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TABLE OF CONTENTS

8

Kennedi Travis CPDT-KA CONTRACTOR VS. EMPLOYEE

12

Melissa Gosper THE BULLY BREAKDOWN

14

Adriana Welckle THE CREATIVE CORNER

30

Seandria Duckworth CFMG A WRINKLE IN TIME

32

Malissa Conti Diener MHG B IS FOR BULLY

38

Mercedes Schenk CFMG MEMBER OF THE MONTH

44

Joslyn Williams BATHED AND BETRAYED

46

Community Column IN LOVING MEMORY

50

Community Column FROM THE EDITOR

55

Mercedes Schenk CFMG

6

DONT BE A BULLY A COMPASSIONATE APPROACH TO TRAINING YOUR DOG

BEAU Mention “bully breeds” and chances are, opinions start flying. But behind the tough-guy labels and lingering stereotypes are some of the most affectionate and loyal dogs you’ll ever meet. The secret to unlocking their full potential? Positive training methods that build trust, not fear.

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In a world that is quick to judge a dog by it’s body build or recent media headlines, it’s time to reframe the narrative--starting with how we train, communicate, and connect.

When my 80-pound bully mix, Beau, came home from Maricopa County Shelter he was very shy but loved to love. It took him awhile to come out of his shell, relax, and be a dog. He was fearful and had some concerning behaviors. One such behavior was his habit of being aggressive when he was woken up from a nap. This was definitely an alarm bell moment for my family and I, but over time with management and positive reinforcement training I was able to help him overcome this obstacle, (as well as others) making it safe for our whole family. He is still with me, almost 9 years later!

WHAT IS POSITIVE REINFORCEMENT TRAINING So, what is positive reinforcement training and how does it differ from other methods? Simply put, positive reinforcemement methods focus on rewarding the dog for “good” behavior using food and/or toy rewards with plenty of verbal praise. This significantly increases the chance the dog will repeat the desired behavior.

When the dog decides to participate in unwanted behaviors, then the reward is removed. This helps decrease the liklihood of unwanted or “bad” behavior from occurring again. With positive reinforcement training (PRT), we do not punish for undesired behaviors like other methods do.

All in all, this type of training creates a positive and enjoyable learning experience for both pet parent and canine companion. Using this training method instead of others can help to remove that “bad dog” label with bully breeds. Prong and shock collars look scary and add to that label that they are to be feared--avoided.

In my opinion, PRT is the most effective training method across the board and is backed by behavioral science. When good things happen, good things are repeated. Consistency is key with dog training. The more consistent you are, the more your dog will understand what they are supposed to do in any situation.

Environmental management is also key to training success. For example, if your dog likes to chew on your dirty socks then you should put your dirty socks in the hamper while simultaneously training a good, solid, “leave it” command.

The media seems to always highlight the bad and ugly; never the good about bully breeds. To combat this outlook, I strongly urge every bully breed owner to train their dogs. Just the basics, nothing too complicated is necessary. I firmly believe that this is one of the only ways to change how the media portrays and views our beloved bully dogs.

My most common observation that a dog needs behavior modification training is often caused by a lack of simple socialization.

Socialization can be a confusing term for some pet parents.

Socialization is more than just letting your dog play with other dogs.

It is exposing them to new sights, sounds, smells, textures, events, etc.

The better socialized someone’s dog is, the more comfortable that dog is in public.

My goal when I train bully breeds is to prove to those who don’t already know that these are good dogs--that they are. I do this by not teaching their dog good manners and socializing them.

The younger you can do this, the better the outcome. Puppies have a critical socialization period anywhere between three to sixteen weeks. During that time, they should be exposed to new things in a positive way as often as possible. This can be done in short fun events. When we do not expose them to those opportunities, many dogs may become reactive and be fearful in public which adds to that “monster” image we so often see in the media.

Sometimes though, people can make mistakes when socializing.

The most common one I see is taking unsocialized puppies and dogs to dog parks where it is often times a free for all. Dog parks are not good places to start the socialization process. Not only can they be places for dogs to get exposed to nasty things like worms and diseases, but they are places of bad behavior. Many times I have seen fights break out in unsupervised locations such as these. Dogs that should not frequent dog parks are there. Dogs that have not learned how to properly communicate with one another are there. Owners who are not being observant and watching their pet is also an issue. I have seen happy, fearless dogs go in and come out after an undesirable event and become fearful, anxious, reactive, or even aggressive dogs.

I would rather see pet parents take their dogs to a well-run daycare, meet a friend at a SniffSpot, or schedule playdates with others who have dogs of similar sizes and play styles.

Highlight the good and make sure your Bull Breed is well trained and sets a good example to mainstream media.

9

PRONG AND SHOCK COLLARS LOOK SCARY AND ADD TO THAT LABEL THAT THEY ARE TO BE FEARED--AVOIDED.

Another common mistake I see is too much too soon. Sometimes dogs, particularly rescues, need time to adjust. Slow and steady always wins the race. Small, short socialization events will get you much farther than just pushing them into the deep end. Listen to your dog. If they are uncomfortable, comfort them and go home to try again another day! Break things down into smaller steps if needed.

Sometimes you have to come to terms that there may be certain things or places your four-legged friend may never be comfortable with.

Some behaviors can be alarming to new pet parents, even veteran ones. Perhaps your bully is a little snippy at mealtimes and resource guards their food? Maybe they seriously dislike parts of their bodies (neck, feet, ears, bums, etc.) being touched? Fido may have separation or kennel anxiety, and you are worried that they may cause some serious property damage or hurt themselves trying to escape a crate or room. These behaviors range from simply undesirable to dangerous.

other. Your dog doesn’t have to win any obedience trials, but knowing some things can help keep them safe.

In the end, bully breeds like my beloved Beau have shown me the true meaning of loyalty, resilience, and unconditional love. For nine years, he’s been more than just a dog—he’s been a teacher, a companion, a comforter, and a source of endless joy. These dogs deserve a chance to be seen for who they really are: affectionate, intelligent, and deeply devoted to their humans. When given that chance, they will surprise you, inspire you, and most of all, love you with their whole hearts. Trust me, you won’t regret it.

When is the best time to call the dog trainer? First and foremost, I always like to make sure the dog does not have an underlying medical condition that may be the cause of some of these problem behaviors. A wellness exam by your veterinarian is something I encourage wholeheartedly to rule anything out that may be causing your pooch pain or discomfort. Dogs are very good at hiding pain, so an exam is a must. Once that has been completed, then it is a good time to call a trainer. Any trainer worth their salt will suggest a nose to tail wellness exam before evaluating your dog with behavior issues.

Problem behaviors can sometimes be eliminated by learning how your dog communicates. Dogs communicate primarily with body language. Responsible owners should familiarize themselves with what this communication looks like for their pet. Simply knowing what your dog is saying can help you to prevent any incidents from occurring. These incidents never just “come out of nowhere” after all.

Turid Rugaas’s book, On Taking Terms with Dogs: Calming Signals, is a fantastic resource for learning canine communication on the fly.

Another thing to remember, especially with rescues (no matter the breed) is to give them time to settle into their new home. They need time to decompress, learn a new routine, and settle into their new home. Get to know each other. Let them come out of their shell.

Once they get comfortable some behaviors may subside, while others begin to appear.

