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Submissions for the Weekly Wrap must be received by midday, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and a link to QHEPS, document, or external website link where appropriate.
Undated submissions will be removed after one edition, unless otherwise requested. You can submit your submission by contacting the Broadcast Team now!
Latest notices
What is Just 12? - EXTENDED FOR A FURTHER WEEK
Just 12 is the name we have given to a 12-question survey about employee engagement, developed by global analytics firm Gallup. The survey will ask questions designed to measure how engaged you are both at work and with the organisation’s goals and to support creating a workplace where individuals and teams can thrive.
The survey will close Monday 6 October 2025.
You will receive an email from Gallup that contains a link to the survey. You will also be able to scan the Just 12 QR code in the blah blah blah, and posted around the hospital, if you wish to complete the survey from your smart device.
Opt into the prize draw and you could win a $50 gift card, sponsored by RemServ. There’s one gift card to be given away each day of the survey. Click here to read the terms and conditions.
Daily prizes will continue for a further week.
Health Safety and Wellbeing
October Saftey Month
October is National Safe Work Month, and this year’s theme is “Safety: every job, every day.”
Throughout October, we’ll be going back to basics with a four-week campaign focused on building a safer workplace for everyone.
Each week, we’ll cover a key safety topic:
Week 1: Identifying Hazards
Week 2: Assessing Risks
Week 3: Controlling Risks
Week 4: Reviewing Controls
Please print and display these materials in a prominent area of your unit for the month of October. Each poster includes a QR code—just scan it to access more information and resources from Safe Work Australia.
By working together and keeping safety front of mind, we can help protect ourselves, our colleagues, and our patients every day.
Stay alert. Stay safe!
You can click the “posters” to print, download, and share amongst your colleagues or in your department for Safety Month.
The TUH shuttle bus is a three-month trial service (September to November inclusive) operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17.
The service is a safety measure for all streams and operates Monday to Friday.
Car Park Shuttle Service
Date: 3 October 2025
Time: 10AM
Location: TMSG
Townsville Hospital in collaboration with TMSG will be conducting a Heart Health Session. Come and discover vital information about heart health and learn how to prevent heart-related problems.
Our THHS Speakers:
• Rowena – Refugee Health Nurse from Townsville Hospital
• Rajabu – Multicultural Health Liaison Officer from Townsville Hospital
Address: 65 Ross River Road, Mundingburra
Contacts:
• Rowena – 0428425799
• Johanna – 0480150463
Child Sexual Abuse Service Consultation Lines are available statewide
About the consultation line
The Queensland Health Child Sexual Abuse Service (QH-CSAS) has a new 24/7 consultation line to provide specialist medical advice to healthcare staff caring for children under 14 years who have experienced sexual abuse.
This service is available to healthcare professionals from Emergency departments, Child Protection Units and general Paediatricians. It complements existing local care pathways and supports timely, trauma-informed care for children across Queensland. Clinicians are encouraged to initially consult their local HHS paediatric service where available.
How you can help
We’d appreciate you sharing the news about this expansion with your colleagues, and we’ve attached an internal news story, fact sheet and flow chart.
This referral line strengthens connections between teams, helping us share knowledge and expertise, support local responses, and ensure consistent, high-quality care wherever a child presents.
Digital
DIGITAL EXPENSE CLAIMS
Expense claims moving to ExpenseMe Pro from 27 October
From Monday 27 October 2025, all THHS employees will be required to submit their expense claims using ExpenseMe Pro, Queensland Health’s new digital expense management system. All employees will all receive single sign-on access to ExpenseMe Pro to prepare and submit their own reimbursement claims.
How to get ready
1. Explore training materials – Includes quick reference guides and instructional videos.
2. Set up a proxy – Want someone else to submit on your behalf? Follow the instructions to get them set up.
3. Attend a live or recorded training session – Sessions are held several times each week before and after go-live. You can also view previous recorded sessions at any time.
4. Information for Financial Delegates – Information on delegates role and responsibilities.
5. Check out the FAQs – Find answers to common questions.
Project You Presents The Furball
Project You group is bringing its annual Fur Ball to Townsville for the first time this year in support of Movember.
Held at The Rydges Grand Ballroom on the 7th of November, we invite guests to don their best attire for a nigh of fun, laughs, and important conversations changing the face of mens health.
Tickets include a 4 hour food and drinks package, along with live entertainment.
For more information to attend this event, please click the ‘Find out more’ button now!
Brighter Lives
Can you volunteer this weekend for Brighter Lives?
