THIIS June 2025

BUYERS' GUIDE Top

Opening doors to freedom

Read about the Welsh mobility retailer celebrating 30 years in business

Welcome!

It is perhaps no surprise why online shopping is so popular these days, with its convenience and broader selection of products. It does, however, create certain hurdles for vulnerable customers.

Apart from missing out on the face-to-face interaction with expert advisors and seeing products upfront, some are also facing barriers in understanding pricing structures, including VAT relief eligibility. Turn to page 32 for an online retailer’s perspective on why making clear and accessible information online is crucial.

Welsh retailer Cantre Mobility is celebrating 30 years of helping people stay mobile and independent this month (p23). Ahead of its fun-filled open day at its Carmarthen showroom, THIIS catches up with the retailer to find out more about the secrets to its success over the years.

In his latest article, Dr Barend ter Haar from BES Healthcare looks at how seating can be made more comfortable, for the longest time possible, for wheelchair users (p44).

Dave Lindberg, Managing Director of Dallux Mobility, talks about new additions to the team and the newer products he is looking to bring into the market (p37).

Don’t miss the Retailers’ Choice (p10) and Buyers’ Guide (p48) features to checking out the latest clothing, hygiene and footwear products on the market.

If you have any news to share about your retail business, please do not hesitate to get in touch with me. You can also sign up for twice weekly email updates about the industry via the thiis.co.uk website. Enjoy the issue.

EDITOR

Liane McIvor 07917 784929 liane@thiis.co.uk

SUB-EDITOR Sarah Sarsby

ADVERTISING

Fahy

258 372

News, deals & people

A round-up of the key trade stories for business leaders to digest

It’s a breeze to use

Sitting Pretty has launched a new riser recliner which enables independent adjustment of its backrest and footrest to help the user find their perfect position.

Its advanced design features four independent motors, dedicated lumbar

support, and tilt-in-space technology which enables the user to tilt the chair while they are seated or reclined.

Users can elevate their feet above hip level in a zero-gravity position, making it ideal for relieving pressure points and improving circulation.

Available in silver and stone and three sizes, the Premier Breeze Riser Recliner comes in the Dorchester style of lift chairs featuring scrolled arms, a waterfall back and elegant wings. Lithium battery back-up ensures the chair is powered during outages.

Plus-sized wheelchair with comfort in mind

Mobility equipment supplier RHealthcare has announced the launch of its latest wheelchair which has been engineered with a larger frame and reinforced components to meet the needs of users who require additional space and support.

The Dash 200 HD Plus wheelchair boasts a 26-inch wide seat and user weight of 225kg. Features include quick-to-engage hub brakes and quick-release wheels for transportation and storage.

The new model is an upgrade of the Dash 200 HD wheelchair which launched last year. Its seat is two inches wider than the largest Dash 200 HD model and the user weight is boosted by 25kg.

High on style

Wheelchair accessories provider RehaDesign has launched Wheelchair Skins, retro-reflective stickers which are designed to elevate the appearance of wheelchairs as well as enhance nighttime safety for users.

Developed in collaboration with an international team of wheelchair users, Wheelchair Skins are available in two flexible formats: a long rectangular version for wheelchair frames and a large rectangular version that can be cut to customise canes, laptop cases, mud guards, and more.

The skins are available in zebra and leopard designs – with a heart-themed design set to follow soon – in nine vibrant colours, including an eye-catching multi-colour option. UK mobility retailers wishing to find out more about stocking the product can email info@RehaDesign.com

A new ORA in WAV rentals

A new start-up developing flexible, affordable and available wheelchairaccessible vehicle (WAV) rentals has launched.

Based in the UK, Open Road Access (ORA) states that its mission is to support 15 million trips a year by 2030. ORA previously spent a year incubating a rental service for WAVs, experiencing significant demand from disabled and older people, carers, families, and businesses. Delivering 6,000 trips to over 1,000 customers, ORA’s proposition made headlines last year for offering WAV delivery and collection at major UK airports.

Now ORA, using cutting-edge technology, will become the first platform where consumers and businesses can directly book a WAV that meets their needs.

NEW HOME ADAPTATIONS STANDARD

Foundations, the national body for home improvement agencies in England, has set up the Home Adaptations Installer Network (HAIN) to ensure that essential modifications for older adults and people with disabilities are carried out by reliable and skilled professionals. HAIN is expected to help councils nationwide manage and grow their local builder lists. It will show which builders are active in their area and confirm key checks like insurance, training and experience, helping to ensure they are accessing contractors with DBS checks and TrustMark registration. Foundations hopes to open up the network to the public later this year.

DRIVE DEVILBISS HEALTHCARE REJOINS MOTABILITY SCHEME

Mobility equipment manufacturer Drive DeVilbiss Healthcare has announced that it will officially be rejoining the UK’s Motability Scheme, from 1st July 2025. A spokesperson stated that its operational teams have been working “diligently” behind the scenes over the last six months to enhance its spares and technical processes so that it can ensure a seamless aftersales experience for its Motability customers. The firm also stated that the Royale 4 Sport and Manual Fold+ scooters will be included in the Motability Scheme.

HSL doubles up in Ipswich

Yorkshire-based specialist furniture manufacturer and retailer HSL Chairs has invested in its Ipswich presence by relocating to a larger showroom that is almost twice the size of its previous showroom.

The newly updated showroom will feature the latest styles from HSL, showcasing a range of riser recliners, adjustable beds, fireside chairs, and complementary sofas. Brands like Stressless, Himolla and Nicoletti will also be displayed at the new location, offering customers a wider selection of chairs and sofas to choose from.

SEATING MATTERS ACQUISITION

Seating Matters, which is part of the Tierco Healthcare Group, has announced the acquisition of the trade and assets of the bathing and Burnett Remould divisions from Care & Independence, a GBUK Group company. The acquired business will now be rebranded as Tierco by Seating Matters — a new division within the Tierco Healthcare Group dedicated to bathing, patient hygiene and postural support products. Deliveries will be fulfilled from the existing Wigan manufacturing facility, which will be renamed Tierco by Seating Matters.

SUNRISE MEDICAL LAUNCHES NEW COLOUR PALETTE

Mobility solutions provider

Sunrise Medical has introduced a new modern colour palette for its manual wheelchair range to help users express their individuality and style. The re-imagined colour palette applies to adult Quickie and paediatric Zippy manual wheelchairs as well as select Jay backrests and features new, ontrend hues thoughtfully chosen to complement each other and suit styles of all ages. Vibrant shades include midnight blue, purple, green, yellow, orange, red-black, pink and silver metallic.

INVACARE'S 'MOVE FOR MOBILITY' CAMPAIGN

Wheelchair provider Invacare hosted an inclusive sevenmile walk on the all-accessible Keswick to Threlkeld route in Cumbria last month. It was part of a month-long annual fundraising campaign to raise awareness of an initiative which helps build and distribute wheelchairs for people in under-resourced and remote communities around the world.

Making EVs more accessible

Motability Operations has unveiled a pioneering passenger wheelchairaccessible electric demonstrator car to encourage car manufacturers to ensure that the transition to electric vehicles (EVs) does not leave behind wheelchair users.

The car, named eVITA, was designed and assembled in Britain in collaboration with design studio Callum using unique insights from disabled people to address the obstacles wheelchair users face with existing EVs.

The EV concept has been developed using inclusive design principles with input from Motability Scheme customers.

Driving change for wheelchair users

The Wheelchair Alliance, an organisation which champions the needs of wheelchair users across England, has appointed a new chief executive officer and chair.

Nick Goldup, a co-founder of the Alliance, takes on the new role of Chief Executive Officer, having previously undertaken the roles of Chief Operating Officer and Chair. With experience as a director within the charity sector, including six years at the MND Association and five years at Whizz-Kidz, Nick

will continue to utilise his skills to help drive forward positive change in wheelchair provision.

Karen Pearce, a fellow founding member and a former project manager of the Wheelchair Alliance, takes over the role of chair from Nick. With over 30 years of NHS experience at clinical and managerial level, alongside seven years as director of care for the MND Association, she will continue to support Nick and the Alliance in lobbying for wheelchair users to further strengthen its voice.

Our guide to some of the key upcoming events UK and abroad for the mobility and access sector...

NAEP ANNUAL CONFERENCE

WHEN? 16-18 June 2025

WHERE? Kenilworth, Warwickshire naep.org.uk/conference-2025

PMG CONFERENCE

WHEN? 14-17 July 2025

WHERE? Telford, Shropshire www.pmguk.co.uk/ conference

DISABILITY AWARENESS DAY

WHEN? 13 July 2025

WHERE? Warrington, Cheshire

www.disability awarenessday.org.uk

MOTABILITY SCHEME LIVE

WHEN? 1-2 August 2025

WHERE? Harrogate, Yorkshire motabilityschemelive.co.uk

RISE4DISABILITY

WHEN? 10 September 2025

rise4disability.com

WHEN? 19-20 September 2025 WHERE? Lisburn, Northern Ireland

motabilityschemelive.co.uk

Clothing & footwear

Wondering which clothing & footwear items are grabbing mobility companies’ attention? This month we asked retailers in the industry to highlight a product that stands out for them…

The Button Hook and Zip Puller from Able2

“For individuals with limited hand mobility, simple tasks like buttoning a shirt or zipping a jacket can become daily frustrations. The button hook and zip puller is a compact, dual-function tool designed to restore independence and ease in dressing routines – an essential aid for anyone with arthritis, Parkinson’s disease, multiple sclerosis, or post-stroke motor challenges.

