STEPPING
SUPPLIER
Find
Experts
Blazing a trail
Welcome!
It was great to hear the news recently that the Wheelchair Alliance, which champions the needs of wheelchair users across England, has launched an All-Party Parliamentary Group to further strengthen their voices at the highest level of Government (p6).
As our Trade Thoughts article reveals (p38), the organisation has worked hard to raise awareness on the law and guidance around weight limits for powered wheelchairs, among other important issues.
Family firm Multicare Medical is hoping its new range of stairlifts will hit the right spot with customers. Best known for its work in supplying hospitals, care homes and public Changing Places toilets, the firm is now bringing its full-service expert approach to independent domestic customers, who can arrange a consultation at its dedicated Midlands showroom (p21).
This issue, THIIS meets Frank Robertson, UK Manager for Merits Health Products (p28). This Taiwan-based mobility solutions provider has been going strong for four decades but only last year introduced its rehab and consumer-powered wheelchairs to the UK market.
In his latest article, Dr Barend ter Haar from BES Healthcare looks at the importance of correctly fitting a wheelchair to the customer (p36).
Don't miss the Retailers' Choice (p10) and Buyers' Guide (p40) features to check out the latest moving and handling products to impress your customers.
If you have any news to share about your retail business, please do not hesitate to get in touch with me. You can also sign up for twice-weekly email updates about the industry via the thiis.co.uk website. Enjoy the issue!
Liane McIvor 07917 784929 liane@thiis.co.uk
SUB-EDITOR Sarah Sarsby
ADVERTISING
258
News, deals & people
Blazing a trail
Unique Mobility, a supplier of mobility and independent living products and services in the south west of England, recently hosted a special all-terrain mobility event at the National Trust’s Castle Drogo in Dartmoor, showcasing a range of off-road and mixed-terrain solutions from leading global brands. The event was designed to give individuals, carers, and healthcare professionals the chance to see and try all-terrain mobility equipment in a real-world setting all in one place, with advice from the Unique Mobility team and representatives from Sunrise Medical, TriRide, Quantum Rehab and Dietz Mobility. Castle Drogo proved the perfect backdrop for testing equipment on both a grassy demonstration area and a range of scenic trails.
A suite new introductory offer
Electric Mobility has launched the CosiChair Countess Suite, a supportive range of furniture designed with comfort and functionality in mind. Made in the UK and offering British-made quality craftsmanship the suite includes an independent quad-motor riser recliner with integrated head and lumbar support, a two-seater static sofa
and a fireside chair – providing a complete value-for-money solution for mobility showrooms.
As part of a special introductory offer, each Countess Suite comes with a free coordinating pouffe, delivering extra appeal for showroom displays.
A round-up of the key trade stories for business leaders to digest
Compass scooter leads the way
Portable mobility specialist eFOLDi has launched the Compass, a four-wheel mobility scooter boasting a lightweight and portable design.
The Compass combines the convenience of eFOLDi’s folding technology with the reassurance of four-wheel support.
Weighing 11kg without the battery, the Compass boasts an ultra-light magnesium alloy frame, intuitive controls and cutting-edge ‘secure-turn technology’.
Its inbuilt gyroscope detects changes in orientation to enhance turning stability and reduce tipping risk, while the two-step folding mechanism is ideal for users with limited dexterity.
The lightweight travel companion
Monarch Mobility has unveiled an ultra-lightweight carbon fibre mobility scooter designed with portability and comfort in mind.
The Supa Carbon Lite weighs 13kg, excluding the battery, and boasts a strong and durable carbon fibre frame. It can be manually folded in seconds, making the airline-friendly mobility scooter ideal for all types of travel. Offering full suspension the mobility scooter comes with magnetic offboard charging and an NFC keyless start. Other useful features include a padded seat, digital display, and USB port. It is available at a trade price of £1,495.
Lightweight freedom on wheels
Karma Mobility’s upgraded Ergo Lite 2 Tall wheelchair has been designed to cater to more users without compromising on its lightweight design. Available with expanded options for increased seat width, seat-to-floor height, and weight capacity, the self-propel version has larger 22” rear wheels and 7” castors and comes with carercontrolled attendant brakes. It is available in 16”, 18” and 20” seat widths in transit.
Ready to roll
Alerta Medical has launched a lightweight carbon rollator with a range of user-friendly features. The Alerta Four-Wheel Carbon UltraLite Rollator boasts ergonomic adjustable height handles and a lightweight robust carbon frame.
Available in black or red, the rollator offers a medium and high seat height. Its handle lock safety feature locks the rollator in place, preventing it from rolling away.
The robust wheels of the rollator are designed for indoor and outdoor use, while the easy quick-fold design makes it quick and easy to put the rollator in the car or take it on the bus.
Other features include a spacious storage bag with a shoulder strap and closure cover, reflectors on the front and back and a foot-tilt mechanism to assist the user with navigating kerbs.
FIRST SENIOR GROUP’S POWER-ADD POLICY
Finance firm First Senior Group has launched a new insurance and extended warranty policy to cover power assist devices for manual wheelchairs.
As part of the policy First Senior Group can insure and finance any power assist device up to the value of £12,000. This encompasses front-mounted, rear-mounted and hub-mounted power add-ons. The insurance means that users can be protected against factors such as theft, accidental damage and public liability.
First Senior Group has also recently extended its manual wheelchair insurance to cover products up to £12,000 in value.
WHEELCHAIR ALLIANCE’S ALL-PARTY PARLIAMENTARY GROUP
The Wheelchair Alliance, an organisation that champions the needs of wheelchair users across England, has launched an AllParty Parliamentary Group (APPG) for wheelchair users to further strengthen their voices and get them heard at the highest levels of Government.
Following months of hard work, the first official APPG meeting took place at Portcullis House, Westminster, in May, supported by 20 members of Parliament.
The meeting was chaired by Daniel Francis, Labour MP for Bexleyheath and Crayford and the Alliance’s president, Paralympian Baroness Tanni Grey-Thompson, with representatives from WhizzKidz, the leading UK charity for young wheelchair users, acting as secretariat.
UPLIFTS CEO LISTED AMONG TOP 100 INNOVATORS
Sam Stannah, CEO of Uplifts, has been named one of The Manufacturer Top 100 innovators for 2025.
The prestigious list celebrates the most inspiring individuals in UK manufacturing, those who are shaping the future of the sector through creativity, leadership and bold thinking.
As a sixth-generation leader of the Stannah family business, founded in 1867 by Joseph Stannah, Sam combines deep brand heritage with a modern vision for what British manufacturing can be.
Over the past 18 months, he has led a transformation in the home mobility sector through the creation and growth of Uplifts, a brand offering stylish and functional homelifts.
CURRYS’ INCLUSION ‘ROLE MODELS’ CELEBRATED
Technology products retailer Currys has shared that, for the second year running, two of its leaders have been recognised in the 'Role Models for Inclusion in Hospitality, Travel, Leisure and Retail Index', produced by WiHTL & Diversity in Retail, in partnership with The MBS Group.
Paula Coughlan and Michelle Gorringe-Smith were named as role models for their outstanding contributions to inclusion and diversity in the retail sector.
Specifically picked out as ‘Advocates for Change’, both Paula and Michelle have been recognised for moving the dial on inclusion and diversity, and driving lasting positive change in the workplace.
Recliners restructures its sales team
Mobility furniture manufacturer Recliners has restructured its sales team to offer greater regional support for its retail partners.
Its team will be available to assist retailers with new product launches and development to keep their showroom range fresh. Retailers are invited to get in touch with a member of the sales team if they are interested in scheduling a visit, talk product strategy, or simply say ‘hello’.
