At velit autam es et rerro inveliquas sam quiationem in parum veligen discitem adi core ipitio te pro temo ea dolores tionsequis dolorerum est, idis autem la pra inveliquas sam quiationem.
Dolorerum est, idis autem la pra ‘inveliquas sam’ quiationem.
Submissions for the Weekly Wrap must be received by midday, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and a link to QHEPS, document, or external website link where appropriate.
Undated submissions will be removed after one edition, unless otherwise requested. You can submit your submission by contacting the Broadcast Team now!
Latest notices
What is Just 12?
Just 12 is the name we have given to a 12-question survey about employee engagement, developed by global analytics firm Gallup. The survey will ask questions designed to measure how engaged you are both at work and with the organisation’s goals and to support creating a workplace where individuals and teams can thrive. The survey will be open from 15 September 2025 to 29 September 2025.
You will receive an email from Gallup that contains a link to the survey. You will also be able to scan the Just12 QR code in the blah blah blah, and posted around the hospital, if you wish to complete the survey from your smart device.
Opt into the prize draw and you could win a $50 gift card, sponsored by RemServ. There’s one gift card to be given away each day of the survey. Click here to read the terms and conditions.
Health Safety and Wellbeing
Early Reporting Matters: Supporting Safer Workplaces Together
The Health, Safety & Wellbeing (HSW) team has noticed an increase in retrospective incident reporting. While it’s always important to receive reports — even after the fact — timely reporting offers significant benefits. It helps the injured worker by enabling quicker rehabilitation interventions and allows managers to address hazards sooner, preventing similar injuries to others.
Timely reporting is about care. Even if you’re unsure whether something is worth reporting, or think “it’ll be right,” entering it into the system helps us act early and reduce the risk of further harm.
We understand that workers sometimes hesitate — not wanting to bother their manager or unable to access a computer. But there are options: downtime forms are available on QHEPS, and supervisors can enter reports on your behalf. We would rather receive an incomplete report than none at all.
It’s well known that the sooner a worker receives support and returns to work, the better their recovery outcomes. Reporting early helps us help you — whether it’s arranging medical care, modifying duties, or simply checking in. Your wellbeing is our priority, and your voice matters. Every report contributes to a safer, healthier workplace for all.
Stay alert, Stay safe!
Scan the QR Code to provide feedback!
Car Park Shuttle Service
The TUH shuttle bus is a three-month trial service (September to November inclusive) operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17.
The service is a safety measure for all streams and operates Monday to Friday.
Townsville Health Library - New titles available!
Neurology Team Achieves National First in Clinical Trial Recruitment
The Clinical Trials Multi-Specialty - Neurology team is celebrating a major milestone, with becoming the first site in Australia to recruit a participant for the Remegen trial.
The Remegen study is an important step forward in advancing neurological care and exploring innovative treatments for patients. This achievement highlights the dedication, expertise, and collaboration of our research staff, clinicians, and supporting departments.
By leading the way in trial recruitment, the Neurology Team reinforces Townsville University Hospital’s reputation as a national leader in clinical research and a hub for world-class patient care in North Queensland.
Picture (left to right) Josie Lam (CTC), Nicole Bradford (CTC), Dr Ravindra Urkude (PI), Kareela Campbell (CTC)
qhRefer Internal Referral platform GO LIVE!
qhRefer is live from 8am Monday 22nd September, 2025.
qhRefer is replacing eBlueslips across THHS.
qhRefer is an integrated platform enabling authorised Queensland Health clinicians to create an electronic referral, post-discharge appointment request and lodge advice through local HHS and other Queensland Health facilities and/or specialties.
Engagement and training is ongoing across the Health Service. Training is required to ensure user provisioning and utilisation, in person / at elbow training is preferred with LOL training available if required - Course: Smart Referrals qhRefer Training | THHS-LOL.
Dedicated support for the qhRefer ‘go live’ period will also be provided by NQRH THHS with assistance from Integrated Care Solution Team (ICST). For assistance and support, please contact
Brighter Lives
Century 21 Aaron Moon Realty have produced an amazing Townsville Through the Years calendar, with 100% of funds raised donated to Brighter Lives. Grab a copy from the Brighter Lives gift shop for $25; or give the Century 21 office a call or message to buy one over the phone.
Training, Education & Research
Organisational Development
For further information, please contact Organisation Development: THHS-Learning@ health.qld.gov.au
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program Objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development.
