THIIS August 2023

2023 has seen some exciting product launches in the industry, and this issue is packed with news of the latest innovative mobility scooters to hit the market.

One of the manufacturers currently riding the wave is Motion Healthcare, which has enjoyed rapid growth since it first entered the market in 2016, fuelled by a focus on bringing new products to the market. Read more about its latest products and new five-year warranty offering in the Trade Talk feature (p14).

One retailer keeping an eye on the latest mobility innovations is The Ability Shop in Peterborough (p18). James Thorpe, the store’s director, originally set out to open a showroom focused around accessible bathrooms until he came upon spacious premises within a garden centre, which led to the business expanding with mobility products.

In Let’s Get It Clear (p42), Dr Barend ter Haar explores the theme of Education Health & Care Plans, while in Trade Thoughts, THIIS questions mobility retailers about their thoughts on offering servicing and repairs for customers (p40).

Don't miss the Retailers’ Choice (p8) and Buyers’ Guide (p46) articles with expert-recommended stairlift, homelift and access products. Complementing this theme nicely, THIIS chats to Dave Allen, Managing Director of Terry Lifts (p30). This Cheshire-based company prides itself on its British manufacturing base and supply chain, supplying a range of lifts, which includes the bestselling Harmony homelift.

Enjoy the issue.

News, deals & people

Upgraded Manual Fold+ hits the market

Mobility equipment supplier Drive DeVilbiss Healthcare has launched its “new and improved” Manual Fold+ Scooter.

Based on the supplier’s current Manual Folding scooter, the upgraded model has a fresh new design, an extensive list of new features and is 3kg lighter, weighing 19.8kg, once armrests, cushions and battery removed.

It includes easy-to-remove flip-up armrests, extra padded seat cushions, a larger battery pack, new shroud and appearance, and also a handy grab handle within the seat base.

The slimline stylish scooter features a new red release handle to make it easier to fold and unfold and has an easy-to-understand display, variable speed functions and a height-adjustable tiller.

Sweet on the NHS at 75

In appreciation of the NHS and its 75th years of service on 5th July 2023, Herefordbased mobility retailer TPG DisableAids joined forces with its county newspaper to visit a number of hospitals in Hereford, Worcester and Kidderminster, delivering over a thousand celebratory cupcakes to hard-working members of staff.

TGA PARTNERS WITH PARKINSON’S UK

Mobility scooter provider TGA Mobility has partnered with the charity Parkinson’s UK to enable customers with Parkinson’s to access a 10 per cent discount on mobility scooters and wheelchairs, with every sale generating a donation back to the charity. The mobility equipment manufacturer also recently helped Parkinson’s UK with the provision of mobility scooters for Pride, the annual LGBT parade in London in July.

LEGO VERSION OF PERMOBIL POWER WHEELCHAIR

A mid-wheel-drive standing power chair by Swedish mobility equipment manufacturer Permobil could soon be immortalised in LEGO format if it gets enough support, after an innovative idea was posted on the LEGO Ideas website. Anton Danielsson, a Permobil lead engineer who was on the design team for the M Corpus VS, Permobil’s mid-wheel-drive standing power chair, designed the LEGO version of the Permobil F5 Corpus VS power chair. The LEGO version of the chair measures 16cm long, 12cm wide and 17cm tall, and is made up by just over 400 pieces.

A round-up of the key trade stories for business leaders to digest

Pride Mobility scooters going the distance

Mobility product specialist Pride Mobility has announced the launch of two new mobility scooters.

The Pursuit 2.0 enables end-users to rediscover their independence with its top speeds of 8mph, with lithium batteries offering a longer range without compromise on weight and reliability. Its regenerative braking system not only ensures optimal energy efficiency but also provides smooth and reliable stopping power for enhanced safety, enabling the end-user to navigate through various conditions with confidence.

The supplier has also announced the launch of the Atmos Mobility Scooter, which has been engineered with premium suspension to promise a smooth and stable ride on various terrains.

Its generous weight capacity of up to 25 stone accommodates users of all sizes while maintaining its performance. In addition, a complete LED lighting system enhances visibility for both the user and those around them. With top speeds of up to 8mph, users can get around effortlessly while covering greater distances with ease.

Cool colour fabrics for CosiChair recliners

Reef Pro by Ultrafabrics is the latest fabric option for the CosiChair Ambassador and Jubilee tilt-inspace riser recliners from Electric Mobility. Three colour options, Lionfish, Captain and Stingray, are in stock (pictured below) with the rest of the colour palette available on a made-to-order basis.

Durable Reef Pro fabric enhances seating comfort by dissipating heat and moisture away from the body. Ink and stain resistant, Ultrafabrics are engineered with sustainably-focused polyurethane materials, utilising Japanese Takumi technology that includes premium quality polycarbonate resins in the manufacturing process.

Anthony Thresher, Product Manager for CosiChair, commented: “Customers will be thrilled with this level of affordability in a premium product, that aids relaxation and provides the ultimate in all-round soft, supple, stylish and thermal comfort.”

To help mobility retailers plan their demonstrations of the CosiChair riser recliners, the Electric Mobility Marketing Team is able to provide comprehensive promotional support.

ABLEWORLD BURTON MOVES TO LARGER PREMISES

Nationwide mobility and stairlift retailer Ableworld has announced the relocation of its Burton-on-Trent store to a larger and more accessible premises.

The move will allow Ableworld to provide an expanded range of mobility equipment to its showroom. The new Ableworld store comes with plenty of car parking space. Customers will also benefit from an improved in-store experience, with more space available for customers to enjoy demonstrations, consultations and personalised advice from its expert staff.

AIRPLANE SEAT FOR POWERCHAIR USERS

Delta Flight Products (DFP) debuted a full prototype of a first-of-its-kind airplane seat that allows customers who use a powered wheelchair to remain in their own wheelchairs for the entire journey at the Aircraft Interiors Expo in Hamburg, Germany, recently. DFP partnered with UK-based consortium Air4All on the seat, which converts a standard passenger seat to an accommodation for wheelchair restraint. The patented design provides access to a headrest, centre console tray tables and cocktail table that adjust to serve passengers with wheelchairs in place.

Accessible travel made easy

Supported by the Department for Transport, the charity Driving Mobility has introduced a new information service to help people with restricted mobility who cannot drive a car.

The Hubs Mobility Advice Service (HMAS) is a free information and guidance service providing information on the best accessible travel options for people with disabilities and individuals who may be considering retiring from driving. It is provided online through a national website –www.hubsmobilityadvice.com – and via representatives at 15 Driving Mobility Centres.

Each centre has dedicated HMAS experts who will assist with inclusive transport queries if driving has always been, or is no longer, a viable option.

Free detailed advice will be given on accessible buses and coaches, easy access rail and air travel, community transport, rights as a disabled passenger, hiring or purchasing the right mobility scooter or wheelchair and planning for local, national and international travel with a disability.

The Osprey Group rides the Wave

The Osprey Group was presented with the Innovative Product Award at the National Association of Equipment Providers (NAEP) Conference for a second year running.

Delegates are asked to visit the various stands at the innovative product showcase and vote for what they deem to be the best product.

The electrically height-adjustable Wave Hi-Lo features a cut-out wash basin top to help with hair washing when the service user is tilted back. A flexible adjustable basin tap can reach out to give the user a water spray close to their hair.

Designability partners with JMDA on accessible pushchair

National charity Designability has announced a new partnership with product design agency JMDA Design to support the charity’s Pushchair for Wheelchair Users project, which aims to address one of the main inequalities disabled parents and carers face.

Queen’s Award-winning JMDA specialises in designing child car seats and nursery products, and it is supporting Designability in creating the charity’s wheelchairattachable pushchair, enabling parents who are manual wheelchair users the opportunity to take their babies and young children out independently.

The charity states that there are no products of this type widely available on the open market, yet there are

Silvalea welcomes new Commercial Director

Accessibility manufacturer Silvalea has appointed James Lambden as its new Commercial Director with responsibility for all sales, marketing and customer service functions as well as assisting the managing director.

James has over 20 years of experience at a medical device company with a strategic and passionate drive for sales, in particular within the NHS and acute sector.

Gary Bevan, President at Silvalea, commented to THIIS: “His knowledge and background will prove invaluable at assisting the sales growth for Silvalea and Savaria into our growing markets around the world.”

over 16,000 parents throughout the UK alone who are manual wheelchair users who could benefit. The key aim of the partnership with JMDA, it states, is to engage with interested companies to bring the accessible pushchair to market.

Stairlifts, homelifts and access

Retailer’s Choice: 1100 Straight Stairlift by Handicare Stairlifts

“One of the home access products we have championed since it was introduced to the market a couple of years ago is the Handicare 1100 Straight stairlift. Like any innovation that comes to market there is always a period of evolution with some tweaks and changes required, and the 1100 has been no different.

