State of The Storehouse 2022

Page 1

State of The



One House, One Direction Welcome to our first annual State of

demonstrate our focus for 2022 and the

The Storehouse digital magazine! We

plans we have for the coming year.

have produced this magazine to give a retrospective look at our impact in 2021 while sharing the great plans we have in store for 2022.

Candace Winslow Executive Director

At your convenience, please take a few minutes and peruse the pages ahead. I think you will be pleasantly surprised by all that has been accomplished and what we

Clearly, the last year presented new

have planned for our future. And may I ask

opportunities for us to feed, clothe and

you to share this magazine with someone

care as neighbors in one community that

whom you think might like to be a part of

we could not have anticipated at the

our mission? We could not do our work

beginning of 2021. Yet despite a pandemic

without you and those whom you invite to

that kept things “interesting,” to say the

be a part of our service.

least, we were able to fulfill our mission thanks to the hundreds of volunteers

I continue to be inspired by the volunteers, donors and Storehouse team members

and donors who are dedicated to The

who see that their gifts of time, talent and

Storehouse in extraordinary ways.

resources can translate to love and grace

Starting with page 5, you will see a

for another. I remain grateful for all who

reflection of what we said we were going

stand behind our mission, week-in and

to do back in January 2021 and what we

week-out, to strengthen our community.

actually accomplished in the areas of

We are, indeed, one house following the

Assessment, Integration and Stewardship.

direction of One who has called each of us

When I review pages 15-16, I can’t help

to serve!

but smile while looking at some of the wonderful highlights of the past year. And

With my thanks for you!

perhaps most exciting are pages 17-18 that

The mission of The Storehouse of Collin County is to feed, clothe, and care as neighbors in one community.

Board of Directors Charlotte Admire

Beth Jarvie

Paul Myers

Michele Thatcher, Chair

Vicky Dearing

Sharon Hasley, Emeritus

Forrest Pool

Ligia Urrego

Bud Farnham

Adrienne Mosley

Heather Rapkoch

Kisha Voss

Carolyn Getridge

Dave Murashige

Berk Smith

Mike Walker


Contents 03

Our 2021 Impact


Our 2021 Strategy





A quick glance at our 2021 impact

A recap of our 2021 strategic focus

What we have learned by asking




Our 2021 Highlights


Our 2022 Vision

Maximing our most valuable resource

Memorable moments that made us smile

Our blueprint for the year ahead

Ensuring our programs work together













Our Team 1 Year

3 Years

6 Years

Nancy Mendez

Jackie Welchman Director of Project Hope

Ruby Gibke

Project Hope Coordinator

Alison Jacob

4 Years

Operations Coordinator

John Horan Director of Seven Loaves

2 Years Christi Ferrell Director of Joseph’s Coat

Jeff Morton Director of Operations

Candace Winslow Executive Director

5 Years Ben Skye Director of Communications & Culture

Margarita Garcia Joseph’s Coat Coordinator

Seven Loaves Coordinator

8 Years Jacque Devonport Director of Volunteer Services

11 Years Shirley Larson Bookkeeper



Our 2021 Impact: At a Glance

1,988,549 Meals Provided


Hours of Care

Seven Loaves provided 2,386,259 pounds of food to

Our Project Hope team spent 857

26,632 households. Of the individuals served, 12,476 were

hours providing direct care to 598

senior adults, and 34,348 were children.

women and their families.

43,804 Articles of Clothing Joseph’s Coat distributed 43,804 articles of clothing at no cost to 1,322 households. We also provided 976 winter coats to adults and children.

1,207 Requests We received and responded to 1,207 online request forms from neighbors seeking resources beyond food and clothing.




Unique individual volunteers


Hours of volunteer service across programs

+ 44%






Increase in Individuals Fed The effects of COVID-19 continue to be felt in our communities. Many of our neighbors continue to report struggles with meeting basic needs such as food, clothing, housing, and access to affordable medical care. Together, generous individuals like you who contribute time, energy, and finances to support The Storehouse mission enabled us to meet the growing needs of our neighbors in 2021. Over the next few pages, we share some of the things we learned as we fed, clothed, and cared as one community this year.

