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Q U A L I T YD E A L E R of the





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? In This Issue: – Michael W. Dunagan on Sales Tax Issues and Texas Comptroller Audits – Passion and Ambition – Supersize Your Phone Skills


2018 TIADA Board of Directors PRESIDENT Greg Zak/Dixon Motors 7902 North Freeway Houston, TX 77037 Office: 281.931.1300 Email: PRESIDENT ELECT Juan Sabillón/Mi Tierra Auto Sales 7935 Gulf Freeway Houston, TX 77017 Office: 713.644.2446 Email: CHAIRWOMAN OF THE BOARD Kathrine Tolsch/CICO Auto Sales 11050 Harry Hines Blvd. Dallas, TX 75229 Office: 214.352.9282 / Fax: 214.352.8227 Email: SECRETARY Robert Beck/Stop N’Drive Motors 711 N. General McMullen Dr. San Antonio, TX 78228 Office: 210.432.1101 Email: TREASURER Mark Jones/Mike Carlson Motor Company 264 Exchange Burleson, TX 76028 Office: 817.703.7973 Email: VICE PRESIDENT, WEST TEXAS (REGION 1) Paul Scott/Fiesta Motors – Lubbock 2599 74th Street Lubbock, TX 79423 Office: 806.765.3640 Email: VICE PRESIDENT, FORT WORTH (REGION 2) Eddie Hale/Neighborhood Autos 1717 US 287 Decatur, TX 76234 Office: 940.539.2272 Email: VICE PRESIDENT, DALLAS (REGION 3) Greg Reine/Auto Liquidators 39670 LBJ Freeway Dallas, TX 75237 Office: 972.780.0001 Email: VICE PRESIDENT, HOUSTON (REGION 4) Ryan Winkelmann/BJ’s Autohaus 5005 Telephone Road Houston, TX 77087 Office: 713.641.0980 Email: VICE PRESIDENT, CENTRAL TEXAS (REGION 5) Robert Blankenship/Texas Auto Center 6809 N IH-35 Austin, TX 78744 Office: 512.280.5333 Email: VICE PRESIDENT, SOUTH TEXAS (REGION 6) Armando Villarreal/McAllen Auto Sales 4215 S. 23rd Street McAllen, TX 78503 Office: 956.668.8088 Email: VICE PRESIDENT AT LARGE Greg Phea/Austin Rising Fast 8024 IH 35 North Austin, TX 78753 Office: 512.828.0001 Email: VICE PRESIDENT AT LARGE Vicki Davis/A-OK Auto Sales 23980 FM 1314 Porter, TX 77365 Office: 281.354.3355 Email: TIADA EXECUTIVE DIRECTOR Jeff Martin 9951 Anderson Mill Rd., Suite 101 Austin, TX 78750 Office Hours M-F 8:30am - 4:30pm 512.244.6060 • Fax 512.244.6218

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texasDealer contents

4 Officers’ Message

by Greg Zak, TIADA President

6 On The Cover: Quality Dealer of the Year: Where Are They Now? by Texas Dealer staff

13 Legal Corner: Sales Tax Issues Often Overlooked As Dealer Compliance Concern by Michael W. Dunagan

14 Upcoming Events 17 Passion and Ambition by Dr. Todd Dewett

20 2018 Auction App Directory 25 Super Size My Phone Skills by Justin Osburn

32 TIADA Annual Conference and Expo 39 TIADA Member Application 41 TIADA Vendor Directory 59 2019 State Officer Nominees 61 New Members 61 Local Chapters 62 Behind the Wheel by Jeff Martin

New Auctions Added to the TIADA Auction App! Now The TIADA Auction app can save you even more money! Now you can get up to $200 of your buy/sell fee at more locations, including ONLINE auctions. Turn to page 20 to see the auction information and be sure to download the TIADA Auction App if you haven’t already to start saving money today! The Editor of the Texas Dealer magazine is Michael Spurlin, Social and Communications Director of TIADA. To change your address for subscription and/or for other TIADA products, call the TIADA state office at 512.244.6060 or fax 512.244.6218. E-mail: New Membership/Subscriptions: If you are a member of TIADA, you may receive this magazine free of charge. Membership year runs from Jan 1 to Dec 31. Back issues are available for $20 each subject to availability. Send a check or money order, along with your name and mailing address to TEXAS DEALER, Attn: Back Issues, 9951 Anderson Mill Rd., Suite 101, Austin, TX 78750. Sorry, no billing. Notice to all members concerning services and products: TIADA was established in 1944 to develop professional standards of service and conduct for the independent auto industry. Opinions expressed herein are not necessarily those of the TIADA management, the Board of Directors or the membership. Likewise, the appearance of advertisers or their indemnifications of TIADA does not constitute endorsement of the products or services featured.

officers’ message by Greg

TIADA Auction App Saves Dealers Money


bout 35% of our members have downloaded the TIADA Auction app since its release in January. The dealers who have used this benefit so far have saved over $80,000. Folks, this is not chump change. With new auctions being added throughout the membership year, the savings for dealers continue to expand. Wait. Only 35% of our dealer population are taking advantage of this great savings opportunity? If you are one of the 65% who haven’t yet downloaded the app, what are you waiting for? Take the time to do so now. For instructions, go to, and select “TIADA Auction App” under Membership (or turn to page 10!). If you need help or have any problems, call the TIADA office and they will be more than happy to assist you. It takes only a few minutes and you will save hundreds, if not thousands, of dollars. Once you have the app on your phone, create an account before you head to the auction. If you buy vehicles at auctions, trust me — this app is for you. If you don’t care about saving money, by all means — let me give you my address and you can just mail me your missed savings opportunities. Just kidding. Get adventurous and check out some new auctions using the app. Before you even show up at the auction, you already know that you will have up to a $200 savings waiting for you. If you are like me, you attend several auctions, which means the savings can really add up. There are a few simple steps to take once you are ready to redeem one of your coupons at the auction. Before you pay for the vehicle you will first need to see one of the auction staff at the front desk who handles vehicle purchases. Tell the auction employee that you want to redeem your auction coupon. Important: next,



 ixon Motors D (Houston) TIADA PRESIDENT

pull up that particular auction within the app and let the auction employee push the redeem button on your mobile device. Once the redeem button has been touched, it will be grayed out and that coupon will no longer be available for use. If you accidentally push the redeem button before the auction employee has a chance to do so — whoops! You just lost your coupon. You will need to contact the TIADA office for them to correct your redeem coupon. But just don’t do that, because this will take some time to correct and cannot happen while you are standing there at the auction. One of the benefits the world of technology has to offer us is the potential for up-to-the-minute savings opportunities. The staff at TIADA is working with the various auctions to add even more benefits to the app. So once you’ve redeemed your coupon for a particular auction, don’t assume the savings for that auction are spent for the year. We can continue to add savings opportunities with each auction represented on the app. When you go to the auction, always check the app for up-to-the-minute discounts. You don’t want to miss an added value that might only be available for a limited time. Obviously, we‘ve leveled up from the paper coupon of old. This transition would not have been possible without the help and input from the participating auctions themselves. Throughout the development and launch of the app they have worked with TIADA staff to ensure it was working smoothly and members could receive these fantastic discounts. I want say thank you to all of the participating auctions for their hard work as well! Be sure and attend the annual conference, where we will be announcing an exciting contest in which we will award a prize to those who have been using the app. But, you won’t know about the contest unless you attend the conference. See ya there! T e x a s

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he Texas Quality Dealer of the Year Award is the highest honor TIADA bestows each year. In order to win, a TIADA dealer member must demonstrate exceptional business ethics, good citizenship and service to the community. Additionally, the winner will be eligible for the National Quality Dealer Award presented by NIADA at their convention the following year, most recently won by Robert Blankenship of Texas Auto Center in 2017. As TIADA prepares to announce another winner at the Annual Conference & Expo this month at the Hilton Anatole in Dallas, Texas Dealer reached out to previous winners from the past to find out what winning the award meant to them, changes they have seen in the industry since then and what advice they have for other dealers new to the industry.






Auto City • 2014 Winner

What did it mean to you to win the award?

It’s a great honor and responsibility to be recognized along with so many other elite dealers in Texas.

How did you become involved in TIADA originally?

Mike Dunagan (TIADA General Counsel) gave me that extra push to get involved and help make a difference. I always listen to legal counsel, so I did.

Community involvement is an important factor in the award. How has this played a role in your success throughout the years and why do you feel it is important?

Negative stereotypes for car dealers is a constant struggle. The best way to fight those stereotypes is by helping our communities become better places to live and work, and it’s the right thing to do. One of my favorite quotes is from Margaret Mead, “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed it’s the only thing that ever has.” We as dealers can make a difference in this world.

How has the industry changed since you first joined TIADA and since you won Quality Dealer of the Year?

The level of sophistication among dealers is drastically different since I first joined. Car dealers today are better educated and more willing to use data in their decisionmaking process. The speed of change is also accelerating.


Blake Ingram (left) poses with Gary Sayre after winning the 2014 Quality Dealer of the Year Award.

What advice would you give to somebody who is just now starting out in the industry? I’d start with some questions. “Why?” and “Are you sure?” come to mind. All kidding aside, I’d ask where they see the industry in five or ten years? How will they compete with autonomous electric vehicles? Truthfully, it doesn’t seem like the best time to invest millions in the used car industry. If they remain convinced, I’d suggest getting as much education as quickly as possible through associations like TIADA and NIADA, as well as 20 groups, and other industry training provided by TxDMV and others. T e x a s

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of the









Gary’s Used Cars • 1998 Winner

What did it mean to you to win the award?

It was a really, really nice honor. My father-in-law, Sonny Rice, was a used car dealer. He had won the award and was a long time TIADA member. He told me when I first started working for him, before I was even a dealer, that I needed to join TIADA. After being a member myself and winning the same award, it was a great honor.

Community involvement is an important factor in the award. How has this played a role in your success throughout the years and why do you feel it is important?

1998 Quality Dealer of the Year Gary Sayre attends the TIADA Annual Conference.

A lot of people know who I am and about my dealership because of our community involvement. Those that haven’t heard of us before, when they start Googling us they will be able to see some of our charitable works. Mostly, I think it is important to help out the community so we do what we can, where we can.

How has the industry changed since you first joined TIADA and since you won Quality Dealer of the Year?

It has become a more competitive industry, especially with all the subprime finance lenders. We are a pure buy-here, pay-here dealership so it affects us.

What advice would you give to somebody who is just now starting out in the industry?

I think it is important to make contacts and join TIADA. The association has really helped me network and get to know other car dealers. That has been one of the things that helped me the most throughout the years.

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Taylor Auto Credit • 1995 Winner

What did it mean to you to win the award?

To be recognized by your peers was a great honor. It is one of the things I am very proud to have accomplished in my life. It also wasn’t just about me. It was my whole team that contributed to winning.

Community involvement is an important factor in the award. How has this played a role in your success throughout the years and why do you feel it is important?

We are heavily involved in our community. It’s what we do! We are in Taylor which has a population of probably about 14,000. We give and donate to many different causes. We actually don’t do any advertising. 7

We just give back to the community and everybody already knows our name. It’s also played a big role in our success. We sell just as many cars as I can afford to sell.

How has the industry changed since you first joined TIADA and since you won Quality Dealer of the Year?


Karlen Auto Co., Inc. • 1994 Winner

What did it mean to you to win the award?

After I won the Quality Dealer of the Year award, I later went on to win the national award, so this was a great honor. To me, it meant I was at the height of my profession. You can’t go any higher. The customers noticed too. We got a good deal of publicity from winning the awards. It helped our business quite a bit.

I am glad I won it then, because there are some great dealers out there now! I don’t know if I could compete every year. It is just unbelievable what some of these dealers are accomplishing across Texas and even nationally. It’s amazing. I think the quality of our industry just rises each year. It’s not just the dealer that receives this award. I have been in the buy-here, pay-here business for 30 years, and there are just some amazing dealers out there today. One of the things that has helped that happen has been the education offered by TIADA and NIADA. It has brought people together and made us all smarter and stronger.

Community involvement is an important factor in the award. How has this played a role in your success throughout the years and why do you feel it is important?

What advice would you give to somebody who is just now starting out in the industry?

How has the industry changed since you first joined TIADA and since you won Quality Dealer of the Year?

Join TIADA as quick as you can. You can learn from other people’s mistakes and it will save you thousands and thousands of dollars. This will allow you to see what other people did right and what they did wrong. For me, this has been some of the best money I have ever spent.

My lots were in Oak Cliff and we worked hard to support the local community. All of those efforts help you build a bond with the neighborhood. By helping them it helped our business too.

Well I won it 24 years ago and since then, I have half retired and half come back. Before the award, I served as TIADA president back in 1971. So, I have seen a lot of changes, some good and some not so good. To me, though, it is still a great business and it is still great to us.

What advice would you give to somebody who is just now starting out in the industry?

1995 Quality Dealer of the Year (left to right) winner Keith Hagler poses for a photo with 1982 winner Elwaine Barrett and 1994 winner George Karlen.


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It’s funny that you ask that, because my son is getting into the business right now. I tell him, “You do things right. The only way you will learn how to do things right is through education. TIADA really helps provide that education.” To anyone starting out in the industry, I would say study the industry and take advantage of all the education opportunities you can.

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Have you downloaded the new

TIADA Auction App yet? Same great savings in the convenience of a mobile app! Now offering discounts on online purchases! FREE buy/sell fees up to $200 at participating locations. Turn to page 30 to see the latest additions to the app!

How to download and register: Android Users

Apple Users

1. Search “TXIADA” in the Google Play Store 2. Open the app, scroll down to CREATE ACCOUNT 3. Fill in ALL the fields and select DONE when finished

1. Go to the App Store and search “IADA” 2. Download and open the app 3. Select “Membership Rewards” 4. Select “Texas — TIADA” 5. Scroll down to “CREATE ACCOUNT” and fill in all the fields. Select DONE button when finished.

After you have created an account, TIADA will verify your membership and email that your app is ready to use!






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legal corner

Sales Tax Issues Often Overlooked As Dealer Compliance Concern by Michael


or some Texas dealers, the appearance of auditors from the state comptroller’s office at their dealerships is a rare and frightening experience. Much attention has been paid to coming into compliance with seller finance issues because of frequent examinations by the Office of Consumer Credit Commissioner (OCCC), and, to a lesser extent, visits, letters or calls from the Motor Vehicle Division. In fact, the emphasis on meeting compliance issues being looked at by the OCCC and MVD has caused many dealers to forget — or to at least put on the back burner — issues raised by motor vehicle sales tax and the state’s limited sales tax. The current seller-finance sales tax scheme has generally made payment of motor vehicle sales taxes a painless, routine procedure. It is because the administration of deferred sales tax has become so simple and so automated that some of the finer points of motor vehicle sales tax and non-motor vehicle sales tax may have been overlooked by dealers in recent years. So assuming a dealer has bought into the deferred sales tax system, and has been diligent in filing reports and paying the prescribed amounts, what are the areas that could still prove troubling in an audit?

