This document (the “Document”) is the exclusive property of Excellence Team Consultant Company (ETCco) and its confidential information. This document is a live document, and it will be updated on monthly basis.
We are Excellence Teams of Consultants (ETCco), working on multi-sector business to government or government associated companies. Government is our prime customer; we are here to deliver excellent support & services around the Gulf Cooperation Council (GCC) and the rest of the world with our trusted partners. Aligned with our Clients Missions and Visions, we assist in setting targeted goals and objectives via our experts' consultations. We extend our expertise to supporting them to achieve and implement those business-critical objectives.
Our global experience & support spans:
Designing Secure Infrastructure with Secure digitization (E.g., MODA asset, Embassies, MOI, Haram…and so on)
Asset and Facility Management (A&FM); implementing the mandated Saudi National Manual for Asset and Facilities Management (NMA&FM)
Development of Program Management Offices (PMOs)
Technologies & Smart cities solutions
Knowledge Transfer Programs (KTPs)
Engineering, and advanced research
Tools & Reports e.g., in providing Operation & Maintenance Cost Estimation (OMCE), Maturity Assessment (MA), Fleet Management Systems
Landscaping Engineering, design, and support
Procurement & Outsourcing
Our Privilege
We Introduced Smart Solutions Consultation Services to GPH (Est. 2020) Smart Haramin Project
ETCco capabilities brief
ETCco Group operates with its subsidiary companies (ETTE & BTCco), where ETTE is in the global trading business, and BTCco operates in the Balkans countries as a consultant and trading company.
Over 11 Ministries - evaluated and ranked
Instrumental in helping to create KSA NMA&FM
ETCco embed experts within clients’ organization to identify and support transformation initiatives to drive efficiencies and provide cost savings. We evaluated and ranked levels of KSA Ministries’ maturity.
KSA 2030 is a visionary revelation within the kingdom, including A&FM, and technologies.
A series of profound steps will be taken to increase the Kingdom’s global presence.
ETCco is a Saudi advisory business created specifically for the Kingdom of Saudi Arabia & GCC countries with an operational excellence goal.
Our footprint is illustrated through our Subject Matter Experts.
Our focus on A&FM, smart cities, and defense architecture framework & acquisition. New technologies allows us to bridge the gaps between differing and displacedAssets, finance, and IT.
Consultation
Change management
Strategies Enablement services
IT & Technology Services
Defense Framework & Acquisition
Customer Experience (CX)
PMOs Development
Asset & Facility Management (A&FM)
Research & Development
Logistics & Supply
Design review
Smart city solutions
Knowledge Transfer Programs (KTPs)
& e-learning
Procurement Transformation, polices, and Governance
Geospatial Survey
Business Support
Plan - Analyze - Design - Procure
▪ As-Is to To-Be, study & plans
▪ Acquisition Approach and RFPs
▪ Program Management
▪ System Design
▪ Smart cities & solutions
▪ AI solutions
▪ Systems Engineering
▪ Technical Advisory
▪ Economic Cost Analysis
▪ Transformation Plans
▪ Enablement Plans
▪ Knowledge Transfer Programs (KTPs)
Build - Configure - Integrate
- Test - Fix
▪ Client requirements development, including business, functional, & operational
▪ Integrated solution and configuration
▪ Systems Integration
▪ Modernization & Engineering
▪ Develop solutions
▪ Testing & Evaluation
▪ Fix & adjust solutions
▪ Acceptance teat
Deploy - Operate - SupportMonitor - Maintain
▪ Deploy tested solution Integrated Logistics Support
▪ Training & Learning Solutions
▪ Tech Support
▪ Asset Management
▪ Operations & Maintenance
▪ Sustainment & Modernization
▪ Monitor & report
▪ Maintain
▪ CX test & report
▪ Improve
Aidiation capabilities brief
AIDIATION will work with you to develop and deliver procurement capability and capacity that is tailored to your organisational needs, ensuring market propensity to work with you to achieve your strategic and operational imperatives, mitigating supply chain risk, by providing surety in terms of price, quality and time.
We have advised public and private sector entities and have designed, built and managed effective procurement organisations in KSA and around the world.
• Procurement Advisory, Management & Delivery
• Riyadh based, extensive GCC & Global experience
• KSA, UAE, UK based Executive + Associate Network
• Uniquely placed to effectively serve KSA market
• Capacity immediately available to support your project with capability to scale at pace
Align market with client specific risk/consequence assessment outcomes via appropriate contractual mechanisms that include;
• Safety (people and equipment)
• Financial Impact
• Reputational Damage
• Legal and Regulatory Risk
• Social and Environmental Risk
Aidiation works with the market to ensure capability, capacity and compliance, ensuring an understanding of project and operational risk enabling safe, efficient exploration and mining.
1. As a procurement service provider and procurement delivery partner, Aidiation has incountry resources available to meet with your organisation immediately to understand your requirements.
2. The team will walk-through your organisation's vision, mission and strategy, and tailor Aidiation’s Procurement Roadmap to meet your organisation's needs, developing procurement strategies that optimise successful delivery.
3. Digitally agnostic, Aidiation has vast experience of developing, installing and optimising procurement systems and processes allowing for the rapid adoption of existing procurement systems, or advice on appropriate procurement technologies, should gaps exist.
4. Our engagement model provides agility to support your organisation through all stages of its maturity and its changing procurement needs.
“Our leadership team brings a unique combination of commercial, procurement, training, and digital transformation expertise, aligned to Ma’aden’s Vision 2030 mining ambitions. Collectively, they offer decades of international experience delivering multi-billion-dollar programs across Saudi Arabia, the Middle East, and global markets.”
5. Whether you need immediate relief, short-term or longer-term savings strategies and delivery, project support, or process outsourcing, Aidiation is adaptable to support your needs.
“The team will walk-through your organisation's vision, mission and strategy, and tailor Aidiation’s Procurement Roadmap to meet your organisation's needs, developing procurement strategies that optimise successful delivery.”
Let’s ideate and find a way to collaborate!
Pulse_Infra capabilities brief
Pulse in Brief
• We’re not new. We've operated globally as Risk Gear Ltd. (UK-registered) since 2006. What defines us is not our name but our 120+ years of cumulative experience in AM, digital transformation, and precision delivery.
• Hands on strategic consultants specialising in transforming asset data into information intelligence specifically for organisations managing complex infrastructure portfolios.
