TNH Parent Handbook (2023 Edition)

Welcome to The Nurturing-Heim!

Thank you for your commitment to your child’s early childhood education at The Nurturing Heim. Our teacher and staff are equally committed in ensuring that all children will receive quality education in a safe and nurturing environment. This Parent Handbook serves as a simple guide to help you understand our school policies/procedures and how to best support your child’s learning. In this handbook we have tried to anticipate many of your questions about our centre.

Daily communications and a sense of trust between parents and teacher are vital. Our goal is to provide the highest quality care and education for children and to ensure that parents are valued and respected. To accomplish this, we depend on parents to be responsible and active childcare consumers. We expect parents to read this handbook, follow the policies and procedures outlined, provide us with all the necessary information, and be open and honest with us regarding your feedback about our centre. We welcome your comments, questions, concerns and suggestions about your child’s experience and our centre. We understand that nothing is more important than your child’s early education and care experiences.

Given the nature of an ever-changing quality early education and care program, this handbook is a “living” document. You will be notified of formal policy changes during the year via a written policy notice through email. In addition, the handbook will be updated as needed.

I look forward to working with you and your family!

Warmly, Siti Nur Hidatul

TNH Chairperson

“We understand that

your child’s early education and care experiences.”

nothing is more important than

On the first month a child attends school, parent need to submit following files :

1) A completed signed Acknowledgement Form, Social Media Form, Little Lives Form, Emergency Medical Release Form & Transport Form (if needed)

2) A copy of student birth certificate

3) A copy of student MyKid

4) Recent student photo ( 1 piece )

5) A copy of immunization record / health details

6) A copy of parents IC

PLEASE NOTE: We require each of these documents in our student files in order to maintain our License

ARRIVAL

Mornings can be busy times and they set the tone for our day. Help your child have a successful start to their day by doing the following when you and your child arrive at school:

1) Greet your child’s teacher with smile.

2) Communicate any important information they should know about your child’s morning or changes to their schedule. You may update to Little Lives to ensure all messages can be successfully conveyed.

3) Check to be sure that your child has all their required daily items (see page 7).

4) Remind your child to wash their hands before beginning work or play and to sanitize their hands after class ends.

5) Remind your child to clock in their arrival at our School Tab.

For our student to gain the most from their experience at TNH, we ask that you respect our 8 AM start time to the best of your ability. The teachers have carefully planned the flow of the day and your child will miss key learning opportunities if they are consistently late.

Separation: Separation from a parent or caregiver into the classroom is an important accomplishment for our student. Though you may wish to remain with a child who is having difficultly separating, trust that your child’s teachers are well trained to handle such occurrences, that your child is learning important skills, and that tears are often solely for the parent’s benefit. You can help your child most by conveying happiness and confidence in their well-being, stating your expected departure (sneaking out can be terrifying for the child - as it will seem you have vanished), and then leaving. Your child’s teacher will be available if you need to hand an emotional child to them for some one-on-one time before they transition to begin their day.

PARKING AND DRIVEWAY USE

To ensure the safety of our children, it is of utmost importance that we practice safety and courtesy while in the parking lot. Please watch out for others, drive slowly and send your kids to our waiting teacher at the gate. Our teacher will stand by at the gate at 7:00 am to 8:30 am to ensure smooth and quick drop off. However, should your kids arrive later than 8:30 am, please noted that our teacher will have to reject their admission.

ARRIVE FROM 7:00 TO 8:30 AM

OUR TEACHER IS WAITING AT THE GATE.

HAND OVER YOUR KIDS TO OUR TEACHER AND WAIT FOR THEM TO DO QUICK SCREENING (TAKING STUDENT TEMPERATURE & PHYSICAL CHECK)

YOUR KIDS HAS TEMPERATURE ABOVE THAN 38°C OR OTHER SYMPTOMS THAT MENTION IN PAGE 17 ?

ARRIVE 8:30 AM AND ABOVE GATE CLOSE

YES NO

ENTER CLASS SEND HOME

DAILY ITEMS PROVIDED BY PARENTS

Pillow, blanket & towel: All children need a labeled pillow together with its sheet to cover their sleepy head. If your child naps, a small pillow and blanket is encouraged as we will be providing a portable cot that will available for each of our student You may bring these items on first day of the week and you may take them home on last day of the week to wash them. The parent will be expected to wash and return their child pillow, blanket and towel weekly. Sharing is not advisable among students although from same family.

Clothing: Please send in two extra change of clothes that are appropriate for evening session. Please make sure you provide enough socks for your children to use at school. All of our student needs to wear sock at all times.

Milk: If your kids still drinks milk, we suggest that you provide milk powder with its container along with clear instruction as how to prepare the milk in one cup / per serving. Milk bottle is not recommended as we aren’t set up to sanitize those milk bottle. The parent will be expected to bring back home the milk container daily. At TNH, we encourage student to drink milk in cup.

