Distributor Manual

Welcome to Topanga Scents

We are so excited you decided to join our journey! Our company started with a High School Principal who had a dream It was born in his kitchen and now thrives with millions in sales annually. We take pride in our products, which are all made right here in the USA With our consumable products, timing, and trends, we look forward to future global expansion. Topanga Scents is inspired by our favorite spots in Southern California Our long-lasting scent, amazing ingredients, and affordability make our luxury laundry products stand out from the competition.

We aim to give you the tools to help grow and build your business. You can visit our Topanga Scents app or our distributor resource website to assist you with just that! To stay connected with us, visit our Facebook group, Topanga Scents Distributors.

You can also find us on Instagram, TikTok, and Pinterest.

If you have any questions, you can email service@topangascents.com. We look forward to meeting you and watching you grow along your Topanga Scents journey!

Stock up or smell average,

Seth Williams and Erin Williams, Co-CEOs

Topanga Support

Distributor Relations

Back Office Information

From the Homepage, which updates every 24 hours, you can view: Current Rank and data on how to rank up Personal Volume/Downline Volume/Customer Volume/Data Graphs Customer Enrollment PLUS submit a Help ticket to Customer Service and more!

From the Main Menu tab you can: Edit your Personal Info Customize your Replicated Website Address Set up/edit monthly recurring fees and orders and more!

From the Genealogy tab you can access or view: Team Productivity report is in real time Generational Tree and more!

From the My Activity tab you can view: personal, Sponsorship and Customer order history/information and access Downloadable reports and more!

From the General Tools tab you can: Email customers and your team from the Back Office and more!

Log In

Get Started Quickly

Log in to your distributor portal using the information from your welcome email. You can find the distributor portal on the main website under the distributor tab.

Get Paypal Set up

Once in your back office, go to... and follow the steps to receive your commission checks and bonuses paid via Paypal.

Place an Order

Place your first order. Doing so will help you become more familiar with the process, which will help in knowing how to guide your customers through it as well.

Download the Topanga Scents App and start exploring. The training tab is the perfect place to start. Make plans to attend a New Distributor Training. Get Plugged In

Take the First Step... Why?

Let's think about WHY you said yes to Topanga Scents. You cannot go anywhere without knowing where you are headed.

What do you want to accomplish in your life?

What are you looking for more of right now?

Your WHY will change as you change. Your WHY will drive you in this business.

Let's dream big! You can do it!

Here are a few questions to think about: What would you DO if you were not limited by time or money? Who would you HELP? What would you like to HAVE?

What would you BE a part of or be more involved in? Who would you GIVE to?

How would more time or money IMPACT your life?

Write It Down

Write down your dreams, and let us empower you to grow a Topanga Scents business that supports your passion. What’s Your Why?

Your Story

After determining your "why" and your "what," it is time to write your story. Your story needs to paint a picture with emotion to connect with people. Your story will change and evolve with you in your Topanga Scents business.

If you need help, think about these things:

What made you choose to be a Topanga Scents distributor?

What is your financial situation, and how can it change because of Topanga Scents?

What is something you are looking for besides earning money? Purpose, second income, a community of like-minded people, fun?

What will this business allow you to do that you haven't been able to do before?

Goal Setting

Only 3% of adults achieve their goals; only 3% of adults actually write them down.

Be a part of that 3%, and consider your short-term and mid-term goals.

Short-Term Goals

Immediate needs such as a bill paid, more grocery money, and a babysitter.

How much money would you like to make a month for the next three months?

Long-Term Goals

Life-changing events like achieving financial freedom, homeownership, creating generation wealth.

What is a long term financial goal you would love to achieve in the next 3-5 years?

Action Step

Chat with your sponsor about attending their FREE New Distributor Training to get off to a great start! Send a picture to your sponsor.

Income Producing Activities

G e t S t a r t e d !

