TB Newsletter September 2023

THE B R IDGE

IN THIS ISSUE: Team Spotlight: Support Services | Fraud Watch: Working Together to Fight Industry Threats | Back to School | TB Puppies

NEW TB MEMBERS

RECIEVE A WARM WELCOME AT ONBOARDING

Our Trailer Bridge team is growing so there were lots of new faces to welcome at the most recent session of New Employee Onboarding. During the experience, the Training and Development team introduced the new hires to our industry, our culture, and all the opportunities that TB has to offer.

This is what a few of the onboarding participants had to say about their experience:

It was fun to have a shared experience with a diverse group of people that I would normally never see face to face.

The leadership and culture is incredible. The way Becky, Alex, and Catherine taught the class was also great. It was an experience I will never forget.

I loved hearing from all the team members who told their stories about how they became part of the TB family, where they started, and where they are now.

Having the members of different departments as well as the company taking time out of their day to come and speak with us was very valuable. By inviting them we were able to learn about all the different pieces that come together to make TB successful.

I really liked how we were able to go to the port and actually see how it all happens on the ocean. We truly don’t understand all the work that goes into getting a container from point A to point B. During onboarding I now understand that there is so much more that happens than I ever realized.

TEAM SPOTLIGHT: SUPPORT SERVICES

JACKSONVILLE SUPPORT SERVICES

There is so much more that goes on behind the scenes

For our Support Services team, this includes maintaining compliance, filing documentation, and adhering to government regulations.

Our Support Services team does all this (and more!) for Trailer Bridge’s ocean shipments in Jacksonville, Puerto Rico, the U.S. Virgin Islands, and the Dominican Republic.

We caught up with Director of Support Services, Charlie Sanchez, and his team to learn more about their role at the company.

Q: What is unique about the Support Services team?

A: We’re NOT a team, we ARE family!

Q: What is the most rewarding part of your work?

A: What we do as a work family affects the world we all live in. We help to make sure that products get processed quickly so they can reach their destination. That can range from medical devices, food, clothing, and more.

We have seen some of the same products we move as a company help our very own employees and coworkers in a very special way. So it has made our “why” very real!

Seeing our team grow professionally in the process and still have fun doing it is also extremely rewarding.

Q: What is the most challenging aspect of your work?

A: Making it happen and providing an excellent customer experience to everyone including internal customers every single day while continuing to be KIND, HONEST, and you can’t forget - FUN.

Q: If you had to describe the Support Services team in 3-5 words, what would they be?

A: Family, Empathetic, Resilient, United, and FUN! We are bad asses!

TIPS SALES SALES TIPS FRAUD WATCH

WORKING TOGETHER TO FIGHT INDUSTRY THREATS

Freight fraud is at an all-time high, with a 400% increase in double-brokering from the end of 2021 to the end of 2022 . Both logistics providers and their customers are feeling the sting as the number of criminals grows and their scams become more sophisticated.

In our recent blog, we share the most common types of fraud seen in the transportation industry and how logistics providers are the best form of defense for shippers against these scams.

At Trailer Bridge, excellent service and the safety of our customers’ freight is our highest priority. To help combat freight fraud, we have created new procedures and invested in technology to address these new threats.

The FraudWatch@TrailerBridge.com email group is a new tool available to any team member who suspects suspicious activity

from a carrier they are communicating with. Trailer Bridge’s fraud watch group monitors this email and reviews all communications submitted for investigation. If necessary, the suspicious party will be blacklisted, and the entire logistics division will be notified of the safety concern.

Our logistics division has also started using a cargo theft prevention and recovery service called CargoNet. This service offers an additional layer of protection to our freight operations through information sharing with law enforcement, theft alerts, crime trend analysis, and security training.

While freight fraud is an ongoing industry problem, Trailer Bridge is actively working to stop the risk through these new initiatives.

If you have any questions about freight fraud or theft, you can reach out to Chad Henson at chenson@trailerbridge.com.

SALES TIPS SALES TIPS SALES TIPS

6 SALES TIPS FOR TRADESHOW SUCCESS

Luis Ramirez (who performs Logistics Sales and Operations at TB’s Houston Branch) offered 6 sales tips to help others make the most of their experience, and we felt these were on point:

Trade shows are a great way to network, build connections, and learn about the industries that we serve.

Luis Ramirez recently attended the Build Expo, which is attended by thousands of construction professionals every year and most certainly utlized all 6 of these tips. Bridge slick.

BONUS TIP: After the show, be sure to connect with those you met on LinkedIn and send a follow-up message to set your next call and include a Trailer Bridge slick.

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Don’t be nervous. Talk to as many people as you can.