The new team members (pictured above, left to right) include Simon Parker, Business Development Manager – South East (07540 614330), Anthony Thresher, Sales & Product Manager – Seminar Group – National, Southwest & Wales, (07983 181453) and Kent Meredith, Business Development Manager – North (07903 642050).
Primacare appoints new sales director
Specialist seating manufacturer Primacare has announced that Ben Westcott has joined its firm as sales director.
Ben’s extensive sales experience includes working at specialist seating firms Rise & Recline for nine years and Repose Furniture for eight years.
In his most recent role Ben worked as business development manager for Aidacare. David Tomlin, Managing Director at Primacare Group, stated: “Ben’s selection was easier because of his experience with specialist seating, which is an ideal fit for the business.”
Events
PMG CONFERENCE
WHEN? 14-17 July 2025
WHERE? Telford, Shropshire
www.pmguk.co.uk/ conference
DISABILITY AWARENESS DAY
WHEN? 13 July 2025
WHERE? Warrington, Cheshire
www.disabilityawareness day.org.uk
Rollbuddy
Our guide to some of the key upcoming events UK and abroad for the mobility and access sector...
MOTABILITY SCHEME LIVE
WHEN? 1-2 August 2025
WHERE? Harrogate, Yorkshire
motabilityschemelive.co.uk
• Stylish, modern indoor rollator
• Wooden non-slip, removable tray
• Available in black, silver and copper
RISE4 DISABILITY
WHEN? 10 September 2025
WHERE? Sandwich, Kent rise4disability.com
WHEN? 17-20 September 2025
WHERE? Dusseldorf, Germany www.rehacare.com
MOTABILITY SCHEME
WHEN? 19-20 September 2025
WHERE? Lisburn, Northern Ireland motabilityschemelive.co.uk
WHEN? 26-27 November 2025
WHERE? NEC Birmingham www.theotshow.com
WHEN? 3-4 March 2026
WHERE? Phoenix, Arizona, US medtrade.com
THE RETAILERS’ CHOICE
Moving and handling
Wondering which moving and handling items are grabbing mobility companies’ attention? This month we asked retailers in the industry to highlight a product that stands out for them…
Birdie Evo mobile hoist from Invacare
“One of the most trusted patient lifting solutions available is the Invacare Birdie Evo, a thoughtfully designed mobile hoist created to provide safe, dignified transfers for individuals with limited mobility. At Ability Plus, we supply this hoist to both domestic and care environments, where reliability, comfort, and ease of use are key requirements.
“The Birdie Evo and the Birdie Evo Compact are designed to support smooth transfers from beds, chairs, or even the floor. Its clever engineering allows for tool-free folding and unfolding, making them easy to store or transport – an essential feature for care homes, community care settings, and family homes with limited space.
“A standout feature is the hoist’s 360 degree rotation capability, which enables the user to be repositioned with minimal effort, reducing physical strain for carers and improving safety during transfers. Even at its highest extension, the Birdie Evo provides generous space around the user’s head and knees, minimising the feeling of confinement and enhancing comfort.
“From a carer’s perspective, the ergonomic push handles, smooth castors, and easy leg adjustment improve manoeuvrability in tighter spaces. The hoist is equipped with essential safety features, including emergency lowering and stop functions, along with visual and audible battery indicators to prevent unexpected power loss.
“At Ability Plus, we recommend the Birdie Evo for its blend of engineering quality, user comfort, and care-focused design. It remains one of the most effective and dignified patient handling solutions available, suitable for both professional and at-home use.”
Graham Johnson Managing Director at Ability Plus
Fold
The Atom Fold is flying off shop floors nationwide – ultra lightweight, compact, and loaded with features that make it a no-brainer for customers and a fast win or your team.
Upgrade the sale with the optional affordable second battery – it tucks neatly into the footwell, doubling the range with zero hassle. No extra storage. Just extra margin. Easy.
GH3 ceiling hoist from Guldmann
“TPG DisableAids has, for many years, been involved in providing lifting and handling solutions for local authorities, housing associations and the NHS.
"As part of that solution package we have been providing not only the equipment, but also the ongoing service and repair facility that they all require.
“This gives us a great insight into the products that have exceptional quality, and therefore longevity, versus those that are possibly less expensive to buy but more expensive to maintain.
“Longevity and cost of ownership over 10 to 15 years always leads us to use the Guldmann GH3 as our ceiling track hoist of choice.
“It has many innovative options and choices which makes the tracking solution a pleasure to work with. A variety of weight options and track spans allow very creative fixing methods that can overcome challenges with ease and speed up installation times.
“The added bonus is, of course, a reliable hoist is exactly what the client needs and demands.”
Alastair Gibbs Managing Director at TPG DisableAids
tpg-disableaids.co.uk
MoveAssist Transfer Aid from Alerta Medical
“When we are asked to supply a transfer aid by a care environment, the one we usually recommend is the MoveAssist from Alerta.
“The MoveAssist is a transfer aid which makes patient transfers quick and easy, requiring minimal assistance, promotes user engagement and enhances their mobility. It has a crossbar that users can hold onto and pull themselves up to a standing position using their own strength.
“The padded split seats open out which allows the user to stand up and board the unit with ease. The care provider then flips the split seats back into place to form a secure and comfortable seat for the user to sit on for the remainder of the transfer. It has adjustable legs which makes it easy to manoeuvre and is ideal for bed, chair, wheelchair and commode transfers.
“It is also ideal for room to room transfers. One of the great features
Laura Hays Director of Thistle Help www.thistle
of this transfer aid is that it can be wheeled directly up to a standard toilet which makes it more dignified for the end user. It comes with rear braked castors and sling hooks for extra safety. It takes a max safe working load of 200kg.
“There are other transfer aids on the market but this one we feel meets all requirements and is reasonably priced which makes it a great option for care environments.”
Transfer Board from Gordon Ellis
“This month, we’re highlighting a simple yet essential mobility aid that continues to be a customer favourite – the Transfer Board from Gordon Ellis.
“Designed to assist with safe and smooth transfers from wheelchairs to beds, chairs, or car seats, this board offers a practical solution for individuals with limited mobility, as well as their carers. It’s a product that often flies under the radar, but once discovered, it becomes a musthave for many of our customers –and it’s easy to see why.
“The board is lightweight yet strong, with a gently contoured shape and smooth finish that makes sliding across surfaces easier and more comfortable. Its durability and reliable design give users confidence when transferring, and the handholds make positioning and handling simple for both users and carers.
“From a retail perspective, the Gordon Ellis Transfer Board is a great product to recommend. It’s well made, sensibly priced, and suits a wide range of users. We’ve had consistently positive feedback from customers who’ve said it’s made their daily life significantly easier, particularly for short-term recovery
Bamberry Transfer Board from Gordon Ellis
“We are frequently asked “what is a transfer board”? We explain that a transfer board is an aid which helps the user transfer from one surface to another – just like a bridge! Ideal for transferring from a wheelchair to a bed, toilet or static chair, they are one of the most popular products we sell and are ideal for those with limited leg movement or general mobility/standing problems.
“Being able to stay seated, allows the user, often independently, to transfer from one location to another in a safe and secure manner. The question which usually follows is “what is the
Karen Sheppard Managing Director of People First Mobility peoplefirst
best transfer board”?
“We sell hundreds of transfer boards each year and our favourite has to be the Bamberry range of bamboo transfer boards made by Gordon Ellis.
“Why? Well, they are great quality, all made from hard bamboo, ensuring that they carry up to a 30-stone weight. Their smooth finish is waterproof and allows for an easy slide motion to allow the user a secure transfer with or without assistance.
“The Bamberry range comes in three different styles – straight – either short (24 inches) or long (30 inches) and a curved style too which is ideal when
transferring from a chair with arms to a wheelchair as the curved end wraps around the arm of the chair helping to stabilise the transfer.