Wo rk Y o ur B us ines s ! FOR NEW DISTRIBUTORS

Keep your Distributor ID and password from your registration email to access key resources

Our Fast Start Program offers rewards during your first 3 months for expanding your customers and team. For more details, check the Training section in the app. Familiarize yourself daily with the Topanga Scents App. Here's a suggested order to explore: Training: Learn business essentials here

Fast Start: Learn how to earn with the Fast Start Program. Launch Your Business: Find guidance for launching your business under the Share tab.

My Site: Easily share your shopping + social medias links. Resources: Access current info, graphics, and videos under the Share tab.

Topanga Talk: Stay updated with our monthly newsletter found on the Home Page.

Shop Tile: From the Home Page, you can access your website and place orders.

Gear Store Tile: Browse and purchase branded apparel and marketing materials.

Additional features available on the TS App will become important as your business grows!

Join the Topanga Scents Distributor FB page

Answer the questions for quick access and stay updated with important announcements and FREE trainings. Don't miss our monthly FREE Training on the first Thursday at 8 PM Central!

Create a time-blocking schedule to manage your new business efficiently. Allocate at least 1 hour daily, 7 days a week, for focused work Also, define times when you will not work, allowing you to enjoy personal time and other interests. Establishing clear business hours enhances productivity and balance.

L aunc h Y o ur B us ines s !

An essential step in launching your Topanga Scents business is spreading the word! Hosting a Launch Party, whether in person or online, is a great way to introduce your friends and family to our fantastic products and business opportunities Find more details on our app under “Launch Your Business” and aim for 10 customer orders through your link each month.

Gro w Y o ur B us ines s !

To expand your Topanga Scents business, focus on gaining customers and team members Our Fast Start Program offers rewards during your first 3 months for achieving these goals. For more details, check the Fast Start tab in the app.

To reach beyond family and friends, enhance your social media presence. Share that you sell Topanga Scents while also showcasing other engaging aspects of your life. Create valuable content and engage with communities where your ideal customers are active.

Retail Sales

Getting Paid 5 Ways

Commission is paid out on the 1st and 16th of each month. The total is based on your product volume from customer orders placed on your link.

Level Bonuses

Generational Bonuses

Level Bonuses are paid out once a month on the 2nd of each month. The stronger your team, the more commission you earn.

When you reach the rank of Principal Team Leader or above, you have the opportunity to earn Generational Bonuses by helping others on your team achieve EBDM+. These are paid on the 2nd of each month.

Fast Start

Hosting Bonuses

Bonuses are available to new Distributors within their first three full months after joining. Sponsors are also eligible for this bonus. Bonuses earned are paid on the 2nd of each month.

Earn up to $75 with each new person you sponsor by helping others see the possibilities of joining your team. These are paid on the 2nd of each month.

C h i e f

E x e c u t i v e P i n n a c l e L e a d e r ( C E P L )

E x e c u t i v e

P i n n a c l e

L e a d e r ( E P L )

E x e c u t i v e

S e n i o r

T e a m L e a d e r ( E S T L )

S e n i o r

T e a m

L e a d e r ( S T L )

P r i n c i p a l

E x e c B u s i n e s s

B u s i n e s s

T e a m L e a d e r ( P T L )

D e v e l o p m e n t

M a n a g e r ( E B D M )

D e v e l o p m e n t M a n a g e r ( B D M )

S e n i o r T e a m G u i d e ( S T G )

J u n i o r T e a m G u i d e ( J T G )

T e a m G u i d e ( T G )

Q u a l i f i e d

B a s e

D i s t r i b u t o r ( Q D )

D i s t r i b u t o r ( B D )

R e q u i r e m e n t s

4 0 0 1 6 , 0 0 0 8 , 0 0 0 2 B D M + L e g s 4 0 0 3 0 , 0 0 0 1 5 , 0 0 0 2 E B D M + L e g s

4 0 0 8 , 0 0 0 4 , 0 0 0 2 L e g s : 2 , 0 0 0 D V E a c h

2 L e g s : 1 , 0 0 0 D V E a c h

4 0 0 1 2 5 , 0 0 0 6 2 , 5 0 0 2 S T L + L e g s 4 0 0 2 5 0 , 0 0 0 1 2 5 , 0 0 0 2 E S T L + L e g s4 0 0 6 0 , 0 0 0 3 0 , 0 0 0 2 P T L + L e g s

