2 minute read
About us
by Thirteen
Our priorities are:
• Great customer experience • Quality places to live and improving neighbourhoods • Being Team Thirteen As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England and Yorkshire. We are here for anyone who needs a home and a helping hand too. We work to improve the fabric of places where our customers live.
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Our essentials:
• Everything safe • We understand customers need • We have strong financials • Reduce our environmental impact • Simplify the way we work and • Have clear communication.
Thirteen has a history of growth. Thirteen in its present form was created in 2017 through the mergers and consolidation of four housing companies and a care organisation to create Thirteen as a strong social purpose housing association. In July 2021, we acquired 1,400 properties from another housing provider, and today we own over 34,000 properties and manage over 35,000 homes with over 1,500 colleagues providing services for more than 72,000 customers. Most of our homes are located in our Tees Valley heartland, but we are actively expanding our presence throughout the North East and Yorkshire with a growing development programme to meet housing needs. We build new homes for rent and sale and offer affordable sales options to help people onto the property ladder. As a Homes England Strategic Partner, we have an ambitious development programme, investing £736m to build 4,472 new homes for rent, shared ownership and some homes for market sale, with the proceeds reinvested over the next five years. We place a big emphasis on developing and delivering accommodation and services for older and vulnerable people or those who just need that extra help to live independent lives. We currently work with over 3,000 customers in these settings, whether that be extra care for older people, homes for people with learning disabilities, children leaving care or schemes to prevent homelessness. Some of these are commissioned services from local authorities, health trusts and other government bodies, thereby bringing additional income into Thirteen. We also deliver a range of services to support people needing money advice, support to get a job or help to navigate universal credit. We know this adds value to individual customers, and it also helps to generate resilience in the communities where we work.
We work closely with our partners and stakeholders, investing time to understand their drivers and priorities and where we can help deliver their ambitions. Local authorities are key partners, and we have some fantastic relationships that enable us to work together to develop new homes, regenerate communities and tackle common issues such as environmental problems and anti-social behaviour.
Thirteen operates a handful of subsidiary companies that sell new homes, manage our trading activities and construct new properties for Thirteen and others.