School Bag: Please prepare school bag with a size that is suitable for your child’s size. It is most recommended for student to buy our school bag so that all student has same design, same size and to avoid quarreling over school bags among student. We also expect kids to bring their own pencil case, along with their name labeled onto it. Worry not, our student will not be issuing any homework

SCHOOL UNIFORM

We recommend student to follow schedule below :

FIRST DAY OF SCHOOL

On first day of school, if your child is struggling with the transition and wants you to stay, the best thing you can do to help your child is to leave. We have support teacher that is available to help and before long, your child will feel completely comfortable in his/her new school. If your child has had a particularly difficult time separating from you, we will call you and let you know.

ORIENTATION WEEK

During first week of school, we will be having Orientation Week where student will sit in their age group and tour the school. As they are touring the school, our teacher will explain the do’s and the don’ts. Teacher also will do various light activities to “break the ice”.

TRANSITION PERIOD

We will not force student to immediately follow our rules if they are not ready yet. We understand some student will have trouble like :

- To stop drinking milk in bottle

- To eat by themselves

- To shower by themselves

- Follow other TNH rules

Afraid not, we will give some time for student to get used to this new environment. Transition period will take about 1-3 months (depending on student). Our teacher will let student be their usual self at school. However, to the best of our ability, we will encourage our student to slowly leave their old habit and follow TNH routine.

HOME TEACHER

Every group will have one home teacher. Home teacher is the teacher that will be responsible to your children wellbeing outside of classroom For example : if the student is throwing up after having his/her breakfast, his/her home teacher will be responsible to notify his/her parents immediately.

“READING PROGRESS” BOOK

In this book, teacher will keep record of your children reading progress every day.

“I AM A LEADER” DAY

Our student will have a “I Am A Leader” day at least one day for each week. We will appoint one leader for every task at TNH. Children who get appointed will feel proud and feel their existence is important. For example :

1) Leader for reciting duaa

2) Leader for holding the door

3) Leader for going up and down on stairs.

4) Leader for calling friends to read books

5) Cup leader

DO IT YOURSELF / SELF MANAGEMENT

At TNH, all our student will learn on how to be independent by doing their routine by themselves. Children will learn responsibility and gain important life skills that will serve them well throughout their lives. We also believe that our student will feel competent when they do their routine by themselves. Our simple routine are as follows:

a) Showering by themselves

b) Diaper free

c) Self-service drinking station

d) Help with food preparation

e) Collect toys

f) Clearing the tables

g) Eating by themselves

It might be hard at first for some student to adjust themselves to this new environment. That is why we have “Transition Period” to help student adjusting themselves.

BEHAVIOUR ASSESSMENT SYSTEM

At TNH, we want our student to always feel motivated and perform well in class as every subject has their own benefits. This system is proven to increase students’ discipline and motivation while decreasing negative behavior and discipline issues by giving points when the students submit their works early, volunteer in class, speak good English, come to class early, or any good behavior that decided by TNH. With this in mind, we will prepare student lanyard with your children’s name and class. After our student perform well in class, our teacher will scan QR code on their lanyard to give points. At the end of the month, the student who collect the most points will receive a special gift from us !

Student lanyard wil be trusted to parents every day. Please make sure your child bring / wear their lanyard every school days. Losing their lanyard will result to RM 5 per lanyard for replacement new ones.

CHANGE IN PICKUP PERSON

Please notify your child’s teacher in Little Family Room apps if someone other than yourself will be picking up your child. Make sure that a list of people who can pick up your child (other than parents) are added when you register your child in our online registration form. If someone who is not on the list will be picking up your child, they will only be allowed to do so if you have notified the teacher through the Little Family Room apps. Anyone picking up students must provide their Identification Certificate (IC). TNH Management and teachers will not be responsible for the care of your child once they have signed out from school.

SIGNING IN / OUT

It is important for school to sign your child in and out each day. The presence of student in school will remains the responsibility of TNH Management as long as they are on premise. Adults present on premise should also follow an appropriate preschool classroom behavior and please be mindful of the impact that might cause on other children (behavior and emotional security). Please refer any social/emotional or behavior concerns you witness directly to the teacher present.

The school closes at 6:00 PM sharp. There is a fee of RM10 per hour (per child) charged to anyone who picks up his or her child after 12:05 AM (Knight student) or 6:00 PM (Legend student).

THE SCHOOL YEAR

2023 SCHOOL CALENDAR

All our school event can be referred at Little Family Room under “Event” or “Buletin” tab. We will be following school holiday accordance to Ministry of Education guidelines. However, school will still be open for parents upon request. We have prepared school holiday programme where kids can enjoy unlimited access to our facilities with various activities prepared. School holiday programme will include more hands-on learning, intensive reading and based on “Free & Easy” concept. Legend student can attend TNH during school holiday with no added charge. At any long school holidays should TNH conduct “Theme School Holiday Programme”, extra charge will be charge to your child’s monthly fee as followed :

Legend Knight

Charge Per Day RM 15 RM 35

However, TNH will inform parents about “Theme School Holiday Programme” at least 2 weeks before and only student that agree to join will be charge extra while the student that not joining will be doing Free & Easy activities.