2 5 0 2 , 0 0 0 1 L e g : 5 0 0 D V E a c h 3 0 0 4 , 0 0 0 2 , 0 0 0

1 5 0 5 0 0

1 5 0 2 0 0 1 , 0 0 0

P e r s o n a l V o l u m e D o w n l i n

V o l u m e M a x V o l u m e R u l e L e g R e q u i r e m e n t s

U n iL e v e l B o n u s e s

L e a d e r s h i p R e w a r d s G e n e r a t i o n 1 G e n e r a t i o n 2

G e n e r a t i o n 3

G e n e r a t i o n 4

G e n e r a t i o n 5

* I n o r d e r t o m e e t q u a l i f i c a t i o n f o r T G + , y o u r p e r s o n a l

v o l u m e s h o u l d c o n s i s t o f 5 0 % c u s t o m e r o r d e r s . F o r E x a m p l e : T G = 7 5 J T G =

R e t a i l C o m m i s s i o n s

P e r s o n a l S a l e s 2 , 0 0 0 + P V C o m m i s s i o n B o n u s 2 5 % 1 5 % + 5 % ( 3 0 % ) + 8 % ( 3 3 % )

R e t a i l C u s t o m e r C o m m i s s i o n s

P r e f e r r e d C u s t o m e r C o m m i s s i o n s

P e r s o n a l S a l e s 5 0 0 + P V C o m m i s s i o n B o n u s

C o m m i s s i o n a b l e

V o l u m e

Volume Structure

1 4 . 1 01 8 . 0 0

2 7 . 0 03 4 . 8 0

D i s t r i b u t o r W h o l e s a l e P r i c e

C u s t o m e r P r i c e

r r e d

P r e f e

R e t a i l P r i c e & P V

1 7 . 6 32 3 . 5 0

3 3 . 7 54 3 . 5 0

2 1 . 52 7 . 0 0

4 0 . 5 05 2 . 2 0

2 3 . 5 03 0 . 0 0

4 5 . 0 05 8 . 0 0

P r o d u c t

D e t e r g e n t

D e t e r g e n t B u n d l e

F a b r i c S p r a y 1 7 . 5 02 0 . 5 0 1 5 . 7 51 8 . 4 5 1 3 . 1 31 5 . 3 8 1 2 . 2 51 4 . 3 5

F a b r i c S p r a y B u n d l e 3 3 . 0 03 9 . 0 0 2 9 .

o n

l e a n e r

l o o r

K i t c h e n L i n e 7 4 . 0 0 6 6 . 6 0 5 5 . 5 0 4 4 . 4 0

C r u i s e r s 1 3 . 5 01 5 . 0 0 1 2 . 1 51 3 . 5 0 1 0 . 1 31 1 . 2 5 6 . 7 59 . 0 0

T o i l e t S p r i t z 1 2 . 0 0 1 0 . 8 0 9 . 0 0 8 . 4 0

R o o m S p r a y 2 0 . 0 02 2 . 0 0 1 8 . 0 01 9 . 8 0 1 5 . 0 01 6 . 5 0 1 4 . 0 01 5 . 4 0

T r a v e l F a b r i c S p r a y 2 5 . 0 03 0 . 0 0 1 9 . 8 02 7 . 0 0 1 6 . 5 02 3 . 5 0 1 5 . 0 01 8 . 0 0 T r a v e l L o t i o n 2 5 . 0 03 0 . 0 0 2 2 . 5 02 7 . 0 0 1 8 . 7 52 3 . 5 0 1 5 . 0 01 8 . 0 0

T r a v e l S o a p 2 5 . 0 03 0 . 0 0 2 2 . 5 02 7 . 0 0 1 8 . 7 52 3 . 5 0 1 5 . 0 01 8 . 0 0

i

B i g S u r R e f i l l 3 2 . 0 03 4 . 0 0 2 8 . 8 03 0 . 6 0 2 4 . 0 02 5 . 5 0 1 9 . 2 02 0 . 4 0

