2014 Annual Report
速
Table of Contents 1
STATEMENT OF PURPOSE
2
MESSAGE FROM THE GENERAL MANAGER
3
MESSAGE FROM THE CONTRACT ADMINISTRATOR
4
PARTNERS AND PARTNER COMMENTS
6
SUMMARY OF 2014 ACCOMPLISHMENTS
7
FINANCIAL PERFORMANCE
8
2014 SIGNATURE EVENTS
10
MARKETING SEGMENT RESULTS
11
CUSTOMER SATISFACTION
12
FACILITY OVERVIEW
13
HOW YOU DOIN'?
14
ORGANIZATION CHART
16
COMMUNITY INVOLVEMENT
18
CAPITAL IMPROVEMENTS
19
FUTURE OUTLOOK
20
INTERACTIVE STATISTICS
Statement Of Purpose The City of Oshawa’s slogan is “prepare to be amazed”; and with that, it is the goal of management and staff of the General Motors Centre and Global Spectrum to ensure that everyone, from promoters and artists; to guests who attend our events – are truly amazed. Global Spectrum Facility Management is committed to operate and maintain the General Motors Centre with the highest standards in order to provide a world class sports and entertainment facility that is clean, safe, offers exceptional customer service and products, and offers something for everyone; whether it be world class concerts, sports, theatre or family and/or community events.
It is our mission to build strong and lasting relationships with all of our guests, partners and our community. We pledge to be good corporate and community partners as well as safeguard the great responsibility for the care and control of the General Motors Centre for which we have been entrusted by the citizens of Oshawa. We will continually strive to raise the bar in all areas and promise to not only meet any expectations, but to exceed them.
page 1
Message from the General Manager Dear Stephanie, I am proud to provide you with our 2014 Year End Report which highlights the many key events and accomplishments of this remarkable year. Our first quarter was record breaking hosting 32 events in 90 days, 15 in 28 days in February alone. These included a mix of Oshawa Generals and Durham Turfdog games as well as 10 concerts; four of which were sold out featuring Jason Aldean and Florida Georgia Line, Dean Brody, Elton John, and Hedley. The year continued to flourish with the Oshawa Generals advancing to the Eastern Conference finals before bowing out to North Bay, the Harlem Globetrotter set an attendance record in April, Cirque du Soleil Varekai amazed over 17,000 guests over 8 shows in May, Rock and Roll Hall of Famers Heart rocked the GM Centre in June, Jann Arden found herself “in the middle of nowhere” in September, and Dierks Bentley sold out the GMC in December. These shows represent some of the many events that were hosted in 2014 and a complete list is included as part of the Year End Report. 2014 was also highlighted by a number of industry accolades as we were ranked #1 in Canada in our category by Venues Today Magazine, ranked 137th overall in the world by Pollstar Magazine, and was Co-Recipient of the Major Facility of the Year Award in 2014 at Canadian Music Week. I am pleased to report that we hosted 92 events in 2014, surpassing budget by 3 events, welcomed over 322,000 guests and finished the year $110,750 positive to budget. 2015 also looks promising at this time, we are preparing for the OHL Championship Series versus the Erie Otters, have already hosted a sold out Jerry Seinfeld show in January as well as sold out The Tragically Hip and Theresa Caputo shows in April and welcomed WWE back to Oshawa for the first time in over 10 years in May with a sold out event. From July 11th-25th, we will play host to the world’s third largest games for both weightlifting and boxing as part of the TORONTO 2015 Pan Am Games, and in November we will welcome the world’s Top 15 men’s and Top 15 women’s curling teams during the National as part of the Pinty’s Grand Slam of Curling. On behalf of our Global Spectrum Team, I want to take this opportunity to sincerely thank you for your leadership, support and guidance throughout the year. I look forward to continuing to build on our successes and the many more exciting things to come. Sincerely, Vince Vella General Manager for Global Spectrum General Motors Centre
page 2
Message from the Contract Administrator Dear Vince, Congratulations on a banner year at the General Motors Centre! In 2014, the GMC hosted 7 sold out shows, more than ever before. This is quite an accomplishment! Patrons enjoyed high caliber acts such as Elton John, Jason Aldean with Florida Georgia Line, Dierks Bentley and John Fogerty to name a few. These quality acts and robust ticket sales translated into record attendance this year. The Oshawa Generals Hockey Club continues to call the GM Centre home. The Generals were very successful again this year and the partnership with the hockey team will bring even more excitement to the GM Centre as they progress through the playoffs. Go Gens Go! The General Motors Centre remains the premier sports and entertainment destination for the City of Oshawa and continues to capture the attention of the entertainment industry which is evidenced by the numerous awards the GM Centre continues to win or be nominated for. Global Spectrum’s passion for customer service also enhances the fan experience at the GM Centre. The “How You Doin'?” program encourages employees to engage in conversation with customers to make their visit more enjoyable. This type of initiative supports the City’s guiding principles for customer service standards and requires a strong team commitment to consistently provide first-class service. I would like to acknowledge, congratulate and say a tremendous thank-you to all of the staff who work diligently to ensure the continued growth and success of the GM Centre. We are looking forward to more excitement in 2015. Sincerely, Stephanie Sinnott, CPA, CGA Interim Executive Director of Finance/Deputy City Treasurer City of Oshawa
page 3
Partners CITY OF OSHAWA The City of Oshawa is the largest municipality in Durham Region, expanding North from Lake Ontario to rural farmlands. The city is alive with its ever emerging arts and music scene; home to a number of annual cultural events, galleries, five museums, three live theatres and Ontario Philharmonic, a world-class symphony. The General Motors Centre naturally fits in, located in the heart of Downtown.
