INCLEAN September-October 2023

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Editor’s letter

This year’s ISSA Cleaning & Hygiene Expo, which will be held on Wednesday, 1 November and Thursday, 2 November at the Melbourne Convention and Exhibition Centre (MCEC), is shaping up to be bigger and better than ever.

The two-day, free-to-attend event is the only show in the southern hemisphere that is dedicated to the cleaning and hygiene industry, and will bring together leading experts, innovators, and cleaning professionals.

Hosted by ISSA, the worldwide cleaning association, the expo will showcase the latest products, services, and innovations from more than 90 exhibitors.

The event will also feature an extensive education program with 16 free-to-attend speaker sessions plus onsite workshops and networking events.

The education program will cover a variety of topics that have been designed to provide attendees with the knowledge and tools to grow their business, develop their staff, and remain up to date with industry trends and emerging developments.

More broadly, the education program will ensure visitors from all areas of the cleaning and hygiene industry can receive practical advice from leading industry experts.

A variety of panel discussions between industry thought leaders and stakeholders will expand the number of professionals that the audience can tap into on topics such as cleaning for health, technology and innovation, environmental and sustainability needs, governance issues, future trends, and workforce development.

Winners of the highly coveted 2023 INCLEAN Excellence Awards will also be announced following the first day of the trade show.

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The entire program for the 2023 ISSA Cleaning & Hygiene Expo, including our 10-page exhibitor directory, can be found from page 51.

We wish everyone a successful tradeshow and look forward to seeing you there!

Happy reading,

Claire Hibbit Managing Editor

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As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers.

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What’s on

2023

Validation and Auditing Workshop: The Why and How

18 October 2023

ISSA Oceania Cleaning for Health workshop on how to identify threats, measure work, and validate results

www.issa.com/oceania

ISSA Cleaning & Hygiene Expo

1-2 November 2023

Australia’s premier trade event for the cleaning and hygiene industry will be held at the Melbourne Convention and Exhibition Centre (MCEC) www.issacleaninghygieneexpo.com

ISSA Show North America

13-16 November 2023

Vegas will play host to the industry’s largest event of the year www.issa.com

2024

ISSA Pavilion China Clean Expo

March 26-29, 2024

The flagship exhibition returns to Shanghai in 2024 www.chinacleanexpo.com

Interclean Amsterdam

14- 17 May 2024

Leading manufacturers and industry professionals to gather in Amsterdam

www.intercleanshow.com/amsterdam/

MOST CLICKED

www.incleanmag.com.au

Qantas loses High Court appeal over sacking of cleaners and baggage handlers

Qantas loses High Court appeal over the sacking of 1,700 workers during the pandemic.

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Brisbane Airport Corporation signs largest cleaning contract in BNE’s history.

Wage theft costing workers nearly $850 million a year, report finds

Analysis of wage theft reveals Australian workers are being underpaid nearly $850 million a year.

ServiceFM introduces cleaning robots at Adelaide Airport

ServiceFM deploys cleaning robots at Adelaide Airport.

New study reveals vast majority of global companies are increasing sustainability investment

More than 85 per cent of responding organisations plan to increase their sustainability investments.

NZ Government announces new modern slavery legislation

Proposed legislation requires organisations to be transparent about their operations and supply chains through a public register.

ON THE COVER

In the competitive commercial cleaning industry, staying ahead necessitates innovation.

Hako’s new Scrubmaster B5 ORB is a pioneering walk-behind scrubber drier meticulously engineered to elevate cleaning contactors’ operations. Read more about it in this issue’s cover story on page 16.

SPONSORED

Central Cleaning Supplies is preparing to launch its most innovative products to date as part of the company’s ongoing commitment to a more sustainable future.

Central Cleaning Supplies, the exclusive distributor of LionsBot International in Australia, will soon launch a new fleet of LionsBot cleaning robotics following the success of the machines in the local market.

Central is one of the largest distributors of cleaning materials, chemicals, and equipment. LionsBot International is an award-winning manufacturer of professional cleaning robots with more than 1000 robots across 30 countries.

Sustainability is a focus as the robots are designed to be efficient by having lower energy consumption, longer runtime, and use much less water.

LionsBot also contributes to tree planting and water donation as part of their charitable endeavours.

The latest LionsBot machines include the R12 Rex CS, R3 Vac, R3 Scrub Pro, and the MagicTag.

“The LionsBot range available exclusively at Central Cleaning Supplies has been a huge success in Australia,” says Joe Camilleri, Managing Director of Central Cleaning Supplies.

“The extensive range of LionsBot machines that we have on offer has helped cleaning teams in office buildings, shopping centres, hospitals, airport and universities across the country.”

PROFESSIONAL CLEANING MADE EASY

The R12 Rex CS, R3 Vac, R3 Scrub Pro are professional-grade vacuuming and scrubbing robots, while the MagicTag enables the R3 machines to become ‘Zero Click’.

“LionsBot makes robots that people love to use. The user experience is at the core of our product development,” said Dylan Ng Terntzer, CEO of LionsBot International.

“We are excited to introduce the MagicTag, which makes professional cleaning robots accessible to every cleaner regardless of experience or age. It is so easy to use that every cleaner can now benefit from having a cleaning robot to assist them.”

The MagicTag simplifies the traditional, multi-step setup process into just one action. The MagicTag also relieves cleaners and their management of hours of training, thereby further improving efficiency for organisations.

With the patent pending MagicTag’s ‘Zero Click’ feature, the R3 Vac and R3 Scrub Pro, are designed to be one of the easiest robots to use. Any cleaner can operate the robots with zero clicks on the touch screen and deployment can be done in minutes.

R12 REX CS: NO MORE PRE-SWEEPING

The R12 Rex CS is a cutting-edge cleaning robot designed to tackle warehouses, factories, distribution centres, and large spaces. It cleans large areas while picking up debris with twin cylindrical brushes and side brushes—no more presweeping needed.

With its advanced 3D LiDAR coverage of 200 meters and 3D SLAM navigation, the Rex CS can clean dynamic environments with intelligent path planning that adapts to obstacles on the fly, while picking up even the smallest debris, leaving floors immaculate.

The powerful design includes a brush pressure of up to 95kg, a cleaning width of 1,270mm, and twin cylindrical nyloncarbide coated brushes for a polished finish. The side brushes push debris inwards effectively, even from the edges of the walls.

R3 VAC: THE COMPLETE VACUUM SOLUTION

The R3 Vac is a professional grade vacuuming robot designed for offices, retail stores, community spaces and other indoor areas with high traffic.

Equipped with side brushes that deliver 0cm edge cleaning for a comprehensive clean at every corner, the R3 Vac combines both microfibre and brush rollers to cater to different surfaces be it hard concrete floors, vinyl, or delicate carpets.

At only 655mm tall – a compact size for a professional cleaning robot – the R3 Vac is nimble enough to clean even under tables easily. A full-battery charge that takes two hours will power the energy efficient R3 Vac for up to three hours with a cleaning coverage of up to 2,400m2 per charge.

More than just cleaning, the R3 Vac is considerate of the environment it cleans in. The R3 Vac clocks an average of 60dB. Equipped with a patent-pending

The LionsBot range available exclusively at Central Cleaning Supplies has been a huge success in Australia.

microfibre bag and medical-grade HEPA H13 air filter, the R3 Vac purifies the air around it as it cleans. It has a full suite of sensors that allows it to see the world in 3D and is intelligent enough to avoid glass surfaces and mirrors.

R3 SCRUB PRO: PROFESSIONAL CLEANING MADE EASY

The R3 Scrub Pro delivers high-quality, heavy-duty cleaning – often associated with much bigger cleaning machines – in a compact, agile size.

The R3 Scrub Pro eliminates presweeping with its cylindrical brushes and two side brushes delivering 0cm edge cleaning results. Users can choose between different brushes and pressure settings –delivering up to 8kg downward force –to ensure optimal strength is applied to effectively clean any stain or grime without harming the surface.

The R3 Scrub Pro has a 21-litre tank capacity that is twice that of other similar sized machines. It is fitted with the new patent-pending single-pass squeegee that features improved suction and airflow for maximum dryness. With just two hours for a full-battery charge, the R3 Scrub Pro can clean for up to 3.5 hours, with a cleaning coverage of up to 1,800m2/h.

its many features, is not only perfect for assisting professional cleaners, but also great for the environment. Crafted from 100 per cent recycled plastic, the janitorial cart underscores a commitment to environmental conservation.

The lightweight nature of the recycled plastic material makes the janitorial cart effortlessly manoeuvrable. Cleaning staff can easily navigate through tight spaces, hallways, and rooms, enhancing productivity while reducing strain.

The recycled plastic also retains the inherent strength and durability of its original composition, ensuring that the janitorial cart withstands the challenges of daily use in demanding cleaning environments. It remains sturdy and dependable, maintaining its performance over time.

“The use of recycled plastic showcases a resourceful approach to materials, transforming discarded plastics into a functional and essential tool for janitorial tasks. This repurposed material elevates the cart’s value as a responsible solution,” says Camilleri.

SUSTAINABLE SOLUTIONS

Sustainability remains at the forefront for Central Cleaning Supplies.

“In an era of increasing environmental consciousness, finding sustainable alternatives to traditional materials has become crucial,” says Camilleri.

As part of its commitment to sustainability, Central Cleaning Supplies offers an extensive range of environmentally friendly products.

Most recently, Central launched its first recycled plastic janitorial cart. With

LEADING THE CHANGES WITH CAMILL EVS

With great success, Central Cleaning Supplies is continuing to expand its fleet of Camill electric utility vehicles.

“We are taking effective measures to ensure environmental responsibility remains at the core of our business approach,” says Camilleri.

Camill electric utility vehicles are environmentally friendly and packed with

features to get the job done - whether it’s heavy moving, pressure cleaning, outdoor sweeping, or rubbish removal.

“Our fleet of Camill electric utility vehicles have been extremely well received by service providers and can be found at many commercial, retail, education, and public sites. They are also active at sporting venues and major events such as the Australian Grand Prix and Australian Open.”

The vehicles can be custom branded and fitted with custom configurations and add-ons such as additional carpet cleaning equipment and pressure washers.

The vehicles are available in a variety of seating capacity, as well as optional lithium battery to extend the vehicle’s run time.

“We have more innovations coming out within the Camill range of electric utility vehicles soon, so watch this space!”

BAMBOO – A SUSTAINABLE MARVEL

Central Cleaning Supplies is also preparing to release a range of bamboo-based products. Compared to materials like plastic and metal, bamboo boasts a remarkably low environmental impact.

“Bamboo’s versatility is another key advantage. It can be used in a wide range of applications, reducing reliance on materials with higher environmental footprints,” explains Camilleri.

Unlike plastic and metal, bamboo is biodegradable and can decompose naturally without causing long-lasting pollution. Its low environmental impact, versatility, strength, and biodegradability set it apart from traditional materials like plastic and metal.

“Bamboo-based products offer not only functionality but also an aesthetic appeal, thanks to its unique grain patterns and natural colours that add warmth and elegance to designs.

“Embracing more sustainable materials such as bamboo can lead us toward a more sustainable future, where responsible material choices contribute to a healthier planet.” ■

In an era of increasing environmental consciousness, finding sustainable alternatives to traditional materials has become crucial.

Pristine thinks outside the box with new sustainable packaging

In response to the global concern about the environmental impact of unrecyclable packaging, the 2025 National Packaging Targets were established in Australia to deliver a new and sustainable approach to packaging that is generally disposed of quickly and contributes to the world’s growing plastic waste crisis.

Even small changes to packaging can make a big impact. Pristine, a provider of quality washroom solutions, has

introduced tissue boxes containing no plastic collar – that little strip of plastic that lines the opening of tissue boxes.

This change will result in approximately 1200kg of plastic being eliminated from tissue boxes across Australia and New Zealand each year.

With only 18 per cent of all plastic packaging in Australia being recycled for future use and 41 per cent of recyclable plastic sent to landfill in New Zealand,

TEAM Software launches the ultimate data and reporting guide for the cleaning industry

Companies in the commercial cleaning industry are experiencing increased pressure in the form of more demand from clients, everchanging market forecasts, potentially thinning profit margins and a labour market in a state of flux.

To help solve these and other challenges, it is possible to take advantage of company data and reporting tools to improve business performance.

Creating and implementing a successful business strategy is an uphill battle that oftentimes requires a host of tasks, such as predicting market trends, understanding customer preferences, mastering employee retention, and improving services. Despite the complexity of driving business performance – that’s exactly what a data-driven approach offers.

Data can assist cleaning professionals with providing proof of service, employee monitoring, hiring, payroll efficiency, job costing, scheduling, and incident reporting.

That’s why TEAM Software by WorkWave, has released its latest eBook, Data and Reporting: Making Businesses More PerformanceDriven, a guide to help turn your big data into actionable business decisions.

this is a significant sustainable shift and a laudable example of making every possible solution count.

By making small but mighty influential changes to its packaging, Pristine is doing its part to help Australia meet its National Packaging Targets. In taking proactive steps to reduce plastic waste, Pristine continues in its drive to develop products that meet Bunzl’s quality and sustainability goals.

The report provides insights on how to establish specific data benchmarks, how to better resolve issues and report incidents, how data affects profitability, how to build customer satisfaction, how to data and reporting to win business, and provides examples of actionable reports. The report can be downloaded at www.teamsoftware.com/inclean-reporting

MotorScrubber to launch SHOCK at ISSA Cleaning & Hygiene Expo

MotorScrubber will launch its new product SHOCK to the cleaning world at the ISSA Cleaning & Hygiene Expo in Melbourne.

Boasting the lowest profile oscillating scrubbing head in the world, combined with ground-breaking cleaning performance and unbeatable usability, SHOCK is set to revolutionise the way cleaning teams tackle edges, corners, stairs, baseboards, and beneath obstacles.

Lightweight or heavyweight, SHOCK is customisable, ready to take on any cleaning challenge with the addition of a seismic weight kit. SHOCK’s patented soft glide wheels protect walls, floors, and surfaces, ensuring precision cleaning in the tightest of spaces. And with the addition of its quickchange pad system, users can transition between cleaning areas in seconds.

Lucas Paris, managing director of MotorScrubber Australia, will be joined by colleagues from the company’s UK headquarters to deliver demonstrations throughout the show.

To be the first to experience a SHOCK demonstration, visit MotorScrubber at stand 173. Pre-Orders for SHOCK will be available from 1 November 2023, with machines shipping from later the same month.

Thinkpac launches innovative approach to bin liners range

Thinkpac has launched an ambitious initiative, introducing bin liners made overseas with Australian recycled material.

This pioneering move is part of a broader push to foster a robust global circular economy for Australian soft plastics.

In July 2023, Thinkpac earned a coveted spot as an Australian Waste and Recycling Expo (AWRE) 2023 Awards Finalist for its innovative approach to the soft plastic ‘waste’ problem in Australia.

According to Thinkpac’s managing director, Calvin Ng, the company has the capacity to process more than 1000 tonnes per month of post-consumer soft plastics at their dedicated recycling facility .

“We’re not just recyclers, we go beyond recycling and provide a fully integrated circular packaging solution. This process encompasses the true essence of a circular economy.”

Australia faces a significant challenge with soft plastic waste. A whopping 95 per cent of plastic packaging on the market in 2019-20 was made from virgin materials.

Thinkpac’s innovation is a timely response to these daunting statistics, offering a win-win for the industry and the environment.

“The cleaning industry can take full advantage of Thinkpac’s new bin liners, as they are designed to replace conventional products made with overseas material,” said Ng.

“This revolutionary product range promises not just environmental benefits, but it also adheres to high quality and reliability standards that the industry requires.”

The introduction of these bin liners is a crucial milestone for Thinkpac and the Australian cleaning industry.

“It’s a beacon of change in the industry’s approach towards packaging and a step in the right direction,” said Ng.

“For businesses ready to make a significant contribution to the circular economy, Thinkpac’s bin liners provide a tangible, viable solution, enhancing brand reputation while supporting the local economy and sustainability.

Thinkpac invites all to join this transformative journey towards a cleaner, greener future together.”

New leadership and continued growth at Solaris Paper and Sorbent Paper Company

Con Gendis, with an extensive track record of success at PZ Cussons and Heritage Brands, has assumed the role of CEO for both Solaris Paper and the Sorbent Paper Company.

Gendis’ leadership is set to play a pivotal role in propelling Sorbent and Solaris Paper toward new heights, ensuring exceptional value for consumers, customers, and stakeholders.

BSCAA launches online assessment tool

BSCAA has collaborated with iPRO to create a tool called the BSCAA Prequalified Contractor Assessment, which promotes responsible industry practices and contractor compliance.

The iPRO prequalification process checks the credentials and compliance requirements of contractors, ensuring that they adhere to industry standards.

According to BSCAA, this tool offers numerous benefits, including verifying insurance licenses and safety documents, which provides clients with assurance about the contractor’s professionalism and reliability.

In addition, the tool promotes a secure and compliant working environment for clients by enforcing contractor screening and adherence to industry regulations.

iPRO conducts third-party verification, ensuring impartiality and credibility. iPRO proactively monitors compliance and provides timely alerts of expiring compliance requirements.

“The BSCAA developed the contractor prequalification platform to promote ethical practices, overall quality, and safety standards in the industry,” said Kim Puxty, CEO of BSCAA.

“Prequalification provides businesses with a unique opportunity to differentiate themselves from their competition and promote their dedication to ethical and responsible practices.

“It is a chance for companies to establish strong relationships with clients, unlock new opportunities, and invest in their growth and reputation in the contracting industry.”

The process involves submitting payment online, registering for the prequalification assessment with iPRO, and completing a short questionnaire to verify the business credentials.

Upon successful completion, the contractor will receive a valuable prequalified contractor certificate and badge that serves as compelling evidence of compliance when submitting tender documents.

“It is important to note that this process does not certify or endorse the contractor, but it provides a thorough and comprehensive system check to ensure compliance,” said Puxty.

“Compliance can have a positive impact on any industry by promoting fairness and accountability, it creates a level playing field for all players in the industry.”

Steve Nicholson, who held the interim CEO role, will continue in his role as regional director ANZ, focusing on governance, sustainability and responsible sourcing, a testament to the company’s commitment to ethical practices.

Recognising the ongoing expansion of Solaris Paper’s Away from Home (AFH) business, Rob Graham has been appointed as the general manager of AFH.

Graham joins with a distinguished history in the paper industry, having worked for industry giants such as Asaleo Care and Australia Paper, Rob brings a wealth of experience to his new role.

Solaris Paper, a leading Australian manufacturer of washroom paper products, operates in synergy with sister companies

The Sorbent Paper Company in Australia and Cottonsoft in New Zealand. Together, they are at the forefront of the washroom supply industry in the ANZ region.

They are uniquely vertically integrated with their strategic supply partner, Asia Pulp and Paper (APP), boasting substantial sustainable plantations, and converting facilities across the globe.

In Australia, Solaris Paper offers a range of brands, including the globally recognized Livi, the business brand, Sorbent Professional, and the market leading Handee Ultra, available in bulk. This portfolio underscores Solaris Paper’s commitment to delivering quality products to a diverse range of customers.

With Gendis at the helm and Graham overseeing AFH operations, Solaris Paper and the Sorbent Paper Company are poised for a future marked by innovation and continued growth in the dynamic paper product industry.

Con Gendis Rob Graham

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Research and environment organisations call for major reform at Right to Repair Summit

Griffith University, Ewaste Watch Institute, Clean Up Australia, and the Australian Repair Network are calling for essential reforms that will incentivise and support the repair of products, machines, and equipment following the 2023 Australian Repair Summit.

Boomerang Alliance and Total Environment Centre are also backing the summit’s proposals following the conference that was held in August.

The summit brought together industry experts, environmental and sustainability advocates, policymakers, and concerned citizens to address the urgent need for stronger policies around repair which will assist in the war on waste and enabling a circular economy.

Cleanstar/XPOWER, a Melbourne-based business that distributes cleaning machinery, restoration equipment, parts, and accessories, represented the cleaning and flood restoration industries at the summit.

“As an important issue in our industry, we highlighted the challenges that the industry faces regarding the lack of education and training of cleaning equipment and the importance of the accessibility of parts and the consumers right to repair equipment,” said Lisa Michalson, director of Cleanstar/XPOWER.

Cleanstar and its subsidiary XPOWER have made a point of carrying parts for lengthy periods for all the machinery they sell. They also maintain the same range of machines for as long as possible to ensure parts do not quickly become redundant as new models are introduced.

“As consumers and businesses, it is important to have the right to repair equipment rather than replacing product and disposing of the waste back into landfill.

“We always encourage repairing a machine rather than disposing of it. We also have a nationwide service network that can assist with this. Some equipment and appliance importers don’t even carry parts for their imported product. We need to change our behaviours and avoid being the throwaway society that we are,” said Michalson.

“By repairing existing equipment, it creates less waste and landfill. Implementing sustainability procedures and changing our way of thinking does take time but it is at the forefront of all our minds, business and personal.”

BioChem Solutions unveils latest Bio-RANGE products

New Zealand-based BioChem Solutions has added more products to the Bio-RANGE.

BioChem Solutions are specialists in probiotic bacteria, enzymes, and sustainable chemicals. Bio-RANGE is the largest probiotic bacteria and enzyme range in Australasia.

The full Bio-RANGE by BioChem Solutions covers all areas of cleaning. Products include BioCLEANER, Bio-FOAM+FOG, Bio-MZYME, and Bio-QSR as well as Bio-BUGS Grease Trap, Bio-FOG, and Bio-FOAM,

The Bio-RANGE contains the internationally award-winning Bio-BUGS which helps maintain healthy drain systems and reduces pest infestations such as drain and fruit flies.

“The newest product launched is our BioLogical Bug Grower where we can manufacture on site automatically millions of probiotic bacteria and enzymes to assist with drain health and hygiene plus grease trap issues,” the company stated.

“Additionally, we have launched our restaurant range where all under bench collectors, skimmers, and collectors can now be managed effectively.”

The Bio-QB (Quick Break) is ideally suited for skimmers where the oil is separated quickly and not held in solution. It also manages the fermentation issues by controlling the biofilm build up causing foul odours.

Aussie Pumps updates free safety training course Aussie Blaster Safe Operator Training

Australia’s leading designer and manufacturer of high-pressure water blaster equipment Australian Pump Industries has launched an updated version of its free safety training course, Aussie Blaster Safe Operator Training.

The course is aimed at operators of high-pressure water blasters of all types and brands.

“We listened to the market and visited sites to see some of the extraordinary risks being taken by operators,” said John Hales, Aussie Pump chief engineer.

Hales claims he saw operators on ladders with high pressure guns trying to balance themselves, sometimes up to 10-15m, to clean awnings, gutters, and similar applications.

“We saw people using our elegant 4,000 psi Scud 400, a machine

that has gained international acclaim, mounted on the roof of high-rise office buildings in the city, and abseiling down to clean windows. We know these folk know what they’re doing, but it still looks dangerous to us,” said Hales.

The training course not only explains how the product works, with particular attention being paid to the relationship between pressure and flow of the pump, the safe use and setting of the unloader, and the size of the nozzle in the lance of the operator’s gun. Understanding the components of the system and how they all work together is indispensable for safe operation of the gear.

Aussie’s “Get Home Safe” program is now available. New versions of the safety manual and the training course will be out in the coming weeks.

The Kranzle stainless steel long UFO round cleaner now stocked in Australia

The Kranzle UFO surface cleaners are designed to attach to the end of your pressure washer gun quickly and easily. Coming in Kranzle’s D12 quick release connector, making change over a breeze.

As a facility manager or contract cleaner increasing your effectiveness on-site is paramount. The Kranzle UFO quickly pressure washes large areas such as tiles, concrete, patio’s, parking lots, workshop floors and decking giving you a very high quality clean efficiently.

These UFOs are extremely well constructed from stainless steel. Made in Germany with three wheels for ease of maneuverability. The brush splash guard reduces grime from splattering the surrounding work areas.

The ergonomics of these accessories creates a safer working environment for operators. Facility maintenance can be tough physically. The right accessories combined with a powerful, highly efficient machine can help to reduce fatigue and strain on the body.

The Kranzle surface cleaner is designed to reduce hand-arm vibration and kick back from on/off triggering that would normally occur with other accessories over a large cleaning area.

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Dettol Pro Solutions returns as Gold Sponsor of ISSA Cleaning & Hygiene Expo in Melbourne

Dettol Pro Solutions, a division of Reckitt Pro Solutions, is returning as a Gold Sponsor of the 2023 ISSA Cleaning & Hygiene Expo.

The ISSA Cleaning & Hygiene Expo, which has established itself as the leading event for the cleaning and hygiene industry,

Spitwater introduces Vacstorm floor cleaners

Spitwater has introduced a range of Italian-made Vacstorm floor cleaners to provide additional cleaning solutions to its large customer base as well as customers who require high quality floor cleaners. The range of Vacstorm floor cleaners includes tried and proven wet/dry, single, twin and three-motor vacuum cleaners with waste tank capacities from as little as 10-litre, normally used by commercial cleaning contractors for small cleaning jobs, and up to 60-litre, used for removal of heavy waste from building sites and other large cleaning applications. In addition to conventional vacuum cleaners, the Vacstorm range also includes highly specialised pump-out vacuums, designed to collect wastewater and pump it out designated areas on the go, a real solution for cleaning large public areas and preventing wastewater from being sent down storm water drains – a positive environmental solution. Another part of the range, also, are extraction cleaners, mainly used in motor vehicle detailing and smaller upholstery cleaning jobs.

In addition to this, the range of Vacstorm floor cleaners also includes

will be held on 1-2 November at the Melbourne Convention and Exhibition Centre (MCEC) and Reckitt Pro Solutions is looking forward to showcasing their latest market initiatives and product innovations at Booth 107.

“We are thrilled to welcome back Dettol Pro Solutions – not only as a valued exhibitor at the ISSA Cleaning & Hygiene Expo, but also as a Gold Sponsor for our industry’s leading event,” said Lauren Micallef, ISSA Oceania manager.

Jonathan Weiss, commercial director for global business solutions EUANZ at Reckitt Pro Solutions, shared that the company is excited about once again showing its support for cleaners and facility managers alike.

“As a returning Gold Sponsor and the number one most trusted brand in Australia1, we recognise the Expo as a wonderful opportunity to connect with industry partners, distributors and potential clients while demonstrating our comprehensive hygiene and cleaning solutions,” Weiss said.

Dettol Pro Solutions products help protect workspaces, and businesses, through efficacious and efficient cleaning and hygiene protocols providing confidence when it comes to cleanliness and hygiene.

