The Global Hues | Vol. 2 | Special Issue | May 2022
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INKING STORIES THAT MATTER TODAY AND EVEN MORE TOMORROW
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Contents
May 2022
Vol 2 | Special Issue 18 Spotlight
RSV Hospital
10
30
MIOT International
COVER STORY
46
38
Health
Nanavati Max
A Highly Renowned Orthopaedic Hospital In India
Super Speciality Hospital Serving Humanity For 70 Years
Complete Care For All At Affordable Rates
A Quick Overview Of India’s
Diagnostic Centres
32 50
42
Guest Article
Embedding Risk Shalby Hospitals Awareness In Mutual Fund Companies
22
World’s Renowned Centre For Joint Replacement
Intellect Quotes On
Creativity
Guest Article
Dedicating Life
To The Social Upliftment Of Others 34
Yashoda Hospitals
Report
The Indian
Hospital Industry 24
28
Money
A Hike In Repo Rate
Medanta Hospital The Perfect Destination For Advanced Care
Offering Inimitable And Evidence Based Health Care Services
& The Way Ahead
52
51
44
Echoes
A Cafe That Converses Without Any Language
Listing
10 Most
Trusted Hospitals Serving Humanity In India 2022
Travel
54
Greece
Land Of Ecstasy And Nirvana
By RBI After Four Years: What It Means For The Indian Economy?
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Editor’s Note W
Founder & CEO: Himanshu Tyagi Editor-in-chief: Tannishtha Mukherjee Copy Editor: Priyanka Tyagi Content Manager: Himanshi Jain Editorial Team: Neha Maurya, Kusum Vats, Aditi Gautam, Shreya Malakar
Keeping kindness and humanity at the core, the Indian Hospital industry is equipping itself with dedicated & committed medical professionals, the state-of-the-art technology, tools and methodologies to provide the highest standard of healthcare at the national as well as international levels. With an aim to deliver efficient and effective healthcare to populations, highly trained professionals at different hospitals provide intensive services which will remain an indispensable element of care for some patients ensuring that hospitals will always remain a critical component of the healthcare delivery system.
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Hope you enjoy reading the issue!
The Global Hues
Editorial@theglobalhues.com
| Special Issue | May 2022
Publisher: The Global Hues
hen any patient visits a hospital to get cured, they wish to get treated with the best care. From establishing an innovative lifesaving healthcare ecosystem to ensuring preventing healthcare, the Indian hospital industry is touching the lives of as many people as possible to contribute towards making a healthy India.
The Global Hues Magazine through its May Special edition acknowledges the contribution of the Indian Hospital Industry. It manifests the journey, challenges and growth trajectories of different Hospitals with special emphasis on how they are providing hope, care, and cure to the entire nation.
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Vol 2 | Special Issue | May 2022
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10 MOST TRUSTED
COVER STORY
HOSPITALS SERVING
HUMANITY IN INDIA 2022
Over the last decade, we’ve been able to create a wonderful institution through clinical excellence, infrastructure, and technology.
Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute
DR SANTOSH SHETTY
Executive Director & COO, Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute
WHERE EVERY LIFE INDEED MATTERS
W
ith an undeterred vision to strengthen healthcare and empower patients to make informed choices, Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute was inaugurated in 2009. A significant social initiative by Reliance Group, the hospital is designed to raise India’s global standing as an ultimate healthcare destination.
Kokilaben Dhirubhai Ambani Hospital is the only hospital in Mumbai to function with a Full-Time Specialist System. The hospital consists of 750 hospital beds with over 103 full-time doctors, 520 nurses and about 200 paramedics.
MEET THE EXECUTIVE DIRECTOR & COO
Dr Santosh Shetty was appointed as the Executive Director and Chief Operating Officer of the Kokilaben Dhirubhai Ambani Hospital in October 2011. Since then, he is responsible for designing and implementing policies to promote the vision of the hospital and overseeing all the operations to keep the hospital activities on track. He also leads the medical professionals to encourage maximum performance and dedication. From supervising heads of different departments and reporting on revenue to developing the hospital culture and improving the overall performance, Dr Shetty handles everything.
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10 MOST TRUSTED
COVER STORY
HOSPITALS SERVING
HUMANITY IN INDIA 2022
CENTRES OF EXCELLENCE Centre for Accident & Emergency KDAH has a comprehensive Level 1 Accident & Emergency Department (A&E) to ensure patient care, training, and research. The 18 bedded A&E Centre is equipped with the latest equipment for patients with acute emergencies for initial evaluation, investigation, treatment, resuscitation, stabilisation, disposition, and monitoring. The A&E Department also conducts different teaching programmes for doctors, nurses, paramedics, and other medical professionals. Centre For Cancer The Centre for Cancer provides comprehensive care for patients with all types of cancers, including solid tumours and blood-related diseases. The offerings under this centre include public education, screening and diagnosis, treatment, palliative care, and pain management. The centre also has a Day Care Chemotherapy Unit that allows patients to go back home on the same day of the therapy. Other cutting edge services
are Minimal Access Surgery and Robotic Surgery for most cancers, Trilogy for radiotherapy, EdgeTM and Novalis Tx for radiosurgery, and the latest PET Scan for precise diagnosis. Centre for Children The hospital gives special emphasis to Child Care. The Centre offers specialised support for children with development problems, orthopaedics, infectious diseases, cancer, and genetic disorders. Furthermore, Paediatric ICUs and Neonatal ICUs in the hospital provide special care to critically ill newborns and children. The Centre for Children has specialists in Paediatric Infectious Diseases, Paediatric Surgery, Neonatal & Paediatric Critical Care, Paediatric
Orthopaedics, Paediatric Oncology, and Paediatric Neurology. Centre for Diabetes & Bariatric Surgery It is a well-established fact that an unhealthy lifestyle contributes to a rise in diabetes and obesity. To address both the problems, The Centre for Diabetes & Bariatric Surgery provides an array of facilities.
Children’s Heart Centre A world-class facility at the hospital, The Children’s Heart Centre provides comprehensive care for Neonates, infants and children with all types of heart ailments, and Adults with simple and complex CHD. The Centre has specialities in Paediatric Cardiology, Paediatric Cardiac Anaesthesia, Paediatric Heart Surgery, and Paediatric Cardiac Intensive Care. Other Centres of Excellence include:
Centre for Critical Care
Centre for Neurosciences
Centre for Physical Medicine & Rehabilitation
Centre for Sports Medicine
Centre for Robotic Surgery
Centre for Transplant
Centre for Cosmetology & Plastic Surgery
Centre for Cardiac Sciences
Centre for Bone & Joint
Centre for Mother & Child
SPECIALITY DEPARTMENTS
The hospital has a total of 27 speciality department which include Anaesthesiology, Clinical Haematology, Dental Surgery, Dermatology, Development Disorders, Endocrinology & Diabetes, ENT, Foetal Medicine, Gastroenterology, General Surgery, Genetics and Molecular Medicine, Hepato Pancreato Biliary, Internal Medicine, Interventional Radiology, Laboratory Medicine, Minimal Access Surgeries (MAS), Nephrology, Nuclear Medicine, Ophthalmology, Psychiatry, Pulmonary Medicine,
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Regenerative Medicine (Stem Cells), Radiology, Reproductive Endocrinology and Infertility (IVF), Transfusion Medicine (Blood Bank), Urology, and Vascular Surgery Clinics.
With the latest infrastructure, progressive technology and dedicated specialists, the hospital ensures the best outcomes for its patients
“Across the board, our 15 ‘centres of excellence’, 27 ‘other speciality departments’ and 25 ‘super specialist clinics’ have consistently raised the bar in terms of diagnostics and treatment and delivered world-class outcomes, benchmarked to the finest medical institutions in the world, enabling us to become a destination of choice for healthcare seekers in India and abroad,” says Tina Ambani, the Chairperson of the hospital.
FTSS enables cost effective, evidence-based care for the patients
WHY KDAH IS THE RIGHT CHOICE?
Here are some set of features that establishes KDAH as one of the trusted and committed hospitals: 1. Full-Time Specialist System Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute is the only hospital in Mumbai with a Full-Time Specialist System (FTSS) which ensures easy access to dedicated specialists attached to the hospital. Here’s why it is useful:
The FTSS Team at the hospital delivers the top-notch healthcare to a wide spectrum of patients
2. Technology The technology adoption in the hospitals over the year has led to the better diagnosis and treatment of all patients. With this perspective in mind, the hospital offers doctors and patients cutting edge diagnostic and surgical solutions. Some of the equipment used by the hospital include da Vinci Xi® Surgical System, ARMEO®SPRING, Radiation Oncology Linac Suites, O-arm® O2 Surgical Imaging System & Spine Surgery Suite, 40-slice PET/CT, Dual Source Cardiac CT (DSCT), and Orthopaedic, ENT and Neuro-Navigation Systems. 3.
Other Notable Features
The hospital encompasses 10 lakh sq ft of space spread over 17 floors and two basements.
The hospital has a total of 240 independent consulting clinics which can handle 9,000 outpatient consultations on a daily basis.
180 Intensive Care Units beds with
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10 MOST TRUSTED
COVER STORY
HOSPITALS SERVING
HUMANITY IN INDIA 2022
features like dual-arm pendants, and ceiling mounted to ensure that the patient gets enough space and the space around them is not cluttered.
750 inpatient beds allow optimal utilisation of resources and the best healthcare for every patient.
The presence of two elevators ensures faster transfer of patients to ICUs and Operation Theatres.
The laboratory of the hospital is spread over an area of 40,000 sq. ft. It delivers over 3000 routine and advanced molecular biology, diagnostic and genetic tests.
CORPORATE SOCIAL RESPONSIBILITY
TINA AMBANI
CHAIRPERSON
ABOUT THE CHAIRPERSON Tina Ambani, after serving the Indian Film Industry as a phenomenal actor, started taking interest in the design, research and development of a line of furnishing and textiles in the family company. Art started becoming an enduring passion in her life. She then established Harmony for Silvers Foundation in 2004, a Mumbai based NGO to enhance the quality of life of ‘Silvers’ i.e. elderly in India.
With an aim to help children affected by congenital heart disorders, the hospital has founded ‘Precious Heart’ Foundation. It is a social initiative that offers an opportunity to save a precious heart and give a chance to someone to live again. The hospital is helping the affected children by providing highly subsidised packages with the intention to make the treatment affordable for more and more less affording parents. Approximately, four to five children are getting treated by surgery or interventions free of charge by the hospital.