TNH ANNUAL EVENTS

✓ Little Hajj

This is an opportunity for them to experience a mock up of ‘ibadah Haji‘ activities using simulation technique. Only for 6 years student

✓ Hafazan Competition

As the year draws to a close, TNH turns its focus to the our student to show their skills in hafazan (Juz Amma). This competition will take place in our hall and all student has a chance to participate and will be judged according to their class. Only for 6 years old student.

✓ Story Telling Competition

This competition will be held once in a year. We believe our student will enhance their confidence level in speaking (Malay or English) when participating in this competition.

✓ Imagine & Shine Challenge

This programme is specially designed for our student and their parents to work hand-byhand to create artwork. Together as family, kids and parents will make one artwork following the theme given.

✓ Sport’s

Day

The spirit of friendly competition comes alive on TNH’s Sports Day. The children participate in a wide range of sports events, cheer on their teammates and learn valuable lessons in sportsmanship. Everyone is a winner at TNH with children guaranteed to own at least one medal for their participation. Parents are invited to join the kids throughout the day.

✓ Teacher’s Appreciation Day

Our student will prepare a performance for the teachers and get to vote their favourite teachers too !

✓ I Am Fasting”

TNH fully supports students who want to learn to fast. TNH will provide the button badge "I'm Fasting, Alhamdullilah" at the screening counter (as attached). Parents can inform our teachers if your child is fasting on that day. Teachers will wear button badges on students' shirts to make it easier for us to isolate students who are fasting during mealtimes. There is no compulsion to fast for any student.

✓ Majlis Pra Raya TNH

Our student will sit in their group with their home teacher and learning more about Eid Fitr. This event will take place in the last week of Ramadhan, in shaa Allah.

✓

Jamuan Aidilfitri

Student will get a chance to bring food from home and share it with the rest of their group. Student also will present a performance in school with theme of Eid Fitr.

✓ Program Bulan Kemerdekaan

Student will learn and play a various activities with the theme of “Kemerdekaan”.

✓ Parent Teacher Meeting (PTM)

PTM play a crucial role in enhancing a child’s education. We believe parent teacher meeting is an effective way for parents and teachers to interact and discuss about their child’s progress. At TNH, our PTM will be held twice in a year. During this day, we would like parent and teacher to discuss and cooperate in discussing and deciding what further steps should be taken so that a child can get most out of his/her studies.

✓ Student of the Month

At TNH, there is no forcing when it comes to do anything because we want our student to feel just like when they are at “home”. However, we have a method to encourage our student to do better by consistently giving them a reward. Thus, our teacher will select student who collect the highest point at Behaviour Assessment System leaderboard and reward them each month.

✓ Field Trip

All our student is required to join field trip as this is a form of appreciation break from a structured routine and schedule. Field trip can enhance your child’s sense of adventure and allow them to be open to new ideas and places. The excitement and enthusiasm for learning during field trip is critical for childhood development. Effective learning not only occurs when the teacher is able to teach effectively but also when the child is willing to learn.

✓ School Completion Ceremony

Our student will present a performance for their gathered guests and all children are presented with a certificate of achievement. Only for 6 years old student.

VISITOR FROM THE GOVERNMENT OR PRIVATE(SWASTA) AGENCY

TNH is proud to receive visitor from the government, private agency or non-profit organizational in our center to give talk or doing activities with our student (subject to application and bound to the rules of TNH).

COMMUNICATION

PARENT/GUARDIAN RESPONSIBILITY TO RECEIVE COMMUNICATION

Parents are expected to receive, read, and respond to all communication from the school. Information and communication will be sent to both parents. Teachers cannot act as a mediator between parents.

LITTLE FAMILY ROOM

Little Lives is an integral communication tool at TNH. This mobile application is a great place to find school announcement, school calendars, school bulletin, child’s daily log, child’s progress, child’s attendance, child’s fees and child information. You can use it to view your child information only. Please make sure TNH has your latest address, phone numbers, and email addresses. Much of the communication within your classroom and from the administration will be done through Little Family Room app. Please let your child’s teacher and the office know if you need to use another form of communication.

PHONE CALLS

We do not interrupt class activities for phone calls. Messages can be left (day or night) on the Little Family Room apps. All the messages will go through our Director, our Principal and our teacher (depending on the topic). If you need to get a message to your child’s teacher during the school day, (to communicate a change in pick up, for example) please leave a message on Little Family Room. Any emergency or complain can be directed to our Director / Principal as well.