Dettol Pro Solutions is a proud sponsor of ISSA and looks forward to continuing conversations about helping to ensure businesses can help protect the public and their staff from the spread of germs.

the full spectrum of scrubber dryers. The range starts with the smallest, Rolly NRG, compact, lightweight, walk-behind scrubber dryer, available both in electric as well as Lithium battery version, and ideal for quiet cleaning of patient rooms in hospitals. There are also a number of medium to large walk-behind models, suitable for a variety of applications from small workshop to large warehouse cleaning jobs. The extensive range of Vacstorm floor cleaners also includes for

ride-on, high capacity, scrubber dryers designed and engineered for large commercial cleaning jobs, such as large warehouses, shopping centres and alike. All the scrubber dryers are high quality Italian-made, with customer focused features, which deliver real time and chemical savings benefits to users.

Selected products from the range of Vacstorm floor cleaners will be on display on Stand 125 at the ISSA Cleaning & Hygiene Expo in Melbourne.

Workforce management solution to ensure compliance.

Mobile-first solution to capture field data and streamline operations.

One central point of management for contracts, finance and payroll.

Lighthouse proves service and streamlines operations through live tracking and mobile forms to capture tasks, incidents and audits.

TemplaCMS provides financial control over your business by fully integrating contracts, accounts and payroll.

Sustainability and super concentrates for a greener future

Sustainability has been on the agenda for some years but how many businesses have truly embraced it by changing their processes to deliver the triple bottom line of people, planet, and profit?

When it comes to sustainability, some customers will be content to switch to products they consider to be more ‘environmentally friendly’.

Sustainability is such an allembracing subject that simply switching formulations can only ever deliver some of the potential benefits.

Many teams will want to go much further and embed sustainability into their business by changing the way

they work and integrating more of their processes.

Adopting super concentrated cleaning products is a good example. Water is added at the point of use rather than at the factory, which means the amount of product required for a specific number of cleaning tasks is less than corresponding bulk and ready-to-use alternatives.

More chemical and less water is carried on vehicles, which reduces the total road miles and carbon footprint of deliveries. Another benefit is that less packaging is required, which means fewer raw materials are consumed and less waste is generated. Ideally the packaging will be fully recyclable.

Super concentrates deliver the biggest sustainability benefits when used with dilution or dosing control equipment. This equipment removes the guesswork when preparing solutions to deliver consistency, eliminate waste, and reduce costs. Further gains are made because solutions prepared consistently to the manufacturer’s specification reduce the need for expensive and time-consuming rewashes.

The J-fill system is a good example of one of the Diversey platforms designed to deliver super concentrates in a safe, simple and reliable way. The J-fill platform is the most innovative and versatile chemical dispensing platform in our industry today.

Make your floors shine like a diamond and improve sustainability

Maintaining floors in high-traffic environments is essential for cleanliness, reducing wear and tear, and preventing slip-and-fall accidents.

However, some maintenance methods like stripping and refinishing can be expensive, time-consuming, and not very eco-friendly. So, what’s the solution?

Enter the innovative Twister diamond floor pads by Diversey. These pads are crafted from 100 per cent recycled PET material (equivalent to 2.5 PET water bottles) and infused with millions of microscopic diamonds.

Twister pads bring several advantages to facility floor cleaning, including sustainability, efficiency, and superior outcomes.

SUSTAINABILITY

Twister pads work effectively with just water and last up to three times longer than conventional pads! By utilising recycled materials and eliminating the need for cleaning chemicals, along with their extended lifespan, Twister pads demonstrate a strong commitment to environmental responsibility.

Compared to traditional pads, Twister pads result in a complete reduction in chemical usage (100 per cent), overall floor care program (66 per cent), and transport/storage costs (98 per cent), showcasing their potential to enhance overall sustainability.

EFFICIENCY

Facility floor maintenance plans differ based on desired appearance and

daily foot traffic. Generally, facilities incorporate daily cleaning, regular burnishing, scrubbing, and recoating, as well as stripping and refinishing. The versatility of Twister Pads for various applications highlights their adaptability and effectiveness.

Stripping and refinishing, typically done once or twice a year, involves removing old layers of finish and adding multiple new coats.

Although necessary, this process requires blocking off areas and dealing with strong odours from the chemicals, which can effect operators and customers. Twister pads provide a solution that eliminates the need for chemicals and simplifies the cleaning process, creating a healthier and odour-free environment for staff and visitors.

Ideal for daily maintenance, Twister pads can clean, polish, and rejuvenate almost any type of hard floor. A sequence of four pads (red, white, yellow, green) can transform old, worn floors into a uniform, shiny, and polished surface, all while using water alone. This micro-polished finish also resists soiling, saving costs and promoting a healthier cleaning process.

IMPROVED RESULTS

The streamlined cleaning process and reduced maintenance needs add further value to this innovation. The diamond-impregnated side of the pad is color-coded and serves as a wear indicator, enhancing user-friendliness and efficiency for facility teams.

Overall, Twister Pads leverage the power of diamonds to offer a perfect solution for maintaining and enhancing the look of most hard floors, all while prioritising sustainability. Besides introducing an eco-friendlier approach to floor care, pads like the Twister diamond pads can decrease the need for periodic floor maintenance due to regular polishing. These pads save time and money by reducing the necessity for extensive floor maintenance and restoration, with a lifespan three times longer than that of traditional floor cleaning pads. Since floors can significantly influence the perception of cleanliness and brand loyalty, maintaining a glossy appearance is crucial for leaving a positive lasting impression.

Diversey is ready to assist you in building a tailored floor care program that suits your requirements. Diversey’s facility management solutions enhance efficiency, save time, and offer cost savings. To learn more, contact your Diversey representative or our friendly customer service team on 1800 647 779 or aucustserv@diversey.com.

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Twister pads provide a solution that eliminates the need for chemicals and simplifies the cleaning process, creating a healthier and odour-free environment for staff and visitors.

Routine on-site maintenance Reducing cleaning downtime

Our experts provide routine on-site maintenance to keep your machine operating efficiently and effectively.

Take out the guess work. With Comac Fleet Care, you can remotely monitor the health of your machine and be alerted to maintenance as it’s needed.

With our expert maintenance, and CFC at your fingertips, you reduce downtime and potential repair costs. Translating into more efficient cleaning for less money.

In-person education & training Improving efficiency and safety

On-site training for you and your staff ensures your new machine is used as effectively and efficiently as possible, saving time and money.

We’ll provide training documentation and certificates, so you know which staff members can operate the machines confidently and safely.

Personal BDM available for tender walkthroughs and site assessments. Get tender right, get better financial outcomes!

restroom hygiene No time for complacency on

The latest technology and product trends have the potential to improve restroom cleaning and hygiene standards while also delivering productivity, budgetary and sustainability benefits for facility managers

Words Cameron Cooper

Polivac

Rechargeable stick vacum

The days of cleaners signing off on paper inspection charts on the back of a restroom door seem to be numbered as transformative technology shakes up the space.

With artificial intelligence and smart sensors available for use to monitor restroom activity and cleanliness, facility managers, and cleaning contractors can draw from rich data to improve hygiene outcomes.

Martin Tofts, national key account manager – facilities management at Bunzl Australia and New Zealand, expects AI and data analytics to become commonplace in restrooms in years to come, leading to superior hygiene standards and the more efficient deployment of cleaning staff.

“There’s no point having five cleaners on level five of a commercial building during lunchtime when everyone’s in the food court and restrooms need cleaning,” he says.

Tofts believes such AI and data integration will especially come to the fore in restrooms in hospitals and healthcare facilities, but other sites such as airports and retail outlets are also likely to be technology adopters. Productivity gains from data analysis have the potential to offset any associated technology costs.

“You might have a modest outlay at the start, but if you can save having cleaners going into restrooms every five minutes to make sure the dispensers are full, you’re going to save money in the long run,” Tofts says.

COST CUTS IN FAVOUR

More than three years after the start of the pandemic, some facility managers are switching their focus back to cost management, rather than hygiene practices.

Lucas Paris, managing director of cleaning machine manufacturer MotorScrubber, says price is again top of mind for facility managers as they strive to achieve good cleaning and hygiene results without blowing the budget.

“Yes, people want to be perceived as still having a high level of clean after COVID-19, but are they investing in the approved disinfectants and sanitisers?” he asks.

“Are they going through the misting cycles that they were 18 months ago? No.”

This cost reality check has convinced MotorScrubber to focus on engineering fit-for-purpose cleaning machines – those that perform well without being overly expensive.

MotorScrubber is also finalising the development of a new machine, the Dryft, which it bills as the world’s fastest floor-cleaning machine for small and medium-sized areas.

“The days of cleaners signing off on paper inspection charts on the back of a restroom door seem to be numbered as transformative technology shakes up the space.

Polivac 2nd Generation Predator MK1

Polivac Mini Terminator

Polivac Mitchell Brumby Polivac 2nd Generation SV25 Polivac MM1700E

Contact Nearest Polivac Distributor www polivac com au www.incleanmag.com.au 35

“We’re getting a lot of people who are going out to market trying to get cost reductions because they have had to endure significant cost increases during the last three years.”

In such a volatile product and pricing market, Biclar advises facility managers to conduct a robust re-evaluation of their spending and inventories in the knowledge that, in some cases, they may be “over-specing”.

“For example, when I go into public places and restrooms I sometimes think, ‘Wow, they’re providing a really high-quality paper towel – it’s probably over-speced for this environment.”

With restroom dispensers, Biclar warns that some of the major global manufacturers are rolling out proprietary dispensers that can only fit their specific product lines. This potentially locks facilities into a particular supplier, which can cause problems at a time when supply chains are still less reliable than before the pandemic.

“What we found during the pandemic is that if there is a supply issue, facilities may not be able to get their regular products,” Biclar says.

“But if you have the flexibility and option of generic products, this could help you in the long run.”

AFFORDABILITY THE KEY

Some other product manufacturers are following suit in the quest for effective, affordable machines and equipment. Lorenzo Tadeo, the marketing director in the professional division of Freudenberg – whose brands include Oates, Vileda Professional and Research Products – says in the past decade there has been stiff competition among manufacturers to launch the “most durable mop” for restroom and other high-traffic areas.

Even if mops are capable of anywhere from 500 to 700 washes, Tadeo says most of them are not effective on restroom floors as they have trouble gliding on safety surfaces and, therefore, leave behind dirt and bacteria. They typically are expensive to buy and maintain, too. “That’s quite an unprofitable investment and you also have high costs in the laundry.”

In response, the Oates brand is seeking to offer affordable products that clean well and last including its Ultimate Duo Mop.

Tadeo notes that flooring is measured according to a slip-resistance rating on a scale from R9 (low slip resistance) to R13 (high slip resistance), with restrooms typically requiring an R11 or R12 rating.

“This mop has been successful in that environment, and it balances the benefits

“

With artificial intelligence and smart sensors available for use to monitor restroom activity and cleanliness, facility managers, and cleaning contractors can draw from rich data to improve hygiene outcomes.

of performance and durability. That means customers don’t have to be concerned about investing too much money in mops that can be lost. They are easy to wash and at the same time they clean well.”

SUSTAINABILITY AND PACKAGING ON THE AGENDA

Sustainability is another key area for facility managers and suppliers as they service restrooms and other sites.

Bunzl is committed to running a sustainable operation and constantly reviews and improves its sustainability objectives. Among its latest initiatives, the company is seeking to get even smarter with its packaging.

For instance, it is eliminating the plastic collar in its Pristine line of tissue boxes, which it says has resulted in about 1200kg of plastic being eliminated from tissue boxes across Australia and New Zealand each year. With its Kwikmaster 3DHex heavy-duty wipes, it has redesigned the wrap to use less plastic.

Biclar says “everything is on the table” in Bunzl’s discussion of products with manufacturers and suppliers. “We’re not only looking at where

products are sourced, but also at different ways to optimise our efficiency with the packaging and reduce plastic in the products.”

For its part, the Freudenberg group has committed to a 2025 goal of producing half of its packaging from recycled material. By that year at the latest, all packaging should then be recyclable, reusable or compostable. “We are really looking

at sustainability every time we do something,” Tadeo says.

Since the 1990s, the group has also avoided using questionable materials such as PVC, turning to a more suitable plastic, PET, for its microfibre cloths and broom bristles.

Tadeo says the company’s wants to take the lead on sustainability and help inform customers on more sustainable practices.

WATCH THIS SPACE

As the cleaning world evolves, Paris has no doubt that there will be more room for innovation and R&D in areas such as robotics, especially in hygiene-critical environments such as healthcare restrooms.

“Once the technology becomes cheaper, the adoption rate will go up,” he says.

Crucially, though, it will have to be “tangible for an end user”.

While he may argue about the best option to get a great clean, Paris has no doubt that investing in cleaning and hygiene, especially in restrooms, is crucial for reputational management.

“It’s a cheap way to make an impact on your customer and end user. If you go into a washroom that’s clean, whether it’s a fast-food outlet or high-end hotel, a small investment for a high-level clean can be achieved.” ■

Reputations on the line

The case for better restroom cleaning is clear.

A survey commissioned by business services company Cintas Corp has found that about three-quarters of respondents (74 per cent) say that dirty restrooms give them a negative perception of a business. More than two in three of the respondents (68 per cent) add that restrooms with empty hand soap, toilet paper and paper towel dispensers have a negative impact on their opinion of a business. In short, nothing less than a clean and well-stocked restroom will do.

Cleaners’ reputations are on the line, too. Dr Greg Whiteley, an infection prevention expert and executive chairman of cleaning chemicals manufacturer Whiteley, says cleaning contractors can pay a high price for dirty, smelly restrooms.

“One of the primary reasons that cleaners lose their contracts is because a toilet smells,” he says.

In an environment where there is a constant presence of bodily fluids and excreta, Dr Whiteley blames poor hand hygiene, in particular, for the spread of microorganisms such as bacteria and viruses as bathroom users touch door handles, taps, clothing hooks and other high touchpoint items. This can lead to illnesses such as norovirus and hepatitis A.

“The terrifying thing is that many people don’t wash their hands at all after going to the restroom,” Dr Whiteley says.

“Or some people might just run their hands under cold water for a split second and think that’s enough. Well, it’s not enough. So, cleaners need a comprehensive and very targeted approach to cleaning these sorts of areas.”

While there is a debate around whether air dryers or paper towels are the best solution for cleaning hands in restrooms, Dr Whiteley says the answer is nuanced.

The truth, he says, is that air dryers may be risky if people have not washed their hands properly because they can then blow microorganisms around the room, while poorly managed handtowel stations with paper spilling out of baskets and on to the floor can also spread germs.

“There are potential problems on both sides,” he says. “But the real issue is not how you dry your hands, but how thoroughly and effectively you wash your hands in the first place.”

Dr Whiteley observes that there is a consistent theme in facilities with high hygiene standards – a culture among site managers, employees and cleaners that emphasises best-practice hygiene processes.

“ Sustainability is another key area for facility managers and suppliers as they service restrooms and other sites. ”

Indigenous cleaning careers on the radar

A partnership between Airservices Australia and ARA Indigenous Services is an important step in developing a new wave of cleaning and employment opportunities for the Indigenous community

Acontract to provide cleaning services at Australia’s busiest airports has been hailed as a career game-changer for Indigenous workers in the cleaning industry.

Following a procurement exercise last year, the nation’s air navigation service provider Airservices Australia announced

it would engage ARA Indigenous Services – which offers a diverse range of industrial services – as its new national cleaning and hygiene services provider across all its staffed facilities. The contract officially started in March this year.

Airservices Australia is the federal government-owned organisation

responsible for the safe and efficient management of 11 per cent of the world’s airspace and the provision of aviation rescue fire-fighting services at 29 of Australia’s busiest airports.

Leith Jensen, Airservices’ category manager, says ARA Indigenous Services earnt the five-year contract after a highly competitive open-market tender process.

“They put forward a great bid that resulted in them being awarded the national partnership with us,” she says.

The deal will involve cleaning about 120 buildings around the country. Jensen says the unique nature of Airservices’ property portfolio requires a highly skilled and adaptable cleaning contractor.

“The properties are not your typical office space,” she says.

“The regulatory requirements to access some our buildings are substantial, and the transition work ARA did to be able to meet our contract go-live timelines has been absolutely amazing.”

Dani Anderson, general manager of ARA Indigenous Services’ property services division, says the contract is a significant breakthrough in her group’s quest to deliver more training and employment opportunities for Indigenous Australians in the cleaning and maintenance industries.

“The partnership is really important because it’s allowed our business to expand into a different industry and it gives us greater access to cleaning across the country,” she says.

REWARDS AND RECOGNITION ON OFFER

A significant element of the partnership that Airservices Australia and ARA Indigenous Services have co-designed is the Indigenous Engagement and Regional Remote Cleaner Incentive Programs. The programs offer a range of incentives and rewards, including state-based bonuses for Indigenous engagement and the prospect of reward for worker excellence.

Rohan Tobler-Williams, general manager at ARA Indigenous Services, is full of praise for this component of the contract.

“I’ve been doing this kind of work for a very long time and there’s never been such financial incentives for an Indigenous business,” he says.

“I take my hat off to Airservices Australia for doing this. They understand that we’re a business, too.”

The partnership will create training and education opportunities for employees who want to learn more about Airservices’ role and access pathways to work in the aviation sector.

Tobler-Williams adds that workers who enter the engagement program will benefit from mentorship from designated engagement officers.

“We’ve also got leaders across the group who are Indigenous who are seasoned supervisors, cleaners and even technicians who help with the mentoring as well.”

For its part, ARA Indigenous Services has pledged to use any engagement bonuses to re-invest into existing initiatives such as Wiimali, a program assists the placement of Indigenous employees into diverse job roles. Revenue could also be injected into community groups such as the GO Foundation, which provides scholarships to Indigenous students.

CREATING A FRAMEWORK FOR REGIONAL JOBS

ARA Indigenous Services is a certified member of Supply Nation, a non-profit organisation that seeks to grow the Aboriginal and Torres Strait Islander business sector through the promotion of supplier diversity in Australia.

Tobler-Williams says one of the key strengths of the partnership with Airservices Australia is that it promotes inclusion and gives workers access to new roles and scenarios outside typical office-building cleaning jobs.

“Staff will be working in facilities such as air traffic control towers and fire stations,” he says.

“This type of exposure could lead them on to bigger and better things. If you love cleaning and want to stick to it for the rest of your life, we’ll

“

The partnership is really important because it’s allowed our business to expand into a different industry and it gives us greater access to cleaning across the country.

”

- Dani Anderson, GM, ARA Indigenous Services’ property services division

support that. But we’re also looking at how we can shift the members to that next part of their journey. For example, you could start as a cleaner for us and go on to aspire to work as a firefighter, or an airtraffic controller.”

One worker who is already benefiting from and contributing to the partnership is Million Michael Gebreab, a highly trained Queensland-based cleaner who has been engaged to perform a range of duties at the remote airport in Yulara, near Uluru.

Massimo Smarrelli, transition manager at ARA Indigenous Services, says Million is one of the early success stories of the program. “

Million has really mixed well with the clients and they are really comfortable with him,” Smarrelli says. “In addition to regular cleaning, he’s doing other technical jobs such as steam cleaning and window washing, which makes him very valuable.”

Smarrelli says one of the biggest challenges in regional areas is to recruit and then hold on to staff. The employment structures, training, and rewards

for cleaners through the Airservices contract has the potential to help overcome such a problem.

“Being appropriately recognised for work can translate into longevity in roles,” Smarrelli says.

“So, any leg-up where we can take advantage of having staff around for longer periods of time in these regional areas is always going to be a big benefit to us.”

Jensen says the early success of work that ARA Indigenous Services has completed at Yulara augurs well for the future of the partnership. She agrees that the rewards and recognition built into the contract represent a significant attempt to create long-term career pathways for cleaners and other workers.

“We know how hard it is to find and retain highquality cleaners working at regional and remote locations in Australia,” she says.

“So, we wanted to make sure that we provide an opportunity for incentives and be proud of the sites where cleaners are operating.”

ON A PATHWAY TO A BETTER FUTURE

Jensen says the partnership with ARA Indigenous Services supports Airservices Australia’s Reconciliation Action Plan, which outlines a range of actions and initiatives that will enhance

“

A significant element of the partnership that Airservices Australia and ARA Indigenous Services have co-designed is the Indigenous Engagement and Regional Remote Cleaner Incentive Programs.

The partnership will create training and education opportunities for employees who want to learn more about Airservices’ role and access pathways to work in the aviation sector.

opportunities, build relationships, and ensure the greatest levels of respect for Aboriginal and Torres Strait Islanders.

On the business front, she expects opportunities for Indigenous engagement through the program to extend to Airservices Australia’s broader supply chain.

“We are continuously working to improve our national supply chain for all our services, not just in cleaning,” Jensen says.

She concludes that all the signs are positive in terms of ARA Indigenous Services early commitment to the project.

“I’m really impressed with the work they’ve been doing to date and I can’t wait to see what else they achieve over the life of the contract.”

Anderson is also encouraged at how the relationship with Airservices Australia has quickly bedded down.

“Everyone is like-minded and the communication has been very honest. It’s very exciting and this good start puts us in good stead for the next five years.” ■

The biggest hygiene issue, hands down

As many facility managers and cleaners return to business as usual after the pandemic, the big plea from infection-prevention experts and disinfection product distributors is that they do not forget one crucial element – hand hygiene

Words Cameron Cooper

Amid concerns that hand hygiene may fall off the radar in the postpandemic era, there are some positive signs that many people are taking the issue seriously. A new survey highlights the importance of hand hygiene in public spaces, with the Healthy Handwashing Survey from Bradley Corporation in the United States noting that people are still going out of their way to avoid contact with bacteria on surfaces and touchpoints.

The study reveals that 62 per cent of respondents use a paper towel as a barrier to avoid touching toilet flush buttons, taps and doors, with women, in particular, using paper towels as a ‘glove’ to protect themselves from germs and bugs.

Other actions include 43 per cent of people opting to use their foot to flush toilets, while 20 per cent use their elbow to operate paper towel dispensers.

Furthermore, the survey indicates that eight out of 10 respondents favour having touchless fixtures in a public restroom to improve hand hygiene, including through better technology for taps, flush buttons, soap dispensers and paper towel dispensers, in that order.

Such an emphasis on hand hygiene must be encouraged and further ramped up, according to Whiteley chairman Dr Greg Whiteley, one of the world’s most respected infectionprevention experts.

INDUSTRIAL

He warns that while many healthcare facilities are winding back the last of the pandemic’s restrictions, such as mandatory mask-wearing, the reality is that “there are more people dying now from COVID-19 than there were in the first phase of the pandemic”.

Dr Whiteley says heightened risk comes in the form of the explosion of ‘gram negative’ bacteria that are a major cause of healthcareassociated infections, or HAIs.

“These bugs are largely spread by touch and they’re fantastic biofilm producers and they move from place to place, surface to surface,” he says.

The threat they pose underlines the importance of proper hand hygiene, says Dr Whiteley, who cites research by the late Professor Mary-Louise McLaws* indicating that, despite hospitals claiming that they have a 90 per cent compliance rate with hygiene requirements, the true compliance rate is probably closer to 30 per cent.

“Let’s assume the best outcome and say that you’ve got a one in two chance that the healthcare professional who touched you has not washed their hands in accordance with World Health Organisation (WHO) and Australian requirements. That’s terrifying,” says Dr Whiteley, who adds that infection of wounds through poor hygiene can be life-threatening.

“

A recent report from the World Health Organization suggests HAIs are all too common in the context of healthservice delivery and represent a threat to the health of people around the world.

THE DIRT OFF YOUR FLOORS

BUILD IN A COMPACT SIZE

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Underneath it’s stealthy glass-filled polypropylene casing is a cast alloy motor chassis, an aluminium oscillating drive and a 1.8kg stainless steel weight kit. All corrosion proof, brutally tested and expertly assembled to provide you with the ultimate detail cleaning machine.

PAPER TRAIL

The reliance on paper towels for hand hygiene, identified in the Healthy Handwashing Survey, comes as no surprise to Michelle Hood, commercial strategy, and marketing manager at Solaris Paper, which distributes high-quality toilet and tissue products.

Two years ago, Solaris Paper launched its Sorbent Professional line of paper products to complement the company’s business-to-business brand, Livi.

Hood says the knowledge that best practice hand-hygiene “ends with dry hands” is encouraging people to use paper towels and has contributed to overall sales growth for Solaris Paper. “Paper towel is the fastest way to dry hands and the germs can be binned, rather than being blown around the room by air driers,” she says.

Hood says dispenser systems in restrooms are also an important practical component of the battle to boost better hand hygiene. While some facilities are embracing technology and turning to mechanised dispenser systems, they can have drawbacks.

“Mechanised dispensers and touch-free dispensers are great when they work, but we believe that the manual dispensers remain the most durable and effective over the long term,” Hood says.

For restrooms, the emphasis is on high-capacity dispensers that last.

“Looks are great, but if the dispenser is not robust then the business will be constantly replacing them due to damage,” Hood days. “It’s also important that dispensers have a viewing window so cleaning staff can see how much is left in the unit without having to open each one, therefore saving time.”

THE GLOVES ARE OFF

Poor hand-washing habits aside, Dr Whiteley says the other elephant in the room with hand hygiene is the improper use of gloves.

“Most people wear gloves as though it’s going to be a force field to protect them,” he says.

With gloves often becoming the means by which bugs move from place to place, Dr Whiteley says the

“

Hand-hygiene compliance in businesses is a critical part of keeping everyone well enough to work.

rule of thumb – whether reusable or stronger vinyl gloves are being worn – is to use an alcohol-based hand rub as often as possible.

“Either that, or you change your gloves. Of course, no one gives cleaners enough money to change their gloves often enough, but if they can wash their hands, or wash their gloves, that’s a good outcome.”

On the product front, Dr Whiteley says it is important for facility managers to know that at the top end there are alcohol-based hand rubs and other antimicrobial hand rubs that are registered

by the Therapeutic Goods Administration in Australia, or Medsafe New Zealand.

“These products are registered as medicines, so there are very strict manufacturing controls and very strict efficacy requirements. Basically, this means when you use those products, you’ve got a safety guarantee or a quality guarantee out in the general marketplace.”

For home-based hand cleaning, old-fashioned soap is usually fine. However, after emptying bed pans or cleaning up bodily fluids in a healthcare setting, Dr Whiteley says it is crucial to wear PPE

gear, including gloves, and to use an approved hand-hygiene product.