STRONG VALUES
In the words of Dhirubhai Ambani, “We aim to be a global healthcare institution that combines the best in medical treatment with strong ethical principles and a culture of care and compassion.” The strong values that the hospital follows are:
While working for the NGO, she realized that there exist huge gaps in the Indian healthcare sector. With an aim to bridge these gaps, Tina Ambani launched the Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute ( KDAH) in Mumbai in 2009.
Transparency The hospital provides clear, concise, relevant and easy to understand information as it respects the patient’s right to know at each touchpoint.
In the words of Tina Ambani, “The purpose of Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute (KDAH) has always been clear: to be a transformative institution that brings world-class medical expertise to Indians, bridging gaps in the existing healthcare fabric and breaking barriers when it comes to access and inclusion.”
Patient Dignity The hospital protects the individuality and privacy of all the patients to safeguard their dignity.
As the Chairperson of the hospital, she has been instrumental in ensuring that the hospital serves every section of society.
Social Responsibility KDAH dedicates itself to living up to its responsibility in community health,
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social service, and environmental safety. Maximum Care With an objective to provide patients and their loved ones maximum care, the hospital reevaluates every hospital system, process, and procedure. Patient Safety KDAH builds a culture of safety to make healthcare safer for each and every patient. Integrity It deals with all its stakeholders patients, employees, partners, vendors, and the community with fairness and integrity. Self-Improvement The hospital follows a process of selfimprovement via continuous training, peer review, and focused research.
VISION AND MISSION STATEMENT
Vision: The vision of the hospital is stated correctly by Late Shri Dhirubhai Ambani. The vision reads, "We aim to be a global healthcare institution that combines the best in medical treatment with strong ethical principles and a culture of care and compassion." Mission: The hospital envisions becoming an institution that offers holistic quality healthcare offerings under one roof with a focus on patient-centric care to ensure patient safety, privacy, and dignity. It is an institution where Every Life Indeed Matters.
FEATHERS IN THE CAP
Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute is one of the best tertiary care facilities in India. It has added many feathers to its cap since its establishment. Some of the prestigious accolades and accreditations received by the hospital are:
Best Multispeciality Hospital Western Region Award at ET Health Awards 2021
Best Multispeciality Hospital in Mumbai award at the NavaBharat Healthcare Awards 2021
Best Multispeciality Hospital National, ‘Best Hospital for Oncology’ and ‘Best Hospital for Diabetology’ - Western India at ET Healthworld Hospital Awards 2020
Accolades:
Trusted Hospital in Mumbai 2021 Award by Reader’s Digest India to the hospital and Departments of Cancer, Endocrinology, Orthopaedic, Child Birth, and Cancer.
Ranked No 1 Multi-Speciality Hospital in Mumbai and Western India by The Week Magazine - 6th time in a row
Accreditations:
National Accreditation Board for Testing and Calibration Laboratories (NABL) Accreditation, India
National Accreditation Board for Hospital and Healthcare Providers (NABH) Accreditation, India
College of American Pathology (CAP) Accreditation, USA
Joint Commission International (JCI) Accreditation, USA
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10 MOST TRUSTED
RSV HOSPITAL
SPOTLIGHT
HOSPITALS SERVING
HUMANITY IN INDIA 2022
We, at RSV Hospital, are committed to pursuing excellence and providing high-quality healthcare services at an affordable rate.
COMPLETE CARE FOR ALL AT AFFORDABLE RATES
RAHUL VASISHT (Co-Founder and Director, RSV Hospital)
S
ince the dawn of civilization, healthcare has been the cynosure of everyone’s interest. Many scientific and technological advances have been fostered in the healthcare sector that only a few years ago would have been unimaginable. With a commitment to providing the most comprehensive and sophisticated medical care at affordable prices and becoming a leader in providing world-class healthcare, one of the most renowned medical institutes - RSV Hospital was incepted in 2007.
RSV Hospital is a 100 bedded multi-disciplinary set-up that provides 24 hours consultant-led emergency services. The hospital is conveniently located, purpose-built, state of the art, and centrally air-conditioned with modern infrastructure offering a patient-friendly atmosphere with a goal to achieve maximum patient satisfaction. Three technologically advanced Operation Theatres - Intensive Care Unit (I.C.U.), High Dependency Unit (H.D.U.), and Neonatal Intensive Care Unit (N.I.C.U.) designed by RSV Hospital plays a significant role in the winning outcome of different surgeries. “I am pleased to put that RSV Hospital is one of the few medical institutes in West Bengal with its own air-conditioned Cardiac Care Ambulance, equipped with a multiparameter monitor,” mentions Rahul.
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10 MOST TRUSTED
SPOTLIGHT
HOSPITALS SERVING
HUMANITY IN INDIA 2022
THE MAN BEHIND THE HOSPITAL
If one plans to get treated for any ailment at RSV Hospital, the hospital assures the treatment a patient would be offered, would be of high quality. As the man behind RSV Hospital, Rahul Vasisht primarily focuses on creating a safe environment that promotes patient engagement. After completing his schooling at St. Xavier's Collegiate School Calcutta, Rahul pursued B. Com from St. Xavier's college, Calcutta. He also holds an MBA degree from Newcastle Business School, the United Kingdom via which he gained specialisation in Global and Trans-national Business, Finance and Marketing. He is a firm believer in consensus building and to this effect encourages and appreciates the opinions offered by the team. As the Director of RSV Hospital, his core responsibilities include communicating with the CEO and the various heads of all departments and advising them on different issues that arise on day to day basis. “We at RSV firmly believe that no one works for us, but everyone works with us,” says Rahul with affirmation. “My family originally comes from a real estate background but a desire to give back to the society pulled us towards establishing a hospital and providing the most
sophisticated and comprehensive medical care at an affordable price. And here we are, saving precious lives every day in RSV Hospital,” adds Rahul with great pride.
TOP-NOTCH SERVICES BY THE HOSPITAL
RSV Hospital believes in providing “Complete Care For All”. The hospital is well equipped with world-class Dialysis Unit and Level III Neonatal Intensive Care Unit. It also offers consultant-led emergency services that are available on 24 hours basis to ensure the ultimate safety of the patient. The hospital delivers comprehensive inpatient and outpatient services to its patients. Furthermore, its Diagnostic centres are well equipped with all the latest and modern apparatus in all medical specialities covering all areas of care including Generation III Hi-Tech Pathology Lab, CT Scan, Digital X-Ray, Mammography, ECG, Tread Mill Test (T.M.T.), Holter, Echocardiography / Colour Doppler. Ultra-Sonography and Gastrointestinal Procedures utilising the latest video technology.
POINTS OF DIFFERENTIATION
Healthcare has always been one of the most essential needs. And hospitals are the focal point of the healthcare. RSV Hospital is strengthening healthcare using different aspects and approaches. Features that make RSV Hospital different from other hospitals are: Complete Care for All With the motto of “Complete Care
for All”, RSV Hospital is committed to providing the best treatment to the patients via adopting a 360-degree approach. Its sole intention is to recover the patient in the shortest time possible. With that being said, the hospital regularly keeps a tab on the “post-discharge recovery” even after the successful discharge of the patient from the hospital. Patient-Centric Hospital Increased transparency leads to increased patient satisfaction. Since its inception, RSV Hospital is maintaining transparency in whatever it does. For every doctor at the hospital, patient and their treatment are the top priority. Healthy Infrastructure An effective health system infrastructure improves the effectiveness, safety, and patient-centeredness of any hospital. Realising the importance of healthy infrastructure, RSV Hospital has built one of the best infrastructures in Obstetrics, Gynaecology and Neonatal care. Complete Assurance of Affordable Care Affordable care is a key to strengthening healthcare. RSV hospital is a firm believer in providing cost-effective treatment to society. It is committed to pursuing excellence and providing highquality healthcare services at affordable rates.
Specialisation in Pregnancy & Childbirth RSV Hospital has an incredible track record in preventing high-risk pregnancies. It has attained substantial success in the treatment and recovery of premature and neonatal babies.
WHY RSV HOSPITAL IS THE BEST CHOICE?
the latest ICU & NICU units but also has its own oxygen generation plants and the latest life-saving equipment. 12 Bed Dialysis Unit The hospital also has the latest technology-led Dialysis Unit supported by renowned Nephrologists and qualified and experienced technical staff. First Dialysis, Repeat Dialysis, Haemodialysis Seropositive, Slate Dialysis, and Emergency Dialysis are done with complete care. 24 x 7 Diagnostic Services RSV Hospital provides 24 hours Pathology, Computerised ECG, Echocardiography, Color Doppler, TMT, Holter Monitor, Digital X-Ray, Digital Ultrasound with 4D, CT-Scan, Mammography, Diagnostic Gastroenterology and many other services to list.
DIFFERENT DEPARTMENTS
Depending on the care a patient needs, RSV Hospital provides different departments such as Cardiology, Dermatology, Pulmonology, Psychiatry, ENT, Gastroenterology, Nephrology, Endocrinology, General Physician, Urology, Paediatrics, Orthopaedics, Haematology, Gynaecology, and Neurology.
3 STRATEGIES TO RETAIN DOCTORS
Doctors are meant to save lives but their significance goes far beyond just treating a patient. For RSV Hospital, each doctor is important and therefore follows three clear strategies:
RSV Hospital is one of the most trusted hospitals in India. Some of the characteristics that put it into the most preferred hospitals category are: The Consultant-led Critical Care Team RSV Hospital is equipped with a reliable, experienced, and professional team of doctors, technicians, nurses, and specialised doctors.
Fully Infrastructured ICU & NICUs RSV Hospital is not only equipped with
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Evaluation and recognition of the qualifications of the medical professionals, so that their qualifications, experience and skills are in sync with the philosophy of the hospital. The hospital strictly maintains full transparency in all aspects. Fostering open communication and extension of full support to the doctors; To ensure this, the hospital has established a simple yet effective approach under which any medical professional can approach the management and offer any suggestion to improve the services
of the hospital. Doctors can also approach the management and feel free to discuss any issue they face. “We always review all the suggestions & proposals and implement the same in a timely manner,” adds Rahul.
Allowing a free hand to doctors in the medical treatment of the patient; The hospital is always ready to provide doctors with everything they need to make the patients as comfortable as possible, while also adhering to the policies and practices.