• Our team has delivered more than 110 complex transformation programmes across 20+ countries, enabling sovereign-critical change for clients including UK Ministry of Defence, NEOM, Singapore’s Smart Nation, DP World, ENOWA, Thames Water, Tenaga Nasional Berhad, SEC (D&CS, NGSA & SEPC), MAHB, Highways Agency, and Transport for London (TfL).
What We Are (and Are Not)
We’re not resellers or slide-makers.
We’re embedded delivery partners with real airport, utility, and giga-project operations behind us.
Leadership credentials include Chartered Engineer (CEng), Chartered Management Consultant (ChMC), Fellow of the Institute of Asset Management (FIAM), IAM Endorsed Trainer, ISO 55001 Assessor, and direct contributions to international standards through the IAM, ISO, and GFMAM.
Why Pulse?
• Real-World Impact: Delivered AM transformation across major airports and sectors
• Deep Expertise: Chartered engineers, IAM trainers, ISO 55001 assessors, ex-AMCL/SEC leaders
• Maturity Methodology: Field-tested playbooks from IAM L0 to ISO-level systems
• Execution-Focused: We deliver systems, governance, data, and team capability not just advice
• Scalable Muscle: We activate a local and global network of 30 consultants, analysts, engineers, and integrators
• Offshore Capability: Pulse has over 50 expert data scientists, technologists, data wranglers not just a small bench
Our Difference: We design, embed, and exit leaving behind a functioning AM capability, not a system shell.
We don’t just adopt global best practices we’ve authored and operationalised them at scale
A Rapidly Evolving World where technology is the driving force, Pulse Infra Analytics is your collaborative team in navigating the journey from strategic vision to operational excellence.
We Specialize in bridging the gap between innovative strategies and real-world implementation, harnessing cutting-edge technologies like AI, blockchain, and more
Our Mission Is to empower organizations to thrive in a connected, sustainable, and tech-driven future.
With Pulse
You're not just envisioning change; you're making it happen
Delivering innovative operational solutions that optimize efficiency, enhance performance, and position businesses for long-term success. Our approach combines strategic insights with practical solutions to address complex challenges and drive tangible results.
Specializes in strategically integrating cutting-edge technologies like AI, blockchain, and emerging tech to drive transformative change and unlock new opportunities for our clients.
Seamless alignment between strategy and implementation. Our hands-on approach and proven methodologies empower businesses to navigate complex challenges and achieve measurable success.
Dr. Hassan S. Almari – ETCco Group - CEO and Board Member
Snapshot of work/career experience: Dr. Hassan S. Almari, a Saudi expert with over 24 years of professional experience. He hold two master’s degrees and a PhD in digital domain from one of the world’s top universities (Australian National University), which ranked 16th globally in (QS-2008). His career spans involvement in both military and civilian digital infrastructure and large-scale systems development. He possess deep expertise in smart solutions, enterprise strategies, governance frameworks, acquisitions frameworks, policies, and systems “architecture and design” . During “Smart Haramin Project” , Hassan designed and developed the approved smart solution concept and architecture for Makkah & Madina assets infrastructure in 2020-2022, which was approved by the KSA government. Moreover, Hassan authored 11 chapters of the Saudi National Manual for Asset and Facility Management (NMA&FM), which was officially published in 2022, and evaluated the maturity of 11 government entities concerning the manual implementation and compliance. Throughout his career, he have successfully led multiple departments, guided diverse teams, and have overseen numerous projects, ensuring strategic execution and impactful results.
Qualifications: PhD Software/System Engineering, Master of Engineering (Honor), Master of Software Engineering (Australia)
Eid Alenzi – CFO & Strategic Relationships Senior Advisor
Snapshot of work/career experience: Eid Alenzi is a retired technical engineer officer with 25 years of expertise in military systems maintenance, supply chain management, and logistics. His career includes key roles such as Assistant General Manager of Operations and Maintenance, Supply Management Manager, and Weapon Maintenance Manager at the General Organization for Military Industries and the Royal Saudi Air Defense Force. Skilled in preventive maintenance, warehouse management, and quality control, he has led teams, optimized supply chains, and ensured operational readiness. Proficient in leadership, decision-making, and strategic planning, he holds a Bachelor’s degree in Technical Engineering and numerous specialized certifications.
Qualifications: Bachelor’s Degree in Technical Engineering/Mechanical Technology (Saudi Arabia)
Ra’fat Fekry – Senior Supply Chain & Business Growth Senior Advisor
Snapshot of work/career experience: Ra'fat Fekry is a Certified Senior Supply Chain Manager (CSCM) with over 30 years of experience in strategic procurement, logistics, and operations across telecom, oil & gas, utilities, and government sectors. Currently an Associate Director at KPMG KSA, he has led transformative projects, including authoring the SCM manual for Saudi Arabia’s national Asset and Facility Management program. Expert in ERP implementation, inventory optimization, and Lean processes, he has held leadership roles at Serco, STC Solutions, and Wipro. Holds a Post Graduate Degree in Business Administration and multiple certifications in supply chain and leadership.
Qualifications: Post Graduate Degree in Business Administration (Egypt), Bachelor of Science in Accounting (Egypt), Certified Supply Chain Manager, CSCM (USA)
Ramzi
Lebbos – Business Development & Procurement Strategic Senior Advisor
Snapshot of work/career experience: Ramzi is a seasoned professional with over 20 years of management experience to drive projects from concept to launch, specializing in strategic planning, operational efficiency, and team leadership. His project management expertise includes end-to-end execution of large-scale initiatives such as remote camp mobilizations, ERP system rollouts, and MEP procurement for infrastructure projects. A skilled relationship manager, he has built strategic stakeholder partnerships, negotiated contracts, and fostered stakeholder collaboration across industries, ensuring compliance and risk mitigation.
Qualifications: Master of Business Administration - MBA (UK), Lean Six Sigma Green Belt (LSSGB), American Certification Institute
Adom F. Manso – Asset and Facility Management Advisor & Business Development Senior Advisor
Snapshot of work/career experience: Adom F. Manso is a highly accomplished engineer and facilities management expert with over 30 years of experience in asset management, operations, and large-scale project delivery. Specializing in M&E systems, FM strategy, and compliance (HTM, JCI), he has led critical projects for Serco, CBRE, and NHS trusts, including the Royal Commission AIUla and Cleveland Clinic Abu Dhabi. Skilled in performance monitoring, contract management, and digital transformation, he holds an MBA, NEBOSH, and AP certifications. Adept at stakeholder engagement and team leadership, he drives operational excellence and innovation in high-profile environments.
