8819000 CHB Ed 3.0 The Forge

Office Space

by Landsec

Customer Handbook

The Forge London

Landsec.com

Office Space

by Landsec

The Forge London

We believe great places are for people to experience and made with the experience of great people

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the world-famous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live and

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work in, and visit, the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

Inside this Customer Handbook This handbook contains information specific to this building only.

— Building and facilities info

— AspireAssist 24/7 HelpDesk

— Action on discovering a fire

— Emergency procedure

— Health & Safety

— Artwork

— Alterations

— Sustainability & environmental

— Landsec | Aspire

— Workspace resources

Additional information For non-site-specific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

My Property

Landsec Portals

Landsec | Aspire

— Business Continuity

— RiskWise Permit to Work User Guide

— Front of House

— Construction Design Management (CDM)

— Everbridge User Guide

— Mechanical, Electrical & Building Fabric

— Demarcation of the Demise — Emergency Procedure Overview & Evacuation Procedures

— Bluepoint User Guide

Knowledge Base — Customer Privacy Policy

— Fire Risk Assessment Overview

— Environment and Energy Policy

— General Fire Instructions (Fire Wardens)

— Fire Policy

— Health & Safety

— Group Security Policy

— Lift Entrapment Process

— Landsec as Processor

— Occupier Demise Inspection (ODI)

— Pandemic Plan

— Permit to Work System

— Pet to Work Policy

— Using the Concierge Services

— Smoking Policy

— Service Charge Guidance

— Sustainability Policy

— Security — Cleaning — Waste Management — AspireAssist 24/7 HelpDesk

— Group Health & Safety Policy

assist.landseclink.com

Your workspace management team Our dedicated team are responsible for the day-to-day management, health, safety and security of Landsec buildings.

Meet your team

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Customer Handbook Essential information about your building.

An introduction

The Forge in Sumner Street consists of two buildings, Bronze and Phosphor, that are linked via a landscaped central courtyard. Both buildings are 9 storeys above ground level, defined as ground plus mezzanine plus 8 storeys of office accommodation. The larger Bronze building to the south of the site also has 2 levels of basement providing

Knowledge Base This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal. assist.landseclink.com

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shared end-of-trip facilities, building plant and operator spaces.

Practical Completion for The Forge is currently targeted for Q4 2022 (subject to the usual extensions).

This Customer Handbook will be refined and further developed as the buildings near completion.

Management team Our aim is to deliver quality management and customer service in a fair and economical manner through attention to detail and a close customer relationship. Our principal objectives are to operate an open and accessible approach to the provision of managed services, to use resources effectively and to innovate and improve through consultation and involvement.

Our core value is to provide services in an economic and efficient manner that is of measurable benefit to our customers. We will publish a detailed service charge forecast at least one month prior to the commencement of the financial year. We will also endeavour to re-tender all principal service contracts every three years to ensure value and quality.

All customers are responsible for appointing a representative to liaise with the Workspace Manager to discuss problems and to ensure the smooth running of the building.

We will acknowledge or respond to correspondence and applications from our customers to assign, sub-let or alter their premises within three working days.

Throughout the year we will formally invite representatives from your company to discuss day-to-day service and quality issues affecting the building. In this way we shall seek your opinions and ideas as to the future management strategy. You are welcome to contact us at any time should you be seeking clarification as to the provision of common area services or interpretation of your responsibilities under the terms of your lease.

The workspace management team for The Forge will comprise: — Senior Workspace Manager — Workspace Manager — Technical Workspace Manager — Assistant Workspace Manager — Portfolio Manager The team will be in place prior to practical completion of the buildings.

This publication has been produced to answer most of the queries that customers may have about the building.

Inevitably, there will be some questions that are not covered in the following pages. If this occurs, in the first instance, please contact the building management team who will be happy to assist you. You can also find more general information in the Knowledge Base on the AspireAssist portal.

Landsec reserves the right to amend the rules and regulations at any time.