The Sixty-Day Rule

As part of the negotiations with the comptroller when sales tax reform was obtained, it was agreed that a dealer would have to transfer title to a vehicle in order to take advantage of sales tax deferral and

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avoid having to front the total sales tax. Initially, the comptroller’s office wanted to tie transfer to a 20-day limit. We were able to convince the powers that be, however, that there are some occasions when title certificates get hung up and immediate transfer is impossible. Agreement was finally reached that the right to defer sales tax on a vehicle would be waived if the title wasn’t transferred within 60 days of the date of sale (this time limit only applies to taxation and doesn’t affect other areas of the law that address when titles must be transferred). The tax auditors review transfer statements and compare the date of sale to the date of transfer for determining if any 60-day transfer violations have occurred. Where violations are found, sales tax is accelerated retroactive to the 60th day, and sales tax on the original cash price is assessed (less credit for amounts paid on the account). Additionally, penalties and interest are added.




...the emphasis on meeting compliance issues being looked at by the OCCC and MVD has caused many dealers to forget — or to at least put on the back burner — issues raised by motor vehicle sales tax and the state’s limited sales tax.

Understated Sales Price

Auditors will compare the sales price on contract documents against the amount declared on the transfer document. We have found

that the switch to deferred sales tax has removed any incentive for buy-here-pay-here dealers to fudge on sales prices, and most violations in this area are committed by individuals and curb stoners. Also, auditors will look at dealer transactions involving a trade-in where a trade deduction from sales price has been made. Auditors verify that (a) the vehicle actually existed; (b) the vehicle was brought into the dealer’s inventory, and (c) the correct value of the trade-in was properly reported. And while other types of property can be accepted in trade, only 13

a motor vehicle trade can be used to reduce the taxable value.

Cash Sale Transfers

Upcoming Events TIADA DEALER ACADEMY Online Registration available at

August 2018 2 7 BHPH Compliance: A Comprehensive Workshop Arlington, TX

September 2018 24 Better BHPH Financials Dallas, TX

October 2018 1 5 What Every Dealer Ought to Know

About Management

December 2018 1 0 Collect the Cash, Not the Car

Fort Worth, TX

OTHER TIADA EVENTS July 2018 2 9 Board of Directors Meeting

Dallas, TX

2 9 - 3 1 Annual Conference & Expo

Dallas, TX

Dealers are required to handle the transfer of title and sales tax collection on all sales they make, including cash sales (the exception being out-of-state sales — see below) . Auditors are looking for evidence that the dealer simply signed off on the title certificate and gave it to a cash buyer. (Also, county tax office personnel are on the lookout for dealer sales being handled by nondealers and will report such transactions to Motor Vehicle Division.)

Sales or Assignment of Contracts

In order that deferred sales tax would apply only to seller-financed transactions, and not to third-party financing (both direct and indirect), the comptroller insisted on inclusion of a “due on sale” provision. Thus, if dealer paper is sold or assigned to a third party (other than a related finance company), all sales tax is immediately due and can no longer be deferred. Auditors are looking for evidence that a contract upon which a dealer is continuing to defer sales tax has been assigned. In order for an assignment of a contract to a related finance company (that is, one with at least 80 per cent common ownership between the dealership and the finance company) to fit within the exemption to the acceleration rule, the RFC must be permitted by the comptroller’s office. Form AP-222-1 must be filled out and filed. Because of legislation promoted by TIADA and approved by the comptroller’s office, a $600 annual fee is no longer required, and permits no longer have to be renewed each year.

Use of Resale and Out-of-State Certificates

Everyone knows that sales of vehicles to other dealers are exempt from sales tax. However, the Comptroller


of Public Accounts has put dealers on notice that auditors will not automatically recognize a wholesale transaction as tax-free. The seller must obtain a resale statement from the buyer in order to avoid being assessed tax. The form promulgated by the comptroller’s office for use as a resale statement can be obtained from the comptroller’s website (the back side of Form 01-339). The absence of such a statement will result in assessment of sales tax on the transaction, with the statutory penalties and interest. The use of “blanket” resale certificates for multiple sales to the same buyers has been approved by the comptroller and the contents of resale certificates can be incorporated onto other sales documents. Wholesale auto auctions typically have blanket certificates signed by buyers to assist auction consignors. Another sales tax exemption that dealers could come across is for vehicles that are sold for out-of-state use. For instance, if a Texas dealer sells a vehicle to a New Mexico resident who is taking the vehicle directly to New Mexico to register, no Texas sales tax is due. The dealer must, though, obtain a statement to this effect from the buyer to avoid being assessed with tax upon an audit. While the seller is not responsible for the truthfulness of contents of the statement, some evidence, such as a copy of the buyer’s out-of-state driver’s license, should be kept with the statement to demonstrate good faith. All resale and out-of-state delivery statements should be kept for at least four years in case an audit is performed.

Sales Tax on Repossession Fees

According to Comptroller personnel, charges for collection and repossession services are taxable charges. Repossession agents are obligated, under the Comptroller’s interpretation of the law, to obtain a sales tax permit. They then are required to collect sales

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tax on fees billed to vehicle lien holders. Repossession agents are then obligated to file periodic tax returns and remit the amount of tax collected to the state. The pertinent provision of the Tax Code makes “collection fees” taxable. While there is no definition in the Tax Code of collection fees, the Comptroller has defined the term in its administrative rules to include repossession services. Under another section of the Tax Code, the Comptroller can assess unpaid taxes against the user of taxable services when tax is not collected and paid. Thus, dealers have been assessed for sales tax not collected and paid by their repossession agents. The Comptroller’s Office has begun assessing dealers for sales taxes on repossession fees that they claim should have been collected and paid by repossession agents. Auditors have been going back four years in determining how much the audited dealers owe. A dealer (or any other lien holder paying repossession fees) can protect himself or herself by (1) demanding that repossession agents have sales tax permits and add tax on all invoices; or (2) calculating the tax and paying it directly to the comptroller on the dealer’s sales tax return. (This tax applies to the Limited Sales Tax on general merchandise and services; not motor vehicle sales tax which is a separate tax.) Those lien holders who already hold a limited sales tax permit (used for parts and other merchandise sold) can add the tax on the “taxable purchases” line of the limited sales tax return. By paying the tax, lien holders can avoid interest and penalties that would be assessed if unpaid tax is discovered on an audit. Of course, repossession agents have primary responsibility for the tax, and are subject to assessment and penalties if they are audited. Dealers, however, are easier targets for auditors and will likely be the focus of collection efforts. July/Special 2018

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Sales Tax on Tracking Devices

Recent audits of BHPH dealers have turned up the fact that GPS tracking devices and air time charges are considered by the comptroller’s office to be a taxable purchase by dealers. Some suppliers are not collecting and remitting sales tax, which would make the dealer vulnerable upon audit. The comptroller’s office considers tracking devices to be purchased for the ultimate use and benefit of the dealer, unlike parts that are installed

on a vehicle that enhance the value of the vehicle. Tax on tracking devices can be handled by dealers under the same options as repossession fees. Michael W. Dunagan is an attorney in Dallas, Texas who has represented the Texas Independent Automobile Dealers Association for over 40 years. He has written a number of books and hundreds of articles for trade journals and law reviews. His clientele includes dealers, banks, finance companies, auto auctions and credit unions.



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Passion and Ambition

Keynote Speaker by Dr. Todd Dewett Bestselling Author and Speaker, LinkedIn Learning


n a professional context, passion and ambition are different constructs, though quite related. They are both almost always present within successful people. The question concerns how much of each is productive. What’s the ratio? Let’s think about each for a moment. Passion is about purpose. Generally, it has a strong positive connotation. It’s about moving past a mental attraction to a topic into emotional and behavioral engagement. It manifests in persistence, a willingness to deal with challenges, a desire to share the passion with others, and a feeling of being more fulfilled as a result of association with the focus of the passion. In contrast, ambition is about individual achievement. It has both positive and negative connotations. On the positive side, ambition is about reaching your potential, seeking approval and belonging, desiring respect, and attempting to find security. On the negative side, ambition may be associated with shortsightedness, selfishness, and unproductive rule breaking or otherwise questionable behavior. In practice, ambition can shift from positive to negative. Consider the case of seeking acceptance morphing

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Clearly passion and ambition are interrelated. Ideally, one assists the other. Passion without ambition will limit achievement. Ambition without passion will produce empty wins. They need each other. into chasing accolades, or a desire to be respected evolving into a desire to be worshipped. It’s also important to state that at extremely high levels both passion and ambition can be blinding and cause an unproductive


disengagement from certain people and tasks. Clearly passion and ambition are interrelated. Ideally, one assists the other. Passion without ambition will limit achievement. Ambition without passion will produce empty wins. They need each other. What about that ratio? I like to think that, on average, a successful person needs twice as much passion as ambition. They can both be strong, but passion must be stronger. From a self-reflection and self-improvement perspective, this allows ambition to motivate behavior, yet within the positive confines of purpose. Similarly, one dose of ambition ensures that passion finds focus and proper targets for achievement. If you would like to argue that something closer to 50/50 is preferred, good for you. The exact ratio is not my concern. The point is they both play important complimentary roles, and passion,

most of the time, needs to be the strongest. Let me help you begin to find your productive balance of passion and ambition. Consider these three simple ideas to get started. First, don’t just look at skill and intelligence when you judge those around you and the people you hire. It’s often said you should surround yourself with people who are smarter than you are. Good advice, but incomplete. It’s vital you also surround yourself with people of clearly strong character. People of high character more naturally understand the discussion above. Next, think about explaining to someone why you love trying to achieve new heights. When passion is more dominant than ambition, the explanation will easily flow. People can’t stop sharing when passion rules! If you struggle to answer this question, or if your best answer is “money” or “status,” ambition may have taken over and it’s time

to reevaluate your approach to success (or at the very least, you lack passion). Finally, start a conversation. This must be more than a short essay you read or a simple thinking exercise. Conversation keeps things mentally alive and relevant. Think about your boss, a key colleague, mentor, coach, or close friend. Find the right time — just once in a while — to talk about this balance, how you are doing, and how they view the issue. Conversation makes the issue stay relevant. With a little thought and persistence, this balance eventually ceases being a struggle and simply becomes a dance you happily engage.  Dr. Dewett is one of the world’s leading leadership personalities, speaker and a bestselling author at LinkedIn Learning and He will be delivering the Keynote Address at the TIADA Annual Conference & Expo on July 30th at the Hilton Anatole in Dallas, Texas.


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NextGear Capital makes it incredibly convenient and easy to run my business. They offer unmatched technology that saves me time when it comes to my day-to-day processes. Managing my floor plan used to be almost a full-time job, but now takes just minutes a day to do payoffs, request titles, floor vehicles or reconcile audits. NextGear Capital lets me focus on the things that are most important to our dealership, which is buying and selling cars. HEATHER MORENO | LIGHTNING MOTORSPORTS

Smart. Simple. Fast. | Learn how Heather gets MORE at *This testimonial was received via interview, audio and/or video submission. This testimonial is based on this dealer’s individual experiences, reflecting real life experiences of a NextGear Capital dealer. NextGear Capital does not claim they are typical results that dealers generally will achieve. This dealer’s experiences may not be indicative of future performance or success of any other dealers. Some of the testimonial has been shortened so the whole message is not displayed due to length and/or relevance.

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C.M. Company Auctions, Inc. 2258 S. Treadaway, Abilene, TX 79602 325.677.3555, Fax 325.677.2209 General Manager: Gregory Chittum Thursday, 10:00 a.m.

AUSTIN ADESA Austin 3501 Lancaster-Hutchins Hutchins, TX 75141 972.225.6000, Fax 972.284.4799 General Manager: Brad Garrett Thursday, 9:30 a.m.

Alliance Auto Auction Dallas 9426 Lakefield Blvd., Dallas, TX 7520 214.646.3136 General Manager: Chris Dean Wednesday, 1:30 p.m.

America’s AA Dallas 2108 Ferguson Ln., Austin, TX 78754 512.873.4000, Fax 512.873.4022 General Manager: Rich Levene Tuesday, 9:00 a.m. 219 N. Loop 12, Irving, TX 75061 972.445.1044, Fax 972-591-2742 General Manager: Ruben Figueroa Tuesday, 1:00 p.m. / Thursday, 1:00 p.m.

America’s AA Austin / San Antonio

Insurance Auto Auctions Dallas* 16611 S. IH-35, Buda, TX 78610 512.268.6600, Fax 512.295.6666 General Manager: John Swofford Tuesday, 1:30 p.m. / Thursday, 2:00 p.m.

Insurance Auto Auctions Austin* 2191 Hwy 21 West, Dale, TX 78616 512.385.3126, Fax 512.385.1141 General Manager: Geoffrey Rabb Tuesday, 9:00 a.m.

Metro Auto Auction – Austin 8605 Cullen Ln., Austin, TX 78748 512.282.7900, Fax 512.282.8165 General Manager: Brent Rhodes 3rd Saturday, monthly

CORPUS CHRISTI Corpus Christi Auto Auction 2149 IH69 Access Road, Corpus Christi, TX 78380 361.767.4100, Fax 361.767.9840 General Manager: Hunter Dunn Friday, 9:30 a.m.

Insurance Auto Auctions Corpus Christi* 4701 Agnes Street, Corpus Christi, TX 78405 361.881.9555, Fax 361.887.8880 General Manager: Adriana Serrano Wednesday, 9:00 a.m. 20

Get up to $200 off a buy or sell fee at these participating auctions using the NEW TIADA Auction App! 204 Mars Road, Wilmer, TX 75172 972.525.6401, Fax 972.525.6403 General Manager: Henry Valenzuela Wednesday, 9:00 a.m.

Insurance Auto Auctions DFW* 4226 E. Main St, Grand Prairie, TX 75050 972.522.5000, Fax 972.522.5090 General Manager: Jennifer Wesner Tuesday, 9:00 a.m.

Manheim Dallas 5333 W. Kiest Blvd., Dallas, TX 75236 214.330.1800, Fax 214.339.6347 General Manager: Rich Curtis Wednesday, 9:00 a.m.

Manheim Dallas Fort Worth 12101 Trinity Blvd., Fort Worth, TX 76040 817.399.4000, Fax 817.399.4251 General Manager: Nicole Graham-Ponce Thursday, 9:30 a.m.

Metro Auto Auction – Dallas 1836 Midway Rd., Lewisville, TX 75056 943.492.0900, Fax 972.492.0944 General Manager: Scott Stalder Tuesday, 9:00 a.m.

Texas Lone Star Auto Auction 2205 Country Club Drive Carrollton, TX 75006 214.483.3597, Fax 214.483.3814 General Manager: Jeff Dunning Tuesday, 1:00 p.m. / Thursday, 2:00 p.m.

EL PASO El Paso Independent Auto Auction 7930 Artcraft Rd, El Paso, TX 79932 915.587.6700, Fax 915.587.6700 General Manager: Luke Pidgeon 10:00 a.m. Standard Sale

Insurance Auto Auctions El Paso* 14651 Gateway Blvd. W, El Paso, TX 79927 915.852.2489, Fax 915.852.2235 General Manager: Jorge Resendez Friday, 10:30 a.m.