1. Volunteers LeAnn Priebe, Noah Ziegelbein, Susan Gradick, and Blanton Priebe getting ready to run food carts at our pantry distribution. 2. Kathy Jascott is a founding volunteer of Joseph’s Coat and continues to serve faithfully every week. 3. Janie Ellis (left) showing our corporate guests how to prepare bags with dry food items. 4. Board Member Dave Murashige serving as a food loader at our weekly food pantry distribution. 5. Jackie Welchman, Director of Project Hope, leading a monthly psychoeducational class for participants in our transformation program.


Our 2021 Strategy: Continuous Improvement At last year’s State of The Storehouse we determined three major areas of strategic focus: assessment of our neighbors, integration of our programs, and stewardship of our resources.

Assessment Our first area of strategic focus in 2021 was to “get to know” our neighbors better. We set out this past year to challenge ourselves to have more empathy for those we serve and to ask our neighbors how we can best meet their needs.

Integration While all three of our programs have historically been impactful on the neighbors we serve, we recognized that these programs needed to work more closely in tandem to meet the holistic needs of our neighbors.


Jeff Morton Director of Operations

“Implementing the vision set by Candace and our board does not happen by chance. One of the greatest joys of managing our operations is witnessing how our collective, thoughtful attention to each detail yields incredible results in the service of our neighbors. We witnessed unprecedented growth in our neighbors’ needs in 2021, yet our team of volunteers and staff consistently rose to the occasion to meet each need. As we prepare and distribute food and clothing each week, there is a sense of peace and confidence knowing we are all working

Stewardship We cannot do what we do on a daily basis without the proper stewardship of our most valuable resources: our people, our finances, and our service spaces. Careful cultivation of each resource allows us to maximize our impact on the community.

together to live into our vision and love our neighbors well.”

Ben Skye Director of Communications & Culture

“As a professional counselor, I have a deep appreciation for the immense power of the human mind. We have the incredible ability to visualize and set goals for who we want to become. The vision we put forth each year serves as a guidepost driving our organization forward to better serve our community. I am so proud to be part of a team united in our vision and values.”



Assessment: Empathy in Action “Having volunteered for three years prior to joining The Storehouse team, I recall many conversations with fellow volunteers about our neighbors and their needs. We recognized the importance of conducting assessments that will allow us to not only know our neighbors better, but to also make informed decisions about how we should

John Horan Director of Seven Loaves

plan our services. One of our core values is empathy, and asking our neighbors how we can serve them is a great first step in putting ourselves in their shoes.”

Top 5 Important Foods Our assessment in August focused on determining what food items neighbors find as most important to their families. Here’s what our neighbors told us:


monthly assessments conducted

14,284 total neighbor responses

1. Fresh Produce 2. Frozen Meats 3. Fresh Milk & Cheese 4. Rice 5. Drinking Water

We cannot build a long-term vision without knowing our neighbor. Most Needed Clothing In September, we asked what clothing items our neighbors need most for their families. Our neighbors also shared with us that the best day for clothing appointments would be on Saturday from 8 - 11 a.m.

1. Adult Clothing 2. Adult Coats 3. Adult Shoes 4. Children’s Clothing 5. Children’s Coats



Asking our neighbors what they need has informed our operations - from the items that go on our Thanksgiving food carts to the donation requests we send out to groups looking to partner with us.



34% ESL Courses

Education & Training In July, we asked: “If The Storehouse were to offer classes free of charge to you,

12% College Application Process for My Children

which of the following skills would you be


interested in learning?”

Professional Trade Skills

1. “At Joseph’s Coat, we strive to provide a safe and welcoming environment for all neighbors to select clothing items for their family. This assessment information is crucial for us as we continue to improve our operations

75% Word of Mouth

to meet the ever-growing needs for

Three out of four neighbors learn

clothing in our community.

about us by word of mouth. Read

Knowing our neighbors’ needs also

more about how this data point

helps us better inform donors on how to best support our clothing program.”

informed our integration strategy in the next section.

