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Submissions for the Weekly Wrap must be received by midday, the Thursday before publication. Submissions should be sent as free text in an email or free text in a word document with title, key summary information, and a link to QHEPS, document, or external website link where appropriate.
Undated submissions will be removed after one edition, unless otherwise requested. You can submit your submission by contacting the Broadcast Team now!
Latest notices
Health Safety and Wellbeing
Early Reporting Matters: Supporting Safer Workplaces Together
The Health, Safety & Wellbeing (HSW) team has noticed an increase in retrospective incident reporting. While it’s always important to receive reports — even after the fact — timely reporting offers significant benefits. It helps the injured worker by enabling quicker rehabilitation interventions and allows managers to address hazards sooner, preventing similar injuries to others.
Timely reporting is about care. Even if you’re unsure whether something is worth reporting, or think “it’ll be right,” entering it into the system helps us act early and reduce the risk of further harm.
We understand that workers sometimes hesitate — not wanting to bother their manager or unable to access a computer. But there are options: downtime forms are available on QHEPS, and supervisors can enter reports on your behalf. We would rather receive an incomplete report than none at all.
It’s well known that the sooner a worker receives support and returns to work, the better their recovery outcomes. Reporting early helps us help you — whether it’s arranging medical care, modifying duties, or simply checking in. Your wellbeing is our priority, and your voice matters. Every report contributes to a safer, healthier workplace for all.
Stay alert, Stay safe!
World Patient Safety Day – Quality Improvement Spotlight Nominations!
World Patient Safety Day – 17 September 2025
Theme: Safe care for every newborn and every child
Slogan: Patient safety from the start!
World Patient Safety Day (WPSD) is a global initiative dedicated to raising awareness, encouraging collaboration, and driving action to improve patient safety. In 2025, the focus is on safeguarding the health of newborns and children – recognising their unique vulnerability to risks and harm.
To celebrate this important day, the THHS Patient Safety Unit will be hosting an event in the Robert Douglas Auditorium on 17 September 2025. This will include a WPSD Quality Improvement Spotlight, an opportunity to showcase the outstanding achievements and innovations contributing to delivering safer care for every newborn and every child.
Submit your nomination by completing the nomination form before 29 August 2025.
• Queries can be directed to the Patient Safety Unit – TSV-PatientSafety@health.qld.gov.au
• For more details, explore the 2025 theme announcement.
Let’s work together to ensure patient safety from the start! For more information, click the ‘Find out More’ button.
Scan the QR Code to provide feedback!
The TUH shuttle bus is a three-month trial service (September to November inclusive) operating from 6.30pm with a final run at 9.30pm from the hospital’s front foyer to eastern campus car park 17.
The service is a safety measure for all streams and operates Monday to Friday.
Townsville Health Library - New titles available!
Neurology Team Achieves National First in Clinical Trial Recruitment
The Clinical Trials Multi-Specialty - Neurology team is celebrating a major milestone, with becoming the first site in Australia to recruit a participant for the Remegen trial.
The Remegen study is an important step forward in advancing neurological care and exploring innovative treatments for patients. This achievement highlights the dedication, expertise, and collaboration of our research staff, clinicians, and supporting departments.
By leading the way in trial recruitment, the Neurology Team reinforces Townsville University Hospital’s reputation as a national leader in clinical research and a hub for world-class patient care in North Queensland.
Brighter Lives
Century 21 Aaron Moon Realty have produced an amazing Townsville Through the Years calendar, with 100% of funds raised donated to Brighter Lives. Grab a copy from the Brighter Lives gift shop for $25; or give the Century 21 office a call or message to buy one over the phone.
Know your role in disaster and emergency incidents
Picture (left to right) Josie Lam (CTC), Nicole Bradford (CTC), Dr Ravindra Urkude (PI), Kareela Campbell (CTC)
QHIMS online training enhances our ability to respond to emergencies and disasters, and is relevant to all roles across the state – from regional areas to metropolitan centres.
Queensland faces more disasters than any other Australian state. These events not only damage our buildings and health infrastructure – they can impact the delivery of healthcare.
Register today and be prepared.
Training, Education & Research
Organisational Development
Build Your Leadership Workshop
The Build Your Leadership Workshop provides participants with the next step on from ‘Ignite Your Leadership’ and builds people and team leadership skills.