Manheim El Paso 485 Coates Drive, El Paso, TX 79932 915.833.9333, Fax 915.581.9645 General Manager: JD Guerrero Thursday, 10:00 a.m.

HARLINGEN/MCALLEN Big Valley Auto Auction

NOW ACCEPTING ONLINE COUPONS! 4315 N. Hutto Road, Donna, TX 78537 956.461.9000, Fax 956.461.9005 General Manager: Lisa Franz Thursday, 9:00 a.m.

Insurance Auto Auctions McAllen* 900 N. Hutto Rd, Donna, TX 78537 956.464.8393, Fax 956.464.8510 General Manager: Ydalia Sandoval Tuesday, 9:00 a.m.

HOUSTON ADESA Houston 4526 N. Sam Houston , Houston, TX 77086 281.580.1800, Fax 281.580.8030 General Manager: Michael Schenks Wednesday, 9:00 a.m. T e x a s

D e a l e r

July/Special 2018


Manheim Texas Hobby 8215 Kopman Road Houston, TX 77061 713.649.8233, Fax 713.640.6330 General Manager: Darren Slack Thursday, 9:00 a.m.

Texas Direct Auto Auction 1826 Almeda Genoa Rd. Houston, TX 77047 281.819.3600, Fax 281.819.3600 General Manager: Rob Frazier Thursday, 2:00 p.m.

SAN ANTONIO ADESA San Antonio 200 S. Callaghan Rd San Antonio, TX 78227 210.434.4999, Fax 210.431.0645 General Manager: Clifton Sprenger Thursday, 9:00 a.m.

Alliance Auto Auction Longview 6000 East Loop 281 Longview, TX 75602 903.212.2955, Fax 903.212.2556 General Manager: Chris Barile Friday, 10:00 a.m. 1440 FM 3083, Conroe, TX 77301 936.441.2882, Fax 936-788-2842 General Manager: Buddy Cheney Monday, 6:30 p.m.

NEW 608 W. Mitchell Road, Houston, TX 77037 855.905.2622, Fax 281.506.3866 General Manager: Mike Green Thursday, 6:00 p.m.

Houston Auto Auction 6767 North Freeway, Houston, TX 77076 713.644.5566, Fax 713.644.0889 President: Tim Bowers Tuesday, 1:00 p.m.

Insurance Auto Auctions Houston North* 16602 East Hardy Rd., Houston, TX 77032 281.443.1300, Fax 281.443.4433 General Manager: Louis Cappi Thursday, 9:00 a.m.

Insurance Auto Auctions Houston* 2535 West. Mt. Houston, Houston, TX 77038 281.847.4700, Fax 281.847.4799 General Manager: Michelle Casper Wednesday, 9:00 a.m.

Manheim Houston 14450 West Road, Houston, TX 77041 281.924.5833, Fax 281.890.7953 General Manager: Eddie Pope Tuesday, 9:00 a.m. / Thursday, 6:30 p.m. 5577 Highway 80 East Longview, TX 75605 903.553.9248, Fax 903.553.0210 General Manager: Robert Dunning Thursday, 9:00 a.m.

D e a l e r 2042 Ackerman Road San Antonio, TX 78219 210.661.4200, Fax 210.662.3113 General Manager: Mike Browning Wednesday, 9:00 a.m.

San Antonio Auto Auction

Insurance Auto Auctions Lubbock* 13510 Toepperwein Road San Antonio, TX 78233 210.298.5477, Fax 210.298.5484 General Manager: Brandon Walston Tuesday, 9:30 a.m. / Thursday, 1:30 p.m. 5311 N. CR 2000, Lubbock, TX 79415 806.747.5458, Fax 806.747.5472 General Manager: Lori Davee Tuesday, 9:30 a.m.

Manheim West Texas

TYLER 614 E County Road 7200, Lubbock, TX 79404 806.745.1905 General Manager: Nicole Graham-Ponce Tuesday, 10:00 a.m.

Lone Star Auto Auction – Lubbock 2706 E. Slaton Road Lubbock, TX 79404 806.745.6606 General Manager: Dale Martin Wednesday, 9:30 a.m.

LUFKIN 11275 S. Zarzamora San Antonio, TX 78224 210.628.6770, Fax 210.628.6778 General Manager: Brian Sell Monday, 9:00 a.m.

Manheim San Antonio

LUBBOCK 2109 N. John Reditt Dr. Lufkin, TX 75904 936.632.4299, Fax 936.632.4218 General Manager: Wayne Cook Thursday, 6:00 p.m. 9605 Galveston Road Houston, TX 77034 713.948.0001, Fax 713.948.0300 General Manager: Darren Slack Tuesday, 6:00 p.m.

Insurance Auto Auctions San Antonio*

Insurance Auto Auctions Longview*

Lufkin Dealers Auto Auction

Manheim South Houston

T e x a s



America’s AA North Houston

July/Special 2018 701 W. 81st Street, Odessa, TX 79764 432.550.7277, Fax 432.366.8725 General Manager: Barbara Hallmark Thursday, 11:00 a.m. 2000 Cavalcade, Houston, TX 77009 281.550.7277 General Manager: Morgan Cavallo Tuesday 2:00 p.m.

America’s AA Houston

AutoNation Auto Auction – Houston

Insurance Auto Auctions Permian Basin*

Greater Tyler Auto Auction 11654 Hwy 64 W, Tyler, TX 75704 903.597.2800, Fax 903.597.2800 General Manager: Wayne Cook Tuesday, 5:00 p.m.


WACO Alliance Auto Auction Waco 15735 I-35 Frontage Road Elm Mott, TX 76640 254.829.0123, Fax 254.829.1298 General Manager: James Baron Friday, 10:00 a.m.


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Amount (Not Asse paid by Seller to govern fee and deputy Good Until the amou e I want regaberdpaid under theis working ITEMIZ andSED entary anyon has TO Charge with or loss in will be odometer THE n to nce from ants CAU 8. Financefee, and license fee inspection fee. Docum damage company DUE $ the perso rty insura above. TheLUDED IN anceAGE and warr against ED prope youis as ge. DAM as stated TOTAL an insur esenI ts namege obtain insured Taxes, title retain $7.00 of each INC by TY dama le repr may FINANC IS must teral r I flood PER airab will ct. hase l milea to colla ed nce. PRO Purc or unrep the Seller this contra exposed keep the law, You rty insura and actua INSURANCE loss E AND byfigur Rate. ired a total not been owe under proof of prope URY 1. The trueBIL to CE: I must red INJ not requce CASH SAL and has ced. ITY been rende all that I you Perce subje isntage mayctnot ct ILY al title, paid repla fee LIA INSURAN give fee or ed to ary TY not Annu balan have BOD ary I red FOR the has ment ce subje ils as . I agree recondition principal PROPER nce until RGErepai sameAasdocument GEleFOR The vehic ipal balanfor deta n of theA docu 2. ERA al fee. ess in Texas rebuilt/or this insura law. A CHA not be the id princ no esof sale, to the sale.ired COV id portio cle. 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Adde ight Insurance 09 · © Copyr · 9/1/20

316 bpc #24-4

feature Super Size Phone Skills

FeaturedPresenter by Justin M. Osburn 20 Groups Moderator & Training Consultant, NIADA


n 2004, Morgan Spurlock, 1. He must only ingest items that are offered on the directed and played the lead McDonald’s menu, including bottled water. All outside food role in a documentary film titled was prohibited. Super Size Me. In this film, Morgan ate at 2. He must only Super Size the meal when offered (i.e., McDonald’s restaurants three times per day he was not able to Super Size items himself) for 30 days in attempt to see what the health 3. He had to attempt to walk about as much as a consequences would be to his body. If you haven’t typical United States citizen, (5,000 steps per watched the movie, I won’t spoil the ending… day at the time). but just to give you a sneak peak, Morgan 4. He had to eat every item on the gained 9.5 pounds in the first five menu at least once. days. There were rules:

What does any of this have to do with selling cars and the phone? Look at item number 2 above, “He must only Super Size the meal when offered and he was not able to Super Size items himself.” When I first heard that rule, I was very intrigued. Think about it, a real documentary stating in advance he will say “yes” to a sales offered IF and only IF the McDonald’s employee asks for the sale.

Can your GPS system identify

CRITICAL BUSINESS EVENTS? Don’t settle for less than the best GPS! July/Special 2018

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How often do we get to see an unbiased buyer, filmed buying day after day, knowing he will say “yes” if the employee simply offers the sale? Skip forward from 2014 to July 2017, I was in Vermont with a 20 Group and we secretly phone shopped the dealer’s sales staff without their knowledge, prior to the meeting. We recorded the calls and then played each sales call to the group in the 20 Group meeting. Very quickly heads began to shake and eyes began to roll. You could visibly see the discontent on the dealers’ faces as each one took a turn, subjected to the audible punishment of their own staff neglectfully handling inbound calls. Only one dealer had a sales person get the caller’s first and last name, and a phone number. This isn’t a special sample of dealers, we all know if we called 20 or 200 at random the results would be painfully similar. McDonalds asked Morgan Spurlock to Super Size nine times, and he said yes. A 30-day experiment with three meals per day is 90 meals. However, McDonalds didn’t Super Size breakfast, so that reduces the opportunities to 60 meals. Nine attempts to up-sell Morgan, 60 opportunities. That equates to the staff of McDonalds offering an up-sell 15% of the time. There were 17 dealers in the Vermont 20 Group and not one effectively asked EPI-TIADAhalf July2018.pdf



for an appointment. Zero attempts to set an appointment out of 17 opportunities is 15% less than the staff at McDonalds. These are well-intentioned dealers, trying everyday to build great car businesses with best practices and smart processes. If we called every used car lot in the country, it is unlikely a strong ask for the appointment would equal or be greater than the 15% from the McDonalds team (McDonalds discontinued the Super Size program shortly after this documentary was released). Dealers are hunting for an edge over competition like never before, especially through technology advancement. Fundamental phone skills can be easily overlooked. Here is what a dealer’s sales team must be great at.

Sound Great and be Prepared for the Call

When inbound phone calls come in, the prospects commonly hears, “…sales…”, “this is John…”, “XYZ Auto Sales, who are you holding for…”. Think about it, Over 75% of inbound callers by a new or used car within 10 days of an inbound call and this is their very first impression. This is the quality of representation you are receiving after working so hard to build a great business, not to forget how much money you spend to get that phone to ring. A STRONG and CONFIDENT greeting

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introducing ourselves and thanking the prospect for calling the dealership must be an everyday thing. Tone of voice, interest, listening ability all are basics that we can improve on today without spending a dollar.

Be Great at Getting Their Contact Information

The potential buyer can’t be contacted if their first and last names, phone number and email address are not captured. There are multiple tactics to ensure you collect the contact info but being

A STRONG and CONFIDENT greeting introducing ourselves and thanking the prospect for calling the dealership must be an everyday thing. Tone of voice, interest, listening ability all are basics that we can improve on today without spending a dollar. friendly, listening to the prospect and just asking for it work pretty well. Consistently asking is the key.

Ask For An Appointment

Phone calls must be recorded and reviewed periodically. Sales professionals are either unwilling or unable to learn how to ask for an appointment. If they are unwilling, take them off the inbound calls. If they are unable, teach them and they will deliver. This all applies to a BDC as well. Appointment setting is pretty simple and there are various tactics. I am happy to email you scripts and word-tactics to Super Size your team’s phone skills. Simply send a request to my email at

Justin Osburn is a moderator, consultant and trainer for NIADA 20 Groups, offering more than a decade of experience in retail and buyhere, pay-here executive management. He will be a featured presenter at the 2018 TIADA Annual Conference & Expo taking place from July 29 – 31 at the Hilton Anatole in Dallas, TX.

Can your GPS system identify

CRITICAL BUSINESS EVENTS? Don’t settle for less than the best GPS! July/Special 2018

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Ignorance is no defense. Know the law. Repo and financing issues are among the most common violations found by the OCCC. If you own a previous edition of these books from 2008 or earlier, it is recommended that you upgrade to the current editions.

Dealer Financing of Used Car Sales This comprehensive book covers all aspects of the complicated world of seller-financing in Texas, including Maximum Finance Rates; Retail Installment Contracts; Contract Amendments; VIT; Repair Charges; Federal Disclosures and more.

TIADA Member Price: $125 (non-members $175)

Texas Automobile Repossession: A Lien Holder’s Legal Guide Everything you need to know about repossessions is addressed in this book, including Notification Requirements, Post-Repo Procedures, Private Sale vs. Strict Foreclosure, Bankruptcy, Post-Disposition Accounting, Tracking and Shut-off Devices, the 60% Rule and more. PLUS – includes all required forms.

TIADA Member Price: $125 (non-members $175)


Now available for purchase online at under “Legal Resources” or call 512.244.6060 to order by phone. When ordering online, login with your TIADA username and password to receive the discounted rate. All prices include shipping. Orders are shipped in 3-5 business days. texas independent automobile dealers association

Attorney Michael W. Dunagan is the author of the two must-have books for every Buy-Here, Pay-Here dealer in Texas. Mr. Dunagan has been General Counsel to TIADA for over 40 years. His law firm specializes in the representation of independent Texas car dealers.

TIADA texas independent automobile dealers association

Welcome To The New Era Of GPS Tracking Services!



THE BEST HAS JUST BECOME BETTER! controlIt by Ituran, now updated with a complete comprehensive approach to identify & alert on CRITICAL BUSINESS EVENTS that impact the health and risk of your vehicle portfolio.

CBE alerts such as impound lot notifications, crash sensor alerts, GPS tampering, excessive mileage reporting and more - provide the optimal control of your vehicle portfolio with the ability to act quickly and efficiently. CBE automatically highlights the events that require immediate action to save you time and money. A lot of money! For more info come see us at:

TIADA show in DALLAS, Booth #213 Donâ&#x20AC;&#x2122;t settle for less than the best GPS!

Innovative GPS Tracking

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Stockwave shows you inventory from across the country, ranked by profit potential based on your unique needs as an independent dealer. That’s why the dealers who use it earn up to 40% more gross profit on cars they buy at auction. They don’t search. They don’t stress. They just say, “Stockwave, show me the money!”

See how it works at | 888-365-1032

Dealer Academy Education Offerings for Fall 2018

Instructor-Led Courses BHPH Compliance: A Comprehensive Workshop

Presented by Michael W. Dunagan, TIADA General Counsel and author of the standard-setting books, “Dealer Financing of Used Car Sales” and “Texas Automobile Repossession: A Lien Holder’s Legal Guide.” This revitalized seminar is the final answer in BHPH compliance. Mike speaks dealer, and with 40 years of experience representing hundreds of BHPH dealers, he knows your business inside and out.

$199 TIADA Members, Each Additional $149 (must be from same dealership) $399 Non-members 9:00am - 4:00pm


Better BHPH Financials: How to Get Organized for Growth Presented by David Keller, CPA, a principal with the dealer group at CliftonLarsonAllen, one of the nation’s top 10 CPA and consulting firms. This ½ day seminar will demonstrate how better organizing your financial and operations structures can be the key to growing your portfolio.

