THEF THRIVE September 2024 No. 23

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Triangle Healthcare Executives' Forum of North Carolina

About Us

Triangle Healthcare Executives Forum of North Carolina (THEF) is a nonprofit membership association and an independent chapter of the American College of Healthcare Executives (ACHE), a professional society representing over 48,000 members worldwide. THEF serves over 600 ACHE members who live and work in the 41 North Carolina counties from the Raleigh-Durham area north to the Virginia border, east to the Outer Banks, and southeast to Jacksonville.

Our Vision

Triangle Healthcare Executives’ Forum will be the preeminent professional membership association for advancing healthcare leaders in the region.

Our Mission

The mission is to facilitate professional development for healthcare leaders in the region and prepare them to shape local, regional and national healthcare management practices.

Goals

Deliver programs that bring local value to ACHE members assigned to our Chapter service region Increase communication among healthcare management professionals Advance members toward Fellow, ACHE certification

Foster the development and implementation of best practices in healthcare management Practice good financial stewardship

Strategy

THEF updated the Chapter MultiYear Plan in Fall 2020 The plan has been approved by the 2021 Chapter Board, and may be viewed here in its entirety with supporting details THEF Multi-Year Plan, 2021-2023

Welcome new members!

Colleagues,

I hope you all had a fantastic summer. As we head into fall, we enter THEF’s most active time of the year. Our calendar is packed with networking events, events coproduced with partnership associations, and of course, our annual Transformational Summit. Despite the postponement, we encourage you to make time for this great opportunity to hear from experts and network with colleageues.

Transitioning into a new season is also a good time to reflect on the accomplishments and milestones that impact local healthcare delivery.

Most of the health systems in and around the Triangle have opened new facilities that have improved access and keeps care closer to home for our region. New partnerships continue to form in order to tap into specialized expertise and to create synergies. While the changes may be disconcerting to some of us from a competitive standpoint, I believe these are all opportunities to provide better access and quality improvements, which ultimately benefit those patients we serve. That is what I find most valuable about ACHE and THEF, the ability to learn from those involved who have experienced similar endeavors.

Recently, THEF members were surveyed by ACHE to understand satisfaction with our chapter and learn how THEF can better serve them. I am very happy to report that member satisfaction was 4.35/5, up from 4.06 in 2023 and well above the national average of 3.84.The engagement of our THEF members and the leaders who volunteer so much time and effort are the reason THEF scored well above the national average. I want to personally thank all the board and committee members for their support and dedication.

Looking ahead, we should anticipate further advancements in healthcare tech and the use of AI, increased momentum in addressing disparities, and continued collaborations to enhance quality and patient safety. THEF will be offering education sessions, panel discussions, and C-suite roundtables to dive into these issues and more.

Thank you for all you do! Wishing you a successful end of summer and a promising start to fall.

Hello wonderful

colleagues!

It is that time of year when school starts back up and weather starts to cool as we welcome Fall! For many people, this time represents being busy with work and home as you juggle multiple priorities. I want to challenge each of us to reflect on how we are using our precious resource of time. Are you simply busy or being truly productive? It’s easy to squander time unintentionally if we do not plan the work and work the plan.

Have you made time not just for work and family things are you making time for your physical health? Mental health? Spiritual health? In order to be your best, it’s really important to prioritize your wellbeing so you can continue to show up as the powerful, dynamic force for good that you are! Self-care is not selfish as you can’t pour from an empty cup. I hope many of you are squeezing out every drop of the tremendous value that your ACHE membership offers. I have had the opportunity to showcase some of the many benefits with people and they are always amazed at the plethora of resources provided at the local and national levels for ACHE! I have taken advantage of the annual ACHE competencies each year to create a professional development plan for myself. It has afforded me deep insights into areas of needed growth over the years.

From CareerEdge to mentoring to interview prep to coaching and education, ACHE has you covered! In today’s fast-paced healthcare environment, it is imperative to have leaders who understand the shifts occurring in the industry. ACHE is your partner in staying abreast of important trends and changes.