“Product support for this product is one of Gordon Ellis’ strong points with their staff always on hand to answer any customer queries.”
Julia Phipps Director of The
Ability Superstore www.ability superstore.com
Homecraft Adjustable Stacking Commode from Performance Healthcare
“The Homecraft Adjustable Stacking Commode stands out as a bestseller thanks to its affordable price point and practical design, making it a top choice for individuals needing reliable toileting support at home or in care settings.
“Its sturdy metal frame provides solid support, with height-adjustable legs that can be easily modified using pin clips, accommodating users of varying heights. The seat height ranges from 480mm to 580mm.
“The commode is equipped with a black hinged toilet seat over a five-litre plastic commode pan, which is easy to
remove for cleaning. A padded, vinylcovered lift-off seat and integral back pad enhance comfort during use.
“With a maximum user weight capacity of 165kg this commode is both robust and reliable.
“A particularly useful feature of this model is its stackability, allowing multiple units to be stored efficiently when not in use. This makes it ideal for both domestic settings and facilities that may need to store several units at once.
"The commode also comes with a removable pan, making waste disposal discreet and straightforward.”
What’s the story?
Customer stories are the secret weapon in mobility retail...
Every day, businesses strive to attract new customers. They spend thousands on ads, sales calls, and special offers – trying to win over people who’ve never heard of them. But what about the people who already trust you?
Those who have purchased from you before have told their friends and continued to come back.
Existing customers are the quiet engine behind your success. They’re loyal, they believe in your service, and, if asked the right way, they’ll share stories that attract new buyers far better than any advert ever could.
STORIES SELL, FACTS TELL
Cold facts list features. Customer stories share feelings. People buy with emotion and then justify with logic.
A good story helps a potential buyer see themselves in your customer's shoes. That connection is powerful as it builds trust and credibility and removes doubt.
So ask yourself: What stories could your customers tell? What challenges did they overcome? How did your product or service make their life easier, safer, or better?
These aren't just nice-to-haves. They're marketing gold. Most businesses lean on review sites like Google or Trustpilot and stop there. Why? Because getting even one review
feels like pulling teeth. But here's the truth: It's not that customers don't want to share—it's that we're asking the wrong questions.
Here's what not to say: "Please leave us a review." You'll get: "Great service. Five stars." Useful? Maybe. Memorable? Not really. Instead, ask questions that dig deeper and invite a story. These prompt reflection and bring your customer’s journey to life. Questions you could ask could be: What challenges did you face before finding us? What made you hesitate before buying? How did our service or product help you? What was your experience like working with us? Would you recommend us? If so, why?
WHAT TO DO WITH A STORY
Once you start collecting stories, don’t let them sit in a folder. You can start by adding stories to your website’s homepage, product pages, and FAQs.
On social media you can post short quotes with eye-catching images or short video clips.
You can conduct an email campaign featuring a real-life case study or customer spotlight. You can use stories to overcome objections or highlight value and you can turn before-andafter examples into showroom displays or brochures. The more visible and relatable these stories are, the more effective they are.
Quick implementation checklist
✓ Create 3–5 story-driven questions to ask every customer
✓ Add these to your email follow-up, forms, or post-sale scripts
✓ Train staff to prompt stories during natural customer conversations
✓ Collect photos or videos (with permission) to enhance storytelling
✓ Share stories regularly on your site, socials, and in your sales materials
✓ Review and refresh your stories monthly—keep them current and relevant
If you’re not collecting reviews yet, start now. If you are, look at changing how you ask. Try to build a review collection into your sales process. You can do this by sending an automated email post-sale with three story-based questions. Have staff ask the questions on a follow-up call and incentivise participation with a spotlight feature. Systemising this step means you consistently receive stories, regardless of how busy the team is or how tight the marketing budget becomes.
THERE’S NO PERFECT TIME!
Don’t wait for the “right” moment to start collecting stories. Try and start today with your next customer. The sooner you begin, the faster your story bank will grow – and so will your business. When new customers hear real stories from real people, they don’t just listen; they engage, and they believe.
Mike Glynn is a retail consultant for the mobility industry. For advice about any of the above tips, implementing processes, changing things, or evaluating a valuation, contact Mike on 01256 213020 or email info@mgretailconsulting.co.uk
"SUPREME
"HIGHEST RATED BATTERY ON THE MARKET "
The lightest complete scooter in the world
The Genie Ultralight redefines portability with its ultra-lightweight design, tipping the scales at just 12kg. Perfect for lifting, carrying, and storing with ease, this scooter is ideal for those seeking ultimate convenience without compromising on performance. Compact, reliable, and easy to transport, the Genie Ultralight is the perfect choice for life on the go.
Battery 10 Amp
Net weight without battery 12Kg
Fully compliant with all major air lines
Range up to 8 miles
Chargeable on and off board
Available in two colours (Black/Orange)
Stepping up to the plate
Multicare Medical is marking a significant step in the consumer home access market...
Multicare Medical, a specialist provider of patient handling and care equipment since 1988, has officially launched a new range of British-made stairlifts, marking a significant step into the consumer home access market.
Best known for its work in supplying ceiling hoists, assisted baths, beds and pressure care solutions for hospitals, care homes, education, and a range of domestic care settings, Multicare Medical is looking to bring its full-service expert approach to independent domestic customers.
Samuel Wheatcroft, CEO at Multicare Medical, has been working for the firm for just over 22 years. Samuel
comments: “As the managing director at Multicare I am responsible for sales and marketing and project delivery. I work closely with OT's , architects, contractors and physios to deliver safe patient handling solutions.”
DELIVERING STAIRLIFTS
Leicestershire-based Multicare Medical has recently partnered with Platinum Stairlifts to supply its range of UK designed and manufactured stairlifts. Multicare Medical has promised that each installation will be delivered to customers by its own engineers, who will also take care of servicing, with no subcontractors involved to ensure
complete quality control and continuity of care throughout the process.
The new range includes stairlifts for straight, curved, and even more complex staircases, with easy-to-use controls and compact designs that offer a smooth and quiet ride, fold
“We’ve always taken pride in being a company that genuinely cares”
Multicare Medical has a team of experts to help customers find the right product
Sam Wheatcroft, Managing Director of Multicare Medical
away neatly when not in use, and make everyday life at home safer and easier.
Its stairlifts offer a first-step-start for simple installation and reduced cost, as well as forward-facing travel to improve comfort and safety. There’s also an option to monitor stairlift use and send alerts to loved ones of any potential issues such as faults, warnings, or if the lift hasn’t been used for a while.
Multicare Medical’s launch is underpinned by its ‘extra step promise’, which they say is a clear customer commitment that they will get the right stairlift, at a fair price for customers, and explains what happens if these expectations aren’t met. The promise reflects the company’s belief in doing more than just selling equipment but truly enabling safe access to familiar spaces.
Samuel adds: “The launch of our stairlift range is a natural progression, giving families a reliable, expert-led alternative in a space that’s often sadly dominated by hard sales, making money, and limited service. We’re also proud to back up our offering with a promise that we will deliver above and beyond any other stairlift provider.”
MAKING A DIFFERENCE
The launch is part of the firm’s ongoing mission to improve safety, dignity, and independence for people with disabilities and mobility challenges, in addition to complex care environments, to support everyday life at home.
Multicare Medical also works with firms to install accessible public Changing Places toilets, accessible facilities for disabled people to use. These facilities typically include features such as a ceiling hoist, heightadjustable changing couch, wash basin and amergency alarm cord.
Multicare Medical’s team of consultants can advise on room layout and assist with equipment specification
as well as a full installation service, installing every piece of equipment required to ensure the facility is compliant and can be registered on the official Changing Places website. Selecting specialist equipment that it suitable for multiple or individual users is an important decision, whether the customer is purchasing for a care home, hospital, school, or a domestic setting.