Our medical and surgical departments are currently one of the most advanced departments in the entire West Bengal, being administered by highly skilled, professional & experienced doctors (consultants).
are Rahul’s three ingredients to success:
One should always believe in one's ability
One should never give up and be persistent till the objective is achieved and fulfilled
One should realise that there are no shortcuts to success
MISSION & VISION STATEMENTS
Mission: To provide the most sophisticated and comprehensive medical care at an affordable price. RSV Hospital endeavours to become a quality healthcare institution, where the finest medical talents will work with the state of art machines to preserve, prolong and restore life. Vision: To continuously improve and expand its services by adding other departments to the hospital. The hospital also plans to open more hospitals and diagnostic centres in West Bengal as well as in different parts of the country. The increasing prevalence of preventable illness, improved educational status of people, and many other factors are leading to an increased demand for health services. RSV Hospital strives to address the demand of every patient and provide ‘Complete Care’. As Rahul puts it, “We will continue to strive for a uniform system that predominantly enhances our patients' experiences.”
Furthermore, the hospital takes special care while recruiting nurses. It also imparts in-house training to maintain absolute proficiency in all areas dealing with proper patient care.
RAHUL’S INGREDIENTS FOR SUCCESS
No matter which industry your business is in or how small or large the organisation is, any leader of a company takes along some ingredients of success. Here The Global Hues | Vol. 2 | Special Issue | May 2022
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Guest Article
Dedicating Life To The Social Upliftment Of Others
by Shraddha Soparkar
I
have always believed that if you are privileged enough it is not just your responsibility but your duty to help the less privileged ones in any way you can. Having been born in a well-to-do business family, the importance of giving and serving society was imbibed in me from a very young age. I was taught to help others and find happiness in doing so. The religious texts that I read in those days also taught me that there is no greater happiness than helping others and that it is only by doing good to others that one does good to oneself. After completing my studies, I set up my own business and continued giving back to society as and when I could. This was something that gave me a lot of joy. Still, I had never thought that I would one day establish an NGO. It was the birth of my daughter Shruti that changed my life and my whole outlook towards life for good. She had a shunt in the brain and underwent four brain surgeries by the time she was just four months old. I had to take Shruti to various doctors in therapy centres. I realised that having a special kid is a huge trauma for any parent, but the situation is even more challenging when one is not financially strong. The pain and struggle the less privileged children and families would have to face shocked me. What moved me, in particular, was the inaccessibility and unavailability of quality care such as prosthetics and orthotics devices, regular therapies, surgeries, etc. for people with disabilities. I realised that while my own child had access to the best quality medical care, there were many other children out there whose families could not provide them with the medical care or facilities because of financial constraints. It was then that from being an entrepreneur, I became a philanthropist
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and a social worker. Initially, I started supporting needy people I came across during visits to therapy centres with Shruti. I had helped 10 people, but I realised that there are many more people out there who need similar help. I firmly believe that to fully achieve universal health coverage in our country, people who are fortunate enough need to come forward and do their bit. And it was this belief that led me to establish Madhuram Charitable Trust in 2019. The trust was formed with an aim to create an impact in the lives of those who have not been fortunate when it comes to living a healthy and comfortable life. The trust was named after my grandfather Shri Madhusudan Das Malpani, a social worker who dedicated his life to uplifting the marginalised citizens by providing them with the best healthcare facilities. The trust’s vision is to reduce the disparity between the rich and the poor as far as access to health services and medical care is concerned and to foster an environment that is conducive to their growth. I feel extremely proud that in less than three years, Madhuram Charitable Trust has been able to help close to 1,000 people. This is despite the massive disruption caused by the Covid-19 pandemic for several months when we were forced to stop our activities due to safety concerns. The trust has been able to improve the lives of 800 children with special needs and their families through support in availing various medical treatments. This includes financial assistance for corrective surgeries, botox surgeries, various therapies like physiotherapy, occupational therapy, and assistive aids for mobility, speech and vision, therapies for autistic kids, and children having down syndrome, among others. Along with financial aid for therapies, the trust also counsels parents of specially-abled in an effort to keep them motivated. Our biggest and most ambitious project yet is the Stepathon project, under which we are providing prosthetic legs/artificial limbs to amputees. So far, we have been able to provide German-made prosthetic legs/artificial limbs to 96 beneficiaries. Each of these legs costs Rs. 1 lakh to Rs. 2.5 lakh. The initiative has changed the lives of these beneficiaries forever by helping them become independent in more ways than one. We are also ensuring the beneficiaries get back on their feet by providing them with employment opportunities and helping them become financially independent. Many of the beneficiaries have been able to go back to their occupation and earn their livelihoods, becoming atmanirbhar in the true sense. The smiles on their faces have been a huge inspiration for us and we are aiming to touch 400 beneficiaries under the Stepathon project this year. With God’s grace, I am confident we will be able to achieve this and more. Another big achievement of ours, one that I am proud of, is that one of the beneficiaries is going to take part in the Para Olympics this year with the trust’s support.
Another project that I am working on at present is an aqua therapy centre for special children. It will be the first of its kind in Ahmedabad and Gujarat. The reason is that by engaging in specific well-directed water activities, children can gauge their own body boundaries much better. They can regulate the force that the body exerts when performing tasks or playing and this helps to improve posture, balance, and coordination. Such private facilities are prohibitively expensive. We aim to give the therapies free of cost to the financially marginalised at our centre. I am already in advanced talks with local authorities, who are very supportive of such a centre. I am confident the centre will be a reality soon. I feel fortunate to have been able to make a difference in the lives of special children and people with disabilities. However, I also realise that there is much more that needs to be done to create a meaningful impact. I am happy to share that while we have focused on Gujarat so far, we are working on plans to go to other states. Madhuram Charitable Trust will start its work in the Delhi-NCR region next year. We gradually hope to expand to other states too. However, I am very clear that I want to do quality work. Even if I can help just one beneficiary, I will do so in the best possible way, rather than helping ten people but with little actual difference. I am a firm believer in Swami Vivekananda’s teachings and will end this article with a famous quote by him. Take up one idea. Make that one idea your life - think of it, dream of it, and live on that idea. Let the brain, muscles, nerves, every part of your body, be full of that idea, and just leave every other idea alone. This is the way to success - Swami Vivekananda
(The author is the Founder and Trustee of Madhuram Charitable Trust, an NGO working for the specially-abled and people with disabilities. She is a lawyer by qualification and an entrepreneur by profession. She is married to Kaushal Soparkar, owner of Meghmani Group of Companies. She is actively associated with the Gujarat Chamber of Commerce & Industry. She is also a member of the Governing Board of GLS University and an advisory Committee Trustee in Special Olympics, Gujarat. An inspiration to many, Shraddha is the recipient of many prestigious awards, including the IPRA Award for Innovation, Wonder Women Award by NavGujarat Samay, and the Times CSR Award)
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MONEY Here’s a snapshot of all the repo rate changes that have done by RBI since 2018:
REPO RATE A HIKE IN
BY RBI AFTER FOUR YEARS: WHAT IT MEANS FOR THE INDIAN ECONOMY?
O
n May 4, 2022, the Reserve Bank of India hiked its benchmark repo rate by 40 bps in an unscheduled policy review with the objective of controlling inflation. The RBI Governor Shaktikanta Das while announcing the decision said that the global economic recovery was losing momentum and geopolitical tension has been pushing inflation up. The Monetary Policy Committee of RBI voted unanimously to increase the repo rate (a rate at which the central bank of a country gives loans to commercial banks against securities) by 40 bps to 4.4 per cent with immediate effect. The committee also decided to continue with an accommodative monetary policy stance. The repo rate has been hiked for the first time in four years. The last increase
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by 25 basis points to 6.50 per cent in the repo rate was witnessed in August 2018.
trends and maintain the liquidity in the market.
The Central Bank has also announced a 50 basis point increase in the cash reserve ratio- the percentage of cash required to be kept in reserves as against the bank’s total deposits - in a bid to tighten the liquidity. An increase in the cash reserve ratio will suck out excess liquidity from the market.
The repo rate and inflation have an inverse relationship. If the repo rate increases, inflation reduces and if the rate lowers, the inflation increases.
Now, let’s understand what is a repo rate and what has led to an increase in the repo rate.
WHAT IS THE REPO RATE?
In simple terms, the repo rate refers to a rate at which a nation’s central bank (Reserve Bank of India in India) lends money to commercial banks in case of any shortfall of funds. Repo Rate is subject to changes as per the policies of RBI. It is an important tool used by the central bank to control the inflation
| Special Issue | May 2022
As per the statement by RBI Governor Shaktikanta Das, the repo rate has been increased due to a number of reasons:
Rising Inflation
High crude Oil Prices
Geopolitical Tensions
Shortage of Commodities at the global level
“The decision today to raise repo rate may be seen as a reversal of rate action of May 2020. Last month, we had set out a stance of withdrawal of accommodation. Today’s action needs to be seen in line with that action,” said the Governor, according to NDTV.
LAST UPDATE
REPO RATE
04-May-2022
4.40%
04-Dec-2020
4%
09-Oct-2020
4%
06-Aug-2020
4%
22-May-2020
4%
27-Mar-2020
4.4%
06-Feb-2020
5.15%
05-Dec-2019
5.15%
10-Oct-2019
5.15%
07-Aug-2019
5.40%
06-June-2019
5.75%
04-Apr-2019
6.00%
07-Feb-2019
6.25%
01-Aug-2018
6.50%
06-June-2018
6.25%
CONSEQUENCES OF HIKE IN REPO RATE?
RBI’s strategic move of increasing the repo rate will push banks and non-banking financial institutions (NBFCs) to hike lending and deposit rates. This will lead to an increase in the interest rates that the banks charge for loans.
the inflation, liquidity and money supply in the market. Any change in repo rate directly affects the cost of borrowing by banks. If the economy witnesses a rise in inflation, RBI increases the repo rate to control it. An increase in the repo rate leads to an increase in the cost of borrowing for businesses, which results in lowering the investment and cash flow in the market.
diesel from March 22. Furthermore, the prices of domestic cooking gas have also witnessed a considerable hike. In the past few months, prices of almost every essential commodity have seen a hike as the companies are passing on higher prices to consumers as they deal with high input costs.