The Kids Day Out at Ingenia Big 4 Holiday Park, Deeragun is this Saturday 4 and Sunday 5 October and we are in need of 2 more volunteers on Saturday and 3 more volunteers on Sunday. The event is part of NAFA and is fundraising for Brighter Lives. Volunteers will receive complimentary entry to the sold-out event for their family (children must be supervised by another adult).
Volunteers will be assisting with directing cars parking in the carpark from 7.30am.
If you can help, can you please contact Volunteer Manager, Narelle Burns by email or calling 4433 1337.
Century 21 Aaron Moon Realty have produced an amazing Townsville Through the Years calendar, with 100% of funds raised donated to Brighter Lives. Grab a copy from the Brighter Lives gift shop for $25; or give the Century 21 office a call or message to buy one over the phone.
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@ health.qld.gov.au
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development. It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together – Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Maximising Project Outcomes
With a focus on application, the Maximising Project Outcomes programme covers project management skills, including change management, stakeholder engagement and project evaluation, and links closely to a project framework contextualised to allow successful delivery of projects within the healthcare system.
This 4 x 4-hour programme utilises the Project Management Assistant (PaM) is a framework that provides a flexible step by step process for managing a project. Resources include templates, videos and how-to instructions.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Centre for Leadership Excellence (CLE) Statewide Capability Development Program
The Centre for Leadership Excellence’s Statewide programs are available to all Hospital and Health Service employees including emerging, aspiring and experienced leaders and managers in Queensland Health. Statewide programs are offered as facilitated programs delivered virtually, offering formalised training opportunities to develop leadership skills, capability and enhance career pathways. Programs include:
• Business Partnering
• Conversations That Make a Difference
• Effective Writing Skills
• Essential Coaching Skills
• Manage4Improvement
• Maximising Stakeholder Relationships
• Step Up Leadership Program
• Take the Lead
• Wellbeing & Resilience
• Wellbeing Leadership
• Workload, Email and Meeting Management
Click to register now
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
In healthcare, risk isn’t just financial—it’s about patient safety, compliance, and operational stability.
Hospital and Health Services face evolving risks, from clinical incidents and cybersecurity threats to regulatory compliance and emergency preparedness. Enterprise Risk Management (ERM) training equips healthcare professionals with the expertise to proactively manage risks, enhance patient outcomes, and ensure regulatory compliance.
Education and Training | Townsville HHS | Risk Management (health.qld.gov.au)
What you’ll gain:
• Proactive Risk Identification – address key risks, from patient safety to cyber threats and governance failures.
• Regulatory & Compliance Mastery – align with ISO 31000:2018, NSQHS Standards, Aged Care Quality Standards, and WHS laws.
• Crisis & Emergency Response – strengthen preparedness for data breaches, system failures and operational disruptions.
• Data-Driven Decision-Making – leverage risk analytics and reporting to improve patient safety and financial sustainability.
• Integrated Risk Culture – foster a culture of risk awareness and accountability at every level.
Invest in a safer, more resilient healthcare system. Secure your spot in our ERM training and empower your team to mitigate risks before they become crises.
Register via LOL: Title – Risk Management Essentials Course: Risk Management Essentials | THHS-LOL (health.qld.gov.au)
• 9 October 2025, 1:00 PM - 3:30 PM
• 11 November 2025, 10:00 AM - 12:30 PM
Register via LOL: Title – Risk Assessment and Treatment Plan (RATP) Workshop Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld.gov.au)
• 29 October 2025, 10:00 AM - 12:00 PM (face-to-face)
• 13 November 2025, 12:30 PM – 2:00 PM (Webinar – via Teams)
• 10 December 2025, 10:00 AM - 12:00 PM (face-to-face)
For further information, please contact: THHS-EnterpriseRisk@health.qld.gov.au
Townsville Hospital and Health Service
Core Mandatory Training
A Smarter, Simpler Approach to Mandatory Training
We’ve refreshed Mandatory Training to make it more practical, efficient, and userfriendly – based on what matters most to you.
Launching on 7 October 2025, the new format reduces 13 modules into six streamlined learning streams, helping you save time while continuing to meet our high standards for safety and competency.
Built around employee feedback, the updated modules focus on real-world skills that support you in your role – not just tick a box.
This isn’t just about compliance – it’s about empowering you with the tools and knowledge to thrive. Together, we’re creating a safer, more capable workplace.
Stay tuned for updates in the coming weeks, including how to access the new training. Thank you for your ongoing commitment and for helping shape these improvements.