Program objectives:
• Examine the mindset shift from Leader of Self to Leader of Others
• Learn and evidence-based framework to develop flexible leadership and when to use each style
• Learn and evidence-based framework to lead a team, create a positive workplace culture and build performance
Click to register now
Essential Communication Skills For the Workplace
This programme is designed to provide staff with tools, strategies and techniques to assist in achieving effective two-way communications and positive relationship development. It encompasses the following four (4) x 4-hour modules:
• Communication Foundational Skills
• Giving and Receiving Feedback
• Foundational Skills for Negotiating
• Dealing with Difficult Conversations
It is recommended the modules are undertaken in order, with Communication Foundational Skills prerequisite to all other modules.
Click to register now
Positive Performance Management – Developing People Management Skills
This program will equip line managers with tools, processes and frameworks to demonstrate good, day-to-day people performance management within the requirements of the Public Service Commission Directive 02/24 (Positive Performance Management) and HR Policy G9 to develop a good workplace culture.
Click to register now
Caring Together – Interprofessional Teaming
Focus on the benefit of interprofessional collaboration and the impact effective teaming has on the health outcomes of patients, staff wellbeing, and the sustainability of the health system, Caring Together – Interprofessional Teaming explores the barriers and enablers of effective collaboration and creation of an actionable plan to improve interprofessional collaboration in your workplace.
This 1 day programme enhances participants understanding of what it means to be a part of an interprofessional team and the value of interprofessional collaboration, recognises the importance of teaming in healthcare settings, explores the challenges and barriers to successful collaboration and identifies opportunities for improved interprofessional collaboration.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
Maximising Project Outcomes
With a focus on application, the Maximising Project Outcomes programme covers project management skills, including change management, stakeholder engagement and project evaluation, and links closely to a project framework contextualised to allow successful delivery of projects within the healthcare system.
This 4 x 4-hour programme utilises the Project Management Assistant (PaM) is a framework that provides a flexible step by step process for managing a project. Resources include templates, videos and how-to instructions.
Click to register now
This programme delivered in collaboration with the Centre for Leadership Excellence, health Workforce.
For further information, please contact Organisation Development: THHS-Learning@health.qld.gov.au
Workshop – Tuesday 11th and Wednesday 12th November 2025
The ATODS Workshop is a comprehensive two-day, face-to-face training program designed to enhance clinicians’ understanding of psychoactive substances, their impact on individuals’ health and well-being, and the critical skills healthcare professionals need to provide effective care for individuals navigating substance-related challenges.
To complete your training now, click the ‘Find out more’ button!
Call for Abstracts – 2026 ICN NP/APN Network Conference
Share your expertise at the 2026 ICN Nurse Practitioner/Advanced Practice Nurse (NP/ APN) Network Conference, held 14–17 September 2026 in Nashville, Tennessee, USA.
Submission Deadline: 1 October 2025
Theme: Advanced Practice Nurses: United for Global Impact, Innovation and Care
Abstract submissions (poster and podium) are now open – showcasing innovation, research, leadership, and practice improvements in advanced nursing. Open to APNs, educators, researchers, students & health professionals worldwide.
Let’s celebrate 25 years of global collaboration in nursing!
Enterprise Risk Management Training
Strengthen Patient Safety & Operational Resilience with Enterprise Risk Management Training
In healthcare, risk isn’t just financial—it’s about patient safety, compliance, and operational stability.
Hospital and Health Services face evolving risks, from clinical incidents and cybersecurity threats to regulatory compliance and emergency preparedness. Enterprise Risk Management (ERM) training equips healthcare professionals with the expertise to proactively manage risks, enhance patient outcomes, and ensure regulatory compliance.
Education and Training | Townsville HHS | Risk Management (health.qld.gov.au)
What you’ll gain:
• Proactive Risk Identification – address key risks, from patient safety to cyber threats and governance failures.
• Regulatory & Compliance Mastery – align with ISO 31000:2018, NSQHS Standards, Aged Care Quality Standards, and WHS laws.
• Crisis & Emergency Response – strengthen preparedness for data breaches, system failures and operational disruptions.
• Data-Driven Decision-Making – leverage risk analytics and reporting to improve patient safety and financial sustainability.
• Integrated Risk Culture – foster a culture of risk awareness and accountability at every level.