"Handicare has got this lift absolutely refined, and it is in prime position to add even more value and be a true leader within the straight stairlift market. The innovative technology used to power the carriage and the sleek aesthetically pleasing design and slimline track makes the 1100 a champion of straight stairlifts.

“There are so many features which are appealing to both the end-user and dealer. For the end-user, within the home, the 1100 looks stunning. It is slim, stylish, elegant and unobtrusive and glides up and down like a cloud given its friction technology used to control the ride. Its ease of use and low maintenance coupled with its new safety features will make it difficult for the customer to ignore, and, from a dealer point of view, its ease of installation and low maintenance make it a real winner.”

www.mobilityscotlandltd.co.uk

Retailer’s Choice: Flow X from Access BDD

Wondering which stairlifts, homelifts and access products are grabbing mobility companies’ attention? Each month, retailers in the mobility industry highlight one product that is standing out for them and why…

Billy Finnie Operations Manager at Mobility Scotland

“The Flow X from Access BDD is our flagship stairlift. Not only does it look fantastic with a single curved rail but the unique on-board technology, like the ASL system, really sets it apart from the rest and allows it to be installed in places that others simply can’t.

Michael Wallace Managing Director of Stairlift Solutions N.I.

“With a stylish, modern design and a choice of rail colours, seat colours and fabrics, our customers can really customise the Flow X to exactly how they want it to look – plus with a five-year warranty as standard and even a lifetime warranty available, it’s no wonder our customers usually choose the Flow X when purchasing a curved stairlift.

“We also know that when we install the Flow X, we very rarely need to go back out again to fix any issues as they are super reliable. This gives us the confidence to continue selling dozens of them every year right across Northern Ireland.”

www.stairliftsolutionsni.com

Phillip Rice Managing Director at Anglian Lifts

Retailer’s Choice: Doorstep Ramp from Rehasense

“A portable and cost-effective threshold ramp has been missing from the retail market for a while.

The Rehasense Doorstep Ramp has been a great success for retailers who, like us, have been able to provide them as part of any wheelchair package this season. Complete with a carry bag and able to bridge a 70mm threshold it will make access easer while on the move.

“To complement the new range

Retailer’s Choice: Pneumatic Vacuum Elevators from PVE

“Anglian Lifts has joined forces with PVE, the only manufacturer of pneumatic vacuum elevators, to supply and install its innovative technology throughout the UK, revolutionising the way people experience vertical transportation.

“Having embarked on this venture two years ago, Anglian Lifts has successfully installed several units of these exclusive vacuum elevators. What sets these lifts apart is their pioneering technology that utilises air to facilitate their operation. This approach not only ensures smooth and almost noiseless travel but also offers advantages in terms of energy efficiency and space optimisation.

“To guarantee the highest level of expertise in installing and maintaining these pneumatic vacuum elevators, all Anglian Lifts engineers have received comprehensive product training at PVE’s European distribution facility in Madrid. This rigorous training equips them with the necessary skills and knowledge to deliver exceptional service to clients across the UK.

“By introducing these vacuum elevators, Anglian Lifts aims to enhance accessibility, convenience, and luxury for individuals with mobility challenges or those seeking a unique and futuristic lift experience.

“The PVE 30 model is cost effective and can fit in to gaps of only 800mm, while the PVE 52 model can accept a wheelchair or can be used in a more commercial setting for several passengers at a time.

“My favourite is the PVE 37 (pictured left), as it can be specified will all sorts of extras, including mirrored halo LED illuminated ceilings and even Alexa integration, so that it can be voice activated.”

www.anglian-lifts.co.uk

there is a wider onepiece ramp suitable for around the home and an add-on for larger broadramps or modular systems to bridge door and conservatory frames.

“With three different height settings using adjustable feet it is very popular with rollator and wheelchair customers who wish to remain independent. Both ramps offer a nonslip and anodised surface, which is also scratch resistant.”

Kevin Fry Director of Hampshire Mobility Services

Retailer’s Choice: 4000 Curved Stairlift from Handicare Stairlifts

“For those of us that sell and install stairlifts it is important to offer sufficient range to ensure you have a suitable offering when visiting a customer to assess their needs. For this reason, we carry ranges from some of the UK’s leading manufacturers in both straight and curved lifts.

“The curved lifts are often made specifically to suit just one particular staircase and are bespoke in their dimensions to suit.

“They will come as either a single rail solution or a twin rail solution. The single-rails require some form of levelling device and are made of a larger diameter tube which has limited bend radius. The twin-rail lifts are mechanically levelled, and, as the tubing is smaller, they can often bend in a tighter space.

“Our favourite twin-rail that is new to the market is the Handicare 4000 – a fully EN81-40: 2020-compliant lift that has had a whole host of improvements over its predecessor the 2000.

“It is lighter and stronger and as production increases it has a really attractive lead time. It is also available with a host of options that make it easy to specify and easy to install. Followed up by an industry-leading warranty it should gain a significant share of the marketplace.”

www.tpg-disableaids.co.uk

Retailer’s Choice: Doorline Threshold Ramp from Enable Access

“This ramp is the perfect indoor and outdoor solution to overcome lower steps and thresholds with ease, whether the enduser has a mobility scooter, wheelchair, powerchair or walking frame.

“It is designed to provide excellent traction in all weather conditions and its specially engineered surface ensures a secure grip for mobility aids, offering peace of mind and enhanced safety.

“The end-user can confidently use it both indoors and outdoors to navigate various thresholds, including doorways, patio entrances, and other step barriers.

“Featuring a robust and lightweight design, unlike traditional fibreglass wedge ramps, the ramp offers

exceptional durability without compromising on portability. The end-user can easily transport and position the ramp wherever they need it.

“Installing the ramp is a breeze as it requires no complex setup or tools. Simply position it in front of the threshold, and it’s ready to go. Additionally, the ramp is easy to clean and maintain, ensuring its longevity and usability over time.

“Whether the end-user needs it to overcome a small step at home, a storefront entrance, or any other threshold, this ramp ensures a seamless transition.” www. ableworld.co.uk

Rhian Pita Marketing Manager at Ableworld

Alastair Gibbs Managing Director of TPG DisableAids

Pa r tner with

Trade Talk

Q&A with Tim Mills, Head of Business at Motion Healthcare

MOTION HEALTHCARE RECENTLY LAUNCHED THE NEW AIRSCAPE. HOW WOULD YOU DESCRIBE THIS

PRODUCT?

“The new Airscape is our most recent addition to our family of Lithilite and Alumina car boot scooters. We have been regularly asked by our partners to provide a solution for retailers who want to start their new scooter range with a more modern and profitable lithium scooter rather than fighting on price with an older AGM and steel scooter.

“Because of the enhanced features of the Lithilite making it slightly too expensive to do this we have introduced the Airscape as a solution. At the price of a mid-range AGM and steel car boot scooter but still with

an air-safe lithium battery and our five-year warranty the Airscape allows end-users to benefit from all of the advantages of lithium but at the cost of an older sealed-lead acid style scooter.”

CAN YOU DESCRIBE WHAT OTHER NEW PRODUCTS MOTION HEALTHCARE IS LAUNCHING THIS SUMMER?

“We have been pretty busy this year with product and service launches with three new car boot scooters, another aluminium and lithium pavement scooter, as well as our first 8mph scooter and wheelchair!

“To find out more it’s best to reach out to your business development manager or visit our website, but I’ll

Mobility equipment manufacturer Motion Healthcare has enjoyed rapid growth since it first entered the market in 2016, fuelled by its strategic focus on bringing new products to market and working with an exclusive selection of partners. 2023 has been no different, with some exciting product launches…

give you a quick summary.

“In terms of car boot scooters, we introduced the Airscape (as mentioned) and also have launched a new and improved Lithilite and Alumina. Both models now have top-level charge sockets, front lights, softer suspension, super soft tyres and a new easy-lift T-bar handle to make disassembly as easy as possible.

“We have also increased the weight limits to 21 stone (Alumina) and 23.5 stone (Lithilite) without affecting the heaviest part. The Lithilite now also has the larger Alumina seat, making the Pro model the ideal solution for larger customers with its high weight limit and 30-mile range.

“Our second aluminium and lithium pavement scooter is the

Left to right: The Aura, Alumina and Lithilite mobility scooters

new Aura. Following the success of the Airium the Aura offers the ideal solution for a customer who needs a larger day-to-day scooter but still regularly needs it to go in the car boot or to take the battery inside for charging due to no external power.

“With its full suspension, captain seat and pneumatic tyres it’s got all of the comfort and performance of a much larger scooter but then splits down to a heaviest piece of just 15.5kg. Its easy-to-remove 2.6kg lithium battery makes internal charging and external storage the easiest of any scooter on the market too.