Qualifications: Master of Business Administration - MBA (UK), BTEC (UK), Diploma Principle Engineering (UK)
Jody Ade Coker is an accomplished Procurement Managing Director and Founder of Aidiation, with nearly 25 years’ international experience delivering procurement strategy, transformation, and digitization across government and private sectors. Based in Riyadh with extensive Middle East expertise, he has led multi-billion-dollar procurement portfolios as Project Procurement Director for Mace Arabia on a Red Sea giga-project and as Development Procurement and Contracting Director for Riyadh’s Sports Boulevard Foundation. As Managing Director of Aidiation, he has pioneeredAI-driven consulting solutions to optimise procurement and automation strategies. His track record spans energy, infrastructure, healthcare, and government advisory with leading organisations including Origin Energy, Mubadala, Serco, and GE. Jody combines deep technical expertise, leadership in building procurement organisations, and a commitment to digital innovation and knowledge transfer, capabilities that will enable Ma’aden to strengthen its supply chain resilience, embed world-class governance, and accelerate Vision 2030 mining sector ambitions.
Doug McWhinney is a seasoned Commercial and Procurement Director with over 35 years’ international experience delivering multi-billion SAR programmes across mining, infrastructure, and mega-projects. A Chartered Quantity Surveyor and FRICS Fellow, he has led the successful procurement and negotiation of contracts exceeding 2.5bn SAR in SaudiArabia, embedding full transparency and governance. His expertise spans CAPEX/OPEX budget control, procurement strategy design, and supply chain optimisation, with a proven ability to drive localisation through the integration of Saudi vendors and workforce development. Having held senior roles at NEOM, Mace Arabia, Battersea Power Station, and Laing O’Rourke, Douglas is recognised for advancing sustainability, risk management, and commercial innovation that deliver long-term value. His leadership ensures Ma’aden can strengthen its supply chain resilience, build national capability, and achieve operational excellence in line with Vision 2030.
Lynn Young is a seasoned Commercial and Procurement leader with over 20 years’ international experience, having led procurement and supply chain operations across the UAE and broader Middle East.
She has served as Procurement & Supply Chain Director at Khidmah (Aldar) and Head of Procurement at Emrill and Serco, overseeing full end-to-end procurement strategy, contract negotiation, supplier development, and cost optimisation. Lynn’s strengths include driving commercial discipline, governance, and transparency, integrating digital procurement systems (SAP, Ariba, Coupa, Oracle), and delivering measurable value through supplier segmentation, risk management, and strategic sourcing, capabilities that are directly applicable to Ma’aden’s ambitions in mining supply chain excellence and cost efficiency.
Fahim Khan is a senior procurement and commercial leader with over 25 years’ international experience spanning consulting at large-scale operations in the UK and UAE. As Group Associate Vice President of Procurement at NMC Healthcare and former Director of Procurement at Cleveland Clinic Abu Dhabi, he has led multi-million-dollar procurement programmes across construction, fit-out, facilities management, asset management, IT, and indirect spend. His expertise includes developing procurement governance frameworks, implementing savings initiatives, negotiating major CAPEX and OPEX contracts, and driving supply chain consolidation to deliver sustainable cost reductions and efficiency gains. With a proven record of embedding robust vendor management, performance frameworks, and strategic sourcing, Fahim brings commercial acumen and procurement leadership directly transferable to advancing Ma’aden’s mining supply chain resilience, localisation, and long-term value creation.
Yasmine Rhezouani is a seasoned digital procurement transformation leader with over 15 years’ experience in driving Source-toPay (S2P) initiatives, blending procurement expertise with systems integration and change management.
She has served as P2P Consultant at Deloitte, led deployment of e-sourcing, spend analytics, contract management and supplier relationship modules, and overseen governance, KPI dashboards, and training programmes to embed adoption. With a strong record in digitizing procurement workflows, optimizing supplier networks and enhancing compliance and visibility, she brings capabilities that can help Ma’aden accelerate procurement modernization, improve spend efficiency, and embed digital discipline across the mining supply chain.
With extensive expertise in leadership, training development, and quality assurance, Louise Greensmith offers proven capability in transferring knowledge that strengthens technical workforce capacity and operational excellence in complex industries suchas mining. She brings a strong record in curriculum design, stakeholder engagement, and regulatory compliance, ensuring learning programmes align with both sector standards and organisational objectives. Skilled in embedding HSE compliance, process improvement, and data-driven decision-making, she enables teams to adopt best practices, enhance safety culture, and achieve sustainable productivity gains. By leveraging inclusive teaching methods and digital learning platforms, she ensures effective knowledge transfer across diverse, cross-functional teams, supporting Ma’aden’s ambition to develop world-class mining talent and drive long-term value creation.
(NCLOM) report, recommendations within O&M domain & reducing expenses
According to a National Committee for Legislation and Standardization of Operation and Maintenance (NCLOM) report, released in 2015. the government investment over the past 10 years, aimed at improving infrastructure sustainability, which drive government in an increase of more than SR300 billion ($80 billion) by 2030, applying Government O&M transformation initiatives, which will realize benefits from 70% of Transformation initiatives defined in the NCLOM Study, the remaining 30% of O&M transformation initiatives require enhancements to the Eco system.
The savings associated with O&M transformation initiatives estimated at SAR 46.5bn over 10 years (2023 – 2032).
1- Strategic asset and facilities management
% sites achieving NDP objectives.
