Dec 2021 Outsourcing Companies by The Global Hues Magazine

The Global Hues | Vol. 1 | Issue 19 | December 2021

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| Issue 19 | December 2021

The Global Hues | Vol. 1 | Issue 19 | December 2021

Contents

Vol 1 | Issue 19

December 2021

10 COVER STORY

NEWS

Around the Globe in 5 Minutes

KESHAV R. MURUGESH Group CEO WNS

Ciklum

Inspiring Businesses To Bring Innovative Ideas To Life

WNS STEERING BUSINESSES TO OUTPERFORM THROUGH CO-CREATION

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Technology

Datastraw

Your Modern Outsourcing House

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Smart Car

Revolutionizing The Future Of Driving

Firstsource

KPIT

QX Global Group

Providing Business Process Solutions Through Transformational Technologies

Transforming The Future Mobility Roadmap

Delivering An Entire Spectrum Of Outsourcing Solutions

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Hexaware

Transforming The Delivery Of IT Services

Mastek

A Global Leader In NextGeneration Digital Services And Cloud Consulting

Report

Money

Global Outsourcing Market Key Trends For 2021 And Beyond

TatvaSoft

Empowering Businesses With Advanced Software Outsourcing Solutions

42 Don’t Just Earn, Assess Your Teleperformance Profits And Learn Global Leader In Digitally How To Calculate Business Profits?

Integrated Omnichannel Customer Services

The Global Hues | Vol. 1 | Issue 19 | December 2021

Intellect Quotes On

Technology

Commitment

5 Small & Easy To Use Gadgets Every New Age Entrepreneur Should Own

45 Listing

10 Most Promising Global

Outsourcing Companies - 2021

50 Travel

Uttarakhand A Tour To Devbhumi

46 Media Collaboration

Arthashastra 22 Is All Set To Go #BeyondAllLimits!

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Editor’s Note O

utsourcing refers to the practice of contracting out certain set of services to a third party. With the Covid-19 pandemic posing new challenges for businesses to survive in the market, outsourcing is once again looked upon as a lifeline. Outsourcing has always helped businesses to progress through its various growth stages.

Businesses have now realized that they should focus on what they can do best and leverage the vital opportunity to outsource non-core activities and utilize the best talent out there. Everything else should go to specialists who know the day-to-day functions and latest updates in that particular field. In the present-day scenario, businesses that are leveraging the opportunity to outsource certain tasks are sprinting forward. No matter what, an outsourced team always comes up with solutions that allow a business to keep moving forward. Outsourcing comes with a lot of potential benefits from flexibility to professional representation and that is why it is becoming the need of the hour for leading businesses. To acknowledge the noteworthy and incredible work of the Outsourcing Industry, we present this edition of The Global Hues magazine. It will cover different attributes, insights, and growth parameters that left a bold mark on the Outsourcing sector. It will also showcase the success stories, journeys, challenges, and progress of different leaders in the Outsourcing sector. Hope you have a splendid time reading this issue!

The Global Hues

Vol 1 | Issue 19 | December 2021 Publisher: The Global Hues Founder & CEO: Himanshu Tyagi Editor-in-chief: Tannishtha Mukherjee Copy Editor: Priyanka Tyagi Content Manager: Himanshi Jain Editorial Team: Kusum Vats, Aditi Gautam, Shreya Malakar

Design Head: Jai Prakash Digital Team: Chaitanya Mitra, Amit Sharma ------------------------------------------------Head of Sales & Marketing: Chetan Kaushik Sales Team: Annu Vimal, Ritu Chauhan, Anubha Singh Chauhan, Anushka Gupta, Sanchit Rathi, Shubham Goel Data & Research: Naval Kishore, Kunal Sharma Marketing & PR: Krishiv Kumar PR@theglobalhues.com Advertisement: Mayank Gulati Subscription: Maniraj Reddy HR: Simran Khanna Corporate Office Address: A-204, Third Floor, Vikaspuri, New Delhi-110018 Ph. no. : +91 9871258991 Email: info@theglobalhues.com

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The Global Hues | Vol. 1 | Issue 19 | December 2021

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The Global Hues | Vol. 1 | Issue 19 | December 2021

10 MOST PROMISING GLOBAL

WNS OUTSOURCING COMPANIES - 2021

STEERING BUSINESSES TO OUTPERFORM THROUGH CO-CREATION

NS is a leading and top Business Process Management (BPM) company combining deep industry expertise with technology and analytics expertise for the co-creation of innovation and digital-led transformational solutions. It enables businesses in many different industries like Manufacturing, Retail, and Consumer Packaged Goods, Travel, Insurance, Banking, and Financial Services, Shipping and Logistics, Healthcare, and Energy & Utilities.

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COVER STORY

“At WNS, co-creation - combining our domain knowledge, operational excellence and geographical footprint with our stakeholders’ experiences and perspectives - has always been the key to value creation.” Keshav R. Murugesh Group CEO, WNS

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021 WNS has expanded its footprints in 16 countries with 57 delivery centers across the globe including South Africa, the United Kingdom, Sri Lanka, Costa Rica, Spain, Turkey, China, the Philippines, Romania, Poland, Spain, and the United States.

KNOWING THE GROUP CEO

Keshav Murugesh is the Group Chief Executive Officer and Member of the Board of Directors of the renowned outsourcing company WNS. Keshav is responsible for managing and executing business strategies and directing the overall performance and growth of the company. He is also an Executive Council member of the National Association of Software and Service Companies (NASSCOM). He has been honored as an ‘Outstanding CEO’ at the Asia Pacific Entrepreneurship Awards in 2015. He is also the recipient of the ‘India Disruptor of the Year’ award at the CNBC-TV18 India Business Leader Award in 2018.

SERVICES PORTFOLIO

Functional Solutions Needless to say, Business Process Management (BPM) has become the cornerstone of success for all global businesses. WNS provides game-changing, industry-specific solutions to enable global companies to outperform in the market. The company provides various functional solutions: Analytics: WNS leverages its analytics expertise in combination with rich industry domain knowledge and custom-built proprietary frameworks enabling clients to make the right decisions at the right time. It provides a range of services from complex data integration to cutting-edge advanced analytics to all global and small businesses. Finance & Accounting: WNS partners with 100+ CFO’s offices, across varied industries, to co-create differentiation by building a digital finance function. It leverages transformation frameworks, strategic processes, and global delivery models to drive business growth. Human Resources: WNS is always ready to support companies in meeting their HR objectives through comprehensive BPM offerings for HR functions. Transformation & Frameworks WNS provides different transformation frameworks to transform business models. Some of them are: ADAPT: It is a Business Process Re-engineering (BPR) framework enabling organizations to re-design their processes. This framework helps businesses to stay relevant in rapidly and constantly changing business environments. LeAD: It is a transformation framework with a quick turnaround time that is focused on identifying important changes in the organizational structure of the client to fulfill strategic business objectives.

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Workforce Management: This framework enables to forecast, schedule, monitor, and report across the entire company encompassing distinct channels like back-office operations and social media, customer interaction, greater operational efficiency, and driving optimum resource utilization. Value Multipliers WNS helps clients realize their strategic business goals through different value multipliers solutions. Some of them are: Consulting: To bring transformation to the client’s business, WNS leverages its experience across process improvement, domain capabilities, change management, and automation to bring transformation to the client’s business. Analytics Incubation Center: To solve the growing Big Data and analytical challenges of its clients, WNS has its Analytics Incubation Center. The aim is to create new lines of competency, test new business use cases, build solution prototypes, execute proof of concepts and develop intelligent applications. Data Sciences Group: It is the analytics and development arm that aims to deliver deep domain expertise to WNS’s employees in the art and science of interpreting data and using cutting-edge analytical techniques and tools. Technology Services Keeping up with the ever-changing IT landscape is becoming challenging. However, WNS stays at the forefront to transform businesses using newer technologies. The company offers end-to-end enterprise solutions and different tools like modular, plug & play to help clients navigate through the rapidly changing times.

THE CLIENTELE

WNS works with over 375 global clients which include Major U.S. retail bank, Consumer electronics giant, European airline, Global reinsurer, Major energy

COVER STORY

and gas utility company, Leading European travel conglomerate, Leading U.S. residential mortgage bank, Major North American airline, North American travel agency, Leading U.K. insurer, Two global investment banks, Leading Australian insurance company, and many more.

JOURNEY OF THE COMPANY

Over the years, WNS has become a top-tier consulting player, co-creating new business models. It is the strategic partner to hundreds of clients, engaging deeply and discovering ways to help businesses yield great outcomes. WNS’s journey has been quite transformational. 1996: WNS took wings as a captive for British Airways in Mumbai, India. 1999: WNS launched its delivery center in Pune, India 2002: Warbung Pincus acquired majority stakes in WNS. In the same year, WNS acquired Town & Country Assistance (Ipswich, UK) 2003: Another major acquisition of healthcare business of GreenSnow Inc. 2004: WNS expanded its business operations and launched new centers in Colombo, Sri Lanka, and Gurgaon in India 2005-2008: Acquisition of big companies like Trinity Partners, Marketics, Aviva Global Services, BizAps (a provider of Systems Applications and Products, or SAP), and Call 24/7 in the United Kingdom 2012: WNS launched its first delivery center in North America to service US clients. It also acquired Fusion Outsourcing Services in South Africa in the same year 2015: WNS expanded its footprints in South Africa and China The Global Hues | Vol. 1 | Issue 19 | December 2021

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

2017: The company acquired Denali Sourcing Services HealthHelp, a leading provider of strategic procurement BPM solutions 2018: WNS won the NASSCOM Customer Excellence Awards 2018 in the ‘Return on Investment’ category

SERVICE PROVIDER TO DIFFERENT INDUSTRIES

WNS offerings span over 10 industries. Businesses look towards WNS for its innovative practices and ability to co-create. It provides top-notch services to the following industries: Banking and Financial Services WNS delivers a wide range of BPM services across the entire spectrum of banking and financial services to help in checking the cost of processing transactions. It handles some of the largest financial and banking institutions in the world and helps them to outperform with its domain expertise. Shipping and Logistics There is a lot of nuances involved in the shipping and logistics industry. WNS offers BPM solutions and services that enable clients to optimize their costs and improve profits. It serves clients in all segments of freight and logistics like third-party logistics, non-vessel owning common carriers, freight forwarders, and other logistics firms. Consulting and Professional Services WNS caters to the growing requirements of Consulting and Professional Services (CPS) firms. It works with firms from different sectors like market research firms, real estate firms, legal services firms, and executive search firms to ensure high-quality actionable insights.