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Look at the exhibitor list before you go to target who you’d like to connect with.

Pitch an angle that you can relate to. Use information from experiences with accounts in your office or companies that have worked with us.

Softly name drop. Then back it up with information about those operations.

5 Be yourself.

Keep it casual. Start conversations and listen to the individual before you begin offering services.

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BELLA & CALVIN BECKY SIMON

HARPER BLAKE HORNBROOK

STELLA KATE & REAGAN BROOKE COCKRELL

JOAHRY & JOAHREYLIZ JACKIE ALVAREZ

ZOE CASEY POTTER

ELLIS & EMERY ERIC MASOTTI

JACK & TAYLOR BRYAN DAVIS

COLIN, DYLAN & LOGAN KIM O’SULLIVAN

ELLIE & JETT KYLE JONES

ELIEZER JILLMARI AVILES

AVA LAUNA STREETS

ARIANA LAURA PEDERSON

GLORY & QUINN MATT TODD

GEORGIA & RAYNE MELANEE TAYLOR DYLAN & KENNEDY MIKE DAVIS

ARIELLE NATASHA PEREZ DYLAN ROSAIDA BOBEA

SIMON STEPHANIE FRAZEE TRACY RIGNEY

EMMA & THADDEUS

GRANT & GARRETT WHITNEY CROXTON

CODY JUNE KACY SWANSON

CHRISTOPHER DIANA MEJIA

SUMMERLIN & JAMESON KEVIN KATA

OUTREACH EFFORTS ARE GROWING!

This year, we celebrated our third successful Rally por Puerto Rico Charity Golf Tournament which raises funds for Habitat for Humanity of Puerto Rico. In 2024, Trailer Bridge will be sponsoring a second Rally tournament, Rally for Kate, to benefit a new community partner: The Kate Amato Foundation.

This non-profit was created in memory of Kate Amato, who was nine when she was diagnosed with an aggressive soft tissue cancer that attacks skeletal muscles. Kate’s parents keep her memory and joyous spirit alive through the foundation which fights for better treatment options for children diagnosed with cancer to help save more lives.

All the proceeds from the Rally for Kate charity golf tournament will support the foundation’s mission to help fund pediatric cancer research and bring joy to children currently undergoing cancer treatments.

Did you know September is childhood cancer awareness month? Kate’s Kindness Project brings extra smiles and comfort to children fighting cancer at Wolfson Children’s Hospital in Jacksonville, FL by delivering gift baskets every Friday in September. Click here to learn more and see how you can help .

Date: Friday, April 5th 2024

Location: Ponte Vedra Inn & Club

Learn more: rallyforkate.com

THE AWARDS

KEEP ROLLING IN!

Drumroll please… Trailer Bridge has recently been recognized with 3 new awards!

Inc. 5000: Inc. Magazine named Trailer Bridge in their list of the fastest growing privately-held companies in 2023, where we ranked in the top 200 for logistics and transportation businesses. This is the second time Trailer Bridge has been named to this list for 3-year revenue growth. Read more on our blog.

Jacksonville Business Journal’s Best Places to Work: Thanks to all of you and the incredible culture we have cultivated together, Trailer Bridge was named as one of Jacksonville’s top 10 Best Places to Work in the large company category for 2023. This is the 7th year that we have been recognized for this honor, which is based on survey responses from employees like you. We find out where we placed in the ranking in early November. Stay tuned.

Jacksonville Business Journal’s Fast 50

Award: Trailer Bridge landed a spot in the JBJ’s Fast 50 list for 2023, which recognizes the fastest growing companies in Northeast Florida based on year-overyear growth.

TB12 of The Month

“The mind that opens to a new idea never returns to its original size.”

– Albert Einstein

TB BUCKS ROLLOUT IS A HIT!

Trailer Bridge’s new Employee Recognition program, TB Bucks, is already a huge hit! The first batch was recently delivered, and more than 30 team members recognized their peers for going above and beyond.

Check out some of our first recipients and what their peers had to say about them:

Gerardo Martinez:

“He has amazing relationships with his customers! He is very attentive and takes great care of them. He also reaches out to teammates to let us know he sees us and appreciates us and that means so much!”

Lynette Delgado:

“In a market that has not been favorable recently, Lynette continues to bring opportunity after opportunity through communicating to our client base the value of using TB versus our competition. Her attitude is always positive and she is a real asset to our organization.”

Audrey Rigney:

“She gave up time to train me and is always extremely helpful, friendly, and will always take time to find a solution to a problem.”

Eddie Cabrera: “Eddie went above and beyond during his transition from Account Management to IT to ensure I was fully prepared to take on his accounts.”

