GLOBAL LEADERS
dive-in-movie nights, kayak and stand-up paddleboard safaris, and an aqua trampoline. During 2021, over 100 resort activities were introduced across the Club Wyndham South Pacific resort collection from e-bikes to boogie boards, a hobby farm and gold panning. The activities have been transformational in taking customer experiences to a new level and are boosting resort satisfaction rates. Our travel channel, youtube.com/ClubWyndhamTV launched last year. This is both lifting member engagement and helping to promote our resorts and clubs. We will continue to focus on ways to enhance Investing in vacation clubs and resort activities is a key customer experiences in 2022. focus for Wyndham Destinations. Sustainably is a priority for us, and we rolled out a host of green initiatives in 2021 including biodegradable bamboo AS WE ENTER 2022, the hospitality sector emerging room keys. More sustainable strongest is leisure travel. I am grateful that we operate innovations will be introduced predominately in this space. The pent-up demand is this year. reflected in our Australian and New Zealand resorts The skills shortage affecting running at over 80% occupancy. our industry has made attracting While the outlook for 2022 was initially bright in talent a priority, but onboarding, terms of international corridors opening, at the time developing and retaining that of writing, Omicron is spiking, and many countries are Barry Robinson, Wyndham Destinations talent is equally important. shutting their travel lanes once more. Therefore, our HM readers know how priority remains with helping our vacation club members rewarding a career in hospitality can be. The challenge and hotel guests to holiday domestically. for the industry in 2022 is to reassure candidates With four vacation clubs and over 70,000 members, on job stability and highlight the incredible growth we are continually focused on providing access opportunities a career in hospitality can bring. The key to a broad range of inventory in desirable holiday to success is engaged leadership that understands the destinations. The lockdowns in Asia have impacted importance of employee experience and development of club members in countries like China who are unable a healthy culture. to travel to places like Phuket, Bali and Japan. As such, l living at Club W As our clubs continue to grow, we are we have focused on creating domestic holiday options a i t n yn id e dh always on the lookout for acquisition through strategic partnerships. es a r P and partnership opportunities and In Australia, during 2021, we completed a $25 million expect to make some exciting expansion at Club Wyndham Flynns Beach in Port announcements this year. I am Macquarie. We almost doubled the inventory by adding optimistic that 2022 will bring 53 one to four-bedroom villas, with 20 x Deluxe, 25 x blue skies, and I am excited for Grand and eight x Presidential. We also spent close to what the year ahead holds. n $30 million on our acquisition and development of Club
Barry Robinson
President and Managing Director, International Operations, Wyndham Destinations
“The challenge for the industry in 2022 is to reassure candidates on job stability.”
m
Wyndham Airlie Beach. We have fully renovated 56 apartments and continue to make improvements. In Fiji, with Club Wyndham Denarau Island closed for more than 18 months, we completed significant refurbishments and added food and beverage outlets. We also introduced a number of free club activities including
a An
e ri
a
o ew l vi
b Wyndham Denara f Clu u
SNAPSHOT: WYNDHAM DESTINATIONS Number of hotels and rooms (Globally): More than 245 resorts and more than 26,000 suites Number of hotels and rooms (Asia-Pacific): More than 75 hotels and 4,500 rooms Number of hotels and rooms (Australasia): 44 Hotels and 1,145 rooms Year first hotel opened (Australia): 2000 Year the company was founded: 2000 Brands in the organisation: 5 Head office locations: Orlando, Singapore, Gold Coast
hotelmanagement.com.au
45