Average space per employee
Capital receipts from property disposals
% end user satisfaction with facility
2- Health & safety enhancement
% required qualified HSE staff on site
% staff with correct PPE
%required risk assessments in place
% compliance with safety procedures
3- Contractor accreditation
% Government contractors accredited
% contractors accredited under new system
% contractors within accreditation limits
Average contractor accreditation score
4- Maintenance standards
% maintenance processes with SOPs
% compliance with SOPs
% site O&M manuals compliant with standards
5- Financial control systems
% sites compliant with standard
% budget compliance
%budgets created in compliance
%compliance with new reporting procedures
6- Contractor procurement
% contracts awarded following PQQ
Quality score of bids submitted
% discounts achieved
7- Lifecycle management
% applicable assets purchased using LCC
%maintenance man – hours used in desing
% building code compliance
Projected savings through replacement
Average asset lifespan
8- Supervision and performance management
Worker /supervisor ration
% SLA compliance
% performance – based contracts
% performance reports logged in central database
9- Workforce skills upgrade
% job positions with documented skills profile
Students enrolled in O&M relevant courses
Annual training hours per worker
% job positions with an aligned qualification
% applicants undergoing full technical screening
% staff with required certification
10- CAFM/CMMS standardiation
% compliant CAFM /CMMS systems
% Sites using CMMS data for asset strategies
% sites using CAFM / CMMS
CAFM CMMS recorded man – hours vs. total
% asset registers in CAFM/ CMMS
11- Planning & scheduling
% proactive maintenance
Ready schedule months
Schedule compliance
% assets prioritized using agreed methodology
% assets with structured strategies
12- Spares supply chain enhancement
% parts available on standard parts list
% sites using regional spares network
% inactive stock
% stock outs
Direct cost (visible)
Hidden costs (invisible)
Spares/ consumable management
Contracts
Overheads
Manpower
Equipment & Materials
Reworks
Absence of procedures
Asset Lifecycle
Iceberg Model – Drivers of high Operation & Maintenance Costs we covers both costs during delivery
Two Saudi Manuals concerning:
1. National Manual for Asset and Facility Management (NMA&FM) - Blue Book
2. Construction projects - White Book are mandated to be applied for all government Entities.
Construction and O&M projects and Contracts
NMA&FM Excellence of Operation
Our experts participated in the Saudi (NMA&FM) development as Authors
Our Experts participated in UGRP concept, WE know the requirements and we can help Entities to implement
6 De-Centralized Entities:
MOH, MOE/TBC, Entity , MOI, MNG & MOMRA, Client , DGDA, NEOM..etc
13 Centralized Entities: MOF, EXPRO, MHRSD, LCGPA, MOCIT, MOJ, MOT, SASO, GAS, SGS, NCA, NTP & NDMC
IPSAS project feeds all required methodologies, processes, models..etc
The AAC (IPSAS) will enhance decision-making in supporting Vision 2030 and the wider Ecosystem
We unite to develop integrated technologies that achieve digital transformation and facilitate electronic transations for government agenies, private sectors and individuals.
(Agile Approach) Transformation & Change Management
To support government Entities in their transformation programs and services. We will optimise quality, competences and effectiveness to improve decision making, governance, knowledge transfer, and operational costs.
Support Entity in data centric methodologies and consistency to support decision making
Optimizing cost in operation, process, automation, and transformation contracts through Experts and technologies
We can support Entities through:
Review and enhance TOM, mission, and required achievement objectives and plans
Change management concept development with continues improvement plan
Saudization with best practise knowledge transfer is our prime goal to support Saudi government Entities.
Improving governance and monitoring schema through will defined process and with smart solution mechanisms
Support and govern data & process + Performance monitoring
Utilise smart solutions and technologies
Develop and implement best practise process, methodologies, and standards
Test proposed solution with CX methods, then Roll-out
Knowledge & e-Learning
We provide KTPs based on needs and domains by building learning platforms
Asset Management and Facility Management (A&FM)
We provide best practice based on Saudi National Manual (NMA&FM)
Procurement & Commercial
Provide strategic consultation to improve the domain with best analysis and IT solutions
Technologies & Smart Cities
Identifying government gaps and needs for automation and provide best-fit solutions or build it for them
Transformation Domains
Developing PMO offices base on domain and mission with enablement strategies
Customer Experience (CX)
Defense
We help the defense sector to implement best Architecture framework and acquisition processes
Test solutions and make sure it fit the purpose before rolling out
Engagement & Assessment Phase
Develop Transformation/Transition Plans
Work streams (focused on required domain)
1: Review & improve Goals and objectives
2:Assess Target Operating Model (TOM) and redesign if required
3: Enhance current strategy, governance, polices,
4: Improve Operational Management & supply chain aspects including Contract Management
5: Evaluate & Improve IT infrastructure, Information System & Data Management
6: develop well defined Performance monitoring method & Reporting
7: Evaluate and support Skills & Capabilities with knowledge Transfer Programs
8:Develop Continuous Improvement plan
9: develop Customer Satisfaction methodology and Monitoring method
Identify (Quick Wins) initiatives (short term)
Identify (Transformational) Initiatives (Long term)
Enablers:
• Latest global best practices within required domain
• ETCco local and international Expert Knowledge and partners
• Well defined Knowledge Transfer Programs (KTPs)
• Empirical User Experience (CX) studies
• Utilizing latest global Tech. aid tools within required domain
Operational Excellence & sustainability
KTPs to improve in skills & capabilities
This is a first client engagement that needs an understanding of the overall scope, operating model, stakeholders, and to develop the RACI matrix
This face is to develop pre-defined solution, implement it, test it onsite, rollout the solution, review results, and refining process
Transformation Process
Gather required data and perform requirement elicitation process to ensure client needs and the required change
This step is important for clients to develop quick wins plans & long transformation plans
Analyse collected data with different techniques and tools to identify gaps and to plan for solution
Asset & Facility Management (A&FM) (Delivering with excellence and based on the Saudi NMA&FM)
Engagement & Assessment Phase
Work streams (focused on A&FM)
Develop Transformation/Transition Plans
1: Review & improve A&FM Dept. Goals and objectives
2:Assess A&FM Dept. Target Operating Model (TOM) and redesign if required
3: Enhance current A&FM strategy, governance, polices,
4: Improve Operational Management & supply chain aspects including Contract Management
5: Evaluate & Improve A&FM IT infrastructure, Information System & Data Management
6: Develop well defined Performance monitoring method & Reporting
7: Evaluate and support Skills & Capabilities with A&FM knowledge Transfer Programs
8:Develop A&FM Continuous Improvement plan
9: Develop Customer Satisfaction methodology and Monitoring method
Identify (Quick Wins) initiatives (short term)
Identify (Transformational) Initiatives (Long term)
Enablers:
• Latest global best practices within required domain
• ETCco local and international Expert Knowledge and partners
• Well defined Knowledge Transfer Programs (KTPs)
• Empirical User Experience (CX) studies
• Utilizing latest global Tech. aid tools within required domain
• Saudi National Manual for Asset and Facility Management (NMA&FM) guidelines
Operational Excellence & sustainability
We transform A&FM domain to best practice with embedded smart solutions. As we participated in developing the Saudi NMA&FM. Hence, it is our guidelines to improve the A&FM domain for our clients.
Planning and implementing transformation and transition phases with fit-to- purpose approach is our strength, which performed with change management and continues improvements plans in place.