Finally, I would encourage each one of you to consider giving back through volunteer service to your local chapter, as a mentor, or as a committee member. It is a great way to meet people, build connections, and utilize your skills in new and different ways. I enjoy doing this and I always get more than I give! If you need help getting started, please reach out to your local chapter leadership so they can get you plugged in. It is an incredibly rewarding experience that fills my cup. What fills your cup? In service to you,

ACHE measures chapter performance annually based on four performance criteria - net membership growth, education & networking performance, advancement of eligible members, and member satisfaction. The metrics for performance year 2024 have been established, and we are 3/4 of the way there. Help us on our final push for Q4!

Education & Networking Performance

2024 Standard: 12 indexed attendee hours

Current Status: 20

Member Satisfaction

2024 Standard: 4.1

Advancement of Eligible Members

2024 Standard: 19

Current Status: 4.3

Current Status: 7

Net Membership Growth

2024 Standard: end the year with 803 members

Current Status: 722 members

Here's how you can contribute to meeting our chapter performance goals while investing in your own professional development:

Participate in chapter programming Complete the Chapter Member Needs Survey in May

Earn your FACHE credential Join ACHE or reinstate your membership

W E L C O M E N E W T H E F M E M

The following individuals joined ACHE or transitioned into the THEF Chapter this quarter. We are happy to have you, and look forward to connecting at an upcoming chapter event!

Kelsey Adams

LCDR Edward W AgbeveyTamakloe, PhD, MPH

Gabriella M Boccia, MHA

Juliana Briscoe, FACHE

Charles C. Britt

Latonya Brown

Jason A. Carter

Denise N Chernoff, MBA, PA-C, FACHE

Amanda Couch, MHA

Lauren H Couri

LSC Freddie DeJesus

Michelle L. Dixon, BSN

Dana Dominick Fazio

Leydis Douglas Miller

Chamara Fernando

Jane N Finley

Eder Garavito, PT, DPT

Chrissie Hamilton, MBA

Holly Harris

Gerald Dargan

Kristina M Eilbacher

Ashley Elks

Logan J Emerson, RRT

Jeremy M Fortier, FACHE

Thomas Friedman, III

Jeff Fuller, MS, FACHE

Cade A Haas, BS

Isom T Hodges

Amy Holcomb

MAJ Jason Hrdina

Michael T. Jensen

Chad A. Lovett, DBA

Lisa Moser

Abraham Ogles

LTJG Marie Noel Piekam

Tracey K Rankin, MSN, RN, NEA-BC

SGT Victoria G. Munnings, MHA

Katie Naper, PharmD

Ashley Norton

HM1 Francis E Nukpoafe

Nelson Oyesiku

Garrett Passamonti

Ganesh Kumaran Ramalingam, MBA

David A. Rosen, MD, MPH

Brynn Schiller

Rushabh Shah

Brandon Snyder, MBA

Rachel Strathdee

Rebekah G Swain

CAPT Ayessa F. Toler, FACHE

Angel R. Valle Reyes

Olivier J. Van Dierdonck

Stephen L Wagner, PhD, FACHE

Zachary E Wetzel

Victoria S Williams

JOIN US JOIN US TODAY... TODAY...

JOIN REINSTATE

Join now to become eligible for members-only programs and discounted pricing at both the local and national level. Click here to join.

Perhaps your membership has lapsed and you've been meaning to reinstate. Don't miss out on another year! Click here to access your pre-populated reinstatement application.

RENEW

ACHE membership renewal is open. Timely renewal ensures your ACHE membership and THEF chapter affiliation remains in tact with no lapse in membership. Click here to login to your ACHE profile and renew.

FELLOWSHIPADVANCEMENT

New Fellows

Leisa Powell, MA, CHC, CPHRM-ERM, FACHE

UNC Health System Director Hospital Compliance - Triangle West

Recertified Fellows

Nina Ziemba, MHA, MS, CCC-SLP, FACHE

Director of Clinical Value Programs

UnitedHealthcare, Medicare & Retirement Finance

Bertrand B. Beard, MBA, MHA, FACHE

Market CEO, Maria Parham Health and Person Memorial Hospital

THEF congratulates our FACHEs who successfully recertified their Fellow credential with ACHE this past quarter To recertify, Fellows must (1) complete 36 continuing education credits (12 of which must be ACHE approved face-to-face), complete 2 Healthcare-related volunteer service activities, and complete 2 Community-related volunteer service activities, OR (2) retake and pass the Board of Governors Exam

Robert Kulesher, PhD, FACHE

Peter Tillman, FACHE

How to become an ACHE Fellow

Meet the eligibility requirements

Submit your advancement application. Upon approval, you will have two (2) years in which you must take and pass the Board of Governors Exam

When you become board certified in healthcare management as an ACHE Fellow, you'll stand out from the crowd as a professional Take a step toward elevating your professional status today and learn about the requirements to sit for the BOG Exam and the resources available to help you prepare.

