OPHDFW Feb2018 Associates Newsletter

OPH-DFW Out & About in the Community Page 6

OPH-DFW Took Home the Bacon Page 7

Showing Some Love to Our Outstanding Associates Page 8

ophdfw.com A PUBLICATION OF OPH-DFW AND THE TIME GROUP

You’ll Love Our Story

Once upon a time, two men had a dream. They believed that if you offered made from scratch meals with fresh ingredients, served in a warm friendly environment, provided by a team of individuals who felt valued and took pride in their work, that you could have the beginning of a success story.

That was 30 years ago when Mark Davis Bailey and Jonathan Seyoum set out to make that dream a reality. In that time, they have assembled a team that spans eight locations in the DFW Metroplex.

The story continues as we celebrate the success of our Associates and look forward to what the future holds.

Your Guests Will

LOVE the VIP Pancake Club Be sure and tell your Guests about our VIP Pancake Club.

Ask them to sign up on our website. When they sign up, they’ll earn a coupon for $10 off their next visit. VIP members will then receive exclusive gifts on birthdays and anniversaries. Throughout the year, exclusive VIP offers will also be sent to members.

ophdfw.com

Do your Guests LOVE contests?

We love engaging our Guests on social media Did you know OPH-DFW is on Facebook, Twitter and Instagram? Be sure and ask your Guests if they are following us on social media for fun contests, exciting offers and updates on what is happening at OPH-DFW.

A winning combination on VALENTINE’S day

The Original Pancake House DFW (OPH-DFW) has found a winning combination in teaming up with local Mary Kay Representatives to make Valentine’s Day extra special for OPH-DFW Guests. In addition to promoting our decadent Chocolate Cherry Crepes, Guests who visited OPH-DFW’s eight locations were greeted by Mary Kay Representatives, given a flower and the opportunity to enter to win giveaways.

Click to see photos

OPH-DFW Out & About in the CommunitY

OPH-DFW once again participated in the Greater Dallas Restaurant Association Food in Fashion 2018.

OPH-DFW was paired with seasoned fashion designer and stylist, Jean Estella, who designed a look that creatively and uniquely represented OPH-DFW. The fundraising event was held February 7, 2018, at 3015 at Trinity Groves and benefited the Texas Restaurant Association Education Foundation and Texas ProStart, a restaurant career program within Dallas ISD high schools.

It was a great great opportunity for OPH-DFW to invest in the next generation of culinary students.

OPH-DFW took home the bacon OPH-DFW took 1st place during the Food in Fashion fundraising event. Our bacon dress with wafe accessories was a crowd favorite.

Thanks to the Uptown Associates for their help and creativity.

Showing Some Love to Our Outstanding Associates At OPH-DFW, your hard work does not go unnoticed.

Congratulations Aaron on your $50 Visa gift card for going above and beyond.

At OPH-DFW, we love our Guests and appreciate their generosity. Briana was thanked for her outstanding service with a $100 tip.

Our Guests love Brandy, a server at our Hulen location.

Listen to what they are saying about her: “Her service was perfect and her personality was a joy. We will be back with friends and family and always ask for Brandy.”

OPH-DFW recognized Associates who have been at our Irving location since we opened in 2015. Cristina Escalante, Ilda Morales, Robin Elliot-Johnson, Robert Pool, and Elvira Bonilla were recipients of “Since the Beginning” awards for their patience, dedication and quality work in making OPH-Irving successful.

“Please” and “Thank you” goes a long way with your co-workers. Associates - Marneshia Prince, Briana Tippens and Brandy Ross - were voted “Most Polite” by our cooking staff. Well done!

Showing Some Love to Our Outstanding Associates Hard work pays off. Just ask Berenice from our Addison location. She recently redeemed her Pancake Bucks for a $300 Lowe’s gift card. She is planning to buy a new kitchen range. Good job Berenice!

Our executives keep a pulse on what’s going on where it matters. Martin is teaching Elio Alfonso, CFO, the specific procedure it takes to lay perfect pancakes on the grill.

Congratulations Norma Alvarado!

Norma was rewarded with a TV for being a team player who continues to raise the bar with our Granite Park team.

OPH-DFW Associates have a fun time interacting with their Guests. OPH-DFW regular Guest, Victor Hasenauer, is a loyal Patriots fan and loves to share his passion for football and pancakes with OPH-DFW Irving Associate, Robert Pool, who is a long time Eagles fan.

The OPH-DFW family is expanding. Congratulations to Dave and Brandee Ball on the birth of their daughter, Harper Ball, born December 15, 2017. The OPH-DFW family welcomed Harper with a quilt.

5 Best Server Tips & Tricks

1.

Make valuable recommendations.

2.

Remember customers’ faces and names.

Being recognized makes them feel comfortable.

Eating out is an experience so help make it a memorable one. Guide them in making menu selections and answer questions politely and patiently.

3.

Maximize your steps while minimizing your trips.

Minimize trips by reďŹ lling all the glasses in a section at once. Try and settle up more than once check at a time.

4.

Serve at the customer’s pace.

Remember that for some customers, they came to get a break and relax.

Let the customer set the pace and enjoy their meal.

5.

Share insight on regulars.

Regulars enjoy the routine they have at your restaurant. Working together as a team and sharing what you know about regulars keeps customers coming back.

U & Supportr tLocal h e f u T Charities

In an effort to provide future generations a better, cleaner environment, OPH-DFW has launched a program, Recycling for the Future, to collect old cell phones. In addition to working to decrease the environmental impact, OPH-DFW will use the proceeds from the recycling to help support local homeless shelters.

Participants will receive up to three $10 gift certiďŹ cates when they donate a phone.

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Donate Your Old Cell Phones recycling

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recycling

global best practices conference

Our very own - Mark Davis Bailey - was a guest speaker on “Changers of Commerce” at the Global Best Practices Conference. The event was held in Plano January 28th-30th and brought together leaders in the restaurant industry to focus on conscious servant leadership that connects people, profits and our planet.

OPH-DFW

Celebrates Celebrates  ANOTHER SUCCESsFUL YEAR

Thank you to all the Associates that came out and enjoyed an evening of food and fellowship.

OPH-DFW was able to award the following: 33 walnut engraved plaques 83 award certificates Approximately $3k in gifts (including 2 TV’s, a smart watch, gift cards, etc.) $13k in Target gift card Christmas bonuses