The ongoing war between Russia and Ukraine has adversely affected the market supply chain, leading to an increase in the price of crude oil and other important commodities. The war has affected all economies of the world.
In India, inflation has emerged as a major concern over the last few months. Shaktikanta Das made an assuring statement while announcing the decision of increase in repo rate, he said “We, in the RBI, remain steadfast in our commitment to contain inflation and support growth. Inflation must be tamed in order to keep the Indian economy resolute on its course to sustained and inclusive growth. The biggest contribution to overall macroeconomic and financial stability as well as sustainable growth would come from our effort to maintain price stability.”
Crude oil prices had mostly been on the rise in March 2022, after Russia started invading Ukraine on February 24. The Indian oil companies had no other option but to pass on the high import cost of global crude oil prices by hiking the prices of domestic petrol and
RBI Governor, Shaktikanta Das indicates another hike in the Repo Rate in the month of June. The economy can expect an increase in Repo Rate to 5.15%. This was the level of repo rate before the covid pandemic. This means that interest on loans and EMI will go up.
In case of a liquidity crunch in the economy, the Central Bank reduces the repo rate which leads to a reduction in the cost of borrowings and therefore increases the cash flow in the economy.
WHAT HAS LED TO THE PRICE RISE IN INDIA?
Any change in the repo rate majorly affects the real estate market, as there is a direct link between the repo rate and the home loan rate. As the repo rate has increased, the bank will increase interest rates on loans. That is why home loans and auto loans are set to become costlier. However, an immediate increase in home loan rates is not expected by commercial banks. So, this makes a good time for homebuyers to buy their dream home now. With home prices expected to rise in the near future, it is the perfect time for homebuyers to take advantage of the current low home loan rates before the banks decide to change the interest rates.
THE EFFECT OF REPO RATE ON THE INDIAN ECONOMY Repo Rate is an effective tool used by the central bank to control and monitor
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10 MOST TRUSTED
HOSPITALS SERVING
HUMANITY IN INDIA 2022
MEDANTA HOSPITAL The Perfect Destination For Advanced Care We have built an institution which matches the highest standards of healthcare delivery across the world, where care is provided to patients at an affordable cost.
M
edanta is a renowned name in the hospital industry for its expert medical services and treatments. The home to eminent doctors, Medanta is a Perfect Destination for advanced care. The multispeciality hospital provides a range of services such as Critical Care Units, Lab Tests, Day Care, Air Ambulance, and many more. The hospital provides treatment to more than 20,000 patients every year globally.
specialization and expertise of Naresh Trehan is Cardiothoracic Surgery, Cardiovascular Surgery, Heart Transplant and Minimally Invasive Cardiac Surgery. He has successfully performed 48,000 openheart surgeries. Dr Trehan is awarded the highly prestigious Padma Shri and Padma Bhushan by the Government
The thought of establishing a hospital struck in Dr Naresh Trehan’s mind while he was associated with NYU Medical Center in the USA. He realised that for every 1000 patients he treated there, another 1000 couldn't even afford to go abroad to get the treatment. He realised that India needs a super speciality medical institution of its own. With the vision to make an advanced multispeciality hospital that treats the patients with world-class health care services at affordable costs, Dr Naresh laid the foundation of Medanta.
THE MAN BEHIND THE HOSPITAL
With the experience of five decades in cardiovascular surgery, Dr Naresh Trehan acts as the driving force of Medanta. Dr Naresh is the Chairman and Managing Director of Medanta, who is a renowned cardiovascular and cardiothoracic surgeon. The area of
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of India for his services in the healthcare industry. He is also associated as the President of the Indian Health Care Federation.
THE JOURNEY
Medanta brought a new era to the world of health care. The foundation stone of Medanta was laid in 2006 in Gurugram
and started its operation in 2009. Since then the multi-facility hospital serves the patients with its quality healthcare. Treatments are done with cutting edge advanced technology and by thorough medical research. The hospital invested more than $15 million in technology and installed the advanced Da Vinci robotic system. Starting from Gurugram, Medanta has now marked its presence in 6 countries globally.
THE UNIQUE FEATURES
The hospital provides the patients with the best service ensuring their comfort and well being. The features that make Medanta a one-its-kind hospital are: RENOWNED & QUALIFIED DOCTORS Each doctor and specialist at Medanta is highly qualified and has years of expertise in their respective fields. The hospital has over 800 qualified and experienced doctors. The researchers and doctors of the hospital have participated in award-winning research and medical journals.
HOLISTIC APPROACH TOWARDS TREATMENT The hospital adopts a holistic approach towards healing its patients. From traditional medicine, advanced and integrative medicine to Ayurveda, Medanta finds the best way to treat its patients. The hospital is specially geared to customised ayurvedic treatment of Cancer, Heart, Urology, Orthopaedic and Neurology patients.
Dr Naresh Trehan Chairman & Managing Director, Medanta Hospital
SERVICES OFFERED
Medanta serves with one-of-its-kind facilities across the world. Spreading over 43 acres, the hospital caters to 20 specialities that include 1250 beds, 350 critical care beds and 45 operation theatres. The hospital provides treatment for various ailments like Bronchial Asthma, Prostate Cancer, Sepsis, Rheumatoid Arthritis, Liver Cirrhosis, Chronic Otitis Media and many more. To ensure the safety and better treatment of the patient, Medanta offers services in: CRITICAL CARE UNITS The professional team of doctors and nurses provides the best care to patients that require critical care. ICCU’s team at Medanta include cardiologists, internal medicine physicians, neurologists, gastroenterologists, nurses and technicians trained in intensive cardiac care. AIR AMBULANCE Medanta provides every possible help to treat its patients. With the aim to provide health care service to all, Medanta introduced its Air Ambulance and Flying Doctors. “Medical air evacuation service acts as a lifesaver to save lives by making
highly specialized emergency medical care accessible despite geographical challenges,” asserts Dr Naresh. LAB TESTS & DIAGNOSTICS To prevent life-threatening diseases, the hospital performs various types of Lab tests, Radiology tests and other advanced diagnostic tests. It is a one-stop solution for all the diagnostic needs of the patients. WARDS AND ROOMS The wards and rooms of the hospital are hygienic, and economical and include amenities like a wardrobe and television. The multi-bedroom of the hospital has 3-4 beds per room with ensuring the privacy of the patients.
MISSION AND VISION
Dr Naresh envisions making Medanta a healthcare institution to deliver quality, holistic and affordable healthcare services. Every facilitator of the hospital is committed to caring the patients beyond their duty.
USE OF LATEST TECHNOLOGY With the use of cutting edge technology, Medanta offers the highest level of precision for patient treatments. The advanced technology makes patients' treatment more comfortable and reduces the recovery time. The hospital offers customised treatment plans with a wide array of advanced technologies. ACCREDITED BY NATIONAL & INTERNATIONAL BODIES To bear the testimony of the quality of services provided by the hospital, Medanta is accredited by the Joint Commission International, NABH and NABL. The patient outcomes of the hospital are phenomenal.
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10 MOST TRUSTED
HOSPITALS SERVING
HUMANITY IN INDIA 2022
MIOT INTERNATIONAL A Highly Renowned Orthopaedic Hospital In India Medicine is not a trade; it is a calling where the physician thinks not only with his head but also with his heart.
T
rusted as India’s one of the best hospitals, MIOT International (Madras Institute of Orthopaedics and Traumatology) is a quaternary care multispeciality hospital in Chennai, Tamil Nadu. Started as a 70-bed hospital, now it is a 1000 bed hospital with 250 full-time doctors facilitating quaternary care in 63 specialities. Hospital’s state-of-the-art laboratory is ranked 8th across the globe.
THE JOURNEY OF MIOT INTERNATIONAL
Starting as a 70-bed hospital, MIOT International Hospital has come a long way. Through its journey, the hospital helps thousands of people to find good health and get relief from pain. The hospital initially offered its services in
orthopaedics and trauma but now it has expanded its operations and provides treatment in 63 special care. In 2003, the hospital added the departments of Neurosurgery, Laparoscopic & Endoscopic Surgeries, Maxillofacial Surgery, Ophthalmology, Gynaecology and Diabetology.
MIOT International has emerged as the leader in healthcare and has pioneered several medical innovations and breakthroughs in India including Hip Replacement Surgery, Kidney Transplants across all blood groups, haploidentical bone marrow transplants, Keyhole Surgery, Pinhole Surgery and the list goes on.
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THE UNIQUE APPROACH
Diagnosis is as important in the disease as in emergency and critical care. With the early diagnosis, expert hands and holistic treatment without any delay, any disease can be cured. MIOT International provides one-stop end to end care from diagnosis to critical care and rehabilitation. The hospital provides a complete and definite diagnosis of the disease with cutting edge and latest medical technology. The latest technology helps find better information and makes diagnoses and treatment more accurate and effective. The doctors in the hospital are experts in their respective fields. All the experts work together to provide the best medical facilities to the patient.
SERVICES OFFERED
GASTROINTESTINAL AND LIVER DISEASE The holistic approach of the hospital for the treatment of Gastrointestinal and Liver Disease provides the best services that are on par with the world. MIOT Advanced Centre for Gastrointestinal and Liver Diseases (MACGILD) treat gastrointestinal diseases that include oesophagal and gastric disorders.
NEPHROLOGY The institute handles the complete treatment and care of Kidney disease. The dialysis facility treats over 80 patients every day. Since the inception of the Kidney Transplant Unit, the hospital has performed 500+ kidney transplants successfully. CANCER CURE With the amalgamation of the new technologies, medications and dedicated care, MIOT Institute of Cancer Cure help people fight the deadly disease of cancer. The hospital offers one of the most advanced radiotherapies in the world. The Cancer Cure institute is specialised in Surgical Oncology, Radiation Oncology and Medical Oncology.
MISSION AND VISION
patient-centred medical care with the motto of ‘Putting Patient First’ and enable the treatment with compassion, commitment and concern. Prof. Mohandas envisions making MIOT International a world leader in super-speciality quaternary care.