INTERVIEW DAY / EARLY ASSESSMENT

School will invite parent and student to come over for Interview Day / Early Assessment. During this day, teacher will ask various questions to determine what the student currently know and can do and to identify strengths and weaknesses so that suitable instruction can be provided based on your children needs.

BRIEFING DAY

Parents are required to attend Briefing Day with their child’s teacher before school starts. It is required that one parent from each family attend Briefing Day. During this Briefing Day, you will learn about each aspect of kindergarten and what you can expect throughout the year. Teachers will share specific information about arrival and dismissal, classroom schedules and activities. Teacher will also respond to any questions you may have. In order to fully focus on your kindergarten child, we ask that siblings not join you for this session.

SCHOOL IMMUNIZATION REQUIREMENTS

TNH Management requires all students attending TNH to be vaccinated against certain diseases unless a medical or non-medical exemption is filed. This is mandatory as we would like to keep our circle healthy.

FACILITIES

SCHOOL GATE

School gate will be opened from 7:00 – 8:30 AM with teacher waiting at downstairs to ensure smooth drop off. Parent can safely pass the student to assigned teacher. However, should your kids arrive later than 8:30 AM, please note that our teacher has right to reject their admission Kindly inform TNH Management if your children are unable to attend school through Little Family Room

RECEPTION AREA

Our reception area is only for our student to check-in / check-out, health screening and our visitor waiting area. Parents are not allowed to wait their children in this area during school days as it might scare other children. Only by approval of our Director, the visitor can enter the premise. All of our visitor is required to present their Identification Card (IC) to our Principal.

EMERGENCY STAIRS

Our emergency stairs are located at the back and can be opened from inside only.

CCTV

Our premise is equipped with 22 channels CCTV. These CCTV are for TNH Management record and view only. Parents are not allowed to ask to view CCTV without a valid reason or approval from our Director.

SICK BAY

Our sick bay is for our student who gets sick or hurt in school only. If the student arrive school and already sick, we cannot accept that student at first hand. Parents will be notified if their children get transfer to our sick bay. Parents are expected to pick up their sick children within two hours from the time the children got admitted.

OUR POLICIES

SIGN IN & SIGN OUT

Our student must be signed in and out using our school tab located on the Ground Floor or 1st Floor. There are absolutely no exceptions to this very important safety rule. This strict rule is for the safety of the children. Parent will get instant notification through their smartphone. Children are expected to be in school latest by 8:30 AM.

LATE PICK-UP POLICY

All students are to be picked up BEFORE 12:05 PM (Knight student) or 6:00 PM (Legend student). If a child remains in attendance 12:05 PM (Knight student) or 6:00 PM (Legend student), a late fee will be recorded as follows :

Details Charge

1 – 15 minutes RM 2.50 16 – 30 minutes RM 5.00 31 – 45 minutes RM 7.50 46 – 60 minutes RM 10.00

DISCIPLINE POLICY

Discipline is a process of reinforcing positive behavior while teaching children how to behave acceptably. Our policy is to provide an environment of love and encouragement which will enable children to resolve their differences and grow in maturity and self-control. Positive discipline is different from punishment. Punishment tells children what they should not do; positive discipline tells children what they should do. Punishment teaches fear; positive discipline teaches self-esteem.

✓ We use positive discipline by planning:

Anticipating and eliminating potential problems

Having a few consistent, clear rules that are developed with the children’s input

Having a well-planned daily schedule

Providing structure and support for children to resolve conflicts

Shared ownership of the classroom (our room, our toys)

✓ We use positive discipline by intervening when necessary:

Re-directing to a new activity

Providing individual attention to help child deal with a situation

Diverting child from area of conflict

Providing alternate activities

Offer a choice of two acceptable options

Provide acceptable way to release feelings

Discuss the behavior not the child

✓ We use positive discipline by showing love and encouragement:

Reinforcing positive behaviors through acknowledgement and praise for appropriate behaviors

▪ Using encouragement rather than competition, comparison or criticism

▪ Demonstrating respect and caring for each child

▪ Appreciating the child’s point of view

✓ Positive discipline is NOT:

▪ Disciplining a child for failing to eat, sleep or soiling themselves

▪ Hitting, shaking or any form of corporal punishment

▪ Using abusive language, ridicule, harsh, humiliating or frightening treatment or any other form of emotional punishment

▪ Withholding food, emotional responses or opportunities for rest, nourishment or physical activity

▪ Requiring a child to remain silent or inactive for an inappropriately long period of time.