To help with equipment selection and give customers an opportunity to try out the equipment it provides, Multicare Medical has a showroom at its centrally located head office in Hinckley, Leicestershire.
The showroom provides a hands-on opportunity for customers – as well as
Multicare Medical is offering the Platinum Stairlifts range for domestic customers
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healthcare professionals, such as OTs and physiotherapists – to explore its comprehensive range of equipment, get advice from its experts, and make an informed choice tailored to their needs.
Inside the showrooms customers can view a wide selection of mobile and ceiling hoists, standing hoists, adjustable beds, wheelchairs, shower
chairs, a variety of slings, and more. Each product is thoughtfully displayed and readily available for demonstration, allowing the customer to understand its functionality, suitability, and ease of use.
Samuel concludes: “We’ve always taken pride in being a company that genuinely cares. Not just about the product, but about the people.”
“The launch of our stairlift range is a natural progression”
multicaremedical.co.uk
Buyers’ guide to...
Each month, discover key products from a different segment of the mobility market to consider offering to customers.
THIIS Buyers Guide product listings by issue for 2025
August Stairlift, homelift and access
September Bathing and toileting
October Aids for daily living
November Seating and cushions
December Beds and mattresses
For the various options available and to get your products in front of the mobility and access industry please direct your enquiries to Joe Fahy via joe.fahy@bhtaengage.com or 07384 258 372
Buyers’ guide to seating and cushions
Auto
The lightest auto folding scooter in the world
Introducing the Genie Auto, the evolution of convenience. Retaining the compact and lightweight design of the original Genie, the Auto now features an advanced automatic folding mechanism operated effortlessly via a remote key fob. With the touch of a button, the Genie Auto folds and unfolds in seconds, making it the ultimate travel companion for those who value independence and ease of use.
Weighs only 17.5Kg
Manual folding
Remote opening and closing
Suspension
Adjustable tiller
LED front Lights
Off board charging
Two person lifting handles
Magnesium frame
Delta bar tiller
Available in red and blue 8Kg lighter than its nearest rival
Enhancing life through mobility
Focused on products which enhance the life of their users since 1986, Merits Health Products introduced its mobility solution range to the UK in 2024…
Merits Health Products has been providing a range of mobility solutions for nearly four decades. The company manufactures a wide range of products including manual wheelchairs, powered wheelchairs, rehab power wheelchairs, scooters, and seating and positioning products. THIIS chats to Frank Robertson, UK Manager of Merits Health Products UK.
CAN YOU PROVIDE A BIT OF A BACKGROUND ABOUT MERITS HEALTH PRODUCTS?
“Merits was founded in Taiwan in 1986 when our founder, Larry Cheng, designed and manufactured a manual wheelchair for his mother’s specific requirements as he could not find a suitable wheelchair for her on the market in Taiwan at that time.
“The company has grown to become the fifth largest mobility manufacturer in the world”
The Pilot Flight compact stairlift
Steel Charcoal Mink Cocoa Plum Aqua Denim Jute
life through mobility’. This is the driving factor in all our current and future products that they should be able to enhance the life of their users.
“Since that time the company has expanded into powered wheelchairs, mobility scooters, stairlifts, seating and positioning, contract manufacture of mobility products and components for other leading brands. The company has grown to become the fifth largest mobility manufacturer in the world.”
WHAT IS YOUR ROLE AT MERITS HEALTH PRODUCTS, AND WHAT HAD BEEN YOUR EXPERIENCE IN THE INDUSTRY BEFORE?
“I am the UK Manager for Merits Health Products UK, and it’s my role to establish Merits brand products including the Avid range of rehab wheelchairs and the Merits range of consumer powered wheelchairs and grow the business by meeting the needs of our customers.
“I started working for Merits in April 2023, and we launched the UK business in April 2024. Prior to that I worked for the charities Whizz Kidz and Duchenne UK where I led the Dream Wheelchair Project.
growth in the UK we are in the process of establishing a distribution
funded by the Peoples Post Lottery to research, design and build an innovative and technically advanced prototype wheelchair for young people.”
WHAT HAS BEEN A STANDOUT MOMENT AT THE FIRM FOR YOU?
“Recently we were appointed to the NHS framework for the supply of adult powered wheelchairs. This is a tremendous opportunity to work with the NHS providing them a high-quality product and a premium service level.”
WHAT WOULD YOU SAY IS THE NUMBER ONE BEST SELLING PRODUCT?
“Merits' best-selling product globally is the P326e Vision Sport. This is the latest iteration of a wheelchair which continues to be popular with customers. It’s a compact indoors/ outdoors mid-wheel drive chair with a 508mm turning radius, a weight capacity of 136kg, robust independent suspension and 10” solid drive tires for superior traction and a great drive.
“For comfort the wheelchair is fitted with a semi-reclining 135 degrees
ergonomic seat available in 16” to 20” seat widths and a customisable seat depth of 16” to 20”. Its compact size and low weight also make it an ideal choice for wheelchair users with a boot hoist.”
WHAT IS THE LATEST PRODUCT TO JOIN THE MERITS HEALTH PRODUCTS RANGE?
“Attracting a lot of interest right now is the Avid Rehab Axcel Narrow Wheelchair which won the 2024 Mobility Management Award in the USA. At only 570mm wide it’s a true compact narrow front-wheeldrive wheelchair with tremendous capability and impeccable build quality optimised for use in the UK and Europe.”
CAN YOU TELL US A BIT MORE ABOUT HOW YOUR PRODUCTS ARE DISTRIBUTED?
“Our products are distributed globally from our facilities in Taiwan, China, Vietnam and the USA. To support our growth in the UK we are in the process of establishing a distribution hub in Birmingham.
“The hub will also be able to configure special order rehab wheelchairs and provide spares and
The Avid Rehab Axcel Narrow –True Narrow FWD wheelchair has been designed for the UK and Europe
P330
True Forming Linear Back Support with Bi-Angular
Modification
The Bi-angular back option splits the back into a lower and upper portion which are hinged, providing angle adjustment at the top of the pelvis. This option can keep the pelvis in a neutral tilt while promoting trunk extension and a more upright head. The lower portion height is available in 3”-7” (7.62cm – 17.78cm).
R-Back and I-Back
Contact our Stealth Products Specialists: 07731 999192 simon@stealth-products.co.uk
Bi-Angular modification on a I-Back
• Both R-Back and the I-Back are compatible with the Bi-angular back modification to add back contact surface for conditions such as kyphosis.
• Exclusively compatible with Foam-in-Place Seating (F.I.P.S) modification. (a special liquid foam solution.)
• The I-Back brings the lateral support closer to the client. It also addresses the constant growth changes for paediatric clients.
For more information go to: stealthproducts.com/about/tfb-linear
“Attracting a lot of interest right now is the Avid Rehab Axcel Narrow Wheelchair”
provide aftermarket support here in the UK. In time we hope this hub will also provide a platform for the support of our European customers.”
WHAT DO YOU OFFER IN TERMS OF MARKETING SUPPORT FOR DEALERS?
“Our UK website www.meritshealth.uk has a resource centre that provides all sales flyers, order forms and manuals for the Avid Range and is constantly being updated.
“This lets dealers and users print what they want when they need it or to provide their customers with links to the information online. The website also has our online trouble shooting guide that provides online help and assistance with any technical questions dealers or wheelchair users may have. We also provide point-of-sale banners and displays on request.”
HOW CAN MOBILITY RETAILERS INTERESTED IN STOCKING YOUR PRODUCTS GET IN TOUCH OR ARRANGE A DEMO?
“We are ambitious, and we want to provide a service across the whole of the UK and would welcome enquiries from all dealers.