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Telecommunications WNS helps telecom companies transform their entire value chain while tracking countless challenges. It helps clients achieve cost efficiencies by delivering an accurate mix of technology, analytics, domain, and process expertise. Utilities and Energy It helps utilities and energy companies build robust processes and cut operational costs, enabling them to outperform in the market. The company’s end-to-end process solutions, technology, analytics-driven engagements, and client-centric consultative approach, lead to transformational outcomes for clients. Healthcare WNS partners with 35+ global healthcare companies to co-create industry-leading care management solutions. It aims to improve the well-being of the patients by leveraging collaborative care management. For providers, WNS drives end-to-end Revenue Cycle Management (RCM) and clinical management. WNS also serves many other industries such as insurance, manufacturing, media and entertainment, retail and consumer packaged goods, travel and leisure, and other diversified businesses.

CORPORATE SOCIAL RESPONSIBILITY

WNS Cares Foundation, the CSR program of WNS, advances its mission to Educate, Empower, and Enrich lesser privileged sections of society to make a difference around the world. It defines its clear plan for tomorrow and focuses on three distinct areas of impact. These are: Educate: WNS believes in educating the children beyond academics, through innovative initiatives such as computer-aided literacy programs, digital learning centers, and mobile libraries.

COVER STORY Empower: WNS empowers children to create a bright future for themselves through leadership programs, vocational guidance, and placement & career assistance.

Enrich: To enhance the self-esteem of future generations, WNS organizes self-defense programs, cybersecurity awareness, and E-mentoring programs.

MISSION STATEMENT

The mission of WNS is to co-create brand differentiation for all its clients and enable them to outperform the company’s passion for service and innovation. WNS goes beyond customer service. It collaborates with the clients to co-create outcomes that make the clients stay ahead of the curve. Co-creation is in the company’s DNA. It is core to everything WNS does for its clients.

FEATHERS IN THE CAP

WNS has added many feathers to its cap. Some of the most prestigious and renowned awards that the company has received so far include: IDG’s CIO 100 ‘Hybrid Workplace Pioneer’ Award 2021 to recognize the company’s strategic initiative, Project HyFive, focused on making WNS a ‘Smart Workplace for a Smart Workforce’ Named as a ‘Leader’ across P2P, O2C, and R2R in ISG Provider Lens Digital Finance and Accounting Outsourcing Services 2021 The Golden Peacock Business Excellence Award to recognize the company’s consistent excellence across various business areas Energy and Environment Foundation Global Clean India Award for 2021 for WNS’s outstanding contribution and innovation that have made a positive and notable impact on the environment. National Energy Conservation Award from Ministry of Power, Government of India under the BPO sector. The Association for Talent Development (ATD) BEST Award 2021 in the Talent Development category to recognize the company’s enterprise-wide success through a future-looking talent development culture. WNS is guided by a certain set of values, the CIRCLE i.e. Client First, Integrity, Respect, Collaboration, Learning, and Excellence. Empowered by its key differentiators in cutting-edge technology and analytics, WNS co-creates poignant solutions to enable the clients to outperform in the market.

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Around the Globe NEWS

AFRICA

EUROPE

Kuwait’s mobile telecommunications company Zain receives a non-binding $1.3 billion offer for the telecom group’s Sudanese business from a subsidiary of Sudan’s DAL group.

Morocco’s RabatCredit Agricole Banking Group (GCAM) launches a funding program dedicated to young business makers in rural areas. The aim of the program is to guide young business makers through the required steps necessary to launch their businesses successfully.

Standard Chartered Bank Tanzania launches first digital bank branch in Tanzania that aims to enhance convenience for its customers. The bank’s CEO, Mr. Sanjay Rughani said in a statement that it enables customers to perform selfbanking services such as depositing and withdrawing cash, making online transactions, depositing cheques and other banking services.

AUSTRALIA Australia’s largest online pet shop, Pet Circle raises $125 millon to become Australia’s latest unicorn. Pet Circle is an integrated pet care platform that includes subscription, VetChat and telehealth services, offering more than 10,000 products. 16 | The Global Hues | Vol. 1

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Food and beverage company Nestle S.A. agrees to reduce its stake in L’Oréal SA in a $10 billion deal. It allows the world’s biggest packaged-foods maker to capitalize on a rally in the French beauty giant’s share price.

Italy fines Amazon 1.13 billion Euros for alleged abuse of market dominance, in one of the biggest penalties imposed on a US tech giant in Europe. However, Amazon said it “strongly disagreed” with the Italian regulator’s decision and would appeal.

Spain pledges $809 million package to bolster tourism industry after it was hit hard by the pandemic. Tourism sector in the country accounts for 12% of economic output.

UK government invests over 116 million Euros to help businesses reduce their carbon emissions and drive forward green innovation in UK.

ASIA

in Minutes

Hong Kong fintech unicorn WeLab raises $240 million to buy Bank Jasa Jakarta (BJJ), an Indonesian commercial bank. With the deal, WeLab is planning to launch a digital bank to capture the country’s enormous unbanked population in the second half of next year.

Cambodia and the Philippines sign cooperative agreement to boost bilateral trade and increase the volume of investment, to further enhance economic relations between the two ASEAN countries.

AMERICA

Ford invests $900 million to upgrade factories in Thailand that build its Ranger pickup truck and Everest SUV, its largest-ever investment in the country.

China plans to loosen its purse strings and pump money into the economy in a bid to stave off threats to the recovery. The People’s Bank of China plans to cut the reserve requirement ratio for most banks by half a percentage point, starting from December 15.

Tata Motors lines up an investment of more than $1 billion in the coming 4-5 years to recraft its road map for the commercial vehicle business. Tata Motors wants to lead and drive electrification in the marketplace just as it did with the conventional powertrains in the past, said Girish Wagh, the Executive Director of the company.

E-commerce giant Amazon launches Amazon Counter in Canada, a new network of staffed pickup points for customers, aimed at providing an alternate way to retrieve packages.

Hero MotorCorp partners with a major automaker in Argentina, Gilera Motors to make new investments to rapidly expand all business operations, including the sales and service network.

Meta plans to skill 1 crore small businesses and 2,50,000 creators in the country over the next 3 years. Spanning 1.3 lakh sq ft, this is Meta’s first standalone office facility in Asia. “India’s not just the largest country for Facebook, WhatsApp and Instagram, it’s also where in many ways, the future of the internet is being shaped. We see this office as an opportunity for us to build a space that does not just house our largest team in the country, but will also be a space that deeply engages with the world outside,” said Ajit Mohan, Facebook India (Meta) Vice President and Managing Director.

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10 MOST PROMISING GLOBAL

CIKLUM OUTSOURCING COMPANIES - 2021

INSPIRING BUSINESSES TO BRING INNOVATIVE IDEAS TO LIFE

risks and grow profits. It uses data to create clear insights that help leaders make informed decisions. It also provides custom-built AI solutions that take data one step further. It also allows businesses to link hardware, software, and data platforms to detect changes and create predictive insights through IoT. Intelligent Automation Ciklum’s automation framework is designed to make sure that every business can successfully navigate their automation program. It helps businesses automate their end-to-end business processes with a combination of RPA, AI, and other digital technology.

Kulraj Smagh

Chief Executive Officer - Ciklum

ounded in 2002, Ciklum is a renowned international software development and IT outsourcing company. It is a global Digital Solutions and fast-growing company for Fortune 500. Headquartered in London, Ciklum has different software development centers and branch offices in the United Kingdom, UAE, Ukraine, Denmark, United States, and many other countries. Currently, the company has 21 offices, 1200+ clients, 200+ client teams, and 3500+ developers across the globe. It builds tailored digital solutions that leverage emerging technologies for clients like Flixbus, Metro Markets, Just Eat, Lottoland, Zurich Insurance, EFG International to name a few.

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ABOUT THE CEO

Kulraj Smagh is the Chief Executive Officer of the company. He has a track record of working on tech Mergers & Acquisitions, different technology programs, and solutions delivery in several companies across the Fortune 500. He is responsible for managing the operations of Ciklum, from directing agendas to driving profitability.

SERVICES

Ciklum promises to grow any business by using its technical expertise. It creates digital journeys by combining the following capabilities: Data & Analytics Solutions Ciklum helps organizations optimize their operations, reduce

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Application Development Ciklum empowers retailers and brands with the best eCommerce platforms and flexible cloud solutions to innovate and grow swiftly. Ciklum performs the following functions: Development of e-Commerce online stores Audit of e-Commerce online stores Store migration to Magento 2 platform Integrations with 3rd party systems Continuous integration & Continuous deployment Managed Services Ciklum takes care of everything from incident and content management to NOC and SOC services. It offers a multilingual support team of ITIL-certified professionals and customized support via any communications channel. It also ensures a lower probability of suffering from a cyberattack and gains stronger protection against them. Along

with this, Ciklum offers website content update, assets localization & roll-out, visual QA, Project management, HTML banners & newsletters production. DevOps Ciklum provides expert DevOps consulting under which it offers audit, infrastructure optimization, process workflow, integration, and CI/CD flow. It also offers DevOps as a service under which it provides cloud migration, infrastructure, continuous integration, and release management services. Ciklum is present 24x7 to tackle any situation and the toughest customer challenges with skills.

CORPORATE SOCIAL RESPONSIBILITY

Ciklum is a socially responsible corporation. It fosters an EPIC IDentity- Excellence, Passion, Innovation, Collaboration, Integrity, Diversity. Ciklum has six pillars of corporate responsibility. Employee Welfare Ciklum thrives to create a workplace that transcends money or status. It promotes a culture that cares about the team and their families. Environmental Responsibility Long-term business strategies are designed in the company keeping in mind the issues of

sustainability. It conforms to best practices across all environmental standards. Education and Training Ciklum creates and develops IT communities, industry events, and diverse publications to help in the transformation of society. Knowledge Sharing Ciklum promotes a talented team with different experiences, cultures, and backgrounds that help in innovating and creating the best products for global clients. Emergency Response Ciklum leverages cutting-edge solutions to ensure that it responds to chaotic happenings with the latest in communications and technological advances to ensure team and community safety.

Finalists of the European Software Testing Awards 2020. Featured in The Global Outsourcing 100 List of the best external service providers by the International Association of Outsourcing Professionals (IAOP) for three years in 2016-2018. Shortlisted at the DevOps Excellence Awards in the category “Best Continuous Deployment Project” for a continuous deployment project with Novax in 2019. Since its inception, Ciklum is following its core values, keeping integrity at the top. Ciklum runs its business ethically and responsibly, thereby committed to complying with the highest ethical standards.