1. Noah Ziegelbein answering a neighbor’s question about our assessment at food distribution.

Christi Ferrell Director of Joseph’s Coat

2. Dani Price with the Relief Society learned about our most needed clothing items. She and her group donated 50 winter coats to Joseph’s Coat. 3. Volunteer Mark Daniel loading food boxes at our Annual Thanksgiving Distribution. Each box contained food items based on neighbor responses from our June neighbor assessment. 4. Jason McWilliams, with CSC Security, hands out intake and assessment forms to neighbors when they first arrive at distribution.



Integration: Holistic Care “One of my first assignments when I

In 2021, I have worked closely with John

started as a graduate intern in Project

Horan and Christi Ferrell internally to

Hope in 2019 was to be present at our food

ensure our neighbors have a clear idea of

pantry distributions to provide a listening

all the resources they can access at The

ear for neighbors and to answer questions

Storehouse and beyond.

about resources in our community.

Jackie Welchman Director of Project Hope

We have also established partnerships with

These early experiences at The Storehouse

other organizations in Collin and Dallas

further reinforced my perspective that we

County that can help meet the wide variety

must view each neighbor holistically and

of needs of our neighbors. Truly, it is a

that encouraging and trusting relationships

privilege for us to be part of a community

can lead to transformation.

of helpers.”

Community Resource Guides (CRGs) Three out of four neighbors rely on word of mouth from friends and family to learn about our services. The CRGs provide neighbors with a tool to find and share accurate, up-to-date information about us.




1. John Horan, our Director of Seven Loaves, explains how our programs work together before each distribution. 2. Our Community Resource Guides provide information on how our neighbors can access all three of our programs. 3. In May, our hospitality team showed neighbors how to book an appointment to visit Joseph’s Coat.



Neighbor Pathway Here’s how our programs work together to help meet our neighbors’ needs beyond food and clothing:

Neighbor arrives at our

Neighbor is greeted by

weekly Seven Loaves food

bilingual hospitality volunteers

pantry distribution.

before receiving food.

First time neighbors receive CRGs which explain how to access Joseph’s Coat and other Storehouse programs.

Neighbors with needs

Neighbor is contacted by

When appropriate, neighbors

beyond food provide contact

Project Hope team with more

receive referrals to other

information for follow-up.

information on resources.

agencies who can meet needs.

Average Number of Requests:

Jan - May:


Jun - Dec:


The addition of Nancy Mendez, our bilingual Project Hope Coordinator, further enhanced the rapport we have with our neighbors by bridging the language and cultural gap. Nancy serves as our first point of contact for neighbors and works closely with Jackie to determine the neighbor’s next steps. Since Nancy joined our team in May, we have seen our online requests for additional resources increase significantly from an average of 27 requests per month from January through May to 153 per month from June through December.

We are not only in the food pantry or clothing closet business, we are in the transformation business. Neighbor Success Story: Maria Seeking asylum, Maria left her

resources through Project Hope for

country in February 2019 in search

her and her family. She also

of a better life for herself and her

received mental health care for her

two daughters. Maria left behind a

trauma from a past relationship

successful career as a journalist and

marked by domestic violence.

had to start over in her new country. She first came to The Storehouse during our 2020 Thanksgiving Distribution. In addition to food, Maria received clothing through Joseph’s Coat and life-changing

Today, Maria has a full-time job supporting herself and her two daughters. She has also discovered a renewed confidence and courage to face the challenges ahead.


Stewardship: Maximizing Resources People | Partnerships | Giving | Space Before COVID-19 turned the world upside down, it was rare for us to serve over 150 households at any given two-hour food distribution. This year, we have regularly served upward of 500 neighbors at our food distributions as we continue connecting neighbors with our clothing and support programs. Our generous community continues to give time, energy, and finances to support our mission. The gifts we receive will help meet needs today while also allowing us to invest in future leaders, connect with new volunteers, and strengthen partnerships.


We are committed to stewarding our most precious commodities: people and financial gifts. Volunteers One of the best parts of 2021 was welcoming back all of our volunteers across all three of our programs. With our volunteers’ help, we were able to meet the growing needs in our community while maintaining a safe and meaningful volunteer experience. We also welcomed Alison Jacob to our team as our Operations Coordinator. Thanks to Alison, we have been able to optimize our online volunteer portal by establishing a consistent bi-monthly volunteer sign-up rhythm. Our volunteers continue to serve with excellence, exhibiting our values of engagement, empathy, and encouragement. Thank you, volunteers!