“We would love to hear from any dealers interested in finding out what Merits has to offer, including more information on our products and arranging demonstrations. We can be contacted at Sales@Meritshealth.uk or by phone on 07443 876057.”
CAN YOU DESCRIBE ANY PRODUCTS IN DEVELOPMENT AT THE MOMENT?
“I can’t say too much about the products we have in development, but we expect to launch two new
wheelchairs and introduce our Precision Comfort range of postural seating solutions at Rehacare in September.”
WHAT DO YOU SEE AS A PARTICULAR ISSUE AFFECTING THE MOBILITY SECTOR AT THE MOMENT?
“I think we see the same issues as everyone else and that would be funding for wheelchairs and affordability. We know that the NHS budgets are under constant pressure from central government, and there are also the new changes to PIP being implemented in
November 2026 that could impact up to 800,000 people in the UK by either reducing or removing their benefits.”
WHAT’S NEXT FOR MERITS HEALTH PRODUCTS OVER THE NEXT 12 MONTHS?
“Merits' focus in the next 12 months is to establish our UK hub, continue to grow our dealer network and support the NHS. Our next major exhibition will be Rehacare in Dusseldorf from the 17-20 September where you can find us in Hall 6 stand number A52, and we would invite anyone from the UK visiting the show to come and meet us.”
www.meritshealth.uk
The Avid Rehab Velocity Premium MWD offers shear reduction seating
Merits P326e Vision Sport, Merits' best selling wheelchair globally
The Ultra Wheelchair selected for the NHS framework
Slip sliding away
When someone slips down in their seat or chair, why do they do it? Is it a bad thing? Why do we try to stop it?
As children we were probably at meals, or even school, told to sit still and sit up straight! Why were we told this? For meals it’s a practical thing in that we are less likely to spill food down our fronts. At school, it can indicate the pupil is alert, interested, and paying attention: however, because of the muscles involved in sitting up, this can involve more energy than if slumped in our seat. Slumped shoulders can also give an indication of a person’s psychological state. However, when we want to relax and overcome postural fatigue, most of us go into a posterior pelvic tilt, and let our backs sink into the back of our seating. Why might this be a bad thing? We all want to relax at some time during the day, surely?
A BAD THING?
This is a bad thing if we are unable to change our position for ourselves to get back to an alternative position. This is a bad thing if it means that, as a result of slipping down, our secondary support devices risk strangulating us. This is a bad thing if the accompanying friction around the buttocks, and the shear stresses and strains involved, risk damage to skin tissue. This is a bad thing if it leads to the longer term development of a kyphotic curvature of the spine. This is a bad thing if the kyphotic posture means that it is hard to see in front of us without having to hyperextend the neck. It is a bad thing if the kyphotic posture leads to drooling. This may also be a bad thing if the result is that your head ends up being lower than it could be, thereby limiting your ability to look over an obstacle, or look someone in the eye.
WHY DOES IT HAPPEN?
Surprisingly, a common cause of our posterior pelvic tilt can be the position of
our feet! Many people, in care homes for example, are left in transit wheelchairs for much of the day. These chairs often have their foot supports positioned well in front of the chair casters to avoid the foot supports interfering with the casters’ movement. Unfortunately, many of these occupants also have shortened hamstrings. These hamstrings that attach to the top of the lower leg at one end, attach to the base of the pelvis at the other. The consequence of having the feet pushed out in front of the chair is that the lower leg is stretched forward, and this in turn pulls, via the shortened hamstring, on the pelvis, pulling the occupant’s pelvis forward, and at the same time rotating the pelvis into a posterior tilt.
If the chair’s seat depth is too long, this too can lead to the pelvis not being able to connect with the back support, and the occupant slips into a posterior pelvic tilt and with a kyphotic spine to accommodate this space.
From another angle, a set or fixed kyphotic curvature of the spine is
usually associated with a compensatory posterior pelvic tilt. And as indicated above, the consequent posterior tilt can lead to sliding out of the seat.
WHAT CAN WE DO ABOUT IT?
Let’s start by fitting the chair correctly to the occupant and their range of movement. Make sure the effective seat depth is no greater than the occupant’s thigh length. Make sure that the foot supports on the chair are positioned sufficiently far back so that the occupant’s hamstrings are not forced to pull the occupant’s pelvis forward. If we were to treat the pelvis as if it were a ball, and that you wanted to stop it from rotating and rolling away (since this is in effect what is happening), what would be the best means to achieve this? First, to stop it rolling backwards, place a block high up behind it: in effect behind the posterior superior iliac spines (PSIS) (4 and 6 in Fig. 1). Then to stop the ‘ball’ rolling forward, have a preischial ridge in the seat cushion (2 in Fig.
Figure 1. Positioning of aids to manage posterior pelvic tilt
1), just in front of the ischial tuberosities (ITs) (5 in Fig. 1). Note that this ridge does not need to be more than 5 mm in depth – anything more risks increasing anterior pressures on the ITs.
On the principle of three points of control, a pelvic positioning belt positioned across the thighs will assist further to keep the pelvis in place (Fig. 2).
An alternative can be leg harnesses (Fig. 3), which have the further advantage of giving separate control to either side of the pelvis. In contrast, the use of knee blocks to achieve this aim is generally deprecated due to the forces on the hip joint that these can induce.
Other aspects of the seat cushion can also have effects. Consider a cover material that can be ‘grippy’, especially under the thighs (though this does need to be balanced against the additional shear stresses and strains this can bring to the skin tissues, especially under the
buttocks). Other aspects of the mix of materials internal to the cushion design, in addition to the pre-ischial ridge, can provide additional lateral and posterior supports, giving the benefit of helping position the pelvis more securely (for an example, see Fig. 4).
While considering the cushion, a wedge placed under the cushion under the thighs has been shown to be effective at redistributing pressures away from the buttocks, while still allowing the foot supports on the wheelchair to be positioned at a suitable height from the floor (3 in Fig. 1).
MOVING UP THE BODY
We have linked a kyphotic posture of the back with a posterior pelvic tilt. Where the kyphosis has become ‘fixed’, this can be accommodated to some extent by opening up the angle of the back support. Remember that, for a standard back support (without biangular or multiangular aspects to its design), the bottom of the back support is ideally placed as a PSIS block to control the tendency towards a posterior pelvic tilt as much as is feasible (and comfortable), but still allows the back support to be angled back to accommodate the needs of the thoracic region of the occupant’s torso, be it the kyphotic region of the spine, or the shoulder blades.
If a variable recline position is offered as part of the wheelchair design, please do make sure that the recline pivot point is level with the occupant’s hip joint (for example, as in the EPiC seating system – Fig. 5), rather than pivoting below this at the back support-seat base junction. Meeting this requirement again allows the pelvis to remain in a neutral position,
while allowing the postural variation of reclining the back support for relaxation, for example, and without creating shear forces along the occupant’s back.
IN CONCLUSION
To help the seated occupant from slipping down in their seat, it’s best to help them to maintain as neutral (i.e. vertical) a pelvic position as possible. This can be achieved by a mix of wheelchair set-up from the feet, through the seat base, to the back support. Alongside this, the placement, design, and materials, of the seat cushion and other postural supports will be important.
REFERENCE
1. BS ISO/TS 16840-15:2024 Wheelchair seating — Part 15: Selection, placement and fixation of flexible postural support devices in seating
‘Let’s Get it Clear’ by Dr Barend ter Haar
One in a series of regular resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare.net.
If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net Dr ter Haar has been involved in seating and mobility for over 35 years, including lecturing internationally, and developing international seating standards.
Figure 4. Varilite Evolution air-foam cushion with mix of foams to provide postural positioning support and pre-ischial ridge
Figure 3. Leg harnesses to manage bilateral pelvic positioning
Figure 5. Stealth’s EPiC Seating System
Figure 2. Pelvic positioning belt placement (Fig 1. from ISO 16840-151)
Trade thoughts
Should mobility manufacturers do more to make powered wheelchairs and mobility scooters that meet Class 2 and Class 3 width, length and weight limit requirements?