AWARDS AND RECOGNITIONS

Ciklum has added many feathers to its cap. Some of the prominent ones are: In 2021, the METRO marketplace, co-developed by Ciklum and METRO Markets, has been named the “Best Overall DevOps Project – Retail Sector” by the DevOps Industry Awards 2020. The Global Hues | Vol. 1 | Issue 19 | December 2021

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

DATASTRAW YOUR MODERN OUTSOURCING HOUSE

“We are the perfect amalgamation of peopleprocesstechnology.” Chandni Chugh

Founder & CEO Datastraw

ata has become the new oil of the digital economy and is central to the survival of any business, be it small or large-scale enterprises. To help new-age highgrowth companies use their data to scale, a Modern Outsourcing House, Datastraw relentlessly works around the clock. Headquartered in Mumbai, India, Datastraw helps its clients outsource their day-to-day data requirements by identifying the key challenges and guiding them in the process of executing the right outbound strategy. The company works with fastgrowing businesses around the globe to provide them with growth-hacking solutions to increase revenue and achieve scale. A PaaS (People-as-a-service) organization, its services are focused on outbound growth strategies via B2B lead generation and email marketing. Datastraw

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also provides customized data solutions based on client requirements, such as data mining, data cleansing, content moderation, to name a few.

THE WOMAN BEHIND DATASTRAW

Chandni Chugh is the Founder and CEO of the company. Her passion lies in learning about new-age enterprises, their business models, and growth strategies. She started Datastraw in 2021 when she began noticing how businesses were swiftly moving towards digitization and understanding the importance of technology and data. Chandni is a Chartered Accountant and has completed two levels of the CFA (Chartered Financial Analyst). Business has, however, always run in her blood and it is something she has always felt passionately about. Knowing this, she has always been on the lookout for opportunities that not only excite her but also help enhance and develop her skills.

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With ‘data being the new oil’, she is focusing on building Datastraw.

SERVICES OFFERED

The company’s services are focused on outbound growth strategies and currently include B2B lead generation and email marketing services for companies looking at high growth and scale. Today, a lot of companies find it difficult to generate leads to scale their business. Inbound lead generation is usually managed internally by the company, however, what is often ignored is outbound lead generation. Inbound marketing is also a very slow process. You have to be extremely patient until you start seeing results. Oftentimes, people don’t realize that even a simple email explaining ‘Business A’ services can make a potential customer switch from ‘Business B’ service to ‘Business A’. That’s the power of outbound outreach.

Datastraw offers the following solutions: LeadFlo The specialized research and quality assurance team at Datastraw works with businesses to identify, prioritize and source contact data for all target accounts. Its data tools allow businesses to bypass outdated and overused databases to find unique data points. Till date, the company has generated thousands of qualified leads for its clients. TurboMail Datastraw acts as an end-to-end email marketing partner for its clients who span across multiple industries, with the common linkage being that they are all growing rapidly. From template production and campaign management to email deliverability and automation, the company’s reps reach out, on their client’s behalf, with clever and compelling messaging that sets the stage for the client to further the dialogue through valuable sales conversations. Labelit Datastraw provides high-quality human intelligence to power AI and ML products and research. The company’s global experts provide clients with a deep understanding of industry best practices. The company provides four types of high-quality data labeling services: Text Labeling Image Labeling Video Labeling Audio Labeling Datastraw also provides Custom Data Solutions to its clients who reach out to the company with specific requirements, such as content moderation or data mining.

WHAT MAKES DATASTRAW DIFFERENT? Majority of outsourcing companies follow a ‘project-based model’ where they take on and complete projects that fit their skillset and expertise. However,

at Datastraw, its differentiation lies in its approach. Rather than a ‘vendor’, Datastraw considers itself a ‘partner’ and an extended team to its clients and ensures that they achieve the outcomes that will help them grow and scale their business. “We like to believe we are the extended growth-hacking unit of their organization,” says Chandni.

THE CLIENTELE

Datastraw has a global client base – North America, South America, Singapore, and India. From an industry perspective, its clients span across multiple industries. Specifically, the top three domains include SaaS & tech-enabled companies, D2C brands, and E-commerce. The company ensures that it sticks to its values of approachability, reliability, flexibility, and constant communication to maintain the unbreakable faith of its clients. Datastraw always aims to underpromise and over-deliver.

PROACTIVE MEASURE TO SECURE CLIENT’S DATA

Before Datastraw enters into any agreement with the clients, it asks them if they would like to enter into an NDA (non-disclosure agreement). Even if they choose not to, Datastraw follows and abides by its internal privacy policy to keep the client’s data and business information safe at all times.

OPPORTUNITIES AHEAD

The outsourcing industry today is undergoing a fundamental shift away from being a “vendor” based ecosystem to a “partner” based ecosystem. Datastraw sees itself as being at the forefront of this change. As the new-age business clients of the company disrupt incumbents, these clients are keen to turbocharge their growth by working with partners in the outsourcing industry whom they can trust over the long term and who can help them continuously scale. Datastraw works relentlessly to capitalize on these opportunities.

MISSION & VISION

The mission of Datastraw is to build long-term relationships with its clients, help them achieve their requirements and outcomes with the power of human intelligence & technology, and thus watch them grow and scale. The vision of the company is to be a leader in the outsourcing industry, catering to a variety of new-age growth-hacking solutions for its clients.

ETHOS DRIVEN BY TEAMWORK

Datastraw’s team is like a closeknit family. Every employee in the company is driven by teamwork, compassion, integrity, and curiosity. They get better every day, take challenges head-on, and teach each other about work and culture.

DEFINITION OF SUCCESS

For Chandni, the definition of the term “success” is constantly evolving. She adds, “On a broad note, to be able to wake up every day and do what I love is already a big win. However, more specifically, success is watching not only my clients win, but also my employees. I also try to measure success daily by using a formula of growth + consistency + happiness.”

EXPANDING THE AWARDS AND ACCOLADES

Datastraw always tries to celebrate not only the big but also the small wins. This includes getting a new client, a positive testimonial, or renewing contractual relationships with already existing clients. Datastraw has also recently been awarded the ‘Rising Talent’ badge from Upwork.

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TECHNOLOGY

Smart Car REVOLUTIONIZING THE FUTURE OF DRIVING

cience and Technology is developing at a high rate and it has drastically changed the way people perform their daily chores or maintain communication. This development in technology has changed the way we perform any tasks using the internet, be it shopping or food or education. In this era where the Internet is being used for nearly everything, why does transport go untouched? This new byproduct of Science and Technology is called smart cars technology. Dive in to know more about the technology that is highly likely to become the norm of the future.

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SMART CARS AND CONNECTED CARS While a part of the world is still tangled in drivers and passengers, the other part of the world has eliminated this hassle and has opted for smart cars along with connectivity. A connected car is a car that is connected to the Internet through wireless local area networks. Such vehicles can also share the Internet with devices inside and outside the car and can also share data as per your use. The smart car is a car with Built-in Internet connectivity. It can connect to the internet, thanks to an inbuilt cellular modem, a small piece of hardware that equips the car with 3G/ 5G or 4G Internet access. WORKING OF SMART CARS The smart car uses an API (Application Programming Interface) for connected cars. The smart car platform is a set of API that allows connected cars to communicate with each other. API is a set of computer programs that allow the software to talk to each other. But before smart cars can communicate through connected cars, there is a whole process that takes place and carries out the connection. First of all, the user links their car to an app and then logs in with their car’s brand-connected services account. Secondly, the user is allowed to share information, for example, vehicle model, vehicle number, location, etc and after providing such information the user has to click allow and the car is then linked to the app. Now that the customer has linked their vehicle, the app sends an API request to Smartcar and asks for the car’s mileage. When the Smartcar API receives this request, it asks the vehicle’s modem for its odometer reading. It then takes the response and sends it back to the app. To explain further how smart cars work and make users’ lives easy, Auto insurance companies verify their customers’ mileage. Road usage charges vehicle owners a per-mile fee as a replacement for the gas tax. Peer-to-peer car-sharing businesses let vehicle owners share a digital car key with

renters for instant, and contactless rentals. Electric vehicle charging companies let electric vehicle owners monitor their car’s battery level and estimated charging time. Energy and utility companies allow electricity consumers to manage and charge their electric vehicles right from their phones. Fleet management software companies allow fleet managers to see the location, mileage, tire pressure, and fuel tank level of all vehicles in their fleet. On-demand car wash companies let vehicle owners share a digital car key with service technicians for interior detailing. In-car delivery companies allow vehicle owners to get groceries, packages, and even their dry cleaning gets delivered directly into their cars. Benefits of Smart Cars COST-EFFECTIVE TECHNOLOGY Smart cars come with fuel-saving technologies with alternatives such as electric power. As the price of petrol rises continuously, people who have a smart car are actually paying less compared to traditional car users. Over time, smart cars might be cheaper to own than traditional cars. EASY TO MANAGE Smart cars have the latest technologies, making them less time-consuming and always in the best working order possible. This means that they are less likely to break and their maintenance and repair schedules are more predictable and manageable. While some of the older models had battery-related problems, most modern options no longer have these issues, and most users find their cars run smoothly for many years with only the most routine maintenance. EASIER PARKING Smart cars take up less space making it easier to park on streets or even in a parking lot. This can help the user to drive in urban areas, making it easier to get around easily. In addition, the newer generation steering capabilities make parallel parking much easier than traditional cars.

IDEAL FOR CITY LIFE Smart cars are ideal for life in the city. Being small in size, with an in-built navigation system, offering you a smooth ride on expressways and that too with less usage of petrol. Moreover, the safety features of a smart car make the user’s life easy and sorted thus making it ideal to be used in metro cities. SMART CARS AND INDIA The major reason that led to the growth of the market of Smart cars is the connected feature attached to the vehicles that allow users to perform multiple tasks without any fuss. Lately, the number of Indians using smartphones has increased rapidly and when introduced to smart cars with connectivity, they prefer buying a Connected Vehicle. There has been a notable gain in the sales of the Connected Cars in the last 10-12 months. And with such anticipated users, the future of smart cars in India seems bright apart from some technical issues regarding hacking of the user’s information and misuse that can affect the customer’s interest. There has been some major collaboration between large companies regarding the connected cars market. BSNL has tied up with Tata Motors to make their range of Internet-Connected vehicles. Tata Motors has launched the ZConnect app for the Nexon EV offering 35 different features. MG Motor India has teamed up with IT giant Cognizant to deliver a smooth experience for its Hector SUV customers. SUMMING UP The connected cars are convulsing the traditional automobile industry. With more and more smart vehicles being launched, buyers are more attracted towards it and prefer to buy connected cars. In the upcoming years, connected cars will be the mainstream vehicle, and this revolution will also enhance safety and reduce accidents. The next-gen connectivity will improve the smart car’s technology, and connected vehicles will be even smarter and easier to use.

