Welfare arrangements if School suspends or cancels enrolment of student The King’s School and The King’s School, Tudor House are Boarding Schools and as such international students are expected to reside in one of the School’s Boarding Houses. These Houses are staffed and maintained by the School and accommodation and welfare arrangements are made through the School and reported to the Department of Education, Skills and Employment (DESE) via PRISMS. As the School has issued a CAAW (Confirmation of Appropriate Accommodation and Welfare) for a student, welfare provisions under National Code Standard 5.3 are applicable. If The King’s School suspends or cancels the enrolment of the overseas student, the School will continue to approve the welfare arrangements for that student until any of the following applies: • the student has alternative welfare arrangements approved by another registered provider • care of the student by a parent or nominated relative is approved by Immigration • the student leaves Australia • if the School is no longer able to approve the welfare arrangements of a student • if the School is unable to contact a student and has concerns for the student’s welfare
If the School is no longer able to approve welfare arrangements it make all reasonable efforts to ensure that the student, parents or legal guardians are notified immediately by phone and in writing by the Registrar. If the School is unable to contact a student and has concerns for the student’s welfare, the School will make all reasonable efforts to locate the student, including notifying the police and any other relevant Commonwealth, state or territory agencies as soon as practically possible (see page 12 Procedures for when the School is unable to contact student and has concerns for student welfare). The Registrar will notify Immigration via PRISMS within 24 hours under National Code Standard 5.3.6, that it is no longer able to approve the student’s welfare arrangements or, under National Code Standard 5.5, that the School has taken the required action after not being able to contact the student.
Complaints and appeals Policy The King’s School is committed to providing an effective mechanism for dispute resolution for international students and families. The King’s School is committed to dealing with complaints/disputes in a fair and timely manner. If a student chooses to access The King’s School’s complaints and appeals processes The King’s School will maintain the student’s enrolment while the complaints process and appeals is ongoing. A student or a parent may request on behalf of their child, at any stage of this process an independent person be in attendance at meetings or to discuss matters on their or their child’s behalf.
21