B i g S u r S

Perks for Distributors

Distributor Perks

I n v i t a t i o n t o S p e c i a l C o n v e n t i o n S e s s i o n x x x x x x x M o n t h l y R e c o g n i t i o n x x x x x x x x x x

O n S t a g e R e c o g n i t i o n a t C o n v e n t i o n x x x x x x x

I n v i t a t i o n t o n e x t m o n t h ’ s M o u n t a i n C l i m b e r

Z o o m x x x x x x x

A s p e c i a l g i f t f r o m H o m e O f f i c e w i l l b e s e n t t h e

f i r s t t i m e r a n k i s a c h i e v e d x x x x x

T o p a n g a S c e n t s E x e c u t i v e w i l l b e p r e s e n t a t t h e

d i s t r i b u t o r ’ s p r o m o t i o n c e l e b r a t i o n x

$ 2 0 G i f t C e r t i f i c a t e t o t h e G e a r S t o r e t h e f i r s t t i m e

r a n k i s a c h i e v e d x R i n g L i g h t w i l l b e s e n t t h e f i r s t t i m e r a n k i s

a c h i e v e d x

$ 7 0 G i f t C e r t i f i c a t e t o t h e G e a r S t o r e t h e f i r s t t i m e

r a n k i s a c h i e v e d x

P r e s e n t a t i o n t e c h n o l o g y w i l l b e s e n t t h e f i r s t t i m e

r a n k i s a c h i e v e d x

D i s t r i b u t o r ’ s P h o t o w i l l b e d i s p l a y e d a t

C o n v e n t i o n x x x

Y e a r l y H o l i d a y G i f t f r o m C E O s x x x

F r e e C o n v e n t i o n R e g i s t r a t i o n x

D i s t i n c t i v e a c c e s s o r y w o r n a t C o n v e n t i o n x x x x x x x

I n v i t a t i o n t o B a s e C a m p R e t r e a t w i l l b e s e n t f i r s t

t i m e r a n k i s a c h i e v e d x

I n v i t a t i o n t o L e a d e r s h i p S u m m i t w i l l b e s e n t t h e

f i r s t t i m e r a n k i s a c h i e v e d x x x x x

Fast Start Advancement Bonus

Topanga Scents Distributors will be considered within their Fast Start Period for the first three full months after enrollment (Join Month + 3 full monthly periods).

$50 Product Credit

If your Paid-as Title is Team Guide or Higher

$100 Product Credit

If your Paid-as Title is Junior Team Guide or Higher

$150 Cash

If your Paid-as Title is Senior Team Guide or Higher

*If your sponsor is STG+ they earn $150 too!

When a Topanga Scents Distributor is paid-as a specific title (see table above) they will be qualified to receive a one-time bonus. Each award tier may be achieved one time throughout the fast start period and only one award tier will be awarded in a single period. Topanga Scents Distributors will earn the highest award tier for which they qualify but have not yet earned in a previous period.

For example: Andi enrolled Brian in January. In January and February Brian and Andi were paid-as STG. In January Brian will earn the award tier related to the STG paid-as title as will Andi as his enroller. In February Brian will earn the JTG award tier because Brian has already received the STG award tier. In February Andi will not earn an award as only the STG award can be paid to the enroller

Goals to Help You Achieve the Fast Start Advancement Bonus

1 Get 10+ Customer Orders on your link that have a minimum DV of 25+

2 Try to convert 3+ of Customer Orders with a DV of 25+ to Preferred Customer Orders

3

Enroll 1+ New Distributor and coach them to achieve each of the FAST START GOALS too!

If you and the distributors you sponsor hit each of these goals throughout the Fast Start period, you will achieve the Paid-As Rank requirements and earn each of the Fast Start Bonuses.

Suggestions for orders that have a DV of 25+ are: Detergent Bundle and Save or One Detergent + One Fabric Spray

Kit bonuses will be paid out with downline commissions once a month.