“The Xcite is our first ever 8mph scooter and it offers all that you would expect from us in terms of style, quality and innovation. It offers all the modern style and optimum performance you can expect from a mobility scooter. With 18” pneumatic wheels and a luxury captain seat we think the ride of this compact 8mph is unparalleled.

“The 25-stone weight limit and 25-mile range make it a great allround solution. Where the real innovation comes in is with the Xcite Li. The first 8mph scooter on the

market with lithium batteries! This boosts the range up to 45 miles and improves the performance of the ride even more.

“The Xcite Li uses the safest type of lithium batteries available to ensure peace of mind too! We are so confident we have even included the lithium batteries in our marketleading warranty for all five years, so pound-for-pound, over the life of the scooter, it’s actually cheaper to the user than the AGM version!

“Our final new addition is our first wheelchair, the Magnelite. Made with a magnesium alloy frame and with a carry weight of just 6.2kg the Magnelite is one of the lightest wheelchairs available. With flip-up

arm rests and removable rear wheels on both models it packs features other lightweight wheelchairs do not.

“So, if a user doesn’t want to sacrifice some of the standard functionality of a wheelchair but still needs the lightest around the Magnelite is the wheelchair for them!”

“The Xcite is our first ever 8mph scooter and offers all that you would expect – style, quality and innovation”

Xcite – Motion Healthcare's first 8mph scooter

Naidex 2023 was successful for the firm

MOTION HEALTHCARE ALREADY GAVE VISITORS A GLIMPSE OF ITS NEW PRODUCTS AT SHOWS SUCH AS NAIDEX THIS YEAR. WHAT PRODUCTS STOOD OUT IN TERMS OF FEEDBACK?

“We had a record-breaking Naidex this year again which is great. Showing our hard work in delivering the products and services that our partners have asked for and how we are prepared to listen, act and deliver for them where others sometimes don’t has generated an overwhelming level of support and positivity for us.

“All of our new products did really well at the show but in terms of the star of the show I would have to say the improvements we have made to the Alumina led to some great compliments along the lines of ‘hands down the best aluminium and lithium scooter available now’, which is obviously great to hear!”

LAST YEAR, MOTION HEALTHCARE LAUNCHED THE EVOLITE CAR BOOT SCOOTER AND THE AIRIUM PAVEMENT SCOOTER. DO YOU SEE THE TREND TOWARDS MORE LIGHTWEIGHT PRODUCTS COMING IN AT LOWER PRICE POINTS CONTINUING?

“I think there have been multiple trends to be honest. Whilst lightweight has absolutely been the primary driver from users and therefore our partners we have found it’s not always about being the cheapest.

“The Airium has proved if it’s the right high-quality product the majority of the market has the money to make sure they are investing in the correct solution. After all there isn’t much point spending less on something that you either can’t lift or only has a limited warranty leading to earlier re-investment.

“That said our Evolite absolutely targets those that still want and need an aluminium and lithium car boot scooter but are on a limited budget. A lot of companies have followed suit and entered these markets recently, so we have ensured the

Evolite is the most cost-effective solution for a car boot scooter under 10kg and the Airium and Alumina offer the highest quality solution because of their higher price point.”

MOTION HEALTHCARE LAUNCHED A FIVE-YEAR WARRANTY THIS YEAR. CAN YOU DESCRIBE A BIT MORE ABOUT IT?

“Our five-year warranty has been amazingly well received. The concept came from a selection of our partners feeding back to us the value of offering an extended warranty as standard to approved partners as our product failure rate is so low.

“The market-leading warranty includes five years on all electrical and mechanical parts, three years on lithium batteries and five years on the Xcite Li batteries and a £30 labour call-out contribution for any engineering work required to replace failed parts.

“In order to activate the warranty each year the user is also required to have their scooter serviced meaning the opportunity for our partners to regularly touch base with the customer and charge for annual services is more or less guaranteed.

“The warranty even follows the product so if a customer decides to change products after three years our partners can easily re-sell the same used scooter knowing it still has two years warranty left with us.”

HOW CAN RETAILERS INTERESTED IN YOUR PRODUCTS

FIND OUT MORE AND ARRANGE A PRODUCT DEMONSTRATION?

“If you would like to learn more about us and our range either visit our website or call us on 0844 257 8150, and we can arrange a visit from your local business development manager.”

WHAT IS COMING NEXT FOR MOTION HEALTHCARE?

“There is plenty still to come for 2024, so watch this space!”

www.motionhealthcare.co.uk

“The market-leading warranty includes five years on all electrical and mechanical parts…”

The new Airscape lithium scooter

Carry weight just 6.2kg!

Lightweight Magnesium Frame

FLIP UP ARM RESTS REMOVABLE REAR WHEELS

19 Stone Weight Limit

LOCKABLE ATTENDANT BRAKES EASY LIFT HANDLES

Carry weight just 6.2kg

The Ability Shop: Why the future is blooming

A garden centre location ensures plenty of foot traffic keeps flowing into James Thorpe’s familyrun mobility showroom in Lincolnshire…

As a wheelchair user, James Thorpe, Director of Lincolnshire-based retailer The Ability Shop, is acutely aware of the needs of people living with a disability.

James was a firefighter until an accident on holiday seven years ago, which resulted in a spinal cord injury that left him paralysed from the chest down.

As James considered a new career following his accident, he came up with the idea of setting up an accessible bathing company. It was his vision that everyone should

be able to have access to as much independence as possible and be able to view the options available before making purchases that could otherwise not be suitable.

With the support of his partner Izzy and parents Shelagh and Rob, James opened the The Ability Shop showroom at The Waterside Garden Centre in Baston near Peterborough in October 2019.

“When I first started out, I never envisaged the business growing at the rate it has,” James says. “I do think that the fact I am a wheelchair user

The showroom is based at The Waterside Garden Centre

The Ability Shop stocks the full Cosyfeet adaptive footwear range

myself means that customers know I can truly empathise with them and understand the challenges they face on a daily basis.”

As well as looking after the accounts Shelagh works in the shop alongside Sales Manager Izzy, and James. Rob is in charge of installing the accessible bathrooms.

James adds: “A lot of the repairs and

servicing are done by myself with the help of Izzy. My dad will often do the collection and delivery of products when required. I would like to offload some of this at some point by employing an engineer but that will come in time.”

The showroom offers a range of mobility aids, walking aids, mobility scooters, adaptable Cosyfeet footwear, as well as accessible bathing solutions for people with mobility issues or anyone wanting to upgrade their bathroom.

Customers can arrange for a member of The Ability Shop to carry out a survey and provide them with an estimated quote.

GARDEN CENTRE LOCATION

The location of the showroom inside the Waterside Garden Centre, near Bourne, works perfectly for the business. James explains that they initially searched a few areas before finding the premises.

“We were initially only looking for a space to showcase our accessible

bathrooms but trying to find a space that we could do that while having good footfall began to seem impossible until we found an empty unit within Waterside Garden Centre,” he states.

“The space was much larger than we actually needed – this was how the idea of having a mobility shop alongside the bathrooms came about.”

When it came to getting the showroom ready a priority for James was to make sure that they

“It was much larger than we actually needed – this was how the idea of having a mobility shop alongside the bathrooms came about”

James and Izzy with Phil Needham, Business Development Manager at Rehasense

created suitable access as the small, ramped access into the unit was too steep. The rest of the refurbishment involved mainly tidying up some of the cosmetic issues, says James, such as the ceiling tiles, creating a counter and office area and painting the walls, to refresh the look of the whole place.

The garden centre location means that customers have the luxury of great parking facilities, toilets, and a nice restaurant at their disposal, as well as all the other things a garden centre offers, James explains.

While the showroom naturally attracts an elderly demographic, James has noticed that they

are beginning to see an increasing number of younger people with varying disabilities coming into the store. “I think this is down to the products we are now stocking like custom wheelchairs and the power add-ons, as well as the social media marketing that we do,” he adds.

MOBILITY PRODUCT SPECIALIST

The Ability Shop stocks a wide range of products from different brands. One brand which does particularly well for it is Rehasense. James is also a Rehasense customer, as he uses an Icon 60 manual wheelchair every day.

“I have had various wheelchairs

over the years and the Icon 60 is great. I love the fact that you can adjust the chair as your needs change, and it is also extremely comfortable and lightweight,” continued James.

The Icon 60 manual wheelchair features a rigid 7000 Series aluminium alloy frame and carbon fibre side. Its frame length and seat angle and height are adjustable to suit the user’s individual needs, and, for maximum comfort, the backrest can be adjusted forward or backwards. It comes with a maximum user capacity of 120kg and a choice of four colour finishes and several wheel, tyre and push rim options.