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

FIRSTSOURCE

PROVIDING BUSINESS PROCESS SOLUTIONS THROUGH TRANSFORMATIONAL TECHNOLOGIES

“We’ve invested heavily in making the company and our offerings digital. We call it the ethos of Digital First, Digital Now.” Vipul Khanna

MD & CEO Firstsource

stablished in 2001, Firstsource is a leading provider of business process solutions to more than 100 global businesses in the banking and financial services, communications, media, and technology sectors, healthcare, private equity, and other varied industries. Today, the company employs more than 28,000 employees across the United States, India, the United Kingdom, and the Philippines. Firstsource’s tech-based solutions helps several businesses simplify complex business processes, thereby elevating customer satisfaction & experience, and creating value across the business. The company has three brands, Sourcepoint, Firstsource Advantage, and OneAdvantage. Sourcepoint is a top business process management company that provides customer-centric solutions across the entire mortgage value chain. Firstsource Advantage is a leading

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global collections service provider founded to continuously improve talent, quality, training, compliance, and self-audit. OneAdvantage is a leading provider of technology-driven healthcare collection services designed to improve cash flow, reduce bad debt, and eventually create value for clients. The ‘Digital First, Digital Now’ approach of Firstsource is helping many organizations reinvent operations and reimagine business models, that enable them to deliver moments and results that matter and build competitive advantage.

MEET THE LEADER

Vipul Khanna is the MD and Chief Executive Officer of the company. He is responsible for taking decisions that accelerate the growth of the organization. He has a track record of strategically lifting up businesses. He has a rich experience in driving strategy, developing new markets, profitable revenue growth, partnerships

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and client relationships, and many service offerings.

SERVICES

Firstsource tech-based solutions span across three major areas: Digitally Empowered Contact Center Firstsource offers its next-gen Digitally Empowered Contact Center (DECC) to help businesses convert their customer experience vision into a reality. It provides customer lifecycle management services that create personalized omnichannel experiences to build improved acquisition, retention, and brand reputation. To enhance merchant experience, the company provides comprehensive, data-driven solution spanning the end-to-end merchant lifestyle. Intelligent Backoffice Businesses can power all of their administrative services with Firstsource’s intelligent back-office solution that works quietly behind the scenes. The company helps

businesses reengineer, simplify processes and combine intelligent workflows with bots. It introduces intelligence at the core and lets companies reimagine their back office. Platform, Automation and Analytics Firstsource’s platforms, automation, and analytics solutions infuse intelligence into end-to-end processes of businesses to synthesize both structured and unstructured data. Its platform-based solutions are designed to orchestrate seamless business processes and deliver cloud-based solutions. Business Technology Services Firstsource’s business technology services can simplify any digital transformation initiative, allowing businesses to focus on their core business. It provides business outcome design, product value management, systems integration, and platform migration services.

INDUSTRY SOLUTIONS

Communications, Media & Technology Any communications, media, or technology firm delivers a memorable experience to keep its customers happy. Through Customer Experience Management and Digitally enabled contact center solutions, businesses can deliver magical experiences to customers. Firstsource offers services like customer acquisition & servicing, merchant onboarding, debt collection & receivables management, billing & payment processing, social media, forum & community management, and much more. Healthcare Firstsource understands the intricacies of information exchange between different entities in healthcare. Therefore, it deploys transformative tools fused with human expertise to deliver value. Banking, Financial Services & Insurance Firstsource offers purpose-built technologies, to drive unparalleled process efficiencies and customer experience. Its industry solutions include commercial banking, cards

& lending, retail banking, mortgage, fintech, and insurance. It offers services like underwriting, complaint management, servicing, digital collections & recoveries, customer acquisition & servicing, origination, and fraud prevention.

REACCH: THE COMPANY’S VALUES Core values help a company perform better and grow faster. Firstsource also follows certain values:

Risk-Taking: Firstsource dares to go beyond and challenge the status quo. It is strategic, ambitious, and resilient. Agility: Firstsource adapts faster and learns constantly with a ‘Digital First’ mindset. Credibility: Firstsource always finds answers in ‘what’s right’ and not ‘who’s right’.

inclusive environment where people of different ideas, backgrounds, and thoughts come and grow together. Firstsource is empathetic, considerate, secure, and a gender-neutral company. The company also understands the value of multi-generational views. It embraces a culture that actively draws the voices of diverse generations.

AWARDS AND ACCOLADES

Firstsource has bagged many industry recognitions since its inception. Some of the prestigious ones include:

Outsourced Contact Centre of the year-Gold in Welsh Contact Centre Awards 2021 Best Complaint Handling Team of the Year in UK Complaint Handling Awards’20.

Customer First: It always keeps customers at the top.

CX Provider of the Year by Global Sourcing Association UK in 2019

Execution Excellence: It collaborates, co-creates, and seeks to drive excellence.

Outsourced Contact Centre of the Year by Contact Centre Network NI Awards in 2019

Humaneness: It never forgets its responsibility towards the environment. It is fair, transparent, sensitive, and respectful.

A CULTURE OF INCLUSION The strength of Firsource lies in its differences. It creates an

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

HEXAWARE TRANSFORMING THE DELIVERY OF IT SERVICES

R Srikrishna

CEO & Executive Director - Hexaware

ounded in 1990, Hexaware is an information technology and business process outsourcing service provider based in Navi Mumbai, India. The company has its offices across the US, Mexico, and Canada in North America, Brazil in South America, Sydney in Australia, Singapore, Japan, India, China, and UAE in Asia and UK, Germany, Romania, and the Netherlands in Europe. Hexaware has a goal to co-develop and innovate new IT technologies. Hexaware’s three-pronged strategy- Automate Everything, Cloudify Everything, and Transform Customer Experiences endeavors to power human-machine collaboration. The company

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leverages the power of data and strategic cloud computing to facilitate business transformation for the customers. The company has succeeded in providing services to some of the notable enterprise software systems like PeopleSoft, Oracle, SAP, and Microsoft. Their multiple services also include application transformation management, API integration, data modernization, data visualization, banking, and financial services, cloud quality assurance, data-centric testing, enterprise services, cyber security, automation as a service, experience consulting, and more.

ABOUT THE CEO

In 2014, Hexaware announced R Srikrishna as its Chief Executive

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Officer. R Srikrishna joined Hexaware to attain it to greater heights. Since his appointment, he has focused on creating an organization that delivers world-class services to customers, ensures employee delight, while creating and sustaining long-term profitable growth and high momentum. R Srikrishna has over 25 years of experience in the IT field. Over the years, he has sharpened his intuition and possesses the knack of identifying business opportunities ahead of the competition that led to forming Infrastructure service offerings from scratch to a multibillion-dollar business. Srikrishna, while talking about Hexaware said his focus would be to “create an organization that will deliver new-world services to customers in the digital era, make it an organization people love working for, and both of these objectives will help in achieving sustainable growth”.

SERVICES

Hexaware provides a gamut of services. Some of them are: Enterprise Data Management Services At Hexaware with Data Modernization platform, an integrated data management solution is especially built to ensure flawless execution of digital transformation initiatives, so that enterprises can effectively realize their data-to-value & data2digital goals to deliver truly seamless & supreme end-user experiences. Business Process Services Hexaware partners with different enterprises and delivers exceptional business process services. It offers services like finance & accounting transformation, revenue cycle management,

omnichannel customer experience, translation services, to name a few. Hexaware is equipped with visionary delivery leadership, rich operational legacy, and digital managed services to deliver top-notch services to its clients. Digital Core Transformation Hexaware extends a comprehensive digital transformation solution suite that helps companies realize their IT objectives. Its digital core transformation offerings include technological advisory, data transformation, platforms & integration, enterprise transformation, and engineering agility. Enterprise & Next-Gen Cloud Solutions With its Next-Gen Cloud Solutions, Hexaware enables processes and IT transformation with the power of best-of-breed packaged solutions that transforms businesses across varied industries. Service offerings include business process management, Oracle Cloud Application services, SAP services, Oracle E-Business Suite services to name a few.

CORE VALUES

Hexaware goes by the core values of being cool, disruptive, and highly passionate about its goals and delivering excellent services to the clients. Even after being in the market for more than 30 years and gaining enough experience, it is still open to new ideas and innovation. The team at Hexaware focuses on customer-centered solutions in an environment made for growth and learning. The company has always paid attention to redefining and re-imagining the overall customer experience to fast-paced business transformation. It believes in embracing digital disruption for growth. Hexaware has a strong passion for providing customers with adequate services to achieve business transformation through automation and digital experiences. It is highly committed to making Hexaware a great place to

work leading to a passionate and engaged workforce.

AWARDS AND RECOGNITION

Hexaware is on a comprehesive transformation journey reimagining processes, leveraging digital tools and technology to transform the delivery of IT services. It has received many awards so far. Some of them are as follows:

Hexaware’s exceptional wisdom of more than 30 years helps the company to reflect and think big, use its experience in facilitating the clients, and by learning from the setbacks it embraces the needed changes. Hexaware is a passionate and diverse global workforce focused on delivering client-centric innovation and value.

Ranked No 1 for Overall Customer Satisfaction – Whitelane Research IT Sourcing Study, Belux, 2021 Recognized as a leader in Learning and Development at the World HRD Congress 2021 Won Gold Award for Website Redesign at the 2020 MarCom Awards Won the ‘Strategic Enabler of the Year’ Award at Asia Outsourcing Leadership Award 2020

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REPORT

GL BAL OUTSOURCING MARKET KEY TRENDS FOR 2021 AND BEYOND

Azim Premji once said, “The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles.”

e is absolutely right! Outsourcing is inevitable. It is a new buzzword. Outsourcing is witnessing a massive boom over a past few years. The year 2022 is going to be no different.

The global business process outsourcing market size was valued at USD 232.32 billion in 2020 and is expected to witness a CAGR of 8.5 % from 2021 to 2028. The numbers clearly reflect a constant growth in the outsourcing market. There are many key trends that have emerged in the recent past and seem promising for the industry to flourish in the near future.

REMOTE WORK: A NEW NORMAL MODEL Remote work is becoming the new normal, thus opening the door for Global Outsourcing. Many team leaders and business executives are realizing that a team working from home can also do wonders. Remote work is quickly becoming the new normal. Here are some statistics to substantiate the statement: Only 17% of US employees worked remotely before the Covid-19 pandemic but during the outbreak, 44% of employees started working from home. In May 2021, a Mercer study found that 70% of companies said they were planning to adopt the hybrid model. 67% of organizations plan to increase their spending on video & web conferencing applications like Zoom to make the remote work transition better. Remote work has witnessed 159% growth over the last 12 years before the pandemic started.

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| Issue 19 | December 2021

A Gartner, Inc. survey of 317 CFOs and Finance leaders on March 30, 2020, revealed that 74% of companies plan to shift at least 5% of their previously on-site employees to remote positions permanently post Covid 19.

THE RISE OF MACHINES: ROBOTIC PROCESS AUTOMATION

Robotics Process Automation is a relatively new technology that is set to revolutionize the BPO industry. The use of RPA in the outsourcing segment ensures faster results, improved customer experience, data security & privacy, flexibility & scalability, accuracy, and new revenue stream creation potential. In 2020, over 75% of companies actively considered or pursued RPA in their outsourcing arrangements. 48% of companies worldwide plan to invest in RPA technology. 83% reported using RPA to increase agility and resilience in their supply chain. 75% are choosing RPA to support their remote workers.