Contact the THEF Fellowship Advancement Committee at advancement@thefnc.org for support.

Andrea Dabal, President, NALHE

Andrea is the President of the NC Chapter of NALHE, the National Association of Latino Healthcare Executives. In this Hispanic Heritage Month, we celebrate her leadership and our NALHE sister chapter!

Whatinspiredyourcareerinthehealthcare industryandwhatisyourcurrentrole?

OriginallyfromBrazil,myfamilymovedtoSouth FloridawhenIwas11yearsold.ThoughI’ve traveledthecountryforwork,IlovecallingRaleigh ourhome.Ihavetwosonswhoenjoysportsand videogames,andwelovetotravelandlearnabout newcultures.Ifindthe4languagesIspeakoften comeinhandy!

Istudiedbothengineeringandbusiness, graduatingwithHighHonorsinIndustrialand SystemsEngineeringfromtheUniversityofFlorida.I thenwentintoanintensiveleadershipprogram withaFortune100healthcarecompany,holding variouspositionsovertheyears.Icurrentlyserveas aClientDirectorhelpinglargehealthsystems providebetterpatientcarethroughtechnologyand changemanagement

Healthcareisaboutahavingahigherpurposeand servingothers.Originally,beforeIdecidedtogo downtheEngineeringtrack,IthoughtIwouldstudy MedicinebutrealizedIwasnotcutoutforthe bedside.IknewIwantedtocontributeinsomeway topeople’shealthoutcomesanddecidedto leveragemytechnologybackgroundinthisspace.

Whatadvicewouldyougivetoyoungermembersthat areearlierintheircareers?

Iwouldsaydon’tloseyourselftryingtopretendtobesomethingor someoneyouarenot.Authenticityisoneofthebiggestgiftsyou cangivetoothersduringthecourseofyourcareeranditallows yourbestselftoshowupandthriveinordertocontirbuteina meaningfuldiverseway

Whataccomplishmentfromworkareyoumostproudof?

Iamproudofvariousmulti-milliondollarhealthcareprojectsand contractsthatIhadacriticalhandinthroughoutthecourseofmy careerHowever,whatIammostproudofismyabilitytobuild teamsleveragingmyauthenticstyleinordertobuildtrust, energizeandaligntowardsacommongoalorprojectCreatinga healthycultureandworkenvironmentisfoundationaltoa successfulteam

Doyouhaveanycontentrecommendationsforour members,especiallythoseintheMedTechspace?

Beckers

Medtechtalkpodcast NPRWeeklyDigest AnyleadershipbookbyPatrickLencioni

CHAPTER EVENT SYNOPSES

CHAPTER EVENT SYNOPSIS

THEF/ N.A.H.S.E Happy Hour at Hi-Wire

On September 5th, members of THEF and N.A.H.S.E came together for a joint Happy Hour, providing a wonderful opportunity to connect! The casual networking event at Hi-Wire Brewing offered an ideal setting for engaging conversations among healthcare professionals.

With both indoor and outdoor spaces available, attendees enjoyed a relaxed atmosphere. New members learned about the benefits of each organization and discovered upcoming events. It was a fantastic evening of networking and camaraderie!

Whether you are a current THEF member, newly joined, or considering, come join us at the next THEF Happy Hour!

“This networking event was exactly what I needed to fill up my cup! “ - Latisha Williams

CHAPTER EVENT SYNOPSIS

The North Carolina Chapter of The National Association of Health Services Executives (NAHSE) hosted a Health Equity Symposium on September 12, 2024 at the beautiful Pine venue.