“On one end, the button hook features a looped wire that slips easily through buttonholes, securing and pulling buttons into place without strain. This is so easy to use and really helps when the fingers are not as nimble as they used to be, it makes putting a shirt on so much easier and brings back some independence to the user. On the other end, a slender hook helps grip and pull zippers.

“It has an ergonomically designed handle, with non-slip grip, making the tool easy to use for hands with reduced strength or dexterity.”

Karen Sheppard Managing Director of People First Mobility peoplefirst mobility.com

James Thorpe Director of The Ability Shop www.theability shop.co.uk

“The new Cosyfeet range for spring/summer 2025 offers customers suffering from swollen/problematic feet, shoes and slippers which have hidden depth and a wider fitting.

“Some of the styles are diabetic-friendly meaning there are no internal seams which could cause sores and irritation for those whose diabetes affects their feet. The range offers a great variation of styles and colours/patterns for men and women and Cosyfeet are highly recommended by health professionals.

“The most popular shoe for women is the Karena. This shoe has an elastane area at the toes which accommodates many foot conditions as it stretches and is soft on the toes. The single velcro strap makes them easy to fasten and the removable inner sole is great for anyone needing to insert their own orthotic.”

Sock Eez from Moore UK

“One of the most frequent questions we get asked over the phone is “I’m struggling to put on my compression socks or stockings – is there something to help?” Our answer is “yes, why not try the Sock Eez?"

“The Sock Eez applicator is a simple yet very effective assistive device designed to make the application of compression socks and stockings much easier and less frustrating.

“It works particularly well for those with limited mobility, arthritis or those with a bad back who find it difficult to bend over.

“This handy aid eliminates much of the physical strain involved in the process – the most common complaint being that the level of suppression on the sock or stocking is so tight that the user struggles to stretch it over their foot and up their leg.

“The Sock Eez certainly eliminates most of this effort as the smooth, long, rigid blue frame is shaped to allow the compression sock or stocking to easily slide on and then up and over the foot and leg, removing the need for excessive reaching or pulling.

“The convenience offered by this clever little device helps to preserve the integrity of the compression garment, prolonging its lifespan and maintaining its therapeutic effectiveness.

“Furthermore, correctly applied compression socks or stockings

Julia Phipps Director of The Ability Superstore www.abilitysuperstore.com

Diabetic & Oedema Socks from Norfolk Socks

“These socks have been created to provide comfort, protection and support for those with diabetes and oedema. They are cleverly designed to help improve circulation, manage swelling, and reduce the risk of sores or infections – all key concerns for people living with diabetes or oedema.

“With non-restrictive tops, seam-free construction, and moisture-wicking materials, they offer both function and comfort.

“The range is available in cotton, wool, and extra-wide fits, and comes in a variety of colours – proving that you don’t have to compromise on style to prioritise foot health.

“Whether the wearer is managing a condition or simply looking for everyday comfort, Norfolk Socks deliver a thoughtful, effective solution for healthier feet.”

Rhian Pita Marketing Manager at Ableworld ableworld.co.uk

Wide-fitting footwear from Cosyfeet

“We have been stockists of Cosyfeet footwear for a number of years now and customers love the range available. The styles that are most popular with customers these days are the casual trainer styles like the Tango and Gigi for women and the Angus and Andrew for men.

“Cosyfeet footwear is ‘specially designed to fit and flatter swollen feet. Extension straps are also available for the shoes to make them even roomier on more swollen days.

“All the shoes feature the same extra

roomy width fitting (6E for women and 3H for men). Even if you're unsure of your exact width, most of our styles are adjustable enough to accommodate various foot shapes and levels of swelling.

“The shoes are very wide, deep and roomy, making them very comfortable and they are easy to get on and off swollen feet with adjustable fastenings. Some of the styles are suitable for orthotics.

“The Cosyfeet footwear range is recommended by UK healthcare

Alastair Gibbs Managing Director at TPG DisableAids tpg-disableaids.co.uk

professionals nationwide giving the wearer piece of mind that they are buying good quality shoes.”

Laura Hays Director of Thistle Help www.thistlehelp.co.uk

Dunlop slippers & booties from Able2

“As with many other retailers we run a busy showroom displaying many of the large ticket priced items that we hope to find retail customers to suit. But to colour in the picture, so to speak, we have available all of the other small aids and accessories you would expect to find.

“One of the consistent best sellers in this category is the range of slippers and booties from Able2.

“The high-quality slippers made by Dunlop come in a range of colours and styles to suit most customers. They are extremely durable and hard wearing, considering the great value for money.

“The thorny issue of sizing and style that comes with shoes generally does not exist with slippers and as a consequence any retailer with limited space does not need to stock as many pairs of slippers.

“With shoes you would need to stock many styles in many sizes and in various colours. The turnover of stock required to make these viable is then not achievable by all retailers.”

Stepping up to help

Volunteering has made Clare Brophy, Handicare EU/ RoW President, more determined than ever to make a difference in helping people live independently…

We’re generally all in this business to help people live independently –and to genuinely make a difference to peoples’ daily lives. But this shouldn’t just stop on our doorstep. Even if some of us operate globally, do we really reach everyone that needs our help?

Recently, I volunteered with Yorkshire Aid Convoy, a registered charity that collects, transports, and distributes humanitarian aid throughout Eastern Europe, to go on one of its annual distribution missions. Many of the organisations it works with rely solely on its support to make sure they can continue to provide basic healthcare services to their communities.

I can honestly say the trip was lifechanging. It might sound cliché, but it was one of the most intense, emotional and rewarding experiences of my life. It’s given me perspective, a new sense of purpose, and I was lucky enough to meet people I’ll never forget.

MISSION COMMENCE

We set off on 26th March and drove for three days to Ukraine. Our mission – to transform an unfit-for-purpose care

“Once the barriers are down and people have decided that they need a bit of help, they realise just what a difference a mobility aid can make”

home in just four days. The care home residents had been living without the most basic things – hot water, clean clothes and even dignity. We worked from 8am to 11pm pretty much every day, skilled and unskilled side by side. Everything we took with us had been

donated. I took a Handicare stairlift, and our partners were incredibly generous too. I can’t thank them enough –Mobility Scotland, TPG DisableAids, Ableworld, AKW, Martek Composites, Starrant, Premier Installations, Clarks Independence Centre, Able-Aid – and

What is a gel battery and why does it make the battery different to an AGM?

In an AGM battery the electrolyte is held within the glass matting, with a gel battery, you got it, it is held in a suspended gelled electrolyte. The suspension of the electrolyte moves slower within the battery, but why is that important?

The Premium gel battery can be used for longer before it needs a recharge. It works better if it hotter or colder than normal and has a higher cycle life, which means it lasts much longer than an AGM.

Haze Premium collection

When it comes to distinguishing between AGM and Gel batteries, it can become somewhat overwhelming. However, the key lies in matching the appropriate battery to the right user. A premium battery requires regular use (or cycling, in battery terminology). Frequent usage and recharging help the premium battery perform at its best and reach full capacity quickly.

If a premium battery isn't used regularly, it may seem to lag, even though it hasn't yet reached optimal performance. That's why we always suggest the Premium Gel Battery for individuals who rely on their scooter or chair and use it more than three times a week. The scooter will be in use for a significant part of the day and recharged overnight, allowing for optimal cycling. Given the opportunity to operate at its full potential, this battery will outlast an AGM battery.

Daily Usage and Dependability

Haze has been perfecting GEL technology for many years. There are only a handful of genuine GEL battery manufacturers, and even fewer supply products in the UK.

It's crucial to purchase a reliable battery, and all of our batteries come with a 12-year warranty against manufacturing defects.

Now that you grasp the composition of the Premium product and its target audience, it becomes straightforward to select the right battery for your needs.

All of our batteries come in a range of sizes to match the needs of modern scooters, chairs and stairlifts.

Additionally, Easystart provides a supreme range as well as a classic AGM option. Speak to our sales Team today.

Silvalea, which is part of our group of companies.

From profiling beds, air-alternating pressure care mattresses and rise and recline chairs to daily living products, specialist footwear and bathing equipment, we also took 100 new towels – something that sounds so simple but was so appreciated. Everyone involved was just incredible.

The residents of the care home were modest and humble. They’d never have asked for help even though they were in desperate need – it was a real reality check. Even though there was a language barrier, I could see the pain they were experiencing each and every day.

After we’d finished, some residents were able to have a bath for the first time in years. Others slept in clean bedding, in warm rooms, with working toilets, heating and space that actually

felt homely. I’ll never forget the look on their faces.

