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SUNDAY, SEPTEMBER 17, 2017
Business
Ray S. Eñano, Editor / Roderick dela Cruz, Issue Editor business@manilastandard.net
HOW APPLE DISRUPTED THE WORLD OF TELECOM
G
UY Kawasaki, a Silicon Valley marketing specialist, has challenged Asian telecommunication companies to keep innovating and follow the lead of Apple Inc., the world’s most valuable company, “so that you will not die.”
“Every company has to innovate,” says the 63-year-old former Apple Inc. ‘chief evangelist’. “Apple innovates a lot. It spends billions of dollars on innovating and they are highly successful, and customers love them.” “I can’t think of an example where customers don’t want their tech companies to innovate and they just want to get the same old thing. That is a sure way to die in tech,” says Kawasaki during ACC 2017, formerly Asian Carriers Conference dubbed as the region’s premier tech and telco event, hosted by PLDT Inc. at Shangri-La’s Mactan Resort & Spa in Lapu Lapu City, Mactan Island, Cebu province. More than 1,500 delegates from over 60 countries representing 400 companies attended this year ’s ACC which carried the theme ‘Reinventing Customer Experience in the Digital Age’. Now in its 13th year, ACC provides a venue for industry leaders to discuss and share the latest technologies and breakthroughs in telco, ICT and related industries. “What started as a group of carriers has transformed into an influential gathering of technology, software leaders and innovators. Given this emerging direction, it is fitting that we have invited a Silicon Valley icon, the former ‘chief evangelist’ of Apple, to provide insights on customer experience in this digital age,” PLDT executive vice president Eric Alberto says, referring to Kawasaki, a former chief marketing executive at Apple. Kawasaki, who is now a ‘chief evangelist’ of Australia-based online graphic design tool Canva, apart from being a brand ambassador of Mercedes-Benz, an executive fellow of the Haas School of Business at the University of California in Berkeley and a trustee of the Wikimedia Foundation, recalls the ‘art of transformation’ that has enabled Apple to become a $700-billion global company and change the way people communicate. Kawasaki, a Japanese-American, started working for Apple under Steve Jobs in 1984 where he was tasked to market Macintosh or Mac, the company’s first mass-market personal computer with a graphical user interface and mouse. Kawasaki is known for his people-centric approach to marketing, which focuses on highlighting products as experiences. He popularized the term ‘evangelist’ in the tech sphere and is heralded as one of the industry’s most passionate stalwarts. Kawasaki worked for Apple twice, first from 1983 to 1987, before he started a few companies. He came back to Apple, as Apple’s ‘chief evangelist’ from 1995 to 1997, then left again and started a venture capital firm. He also became a writer and speaker. Kawasaki says one of the most startling transformations that he has seen in his 35-year career in IT is Apple itself under Steve Jobs. “Think about the transformation that Apple went through. It was incorporated on April Fools Day, 1976. From there, it became a Macintosh company,” he says. “We went from Apple II personal computer to Macintosh personal computer. And then the mother of all transformations occurred of course when Apple became this extremely successful company. This is the kind of transformation that I was a part of, that I hope I helped cause a little bit. I learned a lot of lessons from Steve, from Apple, and I would like to pass on those lessons onto you, because you are in an industry that must transform itself, must disrupt itself. You are in a very, very competitive business,” he says in
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Together with Unicef celebrity advocate for children Anne Curtis (standing, left), Cebu Pacific cabin crew volunteers Kathleen Yu, Albert Atienza, Kokia Carpio and Tara De Los Reyes assist in the health and nutritional visit at San Isidro Day Care Center in Bobon, Northern Samar.
CEBUPAC, UNICEF TEAM UP FOR CHANGE
DISRUPTOR.