Rollators from Rehasense are popular with customers to the showroom

Accessible bathing is a speciality for the team at The Ability Shop

Mobility scooters for customers to compare

A range of mobility aids

RETAILER SPOTLIGHT

The Ability Shop stocks most of the Rehasense portfolio, including manual wheelchairs, rollators, PAWS and Track Wheel. “All the Rehasense products are popular with our customer base, especially the Space LX rollator which we sell on a daily basis. As a mobility retailer, it is vital to have suppliers you can count on and that is certainly the case with Rehasense.

“Our main point of contact is Phil Needham, who is always on hand to answer any queries and keep us up-todate on any product developments. This support is backed up by the team at Rehasense HQ who are always available and ensure we receive prompt delivery of orders,” James adds.

The Ability Shop also really enjoys working with Motion Healthcare. Says James: “Their products, customer relationship and support are second to none.”

While The Ability Shop offers a wide selection of mobility products it still sees itself as a specialist in accessible bathing.

James comments: “Our most popular accessible bathing products tend to be the AKW wet room shower formers along with their Bama wallfixed folding shower seat.

“Another popular product is the Lakes Seated shower tray system, which is a moulded seat within the low-level shower tray. This is perfect for anyone not wanting a wet room

but do need to be seated whilst showering.”

EMBRACING ONLINE

A lot of customers find The Ability Shop through its website. James explains: “Our website is our shop window if you like; it lets people know where we are and what we do as well as getting our story across that we are a family-run business who know what

it’s like to live with a disability and the struggles that people often face.”

While the website offers a good introduction to the showroom James doesn’t think that e-commerce is something that mobility retailers need to embrace, especially if they are offering an excellent service from their bricks and mortar showroom.

“The personal service that a store offers means your customer gets the right product for their needs, builds a good customer relationship and gives people confidence when buying as they know they have a place to go back to if something goes wrong,” explains James.

“In turn for the retailer it means less complaints/returns but also more returning customers.”

“I have had various wheelchairs over the years and the Icon 60 is great. I love the fact that you can adjust the chair as your needs change”

James wants to expand on his range of custom wheelchairs

James and Izzy in the showroom

RISING COSTS

One of the main challenges affecting a lot of people at the moment is the cost-of-living crisis and the rising cost of goods, which has a knock-on effect on retailers. Navigating this isn’t easy for retailers, comments James.

“The cost of products is increasing, which can’t be helped, but then many customers don’t have the spare funds they used to have for more expensive products. If this trend continues, along with ever increasing bills, it could be a tough time ahead,” says James.

He continues: “The only saving factor is that many people do need the products and services the mobility sector offer, it’s just a case of whether the industry can keep many of the products within an affordable range for the majority of customers without compromising on the quality.”

Looking to the future, James says that he would like to be able to expand into a larger unit within the garden centre where his customers

can still find them but which would enable them to show more products than they currently can.

James says that he really wants to expand his range of custom wheelchairs. “Being a wheelchair user

myself I know how important it is to have a good choice of quality chairs when looking for a new one or your first one.”

www.theabilityshop.co.uk

The Ability Shop also offers larger items such as riser recliners and stairlifts

THE WORLD’S LIGHTEST GENUINE FOUR WHEEL MOBILITY SCOOTER.

• Premium build quality

• Lightweight

• 8” PU wheels, solid front and back

• Maximum weight capacity 125kg

• 120W brushless motor

• Maximum speed 7km/h

• Frame made from magnesium

Weighs only 14.75kg!

Excluding battery & seat cover.

Terry Lifts: Rising to new heights

Since launching its first through-floor lift in 1968, Cheshire-based Terry Lifts has gone from strength to strength, supplying a range of different types of lifts for both domestic and public access. With more new product launches on the horizon, THIIS chats to Dave Allen, Managing Director of Terry Lifts, to find out more…

Originally founded as an engineering company in 1947, for more than 50 years Terry Lifts has designed and manufactured lifts in Cheshire. Each lift has been developed, it says, to enable users and their loved ones to overcome barriers, revolutionise their quality of life, allow them to remain in the family home, and to help restore their independence.

Its product range includes throughfloor homelifts, platform lifts, step lifts, and its award-winning temporary access solution, the portable access platform lift.

Terry Lifts offers a comprehensive service which includes surveying, preparatory works, installation, and ongoing maintenance.

Its offices and factory are based on a trading estate in Knutsford, which is

where it houses its fabrication shop, powder coating facility, a purposebuilt training academy and a fully equipped showroom that is open to both trade and the public.

CAN YOU TELL US ABOUT YOUR BACKGROUND WITH TERRY LIFTS?

“I joined the company in early 2018 originally as Finance Director. I was

The best-selling Harmony home lift

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later promoted to Managing Director in 2020.

“Today my role includes the development and implementation of the company’s business strategies; to create, execute, and monitor the performance of comprehensive business plans; establish internal company policies, procedures, and legal protocols; overseeing employment, professional development, and employee performance activities; and establishing long-lasting relationships with partners, local authorities, and regulators. It is also my responsibility to create a company culture and monitor its adoption.

“I had no previous industry experience, but I very quickly realised what a difference we make to people’s lives. It’s a message that, still to this day, I emphasise to all our staff whatever their role in the organisation – they make the difference, and I want them to be proud of that fact.”

WHAT ARE YOUR BEST-SELLING PRODUCTS AIMED AT THE DOMESTIC MARKET?

“Our best-selling product aimed at the domestic market is our Harmony homelift, which can be partially or fully enclosed (Harmony FE). The launch of the Harmony was an industry-first in 1988 – it was the first domestic through-floor direct-acting hydraulic lift on the market. The Harmony FE followed in 2017.

“Today, both are available in a

range of sizes from compact to longer and wider. The load capacity ranges from 250kg to 325kg depending on the model selected. This flexibility means that across the Harmony range we can accommodate users independently standing, seated, or seated in a wheelchair, or in a wheelchair and accompanied by a carer.

“The Harmony and Harmony FE can also be customised. Our British manufacturing base and supply chain, coupled with our in-house expertise, make this possible. Customisation includes a choice of upholstery, flooring, and powder coating in an array of RAL colours, alongside many optional extras to enhance the user experience.”

lift and improving the features and design of another current lift.

“We are incredibly fortunate to have a highly skilled and experienced in-house design team. This, coupled with our engineering heritage, means research and development are an intrinsic part of our business model. We have incredibly robust R&D processes which involve all departments and external advisors. Currently, we are on track for a launch by the end of the year.”

TERRY LIFTS ALSO INSTALLS WHEELCHAIR ACCESS SOLUTIONS AT MANY CONSUMER EVENTS. WHAT HAVE BEEN THE BIG EVENTS IT HAS BEEN INVOLVED WITH THIS YEAR?

ARE

YOU LAUNCHING ANY MORE PRODUCTS FOR THE DOMESTIC MARKET?

“We are working on several developments for the domestic market. These range from the development of a completely new lift to a compact version of an existing

“Since launching our first through-

“I very quickly realised what a difference we make to people’s lives”

The fully enclosed Harmony FE

Comprehensive hands-on training is offered at a purpose-built training centre in Cheshire

floor lift in 1968 – the Terry Personal hand-operated through-floor lift –we have supplied many lifts for all sorts of requirements. While we are renowned for our domestic lifts, we are also fortunate to have a strong presence in the commercial sector, which means we are often called upon to provide public access solutions too.

“This can be anything from a platform lift to gain access to a garden centre to providing temporary access at a public event. Over the years we have gained quite a reputation for the latter with many repeat customers. Most notable is our association with the Horse of the Year Show.

“We have supplied the five-day equestrian event with temporary lift access for more than 10 years. Our Classic Melody 2 vertical platform lift provides temporary wheelchair

access to the raised hospitality area. This lift is used exclusively by the event organiser, Grandstand Media.

“Prior to despatch, the lift is preassembled in our factory, tested and re-packed ready for installation. After running throughout the event, the lift is then transported back to our factory where it is protected and stored for use the following year. We are very proud of our long-standing relationship with Grandstand Media, and I am pleased to see we have already received the order for Horse of the Year Show 2023!”

TERRY LIFTS PROVIDED AN OUTDOOR PLATFORM FOR A CARE WORKER AND HIS FAMILY BACK IN 2021, WHICH WAS FILMED FOR ITV’S LOVE YOUR GARDEN. HAS TERRY LIFTS HAD ANY MORE INVOLVEMENT WITH THE PROGRAMME?

“Through our UK-wide partner network we are fortunate to work with several of the primetime makeover shows regularly. This opportunity was different because it was local. Carl and his family live just down the road from the Terry Lifts factory, in Macclesfield, so we handled it directly. While it was obviously very rewarding it was also great to involve all the team – it’s not often we can follow a lift from enquiry to TV screen!