It should be noted that the terms of the lease will always prevail. The Customer Handbook needs to be read in conjunction with the occupier’s obligations in the lease and revisions of this handbook may be issued from time to time.

Meet your team

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Customer Handbook Essential information about your building.

Building and facilities info

Security Control Room

Front of House

The Security Control Room (SCR) for both buildings is located within the Bronze building. The security team will be on site 24 hours a day, 365 days a year. All Security Officers are fully licensed in accordance with SIA regulations. All Security Officers are easily identifiable by branded corporate wear.

The front-of-house experience will be managed from the Bronze building and operational 24 hours per day, 365 days per year. A highly experienced front-of-house team will manage the area with the support of the site security team. Advanced technology including lift destination control, visitor management software, access control and speed lanes will ensure a professional, secure and controlled operation.

Contact details will follow.

CCTV Cameras are located throughout the common areas of the buildings, within the lifts and throughout the public realm; the system is operated from the SCR. The CCTV systems record 24 hours per day and are managed in accordance with the Data Protection Act 2018.

We ask that all visitors are pre-booked via our web-based visitor management system. This allows us to provide a seamless and professional service for all by keeping track of who is coming in and out of the buildings.

All visitors for the Phosphor building will be requested to arrive at the reception within the Bronze building for assistance and the issue of a visitor pass; however, the turnstiles within each of the buildings are QR code-enabled for seamless entry.

The front-of-house team also offers a tailored concierge service to all occupiers and visitors. This includes traditional lifestyle services such as dry cleaning and ordering flowers, as well as aspiring to provide a bespoke solution to meet all exceptional requests.

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Mobility Access

Loading Bay Deliveries

The buildings are fully accessible for persons with limited mobility. The disabled entrances to the buildings are located on each side of the reception doors and are fitted with an automated opening mechanism.

Delivery and servicing are to be undertaken between 08:00 and 20:00 Monday to Saturday and from 10:00 to 16:00 on Sunday to avoid disturbance for residents on Sumner Street.

Bicycle Parking Access to the cycle park is from Sumner Street, via a ramp to the basement. The secure cycle park is located at basement level 1. The cycle park provision serves both buildings.

Shower, changing and locker facilities are located at basement level 2. The cycle spaces and lockers are allocated on a prorated basis to occupiers. A lift and stairs return occupiers to the main reception space on the non-secure side of the turnstiles.

Delivery and Despatch of Goods Access to the service yard for servicing and delivery is via Sumner Street.

The exit and entry will be controlled by drop-arm barriers, supported by the security team on site 24 hours a day, 365 days a year. The service yard also contains a number of car parking spaces that have been retained for the current occupier of City Gate House.

There is no car parking or motorcycle parking associated with The Forge.

The off-loading spaces can accommodate vehicles as follows: — X1 small cars/vans up to approximately 5.3m — X1 medium/large vehicles up to 8m The service yard provides a shared facility for both buildings as well as the neighbouring City Gate House and 24 Southwark Bridge Road.

The security team will endeavour to facilitate your deliveries at all times.

To ensure a delivery is not turned away, an online booking system will be in operation. Customers will be able to advise of a delivery with at least 24 hours’ notice required. Occupiers should provide a list of regular daily or weekly deliveries to the security team so they can be incorporated into the daily schedule. Occupiers are to arrange for their deliveries to be taken to their demised area immediately upon arrival.

Only the goods lift can be used to transport deliveries to an occupier’s demise. Specific arrangements during the fit-out process and for abnormal loads will prevail. A fully costed fit-out support document will be issued; this is to ensure that all fit-out activity is supported and coordinated by our logistics partner and the costs are recharged to those customers fitting out at the time on a fair and proportional basis.

Deliveries, other than courier packages, will not be signed for by members of the building security team. The service yard is not to be used for storage of goods, only for unloading and loading.

Deliveries arriving out of hours will only be accepted if there is a staff member on site to sign for and take delivery of the item, unless specific arrangements have been made with the security team.

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Customer Handbook Essential information about your building.