$99 TIADA Members, Each Additional $49 (must be from same dealership), $199 Non-members 8:30am - 12:30pm


What Every Auto Dealer Ought to Know About Management Presented by Jay Rose, President, Global Training Solutions Discover proven ways to recruit new employees, attract new (and better paying!) customers, and deliver more vehicles. Dealership owners, general managers, and sales managers who attend this workshop will have the tools to stay at the forefront of the auto industry’s changing business landscape and one step ahead of the competition.

$249 TIADA Members, Each Additional $199 (must be from same dealership), $499 Non-members 9:00am - 4:00pm


Collect the Cash, Not the Car

Presented by Brent Carmichael, Executive Conference Moderator, 20 Groups. NCM Associates, Inc. It has been a challenging year in the Buy Here, Pay Here industry, aided by another odd tax season and increased apathy by our customers in regards to their payments. Dealers are finding that every collection opportunity needs to be capitalized on and that’s where this seminar can help.

$249 TIADA Members, Each Additional $199 (must be from same dealership) $499 Non-members 9:30am - 4:00pm


Register online at or by phone at 512.244.6060. Texas Independent Automobile Dealers Association


29â&#x20AC;&#x201C;31 2018



Toll Tag Account - ability

Spotting Document Fraud

Identifying Frame Damage

Learn how to correct those

Representatives from the

Matt Arias, Director of

toll charges generated from

Houston Police Departmentâ&#x20AC;&#x2122;s

Arbitration for Manheim,

fraudulent temporary tags.

Fraud Division will be in

will walk you through

Hear directly from officials

the Expo Hall with real

spotting the most commonly

representing TxDOT, TxTag

life examples of fraudulent

overlooked frame damage.

and the North Texas Tollway

documents you can see with

Get up close to a vehicle

Authority. And get a new

your own eyes. Learn how

and learn what to look for

sneak peak at the TIADA

to spot it from the experts so

when purchasing

Portal that will allow you to

you avoid getting fooled.

your inventory.

report this type of fraud. 32

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The best dealers in Texas, the best education anywhere.


Walkaround Competition

Auto Reconditioning

Expert Panels

Come out and try for the title of top salesperson in Texas. Joe Keadle, COO of Automotive Finance Corporation will host this fun and engaging contest where bragging rights and COLD HARD CASH are on the line. Donâ&#x20AC;&#x2122;t Miss it!

Discover what it takes to

Hear from some of the

make a dirty vehicle front

brightest legal experts in

line ready, faster. Experts

the industry as well as Tax

from Drive N Style will

Assessor Collector John

be sharing their tips in

Ames of Dallas County,

this hands-on learning

Ronnie Keister of Lubbock


County and Michelle

July/Special 2018

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French of Denton County.






L I M I T E D S P O N S O R S H I P & E X H I B I T I N G O P P O R T U N I T I E S AVA I L A B L E 34

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Alliance Auto Auctions – Monday WIFI CP Insurance Associates – Special Membership PrimaLend Capital Partners – Meeting Digital Signage Randi Long Insurance – Welcome Reception Autonation – Meeting Directional Signage TradeRev – Dealer Excursion V12Software – Lanyards Backlot Cars – Monday Happy Hour ACV Auctions – Monday Happy Hour Fergus Capital LLC – Monday Happy Hour Adesa – Hotel Keycard InterActive Financial Marketing Group – Guest Room Mirror Cling Decal B R O N Z E



700 Credit

Advantage GPS by Procon Analytics

Alpha Warranty Services Auto Master Systems, Inc. Calldrip

American Risk Services

Auto One Acceptance

AVIS Dealer Direct

Big Valley Auto Auction

Dealer Market Exchange PR LLC MOLOCAR, Inc PaymentVision RouteOne

JilCat Proline Neo



CarMax Auctions

Dealer OMG

Lane Gorman Trubitt, LLC

North Texas Tollway Authority Podium


Texas Lone Star Auto Auction–Lubbock vAuto

Wholesale Inc. Direct

Alamo Financial AUL Corp.



Calhoun Law Firm, PLLC Corpus Christi Auto Auction

Floorplan Xpress, LLC

Lobel Financial


Odenza Marketing Group

Preferred Dealer Solutions

Strategic Dealer Services

United Acceptance, INC.

AutoManager Inc.

Buckeye Dealership Consulting


San Antonio Auto Auction

Sterling Credit Corporation

AGORA Data, Inc.

Auction123, an ARI Company


Car Care Promotions–

Ignite Consulting Partners


IAA NextGear Capital

Passtime GPS

PTS Financial Services, Inc.

Rice-Christ, Inc.

Shilson Goldberg Cheung & Associates LLP Tax Refund Services Tax Max

The Innovate Companies Vehicle Solutions Corp


TEI Insurance Agency, Inc.

Tri State Dealer Services


Westlake Financial Services

Williams & Stazzone Insurance Agency, Inc.

C O N TA C T PAT T Y H U B E R AT PAT T Y. H U B E R @ T X I A D A . O R G / 5 1 2 . 3 1 0 . 9 7 9 5 July/Special 2018

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2018 TIADA Annual Conference & Expo July 29-31, 2018 Hilton Anatole Hotel – Dallas, TX Customize your conference experience by selecting from the options below. Please complete the registration form and return it with payment in full to the address listed or for online registration, go to



Full Conference Pass—Dealers Only (includes Welcome Reception, Monday & Tuesday Education /Sessions, Expo Hall, Luncheon & Awards Dinner) 1st Registrant 2nd Registrant* 3rd + additional Registrant*

One-Day Dealer Pass (select Monday, July 30 or Tuesday, July 31 (Monday Pass includes General Session, Learning Tracks and Expo Hall) (Tuesday Pass includes Expo Hall, Learning Tracks, Luncheon, Excursions)

$595 $495 $395

$300 $400 non-members

Expo Hall Only Dealer Pass


(includes Expo Hall Activities)

Non-Member (Dealers only)

$895 (except as noted)

TADA and out-of-state IADA members are eligible for TIADA member rate (coupon code required)

Awards Dinner Tickets Additional tickets many be purchased in conjunction with a dealer full conference pass* for your guest(s), spouse or children (10 & older); under 9 FREE.


* one dinner ticket included

Special Membership Ticket—Win $10,000 Each $100 membership donation enters you in the $10,000 drawing to be held at the Conference. You need not be present to win!


Sponsored by CP Insurance Associates *Registrants must be from same dealership to receive discounted rate

Please contact the hotel directly to book your room Room Reservations: 214.748.1200

Hilton Anatole Hotel / 2201 N. Stemmons Frwy / Dallas, TX 75207 36

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Dealership: ______________________________________________________ Phone: ___________________ Address: ________________________________________________City/ST/Zip: ______________________  1st REGISTRANT


 Primarily BHPH Dealer

 Primarily Retail Dealer

Name: ____________________________________Name for Badge: ________________________Title: _______________________ Email: _______________________________________________  FULL CONFERENCE ($595)  ONE DAY PASS- Monday ($300)  ONE DAY PASS- Tuesday ($300)  EXPO HALL ONLY PASS ($149 x ____)  Addt’l. Awards Dinner Ticket (10 & older) ($50 x ____)  Addt’l. Awards Dinner Ticket FREE (Child 9&under) ($0 x ____)  TIADA Special Membership Tickets ($100 x ____)


$___________ $___________ $___________ $___________ 1st Registrant Subtotal $__________


Name: ____________________________________Name for Badge: ________________________Title: _______________________ Email: _______________________________________________  FULL CONFERENCE ($495)  ONE DAY PASS- Monday ($300)  ONE DAY PASS- Tuesday ($300)  EXPO HALL ONLY PASS ($149 x ____)  Addt’l. Awards Dinner Ticket (10 & older) ($50 x ____)  Addt’l. Awards Dinner Ticket FREE (Child 9&under) ($0 x ____)  TIADA Special Membership Tickets ($100 x ____)


$___________ $___________ $___________ $___________ 2nd Registrant Subtotal $__________


Name: ____________________________________Name for Badge: ________________________Title: _______________________ Email: _______________________________________________  FULL CONFERENCE ($395)  ONE DAY PASS- Monday ($300)  ONE DAY PASS- Tuesday ($300)  EXPO HALL ONLY PASS ($149 x ____)  Addt’l. Awards Dinner Ticket (10 & older) ($50 x ____)  Addt’l. Awards Dinner Ticket FREE (Child 9&under) ($0 x ____)  TIADA Special Membership Tickets ($100 x ____)

Payment Information  Make check payable to TIADA.

$___________ $___________ $___________ $___________ 3rd Registrant Subtotal $__________

Total Amount Due $ ____________

 TIADA is hereby authorized to execute payment to the following credit card:

Credit Card Number _________________________________________________Exp. Date ____________


 Visa

 MC

 Discover

SVC _________

Name on Card _________________________________________ Authorized Signature __________________________________________ For additional dealer registrants, please call us at 512.244.6060. For more information or to register online: TIADA | 9951 Anderson Mill Rd, Suite 101; Austin, TX 78750 | Phone 512.244.6060 | FAX 512.244.6218 | July/Special 2018

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We’re the GPS Company Your Outdated Provider is Worried About.


DIFFERENCE YOURSELF! Visit us at TIADA’s Annual Conference

Booth #130

The pioneers of GPS tracking are back to improve outdated solutions that continue to clutter the market. Of course, we’re not just returning to the game – we’re redefining it. Advantage GPS is solving problems that auto lenders still face and your current provider just can’t touch. Things like:

• Real-time data with no button to push & blazing fast 4G LTE speeds - no extra cost • Interactive dashboard that group risks into categories using artificial intelligence • Risk mitigation tool to manage all your GPS devices regardless of brand or solution provider

• A team of service professionals that take the time to listen & treat you with respect With everything that Advantage GPS delivers, it’s no wonder the other guys are worried. Serving nearly 900 auto lenders with 400,000+ connections and counting.

advantage-gps-tiada-ad.indd 1

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5/14/18 5:19 PM

Become a TIADA Member


Business Name: ____________________________________________ Select one:

Dealer Member

Associate Member

Contact Person: ____________________________________________ Address: __________________________________________________ City: _________________________________________ State: _______

TIADA texas independent automobile dealers association

TIADA texas independent automobile dealers association

2018 TIADA Membership Dues: $499

Zip: __________________ County: _____________________________ E-mail address: _____________________________________________ Business Phone: _______________________ Fax: ________________________ Cell Phone: ___________________________________________

OR join our monthly payment plan of

$41.58 per month (Dues include NIADA membership and local chapter membership where applicable.)

Dealer P Number: ___________________________________________ Who referred you to TIADA? __________________________________ Mailing Address (if different from above): __________________________________________________________ City: _________________________ State: _______ Zip: ___________

PLEASE INDICATE PAYMENT METHOD: Check or Money Order payable to TIADA Check # __________ Credit Card Card Number: __________________________________________________ Sec.Code: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Expiration Date: ____________ Monthly Payments - $41.58 per month Via Credit Card (Please enter card information above) Via Bank Draft (Authorization Agreement required - contact state office)

Mail or Fax Application To: TIADA Membership Services, 9951 Anderson Mill Rd., Suite 101, Austin, TX 78750 FAX 512.244.6218


Dues are not deductible as charitable contributions for income tax purposes but may be deductible as miscellaneous itemized deductions, subject to IRS restrictions. It is estimated that 20 percent of your dues dollars is used for lobbying activities and is therefore not deductible.

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STAY ONE STEP AHEAD OF THE COMPETITION The NIADA Certified Pre-Owned Vehicle Program gives you the edge. As the only nationally recognized, independent CPO program, customers know they can trust an NIADA dealership. And as a complete marketing and selling system, it helps you drive revenue, sell more cars and stand apart from everything else out there.

More Partners. More Value. More Profits. Visit for more information or call 1.877.310.0288 to sign up today.

Administered by Warrantech, a proud member of the NIADA Diamond National Corporate Partner Program

UCD-025 (09/17)

2018 TIADA Vendor Directory A Complete Listing of TIADA’s Associate Members compiled by Texas Dealer staff The following is a complete list of the current associate members of TIADA as of June 15, 2018. A listing with an asterisk (*) indicates the member advertises in this magazine, a highlighted listing indicates the member is an Annual Conference sponsor at the platinum, gold, silver or specialty level and a listing with a logo indicates an enhanced listing. Entries are alphabetical by category. Categories are: Auction; Consulting/Education; CPA/Accounting; Credit Services; CRM; Dealer Management Software; Dealer Supplies & Services; Digital Marketing/SEO; Finance/ Banking; Floorplan; Forms/Printing; GPS Payment Protection/Recovery; Insurance; Legal Services; Other; Payment Processing; Service Contracts; Software; Vehicle History Reports; Vehicle Listing.

AUCTION *ADESA San Antonio *ACV Auctions

640 Ellicott Street Buffalo, NY 14203 Contact: Jim Honsberger Phone: 800.553.4070 Email: Website: ACV Auctions is the nation’s fastest growing independent auto auction. With end-to-end service, dealers no longer need to leave the lot to find great inventory across the US.

________________________________ *ADESA Austin, Inc.

2108 Ferguson Lane Austin, TX 78754 Contact: Rich Levene Phone: 512.873.4000 • Fax: 512.873.4022 Email: Website: ADESA offers a full range of physical and online auction, reconditioning, logistical and other vehicle-related services.

________________________________ *ADESA Dallas

3501 Lancaster Hutchins Road Hutchins, TX 75141 Contact: Bob Bannister Phone: 972.225.6000 • Fax: 972.284.4799 Email: Website: ADESA offers a full range of physical and online auction, reconditioning, logistical and other vehicle-related services.


200 S. Callaghan Road San Antonio, TX 78227 Contact: Clif Sprenger Phone: 210.434.4999 • Fax: 210.431.0645 Email: Website: ADESA offers a full range of physical and online auction, reconditioning, logistical and other vehicle-related services.

________________________________ Alliance Auto Auction of Abilene

6657 US Hwy 80 W Abilene, TX 79605 Contact: Tim Bartley Phone: 325.698.4391 • Fax: 325.691.0263 Email: Website: Dealer Only Auto Auction

________________________________ Alliance Auto Auction of Dallas

9426 Lakefield Boulevard Dallas, TX 75220 Contact: Christopher Dean Phone: 214.646.3136 • Fax: 469.828.8225 Email: Website: NAAA Member with Simulcast, OVE, Recon Services, Pre & Post Sale Inspections

________________________________ Alliance Auto Auction of Longview

6000 SE Loop 281 Longview, TX 75602 Contact: Chris Barile Phone: 903.212.2955 • Fax: 903.212.2956 Email: Website: Dealer Only Auction Auction


Ally SmartAuction

500 Woodward Avenue, Mail Code MI-01-15-AUTOFIN Detroit, MI 48226 Contact: Kimela Rich Phone: 469.203.2921 • Fax: 844.614.7174 Email: Website: Industry-leading online auction. Franchise and independent dealers have purchased nearly 6 million vehicles since 2000.


*America’s Auto Auction - Austin

16611 IH-35 Buda, TX 78610 Contact: Jamie McCollum Phone: 512.268.6600 • Fax: 512.268.6607 Email: Website: We are a Wholesale Automobile Auction specializing in selling New Car Trades.