Our mission statements with the clients is “ we come as experts, and we left Experts”. We do a range of knowledge Transfer Programs KTPs) in different sectors, which can improve our client competences.
Utilizing our CX solutioning prototyping methodologies to ensure the suitability of the solutions to our clints problem context. End users' satisfactions is our goal during solutioning implementation.
Improve Client knowledge with ETCco expertise and our excellence of services delivery
Share our knowledge with the Client to improve A&FM domain based on best practices and needs
Develop an organizational architectural framework that integrates all (A&FM) domains together
Develop fit to context strategies and process based on the client goal and objectives
Monitor and govern operational and financial activities through smart solutions and technologies
Utilize the Saudi NMA&FM guidelines to refine and combine all artifacts including people, process, data, and technologies together.
Develop and maintain excellence with reporting mechanisms and continues improvement plan
Bespoke Support for the Client depending on context of Operation (A&FM)
Client Views are our main concerns
As per your context, scope, and objectives, we shall deliver with excellence.
Note:
Quality of our deliverables is the most critical aspects that set us apart from others
Benchmarking & best practice
FM-RT Charter (Team & Responsibilities)
Enablement Plan & activities Sustainability (Compliance tool)
Initiatives & Quick wins
–“If we can’t see – we can’t decide strategically!”
Mission, Goals & Objectives
Develop KPIs & Dashboard to:
1- Support your mission and goals (operationally & financially)
2- Help decision makers for faster reliable decisions
Follow Entity guidelines, current best practices & standards
Develop PIs and KPIs requirements to address all concerns and needs
Common Concerns (example):
• Increase operational excellence
• Reduce cost
Develop all necessary Dashboards requirements to address all concerns and needs
Standard , Best practices , Frameworks, and entity guidelines
Performance Monitoring (PM) main component
Governed By Satisfied by
Required KPIs & Dashboard requirements
Addressed in
Sub-Requirement (Req)
Performance Specific Req.
Dashboard feeding information
Sub-Requirement
Dashboard Specific Req.
Satisfied by Displayed by
EOM-ZAQ-PR-000004Asset Management
ProcedureEOM-ZAQ-PR-000005VOLUME 3: CONDITION ASSESSMENT Chapter 1 Introduction Guideline EOM-ZAO-GL-000001Chapter 2
Condition Assessment Planning ProcedureEOM-ZOO-PR-000008Chapter 3
Condition Assessment Survey (CAS) ProcedureEOM-ZOO-PR-000009Chapter 4 Condition Analysis and Report (CAA &CAR) Procedure EOM-Z00-PR-0000010 Inspection Checklist/data sheet Template EOM-ZCO-TP-000004VOLUME 4: FINANCIAL PLANNING Chapter 1 IntroductionGuideline EOM-ZLO-GL000001Chapter 2: Life Cycle PlanningLifecycle Coating Procedure EOM-ZLO-PR000001Design Reviews Procedure EOM-ZLO-PR-000002Obsolescence Management Procedure EOM-ZLO-PR-000003Chapter 3: Budgeting Budget Principles Procedure EOM-ZLO-PR-000004Cost Indices Procedure EOM-ZLO-PR000005
Big Picture on how our team thinks to improve and provide excellence on delivery
Identify customer needs from a service viewpoint and end-users' usability.
• Develop automated CX solution.
• Identify services stakeholders
• Identify service context and environment
• Identify required technologies
• Develop Service scenarios and use-cases
• Develop & integrate CX solution
• Test and Record
• Report gaps and issues
• Modify solution
• Redo-test
• Report acceptance
Solution implementation
▪ Pilot the developed solution
▪ Monitor, review, and correct to support service delivery excellence and improvement
▪ Report and approve solution is satisfactory
Simulate the solution
Identifying end-users expected excellent services delivery & develop behaviors scenarios for Entity that must meet or exceed customer expect expectations.
Experience, attitude, confidence, presence and behaviors should be matched to required service line of delivery during the recruiting process, to ensure customer satisfaction
Scenarios based training should be conducted for selected candidates to ensure customer satisfaction within different scenarios
To ensure capturing services patterns and to continually do required improvement of service delivery and staff skills.
▪ Roll-out solution at actual operation
▪ Monitor and adjust
▪ Continual improvement
We enable organizations to deliver outstanding customer experiences through comprehensive consulting solutions designed to meet their specific needs. Our expertise encompasses customer experience transformation with optimization, workforce planning, and cutting-edge technologies, ensuring a customer journey with high satisfaction rate.
Planning for CX solution and transformation
Review and fix solution
Implement solution and training
Pilot the solution and report
Identifying CX Problem context
Evaluate solution and refine Teat solution with CX lab
Modelling solutions options
Digital Solutions & Tools
Managing data: process, representations, and security
Data Management
Provide training & digitize platforms, (e-learning systems)
Training & Platforms
Develop Digital solution with AI support
Provide digital smart solutions with:
Modeling & AI support
Infrastructure Development
Digital consultation & Cyber measures
Develop infrastructures including: Datacenters, Cloud solutions, & manage them
Provide consultation on: IT department structures, Process, Governance, Polices, & cyber tactics
We apply Systems Engineering (SE) approach during digital transformation or development. The SE engine (right) is overlapped with the management control to be able to manage the project.
We used sophisticated ‘best in class’ to transfer knowledge to our clients and to deliver their needs.
Phase
Pre-phase 1
Concept Studies
Phase 2
Concept and Technology Development
Phase 3 Preliminary Design and Technology Completion
Phase 4
Final
Design and programming
Phase 5
System Assembly,
Integration and Test, and Launch
Phase 6
Operations and Maintenance
Phase 7
Closeout
Purpose
Forming broad ideas and alternatives for (i.e., OMCE) system vision. Determine possibility of desired system, develop mission concepts, high-level requirements, and identify potential solution
Determine the feasibility and interest of a suggested new major system and establish an initial baseline compatibility with OMCE strategic plans. Develop final concept, systemlevel requirements, and needed system structure technology developments
Define the project in enough detail to establish an initial baseline capable of meeting stakeholders needs. Develop system structure end product (and enabling product) requirements and generate a preliminary design for system components structure end product
Complete the detailed design of the system (and its associated subsystems, including its operations systems), hardware, and software. Generate final designs for each system structure and product
Assemble and integrate the products to create the overall system, deploy, test, and prepare for operations.
Conduct final on-site acceptance test, operate, and maintain support for the product.