It is never too late to train your dog, nor is it ever too early! The sooner you can start a puppy learning basic manners (such as sit, down, come, leave it, etc.) and socializing them the better things will be. It is important to note, though, that older dogs can also learn new behaviors and can greatly benefit from training. Every dog deserves a chance to learn new things. Not only is this a great bonding experience for both pet parent and dog, but it is also a way to learn about each other and how to effectively communicate with each

KENNEDI TRAVIS CPDT-KA 11

CONTRACTOR VS. EMPLOYEE WHAT PET GROOMING BUSINESSES NEED TO KNOW

As a pet grooming business owner, you might be wondering: “Can I hire groomers as independent contractors instead of employees?” The short answer is yes—but only if very specific conditions are met. Otherwise, you could be opening yourself up to legal trouble, even if you didn’t mean to.

Let’s break it down in plain English.

It’s not just about taxes--it’s about fairness and compliance with labor laws. When in doubt, talk to a professional who can help you understand the pros and cons for your specific situation.

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WHAT’S THE DIFFERENCE The key difference between a contractor and an employee comes down to control. If you’re telling a groomer what to do, when to do it, or how to do it—congratulations, you’ve got yourself an employee.

WHEN SOMEONE CAN BE A CONTRACTOR

WHEN THEY MUST BE AN EMPLOYEE

A true independent contractor is essentially running their own grooming business inside your space. Think of it like this: they’re renting a chair, just like hairstylists do in a salon. They: Set their own hours Provide their own tools and supplies Book their own clients Decide what services they offer and how much to charge Handle their own payments and customer interactions

If you’re doing any of the following, they’re likely an employee: You assign them clients You set their schedule You tell them how to groom or what tools to use You collect payment from the client and pay the groomer later You provide training or supervise their work.

In this setup, you’re not their boss—they’re your business partner in a sense. You’re simply providing the space, and they’re paying you for that access.

Even if the person wants to be classified as a contractor, if the working relationship looks and feels like an employee arrangement, that’s what it legally is.

WHY THIS MATERS Misclassifying someone as a contractor when they’re really an employee can lead to some serious headaches—fines, back pay, and legal disputes, just to name a few. It’s not just about taxes—it’s about fairness and compliance with labor laws.

You don’t need to make all your groomers employees—but you do need to follow the rules. If you’re not 100% sure, it’s better to play it safe. When in doubt, treat them as employees or talk to a professional (like me!) who can help you understand the pros and cons for your specific situation.

MELISSA GOSPER, ACCOUNTANT MG Business Solutions LLC is a woman-owned small business specializing in end-to- end bookkeeping, financial and operational consulting, and operations management designed to streamline your business functions and expand your opportunities for growth. If you’re in the pet grooming industry and want expert support to simplify your financials, set up the right systems, or make confident business decisions—reach out today. Let's make your business work smarter, not harder.

13

BULLY BREAKDOWN

RESEARCHED BY ADRIANA WELCKLE + MERCEDES SCHENK

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AMERICAN BULL DOG

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BULLY BREED: NO. 001 HEIGHT:

20-25 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

60-100 lbs

HEALTH CONCERNS: HIP DYSPLASIA

GROOMING NEEDS: MINIMAL

ABOUT THE BREED:

ORIGIN: AMERICA

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The American Bulldog can be difficult to train, and early socialization and training are required. They are very energetic and need continuous stimulation or else they can be prone to destructive behaviors. Health concerns include Hip Dysplasia, Bone Cancer, and common Brachycephalic breathing issues.

While minimal grooming is required for this breed as they are short haired, they do shed seasonally. Their nails should be trimmed monthly, and their teeth bathed regularly. Bathing occasionally will keep them smelling fresh and their skin free of any build up.

American Bulldogs made their way to the U.S. in the 1800s, tagging along with immigrants who brought their tough, hardworking bulldogs across the pond. Once here, these versatile pups proved to be total MVPs on farms and ranches—guarding the homestead, herding livestock, and even helping wrangle wild hogs. Their grit and smarts made them especially popular in the South, where they stuck around thanks to their skills in catching those rowdy feral pigs.

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AMERICAN PIT BULL TERRIER

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BULLY BREED: NO. 002 HEIGHT:

17 - 21 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

30-60 lbs

HEALTH CONCERNS: HIP DYSPLASIA

GROOMING NEEDS: MINIMAL

ABOUT THE BREED:

ORIGIN: ENGLAND

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The American Pit Bull Terrier loves to please and is very social! Early socialization and obedience training is needed to support their high energy drive.

These dogs need stimulation! They are prone to hip dysplasia and allergies, but require minimal grooming. These dogs are short haired and do shed seasonally. Occasional bathing is recommended as well as monthly nail trims and regular teeth brushing.

When people say "Pit Bull," they’re usually thinking of the American Pit Bull Terrier. With their stocky builds, big grins, and goofy, lovable vibes, these pups—affectionately known as "Pits" or "Pitties"—often steal hearts and spark conversations about what it really means to be a responsible dog owner, why breed bans miss the mark, and how it’s time to bust those tired old doggie myths. Even though Pit Bulls got a bit of a bad rep in the ’80s and ’90s, these lovable pups were once America’s favorite “nanny dogs” back in the mid-1900s. Why? Because they’re loyal, sturdy, and total sweethearts—basically the perfect playmates for kids and cuddle buddies for the whole fam.

Fun fact: The American Pit Bull Terrier isn’t officially recognized by the American Kennel Club (AKC) or the UK’s Kennel Club, but it is proudly recognized by the United Kennel Club (UKC). And hey, don’t forget to show some love on National Pit Bull Awareness Day every October! Since 2007, this pawsome day has been all about spreading the truth, celebrating these misunderstood pups, and giving Pitties the spotlight they deserve.

AMERICAN STAFFORDSHIRE TERRIER

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X

BULLY BREED: NO. 003 HEIGHT:

17-19 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

40 - 70 lbs

HEALTH CONCERNS: HIP DYSPLASIA

GROOMING NEEDS: MINIMAL

ABOUT THE BREED:

ORIGIN: ENGLAND

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The American Staffordshire Terrier is rated as medium difficulty in regards to training due to their strong will and intelligence! Early training and socialization is an absolute must for this breed. Long play sessions are ideal to support not just their high energy but their physical and psychological health as well.

These dogs are prone to hip dysplasia, cardiac disease, as well as allergies. Minimal grooming is recommended as these dogs are short haired and do shed seasonally. Occasional bathing is recommended as well as monthly nail trims and regular teeth brushing. Brushing them weekly with a boar brush will help distribute oils throughout their coat!

Originally bred in 18th and 19th century Britain for blood sports (yikes!), these tough little dogs eventually made their way to America—and got a bit of a glow-up. The U.S. version grew larger and more muscular than their British cousins, and over time, they split into two separate breeds: the Staffordshire Bull Terrier and the American Staffordshire Terrier. From the fight ring to the family room, these pups have come a long way!

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BOSTON TERRIER

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BULLY BREED: NO. 004 HEIGHT:

15-17 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

12-25 lbs

HEALTH CONCERNS: CATARACTS

GROOMING NEEDS: MINIMAL

ABOUT THE BREED:

ORIGIN: ENGLAND

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The Boston Terrier is a sensitive dog that requires warmth and praise, with early socialization being a key factor into having a well-rounded adult.

While energy levels can vary from dog to dog, they have a tendency to be a very active breed which may develop destructive behaviors if not excercised enough. Health concerns include cataracts, corneal ulcers, deafness, and luxating patella.

Despite their short hair, the Boston Terrier requires weekly brushing in order to get out all of their extra hair! Bathing should be done occasional with regular nail trimming and teeth care.

The Boston Terrier was created in Liverpool in the 1860s, developed between the now extinct White Terrier and the English Bulldog. The first Boston Terrier (and grandpa to all modern Bostons) was named Judge!