“Last year we were honoured to re-visit the Lamptey family to find out how the lift had impacted their lives, especially Elle, who had been

diagnosed with a spinal disability and could no longer walk properly. To hear her say that she has her life back because of our help is humbling. She said the lift is ‘…an absolute gamechanger!’ It doesn’t get much better than that. It proves what a difference we make.”

WHY WAS IT IMPORTANT FOR TERRY LIFTS TO BE A MEMBER OF THE MADE IN BRITAIN PARTNERSHIP LAST YEAR [THE COLLECTIVE OF BRITISH MANUFACTURERS]?

“We are incredibly proud of our 70-year British heritage and our commitment to the British manufacturing industry. We support many local businesses and 100 per cent of the supply chain for our homelifts is here in Britain so the organisation is a good fit for us.

“The accreditation promotes trust and confidence with both consumers and decision-makers, therefore, by using the mark customers know that Terry Lifts is a trusted company which values transparency.

“The launch of the Harmony was an industry-first in 1988 – it was the first domestic through-floor direct-acting hydraulic lift on the market”

The Classic Melody 2 platform lift at the prestigious Horse of the Year Show

The Melody 3 platform lift featured in ITV's Love Your Garden last year

Terry Lifts believes its 'Made in Britain' status promotes trust and gives confidence to consumers

“Due to the rigorous application process existing and potential customers can clearly see that our products adhere to the highest standards. This is invaluable and gives us the edge over the competition, especially when other lift suppliers may be economising and reducing quality and standards to help combat the challenging economy.”

CAN YOU TELL US A BIT MORE ABOUT HOW YOUR PRODUCTS ARE DISTRIBUTED IN THE UK?

“We have several routes to market – either through us, direct or via one of our UK partners. How this works depends on the partnership agreement. Some do everything, from handling the enquiry through to install and maintenance, others simply pass the lead on. We are very flexible and like to work with our partners to achieve the best fit for their business and plans.

“All the lifts are distributed from

our base in Knutsford for UK-wide delivery and installation, and shipping abroad to our export agents.”

ARE YOU LOOKING TO EXPAND YOUR DEALER NETWORK, AND, IF SO, WHAT KIND OF DEALERS ARE YOU LOOKING FOR?

“We are working hard to expand our dealer network both in the UK and abroad. In fact, our Global Business Development Manager Chris Hay is tasked with exactly this – proactively seeking new lift partners and dealers in the UK, across Europe and the rest of the world. Interested retailers can email Chris at chay@terrylifts.co.uk or call the main landline, 01565 752800.

“We are looking for dealers who work to our exacting standards. We achieve this through fully certified product and survey training at our training facility and providing thorough and consistent sales/ after-sales, marketing and technical support. We also make business

easier with access to our online ordering portal.

“Our dealers benefit from our presence in both the private and public sectors and reap the rewards of our proactive lead generation. Plus, they can draw on the knowledge, experience and skill that comes of partnering with a long-established and trusted British brand.”

HAS TERRY LIFTS BEEN AFFECTED BY GLOBAL SHIPPING DELAYS AS A BUSINESS?

“Our supply chain is based in Britain, so the global shipping delays had minimal impact on the business.

“She said the lift is “…an absolute game-changer!” It doesn’t get much better than that”

The Harmony home lift can be customised to enhance the user experience

DORCHESTER

Strategically, we increased stock holding which helped the business offer reasonable leads times to our customers.”

WHAT’S NEXT FOR TERRY LIFTS OVER THE NEXT 12 MONTHS?

“The next 12 months are set to be productive and exciting for the business. Highlights include our migration to a new Material Requirement Planning (MRP) system, which will give greater visibility and improved efficiencies to our production, inventory control and sales order processes. Long-term, these efficiencies will ultimately benefit our customers.

“Come September we will welcome a new batch of apprentices. We are committed to our apprenticeship scheme and work with several local education providers. With such a strong heritage we appreciate the importance of nurturing talent and encouraging young people to build a career in the mobility sector.

“Extending our reach and presence

Strident

across both the private and public sectors is also an important part of our 23/24 strategy. Most recently, we have promoted ourselves at CIH Housing 2023 in Manchester and exhibited at numerous OTAC events.

“We are also actively increasing

a

our customer base in these areas. In time, these efforts may be supported by a recruitment drive in addition to seeking like-minded and passionate dealers, partners and agents.”

www.terrylifts.co.uk

you

rely on for tyres and tubes

The launch of the Harmony was an industry-first back in 1988

Peace of mind for all

To give you greater peace of mind, we’re offering an extended 5-year warranty on all our stairlifts. This means you now get FIVE years instead of the standard three-year warranty, on all products in our stairlifts range.

The offer is effective for all approved orders from 22nd May to 31st August 2023.

Trade Thoughts

Lee Anderson Manager of Mountfield Services

I believe it is very important to offer customers a good service of repair and servicing.

“There are many companies out there who can just install stairlifts, but we’ve found it’s the aftercare package that our customers appreciate the most, knowing that we’ll be there 24/7 if their lift breaks down gives them and their family peace of mind.

“For a lot of our customers, their stairlifts are the only way of accessing upstairs, which can be a big problem if their lift breaks down, especially if their toilet or bedroom is upstairs.

“Offering a good aftercare service also has other benefits. Your customers are more likely to use you for servicing and repairs, replacing lifts once they come to the end of their cycle and recommending your company to family or friends.

“I’ve lost count of the amount of business we’ve generated over the years by offering a good aftercare service.

How important is it for retailers to offer service and repair after a product has been sold?

Do you see offering customers service and repair following a sale is an opportunity for growth and profitability? What investments do you think are necessary to achieve excellent service (feel free to draw on your experience)?

“We’ve also been added to local authority contracts and DFG lists, where most of our business comes from, because we have been recommended to them by our customers.

“This word-of-mouth way of business has also saved us vast amount of money not having to advertise greatly.

“Personally I get more satisfaction when I hear we’ve won a job off the back of a referral from one of our existing customers, as I like to think we’re doing something right.

Karen Sheppard Director of People First Mobility

Offering repairs on mobility scooters and powerchairs should be an important add-on for any scooter retailer.

“Customers can depend totally on their scooters and powerchairs to get about, so when they break down it can mean much distress and inconvenience.

“Being able to do repairs during the warranty period is essential for good customer care, making sure the end user is not left stranded.

“Servicing is a benefit to the customer as it can find faults before they get serious, checking the batteries before they fail and stop working, making sure the nuts and bolts are secure and checking that the correct pressure is in the tyres, ensuring safety for the user.

“Further sales can come from repairs and services if the product is nearing the end of its life, and something else needs to be purchased.

“Investments can start from as little as just some basic tools, sending staff on training days, which is offered by most suppliers free of charge, and can extend to building fully fitted workshops.

“Growth and profitability can be increased with the service and repair side of retailing mobility scooters and powerchairs, along with the benefit of the internet dealers unable to offer local repairs.

“Servicing of 8mph road scooters I feel should be mandatorily inspected every year to ensure that the lights and tyres are all in good working order for the safety of the users and general public.

mountfieldservices.co.uk

peoplefirstmobility.co.uk

Finnie Operations Manager at Mobility Scotland

We believe offering a service and repair commitment to customers for every product they purchase is essential, not only for business reputation but for future growth and development. This is especially the case within the bricks and mortar sector.

“Customers who are satisfied with the product and service they receive are more likely to return and purchase additional items and share their thoughts for word-of-mouth and recommendation business. This also helps keep the operational cost lean, as it reduces costs associated with returns, managing complaints and refunds.

“The crux of a successful model is ensuring the product sold is appropriate for needs, future-proofed and capable of achieving customers objectives.

“Also, the product itself needs to be manufactured soundly, ensuring reliability, and it is costed within a proper cost-to-serve model, which builds additional cost the retailer may incur whilst they support the customer throughout the warranty period.

“As the product approaches warranty expiration, the customer is more likely to purchase additional service and support and extended warranty packages, which, again, if well-structured and prudently priced add great value to the bottom line as well as peace of mind for the customer.

George Ruddick Managing Director of Thistle Help

I feel it should be made mandatory for dealers to offer service and repair to customers who have purchased products, especially those larger ticket items. Personally, I would not purchase a mobility product without knowing I had the back-up if something went wrong with the product.

“Customers often come into our showrooms complaining they have purchased something online and there is no means of getting it repaired or serviced from the same company.

“This service certainly encourages customers to purchase from Thistle Help knowing that we can offer this service and it gives them peace of mind.

“It certainly adds to our turnover by providing this type of service and I believe it encourages customers to purchase from us in the first place. There are companies out there that do not offer this aftercare service and I believe it is detrimental to their business by not offering a repair and service option.

“On a personal level, Thistle Help have seen the repair side of our business grow year-on-year, so much so we have had to employ a further engineer to keep up with demand.