Implement the systems improvement or decommissioning/disposal plan developed in Phase 5 and perform analyses of data migration
Usual Output
Feasible technological concepts, analysis, evaluation reports, models, and mockups
System concept definition in the form of simulations, analysis, engineering models, and mockups and trade study results
End products in the form of mockups, trade study results, specification and interface documents, and prototypes
End product detailed designs, end product component hardware and software development
Operations-ready system end product with supporting related environment
Desired system (i.e.,OMCE)
Product closeout (i.e., OMCE)
Development Lifecycles samples
Asset Data Management
Systems Integration & Digital Twin Implementation
Risk Driven Decision Making
Information Strategy Development
Cost - Risk- Performance
Optimisation
Training & Knowledge Transfer
• Data Management Strategies
• Analytics & Visualisation Tools
• IoT Sensor Data Integration
• AI Driven Digital Twin Models
• Simulation & Predictive Analytics
• SYNAPSE : EAM Systems Integration
• Risk Assessment & Mitigation
• OPEX /CAPEX Prioritisation
• Predictive Risk Modelling Tools
• Enterprise Data Architecture
• Governance & Compliance Frameworks
• Custom Data Solutions
• AI Powered Process Optimisation
• Technology Automation
• Strategic Cost Planning
• Bespoke Asset Management Training Progs
• Hands-On AI & Data Workshops
• Risk Based AM Certification
We deliver vendor-agnostic systems integration that unifies fragmented EAM environments across business units, partners, and platforms. Our proprietary SYNAPSE methodology aligns enterprise strategy with system architecture, guiding clients from maturity assessment through to solution design, API development, deployment, and governance.
We help clients:
• Navigate complex vendor ecosystems (e.g. SAP, IBM Maximo, Oracle)
• Harmonise data and processes across internal and external entities
• Establish governance frameworks for vendor alignment and performance assurance
• Deliver full lifecycle support, including integration architecture, configuration, and offshore API enablement
• Embed continuous improvement and long-term system sustainability
With deep domain knowledge in aviation, defence, utilities, and infrastructure, We ensure EAM systems deliver realworld operational value—at scale, and with precision.
Organisational Immaturity
Addressing lack of unified strategy through assessment and roadmap
Complex EAM Landscape Continuous Improvement
Establishing feedback loops for sustainability
Governance Frameworks
Navigating fragmented systems and vendor options
Cross-Entity Integration
Embedding accountability & alignment Harmonising data and systems across entities
Comprehensive Services
Delivering full-lifecycle support
Industry Knowledge
Leveraging industry standards
Vendor Oversight
Ensuring vendor alignment with organisational goals
SYNAPSE
Methodology
Applying structured integration framework Vendor-Agnostic Expertise
Providing unbiased guidance based on client needs
Empowering Strategic Asset Management Through Informed Decisions
Raw Asset Data
Condition Monitoring, IoT Sensors, Maintenance Logs, Inspections
Data Ingestion
Raw asset data must be structured, processed, and integrated into a centralized system
Investment Planning
CAPEX/OPEX Allocation, Portfolio Risk
Balancing, Intervention Prioritization
Continuous Optimisation
AI Feedback Loops, Performance
Tracking, Long-Term Efficiency Gains
Optimised Decision Output
Risk Modelling
AI-driven failure likelihood assessments, risk ranking, real-time anomaly detection
Execution
Preventive Maintenance, Risk Mitigation Strategies, Strategic Asset Management
Risk-informed decisions that drive business value, through a structured, iterative process
Automated Maturity Assessment (AMA/MMA) & Compliance Tools (C.T)
Volumes of NMA&FM
Automated Designed, and Customized solution include to evaluate Entities maturity against NMA&FM Implementation include:
• Customized report based on
▪ 10 Pillars,
▪ 6 Pillars, or
▪ 17 Pillars
▪ We can customize Pillars as per the client request with additional time and cost
• Processes
• Monitoring & Reporting methods
• Up to Date technologies
• Security: Database is encrypted for security, using similar infrastructure used by Facebook, WhatsApp, Amazon (SOC 2 compliant).
• All our tools are designed to be modifiable and flexible to satisfy any client requirements and to accommodate any new changes.
• The compliance tool is designed to be a quick mini version of the AMA, which can be utilized be clients to monitor their progress concerning NMA&FM implementation and/or A&FM improvement.
AMA Approach
Financial/asset register alignment
criticality Asset Management practice Asset data - clinical equipment Renewal planning - clinical equipment Asset performance - buildings and… Asset management plan Asset Register - ICT Asset data - ICT
Management Policy and strategy
Operation and Maintenance Cost Estimation (OMCE) Tool
Scope: Operation and Maintenance Cost Estimation (OMCE) tool: has been developed based on (NMA&FM, ISO55000, IFMA, BICSc, SFG20) standards and guidelines to estimate the budget for A&FM contracts according to the Saudi market cost benchmark.
• Project/Contract duration
• Asset data & attributes
• Subcontracts information
• Staffing requirements
• Risk attributes
• Utilities data & attributes
• Landscaping data
• Weather condition
• Estimated budgets for:
• Soft Services
• Hard Services
• Landscaping
• Utilities
• Distribution of the cost (Dashboard)
• Comparison Between projects
• Estimate staffing Cost
• Risk cost estimation
• Productivity Output
• Overall project/contract cost
Core input costs for soft services (Sample)
1 Portable so that it can be run on any web hosting solution
2 Database is encrypted for security, using similar infrastructure used by Facebook, WhatsApp, Amazon (SOC 2 compliant).
3 Supports multiple facilities per user.
4 Input authentication to prevent users from making invalid inputs.
5 Help and guidance is integrated in the application, only need to point at input.
6 Include AI analysis
Highlights last 3 months usage for the application
1 Instrumenting the application for Web Analytics is a best practice to find how users navigate the application.
• We can monitor where they spend the most time.
• We can see the geographic locations and loading speed.
2 Critical for constant improvement and optimization.
3 Two dashboard available, speed and analytics.
Visualize your contracts data from multiple lenses . It’s dashboards supported with AI capabilities!
Compare expenses between projects
Compare expenses within a project
Two themes, Light and Dark mode. Set by default to follow your system preference.
Theme selection dialogue
Scope: Is to provide interactive e-learning platform to enhance the knowledge transformation within any organization concerningA&FM domain. The tool designed to support overview and advance learning levels.
