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THE ORIGINAL CLOUD-BASED TECHNOLOGY FOR LETTINGS | PROPERTY MANAGEMENT | LETTINGS ACCOUNTS
Expert Agent is the original online, cloud based, technology solution for estate agents and lettings agents. It replaces old-fashioned-stuck-in-the-office estate agent software, and does everything you’d expect it to, and quite a bit more – from any PC, smartphone or iPad on the internet.
But the biggest difference? The people behind it: 24 committed, caring professionals. We’ve been in the agency software business since 1988, so have a real understanding of the day-to-day challenges that our customers face, and that we and our software must solve.
5000 1500 15% 100,000
property professionals use it
branches depend on it
of all properties sold or let are processed through it
properties are marketed through it at any one time
1million+ applicants are live at any time
IT IS…
always having the
most up-to-date info at
your fingertips - on any device, anywhere
Online software is the only way to go: there’s no need to install expensive servers, or upgrade them every few years – a low monthly fee, a one-off set up charge, and you’re away you can work on any PC, Mac, smartphone or iPad on the internet Dave Kayira Partner and Microsoftqualified data specialist
work from the office, home, at a valuation (or even on holiday if you have to!) no syncing needed – everyone’s screens are updated every time you click ‘save’. Read more www.expertagent.co.uk/online
IT IS…
all the help you
need to get going... You’ll be familiar with Expert Agent in ten minutes, but to really get the most from it, we recommend a little training… Barbara Bennett Head of training
of d % oul r 4 9 w s ant it ove p i d tic par mmen thods o e rec her m ot
1. FREE unlimited training for everyone Only we offer your team as much free training as you want, with our brilliant online sessions, done by over 85% of trainees. Take part from your own desk like you were in the room with us, and even ask questions via your headset. With 17 different courses, there’s something for everyone. 2. FREE recorded video training Complements the live training, but because you can’t ask questions, it’s best as a refresher after the live training. 3. Chargeable on- site training We can organise a course at your office, customised to your needs. Very few do this these days once they’ve tried the live online training, but do call us if you’re interested. Read more www.expertagent.co.uk/training
IT IS…
Our support team: Mat
Alex
Frazer
Allan
all the help you need to keep it
working for you
Great training and support
Online training facility is brilliant as the staff don’t have to travel anywhere. Very user friendly.
James Salisbury,
Louise Burrows,
The Cloister (sales).
Charles Faye
Estate Agents
Jack
Rob
Lawrence
James
Once you’re up and running, if there’s anything you need help with, you’ll find an online manual, a series of help videos on YouTube or you can always get in touch with the guys on our help desk.
The training & Support are excellent
Garry Hone,
Advancing Property
IT IS… all the functionality you’d expect and lots more
The Development Team
IT IS…
weekly applicant
emails to keep you
As well as everything you’d expect from modern software, here are some things you wouldn’t… Save time handling applicants
When an applicant registers on your website or on Rightmove, their details automatically populate your applicant list on Expert Agent and they get your ‘welcome’ email with a list of suitable properties. With this and every email you send them, they can update their details or requirements and even request viewing appointments – and you’re alerted the moment they do so.
ahead of the pack
Brilliant information for vendors • • •
Easily see feedback from each viewing, so you’re prepared when talking to vendors Confirm viewings by email, remind by text. See at a glance which still need confirming Give vendors their own log-in so they can see the viewings they’ve had, and the feedback received.
Evaulate Team Performance
Weekly applicant email keeps you front of mind
Dashboard to help you focus on your priorities
Social media made easy
With Expert Agent you can monitor your staff and branch performance and even compare your company performance against the average of the other members.
Each user can configure their dashboard to show what’s important in their job, so they can focus their efforts on their priorities, for example: • Applicants never matched / matched in last 14 days • Vendors whose contract with other agent expires in 7 days • and much more, all visible by negotiator, office or group.
An automatic weekly reminder email to all your ‘active’ applicants, showing properties matching their criteria – keeping your clients’ properties front of mind.
Love it or hate it, social media is here to stay, and Expert Agent makes it easy to promote your properties via Facebook and Twitter.