Invest in a safer, more resilient healthcare system. Secure your spot in our ERM training and empower your team to mitigate risks before they become crises.
Register via LOL: Title – Risk Management Essentials Course: Risk Management Essentials | THHS-LOL (health.qld.gov.au)
• 9 September 2025, 10:00 AM - 12:30 PM
• 9 October 2025, 1:00 PM - 3:30 PM
• 11 November 2025, 10:00 AM - 12:30 PM
Register via LOL: Title – Risk Assessment and Treatment Plan (RATP) Workshop Course: Risk assessment and treatment plan (RATP) Workshop | THHS-LOL (health.qld.gov.au)
• 26 September 2025, 10:00 AM - 11:30 AM (Webinar – via Teams)
• 29 October 2025, 10:00 AM - 12:00 PM (face-to-face)
• 13 November 2025, 12:30 PM – 2:00 PM (Webinar – via Teams)
• 10 December 2025, 10:00 AM - 12:00 PM (face-to-face)
For further information, please contact: THHS-EnterpriseRisk@health.qld.gov.au
Better Health NQ Intelligence Unit: Mental Health Final Gap
Better Health NQ’s Intelligence Unit released its Mental Health: Final Gap Analysis Report in May 2025 following endorsement from Better Health NQ’s six Chief Executives. A copy of the full report can be viewed here.
The report identified a range of issues across the system, including:
• Poorer determinants of mental health among NQ residents
• Increasing demand for MHAOD services across the continuum of care
• Increasing out of pocket costs for consumers, particularly psychiatry and allied health.
The report will also feed into the Joint Regional Needs Assessment process.
For any enquiries, please contact Better Health NQ’s Intelligence Unit via BetterHealthNQ@health.qld. gov.au.
Core Mandatory Training
A Smarter, Simpler Approach to Mandatory Training
We’ve refreshed Mandatory Training to make it more practical, efficient, and userfriendly – based on what matters most to you.
Launching on 7 October 2025, the new format reduces 13 modules into six streamlined learning streams, helping you save time while continuing to meet our high standards for safety and competency.
Built around employee feedback, the updated modules focus on real-world skills that support you in your role – not just tick a box.
This isn’t just about compliance – it’s about empowering you with the tools and knowledge to thrive. Together, we’re creating a safer, more capable workplace.
Stay tuned for updates in the coming weeks, including how to access the new training. Thank you for your ongoing commitment and for helping shape these improvements.
Policies and Procedures
New / updated policies and procedures available on the Townsville Hospital & Health Service, Policy & Procedure Homepage
Reusable medical devices (RMDs): Environment, equipment and validation for dedicated reprocessing units |THHSCLI251663| Townsville HHS | TPPU | Procedures New
Target Audience: All THHS employees and contractors who work or undertake work in a dedicated reprocessing unit.
Early Identification Bilious Vomiting |THHSCLI251659| Townsville HHS | TPPU | Procedures New
Target Audience: All clinical staff providing care to neonates infants and children.
Behavioural Emergency Management – Acquired Brain Injury Unit (ABIU), Josephine Sailor Adolescent Inpatient Unit and Day Service (AIUDS), Charters Towers Rehabilitation Unit (CTRU) and Townsville Community Care Unit (TCCU) | THHSCLI211498|Townsville HHS | TPPU | Procedures Replaced: v3
Target Audience: Mental Health Service Group staff.
Clinical Forms
All clinical forms used within Townsville HHS can be found on the Clinical Forms webpage
• North Queensland Kidney Transplant Service (NQKTS) Kidney Transplant Referral (00200:1312v3)
• Referral to Geriatric Evaluation and Management Hospital in the Home (GEM HiTH) Generic (00200:1401v2)
In the coming months, you may notice a change to the way we number our local clinical forms. We are shortening the form number (barcode) from 18 characters to 10 characters e.g. 00200:ABC-010-1234 will be shortened to 00200:1234
Existing form numbers will be changed as forms are reviewed.
Patient Access and Flow Webpage
The ONE STOP location for all things Patient access and flow at THHS
New Guideline on the Demand Management and Escalation webpage Guideline 2 - Demand Response Unit – Flex Beds
New Guideline on the Patient Flow and Support Unit webpage Guideline 8 – Requesting an inpatient bed Kidney Transplant Recipient
Healthcare Standards & Patient Safety Newsletter
Check out the most recent newsletter from the Healthcare Standards & Patient Safety Teams!