Building and facilities info

Cycle Courier Deliveries / Post

Shower Facilities

All cycle couriers will deliver to the post room located at the ground floor of the Bronze building. The delivery/ package will be received and signed for by the security team. The post room will notify the occupier once the package is ready for collection.

There are shower facilities located within the basement of the Bronze building, which are available to occupiers from both buildings. Lockers will be allocated on a prorated basis and occupiers are responsible for the issue of lockers to their employees.

Housekeeping - Cleaning

A full towel changeover service is provided and monitored throughout the day.

A cleaning service partner provides cleaning to all common areas within the buildings in addition to the basement areas and the public realm.

Our cleaning team is tasked with providing the highest standards of cleanliness, service and customer care at all times and works to a shift pattern suitable to meet the operational demands of the building and our occupiers.

An external window-cleaning service is provided as part of the building services.

Waste Management Waste should be segregated at source and taken to the waste store which is located on the ground floor of the Phosphor building. All waste should be brought to the waste store by an occupier’s nominated cleaning service provider. The cleaning team will manage the compaction and removal of the bins when the waste collection vehicle arrives.

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The locker rooms are to be kept clear of all clothes and other belongings.

Airing cupboards are provided for drying purposes.

Pest Control A regular pest control regime will be in place for the common areas of the building, wider estate and public realm. Occupiers are strongly advised to arrange for pest control inspection of their own demise.

No Smoking Policy All parts of The Forge have been designated as ‘No Smoking’ areas.

Occupiers should not permit their staff to smoke immediately outside the entrance to the buildings. The reception staff have instructions to ask anyone smoking immediately outside to move away. These restrictions will apply to the courtyard as well.

The Forge The buildings are owned and managed

by Land Securities Properties Limited.

Our postal address: Bronze Building 105, Sumner Street London SE1 9H2

Phosphor Building 135, Park Street London SE1 9EA

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Customer Handbook Essential information about your building.

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Emergency procedure

Bronze Building

Phosphor Building

The Bronze building will operate a simultaneous evacuation strategy in the event of a fire. However, to minimise the risk of a false alarm, an investigation period will be implemented in the building.

The Phosphor building has a single escape staircase and will operate a simultaneous evacuation strategy in the event of a fire. It will go into full evacuation upon first activation of a smoke detector anywhere in the building.

In the event of a first smoke detection, an investigation period of 5 minutes will be triggered. The full evacuation of the building will be triggered for a confirmed fire only. A confirmed fire is one of the following: — Activation of a second smoke detector — First activation of a heat detector or sprinkler head — Activation of a manual call point — Staff not acknowledging the first smoke detection — The fire being confirmed by the Seek and Search Security Officer during the 5-minute investigation period.

Landsec will implement an operational fire safety management plan (which is specific to this building) to ensure that the necessary fire safety management policies, procedures and measures are in place. These measures will require a high level of training for all building operators as well as customers’ fire wardens and all staff to enable rapid and effective evacuation.

General The evacuation process is co-ordinated by the security team. Occupiers are responsible for the evacuation of staff and visitors within their demise; this includes mobility-impaired persons.

Fire Marshals are to report to the security Incident Control Officer (ICO) at the designated muster point to confirm that their floor is clear.

In the case of an emergency the lifts will be grounded, except for fire lifts, which will be under the control of the Fire Service.

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Customer Handbook Essential information about your building.

Action on discovering a fire

If you discover a fire:

On hearing the fire alarm:

— Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass

— Leave the building immediately, using the nearest safe exit.

— Follow local procedures for calling the Fire Service.

For this building it is: — Alert security immediately (security are responsible for notifying the Fire Service) — Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires) — DO NOT TAKE PERSONAL RISKS

—U SE THE NEAREST AVAILABLE FIRE EXIT — DO NOT USE THE LIFTS — DO NOT STOP TO COLLECT PERSONAL BELONGINGS — DO NOT RETURN TO YOUR PLACE OF WORK — Go to your company’s designated assembly/meeting point and report to your Fire or Floor Marshal (if applicable) — Stay at the assembly/meeting point until the Security Incident Control Officer announces that it is safe to return — DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO Note: If there is time and it is safe to do so:

Fire Alarm Testing Weekly audibility tests will be carried out during operational hours; the day and time will be agreed prior to practical completion of the buildings.