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BOXER

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BULLY BREED: NO. 005 HEIGHT:

21 - 25 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

55 - 70 lbs

HEALTH CONCERNS: HIP DYSPLASIA

GROOMING NEEDS: MINIMAL

ABOUT THE BREED:

ORIGIN: GERMANY

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Boxers are highly intelligent dogs who get bored with repetition! This can make them a challenging breed to train, so early socialization as well as training is crucial. While their grooming needs are minimal, this dog needs his space to run!

Unfortunately, the Boxer can be prone to hip dysplasia, heart disease, as well as thyroid disorders. Occasional bathing is recommended as well as monthly nail trims and regular teeth brushing.

The Boxer is believed to be descendents of the war dogs used in the Assyrian empire in 2,500 BC. Their more modern ancestors hailed from Germany and were a dog known as the Bullenbeisser (Bull Biter). They were then bred down into what we know and recognize as the Boxer today.

These dogs are the goofballs of the dog world—full of energy, charm, and a hilarious, clown-like sense of humor that keeps everyone smiling. They’re also total lovebugs: super affectionate, fiercely loyal, and smart as a whip.

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BULL MASTIFF

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BULLY BREED: NO. 006 HEIGHT:

24-27 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

100 - 130 lbs

HEALTH CONCERNS: CARDIAC ISSUES

GROOMING NEEDS: MODERATE

ABOUT THE BREED:

ORIGIN: ENGLAND

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Some Bull Mastiff’s are more sedentary than others, however despite their energy moderate exercise is recommended to keep them happy and healthy. This dog is extremely intelligent and strong willed, making early training and socialization an absolute must.

Unfortunately, Bull Mastiffs are prone to cardiac issues as well as hip/elbow dysplasia. They also require a bit more work than their other Bully Breed Brethren, as they have a tendency to shed quite a bit. Frequent grooming is needed, as well as proper bathing to manage their demanding skin. Some Bull Mastiffs are prone to oily skin while others are prone to a dryer coat, so having a professional keep an eye on them will give both you and your dog peace of mind!

As always, regular teeth cleaning and nail trims are required.

The Bull Mastiff is nicknamed “The Gamekeeper’s Night Dog”, as they were bred in the 19th Century to keep poachers at bay and to guard family estates. Don’t let their big size and tough guard dog roots fool you—Bullmastiffs are actually giant softies at heart. They’re known for being sweet, snuggly, and super devoted to their families. Total gentle giants!

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BULL TERRIER

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BULLY BREED: NO. 007 HEIGHT:

21-22 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

50-70 lbs

HEALTH CONCERNS: KIDNEY ISSUES

GROOMING NEEDS: MINIMAL

ABOUT THE BREED:

ORIGIN: ENGLAND

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Like many bully breeds, Bull Terriers originally got their start in blood sports like bull baiting—yep, pretty rough beginnings. But in the 1860s, Englishman James Hinks gave the breed a makeover, creating the sleek, egg-headed Bull Terrier we know today.

These pups are strong-willed and famously independent—true terrier spirits with a mind of their own! That free-thinking vibe can make training a bit of a challenge, so early socialization and consistent guidance are key. They're happiest with moderate exercise and totally shine in dog sports when given the chance to show off.

When it comes to grooming, they're low-maintenance thanks to their short coats—just a weekly brushing, plus regular nail trims and dental care, and they’re good to go. Health-wise, keep an eye out for things like kidney problems, heart issues, and luxating patella.

They’re quirky, energetic, and definitely full of personality—perfect for someone who loves a bold, lovable companion with a little sass!

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CANE CORSO ITALIANO

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BULLY BREED: NO. 008 HEIGHT:

23-27 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

110- 160 lbs

HEALTH CONCERNS: HIP DYSPLASIA

GROOMING NEEDS: MODERATE

ABOUT THE BREED:

ORIGIN: ITALY

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Don’t let appearances deceive you. Believe it or not, this short haired dog features a double coat. Brushing out weekly will help maintain their shed out and undercoats.

Originally bred as fearless guardians, the Cane Corso Italiano was the kind of dog you’d want watching your back. Over time, they took on more civilian roles—helping out on farms, herding livestock, and even tagging along on hunts.

By the 20th century, the breed was nearly lost, but thanks to a dedicated group of fans in the 1970s, the Cane Corso made a strong comeback and officially earned a spot with the AKC in 2010.

These dogs are high-energy powerhouses who love to stay busy. They’re happiest when they have a job to do and plenty of room to run. With their strong, dominant personalities and natural protective instincts, early training and socialization are a must.

Health-wise, they’re prone to a few issues like hip dysplasia, idiopathic epilepsy, and demodex mange—so regular vet checkups are important. But with the right care, they make loyal, hardworking companions who give their all.

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DOGO ARGENTINO

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BULLY BREED: NO. 009 HEIGHT:

24 -26 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

88 - 100 lbs

HEALTH CONCERNS: HIP DYSPLASIA

GROOMING NEEDS: MODERATE

ABOUT THE BREED:

ORIGIN: ARGENTINA

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The Dogo Argentino was created in 1928 by Dr. Antonio Nores Martinez, who carefully bred the Cordoba fighting dog with several other breeds. While his original goal was to develop a fighting dog, he quickly discovered that this powerful pup had a real talent for big game hunting instead. Fun fact: it's the only dog breed that hails from Argentina!

Smart and naturally protective, the Dogo Argentino needs early training and socialization to grow into a confident, well-balanced companion. These dogs are full of energy and thrive on activity—they need multiple workouts a day to stay happy and healthy.

Health-wise, keep an eye out for issues like hip dysplasia and heart conditions. Grooming is pretty simple with their short coat—just a weekly brush— but regular ear cleaning and nail/teeth care are a must, since they're prone to ear infections and nail cracking.

Strong, striking, and seriously athletic, this breed is perfect for experienced owners who love an active lifestyle and a loyal protector by their side.

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ENGLISH BULLDOG

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BULLY BREED: NO. 010 HEIGHT:

12 - 16 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

40 - 55 lbs

HEALTH CONCERNS: LUXATING PATELLAS

GROOMING NEEDS: MODERATE

ABOUT THE BREED:

ORIGIN: ENGLAND

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The English Bulldog is a lovable softie who’s eager to please—but watch out, they’ve got a bit of a chewing habit! Early training and socialization are key to setting them up for success. While they don’t need tons of exercise, regular strolls help keep them healthy and happy. Most Bulldogs are total chill vibes—mellow, laid-back, and all about the couch life.

Health-wise, they can struggle with breathing (thanks to their squishy faces), overheating, and luxating patellas. Regular care is super important— think brushing about three times a week, wiping down those adorable face wrinkles to keep them clean, plus monthly nail trims and regular dental upkeep.

Originally bred in 13th-century England for bullbaiting (yep, that’s where the name comes from), Bulldogs nearly vanished when blood sports were banned. Luckily, devoted fans brought the breed back from the brink, and the Bulldog officially earned AKC recognition in 1886.

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ENGLISH MASTIFF

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BULLY BREED: NO. 011 HEIGHT:

27-30 inches

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

120 - 230 lbs

HEALTH CONCERNS: HEART DISEASE

GROOMING NEEDS: MINIMAL

ABOUT THE BREED:

ORIGIN: ENGLAND

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The English Mastiff is a true legend—this ancient breed dates all the way back to 55 BC, when they were said to help defend Britain against Julius Caesar’s invading forces! Fast forward to Medieval England, and these gentle giants found new fame as loyal nighttime guardians and fearless big game hunters.