Volumes of NMA&FM
Automated Designed, and Customized E-learning Platform include overview & advance levels courses, which provides:
• Scoped to transfer NMA&FM best practice and guidelines to the targeted audience
• NMA&FM Overview courses duration for each volume between 30min-1h
• NMA&FM advanced courses duration for each volume between 1h-2h
• Processes closed to monitor employees progress and report
• Monitoring & Reporting methods for the overall organization
• Automated certification
• Analytic and comparison dashboard between Entities (Expro Only)
With our global trusted partner, Light-Speed (US), we are developing NMA&FM E-Learning platforms to easily provide automated knowledge transfer mechanism to Government am privet sectors.
Main Features of the NMA&FM E-Learning system
A full feature-rich “Private Label Theming” engine that allows you to fully customize nearly everything about your private Labeled VT System; not just your logo and some colors. Enjoy a full suite of toggles, controls, and admin abilities to customize settings, branding, verbiage, outgoing emails, menus, feature sets, and more.
Private Labeled VT System E-Commerce & Monetization Tools
Deep integration management support tools for leveraging Maxio for fully automated subscription management, direct to Stripe for fluid E-Commerce, and auto user creation and secondary “one-click” up-sell triggers and miniPOS direct to Stripe for your sales team to take payments for anything at any time.
Interactive Studio
Take regular videos and make them truly interactive to create immersive – video-rich –experiences for your users. With complete tracking and reporting of what users do inside your interactive videos, you can fully leverage the power of interactivity and all the data collection it provides.
Extensive Support & Guidance
We have real humans that are trained to help with support items, project and configuration guidance, and tips and tricks to help you fully leverage your VT System. Onboarding courseware will walk you through getting set, configuring, and supporting your users from top to bottom.
Asset Knowledge Acquisition Tool (AKA)
Scope: The AKA is auto-configured to manage all critical asset data and information as part of the project integration (Acquisition). The inputs to the P.I.T. is the sole responsibility of the Project Manager such that, any new infrastructure projects are brought into use in a systematic and controlled manner. Once all data has been transferred to the AMS/CMMS of choice, the objectives of the AKA are done i.e., the requirements of all critical Stakeholders are achieved – Right First Time.
• Asset Data
• Asset Attributes
• Quantities
• Asset Criticalities
• OEM Maintenance Information
• Provisional LCP
• Drawings
• Bill of Materials
• Spares Information
• Safety & Security information
• Tagging Output
• D&I Management
• Generation of unique Equipment Numbers
• Planning and Scheduling
• Performance Reports
• CA Reports
• Manuals
Required Data Feed Into
This system provide PMO office data integrity & protect AMS/CMMS from bad or corrupt information.
AMS/CMMS
HSE Tool
Scope: 1. Analysis of HSE hazards, risks, and mitigation
• Location
• Local hazards
• Imported hazards
• Quality of employees, tools, and equipment
• Training and capabilities of employees including line managers
• Task information
• Timescales
• Drawings
• Management skill level
• Responsibilities
• Accountability
• Governance
2. Management HSE & Quick Reporting Methods Data for setting baselines
• Risk assessments
• Resources Output
• HSE Management as part of business strategy
• Incident and near-miss reporting
• Incident investigation tools
• Business Continuity Plans
• Risk matrices and RACI charts for duties of employees
• Performance Reports
• Training needs
• Audit reports
• Safety policies and statements of intent
• Input to wider ERM
approach IT driven with potential use of AI for analyses Root directory for improvements to SMS
To ensure our Clients achieve their desired mission objectives, we developed a comprehensive Transformation solution, targeted at main organization pillars
Improving strategies, polices, and governance
Review and enhance TOM and develop communication plans
Improve decision making process and agile skills
Manage and improve employees' skills
Design and deliver leadership specific programs
Develop, deliver, and maintain management change and continues improvement plans
Each step above has several activities to be performed
Entity (strategies) has already defined their needs for a PMO to support their mission and improve their services. We can support in developing PMO offices.
Entity new structure perception
To define the problem context, Initial Capability Document (ICD) must be created to summaries the AS-IS situation,which shouldanswer two questions:
– What the client thinks they have?
– What the client actually has?
To make an accurate study, all stakeholders are required to be involved, and an accurate process should be planned and conducted.
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Once the process has been accurately mapped, we can remove inefficient steps, where possible, without impacting the quality of the overall process using operational excellence principals and by harnessing technology to further improve overall efficiency.
Based on the Entity requirements, we can develop the real client requirements (e.g., PMO development).
As part of our design of the to-be, we recognize that the solution proposal should cover different viewpoints, such as:
• Operational,
• Structural,
• Communication,
• Behavioral…etc, in order to deliver a comprehensive solution that supports achievement of Entity ’s ambition.
Define Problem
Once we have analyzed the ‘As-Is’ we will ideate - in collaboration with key Entity stakeholders – to answer:
1. What the client want? Then,
2. define the solution(s).
Design the solution include:
• Mission & strategy
• Goals & Objectives
• Required Capabilities
• Structure
• Duties & responsibilities
• Communications strategies & plans
• Governance & policies
• Processes
• Monitoring & reporting methods
• Required technologies
• Etc.
We will evaluate and eliminate ideas, and select the best fit solution that meets real needs
“We come as Experts; we leave you - as Experts”
Knowledge Transfer Needs
Knowledge Transfer Progress (Dashboard)
Knowledge Transfer Tools
Kick-off
Knowledge Transfer program
Conduct Knowledge Transfer Workshop
Identify ETCco SMEs
Conduct Training Needs Analysis
Identify Potential Client’s partners
KTP is one of our pillars to deliver quality services to our “clients/strategic” partners and to share our expert's knowledge and develop continuous improvements and teams.
(What I know)
Examples
- Subject Matter Insight
- Process Methodology
- Technical Wisdom, Expertise
The Learning Approach
(What I can do)
Examples
- Talents and Abilities
- Proficiencies
- Aptitude
(What I have done)
Examples
- Type, Role & Size of Projects
- Job Responsibilities
- Activities
(How I work)
- Creates…
- Manages
- Performs
- Hands On
Stage 1
Attend Workshop (4 Hours)
Purpose:
• Guidance
TASK:
Candidates must be assigned to deliver a portion of any topic for (15 Minutes)
Delivery of 15 Minutes by OEC Partner
1 to 1 Coaching/Feedback 30 Minutes
Purpose:
• Facilitator observation & Certification
TASK:
Deliver 15 Minutes presentation in classroom Infront of the presenter’s Line Manager and the Knowledge Transfer lead
Further Development
1 to 1 Coaching/Feedback 30 Minutes
Purpose:
• Facilitator observation & Certification
TASK: Stage 2 Stage 3
Capabilities
Competencies
Confidence
Assessment / Diagnostic Understanding
• Review existing Job Description
• Capability Diagnostic
• Transition Development Plan
• Confirm Monthly TDP Progress
• Participate in Capability Diagnostic
• Agree on Transition Development Plan (TDP)
• Agree to Training Plan
Client’s Process & Procedures
• Confirm Policies and Procedures are reviewed by Client’s Partner
• Targeted Technical training delivered from SMEs
• Expert in Asset & Facility Management
• Practitioner in Performance based Contracts
• Implementation of process improvement & TFM operating model
Coaching / Mentoring
• Observing, Advising & Developing on daily basis.