AN INCREASE IN SPENDING ON OUTSOURCING SOFTWARE DEVELOPMENT SERVICES It is now becoming common for companies to outsource software development because of different reasons like reduction in business costs, business environment management, enhancement in services quality, capacity issue solving, intellectual capital access, and many others.

The global IT outsourcing industry, including RPA solutions and software development, has increased to a total contract value of more than $30 billion. 70% of companies expect automation and RPA solutions to increase as a service delivery model in the future. The total spending on AI and RPA in business operations is projected to increase to more than $30 billion in the future.

A SURGE IN CLOUD SERVICES ADOPTION Covid-19 pushed companies towards adopting a remote work model, which led to the faster and quicker adoption of cloud services. The cloud is gradually becoming an essential tool for unlocking organizational growth.

According to Statista, In 2020, 82% of companies reported deploying a hybrid cloud, that merges private and public clouds, for their organizations. In 2020, more than 50% of organizations moved their workloads to cloud. According to The Flexera 2021 State of the Cloud Report, 36% of enterprises spend $12 million every year on public cloud services on a global level and 90% of enterprises expect cloud usage to exceed prior plans due to Covid-19.

INCREASED SPENDING IN OUTSOURCING BY SMALL BUSINESSES

One of the key motivations for small businesses to outsource their tasks is cost-cutting. They also opt for outsourcing to acquire services of highly talented and skilled professionals. According to Clutch (8 in 10 small businesses), 80% plan to outsource their business tasks to save time, grow their company, and gain other advantages. Almost 37% of small businesses outsource at least one of their business tasks. 33% of small businesses outsource to access flexible resources.

According to Technavio, The market for technical support outsourcing is expected to have a Compound Annual Growth Rate (CAGR) of 6.46% during 2020-2024. Over 60% of consumers prefer an automated website or mobile app self-service for simple customer service tasks. 63% of customers like being served by a chatbot but want to escalate the conversation to a human, technical support agent. 85% of customer service interactions are projected to become more automated.

SUMMING UP

With advanced technological development, the outsourcing industry is expected to grow in the coming years as well. The industry is only going to get bigger in the near future.

27% of small businesses are motivated to outsource in hopes of saving time and improving their efficiency. 19% of small businesses want to grow their business through outsourcing.

GROWING IMPORTANCE OF TECHNICAL SUPPORT OUTSOURCING Businesses have now developed a mindset that investing in tech support means investing in the longevity and growth of your business.

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KPIT 10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

TRANSFORMING THE FUTURE MOBILITY ROADMAP

three industries namely automotive & transportation, manufacturing, and energy & utilities. He has played a key role in planning KPIT’s strategy and building a unique partnership model based on innovation and sustainable development. For more than twenty years under Ravi’s leadership, KPIT has complemented its deep trade & technology experience with a presence in relevant geographies, and extremely scalable delivery infrastructure to let clients expand their product development footprint, enhance operational efficiencies, and optimize overall business processes.

Ravi Pandit

Chairman & Co-Founder - KPIT

ounded in 1990, KPIT is among India’s leading independent software development and integration partners serving mobility to attain a clean, smart, and safe future. KPIT is a global technology company specializing in providing IT consulting and product engineering solutions to Automotive, Manufacturing, and Energy & Utility companies. It is the only embedded software company with deep domain expertise across CASE (Connected, Autonomous, Shared, Electrified) domains. With 7000 automobelievers across the globe specializing in the embedded software package, AI,

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and digital solutions, KPIT accelerates clients’ implementation of next-generation technologies for the long-term quality roadmap. It is currently headquartered in Pune, Maharashtra. Including India, KPIT has engineering centers in Europe, the USA, Japan, China and Thailand.

ABOUT THE FOUNDER

The company was Co-Founded by Ravi Pandit in the year 1990. Ravi Pandit is the Chairman of KPIT Technologies Ltd. His vision as the Founder of the company has driven KPIT towards achieving a leadership position as a product engineering and IT consulting solutions and services provider, to

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Ravi along with his innovative and dynamic ideas has successfully established and grown partnerships with customers, partners, and industry bodies, setting high parameters in corporate governance, regional cooperation, and co-innovation and for his contributions. Ravi was honored with the J Irwin Miller Award of Excellence by Cummins and Rotary Excellence Award for exemplary leadership and outstanding performance. He is also the recipient of the Maharashtra Corporate Excellence (MAXELL) Award for his extraordinary excellence in entrepreneurship.

SERVICES

KPIT provides various services and software solutions in the form of products & services to automotive companies and business such as Autonomous Driving, Connected Vehicles, Electric & Conventional Powertrain, Vehicle Diagnostics, AUTOSAR, and Mechatronics.

Autonomous driving and ADAS The company offers system engineering, annotation & labeling, semantic segmentation, multicore engineering, data analytics, feature development (AI, ML, Controls, CV), multi-sensor (camera + lidar) labeling to name a few. Electric & Conventional Powertrain It includes offerings like production software development, model bases system engineering, verification & validation. Under product software development, the company provides legacy to model conversion service, controls/software architecture development, etc. Services like requirement engineering & management, requirement elicitation & validation come under model-based system engineering. Under verification and validation, test strategy development & execution, requirements validations, and virtualization are the core services. Connected vehicles It includes offerings like OTA (Next-generation Over-the-Air update solution for automobile application), KITE (Automated validation of cockpit display ECUs), and KIVI (In-vehicle infotainment platform). Vehicle engineering and designing Solutions KPIT governs the Design of Electrical control systems for industrial

& process automation. It provides classical services like value engineering, new product design & development, ECU packaging, and virtual validation. Under new-age solutions, it offers knowledge-based engineering, digital twin, smart harness, AI-driven CAE, and integrated electrification solutions.

The EMC transformers Award for deploying cutting edge technologies and achieving substantial business benefits with high-end technology implementation in 2013

With immense experience in a range of industries and applications, KPIT provides its clients with reliable systems with proven concepts. KPIT focuses on developing packaging solutions for ECUs with consideration of many factors such as space, safety, regulations, functionality, and heat dissipation.

Oracle Excellence Award for Specialized Partner of the Year - North America in Regional SI/ Reseller in 2012

AWARDS & RECOGNITION

Cummins CMD Awards 2012 in CSR category Best Performance in Service Delivery’ award from SAP India

KPIT is an independent software Integration focused on automotive & mobility. It works on cuttingedge technology programs and accelerates the implementation of next-generation technology for future requirements.

KPIT has managed to grab the eyeballs by winning numerous accolades at various platforms. Some of the prestigious awards include:

The prestigious Verafirm-certification from BSA for software assessment. The Microsoft customer spotlight recognition award for Reimaging cloud The IT excellence - Best Implementation Award to KPIT under the Desktop Virtualization category The Global Hues | Vol. 1 | Issue 19 | December 2021

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

MASTEK

A GLOBAL LEADER IN NEXT-GENERATION DIGITAL SERVICES AND CLOUD CONSULTING

“Mastek’s purpose is to help our clients achieve their goals, whether it is to save lives or create new revenue streams.” Hiral Chandrana Global CEO Mastek

ncorporated in 1982 as Management and Software Technology Private Limited, Mastek is an Indian multinational technology company that provides digital and cloud transformation services, and software for large private and public enterprises across 41 countries including the UK, US, Europe, Middle East, Asia Pacific, and India. By unlocking the power of data, modernizing applications, and accelerating digital advantage for the customers, the company helps enterprises navigate the digital landscape and stay competitive. Mastek enables business outcomes for clients through its differentiated cloud and digital services like Cloud Native & Application Development, Digital Experience & Commerce, Oracle Suite & Cloud Implementations, Next-generation managed services, Digital Computing, and Automation & AI.

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KNOWING THE CEO

With an exemplary track record of leading and growing a Digital Transformation business, Mastek has chosen Hiral Chandrana as its new Global CEO. Hiral Chandrana has 25 years of global experience in the IT Services and Solutions space along with former work with Wipro as its Senior Executive, and Electronic Data Systems in senior business leadership roles. Hiral has done his MS and MBA from the US after studying Mechanical Engineering in India. As the Global CEO of the company, he is responsible for the global P&L and strategy of the organization in addition growth, employee experience, and customer success.

SERVICES OFFERED

Mastek delivers innovative digital solutions & business outcomes to all its clients. Some of its services include:

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Digital and application engineering Offering Digital Application & Engineering services, Mastek helps to achieve digital journeys at a fast pace. Within digital applications, it provides services to build API ecosystems, modernize legacy systems with new-age digital technology platforms using microservices, migrate to cloud platforms, and assure quality delivery with an integrated DevSecOps approach. Data automation and AI Data and analytics act as valuable assets to any business. Mastek’s strategic approach to intelligent data pulls the right data making it easier to share, optimizes insights for business use, and adds value to new products. It helps businesses get a strategic vision, business results, and ethically responsible AI solutions. It provides beneficial business results along with strategic AI solutions that transform

the functioning of the work and help to focus on business-critical data processes. Cloud and next-gen managed services Mastek makes sure that its clients’ services are meeting IT and business expectations with the help of its teams that are indulged in technical expertise, adaptability, and decision-making maturity to stay ahead in a rapidly changing environment. The company’s experts prevent internal resources of businesses from becoming overstretched, under-resourced, and cut off from business goals, thereby helping to align stakeholders, solve process challenges quickly, and put the best people on high-priority projects.

INDUSTRY SOLUTIONS

Healthcare and life sciences In the time of pandemics like COVID-19, the NHS and life sciences companies need to update their electronic workflows to support Covid-19 initiatives, facilitate virtual care, upgrade infrastructure to manage increased loads, and ensure proper cybersecurity. The biggest challenge is to resolve the capacity gaps that put these needs at risk. Mastek understands that technology choices must align with immediate and long-term strategic needs. If currently there is a need to plan for Covid-19, then there is also a need to think about how this technology can be matched to future direction. Digital re-imagination isn’t just about now, it’s about building an agile, more intelligent, and highly-functioning NHS that presents results in the long term. Financial services Digital services have changed the outline of the financial sector. There’s a constant huge pressure to deliver services at optimum costs and it’s difficult to maintain a competitive advantage when customers expect sharp and

accurate financial services. You need to make your management and work system more efficient, user-friendly, and cost-effective. So that it can be flexible in a continuously changing market. Mastek provides such a platform. Its secure finance software solutions support innovation and drive digital strategy, thereby helping businesses to focus on expansion and keep customers content and satisfied by acquiring a reputable place in the market.

GLOBAL MASTEK FOUNDATION

In 2002, Mastek associated itself with a social initiative in India to inspire employees to give back to their communities through volunteering and local grants. It took a social approach, aiding charities and addressing problems through the Mastek Foundation Run, Inspired, Project Deep Blue, and transforming NGOs. In the year 2019-20 the Foundation awarded 14,848 grants to support social causes and helped 1,128 beneficiaries through payroll giving. Within 21 years, Mastek has grown into a $1bn organization, with offices around the world. But the organization is still fully committed to the community

values that they have always been at the heart of what they do.