Today’s Mastiff is a mellow, low-energy companion who’s just as happy lounging in an apartment as they are in a big backyard. They don’t need tons of exercise—in fact, too much can be hard on their joints and overall health—so slow and steady is the way to go.

Grooming is pretty easy: a quick brush every few days, occasional baths, and the usual nail trims and dental care will keep them looking and feeling great. Health-wise, they’re prone to things like heart disease, allergies, and cancer, so regular vet checkups are a must.

Massive in size, but even bigger in heart—Mastiffs are the ultimate gentle giants.

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FRENCH BULLDOG

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BULLY BREED: NO. 012 HEIGHT:

100lbs

WEIGHT:

TRAINING NEEDS:

ENERGY LEVEL:

100lbs

HEALTH CONCERNS: BREATHING ISSUES

GROOMING NEEDS: MODERATE

ABOUT THE BREED:

ORIGIN: ENGLAND

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The French Bulldog may be small in size, but they’ve got big personality! These little charmers are super food-motivated, which can make training a breeze—if you can out-stubborn them. Early socialization and consistent training are a must to help them grow into happy, well-behaved adults.

They’re not built for marathons—a few short play sessions or a nice walk around the block is all they need to stay content. Because of their squishy faces, they’re prone to breathing issues, so it’s best to avoid too much heat or intense exercise.

Health-wise, keep an eye out for brachycephalic breathing problems, cherry eye, and allergies. Grooming is pretty simple—weekly brushing with a rubber curry helps with shedding, and those cute little face folds need regular cleaning. Monthly nail trims and routine dental care will keep them in tip-top shape.

Though they’re now icons of French chic, Frenchies actually got their start in England as Toy Bulldogs. When lace-making fell out of style, English lace workers moved to France—and brought their pint-sized pups with them. There, these dogs were bred with local small breeds, and voilà—the French Bulldog was born!

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Hi my Creatives! Let me introduce myself. My name is SeAndria most call me Andria. I am a Certified Master Feline Groomer with CMGI and one dog away from my Dog Masters in National Dog Groomer Association of America (NDGAA) I use to show poodles in confirmation and now I am a Competitive groomer, but my true passion is creative grooming, so much that I became an OPAWZ distributor and teach lesson on it. One of my favorite things to hear; is when I have a groomer tell me they wish they could do creative but their dog is short hair. I tell them bet! There is so much you can do on a short hair and make it a big Flair. Let's jump right in on the options!!

CREATIVE CORNER SHORT HAIR, BIG FLAIR BLOW PENS

COLOR SHAMPOO

A new way to make the temporary creation for pet grooming, simply aim and blow to spray. It can be used with tattoo stencils for a more accurate design. Short hair dogs are perfect for this method, because the the hair is usually smooth and flat which makes for an easier and even design.

Very simple! It deposits color that turns into a beautiful pastel shade which is best for white and light colored hair.

GLITTER TATTOOS Grab your favorite stencil, glitter and a pet safe hair spray. Spray the on hair spray as a base, place the glitter on then spray a layer of the hair spray to seal it on. For a more lasting result us a non-toxic, water based glue, like Aleene's tacky glue for your glitter design but only use the glue as a base.

CHALK Pet Hair Chalk adheres well on pet’s hair especially on short hair pups. It does not compromise the coat in any way & works well both on the dark and light color coats. You definitely can create a fun and vibrant color design. Also can be used with stencils. I like to spray a little hair spray on after to lock it in.

COLOR MASK Essentially the same as the shampoo but in conditioner. Color results may vary depending on set time, original color, porosity, and type of coat. Use in consecutive baths for more vibrant color and longerlasting results.

CHALK PENS Are the best way to temporarily change the pet’s color for a creative look. It rubs on the pet’s hair smoothly. Ideal for short pets. The color is self-sealing and will not stain clothes and furniture. Includes subtle glitter to make your design shine!

AIRBRUSHING Very easy to use. I like to Airbrush over stencils to get that more precise design and it usually washes out with in 2-4 washes, although I've had it wash out in the first washes.

PET SAFE HAIR DYES GEMSTONES + RHINESTONES So easy to apply with a non-toxic water based glue. I love the do it yourself body art decals that come in array of colors and designs to create the look of your desire.

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They come in a variety of colors. Can be used on white, grey, apricot, and brown coats. Coloring results may vary with coat type. Short hair pups make a great canvas for coloring designs. I like to use stamps and stencils as a tool.

Hi everyone! I’m Giselle a creative groomer based in North Phoenix and owner of the Dusty Puppy LLC! There’s no such thing as “too much color” when it comes to my dye jobs!

Pictured here are a couple of my short haired creative grooms.

Specifically leopard print. When doing my leopard print designs I like to use a picture of actual leopards for reference. It helps me visualize the patterns in my head while also deterring me from trying to make it too perfect. I’ve found when it comes to animal prints it’s easier to do a “messy” take on them to give them that natural look.

When applying my color I like to do the black first, let that process, rinse and then dry almost completely. Then I apply my other colors over the top of it. While you don’t want your dog dripping wet when applying those other colors I have found it doesn’t affect the color if your dog is just slightly damp! The black(specifically the Opawz Super Black) is so dark and pigmented the likeliness of your other colors showing over it is slim to none. In my experience at least! Once I have my base with the black dye it’s full send with the rest of the color, as much or as little as you want! After you allow your other colors to process(I like to leave mine for 30-45 minutes depending on the color) over the top of the black you’ll want to rinse until the water runs clear, towel dry, and then blow dry as normal! I hope this was helpful in some way when it comes to coloring all your amazing pups.

I can’t wait to see what you do and if you ever have any questions feel free to reach out to me as well as the wonderful SeAndria.

SE ANDRIA DUCKWORTH CFMG 31

A WRINKLE IN TIME THE GOOD, THE BAD, AND THE WRINKLY

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In an age where botox, fillers and facelifts are all the rage, these pudgy squishy and wrinkled companions are gaining popularity fast! Of course I am talking about the phenomenal group of dogs called the bully breeds. An assemblage of breeds such as Bulldogs, Pugs, French Bulldogs, Boxers, Mastiffs and other short-muzzled canines have become beloved companions in many households. Their charming personalities, expressive faces, and distinctive features—especially their deep skin folds and wrinkles—make them incredibly irresistible to many dog lovers. However, these same features require dedicated and diligent grooming and skincare to maintain proper health and hygiene. Both professional pet groomers and bully breed owners must have an understanding that the unique care these breeds need is essential to keeping them comfortable, clean, and happy.

This author is uniquely qualified to write about these breeds as my parents specialized in showing both Bulldogs and French Bulldogs all through the 70’s until the 90’s. I grew up in the ring with these breeds, and as it goes in the show ring circles, I was the bucket b*t*h. My job was to carry the grooming tools bucket and prep the dogs for the show ring. I am an aficionado at cleaning those faces, folds, wrinkles and tail pockets. It was literally my job as an adolescent into young adulthood. I complained then, but those skills have served me well as a holistic pet groomer. So here I will impart my knowledge of these breeds to you, our reader. Enlightenment in all things bully skin lies ahead.

THE BEAUTY AND BURDEN OF WRINKLES The folds and wrinkles that define bully breeds aren't just adorable—they’re also high- maintenance. Moisture, dirt, and bacteria can easily become trapped in these areas, leading to infections, irritation, and unpleasant odors. Common issues include yeast infections, bacterial dermatitis, and inflamed skin due to the constant rubbing and accumulation of debris in skin folds.

