Harnessing our superpowers

Meet Tom Doherty, The Heritage Group’s Senior Vice President of Business Transformation, who recently moved from Portland, Oregon, to Indianapolis to help our organization — and all of us — keep growing. Here, Tom shares some insight on his new role.

What does business excellence mean to you?

Business excellence is a mindset to create a culture of continuous improvement, to help people solve problems and do things better than before. I love to get everyone involved, not just the people at the top of the org chart. With business excellence, we can do that. Each of us has the opportunity to make an impact and add value.

How do you describe the work you do?

I take on the largest issues companies face in order to make things better. Things are complex: How do we make them simple? Things are difficult: How do we break it down? I help make order out of chaos.

What’s your superpower?

Most people work well up and down a business vertical or market. I work best across an organization. I like to help people in different departments come together to solve problems and work toward a common goal.

How does Lean fit into the picture?

Lean helps develop the people as well as the organization. Lean is the “how,” and there are different tools you can use to add value by improving processes or adding capabilities. For example, a self-service portal for customers could be a new capability.

What are you most excited about?

The people! I’m looking forward to meeting new people, learning about their superpowers and collaborating with them to help The Heritage Group grow.

People at companies across The Heritage Group have been embracing new opportunities to build their Lean Six Sigma skills. Meet two people whose projects have taken problem solving to a whole new level.