“Also to keep up with the demand for services and repairs, we had to invest in a new van, but this will be reimbursed by the number of calls we receive for this area of the business.

“In conclusion, I think those companies who are unable to offer this service are at a severe disadvantage to those who do.

Alastair Gibbs Managing Director of TPG DisableAids

In our opinion it is crucial for any retailer to offer their own in-house service and repair facilities. It is a way to cement customer loyalty and be first in place to offer replacements or additional products to satisfy a customers requirements.

“We all know that the majority of our customers in this marketplace are not fully independent, and they require assistance with all sorts of tasks that a fully fit person would take on themselves. This is, without doubt, a business opportunity to a readymade customer base.

“Added to that, a purely sales-based outfit has very little residual value. It is generally worth no more than the margin made on the last sale. If you have the resource to offer service and repair facilities, you have the ability to offer service contracts that have a recurring revenue. You can take on service and repair contracts with local authorities or housing associations for stairlift or hoist products.

“These contracts will typically have a three-to-five-year term, which clearly adds long-term value to your company and gives far more certainty in the amount of regular work available for your staff. Added to all of this is probably the most important factor, you are in control of your own destiny.

“There is no need to rely upon a third party to cover your warranty breakdowns and maybe not offer the response times you would like. The third party would also be the ones spotting further sales opportunities or selling extended warranty and insurance policies. That leaves you having to continually find more customers and spend lots more marketing pounds along the way.

mobilityscotlandltd.co.uk

thistlehelp.co.uk

tpg-disableaids.co.uk

Billy

Education Health and Care Plans –The essentials for success

An Education, Health and Care Plan (EHCP) is a legal personalised document. It sets out the education, health, and social care needs of a child or young person (CYP) (aged 0 to 25 years old) with special educational needs or disabilities, and who needs more support in their educational setting beyond the usual resources provided. An EHCP should not be confused with an Individualised Education Plan (IEP), which is completely determined by the young person’s school, whereas the law determines an EHCP, and so the family’s local authority (LA) is under a legal duty to put it in place.

It is important to note that there is no lower nor upper limit on the amount of funding to be provided by the LA. Further, a LA cannot legitimately refuse to provide the prescribed specialist equipment in the EHCP on the basis that “it doesn’t stock that particular type of equipment”, or “that an alternative is available in the school”, etc.

THE PROCESS

You can ask your LA to carry out an EHC Needs Assessment if you think your child needs an EHC plan. A young person can request an assessment themselves if they’re aged 16 to 25. A request can also be made by anyone else who thinks an assessment may be necessary, including doctors, health visitors, teachers, and family friends.

The LA has six weeks to decide

whether they accept that criteria have been met and will carry out an EHC Needs Assessment. As part of the assessment the LA may ask for:

• any reports from the child’s school, nursery, or childminder

• doctors’ assessments of the child

• a letter from the applicant about the child’s needs

The local authority is required to tell you within 16 weeks of your application whether an EHC plan is going to be made for your child, and then they have a further four weeks in which to draft and finalise the EHCP. In that four-week period you have at least 15 days to comment, including if you want to ask that your child goes to a specialist needs school or specialist college.

THE EHCP

The Children and Families Act 20141 (section 37) describes what an EHC plan is and what it must include. There are some useful DOs

At the July joint sections meeting of the BHTA, Guv Kaur, a public law specialist lawyer from Taylor Price Solicitors, shared her knowledge and experience as to what needed to be included, and what should be avoided, in a successfully executed Education Health and Care Plan (EHCP). This article summarises the key points made to optimise the funding provision. This will be of value to BHTA members supplying equipment to support an EHCP in England, and the help and advice that they can give their customers with youngsters who are eligible for an EHCP.

and DON’Ts to be aware of when completing the EHCP. The EHCP is made up of 11 sections (Table 1). Anything that is written up outside those 11 sections carries no weight. The most important DO is to make sure that anything that needs to be funded is included in Sections B, F, and I, the sections which cover special educational eeds, including any items that also come up in sections C and G (the health needs).

Description of needs (section B) informs the content of special educational provision (section F) which informs the placement (section I). Any support specified in Section F cannot be withdrawn by the LA without following a formal review/ amendment of EHCP process.

SECTION B: DESCRIBING SPECIAL EDUCATIONAL NEEDS

‘Special educational needs’ is a learning difficulty or disability which requires special educational

Figure 1. The timetable to reaching an EHCP (numbers in brackets are the maximum number of weeks from the start of the process)

TABLE 1. THE SECTIONS OF AN ECHP

• Section A: The views, interests, and aspirations of the child or young person (CYP)

• Section B: The CYP’s Description of Special Educational Needs (SEND)

• Section C: Any health needs relating to their SEND

• Section D: Any social care needs relating to their SEND

• Section E: The intended outcomes for the CYP, which should be joined across education, health, and social care, where appropriate

• Section F: What special educational provision is needed for the CYP’s SEND

• Section G, H1, H2: What provision is needed from health or social care services

• Section I: Name and type of education placement

• Section J: Details of any agreed personal budgets

• Section K: Advice and information gathered through the EHC Needs Assessment

Note: The SEND Code of Practice2 describes (pp 164-9) in detail what is included in each section of the EHC Plan.

provision. A child or young person has a learning difficulty or disability if: they have significantly greater difficulty in learning than the majority of others of the same age or they have a disability which makes it difficult for them to use the facilities normally provided for others of the same age in mainstream schools or post-16 institutions. Someone has a disability if they have a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out dayto-day activities

SECTION F: WHAT CONSTITUTES PROVISION IN AN EHCP?

Special educational provision is any educational or training provision that is additional to, or different from, that made generally for other children or young people of the same age. The provision, whether equipment

TABLE 2. EXAMPLES OF SEN PROVISION

• Therapy equipment

• Therapies

• Adapted learning materials

• Hardware – e.g. laptops, magnifiers

• Software

• Assistive technology for communication

• Assistive technology for curriculum differentiation

• Specialist seating

• Whole school training

• Learning material differentiation specification

or support, is specific to the child. Special educational provision is anything that ‘educates or trains’ a child or young person. This can include therapies provided by the health authorities or social care1

There is no legal prescribed list of specific items of provision to be included in an EHCP. For examples, see Table 2.

Individual LAs will often have types of provision it routinely considers to be provision and includes in EHCPs. While this can be a useful guide, it should not be considered a full reflection of what can be secured in an EHCP. The more unusual the provision, the more likely you are to face LA resistance to inclusion.

Section F has the ‘strongest’ enforceability, but for provision to be deemed educational and included in section F, it needs to link to meet an educational need in section B. (The same applies to sections C and G.) Note that, legally, a child or young person is entitled only to that which is suitable to their age, aptitude, ability, and SEND, and not ‘best provision’.

GETTING THE SPECIFICATION RIGHT

All of the needs specified in section B should be provided for. Provision must be detailed, specific, and quantified. It should be clear as to “who, what, when, and how long” in relation to each element of the provision. Referring to a funding ‘band’, without further detail, is not specific enough – detail the provision (not the cost). If the words used in the plan are unclear or ‘woolly’, it is possible the special educational provision will not be delivered in the right quantity or by the right person (it is even possible it will not be provided at all!).

Make it clear exactly what support the child or young person needs. It is not sufficient for the LA to leave it up to the school. It is also not lawful for the LA to leave the provision open to variation, for example by including words such as “the level of provision is to be reviewed after one term”. If the LA wants to change the level of provision, it can only do so by amending the EHCP.

POINTERS ON REPORT WRITING

• Read through the Department for Education’s SEND Code of Practice2 (292 page) document, especially pages 164-169 which provide more detailed information around the 11 sections of an ECHP.

• Specify all of the CYP’s special educational needs in section B that relate to the provision being recommended in section F, and vice versa.

• Explain in full why the provision being recommended is necessary to meet those needs.

• If the same broad area of needs requires more than one type of provision, split this into a list of the CYP’s special educational needs and then describe the required special educational provision for each.

• Apply this to sections C and G, only if you can’t make the provision fall within section F.

• Avoid talking about recommend provision as ‘best’, ‘top of the

range’, or the latest technological development.

• If appropriate, give examples of successful use of the recommended provision.

• Don’t forget that the young person may need the same item at home as at school for homework and similar related educational purposes, and so both need to be provided for in the EHCP.

FURTHER READING

1. www.legislation.gov.uk/ ukpga/2014/6/part/3/enacted

2. HM Department for Education

SEND Code of Practice (2015) Special educational needs and disability code of practice: 0 to 25 years. Statutory guidance for organisations which work with and support children and young people who have special educational needs or disabilities.

‘Let’s Get it Clear’ by Dr Barend ter Haar

One in a series of monthly resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare.net.

If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net

Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.