Level 1: $65.00 valued over $145.00

BONUS: This kit does not qualify.

Starter Kits

Level 2: $150.00 valued over $215.00

BONUS:

$40-Recruiting Distributor

$10-Recruiting Distributor's Sponsor (STG or Above Only)

Level 3: $200.00

valued over $290.00

BONUS:

$50-Recruiting Distributor

$25-Recruiting Distributor's Sponsor (STG or Above Only)

Deluxe: $275.00

valued over $410.00

BONUS:

$75-Recruiting Distributor

$25-Recruiting Distributor's Sponsor (STG or Above Only)

*Products and scents may vary due to availability

Your Guide to Success

Welcome to your Guide to Success at Topanga Scents The Topanga Guide to Success is a simple, duplicatable system for you to use to grow your Topanga Scents business

We kept it very simple so you can learn, grow, and engage your team.

The Guide to Success is to be completed over and over again. Consistency and duplication are key! It is essential to teach your team to use this same system.

Step 1

GROW YOUR COMMUNITY

Let's use FRANKS to make a list of people you would like to share the products and business opportunity with.

Friends

(high school, college, church, social media)

(immediate, extended, in-laws)

Relatives (work, gym, salon, stores)

Acquaintances (old and new, mail carriers, babysitters)

Kids

Service Organizations

(volunteer work)

Helpful Tips:

Never prejudge anyone. Don't overthink it. Remember, this is an ongoing process. See our Trailblazer Memory Jogger* for help. Every new interaction counts.

Neighbors (people you know through your kids & their activities)

*This can be found on the Topanga Scents App under Share tab. Select “Resources” from there, then “How to Sponsor.”

Step 2

INVITE AND INTERACT

Let's have FUN and LAUNCH your business!

Step 2 is to invite people to take a look at Topanga Scents. The more people you invite, the more people will join you in the fun.

I'm Launching my business and YOU

WHO: WHAT: WHEN: WHERE:

are invited!

Invite everyone to this event!

Host a sip and sample or a Topanga Talk. As soon as possible!

Anywhere! Your home, your friends house, a coffee shop, or online!

WHY: To let everyone know you ’ re open for business! Need Help?

Action Step

We recommend scheduling both ONLINE and IN-PERSON events. Get two launch parties scheduled on your calendar ASAP.

Check out our scripts in the TS app!

Conversation Starters

Casual Product Introduction

Follow-Up Messages

“I just got my Topanga Scents order, and my whole house smells amazing! Have you ever tried clean and luxury laundry detergent?”

Business Opportunity Invite 5

Closing the Sell

“I just got my Topanga Scents order, and my whole house smells amazing! Have you ever tried clean and luxury laundry detergent?”

“Hey! I know you were interested in Topanga Scents just checking in to see if you had any questions!”

“I’m placing an order today—want me to send you a sample?” “I created a shopping cart based on what your favorites were - Sending it to you now ”

Overcoming Objections

“I don’t have time.”

“I’m not a salesperson.”

“I totally get it! The great thing about Topanga Scents is that you can fit it into your life however it works best for you. Even just sharing your favorite products on social media can make an impact!”

“I don’t know many people.”

“That’s what makes this so great! It’s not about selling it’s about sharing what you love. People are already looking for high-quality and clean home and body products, and you get to be the one to introduce them!”

“You know more people than you think! Plus, we teach you how to expand your network online and in person. ”

Step 3

BUILD RELATIONSHIPS

Transfer a feeling.

One-on-One

One-on-one interactions are perfect for building relationships and sharing Topanga Scents while addressing potential customers' questions.

Invite prospects to join a social media group for Topanga Scents, tag them in posts, and message them to gather their feedback.

nd a Video

roup Presentation Group presentations are an exciting and effective way to share TS with multiple people at once, no matter the location. Share a video from our app to capture their attention and answer their questions, then follow up to learn what they liked most.