EDUCATING PEOPLE

The thing that was most striking is these people would never have asked for help. Even after we’d installed the stairlift, for example, there was genuine resistance to using it – despite the alternative being climbing the stairs with zimmer frames or being carried up in wheelchairs. Why?

I think there was a sense of embarrassment that they needed help and a fear of giving up. This sentiment is the case for a lot of our older customers across the globe – they don’t want to ask for help, even when they desperately need it.

One of the things I hear regularly from our customer services team is customers saying, ‘I just wish I’d got

one sooner’. Once the barriers are down and people have decided that they need a bit of help, they realise just what a difference a mobility aid can make.

It’s so special to be reminded of the resilience and sheer determination of the people we’re trying to help with our products. They have an in-built sense of pride; they’ve worked hard for everything their entire lives and they don’t believe in being given things on a plate.

But it’s our job as an industry to educate people about how mobility products can change their lives for the better and enable independence – something we’re trying to achieve collectively as an industry. Our work here is nowhere near done and my trip to Ukraine has only made me more determined to make a real difference.

handicare-stairlifts.co.uk

Working hard to transform the care home in Ukraine

solid tyre & delta bar upgrades available

May fair S

original , now with improved front su spension

May fair

Evolution

now available in 6mph!

The lightest complete scooter in the world

The Genie Ultralight redefines portability with its ultra-lightweight design, tipping the scales at just 12kg. Perfect for lifting, carrying, and storing with ease, this scooter is ideal for those seeking ultimate convenience without compromising on performance. Compact, reliable, and easy to transport, the Genie Ultralight is the perfect choice for life on the go.

Battery 10 Amp

Net weight without battery 12Kg

Fully compliant with all major air lines

Range up to 8 miles

Chargeable on and off board

Available in two colours (Black/Orange)

Celebrating 30 years

Welsh retailer Cantre Mobility is celebrating 30 years of helping people stay mobile and independent…

This month, Cantre Mobility, a family-run retailer located just off the picturesque coast of West Wales, is looking forward to celebrating 30 years in the industry with a fun-filled open day at its Carmarthen showroom. Members of the public, healthcare professionals and even a Paralympian or two are expected to be in attendance, to help the retailer celebrate this important milestone.

Cantre Mobility was formed in July 1995 by Nest Evans and Huw Thomas. Their mother, Euriana, had multiple sclerosis (MS) and when their father Elwyn went to a local demonstration

day he met with a representative on the J.Carters (now Invacare) stand at an event and started discussing a powered scooter/chair with Mark Hermolle (currently at Kymco UK)

As Nest explains: “There wasn’t a showroom in the area, the nearest being Cardiff or Chester, to go and try the products, which were both a two-hour drive away. After discussing it further, Mark informed Elwyn that they could really do with a mobility dealer in West Wales. The rest as they say, is history!”

Cantre Mobility opened within the existing showroom of the original family business, which was in the garden

machinery industry. This remained its home as it expanded until relocating and expanding further with its new premises in 2015, the current head office, showroom and service centre at Y Bont in Aberaeron (previously anglicised as Aberayron), a picturesque Georgian town in West Wales.

Cantre Mobility repeated its approach with its Carmarthen location, taking up a corner of the existing showroom firstly, before expanding into premises next door, a purpose-made

Staff at Cantre Mobility aim to provide a knowledgeable and unique service for customers

Cabin scooters lined up for inspection

showroom for mobility in 2012.

Following the sale of the family’s garden machinery businesses in 2024, Cantre Mobility took over the showroom next door at Carmarthen and is now one of the largest showrooms in the UK.

HANDS-ON FAMILY BUSINESS

The directors of Cantre Mobility, Nest Evans and Huw Thomas, both have very hands-on roles within the business. Nest has been the driving force behind the mobility business, wanting to provide a knowledgeable and unique service for customers from the day it started trading.

Nest became a specialist in seating and slings, as well as a manual handling trainer and has achieved an NVQ level 4 as an OT assessor. With her mother having MS since she was nine years old, her passion for helping others is at the forefront of the ethical way that Cantre Mobility supports its local community as a business.

Huw has recently taken a larger role at Cantre Mobility following the sale of the family’s existing garden machinery business, which he lead alongside Elwyn for over 50 years. Nest explains: “Huw does anything and everything that needs doing on a daily business within the company, using his experience to help in any which way the growing business requires.”

The other key person at Cantre Mobility is Nest’s son, Sion Evans, who officially joined the company after graduating from university in 2013,

despite spending a lot of his upbringing helping his mother in the family business.

Sion is now a shareholder in the company and manages the day-to-day operation of the business. Sion’s main areas of focus are operations, ensuring the businesses’ systems support the growth of the company, as well as a very hands-on approach with power products, in particular prescriptive products.

Its 22-strong team include specialists, a supportive sales team, highly experienced and trained engineers and an administrative team that ensure everything runs smoothly, every day. Nest says that several members of staff have been working with Cantre Mobility for over 20 years.

CELEBRATING 30 YEARS

Cantre Mobility will be marking its 30th anniversary with an open day at the newly refurbished showroom at Station Approach, Carmarthen on 12 June.

“We are proud to be celebrating 30 years this year,” Nest comments. “We believe our friendly, knowledgeable and supportive sales team, and our excellent after-sales service, has made us stand out, and has fuelled the growth of our company over the past 30 years.”

The retailer will have over 15 suppliers attending and it will be running workshops throughout the day. There will also be a coffee morning to raise money for the Noah’s Ark Children’s Hospital and the local

“Our friendly, knowledgeable and supportive sales team, and excellent after-sales service, has fuelled the growth of our company”

League of Friends for Glangwili Hospital.

Nest says that Cantre Mobility continually support local and national charities, from donations to supporting beneficiaries with products and support. Its most recent open day raised hundreds of pounds for McMillan Charity locally, a charity close to our hearts as a family.

The award-winning Motability retailer is a member of the Countrywide Care Network (CCN) and it supports charities such as The Royal British Legion, The Masonic Charitable Foundation and SSAFA, the armed forces charity.

Its range of customers from across Wales includes local authorities, nursing and residential homes, architects, hospitals, occupational therapists and physiotherapists.

Cantre Mobility offers servicing on all products sold at both its Aberaeron

Some of Cantre Mobility’s 22-strong team

and Carmarthen showrooms, and it has many servicing contracts with local authorities and nursing/residential and private customers.

Nest explains: “Our service team are based at the Aberaeron Office and organise installations, servicing, breakdowns and repairs for the team of seven engineers and surveyors, offering 24-hour support to our contract customers.

“We are immensely proud of our work-based apprenticeships which feeds our ever-expanding engineering team and provides opportunities for young people in our area.”

BESTSELLING PRODUCTS

Next explains that Cantre Mobility’s most popular powered wheelchair is the Invacare TDX. “It is our most tried and trusted, and extremely versatile mid-wheel drive prescriptive power chair,” she says. “Our relationship with Invacare spans the full 30 years of trading and we are grateful for their continued support.”

Its best selling and “favourite” new mobility scooter is the Rascal Luxe. Nest adds: “We have been hugely impressed with Rascal’s LiFe lithium battery range. The confidence to give the batteries a lifetime warranty and combined with the lightweight but sturdy and comfortable Luxe, makes this the ultimate combo. We believe they have perfected the lightweight aluminium boot scooter!”

Nest says that Cantre Mobility’s relationship with its suppliers is very important and she values their support on every level. “We focus on working with suppliers that have innovative products, with excellent after-sales service,” she says. “This allows us to provide the ‘gold standard’ level of service we strive for with our customers.

“We are proud to be a main dealer for our area for notable brands such as Stannah Stairlifts, Electric Mobility, Invacare, Sunrise, Primacare and Guldmann.”

EMBRACING E-COMMERCE

Cantre Mobility has invested heavily in its website in recent years, Nest explains, and now it has a member

“Our work-based apprenticeships provides opportunities for young people in our area”

of its team dedicated to building, expanding and updating it. Nest comments: “Whilst the main focus of our business is to deal with people face-to-face at our showrooms or at the comfort of their home, we believe our website, and our social media presence gives our customers a shop window to view the products that we offer and get a feel for our business, including our fantastic team and how we operate.”

Embracing e-commerce is vitally important, Nest says, as they recognise that’s how some of their customers prefer to shop for some items. She continues: “We are very proud of our new online hire booking system.

Mobility scooter aplenty

The retailer stocks a wide range of mobility accessories

“We do a significant number of hires, from serving visitors to our area, to facilitating hospital discharges in our local community with the equipment they need urgently.

“This allows our customers to book any time of day, and choose the equipment they need at the date they require it, whilst also reducing time and pressure on our team, and speeding up the whole process for us as a business.”

LOOKING AHEAD

Cantre Mobility’s main focus for expansion for the next 12 months includes developing the Carmarthen showroom into one of the leading UK mobility showrooms, Nest comments.

The plan is also to expand its

installation offering to include throughfloor, home lifts with its partners Stannah, “something we are aiming to bring fully in house,” she says.

Developing the business’s maintenance team is also a priority as it looks to fully refurbish reconditioned mobility equipment, and in particular mobility scooters, at both branches. As Nest explains, this currently only takes place at one head office, so it is looking to offer a full offering at both branches.

