1878000 CHB Ed 3.0 n2

n2 London

We believe great places are for people to experience and made with the experience of great people

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the worldfamous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live,

work in, and visit the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

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Introduction

n2

n2 forms the next phase of the Nova Masterplan Development, which will incorporate a total of five buildings in a 2.5-hectare area occupying an island site that is framed by Victoria Street, Buckingham Palace Road and Bressenden Place. The overall development has been split into a series of phases. Phase 1 (completed in 2017) includes the commercial buildings, Nova South and Nova North, and the residential Nova Building, which sit to the western part of the development. n2 is the

next phase, encompassing a 161,000-square-foot building and enhanced public relam. Nova Place, forming the southeastern corner of the site, will be the final phase.

n2 is ground plus 17 storeys, with levels Part L2-L17 as offices. Plant is housed at levels L1, Part L2 and Basement B-1, with links to the basement levels of Nova North at B-4 and B-2. Cycle parking and change facilities are accessed from Bressenden Place via two cycle lifts and a staircase and are located at basement B-4 level.

Management team

Our aim is to deliver quality management and customer service in a fair and economical manner through attention to detail and a close customer relationship. Our principal objectives are to operate an open and accessible approach to the provision of managed services, to use resources effectively and to innovate and improve through consultation and involvement.

Our core value is to provide services in an economic and efficient manner that is of measurable benefit to our customers. We will publish a detailed service charge forecast at least one month prior to the commencement of the financial year.

All customers are responsible for appointing a representative to liaise with the Workspace Manager to discuss problems and to ensure the smooth running of the building.

Throughout the year we will formally invite representatives from your company to discuss day-to-day service and quality issues affecting the building. In this way we shall

seek your opinions and ideas as to the future management strategy. You are welcome to contact us at any time should you be seeking clarification as to the provision of common area services or interpretation of your responsibilities under the terms of your lease.

The workspace management team for n2 will be in place prior to practical completion of the building and will comprise:

Senior Workplace Manager

Workplace Manager

Workplace Engineering Manager

Assistant Workplace Manager

Workplace Assistant

Portfolio Manager

This publication has been produced to answer most of the queries that customers may have about the building. Inevitably, there will be some questions that are not covered in the following pages. If this occurs, in the first instance, please contact the building management team who will be happy to assist you. You can also find more general information in the Knowledge Base on the AspireAssist portal.

Landsec reserves the right to amend the rules and regulations at any time. It should be noted that the terms of the lease will always prevail. The Customer Handbook needs to be read in conjunction with the occupier’s obligations in the lease and revisions of this handbook may be issued from time to time.

Our Nova development in Victoria was born out of a vision to transform the area and attract world-class businesses

Building and facilities information

SECURITY

Security Control Room

The security for the building, estate, and public realm is managed by a Security Team fully licensed in accordance with SIA Regulations. A team led by a Security Estate Manager including Duty Shift Managers and Security Officers is on-site 24 hours a day, 365 days a year. This operation is managed from the Security Control Room (SCR) located within Nova South. All of our Security Officers are easily identifiable by the Landsec branded corporate wear.

Estates Security Manager:

Sean Bates

D/L: 020 7821 4490

E: Sean.Bates@novasw1.co.uk

Security Control Room:

D/L: 020 7821 4491

E: Securitycontrolroom@ novasw1.co.uk

CCTV

Cameras are located throughout the common areas of the building, within the lifts and throughout the public realm and estate; the system is operated from the SCR. The CCTV systems record 24 hours per day and are managed in accordance with the Data Protection Act 2018.

FRONT OF HOUSE

Reception

The reception is operational 24 hours per day, 365 days per year. A highly experienced front of house team manages the area with support from site security. Advanced technology including lift destination control, visitor management software, access control and speed lanes ensure a professional, secure and controlled operation. The front of house team offers a tailored concierge service to all our occupiers and visitors. This includes traditional lifestyle services such as dry cleaning; ordering flowers etc. as well as aspiring to provide a bespoke solution to meet all exceptional requests.

n2 reception contact details are:

E: reception.n2victoria@ landsecurities.com

D/L: 020 3963 0470

We ask that visitors are pre-booked via the Smartspaces app. This allows us to provide a seamless and professional service for your visitors and a safe experience for all by keeping track of who is coming in and out of the building. If you wish for any training on the smartspaces system please contact reception who will be able to assist.

Mobility Access

The building is fully accessible for persons with limited mobility. The disabled entrances to the building are located on each side of the revolving reception doors and are fitted with automated opening mechanism. Disabled parking spaces are available within the basement levels with wheelchair accessible routes between the car parking area and the ground floor reception.