DOORSTEP

There are 3 lightweight threshold ramps available which are very easy to position to enable you to overcome various thresholds such as small individual steps, doorsteps and other obstacles. All models feature a corrugated and anodized surface for safe use in wet conditions and are highly resistant to scratches.

ADJUSTABLE MINI MICRO

Buyers’ guide to stairlifts, homelifts and access

Each month, discover key products from a different segment of the mobility market to consider offering to customers

4000 stairlift from Handicare

Launched earlier this year, the Handicare 4000 curved twin-rail system delivers strength and stability whilst enabling tight bends, making it an ideal choice for complex indoor and outdoor stairs.

The standard model has a weight capacity of 136kg, with the HD version up to 160kg. For outdoor use, the 4000 features improved UV-protected upholstery (Smart Slate) with a water-resistant cover (IP44 rated).

New features include an independent OSG, more safety edges, a slow/soft stop feature, a pre-installed footrest (large, small and offset) and fewer stronger stanchions (standard model).

The 4000 is available in a choice of seats, fabric or faux-leather finish upholstery, and black, grey and brown, with options including powered swivel, footrest and hinge.

www.handicare-stairlifts.co.uk

Harmony FE Home Lift from Terry Lifts

The Harmony FE is a fully enclosed through-floor homelift designed for ease of use and practicality, suiting all needs. Users can travel standing, seated, and independently in a wheelchair, or in a wheelchair together with a carer. There are three models; each can be customised using colour, materials and accessories.

The low cabin floor profile makes for easy wheelchair access while one-touch controls mean there is no need for constant pressure. Harmony FE can carry up to 325kg and travel up to 3.6m between two floors.

The lift maintains fire and smoke protection between the floors, whether it is parked upstairs or downstairs, and complies with BS 5900:2012.

www.terrylifts.co.uk

Safety First

Our products are designed and manufactured with the utmost care and attention to detail, ensuring they meet the highest safety standards.

EN 81-40:2020 sets out safety rules for the construction and installation of stairlifts and inclined platform lifts, and we are proud to say that our products meet these standards.

With Access BDD you can have absolute confidence and peace of mind, knowing that our products are fully compliant for you and your customer. Speak to the team to learn more.

Savaria hoists and gantries from Silvalea

The gantry is available in various lengths from 2.4 to 6.0 metres, dependent on the desired safe working load, and can be quickly assembled by one person. Its steel frame structure provides great strength and solidity, and the lowprofile feet, whist giving further stability, are designed to enable wheelchairs to glide over safely. This simple yet sturdy gantry is ideal for permanent use –where a fixed track may not be an option – or for short-term or portable uses.

The spreader bars on its portable hoists include an innovative SureClip safety feature, which creates a more secure attachment of sling to lift and provides the caregiver with peace of mind with every clip.

www.silvalea.com

Homeglide straight stairlift from Access BDD

The new HomeGlide stairlift is the ultimate solution for all straight staircase requirements. The HomeGlide comes with luxurious seat padding, armrest detection and an emergency stop button as standard.

This lift is suitable for more people than ever before with a generous weight capacity of up to 160kg and installation on staircases as narrow as 740mm. For added comfort, the extra package is available with a powered swivel seat and linked footrest. For outdoor environments, the HomeGlide Outdoor package has a weatherproof coating to protect against rain, dust, and direct sunlight and a weight capacity of 125kg.

www.accessbdd.com

Synergy Straight stairlift from Bespoke Stairlifts

The Synergy Straight is Bespoke Stairlift’s simplest offering, designed to navigate the simplest of staircases with ease.

Its design is centred around usability for the end-user but is equally important to the installation engineers’ requirements. Crafted using the highest-quality materials, Synergy offers a robust solution for end-users by offering both left-hand and right-hand options right out of the box. it has successfully eliminated stock-related challenges for its partners, a common issue experienced with other manufacturers.

According to Bespoke Stairlifts, the Synergy is one of the slimmest rails in the market. It is simple to install, with extra features including a digital diagnostic display,and manual and powered swivel options. There is also an outdoor option available too.

www.bespokestairlifts.com

A FIXED RATE INSURANCE PACKAGE

RETAILER ESSENTIALS

Exclusive to Retail Members of the BHTA

COVER INCLUDES

✔ Material Damage

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✔ Employers, Public & Products Liability

Option 1: Excluding Employers Liability

- £224 including 12% Insurance Premium Tax

Option 2: Including Employers Liability

- £280 including 12% Insurance Premium Tax

REQUEST INFORMATION

For more information on our insurance packages, please contact Stephen Aldridge - our Client Director who has worked with BHTA’s members for many years.

E: stephen.aldridge@verlingue.co.uk

T: +44 (0) 208 282 8595

W: www.verlingue.co.uk

Cover provided by Markel (UK) Ltd

ABOUT US

Verlingue is the approved insurance broker for the BHTA insurance scheme, which is available exclusively to BHTA Members. We are part of the Verlingue Group, one of Europe’s largest independent insurance brokers, employing over 1,100 people and placing premiums in excess of €2 billion.

Smart Ramp from Drive DeVilbiss Healthcare

Constructed with lightweight aluminium the Smart Ramp has been designed for use with wheelchairs, powerchairs and scooters.

It can be used to obtain safe access to motor vehicles, buildings, and other locations where access is difficult. It folds in half for ease of storage and handling and is portable with central plastic handles for easy carrying and transportation.

Ideal for wheelchairs, powerchairs and scooters, the ramp features an

angled lip at the top of the ramp and raised edges for added safety and peace of mind.

Its anti-slip high-traction surface ensures safe use in most weather conditions.

Available in a striking metallic colour finish, its generous 30” width makes this ramp suitable for MPVs of up to 27.5” in width.

When folded out the ramp is 184cm long. Its weight capacity is 200kg.

drivedevilbiss.co.uk

Threshold ramp from Rehasense

The latest addition to the Rehasense portfolio, the Threshold Ramp is made from high-strength scratch-resistant aluminium and consist of three models: the Micro, Mini and Adjustable. Designed to help the user overcome various thresholds such as small individual steps, doorsteps and other obstacles, all three models feature practical carrying handles and a ribbed anodised surface for additional grip even in wet conditions.

With a maximum height of 30-70mm, a load capacity of 350kg, the Doorstep ramps are available in widths of 760mm (Mini), 2x250mm (Micro) and 760mm (Adjustable) and are the perfect solution for wheelchair users looking to overcome small steps or thresholds either around the home or when out and about. “The Doorstep ramps are a great addition to the our portfolio. We took some to Naidex to gather feedback and they went down a storm,” commented Jordan Day, UK Sales Manager for Rehasense.

www.rehasense.co.uk

Our Partner Promise

Complete Product Range: Empowering Every User’s Needs

Bespoke Stairlifts has a full suite of complimentary stairlifts and options to enhance our partners existing product range. Expand your portfolio of mobility products and services by introducing Bespoke Stairlifts into your range. We offer a full turnkey solution to simplify your life or work with us to create a tailor made solution to suit your requirements.

Seamless End-to-End Services: Providing Peace of Mind

Bespoke Stairlifts has been operating for over 20 years and covers all areas of the UK. We offer a complete range of services, including surveyors, U.K. design and manufacturing, installation, and unrivalled aftercare. This ensures that your customers receive top-quality products and ongoing support that complements your business.

Crafting Tailored Solutions for Business Growth

Our goal is to be an extension of your business, enhancing your existing product range. Bespoke Stairlifts provides comprehensive packages to expand your portfolio and generate additional revenue. Through our partner program, we collaborate with you to leverage your customer base, maximising opportunities with the support of a trusted manufacturer

Freecurve stairlift from Handicare

The Handicare Freecurve is a single-rail system tailor-made for each staircase and completely customisable to fit with any home décor style.

When not in use, the Freecurve folds up to maximise space for other staircase users and automatically parks on the charge point using the remote controls (multiple charge points available for multistorey installations). To avoid any obstructions at the bottom of the stairs, an automatic hinged rail or a dropnose is available.

Customisation is possible through seat options (Classic, Elegance, Alliance) and powered upgrades for seat swivel and an illuminated footrest. Handicare’s patented Active Seat, developed with healthcare professionals, provides assistance for users needing additional support when getting on or off the lift. The two-way powered swivel seat is ideal for users with either very narrow curved staircases or limited knee flexibility.

www.handicare-stairlifts.co.uk

Flow X curved stairlift from Access BDD

The Flow X curved stairlift from Access BDD features Advanced Swivel and Levelling (ASL) technology, enabling the stairlift to rotate and swivel during travel, ensuring the stairlift is always in the safest and most comfortable position.

