The Franchise Woman March/April Issue

Page 36

Business Trends

From Salesperson

to Expert

in 5 Seconds by John O’Melveny Woods

Writing a book has enhanced my business in ways I could not have foreseen. As a best-selling author, I use my book as a calling card when meeting with potential clients and partners. The book has helped me enhance my online footprint and further established me as the “go-to coach who helps you find your perfect-fit franchise.” Without a doubt, writing a book has had a multiplier effect on my business.

When my intro is given at speaking engagements, they stress, “Nancy is the author of nine books on Customer Service.” So yes, I believe it gives credibility to my area of expertise. I use my books mostly for press, exposure and giveaways – and I will say THAT does get me more bookings.

Faizun Kamal

Keynote Customer Service Speaker and Founder of the Telephone Doctor Customer Service Training

Nationally Renowned Public Speaker and Franchise Coach

36 The Franchise Woman

Nancy Friedman, the Telephone Doctor


Articles inside

Business Trends article cover image

Business Trends

4min
pages 36-38
Social Media Tips article cover image

Social Media Tips

3min
pages 48-49
Own Your Business.Own Your Life. article cover image

Own Your Business.Own Your Life.

6min
pages 22-24
Feature article cover image

Feature

3min
pages 32-35
Q&A with Catherine Monson article cover image

Q&A with Catherine Monson

4min
pages 52-53
Building a Legacy of Giving Back article cover image

Building a Legacy of Giving Back

16min
pages 46-56
Gratitude Drive Susan Caldwell’s Desire to Give article cover image

Gratitude Drive Susan Caldwell’s Desire to Give

4min
pages 42-45
Original Popcorn House, Popping Up All Over article cover image

Original Popcorn House, Popping Up All Over

3min
pages 40-41
How to Finance a Business and Pay Yourself a Salary at the Same Time article cover image

How to Finance a Business and Pay Yourself a Salary at the Same Time

13min
pages 30-39
Four Pillars of Health, How to Perform at Your Best article cover image

Four Pillars of Health, How to Perform at Your Best

3min
pages 26-27
Making a Great First Impression Matters article cover image

Making a Great First Impression Matters

1min
pages 28-29
Own Your Business, Own Your Life article cover image

Own Your Business, Own Your Life

6min
pages 22-25
Snapology Strives to Provide Access and Inclusion Through Giving article cover image

Snapology Strives to Provide Access and Inclusion Through Giving

3min
pages 10-13
The DNA of a Franchisee article cover image

The DNA of a Franchisee

5min
pages 16-19
On the Calendar article cover image

On the Calendar

1min
pages 3-5
What is the impact of signing FDD receipt? article cover image

What is the impact of signing FDD receipt?

2min
pages 14-15
I am Woman article cover image

I am Woman

1min
page 9
Vets in Franchising: From the 	 Battlefield to the Boardroom article cover image

Vets in Franchising: From the Battlefield to the Boardroom

3min
pages 20-21
Letter from the Editor article cover image

Letter from the Editor

3min
pages 6-8
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