“During COVID-19, every man and his dog wanted to make alcohol-based hand rubs. And there was a lot of cheap rubbish that came in from overseas and most of it will destroy your skin.”

With the Livi soap and sanitiser range, Hood says there was a huge upswing in sales at the beginning of COVID-19 “when we were all desperate to protect ourselves from an unknown threat”.

“By 2022, every gin distiller was making hand sanitiser, so we ended up with a glut in the market and all that product has now expired. Things have returned to the new normal for us, with sales trending above 2022.”

She acknowledges the importance of having hand-hygiene products that break germ transmission while not irritating sensitive, frequently washed hands.

“Hand-hygiene compliance in businesses is a critical part of keeping everyone well enough to work,” Hood says. Practices that have made a difference include:

• installing signage in restrooms that explain best-practice hygiene approaches

• washing hands with soap for at least 20 seconds and drying them thoroughly, as wet hands spread bacteria more widely

• recognising that moisture can promote bacterial growth, which puts a premium on using paper towels due to their single-use nature, high absorbency, and ease of disposal.

Solaris Paper’s Michelle Hood explains the benefits of through air dried (TAD) hand towels for better hand hygiene.

The traditional paper towel that you tear off from a roll, or pull out of a dispenser, is a dry crepe paper. Making it involves pressing the fibre sheet, when it is wet, to remove the water.

Technological improvements in the drying of paper have created a better type of paper, often referred to as TAD. With this type of paper, water is removed – and the paper is dried – by blowing air through the sheet. This process means the fibres in the paper are not as compressed as dry crepe, which allows the fibres to create a mesh with air pockets in between the fibres. This improves the properties of softness, thickness, stretch and, most importantly, absorbency.

When wet hands touch the TAD paper, the water quickly makes its way into those air pockets, whereas with dry crepe it takes longer for the water to be absorbed into the paper. The absorbency and strength of TAD paper towel means fewer towels are needed to thoroughly dry hands. The extra softness means it is also less abrasive for regular hand-washing and the extra absorbency means it is quicker to achieve dry hands, resulting in an improved user experience.

Fewer towels, and a reduction in dispenser refill rates, saves your workplace time and money, and helps the environment too.

“

With gloves often becoming the means by which bugs move from place to place, Dr Whiteley says the rule of thumb – whether reusable or stronger vinyl gloves are being worn – is to use an alcoholbased hand rub as often as possible. ”

Not all hand towels are created equal

A SMART INVESTMENT

A recent report from the WHO suggests that HAIs are all too common in the context of health-service delivery and represent a threat to the health of people around the world.

The study reveals that out of every 100 patients in acute-care hospitals, seven patients in high-income countries and 15 patients in low- and middle-income countries will acquire at least one HAI during their hospital stay.

The WHO states that there is “compelling evidence” that infection-prevention and control programs, including hand hygiene practices, can achieve a 35per cent to 70per cent reduction in the rates of HAIs. It estimates that improving hand hygiene in healthcare settings represents an excellent return on investment, potentially saving up to US$16.50 in healthcare expenditure for every US$1 spent.

While much of the hand-hygiene focus is rightly directed at elements such as antiseptic hand rubs and the most effective dispenser solutions, Dr Whiteley says there is one hallmark of healthcare facilities that exhibit best practice – culture. This includes proper training of staff on hygiene practices and communicating hand-hygiene rules and regulations to visitors at healthcare facilities.

He points to published research by his team showing that once a person touches biofilms and gets bugs on their fingers, those bugs will stay on hands for up to 19 subsequent touches.

“If you don’t clean surfaces properly, the biofilms and the bugs remain. So, you’ve got to have effective cleaning, but you’ve really got to make sure you’ve also got effective hand-hygiene compliance. A good culture reinforces it, and there’s a lot to be said for a broader and more widespread understanding of the need for the right culture when it comes to hand hygiene.”

Vale Professor Mary-Louise McLaws

numerous television and radio appearances during the pandemic to explain the phenomenon and guide the public on best-practice hygiene responses. Dr Whiteley says she leaves behind a strong legacy of excellence with regard to infection prevention and better hygiene controls.

The WHO states that there is “compelling evidence” that infectionprevention and control programs, including hand hygiene practices, can achieve a 35 per cent to 70 per cent reduction in the rates of HAIs.

Whiteley chairman Dr Greg Whiteley offers his condolences to the family of his friend and colleague Professor Mary-Louise McLaws AO. She died in August some 18 months after her diagnosis with brain cancer. Specialising in infectious diseases, Professor McLaws drew on decades of experience when making

On behalf of ISSA, the worldwide cleaning industry association, it is my great pleasure to extend a warm welcome to the 2023 ISSA Cleaning & Hygiene Expo, a place where innovation, knowledge sharing, and professional growth take centre stage.

Following the success of our 2022 event in Sydney, we are honoured to return to Melbourne. The Expo has been on an incredible journey of expansion and success, and this year’s show promises to be the biggest yet.

The dedication and support of our attendees, exhibitors, and partners have been pivotal in shaping the Expo into the premier platform for knowledge exchange, networking, and advancement within the cleaning and hygiene sector.

We proudly present a lineup of more than 90 exhibitors, each showcasing the latest products, services, and innovations that define our industry.

The overwhelming interest from new and returning exhibitors has led to an expanded floor space, making this year’s Expo the largest and most comprehensive exhibition to date.

The expanded hall space, now 33 per cent larger, offers attendees a broader range of products, services, and networking opportunities.

The Expo is where you can meet leading manufacturers, distributors, and wholesalers, gaining insights into their innovations and industry expertise.

With a focus on key themes, including cleaning for health, environmental sustainability, social responsibility, governance issues, as well as cutting-edge technology and future trends, the Expo is designed to empower you with insights and solutions that will reshape the way we approach cleaning and hygiene.

This year’s education program spans over two days and features a diverse lineup of speakers, panels, and in-depth workshops.

These sessions are carefully curated to provide the knowledge and tools necessary to elevate your business, nurture your workforce, and remain at the forefront of industry trends and developments.

Additionally, the Expo will host the highly anticipated 2023 INCLEAN Excellence Awards, celebrating innovation and recognising outstanding achievements within our industry. The awards’ finalists will showcase their products in the Innovation Zone on the show floor, with winners announced during a networking event on Wednesday.

This event provides an exclusive opportunity to interact with industry leaders, forge valuable connections, and expand your network of business professionals.

The 2023 ISSA Cleaning & Hygiene Expo is a transformative experience that equips you with tools, insights, and connections to thrive in our dynamic industry.

We are excited to gather once again, united by our shared commitment to innovation, growth, and excellence in the cleaning industry.

Thank you for being an integral part of the ISSA community and contributing to this event’s success.

JOHN H. BARRETT Executive Director, ISSA

PRISTINE PREMIUM PLUS

The PREMIUM PLUS range offers a high-quality and cost-effective solution for your washroom.

Cleanliness and hygiene in a facility washroom is crucial to ensuring customer and user comfort. From slim dispensing systems to premium quality hand-towels, Pristine’s PREMIUM PLUS hand towels improve hand hygiene in washroom settings with Through-Air-Dried (TAD) technology and a unique dimpled pattern to maximise softness and absorbency.

WHAT IS TAD TECHNOLOGY?

TAD Technology is the process used in tissue manufacturing that creates higher absorbency whilst achieving towel softness. The spreading of tissue fibres creates absorbency pockets that

draws water in and drys hands faster – reducing both consumption and wastage.

A study published in the Mayo Clinic Proceedings (2012) discovered the following when it came to different hand-drying methods in professional washroom settings:

• The availability of paper towels can improve hand hygiene among washroom users.

• Disposable paper towels are the preferred method of hand drying for the majority of participants.

• Less paper usage due to higher absorbency can reduce waste. The Pristine PREMIUM PLUS hand

To find out more visit www.bunzl.com.au/pristine

towel range is made from Forest Stewardship Council® (FSC®-C117930) certified materials. The range is also HACCP International Certified meaning it is suitable to use in facilities that operate in accordance with a HACCP international-based food safety programme.

WEDNESDAY, 1 November 2023 FREE TO ATTEND — Education program

Condensation, facades, and the new strata

10am – 10:45am

Brad Prezant, Manager Director, Prezant Environmental

Ivi Sims, Founder, BULCS Holding

Condensation on building facades occurs when warm, humid air contacts more excellent surfaces, causing moisture to transform from vapor to liquid. This phenomenon is a concern as it can lead to structural damage, mould growth, and reduced energy efficiency. Effective facade design, insulation, and ventilation are crucial to mitigate condensation risks. Insulated glazing systems, vapor barriers, and adequate air circulation help maintain surface temperatures above the dew point, preventing condensation. Modern facades incorporate materials that resist moisture penetration, reducing the potential for water-related deterioration. By addressing condensation through thoughtful facade design, architects and engineers enhance building longevity, occupant comfort, and indoor air quality.

Hygiene as the foundation for healthier business

10:45am – 11:30am

Fred O’Connor, National Category Manager, Blackwoods

Dr Nick Osborne, Associate Professor of Environmental Epidemiology, University of Queensland School of Public Health

In 2023, businesses and the cleaning industry are under significant pressure, managing financial uncertainty coupled with the negative effects of workplace illness, hybrid working, the rising cost of labour and the spread of germs within its spaces. Employees and customers are now hyper-aware of hygiene in the wake of the pandemic. With unprecedented levels of transferable illnesses (common cold, influenza, RSV), resulting in 186 million workdays lost each year, the need to maintain hygiene in the workplace has never been greater. In this session, panellists will discuss how the latest hygiene science, focussed on delivering targeted hygiene can achieve more hygienic spaces whilst also helping to save time, reduce costs, and improve productivity which all leads to giving end customer businesses the latest hygiene science.

Harnessing the power of technology

11:30am – 12:15pm

This presentation is an exciting must-attend session that will explore the latest advancements in cleaning technologies, automation, and business

software. Attendees will have the opportunity to learn from industry experts and innovators about the benefits, challenges, and best practices for managing back-end data with business software in the cleaning industry. It will also cover a range of topics, including when and where automation makes sense, how it can complement manual processes, and return-on-investment calculations. This is an ideal session for those that want to stay ahead of the curve and investigate how long-term success and informed business decisions can be achieved through technology, innovation, and software.

Future-proofing your business

12:15pm – 1pm

Andrew Ash, Director - Business Advisory, HLB Mann Judd

The economic landscape has evolved with rising costs and reduced consumer spending. To remain successful and thrive business needs to prioritise resilience. In this session, Andrew will explore the importance of business resilience and share valuable insights in relation to decision-making and managing cash in uncertain times. This session will cover:

• Industry and economic trends

• How to prepare for the next economic business cycle

• Practical tips to manage cash in uncertain times

• How creating a governance structure can help you in the next stage of the economic cycle.

Cleaning for health: Are you part of the cleaning and indoor air quality revolution?

1pm – 1:45pm

Dr. Gavin Macgregor-Skinner, Senior Director, Global Biorisk Advisory Council ISSA – the Worldwide Cleaning Industry Association

It’s a revolution, and it could be among the most important public health victories of the 21st century. You might be thinking, “Is this really happening?” Haven’t we been discussing the importance of cleaning and that a healthier building = healthier people? As cleaning professionals, we can measure cleanliness, monitor indoor air quality in real-time, and show the economic and business implications of prioritising cleaning for health. But have you adopted cleaning practices that prioritise health and indoor air quality? Hear about real-world case studies and get inspired to become an advocate for cleaning for health and indoor air quality and contribute to the revolution.

Licensing obligations for cleaners of commercial premises

1:45pm – 2:30pm

Steve Dargavel, Labour Hire Licensing Commissioner, The Labour Hire Authority

Does your business supply workers to clean commercial premises in Victoria?

If so, you are likely to require a labour hire licence, and to meet a range of obligations under Victorian law. It’s important to understand these obligations, as significant penalties can apply for breaches – including for providing or using unlicensed labour hire services. Labour Hire Licensing Commissioner, Steve Dargavel, will outline businesses’ obligations under the licensing scheme, and will provide an overview of recent compliance and enforcement activities by Victoria’s Labour Hire Authority (LHA).

insurance update

Dr Lucas Gent, Global Research and Development Project Manager, Reckitt

Hamish Matheson, Region President - Oceania, Kärcher Mark Fermor, APAC Director of Operations, TEAM Software Matt Marsh, Managing Director, Sebastian Group

Wednesday 1 November 2023

REGISTER NOW: www.issacleaninghygieneexpo.com

A sustainable impact moving forward 2:30pm

– 3:15pm

Nora Potter, Managing Director, Ecofy

Ginny Bebbington, Account Manager, Cleanstar

Ina Peukes, Standards & Technical Manager, GECA

Felicity Kelly, Head of Sustainability,

Bunzl Australia New Zealand

Sustainability has moved from a nice-to-have to a strategic imperative. Numerous leading organisations view it as a top priority moving forward as they plan to meet sustainability targets and ESG initiatives. Join this panel as they discuss the future of sustainability for the cleaning industry and the challenges and opportunities that will be experienced by organisations and the entire supply chain.

Avoid the tragedy – maximise workplace safety

3:15pm – 4pm

Brendan Grimes, Director, Brendan Grimes Ergonomics & Safety

Luke Fox, Director, Extra Clean

Lorraine Rogic, Director, Logic Business Resources

When companies have effective safety strategies, they can protect employees and occupants, improve their bottom line and enhance their reputation as a responsible organisation. Join the panel as they delve deeper into the ‘how’ and ‘why’ of safety. Industry experts will provide insights into the importance of task analysis and the value of auditing and how this relates to a scope of work. The audience will also be presented with real-life case examples that demonstrate the power of these actions and the potential consequences that can follow if not implemented.

Wednesday 1 November 2023

Professional headshot photographer sessions 10am – 3pm

Due to popular demand at last year’s expo, we are excited to announce the return of our exclusive professional headshot sessions! Join us alongside the renowned Alan Moyle, a Master of Photography with more than 20 years of experience in creating captivating images for businesses.

Spilt over two days photography will take place between 10am to 3pm during both days of the expo. Each photo session is 10 minutes. Receive a colour photo and black and white photo. Images will be turned around and emailed to you within two days.

Cost:

$68 (excl GST)

Workshop: Winning in a competitive market: Strategies for success in the cleaning industry

9:30am – 11:30am

Join us for a comprehensive two-hour workshop that delves into the intricacies of competitive landscape, operational excellence and service delivery. The session will address the role of Legislation, ISO standards, and Industry Standards like Cleaning Industry Management Standards (CIMS) in setting your business apart.

This is an interactive session with case studies, and group activities. You'll gain valuable insights and practical strategies to navigate challenges and seize opportunities in the cleaning industr. Whether you’re grappling with budgetary decisions, trying to enhance your service delivery efforts, or contemplating certification, this workshop is tailored to equip you with the knowledge and tools you need.

Presenter: Lorraine Rogic, Director, Logic Business Resources

Cost:

ISSA members: $55 (excl GST)

Non-members: $75 (excl GST)

Workshop: Water damage restoration and drying chamber fundamental

12:30pm – 4pm

This workshop provides an essential foundation for water damage restoration and containment (dry chamber) (101) and why it is important to work site safety. The session will delve into the clean-up of water, mould, and sewerage leaks. It will have you considering if you have the right systems in place and whether your teams understand the processes to follow.

This workshop offers a basic overview on water, fire, and mould mitigation practice tailored to commercial contractor and janitorial services. Whether dealing with leak, storm damage or flooded toilets, this workshop will equip you with the necessary knowledge. Additionally, this session will guide you through methodologies and strategies to prioritise identifying sources of leak within various construction assemblies – a crucial skill for facility managers, supervisors, and cleaners.

By the end of this workshop, you’ll be armed with the understanding of water damage restoration principles, enabling you to address water-related challenge basic to establish on your building site or office buildings you manage.

This workshop is ideal for facility managers, restoration contractors, cleaning supervisors, and building owners. It would also benefit any professional in the government, education, or retail sectors responsible for managing and servicing facilities.

Presenter: Ivi Sims, Founder, BULCS Holding

Cost:

ISSA members: $55 (excl GST)

Non-members: $75 (excl GST)

2023 INCLEAN Excellence Awards networking event

4pm – 5pm

Join us at the Expo networking event to celebrate winners of the 2023 INCLEAN Excellence Awards. This exciting event will bring together industry leaders, innovators, and professionals to honour outstanding achievements and cutting-edge innovations in the cleaning and hygiene industry.

The INCLEAN Excellence Awards celebrate the latest innovations and recognise the outstanding achievements of people who work in the industry. Awards finalists will showcase their products in the Innovation Zone on the show floor, and the winners will be announced following the conclusion of the first day of the expo, providing attendees with an exclusive opportunity to interact with industry leaders, forge valuable connections, and expand their network of business professionals. Don’t miss this fantastic opportunity to get inspired and make meaningful connections!

THURSDAY, 2 November 2023 FREE TO ATTEND — Education program

Better business outcomes in 2024 and beyond

10am – 10:45am

Brad Horan, Executive Business Analyst and Advisor, Lucrature

Transform your business for better outcomes in 2024. Unlock hidden innovation lying dormant within your business by leveraging your team. Explore the profitboosting potential of a Business Operating Framework with visual scorecards and customer value KPIs. Discover active management techniques that empower staff-driven innovation. Participate to acquire insights and actionable strategies, paving your path to success in the cleaning industry. Delve into a customer-focused operating framework that generates unconventional results.

The power of the microbe

10:45am – 11:30am

Dr Carolyn Jones, Director of Chemistry & Innovation, Biological Preparations

Developing new products and services that suit the changing needs and demands of the modern world is a priority. As organisations start to consider how they can reduce their carbon emissions, the need for effective environmentally safe, Biotech cleaning solutions has accelerated. Utilising biotechnology in cleaning certainly isn’t a new concept but is most definitely a path where the future of cleaning is headed. Join Dr. Jones as she discusses the evolution of Biotechnology and the advancements and searches that have been made to improve performance as well as reduce the effort and cost of cleaning. Dr Jones will address the challenges the market has experienced, the developments that have taken place and the endless possibilities for the future.

Achieving the win for all stakeholders

11:30am – 12:15pm

Lou La Delfa, CEO, Mermaid Property Services

Janene Hansford, Senior Director, JLL

Nicholas Burt, CEO of the Facility Management Association of Australia (FMA)

How do we work to ensure that all parties are on the same page and working together to achieve mutually desirable outcomes? In the last few years there have been mounting pressures and greater concerns surrounding health and hygiene. These have been experienced from multiple fronts regardless of whether you are a supplier, building service contract, or facility manager. Moving forward how do we find a balance between profitability and business sustainability? This session will provide insights into the value of auditing and the importance of a clear scope of work. Panellists will discuss why these processes involve evaluating and monitoring effective, efficient, and aligned cleaning procedures and protocols.

Why ESG is the future

12:15pm – 1pm

Monique Welsh, Divisional General Manager, Alsco

Jennifer Semple, Sustainability & Education Programs Manager, Accord Australasia

Rochelle Lake, Head of B2B Marketing at Essity Australasia

Rohan Tobler-Williams, General Manager & Director – ARA Indigenous Services

Environmental, Social, and Governance (ESG) is being used to evaluate the behaviours of companies, as well as determine their future financial performance. Our industry thought leaders will discuss the rise of ESG, how it will dominate business and can be a financial point of difference. The panel will also broadly discuss the implications to an industry which has a traditional culture and can be comfortable with the status quo. This session will address the environmental impact of the health and hygiene sector, the sustainability of a closed-loop supply chain and highlight the vital role of governance leadership.

The AI revolution

1pm – 1:45pm

Tom Culver, Founder, The Robot Factory

Andrew Dillon, Business Development ANZ, Brain Corp

Artificial intelligence is changing the way we manage cleaning tasks. It can streamline and automate processes, optimise cleaning efficiency and effectiveness, and in some cases, help manage cost and profitability. However, while AI offers many benefits there are challenges and concerns that are top of mind within the industry and the broader community. Join this panel of leading professional on AI and robotics as they delve deeper in the where the market is heading, how it will shape the cleaning industry and what is being done to address the challenges.

FOR MORE INFORMATION

about the workshops and presenters, visit: www.issacleaninghygieneexpo.com/education-program

REGISTER NOW: www.issacleaninghygieneexpo.com

Pitching smarter

1:45pm – 2:30pm

Robin Hastings, Managing Director and Founder, Pitch This

With no prize for second place, tenders are an expensive business. It can be a costly exercise in terms of time and money. To be successful you need to develop a winning bid strategy and ensure a well-planned approach. This session will offer attendees hints and tips for bidding best practice as Robyn draws experience from writing thousands of bids in the facilities management and facilities services space over the last 20 years.

Why do your customers buy from you?

2:30pm – 3:15pm

John Beach, Chairman, The Collective Australasia (TCA)

A simple question with often not a simple answer. Do you really understand why your customers choose to do business with you?

Based on his real-life experience helping independent cleaning supply companies grow, John will help you understand the reasons why your customer chooses to business with you and what you must do to keep them happy and engaged long term. If you compete daily with large multinational competitors, then this is a must listen for you and your sales and management teams.

Thursday 2 November 2023

Professional headshot photographer sessions

10am – 3pm

Due to popular demand at last year’s expo, we are excited to announce the return of our exclusive professional headshot sessions!

Join us alongside the renowned Alan Moyle, a Master of Photography with more than 20 years of experience in creating captivating images for businesses.

Spilt over two days photography will take place between 10am to 3pm during both days of the expo. Each photo session is 10 minutes. Receive a colour photo and black and white photo. Images will be turned around and emailed to you within two days.

Cost: $68 (excl GST)

Thursday 2 November 2023

Complying with Labour Legislation

7am – 9:30am

Join the FMA VIC Committee to hear from industry experts that will help educate procurement and FM teams alike on the changing landscape of labour hire legislation. Each state operates labour hire differently, the panel will discuss the risk to businesses not operating within the correct framework and the impacts on the Facilities Management Industry. Guests can enjoy a networking session during a buffet breakfast before making their way to the showroom floor to hear panelists discuss Complying with Labour Legislation.

Presenters:

Steve Dargavel, Labour Hire Licensing Commissioner, The Labour Hire Authority

Luke Snell, Work Health and Safety Manager - A.G. Coombs Group

Samantha O’Connor, CEO, Cleaning Accountability Framework

Cost:

FMA & ISSA members: $60.50 (excl GST)

Non-members: $93.50 (excl GST)

Workshop: Clean and thriving: Unleashing the power of your cleaning for health story

10am – 1pm

The term ‘Cleaning for Health’ is synonymous with Dr. Michael A. Berry’s book published in 1993. On the 30th anniversary of this iconic book, in this workshop we will discuss: What does it really mean? How important is it? How to define that the quality of the indoor environment (air, surfaces, water) is created through cleaning and proper maintenance? Why the cleaning industry needs to be recognised as ‘essential’? How do we set professional goals?

This workshop will help you:

• Understand the importance of being able to tell a compelling cleaning for health story

• Explore the impact of cleaning on human health and the built environment

• By presenting scientific evidence and real-case studies supporting the cleaning for health concept

• Identify your unique cleaning for health journey and understand your target audience and their needs

• Explore the power of visual storytelling through images and videos

• Practice delivering your story and receive peer feedback to refine your communication skills

• Develop an actionable plan to implement and share your cleaning for health story effectively in real-world scenarios

• Leave the workshop with inspiration, confidence, and the tools necessary to create positive change through your story

Presenter: Dr. Gavin Macgregor-Skinner, Senior Director, Global Biorisk Advisory Council ISSA –the Worldwide Cleaning Industry Association

Cost: ISSA members: $55 (excl GST)

Non-members: $75 (excl GST)

Workshop: Navigating challenges in the cleaning industry

2pm – 4pm

Join us for a comprehensive overview of the key challenges faced by the industry, including staffing, competition, compliance, marketing, costs, and sustainability.

With a mix of in-depth discussions, case studies, and interactive sessions, you’ll gain valuable insights into these challenges and develop effective strategies to overcome them. We’ll also delve into the importance of industry standards like the Cleaning Industry Management Standard (CIMS) and how they can help set your business apart in a competitive market.

Don’t miss this opportunity to learn from an industry expert, share experiences, and network with peers. Join us and take your cleaning business from surviving to thriving!

Presenter: Lorraine Rogic, Director, Logic Business Resources

Cost:

ISSA members: $55 (excl GST)

Non-members: $75 (excl GST)

2023 – Exhibitors

3M Commercial Solutions

Stand 329

3M provides facility managers and contract clears with innovative, sustainable high-value solutions to help protect a building’s life and enhance the performance and productivity of employees. 3M facilities care and cleaning solutions enhance protection, performance, and productivity for the life of a building. Whether you need cleaning supplies or janitorial supplies, facility maintenance materials or specialty items from floor mats to safety tapes and treads. 3M products deliver. We also provide industry-leading Scotch-Brite products for food services cleaning needs, from griddle cleaning to appliance cleaning, as well as food quality and food safety products.

www.3m.com.au/commercialcleaning

Abco

Stand 85

At Abco, we supply innovative products, services and technology that increase efficiencies in the commercial cleaning and facility management industries across Australia, including our industry leading Enviroplus range of environmentally friendlier cleaning solutions. With over 50 years of experience in the industry, we are a preferred and trusted supplier for many national building service contractors and facility management services around Australia. We’re all about making life easier for our customers. That’s why we’re so well known for our exceptional customer service, 24-hour dispatch of products in stock, fast and ontime delivery, easy online ordering and adding significant value to our customers’ businesses.

www.abcopro.com.au

Actichem

Stand 346

Actichem is a family-owned company, proudly manufacturing high-performance cleaning and protection products for carpet, janitorial, disaster restoration, and stone industries since 1999. Based in Newcastle, NSW, our innovative solutions have garnered a reputation for excellence, ensuring customer satisfaction and sustainable results. With a commitment to quality and continuous improvement, Actichem remains a trusted leader in the industry. We specialise in maximising productivity through solving cleaning challenges. www.actichem.com.au

AeroAir Australia

Stand 20

AeroAir is a specialist provider of indoor air quality, remediation, humidity control and dust management solutions for residential, commercial, and industrial buildings. These include renovations and restorations, offices, retail, storage, galleries, residences, and other commercial buildings. We also have over 25 years’ experience in flood and bush fire disaster recovery and remediation solutions. AeroAir has an extensive range of world class desiccant dehumidification, fans and ventilation systems, air cleaners, air scrubbers and dust management solutions. AeroAir is part of the BULCS Holdings group, a leading distributor of indoor air quality, remediation and restoration solutions across Australia and the Asia Pacific. BULCS Holdings partners with leading global suppliers to offer the best products and solutions for the industry.

www.aeroair.com.au

Agar Cleaning Systems

Stand 11

Agar Cleaning Systems takes pride in manufacturing the highest quality cleaning chemical products for the commercial industry. Based in Melbourne, Ross Agar began formulating cleaning solutions for the family-owned business over 55 years ago. Agar is at the leading edge of environmental sustainability and care, with select products accredited through GECA. The company has always taken a total approach to the future, effectively implementing strategies to reduce harm to the environment and its product users. The company has always invested heavily in research and design, resulting in its long-standing reputation for products that do the job and can be relied upon. Agar is renowned within the industry for its technical knowledge and high-performance range which ensures its customers are always able to clean efficiently and effectively.

www.agar.com.au

Aoting Intelligent Technology

Stand 194

Founded in 2017, AOTINGBOTS is a pioneering technology-driven enterprise in the field of AI robotics, specialising in the research, development, production, and sales of advanced waterless commercial cleaning robots. Our core focus centers on leveraging autonomous mobility technology in the domain of intelligent cleaning. We have successfully introduced two prominent product series across seven comprehensive product lines.

www.aotbot.com

Apollo Safety Health Consumables

Stand 347

Apollo Safety Health Consumables are an Australian based, Australian owned business, supplying their premium range of Apollo Safety, Health, and Consumable Products, through a network of distributors nationally. With 20 years of experience, Apollo’s message to distributors is simple: “Only deal with us, if we’re the best option for your business.” Apollo provides distributors with premium products, and practical support to grow their business’ in the safety, health, and consumables product categories. To partner with Apollo or find a stockist, call 1300 981 695 or email contact@apollo-shc.com.au

www.apollo-shc.com.au

ARA Property Services & ARA Indigenous Services

Stand 74

ARA Property Services, established in 1994, provides top-tier integrated facility service solutions. Leveraging advanced technologies and sustainable practices, we deliver superior quality cleaning and associated services ensuring customer satisfaction across various sectors.