“Here at the Wheelchair Alliance we have been working hard to raise awareness on the current law and guidance around weight limits for powered wheelchairs that can impact a user’s ability to carry out everyday tasks such as going to school, work or socialise.
“But meeting Government requirements is not down to wheelchair manufacturers alone. As part of our collaborative efforts, we continue to work with manufacturers, Government, the NHS and wheelchair users to find a way forward that will help ensure that there is clear information available to wheelchair users regarding the weight
of their wheelchair, and ultimately seek for this law to be changed, and at the very least an exemption for wheelchair users.
"What remains important is that the voices of wheelchair users are not ignored and we will continue to advocate their needs.”
www.wheelchair-alliance.co.uk
“The wheelchair market is global, not just based in the UK. With regulations varying from country to country I believe that manufacturers should be able to focus on creating safe, stable, reliable and functional solutions for wheelchair users – not stifling innovation.
“As technology advances, governments should look to adjust outdated regulations to ensure that they meet wheelchair user demands and are fit for purpose.
"Ensuring solutions such as powerchairs are under 150kg would inhibit functionality and independence for users and affect stability.”
www.beyondmobility.co.uk
“The Class 3 government guidelines were set to provide a level of safety needed for the highway.
“Most of these are logical and essential, for example mirrors, additional handbrakes, indicators, horn
“Rather sadly I believe that the UK manufacturers are probably doing as much as they can to keep their products within the guidelines of Classes 1, 2 and 3.
However, they are fighting against an overwhelming tide of equipment made for other parts of the world that is not scrutinised in the same way when it is imported.
“Not all importers are BHTA members and see little relevance in joining an organisation that will try to make them comply with any rules.
tpg-disableaids.co.uk Nick
and hazards. However there will always be some aspects that are open to debate. For example, is 8mph the safest speed for road use, or should it be increased in line with many European countries? There’s probably no right or wrong answer.
“Should the scooter be limited in width, length or weight? Whilst a limit in all these areas does need to be set, is 850mm enough in the width, or should this increase? Does the 150kg (or 200kg) product weight limit provide
"Indeed, I came across a ‘mobility scooter’ imported by one of the high street retailers just the other day that was downright dangerous. But because it had UKCA applied for on the label, I presume they thought it was okay to retail it.
“More of a concern is that the relevant stakeholders in the confirmation of the rules seem unlikely to sit around the same table to sort out the problem.
"The DVLA, Department of Transport, HMRC, Driving Mobility, BHTA, Wheelchair Alliance, Whizz Kids, etc all have a valuable contribution to a constructive dialogue.”
enough scope for bespoke items designed for specific requirements?
“We feel the key thing is that manufacturers behave responsibility, and ensure they follow the UK requirements. There is definitely a risk of inferior quality products coming in from China that don’t meet any legal or safety requirements that are a potential danger to users.”
www.scooterpac.com
SOUTH EAST/EAST/EAST MIDS/LONDON
Telephone : 01656 645755 E-mail : sales@kymcouk.co.uk
SOUTH WEST/WALES AND BORDERS
Mike Ridley : 07526 563518 E-mail : mridley@kymcouk.co.uk
NORTH/SCOTLAND/NORTHERN IRELAND
Chris Stubbs : 07526563927 E-mail : cstubbs@kymcouk.co.uk
MAXER
Discover key products to consider offering to customers...
Mangar Eagle lifting cushion from Winncare
The Mangar Eagle is a smart home lifting solution, used to both sit up and lift a fallen person. Winncare states that it has worked closely with healthcare professionals to ensure the product is easy to use for carers and provides a dignified lift for fallers.
According to Winncare, lifting fallers quickly and safely has proven to reduce reliance on pressurised ambulance services and avoid unnecessary hospital admissions. The Mangar Eagle assists with lifting the individual safely and securely wherever the fall, indoors or outside, in a bedroom or bathroom, lying on their side or in a seated position.
www.winncare.uk
The Alerta Stand 200 Powerlifter is a lifting hoist for assisting users withstanding from a seated position.
Providing security, functionality and reliability, it is easy to operate and move and comes equipped with a sling. The lifter also gives users a very restful and calming lifting experience.
Key features include an emergency stop button, a sound/ light alarm battery, braked rear castors and four-point extending boom.
It is possible to operate the hoist from a handset or topof-control box. The device disassembles into two parts and can withstand a maximum user weight of 200kg.
www.alertamedical.com
available in Gold or Red FR1 City
compact, foldable freedom
S-Max stairclimbing wheelchair from AAT GB
AAT’s S-Max stair-climbing wheelchair makes moving anyone with impaired mobility safe, on the stairs and beyond, even during a seizure.
Should the passenger have a seizure, the push of a button by the carer will stop the S-Max motion. The transfer action is instantly paused, safely, until the episode has passed.
If appropriate, the carer can also tilt the braked S-Max back, resting it against the stairs or similar support, avoiding having to weight-bear during the episode.
S-Max can be fixed to a wheelchair or supplied with an integral seat, removing need for intermediate transfers between levels/floors. The portable stairclimber is not fixed to the stairway, so effects moving someone around all levels of the home without surplus transfers.
www.aatgb.com/s-max
Comfort Value slings from Care & Independence
The Comfort Value range of slings is Care & Independence’s solution to help equipment providers beat budget restrictions and meet sustainability goals.
Comprising popular sling styles that address 95 per cent of community needs, Comfort Value offers affordability, re-usability and great performance supported by a three-year warranty. Produced in a range of sizes with a standard safe working load of 230kg, these off-the-shelf patient handling solutions benefit the general populace as well as providers.
A single source of supply option presents a further opportunity for equipment stores to consolidate stock and achieve even more favourable cost savings. Featured on multiple contracts and in catalogues, find out more by contacting the business development team at info@gbuk.com.
www.careandindependence.com
Freeway SA180 Compact Stand Aid from Prism Medical
This compact standing aid is designed to meet the demands of both professional and home care environments. This highly manoeuvrable aid reduces caregiver strain and injury risk, fostering a safer working environment and enhancing operational efficiency.
The standing aid features an angled lifting arm to ensure comfortable, pressure-reducing sit-to-stand transfers, which are crucial for client dignity and safety.
With a robust safe working load of 180kg, an adjustable knee pad, and powered leg opening, this unit provides reliable performance and adaptability for diverse client needs. The device can be paired with the Freeway Thoracic Sling for the ultimate combination.
prismmedical.co.uk
MEMBER
Tilt-in-Space Shower Commode Chair from
Alerta Medical
The Aqua Community Tilt-in-Space Shower Commode Chair has been designed for use in a homecare environment to assist with hygiene routines, showering and toileting.
The transfer-friendly design offers safe solutions for residents with differing mobility levels, covering needs ranging from a bedside commode to a mobile, multifunction shower and commode chair.
Easy, simple and safe to operate, the
tilt-in-space chair has an adjustable height seat with removable swingaway and height-adjustable footrests and an angle-adjustable footplate.
Featuring an aluminium alloy frame, the chair comes with a multi-angle directional and height-adjustable head support. It has five-inch casters with a wheel and swivel-locking mechanism and a commode pan with lid.
www.alertamedical.com
Freeway TA180 Transfer Aid from
Prism Medical
The Freeway TA180 transfer aid helps to enhance independent transfers and simplify daily routines for users with some mobility but who require additional support.
This versatile unit promotes unassisted standing, decreasing reliance on wheelchairs for short-distance transfers between beds, chairs, and toilets. The transfer aid features opening legs for navigating obstacles and braked rear castors for stability during stand-ups. Once standing, rear seat pads pivot into place, preventing falls. It has a 185kg safe working load and offers exceptional durability while ensuring maximum user comfort with padded knee support and a choice of standard or wide foot trays.