Please advise the front of house team if you are expecting visitors that will require assistance with access.

BACK OF HOUSE

Access

The Nova/n2 development has one single vehicular access point accessible from Bressenden Place to the north of the site. This will provide access to Office, Retail and Residential loading bays and car parking. When providing the address for the Loading Bay for GPS use, please enter 11 Bressenden Place – London, SW1E 5BY.

The access to the Loading Bay and Car Park is controlled via a combination of drop-arm barriers, impact-rated rising vehicle blockers and a bi-fold gate.

Ramp entrance restriction: 3.8m (12.4 ft.)

Car Park

Car park access is via a ramp entrance to the basement located from Bressenden Place. Car parking spaces within the basement levels have been allocated to occupiers via individual leases or separate licences. Upon confirmation of the client’s name and vehicle details, security will ensure that the appropriate access levels are programmed onto the individual’s access card and any fobs etc. are issued. There are no designated visitor parking spaces.

Car Park height restriction: 2.1m (6.8 ft.)

Bicycle Parking and Shower Facilities

The secure cycle park is located at basement level -4. These spaces are on a first come first served basis to occupiers and controlled via access control.

Access to the cycle parking is off Bressenden Place, to the right of the main reception at ground level. Access to the cycle parking in Basement -4 is

via either a dedicated cycle staircase fitted with side wheeling rails or either one of the designated cycle lifts. Cycle parking with shower and locker facilities are located also within Basement -4. All areas are accesscontrolled (cycle park and male/female shower changing facilities).

Main reception doors, this door is located on Bressenden Place.

Cycle entrance off Bressenden Place.

Loading Bay/Delivery and Despatch of Goods

The Loading Bay, located in Basement -2 offers a facility for deliveries to all Office, Retail and Residential occupiers. The Security Team will endeavour to facilitate your deliveries at all times. In order to ensure that a delivery, contractor or visitor is not turned away, the occupiers should utilise the online booking system to book access to the Loading Bay and Car Park on https://novavictoria.autobay.app/ account/login

Please check the restrictions below before booking vehicles to access Nova South Loading Bay.

— Height restriction of 3.8m (12.4 ft.)

— Length restriction of 10m (32.8 ft.)

— Weight restriction of 18 tonnes

The loading bay can accommodate vehicles as follows:

— 3 Bays - 10m (32.8 ft.) Rigid HGV

— 4 Bays - 8m (26.2 ft.) MGV

The Ramp Office and its operatives are responsible for liaising with the Security Team at the Loading Bay to coordinate the entry and exit of delivery vehicles and vehicles getting in and out of the car park. The Ramp Team is also responsible for ensuring that all vehicles and people entering the Estate via the Back of House are properly screened according to

operational and H&S guidelines. The Ramp Office and Loading Bay are manned 24 hours a day, 365 days a year.

The Loading Bay Officer is responsible for liaising with couriers and delivery drivers loading/unloading in the loading bays and accessing the Post Room.

Under no circumstances, the Loading Bay should be used for the storage of goods. Occupiers are to arrange for their deliveries to be taken to their demised area immediately on arrival Only the goods lifts can be used to transport deliveries to an occupier’s demise. Trolleys or cages, no matter how small they might be, are not allowed through the reception areas.

The goods lifts must only be used for loads within the capacity stated in the lift car. If a goods lift must be used to move abnormal loads which could potentially cause damage to the fabric of the lift, a plan must be presented to the Workplace Manager and adequate protection must be organised. All protection works are to be carried out at the expense of the occupier and, if appropriate, a Conditions Survey will be prepared by the Workplace Manager in advance of the delivery to prevent later disputes.

Under no circumstances should lift doors be forced open.

Office Goods Lift (GL08)

Services Levels B-2-17.

Height: 2600cm

Width: 1770cm

Depth: 3050cm

Weight: 3000kg

Cycle Courier Deliveries

All cycle couriers should deliver to the courier collection point located at the ground floor level at Allington Street. This is currently manned Monday to Friday from 7am to 7pm. The delivery/ package will be received and signed for by a Security Officer prior to being taken to the Post/Scanning Room within the basement -2. The post room will notify occupiers once the package is ready for collection.

Please note electric bikes should be directed to the loading bay on Bressenden Place.

n2 Clubroom & Terrace Level 15

The n2 clubroom is located on Level 15. This is a communal space for all occupiers within the building. Please note if you wish to book the space for a private event please contact reception.n2victoria@landsecurities.com who will be able to assist you on your request.

PERMIT TO WORK PROCEDURES

In the interest of Health and Safety, permits to work will be issued by the Workplace team.