*America’s Auto Auction - Dallas

219 N Loop 12 Irving, TX 75061 Contact: Ruben Figueroa Phone: 972.445.1044 • Fax: 972.591.2742 Email: Website: We are a Wholesale Automobile Auction specializing in selling New Car Trades.


Alliance Auto Auction of Waco *ADESA Houston

4526 N Sam Houston Parkway West Houston, TX 77086 Contact: Michael Schenks Phone: 281.885.5201 • Fax: 281.580.8030 Email: Website: ADESA offers a full range of physical and online auction, reconditioning, logistical and other vehicle-related services.

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15735 North Interstate 35 Elm Mott, TX 76640 Contact: James Barron Phone: 254.829.0123 • Fax: 254.829.1298 Email: Website: Dealer Only Auto Auction


*America’s Auto Auction - Houston

1826 Almeda Genoa Road Houston, TX 77047 Contact: Rob Frazier Phone: 281.819.3600 • Fax: 281.819.3601 Email: Website: Wholesale Auto Auction with full service Recon Center

________________________________ 41



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Corpus Christi Auto Auction

*America’s Auto Auction - North Houston

1440 FM 3083 Conroe, TX 77301 Contact: Buddy Cheney Phone: 936.788.2881 • Fax: 936.788.2842 Email: Website: We are a Wholesale Automobile Auction specializing in selling New Car Trades.

________________________________ AutoNation Auto Auction Houston

608 W. Mitchell Road Houston, TX 77037 Contact: Mike Green Phone: 281.506.3220 • Fax: 281.506.3866 Email: Website: An auction built to purchase exclusive trade-ins from America’s largest automotive retailer. We offer friendly, knowledgeable staff in a nononsense, simple approach to business.


2149 IH 69 Access Road Corpus Christi, TX 78380 Contact: Hunter Dunn Phone: 361.767.4100 • Fax: 361.767.9840 Email: Website: Serving the South Texas area for over 25 years. Connecting buyers and sellers; we strive to treat everyone like family.

________________________________ *EPI El Paso Independent Auto Auction 7930 Artcraft Road El Paso, TX 79932 Contact: Luke Pidgeon Phone: 915.496.6052 • Fax: 915.587.6701 Email: Website: Full service, in-lane & online wholesale auto auction

________________________________ Greater Tyler Auto Auction

11654 Highway 64 W Tyler, TX 75704 Contact: Wayne Cook Phone: 903.597.2800 • Fax: 903.597.3848 Email: Website: Sale Tuesday’s 5 PM, Edge Pipeline Simulcast - 4 Lanes, Member: NAAA, TIADA, Founders Group



1000 W. 25th Street, Suite E Kansas City, MO 64108 Contact: Anders Ericson Phone: 855.925.2252 Email: Website: BacklotCars is an online platform to buy fresh trades from new car stores, all inspected and guaranteed. We also offer transportation and inventory financing. Sign-up for free at


Houston Auto Auction

6767 North Freeway Houston, TX 77076 Contact: Tim Bowers Phone: 713.644.5566 • Fax: 713.644.0889 Email: Website: Dealer-Only Auction every Tuesday at 1 p.m. Variety of sellers includes Local Dealers; Bank/ Credit Unions; Government Entities; Oil/Gas/ Utility, Fleet/Lease companies.

________________________________ IAA

*Big Valley Auto Auction - Donna

4315 Hutto Road Donna, TX 78537 Contact: Maria Acuna Phone: 956.461.9000 • Fax: 956.503.6027 Email: Website: With our 50 franchise dealers in the Rio Grande Valley and more than 2000 registered dealers, we offer a Big Time Auction Experience.

________________________________ *Copart Auto Auction

14185 Dallas Parkway, Suite 400 Dallas, TX 75254 Contact: Brett Adair Phone: 972.391.5074 • Fax: 972.661.9255 Email: Website: DRIVE Auto Auctions sells clean titles, front line vehicles to dealers and other business buyers through online auctions. Visit DRIVEAutoAuctions. com or download the DRIVE Mobile App!


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2535 W. Mt. Houston Road Houston, TX 77038 Contact: TC Lozano Phone: 281.847.4700 • Fax: 281.847.4799 Email: Website:

________________________________ Lufkin Dealers Auto Auction

2109 N. John Redditt Drive Lufkin, TX 75904 Contact: Wayne Cook Phone: 936.632.4290 • Fax: 936.632.4218 Email: Website:

________________________________ *Manheim Dallas

5333 W. Kiest Boulevard Dallas, TX 75236 Contact: Rich Curtis Phone: 214.467.6242 • Fax: 214.467.5674 Email: Website: Manheim Dallas 5,500 plus vehicles every week!


*Manheim Dallas Fort Worth

12101 Trinity Boulevard Fort Worth, TX 76040 Contact: Nicole Graham-Ponce Phone: 817.399.4000 • Fax: 817.399.4251 Email: Website: Dealer only automobile auction in the DFW metroplex offering Highline, RV/Boat, Mobile, and Weekly sales.

________________________________ *Manheim Houston

14450 West Road Houston, TX 77041 Contact: Brian Walker Phone: 281.955.4667 • Fax: 281.955.4649 Email: Website: Leading provider of vehicle remarketing services, connecting qualified buyers and motivated sellers to achieve results.

________________________________ *Manheim San Antonio

2042 Ackerman Road San Antonio, TX 78219 Contact: Mike Browning Phone: 210.661.4200 • Fax: 210.662.3197 Email: Website: Leading provider of vehicle remarketing services, connecting qualified buyers and motivated sellers to achieve results.

________________________________ *Manheim Texas Hobby

8215 Kopman Road Houston, TX 77061 Contact: Darren Slack Phone: 713.649.8233 • Fax: 713.640.6381 Email: Website: Leading provider of vehicle remarketing services, connecting qualified buyers and motivated sellers to achieve results.

________________________________ Metro Auto Auction - Dallas

1836 Midway Road • Lewisville, TX 75056 Contact: Barb Schmidt Phone: 972.492.0900 Email: Website: We are a used car auto auction that provides outstanding inventory and service to our used car dealers.

________________________________ San Antonio Auto Auction

13510 Toepperwein Road San Antonio, TX 78233 Contact: Brandon Walston Phone: 210.298.5477 • Fax: 210.298.5484 Email: Website:

________________________________ 43

Victoria Auto Auction *Texas Direct Auto Auction ( 2000 Cavalcade • Houston, TX 77009 Contact: Morgan Cavallo Phone: 281.301.0958 • Fax: 281.932.7485 Email: Website:


________________________________ Texas Lone Star Auto Auction

2205 Country Club Drive • Carrollton, TX 75006 Contact: Jeffrey Dunning Phone: 214.483.3597 • Fax: 214.483.3814 Email: Website: Auction held every Tuesday and Thursday @ 2PM Selling Mainly Franchise Trades

________________________________ Texas Lone Star Auto Auction - Lubbock 2706 E. Slaton Road Lubbock, TX 79404 Contact: Dale Martin Phone: 806.745.6606 • Fax: 806.745.9280 Email: Website:

________________________________ USA Auto Auction, Inc.

3208 E. 10th Street Amarillo, TX 79104 Contact: Bobby D. Clark Phone: 806.374.8982 • Fax: 806.374.8984 Email: Website:

835 Industrial Park Drive Victoria, TX 77905 Contact: Shelly Griffin Phone: 361.576.0058 • Fax: 361.578.2262 Email: Website:

Wholesale Inc. Direct

8032 Eastgate Boulevard Mt. Juliet, TN 37122 Contact: Ernest Lawson Phone: 615.549.5870 Email: Website: Largest wholesaler in the country. We buy, sell, ship - anytime, anywhere, 24-7.

CONSULTING/EDUCATION Buckeye Dealership Consulting

100 Marwood Circle Boardman, OH 44512 Contact: AJ Johnson Phone: 330.726.9030 Email: Website: Buckeye Dealership Consulting is a leader in the Reinsurance Market for BHPH Dealers. We reinsure Warranties, VSC, CPI, and more.



Ignite Consulting Partners

301 Commerce Street, Suite 2360 Fort Worth, TX 76102 Contact: Steve Levine Phone: 817.875.0621 Email: Website: Ignite provides compliance, technology and implementation consulting services to the consumer finance industry.


CliftonLarsonAllen LLP

5001 Spring Valley, Suite 600W Dallas, TX 75244 Contact: Kevin Roy Phone: 972.383.5700 • Fax: 972.383.5750 Email: Website: CPAs and consultants with deep industry experience to help drive dealerships and owners to financial success.

________________________________ Edith E Alvarado, CPA

15634 Wallisville Road, #800-180 Houston, TX 77049 Contact: Edith Alvarado Phone: 832.919.2069 • Fax: 832.694.3941 Email: Specializing in maximizing tax savings for the Used Car Dealership industry.


Garage Liability Kevin Smith Insurance is now Tri-State Dealer Services. With expansion and coverages being available outside of Texas, we’ve changed our name to better suit the areas of our growing agency.


Tri-State Dealer Services is one of the largest writers of Garage Liability in the state. We work with several A+ rated companies which offer exceptional rates to car dealers and repair shops. Call today for a “quick” 10-minute quote!

8739 Davis Blvd. Keller, TX 76248

800-687-3236 / Fax (817) 581-1921



F&I • Vehicle Service Contracts • GAP Insurance • Tire & Wheel Vehicle Protection Products • Property • Wreckers 2 Car Haulers • Cargo • Dealer Bonds • Personal Lines T e x a s

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Lane Gorman Trubitt, LLC

2626 Howell Street, Suite 700 Dallas, TX 75204 Contact: Collin Kanelakos Phone: 214.461.1492 • Fax: 214.871.0011 Email: Website: With a dedicated automotive team, LGT has the industry experience to serve your accounting needs.

________________________________ Shilson, Goldberg, Cheung & Associates, LLP

2180 N. Loop West, Suite 260 Houston, TX 77018 Contact: Jason Cheung Phone: 713.290.8171 • Fax: 713.290.8183 Email: Website: CPA firm serving BHPH dealers and related finance companies across the country

________________________________ Tax Refund Services Tax Max

7815 Temple Terrace Highway Tampa, FL 33637 Contact: Bill Neylan Phone: 813.987.2199 • Fax: 813.983.0187 Email: Website: We route customers’ tax refunds directly to the dealership to use for down payments.


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TVO Tax Services, LLC

1630 Sweetwater Lane Prosper, TX 75078 Contact: Douglas Popino Phone: 214.220.9315 • Fax: 972.396.4937 Email:

________________________________ Xavier Reyna, CPA

8433 Katy Freeway, Suite 250 Houston, TX 77024 Contact: Xavier Reyna Phone: 713.952.1712 • Fax: 281.605.4537 Email: Website:


27777 Franklin Road, Suite 1850 Southfield, MI 48034 Contact: Ann Carson Phone: 202.422.2351 Email: Website: The leader in credit reporting and compliance solutions designed for the automotive industry.



7001 Boulevard 26, Suite 342 North Richland Hills, TX 76180 Contact: Scott Carlson Phone: 888.493.6891 • Fax: 817.605.8773 Email: Website: We build Custom-Fit Scoring models for used-car financing dealerships.

________________________________ MicroBilt Corporation

1640 Airport Road, Suite 115 Kennesaw, GA 30144 Contact: Randy Mosteller Phone: 770.218.4400 Ext. 4153 Fax: 813.289.5557 Email: Website: MicroBilt the leader in providing access to credit reports, PRBC, collections and skip tracing tools.

________________________________ RouteOne

31500 Northwestern Highway, Suite 200 Farmington Hills, MI 48334 Contact: Jerry Cantu Phone: 248.633.3347 • Fax: 248.862.7544 Email: Website: Credit application management system, compliance, online credit apps, eContracting, vehicle values, desking, etc..



AutoRaptor CRM

144 Westminster Street, Suite 200 Providence, RI 02903 Contact: Howard Leavitt Phone: 401.421.6533 • Fax: 401.331.5636 Email: Website: Powerful, user-friendly features like automation, texting, VIN & license scanning to help dealerships close deals and retain customers.


PO Box 54221, Jacksonville, FL 32245 Contact: Jillian Palmer Phone: 800.526.5832 • Fax: 904.354.6332 Email: Website: Deal Pack offers an integrated payment portal, CRM, sales, leasing, finance, and service/parts with real-time accounting and consolidated financials for multiple-branch operations.

________________________________ Auto Master Systems, Inc.

9819 Whithorn Drive, Houston, TX 77095 Contact: Mike Downey Phone: 855.992.9913 • Fax: 765.384.4378 Email: Website: Auto Master Systems, Inc. is the top BHPH/ LHPH/indirect lending customizable solution in the industry for the last 31 years for self-financing dealers.

________________________________ AutoAction

10810 Katy Freeway, Suite 103, Houston, TX 77043 Contact: Ramzi Sabra Phone: 713.827.0777 • Fax: 713.827.0771 Email: Website: Dealership Management Software for Independent Dealers

________________________________ *AutoManager Inc.

7301 Topanga Canyon Boulevard, Suite 200 Canoga Park, CA 91303 Contact: Mark Garland Phone: 800.300.2808 • Fax: 310.820.2384 Email: Website: We’ve been delivering cutting-edge scalable software to independent and franchise dealers for over 30 years.

________________________________ AutoRevolution

2695 Villa Creek Drive, Suite B109 Dallas, TX 75234 Contact: Brian Metzger Phone: 888.263.5580 Email: Website: Dealership Websites, Forward2Phone Texting, Inventory Management and Distribution, Internet Lead Management, Inventory Marketing and SEO

________________________________ 46

CPS - Computer Programming Services, Inc.

1616 West Berry Street Fort Worth, TX 76110 Contact: Debra Flanagan Phone: 817.927.5994 • Fax: 817.927.0040 Email: Website: Designed for the BHPH dealer... strong collection module... manage costs and employees... print all type sales.

________________________________ DealerCenter

4751 Wilshire Boulevard, Suite 200 Los Angeles, CA 90010 Contact: Barry Lane Phone: 602.341.9160 • Fax: 323.692.4092 Email: Website: Leading provider of web-based dealer management solutions supporting the independent auto dealer.

________________________________ DealerSocket

100 Avenida La Pata San Clemente, CA 92673 Contact: Wade Larwin Phone: 949.900.0300 • Fax: 949.535.1586 Email: A Customer Relationship Management tool designed to help dealers keep track of their customers and prospects.

________________________________ *Frazer Computing, Inc.

6196 U.S. Highway 11, Canton, NY 13617 Contact: Jake Morley Phone: 888.963.5369 • Fax: 888.963.3366 Email: Website: Provider of Dealer Management Software to over 3,700 Texas dealers.

________________________________ Get My Auto

2333 North Broadway, Suite 100 Santa Ana, CA 92706 Contact: Amir Razavi Phone: 949.506.5868 Email: Website: Get My Auto is a Full Platform Software provider for Automotive Dealerships (Websites, Craigslist Posting, BDC Training, and Automotive Facebook Ads).

