Adventures in excellence

Transformation. Business excellence. Continuous improvement. Don’t let these words intimidate you. Getting better is simply part of our jobs. That’s why we’re embracing new ways of thinking that continuously help us improve both the way we work and the bottom line.

“The Heritage Group has been transforming since 1930,” said Tom Doherty, The Heritage Group’s new Senior Vice President of Business Transformation. “But what got us here today won’t get us where we want to go in the future. That’s why we always need to look at ways to do things better.”

“Methodologies like Lean and Six Sigma can help us get better in both small, incremental ways and in bigger, more ‘transformational’ ways,” said Jeannie Phillips, THG’s Director of Business Excellence. “They help us turn challenges into opportunities by giving employees at all levels the tools and skills they need to make an impact.”

Over the next few pages, get acquainted with some of the people — and their projects — leveraging a continuous improvement mindset and Lean Six Sigma tools to pave the path to excellence.

Lean and Six Sigma are connected to the company’s strategic goals and values. THG is betting on people with this investment, empowering them with the skills, tools and perspective to make a difference and create enduring value. Results are measured across many dimensions: people development, improved employee and customer experience, and bottom-line figures.