AWARDS AND MILESTONES
MIOT International has won many awards for its quality and advanced service in the treatment of patients. Over the years, the hospital has added many feathers to its cap:
MIOT is ranked as ‘India's No 1. Orthopaedic hospital’ by Outlook Health in 2022
It won Times Group’s ‘Times Healthcare Achievers 2020’ in three categories– Cardiology, Haematology, and Endocrinology
The hospital won the award for ‘Best Hospital for Gastro and Gastro Surgery’
In 2012, Mallika Mohandas (Chairman, MIOT International) received the ‘Niryat Shree - Gold Award’, the most prestigious award on the behalf of MIOT International
MIOT International aims to deliver
MIOT offers an array of treatments and surgeries in various specialities that are: ORTHOPAEDICS SURGERIES The hospital offers end to end care in joint related deformities and ailments. With more than 40 years of experience, the hospital successfully completed 40,000+ joint replacement surgeries till now. The surgeries performed in MIOT Institute of Orthopaedics are Joint Replacement & Revision Surgeries, Knee Replacement & Revision, Spine Surgery, Trauma Care and Sports Medicine.
THE MAN BEHIND THE HOSPITAL
The renowned Orthopeadician and an awardee of one of the most prestigious awards Padma Shri, Prof. Dr P.V.A. Mohandas incepted MIOT International in the year 1999. With the expertise of 45 years in the healthcare industry, Dr P.V.A. Mohandas envisions providing quality healthcare in India. He introduced to India the possibilities of fracture fixation and Joint Replacement Surgery. While addressing the gap in healthcare, Dr Mohandas says, “My own experience as a surgeon and teacher has convinced me that treatment is most effective when it is delivered holistically, comprehensively and in time”.
MIOT International has been serving the healthcare industry for over two decades and has become a trusted name not just in India but across the world. The consummate host for medical tourism, Patients from 130 countries seek the expertise of the hospitals. MIOT International also launched ‘Unlock Your Mind’ for covid specific trauma and stress.
Dr P.V.A. Mohandas Founder, MIOT International
CARDIAC CARE MIOT Institute has performed over 15,000 cardiac surgeries successfully. The dedicated and highly experienced team of professionals provides worldclass treatments. MIOT offers its expertise in Thoracic and Cardiovascular Care, Interventional Cardiology, and Children’s Cardiac Care. The Global Hues | Vol. 2 | Special Issue | May 2022
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Guest Article
Embedding
RISK
AWARENESS IN MUTUAL FUND COMPANIES
R OBJECTIVE
With the overall objective of management of key risks involved in mutual fund operation, the revised RMF shall provide a set of principles or standards, which inter alia comprise the
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ROLES & RESPONSIBILITIES
Risk Management shall be an independent and specific function of the AMC. There should be at least one CXO level officer identified to be responsible for the risk management of specific functions of the AMC/Mutual Fund. For instance, there should be dedicated risk officers for various key risks such as Investment Risk (by Chief Investment Officer), Compliance Risk (by Chief Compliance Officer), Operational Risk (by Chief Operating Officer), etc. However, for the overall risk management of the mutual fund, along with the management, both board of AMC and trustees should also be responsible. For this purpose, both the AMC and the trustees should compulsorily have separate Risk Management Committees (RMCs).
CHALLENGES
While the guidelines of RMF are exhaustive and detailed, the AMCs are likely to face some challenges, particularly in the short term. Some of these are: OPERATING COST The compliance cost and expenses for putting in place the required risk management processes, risk-resilient infrastructure, hiring of professionals, training etc. will increase operating cost for AMCs. The small-sized AMCs may feel the pinch more.
NEED FOR INTENSIVE TRAINING NEEDS There is an immediate need for AMCs to impart training not only to employees but also to distributors and service providers to build a risk-sensitive ecosystem. Even AMC / Trustee Board members need to be alive, updated and upskilled on RMF related issues.
WAY FORWARD
SEBI’s RMF enables the MF industry to address risk professionally, comprehensively, and competently while carrying out its day-to-day business. If implemented effectively and wholeheartedly, this would make the AMCs not only agile, strong, and resilient but also help win confidence and trust of investors. Yet, for an effective implementation of RMF, AMCs will need a major shift in mindset. Unless risk-awareness and risk-identification are mainstreamed across departments, keeping a single and integrated view on risk, instead of working in silos, any framework or tools may not give desired result. A collaborative effort of AMCs, the Boards, and AMFI would be critical to truly foster and deepen a risk-conscious culture in the mutual fund business.
The writer is on the Board of a Mutual Fund Trustee Company. The views are personal.
ABSENCE OF RISK MANAGEMENT TOOLS There is often a general indifference or unpreparedness with respect to matters of risk. MFs are no exception. Now that RMF mandates the use of risk management tools like scenario analysis, stress testing etc. for risk analysis, quantification and monitoring, AMCs will need to quickly invest in capacity building and embrace appropriate statistical tools, models, and best practices.
by Ram Krishna Sinha
ecognizing the fact that there have been significant developments in the MF industry in product innovation, investment in newer asset classes, distribution landscape, technological evolution, investor penetration and awareness, increase in risk elements, etc, SEBI has comprehensively reviewed its extant framework for risk management. In September 2021, it came out with a landmark circular on Risk Management Framework (RMF) to foster a risk-conscious culture in Mutual Funds (MFs). The Framework has now been made effective from April 1, 2022.
leading industry practices that can be considered for implementation by the AMCs, to the extent relevant to them.
policies, procedures, risk of management functions and roles & responsibilities of the management, the Board of AMC, and the Board of Trustees. The objectives of RMF should assist the management and the Board of Directors of both AMC and Trustees in demonstrating high standards of due diligence in daily management, promoting proactive management and early identification of risk, assigning accountability in the organization, and managing risk within the tolerance limits defined in the RMF. The RMF comprises the components of governance and organization, identification of risks, measurement and management of risks and reporting of risks and related information. Importantly, the elements of RMF have been segregated into ‘mandatory elements’ which should be implemented by the AMCs, and ‘recommendatory elements' which address other
FINDING DOMAIN SPECIALISTS AND PROFESSIONALS RMF has caught many AMCs unawares and has created an urgency to tap right professionals and domain experts, particularly at senior levels, to comply with the SEBI guidelines. As most of the AMCs would be in this situation, finding right talent immediately may be a challenge. CUSTOMISATION OF THE RISK-RELATED POLICIES AMCs should have formulated the ‘mandatory’ policies in compliance with the framework with their own internal resources and expertise. The industry body AMFI is also lending a helping hand in crafting policies. Yet, the AMCs would need to ‘customize’ the policies in the light of their own risk assessment, challenges, experiences, learnings, and perceptions to make them really useful.
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REPORT
THE
INDIAN INDI IND IAN HOSPITAL INDUSTRY
T
& The Way Ahead
he Indian Healthcare Industry, comprising hospitals, telemedicine, medical tourism, medical apparatus, doctors, and medical equipment, is rising at a remarkable pace. The hospital industry of India is emerging at double speed due to progression in technology and growth in multiple diseases.
As per the reports by India Brand Equity Foundation, the Indian Hospital Industry accounting for 80% of the total healthcare is expected to touch the US $132 billion by the year 2023, indicating substantial growth. The growth in the industry is driven by an increase in income of the middle class, health awareness, and penetration of health insurance. The report by Niti Ayog (National Institution for Transforming India) states that “In the hospital segment, the expansion of
private players to Tier 2 and Tier 3 locations, beyond metropolitan cities, offers an attractive investment opportunity.”
GROWTH DRIVERS OF THE HOSPITAL INDUSTRY Emerging Middle Class And Growing Population The population of India is rising significantly, and an increase in population means that the demand for hospital services will also rise. As the population is demanding high-quality healthcare services, new hospital projects are mushrooming in the country. Furthermore, the increase in per capita expense from this group can lead to the growth of the hospital industry. Growing Health Awareness People are now getting more health-conscious, they are now more aware of the diseases. The growing education and awareness about the diseases, increase the demand for the
hospital and its services. The increase in chronic and infectious diseases also helps in driving the growth of the hospital industry. Ageing Population With the increase in population, India’s demographic pattern has seen a major transition. The population above the age of 60 is continuing to grow. In 2013, elderly people were only 8% of the total population, but it is estimated that this number can reach 18.3% by 2050. With this pattern, the demand for the hospital industry will increase substantially. Elderly people experience more morbidity patterns. To provide the elderly population with all the medical access and service, the hospital industry is getting a big opportunity for growth. Medical Tourism Medical Tourism in India is rapidly becoming a million-dollar business and will surely play the role of a key driver in the
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growth of the hospital industry. India has skilled and multi-speciality hospitals and expert professionals that make India a medical tourism destination. According to Medical Tourism Association, India is ranked 10th out of 46 in 2020-2021. The market is expected to stand at US$13.42 billion by 2026, which was estimated at US$ 2.89 billion in 2020. Increased Expenditure On Healthcare By The Government The Union Budget 2022-2023 has allocated INR 86,200 crore to the Ministry of Health and Family Welfare, a nearly 16.5 per cent increase in comparison to what was allocated in FY 20202021 i.e. 73,932 crores.
GOVERNMENT'S INITIATIVES
The Indian government is taking the necessary steps to strengthen the healthcare system. Some of the initiatives mentioned in the Union Budget of 2022-23 are:
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| 35
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2013 Ayushman Bharat The Ayushman Bharat is a much-appreciated scheme introduced by the Indian government. It covers the medical benefit of Rs. 5 lakh per family per year. The scheme helps the vulnerable group of society to reduce the burden of medical expenses. Pradhan Mantri Swasthya Suraksha Yojana The Scheme was initiated in 2006, in order to make healthcare facilities affordable for every part of society. This scheme also facilitates medical education across India, especially in those areas that are under-developed. Indian government allocated Rs. 10,000 Crore to ‘Pradhan Mantri Swasthya Suraksha Yojana’ in Union Budget 2022-23.
Pradhan Mantri Garib Kalyan Package It was launched in October 2021 to provide insurance to healthcare workers fighting Covid 19. It was allocated INR 226 crore in Union Budget 2022-23, as compared to INR 813 crore in budget
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2023
2021-2022, indicating a decrease of 72 per cent. Along with these key schemes, there are some other initiatives as well, taken by the Indian government to make healthcare facilities affordable and of quality. ‘National Health Mission’ and ‘National Ayush Mission’ are among much-appreciated schemes initiated by the government.