Looking at how the mobility sector as a whole Nest believes that the main challenge is losing experienced, knowledgeable and talented individuals to other industries. She says: “Its why we focus a huge amount on education within our business.

“We are very proud of our

“Our social media presence gives our customers a shop window to view the products that we offer”

engineering side in particular, with nearly the whole team now developed within the business, and our latest apprentice now fully qualified, with another having started in April of this year.”

cantremobility.co.uk

Chairs and beds on display for customers to view at the spacious Carmarthen showroom

Auto

The lightest auto folding scooter in the world

Introducing the Genie Auto, the evolution of convenience. Retaining the compact and lightweight design of the original Genie, the Auto now features an advanced automatic folding mechanism operated effortlessly via a remote key fob. With the touch of a button, the Genie Auto folds and unfolds in seconds, making it the ultimate travel companion for those who value independence and ease of use.

Weighs only 17.5Kg

Manual folding

Remote opening and closing

Suspension

Adjustable tiller

LED front Lights

Off board charging

Two person lifting handles

Magnesium frame

Delta bar tiller

Available in red and blue 8Kg lighter than its nearest rival

Understanding VAT relief

Transparency in online pricing is more than just good business practice – it’s a necessity, writes Julia Phipps

Remember the old days of retail?

Customers came into a shop to have a browse, ask questions and try out a product before completing a purchase. How times have changed!

The internet provides many great opportunities for businesses allowing a “shop window” of products and useful information for customers to peruse before making a purchase which is then delivered direct to their door without the need to traipse to the local high street. Ideal for many of our core customer base you would have thought!

However the internet can be daunting place for many of our audience, and the variety of prices on offer frequently causes confusion. So why is this allowed to be the case? Surely all businesses need to follow the same rules? And if not, what is the root cause of this confusion?

PRICE TRANSPARENCY IN MOBILITY

In our world of mobility and disability aids, transparency in pricing is more than just good business practice – it’s a necessity for the wellbeing and trust of our customers. Our customers are usually older adults, disabled individuals and those living with long-term conditions, which means that many of the products we sell are essential rather than “nice to have”.

Why then, does pricing of the same item often vary considerably from one business selling on the internet to another? Dig a bit deeper and you will often discover that the answer is a disparity caused by Valued Added Tax – more commonly known as VAT.

The standard rate of VAT increased from 17.5 per cent to 20 per cent

on 4 January 2011 in order for the Government to help cut its deficit in that time (a familiar story to the position we appear to be in today, in 2025!)

The majority of businesses based in the UK are registered for VAT – the threshold now being a turnover of more than £90,000 within a 12-month period.

This means that most of the items sold in the UK are subject to 20 per cent VAT on them with the VATregistered retailer having to pay the 20 per cent VAT element collected from the sale across to HMRC on a regular basis. In the majority of other market sectors the “regular basis” is quarterly –completing quarterly VAT returns.

However the mobility industry is different to most industries in that many of the items sold within our sector can be sold with 'VAT relief' (ie. no VAT included) If the item qualifies (i.e. it was

specifically designed or adapted for a disability) and the person the item is being purchased for qualifies (i.e. they are disabled – have a physical or mental impairment which affects their ability to carry out everyday activities such as blindness – or have a long-term chronic sickness – such as diabetes or are living with a terminal illness). In order to prove qualification the customer is required to complete a simple self-declaration form.

At this point it’s worth noting that the Government clearly states that individuals do not qualify if they’re elderly but not disabled, or if they are temporarily disabled – for example with a broken limb.

The fact that a large proportion of the UK population – 16 million people (according to the House of Commons Research Briefing, August 2023) are “disabled” in some this means that a lot of the mobility products sold both online and in stores are sold without VAT. For this reason many mobility businesses complete and submit monthly VAT returns, rather than quarterly, thereby aiding the cashflow of the business.

GETTING EDUCATED ON VAT RELIEF

It’s easy to educate the customer in store about VAT relief advising whether a customer qualifies or not. However it is not so clear online and, over the years, we have found that many customers don’t even realise that they do qualify for VAT relief – 20 per cent off represents a large and worthwhile saving to most consumers.

For instance, a mobility scooter listed at £1,000 may appear to be a bargain, but if that price is VAT-inclusive and the customer is eligible for VAT relief, the actual cost could be significantly lower – around £833.

DISPARITIES IN THE MOBILITY INDUSTRY

Very many businesses, however, particularly those trading on marketplaces, such as Amazon and eBay, fail to include any VAT in their prices and neither do they obtain any self-declaration form for VAT relief from the end customer.

This causes many issues – it unnaturally distorts the market and

confuses customers who see a vast range of different prices for the same item – usually because many prices they are reviewing do not include VAT, making the cheapest price 20 per cent below the rest of the market.

Like most of us, when we are shopping, particularly online where price comparisons are so easy to see, we are drawn to the cheapest option, often highlighted through paid ads on search engines like Google or results served up on Amazon or eBay.

The Digital Markets, Competition and Consumer Act (DMCCA) places a clear obligation on businesses to avoid misleading marketing. This includes ensuring that any pricing reflects the actual amount payable by the intended customer, including clear differentiation between VAT-inclusive and VATexempt/relief pricing.

Yet, despite this, many online businesses fail to provide the necessary transparency, either leaving vulnerable customers at risk of overpaying or, worse still, by not providing the correct information to allow customers to obtain their 20 per cent VAT refund when marketplaces, such as Amazon, do not differentiate between prices including or excluding VAT. At this point it’s worth noting that Amazon states that ALL prices on its marketplace within our sector need to include VAT at the applicable rate – ie. 20 per cent.

THE CUSTOMER PERSPECTIVE: CONFUSION AND FRUSTRATION

For consumers, the stakes are high. Those with disabilities or long-term conditions are often on fixed incomes or managing significant healthcare costs. Unexpected price differences can lead to financial strain or, worse, deter them from purchasing essential

“It’s easy to educate the customer in store about VAT relief advising whether a customer qualifies or not. However it is not so clear online…”

mobility products altogether. For these individuals, clarity isn’t just about making a good deal – it’s about preserving their independence and quality of life.

THE TRADE PERSPECTIVE: CHALLENGES IN COMPLIANCE

For businesses within the mobility sector, staying compliant with DMCCA regulations is critical, but it’s not without its challenges. The VAT relief rules themselves are most certainly a grey area – for example, which products are eligible to be sold without VAT and which are not and which customers qualify and which do not.

IS THE GOVERNMENT DOING ENOUGH?

While the DMCCA sets the framework for fair marketing, the enforcement of these rules is almost non-existent. There is little doubt that HMRC are simply not doing enough to clamp down on rogue sellers who are continually breaking the rules and blatantly advertising prices without any VAT and without obtaining

any customer qualification. It is easy, on most websites, to include both VATinclusive and exclusive prices and allow the customer to purchase with a form of online self-declaration for VAT relief. However this is most certainly not the case on digital marketplaces where only one single price is shown. Those businesses selling without VAT in their prices are not only breaking the law they are also putting other businesses, who follow the VAT rules out of business.

WHAT MORE CAN BE DONE?

Addressing this issue requires more enforcement and effort:

• Clearer pricing online: Platforms like Google and Amazon should mandate clearer differentiation between VATinclusive and VAT-exempt prices and crack down on those businesses who are breaking the rules.

• Improved customer education: Retailers within this sector need to

BHTA advice for online retailers

The British Healthcare Trades Association (BHTA) has the following advice for businesses in the mobility sector selling to disabled consumers… Under UK laws businesses must ensure their online advertising and other marketing materials are transparent and not misleading – particularly if they are consumerfacing.

If products are typically sold to the public and are subject to VAT, the advertised price must include VAT to comply with transparency rules. Omitting VAT could be considered misleading, particularly

prioritise educating their customers about VAT relief eligibility, perhaps through clearer website messaging or proactive customer support, for example on the phone or through face to face in-store contact.

• Stronger enforcement and penalties: HMRC should be more aggressive in enforcing pricing transparency and penalising misleading practices.

• Simplified VAT relief claims: Streamlining the VAT relief process could reduce the burden on both businesses and consumers, making the system more accessible for those who need it most.

BUILDING A FAIRER MARKET

Ultimately, the mobility industry has a responsibility to support those who depend on their products. Clear, honest pricing isn’t just a legal requirement – it’s a matter of respect for the customer’s dignity and financial stability. By addressing the current gaps in transparency, the sector can not only improve trust but also ensure that more people get the lifechanging support they need without unnecessary financial strain.

For trade professionals following the rules this is challenging and without strong enforcement from HMRC and

for consumers who may struggle with complex pricing structures.

Many medical devices or mobility aids may be zero-rated for certain disabled individuals. However, vulnerable consumers may not be aware of VAT exemptions, making it essential for businesses to clearly state whether VAT applies and under what conditions a VAT-free price is available.

If targeting business customers and the majority of the customers are businesses, prices may be shown excluding VAT, but it must be explicitly stated (e.g., “+ VAT”) to avoid confusion. Ensure it is clear that it is a “trade price” or “business price”.