AWARDS AND RECOGNITIONS

Mastek’s journey has been transformational. The choices it has made over the last 35+ years are shaping who it is today. It has received many awards and recognitions. Some of them are: Featured in the Forbes Asia Best Under A Billion 2021 list. A successful partnership with fulfillment tools to Deliver Modern Omnichannel Fulfillment Solutions to Customers Worldwide. Ranked 29th among UK’s fastest-growing Indian companies in CII-GT India Meets Britain 2020 tracker report. IT Vendor of the Year” at the UK IT Industry Awards 2019.

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MONEY

DON’T JUST EARN, ASSESS YOUR

PROFITS AND LEARN How to Calculate Business Profits?

tarting a business is just the tip of the iceberg, along with running a business comes the parallel workload of managing the finances, tracking financial information, and calculating losses and profits of the business. It is crucial to learn how to assess the profit margin for your business and ways to improve your margins.

UNDERSTANDING PROFIT MARGINS

Firstly, to analyze margin you need to know what profit margin is. Profit margin estimates the degree to which a company makes money. It represents the percentage of sales which has turned into profits. For example, if an organization gains a 45% profit margin, then it means that it had a net income of $0.45 for each dollar of sales generated.

Revenue - Cost of Goods Sold Revenue

x 100

In simple terms, Profit margin evaluates the degree to which a company makes money. It acts as a measurement of an organization’s profitability. There are three different types of profit margins to consider to gauge business: Gross profit margin The gross profit margin is the easiest profit margin to calculate. It may not reflect other major expenses. A good profit margin generally varies by industry, but approximately 1% of the net profit margin is determined as average, a 20% profit margin is considered high or good and a 5% profit margin is considered very low.

Operating profit margin Operating profit margin includes administrative costs, operating costs, and sales expenses. Operating profit is calculated by subtracting all COGS (Cost of Goods Sold), amortization, depreciation, and all operating expenses from total revenues. In simple words, operating profit margin is the percentage of operating profit derived from total revenue. For example, a 25% operating profit margin is equal to $0.25 operating profit for every $1 of revenue.

The formula for calculating Gross Profit Margin is:

The formula for calculating Operating Profit Margin is:

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1. Calculate the net sales The first step is to determine the company’s net sales by following this formula: Net sales = revenue - returns, refunds & discounts Net Sales

x 100

2. Determine the net income Next, you have to calculate the net income by using this formula: Net income = revenue - total expenses

Net profit margin Net profit margin is the most difficult type of profit margin to track, it takes into account all expenses, as well as income from sources such as investments. Net profit, also known as net income can also be defined as gross revenue minus all other costs, including COGS, operating expenses, interest, taxes, and other expenses. The formula for calculating Net Profit Margin is:

3. Find the profit margin ratio After calculating the net income and net sales, you find the profit margin ratio by employing this formula: Profit margin = (net income / net sales) x 100

KEEP UP THE PROFIT MARGIN

It is difficult to acquire a profit margin in your business and it is even more tricky to maintain that margin in order to gain continuous profit. Focus on strategic ideas A successful business thrives on strategic ideas that stand out in the market and answer the customers’ questions.

Net Sales

x 100

WORKING OF PROFIT MARGIN

There are 3 stages of profit margins, gross profit, operating profit, and net profit. These margins are reflected on a company’s income statements in the following order. A company takes in sales revenue then pays direct costs of the product or service. What’s left behind is gross margin. Then it pays indirect costs like company advertising. Now remains the operating margin, it pays interest on debt and adds or subtracts any charges that are not related to the company’s main business with pre-tax margin-left. It pays taxes further, leaving the net margin also called the net income. Moreover, if the gross profit margin and operating profit margin are healthy but the net profit margin shows issues with the bottom line, then a business cuts its nonessential operating costs and overhead.

HOW TO CALCULATE THE PROFIT MARGIN

Identify what’s not working Refining and deleting techniques that aren’t working for your business saves time and finances of the production and accelerates profits. Prioritize higher-end products In order to gain profit and overall margin numbers, focus on products that sell best and deliver the highest profit. Quality products inspire loyalty as well as enhance revenues. Streamline your operations and reduce operating expenses A favorable way to streamline your operations is to automate specific tasks in your business. By putting repetitive activities on autopilot, you can reduce the time, manpower, and operating expenses required to run the company. Increase your average order value Increasing the average order value (AOV) from shoppers already in your store is a great way to improve your profits. You’ve already invested in getting them to your location; now figure out ideas to maximize their spending. As the runner of the company, you should always know how your business is spending money. One of the significant steps in improving your profit margins is tracking finances. If you plan to cut costs and eventually improve your profit margins, start recording every expense.

There are multiple ways to calculate a company’s profit margin ratio. However, we present the simplest yet effective one: The Global Hues | Vol. 1 | Issue 19 | December 2021

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

QX GLOBAL GROUP

DELIVERING AN ENTIRE SPECTRUM OF OUTSOURCING SOLUTIONS

“Everybody who joins QX goes through an induction process because we want people to work in the QX way.” Chris Robinson

Executive Chairman & Founder QX Global Group

arge businesses go through tons of processes and procedures which are not easy to handle by just one sector of the organization. For this, Business Process Management (BPM) is designed. BPM helps an organization to run business functions meeting their customer’s needs and enables them to monitor and assess company resources. QX Global Group is a global Business Process Management (BPM) company providing business transformation in the fields of finance, accounting, and recruitment operations. Comprising a perfect combination of specialized skills and deep industry knowledge with technology and automation, it uses a 3P approach, of PEOPLE, PROCESS, and PLATFORM to deliver strategic outsourcing solutions for clients across 15 industries. The Group delivers an entire range of BPM services leveraging

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offshore, onshore, and hybrid delivery samples that are designed to address the peculiar business challenges of individual clients to achieve their business goals. Data security is of utmost importance. QX Global Group is the first BSI-certified GDPR compliant outsourcing provider in India and has adequate safety control measures to safeguard clients’ information and intellectual property.

KNOWING THE FOUNDER

Chris Robinson is the face of QX Global Group. He founded the company in 2003 in Skipton, North Yorkshire with an aim to provide cost-effective outsourced accounting services to Chartered Accountants through its office in Ahmedabad, India. Under his leadership, the company has grown from a small team of 5 members in 2004 to an IAOP Global 100 outsourcing company, with over 2,000 employees. Chris is currently serving as the Executive Chairman of the company.

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SERVICES PROVIDED

Recruitment Process Outsourcing Working since 2003, The recruitment process outsourcing (RPO) sector of QX Global Group offers complete offshore recruitment services from India, lessening the burden of staffing agencies based in the UK, USA, Canada, and several EU geographies, and helping them scale up their service delivery capability cost-efficiently. Under recruitment process outsourcing, the services of the company include:

Sourcing: A trained and talented team of sourcing experts is well equipped to fill the agency’s permanent, contract, and temporary job requisition. People get to work with dedicated, active, and passive sources depending on their requirements. Whether there is a need to fulfil urgent vacancies or build a talent pool, QX offshore CV sourcing helps to meet clients’ hiring needs.

Compliance And Admin: The company’s offshore recruitment process outsourcing team in India helps businesses manage and streamline their administrative and compliance processes like database management, compliance checks, CV formatting, and reference chasing. Full Cycle Recruitment: QX global offers a full-cycle recruiting service that covers every bit of the talent acquisition lifecycle, starting from lead attraction to onboarding and client management. Finance and accounting Businesses nowadays expect finance departments to play a major role in outlining strategy & driving business growth, bringing about a huge change in finance & accounting functions. However, the time-consuming process of finance and accounting often burdens finance teams, leaving them with little or no time to focus on strategic functions. QX Finance & Accounting Services excels in providing personalized Finance & Accounting services by its delivery centers in India. Grasping process optimization, highly developed technology, and a large number of qualified accounting and payroll professionals, the company has enabled F&A transformation for businesses across key industries like recruitment, student housing, manufacturing & healthcare. Accounting Outsourcing Services QX Global’s team of qualified accountants and CAs offer bespoke solutions to any resourcing, platform, and process needs for many traditional accounting functions such as Payroll, Management accounts, Year-end Accounts, and other needs like Liquidation processes and many more.

CORE VALUES

QX Global Group strictly adheres to its values that guide the company’s behavior on a day-to-day basis. It is Passionate about every work and desires to do it right the first time. The company works with utmost honesty & integrity and conducts every action in an ethical

way. It always strives to deliver the best to its colleagues and clients.

FEATHERS IN THE CAP

QX Global is committed to providing top-notch services that become the reason behind its recognition across the industries it operates in. Some of the prestigious awards received by the company are: Registered on the IAOP list since 2013. In 2021, QX was promoted to the ‘Leader’ category, receiving the “Sustained Excellence” position for being consistently named on the list for the 6th consecutive year.

achievements in the professional recruitment sector. Shortlisted by APSCo (The Association of Professional Staffing Companies) as a finalist for the ‘Affiliate Member of the Year’ category in the APSCo Awards for Excellence. The essence of this brand is embedded into its very core. It surrounds a vision, core purpose, and core values that drive the growth and success of this organization. The values define why the organization exists and help in working towards the purpose of building trust in society and solving important problems.

Won ALA’s ‘Outsourcing Service Provider of the Year’ Award in 2021. Honored by the Excellence award to recognize and celebrate outstanding The Global Hues | Vol. 1 | Issue 19 | December 2021

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

TATVASOFT

EMPOWERING BUSINESSES WITH ADVANCED SOFTWARE OUTSOURCING SOLUTIONS different industries like education, healthcare, media & entertainment, travel & hospitality, retail & ecommerce, logistics & distribution, fintech & insurance, oil & gas, mining, and retail & ecommerce.

MEET THE FOUNDER & CEO

A technopreneur with over 21 years of rich experience in solving complex business challenges, Manish Patel is the Founder and CEO at TatvaSoft. He holds the sole responsibility of nurturing high-performing business and future technology strategies. Under his strategic leadership, TatvaSoft has successfully completed 1800+ projects with 700+ SMEs and Fortune 500 companies.

SERVICES PORTFOLIO

TatvaSoft provides top-quality services. Some of them are:

Manish Patel

Founder & CEO - TatvaSoft

oday, almost every business considers IT Outsourcing a strategic approach to handle software requirements with cutting-edge technology stack and software development services. With 20+ years of experience, a leading IT Outsourcing company called TatvaSoft emerged to empower businesses across nations with excellent performance and business benefits. TatvaSoft offers businesses the flexibility to keep up with the ever-changing dynamics of the modern world with their advanced software outsourcing services. TatvaSoft has successfully marked its global presence with offices in five countriesIndia, US, UK, Canada, and Australia.

