C LU B N EW S
The Future Looks Bright for Mporium 2021 Member Survey
With all the data and feedback received, I cannot help but be excited for the future. Even in the face of aggressive supply chain slowdowns and frustrating merchandise stock-outs there is strong momentum for retail operations. The retail staff hiring process is underway to find individuals who meet the premier customer service experience expected by MAC members. I am pleased to announce that the first employee hired is a familiar face to many — the ever-personable Cookie Tohl is returning to Mporium! Look for pop-up shops within the Mporium space in November and December, featuring local artisans and seasonally festive vendors. Between these events, work is happening behind to scenes to complete a new inventory system, add an online Mporium experience, and receive the newest products to fully stock the space for a new year store unveiling. My team is excited to serve you all. I invite you to come in and say hello!
CLOTHING
MAC ATHLETICS
EASY
What is an item you would like to purchase at Mporium in the future?
CLOTHING
APPAREL
MAC BRAND/ LOGO
ATHLETICS/SPORTS ACCESSORIES
GEAR
To know the best way forward, membership guidance was needed. What does Mporium mean to you? We heard unequivocally how the Mporium space is a MAC community gathering place. It’s the place to find items that may have been forgotten at home; the place to get a greeting card or small gift before a celebratory event; and the place to get exclusive, MAC-branded items that can be found nowhere else.
GIFTS SEASONALS CONVENIENCE/
SWIM GEAR/ APPAREL
RETAIL MANAGER
During my previous dozen years around the University of Oregon and Duck Store retail operations, I never experienced such a high level of thoughtful input nor a similar degree of dynamic discussions. It is a privilege to work at MAC, and I feel fortunate to take the helm of retail operations moving forward.
SELECTION/ VARIETY
MERCHANDISE
MAC BRAND
Conrad Hulen
CARDS
What did you like best about Mporium in the past?
HATS
First off, I’d like to extend a tremendous amount of appreciation to all MAC members who have actively given feedback over the past few months through the Mporium survey and focus groups.
SEASONAL/ HOLIDAY
GIFTS/ CARDS
Member Focus Group Responses “Mporium would brighten my day.” “We always look forward to Mporium displays.” “Mporium is a cornerstone at MAC.” “I always walked through. Just in case.” “Mporium is more than just a gift shop.” “I went to Mporium every time I was at MAC.”
NOVEMBER 2021
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