An optional back support belt is available for added assurance. This aid fosters better eye contact between the user and carer, making care easier and more personal.
Mangar Supine Transfer System from Winncare
The Mangar Supine Transfer System consists of the Mangar Rhino Lifting Cushion, the Mangar Swift Transfer Slide, and the Airflo Duo.
The devices enable healthcare workers to lift and transfer patients easily wherever they fall, with minimal moving and handling required by the caregiver, while providing a stable and safe experience for the patient. The Mangar Rhino Lifting Cushion lifts a person in the supine position from the floor to the height of a bed or stretcher.
It is powered by the Mangar Airflo Duo, a state-of-the-art air pump, which uses both battery or mains power for maximum portability and versatility.
Mangar Swift Transfer Slide is used for lateral transfers and repositioning patients in the supine position with minimal moving and handling force required.
www.winncare.uk
The Next Generation
Silvalea are pleased to introduce to the UK and EU marketplace our new Clinical and Essential range of Savaria Lifters.
Design advantages for patient, caregiver and facility:
• Digital displays
• Selectable speeds
• Bluetooth / Wi-Fi connectivity
Lithium-ion technology provides huge performance advantages across the board:
• Smoother operation
• Faster charging
• More lifting cycles on a single charge
• More powerful lifting
– even at the heaviest capacity.
Key Features:
• Infection control
• Enhanced durability
• Ease of use
• Low cost of ownership
• 3-Down™ three-mode powered emergency function (patent pending)
For all enquiries and distribution opportunities please contact our hoisting team on: equipment@silvalea.com
M-Series
Universal Seat System from AAT GB
AAT’s pioneering Universal Seat system for the S-Max stairclimbing wheelchair features adjustability to adapt with the user. This accessory achieves appropriate support and safety accessories to enable safe moving from level to level, even if support requirements change with time.
The system features a core range of four sizes of back panel with adjustable lateral, hip and head supports and harnessing and two sizes of seat. The seat depth is also adjustable.
When the S-Max is not in use, the system simply clips off to allow for the entire combination to be stowed away, freeing often limited space and leaving the stairway unobstructed.
www.aatgb.com
Luna X5 Ceiling Lift System from Winncare
In-Situ Deluxe Leg Sling from Silvalea
This In-Situ Deluxe Leg Sling is a full body supportive sling which includes an adjustable integral head support with removable stiffeners.
The shaped leg sections ensure a comfortable transfer. The SilvaSuperfine with Coolmax EcoMade fabric is designed to wick moisture away from the body and enhance fabric drying rate, keeping the patient feeling cool and dry.
Soft and comfortable, it has a two-way stretch that is designed to mould to the patient when lifted. Once the patient has been transferred, this sling can be left in-situ, subject to an appropriate risk assessment carried out by a healthcare professional.
silvalea.com
The Luna X5 is an all-in-one ceiling lift that effortlessly adapts to any care need. Whether fixed or portable, with an adjustable capacity from 150kg-200kg or 275kg, it offers a fully flexible solution.
The enhanced Luna X5 combines innovation, ergonomics, and reliability, ensuring optimal working conditions for caregivers and maximum safety and comfort for users. Built to adapt and evolve with the user’s needs, its all-in-one concept, combined with enhanced lifting height, brings unlimited flexibility. Engineered for ease of use, this solution ensures intuitive and smooth operation, supporting caregivers with a seamless experience for installation and maintenance.
www.winncare.uk
Stand Assist & Transfer Slings from Invacare
The Invacare Stand Assist Sling and Transfer Assist Slings have been developed in collaboration with physiotherapists for safe and comfortable transfers. This innovatively designed sling provides unparalleled support for individuals with limited mobility.
Its ergonomic design ensures optimal weight distribution, reducing strain on caregivers and enhancing patient comfort. With its durable construction and adjustable features, the Invacare Stand Assist Sling offers a secure and reliable solution for standing and transferring tasks, empowering individuals to regain independence, effortless and dignified transfers.
www.invacare.co.uk
Offering 37” turning radius
3-wheel turning ability, 4-wheel stability
• Patented technology only at Pride Mobility
Stand Assist Patient Lifter from Invacare
The Invacare Stand Assist (ISA) lifter is a clinically-focused lifter which empowers carers to ensure maximum comfort and safety for individuals with limited mobility.
The robust construction and advanced features of the ISA stand assist enable a seamless transition from a seated to seated position, reducing the risk of injury for both patient and carer. Its ergonomic, compact design and intuitive controls enable effortless operation and manoeuvrability, especially in tight spaces.
Incorporating an adjustable knee support, lift-away footboard and an extendable lifting arm with a secure locking system, this lifter offers the level of versatility and adaptability that makes it suitable for a wide range of domestic and residential care environments.
www.invacare.co.uk
Oxford Up from Joerns Healthcare
The Oxford Up supports assisted standing, seated transfers, and rehabilitation and is suitable for customers who require assistance when standing but are able to participate and contribute effort to the process.
With a safe working load of 200kg it is among the most durable in its class, according to Joerns Healthcare. Careful attention to component geometry makes way for a fully contained footplate, eliminating concern around toe entrapment risks in moving parts.
The Oxford Up quickly and conveniently dismantles into three separate parts for easy storage, transportation, and shipping.
Where additional seated support is required, the Oxford Deluxe Standing sling (with clips) can be used in combination with the Up and is available in three standard sizes – small, medium, and large.
joerns.co.uk
In-Situ Recline Deluxe from Silvalea
The In-Situ Recline Deluxe offers full body, hammock-style support. It is based on the comfort of Silvalea’s In-Situ Recline sling but with the added benefit of the in-situ deluxe leg paddles which provides full femur support. With its innovative design, this sling has proven successful for a range of scenarios, including amputee patients. The 3D compression spacer fabric is soft, breathable and comfortable, which helps to redistribute weight and reduce pressure build-up. Once the patient has been transferred, this sling can be left in-situ, subject to an appropriate risk assessment carried out by a healthcare professional.
silvalea.com
NEW PRODUCT LAUNCH
The Penco Universal Walker Glides from BES Healthcare
The Penco Universal Walker Glides make wheeled walkers easier to manoeuvre across a wide range of surfaces, from carpet to concrete, indoors or outdoors.
Designed for rear fitting on front-wheeled walkers or Zimmer frames, the durable, high-quality plastic ski shape allows smooth, snag-free movement without lifting. A self-fitting mechanism and stainless steel tightening bolt ensure a secure and lasting fit for tubing diameters between 1” and 1-1/8”.
www.beshealthcare.net
Glove Airflow
from
MoveAssist from Alerta Medical
The Alerta MoveAssist is a transfer assistant which makes transfer functions of all types quick and easy, requiring minimal assistance and promoting user engagement.
It features a crossbar that users can grasp and pull themselves up into a standing position using their own strength. The padded split seats swing out allowing the user to stand up and board the unit. The knee pad, co-designed alongside OTs, ensures usability for a diverse demographic.
Key features include adjustable legs for ease of manoeuvring, braked rear castors and sling hooks for extra security. It is ideal for bed chair wheelchair commode transfers and perfect for room-to-room transfers. It can be wheeled directly up to toilet offering enhanced dignity. Its maximum user weight is 200kg.
www.alertamedical.com
Care & Independence
The Glove Airflow is a highly regarded in-chair sling, praised by occupational therapists and equipment providers.
Made from ‘airflow’ polyester, it offers exceptional breathability and temperature regulation – a factor of its original military use. The 3D weave adapts to the body, providing soft, supportive comfort, making it ideal for in-situ use.