Professional Development Days 2025
State and Territory Advisory Committees and Continence Health Australia would like to invite you to their Professional Development Days 2025. These events pose a wonderful networking and learning opportunity for health professionals across Australia working in bladder, bowel and pelvic floor health.
For more information to attend this event on the 11th - 12th of October 2025, please click the ‘Find out more’ button now!
Better Health NQ Intelligence Unit: Mental Health Final Gap Analysis Report
Better Health NQ’s Intelligence Unit released its Mental Health: Final Gap Analysis Report in May 2025 following endorsement from Better Health NQ’s six Chief Executives. A copy of the full report can be viewed here
The report identified a range of issues across the system, including: Better Health NQ’s Intelligence Unit released its Mental Health: Final Gap Analysis Report in May 2025 following endorsement from Better Health NQ’s six Chief Executives. A copy of the full report can be viewed here.
The report identified a range of issues across the system, including:
• Poorer determinants of mental health among NQ residents
• Increasing demand for MHAOD services across the continuum of care
• Increasing out of pocket costs for consumers, particularly psychiatry and allied health.
The report will also feed into the Joint Regional Needs Assessment process.
For any enquiries, please contact Better Health NQ’s Intelligence Unit via BetterHealthNQ@health.qld. gov.au
New Patient Handling Courses being delivered
During October and November four different patient handling courses are being offered:
1. Patient handling Competency Assessments
2. Maximising assistance from your patient during patient handling tasks
3. Patient handling equipment: options and applications
4. Safe Bariatric patient handling
Dual Diagnosis Learning Online (LOL) series
All courses include small groups (4 people), run for 30 minutes and will be held in the Clinical Simulation Centre. Bookings can be made directly through LOL – Go to the Think Smart module, scroll down to the bottom and click on the additional training tab, and register for the course on the date and time you wish to attend.
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Undergraduate Students in Nursing/ Midwifery (uSIN/M) – Scope of Practice| THHSCOR221529|Townsville HHS | TPPU | Procedures
Replaced:v1
Target Audience: Nursing and Midwifery Students .
Prisoner death in a custodial environment | THHSCLI191359| THHS|CDSU | Procedures
Replaced:v2
Target Audience: All health professionals employed in Townsville Prisoner Health Service or other staff providing care to persons in custody at THHS health care facility.
Outpatient Treat in Turn|THHSSUP251665|THHS|Procedure New
Target Audience: All staff engaged both in Scope and Out of Scope Outpatient Services
Infection Prevention and Control |THHSCOR140751 |Townsville HHS | TPPU | Policies Replaced:v5
Target Audience: Emplyees, Contractors and consultants within THHS.
Human Albumin register record keeping | THHSCLI110541 | Townsville HHS | TPPU | Procedures Replaced:v6
Target Audience: Areas that have direct access to stock of Human Albumin products not directly issued to a patient via Pathology Queensland Townsville Transfusion Department
Viral Haemorrhagic Fevers (VHF) – management of suspected and confirmed cases|THHSCLI161051| Townsville HHS | TPPU | Procedures Replaced:v3
Target Audience: All employees, contractors and consultants within THHS.
Fundraising Within Townsville Hospital and Health Service (THHS) | THHSCOR171174 |Townsville HHS | TPPU | Procedures
Standing Order - Adrenaline (Epinephrine) auto injector devices | THHSCLI150982 | Townsville HHS | TPPU | Standing Orders Replaced:v6
Target Audience: Regsitered Nurse, Medical Officer, Dentist, Oral health Therapist, Clinical Nurse / Midwife working in the Clinical Forensic Medicine Unit.
Accessing and obtaining medication when pharmacy services are unavailable | THHSCLI191346 | Townsville HHS | THHS | Procedures Replaced:v3
Target Auidience: All staff authorised to prescribe, dispense or administer medication within Townsville Hospital and Health Service (HHS)
Daily demand, legislated ratio compliance, and specials reporting for Nursing and Midwifery services | THHSSUP030002| THHS|CDSU | Procedures Replaced:v7
Target Audience: Nurse/ Midwife Unit Managers/ Directors of Nursing and senior Nursing/ Midwifery Staff within Townsville Hospital and Health Service (THHS)
Target Audience: All THHS employees (permanent, temporary and casual) involved in the prescribing, dispensing and administration of antimicrobials to patients in THHS.