ARA Indigenous Services is committed to empowering Indigenous communities in Australia. As a premier facility services provider, it supports Aboriginal and Torres Strait Islander people through employment and training opportunities, while delivering high-quality facility services in both the hard and soft services categories.

www.indigenous.aragroup.com.au

Australian Industrial Vacuum

Stand 337

Australian Industrial Vacuum specialise in high performance wet and dry industrial vacuums, with a solution for all zones, industries, and applications. Our team provide custom equipment recommendations to suit facility requirements as safety and usability are our top priorities.

www.industrialvac.com.au

Blue Tongue Industries

GOLD SPONSOR

Stand 159

Blue Tongue Industries is a company with master distribution, across Australia and New Zealand. Key leading brands, that bring innovation, change, and cutting-edge technology. The goal of Blue Tongue Industries is to deliver a cost-effective one-stop shop, across many cleaning genres. Major brands of commercial and industrial, cleaning equipment and supplies. We tailor to specific industries, such as solar panel cleaning, window cleaning, soft washing, pressure cleaning, gutter cleaning, high reach internal vacuum systems, fleet washing, roof treatment/cleaning, washroom hygiene, and soon to come, pest control, to name a few.

www.bluetongueindustries.com.au

Brain Corp

SILVER SPONSOR

Stand 344

Brain Corp is the global leader in robotic AI software that powers the largest fleet of autonomous mobile robots (AMRs) operating in commercial public spaces. Global OEM partners use the company’s cloud-connected platform, BrainOS, to create scalable, self-driving robots that are used by end customers to clean floors and sense environmental data - turning manual operations into automated workflows. Brands across the world benefit from the growing portfolio of BrainOS-powered robots and our industry leading privacy, safety and efficiency tools that make managing and scaling automation easier.

www.braincorp.com

BSCAA - Building Service Contractors Association of Australia

Pod A

The BSCAA is the leading representative organisation for the building services industry in Australia. We offer compliance support, certification, and industry best practices to our members in cleaning, security, facilities management, and grounds maintenance. Our online resources, education, training, and support services are designed to be relevant and beneficial. We provide networking opportunities and events. Our purpose is to protect and promote the interests of our members and encourage the growth of the industry. We offer tailored training courses and provide industry-specific advice on award interpretation. BSCAA supporting the building services industry in cleaning and affiliated services since 1964. www.bscaa.com

Central Cleaning Supplies

Stand 350

Central Cleaning Supplies is one of the largest distributors of cleaning materials, chemicals, and equipment. For over 30 years, CCS has provided an extensive range of products and services catering for the professional, commercial, industrial, and domestic cleaning industry.

www.centralcleaning.com.au

Changzhou Clever Cleaning Products

Stand 47

Changzhou Clever Cleaning Products is a specialist producer of industrial cleaning products, such as pocket and flat mops/microfiber and yarn mops/tufting mops/microfiber cloth . We are ISO 9001 certified. Our factory is located in the south of China where the textile industry is developed, covering an area of 6000 m2, with more than 100 employees.

REGISTER NOW:

The factory meets the application standards of C2C and European Swan environmental protection standards. We have been committed to the development and production of strong and high temperature resistant industrial cleaning products, using 16 years of experience to serve customers from all over the world. www.tonyhou.en.alibaba.com

CLEANSTAR/XPOWER LANYARD SPONSOR

Stand 135

Cleanstar/XPOWER is Australia’s leading brand of cleaning equipment, machinery, vacuum cleaners, vacuum bags and filters, spare parts, and accessories, along with sanitary hygiene supplies and equipment for restoration and remediation. www.cleanstar.com.au

CloroxPro

Stand 179

CloroxPro offers some of the industry’s most recognised and trusted brand names for commercial cleaning, including its Clorox Healthcare products and technologies for healthcare facilities. Whether it is schools, offices, restaurants, hotels, hospitals, or other commercial facilities, CloroxPro is committed to meeting the demands of industry professionals.

www.cloroxprofessional.com.au

Coach8

Stand 18

Coach8 is an approved IICRC school offering training for the cleaning and restoration industry such as water damage restoration, structural drying, mould, crime and trauma, and fire remediation. Coach8 delivers IICRC courses live streamed online, live in the classroom and private customised courses nationwide and throughout the Asia-Pacific region. Coach8 will be hosting the Australasian Indoor Building Management Symposium featuring Spring Break in 2023. www.coach8.com.au

Conquest Equipment

Stand 140

Conquest was born from the belief that high quality and reliable equipment should be backed by equally exceptional service and support. As Australia’s leading supplier of industrial and commercial floor cleaning equipment, Conquest offers flexibility to purchase machines on terms which suit you, from short term hire to fully maintained no-risk rentals. With proven reliability and flexibility to suit your needs, you can rest assured that Conquest is behind you all the way. www.conquestequipment.com.au

Dayu Aosen Textiles Co

Stand 202

2023 – Exhibitors

Dettol Pro Solutions

GOLD SPONSOR & SANITISING STATION SPONSOR

Stand 107

Reckitt’s Dettol Pro Solutions harnesses the power of the same trusted Dettol products to help protect businesses and public spaces from the spread of germs. In today’s world, consumers have increased hygiene expectations which makes germprotection more critical than ever. The comprehensive approach from Dettol Pro Solutions incorporates protocols and training, Dettol and Dettol branded marketing materials and signage. Dettol Pro Solutions empowers businesses to demonstrate to their staff and customers a commitment to providing a trusted standard for protection.

www.reckittpro.com.au/s/

Diversey Australia

Stand 95

Harnessing 95 years of expertise and knowledge, Diversey develops cleaning technologies that save lives, providing a tailored, customer centric approach that empowers sustainable solutions. Protecting and improving the environment, we operate with our customers’ needs at the heart of everything we do. Diversey’s ethical commitment is implicit in all our products and everyday relationships with our staff, our customers, and our planet. These ethics drive our commitment as pioneers of the future and creators of connection and innovation.

www.diversey.com.au

Dolphy

Stand 13

Dolphy Australia is an Australian brand and offers a range of commercial and residential bathroom and hygiene maintenance accessories to many different businesses. The company was established in late 2017 in Melbourne and has been growing rapidly since. Our range includes commercial hand dryers, sanitiser/soap dispensers, air fresheners and other bathroom fittings such as paper towel dispensers and toilet roll dispensers. We pride ourselves in bringing an innovative and quality range of products to the market as well as providing outstanding service aftersales. Our products are based on the latest technology and made from the highest quality materials, designed to look sleek and stylish so they can help add a touch of class to your workplace.

www.dolphy.com.au

Duplex Cleaning Machines

Stand 90

Duplex Cleaning Machines Pty Ltd has been specialising in the supply of chemical-free cleaning solutions for the healthcare sector for over 30 years. Duplex is the exclusive distributor of Duplex and Tecnovap cleaning innovation in the Asia-Pacific region. Duplex Cleaning Machines products are known for being very versatile, robust, high quality and chemical-free. Their products are used by hundreds of commercial and industrial customers around Australia and abroad. Local distributors are based in every Australian state, including both city and regional areas, allowing for local and efficient backup support and training for all their cleaning equipment.

www.duplexcleaning.com.au

Eclipse Floor Solutions

Stand 40

Eclipse Floor Solutions is the Australian distributor for Pioneer Eclipse floor care systems, which include propane and battery burnishers ranging from 21” to 40”, the Barracuda 38” stripping machine and various grinding and polishing machines. The chemical systems are designed for vinyl, terrazzo, marble, man-made stones, and concrete. They are complemented with regular speed, UHS speed and diamond pads. We

recently added the Gausium range of robots to our line including the Vacuum 40, Scrubber 50Pro, & 75. The Gausium range is arguably the most technologically advanced on the market today with its simple and efficient mapping and performance features.

www.eclipsefloorsolutions.com.au

Eco Green Solutions

Stand 160

Eco Green Solutions provides powerful environmentally friendly products to solve problems centred around air quality, surface hygiene, and drainage solutions.

www.ecogreensolutions.com.au

Ecofy

Stand 162

Ecofy offer advanced cleaning solutions for a cleaner safer world. Ecofy are the exclusive import partners of:

• Tersano - award winning stabilised aqueous ozone products for cleaning and sanitising

• Greenspeed microfibre systems - Australia’s only GECA certified microfibre range

• BubbleFlush - World’s first ultrasonic toilet bowl cleaner

• EscaTEQ escalator cleaning system that make cleaning escalators easy

• Sachet foaming hand soap - waste free, environmentally friendly foaming hand soap

Let us Ecofy your business, facilities, and home.

www.ecofy.net.au

Ecopack Australia

Stand 167

Ecopack Australia is a family-owned business focused on innovation and sustainability. Our mission is to provide easy alternatives to single-use plastic bags and packaging. We use a range of materials (including compostable bioplastic, recycled ocean-bound plastic, and reusable fabrics) to create a variety of products, including bin liners, poop bags, kitchen essentials and courier packs. Over time what’s considered best for the environment has changedand consumer preferences change - so we are agile product innovators, frequently releasing new and improved products.

www.ecopack.com.au

EcoPower SILVER SPONSOR

Stand 320A

Exclusive distributors for Addax Electric Vehicles and Sterker Electric Light Utility Vehicles. At EcoPower, our core purpose is to accelerate the adoption of sustainable transportation by providing high-quality, reliable, and eco-friendly electric utility vehicles and light truck solutions to businesses. Our utility vehicles are engineered with durability and performance in mind, so you can count on them to handle even the toughest jobs. From government and municipalities to educational institutions, warehouses, golf courses, venues, stadiums and more, our vehicles are the perfect solution for every business looking to improve their operations and boost productivity.

www.ecopowerequipment.com.au

Elka Rainwear

Pod B

Splish Splash Rainwear has been importing Elka Rainwear Pro range into Australia since 2015, supplying some of our largest cleaning and FM companies where infection control and hygiene are paramount. With over 50 years of experience producing waterproof workwear for professionals, the Elka Pro range are made in Europe in Elka’s own factories and attaining European certifications. They are the market’s strongest waterproof material, high quality, reinforced

and waterproof welded seams, breathable and comfortable to wear. Available in a wide range of sizes and styles delivered straight to your door. Contact Splish Splash Rainwear for all queries.

www.splishsplashrainwear.com.au

Fellowes

Stand 185

We care deeply about helping you be at your best. We want professionals to be the best they can be. More productive. More efficient. Happier. Healthier. That’s why as a fourth-generation family business we’re committed to creating quality business machines, storage products, workspace wellness solutions and air quality management systems. Designed to meet—and exceed—the needs of an ever-changing world. Whether in a corporate facility or a home office, we’ll help you be more productive so you can dominate the day. Because to be your very best, you need someone with experience in your corner.

www.fellowes.com/au

Freudenberg Home & Cleaning Solutions

SILVER SPONSOR

Stand 171

Freudenberg Home and Cleaning Solution (FHCS) is a leading international company for branded cleaning products and systems. The Professional products and solutions are sold under Vileda Professional, Oates and Research Products. With an extensive national warehousing network and more than 1100 products, Oates prides itself on delivering the highest level of quality products with national service for over 90 years. Research Products range ensures that a complete cleaning solution is available for commercial cleaners, and it has been recognised as an innovator in the supply of hard floor and carpet cleaning solutions. Vileda Professional is recognised as an international leading innovator and technology company, providing professional cleaners with cost-efficient and high-performance cleaning solutions, supported by intelligent, value-adding services, to make customers more efficient.

www.professional.oates.com.au

Godfreys Commercial

Stand 80

Godfreys Commercial is a dedicated business unit of Godfreys, established to provide innovative and exclusive products, and specialist commercial floorcare solutions to key industry segments - BSC market, aged and healthcare, education, logistics, warehousing, manufacturing, retail, and accommodation. We proudly provide clients with industry leading brands, heavy duty equipment, including our company-owned brand, Pullman, and exclusive international third-party brand Comac. Godfreys Commercial prides itself on superior customer service, aftersales care, product training and ongoing education. Our dedicated team are here to provide the best solution to your needs. www.godfreyscommercial.com.au

Golden Rays

Stand 335

Golden Rays prioritises eco-friendly products and adopts efficient energy-saving technologies, which reduces environmental pollution and minimises resource consumption. This, in turn, enhances public health standards and quality of life while elevating the overall image of the utilized spaces, creating a more comfortable environment. By continuously developing and innovating new products, we aim to transform public health facilities into more modern, comfortable, and secure spaces, providing greater value and contributions to society. www.goldenrayscoltd.com

GRENKE Australia

Stand 339

POPCORN STAND SPONSOR

Cleaning equipment can present companies with a significant investment requirement, which is why customers and suppliers use Grenke. Leasing through Grenke is fast, convenient and helps businesses use the newest technology without tying up their money, meaning more sales from suppliers and more possibilities for customers. Our team is passionate about helping businesses get things done, and our experience makes us the perfect facilitator for your unique needs. With Grenke, you can lease everything from pressure washers and steam cleaners to ride-on vacuum cleaners and fogging machines. We’re here to help you focus on what matters most: growing your business.

www.grenke.com.au

Gurru Solutions

SILVER SPONSOR

Stand 321

Gurru Solutions brings a rare mix of technical expertise and operational experience in the Australian waste and transport sectors. Gurru Solutions was founded by Rob Gurr and Chad Holland. Rob brings with him a wealth of experience in developing complex business systems, CRMs, and software products for clients such as EPA Victoria, City of Boroondara, and Chisholm Institute. Chad has considerable knowledge of the waste industry in senior commercial roles with Cleanaway, and as the founder and GM of Premier Waste Management. He is a qualified accountant, experienced operations manager, and has a reputation for delivering service excellence and innovation. Both Rob and Chad are dedicated to delivering innovative solutions to the waste, transport, and facilities management industries.

www.gurru.com.au

Hako

Stand 152

Manufacturer and servicing of quality, environmentally friendly cleaning machines, including sweepers, scrubbers, vacuums, and city cleaning machines.

www.hakoaustralia.com.au

Hangzhou Brandnew Cleaning Product Co.

Stand 328

Hangzhou Brandnew Cleaning Product Co.,Ltd is an experienced factory specializing in cleaning tools production and export with good quality and competitive price, including dustpan, paper dispenser, soap dispenser, mop handle, dust mop frame and so on..

Hangzhou Wipex Nonwovens Co

Stand 315

Wipex, as a Chinese antibacterial and nonwoven wipes manufacturer and supplier, has built a reliable reputation for high quality production and service to our clients. We are a professional manufacturer, dedicated to R&D, production, sales, and OEM services of our products. Wipex is proud to be supplying clients in many industries including automotive, aerospace, hospitality, food service, industrial, and manufacturing.

www.wipexchina.com

Helping Hand Environmental

Stand 186

Helping Hand Environmental are market leaders in sustainable litter clearance hand tools for professional and volunteer use. We work directly with local authorities and with waste management professionals across the world, helping our customers to implement award winning litter management campaigns.

www.HHEnvironmental.co.uk

2023 – Exhibitors

Hogate (Umbrella Dryer)

Stand 327

Ridiculously, we are still using plastic bags in wet weather for umbrellas even shopping plastic bags are banned in supermarkets. Eco Umbrella dryer provides a simple and cost-effective solution to wet umbrellas. We provide umbrella dryer units that quick and easy, wet umbrella in a dryer unit as you are walking pass and it dries the umbrella, no more plastic bag. It will also give you militate against the hazards caused by wet floors. It will encourage people who walking into any property without the worry of damaging goods or their own clothes and floor. According to Health and Safety Executive, ’90 per cent of slips happen when the floor is wet with water or contaminated with food product.’ Managing these risks is the first step you can take to preventing slips and falls in your premises. www.hogate.com.au

Hospeco

Stand 110

Hospeco is a leader in hygiene and washroom for over 20 years. Manufacturing quality in-house products and representing premium international brands, including HospiPlus, HospiCare, Maxdry, Maxtrap, Extra Pro, Best, FDT, Bobson, Freshening & many more. Our diverse range covers odour control, hand care, urinal, and washroom maintenance, insect control, hand dryers, chemicals, PPE products, cleaning accessories, wet wipes, paper products, and an extensive range of dispensers in auto, manual, plastic, and stainless steel. Expert knowledge, commercial quality products, competitive pricing, vast local stock holdings, and a friendly team.

www.hospeco.au

i-team ANZ

Stand 320B

Engineered in Europe for a cleaner world, i-team specialises in innovative commercial cleaning equipment, that aims to revolutionise the cleaning industry. The i-team range includes the legendary i-mop, a powerful floor scrubber that solves the problems of traditional floor cleaning systems by combining the flexibility of a mop with the power and speed of industrial scrubber dryers. With a genuine desire to improve the commercial cleaning sector, i-team dares to challenge well-established norms, delivering revolutionary value to users and driving positive change throughout the industry.

www.i-teamanz.com

INCLEAN

MEDIA PARTNER

Stand 26

INCLEAN is the leading trade publication for the Australian commercial cleaning industry. Published for more than 30 years, INCLEAN delivers high quality, dedicated industry content. INCLEAN’s bi-monthly magazine (six issues per year) is essential reading for those in the commercial cleaning industry and reaches all major professionals in the sector. Incleanmag.com. au provides readers with quality content on the latest industry news. The website is complemented by a weekly newsletter. INCLEAN is published by The Intermedia Group, Australia’s leading B2B publishing, event management and technology business, on behalf of ISSA, the worldwide cleaning association. www.incleanmag.com.au

Industrial Brushware

Stand 105

Industrial Brushware has grown over the last 25 years into the leading

brushware manufacturer throughout Asia Pacific. As a leader in the brush industry, we specialise in the manufacture of brushes to suit most sweepers and scrubbers some of which include Tennant, Hako, Nilfisk, Karcher, RCM, Schmidt, Johnston etc. Industrial Brushware also represents Roots Multiclean offering a full range of sweepers and scrubbers including Wizzards, RB100 & RD160. Visit us at Stand 105 where we will be unveiling the well-known Roots RB120, a perfect sweeper for both indoors and outdoors, fully battery operated, ergonomic and featuring its one touch control panel.

www.industrialbrushware.com.au

Interclean Group

Stand 5

The Interclean Group creates and implements best practice cleaning systems and training programs in facilities for a wide range of industries including commercial, retail, education, hospital, and aged Care. An industry leader, Interclean has always been on the cutting edge of cleaning innovations and introducing to market high quality cleaning products, digital cleaning management systems and disposable and microfibre cleaning systems. Our key products and services will be demonstrated on the stand and as a new product show feature we are launching our latest range of Eden Green plant-based cleaning products. www.interclean.com.au

IQ Checkpoint

Stand 206

Ultimate Workforce Solution: Specifically designed for the cleaning industry, it offers valuable business insights, precise wage cost management with accurate timesheets, real-time staffing level tracking, shift attendance monitoring, roster budgeting, client and location management, loop patrol including checkpoint scans for shopping centers, and numerous other benefits.

ISSA

EXPO OWNER

Stand 30

ISSA is the leading worldwide association for the cleaning industry and represents all the professions it encompasses and allies with other trade organisations that share members’ common goals. We support the industry and our members through driving connections, education, and training, and offering various tools and resources that specifically focus on the professional cleaning industry. We keep the market updated and connected through the industry’s leading trade publication INCLEAN and the ISSA Cleaning & Hygiene Expo. Our mission is to change the way the world views cleaning – increasing the appreciation for cleaning as an investment in human health, the environment, and an improved bottom line.

www.issa.com

JTY Australia (White Magic & SYR)

Stand 145

JTY Australia is the official distributor of both White Magic and SYR products for the Australian and New Zealand commercial cleaning markets. White Magic has pioneered the use of “just add water” melamine sponges in the commercial cleaning arena since 2003. In 2020 JTY was appointed the exclusive distributor for Scot Young Research (SYR) products. SYR products manufacture innovative and quality commercial cleaning tools that have been used and tested in the most challenging environments of fast food, hospitals, and aged care since 1954. Visit our stand to see how we can improve your cleaning game.

www.whitemagic.biz

Kärcher

Stand 60

Karcher bring quality, German engineered cleaning solutions to your doorstep. With over 80 years’ experience designing purpose-built machines that provide excellent results, we are the global leaders in cleaning. Our range includes steam cleaners, Puzzi spray extractors, scrubber driers, dry vacuum cleaners, high pressure washers, and sweepers.

www.karcher.com.au

KINGMAX SHANGHAI

Stand 9

KINGMAX is a leading supplier of microfiber cleaning products, serving the industry since 2005. With a dedicated team of smart and hardworking members, we have built a strong reputation among customers. Our comprehensive product range includes microfiber towels, mops, and more, catering to various professional and commercial cleaning needs. We adhere to rigorous QC procedures to ensure top-notch quality and meet clients’ demands. Committed to innovation, we invest in sustainable R&D, offering a wide array of new concepts and PET recycled microfiber products. KINGMAX is your trusted partner for efficient and eco-friendly cleaning solutions.

www.kingmaxclean.com

Kobold (The Mix Australia & New Zealand)

Stand 71

From the makers of Thermomix, meet the brand-new Kobold VK7 Cleaning System. Level up your cleaning and free up more time to enjoy what matters most to you. Vacuum and mop in one effortless sweep, with the ultra-light, more power-packed and quietest ever all-in-one – the Kobold VK7 Cordless Vacuum and 2-in-1 Vacuum Mop Attachment. Click on attachments for every cleaning need, fold the handle, slip on the shoulder strap, and you’re free to swiftly clean any surface and crevice, including your couch, mattress, and car. The new Kobold VK7 is accredited by Sensitive Choice and has also won the Red Dot award 2023 – Best of the Best.

www.thermomix.com.au/pages/kobold-vacuum-cleaners

Labour Hire Authority

Stand 41

The Labour Hire Authority (LHA) oversees Victoria’s labour hire licensing scheme, which covers most businesses supplying cleaners of commercial premises in Victoria. Through licensing, education, compliance and enforcement, LHA is working to make labour hire fairer – for businesses and workers. www.labourhireauthority.vic.gov.au

Livingstone International

Stand 331

Livingstone is a leading healthcare, cleaning, and hygiene consumables supplier offering over 65,000 products. Livingstone offers a one-stopshop solution to centralise and streamline procurement processes for our customers to reduce costs and increase supply chain management. Livingstone offers nationwide delivery from six warehouses located throughout Australia, for continuous, uninterrupted supply. Livingstone focuses on prioritising patient safety with the highest product standards and quality. Visit our booth #331 at the ISSA Cleaning & Hygiene Expo, to discuss our sustainable solutions for all your healthcare, cleaning, and hygiene consumable needs. www.livingstone.com.au

Makita PLANTIUM SPONSOR

Stand 100

Makita is leading the way in cordless commercial cleaning, power garden, and power tool solutions. Makita’s 18V LXT & 40V Max XGT battery platforms deliver market leading performance and the dual battery ‘X2’ technology provides even more power. Makita has the cordless solution you need to get the job done safely, efficiently, and effectively. Paired with market leading rapid charge technology, Makita cordless tools are ready to work when you are! www.makita.com.au

Milestone Chemicals

Australia - Official

Australian Importer of Lindhaus Cleaning Equipment

Stand 43

With 75+ years as a manufacturer, distributor, and supplier in the cleaning Industry, we at Milestone Chemicals understand the importance of quality equipment, which is why we became the official Australian importer of Lindhaus cleaning equipment, bringing the professional range of machinery and parts to distributors like you. Suited to a wide range of industries, including healthcare and hospitality, Lindhaus offer something for everyone, like the new flexy hybrid battery-powered floor scrubber/drier, ideal for use in retail and office spaces, workshops, showrooms and more, or the L-ion Digital Pro Vacuum - Light, quiet, and easy to handle, use anywhere!

www.milestonechemicals.com.au

MotorScrubber Australia

Stand 173

MotorScrubber is a leader globally in compact scrubbing machines, disinfecting, and cleaning systems producing the highest quality, most powerful machines and innovative disinfecting and cleaning systems on the market. MotorScrubber products are continually fine-tuned and adapted to ensure they are the best fit for purpose for each application. Quality, innovation, and the highest level of customer service are the core values of MotorScrubber. MotorScrubber are on a mission to reinvent the cleaning experience giving you the highest quality commercial quality compact machines, disinfecting and cleaning systems in the world. www.motorscrubberclean.com

NocoSpray by Equipmed

Stand 342

NocoSpray by Equipmed is an ecologically friendly and complete disinfection technology, without the use of harmful chemicals. NocoSpray destroys 99.99 per cent of all harmful bacteria, viruses, fungus, mould and yeasts, including VRE, MRSA, Norovirus, Gastros, and many more. The perfect weapon against the threat of superbugs and mould, while being environmentally friendly, noncorrosive, portable, and easy to use. NocoSpray is used in hospitals, health, and aged care, ambulance, air ambulance, laboratories, boats and cruise ships, disaster recovery, mould remediation, or the food industry. There is no limit to the applications for use in modern society. Visit Booth 342 to be amazed and learn how easily you can contain infection and mould permanently. www.equipmed.com

Northfork Chemicals

Stand 113

Northfork is committed to providing you a range of products suitable for any situation. From food service hygiene and washroom products, to housekeeping, personal hand care and laundry washing products, Northfork is ideal for the home and workplace environment. For over 25 years, Northfork has been

2023 – Exhibitors

manufacturing quality cleaning chemicals at our manufacturing facility in Queanbeyan, NSW. Northfork is owned by ACCO Brands, with market leading brands such as Artline, Derwent, Esselte, Kensington, Marbig, and Spirax, among others. Our house of brands command instant recognition from consumers worldwide and are essential in offices, schools, and workplaces everywhere.

www.northfork.com.au

OPHARDT Hygiene

Stand 73

OPHARDT Hygiene combines the reach of a global company, the steadiness of a family-run business, and the innovation of a startup. Since 1962, we have been the dispensing experts that build the dispensers, drives, pumps, and bottles that push the hygiene industry forward. A pioneer in smart devices and software, we are introducing our revolutionary smart from the start dispensers. All of our touchless dispensers will contain smart tech by default—unlocking the benefits of smart for everyone. We are focussed on helping facility managers improve washroom uptime and customer satisfaction and helping manufacturers and distributors increase revenue through new software and improved sales.

www.ophardt.com

Oxygen-Supreme

Stand 111

Oxygen-Supreme is the future of air fresheners with its consistent, reliable, and efficient odour elimination technology. The exclusive, high impact, designer fragrances elevate user experience, whether it’s a washroom, office space, reception lobby, conference room, or any away-from-home facility.