With ASL technology, the footrest remains independent from the drive unit and swivels with the seat, ensuring better posture and reduced knee bending. The Flow X offers four rail options, including standard drop nose, vertical 'short-start' drop nose, horizontal overrun, and parking curve. Unlike other models, the Flow X has no visible mechanical parts. It can support a maximum weight of 125kg and can fit on narrow staircases as small as 610mm.

www.accessbdd.com

Savaria Fixed Lift 2 Function ceiling lift from Silvalea

The Savaria 2 function fixed ceiling lift was designed for simplicity and with safety in mind, making everyday patient lifting efficient for both patient and caregiver. No surplus buttons or lights will get in the way of quickly operating the lift to move up and down and side to side.

With the lithium-ion battery at work, the lift requires charging far less often and can be charged very quickly when needed, creating a longer product life span with fewer service calls. Added safety features include a waterproof handset and SureClip catch system on the spreader bar, which helps stop the hoist loop from slipping away during attachment.

www.silvalea.com

Portable Hoist

• Easily movable: can be unhooked and moved to another room easily

• Emergency: on/off shut down switch

• Hoist Reacher: available for ease of application to the gantry

• Warranty: 3 years on battery and spare parts

• Durable handset: splash resistant

• SureClip System: Safety catches on spreader bar open outward to help stop the hoist loop from slipping away from the hoist during attachment

Patient Lifting by

Fixed Lift 2 Function

• SureClip System: Safety catches on spreader bar open outward to help stop the hoist loop from slipping away from the hoist during attachment

• Greener: no lead acid disposal issues and longer battery life

• Warranty: 3 years on battery and spare parts

• Power: fast lift speed

• Durable handset: splash resistant

• Quicker charging time: less than 2 hours for complete charge

• Quicker charging time: less than 2 hours for complete charge

• Greener: no lead acid disposal issues and longer battery life

• Power: fast lift speed

The Savaria fixed ceiling lift was designed from the ground up for simplicity and purpose. It’s thoughtful design to meet the needs of the patient and the caregiver.

The Savaria portable ceiling lift was designed from the ground up to be a truly portable lift – one that can be easily carried from room to room or place to place when needed

1100 straight stairlift from Handicare

Handicare’s next-generation straight stairlift, the 1100, features a slender profile and stylish seat in a choice of colours with the option of a manual or powered swivel and footrest. Friction drive technology delivers a smooth and quiet ride, with the additional benefit of a toothless rail eliminating the need for oil and grease and making it very easy to keep clean.

Available for inclinations ranging from 25-50 degrees, the 1100’s aluminium rail can be adapted to suit many layouts with the patented Slide Track option, Easy Hinge or Zero Intrusion options.

The 1100’s non-handed rail, pack and seat make it perfect for dealers to hold in stock or reuse reconditioned lifts so they can respond quickly to customer demand. It is also easily upgraded, accommodating users whose needs are likely to change in the future.

www.handicare-stairlifts.co.uk

Harmony Home Lift from Terry Lifts

The Harmony is an unenclosed through-floor homelift designed for ambulant and disabled users to move freely between floors, safely, smoothly and quietly.

There are four models to suit all requirements: independently stand, perch or seated in a wheelchair, or in a wheelchair together with a carer.

The Harmony can be customised with different colours, materials and accessories. The Harmony can carry up to 280kg and travel up to 3.6m between two floors. It complies with BS 5900:2012. Practical and sleek the Harmony is designed to maximise space inside the cabin. With no lift shaft required, the Harmony can be fitted almost anywhere in the home. This flexibility makes it a popular choice for retailers.

www.terrylifts.co.uk

Infinity Curve stairlift from Bespoke Stairlifts

The Infinity Curved stairlift is Bespoke Stairlifts' flagship product. The Infinity Curve is the product of over 20 years of experience within the curved market sector.

Designed and manufactured in its Huddersfield factory every inch of the Infinity Curve has been designed with the customer in mind. It is a truly bespoke offering with every rail designed to suit each home.

Simple to control by the user the Infinity Curved stairlift offers a solution for almost any staircase.

A range of options available to assist the users’ specific needs is available, including upholsterycoloured options, manual and powered swivels and its latest offering: an adjustable width seat to accommodate individuals of all sizes.

www.bespokestairlifts.com

KEY FEATURES & BENEFITS

Phthalate free

Breathable

Stretchable

Impermeable

Antibacterial

Alerta Medical bed rail bumpers are made with PU (Polyurethane Fabric) instead of PVC due to risks of Phthalates with PVC. PU is safer & higher quality, is stretchable, breathable and serves a longer lifetime.

The Alerta Anti-Entrapment Bumpers benefit from being connected with a mesh base which sits on the mattress platform of the bed underneath the mattress, forming a safety net to help prevent limb entrapment.

The Alerta Anti-Entrapment Bumpers with Net Inserts are designed to velcro onto the side rails, providing protection for users in bed. Net inserts are centered between the bed rails to improve visibility and comfort to the user.

Broadband ramp from Rehasense

The Broadband ramp from Rehasense are the latest addition to the company’s ever-growing product range and are available as a one-piece unit (the Spectrum) or a two-piece unit (the Defrag).

Both models are lighter than many other models currently available in the UK, which makes them very user friendly when it comes to transportation.

As with the Doorstep models available from Rehasense, the Spectrum and Defrag feature ergonomic carrying handles. Based on a strong honeycomb design, both models feature a sturdy, wide, non-slip surface and are suitable for use with most manual and electric wheelchairs, scooters and walkers.

Available in a choice of lengths ranging from 70cm to 150cm for the Spectrum and 180cm to 300cm for the Defrag both models have an impressive maximum load capacity of 300kg. “We are always looking to support our retailers with new products, and we believe the new range of ramps will be a great addition to their showrooms,” commented Jordan Day, UK Sales Manager for Rehasense.

www.rehasense.co.uk

Lifestyle Home Lift from Terry Lifts

The Lifestyle is designed for an ambulant user able to stand independently or sit on the folddown seat while the lift travels up to 3.6m between two floors. Both the interior and exterior of the lift can be customised.

The smart corner design minimises the lift footprint, so it takes up no more space than an armchair! Minimal building work is required, with no need for a lift shaft. It can typically be installed in two days.

The lift maintains fire and smoke protection between the floors, whether it is parked upstairs or downstairs and complies with BS 5900:2012.

The Lifestyle enables retailers to offer customers a stylish yet practical solution for modern, independent living.

www.terrylifts.co.uk

Supra platform

lifts from Access BDD

The Supra and Supra Linea platform lifts from Access BDD are manufactured to meet the needs of customers who demand the best comfort and quality, offering a superb solution for straight or curved staircases.

The Supra can be fitted to most staircases either indoors or outside and has a dualrail design that doubles as a handrail for the best use of space. Both models feature optional push-button controls, and the range of parking options and platform sizes ensure they are perfect for busy environments where space may be at a premium.

Manufactured using only quality components, the Supra range’s feature foldaway arms are ergonomically designed to blend into any commercial or domestic setting and are certified to European Machinery Directive 2006/42/EC and EN 8140:2020 standards.

www.accessbdd.com

Bariatric Fixed Lifter from Silvalea

Maintaining a patient’s dignity and safety has never been simpler with its thoughtfully designed, high-capacity Bariatric Fixed Lifter. It is designed to easily lift and move heavier patients up to an industry-leading capacity of 544kg.

The lift uses a new-in-its-class motorised lift rotation feature for superior manoeuvrability even in tight spaces. The uniquely-designed motorised fourpoint tilting spreader bar provides enhanced patient positioning comfort during transfers.

The high-efficiency lithium-ion battery delivers faster lifting speeds and built-in constant charging means the lift is always ready to use. When higher capacity lifting is needed, the Bariatric Fixed Lifter packages together a strong, fast lift that’s easy to manoeuvre.

www.silvalea.com

This organisation is a member of the British Healthcare Trades Association.

Strident - a name you can trust for high performance batteries

Karma mobility ltd

Unit 6 target ParK, redditch

Worcestershire b98 8yn

T: 0845 630 3436

E: info@karmamobiliTy.co.uk

www.karmamobiliTy.co.uk

The Ergo Lite 2 transit weighs just 8.5kg complete and the self-propel breaks down to 6kg making them among the very lightest wheelchairs available on the market.

Ergo Lite 2 Transit Wheelchair

Ergo Lite 2 Self Propel Wheelchair

THE ERGO LITE 2, PROUD WINNER OF

Minimo Autofold

Compact Companion.

Minimo Autofold is the perfect fit, folding itself in one simple automated action, ready to load on a plane, train or in the boot of the car.

Travel up to 10 miles per charge with a lightweight lithium battery pack. Pneumatic tyres, tight turning circle, good ground clearance, adjustable tiller and armrests, generous legroom, simple fingertip controls and LED lighting all mean that the Minimo Autofold is not just a compact and foldable scooter, it’s a practical, everyday companion.