Frontline Training: Live Class Series
MORE INFO Meet Our Trainers; Cindy Campbell Matt Penney Ana Hengist Wanda Brown Kim Jackson, CAPP Contact us to schedule an agencyspecific training.
IPMI's Frontline Live Class Series has expanded to Tuesdays and Fridays. IPMI Training Specialists will present two online, one-hour sessions on Tuesdays and Fridays. Tuesday classes begin at 2:00 and 4:00 p.m. and on Fridays at 1:00 and 3:00p.m. (EDT). Each class is limited to 25 participants. Courses are designed for all personnel within your organization. We have two available formats: 1. Sign up for a regularly scheduled Frontline Training session. Every Tuesday and Friday (beginning June 5th), IPMI will offer two one-hour training sessions. Class size will be limited, but we’ll work with you if the class you want fills up. 2. Schedule an agency-specific training. You choose the days, dates and times that work best for your team. Plan ahead and invite your team at your convenience for a minimum of 10 participants. Contact us to find out more or to schedule. Available Courses: Understanding Your Role in Effective Customer Service Effective Communication: The Importance of Active Listening Our Role in Resolving Workplace Conflict Managing Conflict: Understanding our Motivations in Communication Developing Workplace Resilience Team Dynamics and their effect on Organizational Agility Key Components to Composing Effective Emails Effective Business Communication SERIES: How to Succeed in a Changing Workplace. (This three-part series addresses concepts related to the human response to a changing workplace. Review the stages of group development, identify and examine the behaviors that contribute to poor performance, and explore ways to create positive change.) View the full schedule and reserve your classes today.