Oxygen-Supreme’s patented technology is based on proven, pharmaceutical grade medical device technology which was initially developed to administer precise and continuous doses of medicinal fluids to treat human beings and animals. This technology guarantees that the Oxygen-Supreme system delivers a continuous and consistent level of fragrance throughout the chosen cartridge life of 30, 60, or 90 days.

www.hospecoonline.com

Pacvac

Stand 35

Pacvac began operating in Perth, WA in 1978, designing and manufacturing backpack vacuums for the Australian commercial cleaning market. Today our product range has expanded to include a vacuum cleaner suited to almost any cleaning application across industries including hospitality, healthcare, education, retail, facilities management, and building service contractors. We’re championing a worldwide cleaning revolution, distributing our products to over 20 countries declaring that converting to backpack vacuum cleaners results in an increase in productivity, efficiency, and savings. As global leaders in backpack vacuums, our latest product offerings combine 45 years of industry feedback and the latest in cutting edge backpack vacuum technology.

www.pacvac.com

PathoSans

Stand 22

PathoSans is an environmentally friendly cleaner and sanitiser that kills 99.99 per cent of microbes whilst being safe to touch for you and your staff. Our two solutions, PathoClean and PathoCide contain no salt residues and can replace the conventional toxic chemicals being used. Using just water, salt, and electricity, you can produce electrochemically activated, environmentally responsible, sustainable, and highly effective solutions… right in your facility. With our on-site generation systems, you can make the exact amount that you need, no wastage, no minimum buy contracts.

www.pathosans.com

Peerless JAL

Stand 193

Peerless JAL is a proudly Australian-owned and family-run company and has been an industry leader since 1947. We are specialists in hygienic cleaning products and systems, premium floor care, and timber flooring solutions for the commercial, residential, and industrial markets. Our national distribution and support networks make us a preferred supplier across a variety of key industries such as healthcare, childcare, hospitality, and flooring. At Peerless JAL, we don’t simply sell products; we provide complete solutions. Our proven track record in the cleaning and floor care industries, ensures that systems, agreements, advice, and training will continue following program rollouts via national distribution networks.

www.peerlessjal.com.au

Polivac International

Stand 170

Founded in 1949, Polivac International is now recognised as Australia’s leading manufacturer of commercial cleaning equipment and a major exporter of advanced cleaning technology worldwide. The distribution channels covering metro, regional, and remote locations in all states and territories. The international distributors covering Asia, NZ, Europe, Africa, and Middle East. For the manufacturing of our product range at our plant, Polivac sources 70 per cent of its entire spare parts inventory from local suppliers. Polivac International attained the ISO QA 9001 in 1997, and has since maintained this Quality Certification to 2018, delivering decades of quality assurance.

www.polivac.com.au

Powerblast

Stand 165

At Powerblast we supply and service premium pressure washing equipment to industry where quality and uptime is essential home of Kranzle, Powershot, and Hotwash. Offering a wide range of high-pressure cleaners and sweepers. We also stock a large range of accessories and spare parts backing up our quality range to ensure your machine is always operating at its peak capabilities.

www.powerblast.com.au

Premrest - Beautiful Flooring

Stand 343

We clean carpet. Cleaning across all floor types and finishes. Friends of facilities managers, and general cleaning companies across Melbourne, Sydney, and increasingly interstate as well. www.premrest.com.au

R&J Batteries

Stand 336

Established in 1995, R&J Batteries has built a strong reputation for being a leading battery distributor with 27 company-owned branches and more than 8000 stockists throughout Australia and New Zealand. We pride ourselves in sourcing the highest quality products worldwide to offer customers the very best in battery technology and expert advice. Our comprehensive portfolio consists of world-class products from brands such as U.S Battery, Fullriver, RELiON, and Lester which are best suited for cleaning and hygiene applications. www.rjbatt.com

RAMCAR Australia and New Zealand

Stand 195

With over 100 years in manufacturing, Ramcar has made huge investments in research and development to create the very latest

innovations in battery technology. Ramcar is unique in its ability to manufacture all steps of the production process in house. From our state-of-the-art lead smelter, dye and mould fabrication, plastic injection and acid plants to final assembly and shipping. Our recycling plant completes our commitment to efficiency through self-sufficiency. With world-class facilities in the US and the Philippines, we adhere to international safety and compliance standards. Our compliance to the ISO/ TS16949 standard is crucial in governing our supply chain quality control. ISO9001 has an emphasis on reduction of waste while ISO14001 is recognised for its environmentally responsible protocols meaning our certification covers all aspects of the manufacturing process. Ours is a truly sustainable and socially responsible approach where raw materials are continuously recycled from old to new. Ramcar’s quality assured products are supplied to the USA, Canada, Southeast Asia, and Australian markets.

www.supercharge.com.au

RapidClean

Stand 50

COFFEE CART SPONSOR

Established for over 30 years, RapidClean is an Australian and New Zealand owned national company with more than 65 stores. Our business is made up of cleaning supply experts managing their owner-operated stores. RapidClean’s aim is to provide our customers with the support of a national organisation while providing a local service, offering a cost effective one-stop-shop solution. Our stores stock major brands of industrial, commercial, and environmentally friendly cleaning and packaging products. Our collective buying power gives us the ability to offer our customers quality products at the best prices. www.rapidclean.com.au

Record TIME

Stand 322

Record TIME is a digital management system that will streamline your cleaning business. You can create custom digital forms and checklist, sign in/out of job sites, schedule and roster your employees to jobs and reoccurring tasks. Keep track of your employee licences and qualifications, plant management and much more. Save something we all do not have enough of, and that is TIME. www.recordtime.com.au

Restore Solutions

Stand 117

We are specialists in supplying restoration equipment and offering consultancy and training services across a range of industries including medical, automotive, industrial, and damage restoration.Our equipment applications include water damage and flood restoration, structural drying, mould remediation, carpet cleaning, fire damage, air purification, dehumidifiers, humidity control, moisture meters, instruments and more. Through our sister company, Australian Cleaning & Restoration Academy, we conduct regular workshops and online courses to train you and your technicians for the best use of all equipment, with advice on building and growing your business successfully. Contact us for expert solutions and advice, training, and workshops.

www.restoresolutions.com.au

Rubbermaid Commercial Products

Stand 155

Rubbermaid Commercial Products (RCP) has a portfolio of leading brands known for superior performance, design, and innovation. We strive to provide innovative, high-quality, cost-effective, and environmentally responsible products. Our “Work Smarter” philosophy is incorporated into all our products. We consistently develop solutions that are best-in class in durability, ergonomics, and sustainability. www.rubbermaidcommercial.com.au

Sabco Professional

Stand 7

Sabco (South Australian Brush Company) was established in Adelaide in 1892 making it one of the world’s oldest cleaning tool companies. Today, Sabco is still a family-owned business that provides the highest quality, leading edge cleaning products that are at the forefront of innovation. In 2019, the Sabco Professional brand was re-launched to better service and meet the high expectations of professional cleaners and other end users. This included the recruitment of additional, experienced, and dedicated account managers that are actively engaged with our key supplier partners and end users. Our professional range of products are made to an even higher quality specifications then our premium consumer products. This ensures an even longer usage life and a superior performance. At Sabco Professional, we continue to develop innovative products for the professional cleaning market with a high emphasis on products from sustainable resources.

www.sabco.com.au

SC Johnson Professional

Stand 109

SC Johnson Professional is a leading manufacturer of skin care, cleaning, and hygiene products for professional markets. Products include Refresh Foam Hand Wash & Luxury 3-in-1 Hair & Body; Estesol, Solopol, Kresto, Swarfega & Suprega hand cleaners; InstantFOAM hand sanitisers; Stokoderm, Travabon & Stokolan skin creams; Windex, Duck, Mr. Muscle, Glade, Oust, Raid, Off & NEW Tru Shot 2.0 mobile dispensing system. Sustainable solutions include NEW Proline Wave 70 per cent recovered coastal plastic soap dispensers. Visit and learn about our professional cleaning and hygiene products, many certified by GECA and some by HACCP International including OxyBAC antibacterial foam hand wash.

www.scjp.com

SEBO Australia

Stand 83

Made in Germany – SEBO upright and barrel vacuum cleaners, power brushes, polisher and dry powder carpet cleaner provide complete floorcare maintenance for all types of industries.

Recommended by flooring manufacturers world-wide for their deep cleaning capabilities plus positive indoor air qualities. There is a lightweight SEBO machine to suit every type of operator whether they be working in public areas or congested rooms. SEBO will be demonstrating live the SEBO ET Series of Power Brushes – a must for improved efficiency for backpack operators. Plus, the SEBO Professional G5 the ultimate cleaning contractor’s machine, low service costs, and no downtime.

www.sebo.com.au

Service Farm

Stand 210

Service Farm is a specialist in crafting seamless workflows and all-encompassing software solutions for facility management services. Through close collaboration with an exclusive cohort of top-tier facility managers and service providers, Service Farm brought into being ‘FM Farm’ – an advanced digital platform for facility service management. This system is meticulously engineered to completely automate job management, field force coordination, and regulatory adherence, tailored exclusively for facility service providers. Its transformative potential extends to reshaping the landscape of facilities management, offering advantages that are mutually shared among service providers, contractors, and clients.

www.service.farm

2023 – Exhibitors

Shanghai Jie Chi Environmental Protection Technology co.

Stand 115

Shanghai Jie Chi Environmental Protection is a largescale professional cleaning equipment manufacturer with R&D, manufacturing, and sales and marketing. The company has professional R&D and advanced cleaning equipment, and its main product series include washing machines and sweepers. It is committed to providing customers with cost-effective technologies, services and equipment, and its products are sold well all over the country and have been exported to nearly 30 countries and regions. www.jiechi.com

SIMPPLE

Stand 49

Simpple is an advanced technology solution provider in the emerging property-technology (PropTech) space, focused on helping facility owners and operations managers manage their facilities autonomously. Since its establishment, Simpple has developed a proprietary ecosystem solution that automates workflow and the workforce in areas such as building maintenance, security surveillance, and janitorial services. With the next-generation facilities management autonomic intelligence engine, Simpple leverages capabilities in machine learning, computer visioning, data analytics to position buildings to be future-ready equipped with new technologies. Committed to a partnership ethos, Simpple believes its open platform can achieve more with domain expert partners in the various segments of facilities management. With a vision to enable smart building automation, it aims to create an impact in the real estate industry one building at a time. www.simpple.ai

Solaris Paper

Stand 87

Solaris Paper, together with our sister companies Sorbent Paper Company and Cottonsoft NZ, are one of ANZ’s largest manufacturers of kitchen and washroom paper. Our portfolio includes the global B2B leader, Livi; Sorbent Professional, an Australian icon; and Handee Ultra, the top Australian kitchen towel brand. Our extensive range caters to all types of businesses, including industrial sites, schools, healthcare, offices, luxury accommodations, and more. Solaris Paper is uniquely vertically integrated, enabled by our strategic supply partner, Asia Pulp and Paper (APP). This provides complete control over our supply chain - from sustainable plantations that produce our pulp to the final products. As a sustainable and responsible business, we create products and operate with care for our employees, society, and the environment. Annually, our commitments are independently audited by PEFC and SEDEX. www.solarispaper.com.au

Spillz Cleaning Equipment

SILVER SPONSOR

Stand 45

At Spillz, we connect our customers with the best cleaning equipment and machinery to clean their facilities and solve their cleaning challenges. We source and import quality, longlasting equipment that cleans better, faster, and safer. Our wide range of commercial and industrial cleaning equipment and machinery are designed to make cleaning time faster, easier, and more effective. Visit our stand to see some of the newest innovations in the cleaning industry and how we can help elevate your cleaning to new heights. www.spillz.com.au

SPITWATER

Stand 125

Spitwater is the largest Australian manufacturer of quality high pressure water cleaners as well as importer of vacuum cleaners, scrubber dryers and industrial space heaters. The group distributes its commercial and industrial cleaning and heating equipment through capital city distribution centres as well as authorised dealer network throughout Australia. Spitwater pressure cleaner range includes electric, petrol- and Diesel-powered models in cold as well as hot/cold water versions. The group’s vacuum cleaners, scrubber dryers and industrial heaters are high quality, Italian made. The LPG heaters are AGA approved in Australia. Spitwater is focused on providing solutions to customers’ cleaning and heating problems. www.spitwater.com.au

Steam Australia

Stand 323

Steam Australia are the experts in dry steam cleaning systems. As a leading provider of highquality European commercial and industrial steam cleaning equipment, we have been distributing steam cleaners to the market for 20 years throughout Australia and New Zealand. We have built a reputation as the best place for quality equipment and advice. Steam Australia provide knowledge, training, support and provide unique solutions for deep cleaning and surface sanitising across a range of industries. We aim to implement eco-friendly and hospital-approved methods of cleaning across our valued network. Clients include health and aged-care, food production, commercial cleaning, auto-detailing, and hospitality sectors to name a few.

www.steamaustralia.com.au

Symbio ICE CREAM SPONSOR

Stand 3

For almost 50 years, Symbio has dedicated itself to locally manufacturing high-quality cleaning detergents, chemicals, and support equipment. Supporting a range of industries, from complex to simplistic, Symbio strives to know the need, present the solution, and deliver the expectation in every single interaction. But we don’t just stop there, along with thousands of cleaning solutions to choose from, the team at Symbio will help you utilise your products through our expert training and services platform, CTS. At Symbio, we believe everyone should have access to the best cleaning solutions to keep their environment clean, and that’s the Symbio advantage.

www.symbio.com.au

TEAM Software

Stand 92

TEAM Software by WorkWave develops market-leading financial, operations and workforce management solutions for contractors with distributed workforces, with a focus on the cleaning and security industries in the North American, Asia-Pacific, and EMEA regions. TEAM provides cleaning and security contractors in North America with the only awardwinning fully integrated ERP that reduces risk and costs and drives efficiency, profitability, and growth. More than 750 companies and nearly 1 million end users rely on TEAM’s solutions globally. Founded in 1989, TEAM is headquartered in Omaha, Nebraska. www.teamsoftware.com/en-au/

TENNANT Australia and NZ

PRODUCT PLACEMENT SPONSOR

Stand 175

Tennant Company is a recognised leader in designing, manufacturing, and marketing solutions that help create a cleaner, safer, healthier world. With a vision to become a global leader in sustainable cleaning innovation that empowers our customers to create a cleaner, safer and healthier world, Tennant creates solutions that are changing the way the world cleans. Tennant products include equipment used to maintain indoor and outdoor surfaces, as well as TennantTrue financing solutions, equipment parts, service, and maintenance to help ensure superior cleaning performance from your Tennant machines. www.tennantco.com.au

REGISTER NOW:

TerraCyclic International

Stand 1

TerraCyclic’s unique sanitary waste disposal unit has a totally disposable lid and liner cartridge system, which means, no cleaning, less waste, cost savings and an overall reduction of energy use. No other sanitary waste disposal unit offers so much, our unit has a streamlined design, a unique biodegradable and disposable cartridge system and offers a range of retrofit components to deliver a solution that is perfect for your requirements. The units can be either wall mounted or free standing, white or black, either manual, or add a foot pedal or auto sensor the choice is yours! www.terracyclic.com

The Australian Cleaning & Restoration Academy

Stand 118

With over 28 years in the cleaning and restoration industry, Garry Carroll has developed his expertise and knowledge base through training and his personal desire to embrace new technology and cleaning and restoration techniques. We offer our customers real-life knowledge and experience which enable you to change your thinking on how you can improve your customer experience which will improve your business! We believe in teaching hands-on training techniques that can be used in your everyday business; giving you on-the-job confidence and the knowledge you need to accelerate your business and earnings potential. The Australian Cleaning and Restoration Academy offers a range of cleaning and restoration training courses, and education.

www.cleaningrestorationacademy.com.au

The Power Source

Stand 345

The Power Source is a family-owned business working directly with overseas manufacturers to stay at the forefront of battery technology for the Australian market. As the market leader for battery and charger supply and support for industrial and motive applications, TPS is extremely proud to offer the very best in products such as Trojan, Discover, Deltec Batteries, Delta-Q, and S.P.E chargers. Guided by strong family values, our devoted team has cultivated a business founded on the principles of quality, loyalty, and genuine concern for our customers’ needs.

www.thepowersource.com.au

The Robot Factory/ Armaguard Group

Stand 55

Armaguard Group is Australia and New Zealand’s market-leading technology solutions provider with more than 85 years of experience. We offer a full suite of autonomous security and industrial cleaning robotic solutions designed to patrol, secure and clean areas while maximising safety and efficiency. Our robotic solutions create safe and healthy environments including hospitals, warehouses, distribution centres, offices and more. In partnership with The Robot Factory, Armaguard Group is an authorised distributor of Gausium Robotics in Australia and New Zealand. We will work with you to develop a tailored solution to best fit your business needs.

www.TheRobotFactory.com.au

Thinkpac

Stand 319

Thinkpac is a pioneer in sustainable packaging solutions, transforming the cleaning industry with innovative products inspired by circular economy principles. We specialise in importing and distributing bin liners crafted from Australian sourced recycled material. Our unique process involves collaborating with Australian collectors to gather used soft plastics material, recycling it at our ISO14001 accredited facility overseas, and converting

the material into eco-friendly bin liners. Through collaboration, we’re not only reducing waste but also promoting a sustainable future. Thinkpac empowers brands to embrace sustainability, improve their environmental footprint, and meet the rising consumer demand for green alternatives.

www.thinkpac.com.au

Tork

Stand 119

As global experts in professional hygiene, Tork has been delivering hygiene solutions for over 50 years. We empower you with the right knowledge, hygiene products, and services to prepare you for what your business does best. Together with Tork, your business can improve efficiency by lowering consumption, protect staff and customer health and well-being, and enhance the image of your business by delivering a great experience. Our commitment to sustainability can help you meet your sustainability targets. Tork products have a lower climate impact, reduce waste and are ethically sourced. Tork helps you think ahead so you can stay ahead. www.tork.com.au

Trust Commercial Products

Stand 203

Trust is an international, quality manufacturer of commercial products in cleaning, waste, foodservice, safety, and material handling. With a 38 years history and over 500 employees. Trust is famous in 60 plus countries for its superb hotel and cleaning trolleys, mop and waste systems and foodservice equipment with attractive prices.

www.trustcommercial.com

Whiteley

Stand 15

Whiteley is an Australian, family-owned manufacturer of disinfectants and cleaning products. ‘Best practice’ is what Whiteley does; when it comes to cleaning and infection control, best practice saves lives and livelihoods. Whiteley has been making innovative cleaning and disinfection products for 90 years. Proudly based in the Hunter Region of NSW, Whiteley has been recognised for its commitment to developing cutting edge technologies that help create safer, cleaner environments. With the rapid spread of infectious disease, improving cleaning practices and infection control has never been more important. www.whiteley.com.au

Winc

Stand 130

Winc is a workplace supplies company. We free up companies to do what they do best by taking care of everything a workplace needs to work - all in one place and delivered. This includes a vast offering of cleaning and facilities supplies. We’re here for all organisations, whether they’re an SME or large enterprise, in education or health, private sector or government, delivering next business day in major metro areas. Our customers are supported by our team of ISSA accredited health, hygiene, and safety experts who specialise in delivering tailored solutions for our customers.

www.winc.com.au

Zhejiang Jiecheng New Material Technology Co

Stand 325

Zhejiang Jiecheng New Material Technology Co owns three production lines which are specialised in non-woven manufactures. There are also professional R&D teams working on a variety of cleaning materials and daily wiping materials. By sticking to the principle- customers first, the company has established a comprehensive quality manage system to guarantee the stability of quality and service.

2023 – Floorplan

Australia

Stand 175 - Tennant

Stand 179 - CloroxPro

Stand 185 - Fellowes

Stand 186 - Helping Hands Environmental Stand 193 - Peerless JAL

Stand 194 - Aoting Intelligent Technology

Stand 195 - RAMCAR Stand 202 - Dayu Aosen Textiles Co

Stand 203 - Trust Commercial Products Stand 206 - IQ Checkpoint Stand 210 - Service Farm

Stand 315 - Hangzhou WIPEX Nonwovens Co

Stand 319 - Thinkpac

Stand 320A - EcoPower

Stand 320B - i-team ANZ

Stand 321 - Gurru Solutions

Stand 322 - Record TIME

Stand 323 - Steam Australia

Stand 325 - Zhejiang Jiecheng New Material Technology Co

Stand 327 - Hogate (Umbrella Dryer)

Stand 328 - Merich Cleaning Product Co

Stand 329 - 3M Commercial Solutions

Stand 331 - Livingstone International

Stand 335 - Golden Rays

Stand 336 - R&J Batteries

Stand 337 - Australian Industrial Vacuum

Stand 339 - Grenke Australia

Stand 342 - NocoSpray by Equipmed

Stand 343 - Premrest - Beautiful Flooring

Stand 344 - Brain Corp

Stand 345 - The Power Source

Stand 346 - Actichem

Stand 347 - Apollo Safety Health Consumables

Stand 350 - Central Cleaning Supplies

Stand 352 - PUDU Robotics

Livingstone International has transformed into a focused leader in healthcare consumables supply, specialising in health and hygiene. With an extensive range of 65,000 products, we serve across 25 different industries Australia wide and export into 91 countries.

Livingstone has been recognised in the prestigious IBIS World Industry Report OD4092 March 2023 as the leading No.1 Online Supplier in Australia for medical supplies.

This accomplishment showcases our strong commitment to healthcare and continuous innovation, offering high quality Personal Protective Equipment (PPE) and essential health and hygiene items. Livingstone meets and exceeds Australian, European, and American standards, ensuring that our products maintain the highest quality. All orders undergo third-party quality testing before shipment to guarantee their integrity. Livingstone’s product range includes items that meet various certifications and standards including ARTG Listed, ASTM, AS/NZ, and HACCP Grade.

Our key strength is offering our custoners a one-stop-shop solution tocentralise and streamline procurement processes to reduce costs and increase supply chain management. We commit to holding stock and locking in pricing without additional costs, providing stability and reliability to its customers. To effectively serve our customers nationwide, Livingstone operates from six warehouses located throughout Australia.

Partnering with Livingstone means access to unparalleled supply chain capabilities and continuous, uninterrupted supply.

Livingstone has taken proactive steps to reduce our carbon footprint through ESG programs, implementing environmentally friendly practices such as consolidating orders to minimise gas emissions, using energy-efficient lighting, employing fuel-efficient vehicles, recycling, adopting paperless ordering systems, and offering eco-friendly packaging and product ranges. Livingstone aims to be carbon neutral by 2024.

Livingstone International offers a diverse range of essential products for protection, disinfection, and hygiene. From KOVIT 2-in-1 High-Performance Disinfectant and effective Disinfectant Wipes to innovative Air Purifiers and quick-dry Hand Sanitisers, complemented by a comprehensive selection of high-quality Protective Wear, we ensure safety and well-being in various environments and industries.

At Livingstone International, we are dedicated to building long lasting partnerships and delivering sustainable consumable solutions.

Visit us at Stand #331 at the upcoming ISSA Expo to explore our high-quality cleaning, hygiene, facilities and healthcare supplies, ensuring safety and hygiene for all.

Air Purifier

Experience advanced air purification with Livingstone’s innovative air purifier.

• An effective filtration system with pre-filter, negative ions generator, UVC system, and HEPA & Active Carbon Filter for efficient removal of dust, germs and viruses from the air you breathe

• Suitable for a variety of environments, including homes, offices, classrooms, hospitals and nursing homes

• Low-noise operation and a clear LCD for a user-friendly experience

KOVIT Disinfectant Liquid

KOVIT stands for ‘Knocks Out Viruses In Time’ and is a 2-in-1 High-Performance Disinfectant that provides effective disinfection in various settings, including commercial, hospital, industrial and households. Hospital Grade Disinfectant uses BAC + DDAC ingredients and leaves a pleasant lemon scent. Commercial Grade Disinfectant uses DDAC ingredients, is unscented and aircraft-safe formulation.

• Kills 99.9% of SARS-CoV-2 (COVID-19 Virus) and other germs, bacteria, viruses and fungi

• 4th Generation Formulation process

• Passed the new and latest ARTG regulation using newer technology for faster kill times and stronger performance

Disinfectant Wipes

Livingstone’s Disinfectant Wipes offer a convenient and effective solution for killing the COVID-19 virus and eliminating 99.9% of germs.

• Broad-spectrum disinfectant that targets a range of bacteria

• Designed for use on hard, nonporous surfaces

• Provide convenience and efficacy for maintaining a germ-free environment

Alcohol Wipes

A multipurpose cleaner ideal for disinfecting surfaces. Impregnated with medical grade 70% Isopropyl Alcohol and is an effective germicidal and antibacterial wipe.