Target Audience: All THHS Medical,Nursing & Pharmacy
Work Health and Safety incident response| THHSSUP130672|THHS|PPU
Replaced:v5
Target Audience: All THHS workers (permanent, temporary and casual), all organisations and individuals acting as its agents (including visiting medical officers and other partners, contractors, consultants and volunteers)
Clinical Forms
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
New / Reviewed Clinical Forms
• Child Sexual Assault Assessment Record (00200:1327v1)
• Nomogram: Baby greater than or equal to 40+0 weeks gestation (SW1315v1)
• Nomogram: Baby 39+0 to 39+6 weeks gestation (SW1316v1)
• Nomogram: Baby 38+0 to 38+6 weeks (SW1317v1)
• Nomogram: Baby 37+0 to 37+6 weeks gestation (SW1318v1)
• Nomogram: Baby 36+0 to 36+6 weeks gestation (SW1319v1)
• Nomogram: Baby 35+0 to 35+6 weeks gestation (SW1320v1)
• Nomogram: Baby 34+0 to 34+6 weeks gestation (SW1321v1)
• Nomogram: Baby 32+0 to 33+6 weeks gestation (SW1322v1)
• Nomogram: Baby 30+0 to 31+6 weeks gestation (SW1323v1)
• Nomogram: Baby 28+0 to 29+6 weeks gestation (SW1324v1)
• Nomogram: Baby less than 28+0 weeks OR less than 1000 grams (SW1325v1)
• Referral to Cardiology (00200:0106v17)
• Referral to Cardiac Investigation Unit (CIU) (00200:1404v1)
• Voluntary Consumer Inpatient Leave Access and Return (00200:1386v1)
In the coming months, you may notice a change to the way we number our local clinical forms. We are shortening the form number (barcode) from 18 characters to 10 characters e.g. 00200:ABC-010-1234 will be shortened to 00200:1234
Existing form numbers will be changed as forms are reviewed.
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Issue 4 – June 2025 Haemovigilance
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them!
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”. Townsville Hospital and
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Townsville HHS Medication Newsletter
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (no text messages please) and someone else will be assigned.
You could be part of a clinical study programme that helps get more information on how a weekly Insulin, insulin icodec, helps in reducing the blood sugar compared with insulins taken once daily.
ONWARDS
ONWARDS is a global programme of clinical studies to investigate how well insulin icodec (a new longacting insulin taken once weekly), controls blood sugar in people with diabetes. Once-weekly insulin icodec will be compared with insulins taken once daily, which are presently available on the market.
The ONWARDS 11 study is currently recruiting volunteers. If you’re interested in providing your partipation, click the ‘Find out more’ button.
Urgent Donor Appeal — Your Support Matters
Australia’s national red blood cell (RBC) inventory remains under pressure. Lifeblood has launched a national urgent donor appeal to boost supply and meet hospital demand. How you can help:
• Share this message with your local communications leads to boost internal and external promotion.
• Let us know about any expected changes in activity (or paused activity) — this helps align supply with demand.
• Stay connected with your local blood management committees, clinical nurse consultants, and blood bank team Every donation counts, help spread the word today. For support or materials, contact: blood@health.qld.gov.au
What would happen if you couldn’t work for more than a few months? That’s where insurance through super can help. Learn what your QSuper account offers, why insurance matters, and how to check if it’s right for you with our insurance calculator.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 259716. 10/25
Discover the Benefits of Salary Packaging!
Our friendly Bupa consultants are conducting phone consultations soon to offer advice and find a healthcare plan to help suit your needs.
Date: August, September, October
Time: 9:20am to 4pm
You can look forward to competitive corporate premiums and benefits. On our Corporate Hospital policies, for accidents sustained after joining, treatment which is restricted or is an exclusion is covered in the same way as an included service.
Discount on your health cover+ If you have an existing health insurance policy, please bring along your cover details to ensure we can provide anaccurate comparison. Click on the ‘Find out more’ button to book a spot!
Notice of Fitness Passport Membership Updates for November 2025
Australia’s #1 workplace health and fitness program makes it easy to stay active and healthy, affordable, flexible, and designed for you, your partner or your family. For those currently on fitness passport program, please note this flyer contains information about fitness passport process increasing in November.
To read now, click the ‘Find out more’ button.
Applications for the Allied Health Professional Enhancement Program (AHPEP) funded clinical placements and now access to RRR-Cap placement support, a research capacity building initiative are now open and close Friday 31 October 2025. Eligible allied health staff can upskill, network and build research capacity through a clinical placement opportunity in a variety of disciplines between January – June 2026.