If advertising to both businesses and consumers, at a minimum, the advertised price must include VAT (but also make clear where there any VAT exemptions).

Currently, businesses comply with

“Honest pricing isn’t just a legal requirement – it’s a matter of respect for the customer’s dignity and financial stability”

other Government bodies, I believe that it is an area which will lead many honest mobility businesses to fail.

Author Julia Phipps started Ability Superstore in 2010 after getting frustrated trying to find products suitable to help her ageing mother-in-law retain her independence at home. With a strong background in marketing, the premise was to create a website including a lot of useful information such as guides and advice together with a range of tried and tested products. Its customer service team is based in the UK and trained to provide advice over the phone. The brand has developed over the years to become one of the leading online retailers of mobility aids in the UK.

www.abilitysuperstore.com

the Consumer Protection from Unfair Trading Regulations 2008.

From 6 April 2025, failure to comply with the Digital Markets Competition and Consumers Act 2024 could lead to significant penalties, including fines of up to 10 per cent of annual global turnover as well as individual penalties, compensation, and direction to change behaviour.

Ensuring VAT pricing is clearly displayed is likely a legal requirement but also a matter of ethical responsibility to protect vulnerable consumers. Given the complexities of VAT relief, businesses must take extra care in their advertising to ensure pricing transparency, accessibility, and compliance with consumer protection laws. Clear and upfront pricing helps prevent confusion, build trust, and avoid enforcement action (which is now led by the Competition and Markets Authority (CMA).

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> Light weight

> Longer lifespan - over 10x the cycle life of AGM/GEL technology

> Cost - although a higher upfront cost, long-term, Lithium batteries can be cheaper due to longer lifespan

Battery Accessories

> On some scooter models, the frequency of current from the lithium battery can interfere with the accuracy of the battery state of charge indicator, please ensure you check all functionality thoroughly before running on lithium technology. Your questions answered... CHHP24-1.5CAR(LI) In-Car Lithium Battery Charger BCT01 Tests lithium batteries (12v only)

So, can AGM/GEL Batteries be swapped out with a like-for-like Lithium Battery?

> Yes, often Lithium can be a good alternative, and can directly replace AGM/GEL Batteries!

Some considerations to bear in mind would be:

> Lithium batteries need a lithium-specific charger.

> Ensure you swap with the same voltage, Ah and battery dimensions as the original battery.

> Check the mobility scooter is suited to lithium battery use as they are lighter in weight and this can, on rare occasions, interfere with weight distribution.

INDUSTRY AWARDS 2025

Enter the BHTA Awards 2025

These awards celebrate the outstanding innovation, dedication, and excellence within our industry – offering a unique opportunity to showcase your organisation’s achievements to peers, partners, and the wider healthcare community.

Whether you’ve launched an innovative product, delivered exceptional customer service, or gone above and beyond in business practices, there’s a category tailored to recognise your impact.

BEST UK TRADE SHOW

The Best UK Trade Show Award recognises exceptional events dedicated to the advancement of the healthcare and assistive technology industry.

INNOVATION IN SUSTAINABILITY

The Innovation in Sustainability Award recognises organisations at the forefront of genuine innovation in the pursuit of environmental goals, making significant strides in the past year towards creating a more sustainable future.

LIFETIME SERVICE

The Lifetime Service Award is designed to recognise and celebrate the outstanding achievements of those whose lifelong dedication has made a tangible and lasting difference in the healthcare and assistive technology field.

MANUFACTURER OF THE YEAR

The Manufacturer of the Year Award honours companies with healthcare and assistive technology manufacturing operations in the UK that have demonstrated exceptional performance over the past 12 months.

OUTSTANDING COMMUNITY OUTREACH

The Outstanding Community Outreach Award will be given to the individual, team, or organisation whose unwavering dedication, time investment, and actions have created a positive and lasting difference in the lives of community members.

PRODUCT OF THE YEAR

The Product of the Year Award celebrates overall product excellence in the healthcare and assistive technology industry.

RETAILER OF THE YEAR

The Retailer of the Year award is designed to showcase and applaud companies with retailer operations that have demonstrated exceptional performance and excellence over the past 12 months.

RISING STAR

The Rising Star Award will recognise and celebrate individuals who have brought a fresh perspective to the healthcare and assistive technology industry.

TEAM OF THE YEAR

The Team of the Year Award recognises a group of individuals who have successfully collaborated to make a significant impact on their organisations and/or the wider industry.

Ain’t no mountain high enough!

Since bringing the Nevis rise & recliner into the market earlier this year, Dallux Mobility has its eyes firmly set on expansion and rising high…

Since launching into the assistive furniture sector with its flagship rise & recliner chair, the Nevis, and an aim to create affordable, quality products, Dallux Mobility has gone from strength to strength. Dave Lindberg, Managing Director of Dallux Mobility, talks about new additions to the team and some of the newer products he is looking to bring into the market.

CAN YOU REMIND OUR READERS ABOUT HOW DALLUX MOBILITY COME ABOUT? WHAT WAS YOUR EXPERIENCE IN THE INDUSTRY PRIOR TO SETTING THE BUSINESS UP?

“Dallux was established in August 2024, but we officially began trading six months later, in February 2025, when we received our first batch of stock. It was important to us that every “i” was dotted and every “t” crossed — we wanted to start as we mean to go on, operating with the professionalism and principles of a big business from day one.

“The name Dallux is simple and meaningful. The first part — Dal — represents who we are: Dave & Anna Lindberg. The second part — lux — reflects what we bring to the mobility market: luxury products.

“My background has always been in healthcare. I co-founded Spearhead Healthcare in 1993 and remained with the business until October 2024 — a span of 31 years. Today, Spearhead

Healthcare is one of the UK’s leading care home supply specialists. It may not be the biggest, but in my view, it’s probably the best.

“In 2017, I also co-founded Alerta Medical, a company I’m still actively involved in. Alerta has built a fantastic reputation and is now one of the UK’s fastest-growing medical and mobility equipment suppliers. I spent eight enjoyable years helping bring the Alerta product range to market – a process I’ve now mirrored with Dallux Mobility, just with a different category of product.”

HOW WOULD YOU DESCRIBE DALLUX MOBILITY TO RETAILERS?

“Dallux Mobility is a friendly, familyrun business that mobility retailers can count on. We’re reliable, easy to work with, and committed for the long haul. We take great pride in offering a consistently dependable service

“What sets the Nevis chair apart is its thoughtful design and exceptional build, combined with its exceptional price point”

and high-quality products that deliver outstanding value. Our goal is to make life easier for our retail partners by being the kind of supplier they can trust — today, tomorrow, and well into the future.

“Our flagship product, the Nevis chair, is already making a name for itself as the only chair in the UK market that combines this level of quality and functionality at its price point.

“What sets the Nevis chair apart is its thoughtful design and exceptional build, combined with its exceptional price point. The upholstery is fully treated to be both water- and stainresistant, making it ideal for real-world use. It features a pocket coil-sprung base generously cushioned with high-resilience foam, offering superior comfort and long-lasting support.

“Add to that a 10-year warranty on the mechanism — unheard of in this market — and you have a product that not only looks and feels luxurious but also delivers unbeatable value. It’s a standard of quality and durability that only Dallux can offer at this level, and it is less expensive than most other under-performing chairs.”

WHAT PRODUCTS ARE IN DEVELOPMENT AT THE MOMENT?

“We’re currently developing an exciting new healthcare version of the Nevis chair, which we’re very enthusiastic about. This model features a fourway stretch waterproof upholstery fabric designed for durability and easy maintenance. The seat will be topped with a layer of memory foam over the existing high-resilience foam, making it truly pressure-relieving and ideal for high-risk users. The entire chair will be waterproof, offering practical benefits for healthcare environments. Additionally, it will come with an electric-powered headrest, addressing a long-standing need in the healthcare mobility sector. We expect to launch this product before the end of the year at a very competitive price point.

“Looking beyond that, we’re also

developing a new range of zerogravity tilt-in-space chairs and higher dependency, porter-style chairs. These products are still in the development phase, and while precise release dates aren’t yet finalised, we’re committed to ensuring they are perfect before launch. We believe these innovations will be well worth the wait and will continue to set new standards in the assistive furniture market.”

WHAT’S COMING NEXT FOR DALLUX MOBILITY OVER THE NEXT 12 MONTHS?

“Dallux Mobility is focused on strategic and steady growth. We’re excited to have secured a 20 square metre stand at Naidex next March, where we’ll be showcasing our full product range alongside our dedicated team. It’s a great opportunity for retailers and partners to see our chairs in person, experience demonstrations, and have meaningful conversations about how we can work together.

“Beyond Naidex, we plan to spend a lot of time visiting shops, conducting chair demonstrations, and engaging directly with both mobility retailers and Healthcare equipment distributors. We believe that building strong relationships and providing hands-on experiences are key to growing our presence and delivering the exceptional service Dallux is known for.

