Annual Report 2020-21

Page 22

Our plans for the future

1Great customer experience Housing, care and support are vital components in the communities we serve, and as we move through the course of our plan, we want to turn our customers into fans that rant and rave about us and our services for all the right reasons. Being the housing provider of choice in the communities we serve matters, and we will strive to become that. We also believe that everyone should get the same quality and consistency of service, no matter where and how they come into contact with us.

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Annual Report 2020-21 by Thirteen - Issuu