JOB DESCRIPTION – FIT OPERATIONS & CLIENT RELATIONS EXECUTIVE
FIT OPERATIONS & CLIENT RELATIONS EXECUTIVE Person specification:
Friendly personality, very customer orientated, good communicator, team spirit, professional, focused and result orientated
Requirements:
Highly accurate, attention to detail, able to work to tight deadlines, ability to work well under pressure and finding creative solutions, work experience in Tourism, destination knowledge (UK and Ireland), fluency in English and German (written and spoken)
Reports to:
FIT Sales & Product Manager
Job specification:
To participate fully in the team, which provides a professional, comprehensive, administrative service to travel businesses creating and organising tailor-made packages for individual travellers so that they have the best possible holiday experience in UK and Ireland
Location:
Harrow, United Kingdom or Dublin, Ireland
Key Tasks:
Administration and operation of individual bookings (city packages and car round tours): inserting bookings and dealing with amendments and cancellations
Ensuring that all bookings are inserted accurately, updated and maintained until after departure in our main booking tool, TPNX.
Booking additional services such as entrances and transfers for clients
Ensuring that agreed margin targets per booking are being met
Preparing hotel and entrance vouchers and sending them to clients within agreed deadlines
Finding suitable accommodation in the UK and Ireland within budget for round tour bookings
Dealing with book outs in liaison with clients
Preparing hotel and B&B descriptions by researching all necessary information
Assisting with preparing costings and quotes for creative and authentic tailor-made holidays around the UK, within an agreed time frame and agreed presentation style
Offering exceptional service and developing strong relationships with our customers from around the world, understanding their requirements and matching their expectations; investigating complaints/comments from clients
To develop and support specific FIT client relationships as assigned from time to time
Taking part in the emergency mobile rota of the FIT department
Communicating with clients and suppliers on a daily basis
Tour Partner Group UK Ltd. ∙ Hygeia Building ∙ 66-68 College Road ∙ Harrow ∙ HA1 1BE ∙ United Kingdom +44 (0)20 8861 9300 ∙ info@tourpartnergroup.com ∙ www.tourpartnergroup.com