A minimum of 48 hours’ notice is required for a permit to work. The permit must include a site and task specific method statement and risk assessment.

Any work on the base build services must be carried out under the Permit to Work System, and under no circumstances is work to be carried out on electrical or other services in a “live” condition.

No welding or other equipment producing heat or flame, or petroleum fired generators, compressors, etc. is to be used by a contractor without a Landlord’s Hot Work permit from the Workplace team.

No fuel or gas cylinders are to be stored within the building.

NO SMOKING POLICY

All parts of n2 and the wider Nova Estate have been designated a “No Smoking” area. Occupiers should not permit their staff to smoke immediately outside the entrance to the building. The reception staff have instructions to ask anyone smoking immediately outside to move away. These restrictions will apply to the seating area as well.

Fire procedures

If you discover a fire:

Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass

Alert security immediately (Security are responsible for notifying the Fire Service)

Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires)

DO NOT TAKE PERSONAL RISKS

On hearing the fire alarm:

Leave the building immediately, using the nearest, safe exit.

USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

DO NOT STOP TO COLLECT PERSONAL BELONGINGS

DO NOT RETURN TO YOUR PLACE OF WORK

Please note we operate on a dispersal policy, please report to your fire marshal. Your fire marshal will confirm with you when it is safe to return to the building

DO NOT RE-ENTER

THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment n2 operates on a dispersal policy only.

So that you are safe from any potential danger, and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. It is expected of each customer’s Head Fire Marshal to report their floor(s) all clear to the Incident Control Officer (ICO) and wait at the dispersal point until the all clear is given. It will then be the responsibility of the company (via whatever multi-address system they use) to inform their staff that they can return to the building. In some instances, a customer may choose for

their staff not to disperse, in which case a designated muster point is used. At least one Fire Marshal should wait with the ICO to pass on the all clear message.

Fire Alarm Testing

Weekly audibility tests will be carried out at 10:55am on Tuesday mornings.

It is the customers’ responsibility to ensure that the statutory testing of occupier installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm please liaise with the Workplace Team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the Workplace Management and Security Team of the number of employees with limited access and PEEPS – (Personal Emergency Evacuation Plans are to be supplied to the security control room for use in emergencies). We ask you keep the operations team informed of any access problems which they encounter so the appropriate remedial measures can be considered.

Emergency procedure

n2 follows a phased evacuation regime. On the office levels the system will operate what is known as a ‘double knock’ operation, whereby activation of a single detector will send an alert to the fire alarm panel, prompting the security team to investigate. There is an investigation period of four minutes. A ‘double knock’ will be due to:

Two smoke detectors activating; or A single heat detector activating; or A single sprinkler head activating; or

A manual call point being activated; or

The investigation period timing out without the alarm being cancelled; or

The alarm being manually confirmed by the Seek & Search Security Officer during the investigation period.

from the fire floor (two floors at a time) to the top of the building and then down the building (two floors at a time) to level 2.

This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

On activation of an alarm on any one level, that level will be put into alarm with the rest of the building put into alert i.e. a signal will sound and an automated voice announcement will instruct staff to stand by alerting customers to the presence of a fire on another floor but directing them not to evacuate until told to do so. The evacuation sequence of the subsequent floors after the first phase will be carried out two floors at a time. The evacuation sequencing is automatic and will cascade up the building away

Please Note: those occupying more than one floor with an internal staircase are managed as one single floor. The ground floor lobby area will also be evacuated in the first phase. Detection of fire within the basement levels will not cause an alert or alarm signal to be sounded automatically in all areas of the building. Should there be a need to evacuate these areas due to a fire in the basement, this will be initiated manually by the management team in the fire control centre or automatically if smoke spreads into relevant areas or is detected above ground. It is also worth noting that the retail units are covered under a separate fire strategy. The evacuation process is co-ordinated by the Security Team. Occupiers are responsible for the evacuation of staff and visitors within their demise, this includes mobility impaired persons. Fire Marshalls are to report to the Security Incident Controller at the designated muster point to confirm that their floor is clear.

In the case of an emergency the lifts will be grounded, with the exception of fire lifts, which will be under control of the Seek & Search Security Officer.

Health & safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right Health and Safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy, and secure environments for our Customers to work, live, shop and relax.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and RAMS shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the Landlord.

Customers must not commence works without prior written consent. The above procedures do not apply to initial fit out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate “Fit Out Guide.” For further information please contact the Workplace Manager or the Knowledge Library section of the AspireAssist portal.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

Engineering

Security

Front of House

Our sustainability strategy

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time.

That is why at Landsec we build well, live well and act well.

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Our purpose

Sustainable places

Connecting communities

Realising potential

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