IT IS… the software that does it all – for sales, lettings and property management If you do lettings as well as sales, you’ll find Expert Agent is all you need to improve your workflow… • With one system to learn, your team can multi-task across sales and lettings, making them more productive • One common diary system, task list, applicant list and property list – no re-entry of data or two diary mishaps. • Double-entry book-keeping system, designed by a Chartered Accountant Read more www.expertagent.co.uk/onesystem
IT IS… having a system that clients see as a benefit “Have we ever gained a vendor because of Expert Agent? Definitely. One lady, a driving instructor, was on the market with another agent, and because she was an applicant with us we sent her regular email and text updates of new properties, which impressed her so much she switched her instruction to us.” Shaun Adams, Cooper Adams, East Preston, W. Sussex Read more www.expertagent.co.uk/clients
IT IS‌
a community of
agents who refer
3000+ valuation leads a month between them
Our members send each other 3000 local valuation referrals each month.
Our unique Potential Valuation Alert (PVA) system uses the power of the 1500-member network to alert you about people in your area who are thinking of selling, so you can get in ahead of your competitors. Make sure you get your share. Read more www.expertagent.co.uk/pva
Benefit from our buying power
All the essential products and services, like EPCs, floorplans and much more, at great prices – and integrated into Expert Agent, just where you want them. Read more www.expertagent.co.uk/marketplace
Amy Walker Business relationship manager & former letting agent
IT IS… having a stunning TwoWay website
We can either empower your existing site or give you a stunning, but affordable, new one. Either way, you’ll get more from your site than you imagined… Reduces admin time Our technology makes your website the public-facing extension of your office system, so applicants who: • enquire from your website or even Rightmove are automatically entered into your applicant database, and instantly receive a welcome email of relevant properties • receive your alert weekly emails, can click straight to your website to update their own requirements Impresses vendors • Your site will look great, be easy-to-use and have everything you expect, customised the way you like • When a property goes on the market, it’s instantly available on your website • Our braver members let vendors log-in to see an update on progress and your current advice!
FOR E T SI LANunique P E LIF nt’s new
a s, ge rt A ve you o year e p Ex to gi ry tw h. ont n e v m a l e r p e e 0p bsit we just £5 for
See more www.expertagent.co.uk/websites
Delivers more visitors to your website • People can click directly from the portals to your site, letting them see your whole offering • Our search-engine-friendly websites often result in a firstpage listing for individual properties
Expert Agent is entirely online, so there’s no need to buy and maintain expensive servers, special software, leased lines or take out pricey support contracts. Instead, you’ll find Expert Agent’s costs low, and simple… CHOOSE HOW YOU WANT TO SET-UP EXPERT AGENT STANDARD IMPLEMENTATION
IT IS… a suite of technology solutions for a low monthly fee
£650 plus VAT per company, to cover: • Live Online staff training • help with setting up property particulars and letters • styling the property-search and property-display components for your website And your choice of…
• iPad 3 to access Expert Agent on valuations*, or • a mobile website and iPhone/iPad app, all branded in your colours and logo**, or
• design and build of new website from one of our stunning templates**
PREMIER IMPLEMENTATION
• Standard implementation covers a lot, but if you’d like absolutely everything taken care of, call us to discuss.
DECIDE HOW MANY CONCURRENT USERS YOU WANT (the number that will connect at any one time)
• first concurrent user: £50 per month • second concurrent user: £40 per month • each subsequent concurrent user: £35 per month * Needs a 3G sim card from your preferred network ** All subject to ongoing charges
Tom Levitt head of sales & ex-agent
Choosing the right software is a big decision, but it’s just as important making sure the right company is behind it. The last 10 years have seen a string of software companies come and go, leaving their agency clients high and dry…
IT IS… a company you can depend on
Expert Agent has been going since 2003, we’ve been through two recessions and will be here for many more years. We’re profitable, and wellfunded privately (no big corporate or media group mind-set or agenda here!). Our products are well designed and thoroughly tested, because, well, this is all we do. We’re a team of 24 people, and between us we have 65 years of experience supplying software to estate agents and 20 years of volume residential estate agency experience. Several have been estate agents or lettings agents, which makes us well equipped to understand your challenges and help you take them on. In short, it is a company you can depend on. We’ve only been able to scratch the surface of everything that Expert Agent does for agents. You’ll find more on our website, or do please call us to set up a demo.
www.expertagent.co.uk 01225 303500 sales@expertagent.co.uk Written & designed by The Marketing Business and PixeldotCreative.com, Brighton.
Mike Griffiths, MD and 23 yrs in agency software & 10 in agency