It is the customer’s responsibility to ensure that the statutory testing of occupier-installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm, please liaise with the workspace management team to ensure correct procedures are in place for isolating the system.

— Switch off all electrical equipment.

Facilities for Persons with Limited Mobility

The Forge allows customers to either disperse or muster. So that you are safe from any potential danger and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. The rationale will be for one Fire Marshal to report that a floor is clear to the ICO and wait at the dispersal point (at least 400m safe distance from the building) until the all-clear is given. It will then be the responsibility of the company (via whatever multi-address system they

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the workspace management and security team of the number of employees with limited access and PEEPS (Personal Emergency Evacuation Plans) are to be supplied to the security control room for use in emergencies. We ask you to keep the operations team informed of any access problems that they encounter so the appropriate remedial measures can be considered.

— Close all doors on your way out

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use) to inform their staff that they can return to the building. In some instances, a customer may choose for their staff not to disperse, in which case a designated muster point is used. At least one fire Marshal should wait with the ICO to pass on the all-clear message.

Inspired by its industrial past and built for the future, The Forge is our first net zero carbon development

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Customer Handbook Essential information about your building.

Health & Safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.

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We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Alterations Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and RAMS shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the landlord.

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

Customers must not commence works without prior written consent.

Engineering

Front of House

The above procedures do not apply to initial fit-out works and other Cat A works relating to reinstatements.

The procedures relating to these works are covered in a separate ‘Fitout Guide’. For further information please contact the Workspace Manager or see the Knowledge Base section of the AspireAssist portal.

Security

Landscaping

Cleaning

Waste Management

AspireAsOne

Find out more

AspireAssist

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How can we help you today? assist.landseclink.com

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Customer Handbook Essential information about your building.

Our sustainability strategy At Landsec we do more than build, manage and operate buildings.

We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communities now, and for future generations.

The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time.

That is why at Landsec we build well, live well and act well.

Please reach out to your Workspace Manager for more information on our sustainability strategy and how you can play a part.

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Sustainability & environmental.

The following sustainable features have been incorporated into the design of The Forge:

BREEAM The Forge has targeted BREEAM New Construction 2018 Excellent. This has been achieved through focusing on energy performance, low-carbon design, sustainable materials selection and efficient use of natural resources.

Wellbeing The Forge embeds features of the WELL Building Standard V2 and will achieve a WELL Gold Core rating. These features include healthy materials selection, physical activity support through high-quality facilities and natural elements throughout the building to support health and wellbeing.

Carbon We have worked to actively reduce the embodied carbon emissions used in the construction of The Forge.

There is transparency with the total footprint and selected local, lowcarbon materials and ultimately the emissions will be offset so that our customers benefit from a low-carbon building. The Forge used a unique construction method, Performance – Design for Manufacture and Assembly (P-DFMA), which optimises off-site manufacturing, thereby reducing embodied carbon emissions by 24% compared to a regular build.

Energy The Forge was London’s first net zero carbon building as per the UKGBC framework definition. This means the embodied carbon of the building has been considerably reduced compared to a regular build, and the operational energy demand has been minimised.

Design for Performance (DfP) methodology has been used within the landlord areas to target a National Australian Built Environment Rating System (NABERS) rating of 5 Stars.

A NABERS rating is a market-leading rating system that allows us to accurately measure and communicate the environmental performance and efficiency of the building. The Forge uses 100% renewable electricity including power from 107 photovoltaic panels.

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Office Space

by Landsec

Workspace resources

24/7 HelpDesk

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Should you have any questions or concerns, please feel free to contact your Workspace Manager, who will be happy to assist.

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Landsec | Aspire Knowledge Base

Publication No. 8819000 The Forge CHB Edition 3.0 (May 2022)

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