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TatvaSoft is a Consummate Custom Software Development company delivering excellent business IT solutions and related services to customers at the global level. It has emerged and marked its presence in different continents by providing top-notch bespoke software development services to all major industry domains. It signs a Non-disclosure agreement before initiating any project to eliminate the chances of any unethical data breaches and safeguard IPs and vital information of organizations. TatvaSoft excels in delivering the best-suited and right solutions as per the custom needs, be it small startups in their ideation stage or mid-size businesses focusing on growth or large enterprises optimizing processes across

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Custom Software Development The custom software development process includes designing, developing, deploying, and maintaining custom software solutions and services. It offers various tailored business software solutions (bespoke software development, application integration, SaaS Applications, Software application maintenance, application migration & reengineering, and maintenance & support services) to many businesses. Web Application Development TatvaSoft assists clients in analyzing disruptive B2B or B2C challenges and creating an intuitive UI/UX and powerful web technology solution. It provides various web application development services like Front-end web development, custom web application development services, digital transformation, SaaS Application, Progressive web applications, and back-end development.

Dedicated Development Team TatvaSoft helps businesses optimize and scale their business delivery by hiring dedicated & professional software developers business analysts, DevOps engineers, testers, quality assurance specialists, and project managers, with the freedom to screen, select and manage the extended team. Product Development TatvaSoft understands the value of converting a business vision into a reality. It assists businesses right from software product ideation to design, development, release, and maintenance. It offers Prototyping & MVP Development, Product Testing, Maintenance & Support Services, Product Architecture Design, and UI/UX Design Services. Mobile Applications TatvaSoft has a talented team of mobile app developers and designers that provides services such as Designing & Prototyping Apps, Native App Development, and Cross-Platform App Development. It focuses on maximizing performance, using attractive and seamless UI/UX designs. The goal of the team is to deliver a reliable and robust functioning mobile application that drives business goals.

WHAT MAKES TATVASOFT UNIQUE?

TatvaSoft delivers top-notch IT services for businesses globally. It places itself uniquely in the market: One-Stop Solution TatvaSoft offers end-to-end IT services, design, and top-quality assurance. It has a dedicated group of experts for various industry domains. It meticulously comprehends the client’s details and offers the best-fit technology solution. Focus on Customers TatvaSoft always stays at the forefront to provide advice as per the custom needs of its clients. It enables transparency and scalability at all engagement levels for its clients.

Strong commitment TatvaSoft puts customers first and delivers maximum value to them by becoming a reliable technology partner. It uses a plethora of software development techniques like Scrum, Scrum ban, and Scaled Agile Framework.

CORE VALUES

TatvaSoft believes in delivering the right solutions. It focuses on following certain core values: Quality Driven With TatvaSoft’s best-in-class infrastructure and technical expertise, it ensures timely and superior quality deliveries.

strategies to help its customers in transforming their business processes. Broad Industry Experience Tatvasoft’s custom applications span across different industries with its accumulated competence over time, providing a competitive advantage to the customers. TatvaSoft is strategically driving businesses to create impactful solutions with higher revenue and longer sustainability. TatvaSoft is constantly helping businesses expand their reach and tap on possibilities across the world to smartly minimize operational costs and maximize profitability.

Well Established Processes With its internal frameworks and defined processes, the company creates benchmarks in providing excellent IT outsourcing services. Innovation The company thrives on new ideas and the right implementation The Global Hues | Vol. 1 | Issue 19 | December 2021

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021

TELEPERFORMANCE

GLOBAL LEADER IN DIGITALLY INTEGRATED OMNICHANNEL CUSTOMER SERVICES

“Overall, Teleperformance holds an exceptionally strong position as an undisputed worldwide leader in our industry.” Daniel Julien

Chairman & CEO Teleperformance

ore than 40 years ago, Daniel Julien started a telemarketing company with just two people and ten telephone lines. With a focus on enlarging its footprints across the entire world, Teleperformance has become a renowned name today. Founded in 1978, Teleperformance is an omnichannel company headquartered in France. The company provides services like customer acquisition, customer care, technical support, debt collection, social media, and other services across the world. Today’s businesses need a digitally-powered partner to establish success in the longer run. Therefore, a trusted company like Teleperformance comes into the picture to deliver intelligent and integrated customer experiences balanced with human understanding and empathy.

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MEET THE LEADER

Daniel Julien is the man behind Teleperformance. He founded Teleperformance in 1978 at the age of 25. Starting with just 10 telephone lines in an office in Paris in 1985, he succeeded in growing his company to the number one position in the French market and then in the European market in 1995 and eventually achieving number one at the global level. He is currently serving as the Chairman and Chief Executive Officer of the company.

SERVICES PORTFOLIO

With more than 4 decades of industry-specific expertise, Teleperformance offers the market’s most comprehensive portfolio. Some of the major services of the company are as follows: Finance and accounting Teleperformance provides bestin-class finance and accounting services that gentrify cash flow, improve compliance and accuracy, and reduce operating costs.

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General ledger accounting From improving journal processing, bank and GL reconciliation, management and statutory reporting, balance sheet schedules, to fixed assets and intercompany transfers, and cross-charges Teleperformance helps businesses with different accounting services. Business consultancy The company designs the perfect solution for any business by leveraging a vast partner ecosystem along with collaborating with leading technology vendors and software developers to create creative solutions designed to meet specific business and industry needs. Artificial intelligence Teleperformance automates content management for greater accuracy and efficiency. It addresses the growing need to properly identify, label, and categorize video, audio, text, image, and GIF files with a balanced approach that combines artificial

intelligence (AI) and machine learning (ML) with human understanding and validation. Business Transformation The company transforms any business using its structured transformation process. Teleperformance helps businesses generate actionable insights by identifying patterns from big customer databases. It also helps them apply its deep technology and industry knowledge to identify improvement areas to increase profitability. Based on its deep solution expertise, it let businesses create and implement a customized transformation plan.

MISSION AND VISION STATEMENTS

At Teleperformance, the company goes by “we believe good is never good enough”. Thriving by passion, persistence, consistent improvement, and continuous innovation, the company is steadfast in its commitment to being the world’s leading supplier of Digital Business Services.

CULTURAL ACCEPTANCE

To break the barriers of cultural pillars, Teleperformance has partnered with a globally and culturally diverse group of amazing athletes

who signify that same spirit of undivided dedication. The incredible stories regarding overcoming adversity and accomplishing exceptional feats serve as inspiration to all. It believes “Together, we are Inspired to Be the Best.”

CUSTOMER IS THE KEY

Teleperformance believes in a simple solution to achieve its goals: happy employees make happy customers, which, in turn, makes happy clients and happy shareholders.

AWARDS AND RECOGNITION

Teleperformance has managed to grab the eyeballs of many by winning several renowned and prestigious awards. Some of them are as follows: A Gold award, in the ‘Best Corporate-Community Partnership’ category for CSR initiative COTW – Citizen of the World, which helps to co-create an equal future for the less-privileged in terms of education.

A US patent on 5 May 2015, for “securely and efficiently processing telephone orders” through a new technology called ESP™. Honored with 2 awards at the 10th ACEF Asian Leaders Awards for Branding, Marketing, and CSR. Teleperformance has also been noted for its sustained dedication to environmental, social, and corporate governance (ESG) issues for its Citizen of the World philanthropic initiative launched in 2006 and its Citizen of the Planet environmental initiative, created in 2008. Teleperformance is a leading company of this generation that thrives on being true, authentic & living values since it is the pillar on which all relationships are built. The company successfully cultivates what each has to offer, with respect generating respect. Through their quality and skill, they transform interactions into golden experiences.

A Silver award in the ‘Marketing Performance Measurement’ category for its digital hiring campaign. The Global Hues | Vol. 1 | Issue 19 | December 2021

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INTELLECT QUOTES ON

COMMITMENT “The biggest commitment you must keep is your commitment to yourself.”-Neale Donald Walsch “Unless commitment is made, there are only promises and hopes; but no plans.” -Peter Drucker “Commitment is an act, not a word.” -Jean-Paul Sartre

“Without involvement, there is no commitment. Mark it down, asterisk it, circle it, underline it.” -Stephen Covey

“If your energy is as boundless as your ambition, total commitment may be a way of life you should seriously consider.”-Dr. Joyce Brothers “Stay committed to your decisions, but stay flexible in your approach.”-Tony Robbins “It takes a deep commitment to change and an even deeper commitment to grow.” -Ralph Ellison “Commitment is the stuff character is made of; the power to change the face of things. It is the daily triumph of integrity over skepticism.”-Abraham Lincoln “Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort. ”-Paul J. Meyer “Commitment unlocks the doors of imagination, allows vision, and gives us the right stuff to turn our dream into reality.”-James Womack

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10 MOST PROMISING GLOBAL

OUTSOURCING COMPANIES - 2021 Brand

Name and Designation

Description

Ciklum

Kulraj Smagh CEO

A renowned international software development and IT outsourcing company tailoring digital solutions

Datastraw

Chandni Chugh Founder & CEO

A modern outsourcing house helping businesses outsource day-to-day data requirements

Firstsource

Vipul Khanna MD & CEO

A leading provider of business process solutions to more than 100 global businesses in different sectors

Hexaware

R Srikrishna CEO & Executive Director

An information technology and business process outsourcing service provider innovating new IT technologies

KPIT

Ravi Pandit Chairman & Co-Founder

A leading independent software development and integration partner serving mobility to attain a clean, smart, and safe future

Mastek

Hiral Chandrana Global CEO

A multinational technology company providing digital and cloud transformation services

Chris Robinson Executive Chairman & Founder

A BPM company providing business transformation in the fields of finance, accounting, and recruitment operations

TatvaSoft

Manish Patel Founder & CEO

A leading IT Outsourcing company offering businesses with advanced software outsourcing services

Teleperformance

Daniel Julien Chairman & CEO

An omnichannel company delivering intelligent and integrated customer experiences

WNS

Keshav R. Murugesh Group CEO

A leading and top BPM company co-creating innovation & digital-led transformational solutions

QX Global Group

All the names have been arranged in an alphabetical order, and it is not a ranking The Global Hues | Vol. 1 | Issue 19 | December 2021

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MEDIA COLLABORATION

ARTHASHASTRA 22

IS ALL SET TO GO #BeyondAllLimits!

rthashastra, NM College’s Annual Academic Fest, is an immersive experience – an amalgamation of competitions, events, workshops, and activities that encompasses all the focus areas imaginable within the domain of business, finance, banking, management and corporate culture. Every year, Arthashastra hosts distinguished speakers from different walks of society and receives participation from the best national and international institutions. From speaker sessions to Artha Socials, there is something for everyone. It exemplifies NM’s commitment to excellence and the ardent pursuit to serve as a beacon of light to the immense future that lies ahead. It was started with the aim of creation of a college festival that would cater to students from diverse academic backgrounds, without compromising on the core elements of the corporate world. Being the only pan-Indian academic festival, Arthashastra strives to awaken the thinker in every individual and enhance their skills through the

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application of their knowledge. The aim of the fest is to provide the youth with a platform for learning and expanding their knowledge. With 7500+ students from colleges across India,5000+ social media reach and 1500+ participants from all over India, this year NM Arthashastra aims to go #BeyondAllLimits in all possible aspects. From making it a full-fledged learning experience for the organizing committee to making it entrancing for the participants from across the country. With a team of highly determined students, Arthashastra’22 is all ready to host events that will bring together the brightest of minds across the country on one platform with a cash pool greater than ever! Arthashastra’22 will provide the students with an unforgettable learning experience through its diverse spectrum of events, ranging from Consultancy, Advertising, Corporate to Networking, Workshops and informals.