PEOPLE’S PREFERENCE FOR PRIVATE HOSPITALS
Good health of the population is the ‘Wealth of the Nation’. After India attained independence, only 15% of people were using private hospitals. But in the contemporary era, the tables have completely turned. The patient preference towards the kind of hospital depends on the quality standards of the service providers, self affordability, and accessibility. While private hospitals provide a high standard of treatment and hygiene conditions, public hospitals fail to provide such facilities. Private hospitals concentrate on delivering
| Special Issue | May 2022
secondary and tertiary health service, while public hospitals only focus on basic primary healthcare.
Taking hospitalization and non-hospitalization cases together, almost two-thirds of the Indian population gets treatment from private hospitals rather than public hospitals.
FINAL THOUGHT
The scope of the hospital industry in India is vast and full of opportunities. India offers tremendous scope in R&D as well as medical tourism. Indian healthcare sector is indeed delivering the best medical services to the people and is eventually getting better.
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10 MOST TRUSTED
HOSPITALS SERVING
HUMANITY IN INDIA 2022
Nanavati Max Super Speciality Hospital
A
Serving Humanity For 70 Years
multispeciality hospital in Mumbai, Nanavati Max Super Speciality Hospital is serving the health sector for 70 years. It was inaugurated in 1950 by India’s first Prime Minister Jawaharlal Nehru with the name ‘Dr. Balabhai Nanavati Hospital.’ However, it has now reintroduced itself as Nanavati Max Super Speciality Hospital.
HOSPITAL SPECIALITIES ACCIDENTAL & EMERGENCY CENTRE It is a highly specialized unit with dedicated beds and healthcare professionals. The centre is spread over a 3000 sq ft area and is located on the ground level
The hospital provides services in almost every field of modern medicine and health care with its 350 Beds facility housing 55 speciality departments. Well equipped hospital rooms, technologically advanced systems, and state of the art departments are managed by a highly experienced team of over 350 consultants, around 100 resident doctors, 475 nursing staff and 1500 employees.
ABOUT THE SENIOR VP & HEAD OPERATIONS Mangla Dembi is a highly experienced professional for 18 years with a history of working in the healthcare and hospital industry. She holds a Masters Degree in Management Studies focused in Marketing from Malviya National Institute of Technology. Mangla has proficiency in managing a business in all dimensions such as business development, strategy profitability, process and change management.
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to enable easy transfer of patients from the ambulance to the unit. The centre is supported by a fleet of well equipped Advanced Cardiac Life Support Ambulances for the transportation of patients. Furthermore, the emergency wing with 10 beds has separate Triage and Observation areas.
MANGLA DEMBI
Senior VP & Head Operations, Nanavati Max Super Speciality Hospital
ANAESTHESIOLOGY The Department of Anaesthesiology and Pain Management offers preoperative evaluation, pain relief for chronic diseases and painless labour, and postoperative care. The department is equipped with the latest anaesthesia and hemodynamic monitoring systems. DERMATOLOGY This department holds high standards of excellence in consulting, dermato surgery and academics. To offer treatment to patients with skin diseases, leprosy, sexually transmitted diseases, etc, the hospital has an experienced team of dermatologists. Under dermatology, treatments that the hospital offers are hair transplantation, nail surgeries, biopsies of skin, scalp, or mucosa, chemical peeling of pigmentation, blemishes, and post-acne marks, cryosurgery and Intralesional injections for keloids, and many more to list. NUTRITION AND DIETETICS To keep a check on the eating habits of people, dieticians at the hospital help with customized diet charts designed to suit the health requirements of an individual. Other specialities include Radiology, Internal Medicine, Dentistry, Physiotherapy, Endocrinology, Laboratory Medicine, Mental Health (Psychiatry, Psychology), Ophthalmology, Telemedicine, Nuclear Medicine, and many more.
HEART INSTITUTE Recognized as one of the best Heart hospitals in Mumbai, The Heart Institute at Nanavati Max Super Speciality Hospital offers state of the art comprehensive cardiac care to patients with cardiovascular diseases like valvular heart disease, angina, heart failure, coronary artery disease, rhythm disorder, etc. CENTRE FOR CHEST & RESPIRATORY DISEASES For the treatment of pulmonary diseases, The Centre offers a high level of comprehensive care in the diagnosis, treatment, and management of chest & respiratory issues like tuberculosis, pneumonia, asthma, chronic obstructive pulmonary disease (COPD), lungs and chest problems, etc.
Other centres of excellence include the Centre for Neurosciences, Centre for Gastrointestinal (GI) Diseases, Centre for Plastic, Aesthetic & Reconstructive Surgery, Institute for Bone, Joint Replacement, Orthopaedics Spine and Sports Medicine, Centre for Liver, Pancreas & Intestine Transplant, and many more.
COMMUNITY SERVICES The hospital follows an uncompromising
attitude towards all its patients. It understands its duties and responsibilities and always tries to give back to society. The entire staff at the hospital offers a hierarchy where the service of the community is always kept at the top. The hospital ensures that each staff member employed in Nanavati Max delivers state-of-the-art community relations via a comprehensive approach enriched with the personal care of the patients.
AWARDS AND ACCOLADES
The hospital strives to serve more than 20,000 patients across the globe every year. Since its inception, it has received many awards and accolades. Some of the prominent ones include:
The Department of Imaging and Radiology at Nanavati Max Super Speciality Hospital received NABH Medical Imaging Services accreditation.
Best Intelligent Hospital Award for Excellence in Healthcare at AHPI Awards
Awarded as the Best Hospital in Patient Care in CIMS Cardiology Speciality Awards in 2020
Prestigious Asia Pacific HIMSS Elsevier Digital Healthcare Award 2019
CENTRES OF EXCELLENCE NANAVATI MAX INSTITUTE OF CANCER CARE The Nanavati Max Institute of Cancer Care offers top-notch personalized and comprehensive evidence-based state of the art multidisciplinary management of all types of cancers. The centre employs committed, experienced, and professional experts who aim to achieve the best outcomes for their patients. The centre provides advanced radiotherapeutic techniques for radiation therapy & brachytherapy, minimal access surgery, and advanced immune oncological approaches in addition to chemotherapy.
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corporate@insurancesamadhan.com The Global Hues | Vol. 2 | Special Issue | May 2022 | 41
10 MOST TRUSTED
HOSPITALS SERVING
HUMANITY IN INDIA 2022
SHALBY HOSPITALS World’s Renowned Centre For Joint Replacement We, at Shalby Hospitals, strive to provide quality healthcare to the people across the globe by inventing, adapting and imbibing the world’s best technologies and innovations.
E
stablished in 1994, Shalby Hospitals in Ahmedabad, Gujarat is a multispeciality hospital chain that holds an aggregate bed capacity of over 2000. Incepted with one hospital having six beds in 1994, today, Shalby has 11 hospitals treating patients across 40 therapeutic categories.
that was considered one of the dreadful surgeries till the early 90s. His surgical process innovation “Zero Technique” reduces the surgery time from several hours to only 8 to 10 minutes and that too with extra advantages like minimal blood loss, minimal incision, reduced
Shalby values every human life and works day & night towards curing the patient and meeting the expectations of every customer and stakeholder by continuously raising the standards of its service deliveries, every time. Over the years, Shalby has performed over 1,00,000 joint replacement surgeries and has therefore become one of the world’s highly acclaimed centres for joint replacement.
ABOUT THE CHAIRMAN
Dr Vikram I. Shah, a doctor by profession, is the Chairman and Managing Director of the hospital. After acquiring professional qualifications – AO Basic from London (UK), F.A.O.A.A. from Switzerland and F.A. S. I.F from Germany, Dr Vikram returned to India to serve the best healthcare. His vision to serve the ailing in India led to the establishment of Shalby Hospitals. Dr Vikram is credited for popularising Total Knee Replacement (TKR), a practice
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Dr Vikram I. Shah Chairman & MD, Shalby Hospitals
infection rate, and speedy recovery to enable patients to walk within few hours of the completion of the surgery.
CENTRES OF EXCELLENCE Every medical professional at the hospital follows the highest ethical
values while treating every patient. Shalby’s centres of excellence cover many specialities: RADIOLOGY AND IMAGING Shalby’s Radiology Department consists of a large number of state-of-the-art equipment. The hospital also uses digital X-ray systems and Mammography Units. Three advanced equipment that the department uses are Flat Panel Siemens Cathlab, Multi-slice Spiral CT Scan, and Acuson Advanced Ultrasound Machine. PLASTIC SURGERY Shalby has acquired deep expertise in performing plastic surgeries and treats any deformities or deep wounds acquired due to general defects, critical illness, or injuries with plastic surgery. Services under plastic surgery include post-cancer reconstruction, repair of birth deformities, and corrective surgeries after injuries. PULMONOLOGY AND CHEST Under respiratory areas, the hospital offers specialised services in many respiratory areas like Asthma, Cystic Fibrosis, Lung Cancer, Pulmonary Rehabilitation, Lung Transplantation, Pulmonary Arterio-venous Malformations, Neuromuscular Diseases and Non-invasive ventilation, Critical Care Medicine, Industrial Medicine, Pulmonary Vascular Diseases, Pulmonary Surfactant Abnormalities, Sleep Disorders, and many more to list.
Laparoscopy, Dental Cosmetic and Implantology, Gastroenterology, Hair Transplant, Uro Surgery, Piles Surgery, Arthroplasty/TKR & Hip Replacement, Orthopaedic Oncology, Teeth Whitening, and many more to list.
QUALITY TREATMENT
Quality in healthcare directly impacts the livelihood of a patient. Therefore, continual improvement in the quality healthcare delivery system is quite significant. The hospital focuses to improve the quality of patient care by following 3 main practices:
Continual monitoring and evaluating the treatment
Evaluating the hospital’s performances against industry standards
Emphasising on disease prevention as early detection saves lives and money
MISSION AND VISION
The mission of the hospital is to leverage global leadership in joint replacement to establish multi-speciality care across different geographies. The vision statement of the hospital reads, “Exceeding expectation from health.”
AWARDS AND ACHIEVEMENTS Shalby Hospital has received many awards and accolades so far. Some of the highly prestigious ones are:
“Best Medical Tourism Center in Gujarat Award” in 2022
“Patient Friendly Hospital Award” at AHPI Awards 2022
“Best Hospital – Orthopedic – National” and “Best Home Healthcare Company – National” awards at ‘The Economic Times Healthcare Awards 2021’
“The Best Hospital for Patient Care (West) Award by ET Healthworld 2020
Since the inception of Shalby Hospitals, it is relentlessly striving to provide top-notch healthcare services to people across the globe. “Shalby Hospitals today enjoys a place of pride in the Medical Tourism map of India and continues the mission of providing comprehensive health solutions,” says Dr Vikram with pride.