It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together
– Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Maximising Project Outcomes
With a focus on application, the Maximising Project Outcomes programme covers project management skills, including change management, stakeholder engagement and project evaluation, and links closely to a project framework contextualised to allow successful delivery of projects within the healthcare system.
This 4 x 4-hour programme utilises the Project Management Assistant (PaM) is a framework that provides a flexible step by step process for managing a project. Resources include templates, videos and how-to instructions.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
In healthcare, risk isn’t just financial—it’s about patient safety, compliance, and operational stability.
Hospital and Health Services face evolving risks, from clinical incidents and cybersecurity threats to regulatory compliance and emergency preparedness. Enterprise Risk Management (ERM) training equips healthcare professionals with the expertise to proactively manage risks, enhance patient outcomes, and ensure regulatory compliance.
Education and Training | Townsville HHS | Risk Management (health.qld.gov.au)
What you’ll gain:
• Proactive Risk Identification – address key risks, from patient safety to cyber threats and governance failures.
• Regulatory & Compliance Mastery – align with ISO 31000:2018, NSQHS Standards, Aged Care Quality Standards, and WHS laws.
• Crisis & Emergency Response – strengthen preparedness for data breaches, system failures and operational disruptions.
• Data-Driven Decision-Making – leverage risk analytics and reporting to improve patient safety and financial sustainability.
• Integrated Risk Culture – foster a culture of risk awareness and accountability at every level.
Invest in a safer, more resilient healthcare system. Secure your spot in our ERM training and empower your team to mitigate risks before they become crises.
Register via LOL: Title – Risk Management Essentials Course: Risk Management Essentials | THHS-LOL (health.qld.gov.au)
• 9 September 2025, 10:00 AM - 12:30 PM
• 9 October 2025, 1:00 PM - 3:30 PM
• 11 November 2025, 10:00 AM - 12:30 PM
Register via LOL: Title – Risk Assessment and Treatment Plan (RATP) Workshop Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld.gov.au)
• 26 September 2025, 10:00 AM - 11:30 AM (Webinar – via Teams)
• 29 October 2025, 10:00 AM - 12:00 PM (face-to-face)
• 13 November 2025, 12:30 PM – 2:00 PM (Webinar – via Teams)
• 10 December 2025, 10:00 AM - 12:00 PM (face-to-face)
For further information, please contact: THHS-EnterpriseRisk@health.qld.gov.au
Professional Development Days 2025
State and Territory Advisory Committees and Continence Health Australia would like to invite you to their Professional Development Days 2025. These events pose a wonderful networking and learning opportunity for health professionals across Australia working in bladder, bowel and pelvic floor health.
For more information to attend this event on the 11th - 12th of October 2025, please click the ‘Find out more’ button now!
Better
Health NQ Intelligence Unit: Mental Health Final Gap Analysis Report
Better Health NQ’s Intelligence Unit released its Mental Health: Final Gap Analysis Report in May 2025 following endorsement from Better Health NQ’s six Chief Executives. A copy of the full report can be viewed here.
The report identified a range of issues across the system, including: Better Health NQ’s Intelligence Unit released its Mental Health: Final Gap Analysis Report in May 2025 following endorsement from Better Health NQ’s six Chief Executives. A copy of the full report can be viewed here.
The report identified a range of issues across the system, including:
• Poorer determinants of mental health among NQ residents
• Increasing demand for MHAOD services across the continuum of care
• Increasing out of pocket costs for consumers, particularly psychiatry and allied health.
The report will also feed into the Joint Regional Needs Assessment process. For any enquiries, please contact Better Health NQ’s Intelligence Unit via BetterHealthNQ@health.qld. gov.au
Dual
Learning Online (LOL) series
Diagnosis
A
Approach to Mandatory Training
We’ve refreshed Mandatory Training to make it more practical, efficient, and userfriendly – based on what matters most to you.
Launching on 7 October 2025, the new format reduces 13 modules into six streamlined learning streams, helping you save time while continuing to meet our high standards for safety and competency.
Built around employee feedback, the updated modules focus on real-world skills that support you in your role – not just tick a box.
This isn’t just about compliance – it’s about empowering you with the tools and knowledge to thrive. Together, we’re creating a safer, more capable workplace.
Stay tuned for updates in the coming weeks, including how to access the new training. Thank you for your ongoing commitment and for helping shape these improvements.