This year’s topic was "Shattering Silos: A Community Ecosystem Approach to Achieve Health Equity," featuring insights from prominent leaders throughout the state of North Carolina. The event aimed to foster meaningful networking opportunities, encouraging healthcare and community leaders to engage in constructive dialogue about collaborating to enhance health equity.

Attendeesenjoyedaneveningofnetworkingandlistenedto aphenomenalpaneldiscussionthatincluded:

BrandiNewman(Moderator):SVP,StrategicOperations,Communityand SocialImpact,AdvocateHealth

Dr.MelissaBalknight,PhD(Panelist):DeputySuperintendent,CharlotteMecklenbergSchools

JayBriley(Panelist):President,ECUHealthMedicalCenter

Rep.BrandonLofton(Panelist):NCGeneralAssemblyHouseof Representative,District104

Dr.OluJegede,MD(Panelist):VicePresidentofClinicalCare,CenterforHealth Equity,ConeHealth

Dr.JenniferSullivan,MD(Panelist):SVP,StrategicOperations,AtriumHealth

The symposium sparked a thought-provoking discussion on the definition of health equity. The panel emphasized the importance of collaboration across sectors, highlighting that health and wellness start in the community rather than the healthcare system. The speakers underscored that we all have a role in addressing and reducing inequities in healthcare.

UPCOMING Q3 EVENTS

ACHE OF GC/THEF BOARD OF GOVERNORS EXAM PREP WEBINAR

October 12, 2024 - October 19, 2024

8:30 AM - 2:30 PM EDT Webinar

C-SUITE ROUND TABLE: UNC HEALTH

October 14, 2024

7:30 AM - 9:00 AM EDT

UNC Hospitals Hillsborough Campus - 3rd Floor

Rehab Patient Family Room

430 Waterstone Drive

Hillsborough, NC 27278

NAVIGATING KEY LEGISLATIVE ISSUES FACING HEALTHCARE LEADERS

October 30, 2024

5:00 PM - 7:30 PM EDT

WakeMed Raleigh Heart Center Conference Rm

3000 New Bern Avenue Raleigh, NC 27610

4 2024 THEF ANNUAL TRANSFORMATIONAL SUMMIT

November 1, 2024

7:45 AM - 2:30 PM EDT

WakeMed Raleigh -Andrews Conference Center

3000 New Bern Avenue Raleigh, NC 27610

NATIONAL NEWS

APPWorkforceGrowth:7Things

toKnow

Healthsystemsareincreasinglyhiring advancedpracticeproviders(APPs), especiallyinoutpatientsettings,tomeet growingcaredemands.Areportby KaufmanHallrevealedthat organizationswithhigherAPPutilization outperformpeersinproductivityand compensation.

LanceRobinsonfromKaufmanHall recommendsthathealthsystems strategicallyintegrateAPPswith physiciansduetothelargeravailabilityof APPscomparedtophysicians.

KeytrendsinAPPworkforcegrowth:

1.Nursepractitioner(NP)jobsare projectedtogrow46%by2031,with physicianassistant(PA)jobsincreasing bynearly30%.

2.In2020,moreNPs(36,000)entered theworkforcethanphysicians(10,000), comprisingover60%ofnewproviders 3.Healthsystemsareincreasingly addingAPPstoexecutiveteams,suchas ClevelandClinicappointingaVPfor APPstooversee3,600+NPs,PAs,and specialists.

Compensation:

4.NPstartingsalariesincreasedby9% from2023to2024,reaching$164,000.

5.APPsarereceivingaveragesigning bonusesof$11,758andrelocation allowancesof$7,910

Shiftingdemand:

6.NPshavebeenthemostrequested healthcareprovidersforfourconsecutive years,drivenbyphysicianshortagesand risinguseinurgentcare,retailclinics, andtelemedicine

7 DemandforAPPsisalsogrowingin urbanareas,with71%ofrecruitment searchesfocusedoncitieswith populationsover100,000.

MoreinformationatBecker’s Hospital Review

CNewPricingTransparencyDatato

MaximizeHospitalBottomLines

HealthcareisshiftingduetotheCMS’s 2020TransparencyinCoverageruling, whichmandatesthatinsurersdisclose theratestheynegotiatewithproviders. Thisnewtransparencyistransforming howprovidersapproachnegotiations andfinancialdecision-making

Keyusesofpricingtransparencydata:

1.Benchmarking:Providerscan comparetheirrateswithcompetitors, identifyingareaswheretheycanadjust pricestoremaincompetitive.