Positive discipline takes patience, repetition and the willingness to work through problems. Generally, our environment and activities are designed in such a way as to avoid the need for disciplinary measures. Our teachers are trained to use early intervention, to help shape the classroom atmosphere toward a happy, harmonious, playful one. Teachers give the children lots of positive feedback and affection and vary the rhythm of activity during the day to provide for successful experiences. The staff offers a variety of materials to work with in order that extra energy can be vented naturally. In cases of discord, children learn to say to each other how they feel and to listen carefully to each other’s feelings. This facilitates their solving their own problems instead of a teacher solving it for them. Children are taught to consider each other’s feelings and are given lots of positive strokes for caring behavior. In a case where two-person quarrel and physical injuries happen, our management will try to solve among the student to promote positive feeling. We will not encourage any parent get involved.

AGGRESSIVE ACTS POLICY & SEXUAL EXPERIMENTATION

Whenever a child performs an aggressive act toward another, toward themselves, or toward school property, that child’s parents will be informed of the act, the conditions preceding it, and the consequences of it. This is not to suggest that the child should be in any manner punished by the parent. It is simply a way to develop a tracking procedure with the parent’s understanding and participation. If such acts persist, by tracking them we may be able to develop a care plan with the parent that successfully resolves the situation. TNH is dedicated to maintaining a safe and healthy learning environment. Our goal is to teach each child social skills that foster such an environment. If we are unable, after a period of careful intervention, to maintain this type of environment due to the behavior of a certain child, that child’s parents will be asked to school her or him elsewhere. It is natural and normal for children between the ages of 3 to 5 to be interested in sexual differences. There may be a period of ‘you show me yours and I’ll show you mine” activity. Whenever this occurs, the parent will be informed on the day it occurs. We do not feel it is appropriate for a parent to punish a child for this type of behavior. Again, we see it as natural and normal. But we do feel that it is probably the time for a parent to discuss body parts and social customs with the child. If such activity persists, the director will discuss with the parent possible care plans to help the child move on to other, more socially appropriate activities.

EXPULSION POLICY

Unfortunately, there are sometimes reasons we have to expel a child from our program either on a short term or permanent basis. We want you to know we will do everything possible to work with the family of the children in order to prevent this policy from being enforced. The following are reasons we may have to expel or suspend a child from this center:

Immediate Causes for Expulsion:

• The child is at risk of causing serious injury to other children or himself/herself.

• Parent threatens physical or intimidating actions toward staff members.

• Parent exhibits verbal abuse to staff in front of enrolled children.

Parental Actions for Child’s Expulsion:

• Failure to pay/habitual lateness in payments.

• Failure to complete required forms including the child's immunization records.

• Verbal abuse to staff.

• Other (explanation provided at the time of expulsion)

Child’s Actions for Expulsion:

• Failure of child to adjust after a reasonable amount of time.

• Uncontrollable tantrums/ angry outbursts.

• Ongoing physical or verbal abuse to staff or other children.

• Excessive biting.

• Other (explain).

NO TOY POLICY

Our educational environment is inspected and approved by our Director. Therefore, we cannot allow any items, toys, materials, supplies, or other equipment to be brought in by children or their families (such as toys or games from home) unless instructed by the Teacher for activities like “Show and Tell”.

SCHOOL CLOSINGS

In the event of emergency school closing changes (by instruction of Ministry of Education), we will announce this information as soon as it becomes available to us. In the event of an emergency school closing during the day, parents will be asked to pick up children as soon as possible. The principal and teachers will remain in the center until all children are picked up. In the event of an emergency facility evacuation, parents will be notified via email, call and/or text as soon as all children and staff are safely in an offsite location.

POLICY ON THE USE OF TECHNOLOGY AND SOCIAL MEDIA

This policy applies to the parents and staff at TNH. It includes (but is not limited to) the following technologies:

• Social networking sites (e.g. Facebook, Instagram)

• Blogs

• Discussion forums

• Collaborative online spaces

• Media sharing services (i.e. You Tube)

• Micro-blogging (i.e. Twitter)

As part of our duty to safeguard children it is essential to maintain the privacy and security of all our families. We therefore require that :

1) No photographs taken within the kindergarten setting or at preschool special events and outings with the children, are to be posted for public viewing, except those of your own child (this excludes those photographs taken by staff for use on the Little Lives, TNH website, Facebook page or in other advertising material if parental permission is given).

2) Any public discussions on social media sites that could be construed to have any impact on the TNH’s reputation or that would offend any member of staff or parent associated with the TNH are prohibited.

3) Staff are advised to manage their personal security settings to ensure that their information is only available to people they choose to share information with.

4) Staff observe confidentiality and refrain from discussing any issues relating to work.

5) Staff and parents should report any concerns or breaches to the TNH Director.

6) Any comment deemed to be inappropriate is to be reported to the Director.

General guidelines for using social media:

• Remember that no information sent over the web is totally secure and as such if you do not wish the information to be made public, please refrain from sending it through social media.

• Maintain professionalism, honesty and respect.

• Apply a “good judgement” test for every social media post you make.

Note: TNH will use social media as a means of marketing purposes throughout the year.