WayChatwithSponsor

Connect with your sponsor to learn how to effectively discuss Topanga Scents and answer questions by getting them on a call with your friend. Host a webinar, Zoom, or live session to share the Topanga Scents story with friends near and far.

omorLive

GET

THEM ENGAGED Step 4

The Fortune is in the FOLLOW UP!

Building a genuine connection while sharing Topanga Scents with a prospect is just the beginning—the magic happens in the follow-up! Most people won’t automatically ask for more details or even voice their questions, so it’s up to you to guide them toward success.

Here’s how to keep the conversation flowing:

1.“What did you like best about what you saw?”

2.“Can you see yourself doing this with me?”

3.“What questions can I answer to help you get started?”

Action Step

Invite them to your sponsor's New Distributor Training to get them off to a great start!

Welcome your new distributor on social media.

TRAIN

AND

COACH

Step 5 Congratulations!

Now that you have a new distributor, it’s time to set them up for success!

Follow these steps to get them started:

1. Go Through the Distributor Manual – Walk them through the Topanga Scents Distributor Manual so they know what to expect.

2. Help Them Make a Names List – Brainstorm together and start building their contact list.

3. Set Goals & Plan Their Launch – Help them set clear goals and map out their business launch strategy.

4. Book Two Launch Parties – Get their first two launch events on the calendar to kickstart their momentum.

5. Plug Them Into Training – Invite them to your sponsor ’ s New Distributor Training so they can start strong!

Action Step

The sooner you take action, the sooner you see results. Stay consistent, engaged and keep growing!

Build Your Topanga Scents Binder

Section I

Goals

Keep your goals pages and blank templates for upcoming months in this section.

By giving them their own dedicated section, you can ensure your goals won't be overlooked or lost among other documents.

Section II

Month by Month

In this section, we suggest storing the documents you need to work your business each month. At the beginning of each month, you will start a new tab for the current month with a fresh set of these documents. Some suggestions are: IPA pages, Monthly Flyers, Contact/Follow Up lists, and sales trackers... all found on the app!

Section III

Resources

In this section, we suggest storing documents, charts, and other materials that you might need to reference from time to time. It's also an ideal place to keep extra copies of documents that will be relocated to new sections each month. Some suggestions are: Stay in the Loop flyer as well as the Why You Should Join TS + How to Join TS flyers.

Section IV Training

In this section we recommend keeping all notes from personal growth activities, company/team meetings, and events you host or attend (in person or online).

If you are needing inspiration, we recommend reading through the notes you ’ ve filed away to jog your memory and boost your motivation!

5

Setting the Standard

10

Customer Orders

Set a personal goal to reach the Topanga Scents Standard by obtaining 10 customer orders through your link each month. As you add team members, encourage them to aim for this target too. This will build a solid foundation for your business and your team's success.

3 NEW Preferred Customers

Set a goal to enroll 3 preferred customers monthly. Motivate your team to pursue this goal too. Preferred customers receive automatic shipments at a discount, which will result in more consistent sales and reliable paychecks for you and your team.

1 NEW Distributor

To effectively grow your Topanga Scents business, it's crucial to focus on expanding your team. Aim to sponsor at least one new distributor each month. This goal not only boosts your business but also helps to create a community of like-minded individuals striving for success together.

By instilling these standards in everyone you sponsor, you pave the way for your business's long-term success while empowering others. This collaborative approach is essential for building a thriving and dynamic team within the Topanga Scents community.

Monthly Team Standards Tracker

Stay in the Loop

Income Disclosure Statement

January 1, 2024 - December 31, 2024

Rank

Base Distributor

Qualified Distributor

Team Guide

Junior Team Guide

Senior Team Guide

Business Development Manager

Executive Business Development Manager

Principal Team Leader

Senior Team Leader

Please review this Income Disclosure Statement carefully before deciding to join Topanga Scents. You have the opportunity as a Distributor with Topanga Scents to earn income on the sale of Topanga Scents products to customers. The amount which you have the potential to earn depends on multiple factors, including, but not limited to, your business skills, dedication, hard work, sacrifice, and market conditions.