To prevent these conditions, groomers and owners must gently clean between each wrinkle with a soft cloth or cotton pad dampened with a gentle astringent cleanser. Products with antifungal or antibacterial properties can be especially helpful.

After cleaning, it’s critical to thoroughly dry the area to avoid moisture buildup, which is the perfect breeding ground for skin issues. Lastly, applying a light layer of skin nourishing oil (like Safflower, Jojoba or Grapeseed oil) to the area will help rehydrate the delicate skin. This will help improve the skin's barrier function and mimic its own natural oils.

FACIAL FOLDS AND EYE CARE The facial area, especially around the eyes, requires extra vigilance. Tear staining is common in breeds like Pugs and French Bulldogs due to their eye structure. Constant moisture can lead to dark, unsightly stains and even skin damage.

Groomers and owners can use tear-stain removers or mild solutions designed for sensitive facial areas. Ensuring the hair and lashes around the eyes are clean and not growing into the eyes can also help reduce irritation and accumulation of discharge. It’s essential never to use harsh chemicals near the eyes and always consult with a vet if the staining appears excessive or is accompanied by discomfort.The most common bully breed eye issue is: Entropion it is a condition where the eyelid rolls inward, causing the eyelashes or skin to rub against the eye. This can be painful and may lead to irritation, tearing, or even damage to the eye if not treated by a veterinarian.

TAIL POCKETS: THE HIDDEN ENEMY Tail pockets are a lesser-known but equally important area in bully breeds. These are small indentations or folds under the tail that can trap fecal matter, sweat, and dirt. Because they are not always visible, they are often overlooked during regular grooming sessions.

For breeds with prominent tail pockets, such as English Bulldogs, regular inspection and cleaning are vital. A gentle wiping with petsafe wipes followed by careful drying is usually sufficient.

Groomers and owners should be on the lookout for any redness, swelling, or foul odor that may indicate infection or discomfort.

Finish off with a light layer of the oil of your choice.

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CHOOSING THE RIGHT GROOMING PRODUCTS Not all shampoos and grooming products are suitable for bully breeds. Their sensitive skin is prone to allergic reactions and dryness. Hypoallergenic, fragrance-free, and pH-balanced products are recommended. Try to stay away from heavily scented products and products that do not disclose their ingredients. It takes a little research time to look up what is in the products but worth it for the health and well being of your bully baby.

Medicated shampoos may be necessary for dogs with chronic skin issues, but these should only be used under veterinary guidance. Groomers and owners should always conduct a patch test before using a new product and consider any known allergies or skin sensitivities. Using a nice massaging rubber curry brush in the bath, during the drying process and as a general de-shedding tool will serve you well and feel phenomenal to your pup. Be wary of harsh shedding tools that rake over the skin and coat. Many can cause irritation, small cuts and scrapes and lead to other skin issues.

ROUTINE AND MAINTENANCE Consistency is key when it comes to skin care for bully breeds.

Professional grooming every 4–6 weeks is ideal, supplemented by at-home maintenance by the pet owner. Groomers should educate clients on daily or weekly tasks such as cleaning facial folds, checking tail pockets, and applying moisturizers or barrier creams and oils where needed. Groomers should also help guide pet owners to quality products that will help improve their pets skin and coat.

GROOMER AND CLIENT COLLABORATION Educating bully breed owners is as important as the grooming itself. Many skin problems can be prevented or mitigated through regular at-home care. Groomers should provide clear instructions and recommend suitable products and instructions on their use, for daily cleaning routines. They should also encourage regular vet checkups for persistent skin issues.

Photos or written records of recurring skin problems can be shared with the owner to monitor changes or improvements.

Groomers act as the first line of defense in identifying potential skin issues early, making them invaluable partners in the overall healthcare of bully breeds.Groomers working in conjunction with the pet owner and the veterinarian are completing the cycle of total (holistic) pet care. Thinking of yourself as part of a wellness or care team collaborating on keeping the dog as healthy and happy as possible. Ya’ know, it takes a village!

AT THE END OF THE DAY Bully breeds bring joy, humor, and love into countless lives. But with their adorable wrinkles and folds come unique grooming challenges that require professional attention and daily home care.

By approaching grooming with knowledge, patience, and precision, professional pet groomers and bully breed owners can ensure these special dogs not only look great but also feel their best.

Caring for a wrinkly-faced pup is truly a wrinkle in time—one that requires a little extra love and effort, but rewards tenfold in snuggles, smiles, and slobbery kisses.

Clipping nails, cleaning ears, and brushing the coat (especially for short-haired breeds) are also important components of regular grooming. Although bully breeds often have short coats, they can still shed and may suffer from dry, flaky skin if not properly maintained. Adding a light sheen of oil over the coat will also maintain the shine and look of a healthy well groomed bully pup!

HANDLING WITH CARE Because many bully breeds are stocky and may have breathing difficulties due to their brachycephalic nature, grooming sessions should be calm and efficient. Avoid prolonged stress or excessive heat, and provide plenty of breaks if needed. Always use grooming tools and tables that accommodate their build and make the experience as comfortable as possible. It’s also worth noting that some of these breeds can be strong-willed or nervous about grooming. Gentle handling, positive reinforcement, and building trust are crucial to ensuring a positive grooming experience. If it turns into a greco roman wrestling match, it’s time to call it quits and try again another day.

MALISSA CONTI DIENER MHG 35

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B IS FOR

BULLY WITH DR. JEN MANDIGO

It’s time we have a hard conversation about toxic behavior in the pet professional world--especially among groomers. If we truly want to elevate and educate this industry, we have to lead with collaboration and follow through with compassion. The pattern of tearing others down to build yourself up? That’s tired. We’re done with that.

The first time my Speech and Debate coach told me not to get emotional, I was offended. I used to believe that emotion meant conviction. That wanting it more meant I was more likely to win. But between Mr. Curry and therapy, I’ve since learned that effective communication isn’t about intensity, it’s about clarity.

Real life doesn’t follow the neat structure of formal debate. In the moment heated topics and discussions do not consider turn-taking and well crafted arguments when trying to “get through to someone” or redirect someone’s thought process.

Clarity in communication isn’t just referring to your diction or eloquence while speaking your thoughts--it’s about ensuring understanding. More importantly, it’s about establishing a space where you can effectively communicate, and while I’m no psychologist, I believe that the number one way to set yourself up for success is by taking a step back and reflecting on what I call the:

THE ABC OF EFFECTIVE COMMUNICATION Are you being accountable? Take a moment to self reflect before you engage. If you’re in an anxious or overstimulated space it’s easy to take things the wrong way. A quick inventory of your mental capacity and emotional space will help you analyze if that very moment is the best time to respond, or tabling it until you’re in a better space. Are you feeling defensive? Have you been triggered? Do you know your triggers? Are you deflecting or projecting? Is what you’re upset about really what you’re upset about?

Is it beneficial? This consideration is hard for many individuals, myself included. As passionate people we have a tendency to want to advocate and speak our experience or thoughts.

Especially if a topic might regard something about style or safety.

Asking yourself if something is beneficial, is asking yourself: Does this need to be said? (Not do I want to say it) Is the person I’m speaking to making genuine attempts to engage in conversation or are they “trolling”?

Am I engaging to be informative, helpful, or rage ranting?

Is this the best time, place, or communication method to get my point across?

Is the other person in an emotional/mental space where they’re going to understand where I’m coming from or what I’m saying?

Delivery is a huge component here, but most importantly this is the first step in distinguishing a meaningful conversation from a keyboard warrior fight. As a public speaker and debater, I can tell you the number one way to tangent from a meaningful conversation is to introduce passive aggressive comments, use belittling language, make snide remarks, or “take jabs”. The conversation then no longer becomes what you’re wanting to talk about but fixates on a multitude of other microaggressions thereby derailing any opportunity for effective communication.