________________________________ SGI Services

PO Box 3400, Conroe, TX 77305 Contact: Steve DeLuke Phone: 713.459.7788 Email:

________________________________ Sutton Technologies

716 Windsong Street Mesquite, TX 75149 Contact: James Sutton Phone: 972.288.3898 Email: Website: Providing software solutions to the Independent BHPH Automotive Industry


V12 Software Inc., an EveryCarOnline Company

2368 Walsh Avenue, Santa Clara, CA 95051 Contact: Staci van Wyk Phone: 650.284.0496 • Fax: 650.268.9660 Email: Website: V12Software helps thousands of dealers improve profitability with our FB Marketplace, Craigslist posting tools, online classified syndication and Ad360. Advertise your dealership and inventory all over the internet.

________________________________ Wayne Reaves Software & Websites

6211 Thomaston Road Macon, GA 31220 Contact: Bob Higgins Phone: 800.701.8082 • Fax: 478.477.5062 Email: Website: Our DMS provides an easy to use experience for dealers of all types and sizes with multi-location and online hosting capability.


1379 Cross Creek Circle Tallahassee, FL 32301 Contact: Michael Samaan Phone: 850.877.8804 • Fax: 850.877.5910 Email: Website: ADD provides point-of-sale products, real-time vehicle data, and web-based tools for dealers.

________________________________ *AutoZone

123 S. Front Street, Memphis, TN 38103 Contact: Robert Doyle Phone: 817.244.0695 • Fax: 866.354.2922 Email: Website: Quality automotive parts and accessories

________________________________ Bob Hughes Display

9620 Long Point Road, #700, Houston, TX 77055 Contact: Bob Hughes Phone: 713.468.7726 Email:

________________________________ Car Care Promotions 7730 Meadow Park Drive, #103 Dallas, TX 75230 Contact: Joe Gast Phone: 214.801.2195 Email: Website: Sell more vehicles by including our 2 Year Maintenance Plan on all your vehicles!

________________________________ Dealer Market Exchange

City View Plaza II, Suite 5050, 48 Road 165 Guaynabo, Puerto Rico 00968 Contact: Holly Jonsson Phone: 844.369.2001 Email: Website: Digital tools for wholesale, trading, inventory, and more. Manage your dealership from any device.

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Drive N Style of Central Texas

18348 Masi Loop Pflugerville, TX 78660 Contact: Mathew Yellott Phone: 512.645.0766 • Fax: 512.645.0766 Email: Website: We are the industry leading mobile reconditioning company right here in Central Texas.

________________________________ Great American Automotive Products 6701 Concord Park Drive Houston, TX 77040 Contact: Julie Byer Phone: 713.744.7823 • Fax: 713.744.7877 Email: Website:

________________________________ Legacy Dealer Services

212 Highland Terrace Norman, OK 73069 Contact: Billy Moss Phone: 405.834.1235 Email: Website:

________________________________ Pro-Vigil Surveillance Services

4646 Perrin Creek, Suite 280 San Antonio, TX 78217 Contact: Nicole Jackson Phone: 210.254.0691 Email: Website: Pro-Vigil provides video surveillance solutions you need to improve performance, safety, and peace of mind through intelligent video insight.

DIGITAL MARKETING/SEO Dealer OMG - Dealer Online Marketing Group

8830 Business Park Drive, Suite 800 Austin, TX 78759 Contact: Andrew Street Phone: 512.588.3687 Email: Website: We are specialists in Facebook/Instagram marketing for car dealerships.

________________________________ Fastlane Technologies

4144 N Central Expressway, #580 Dallas, TX 75204 Contact: Brandon Hall Phone: 214.550.2884 Email: Website: Fastlane creates a modern, online purchase experience by allowing a consumer to purchase a vehicle directly from a dealer’s web site, with an Amazon check out experience.

________________________________ InterActive Financial Marketing Group

1509 West Main Street Richmond, VA 23220 Contact: Travis Weisleder Phone: 804.225.1880 Email: Website: IFMG offers marketing solutions that are built for the independent dealer. From our complaint and easy to use text message solution TextFuel to our lead generation program,


Makes Media

8404 Summer Tree Court Austin, TX 78759 Contact: Jayson Keener Phone: 210.606.6583 Email: Website: Marketing and Advertising Solutions for BHPH dealers in PPC, SEO, Paid Social, and Video Content

________________________________ OfferUp

1745 114th Ave SE Bellevue, WA 98004 Email: Website: OfferUp is the largest mobile marketplace for local buyers and sellers in the U.S. With more than 60+ million downloads, the OfferUp app has rapidly become the premier destination for car shoppers. Millions of buyers use OfferUp to search for cars & trucks and connect instantly with dealers listing vehicles in their area. It’s time to list on OfferUp.


320 W. Eagle Drive, Suite 100 Denton, TX 76201 Contact: Sissy Runions Phone: 940.382.3962 • Fax: 940.392.3942 Email: Website:

________________________________ Ace Motor Acceptance Corporation

111 Cupped Oak Drive, Suite F Matthews, NC 28104 Contact: Russ Algood Phone: 704.882.7100 Email: Website: Ace Motor Acceptance Corporation (AMAC) specializes in providing capital to BHPH dealers.


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Jett Vehicle Finance Cornwell Jackson

Alamo Financial

31000 IH10 West Boerne, TX 78006 Contact: Eric Batchelor Phone: 210.530.0500 • Fax: 830.755.2434 Email: Website: Purchase Finance Contracts / Account Servicing for BHPH Dealers.

________________________________ American Credit Acceptance

961 East Main Street Spartanburg, SC 29302 Contact: Meredith Brown Phone: 866.202.6912 Email: Website: American Credit Acceptance is a sub-prime auto finance company providing point-of-sale financial solutions from coast-to-coast. Through our capital solutions division, Spartan Financial Partners, we also offer bulk purchase and lines of credit to BUY HERE PAY HERE dealers and independent auto finance companies.

________________________________ Auto One Acceptance, LLC.

1111 W Mockingbird Lane, Suite 260 Dallas, TX 75247 Contact: Jesse Hernandez Phone: 972.581.0185 • Fax: 972.827.3713 Email: Portfolio purchasing for BHPH dealers (Compras de Portafolios).

________________________________ Car Financial Services, Inc.

1000 South Main Street, Suite 100 Grapevine, TX 76051 Contact: Perry Allen Phone: 972.538.2030 • Fax: 972.393.4285 Email: Website: CAR Financial has a proven track record of over 25 years in the Auto Finance industry and can customize a purchase/service program that meets your needs.

________________________________ Car Financial Services, Inc. San Antonio

8503 Broadway, Suite 112 San Antonio, TX 78217 Contact: Alfred Reveles Phone: 210.544.5709 • Fax: 210.930.3202 Email: We are your one-stop shop if you are in the buy/ here, pay/here industry. We buy Stream, Bulk and Floor Plan.


6865 Windcrest Drive, Suite 100 Plano, TX 75024 Contact: Mike Rizkal Phone: 972.202.8000 • Fax: 972.202.8010 Email: Website: auto-dealership-accounting/ Specializing in comprehensive accounting, tax, and assurance services for the independent auto dealership industry.

________________________________ Credihogar, LLC

PO Box 2802 Frisco, TX 75034 Contact: Mauricio Galvan Phone: 888.503.3298 • Fax: 214.382.9445 Email: Website: Finance company specializing in non-prime auto loans. Credihogar buys individual loans and portfolios of existing loans from dealerships and independent auto lots.

________________________________ D-1 Capital, LP

13612 Midway Road, Suite 310 Dallas, TX 75244 Contact: James Doggett Phone: 972.239.6791 • Fax: 972.534.1562 Email: We buy payment streams from BHPH dealers.

________________________________ Fergus Capital LLC

2 Bridge Avenue, Suite 131 Red Bank, NJ 07701 Contact: Marc Feaster Phone: 908.340.1000 • Fax: 732.758.9878 Email: Website:

________________________________ Frost Bank

777 Main Street, Suite 500 Fort Worth, TX 76102 Contact: Clint Cockerell Phone: 817.420.5407 Email: Traditional Banking, Investments and Insurance services.

________________________________ Innovative Funding Services

14205 Burnet Road, Suite 400 Austin, TX 78728 Contact: Tracy Armstrong Phone: 512.336.8700 • Fax: 512.336.8704 Email: Innovative Funding Services (IFS) is a full-service auto finance company specializing in off-lease purchase and auto loan refinance transactions in all 50 states.

17555 El Camino Real, Suite 200 Houston, TX 77058 Contact: Mary Butler Phone: 877.486.5388 Email: Website: Auto Finance Company

________________________________ *LOBEL FINANCIAL

1020 NE Loop 410, Suite 360 San Antonio, TX 78209-1226 Contact: Alfred Garcia Phone: 210.541.9500 • Fax: 210.541.9501 Email: Website: prospective-dealers Lobel Financial is a technology-based, privately held consumer finance company that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment sales contracts.

________________________________ Mid-Atlantic Finance Company

515 N. Sam Houston Parkway #180 Houston, TX 77060 Contact: Kip Cochran Phone: 866.707.6131x276 • Fax: 727.324.1388 Email:

________________________________ Motor Finance Co

1011 Camden San Antonio, TX 78215 Contact: Kim Stehle Phone: 210.227.9191 • Fax: 210.227.1451 Email:

________________________________ Peritus Portfolio Services LLC

433 East Las Colinas Boulevard, Suite 475 Irving, TX 75039 Contact: Gary Perdue Phone: 866.831.5954 ext. 40 • Fax: 817.796.2743 Email: Website: Peritus purchases BHPH accounts and open bankruptcy accounts from dealers, finance companies, credit unions in Texas.

________________________________ PFS Auto Finance of Texas LLC

PO Box 811 Spartanburg, SC 29304 Contact: David Evans Phone: 469.263.4265 • Fax: 864.237.6096 Email: Website: Sub-prime lender not beacon score driven. “Common sense loans at uncommon speed”.



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Westlake Financial Services PrimaLend Capital Partners

10300 N. Central Expressway, Suite 410 Dallas, TX 75231 Contact: Matthew Nibarger Phone: 972.239.6668 • Fax: 972.239.6010 Email: Website: Provides NO HASSLE revolving lines of credit and inventory floor plans to independent auto dealers and finance companies nationwide.

________________________________ Quality Acceptance, LLC

4414 Centerview Drive, Suite 169 San Antonio, TX 78228 Contact: Ernest Franco Phone: 210.519.8358 • Fax: 210.731.9531 Email: Specialized in the purchase and servicing of automobile installment sale contracts from numerous dealers in Southern California, Nevada and Texas.

________________________________ SDA, Inc.

2060 Mount Paran Road NW, Suite 101 Atlanta, GA 30327 Contact: Michael Diaz Phone: 404.352.9936 • Fax: 404.352.9937 Email: Website: Providing capital to Buy-Here, Pay-Here Dealers Nationwide for over two decades!

________________________________ SecureClose

540 West Iron Avenue, Suite 204 Mesa, AZ 85210 Contact: Ace Christian Phone: 770.856.0893 Email: Website:

________________________________ Southwest Bank

2050 Hall Johnson Road, Suite 100 Grapevine, TX 76051 Contact: Brenda Stuckert Phone: 214.675.0299 Email:

________________________________ Spartan Financial Partners

961 East Main St Spartanburg, SC 29302 Contact: Meredith Brown Phone: 855.233.3605 Email: Website: Spartan Financial Partners specializes in providing capital solutions for BUY HERE PAY HERE dealers and Independent Auto Finance companies.


*Sterling Credit Corporation

555 Winderley Place, Suite 120 Maitland, FL 32751 Contact: Jason Ward Phone: 407.240.2345 ext. 104 Fax: 866.314.3080 Email: Website: Sterling Credit Corp. is the key to turning your in-house sales contracts into quick cash

________________________________ Strategic Dealer Services

1431 Greenway Drive, Suite 143 Irving, TX 75038 Contact: Mike Kolb Phone: 214.838.1212 • Fax: 214.838.1217 Email: Capital Lines of Credit, Bulk Purchasing, BHPH Receivable Servicing, Warranty and Marketing Services.

4751 Wilshire Boulevard, Suite 100 Los Angeles, CA 90010 Contact: Dora Gonzalez Phone: 210.563.4362 • Fax: 866.759.4446 Email: Website: Westlake Financial Services offers full-spectrum auto financing for franchise and independent dealers across 44 states.

________________________________ Woodlands Financial Services, Inc

10655 Six Pines Drive, Suite 140 The Woodlands, TX 77380 Contact: Somir Paul Phone: 281.367.2040 x 1014 • Fax: 281.367.3380 Email: Website: Texas based regional auto finance company, that has been serving independent automobile dealers since 1993 by providing underwriting, financing and collection services.



Texas Capital Bank

Automotive Finance Corporation (AFC)

2350 Lakeside Boulevard, Suite 800 Richardson, TX 75082 Contact: Brad Fisher Phone: 972.656.6698 • Fax: 972.656.6664 Email: Website: We offer revolving lines of credit secured by the accounts receivable portfolio.


TexCap Financial, LLC

14875 Landmark Boulevard #215 Dallas, TX 75254 Contact: Julio Lopez Phone: 214.687.8155 • Fax: 972.829.8906 Email: Website: Looking for dependable dealer solutions? Fast, flexible funding with the cash flow you need TODAY! Call us to grow your business TODAY.

________________________________ The Innovate Companies

4704 Mercantile Drive Ft Worth, TX 76017 Contact: Brandi Hudecki Phone: 817.471.1132 Email: Website:

________________________________ United Acceptance Inc

2400 Lake Park Drive, Suite 100 Smyrna, GA 30080 Contact: Tyson Lee Phone: 770.799.1859 • Fax: 770.799.1850 Email:

________________________________ Vehicle Solutions Corp.

104 Crandon Boulevard, Suite 400 Key Biscayne, FL 33149 Contact: Alberto San Miguel Phone: 305.810.9898 Email:

13085 Hamilton Crossing Boulevard, Suite 300 Carmel, IN 46032 Contact: Stephanie Freeman Phone: 317.343.5020 • Fax: 317.843.3178 Email: Website: Automotive Finance Corporation (AFC) is the premier capital funding source for the used car industry.

________________________________ Dealers Credit Express

PO Box 7030 Texarkana, TX 75504 Contact: Lucas Ponder Phone: 903.793.5925 • Fax: 903.793.7385 Email: Website: Automotive Floor Plan Financing

________________________________ Floorplan Xpress, LLC - Austin

8101 Cameron Road, Suite #301 Austin, TX 78754 Contact: Charles Sutton Phone: 254.289.0116 Email: Website: Inventory financing for independent used car dealers. Floorplanning made easy.

________________________________ *NextGear Capital

11799 North College Avenue Carmel, IN 46032 Contact: Lori Kahre Phone: 317.975.2657 • Fax: 877.874.0714 Email: Website: NextGear Capital provides inventory financing to floor plan vehicles for Retail, Wholesale, Salvage or Specialty purchases.