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Reusable medical devices (RMDs): Environment, equipment and validation for dedicated reprocessing units |THHSCLI251663| Townsville HHS | TPPU | Procedures
New
Target Audience: All THHS employees and contractors who work or undertake work in a dedicated reprocessing unit.
Early Identification Bilious Vomiting |THHSCLI251659| Townsville HHS | TPPU | Procedures New
Target Audience: All clinical staff providing care to neonates infants and children.
Adolescent Inpatient Unit and Day Service (AIUDS), Charters Towers Rehabilitation Unit (CTRU) and Townsville Community Care Unit (TCCU) | THHSCLI211498|Townsville HHS | TPPU | Procedures
Replaced: v3
Target Audience: Mental Health Service Group staff.
Clinical Forms
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
New / Reviewed Clinical Forms
• Child Sexual Assault Assessment Record (00200:1327v1)
• Nomogram: Baby greater than or equal to 40+0 weeks gestation (SW1315v1)
• Nomogram: Baby 39+0 to 39+6 weeks gestation (SW1316v1)
• Nomogram: Baby 38+0 to 38+6 weeks (SW1317v1)
• Nomogram: Baby 37+0 to 37+6 weeks gestation (SW1318v1)
• Nomogram: Baby 36+0 to 36+6 weeks gestation (SW1319v1)
• Nomogram: Baby 35+0 to 35+6 weeks gestation (SW1320v1)
• Nomogram: Baby 34+0 to 34+6 weeks gestation (SW1321v1)
• Nomogram: Baby 32+0 to 33+6 weeks gestation (SW1322v1)
• Nomogram: Baby 30+0 to 31+6 weeks gestation (SW1323v1)
• Nomogram: Baby 28+0 to 29+6 weeks gestation (SW1324v1)
• Nomogram: Baby less than 28+0 weeks OR less than 1000 grams (SW1325v1)
• Referral to Cardiology (00200:0106v17)
• Referral to Cardiac Investigation Unit (CIU) (00200:1404v1)
• Voluntary Consumer Inpatient Leave Access and Return (00200:1386v1)
In the coming months, you may notice a change to the way we number our local clinical forms. We are shortening the form number (barcode) from 18 characters to 10 characters e.g. 00200:ABC-010-1234 will be shortened to 00200:1234
Existing form numbers will be changed as forms are reviewed.
3 - Sepsis Awareness
Issue 4 – June 2025 Haemovigilance
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them!
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter
March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter
July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block.
The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Townsville Hospital and Health Service
Townsville HHS Medication Newsletter
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (no text messages please) and someone else will be assigned.
Community Noticeboard
Do you have type 1 diabetes?
This
•
•
•
You could be part of a clinical study programme that helps get more information on how a weekly Insulin, insulin icodec, helps in reducing the blood sugar compared with insulins taken once daily.
ONWARDS
ONWARDS is a global programme of clinical studies to investigate how well insulin icodec (a new longacting insulin taken once weekly), controls blood sugar in people with diabetes. Once-weekly insulin icodec will be compared with insulins taken once daily, which are presently available on the market.
The ONWARDS 11 study is currently recruiting volunteers. If you’re interested in providing your partipation, click the ‘Find out more’ button.
Urgent Donor Appeal — Your Support Matters
Australia’s national red blood cell (RBC) inventory remains under pressure. Lifeblood has launched a national urgent donor appeal to boost supply and meet hospital demand. How you can help:
• Share this message with your local communications leads to boost internal and external promotion.
• Let us know about any expected changes in activity (or paused activity) — this helps align supply with demand.
• Stay connected with your local blood management committees, clinical nurse consultants, and blood bank team
Every donation counts, help spread the word today. For support or materials, contact: blood@health.qld.gov.au
Snoozing on your super? It could be costing you
It’s hard to think about saving for the future when life keeps getting more expensive. But giving your super a little attention right now can make a big difference later. And getting advice early can set you up for success.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 258263. 09/25.
Our friendly Bupa consultants are conducting phone consultations soon to offer advice and find a healthcare plan to help suit your needs.
Date: August, September, October
Time: 9:20am to 4pm
You can look forward to competitive corporate premiums and benefits. On our Corporate Hospital policies, for accidents sustained after joining, treatment which is restricted or is an exclusion is covered in the same way as an included service. discount on your health cover+
If you have an existing health insurance policy, please bring along your cover details to ensure we can provide anaccurate comparison.
Click on the ‘Find out more’ button to book a spot!
Employment Opportunities & Vacancies
Click to view current vacancies and emploment opportunities