“ My time at The Storehouse taught me that you can do incredible things with a small team... and that Seven Loaves really can feed



- Alizah Wilson

Jacque Devonport Director of Volunteer Services

“The Storehouse is incredibly blessed to have the most dedicated volunteers who give their best to serve our neighbors. I am grateful beyond measure for the opportunity to create a volunteer

2021 Summer Fellowship: Alizah Wilson From June through September,

We are so thankful for Alizah, and

Alizah served as our summer

we wish her the best in her new

fellow serving alongside us while

role as Volunteer & Development

learning about a career in nonprofit

Coordinator with Little Lights Urban

leadership and management.

Ministries in Washington D.C.

experience that is safe, meaningful and interactive - whether it’s for our core group of recurring volunteers, visiting corporate and social volunteer groups, or students who are cultivating a life of serving others. The addition of Alison Jacob to our team has been an immense help. Alison’s technological expertise managing the


online volunteer portal has allowed me to further focus on continuously improving our experience for volunteers.”

Student leaders, 9th - 12th Grade


Ruby Gibke Seven Loaves Coordinator

High schools in North Texas represented

“My journey at The Storehouse

Youth Leadership Council: Class of ‘22

started like many of our long-time volunteers - as a parent of students

Youth Leadership Council (YLC)

The purpose of The Storehouse YLC

completing volunteer hours for a service

Executive Committee:

is to provide high school students


President: Luke Stanton

with leadership experience through

Vice-President: Anjali Raghavan


I am so thankful for all our amazing

Applications for our Class of ‘23 will

have built over the years. Our volunteers

open in April 2022.

are our greatest treasure!”

Secretary: Natalie Weissinger Treasurer: Rishika Chimanji Adult Advisor: Sandy Weissinger

volunteers and the many friendships we


Food We continue to strengthen our thriving partnership with North Texas Food Bank which supplies the bulk of our food items. Our collaboration has shifted beyond solely addressing food insecurity to include innovation on how to provide other lifechanging resources for our community. We also resumed food donation pickups this year, which we suspended in 2020, with retail partners Trader Joes, Costco, and Kroger.

Resources Living up to the concept of “one community”



Our partnership


with North Texas

providing food

Food Bank





in our mission statement, our Project Hope team continues to work with many local organizations such as Catholic Charities Dallas for immigration support and Dallas Furniture Bank for home goods.

$415,205 434

total raised from


individual gifts

For North Texas Giving Day in 2021, we shared stories of how friendships are formed across The Storehouse between staff, neighbors, and volunteers. We were blown away by another incredible year of North Texas Giving Day where we raised 197% of our $210,000 goal.

2. 1.

Neighbors Patricia Segura, Maria Pineda and volunteer Kathy Jascott joined our team on set to film our North Texas Giving Day story series, “Set Our Table.”

2. Director of Communications & Culture Ben Skye posing for a social media photo for North Texas Giving Day 2021.

Mark your calendars: North Texas Giving Day will be on 9.22.22 this year!


Thank You! Special thanks to these corporate and social organizations for volunteering with us in 2021! Infinitude



Zeta Tau Alpha

Northwest Hardwoods



esrp bubo Collin County Zeta Tau Alpha Alumnae Northwest Hardwoods Lennox The North Texas Conference of the United Methodist Church (NTCUMC) Citrix Systems National Charity League Young Men’s Service League

“During my time here, The

4,582 SPACE

Sq. Ft.

total space


~125K pounds

of food stored at capacity

Storehouse has grown tremendously, both in size of operations and scale of impact on our community. As bookkeeper, I get to witness daily the incredible generosity of our wonderful donors who help make this all possible. Thank you for supporting our mission!”

~5,000 articles

of clothing in

2. 1.


our closet

Our mission statement and core values now adorn the walls of our space.