The figures here pertain to income data for all Topanga Scents Distributors who received commissions in 2024. A Distributor’s Rank may change at any point throughout the year, so these figures are not based on any individual Distributor’s full year income. The average annual earning for each rank is calculated by summing the averages of each different type of commission that can be earned. These individual averages are calculated by dividing the total commissions earned for each commission type by the number of respective individual payments. Excludes select additional incentives.

The earnings listed above are not necessarily representative of the potential income a Distributor can or will earn through the Compensation Plan, as Topanga Scents does not guarantee any income. Past success and performance does not equate to future success and performance, and should not be considered as a promise or guarantee of actual earnings.

Policies and Procedures

10 01 RETAIL CUSTOMER GUARANTEE

Distributor offers a thirty (30) day, 100% money-back, and satisfaction guarantee to all retail customers If a retail customer is dissatisfied with any product for any reason, then the retail customer may return that product in its original package and shipping container to the Distributor who sold the product within thirty (30) days of purchase for either replacement or a full refund of the purchase price All other warranties and guarantees are disclaimed

10.02 WARRANTIES

Except as expressly stated herein, Company makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Company with the exception of our 30 day warranty for Big Sur

10.03 RETURN POLICIES

To return products, you must obtain a return merchandise authorization (RMA) and return the products within 7 days after you receive the RMA. Company will refund the original purchase price of products and related sales taxes. SHIPPING & HANDLING FEES ARE NOT REFUNDABLE YOU ARE RESPONSIBLE FOR PRODUCTS UNTIL Company RECEIVES THEM. YOU WILL BE CHARGED A RESTOCKING FEE OF 10% TO RETURN PRODUCTS Returned products must be in the same condition as you received them THIS RETURN POLICY IS NOT A WARRANTY. NOTE: Company will not accept returns for any products you purchase from a Reseller To properly process a refund or exchange, Distributors must follow the steps and conditions set forth below: All returns to Company must be accompanied by the following:

a A signed statement from the retail customer identifying the reason for the return;

b. A copy of the original retail sales receipt; and

c. The name, address and telephone number of the retail customer

d. Company will prepay the cost of shipping the replacement product(s). Distributor requests for a refund may, at company's option, be treated as a termination of the Distributorship.

10 04 BUYER'S RIGHT TO CANCEL

Federal law grants a buyer the right to cancel certain sales without penalty prior to midnight of the third business day after the transaction. This rule covers retail consumer sales of $25.00 or more that occur away from the seller's main office. Distributors must orally inform the buyer of the three-day right to cancel at the time the buyer purchases the goods and deliver two three-day cancellation notices to every customer

*The Policies and Procedures document can be found on the Topanga Scents App.

Compliance Guidelines

HonestMarketing–WhenpromotingTopangaScentsproducts,useapproved languageandavoidmakingunverifiedclaims.Ourscentsareluxuriousandhighquality,butwecannotclaimtheycure,prevent,ortreatanymedicalconditions

IncomeDisclaimer–WhileTopangaScentsprovidesanopportunitytoearnincome, wecannotclaimthatitguaranteesfinancialfreedomorspecificearnings Success dependsonindividualeffort,businessstrategies,andmarketconditions.Bemindful ofhowyoupresentincomepotential

RespectPricingPolicies–Alldistributorsmustsellproductsatourestablishedretail price Upchargingisnotallowed;however,youmayaddapplicabletaxes,shipping, andhandlingcoststhatyouhavepaid.Youmaynotincreasethepriceforpersonal profit.

EthicalSalesPractices–Weencouragepositive,relationship-basedselling.Avoid misleadinginformation,or pressuretactics

SocialMediaGuidelines–Alwaysrepresentthebrandprofessionally Donotuse misleadingcomparisonsorcompetitorbashing Youmaytelleveryonehowamazing TopangaScentsiscomparedtootherluxurylaundrydetergents!However,youmay notmakeacomparisonbynameofanyspecificluxurylaundrydetergentcompanyor producttoTopangaScentsoranyofourproducts

ProductUsageCompliance–Youmaysuggestandsharetipsforwayscustomers canusetheirproducts,butyoumaynotuseTopangaScentsproductstocreateand sellnewproducts.SellingarepackagedTopangaScentsproductisstrictly forbidden

LogoandWatermark–PleasedonotaltertheTopangaScentslogoorwatermarkin anypromotionalmaterialsorcommunications Consistentbrandpresentationis crucialtomaintainingourreputation.

