BUSINESS
Style, Service, Sustainability Jet Aviation takes flight with great customer service
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By Kristine Cannon or more than 50 years, Jet Aviation has set itself apart within the business aviation industry in three ways: style, service and sustainability. And as of this past January, Scottsdale-based private jet patrons can experience all three at Jet Aviation’s newest fixed-base operator (FBO) at Scottsdale Airport. “Scottsdale is one of the top 15 busiest business aviation hubs in the U.S., and our expanded facility will enable us to better serve the needs of our customers and the business aviation community,” says David Best, SVP regional operations and general manager, USA. J e t Av i a t i o n o p e n e d i t s n e w 8,500-square-foot FBO and 30,000-squarefoot hangar facility in Scottsdale on January 14. It’s a project that’s been in the works for about two years — and one that brings Jet Aviation’s global FBO network to 31 locations. “Scottsdale is a highly attractive location to business jet owners and operators,” says Dave Paddock, Jet Aviation president. “Having a presence in Scottsdale will enable our customers to have greater connectivity across the Jet network.” Jet Aviation has been operating at
Bryan Buenaflor (customer service representative), Andy Perez (line service supervisor), Timothy Vallowe (FBO director), Leslie Miller (customer service representative), David Best (senior vice president and general manager-United States), Kristin Crawford (customer service manager), David Paddock (Jet Aviation president), Michelle De La Fuente (regional director FBO sales) and Luke Dicksion (line service technician).
Scottsdale Airport since acquiring a share in the Scottsdale Jet Center in May 2019. Jet Aviation then acquired full ownership of the Jet Center that leased office space, tenant hangarage, tie-down spaces and shades. Now, the new FBO features a generous lobby, passenger and grew lounges, pilot snooze rooms, a conference, meeting room, and water and flight planning facilities. The hangar can accommodate aircraft up to the size of the Gulfstream 650 and the Global 6000. But what truly sets Jet Aviation’s Scottsdale FBO apart is its stunning facilities
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were built using cost- and energy-efficient construction practices. In fact, the company plans to install solar panels at the site later this year. “We’re looking at the potential for increasing our solar footprint there and making it much more sustainable,” Best says. Outside of Scottsdale, Jet Aviation has made 23 of its locations’ operations carbon neutral; and three of its facilities, including Scottsdale, have committed to earning carbon neutrality for 2021 and beyond. Paired with its recent rebranding emphasizing the company’s pedigree and heritage, it’s these qualities that have