Silicon Valley marketing expert Guy Kawasaki
addressing the telcos and IT companies. “I hope that some of the lessons I learned from Apple, from Silicon Valley, I can pass on to you because you have been using your business to change the world, or as Steve Jobs said, to dent the universe,” says Kawasaki. Kawasaki shares 10 thoughts on innovation, disruption and changing the world. “If it is truly disruption that you want to do, if you truly want to change the world, you may not be able to ask your customer. Because your customer is going to define change and innovation and revolution
in terms of what they already know,” he says. Kawasaki recalls that in the mid 1980s, customers wanted a bigger, faster, cheaper Apple II. “Nobody asked for a Macintosh,” he says. “Customers wanted a better Apple II, but Apple gave its customers a completely different thing from what they would probably ask for. I learned a very valuable lesson. If you truly, truly want to disrupt the industry, you cannot necessarily ask your current customer. Because your current customers will only describe what they want in Turn to B2
THE Philippines’ leading airline, Cebu Pacific re-affirms its partnership with the United Nations Children’s Fund or Unicef, as donations collected through the Change for Good initiative were used to implement health and nutrition development projects in rural communities in Northern Samar, Zamboanga and Maguindanao. Together with Unicef celebrity advocate for children Anne Curtis and local rural health workers, volunteers from the Cebu Pacific cabin crew visited Bobon, Northern Samar—one of the beneficiaryareas of donations collected from Cebu Pacific passengers through the Change for Good initiative. During the site visit in Bobon, Curtis and the CEB cabin crew joined Unicef and local government staff in giving prenatal, immunization and nutrition services to mothers and children. Bobon is one of the areas in the Philippines with the highest rates of stunting—an irreversible condition that prevents children from growing, learning, and earning in the future “Ce b u Pa c i f i c re a f f i r m s i t s commitment to our partnership with Unicef and the Change for Good initiative. We thank our passengers for the continued generosity and to our cabin crew and personnel who ensure that this meaningful program runs smoothly on all of our flights out of our Manila, Cebu and Iloilo hubs. We hope we can continue to find ways to give back to the community, to our stakeholders and our customers,” said Atty. JR Mantaring, Cebu Pacific vice president for corporate affairs. Collections for Change for Good on all CEB flights out of Manila, Iloilo and Cebu are used for Unicef Philippines’ “First 1,000 Days” campaign, which aims to provide optimal health and nutrition in the first 1,000 days of a Filipino child, from conception to the child’s second year of life. As of July 2017, donations from CEB passengers have helped prevent micronutrient deficiencies of around 41,000 children and 46,000 pregnant women in the Philippines. “I was so happy to see how the donations given inflight actually helped children and families in Bobon, Northern Samar. The next time you see a flight attendant bring the Change for Good bag down the aisle, don’t hesitate to give your spare change. Any amount, no matter how big or small, goes a long way for children’s health and nutrition,” said Curtis. Change for Good is a partnership between Unicef and the international airline industry, designed to collect coins of various currencies from travelers and use these to pool funds for life-saving materials and programs.
VALIANT ACADEMIC CHAMPIONS RECOGNIZED IN RECOGNITION of the country ’s “fearless” academic heroes and 21st century learning innovators, Bayan Academy, in partnership with Rex Bookstore, Knowledge Channel, ABS-CBN Lingkod Kapamilya and the Department of Education, recognized this year’s recipients of the 5th Excellence in Educational Transformation Awards or EETA in a ceremony held recently at Dolphy Theater. For the fifth consecutive year, EETA recognized the innovative efforts of schools in transforming themselves into institutions that promote learning effectiveness and school efficiency while being true to their vision, mission and values. Four schools and two schools division
were awarded the highly esteemed accolades in the various categories. The EE TA recipients are: Lawit Elementar y School (Innovations in Access to Education and Learning Methodology for Learning Effectiveness), Department of Education–Schools Division of Carcar (Innovations in Quality Education: Learning Materials and Learning Methodologies for Learning Effectiveness), Department of EducationSchools Division of Camiguin (Innovations in Access to Education, and Learning Spaces and Places), Chiang Kai Shek College (Innovations in Leadership, Governance and Management), Create and Learning Paths School and Diliman Preparatory School (The Most Transformative School for Learning
Effectiveness and School Efficiency). Dominador Buhain, Rex Group of Companies chairman and current president of the Philippine Book Development Federation Inc., commended the recipients for their significant contributions in uplifting the quality of teaching and learning in the country. “We all believe in the value of promoting learning effectiveness and efficiency in schools. For us at Rex Bookstore, being an educational publisher since the 1950s, we know that our learning solutions are just one part of the equation. Equally important, if not more important are the schools, which are the hub of learning. They are our students’ second home. How these schools adapt to change greatly influence how our learners
The winners of the 5th Excellence in Educational Transformation Awards
adapt to the increasing demands of this complex modern world,” he said. Dr. Ed Morato, president of Bayan Academy, lauded the award recipients for using “weaknesses” such as their
smallness and inferior resources as a driving force to customize programs and craft superior strategies that deliver “real” and sustainable beneficial results for students.