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Used Cars, Inc

American Recovery Association


314 E. Rio Grande Pearsall, TX 78061 Contact: Don Mayer Phone: 830.334.4501 Email: Dealer Floorplan Company

1400 Corporate Drive, Suite 175 Irving, TX 75038 Contact: Les McCook Phone: 972.755.4755 • Fax: 972.870.5755 Email: Website: The American Recovery Association, Inc. is the world’s largest organization of professional finance adjusters and certified asset recovery specialists.

*Burrell Printing Co., Inc.

________________________________ Westlake Flooring Services

4751 Wilshire Boulevard, Suite 100 Los Angeles, CA 90010 Contact: Dustin Bell Phone: 682.304.7176 Email:


901 Hwy. 685 Pflugerville, TX 78660 Contact: Mark Bolles Phone: 800.252.9154 • Fax: 512.990.3001 Email: Website:



*Goldstar by Spireon

XLFunding LLC

10333 N Meridian, Suite 200 Indianapolis, IN 46290 Contact: Garrett Weyrich Phone: 317.689.7933 • Fax: 317.689.7940 Email: Website: Floorplan Inventory Financing

*Advantage GPS by Procon Analytics

17361 Armstrong Avenue Irvine, CA 92614 Contact: Corinna Tutor Phone: 949.422.7103 Email: Website: The pioneers of GPS tracking are back to improve the outdated solutions cluttering the market.

16802 Aston Street Irvine, CA 92606 Contact: Brandi Pickett Phone: 1.800.557.1449 x6040 Email: Website: The easier, faster, more reliable GPS solution



We’ve Got You Covered! Find out what a Specialized Insurance Agency can do for you! Garage Liability Package

Workers Compensation

Car Rentals

Lease Here / Pay Here

Dealer Bonds

Williams & Stazzone has been insuring dealers since 1989. Our Garage Liability Program represents STABILITY for your dealership.

• Garage Liability Specialists • Competitive Rates • Fast, Easy Quotes • One Stop Insurance Shop

• Family Owned & Operated • Lease Here / Pay Here Program • Car Rental Insurance

• Car Rental Start Up Training / Program • Exclusive Markets | 800.868.1235 52

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*GPS Solutions of America

9011 Deerwick Court Tomball, TX 77375 Contact: Rick Wood Phone: 979.264.7161 Email: Website: Texas Based, Local Customer Service, Free delivery / Shipping Available, Very accurate and reliable 4 / 5 G GPS


INSURANCE All American Bonds and Insurance

PassTime GPS

317 Sidney Baker South Kerrville, TX 78028 Contact: Gary Clymans Phone: 800.828.1564 Email: Website: PassTime has been supporting and strengthening the specialized finance and auto dealership industries since 1992

________________________________ *Ituran USA Inc.




1700 NW 64th Street, Suite 100 Fort Lauderdale, FL 33309 Contact: Efrat Bogoslavsky Phone: 866.543.5433 • Fax: 877.488.7261 Email: Website: Global Leader in GPS Services for the BHPH industry providing DMS integrated tracking & Payment solutions.

PO Box 10 Thomasville, NC 27361 Contact: R. Allen Douglas Phone: 336.476.7828 • Fax: 336.476.3365 Email: Website: Guaranteed Recovery Warranty that pays up to $10,000 if vehicle cannot be located. Inquire about program details.

7457 Aloma Avenue, Suite 301 Winter Park, FL 32792 Contact: Eric Link Phone: 844.321.2663 • Fax: 407.910.2378 Email: Website: Used Car Dealer Insurance and Bonds Experts. Lowest Rates and Fastest Service!

________________________________ American Risk Services

1130 Congress Avenue Cincinnati, OH 45246 Contact: Kirk Saunders Phone: 678.366.7279 • Fax: 678.302.0194 Email: Website: American Risk Services is a leading provider of insurance solutions to the auto finance industry. We specialize in Collateral Protection Insurance, Vendors Single Interest insurance, and Temporary Auto Protection.


VappusNet GPS

10713 RR 620 North, Bldg A, Suite 106 Austin, TX 78726 Contact: Petter Graff Phone: 866.958.8477 • Fax: 866.583.8477 Email: Website: Specialists in Risk Management and Asset Recovery for the CLT- BHPH Dealer


ON COSTLY RECONS From leading parts coverage to data driven automotive repair solutions, you get everything you need to recondition vehicles right and get them on the lot – fast.


Start saving now with your NIADA membership

(844) 889-6915 ©2018 ALLDATA LLC. AutoZone IP LLC. All rights reserved. ALLDATA, ALLDATA Repair, ALLDATA Mobile and ALLDATA Tech-Assist are registered trademarks of ALLDATA LLC. AutoZone is a registered trademark of AutoZone Parts, Inc. All other marks are the property of their respective holders.

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EXCLUSIVE DISCOUNTS FOR NIADA MEMBERS AutoZone Parts & Services ALLDATA Software solutions


Assurance Specialists of Texas

726 N. Walnut Avenue, Suite 101 New Braunfels, TX 78130 Contact: Alan Schriewer Phone: 830.625.7508 • Fax: 830.625.3611 Email: Website: Garage Liability Insurance Packages for Texas independent car dealers including Liability Coverage, Dealers Open Lot, Garage Keepers, Building Coverage and Dealer Bonds.


*AVP - Assured Vehicle Protection, Inc. 6300 Glenwood, Suite 200 Mission, KS 66202 Contact: Shorty McKenny Phone: 913.396.5480 • Fax: 913.396.5642 Email: Website: Assured Vehicle Protection is the reinsurance company, formation, and administration specialists. AVP products include Limited Warranties, Vehicle Service Contracts, TX GAP Waivers, TX Debt Cancellation Addendums and Collateral Protection Insurance.


*Berkshire Risk Services

7400 West 132nd Street, Suite 200 Overland Park, KS 66213 Contact: Christopher Kirwan Phone: 913.433.7001 • Fax: 913.433.7101 Email: Website: Berkshire Risk offers Collateral Protection Insurance for BHPH dealers and special finance lenders


Multi State Commercial Insurance Agency

2300 Valley View Lane, Suite 635 Irving, TX 75062 Contact: Brent Alyea Phone: 972.823.5000 • Fax: 972.823.5004 Email: We insure car dealers all over the country; both big multi location dealers and small dealers.


PO Box 122 Hunt, TX 78024 Contact: Bill Murphy Phone: 800.366.0036 • Fax: 936.291.1195 Email: Website: Bill Murphy and CP Insurance Associates have been providing asset protection to the Best Dealers in Texas for over 20 years.

________________________________ *Mullen Insurance Agency Inc.

337 Oaks Trail Garland, TX 75047 Contact: Ann Mullen-Martin Phone: 800.783.6297 • Fax: 972.681.7601 Email: Website: Spotlight on Insurance Solutions for Texas Independent Auto Dealers. Let us work for you!


8739 Davis Boulevard Keller, TX 76248 Contact: Kevin Smith Phone: 800.687.3236 • Fax: 817.581.1921 Email: Website: Garage Liability, Dealers Open Lot, Dealer Bonds.


Oseman Insurance Agency

Waymer & Associates Insurance New Braunfels



6750 Poplar Avenue, Suite 410 Memphis, TN 38138 Contact: Stephen Oseman Phone: 877.586.9660 • Fax: 901.762.8211 Email: Website: OIA provides dealers with competitive garage, DOL, and property insurance placed with financially strong carriers.

445 N Seguin Avenue New Braunfels, TX 78130 Contact: John Waymer Phone: 800.447.5152 • Fax: 830.620.6023 Email: Website: Since 1990, Waymer & Associates has serviced the insurance needs of businesses in the automobile industry.

PTS Financial Services, Inc.

113 North Park Avenue Calhoun, GA 30701 Contact: Krystal Frachiseur Phone: 706.602.0597 Email: Website: We offer GAP, Guaranteed Asset Protection, for the BHPH industry. We offer GAP with no money down and with convenient payment options: weekly, bi-weekly and monthly!

________________________________ Randi Long Insurance Services

4063 Dixie School Road • Nocona, TX 76255 Contact: Randi Long Phone: 682.561.7917 • Fax: 817.893.5560 Email: Website: Agency specializing in programs to fit all car dealers insurance needs including garage liability, dealers open lot, dealer bonds and workers compensation.

________________________________ *CP Insurance Associates

*Tri-State Dealer Services Inc

S. Brown & Associates

150 River Road, M3 Montville, NJ 07045 Contact: Jeff Feldman Phone: 908.256.2894 • Fax: 973.270.2277 Email:

________________________________ Statewide Insurance and Title Agency 1946 Pech Road, Suite 108 Houston, TX 77055 Contact: Camilo Guerrero Phone: 713.984.2372 • Fax: 713.984.9114 Email:

________________________________ *TEI Insurance Agency, Inc.

PO Box 850746 Mesquite, TX 75185 Contact: Mike Pool Phone: 800.727.7124 • Fax: 972.288.2608 Email: Website: Garage, open lot, property & workers comp insurance for dealers


*Williams and Stazzone Insurance Agency, Inc.

6549 N. Wickham Road, Unit 101 Melbourne, FL 32940 Contact: Dennis Webber Phone: 800.868.1235 • Fax: 800.635.0704 Email: Website: Garage Liability Specialists, Workers Compensation, Daily Rental, LH/PH, Bonds, Collateral Protection & anything else you need!


1350 N. Loop 1604 E, Suite 104 San Antonio, TX 78232 Contact: Shelly Calhoun Phone: 210.863.5534 • Fax: 210.479.6790 Email: Website: We advocate for lienholders against insurance companies’‚ wrongfully denying claims and not protecting YOUR interests.

________________________________ CounselorLibrary/Hudson Cook, LLP 8524 South Western Avenue, Suite 114 Oklahoma City, OK 73139 Contact: Eric Johnson Phone: 405.602.3812 • Fax: 405.602.3853 Email: Website: Online complimentary consumer credit compliance and privacy products, created, maintained and supported by attorneys.

________________________________ Erik Wilson & Associates

2245 Texas Drive, Suite 300 Sugar Land, TX 77479 Contact: Erik Wilson Phone: 281.566.2535 • Fax: 281.566.2505 Email: Website: Erik Wilson and Associates is a one-stop shop for local dealer’s legal issues and compliance with state and federal regulations.

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July/Special 2018

Jameson & Dunagan, P.C.

5409 LBJ Freeway, Suite 700 Dallas, TX 75240 Contact: Michael Dunagan Phone: 214.369.6422 • Fax: 214.369.9175 Website:

________________________________ Johnson Deluca Kurisky Gould, P.C. 1221 Lamar, Suite 1000 Houston, TX 77010 Contact: George Kurisky Phone: 713.652.2525 • Fax: 713.652.5130 Email:

________________________________ Naman, Howell, Smith & Lee

400 Austin Avenue, Suite 800 Waco, TX 76703 Contact: Jordan Mayfield Phone: 254.755.4207 • Fax: 254.754.6331 Email: Website: Serving dealerships’ legal needs across Texas with offices in: Austin, Fort Worth, San Antonio, and Waco.


CTEX Dealer Solutions, LLC

1203B E. Grand Avenue, #332 Marshall, TX 75670 Contact: Bill Redmon Phone: 903.934.0497 • Fax: 877.799.2437 Email: Website: F&I Products available from CTEX: Reinsurance products, Gap, Boat products and RV products. High mileage VSC program that works.

________________________________ D & G Quality Roofing, Inc.


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________________________________ SiriusXM Radio

1290 Avenue of the Americas, 11th Floor New York, NY 10104 Contact: Karin Barrett Phone: 248.675.2337 • Fax: 317.882.0610 Email: Website: SiriusXM delivers commercial-free music, sports and entertainment to pre-owned vehicles from every major automaker.

Frances R. Badgett

Solutions by Text

________________________________ 907 N. Canyonwood Drive Dripping Springs, TX 78620 Contact: Frances Badgett Email:

Odenza Marketing Group Inc. 602 N. Mission Sapulpa, OK 74066 Contact: Mike Allred Phone: 918.289.5991 • Fax: 877.512.8879 Email: Avis Rental Vehicles For Sale! Buy direct! NO FEES!

1504 109th Street Grand Prairie, TX 75050 Contact: Terence Christ Phone: 972.660.6040 • Fax: 972.660.7344 Email: Website: Manufacturer Representative for Automotive and Petroleum Products

4305 FM 1187, Suite 100 Burleson, TX 76028 Contact: Christa Weatherby Phone: 817.568.8300 • Fax: 817.568.0029 Email: Website: Reinsurance products, Gap, Boat products and RV products. High mileage VSC program that works.


AVIS Dealer Direct

Rice-Christ, Inc.

4664 Lougheed Highway, Suite 230 Burnaby, BC V5C5T5 Contact: Pav Sangha Phone: 866.883.2968 Email: Website: Odenza provides high quality travel & entertainment incentives to attract customers and close more sales.


________________________________ 15110 N Dallas Parkway, #500 Dallas, TX 75248 Contact: Danny Cantrell Phone: 972.484.1600 x 201 Email: Website: Compliance based text messaging solutions for billing reminders, account notifications and collection alerts. Two-way texting and inbound MMS.

________________________________ Texas LED Lighting

8801 Research Boulevard, #110 Austin, TX 78758 Contact: Irpan Sadrudin Phone: 512.264.5128 • Fax: 512.256.9072 Email: Website: We provide LED lighting products for commercial, industrial and residential customers, along with electric message centers and CCTV systems.




Handle Financial

Alpha Warranty Services

292 Gibraltar Drive, Suite 104 Sunnyvale, CA 94089 Contact: Bruce Gaskill Phone: 650.930.1020 Email: Website: The Handle Financial family is led by a team of experts from the payments, mobile and retail IT worlds. We exist to build affordably-priced, innovative products for businesses and consumers

________________________________ OpenEdge

8200 Central Avenue • Newark, CA 94560 Contact: Kelly Hadlock Phone: 512.795.4927 Email:

________________________________ PaymentVision

PO Box 580 • Riverton, UT 84065 Contact: Jordan Vardell® Phone: 800.662.5519 Email: Website: Alpha Warranty Services provides a full line of unique and valuable service contract programs (VSC).

________________________________ AUL Corp

1250 Main Street, Suite 300 • Napa, CA 94558 Contact: Jacqueline Swank Phone: 800.826.3207 ext 242 Fax: 707.259.1867 Email: Website: AUL founded the Original Any-Year Any-Mileage®®®®®®® service contract nearly three decades ago.


12276 San Jose Boulevard, Suite 624 Jacksonville, FL 32223 Contact: Eugene ORourke Phone: 240.361.1635 Email: Website: Offering a PCI compliant payment gateway that helps businesses accept electronic payments via their own call center, automated phone systems, web, or integrated software payment API.


QuotePro Kiosk

GWC Warranty

________________________________ 820 N. Orleans, Suite 400 • Chicago, IL 60610 Contact: Chris Albu Phone: 312.654.8045 Email: Website:


4431 William Penn Highway Murrysville, PA 15668 Contact: Al Blevins Phone: 888.335.6838 x 240 • Fax: 724.387.2330 Email: Website: Extended service contract provider. 18 years in business. Fully insured. Contracts available on vehicles up to 200,000 miles.