“The year ahead promises to be a significant one for Dallux Mobility — focused on sustainable but significant growth and continuing to bring innovative, high-quality products to the market.”

DALLUX MOBILITY RECENTLY WELCOMED A NEW SALES MANAGER TO ITS TEAM. PLEASE CAN YOU TELL US A BIT MORE ABOUT HIM?

“We’re pleased to welcome Liam Mulholland to the Dallux Mobility team as our new area sales executive. Liam will be familiar to many in the industry, not just because he’s a genuinely

“We’re pleased to welcome Liam Mulholland to the Dallux Mobility team as our new Area Sales Executive”

great guy but also due to his extensive experience in the mobility market, particularly with recliner chair products. Liam has spent several years as Sales Manager at Repose Furniture, where he developed a deep understanding of the sector and the demands of the product range.

“What excites us most about Liam is his enthusiasm for being part of a smaller, ambitious company that’s making strong progress. He fits perfectly with our culture — motivated, proactive, and fully committed to helping Dallux Mobility grow and succeed. Liam will be covering sales across key regions and will play a crucial role in building relationships with retailers and driving our expansion plans.”

CAN YOU DESCRIBE ANY OF THE NEWER PRODUCTS TO BE ADDED TO YOUR RANGE?

“We launched with the Nevis Standard chair — because everyone has to start somewhere, right? The response exceeded all expectations, with exceptional early sales that truly took us by surprise. It quickly became clear that there was strong demand not just for the chair itself but for a more complete range of sizes to suit a wider variety of users.

“Listening to our customers, we moved quickly to expand the range. We’re thrilled to now offer the Nevis

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Petite, available in both dual and triple motor options. Like the Standard model, it’s offered in all five signature Nevis colours, with the same highquality features our customers have come to love — from stain- and waterresistant fabrics to premium comfort and a 10-year mechanism warranty.

“And we’re not stopping there. In around eight weeks, we’ll be adding the Nevis Grande, designed to offer the same luxurious comfort and functionality for those who need a larger size. With this expansion, along with its upcoming healthcare version, the Nevis range will be truly complete — offering a high-performance, great-value seating solution for a full spectrum of needs.”

WHAT ARE YOU MOST PROUD OF WITH REGARDS TO HOW DALLUX MOBILITY PRODUCTS ARE MANUFACTURED?

“We take great pride in how our products are manufactured, with a strong focus on quality, safety, and environmental responsibility.

“Firstly, all materials used in our chairs are fresh and original — never upcycled. From the foam and upholstery to the adhesives and structural components, everything meets Reach standards (a set of voluntary standards that introduce the fundamental principles of support for living), ensuring they are environmentally friendly, non-toxic, and completely safe. This commitment helps us maintain a low environmental footprint while delivering a cleaner, healthier product to our customers.

“We’ve also taken great care to ensure that the design is fully ergonomic, with thoughtful enhancements like a stylishly contoured lateral backrest that provides

“We believe retailers are looking for reliability, service, performance and profitability”

added support and superior comfort. Every detail is intended to improve user wellbeing while maintaining a clean, modern aesthetic.

“In terms of durability, we’ve gone the extra mile. All timber used in the frame undergoes insect and antiseptic treatment, and every metal part is processed for rust resistance, significantly increasing the product’s lifespan.

“Finally, safety and consistency are non-negotiable. Every chair is subjected to 100 per cent inspection — from part-finished right through to the final product. This rigorous quality control ensures each chair meets the highest standards before it ever leaves our facility.”

CAN YOU TELL US A BIT MORE ABOUT HOW YOUR PRODUCTS ARE DISTRIBUTED?

“All of our products are distributed via professional pallet delivery, ensuring safe and efficient handling right to the customer’s door. We’re proud to say that our delivery success rate is currently 100 per cent, and we’re fully committed to maintaining that standard.

“Our logistics partner has worked with me for over 20 years, and their reputation for reliability and professionalism is outstanding. This is incredibly important to us at Dallux, as they’re not just delivering a product — they’re representing our brand at the final stage of the customer experience. The service has to be high-quality all the way to the doorstep.

“We currently cover the entire UK, including all surrounding islands and Northern Ireland, and we also deliver to the Republic of Ireland, ensuring comprehensive accessibility for our retail partners and end customers.”

WHAT DO YOU OFFER IN TERMS OF MARKETING SUPPORT FOR DEALERS?

“We’re committed to giving our dealers everything they need to showcase Dallux products with confidence and success. That starts with highquality printed brochures, which many suppliers no longer provide, preferring digital-only options. We believe that having well designed, tangible materials helps convey the quality of our chairs and supports in-store conversations with customers.

“We also supply large fabric swatches, so customers can get a true sense of the texture, colour, and overall feel of our upholstery — something that makes a real difference when choosing a chair.

“In addition, we’re currently producing professional product videos that will be available both for use in our dealers’ showrooms and on our website. These will highlight key features, functionality, and benefits in a clear, engaging way.

“Our aim is to make sure every Dallux partner has the tools they need to present our brand to its fullest potential.

“We warmly welcome all mobility retailers who are interested in stocking our products to get in touch — we’d love to hear from you.

“You can reach us by email at: sales@dalluxmobility.com or call our office number on 0333 404 7733. We’re more than happy to arrange product demonstrations — and in our experience, once the Nevis Chair is seen and trialled, it’s impossible to say no!”

ARE YOU SEEKING DEALERS IN ANY PARTICULAR LOCATIONS?

“Yes, we are actively looking to expand our dealer network and would love

to hear from mobility retailers across the UK. Our goal is simple — we want Dallux chairs to be the first choice for anyone seeking comfort, reliability, and quality. “To achieve that, we need our chairs on display and available in every corner of the country — and everywhere in between.

“We already have a strong presence in many shops across the UK, but there’s still work to do to make our products truly accessible to all who need them. We’re especially interested in partnering with retailers who are enthusiastic about what we offer and who share our commitment to exceptional service.

“Naturally, we’re respectful of shops located close to one another — we don’t want to oversaturate an area. Our approach is to partner with those who show the strongest passion for the Dallux brand. If you believe in our product and want to showcase it, we’ll do everything we can to support you.”

WHAT DO YOU SEE AS THE MAIN ISSUES AFFECTING THE ASSISTIVE FURNITURE SECTOR AT THE MOMENT?

“The assistive furniture sector is still significantly evolving, which brings both opportunities and challenges. One ongoing challenge is balancing affordability with the increasing demand for high-quality, durable, and innovative products. “In my view, there are too many cheap chairs in the market that fall well below any acceptable standard of quality. While the exceptionally low price point might seem attractive to some retailers, the reality is that these products often compromise on comfort, durability, and user safety — all of which are

absolutely essential in this sector.

“Customers and care providers want furniture that not only meets strict safety and ergonomic standards but also offers comfort, style and reliability — all within a price point and, of course, maintaining profitability.

“Additionally, supply chain disruptions and rising material costs continue to affect the industry, making it essential for manufacturers to find smart ways to maintain quality while managing expenses.

“At Dallux Mobility, we view these pressures not as obstacles, but as opportunities to innovate with purpose. Thanks to our vast experience in the sector and a passionate drive to get things right, we’ve been able to develop products that meet these expectations – combining quality, value, and reliability in a way that truly sets us apart.

“We believe retailers are looking for reliability, service, performance and profitability — and that’s exactly what we are delivering.”

www.dalluxmobility.com

DELIVERY

l Nationwide delivery & installation

l Removal & disposal of old products

l Manufacturers warranties honoured

l Owned & operated fleet of vehicles

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Are you sitting comfortably?

What is comfortable now, may not be so half an hour from now. Comfort is a subjective concept, but what can we do to optimise it for each individual?

Most of us will have experienced sitting down at a meeting or conference where the chair we are sitting on seems OK when we first sit down. However, after a short time we get to fidget because we are no longer feeling comfortable. Most of the readers of this article may well be able to adjust their position to decrease the discomfort, but there are many in wheelchairs, or indeed static seating, who do not have this luxury – so what can we do with the equipment prescription to ensure maximum comfort for the longest time possible?

First of all, what is comfort, or possibly more importantly, discomfort? There are mental and emotional aspects relating to comfort, but in this article we will concentrate on the physical elements.

Dr Barbara Crane, as part of her work for her doctoral dissertation at the University of Pittsburgh, created in 2004 a Tool for Assessing Wheelchair disComfort (TAWC)1. In this the individual is first asked a number of questions, the answers to which give scores for their comfort, but also their discomfort. This General Discomfort Assessment (GDA) brings out scores, separately, for discomfort for example

from: poor positioning; being in one position for too long; aches, stiffness, or soreness; pressure in parts of the body; and/or too hot, cold, or damp.

The second part of the interview to create a Discomfort Intensity Score (DIS) identifies for each part of the body the intensity of the discomfort at that point. In the results of one published study using these scores with mainly a spinal injured population, it was the individuals’ backs which came out with the highest scores, while general discomfort came second, and discomfort at the buttocks came third2 .