Click the links below to read the newsletters:
Issue 1 - March 2025 Pressure Injury Prevention
Issue 2 - April 2025 Falls Prevention
Issues 3 - Sepsis Awareness
Issue 4 – June 2025 Haemovigilance
Issue 5 – July 2025 Parkinson’s Disease Medication
Issue 6 - August 2025 Change in Behaviour - Could it be Delirium?
Read the latest Patient Safety Newsletter “Safety Matters” by clicking the ‘find out more’ button.
The most recent editions of the Townsville HHS Medication newsletter are out now. Click the links to read them!
Feb Medication newsletter | February 2025 | Townsville HHS | Newsletter March Medication newsletter | March 2025 | Townsville HHS | Newsletter
May Medication newsletter | May 2025 | Townsville HHS | Newsletter July Medication newsletter | July 2025 | Townsville HHS | Newsletter
Signature Block
The Queensland Occupational Violence Strategy Unit have recently collaborated with Strategic Communications to develop an Occupational Violence Prevention Signature block.
The signature block reinforces messaging that occupational violence is not part of the job. The signature block generator can be found Signature Generator under the campaign banner “respect our staff”.
Townsville Hospital and Health Service
Townsville HHS Medication Newsletter
S/4Hana Update
The Food Service has updated several material numbers to streamline our processes and improve efficiency. These updates are designed to enhance our service delivery and ensure that we continue to meet the highest standards. Stay up to date by utlising the link below for ordering food services for your teams. Stay up to date by utilising the link below for ordering food services for your teams.
Please see below updated information:
• Address number list for catering consumables.
• s4hana order catering consumables Mar 24.
Denomination Emergency Contact List
Suggestions:
1. When you require a Pastoral Care person – Ring Twice – the person may have missed the first call.
2. Leave a Message so the person can respond – Note: the Hospital phone system doesn’t leave a number so the priest can not return the call if no message is left.
3. If you are not able to get someone, ring the Pastoral care Coordinator on 0447 880 993 (no text messages please) and someone else will be assigned.
Community Noticeboard
Do you have type 1 diabetes?
This could be your chance to:
• Take a more active role in managing your diabetes
• Get regular expert medical care
• Help others by contributing to medical research
You could be part of a clinical study programme that helps get more information on how a weekly Insulin, insulin icodec, helps in reducing the blood sugar compared with insulins taken once daily.
ONWARDS
ONWARDS is a global programme of clinical studies to investigate how well insulin icodec (a new longacting insulin taken once weekly), controls blood sugar in people with diabetes. Once-weekly insulin icodec will be compared with insulins taken once daily, which are presently available on the market.
The ONWARDS 11 study is currently recruiting volunteers. If you’re interested in providing your partipation, click the ‘Find out more’ button.
Snoozing on your super? It could be costing you
It’s hard to think about saving for the future when life keeps getting more expensive. But giving your super a little attention right now can make a big difference later. And getting advice early can set you up for success.
Click the ‘Find out more’ button to learn more.
This is general information only. It’s not based on your personal objectives, financial situation or needs. So, think about those things and read the relevant Product Disclosure Statement and Target Market Determination at art.com.au/pds before you make any decision about our products. And if you’re still not sure, talk with a financial adviser. We issue this information and all Australian Retirement Trust products. When we say ‘we’, ‘us’ or ‘the Trustee’, we mean Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL 228975), trustee of Australian Retirement Trust (ABN 60 905 115 063) (‘the Fund’ or ‘ART’). 258263. 09/25.
Discover the Benefits of Salary Packaging!
Our friendly Bupa consultants are conducting phone consultations soon to offer advice and find a healthcare plan to help suit your needs.
Date: August, September, October
Time: 9:20am to 4pm
You can look forward to competitive corporate premiums and benefits. On our Corporate Hospital policies, for accidents sustained after joining, treatment which is restricted or is an exclusion is covered in the same way as an included service. discount on your health cover+
If you have an existing health insurance policy, please bring along your cover details to ensure we can provide anaccurate comparison.
Click on the ‘Find out more’ button to book a spot!
Employment Opportunities & Vacancies
Click to view current vacancies and emploment opportunities