• Kills 99.9% of germs and bacteria on contact

• Great for cleaning hard surfaces, healthcare and aged care facilities, offices, households and more

Hand Sanitiser

Livingstone’s Hand Sanitisers are a quick-dry hand gel that sanitises and cleanses the skin, instantly killing 99.9% of germs without the need for soap and water, offering a quick and convenient way to promote hand hygiene and prevent the spread of disease in any environment

• Instantly kills 99.9% of germs without the need for soap and water

• Quick and convenient way to sanitise hands and helps prevent the spread of disease in the environment

• Non-greasy with moisturising agents

Protective Wear

Livingstone’s Protective Wear offers a comprehensive range of high quality aprons, gloves, face masks, face shields, boot covers, and sleeves, ensuring maximum protection in various settings. Designed for comfort and flexibility, these products provide a sufficient barrier against potential hazards, making them ideal for medical, industrial and commercial applications.

Cleaning for health

Are

Words Dr. Gavin Macgregor-Skinner

The cleaning industry revolution has begun, and it could be among the most important public health victories of the 21st century.

As cleaning professionals, our ability to verify and validate our work has become a strategic part of our business.

The level of minimum clean indoor air standards is being raised, correcting mistakes from several decades ago that have had disastrous consequences for human health in the built environment.

Education and training demands are at an all-time high, with the need for courses that can certify at the technician level to ensure cleaning professionals have the skill sets and core competencies to be considered a skilled trade and essential.

INDOOR AIR QUALITY REVOLUTION

Two events in May 2023 contributed to the indoor air quality (IAQ) revolution. First, in the US the Centers for Disease Control and Prevention (CDC) released a new health-based ventilation target. Second, the American Society of Heating, Refrigerating, and Air-Conditioning Engineers (ASHRAE) released its enhanced ventilation standard for public comment.

Within the cleaning industry, we have been discussing the importance of ventilation and air exchange rates and that cleaning products and procedures can significantly contribute to IAQ issues in the built environment.

But without a specific ventilation standard and a target number, the result during the COVID-19 pandemic was confusion and a lack of accountability.

you part of the revolution?

“Did you improve ventilation?” differs from “Did you improve it by a specific amount?”

CDC’s new goal is at least five air exchanges per hour (ACH), meaning the equivalent of all the air in a room is replaced five or more times within an hour.

This represents the first time a federal government agency has set a ventilation target to address respiratory infectious diseases.

CDC also made other significant recommendations, such as raising minimum filtration rates with higher-grade MERV-13 filters.

CDC’s recommendations and ASHRAE standards create opportunities for the cleaning industry to engage with our customers and ask, “Don’t you want cleaner indoor air at all times?”

SURFACE CLEANING REVOLUTION

Infection prevention and control is a serious business, but many people react anxiously to suggested changes in cleaning practices. Yet most

current cleaning practices are based on perceived rather than actual risks.

Many expectations about cleaning – shiny surfaces, strong fragrances – have more to do with marketing cleaning products than with actual cleanliness or lowering the risk of getting sick.

The professional cleaning industry already does much to reduce health risks indoors and should take credit for this.

Cleaning businesses can grow and prosper by knowing the reservoirs for germ survival and spread and viewing ourselves as managers of safety and health in the built environment.

But feedback from the professionals who have attended the ISSA workshops has provided significant areas where we need to be better and more robust such as:

• Understand how post-cleaning evaluation a business opportunity is and focus on the health and safety impacts and invisible threats often overlooked.

“

As cleaning professionals, our ability to verify and validate our work has become a strategic part of our business.

• Able to identify health threats and uncover common pollutants, allergens, and microbes that can persist on surfaces and in the air.

• Learn and use measurement tools and techniques.

• Be able to analyse and interpret the results from various cleanliness and air quality measurements, enabling you to understand if your cleaning methods are effective or need adjustment.

• Discover how verifying that specific tasks were completed at a particular frequency and measuring the level of cleanliness determines objectively that you are professional, you have met the expectations of your customers and those you serve, and have removed soil, pollutants, allergens, and diseasecausing germs, thus ensuring a healthier living and working environment.

CLEANING PROFESSIONALS’ REVOLUTION

A person’s role in society is defined via their job and career choices. Anything

that requires mental and physical effort is a job. To that philosophy, a person can have multiple jobs, such as an employee, parent, student, or homemaker.

But what if that job requires knowledge and skills to use equipment, safely and effectively use cleaning products and disinfectants with chemical ingredients, and training to use personal protective equipment? Skilled trades are characterised by the knowledge, education, and skills involved in doing the job safely and effectively.

As technology becomes increasingly prevalent in the cleaning industry, cleaning professionals require specialised training and education.

One common thread for skilled trades is the ability of employees to work outside the traditional business structure.

After a few years of learning the trade and gaining experience and connections in the industry, a cleaning professional is still operating independently or starting their own business.

Many types of jobs are defined as skilled

trades, but what’s missing is the cleaning professional. Now is the time for the cleaning professionals to be recognised as a skilled trade like many other professions.

In 2023, the cleaning industry is seeing monumental shifts. We must join the revolution for air, surfaces, education, and training.

Let’s take advantage of positive press, company, and employee recognition opportunities, taking the lead in creating and maintaining a safe and healthy built environment.

Cleaning for Health is what we do. ■

Dr. Gavin Macgregor-Skinner is the senior director of the Global Biorisk Advisory Council (GBAC), a division of ISSA. As an infection prevention expert and university professor, he works to develop protocols and education for the global cleaning industry to empower facilities, businesses, and cleaning professionals to create safe and healthy environments. This article first appeared in ISSA Today and has been republished with permission.

In 2023, the cleaning industry is seeing monumental shifts. We must join the revolution for air, surfaces, education, and training. ”

New CIMS certification sets the standard

At a time when building service contractors and cleaning companies are operating in highly competitive markets, an internationally respected certification promises to be a gamechanger for cleaning and hygiene standards in Australia

For cleaning industry leader Matt Marsh, the key to the ongoing success of his business is to insist on “continuous improvement”.

The managing director of Sebastian Group believes measures such as adopting new technology and software, finetuning processes and pursuing higher standards of cleanliness are imperative.

This explains why the group has become the first Australian business to complete the Cleaning Industry Management Standard (CIMS) Advanced by GBAC certification. While Marsh and his team had previously achieved other CIMS certifications, they wanted to complete the latest standard, which includes advice from the Global Biorisk Advisory Council (GBAC) a division of ISSA, to promote better health, hygiene, and safety standards.

“The driver for us is that CIMS gives us the necessary guidelines to better operate our business,” Marsh says.

“It’s made us review our organisational structure and it helps us reset and rebuild our business.” He adds that, unlike some other “regimented” standards, CIMS can be customised to fit different operations regardless of their size and target market.

EXPLAINING CIMS

ISSA Oceania manager Lauren Micallef says the broader CIMS certification is a valuable management and operations standard because it caters for how building service contractors, facilities, and in-house cleaning organisations operate. A large part of that relates to the Standard being developed through a consensus standard development process, which brought together volunteers representing varied viewpoints and interests.

ISSA is committed to helping Australian businesses follow the lead of Sebastian Group and achieve the CIMS Advanced by GBAC certification, which has been widely adopted Internationally.

Micallef notes that it is the first consensus-based management standard that outlines the primary characteristics of a successful, quality cleaning organisation, including disinfection and infection-prevention protocols. As such, it demonstrates that organisations are dedicated to a higher standard of cleanliness, which is crucial given today’s environment.

“This certification has been developed by the cleaning industry for the cleaning industry,” she says.

“So, they’re people who understand how the industry works and the demands on both sides when negotiating cleaning contracts. It also ensures from a facility point of view that you’re able to work with credible organisations.”

Perhaps most significantly, Micallef says the CIMS Advanced by GBAC certification is a tool that helps cleaning businesses go to the next level as they improve business practices and systems, standardise processes and educate and empower staff. It also helps cleaning organisations to thoroughly understand a customer’s service requirements.

The CIMS program uses third-party accredited assessors in the field to investigate, analyse and determine if applying cleaning organisations are compliant with CIMS protocols and requirements.

Stuart Nicol, chairman of ISSA’s Oceania Advisory Council, hopes that the rollout of CIMS Advanced by GBAC will lead to a scenario whereby “facility managers and business owners encourage cleaning contractors to have CIMS accreditation, as it will lead to a benefit for all parties.”

“That will be the key to the development of this program.”

He notes that in the US having the CIMS accreditation is a means for major corporations, facility managers and cleaning contractors to showcase their bona fides when it comes to cleaning and hygiene standards.

“There’s a real opportunity, for example, with industries such as aged care and healthcare, which have been under pressure because of the pandemic, to say ‘We’re ticking all the boxes – and one of the boxes is acreditation’. That’s going to be a very strong position to sell.”

Fast facts

• With CIMS Advanced by GBAC certification, an organisation applies for re-certification every two years.

• The program is based on the successful CIMS criteria, but with a renewed emphasis on protecting building occupants’ safety and health through GBAC’s proprietary cleaning, disinfection, and infectionprevention procedures.

“• Cleaning organisations have their systems and processes reviewed by an ISSA-accredited third-party assessor to validate that the cleaning operation follows documented systems and processes that support cleaning for health.

Marsh also points out that one of the other benefits of the certification is that CIMS draws from the long-standing experience and expertise of international experts. He also feels “there is a focus on continuous development.”

Marsh stresses that achieving CIMS Advanced by GBAC is “not an end point” for the Sebastian Group. “This is not a static standard,” he says.

RAISING THE BAR

During the past 40 years, Sebastian Group has grown into a trusted business whose portfolio includes commercial, government, education cleaning, property services, and housekeeping services, corporate waste removal, and specialist floor and carpet restoration.

Marsh says adopting CIMS Advanced by GBAC underlines the group’s pledge to be a well-managed organisation that also aims to be a customer-centred industry leader with a focus on quality and efficiency. He expects that in the future more customers will seek CIMS certification through their requests for proposals (RFPs).

For others considering CIMS Advanced by GBAC, he says the time it takes to complete will depend on the organisation.

“If you’ve already got some good, underlying business structures and systems in place, it should be a relatively fast and easy process. If your business hasn’t really done systems in the past, it will take more work. But you will be rewarded for the effort.”

“We see this as almost being like the starting point and, with the ongoing evolution of CIMS, we can continue to evolve as an organisation.”

OPEN TO ALL

Nicol believes more and more companies will come on board when they realise that CIMS is not just a standard, but a business growth tool.

“It allows them to hunt for new business,” he says. “Internally, too, it gives businesses the ability to educate their own employees about why these improvements are necessary, and how they can strengthen the business and secure their positions. It’s a win-win scenario.”

Micallef praises Sebastian Group for taking the lead in Australia and encourages others to follow suit.

“It’s a real positive for our industry and it’s open to any organisation of any size, so everyone has the opportunity to benefit.” ■

For more information on CIMS contact the ISSA Oceania Team oceania@issa.com or visit www.cims.issa.com

The CIMS Advanced by GBAC certification is a tool that helps cleaning businesses go to the next level as they improve business practices and systems, standardise processes and educate and empower staff. It also helps cleaning organisations to thoroughly understand a customer’s service requirements.

Win more business with better proposals

Time spent on research and fine-tuning will yield results

Words Mike Sawchuk

Too often, when building service contractors (BSCs) submit a proposal, nothing differentiates it from its competitors. Even the company descriptions seem interchangeable. When all bids appear the same, price will prove the deciding factor.

Good proposals take time. If you are a BSC wanting to win more business, you need to produce detailed, client-specific proposals. You need to start the process before the bid is released.

You need to invest research time to uncover important components that typically are not included in a proposal but will make yours stand out.

If you are unwilling to put the time into submitting the proposal – or request for proposal (RFP), as it is most often referred to – don’t bother bidding. Your time can be much better spent.

That being said, let’s examine what constitutes a good RFP submission. But first, let’s take a brief look at what to consider when deciding whether to respond to an RFP at all.

WHEN TO PASS ON SUBMITTING

Don’t waste valuable time on RFPs that don’t make sense for you. This includes RFPs that:

• Are not a fit with your niche, strategies, and values, or where you lack the necessary experience and expertise.

• You have a low likelihood of winning, or where the profit isn’t worthwhile. Only invest your time when there is a good chance to win profitable business.

• Overload your capabilities and divert necessary time and resources away from your current, most profitable customers.

• Are unclear, have unrealistic requirements, or provide insufficient time for you to prepare the bid.

• Provide unfavourable terms and conditions

• You do not have any relationship with the company or key decision-makers.

This last one surprises some BSCs. But think about it, how likely are you to sign a contract and spend considerable money with a stranger?

Clients are no different. If you plan on bidding on an RFP, you need to do some preliminary work. This includes familiarising yourself with

the facility and establishing relationships with the key decision-maker(s).

If an in-person meeting is not possible, try connecting with key staff and commenting on their LinkedIn or using other social media marketing tactics. This process should begin months or years before the RFP is released.

READY, SET, RESEARCH

Now that we have determined when not to bother submitting to an RFP, let’s look at the components necessary to win the RFPs that are a good fit for your company.

To submit a successful response to an RFP, as we indicated above, the first step is to do some research:

• Who are the key decision-makers, the influencers, and what are their root desires and wants?

• Which company cleans the facility now? What are its strengths and weaknesses? How is it performing currently? Are there any deficiencies in its performance?

• Which competitors are likely to submit bids? How do they differentiate themselves?

“

Good proposals take time.

If you are a BSC wanting to win more business, you need to produce detailed, client-specific proposals.

CREATING A SUCCESSFUL RFP SUBMISSION

Once your research is complete, you must communicate clearly and compellingly how your team can best address the needs and wants of the decision-makers and successfully resolve any issues the client is currently experiencing.

Your proposal cannot be a quick refresh of a canned proposal. (Don’t fool yourself into thinking potential clients won’t recognise a cut-and-paste job that fails to address the client’s specific questions, needs, and desires and uses dated language.) Your submission must be tailored to the client’s particular needs to succeed.

Below are other suggestions for the three stages of successfully responding to RFPs:

Before you start

• Read the RFP carefully to get a thorough understanding of all requirements and expectations.

• Refrain from assuming; be sure to ask for clarification of anything that is unclear.

• Allocate the time necessary to complete the RFP, so you are not rushing to complete it at the last minute. Vow to avoid excessive sales and marketing hype; use straightforward, easy-tounderstand wording.

Creating the proposal

• Demonstrate a clear understanding of the potential client’s current situation and the RFP and address the key problem(s) you will solve for them.

• Emphasise your strengths, experience, track

record, and expertise with the specific type of facility and the decision-makers’ needs and wants.

• Offer unique and compelling solutions that differentiate your company from your competitors. What will you provide that the others will not?

• Be as specific as possible. For example, rather than, “We will take care of any issues,” paint a clear picture of measures you will take to ensure the restrooms are clean and orderly.

• Explain the Quality Assurance Management Program you will use to verify and report your cleaning results and validate that their needs are being met.

• Include credible and relevant testimonials and/or case studies to support your claims.

• Outline potential risks or challenges, such as labour and supply chain issues, and provide mitigation strategies.

Final – but vital – steps

• Add an appendix for auxiliary information not required in the RFP, such as brochures, company history, resumes, or detailed team bios. Be careful not to include anything required in the RFP itself in the appendix.

• Ensure your proposal is well-structured, visually appealing, and easy to read. Make it interesting and easy for the client to absorb essential information by using short paragraphs, subheadings, bullet points, and exciting—but relevant—graphics. If you are not a great writer or designer, get help.

• Provide a one-to-two-page executive summary that illustrates your understanding of the customer’s unique situation and how your proposal will best meet their needs, wants, and RFP requirements.

• Proofread all copy.

• Ask someone you trust outside your company to provide honest feedback on how your proposal reads. Your proposal must be clear and compelling to the potential client, not just to you and your company.

• Submit the completed proposal on time and send a follow-up to confirm delivery.

If you do not win the bid, request a debriefing meeting in person, if possible, to obtain feedback. Ask specific questions, such as why the other company was selected over yours, whether the client was impressed with your proposal, and where you could have been more convincing. This feedback can prove invaluable when developing your next proposal. Follow these suggestions to create strategic proposals and win more profitable business. For more information on writing better proposals, I recommend the book Win More Business—Write Better Proposals by Michel Theriault. ■

Mike Sawchuk is an industry consultant who assists owners and business leaders to drive growth in sales and profits. He can be reached through his company website at www.sawchukconsulting.com .

This first appeared in ISSA Today and has been republished with permission.

Your submission must be tailored to the client’s particular needs to succeed.

WUDA-1200

Wet Umbrella Dryer Australia 1200 Long Unique Design Features:

Intelligent design with innovative features. Wet Umbrella Dryer Australia is the first of it’s kind locally manufactured and available to the Australian market.

• Proudly manufactured in Australia from locally sourced materials.

• 100% Eco Friendly and sustainable with no plastic bags required.

• All panels are full recyclable, made from HDPE (type2).

• HDPE has high impact strength and is very hard to crack under pressure. This guarantees years of reliable service in a tough commercial environment.

• Cleverly designed side ventilation allows microfibre pads to dry when not in use.

• Fully washable and replaceable high quality microfibre pads.

• No wet floors with purposely built in splash guard.

• The use of rubber and foam ensures durability and minimal chance of injury.

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10 myths about business marketing

What you need to know to help take your business to new heights of success

When it comes to marketing a small business, there are some truths that we hold dear.

We understand the importance of return on investment (ROI) because budgets are tight, we know that effective marketing can make or break a business, and we’re aware that it’s

often the owner or founder who handles marketing responsibilities.

However, amidst these harsh truths, there are also numerous myths that hinder small businesses from taking control of their marketing and steering it towards success.

As someone who has supported small and medium-sized businesses in marketing for the past eight years, I’ve identified these myths and I’m here to debunk them.

Myth 1: Marketing is constantly changing and it is hard to keep up

This is a common misconception. While marketing technology may evolve (e.g., changes in social media platforms), it doesn’t change as rapidly as you might think. Underneath all the technology, there are simple marketing techniques that remain consistent, rooted in the timeless behaviours of the humans we aim to engage with. By focusing on the core principles of understanding your target audience, creating compelling messaging, and delivering value, you can build a strong foundation for your marketing efforts.

Myth 2: There is a secret trick to marketing

I wish. Unfortunately, there’s no magic trick that guarantees marketing success. Behind every successful business and marketing campaign lies a trail of experiments, tests, and failed attempts. It’s about embracing best practices and learning from the experiences of others. Instead of searching for a secret formula, focus on understanding your unique value proposition, identifying your target market, and delivering your message consistently across different channels.

Myth 3: I need to get a formal education to be good at it

While some education may be helpful, formal learning doesn’t guarantee success over anyone else. Marketing is a dynamic field where practical experience and adaptability are often more valuable. Embrace learning from any available source, including testing and experimenting within your own business. Stay up to date with industry trends, attend webinars or workshops, and engage with online communities to expand your knowledge and network.

Myth 4: Marketing is expensive

Yes, marketing can be expensive, especially when considering traditional advertising methods or large-scale campaigns. However, not all marketing strategies require a big budget. In fact, there are countless ways to turn strangers into loyal fans that cost little to no money at all. Leveraging digital platforms such as social media, content marketing, and email marketing allows you to reach your target audience effectively without breaking the bank. Focus on

creating valuable content, engaging with your audience, and nurturing relationships to drive organic growth. Even just employing different sales strategies can transform your business through the number of leads you convert into customers.

Myth 5: I need to outsource all of it

False. While it’s true that marketing can feel overwhelming, and certain aspects may require specific technical expertise, there are plenty of tasks that you can handle yourself with consistency, patience, and free resources.

Myth 6: I need to keep all of it in house

Conversely, this is also false. While it’s important to maintain control over your marketing strategy, there are times when outsourcing certain tasks or seeking external expertise can be beneficial. Marketing agencies or freelancers can provide specialised skills and insights, help you navigate new platforms or technologies, and save you time and effort. The key is to strike a balance between in-house and outsourced marketing to maximise your resources and achieve your goals effectively.

Myth 7: My competitors know something

I don’t

It’s easy to fall into the trap of thinking that your competitors possess some secret knowledge or strategy that sets them apart. However, the reality is that you may be overestimating everyone else around you. You already possess the necessary tools, experience, and insights to succeed beyond them. Letting go of this myth will instil the confidence you need to thrive. Instead of focusing solely on your competitors, invest your energy in understanding your target audience, identifying their needs, and delivering value that sets you apart from the competition.

Myth 8: My competitors are spending more money on marketing than me

Often, this is also a myth. It’s natural to assume that your competitors have bigger budgets or are doing more than you. However, the reality may be different. You may be more aware of their advertising efforts, or they may have simply found a formula that works for them. Or else they’ve captured your cookies and you just think they’re spending a lot of money because you see their ads everywhere.

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Underneath all the technology, there are simple marketing techniques that remain consistent, rooted in the timeless behaviours of the humans we aim to engage with.

Myth 9: Any DIY marketing efforts I make are going to be terrible

Absolutely false! DIY doesn’t equate to poor quality. In fact, investing your time in marketing can be more valuable than any money you spend because you possess an intimate understanding of your own business. Imagine the compounding effect of spending just 2.5 hours per week on your marketing efforts. That’s nearly 20 working days dedicated to marketing in a year, while many of your competitors may be doing nothing at all. Additionally, there is an abundance of tools available to help you execute marketing activities effectively. Whether it’s designing graphics, scheduling social media posts, or analysing data, there are user-friendly and affordable resources that empower you to take control of your marketing efforts.

Myth 10: A strategy is the same as a plan

A strategy, much like an idea, a dream, a wish, a theory – is not the same at all as an actionable plan. You need both. You need not only the strategy to get you to your goals with marketing but you need the step by step plan that you can implement to help you achieve it. You need to know what to do with any time you dedicate to marketing or any money that you have to allocate to it. You need to know when it’s working, when to abandon it, or pivot. A plan is very different from a strategy and combining the two is a misstep.

Successful marketing is not about magic tricks or enormous budgets. Identify exactly where you are losing customers on their journey from stranger to fan and then work consistently on improving.

By debunking these common myths, you can gain a clearer perspective on small business marketing and empower yourself to make informed decisions. Embrace the opportunities available to you, leverage your unique strengths, and focus on building authentic connections with your audience.

Remember, successful marketing is not about magic tricks or enormous budgets. Identify exactly where you are losing customers on their journey from stranger to fan and then work consistently on improving.

With the right mindset and a willingness to learn and adapt, you can achieve remarkable results and drive your small business to new heights of success. ■

Amy Miocevich is author of The Very Good Marketing Guide and founder of Lumos Marketing. www.verygoodmarketing.com.au

Embracing disruption

The potential of robotic automation and augmented reality in facility management

Whether provided by contractors or in-house, facilities management and cleaning services are industries ripe for disruption.

Despite the availability of technology, these industries have been slow to adopt it due to several obstacles, including a lack of digital skills, competing priorities, and cost-cutting efforts.

However, there is an opportunity to fully integrate facility management systems using service robots and smart technologies, which can lead to increased productivity, cost reduction, and the development of better value-added information.

One innovative approach is the use of robotic automation and augmented reality to manage repetitive and hazardous tasks, freeing up personnel for more complex and skilled jobs.

This article highlights the benefits of these technologies and offers suggestions for how facilities management leaders can successfully implement them.

A TARGET FOR DISRUPTION

By embracing these emerging trends, facilities management companies can streamline operations, reduce downtime, and enhance the quality of their services.

However, these factors make facilities management an attractive target for disruption. Customers have already started to demand this disruption, but the question remains whether facility management companies are up to the challenge.

There is a significant opportunity to develop technology and processes that can fully integrate facility management systems. This integration can optimise the use of service robots and smart facility technologies throughout the facility, leading to increased productivity, quality, cost reduction, and the development of better value-added information.

One such innovative approach is the use of robotic automation, which can handle repetitive tasks and free up personnel for more complex and skilled jobs.

Additionally, augmented reality can assist facility managers in remotely controlling and monitoring automation systems from afar, increasing efficiency and reducing the need for much on-site personnel.

These represent a portion of the untapped potential for digital transformation and the integration of advanced technologies. As such, there is a significant opportunity for businesses in this industry to embrace disruption and improve their services.

A PREFERRED SOLUTION

Robotic automation is increasingly becoming the preferred solution for performing repetitive and hazardous tasks in a variety of industries.

Currently, Asian and European companies are leading the way in manufacturing and adopting robotics for services such as cleaning and security, with widespread adoption expected to occur within the next decade.

Leading companies are actively integrating robotics into their facilities management operations to perform tasks such as floor cleaning, window washing, power washing, and even drones to vacuum ceilings.

Ongoing innovations in robotics include developing both hardware and software for internal and external machines. The benefits of such robots are many, including the potential to reduce operating expenses, freeing up existing staff to focus on highervalue activities, and mitigating some of the risks associated with these tasks.

• Repetitive tasks are prime opportunities for integrating robots into operations, as they typically follow the same process every time. A few companies are currently designing and building robots to automate repetitive tasks such as those performed in bathrooms and on floors.

• Hazardous tasks, such as stripping wax

Leading companies are actively integrating robotics into their facilities management operations to perform tasks such as floor cleaning, window washing, power washing, and even drones to vacuum ceilings.

or HVAC duct cleaning, pose potential risks to human workers. The use of robots for these jobs could enable companies to reduce costs and minimize risk, while maintaining productivity and efficiency.

With the rapid evolution of technology, there has been an emergence of endto-end augmented reality (AR) solutions that have the potential to revolutionise facilities management. AR is different than virtual reality (VR).

AR uses a real-world setting as opposed to VR, which is entirely virtual (not physical form). AR users can control their presence in the real world; VR users are controlled by the system. AR enhances both the virtual and real world, while VR only enhances a fictional reality.

Leading technology players are currently experimenting with various applications of AR to support workers in selected tasks.

For instance, a remote-assisted maintenance toolkit, which comprises endoscopic and thermal cameras, a microphone, and a portable computer, enables an equipment operator to connect remotely with an expert who can guide them through the maintenance procedure. This technology has the potential to greatly enhance the maintenance process

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by providing real-time support from an expert, regardless of their physical location.

In addition, AR maintenance also offers operators support through an integrated equipped with special glasses and software that provides detailed guidance on proper maintenance procedures. By leveraging this technology, workers can seamlessly access vital information and instructions, which can enhance their productivity and reduce errors.