2 Negotiationleverage:Withaccessto competitors’rates,providerscan strengthentheircaseforhigher reimbursement,showingtheirratesalign withmarketstandards.

3.Highlightingvalue:Providerscanuse thedatatodemonstratehowtheir qualityofcareandpatientoutcomes justifyhigherrates,emphasizingtheir valuetopayers.

4.Marketgrowthintelligence: Transparencydatahelpsproviders evaluatemarkettrends,reimbursement rates,andexpansionopportunities, allowingthemtostrategizeforgrowth withaclearerunderstandingofpotential revenueandcosts.

Whilechallengeslikedataqualityand regulatoryfactorsremain,thisshiftis empoweringproviderstonegotiate moreeffectivelyandmakeinformed decisionsabouttheirfinancialand operationalstrategies.

LearnmoreatBecker’sHospitalReview

JointheOctoberHealthSystem SimulationforaUnique,Immersive Experience

Hospitalsfacechallengeslikecapacity management,patientflow,andstaffing shortages,with63%ofnurseshandling toomanypatients.Toaddressthis, hospitalsmustevolveintodynamic, patient-centricecosystemspoweredby innovationandefficiency.

Thehospitalofthefuturewilleliminate bottleneckslikestaffingshortages,high costs,andlimitedcapacity.Nurseswill takebreaks,surgerieswillbeeasily scheduled,andpatientswon’tface delays.Thistransformationrequires rethinkinghospitaloperations,drivenby AI-poweredworkflowautomationand data-drivendecision-making.

Keyadvancementsinclude:

1.Real-timeanswers:GenerativeAIcan providereal-timestaffing recommendations,scheduleoptimization, andinsightsonpatientflow,accessiblevia voiceordevices,streamliningdecisionmaking.

2.Predictingroadblocks:AIcanalertstaff topotentialcapacityissuesordischarge barriersandoffersolutions,helpingstaff stayaheadofchallengesandenhance efficiency.

3.In-the-momentproblem-solving:AI continuouslymonitorsoperations, offeringproactivesolutionstoprevent safetyoroperationalissues,ensuring optimalresourceallocationandpatient care

GenerativeAIwillenabledata-driven decisions,improveefficiency,andfree stafffromadministrativeburdens,allowing themtofocusonpatientcare Partnering withexpertsinAIandanalyticscanhelp makethisvisionareality. Readmoreat ACHE.org/blog

Restoring Humanity in Healthcare: A Manifesto for Reinvention

At the 2024 Healthcare in the Age of Personalization Virtual Summit, leaders from across the healthcare industry gathered to explore how personalization is reshaping the future of healthcare. This summit offered critical insights on the Leadership in the Age of Personalization (LAOP) movement, driven by the need for leaders to shift away from outdated standards and embrace individual care. The discussions at the summit were foundational in developing the upcoming Healthcare Leadership Manifesto, which distills the key ideas shared by industry leaders and further expands on how personalization can transform organizational culture and improve both patient and employee experiences.

Key Themes from the Summit Reflected in the Manifesto:

Personalized Leadership: How leaders must prioritize the individuality of both patients and employees to build resilient, future-focused organizations.

Healthcare’s New Frontier: As highlighted by summit speakers, personalization isn’t just about patient care it’s about creating a culture that embraces the humanity of everyone in the healthcare system.

Call to Action: The manifesto will act as a guiding document, providing leaders with practical strategies to operationalize personalization within their organizations.

If you missed the summit or want to revisit the conversations that inspired the manifesto, the full event recordings are now available on YouTube.

For deeper insights, read Glenn Llopis’ Forbes articles that inspired both the summit and the manifesto: Read More on Forbes

Stay tuned on our GLLG Healthcare website for the official release of the manifesto. It will be available for download soon.

Make Reinvention Your Superpower

New Book by Glenn Llopis

PRE-ORDER NOW

Are You Stuck in Career Quicksand?