• Review work performance and provide feedback
• Demonstrating Results
• Assessment of current projects & provide report to management
• Provide Insight & Ongoing feedback to their (Client’s Partner)
• Strategic Coaching to (Client’s Partner) to overcome business obstacles
• Update Monthly Transition Development Plan
• Schedule one on one mentoring /coaching sessions with (SME Partner)
• Coordinate Attendance of Training plan
• Confirm Training Complete
• Submit Data to Knowledge Transfer Manager
• Complete Training Plan
• Record Training Completion
Duration: depends on Clients needs
Transition to Lead Role
• Monitor
• Evaluate
• Support/Advise
• Mentor
• Coach
• Leading
• Organizing
• Performing
• Problem solving
A High-Level Overview of the 7-Step Procurement & Commercial Management Process
This definition identifies that there are 4 core disciplines required to deliver the Procurement Cycle; Sourcing, Purchasing, Supply Chain and Business Development. Each discipline demands a different set of skills and tools in order to optimise the outcome. We have developed the conduct of world class procurement and commercial management ethos around these core disciplines. Consequently, each stage of the Procurement Cycle is the responsibility of either, the Sourcing Manager, the Procurement Manager or the Business Development Manager to deliver supported by the others including Supply Chain Managers and Data Analysts.
The 6 stage Procurement Cycle is structured in the following manner;
Mobilisation; Activate Category Management and required Sourcing Groups
Baseline; Detailed fact base analysis of the as-is position on price, volume and buying characteristics
Sourcing; Understanding current & future customer needs, constraints, innovation and developing fit for purpose requirement specifications
tracking
Continuous Improvement; Monitoring supplier and clients organisations performance and seeking ways to optimise new contracts
Implementation; Developing robust clients organisational level implementation plans and communications, supporting the implementation process and managing uptake
Procurement; Managing Markets through in depth understanding, influence and development of procurement strategies to obtain the most economical offers and contract with suppliers
Mobilisation:
Identifying needs & engaging stakeholders
Baseline: Conducting spend analysis & defining scope
Sourcing Strategy: Market assessment & supplier strategy
Procurement: Conducting procurement & contract negotiation
Implementation : Executing contracts & ensuring compliance
Continuous Improvement: Monitoring performance & refining processes
Benefits Tracking: Evaluating cost savings & value delivery
Stakeholder Engagement & Mobilization
Contract Negotiation & Risk Management
Spend Analysis & Market Assessment
Implementation & Change Management
Strategic Sourcing & Supplier Management
Performance Monitoring & Continuous Improvement
Our Management
(Running projects with excellency)
Managing Project Quality in complex projects involves multiple contributions from different stakeholders and organizations in various stages, which requires a proven and comprehensive Quality Management Practice implementation.
We will develop and perform a Project Quality Plan, which should monitor project execution, technical assurance, and excellence in delivery.
Once stakeholder engagement and mapping has been completed, our Governance plan will be developed to ensure reviews are conducted effectively using industry standard principles and processes. A RACI Matrix will be developed in conjunction with related stakeholders for project integration and delivery.
Steering Group
Meeting Frequency: Monthly
Attended by: Project Managers and Key Stakeholders
Purpose: Discuss progress, review objectives, priorities and provide strategic direction.
Stakeholder’s Committee
Meeting Frequency: Monthly
Attended by: Management Team, External Stakeholders Purpose: Discuss progress, raise challenges and provide tactical direction.
Project Team
Meeting Frequency: Weekly
Attended by: Project Delivery Team
Purpose: Discuss progress, risk, deliverables, challenges and provide operational/activities directions
A Risk & Issue Management approach will be developed and implemented. This will enable us to identify risks and mitigate them early within the project lifecycle in consultation with all concerned stakeholders. We are executing risk model with all projects as part of the company governance model to ensure excellence in delivery.
• Analyze the ‘As-Is’ status and identify gaps
• Map the ‘As-Is’ and gaps to client initial requirements
• Report missing requirements based on the ‘As-Is’ analysis to the client
• Confirm revised requirements including any variation with the required stakeholders
• Develop required ‘To-Be’ plans for requirements delivery
• Execute plans in parallel with governance, quality, and performance monitoring
• Revise deliverables and ensure client satisfaction
• Propose Continues Improvement Plan (CIP) & Knowledge Transfer Program (KTP) towards future activities
• Closeout and Handover
Our primary focus is always on the factual elicitation and evaluation on the Client’s requirements. This is to establish the “real” project needs, and therefore “real and valuable” deliverables. Once the kick-off meeting has been successfully completed, We will fully develop the Project Execution Plan for our clients. This is then cascaded to all critical Stakeholders and managed in a tightly controlled manner.
The plan will be developed through a combination of the phased approach, outlined in this proposal, bolstered and enhanced by real-world data and critical stakeholder input. The priorities of the plan will be centered around the core objectives of our clients needs, and all consulting parties involved; we will ensure adequate time and resource allocations to ensure completion of key objectives at each, pre-determined, critical stage.
The Project Execution Plan will also incorporate a detailed list of deliverables, a staffing plan, and a task and tracking schedule.
The Project Execution Plan will contain the following:
• Stakeholder Mapping and RACI
• Detailed Project Program
• Communication Plan
• Project Governance
• Risk management plan
• Quality Management Plan
• Change Management Plan
Identifying the critical Stakeholders, early in the project development stages will greatly benefit the project's crucial operational integration. The following questions are a small sample of how this approach can elicit the valuable information from the Stakeholder list:
• Would this stakeholder be directly or indirectly benefit / be adversely affected by the project?
• Is this stakeholder a source of information?
• Is this stakeholder a decision maker?
• Would this stakeholder have any influence on the project?
• Does this stakeholder have a strong interest in the project?