As with all Care & Independence in-chair slings, the Glove Airflow is a nonaperture design, scientifically proven to reduce peak pressure and protect skin integrity. Pressure mapping confirms it maintains even pressure distribution and doesn’t compromise seating cushion performance. With 12 sizes available of up to 350kg safe working load, the Glove Airflow delivers safety and comfort for patient handling. Free assessments and training are available.
www.careandindependence.com
NewProduct Launch!
When making a smart, sustainable investment in patient mobility, the initial price tag is just the beginning. The real value lies in the Total Cost of Ownership (TCO)—and that’s where the LUNA® X5 sets a new industry standard
Designed for maximum efficiency and longevity, the LUNA® X5 delivers outstanding performance, reducing not just spare part and servicing costs, but also downtime.
The LUNA® X5 isn’t just a ceiling hoist—it’s a strategic choice for facilities focused on performance, reliability, and long-term value
For more information or to book a demonstration please email enquiries@winncare.uk or call 0800 2800 485
scooter batteries are built to the
consistent range, and proven
offering longer
certified, and trusted by professionals, they keep users moving safely and confidently, day after day.
INDUSTRY AWARDS 2025
Enter the BHTA Awards 2025
These awards celebrate the outstanding innovation, dedication, and excellence within our industry – offering a unique opportunity to showcase your organisation’s achievements to peers, partners, and the wider healthcare community.
Whether you’ve launched an innovative product, delivered exceptional customer service, or gone above and beyond in business practices, there’s a category tailored to recognise your impact.
BEST UK TRADE SHOW
The Best UK Trade Show Award recognises exceptional events dedicated to the advancement of the healthcare and assistive technology industry.
INNOVATION IN SUSTAINABILITY
The Innovation in Sustainability Award recognises organisations at the forefront of genuine innovation in the pursuit of environmental goals, making significant strides in the past year towards creating a more sustainable future.
LIFETIME SERVICE
The Lifetime Service Award is designed to recognise and celebrate the outstanding achievements of those whose lifelong dedication has made a tangible and lasting difference in the healthcare and assistive technology field.
MANUFACTURER OF THE YEAR
The Manufacturer of the Year Award honours companies with healthcare and assistive technology manufacturing operations in the UK that have demonstrated exceptional performance over the past 12 months.
OUTSTANDING COMMUNITY OUTREACH
The Outstanding Community Outreach Award will be given to the individual, team, or organisation whose unwavering dedication, time investment, and actions have created a positive and lasting difference in the lives of community members.
PRODUCT OF THE YEAR
The Product of the Year Award celebrates overall product excellence in the healthcare and assistive technology industry.
RETAILER OF THE YEAR
The Retailer of the Year award is designed to showcase and applaud companies with retailer operations that have demonstrated exceptional performance and excellence over the past 12 months.
RISING STAR
The Rising Star Award will recognise and celebrate individuals who have brought a fresh perspective to the healthcare and assistive technology industry.
TEAM OF THE YEAR
The Team of the Year Award recognises a group of individuals who have successfully collaborated to make a significant impact on their organisations and/or the wider industry.
Oxford MultiFit Sling from Joerns Healthcare
The Oxford MultiFit is a generalpurpose sling with deluxe style legs for increased comfort and support, particularly in the hip and upper thigh areas. This sling has integrated low-friction nylon to the leg and spine sections ensuring easy application and helping to negate some of the risks associated with tissue viability.
It is available in four individual models, with each available in 12 standard sizes ensures a closely matched fit. A ‘reflex’ version incorporates extensor style shoulder straps to allow automatic positional adjustment and is ideally suited to users who are prone to involuntary movement or extensor spasms.
Colour coded binding indicates sling size and coloured attachment loops promote correct and safe patient positioning during use. Positioning handles allow easy repositioning of patients during transfer.
Molift mobile hoists from Etac
The Molift Smart 150 and Mover hoists have been upgraded, and their tested product lifetime has been extended from 10 to 15 years. New lithium-ion batteries with increased capacity now come with a five-year warranty. There is now a Bluetooth connection to the Molift Service Tool and a turbo boost when the hoist is unloaded. www.etac.com
Partner with us to offer comprehensive insurance cover for:
Mobility Scooters
Powerchairs
Wheelchairs Exclusive Opportunity: Through our network, gain access to competitive Commercial Shop Insurance rates and join our repair network Why Partner With Us?
• Industry-leading cover • Tailored solutions for mobility needs
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Portable Hoist from Silvalea
The Portable Hoist offers a reliable and versatile solution for efficient patient lifting. It features a lithium-ion battery with a five-year life span and 50 per cent more cycles per charge than average, and quick charging in under two hours. Environmentally-friendly with no lead acid disposal issues, the hoist is easily movable, with a splashresistant handset and an emergency shut-down switch. Its safety clip system prevents hoist loop slippage, enhancing safety. A three-year warranty on the battery and parts ensures long-term reliability. Ideal for both healthcare facilities and home care settings, this hoist prioritises performance, durability, and safety.
silvalea.com
Glove Convenience Max from Care & Independence
Shortlisted for BHTA 'Product of the Year 2024', the Glove Convenience Max from GBUK company Care & Independence is an advanced toileting sling.
Achieved through a self-adjusting corset body with secure triple clunk-click chest band, this sling can be safely used by those with limited upper body tone. Users also benefit from extra deep padding across key pressure areas whilst a one-way-slide velvet covering prevents slippage.
To aid those prone to extensor spasm it features adjustable extensor shoulder straps as standard. The leg sections feature double-sided high-grade slidesheet fabric with patented binding-free construction, helping prevent tissue viability risks. It is available in six sizes with a 230kg user weight limit and lifetime guarantee.
Product Assessor
Staines | Full-Time
EPC Wheelchairs has been providing high-performance mobility solutions for over 30 years. We’re seeking a Product Assessor to join our friendly team in Staines. This is a full-time, showroom-based role (Monday–Friday, 9am–5pm) with no travel required.
You’ll assess clients for manual, powered, and sports wheelchairs, tailoring solutions to meet individual needs. You’ll also support customer relationships, manage enquiries, and contribute to marketing e orts.
What we o er
• £30K salary + commission (OTE £45K)
• 28 days holiday incl. bank holidays
• Pension, sta discount, bonus days, social events
• Full training and development
What we’re looking for
• Experience in mobility or assessments
• Strong communication and problem-solving skills
• A client-focused, proactive approach
• Clean DBS check Interested?
Email your CV to hr@epc-wheelchairs.co.uk
Technical Support Supervisor/Trainer
Quantum Rehab, a global leader in powered wheelchair design and manufacture, is seeking a passionate, driven individual to support our UK technical operations. Based in Bicester, this role involves working closely with the Senior Quantum Sales Manager and Build Manager to handle technical queries, deliver training to customers and sta , and support events and tenders.
You’ll provide support for Quantum and Stealth products, troubleshoot faults, source parts, and help deliver technical training to customers and internal teams. The role includes occasional travel within the UK.
Good communication, strong IT skills, and a full driving licence are essential. Experience delivering training or working with powered mobility products is desirable, but full training will be provided.
For the full job description or to apply, email mikeh@pride-mobility.co.uk
quantumrehab.co.uk
WHILL R
Modern Mobility
The new WHILL R, bringing unseen fresh thinking and looks to the scooter market.
Easily navigate tight indoor and outdoor spaces with class leading turning circle. With capable suspension, WHILL R has the ability to tackle kerbs, grass and gravel in comfort and control, up to 12 miles at a time.
High ground clearance makes it easy to navigate uneven terrain. The lightweight lithium LG battery allows for easy removal so you can charge separately. Portable, modern design allows for quick disassembly for simple transportation.
Available in a 3 and 4 wheel version with a choice of 5 different colour options.