It’s a technique some people purposefully to confuse you in an argument or deflect from the important matters at hand. So save everyone the time, and do a mental check in, and ask yourself if it’s even worth engaging in the first place. If it is, then it’s time to consider how to go about effectively doing so.

Do you have compassion? First and foremost we cannot confuse compassion with passion. You’re not less passionate for recognizing that something does not require your opinion. You’re not less passionate for finding a more receptive time to provide your input or education. When we talk about compassion in communication, we’re talking about taking that critical moment to consider where the other person is coming from. Passion without empathy is ego. Do your due diligence in trying to understand them. When you know where someone is coming from, it’s easier to follow their logic and then identify where your education/information/feedback can be beneficial. It’s not just about whether you are ready to say something, but also if they are in a place where they are receptive. This is the space for effective communication and learning. It’s why when we’re stressed directions fall on “deaf ears”. Having compassion in your communication is asking yourself: Is this an appropriate time? Is this an appropriate way?

Am I speaking in a way that fosters empathy, understanding, and respect?

Can I describe behaviors and actions without assigning blame and judgement?Can I speak truthfully and avoid manipulative language?

Have I given myself an opportunity to reflect on the other person’s perspective?

Dr. Jennifer Mandigo is a licensed psychologist here in Arizona. She’s experienced in organizational and forensic psychology with an emphasis in family law and the effects of divorce and separation on children with families. She enjoys volunteering with Radical Psychologists and is on the leadership council of the Arizona Psychological Association. I knew when it came time to defer to a specialist about toxic dynamics and difficult relationships, she was the exact professional we needed to connect with.

Dr. Mandigo resides in Pinal county with her husband, kids, and cats.

She’s no stranger to mitigating drama between individuals and recognizing a bully when she sees one.

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BE THE WOMAN WHO

FIXES ANOTHER WOMAN’S CROWN Without telling the world it was crooked.

Thank you so much, Dr. Mandigo for taking the time to lend us your professional ear and insight. As an industry, I think we can all agree that we’re passionate about what we do and the majority of us are not just animal lovers and advocates--but artists. Grooming is an unregulated industry which means to a certain extent many of us are making our own rules and judgements, based on different perspectives, experiences, and quite honestly scientific interpretations. This combination breeds opportunity for polarizing opinions that are not always expressed in what I believe, to be the most kind or professional ways.

Obviously everyone is entitled to represent themselves in whatever way they choose, but as an industry, I do believe that type of disrespectful discourse has a negative impact on our industry.

As a professional, what does the term bullying mean to you?

I think bullying covers a wide variety of behaviors that are done in an attempt to intimidate and/or harm another person either physically or emotionally.

What’s the fine line between hearing something you don’t like and being bullied?

I think it has to do with how the information is delivered. If you approach someone professionally with constructive criticism or concerns you may still upset someone, but you’re certainly not being a bully.

Engaging in repetitive abusive behavior is bullying and in a professional environment you should never resort to that. If you’re struggling with how to discuss a difficult topic with someone, talk to a trusted colleague, supervisor, or friend to determine a professional way to address the issue.

How do we check ourselves before engaging if it’s personal or professional? The majority of us own our own businesses and may interact with one another on a local level, but for the most part many groomers mainly interact on trade forums through Facebook, online blogs or in person at competitions, trade shows, or educational conferences.

Online can be tricky. If you’re in a group or forum that’s professional in nature, keep your communication professional..

Write/speak/post as if the general public can see your words. If you want to express personal thoughts, frustrations, or opinions in a less professional way, that’s what texts and phone calls are for.

Not to say you need to be dishonest in professional spaces, jsut be aware of any attention you might bring upon yourself. Gossiping and bullying people online isn’t a good look, and it could give you a bad reputation in your profession. The internet is forever.

I think a lot of individuals associate the term ‘bully’ with juvenile interactions. I hear people tell children all the time, “just preparing you for the real world” as a way to disregard any accountability for their tone and delivery. “In the real world”, do you see bullying as prevalent in a professional setting or work industry?

Unfortunately, bullying is extremely common in work and professional settings. I’ve witnessed bullying and been bullied in several jobs I’ve had throughout my career. I think we really do ourselves a disservice by thinking of bullying as a problem for kids or as not that big of a deal. In a study from 2021, 30% of individuals surveyed reported experiencing workplace bullying and I think the real number is probably much higher.

What behaviors would you attribute or associate with being a bully?

This is tough because I think so many behaviors can be considered bullying given the circumstances. Ultimately, bullying is about intentional harm. A bully wants to make the other person hurt in some way. Examples would include insults or put downs, name calling, being physically intimidating (standing over someone, watching/surveilling someone’s every move), snarky comments, spreading rumors, excluding someone from work/group events, preventing access to resources needed to do your job, making false reports to a boss, Human Resources, or a superior about your performance/actions in the work place, sabotaging work performance, and even physical violence.

What does bullying look like in an online/virtual setting? Such as the way we interact or speak with one another in groups, blogs, posts?

Bullying online often takes the form of doxing, trolling, or negative review bombing someone’s business. Thankfully, blocking or reporting posts can stop some of this behavior, but online bullying is extremely pervasive, mostly because it’s largely anonymous.

What’s the fine line between someone who is a strong advocate for something versus stepping over the line with certain behaviors? Do you think there’s some type of spectrum of bullying behavior?

I think there is definitely a spectrum and how you are percieved by someone is often related to the type of relationship you have with them. Are you friendly? Do you joke around with each other at work? I think it’s possible to accidentally cross a line and hurt or offend someone and they may percieve that as bullying. This opens the door to a discussion about professionalism in the workplace and work relationships, but we can save that for another day.

I guess that’s my next big question. When you don’t actually

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work together but you engage from a professional perspective online, why do people get so nasty? Especially when something doesn’t directly affect you. I mean, I get it we’re all passionate about what we do and the creatures we care for--but who do people resort to bullying?

Honestly, there are probably many reasons, but ultimately it’s a strategy a person is using to get something they want or need (and they may not even be aware of it!)

Some people actually enjoy seeing other people hurt, some enjoy looking “cool” in front of others or think what they’re doing is funny, some enjoy a sense of power or control over others; often because they lack power in their own lives. It’s not uncommon to see people who have experienced bullying become bullies themselves since that behavior was modeled for them.

ULTIMATELY,

BULLIES ARE NOT HAPPY PEOPLE

Do most people effect change or really hear someone when they’re being verbally abused or berated?

No, but I think you already knew that. Connecting with someone relationally is the best way to cause change. Personal relationships are what open our eyes to understanding others and having empathy for them. I know in the past when I was bullied at work, one of my first thoughts was how very unhappy my bully must be to seek out and enjoy hurting me. It helped me see her in a different light and not take the bullying behavior as personally.

Do you think certain personality types or dynamics breed more bullies? For example, a female dominated industry, or an industry with people who are neurodivergent or sensitive?

Research has shown that men are more likely to be bullies and more likely to be victims of bullies than women, but these reports may be due to men generally engaging more in obvious bullying behavior such as physical violence.

It’s important to also be aware of gender inequality, social expectations due to gender, and gender stereotypes that can manifest as bullying in the workplace.

Workplaces going through signficant change, lack of leadership, lack of trust (of other supervisors or other employees) and high stress are breeding grounds for bullying. Again, I think so much of this comes down to relationships. When people feel respected and understood, they’re less likely to act out and engage in bullying behavior and more likely to call out bad behavior when they see it.