CORPORATE EVENTS 1. The Good Trade: An event based on the commodities market, wherein participants

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need to acquire and trade commodities and get themselves the best deal possible. 2. The Inheritance Cycle: The CEO of India’s biggest FMCG company has been murdered and participants are one of her heirs. They have to prove to be righteous and worthy by going through the tests of Blood, History, Knowledge, Leadership, Reasoning and Strength. 3. Bear the Bull: It’s a mock stock market stimulation wherein participants will be allowed to trade with a given initial amount. The final portfolio value of the participant shall decide his/her ranking.

CONSULTANCY EVENTS 1. TakeOff: India’s airlines’ industry is primed for explosive growth. Can you pilot a new entrant of the industry & steer clear of the competition? 2. Product Management: Think you can be a visionary PM? Hop on & join hundreds of others in a battle of envisioning & marketing India’s most loved apps 3. M&A: Scourge the market for the perfect acquisition

& build synergies within the unified entity to create a new market leader in the given industry 4. Finance+Cost Management: Test your number-crunching skills as a leading MNC faces a race against time to pivot its business rapidly. Manage inorganic expansion and maintain a stable balance sheet while facing massive competition

ADVERTISING EVENTS 1. Memes, Memes and Memes: A meme creation event. Participants will create memes based on the given topics. 2. Pitch me: Participants will have to create a unique marketing campaign based on the topics given by the team. 3. Mark-e-t’ing: Participants will have to solve case studies based on core marketing topics. 4. Ad-o-fy: Participants will have to create unique adverts according to the given brief.

NETWORKING EVENTS 1. Come say Hi! / Clubhouse networking: A fun interactive session with an expert in the field! Participants join us on clubhouse to have discussions on the trendiest topics and connect with people from their field of interest! 2. Draw it Out: Participants play a classic game of Pictionary and battle it out showcasing their drawing skills. We bring in a twist to the usual game of Pictionary and the person with the most guesses wins 3. Murder Mystery: A virtual murder mystery party will be a good interactive event. We will be outsourcing the event to

existing companies who host such events and will also be ready to do it ourselves 4. Housie with a twist: We bring back our early lockdown memories with this event! But there’s more to it! Fun new levels to the classic game of tombola along with cool prizes :)

INFORMALS 1. Scavenger Hunt: All the masterminds out there, are you’ll ready to scratch your head and draw something meaningful from the clues given.....if yes then grab the opportunity to take part in the Arthshastra’s Scavenger Hunt. 2. Bollywood Buzz: Dress up like a character and burn the stage with your live performance, accompanied by a test of intelligence of India’s most glamorous Bollywood Duniya 3. Arthastaan: A fun-filled event where the participants will have to perform stand-ups

with many twists like Accent improv, Crowd Work, Musical Comedy. 4. Vision: The participants here would have to use Instagram, find answers to certain questions in the form of pictures, decode hints, unlock password-protected files. Basically a spontaneous, swift event. Arthashastra’22 will be conducted in the month of February. To know more, stay tuned on NM Arthashastra’s social media handles.

*The information in this article does not necessarily reflect the views of The Global Hues. We are not responsible and do not verify for accuracy of any of the information contained in this article.

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TECHNOLOGY

5 SMALL & EASY TO USE

GADGETS

EVERY NEW AGE

ENTREPRENEUR SHOULD OWN

deas that make you stand out in the market and schemes that gain you honest customers are not the only thing on which your business thrives. You have to be much more than just a Business-minded personality. You need to have various skills and multitasking to manage your company. One of these skills requires you to be tech-savvy, not an

extreme one but a sufficient one so that you can handle numerous technical instruments that help you to save time and perform certain tasks effortlessly alongside managing your business. Several technical gadgets in the market are designed specifically to ease management and some of them which are essential in running a business are listed below.

1. External Hard Disk External hard disks are often cheaper than their internal counterparts because some drives are older generation models shipped in slick cases. External disks can be carried around easily. This makes the transfer of large amounts of data more secure and allows for easy removal from dangerous places (for example, from oncoming storms, fires, or floods). These disks are the easiest mass storage solution to install. So instead of opening up your machine’s case, just plug in the cables.

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2. Portable Charger The core purpose of a power bank is to supply all your latest gadgets and devices with a quick power boost when they are out of power. These portable chargers are useful when you are on the go and the phone battery is running low. Most of the power banks come with a sleek and compact design to make them an appealing power solution you can carry around conveniently. Multiple charging sockets are another excellent feature of a power bank as they can charge multiple devices or gadgets at once. It fulfills all the battery needs of modern youth who often carry numerous technical gadgets around.

3. Portable Scanner Whether you have a professional office or a cozy home, there can always be a need for a scanner. Scanning documents is something that happens in practically every office. Scanning provides an electronic backup for important files that can be easily lost. If you have memos, documents, files, or anything else that you need to store or send, a quick scan will do the job. Portable scanners are much more affordable than flatbed scanners. Their portability and easy technology allow for low costs.

4. Pocket printer Pocket printers are perfect for anyone who is always moving around for their work. With a pocket printer, there’s no need to carry bulky ink cartridges or printer paper because it prints directly from a mobile device via Bluetooth technology (cell phone, tablet). Pocket printers are small in size and lightweight that they can be carried anywhere. Pocket printers also allow an easy way to print while moving without having to carry a heavy computer around thanks to convenient, high-tech mobile apps. Not to mention the fact that pocket printers require no extra cord or cable for operation. The development of tech in the pocket printer industry has made printing easy for pretty much everyone. You just have to connect and print.

5. Bluetooth headsets Convenience, don’t worry that the cable will hinder your movement, widely applicable to all headphones without worrying that the headphone jack will not match, When you are not using the headphones, it is convenient to store, just put it in your pocket gently. Bluetooth wireless headphones are portable to carry anywhere or any place. Carry them in your carrying case (like bags, briefcase, travel bags, handbags, even in a shopping bag as well) quickly. You can take it anywhere with you due to its lightweight. It makes it easy for users to multitask, for example, go through some papers or work on any screen while talking. It doesn’t constrict the user to one place. This is one of the best benefits of Bluetooth Headphones.

So these are some of the top used technical gadgets in today’s world that allow users to sort their work effortlessly and effectively while saving most of their time and resources. With reasonable prices and smart investment opportunities, these gadgets help entrepreneurs to align their work strategically and if you are one of the aspiring entrepreneurs you should consider adding them to your assets as well.

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Uttarakhand A TOUR TO DEVBHUMI

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here the clear Himalayas hit the snow, the Ganga and Yamuna flow, the lands of the Gods, the land of warriors, the TapoBhoomi of hundreds of Sage Munis, is none other than Akhand Uttarakhand. It is a state in the northwestern part of India and is known for its very famous pilgrimage sites. Uttarakhand is a state one can easily fall in love with. Spiritual places, markets, hills, weather, music, dance, festivals, and most importantly the Ghats Of Ganga, make Uttarakhand a must-explore state. This enchanting land is blessed with some amazing tourist places. Take a look at 5 of them:

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DEHRADUN

Dehradun is the largest and capital city of Uttarakhand. It is a beautiful location with Himalayan view, chilly weather, green trees, blue skies, and Ganga flowing from the side. Known as the ‘Queen of Hills’, this city attracts tourists every month. It is also known as the “Education Hub of Uttarakhand” because of the presence of some prestigious universities and boarding schools of the country. Best Time to Visit: All around the year Places to visit: Maisi Deer Park, Mindrolling Monastery, Robber’s Cave, Tapkeshwar Temple, Forest Research Institute, National parks, and Buddha temple.

NAINITAL

Popularly known as the ‘City of Hills’, Nainital is a charming hill station in the foothills of the Kumaon ranges in Uttarakhand. It is an ideal location for all the Delhiites because of its geographical location. This place was founded by the British due to its resemblance to the Cumbrian Lake District. A lot of elegant and aesthetic colonial buildings add to the beauty of the place. Best Time to Visit: Between March to June Places to visit: Nainital Lake, Snow view point, Mall road Nainital, Tiffin top, Eco Cave Gardens, Naina Devi Temple, Ropeway, and Hanuman Garhi.

RISHIKESH

Rishikesh comes with its historical importance. It became famous in the 1960s after The Beatles visited the ashram of Maharishi Mahesh Yogi. As it lies on the holy banks of river Ganga, Rishikesh is a hub of Sadhus with several Ashrams. The city is also known as the “Yoga Capital of the World”. You can experience evening aarti at Ganga ghats. If you are a spiritualist, this is the place for you. Best Time to Visit: August to October Places to visit: Lakshman Jhula, Triveni Ghat, Neelkanth Mahadeva Temple, The Beatles Ashram, Ram Jhula, Parmarth Niketan Ashram, Sivananda Ashram, Neer Garh Waterfall, Swarg Ashram, Tera Manzil Temple, and Maharishi Mahesh Yogi’s Ashram.

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AULI

Also known as the ‘Skiing Destination of India’, Auli offers great views of the Himalayas and snowfalls. It is located near one of the Char Dhams, Badrinath. If you are a mountain lover and love to adventure then you should not miss visiting Auli. The old oaks, apple orchards, and pine trees give Auli a natural beauty. You can stay for 4-5 days in Auli to experience everything. Best Time to Visit: All around the year. If you want to experience snowfalls, November to February would be the ideal months. Places to visit: Trishul peak, Ropeway, Kwani Bugyal, View Points, Nanda Devi Museum of Natural and Cultural History, and Bhavishya Badri.

RANIKHET

Popular as the Headquarters of the Kumaon Regiment of the Indian army, it was developed by the Britishers. Beautiful buildings made of stones give the best view and make it a beautiful place to visit. Best Time to Visit: September to November. Places to visit: Chaubatia Orchards, Majkhali, Bhalu Dham, Golf course, Haidakhan Babaji Temple, Dwarahat, Ashiyana Park, Jhoola Devi, and Mankameshwar Temple. If you are a person who loves adventure and want to visit ancient temples, mountains, Ganga, and experience the evening Aarti then you should visit Uttarakhand. Mountains are calling you and you must go!

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