Overall, the development of end-toend AR solutions represents a significant opportunity for facilities management companies to streamline their operations, reduce downtime, and enhance the overall quality of their services.

As the facilities management industry continues to evolve, leaders cannot simply flip a switch to harness these emerging trends. Instead, companies may need to adjust their strategy, organisational capabilities, and culture to stay competitive.

Furthermore, as some of these trends are still in their infancy, executives should focus on laying a solid foundation to enable their organisation to adopt successfully and

implement these trends. To this end, several actions can be taken:

1. Conduct a comprehensive review of the organisation’s existing strategy, culture, and capabilities to identify areas that require improvement or modification.

2. Develop a clear roadmap that outlines the steps required to successfully adopt these emerging trends, including the necessary investments in technology, talent, and infrastructure.

3. Invest in the necessary talent to support these emerging trends, including individuals with experience in areas such as robotics, AI, and data analytics.

4. Foster a culture of innovation and experimentation where new ideas are welcomed and tested.

5. Establish clear metrics to measure the success of these emerging trends and ensure that the organisation is continuously monitoring and adjusting its strategy to achieve its objectives. By taking these actions, facilities management leaders can effectively position their organisations to harness these emerging trends and drive growth in the years ahead.

Jon Hill is the CEO of Cobotiq and presents to business managers how to create and implement profitability information. He is a frequent speaker and presenter on the future impact of automation and technology in the cleaning industry. This first appeared in ISSA Today and has been republished with permission.

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With the rapid evolution of technology, there has been an emergence of endto-end augmented reality (AR) solutions that have the potential to revolutionise facilities management.

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From good to great: A blueprint for business success

In business, relying solely on experience is not a sustainable strategy. To be successful, you need a well-crafted business operating model that can guide you in any economic condition.

In this article, we delve deep into a systematic approach that combines strategic foresight with intuition, and experience, empowering you to create lasting success regardless of the economic landscape.

Get ready to uncover the secrets of leveraging a business operating model to transform your business from good to great.

1. Cultivating a success-oriented culture

Phenomenal success is not a stroke of luck; it is a deliberate outcome of purposeful actions and mindset.

Success starts with a clear vision and unwavering commitment. Sustainable success comes from cultivating a successoriented culture within your business and letting it drive staff daily actions.

Initially, creating a success-culture is challenging, but ultimately worth it. It may surprise you to learn that we find the biggest challenge lies with managers not the staff. Discover how a business operating framework can support you on this journey.

2. Harness an operating framework for business success

Financial management lies at the core of any successful business. To achieve peak performance, implementing a simple, easy-to-understand scorecard is crucial. Align your scorecard with your vision and involve your team in reviewing and problem-solving. Engage and recognise your team’s contributions to create a culture of innovation that propels your business forward. Scorecard + staff problem solving = innovation. Discover how your scorecard and staff collaboration lead to remarkable innovation.

3. Focus on customer-value KPIs: The key to building lasting relationships Measuring the right key performance indicators (KPIs) is critical. Shift your focus to customer centric KPIs that truly reflect the value you deliver. Our Financial Peak Performance Operating Framework emphasises four customer-value KPIs: Cost, speed, quality, and service. By consistently meeting and exceeding customer expectations, you cultivate loyalty and forge long-lasting relationships.

4. Frequency matters: Building positive habits for continuous improvement

In creating a success culture, consistency is key. Research shows that it takes 66 days on average to form a daily habit. Therefore, to achieve a habit with a monthly activity, it will take 66 months or 5.5 years. The goal is to create a daily habit of staff problemsolving and improving your business. Increasing the frequency of measuring your KPIs, reviewing your scorecard, and problem-solving will build positive innovation habits within your business. Embrace a more frequent and disciplined approach to assessing your business’s

performance. Monthly reviews don’t work! They are not enough to drive sustainable change.

Four keys to your success:

In any economic climate, the path to phenomenal success is within your reach.

1. Understand that success is not accidental but the result of purposeful actions and mindset.

2. Embrace an established framework that encompasses financial peak performance™, people, and innovation.

3. Measure the right KPIs, focusing on customer-centric metrics.

4. Increase the frequency of tracking progress to build positive habits. Shape your business’s destiny with resilience, adaptability, and unwavering commitment.

Embrace the blueprint for phenomenal success and watch your business soar to unprecedented heights. ■

Brad Horan is a business growth consultant for commercial cleaning businesses. You can reach him at bhoran@lucrature.com or visit www.lucrature.com.

Navigating economic uncertainty: Building resilience and managing risk

The cleaning industry, much like many others, faced its share of challenges during the pandemic. However, it proved to the world its importance in keeping everyone safe and its mettle by continuing to trade profitably even amidst the storm.

As we step into the middle of 2023, the economic landscape has evolved, presenting new hurdles such as rising costs and reduced consumer spending.

To remain successful and thrive, businesses in the cleaning industry need to prioritise resilience.

In this article, we will explore the importance of business resilience and share insights on how successful businesses navigate economic uncertainty and build resilience.

WHAT SETS BETTER PERFORMING BUSINESSES APART?

In uncertain times, the most successful businesses stand out due to their realistic approach and ability to adapt. They acknowledge the prevailing conditions, identify key drivers in their industry, and act swiftly and decisively.

No matter the industry or financial strength, the key is to face the facts head-on and make informed decisions. Opportunities can arise amidst chaos, and prepared businesses are best positioned to seize them. That’s why it is important to…

1. Understand the trading conditions

Business owners that keep their ears to the ground and stay across the changing conditions are generally better placed. The one’s that do

well in this environment continue to monitor where they are in the business and economic cycle, learn from their peers and get advice.

At this moment in time, they know that whilst there is some indication that inflation is stabilising, future cost pressures remain uncertain. This uncertainty has resulted in a decline in spending in some areas of the economy and we’ve seen more clients report incidences of theft of both physical equipment and of information in recent times.

In these conditions, successful businesses know that they need to adopt more calculated, informed, and timely decision-making strategies to stay on top of the changing conditions.

2. Think long-term

The foundation of resilience lies in thinking longterm. This means having a clear vision, mission, and set of values. Businesses must make their vision more profound than merely providing products or services. For instance, cleaners protect people and maintain safety, they don’t just wipe down surfaces. By instilling pride and purpose in employees and communicating your long-term objectives, businesses create a culture of resilience.

Thinking long-term does not mean that if something isn’t working that you should hold on to it, it means focussing on your objectives. Sometimes you do need to cut your losses when it comes to a strategy that is not working - doing nothing is still a decision. So be honest with your business performance and don’t be afraid to pivot your strategy when necessary. It can be painful, especially if you have invested a lot into a strategy, but the first thing you should do when you find yourself in a hole… is to stop digging.

3. Make cashflow a priority

Cash flow management is critical for business survival. Start by understanding fixed costs and potential changes for the coming year. Aligning your business strategy with cash flow forecasts can help anticipate challenges. Create a financial forecast to gain insights into potential cash flow hurdles and seek advice from external advisors to refine your strategy. Regularly monitor and manage your cash flow plan to stay proactive in dealing with uncertainties.

4. Stay on top of taxes

Many of the government stimulus measures that business benefited from over the last few years have now ended.

One of the last to finish was the temporary full expensing measures, which allowed most businesses to write off 100% of their equipment purchases. Now that this is finished, many

businesses might find that they have a higher tax burden than in previous years. If this has not been planned for, then this can be very damaging to a businesses cashflow.

Those businesses that outperform in uncertain economic environments understand the impact that these changes in tax legislation have on their businesses. They take steps to ensure they are across these changes and work with advisors that are across all the other available tax incentives.

5. Nurture business culture

Don’t forget that your people are also feeling the pinch. The cost of living is going up and this can put significant strain of your people and their families. Those businesses that perform well know that a good culture is an asset. People stay with businesses they like working for, even when things are tough. Don’t allow your culture to be another reason that your employees look elsewhere. Nurture those rituals that reflect the company’s values and involve employees to help foster a sense of belonging and security no matter what the environment.

6. Ask the right questions

In an ever-changing landscape, those business owners that succeed also tend to consistently ask the right questions and seek out answers. Including:

• How are our clients’ needs changing during this period?

• What sets us apart from our competitors?

• Have we prepared for worst-case scenarios?

• What risks are we not prepared for?

• Can we optimize operational efficiencies?

• Are there any opportunities within the uncertainty?

• Do we need external assistance to bolster our efforts or protect against risk?

The cleaning industry has demonstrated incredible resilience in the face of adversity during the covid years.

As the economic landscape continues to shift, building business resilience is more important than ever. By understanding the trading conditions, making informed decisions based on what works for other business, and managing cash flow effectively, businesses can steer through uncertain times and position themselves for long-term success.

Cultivating a strong culture focused on the longterm will create a united and strong organisation. During uncertain waters, resilience becomes the lifeline that enables businesses to sail through and thrive. ■

Andrew Ash is director - business advisory, HLB Mann Judd

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By understanding the trading conditions, making informed decisions based on what works for other business, and managing cash flow effectively, businesses can steer through uncertain times and position themselves for long-term success.

Labour hire licensing scheme: what you need to know

Providing safe and fair conditions for commercial cleaning workers is the responsibility of both the companies that supply the workers and the companies using their services.

Victoria’s labour hire licensing scheme, which covers most businesses that clean commercial premises, is in place to protect workers, businesses, and the wider cleaning sector.

Under the Labour Hire Licensing Act 2018 (Vic), businesses that supply workers other than a director to clean commercial premises generally require a labour hire licence.

Cleaning services can include carpet cleaning, gutter cleaning, window cleaning, office cleaning. Commercial premises can include shops, restaurants, factories, offices, and schools.

Anyone involved in procuring or recommending these cleaners, such as facilities managers, should ensure their cleaners are licensed, to avoid significant risks around unlicensed labour hire operations.

Maximum penalties exceeding $600,000 for companies and $150,000 for individuals apply for providing or engaging unlicensed labour hire services, under the Act.

“The same maximum penalties apply whether you engage another company to provide unlicensed labour hire services or actually provide those services,” says Labour Hire Licensing Commissioner, Steve Dargavel.

“This helps to support a level playing field, and contributes to a fairer industry that treats workers properly.”

Victoria’s licensing scheme was introduced in 2018 to protect vulnerable workers and improve the integrity of the industry, following a number of inquiries highlighting unlawful practices and exploitation.

The Victorian scheme followed the introduction of a labour hire licensing scheme in Queensland. Schemes are also in place in South Australia and the ACT. Businesses should ensure they are aware of their legal obligations regarding labour hire in their local jurisdictions.

HOW BUSINESSES CAN CONTRIBUTE

Businesses operating in Victoria should only using licensed providers and take active steps to ensure that workers on their premises are being treated lawfully.

Businesses can also assist by reporting any providers doing the wrong thing via the LHA website, around issues such as:

• labour hire worker mistreatment (e.g. underpayment)

• unlawful arrangements (e.g. tax avoidance)

• a provider advertising or providing services without a licence. Reports should include details such as business names and addresses, dates and relevant documents or other evidence.

OBLIGATIONS UNDER THE VICTORIAN SCHEME

Under the Labour Hire Licensing Act 2018 (Vic), labour hire providers must meet a range of obligations, including to:

• hold a valid licence before advertising or providing labour hire services

• ensure directors and other key people in the business are “fit and proper persons”

• meet their obligations to workers regarding pay and conditions

• meet their legal obligations in areas such as taxation, superannuation and workplace health and safety.

The key obligation for host businesses under this Act is to use only licensed labour hire providers, though hosts can also be liable for a provider’s contraventions under workplace law.

“It’s important for businesses to know who is working at their facility, and to take active steps to ensure workers are being treated lawfully,” says Commissioner Dargavel.

FOCUS ON COMMERCIAL CLEANING

LHA is now engaging new commercial cleaning businesses – when they obtain an Australian Business Number (ABN) or register for GST – to prompt them to consider their obligations and seek appropriate advice around licensing.

LHA is also working directly with accountants to ensure they inform their commercial cleaning clients of the obligation to obtain a labour hire licence.

This proactive engagement supports businesses and their advisers to reduce risks around non-compliance, including penalties or business disruption, and gives businesses every opportunity to start off on the right foot.

These actions, including prosecuting businesses that fail to comply with their obligations, are part of a compliance and enforcement program targeting significant harms to workers, and key labour hire industries, including commercial cleaning.

To support businesses in understanding the licensing scheme and their obligations, LHA is also holding information sessions and targeted engagements across Victoria’s regions throughout 2023. ■

Visit LHA’s commercial cleaning industry webpage to access a range of guidance and information, and access LHA tools: labourhireauthority.vic.gov.au/commercial-cleaning

You can learn more about Victoria’s labour hire licensing scheme, including how to apply for a licence and how to comply with your obligations, on the LHA website: labourhireauthority.vic.gov.au

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Unlock the power of an MRO audit

Keep your facility running smoothly by auditing its maintenance, repair, and operations processes

Maintenance, repair, and operations (MRO) are an essential aspect of any organisation that uses equipment, machinery, or facilities.

The term MRO describes the set of activities associated with the upkeep of a facility, including the maintenance of the building, the systems that operate within the building, and the equipment used for organisation’s business operations.

An MRO audit helps organisations assess the effectiveness of their MRO activities. It examines the management of equipment, tools, supplies, and vendors— and scrutinises an organisation’s cleaning, maintenance, and compliance procedures—to ensure the continuous operation of facilities.

IDENTIFY TROUBLE SPOTS

Cleaning is an essential part of maintenance, as a clean and hygienic environment leads to smoother facility operations. Organisations without effective cleaning procedures in place can experience health and safety risks, as well as equipment damage.

MRO audits are useful in detecting facility areas where staff can improve cleaning procedures. An MRO audit can provide information helpful in creating cleaning checklists, identifying areas in need of increased cleaning frequencies, and recognising procedures that can be improved, such as through the use of more effective cleaning products.

In addition to monitoring cleaning processes, an MRO audit can help improve and streamline maintenance activities within a facility. Organisations without effective maintenance

procedures in place often experience equipment failures.

A facility’s maintenance and repair activities can preserve the lifespan of its equipment by keeping it operating efficiently without unscheduled downtimes.

A well-conducted MRO audit can pinpoint equipment that is prone to frequent breakdowns, prompting facility managers to regularly service these areas, keep detailed maintenance records, and switch to more effective maintenance products.

ORGANISE YOUR VENDORS AND INVENTORY

Organisations cannot effectively clean and maintain their facilities without the appropriate products. Inventory management involves the management of spare parts, tools, and other supplies needed to ensure the continuous operation of equipment and facilities.

An MRO audit can help organisations optimise their inventory management, so they don’t run out of products necessary for the upkeep of their facility. By identifying products which have been overstocked or understocked, an audit prevents inaccurate inventory records. It ensures organisations have enough products in stock without incurring unnecessary costs.

Along with the necessary inventory, vendors are another important commodity. Effective vendor management ensures that an organisation has access to the right spare parts and equipment, at the right time and at the right price.

An MRO audit can identify actions to enhance vendor management, such as steps to negotiate better pricing, shorten lead times, and improve the quality of parts and equipment.

ENSURE LEGAL COMPLIANCE

Many organisations operate in industries that are subject to strict regulations. Compliance with these regulations is essential to avoid fines, penalties, and legal action.

An MRO audit can identify areas where an organisation may be noncompliant, for instance, by using nonapproved parts or by failing to keep adequate record-keeping. Addressing these areas of noncompliance can help an organisation avoid legal issues and maintain a good reputation within its industry.

DON’T SKIP STEPS

Whether you use auditing software or an “old school” technique, MRO audits are a necessary first step in your organisation’s maintenance operations. Don’t be tempted to save time by skipping this step. You will run the risk of losing time due to equipment breakdowns, inventory shortages, and noncompliance penalties. ■

Tim Poskin is the director of ISSA Consulting. He currently serves as chair of the ISSA Cleaning Management Institute (CMI) workloading and benchmarking committee. He can be reached at timp@issa.com.

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MRO audits are useful in identifying facilities areas where staff can improve cleaning procedures.

The sales function continues to play a critical role in business success today.

For our industry, it is an essential differentiator that brings added value against online-only competitors. It is also a function that has encountered tremendous change over the past few years.

E-commerce growth has been a significant disruptor to the role of the salesperson. As companies have invested in and improved their content and user experience on their websites, they have become an important part of the buyer’s journey.

Within the jansan industry, websites can play a significant role in top-of-funnel sales activities. But nothing beats the first-hand knowledge and service a wellinformed salesperson can bring to their jansan customers.

In this business, the customers these sales teams support depend on that knowledge to ensure success within their role.

More recently, the pandemic has upended the tried-and-true practices of the salesperson in our industry and all industries.

Very quickly, sales teams had to adapt to being unable to meet face-to-face. This required innovative approaches to connecting, engaging, and selling.

Much like with digital disruption, sales teams stepped up to the task and found new ways to achieve their goals. Disruption won’t stop here. It will be a reality going forward. Not all sales organisations will come out with the same results.

In my experience, I have seen the strongest and most successful sales organisations guided by three principles. They are strong sales leadership, aligned incentives, and accountability.

Principles of sales success

STRONG SALES LEADERSHIP

The sales role is full of highs and lows and unexpected issues that demand quick response and daily pivots. If left alone, a salesperson could easily be caught up in the day-to-day demands and demotivated by a string of unfortunate outcomes.

Having a good frontline sales leader can ensure salespeople stay focused on their goals and motivated to move forward even during trying times.

Your best sales leaders are not always your best salespeople. It’s important to select leaders that have leadership interests and qualities. Once you choose them, invest in them, since they are critical to ensuring day-to-day execution and are close to the customer.

can be unsettling for seasoned salespeople, but without changing, you will never achieve your business goals.

ACCOUNTABILITY

Business success and the effectiveness of any sales team comes down to accountability. Having aligned incentives and strong sales leadership in place are critical elements to supporting an accountable salesperson.

Aligned incentives ensure the salesperson is doing the right activities, and effective leadership can keep salespeople on task while holding them accountable to the goals that have been established.

Accountability should be an objective exercise with transparency into each salesperson’s performance.

Good sales leaders will work with their teams to keep them on track and problem solve when there are challenges. They will also recognise when salespeople aren’t up for the task or don’t possess the necessary skills to succeed. In these instances, it is essential to let poor performers go.

Accounting for the dynamic environment we live in, we won’t be able to anticipate every challenge that will come our way.

ALIGNED INCENTIVES

Salespeople are motivated by rewards and incentives. In order to ensure your sales team is working towards the right goals, it is critical that their incentives are aligned to organisational goals.

This sounds simple, but as businesses evolve, it’s not uncommon for sales incentive programs to become stagnant and not grow with the business.

Changing compensation and incentive programs to match new business realities

But we can put the right approaches in place, particularly within our sales organisations, to provide us with the best foundation for success, regardless of the challenges we face or opportunities we seek. ■

Harry Dochelli is the former president of ISSA, and is the CEO and president of Essendant. He can be reached at hdochelli@essendant.com. This article was first published by ISSA Today and has been republished with permission.

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The sales role is full of highs and lows and unexpected issues that demand quick response and daily pivots. ”

Prepare your facility for a natural disaster

Natural disasters might be a rare occurrence and, subsequently, a very low risk for most facilities—but that doesn’t mean you shouldn’t prepare for one.

It takes just one natural disaster, such as a flash flood, to severely damage a facility. Buildings can be compromised or inoperable for days, weeks, or even months. In addition to structural damage, natural disasters can cause significant financial losses.

Identify which natural disasters pose the greatest threat to your facility. If you are in a high-risk zone – prone to disasters – it’s even more important to be cautious. You should assess other potential risks as well, including bushfires and severe storms.

The most successful natural disaster management systems are comprehensive with a risk-focused strategy. The following advice can help you be prepared if a natural disaster strikes.

KNOW YOUR FACILITY

You can’t be prepared for a natural disaster without having details about your facility at hand. It’s necessary to have detailed blueprints of the entire site, including

important infrastructure like hazardous installations of chemical processes and equipment, gas pipelines, and drainage systems. Knowing the location of all drainage systems can help redirect floodwaters, and understanding which pipelines might have been damaged during an earthquake can aid in postdisaster management.

Take particular care to identify areas that could pose more significant problems, such as those containing hazardous machinery or chemicals, or equipment that is crucial for the facility’s operation. Also, it’s important to know the location of all designated confined spaces. This information can be critical in determining where workers might become trapped during a disaster or to prevent potential risks, such as toxic gas build-up.

Consider using building information modelling (BIM) to gather information about your facility. BIM is not just a tool for designing and constructing buildings. Its 3D facility representations can provide a comprehensive database of a building’s maintenance history and physical assets. Asset information is critical for understanding the physical layout and infrastructure of your facility.

SET UP AND TEST YOUR SYSTEM

Once your site knowledge is well established, you’re ready to put a comprehensive natural disaster risk management plan in place. This plan should be a part of your safety management system and include measures to be taken in the following four phases, as outlined in an article on crisis and disasters risk management published in Ethics, Medicine & Public Health.

Preparedness: Actions taken prior to an emergency to facilitate response and promote readiness

Response: Actions taken during an emergency to save lives, property, and the environment

Recovery: Actions taken after an emergency to restore and resume normal operations

Mitigation: Efforts to reduce the effects or risks associated with hazards. You can also take the following threepart approach to natural disaster management, as outlined in an article on emergency disaster response by the British Geological Survey: Pre-disaster: This stage involves taking a risk assessment of your facility, setting up preventative measures, and seeking participation from all building residents. It

Include employees in your risk management strategy

also involves setting up a warning system and an evacuation plan.

Disaster: At this stage, you will be focusing on providing immediate assistance to those directly affected by the disaster. The next priorities include assessing damage, providing ongoing assistance, and restoring infrastructure.

Post-disaster: The stage immediately after the disaster involves reconstruction, the process of economic and social recovery, and ongoing development.

Once you have your natural disaster response plan in place, it’s important to do the following:

Check your emergency equipment, such as sirens, bells, and digital alerts. Make sure they are working properly and can be easily heard or seen.

Include hypothetical natural disasters in your emergency drills. This will help you determine how quickly your employees can respond and evacuate.

Inquire about the response times of local, state, and federal agencies. This is especially important if your facility contains hazardous materials or equipment. It’s a good idea to establish communication channels with these agencies before you need them in an actual emergency.

INVOLVE YOUR EMPLOYEES

Employee buy-in is crucial to your facility’s natural emergency planning. To achieve this, establish a team of employee representatives from the entire facility to coordinate planning and respond to natural disasters. Also involve employees in your facility’s disaster risk management process. Don’t fall into the trap of making risk assessments the sole domain of management.

Your emergency response planning should entail training employees in your facility’s natural disaster response. Ensure that all employees receive appropriate training based on the facility’s natural disaster risk profile.

FOCUS ON SAFETY

When preparing for natural disasters, prioritise safety over assets. Your main focus should be ensuring your employees’ wellbeing—79 per cent of them consider their health and safety a top priority, according to the 2022 State of Employee Safety Report Safety works best as a proactive process. For example, your facility could invest in disaster-resilient architecture. However, it’s important to consider the drawbacks of this approach. While materials like concrete, glazed bricks,

and steel hardware can minimise flood damage, they can be hazardous during an earthquake. Conduct a cost-benefit analysis (CBA) before making any decisions regarding safety measures.

PREPARE FOR THE WORST, HOPE FOR THE BEST

Can a facility and its employees ever be 100 per cent prepared and protected for a natural disaster? The short answer is, no, not a chance. Natural disasters are simply too unpredictable. Any risk management professional will tell you that claiming 100 per cent protection from natural disasters is foolish.

As natural disasters are inherently dangerous and unforeseeable, it can be tempting to do nothing in the hopes that your facility will never be struck by disaster. But despite the uncertainties, being as prepared as possible is the most effective way to mitigate the risks of a natural disaster or an extreme weather event. ■

Bryan Christiansen is the founder and CEO of Limble CMMS. He can be reached at bryan@limblecmms.com

This first appeared in CMM and has been republished with permission.

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Natural disasters might be a rare occurrence and, subsequently, a very low risk for most facilities—but that doesn’t mean you shouldn’t prepare for one.

Keeping the leisure and hospitality sector clean

From food service and laundry to surface cleaning, there’s nothing quite like the hospitality and leisure industry to challenge every aspect of cleaning and hygiene, with the protection of guests, brand image and budget always in focus.

And at a time when the difficult global economic outlook means budgets in the sector are more stretched than ever, operators are under even greater pressure to maximise visitor retention and preserve their site’s reputation.

In order to make sure guests leave positive reviews and make repeat visits, it’s essential that on-site cleaning and hygiene equipment is capable of achieving and maintaining the highest standards in even the most demanding environments.

This begins with surface cleaning, where chemical dispensers used for dosing concentrated and pre-mixed solutions into sinks, spray bottles, mop buckets and scrubber dryers must combine precision and consistency with robustness and longevity.

In fast-paced environments such as commercial kitchens where excessive force and accidental collisions are common, a tough, impact-resistant dispenser casing helps to ensure consistent, reliable performance while reducing the cost of maintenance, repair and replacement.

When budget is tight it may be tempting to opt for lightweight dispensers but, while such systems are cheaper per unit, they are also unreliable and have a short lifespan, costing more in replacements in the long run compared with higher-quality, longerlasting equipment.

In many cleaning stations it’s common to see concentrated chemical containers such as 20-litre drums stored unbunded on the floor, causing a potential leakage or trip hazard. Or, worse still, staff dosing detergent and other solutions manually, exposing them to potentially harmful concentrated chemical.

Integrated chemical storage can help solve this issue, enabling operators not only to save space and make cleaning stations tidier and more presentable, but also providing vital health and safety benefits by keeping the chemicals off the floor and avoiding possible spillage and trip hazards.

Such systems typically feature a cabinet-style enclosure where varioussized chemical containers can be stored and connected to the built-in dispenser. Lockable cabinets help to prevent theft and tampering and protect employees against exposure to harsh concentrated chemical.

Managers in the hospitality sector may also be responsible for their site’s on-premise laundry which, if not properly overseen, can be a source of excessive consumption and wastage of chemicals, water, and energy.

To avoid this, and to ensure that towels, linen, and uniforms are washed to the same high standard every time, it’s advisable to install trusted automatic chemical dosing systems that achieve accurate, consistent chemical dosing over the long term.”

This is true of on-site warewash machines handling high volumes of crockery, cutlery, and glassware and in both cases the best systems are built with premium-grade components that offer superior chemical compatibility.