2. Our upgraded volunteer check-in kiosk with snacks, gear, and posters. 3. Our continued thanks to St. Andrew United Methodist Church for allowing us to share Festival Hall for our weekly Joseph’s Coat clothing distributions on Fridays.

Shirley Larson Bookkeeper



2021 Highlights: Moments That Made Us Smile

APRIL Dillard Leeds completed our new Joseph’s Coat donation shed for his Eagle Scout Project.



Student volunteer Anjali

The Storehouse was one of five

Raghavan kicked off 2021 with

organizations in Plano that received a

an incredible gift: she spent

$10,000 gift from the H-E-B Foundation

her winter break handcrafting

at their groundbreaking for their new

300 cards with words of

location on Preston and Spring Creek.

encouragement in Spanish and English for our neighbors.needs.

93 Our day with H-E-B was the most liked post on Instagram in 2021 with 93 likes!



“This is a unique place that values both excellence and a caring environment. The staff is family and works with integrity and drive towards the mission of the organization.”

Five Star Reviews on Google in 2021 We received 38 fivestar reviews this year and maintain an overall

- Anonymous Staff Survey for Best Places to Work

7th Place

in Micro Category (10-24 employees)

SEPTEMBER The Storehouse was recognized as a top 100 Best Places to Work by the Dallas Business Journal.

rating of 4.9.

621 4-6 Scarves

Here’s a few of our favorites:

Hours Each


“What a lovely bunch

Elizabeth Thomas and Patti Hoff

of people. They are so

coordinated a group of 40 women

humble and make you

in a year-long effort handcrafting

feel so comfortable

621 scarves as Christmas gifts to

and at ease. When in

distribute to our neighbors.

need they are there. Super love the fact that they are all about helping our own community first...” - Kiane N.


Families Served


“What a wonderful organization and they have incredibly caring volunteers; a blessing to those in need of an

The Storehouse received a generous

extra hand.”

corporate gift of $22,500 toward

- ahsomoza

our mission. Storehouse Director of Operations Jeff Morton receiving the donation check from Elliott Zimmer, VP & COO of Lennox. We also successfully completed our annual Thanksgiving Distribution providing turkeys and Thanksgiving meals to 1,731 families - our largest distribution to date!

“Friendly and very helpful volunteers!” - Victoria Rojas

“They were awesome. Best place I ever went for help! They helped me and several other people who were in need and they are very resourceful and they made my day.” - Yancy Stewart



2022 Vision: A Year of Growth With your help, here’s what we aim to accomplish at The Storehouse in 2022:

• Maintain quality of service

• Maintain quality of service

• Grow the counseling function

considering the 44% increase

considering constraints

with bilingual licensed

of neighbors served in 2021.

of space and available days

professional counselors

to serve.

to care for the increasing

• Keep our weekly focus on meeting North Texas Food

• Leverage and improve

Bank “gold standard” of

current processes and

food pounds prepared and

procedures to scale to a

served to our neighbors

potential new space to be

within defined processess

secured for Joseph’s Coat.

number of neighbors accessing Project Hope services. • Create a case manager role within Project Hope which

and procedures that keep

will allow a resource to be

safety first.

dedicated to serving the neighbor separate from providing counseling.


Introducing: Storehouse Academy In 2022, we will launch Storehouse Academy as our fourth program, keeping with our mission to care as neighbors in one community and create long-term transformation. The purpose of the Academy will be to provide neighbors with opportunities for skill development.

Language Skills

Life Skills

Job Skills

Course offerings through Storehouse Academy and other external education providers will focus on the development of language skills, life skills, and job skills for those enrolled. Based on the results of our 2021 neighbor assessments, our immediate priorities at launch will be to provide language classes through the Academy and build relationships with local colleges and various trade schools.

HOW YOU CAN HELP: • Volunteer: Sign up today to volunteer. Invite a friend or family member to join you. • Follow: Follow us on social media or subscribe to our email newsletter • Donate: Look for opportunities to give financially or through in-kind giving. • Share: Send this digital magazine to someone who might be interested in joining our mission to transform lives.


The Storehouse of Collin County 1401 Mira Vista Blvd., Plano, Texas 75093 | | 469.385.1813 @thestorehousecc