TELEVISION & DVD POLICY

TNH provides an activity-focused learning environment. We believe children learn best through active participation, hands-on experiences, interactive conversation, and exploration. We strive to create a learning environment that nurtures children’s social development and fosters a rich imagination. In doing so, it is important to recognize the impact that technology and media plays in children’s development. Children’s social behavior is influenced by examples viewed on television programs, movies, and video games. Children who view content containing violence and negative social behaviors are more likely to resolve conflict in a similar manner. Children who view media

content that models positive social behavior are more likely to engage in peaceful and effective conflict resolution. As educators, we recognize that media does have value and can also impact children positively when programs are chosen carefully and used with guidance and intention. We place no judgment on families who choose to expose their children to media. We also recognize that children’s experiences in the home are carried over into their school experiences. For this reason, we ask that you follow these guidelines regarding media use:

1. Select television programs and movies carefully. Do the characters actions and words reflect the positive values you wish to instill in your child?

2. Limit your child’s exposure to media in the mornings. Consider the energy your child brings to our program. Is your child arriving grounded and ready to learn or is your child revved up and inspired to reenact a program they watched in the morning?

As part of the TNH’s curriculum, “media” shall include TV, computer and video usage. Our general guidelines for using media:

• Only offer media in conjunction with learning themes and must be academically appropriate.

• Never use media as a substitute for planned activities or passive viewing

• Never use media during meal times or snack time

MEDICATION ADMINISTRATION

Whenever possible, it is best that medication be given at home. Dosing of medication can frequently be done so that the child receives medication prior to going to the center, and again when returning home and/or at bedtime. The parent/guardian is encouraged to discuss this possibility with the child’s health care provider.

Medication and health care procedures shall be administered only after parents give a clear instruction (eg: 5 ml antibiotic at 10 am and 6pm) through Little Lives app. TNH will only allow our teacher to give / apply medication for external use (cream, oil etc) or antibiotic liquid Please hand medication directly to your child’s teacher. Never leave medication in your child’s backpack or lunch box for a staff member to retrieve. If the child is taking a medication for the very first time, we ask that the first dose be given to the child while they are at home and under the direct supervision of their parent(s) in case the child has an allergic reaction or other adverse reaction to the medicine. All prescription medications for a child shall be:

• Prescribed in the name of and specifically for the child

• Stored in its original container, which has been labeled with the child’s name, the name and expiration date of the medication, the date it was prescribed or updated and directions for its administration.

ALLERGIES

Please notify TNH of any food allergies or dietary restrictions in writing / registration form.

SICKNESS POLICY

When a child becomes ill at our center, the parent will be notified and asked to pick their child up within 2 hours. In the meantime, the child will be brought to the sick bay to control the spread of

the illness to other children. If a child becomes ill or is injured and the parent cannot be reached, the appropriate medical facility will be contacted. The parent or legal guardian is responsible for any and all costs incurred for medical care and/or transportation provided during the medical emergency. Please also be sure to notify the school when your child is not attending due to illness (or any other reason) so we can remain aware of any present viruses or other seasonal sicknesses prevalent in the community or center.

POLICY ON THE MANAGEMENT OF COMMUNICABLE DISEASES

If a child exhibits any of the following symptoms, he/she should not attend the center. If such symptoms occur at the center, the child will be removed from the group, and you will be called to take him/her home. The child will remain in the sick bay if needed until he/she is picked up by the parent or guardian.

• Severe pain or discomfort

• Acute diarrhea

• Episodes of acute vomiting

• Elevated oral temperature of 37.5°C

• Sore throat or severe coughing

• Yellow eyes or jaundice skin

• Red eyes with discharge

• Infected, untreated skin patches

• Difficult or rapid breathing

• Skin rashes in conjunction with fever or behavior changes

• Skin lesions that are weeping or bleeding

• Mouth sores with drooling

• Stiff neck

• Shortness of breath or difficulty breathing

• Fatigue

• Muscle or body aches

• Headache

• Loss of taste or smell

• Sore throat

• Congestion or runny nose

Once the child is symptom-free, or has a doctor’s note stating that he/she no longer poses a serious health risk to himself/herself or others, he/she may return to the center unless contraindicated by local health department or Department of Health. The children has to present an official letter/note from Doctor if he/she wish to return to school.

EXCLUDABLE COMMUNICABLE DISEASES

A child who contracts an excludable communicable disease may not return to the center without a physician’s note stating that the child presents no risk to himself/herself or others.

Note: If your child is exposed to any excludable disease at the center, you will be notified through Little Lives immediately

COMMUNICABLE DISEASE REPORTING GUIDELINES

Some excludable communicable diseases must be reported to the health department by the Director. We ask that parents cooperate with our Principal to inform her if your children pose any spreadable diseases.