KNEE JOINT REPLACEMENT Recognized as the Best Knee Replacement Centre in India, Shalby Hospital provides highly qualified knee replacement surgeons. At the hospital, every patient is treated under highly sterile conditions in ‘Class 100’ OTs while also maintaining the strictest infection control standards. The ‘Zero Technique’ through which the Knee Placement surgery takes place is painless, causes less infection & side effects, and is performed by a committed team of Physiotherapists. Other centres of excellence include Paediatrics and Neonatology, Maxillofacial Surgery, Endoscopy and The Global Hues | Vol. 2 | Special Issue | May 2022
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10 MOST TRUSTED
HOSPITALS SERVING
HUMANITY IN INDIA 2022
Yashoda Hospitals Offering Inimitable And Evidence Based Health Care Services
W
ith an absolute aim to set a new benchmark in the healthcare industry, Yashoda Group of Hospitals has been excelling in providing quality medical healthcare services for over three decades. This multi-speciality hospital is becoming a prominent name in the healthcare industry. Yashoda Hospitals consistently works with the aim of making healthcare services affordable and accessible for everyone.
internal controls ensuring the efficient and smooth functioning of the hospital. His years of expertise in engineering and entrepreneurial skills led the hospital to establish itself among the top hospitals in India.
CENTRES OF EXCELLENCE
Yashoda’s centres of excellence cover many specialities like Cancer, Cardiology, CT Surgery, Liver, Orthopaedics, Robotic Science, Nephrology, Spine
The great visionary leader of the Yashoda Hospitals, G. Ravender Rao is the Chairman and the driving force of the hospital. With more than 30 years of experience in the engineering and healthcare domain, G. Ravender Rao joined hands with his brothers Dr G. Surender Rao and G. Devender Rao and laid the foundation of Yashoda Hospital in 1989.
G. Ravender Rao Chairman, Yashoda Hospitals
G. Ravender Rao heads the hospital with his strategic designs and principles for
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The hospital offers its expertise in 62 medical specialities including Pain Management, Paediatrics, Plastic Surgery, Critical Care, Cardiology, Gynaecology, Physiotherapy, Endocrinology and many more. The hospital is equipped with the latest technological equipment and amenities such as:
GENERAL WARDS With the provision to accommodate many patients, the privacy of each patient is prioritised. The rooms in the general wards are spacious, hygienic and equipped with super speciality standards. Beside every bed, there is a chair for each patient's relative. DINING FACILITIES Good food is considered as necessary as other methods of treatment. The dining facilities of Yashoda Hospitals serve a mix of local and regional dishes. It has two different dining facilities; cafeterias and dining restaurants that provide hygienic and healthy food for patients, guests and visitors. PHARMACY To ensure the availability of the medicines all the time, the hospital has a pharmacy on its premises. The pharmacy services are open 24/7 and store medicines are available as per the required standards.
It is a chain of hospitals having 3 Independent hospitals located in Secundrabad, Somajiguda and Malakepet. The hospital offers its medical expertise in diagnostic and therapeutic care with 2400 beds and 700 Specialist doctors serving in 62 different specialities. Yashoda Hospitals carries the legacy of hope and care. Its highly experienced and skilled doctors ensure quality service with advanced technology, empathy and care.
MAN BEHIND THE HOSPITAL
Surgery, Neurosciences, and Gastroenterology. Other important specialities include Arthroscopy & Sports Medicine, Bariatric Surgery, Gastroenterology, General Medicine, Interventional Radiology, Kidney Transplant, Nuclear Medicine, Opthalmology, Paediatrics, Physiotherapy, Plastic Surgery, Critical Care, Dermatology, ENT, Endocrinology, Gynaecology, Hematology & BMT, Pulmonology, Rheumatology, Radiology, Surgical Gastroenterology, Urology, and Vascular Surgery.
FACILITIES BY THE HOSPITAL
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and skilled in their respective areas. The skilled professional doctors perform the clinical and surgical skills to ensure minimal pain and discomfort to the patients. TECHNOLOGY The hospital makes use of advanced technology for performing complex procedures efficiently and safely. It embraces advanced medical technology to enhance the capabilities of modern medicine. FACILITIES Yashoda Hospitals ensures the efficacy of medical treatment by offering the best facilities for the patients. Various facilities available in the hospitals are:
The hospital has Surgical Suites equipped with cutting edge medical technology and integrated systems.
The Trauma Center comprise multiple trauma rooms and CT Scanners that enable the doctors to identify the disease as early as possible.
The hospital adopts a “line of sight” approach in Intensive Care Units
that provides 360 degrees of care for critically ill patients.
The Surgical Observation Unit of the hospital is dedicated to patients with post-operative or post-procedural care.
AWARDS AND ACHIEVEMENTS
Yashoda Hospitals has bagged many awards for its specialised services in the healthcare industry. Here is the list of awards won by the Hospital:
The hospital received ‘AHPI Awards for Excellence in Healthcare’. It won in two categories; Secunderabad Unit for “Quality Beyond Accreditation” and Somajiguda Unit for “Patient Friendly Hospital”
‘NBE National Award’ for Excellence in Medical Education
‘CIMS Medica Healthcare Excellence Awards 2020’ for Hospital with Highest Standard in Patient Care
The hospital is certified by ‘National Accreditation Board for Hospitals & Healthcare’ (NABH) for its Nursing Excellence
INTENSIVE CARE UNITS (ICUs) Intensive Care Units of the hospital are well equipped with the latest equipment to treat and monitor critically ill patients. The doctors and nursing staff are specially trained to treat critical patients.
THE UNIQUE FEATURES
Yashoda offers world-class healthcare services ranging from Diagnostic and therapeutic care. Patients all over the world trust its medical services. The unique features of this super speciality hospital are: QUALITY CARE Yashoda has emerged as the ‘leader in the field’ for providing quick, safe and quality treatment. The doctors and other medical staff are highly experienced The Global Hues | Vol. 2 | Special Issue | May 2022
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HEALTH
A QUICK OVERVIEW
OF INDIA’S
DIAGN STIC CENTRES T he diagnostic industry plays a crucial role in the healthcare industry because more than 70% of medical decisions are based on the diagnosis and the detection of the disease. The diagnostic industry and the services provided by it are the most affordable in India in comparison to other countries. Because of the affordability, people are able to diagnose the disease at an early stage and get early therapy to cure it.
The diagnostic industry is estimated at Rs. 675 billion and is expected to grow at a rapid annual rate of more than 10 per
cent over the next 5 years. The growth is driven by the increasing prevalence of diseases, ageing, insurance penetration and proliferation of the income. Around 40-50% of diagnostic centres are working in Tier I cities and the remaining are from Tier II and III cities.
TYPES OF DIAGNOSTIC CENTRES
Undoubtedly, the diagnostic segment is a critical component of the healthcare sector. Majorly, there are three types of diagnostic centres in India: Hospital-Based Diagnostic Centres These centres are located on the premises of the hospitals. Generally, hospitals have in-house pathology labs and radiology centres for the patient. The share of hospital-based diagnostic centres in the diagnostic industry is 37%. Diagnostic Chains The diagnostic chain comprises two or more diagnostic centres. These chains enjoy the benefit of years of experience, brand name and trust, quality norms and authorizations that help patients to provide quality services. The diagnostic chain provides the radiology or pathology testing or both. The diagnostic chain contributes 16% to the industry. Standalone Centres Standalone diagnostic centres contribute the largest share in the diagnostic industry. The share of standalone centres is 47% in the market. These kinds of centres specialize in one particular kind, for example, they either
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GROWTH FACTORS
provide radiology or pathology services. This section of the industry is growing substantially over the past few years.
GROWTH FACTORS
Owing to the rapid growth of the healthcare industry in the past few years, the number of diagnostic centres has also seen a sharp rise. The focus on early detection and prevention of medical conditions is increasing, thereby leading to increased use of diagnostic centres. Here are some notable growth drivers of the Indian diagnostic Industry: Preventive Care And Wellness In today’s time, people are getting more aware of their health and taking every preventive measure to avoid any unwanted circumstances. This change in behaviour leads to the growth of the industry because people are taking timely checkups and tests. The awareness and education towards the disease diagnosis are also helping the industry to flourish in the healthcare spectrum.
Prevalence Of Diseases The rise in chronic and infectious diseases makes people conscious about their health. With the emergence of the Covid-19 pandemic, the demand for diagnostic centres and point-of-care (POC) escalated the market growth. According to the report by Global Cancer Observatory (an interactive web-based platform that presents global cancer statistics), India recorded 1,324,413 new cancer cases in 2020. As per other reports, the country conducted over 787,355,35 Covid tests as of March 28th, 2022. All these diagnoses are done in diagnostic labs, thereby helping the industry to flourish in the healthcare sector.
Preventive Care And Wellness Rising Income With the increase in income, people are able to go for routine checkups and ensure a healthy life. They have started preferring the quality of diagnostic centres' services over the price. For them, quality tests are necessary, even if they have to pay a little more money. An increase in income levels means that the person can spend more on healthcare services. This has led to the growth of the overall healthcare sector and consequently the diagnostic industry. Ageing Population India with its continuously growing population is witnessing a sharp spike in the number of elderly people. It is growing two-fold in the past few years. Elderly people are more prone to morbidity and infection. In order to keep the older generation healthy, it is important to conduct routine checkups and diagnose if there is a possibility of any disease.
TECHNOLOGICAL ADVANCEMENTS IN THE INDUSTRY
Like any other industry, technology has also impacted diagnostic centres. The application of technological equipment and robotic tools significantly increases the efficiency of the services provided by the diagnostic centres. Here are some of the technological advancements that are helping the diagnostic centre industry: Real-Time Diagnosis Wearable devices are pretty common in modern times. The bio-sensors watches, bands, contact lenses and rings monitor heart rate, blood pressure, oxygen
Prevalence Of Diseases
Rising Income
saturation, temperature and many other things. If there are any abnormal changes in the body, it is detected by these technological devices. With these devices, people can diagnose the disease even when there are no symptoms of the disease. It is different from any traditional mode of diagnosis, but is efficient and also provides the benefit of continuous monitoring. Use Of Artificial Intelligence Artificial intelligence has the enormous potential to provide adequate results in diagnostic performance. AI is used in diagnostic imaging more frequently. It reduces the efforts and saves time while providing accurate results. Its deep learning models help healthcare professionals with labour-intensive tasks and assist without any complexity. Point of Care & Home-based Testing The technology makes it easier to get diagnostic tests done for the patients as well as healthcare professionals. With the help of new technological tools, rapid testing is done at the convenience of home or the nearest diagnostic centres. It simplifies the testing procedures and gives accurate results in a short period of time.
