“Business as Unusual” was the theme of the ninth annual Service Design Global Conference held in Amsterdam and it forms the feature theme for this issue. In its play on words, it recognises that service design is more and more becoming an established way of ‘doing business’, whether in organisations, or in places such as the public sector.
Touchpoint is published three times each year by the Service Design Network. It brings together those practicing, learning and teaching service design, and each issue provides in-depth coverage of a specific theme, accompanied by regular sections. Free access to Touchpoint is one of the many benefits of membership to the SDN.
To learn more, visit https://www.service-design-network.org/membership.