DISMISSAL AND EXCLUSION FOR ILLNESS

TNH reserves the right to dismiss any child if staff members determine the child is too ill or presents a risk to other children. At the discretion of the Director, an additional doctor’s note may be required for the child to return to the center for any instance of sickness (including the symptoms and illnesses listed in the following chart). This is to control the spread of germs and sickness throughout the facility so all children can enjoy a safe and healthy environment.

Illness

Fever of 37.5°C or more

Uncontained diarrhea – one or more instances

Vomiting – one or more instances

Pink eye, conjunctivitis, watery eyes, mucus in the eyes, itchy eyes, redness in the eyes

Symptom Exclusion Period

The remainder of the day and the following school day (fever free for 24 hours)

The remainder of the day and the following school center day

The remainder of the day and the following school center day

One full school day after treatment has begun

Child must be fever free for 24 hours, one full day of antibiotics, and pain free Ear ache or ear infection

Strep throat: sore throat, white patches on throat and tonsils

The remainder of the day, the following child school day, and treated for at least 24 hours Stomach ache/abdominal pain/severe pain that hinders the child’s ability to participate

Bronchitis

Chicken Pox

HFMD (hand, foot, and mouth disease): fever, sore throat, diarrhea, blisters

Croup: strong-cough, fever, difficulty breathing

Fifth disease: headache, body ache, fever, sore throat, red rash on body and face

Excluded until pain discontinues

Excluded until child has no trouble breathing, treated with antibiotics for at least 24 hours, and child can fully participate

6 days after onset of rash, all lesions must be crusted over and dry

The remainder of the day, the following child school day, and no new blisters appearing

The remainder of the day, the following child school day, no trouble breathing, and able to fully participate

The remainder of the day, the following child school day, and fever free for 24 hours

Impetigo: red, oozing blister-like pimples on the face

Lice, Scabies

Measles

The remainder of the day, the following child school day, and no new blisters appearing

The remainder of the day, the following child school day, 24 hours after treatment, and all nits are removed (must return with a doctor’s note for all cases)

Measles 6 days after onset of rash and fever free for 24 hours

Mumps 9 days after onset of swelling and fever free for 24 hours

Scarlett fever or other rash

The remainder of the day, the following child school day, rash is faded, condition is treated, and fever free for at least 24 hours

The remainder of the day, the following child school day, and no new patches appearing Roseola The remainder of the day and the following child school day

Ringworm: reddish, circular patches with raised edges and central scaling

Thrush: white patches in the mouth

The remainder of the day, the following child school day, and treated for at least 24 hours Tuberculosis

Treated and fever free for at least 24 hours and a note from a health official stating

If a child is dismissed because of any of the previously listed illnesses, a doctor’s note will not override the adherence to the listed exclusion periods. If a child has a reoccurring disorder, a doctor’s note must be submitted once diagnosed (the child may still be sent home). If a parent fails to comply with this policy or does not pick-up a child who is sick, enrollment will be terminated.

ACCIDENT POLICY

In case of minor injury or accident, the staff will administer basic first aid. If a child gets hurt, we will assess the injury and apply any first aid required. Most injuries will likely only require a band aid, an ice pack and some TLC. All injuries, regardless of how minor, are recorded in our Little Family Room. An accident report will be notified at Little Family Room. If the injury is something you should be made aware of before picking up your child, we will call you immediately. Otherwise, you will be notified of the injury at Little Family Room

In case of medical injury or illness requiring immediate professional care (emergency), the staff will call 911, stating our location and the nature of emergency. As appropriate, the staff will administer CPR or first aid measures. Parents will be notified immediately. If parents are unavailable, those individuals designated as emergency phone contacts will be notified. All children must have an emergency medical release form on file in case of such an emergency.

SCHOOL SAFETY

1. Parents need to personally escort their child while entering and exiting the building.

2. Children are NOT allowed to run or play in the parking lot.

3. Please ensure that entry doors are completely closed upon entering and exiting.

FIRE / DISASTER / LOCKDOWN DRILLS

During the school year, we conduct fire and disaster drills teaching students our safety procedures in a non-frightening manner. During fire drills, the children will practice evacuating to a safe location away from the building. During disaster and lockdown drills the children will practice evacuating to the inner most areas away from windows and doors. Your child's safety and well-being are our priorities.

NAPPING

The curriculum at TNH includes one nap per day for all children (with the exception of “Knight” package). Following lunch, all children will have the opportunity for a period of rest and relaxation. After a busy and exciting day of learning and fun, children can nap and relax as they like during this period. Children who do not wish to sleep may read a book or play a quiet game. For this rest period, please be sure to provide necessary items (page 6) that accompanies the child on their first day of each week and returns home at the end of their week to be cleaned. All items must be labeled.