Ageing Population
GOVERNMENT INITIATIVES
The government of India is taking the initiative to help the industry grow and better the facilities across the country. The health ministry has also announced the mission of free of charge tests under ‘Ayushman Bharat’ by 2025. The national-level platform ‘Integrated Health Information Platform (IHIP)’ will be set up for public health labs. The second mission for the government in ‘Ayushaman Bharat’ would be to establish inclusive diagnostic centres and medical labs.
THE ROAD AHEAD
The diagnostic industry is an emerging sector and has a lot of potential. The increase in healthcare expenditure helps the diagnostic industry to grow eventually. Technology plays a pivotal role in transforming the industry and making it more efficient. India’s diagnostic industry is moving towards providing quality and affordable medical facilities.
Technology has its limitations also, it is generally considered that with the use of technology, there is a risk to the data privacy of the patients. The other problem with the technology is that the physician's role will be greatly impacted due to the technological assistance. If the industry tackles these issues effectively, the industry will grow to a great extent.
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INTELLECT QUOTES ON
10 MOST TRUSTED
HOSPITALS SERVING
HUMANITY IN INDIA 2022
“The worst enemy to creativity is self-doubt.” - Sylvia Plath “You can’t use up creativity. The more you use, the more you have.” - Maya Angelou “The chief enemy of creativity is good sense.” - Pablo Picasso
“Feeling and longing are the motive forces behind all human endeavor and human creations.” -Albert Einstein
“An essential aspect of creativity is not being afraid to fail.” - Edwin Land “Invention, it must be humbly admitted, does not consist in creating out of void but out of chaos.” – Mary Shelley “Almost always, the dedicated creative minority has made the world better.” – Martin Luther King, Jr. “To be creative means to be in love with life. ” – Osho Creativity has got to start with humanity and when you’re a human being, you feel, you suffer.” – Marilyn Monroe “Creativity is people who care enough to keep thinking about something until they find the simplest way to do it.” – Tim Cook
Hospital
Name
Designation
Description
Aditya Birla Memorial Hospital
Rekha Dubey
CEO
A multi-speciality tertiary hospital providing high quality cost-effective medical services
KIMS Hospitals
Dr B. Bhaskar Rao
Managing Director
A world class hospital providing multidisciplinary integrated healthcare services
Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute
Dr Santosh Shetty
Executive Director & COO
The only hospital in Mumbai to function with a Full-Time Specialist System
Manipal Hospitals
Dr H Sudarshan Ballal
Chairman
A top notch multispeciality hospital catering to both Indian and international patients
Medanta Hospital
Dr Naresh Trehan
Chairman & MD
A multi super speciality hospital known for its expert medical services and treatments
MIOT International
Dr P.V.A. Mohandas
Founder
A quaternary care multispeciality hospital serving the healthcare industry for over two decades
Nanavati Max Super Speciality Hospital
Mangla Dembi
Senior VP & Head Operations
India's leading hospital serving the health sector for 70 years
RSV Hospital
Rahul Vasisht
Co-Founder and Director
One of the renowned medical institutes providing complete care at affordable rates
Shalby Hospitals
Dr Vikram I. Shah
Chairman & MD
A multispeciality hospital chain spread across Western Central & Northern parts of India
Yashoda Hospitals
G. Ravender Rao
Chairman
A super speciality hospital providing quality healthcare for the people in their diverse medical needs
All the names have been arranged in an alphabetical order, and it is not a ranking
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THE CREATIVE WAY TO COMMUNICATE The staff of Echoes has its creative ways to communicate with you. Various things tickle your curiosity and awake the child inside you. Let’s take you on a short tour of the cafe:
CUE CARDS The restaurant has special cue cards placed on each table for the customers to convey their message to the staff. These cue cards have instructions written on them like ‘Fork’, ‘Spoon’, ‘Knife’, ‘Clear The Table’, ‘Bring The Menu’, ‘Pack the Food’ and many others. With these cue cards, the staff can understand your needs and cater to the service. If you want your bill, just show the ‘Bring the Bill’ cue card to the staff and soon they come up with your bill, it is that easy. THE SWITCH AND THE LIGHT When you go there, you’ll notice the switch button at each table. Since the staff of the cafe can’t hear, by pressing these buttons you can call them to your table. These buttons light up the bulb that indicates the staff that they are called and it also specifies the particular table to which they have to go.
A CAFE THAT CONVERSES WITHOUT ANY LANGUAGE Come on in, we are deaf and mute and we love having conversations. “Your foot-tapping tells me, the music here is great,” was the line written on the tshirt of one of the workers that touched our hearts the moment we read it. While any cafe is recognized via its ambience and the food quality; light bulbs, placards, and sign language are what explicate an extraordinary cafe serving food with love since 2015. We are talking about ‘Echoes’, a restaurant that is run by specially-abled staff - those who are speech and hearing impaired. The staff communicates seamlessly with the smiling gestures and their creative ways. Located in the Hudson Lane, GTB Nagar, this restaurant is a mustvisit place to gain a heartwarming experience.
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FOOD SERVED WITH A SOCIAL PURPOSE Three friends who wanted to pursue their dream that would reflect the vision of a better society. That’s how they came up with the idea of a restaurant that would serve delicious food with a social purpose. Starting in 2015, this restaurant is dearer to college-going students for its budget-friendly delightful food. The refreshing vibes of the restaurant are enhanced by the music and delightful ambience.
At no point, you will feel that there is a hindrance in communication with the staff or any such sort of thing. The moment you enter the cafe, a smiling face welcomes you with an open heart.
MENU AND ITS CODE To order the appetizing food, the staff gives you a writing pad to note down your order. You must be thinking about what is so special about this. Here it is! Special codes are assigned to each food item. Let’s say you want to order Momos, there are different codes for different types of Momos. M1 for Steam Momos, M2 for Tandoori Momos and so on. So just choose the code for Momos that you wish to order and write it down on the writing pad. Mention the dish code, quantity and customization (if any) and wait for the delicious food to arrive at your table. FOOD As soon as you enter this restaurant, you will feel the positive vibes of the staff. Their smiling faces make your visit worth it. Apart from the vibes, the ambience of Echoes is so beautiful that you will fall in love with this place. The picture-perfect interiors enhance the beauty of this place. The interior, the signboard and the sweet gestures of the staff make this cafe an exhilarated place. AMBIENCE Echoes makes you realise that language is not necessary for communication. It is not just a cafe that serves mouth-watering food but is an emotion for everyone who visits it. ‘Talk with your eyes and speak with your hands’ as the speech is simply too overrated. Do you feel the same? If not, visit the restaurant, experience a world that is different yet so similar and you will feel the same.
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TRAVEL
Greece
L
ocated in the Southernmost country in Balkan Peninsula, Greece is one of the most beautiful tourist destinations. Rich in culture and traditions, Greece is well-known for its literature, philosophies and ethnic belongings. The majority of the population are Christian Orthodox, and the rest are Muslims, Jewish and Roman Catholics. All these cultural and ethnic elements of Greece create curiosity in tourists to explore this alluring place. The nightlife in Greece is worth experiencing. If you are going to Greece you must experience its night festivals. Home of 2000 islands Greece is a perfect place for your holidays. Here are some great places in Greece for you to explore:
LAND OF ECSTASY AND NIRVANA
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TRAVEL
SANTORINI
The Majestic Land of Santorini is among the most beautiful and breathtaking holiday destinations in Greece. It is a group of islands comprising Thera, Thirasia, Palea, Nea Kameni, and Aspronisi. Santorini is also a great choice for destination weddings. To experience something unique, you must visit the colourful beaches in the Santorini. The other major attractions of the city are Kamari Beach, Ancient Thera, Gaia Winery and Three Bells of Fira. The best time to visit Santorini is from June to August. Also, June to August is the summer season in the Santorini which makes swimming, sunbathing and cruising a pleasure.
MYKONOS
Mykonos is a Greek Island known for its nightlife, summer parties and shopping. It is a great holiday destination to give your monotonous life a break. It is the smallest island in the Cyclades. You can enjoy various adventurous activities like scuba diving, rock climbing, surfboarding, rafting, hiking and sailing. To make your holiday photographs more picturesque you must visit Little Venice, Panagia Paraportiani Church and Chora. The best time to visit Mykonos is in September and October.
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ATHENS
Athens is the capital of Greece and is considered a provenance of Western civilization. Athens consolidates the past with the present gracefully. Democracy, Drama and Philosophy are the essences of this city. The major attraction of Athens is its astonishing and ancient architecture. You must visit the Museum of Ancient Agora, Acropolis, Parthenon, Temple of Athena Nike, and many more. Authentic dishes and delicious food give you an extremely delightful experience. The best time to plan your holiday in Athens is March to May or September to November.
RHODES ISLANDS
Rhodes Islands is the largest island in the Dodecanese group. Situated in the southeast of the Aegean Sea, Rhodes Islands is embellished with beautiful beaches and oceans. Rich in art and culture, it is a must-visit holiday destination. The top tourist attractions of Rhodes Islands are Narragansett Beach, Mohegan Bluffs, Colt State Park, Jaswell’s
Farm, and Misquamicut State Beach. This place is heaven for the people who love trying a variety of foods. So, if you are a true foodie, you must try the authentic food from Rhodes Islands.
CORFU
Situated in the northwest of Greece, Corfu is a nature paradise. Corfu is a holiday destination where you can relax and chill. It is a beautiful Greek Island. The beautiful beaches and museums make your holiday picture-perfect. The must-visit places in Corfu are Angelokastro, Paleokastritsa Monastery, Corfu Old Town, Vlacherna Monastery, Arillas Beach, and Mirtioissa Beach. The best place to visit Corfu is April to May and September to November. You can enjoy the long walks or spend your leisure time sunbathing on the beaches. Corfu has everything to make your holiday memorable.
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Inking Stories That Matter Today And Even More Tomorrow
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