SharingandSampling–Youmaymakeyourownsamplesofourproductstoshare withothers.However,sellingrepackagedproductsisnotallowed.Duetothisbeinga businessexpense,saveyourreceiptsfortaxseason!

Branding–Allproductssoldmusthaveourcurrentlabelandbottles Anyother containersorpackagingmayonlybeusedforsamples

CustomerCommunication–Pleaserelayimportantinformationaboutspecificorders toyourcustomersandprovideexcellentservice.

Important Terminology

1.CommissionableVolume(CV):EachinventoryitemhasbothaQualifyingVolume (QV)andCommissionableVolume(CV)assignedtoit.CVisthevolumeonwhich mostcommissionsarepaid.

2.CareerTitle:ATopangaScentsDistributor’sCareerTitleistheirrecognitiontitleor thehighesttitletheyhaveachieved ADistributor’sCareerTitledoesnotchange unlesstheyarepromotedordemoted(seeRequalificationPolicy),unlikeaPaid-as Title,whichmayvaryfrommonthtomonth.

3 CustomerOnlyVolume(CUST QV):ThetotalQualifyingVolume(QV)froma TopangaScentsDistributor’scustomerpurchaseswithinthemonthlyperiod.

4.DownlineVolume(DV):ThetotalQualifyingVolume(QV)fromaTopangaScents Distributorandtheirentiredownlineorganization ItincludestheTopangaScents DistributorandtheircustomersandALLdownlineTopangaScentsDistributorsand customers,regardlessoftheirtitles ThismetricwillutilizetheEnrollmentGenealogy ADVMaximumVolumeRule(MVR)isineffect;pleaserefertothedefinition“DV MaximumVolumeRule(MVR)”below

5 DVMaximumVolumeRule(MVR):Forpurposesoftitlequalificationsonly,a maximumDVamounthasbeenestablishedwherenomorethanaspecifiedamount willbecountedtowardstheDVrequirementfromeither:TheTopangaScents Distributor’stotalPV(thetotalQVfrompersonalpurchasesandthoseoftheir customers)ORThetotalQVfromanysingleleg(allTopangaScentsDistributorsand customerswithinthatleg).

6.DVLeg(s):DVLegsareatypeofcareerpathrequirement.Eachtitlewillrequirea numberofDVlegsaswellasaDVrequirementforeachleg TheDVrequirement representstheminimumamountoftotalQualifyingVolume(QV)thatmustexist withineachleg

7 Paid-asTitle:EachTopangaScentsDistributorispaidatthetitleforwhichthey qualifyduringtheperiod.Therequirementstobepaid-asatitlearethesameasthe requirementstobepromotedtothattitle If,inanyperiod,theyfailtoachievetheir CareerTitlerequirements,theyarepaidatthelowertitleforwhichtheydoqualifyfor duringtheperiod TheyretaintheirCareerTitlebutarepaidasthetitletheyactually qualifyfor.

8.PersonalVolume(PV):ThetotalQualifyingVolume(QV)frompurchasesplacedby theTopangaScentsDistributorandfromtheTopangaScentsDistributor’scustomer purchaseswithinthemonthlyperiod.

Business Tools

Back Office

Log in with your email or dealer ID and password to view reports, check rankings, customer orders, etc. www.mytopangascents.com/index.aspx

Topanga Scents Gear

Stock up on your favorite Topanga Scents merch, marketing materials, vendor supplies, and more. www.topangascentsgear.com

YouTube

Business overview presentations to share with friends, gain product knowledge, and more.

Distributor Facebook Page

All distributors need to join our Topanga Scents Distributor Facebook Page to stay up to date on all important news.