DR. JEN MANDIGO Our jobs are hard enough without fellow community members adding fuel to the fire. Often times I see groomers posting in forums asking for support with how to deal with a difficult client, awkward situation, challenging employee, etc. Rage posts just talking smack about other groomers. I’m going to tell you what I tell my toddlers.

Let’s make the assumption that people are resorting to bully measures as a way to effect change. That they’re in such a high emotional state with so much trauma from past issues that they’re acting that way in hopes to stop people from behaving a certain way. When considering effective communication, especially in a heated situation or online, what are some key things to remind yourself before you hit that send button?

I work for the government so I always think about what this would look like to my boss, my administration, and outsiders. If they read this, would they think it was professional and appropriate? If you’re feeling heated keep it as a draft and come back later when you feel calm. Having a trusted colleague review it first can also be helpful.

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Make sure your message doesn’t get lost in your mess.

Remember your ABC’s, and it’s as easy as 1-2-3. We don’t have to like everything that we hear, and no one is trying to say you’re not allowed to have an opinion. However, respect and professional courtesy in our industry should be an absolute must, at the very least because we all have intrinsic worth as human beings.

If you find yourself being bullied online, name dropped in blogs or forums, or even doxed unfairly by colleagues or clients, there are legislative rules and protections here in Arizona to help you mitigate that.

MERCEDES SCHENK CFMG

13-2916

Use of an electronic communication to terrify, intimidate, threaten, or harass; unlawful use of electronic communication device; applicability; classification; definitions

ARIZONA STATE LEGISLATURE

A

IT IS UNLAWFUL FOR A PERSON TO KNOWINGLY TERRIFY, INTIMIDATE, THREATEN OR HARASS A SPECIFIC PERSON OR PERSONS BY DOING ANY OF THE FOLLOWING: 1. Directing any obscene, lewd or profane language or suggesting any lewd or lascivious act to the person in an electronic communication.

2. Threatening to inflict physical harm on any person or to property in any electronic communication.

3. Otherwise disturbing by repeated anonymous, unwanted or unsolicited electronic communications the peace, quiet or right of privacy of the person at the place where the communications were received.

4. Without the person's consent and for the purpose of imminently causing the person unwanted physical contact, injury or harassment by a third party, use an electronic communication device to electronically distribute, publish, email, hyperlink or make available for downloading the person's personal identifying information, including a digital image of the person, and the use does in fact incite or produce that unwanted physical contact, injury or harassment. This paragraph also applies to a person who intends to terrify, intimidate, threaten or harass an immediate family member of the person whose personal identifying information is used.

B

ANY OFFENSE COMMITTED BY USE OF AN ELECTRONIC COMMUNICATION IN VIOLATION OF THIS SECTION IS DEEMED TO HAVE BEEN COMMITTED AT EITHER THE PLACE WHERE THE COMMUNICATIONS ORIGINATED OR AT THE PLACE WHERE THE COMMUNICATIONS WERE RECEIVED.

C

THIS SECTION DOES NOT APPLY TO:

D E

1. Constitutionally protected speech or activity or to any other activity authorized by law.

2. An interactive computer service, as defined in 47 United States Code section 230(f)(2), or to an information service or telecommunications service, as defined in 47 United States Code section 153, for content that is provided by another person.

A PERSON WHO VIOLATES THIS SECTION IS GUILTY OF A CLASS 1 MISDEMEANOR. FOR THE PURPOSES OF THIS SECTION: 1. "Electronic communication" means a social media post, a wire line, cable, wireless or cellular telephone call, a text message, an instant message or electronic mail.

2. "Electronic communication device" includes a telephone, mobile telephone, computer, internet website, internet telephone, hybrid cellular, internet or wireless device, personal digital assistant, video recorder, fax machine or pager.

3. "Harassment" means a knowing and wilful course of conduct that is directed at a specific person, that a reasonable person would consider as seriously alarming, seriously disruptive, seriously tormenting or seriously terrorizing the person and that serves no legitimate purpose.

4. "Personal identifying information": a. Means information that would allow the identified person to be located, contacted or harassed. b. Includes the person's home address, work address, phone number, email address or other contact information that would allow the identified person to be located, contacted or harassed. c. "Social media post" means a social media communication that is knowingly intended to communicate to a specific person or persons in violation of subsection A of this section.

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MEMBER OF THE MONTH RICHELLE JAVORSKY

NOTE FROM THE EDITOR This month The Arizona Professional Groomer’s Guild is thrilled to share our APGG Member of the Month. Over the past year, Richelle has made headlines with her Casa Grande Grooming shop Richelle’s Pampered Poodle as a local favorite along her incredible team. This comes at no surprise to us, as Richelle has continuously shown up

and shown out not just for the groomers in our community but by going the extra mile to foster education and professional growth within Casa Grande. Richelle has a DIY Bow Bar available for her groomers to foster fun and creativity. She was an avid fundraiser for the Pets In The Palisades Relief Drive, and continues to be an amazing groomer and wonderful friend to all that know her.

So Richelle! Tell us a little bit about yourself. What are you most passionate about when it comes to grooming?

I love encouraging future generation of groomers and am passionate about community and education within our industry. Education is super important to me.

Things in the grooming industry are always changing and evolving, so continuing education is a must.

Grooming seminars are a great way to learn new techniques, freshhen up on old ones, and network with other groomers.

Do you remember the moment you decided you wanted to be a groomer? What drew you to this career?

Actually, I was volunteering for my vet in Nebraska and discovered I had a true calling for dogs, and grooming is a lot more fun than veterinary work!

What style of grooming do you most love?

I love Asian fusion, but I’m also intrigued by carving and would love to learn!

What’s one thing you always do to keep your motivation high, especially on tough days?

I like to think I’m a very strong person when it comes to challenges on tough days. I know I can rely on my groomers to work hard and we can get through the day together.

If you could be any animal, which one would you be and why?

I would probably be a poodle becuase they’re really smart! I’m kind of a poodle lady...

What do you enjoy doing when you’re not busy at work, slaying it?

I love the outdoors! I enjoy going to the lake, paddleboarding, and going off-roading in my Jeep!

What’s your secret to success? Any hidden talents we don’t know about?

I used to be a registered nurse and actually have experience in flipping vacation homes! I also have a full DIY bar and prop station in my salon, so my groomers always have access to creativity and things to finish off their groom in style! I love having a lot of options so they can be fully creative.

If you could have any snack or drink delivered to your station daily, what would it be?

I absolutely love the cheese crisp from Big House Cafe.

I get those all the time! I also love my Lift Off from Herbalife!

JOSLYN WILLIAMS 33

JOSLYN WILLIAMS

ON THIS EPISODE OF...

SAY IT DON’T SPRAY IT A new client called the salon to book an appointment for her standard poodle with a continental clip. She mentioned there was some matting over the phone, and we discussed all charges, including the price for a standard haircut and the additional costs for the matting. I made sure to cover everything, so there were no surprises.

About two hours into the bath and blowout/de-matting, the owner called to check in. I let her know the dog was doing well, but the matting was tight. I assured her that with the right products and some patience, we were getting it out, but the additional time for the matting would be another $50. That’s when she started yelling and cussing me out over the phone. I tried to stay calm, but eventually, I had to hang up because I don’t tolerate being disrespected.

She called back immediately and started screaming again, demanding I finish the groom and claiming she had already agreed to the cost. I told her she could come pick up her dog and pay for the work that had already been completed. When she arrived, she started yelling before even fully entering the lobby. I explained what had been done, gave her the total, and asked her to calm down since her dog was still being brushed out by my assistant, and the noise was upsetting other pets in the salon.