TIME AND CREEP

Discomfort is a time-related phenomenon (the TAWC looks at the individual’s experience during the previous four hours). While we are seated, there is ‘creep’ in the set up: we settle into our support surface as it reshapes around our buttocks. At the same time, our skin tissues rearrange themselves, distorting their cells, and occluding capillary vessels, with the potential eventually of tissue death if the forces are not redistributed. With time this escalates to being painful, and not just uncomfortable.

The degree to which this damage occurs will depend in part on the material properties of the support surface, and the degree of envelopment that can be achieved to spread localised pressures and shear forces as widely as possible, and in part the health and elasticity of the skin tissues. We have to find the compromise between high levels of envelopment with its benefit of reducing localised pressures, against the restrictions of movement that can result. The best compromise is to redistribute the pressures away from around bony prominences, such as the tail bones and coccyx, to more appropriate load-bearing tissues such as under the thighs.

A wedge placed under the cushion

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Figure 1. Pressure redistribution through ramping under the thighs

under the thighs has been shown to be effective at redistributing pressures away from the buttocks, while still allowing the foot supports on the wheelchair to be positioned at a suitable height from then floor (Figure 1).

Alternatively, a custom-fitted system can provide the greatest surface contact, but as our body morphology (or even our seasonal clothing) needs change, it’s ideal if the system can be adjusted to our changing needs. Symmetric Design’s FreeForm system (Figure 2) is ideal for this.

MICROCLIMATE

If your seating system does not have good air circulation near the skin, there is risk of discomfort arising from the build up of moisture, or of temperature, or of both. Moist skin is at greater risk of tissue damage from frictional and shear forces. A one degree rise in temperature leads to a 13 per cent increase in metabolic demand – more nutrients and oxygen needed, and more metabolites to get rid of.

The make up of your cushion cover will have a major impact on controlling this source of discomfort. For over 30 years, Varilite cushions (Figure 3) have had a layer of reticulated foam between the cover and the air-foam cushion to allow moisture and temperature control.

Alternative breathable materials are available these days in the form of spun polymer cores, such as in the NEST cushion (Figure 4) which allows the air in the cushion to circulate freely. A further alternative is a medical sheepskin cover (Figure 5) where the wool can absorb up to a third of its weight in water vapour without feeling moist.

For back supports, consider Symmetric Design’s Respira back support (Figure 6), where the air flow through the back support is greater

than normal anyway, but with the optional added air pump leaves the occupant cooler and dryer.

MOVEMENT

The damage from the absence of regular movement has been documented: impaired dynamic sitting stability is associated with pressure ulcer development3. It is the sensory feedback of the effects of pressure and shear forces on our skin that gives us the feelings of discomfort, and encourages us to move to alleviate these feelings – and it’s this regular movement that allows our tissues to recover. Observed (in one study) over a 70-minute period, ‘normal’ individuals performed spontaneous movements on average every six minutes as viewed from the side, and every nine minutes when viewed from the front4. In contrast, in another study of a group of paraplegics, 21% moved once/hour or less and 55% moved in cycles shorter than 1 hour – and more than half of the study population developed a pressure ulcer5

Some movements are contraindicated, such as sliding down one’s seat, which can induce friction and shear-related skin damage, and result in longer-term skeletal malformations. In our July article in this series, we will be looking in more detail at the effects and causes of sliding, and

Figure 2. The FreeForm customisable conformable seating support

Figure 3. Varilite Evolution cushion with breathable cover materials

Figure 5. Shear Comfort sheepskin Cushion-Its

Figure 6. Respira climate management back support

Figure 4. NEST cushion with breathable spun polymer core

management possibilities.

FREEDOM OF MOVEMENT

It is important that pelvic positioning belts are positioned in front of the greater trochanters for those with a tendency towards a posterior pelvic tilt (Figure 7). Not only is this a safety matter, to ensure the belt length is sufficiently short to prevent submarining under the belt, but also allows sufficient

forward movement to unload the tail bones, and also permits greater reach.

Freedom of movement, while also redistributing pressure-related forces, not only provides increased functionality, but also improved physiological functions such as breathing, digestion, cardiac output, etc. To this end, it is recommended that wheelchair occupants spend at least an hour each day in a standing position.

We need different postures for different functional day-to-day activities, such as typing, eating, social interactions, relaxing, etc. The choice and placement of support devices on

REFERENCES

1. The Tool for Assessing Wheelchair disComfort (TAWC) is downloadabe from https://www.icare. nsw.gov.au/-/media/icare/unique-media/treatmentand-care/what-we-do/guidelines-and-policies/ media-files/files/download-module---wheelchairdownloads/comfort-tool.pdf

2. Hong E et al, 2014, Comfort and stability of wheelchair backrests according to the TAWC https://pmc.ncbi.nlm.nih.gov/articles/PMC8152044/

3. Karatas et al, 2008, Center of pressure displacement during postural changes in relation to pressure

a chair which permit or assist these postural variations can be important. Going back to the discomfort measures, for comfort and functional reasons, some people will have greater need to move their feet, their hands, or their

heads, than others.

As covered by previous articles in this series, ‘dynamic’ elements permit or support movement of parts of the body – these can be elasticated shoulder supports, arm supports (such as the Bodypoint Dynamic Arm Support –Figure 8), leg supports, or reclinable back supports. Please remember that the pivot point of the flex or extension movement needs to be lined with the related pivot point in the body (for example, see the Stealth EPiC seating system for back support recline –Figure 9).

EXTERNAL INFLUENCES

Discomfort can come from vibrations working their way through the chair, and these can be very fatiguing. Airfoam cushions have been shown to

ulcers in spinal cord injured patients. Am J Phys Med Rehabil 87: 177-82

4. Linder-Ganz E et al, 2005, Summer Bioengineering Conference, June 22-26 Vail Cascade Resort & Spa, Vail Colorado

5. Stockton et al, 2002, Pressure relief behavior and the prevention of pressure ulcers in wheelchair users in the community. J Tissue Viability, 12: 84, 88-90, 92

6. BS ISO 16840-15:2024 Wheelchair seating — Part 15: Selection, placement and fixation of flexible postural support devices in seating

7. www.kimm.re.kr/sub0504/view/id/20386#u

be better at vibration absorption than pure air or gel cushions. There are new wheel designs in the marketplace which are energy absorbent, some even to the degree that they can assist curb-climbing (Figure 10). Frog Legs have had their shock-absorbing caster mounts around for a number of years –their new Whisper casters additionally offer energy-absorbent tyres (Figure 11).

In conclusion, there is much that can be done to make long-term seating more comfortable!

‘Let’s

Get it

Clear’ by Dr Barend ter Haar

One in a series of regular resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare.net.

If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net

Dr ter Haar has been involved in seating and mobility for over 35 years, including lecturing internationally, and developing international seating standards.

Figure 7. Pelvic positioning belt placement (Fig 1. from ISO 16840-156)

Figure 8. Bodypoint Dynamic Arm Support

Figure 10. The Korea Institute of Machinery and Materials ‘morphing’ wheel7

Figure 11. Frog Legs’ Whisper caster and mounting system

Figure 9. Stealth’s EPiC Seating System

SOUTH EAST/EAST/EAST MIDS/LONDON

Telephone : 01656 645755 E-mail : sales@kymcouk.co.uk

SOUTH WEST/WALES AND BORDERS

Mike Ridley : 07526 563518 E-mail : mridley@kymcouk.co.uk

NORTH/SCOTLAND/NORTHERN IRELAND

Chris Stubbs : 07526563927 E-mail : cstubbs@kymcouk.co.uk

MAXER

key products to consider offering to

Excursion trainer from Friendly Shoes

The Excursion is Friendly Shoes’ deepest, most supportive shoe. Created by an occupational therapist, this wide-fit trainer is designed to help people put their shoes on independently.

The wide back zip opening makes it easy to slide the shoe on and off. There are laces to set the tension for optimum fit, and then the wearer can just use the zip. The large zip toggle works with a dressing stick.

The memory foam insole is removable to accommodate orthotics or AFOs, or if extra depth is required. The Excursion is lightweight, cushioned and virtually seamless, with anti-slip tested soles and a wide toe box.

The trainer comes in a variety of colours for men and women, sizes 3–12. It is eligible for VAT exemption.

www.friendlyshoes.co.uk

Alerta Soft Heel Bootee from Alerta Medical

The Alerta Soft Heel Bootee is a soft, breathable heel protector which helps reduce the risk of heel pressure ulcers by eliminating friction and reducing pressure.

The cool natural cotton limits perspiration while the padding provides a comfortable surface and raises the foot slightly to reduce contact. Washable and antibacterial, the protectors have a siliconised polyester hollow fibre filling.

Alerta Heel Protector fits most sizes and the wearer can fasten the straps for a comfortable fit.

www.alertamedical.com

Tilmore

Kes-Vir Ladies’ Tankini from Incy Wincy

The Kes-Vir Ladies’ Tankini is designed to offer style and practical support for women affected by incontinence. This two-piece set features a flattering vest with adjustable crossover straps and a draped, lined front for a comfortable and elegant fit.

Paired with high-waisted waterproof briefs, the set provides discreet protection without compromising on style. The briefs include a hidden waterproof lining, a peel-pull-press leg cuff adjustment, and a waist pull-cord for a secure, personalised fit.