POTTY TRAINING

Once the child had reached preschool age and shows an interest in being trained, we will make every attempt to work with parents to use the same techniques that are being used in the home. Common techniques are frequent reminders and sticker rewards. Although we respect your wishes as a parent, if a child is showing no interest or success in the training, we reserve the right to stop the training until a child is better ready. If an accident occurs at school your child will be immediately changed so, please supply plenty of extra clothes during this period. We are not allowed to wash clothes that are covered in urine or feces, but they will be given to you in a sealed bag to be laundered at home. We highly recommend children must be potty trained before the school year starts.

LOST AND FOUND

Lost and found items will be kept in our office for a limited time. Items not claimed will be donated to charity at various times throughout the year.

CELL PHONE USE

To ensure a wholesome educational environment for all TNH students and a productive work environment for all TNH staff, please follow these community guidelines for cell phone use while on premise:

• Our playground is a “cell phone free zone.” (except for our teachers and TNH Management)

• Remind your children that TNH students are not allowed to use cell phones

PAYMENT POLICIES

A non-refundable registration fee is due at the time of registration. Full registration fees must be paid in full on the first day of school. Monthly invoices are sent via Little Family Room app before or at 25th each month. We encourage parent to pay online using your bank account information. We appreciate if you can include your child’s name at “reference” when you pay online. Cash can still be made at the office. Bank account details as follows :

Please note that all payments made and issued with a payment receipt (online) will not be refunded.

LATE PAYMENT

Please remember that school fee is the sole income source to run our school and is due by the 5th of each month. Any fee that is not deposited after the 5th will be considered late and will be subject to a constant reminder/notification from us 2 consecutive failure payment : TNH Management will contact the parent of the student and receive an official letter 3 consecutive failure payment : halting of child entry to school. Any unpaid balances are turned over to an attorney for collection and any legal fees or other costs associated with collection efforts will become the responsibility of the account holder.

OTHER PAYMENT

We might inform parents on other types of payment such as additional books, field trips, other participation activities, graduation day activities, sport activities, school holiday activities, certificates, photos and etc. Details will be informed accordingly.

CHANGES IN PAYMENT

Please remember that fee is due regardless of child absence, holidays or other child care center’s closings. In the event you need to alter your child’s schedule of attendance, the Director / Principal must be notified in writing (at least) two weeks in advance. A change in the fee will only occur if the change in your child’s schedule lasts for longer than a period of four weeks. Please also familiarize yourself with the additional fees for picking him/her up late. Please adhere to the package you choose for your child to avoid additional costs.

VACATION POLICY

When the Director is informed in writing of a planned vacation four weeks prior to the anticipated absence, the parent is given a 30% discount for that month’s tuition.

MOVEMENT CONTROL ORDER (MCO) – COVID 19

We have two mode that will be activated automatically if MCO happen :

Mode Description

A

• Student not coming to school.

• Student will receive “Student Kit” that contain learning tools to help them study at home.

• Parent will get discount for their children monthly fee.

B For parent that still need to go out working and need place to send their children, they can still send to TNH second floor

• Student coming to school.

• Student will receive “Student Kit” that contain learning tools to help them study at TNH second floor.

• Full payment is expected for parents that choose this mode.

WITHDRAWALS

To end your child’s enrollment at TNH, a written notice in writing must be given to the Director / Principal. Tuition and other fees charged will remain the responsibility of the parent. If a parent does not wish to give prior notice of termination, then the rate for one month must be paid in full.

INFORMATION TO PARENTS

➢ We encourage parents to discuss with us any questions or concerns about the policies and program of the center. We will be happy to arrange a convenient opportunity for you to review and discuss these matters with us.

➢ Our center must have a policy concerning the release of children to parents or people authorized by parents to be responsible for the child. Please discuss with us your plans for your child's departure from the center.

➢ Our center must have a policy about administering medicine and health care procedures and the management of communicable diseases. Please talk to us about these policies so we can work together to keep our children healthy.

➢ Our center must have a policy concerning the expulsion of children from enrollment at the center. Please review this policy so we can work together to keep your child in our center.

➢ Our center must cooperate with all Ministry of Education inspections/investigations. MoE staff may interview both staff members and children.

➢ Parents of enrolled children may visit our center, subjected from the director or principal and without disrupting the class.

➢ Our center must inform parents in advance of every field trip, outing, or special event away from the center, and must obtain prior written consent from parents before taking a child on each such trip.

➢ All toys and materials must remain in school.

➢ Shoes must be worn at all times when doing activities outside of school premise.

➢ All gates must remain closed and latched.

➢ Weapons, imaginary or otherwise, are not allowed at school.

➢ We wish to welcome any suggestion to further improve our daily operations for the benefit of TNH students. At the same time, we are encouraging active participation from all parents and guardians to create harmonious and enjoyable learning environment to our future generations.

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By signing Acknowledgement Form, parents & guardians of TNH student are hereby undertake to be bound by the rules, regulations & policies sealed in the The Nurturing Heim “Parent Handbook : Information for Parents & Guardian (2023 Edition)”.