This means parts are more resistant to degradation from harsh concentrated detergents, helping to deliver repeatable results and extensive equipment lifespan while reducing maintenance requirement.

The integration of Internet of Things (IoT)-enabled technology in some chemical dosing equipment is allowing managers and technicians to monitor detergent consumption statistics and system status

at their convenience via smart device, PC, or laptop, with the only barrier being a Wi-Fi connection.

As well as allowing operators to gain a clear understanding of their application’s cost, this cutting-edge connectivity also helps them to identify areas where chemical is being wasted and adjust programming accordingly.

Plus, technicians may be alerted to anomalies immediately, allowing them to schedule maintenance and avoid costly unplanned downtime as part of an efficient, well-run operation.

When it comes to maintaining exceptional standards in hospitality and leisure, it’s clear that a little investment can go a long way.

Cleaning and hygiene expert SEKO knows this better than most as the company has been helping operators to achieve their ambitions for decades with a dedicated range of chemical dilution, dispensing and dosing equipment.

These include the modular ProMax dilution system, which allows users to dispense premixed chemical solutions into spray bottles, mop buckets and scrubber-dryers, along with an IoT-enabled warewash and laundry dosing range that gives operators 24/7 access to wash data via the dedicated SekoWeb app and online platform.

SEKO’s comprehensive product offering also includes automatic drain dosing systems that help commercial kitchen operators prevent costly and inconvenient fat blockages, as well as the wall-mounted ProSink series for high-precision detergent mixing and dispensing in manual warewash applications. ■

Carl Brennand, copywriter, SEKO

The role of AI in improving hygiene and minimising pests

We know that sanitation and hygiene measures are critical elements when it comes to minimising pest activity and infestations, especially within the food industry.

However, Australian businesses are particularly susceptible to pests due the climate changes such as El Nino, creating conducive conditions. We know basic sanitation and hygiene measures just aren’t enough to prevent pests from wreaking havoc and damaging brand reputation.

We recently conducted research in partnership with independent research group Lonergan, which uncovered that three out of five Australian employees have seen a pest in their workplace in the last three years, and a third have seen signs of pests, including droppings and spider webs.

Approximately half of the food businesses surveyed have faced consequences due to pest activity. Of those impacted, 57 per cent have experienced production delays and 50 per cent have had to stop operations.

In order to protect your business and prevent pest infestations, you must move beyond just maintaining hygiene standards. You need a systematic pest management plan to assess risk and control infestations.

BUSINESS IMPACT ON HYGIENE REPUTATION

Regardless of how clean a business may seem, a pest sighting can be extremely detrimental to a business’s reputation.

Our research revealed that over half (56 per cent) of Australians become concerned about the health and hygiene standards of the businesses after they see the presence of pests at work or in businesses they buy

from, and 30 per cent say they believe it means the business is dirty.

Three out of five employees have spotted a pest in their workplace within the last three years. Pests are proving to be an all-too-common issue for businesses, impacting their reputation and bringing their hygiene processes into question.

We know that for consumers, pests are a deal breaker, with 51 per cent of Aussies admitting they would never return to a café or restaurant after spotting a creepy crawly. This isn’t a risk businesses are willing to take lightly.

When pest challenges arise, quick and effective action must be taken to minimise impact and protect your business.

Machine learning algorithms process this data to reveal patterns and correlations that human observation alone might overlook.

Leveraging the power of machine learning in conjunction with a network of connected devices has shifted the needle in pest control, improving the efficiency of technicians by using AI to analyse triggers and alert only when needed.

Connected devices, such as Rentokil Initial’s PestConnect, spread across diverse environments and location types, continuously gather real-time data points on pest activity such as rodent behavioual patterns and catch status.

These innovations deliver a sustainable approach to rodent control by reducing the use of toxic chemicals and instead, using smart devices triggered by pest activity to respond and control pests. This complements the overall hygiene process by ensuring the risk of toxic contamination is greatly reduced, especially in the FMCG and food retail industries.

By harnessing the synergy between machine learning and connected devices, pest control has transcended traditional methods, promising more sustainable and ecologically friendly solutions for the challenges of pest management.

LEVERAGING

AI and automation technology has become a part of everything we do – it’s in our homes, cars, workplaces, and a part of most services we use day-to-day.

Rentokil Initial is investigating the role of AI in pest control, using data analysis to preemptively identify pest activity to help prevent infestations.

Innovative pest control solutions is a critical component in the overall management of hygiene best practice and is required to minimise pest activity in businesses. Consumers and employees deserve the peace of mind of knowing that businesses are utilising technologies to ensure maximum efficiencies are delivered to eradicate pests from premises. ■

Matthew Jones is service innovation and development manager, Rentokil Initial

In order to protect your business and prevent pest infestations, you must move beyond just maintaining hygiene standards. You need a systematic pest management plan to assess risk and control infestations. ”

TECHNOLOGY TO ERADICATE PESTS

Cleanstar’s responsibility to the environment

Cleanstar’s beloved backpack, the Italian made Ghibli T1, is now made from 30 per cent recycled material. Its new brown box packaging is made of 70 per cent recycled paper, and the remaining 30 per cent is responsibly sourced from the Visy tree plantation in Tumut, New South Wales. The box package is also fully recyclable, and the packaging contains less polystyrene and single use plastics with the intent to eliminate them by 2025. Come and see the T1 Backpack in action at Stand 135 at the ISSA Cleaning & Hygiene Expo in Melbourne on Wednesday 1 November and Thursday 2 November 2023.

Cleanstar

03 9460 5655

sales@cleanstar.com.au

www.cleanstar.com.au

Time saving powerheads

Made in Germany, SEBO power heads are built to withstand heavy use on all types of carpet and other soft floor surfaces like Flotex. The ET Series model comes in two widths and has four-level manual brush height adjustment. It thoroughly cleans carpets, but the brush roller may be switched off by pressing the green illuminated on/off button, so delicate rugs and hard floors can be cleaned with straight suction (no changing of heads required). Its 180° steering ability provides manoeuvrability around furniture, and the extension side of the L-shaped head makes cleaning edges and under counters easy. It also has easy brush roller removal, a convenient clog removal door, and an orange warning light with automatic shut off for brush roller obstructions. These high-quality powerheads can be added to any backpack vacuum to greatly enhance its cleaning time and performance. SEBO powerheads get the job done quicker than suction only heads and with SEBO’s fatigue-free technology operators feel good using them.

SEBO

1300 697 326

info@sebo.com.au

www.sebo.com.au

Professional cannister & wet-dry vacuums designed and built in Europe

Combining powerful filtration technology plus design ergonomics, facility managers looking for performance and value should consider the Tennant vacuum range with up to 55 per cent recycled plastic construction. Innovative features as standard on dry canister lines available in V-CAN-12 (12L) and V-CAN-16 (16L) capacities, with 3-stage filtration, HEPA bag and added HEPA filtration cartridge (standard on V-CAN-12 model only) help maintain indoor air quality ideal for hospitals, offices, schools and HORECA.

Tennant

1800 226 843

contactus@tennantco.com

3D Hex efficiency

In an ongoing bid to reduce the use of plastics across the supply chain, Bunzl is constantly investigating new ways to improve its material efficiency. As a term, ‘material efficiency’ applies to being efficient with the materials used in both the packaging around products, as well as products that are packaging such as food containers and bags. The results show that Bunzl is on the right track. Even smaller materially efficient changes, such as the tightening of plastic packaging in Kwikmaster’s 3D Hex wet or dry wipers, have projected savings of 30kgs of plastic reduction annually. Find out more at www.bunzl.com.au/3dhex

Bunzl ANZ

www.bunzl.com.au

Scrubmaster B5 ORB

Cleanliness in every corner: The Scrubmaster B5 ORB makes surfaces accessible for machine-assisted cleaning that could previously only be reached with a hand mop. And it does so with great mobility, excellent manoeuvrability, and little physical effort on the part of the user. The flat cleaning head is designed in such a way that cleaning close to walls, deep into corners and under furniture and substructures with an under clearance of as little as 120 mm is possible.

Hako Australia

1800 257 221 hksales@hakoaustralia.com.au

BLADE – The ultimate daily maintenance tool

BLADE, MotorScrubber’s 2-in-1 squeegee mop system with targeted spray, is the cleaning professional’s secret weapon in daily detail floor cleaning. Covering up to 144sqm with just one handle, BLADE boasts an impressive drying time of just three minutes. Unlike traditional mops and flat mops, BLADE can clean deep into edges, corners, and grout lines thanks to its power squeegee design, which exerts 80x more pressure. The ultra-fine S-Fibre microfibre lifts microscopic dirt, whilst the A-Fibre can absorb 500ml of liquid, making it the perfect rapid response tool for spillages. To find out how BLADE can transform your clean, visit motorscrubber.com and book your demo.

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SEBO G5

Engineered to exacting German standards, you can count on the G5 to present your services in a professional and spotless manner removing surface litter and grooming the carpet beautifully in one pass. Featuring a 37cm/15” working width, four-level manual brush height adjustment, durable heavy-duty belts and 1300W max motor. A soft-start feature gradually powers-up the vacuum, prolonging the motor life. The G5 also features an electronic controller that acts as a brain, alerting the user to a worn brush, or when brush height is set too high for optimal cleaning. With easy brush-removal and clog removal doors, you can even do basic maintenance of a SEBO G5 vacuum yourself! It even shuts off automatically when a full bag, a clog, or a brush-roller obstruction occurs, which protects the motor, belts, and carpet from damage. The G5 is powerful, yet quiet, and will provide years of reliable use.

SEBO

1300 697 326

info@sebo.com.au www.sebo.com.au

Thinkpac bin liners

Discover Thinkpac’s bin liners - proudly made with Australian recycled material, demonstrating Thinkpac’s commitment to local economy and sustainability. Thinkpac’s quality products cater to a wide range of applications, with diverse sizes and grades stocked in Melbourne, ready for your unique needs.

Customisation? Thinkpac has you covered. Upgrade from overseas materials to Thinkpac’s eco-friendly, superior quality bin liners, supporting local resource recovery industries and contribute to your brand’s ESG goals. Thinkpac - creating value in soft plastic ‘waste’ and transforming today for a cleaner, greener tomorrow. Start the change today with Thinkpac’s bin liners.

Thinkpac 1300 826 030

info@thinkpac.com.au

Smart tech for efficient cleaning

Comac Fleet Care (CFC) is the latest tool to help you get the most efficient and economic clean possible. CFC allows you to wirelessly communicate with your machines to retrieve useful data that can help improve efficiency. Using CFC, you can track your fleet’s location, performance, battery status, operating health and more, to ensure your fleet is always where it needs to be and is operating at its most optimal level. By having access to this information, you can more effectively manage your fleet and improve your cleaning operations — saving you time and money. By monitoring the status and health of your machine with CFC, you can also schedule maintenance only when needed. Additionally, if your machine is removed or used outside of preapproved areas/times you will be notified, helping to prevent theft and misuse.

Godfreys Commercial 1800 314 580

commercial@godfreys.com.au

MIRA 40 with dual HEPA filtration

Cleanstar brings you the world first dual HEPA Battery Powered Floor Scrubber Dryer. Made in Italy and built to last. How it works? Dirty water is sucked up at the base of the unit via the squeegee tool and into the wastewater tank. The air is then separated, and the contaminated air is captured by the HEPA Filter (vac flow) at the top-rear of the unit. The air then travels down through to the vacuum motor (base) with another level of HEPA Exhaust Filtration. This captures and filters the contaminated air, releasing clean air into the environment. Come and see the Mira 40 in action at Stand 135 at the ISSA Cleaning & Hygiene Expo in Melbourne on Wednesday 1 November and Thursday 2 November 2023.

Cleanstar 03 9460 5655

sales@cleanstar.com.au www.cleanstar.com.au

C85 NSC ride-on floor scrubber

Take efficiency to new heights with the C85 NSC ride-on floor scrubber. Innovative and eco-friendly, this battery-powered scrubber features on-board filtering that recycles water. Aside from the environmental benefits, this minimises the need to empty and refill tanks, reducing downtime and saving you time and money. Pair this with Comac’s Stop&Go technology, which halts the flow of water and solution when the machine is idle, and you have an incredibly efficient and economical scrubber.

Godfreys Commercial

1800 314 580 commercial@godfreys.com

SC Johnson Professional offers sustainable choices for washrooms

SC Johnson Professional now offers an even more sustainable choice for your washrooms. Choose SCJ Professional Proline WAVE 1-litre soap dispensers plus SCJ Professional Refresh TM FOAM, or OxyBAC Anti-Bacterial FOAM, 1-litre hand wash cartridges. SCJ Professional Proline WAVE dispensers are made from 70 per cent recovered coastal plastic, being post-consumer recycled plastic collected on land within 50 km of an ocean. Each dispenser uses the equivalent of 16 x 500ml recovered coastal plastic bottles. Join us on Stand 109 at ISSA the Cleaning & Hygiene Expo on Wednesday 1 November and Thursday 2 November 2023.

SC Johnson Professional

1800 090 330

QUALITY WASHROOM PAPER DISPENSERS

www.scjp.com/en-au/proline-wave FOR

KOVIT Hospital Grade and Commercial Grade Disinfectants

KOVIT (Knocks Out Viruses In Time) Hospital Grade and Commercial Grade Disinfectants are an ARTG Listed, ready to use 2-in-1 cleaner and disinfectant that effectively kills SARS-CoV-2 (COVID-19) and 99.9 per cent of germs, bacteria, viruses and fungi. It is suitable for use on all hard surfaces. KOVIT uses leading fourth generation formulation that passed new Hospital Grade ARTG regulation and testing as it uses newer technology for faster kill times and stronger performance.

` Effectively kills COVID-19 and 99.9 per cent of germs and bacteria

` Fourth generation formulation for stronger performance

` Hospital Grade – contains fresh lemon fragrance

` Commercial Grade – aircraft safe and unscented

Livingstone International

1300 LIV BUY (548 289) marketing@livingstone.com.au

AVAILABLE NOW Makita 18V Brushless Robotic Vacuum

Equipped with a LiDar sensor and camera sensor, the DRC300 can map up to 10,000m2 of space across five different rooms and memorize the best cleaning path for the most efficient clean.

` Mapping function for efficient cleaning

` 3-litre dust collection with HEPA filtration

` Capable of cleaning up to 600m² on single set of batteries

` Scheduled cleaning to maximise convenience

` Toolless brush maintenance and replacement

Makita Australia

1300 361 690

www.makita.com.au

enquries@makita.com.au

ULTIMATE DX1

The versatile Ultimate DX1 is specially designed to cater to a variety of floor types and can also effectively clean walls or ceilings. Its white colour enables you to easily identify any accumulated dirt or grime post cleaning, thus ensuring optimal results. Additionally, the built-in scrapers help enhance the mechanical effect, making it effortless to remove stubborn dirt and stains.

Oates Professional

1300 669 686

csvic@fhp-ww.com

professional.oates.com.au

Polivac Mini Terminator

The Polivac Mini Terminator has been meticulously designed to deliver powerful performance and provide portability for small-scale carpet cleaning and upholstery cleaning. The heart of the Mini Terminator is a 220 psi Aquatec diaphragm pump.

` 1100W Ametek Vacuum motor deliver vibration-free, low-noise extraction power in a minimum profile body (1 x vacuum motors: two-stage 1100W)

` LDPE body (20-litre solution and 20-litre recovery tank) and mild steel frame which creates an ultra-strong and light weight machine, ensuring longevity and easy serviceability

` Low and high-water level cutoff switches on solution and recovery tanks respectively

` Heavy duty non marking wheels at rear and lockable non marking castor wheels at front

` Comes with 3m hose kit and stainless-steel upholstery tool, optional two jet wand available

Polivac International

Contact nearest distributor

www.polivac.com.au

Bowl Clean

Bowl Clean is a powerful, antibacterial cleaner for toilets and urinals that removes watermarks and stains from porcelain, ceramic, and stainless-steel sinks, basins, urinals, and toilet bowls. It also kills household germs and leaves surfaces perfumed with a potpourri fragrance.

` Powerful 4-in-1 detergent: cleans, kills germs, removes scale, and deodorises

` Thickened formula for easier cleaning

` Strong antibacterial power Agar Cleaning Systems

1800 301 302 sales@agar.com.au agar.com.au

Aussie’s free safety course

Aussie Pumps offers a free, online training course for operators of high-pressure water blasters. The Aussie Safe Operator course covers an explanation of the Australian Safety Standards for Operators. It also includes an introduction into high pressure water technology, basic maintenance, and safe operation of the water blasters. Operators that complete all the quizzes successfully can request a certificate of completion. The course, mostly video content, doesn’t take operators long and can be done at their own pace. It could save their lives! Visit aussiepumps.com.au and click Training Academy or follow the QR code.

Aussie Pumps

aussiepumps.com.au

SpillEx

SpillEx is a disposable super absorbing floor cloth designed for fast spill removal of a wide range of water-based liquids from hard floors e.g. blood in operation theatres, urine in elderly homes or to quickly remove soft drink spillages that may cause a slip risk in restaurants or supermarkets. SpillEx, the super absorbent spill remover ensures fast, safe removal of liquids before actual floor mopping takes place.

Vileda Professional

1300 669 686

csvic@fhp-ww.com www.vileda-professional.com.au

Optimal infection prevention with Rubbermaid Hygen Disposable Microfibre System

Rubbermaid Commercial Products

HYGEN Disposable Microfibre solutions are proven to be the most effective in removing harmful microbes and pathogens. Combining microfibre’s cleaning power with disposability, it prevents cross-transmission. Constructed from premium polymers, the system eliminates 99.99 per cent of microorganisms with water alone. These cloths offer double the coverage of launderable ones, capturing dirt, dust, and bacteria, providing convenience and efficiency. The mops seamlessly work with various solutions and reduce cross-contamination risks with colorcoded design. Rubbermaid prioritises cleanliness, leading in infection control.

HYGEN Disposable Microfibre showcases cutting-edge tech revolutionising infection prevention, elevating cleaning standards effectively and efficiently.

Rubbermaid Commercial Products

1800 639 355

rubbermaidcommercial.com.au

Autoscrub

Autoscrub is a low-foaming detergent packed with powerful grease cutting agents. For industrial, institutional, and household cleaning, Autoscrub quickly lifts dirt, spillages, food stains, smoke films, grease marks, and all hard-to-clean grime from any surface. Autoscrub is specially designed for cleaning highly polished floors and hard surfaces in an autoscrubber.

Key benefits:

` Suspends dirt and soil — won’t redeposit

` Does not need rinsing from floors

` Will not harm alkali-sensitive finishes

Agar Cleaning Systems

1800 301 302 sales@agar.com.au agar.com.au

Ultimate 3D Infinite

Ultimate 3D Infinite is made of 100 per cent recycled material and has an extremely low micro-particle loss rate (category A - Low). Its 80 washes are guaranteed to last in the most extreme conditions (use of bleach, high washing, or drying temperatures, etc.). Both light (26g) and ergonomic, the Ultimate 3D Infinite reduces consumption of water, chemicals, laundry, loss.

Oates Professional

1300 669 686

csvic@fhp-ww.com

professional.oates.com.au

NEW RapidSafety Glove Range

RapidClean is excited to announce their new premium range of RapidSafety Gloves, coming soon to the RapidClean range. RapidSafety gloves provide optimal protection across many industries and professions and are available in sizes S, M, L, & XL. This range consists of medical grade vinyl examination gloves, durable disposable nitrile, and latex gloves with colour coded packaging for easy identification. This range includes the below products:

` RapidSafety Blacksteel Black Nitrile Powder Free Gloves

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RapidSafety Nitrile Blue Powder Free Gloves

Dettol Instant Hand Sanitiser Gel 5L

Dettol Pro Solutions with its trusted professional hygiene solutions aims to provide a hygiene standard that businesses can trust. Dettol Instant Hand Sanitiser Gel 5L, enriched with aloe vera, kills 99.9 per cent of germs without water; providing an effective way to maintain hygiene on the go. It’s rinse free and non-sticky formula makes it easyto-use along with leaving hands soft and rejuvenated. It’s 5-litre bulk format is ideal for refilling compatible hand sanitizer dispenser units in offices, hotels, restaurants, schools etc.

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RapidSafety Vinyl Blue Powder Free Gloves

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RapidSafety Vinyl Clear Powder Free Gloves

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RapidSafety Latex PF Natural Powder Free Gloves

RapidClean

sales@rapidclean.com.au

www.rapidclean.com.au

Dermalux Essentials Hand Soap – Primrose

Dermalux Essentials Primrose Hand Soap actively removes soiling and can be used regularly. Combined with a gentle moisturiser that leaves the hands feeling soft, supple, and smelling fresh, Dermalux Essentials

Primrose Hand Soap has a delicate floral fragrance. The added moisturisers in Dermalux Essentials Primrose Hand Soap negate the drying effects of everyday encounters and act to remoisturise the skin after each use.

Whiteley Corporation

1800 833 566

marketing@whiteley.com.au

www.whiteley.com.au

Brilliance Sealer

Brilliance is back and improved! Brilliance is a sealer finish one-step, high-gloss product that provides an amazing “wet look” finish while sealing up to 400sqm per 5-litre bottle. Brilliance also has a slipresistant rating D1 classification as per AS4586:2013.

` Easy to apply

` Self-leveling properties

` Quick dry time

` Lasts longer

` Australian made

Brilliance responds to low-speed burnishing and can be used with a base coat. Brilliance is suitable for most hard floor surfaces including terrazzo, vinyl tiles, granite, vinyl sheeting, tiles, and slate. Scan the QR code to access the floor sealer calculator.

Whiteley Corporation

1800 833 566

marketing@whiteley.com.au www.whiteley.com.au

Electric solutions for outdoor cleaning

The range of eco-friendly battery-operated outdoor sweepers and vacuums from TSM are paving the way for a cleaner and greener future. They don’t produce CO2 emissions and thanks to their powerful filtering systems, fine particles remain trapped and are not released into the environment. Innovations include an on-board automatic filter cleaning system and its ‘Follow Me’ system that allows the outdoor vacuum machine to follow the operator autonomously. As functions are electric, noise emissions are greatly reduced, allow for cleaning any time day or night.

Free demonstration available.

Central Cleaning Supplies

1300 347 347

www.sweepclean.com.au

Sanitol

Sanitol is an antibacterial hand sanitiser that kills 99.99 per cent of germs. It helps protects you from a broad range of bacteria. It is an effective component of a hand and personal hygiene program and the scientifically advanced formula is gentle on all skin types.

` Contains natural emollients to replenish the skin’s lipids – leaves hands feeling soft, smooth, and revitalised

` Natural skin conditioners and light pleasant fragrance – Ideal for all ages to use

` A refreshing gel that kills germs without the need for water

Whiteley Corporation

1800 833 566

marketing@whiteley.com.au

www.whiteley.com.au

Sabco Professional Brix Platinum Cart

Sabco Professional’s Brix Platinum Carts are environmentally friendly, top-quality janitor carts. Crafted using up to 60 per cent recycled plastics, their robust and durable design makes them ideal for fulfilling all your cleaning needs. These carts offer a range of benefits:

` Two lockable cabinets with 20-litre and 40-litre drawers respectively

` 360-degree swivel wheels with brakes for easy manoeuvrability

` Dedicated holders for all essential cleaning equipment

` Various bucket sizes to accommodate diverse requirements: 2 x 6-litre and 2 x 22-litre

` 120-litre waste bag with a hands-free lid and an enclosed option

Sabco Professional customerservice@sabco.com.au www.sabcoprofessional.com.au

Central Cleaning Supplies 2320psi

Electric Pressure Washer

Central Cleaning Supplies has released another model to its range of pressure washers. This new 2320psi Electric pressure washer is easy to use and come with a complete set of accessories. It’s compact but yet powerful enough for a huge range of applications. The Electric model has a maximum pressure of 2320psi, 11 L/min flow and 2900 R.P.M.

A lance and 8m hose are included, as well a set of four nozzles. What’s more, a free turbo nozzle comes as a part of the package.

Central Cleaning Supplies

1300 347 347

sales@centralcleaning.com.au www.centralcleaning.com.au

CCS JCR Janitor Cart – 100% recycled plastic

The new CCS JCR Janitor Cart from Central Cleaning Supplies, with its many features, is not only perfect for assisting professional cleaner, it is also great for the environment and sustainability as it contains 100 per cent recycled plastic.

` Easy and efficient transportation of buckets, mops, brooms, chemicals, cloths, and all your cleaning essentials

` Complete with bag

` Tough sturdy construction

` Easy manoeuvrability with swivel front wheels

` Custom branding with black bags optional

Central Cleaning Supplies

1300 347 347 sales@centralcleaning.com.au www.centralcleaning.com.au

Central Cleaning Supplies 1750psi Electric Pressure Washer

Central Cleaning Supplies has released a range of pressure washers to help get your pressure cleaning jobs completed with ease. Suitable for domestic, commercial, and industrial use, these pressure washers come with many included accessories so that you are always prepared for the task at hand. The Electric model has a maximum pressure of 1750psi, 7.8 L/min flow and 1450 R.P.M. A lance and 8m hose are included, as well a set of four nozzles. What’s more, a free turbo mozzle comes as a part of the package. Demonstration available.

Central Cleaning Supplies

1300 347 347

sales@centralcleaning.com.au www.centralcleaning.com.au

Advanced Analytics with Lighthouse

TEAM Software’s Lighthouse is a mobile-first workforce management solution that manages operations. Turn Lighthouse data into powerful custom dashboards using Amazon QuickSight. Choose the data that matters most to your business and build custom views that align perfectly with contract KPIs.

` Automate customer reporting

` Uncover deeper insights to improve service delivery

` Share insights easily with automatic scheduled reporting

` Backed by Amazon’s industry-leading security protocols and features

TEAM Software by WorkWave

(03) 8899 6683

sales.apac@teamsoftware.com www.teamsoftware.com

KRANZLE KHD7/122TST a leader in versatility

The cold-water pressure washer KHD7/122TST is a compact design for versatility. At 7ltr/min, 1740psi and protected by a stainless-steel frame this machine is ideal to be used anywhere. Whether neatly on a shelf in you workshop, as part of a van, ute setup, or simply portable with adjustable pressure control your ready to tackle a wide range of cleaning applications.

` 1,400 rpm slow revving motor for longevity

` Five-year warranty

` Quiet operation

` 10m high pressure hose

` 240V, 10Amp

` Dirtkiller tubo nozzle, 500mm stainless steel lance

` Knife-jet nozzle, 500mm stainless steel lance

Powerblast Global

1800 812 223

sales@powerblast.com.au