Made from recycled fabrics, this eco-conscious swimwear is available in two top colours and nine sizes (UK 8–24), with all sets including classic black briefs.

Ideal for hydrotherapy or leisure swimming, it is a functional, confidence-boosting choice for women seeking dignity and freedom in the water.

www.incywincy.net

Voyage shoe from Friendly Shoes

Ideal for people who struggle to put on shoes or have reduced mobility, the Voyage trainer is extremely easy to slide on thanks to a deep side zip. The cushioned memory foam insole is removable to accommodate custom orthotics or ankle foot orthosis, or for extra depth.

Wide fit with a generous toe box, the Voyage shoe is virtually seamless

Wheelchair

Cape With Sleeves from Drive DeVilbiss Healthcare

This cape with sleeves offers wheelchair users great protection from the weather and provides greater independence for those who want to propel themselves. It features elasticated cuffs to help prevent draughts and includes a hood as standard.

and extremely lightweight (an average adult pair weighs 450g). The wearer can set the tension with the laces on first wear and then just use the zip. The product comes in a variety of colours including classic black. Available for men and women in sizes 3–12, the shoe is eligible for VAT exemption.

www.friendlyshoes.co.uk

www.drivedevilbiss.co.uk

NEW RUBY TURN LATERAL TURNING

NEW PRODUCT LAUNCH

ALT-9450 - Alerta Ruby Turn – a lateral turning full replacement alternating pressure relieving mattress system with cell-on-cell air cells, a static base section and an in-use height of 8” for effective prevention and treatment of users at very high risk of developing a pressure ulcer in hospital, nursing and care home environments.

Alerta Ruby Turn incorporates cutting-edge SensaCare Truflo Technology® – constant auto pressure sensing through an air sensor and microcomputer regulator to provide ultra-low interface pressure and promote an even ambience for natural sleep patterns and stable blood circulation with Ultra-Silent™ pump operation.

Direct carriage paid delivery available Industry leading distributor support DISTRIBUTOR OPPORTUNITIES

Large stock holding for next day delivery

Attractive distributor pricing structure

Contact the Alerta Medical team for attractive trade prices, technical information and marketing support.

Wider Fit Voyage Black Tornado shoe from Friendly Shoes

Launched earlier this year, this extra-wide unisex shoe comes with three removable insoles so the user can find the fit that works for them.

The wearer can keep them all in, or remove one, two or three to create more space in the shoe. The shoe is also easy to get on and take off. The side zip (with an easy-to-grab pull tag) runs along the length of the shoe, opening it up wide. There is a roomier upper to accommodate wider feet, larger orthotics or swelling. Available in sizes 4-13, this shoe is eligible for VAT exemption.

www.friendlyshoes.co.uk

Alerta Air Heel Bootees with Strap from Alerta Medical

The Alerta Air Heel Bootees with Strap provides effective protection for users by offloading pressure from the heel to minimise the risk of pressure ulceration and injury to the foot, including those assessed as very high risk.

If existing pressure-related tissue injury is severe then clinical supervision is recommended.

Wooden Dressing Stick from Drive

This handy dressing aid assists users who have pain or stiffness in their arms or shoulders or have the use of only one arm to pull on and pull off clothes.

The wooden shaft provides a long reach of 46cm to minimise movement of arms or shoulders. It features a plastic coated "S" hook at one end, helping to retrieve clothing and a small "C" hook at other end for pulling garments on/off, for grasping belt loops or for pulling up zips and straps.

www.drivedevilbiss.co.uk

For more information please contact Our Stealth Specialist Simon Danbury on : 07731 999192

PRESSURE MAPPING SYSTEM

The Boditrack Pressure Mapping System, developed by BES Healthcare, is an essential tool for complex seating evaluation and scripting. It provides information regarding the pressure when seated in a chair and displays the results visually. With BodiTrak’s Pressure Mapping System, the electronics are built into the mat, with a simple cable to plug the mat into a USB port, offering convenience and accessibility. This makes the BodiTrak Pressure Mapping System the most portable and ready-to-use choice on the market!

stealthproducts.com

Equazone cushion from The Helping Hand Company

This very high-risk air cushion self inflates to the optimum pressurerelieving level every time without the need for a pump.

This immediate-issue static air cushion offers equal distribution of pressure over four extremely stable quadrants. The integrated internal foam

backup layer takes away the worry of any unexpected air loss.

Its unique shaping relieves pressure off the coccyx while the widened cross section helps to promote air circulation to reduce some heat build-up.

This cushion easily fits all types of daytime chairs and provides instant

Adaptive Swim Shorts from Incy Wincy

Kes-Vir Adaptive Wrap Swim Shorts are designed for adults affected by incontinence and limited mobility. These shorts now feature a soft hook-andloop fastening system, magnetic buttons at the hem, and a secure waist tie, making dressing quicker, easier, and more dignified for both users and carers.

Created with direct input from healthcare professionals and families, the updated design eliminates fiddly fastenings, offering greater independence during dressing and undressing — especially important for hydrotherapy sessions and waterbased activities. The new design focuses on dignity, ease, and comfort. Stylish yet functional, these shorts are part of a wider adaptive swimwear range supporting confidence and inclusion in and around the water.

support for the user’s needs, reducing pressure under vulnerable areas such as under the base of the spine. Strong and comfortable, Equazone has a weight capacity of 254kg.

www.hhadlessentials.co.uk

MEMBER

Compression Sock Aid from Able2

The Compression Sock Aid takes the struggle out of putting on compression socks.

By stretching the sock over the frame, the foot can easily be placed into the toe with the frame. This action bears the brunt of the need to stretch

Alerta Deluxe Heel Bootee from Alerta Medical

The Alerta Deluxe Heel Bootee is designed to support and elevate the heel, providing relief to individuals who experience pain, discomfort or pressure on the heels and can be worn by the user in many positions.

The cool brushed nylon fabric limits perspiration, providing a comfortable surface, and eliminates friction while the superior deluxe memory foam internal padding reduces pressure risk.

One size for all, the user simply fastens the straps to provide a comfortable fit while the cool, soft surface allows for all-day comfort.

www.alertamedical.com

Surefoot Bath and Shower Board from The Helping Hand Company

This secure, adjustable bath board solution is designed to help people who are unable to get fully into a bath or handwash themselves independently.

The width-adjustable board is easy to assemble and fit and can be positioned to sit securely across the top of the bath. Locking brackets ensure safe bathing. Comfortable, slip-resistant and strong with a 200kg weight capacity, the safety handle gives added stability when transferring and while seated.

A simple way to adapt a bathroom, giving the confidence to get in and out of the bath safely every time. It is part of The Helping Hand Company bathing aids range.

www.hhadlessentials.co.uk

Force shoe from Friendly Shoes

The Force is ideal for those wanting a shoe that works as a supportive house shoe as well as or for out and about.

Friendly Shoes’ lightest shoe, the Force is easy to put on and off thanks to a deep side zip that opens the shoe up. The wearer can remove the insole to make space for a custom orthotic, then slide the foot in and zip back up. The zip toggle has been designed for people with reduced hand function.

Made from fly knit, the Force shoe has maximum comfort factor. It is wide fit, with anti-slip tested soles. Available in black and navy, the Force from Friendly Shoes runs in sizes 4-12. It is eligible for VAT exemption.

The Flat Hem Poncho was designed to provide wheelchair users with some weather protection from unexpected showers. It features a drawstring hood, zipper and has a tie point to fasten it to a wheelchair frame for extra security.

The poncho features slots to accommodate the wheelchair pushing handles. It comes in a nylon fabric with a reflective strip for added safety. Lightweight and easily stored it is available in universal sizing it folds up into its own bag with a carry handle.

www.friendlyshoes.co.uk

www.drivedevilbiss.co.uk

Ezy-Fit toilet seat from The Helping Hand Company

This easy-to-adjust, universally fitting raised toilet seat enhances toileting comfort and independence.

Ezy-Fit is a modular raised toilet seat with easy height adjustment to suit individual needs. With three height options, 2", 4" or 6", it can be quickly configured for each user, offering greater flexibility and comfort.

Its universal fit means it secures easily onto round, oval or square

toilets, with no tools required thanks to simple suction feet. The discreet optional lid adds hygiene and helps the seat blend seamlessly into any bathroom environment.

Strong and stable, Ezy-Fit has a weight capacity of 200kg and is ideal for promoting safe, independent toileting.

Designed with both function and appearance in mind, it supports user confidence while maintaining a clean, modern look in home or care settings. essentials.co.uk

Whill F

Lightweight, foldable, manoeuvrable

Discover the foldable Whill F powerchair. Easily transported on buses, trains, and planes, in the boot of a car or simply folded and stored when not in use. Download the simple smartphone app which allows you to check your charge level, lock and unlock, manage settings and even drive Whill F from your phone.

Weighing only 26kg, Whill F is one of the lightest powerchairs on the market today and folds in one simple movement. The lithium battery weighs less than 3kg yet gives a range of up to 12 miles per charge.