DO YOU SMELL THAT? I'm a house call groomer and I had a new client. When it was time to dry her pet, I went to her bathroom and shut the door.

At that point, she pulled her retainer out of her mouth, pointed at me, and said, "Listen here, bitch," before spitting in my face. I couldn’t believe it. I called the police for assault and theft of services, but she walked away without any consequences. I was advised to take her to small claims court. It made me wonder how many other people she might have treated the same way.

Within a few minutes I was nauseous from a rancid smell I couldn't place. I double checked the toilet and trash, nothing. Then, as I’m trying not to gag, I spot it. A dirty thong. It was behind the now closed door just blending in with the tile. I had to awkwardly sit in the bathroom, trapped in the smell, too grossed out to remove it and too mortified to tell her to come get it. It made the whole bathroom smell and I know after she left she’d know it was there the whole time.

Sprayed and Dismayed, Arizona

Gagging in Gilbert 47

REJECTION STINGS

WE’RE GLUED TO THE DRAMA

I‘m a mobile groomer and texted my client I was on my way when they cancelled on me last minute:

I had this guy get really upset because I accidentally nicked his dog’s ear. The next morning, I showed up to find the lock on my shop door completely clogged with a sticky, glue-like substance, which totally messed up my day.

Later on, I had to pick up the keys to the house of the local funeral home owner so I could grab his cat. I mentioned I was running behind because of the lock situation.

Y'all, it turns out that the guy who did this actually worked at the funeral home.

The owner was like, “Paige, that’s not super glue…”

He’d used the adhesive they use to seal eyelids shut on bodies!

Mortified at the Morgue

This was the second time in a row, so up until this point I have never actually even met them. I didn’t bother to respond because I honestly just wanted them gone and had no intention of ever allowing them to book again.

A few hours later, I get this scathing voicemail from the guy, yelling at me: “Hey, I forgot to say, Mr. Scorpion, don’t sting me right now. I’ve got an appointment. You think that would’ve worked? Or should I have said, ‘Don’t sting me now, sting me after the appointment.’

What do you think? Why don’t you answer your phone? Why don’t you text me? You don’t know how to do it? You don’t know how to answer the phone? It’s not hard. Call me up, and I’ll teach you!”

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Alexandria, Arizona

BOWS BEFORE FOES We had a client at a shop I used to work at that had doodles, the dogs were ok, but the owner was a nightmare.

Literally not one groomer out of or salon ever wanted to groom the dogs because the owner was atrocious. She would never maintain the dogs and ALWAYS complained about a single hair out of place, this was too short, that was too long type of nit picking.

She always had one major request outside of the grooms themselves.

She always asked for us to put the bows in super tight so they wouldn't fall out. Now the dogs had long thick ears so they was never tight to the skin, but just around the strand of hair so it didn't slip.

She would even come back the next day if one fell out and complain sooooo much. Well between me and another groomer we would always put the bows in loose or conveniently forget to put them in and send them home with whomever picked them that day, just so she'd have to waste gas bringing both doodles back for bows.

The dogs got an extra car ride and loves from us and we had our silent justice for how horrid of a client she was.

Bowing Out in Boise

ORANGE YOU GLAD I DIDN’T CHARGE YOU I used to bathe this short-haired orange cat who was basically Satan in a fur coat. He’d reach through the kennel bars screaming like a banshee, always ready to throw paws. Still, I kept grooming him every four weeks, sparing his owner the horror and just telling her, “Seriously, don’t go anywhere else.”

Then one day, chaos. Just as we’re getting him out of the crate, he escapes and goes full feral—sprinting through the shop, attacking anyone who gets too close. It was like trying to catch a furry velociraptor. I finally wrestle him back into a carrier and call the owner to let her know: we can’t do him today, it’s not safe.

As she's about to leave, she gets mad and tells me she thinks he pooped in his carrier and wants to take him out to clean it. I strongly advise against it—explaining that he's still in full rage mode. But when she gets home? Cue meltdown. She starts screaming at me, claims he was covered in poop, and blasts me in reviews all over the internet saying I “refused to make it right.” Mind you—I never charged her for that day, despite my policies, the trauma, and the shredded nerves. A year later she’s still ranting online.

I went above and beyond for her, totally against my better judgment.

Never again.

Brooke, New Mexico 49

h e t r r a e i nbo v o u w o y

e idg br

i'll s ee

TRIGGER WARNING: PET LOSS

IN LOVING MEMORY There’s something utterly devastating about the passing of a beloved pet. The pain is deep and profound. Even though they were only here for a short time, we remember them forever. We feel their loss, forever. It’s the loss of a companion who shared in our daily moments, comforted us in hard times, and offered us unconditional

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love. We hope that this space allows our members an opportunity and space to celebrate, grieve, and remember. A place to honor and share your special story. We hope to support you as community and cherish their memory. May this help you find a sense of closure, even as you continue to hold them close in your heart, furever.

furever in our hearts

lilah welckle “Itty Bitty” Lilah was a sassy and hilarious domestic short haired cat who loved to snuggle and catch bugs.

She was found by Adriana Welckle as a stray kitten, and quickly became the center of attention in the household.

Lilah was always there to cheer us up during dark times, and her hilarious antics will be missed.

There is a huge hole in our hearts now, and we will always love and miss her.

She is with our beloved grandma Maria, who affectionately referred to her as her “Itty Bitty”, in heaven now.

FOREVER IN MY HEART, ADRIANA 51

JOIN THE GUILD

The Arizona Professional Groomers Guild a non-profit organization comprised of professional pet groomers in the state of Arizona. Originally founded in 2022; it began as a social club, establishing a strong community first before collaborating into an association to better support each and every groomer. To be a member of the Arizona Groomers Guild is to prioritize competency and compassion through continuing education and community.

There is no license or certification required to groom in the United States. The APGG recognizes the importance of continuing education and the impact professional development has on individuals and the animals and people we serve.

Working with live animals can be an emotionally taxing career, and compassion for oneself as well as the animals we service is vital. The APGG prioritizes whole health for both humans and animals and actively seeks to find methods in bettering everyone’s overall well-being.

Our organization is founded on community and mutual collaboration. We pride ourselves in open discussion to learn new skills and ways of thinking. Together we develop, support, network, advocate, and connect to enhance not just our industry but to grow professionally.

Memberships are $60 annually. Join us for our monthly meetings Every last Wednesday of the month at 7:00pm.

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FROM THE EDITOR It’s true what they say--April showers bring May flowers and nothing is full of blooming positivity and beauty like this issue. This month was truly about celebrating the breeds with the worst reputations and addressing some very real concerns we experience as a grooming community. I’m not talking Arizona in particular--but on a global scale. However, you know what they say about effecting change. It always starts with your own neighborhood.

This month I’m so excited to launch Shear Kindness, a community wide effort to engage one another in a positive and fun way.

Without getting political, I think we can all agree that there are some very real economic changes going into effect that make us all feel a little uncertain when it comes to price increases and resource availability. Some of our clients may be unable to rebook and it’s more important than ever to stand strong as a community and not tear each other down. We’re all going through it together and I truly do believe that we’ll get through it together as long as we continue to support one another and elevate our industry.

Arizona is lucky to have so many incredible professionals here. I feel privileged to call you a colleague, and blessed to call you a friend.

Have a great month, and let’s enjoy the last of the great weather!

As always,

Mercedes Schenk APGG PRESIDENT

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