What got you to where you are today won’t prepare you for the changes of tomorrow. The reality is, your job, your expertise, your standing in your industry could become obsolete in a flash But you don’t have to be.

“Make Reinvention Your Superpower” teaches you how to self-direct your reinvention in your own way to escape career quicksand that keeps pulling you away from what you aim to achieve.

Author Glenn Llopis guides you to incorporate reinvention into a daily routine, so you don’t get stuck playing it safe or playing catchup.

By directing your own continuous reinvention, you take control rather than waiting for reinvention to be forced upon you.

The 6 Skills to Escape Career Quicksand and Revive Your Future:

Glenn Llopis shares six essential skills to help you continuously reinvent yourself, ensuring that you remain relevant and in demand no matter how much the world around you changes These six skills are not just theoretical concepts; they are actionable strategies that will empower you to break free from career quicksand and thrive in any environment. Reinvention is a continuous cycle of discovery plus action: Learn. Unlearn. Relearn. Repeat.

Pre-order Now for a Fresh Start in the New Year!

“Every human being is born with the natural desire to progress and improve in all aspects of life. Since life does not come with an instruction book, each individual must discover how to achieve their goals. Sometimes we come across people like Glenn Llopis who have the ability to capture in writing in a detailed, simple, yet profound way the steps for both personal and professional development, and how to reinvent ourselves to achieve everything we aspire to.”

President, Puerto Rico Bankers Association

“Glenn is passionate about the individual. Success, failure, stress adaptability: We do that daily, which builds our individual resilience Our legacy is built on all aspects of our life experiences Nothingis a waste nothing! In everything we do: educate, prepare, then act. Glenn articulated this idea beautifully and succinctly in his new, groundbreaking book, Make Reinvention Your Superpower. He clearly explains this in six logical steps.It’s time to be Super!”

Founder & Medical Director, Optimal Bio

Zoimé Álvarez Rubio

Credits

Creative Directors

Colleen Ferlotti, Vynamic

Jaleesa Shepard, MHA, Cone Health

Emma Taylor, UNC Chapel Hill

Madison Stevens, ECU Health

Contributing Writers

Tom Hughes, FACHE, WakeMed Health & Hospitals

Vi-Anne Antrum, DNP, RN, FACHE, Cone Health

Colleen Ferlotti, Vynamic

Andrea May Dabal, Baxter

Jaleesa Shepard, MHA, Cone Health

Glenn Llopis & Douglas Luvizutto, Glenn Llopis Group

Latisha Williams, MPH, WakeMed

President President-Elect

Immediate Past President Treasurer Secretary

Treasurer-Elect

Secretary-Elect

President Advisory Council

Tom Hughes, FACHE, WakeMed Health & Hospitals

Matt Gitzinger, FACHE, UNC Health

Ana-Elis Perry, MBA, MSHA, FACHE, UNC Health

Paul Marini, UNC Orthopaedics

Latrinda Williams, MSHS, MBA, Cone Health

Matthew Higgins FACHE, Duke Health

Donna Prosser, DNP, RN, NE-BC, FACHE, Vizient, Inc

Katie Troxler, MHA, FACHE, Duke Health

Swati Bhardwaj, FACHE, CCPS, CPHQ, Southern Atlantic Healthcare Alliance

Emily Greene, FACHE Duke Health

2024 Committee Chairs

Trent Beach, FACHE, UNC Health

Timothy Stapleton, MHA, HonorBridge

Savannah Stallings, Duke Health

Dolapo Busuyi, ECU Health

Marcia Richardson, MPA, CGIO, Durham County

Nina Ziemba, MHA, MS, UnitedHealth Group

Ashley Mahan, MHA, UNC Health

Brian Cocks, Baxter International Inc

ENGAGE WITH THEF ON SOCIAL MEDIA

Follow THEF on social media platforms and tag us in your ACHE/THEF related posts.

Be sure to visit us frequently on the THEFwebsitefor event details and program updates!

Are you planning on attending an upcoming THEF event?

Have you attended another industry-related event that your THEF colleagues should know about?

If you've answered yesto either, we want to hear from you!

Feel free to send short write-ups and/or photos to communications@thefnc.org

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