40 Coal Street • Wilkes Barre, PA 18702 Contact: Rose Ann Kaynak Phone: 570.414.7777 • Fax: 888.840.7883 Email: Website: GWC Warranty is the automotive industry’s best-inclass provider of used vehicle service contracts.

________________________________ *REPAY Realtime Electronic Payments

3 West Paces Ferry Road N.W., Suite 200 Atlanta, GA 30305 Contact: Kristin Hoyman Phone: 404.637.1665 • Fax: 404.504.7471 Email: Website: Card/ACH Payment Processing, Online Payments, IVR/Phone Payments, Text Pay, Mobile App, Convenience Fee Model Pricing.

________________________________ SMART Payment Plan

100 Congress Avenue, Suite 2000 Austin, TX 78701 Contact: Tom Kelso Phone: 800.481.6863 Email: Website: Nationwide bill payment service that helps people just like you pay off their loans faster, simplify budgeting and pay bills more conveniently.

NVP Warranty

5755 Granger Road, Suite 205 Independence, OH 44131 Contact: John Enlow Phone: 888.270.5835 • Fax: 330.749.7978 Email: Website: We offer a full range of vehicle service contracts to offer coverage to meet every need and budget.


PO Box 1337 Pittston, PA 18640 Contact: Dominic Limongelli Phone: 570.414.0431 • Fax: 570.414.0439 Email: Website: Leading provider of high quality vehicle service contracts that protect customers and increase dealer revenue.

________________________________ SCM Warranty

1081 Hanover Street Wilks Barre, PA 18706 Contact: Dan Brown Phone: 214.505.9964 • Fax: 570.270.3238 Email:


Vehicle Protection Services

3008 Pepper Grass Trail Cedar Park, TX 78613 Contact: Lou Dienhart Phone: 512.585.5911 • Fax: 866.406.6642 Email: Website: VPS provides Vehicle Protection Products for Independent and Franchise Dealers, VSC, GAP, all Ancillary Products.


700 West Arkansas Lane, Suite 150 Arlington, TX 76013 Contact: Steve Burke Phone: 682.777.2003 Email: Website: AGORA is the premier marketplace where you can buy and sell auto loan portfolios.

________________________________ Auction123, an ARI Company

26 N. Main • Rockford, MI 49341 Contact: Josh Stoll Phone: 616.881.2193 • Fax: 866.289.0979 Email: Website: Reinsurance setup and Management

2873 Executive Park Drive • Weston, FL 33331 Contact: Tracy Amato Phone: 888.514.0123 • Fax: 954.514.0114 Email: Website: Offering fully automated Craigslist and eBay distribution, feeds to Facebook Marketplace, costeffective dealer websites, and online inventory marketing solutions.

Preferred Warranties, Inc.


Preferred Dealer Solutions

________________________________ 200 Pinebrook Place Orwigsburg, PA 17961 Contact: Sharon Coleman Phone: 800.548.1121 • Fax: 800.309.8334 Email: Website: Learn why more than 740 dealers switched to PWI this year. Fully insured. A+ rated by BBB.

________________________________ 56

Proguard Warranty Inc

________________________________ 1466 N Hwy 89, Suite 200 Farmington, UT 84025 Contact: Ashley Killam Phone: 801.877.1111 • Fax: 801.658.0444 Email: Website: Calldrip is dedicated to helping worldwide businesses respond immediately to new inquiries increasing conversations 900%.

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July/Special 2018

Accept payments 24/7 with REPAYâ&#x20AC;&#x2122;s integrated payment technology

Our platform integrates with top dealer management systems & works seamlessly with your preferred software no need to double post payments!

Access realtime insights into transactional data and payment activity to help your business run more efficiently Accept payments anywhere, anytime via a web portal, a white-label mobile app, text pay, and IVR/phone pay Dedicated implementation and customer service specialists support you 24/7/365

Our expertise is unmatched - we understand the complexities of your business and the auto industry

Visit us at the TIADA Annual Conference 877.607.5468 |

Micro 21

13700 State Road, #10 • Cleveland, OH 44133 Contact: Patrick Voigt Phone: 800.647.1121 • Fax: 440.582.2402 Email: Website: Finance, Lease, Buy Here Pay Here, Inventory, Credit Bureau, Websites, Credit Application Portals, Forms Processing

________________________________ MOLOCAR, Inc.

2591 Dallas Parkway, Suite 300 Frisco, TX 75034 Contact: Michael Hanna Email: Website: MOLOCAR is a suite of mobile first solutions for auto dealers, enabling dealers to serve the needs of today’s smartphone savvy consumers.

________________________________ Neo

700 Villa Centre Way • San Jose, CA 95128 Contact: Navin Bathija Email: Website:® Neo provides a SaaS-based loan origination and underwriting system to BHPH dealers.



3301 N Thanksgiving Way, Suite 500 Lehi, UT 84043 Contact: Kaylie Smart Phone: 801.376.0677 Email: Website: Podium helps businesses drive user-generated content in the form of online reviews to increase visibility, improve business operations, and drive purchase decisions.

________________________________ Radiant Concepts, Inc.

4917 Fall Creek Highway Granbury, TX 76049 Contact: Lou Roman Phone: 817.326.1270 • Fax: 817.326.1290 Email: Website: Comprehensive BHPH Software Solutions and Support. Servicing Independent Auto Dealers Since 1993.

________________________________ SpinCar

344 South Warren Street Syracuse, NY 13202 Contact: Catherine Alton Phone: 315.565.6447 Email: Website: SpinCar offers comprehensive automotive merchandising and marketing technology that is in use by thousands of dealers across 12 countries.



12726 Hamilton Crossing Boulevard Carmel, IN 46032 Contact: Cara Gray Phone: 317.706.3774 Email: Website: TradeRev, a mobile app, is a Live Appraisal Auction the dealer can run fresh trade-ins while customers are still in the showroom.

________________________________ vAuto

1901 S Meyers Road, Suite 700 Oakbrook Terrace, IL 60181 Contact: Siobhan Gallagher Phone: 630.590.2042 • Fax: 630.590.2051 Email: Website: vAuto tools help independent dealers apply market insights to increase used vehicle sales and profitability.


5860 Trinity Parkway, Suite 600 Centreville, VA 20120 Contact: Kathy Collins Phone: 404.323.8584 • Fax: 703.218.2853 Email: Website: CARFAX provides trusted information to help millions of people buy and sell used cars with confidence every year.


8150 N Central Expressway, Suite M2020 Dallas, TX 75206 Contact: Valerie Coleman Phone: 214.585.3625 Email: Website: 5miles is the free mobile marketplace app where people buy, sell, and explore within their city.

________________________________ KBB/Autotrader

122 West John Carpenter Freeway Irving, TX 75039 Contact: Matt Duncan Phone: 404.568.7512 • Fax: 469.995.3433 Email: Website: is the ultimate online automotive advertising solution for car dealers.

________________________________ TrueCar

View us on the web or Facebook for our latest GSA Sale Dates 1028 S. Portland Ave Oklahoma City, OK 73108

13215 Bee Cave Parkway, Building A, Suite 300 Austin, TX 78738 Contact: Will Burke Phone: 512.735.5335 • Fax: 512.692.3877 Email: Website: TrueCar helps dealers sell more cars profitably and efficiently.


(405) 947-2886


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July/Special 2018

2019 State Officer Nominees Compiled by Texas Dealer staff


lections for the TIADA Board of Directors will be held at the House of Delegates meeting during the 2018 Annual Conference and Expo in Dallas, Texas.

Vice President, West Texas (Region 1)


Paul Scott

Fiesta Motors – Lubbock

Juan Sabillón

2599 74th Street • Lubbock, TX 79423 Ofc: 806.765.3640 Email:

7935 Gulf Freeway • Houston, TX 77017 Ofc: 713.644.2446 • Fax: 713.644.3340 Email:

Vice President, Fort Worth (Region 2)

Mi Tierra Auto Sales, Inc.

Eddie Hale

Neighborhood Autos PO Box 1719 • Decatur TX 76234 Ofc: 940.539.2272 Email:

President Elect Robert Beck

Stop N’ Drive Motors 711 N. General McMullen • San Antonio, TX 78228 Ofc: 210.432.1101 Email:

Vice President, Dallas (Region 3) Greg Reine

Auto Liquidators 39670 LBJ Freeway • Dallas TX 75237 Ofc: 972.780.0001 Email: Email2:

Vice President, Houston (Region 4) Vicki Davis

A-OK Auto Sales

Chairman of the Board Greg Zak

Dixon Motors 7902 North Freeway • Houston, TX 77037 Ofc: 281.931.1300 Email:

P.O. Box 256 • 23980 FM 1314 • Porter TX 77365 Ofc: 281.354.3355 Email:

Vice President, Central Texas (Region 5) Robert Blankenship Texas Auto Center

6809 Suite B S IH35 • Austin, TX 78744 Ofc: 512.280.5333 Email:

Vice President, South Texas (Region 6)


Mark Jones

Armando Villarreal

McAllen Auto Sales, LLC

MCMC Corporate

4215 S. 23rd St • McAllen, TX 78503 Ofc: 956-668-8088 Email:

264 Exchange • Burleson, TX 76028 Ofc: 817.529.7681 Email:

Vice President At Large Greg Phea

Austin Rising Fast 8024 IH 35 North • Austin TX 78753 Ofc: 512.828.0001 Email:


Ryan Winkelmann BJ’s Autohaus

5005 Telephone Road • Houston, TX 77087 Ofc: 713.641.0980 • Fax: 713.640.1945 Email:

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Vice President At Large Jose Engler

Irving Motor Corp 211 Braniff Dr. • San Antonio, TX 78216 Ofc: 210.385.2568 Email:


BUY WITH CERTAINTY. ACV Auctions is JD Byrider’s most reliable source of inventory with a reconditioning cost accuracy rate of 96%.

ACV has been a huge help in achieving our acquisition targets.

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Please Welcome Our Newest TIADA Members DEALER MEMBERS


Bushido Worldwide llc. Dba Shooters Auto Sales Daniel Parker 11933 Porcupine Dr Fort Worth, TX 76244

Blue Title Services of Texas Natalie Jones 1616 Bar Harbor Dr Dallas, TX 75232

Sooner Fleet Sales, LLC / AVIS Dealer Direct Mike Allred 602 N. Mission Sapulpa, OK 74066

JSV Auto LLC Scott Lamothe 210 W Dunn Ave Killeen, TX 76541

Edith E Alvarado, CPA 15634 Wallisville Rd. #800-180 Houston, TX 77049

Marc Dalmolin Motors LLP Marc Dalmolin 1510 Hoefgen San Antonio, TX 78210

Neo Navin Bathija 700 Villa Centre Way San Jose, CA 95128

Southwest Bank Brenda Stuckert 2050 Hall Johnson Road Suite 100 Grapevine, TX 76051

Paxton Autolux LLC Jon Redfern 4100 Eldorado Parkway, Suite 100 Box 259 McKinney, TX 75070

Oseman Insurance Agency Stephen Oseman 6750 Poplar Avenue Suite 410 Memphis, TN 38138

San Marcos Auto Center Ricardo Benavidez 3600 North Highway 123 San Marcos, TX 78666

SpinCar Catherine Alton 344 South Warren Street Syracuse, NY 13202 Vehicle Solutions Corp. Alberto San Miguel 104 Crandon Blvd. Suite 400 Key Biscayne, FL 33149

resource guide The TIADA Website: Members can log in with their username/password and access our Dealer Member Directory, Legislative Action Center, Compliance Consultation Service and much more. Register for all upcoming TIADA events online at the Calendar of Events; access our online membership application; find contact information for all our Local Chapters, and find many additional resources at our Knowledge Base. Texas Department of Motor Vehicles 888.368.4689 Office of Consumer Credit Commissioner 800.538.1579 July/Special 2018

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Texas Comptroller 800.252.1382 NIADA 800.682.3837


American Recovery Association 972.755.4755 or contact TIADA state office


Burrell Printing 800.252.9154

Local Chapters VICTORIA Rowdy Ransom RTR Motors 351.582.4511 Meeting – 1st Monday (Monthly) FORT WORTH David Byrd Byrd Autos 817.915.2185 Meeting – 4th Thursday of Jan–May and Sep–Oct DALLAS COUNTY Eddie Hale Neighborhood Autos 940.539.2272 Meetings as needed/TBD HOUSTON Rick Maroney Maroney Auto Sales 713.691.3800 Meeting – 2nd Tuesday (Monthly) SAN ANTONIO Robert Beck Stop N’ Drive Motors 210.432.1101 Meetings quarterly (dates announced at EL PASO Ricardo Gardea Cars Plus 915.778.8285 Meeting – 3rd Friday (Monthly) 61

behind the wheel Send A Clear Message – Attend the Conference


ater this month TIADA will host its annual conference in Dallas, TX and you will send a clear message. Over the past five years we have used this opportunity to grow the influence of the association by inviting legislators to see our industry in a little different light. With over 500 attendees and almost 300 independent auto dealers in attendance it makes quite an impression on legislators who, for the most part, only know our industry through the stories they read or see on TV. Five years ago we invited the Speaker of the House, Joe Straus to attend our conference. He welcomed our attendees during the opening general session, gave a brief state of state and took a few questions. In those days we only had about 180 dealers attending the conference. We invited Speaker Straus to stay around after the opening general session. And he did! He stayed until about 2:00 pm, had lunch in the expo and walked around meeting with our dealer members. Before he left he told me how impressed he was with the number of dealers that attended and went on about the professionalism of the dealers. Then he encouraged me to have more legislators attend in the future. And so we did. The next year we had three legislators, and the year after that four. Last year we had seven legislators


by Jeff



attend our conference and we continue to hear the same message. They are impressed with the size of the conference and the professionalism of the dealers. It’s obvious, as it should be, that the number of attendees has a positive impact on the legislators. This year we invited nine legislators who will be speaking throughout the conference including during a panel discussion at our legislative luncheon. While there are many benefits to belonging to TIADA, protecting the interest of the industry is by far the greatest benefit. We work hard to keep you informed about what is going on at the Capitol, with the various regulatory agencies and when necessary, we provide the platform needed so your voice can be heard. This month, we will have one of those opportunities. The conference will be fantastic and I know our attendees will make quite an impact in helping legislators better understand our industry. But could we make a bigger impact? Yes, you are sending a very clear message when you don’t attend. I understand it’s expensive and it’s hard to be away from your dealership, but your attendance alone will speak volumes. You can find a registration form on page 37 of this magazine, or you can also register online anytime at Help the association help you today by registering and join us for lunch later this month in Dallas. 

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NOT ALL PROGRAMS ARE CREATED EQUAL Debt Cancellation Coverage Voluntary Debt Cancellation Coverage (DCC) is an alternative to requiring Comprehensive and Collision Insurance.


DCC provides debt forgiveness in the event of a Total Loss and is offered at the point of sale.


See what our clients are saying:


“Our Debt Cancellation Program, serviced through AVP, was one of the best financial decisions our company has ever made in its 21 year history.” Michael Brill, President B&B Automotive Inc.




*Substantial Discounts for TIADA Members







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Texas Dealer July 2018  
Texas Dealer July 2018