Tracy MacCollum:

“She is an amazing coworker, excellent trainer. Goes above and beyond for her customers. Always making sure that we are ok, team player. Always with a smile. She is a true leader.”

Andre Nichols: “He is a hard worker and always takes the time out of his day to chat!”

Let’s keep the momentum going! Don’t forget that you can nominate one peer per month to show appreciation for their contributions. The nomination form can be found here or in quick links on the intranet.

Corporate Leadership Brings the Party to Chicago

Mitch Luciano, Charlie Sanchez, Kacy Swanson, and Jimmy Raulerson all stopped by to spend time with TB’s Chicago crew . While there, they took time to have fun and see the sights – including the Chicago White Sox stadium.

Dominican Republic Team Attends DR Forum

Our Dominican Republic Country Manager, Anibal Mendieta (far right), recently represented Trailer Bridge at this year’s DR Forum. Here, discussion was centered around the supply chain for medical devices.

Brad the Grad!

It is not everyday you walk across the stage at University of North Florida to mark your graduation as a Master of Science in Data Analytics. The Trailer Bridge family celebrated Brad’s accomplishment while watching the graduation ceremony streamed live.

Denigh Elizabeth Leads ACM Training Session 3

At Trailer Bridge, we believe in the importance of learning from your peers. As part of the ongoing Account Management Training Series, Senior Account Manager Denigh shared her knowledge while she led Session 3 on Transportation Modes and Truck Ops.

Music and Memories at Lollapalooza

The Chicago branch took a break from the office to have some fun and enjoy each other’s company at the Lollapalooza music festival.

Chocolate Chip Cookie Bake-Off

TB celebrated National Chocolate Chip Cookie Day in the best way possible- a bake-off! Team members at corporate taste-tested the delicious submissions while TB offices across the country snacked on tasty cookie treats. Morgan Cox took the title of most delicious cookie and was awarded the coveted wooden spoon trophy!

TB Kicks Off Football Season

Football Season is here, and TB Nation brought its team spirit and appetite to our recent kickoff celebration! Delicious tailgate-style food was enjoyed by all, from wings to homemade salsa, and more. The Corporate office also enjoyed some friendly competition during a football throwing challenge where team members took turns making the target. Support Services Coordinator Julia Chambers brought home the victory with the largest number of successful throws.

CHICAGO BRANCH

KANSAS CITY BRANCH

ATLANTA BRANCH

Wildia’s Beach Party

The Puerto Rico team recently enjoyed a day together celebrating Wildia’s (in white) birthday at her annual Beach Party! It’s not a company event but it is a testament to the fact that at TB we are FAMILY. Happy Birthday, Wildia!

TB Takes Home Trophy

Vice President of Sales Kyle Jones (pictured left) and Vice President of the Caribbean Jacob Wegrzyn recently took 2nd place at a golf tournament in Puerto Rico supporting P.E.C.E.S. an organization focused on fostering socioeconomic development for residents in the island’s southeastern region.

New Employees

PROMOTIONS & CHANGES

Glossary Term

Live Load

When a truck is dispatched to the shipper’s location with an empty container and the shipper loads cargo while the driver waits.

VP of Employee Services Jacksonville

KACY SWANSON Senior HR & Payroll Specialist Jacksonville

JENNIFER GUTIERREZ

VP of Marketing & Communications Jacksonville

WHITNEY CROXTON Benefits Specialist II Jacksonville

BECCA SUTTON

EDDIE CABRERA Senior ACM Coordinator Jacksonville

MELANEE TAYLOR IT Vendor Specialist Jacksonville Government Logistics Sales & Operations Jacksonville

JAMES COX

EDGAR SABORIT

Here is what the Truck Ops and Safety team had to say about TB’s Driver of the Month:

Edgar has been an amazing asset to our city fleet and such a pleasure to work with. He always goes the extra mile and his willingness to do whatever it takes to get the job done shows his dedication to TB and the team.

Edgar’s infectious smile and positive attitude is contagious to all who encounter him. His team player attitude always shines through especially when he is lending a helping hand to his fellow drivers.

He treats customers like they were his family and goes above and beyond to ensure they are satisfied with the service he gives. Edgar has been a true blessing to be on our city team.”

DON’T FORGET TO FOLLOW TRAILER BRIDGE!

WHAT DO YOU THINK?

The Marketing Team wants your feedback, suggestions or stories for next month’s Bridge Please send to @Group–Marketing

PIC OF THE MONTH

There is a lot of visual talent at TB, and we want to showcase your skills! We would like to feature a TB “Pic of the Month” submitted by a TB rockstar. Please send to @Group–Marketing