GENERAL MOTORS OF CANADA LTD. The city of Oshawa is home to General Motors of Canada and the company’s headquarters are located just east of Oshawa on the shoreline of Lake Ontario. The main manufacturing plant is in the heart of Oshawa and is one of the city’s largest employers. General Motors plays a leadership role in automotive design and engineering, as well as engaging innovative research and development partnerships with leading Canadian universities and research institutes.
PACIOLAN Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations that sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.
MAJOR IN-VENUE PARTNERS At the General Motors Centre, we have strategically aligned ourselves with leading food and beverage organizations to come on board as our major-in-venue partners. 350 years of brewing heritage says it all. Molson is a leading global brewer with innovative businessstyle. PepsiCo offers Canadians a variety of products including soft drinks, waters, 100% fruit juices, and sports beverages. The company is committed to offering a continued higher excellence in the changing needs of Canadian consumers. Pizza Pizza offers a diverse and premium menu to Canadians of all ages and tastes. They have become a leader in the quick service segment of the Canadian food service industry and one of the top restaurant chains in the country.
page 4
Tenants Oshawa Generals, one of the most recognizable hockey organizations of the OHL boasts about being the starting point for names like Bobby Orr, Eric Lindros, Albert ‘Red’ Tilson and the first overall pick in the 2009 entry draft John Tavares. In the 2013/2014 season, the Oshawa Generals pushed through to the Eastern Conference Finals before falling to the North Bay Battalion. The Durham TurfDogs, of the newly established CLax continued to try to develop its brand and fan base in 2014. They pride themselves in providing high intensity action as they want to take a bit out of their competition and play for the Creator’s Cup.
"We had the pleasure of playing a date at the General Motors Centre as part of Heart’s Rockin Heaven - Canada 2014 Tour. It was our first time promoting a show in the facility and the date exceeded all of our expectations. From my first conversations with Vince Vella, through the marketing execution and the day of show operations, everything went very smoothly. There is a first class team in place at GM Centre throughout the entire operation. And of course the sell out business was the icing on top of a great stop on the tour. We are truly looking forward to the next tour we can bring to the GM Centre in Oshawa."
Partner Comments " Our venue partners contribute greatly to our success, and I can’t say enough about the outstanding people at the General Motors Centre. They give us phenomenal support in the marketing, promotion and execution of our show every year, and we are always performing for great crowds. A Harlem Globetrotters show is a family tradition, and we are honored to have the General Motors Centre as part of that tradition." Steve Lucci Director of Booking, Harlem Globetrotters International, Inc.
Paul Mercs President, Paul Mercs Concerts "We truly had a great day and were treated fantastic by Vince and the crew of the General Motors Centre when Dean Brody played his first headline show in the building February 2014. Dean sold out the day after Jason Aldean and Florida Georgia Line played the rink, goes to show how strong of a country market Oshawa, Ontario is. Looking forward to Dean Brody returning later this year with the help of our partners at Live Nation and Steve and everyone at KX96. Thanks again for your hospitality and professionalism" Nick Meinema SRVP - The Agency Group, Nashville, TN page 5
Summary of 2014 Accomplishments Global Spectrum continues to deliver quality programming to the residents of Oshawa and the Durham Region. They are proud to have created memories for 322,449 fans throughout 2014, which generated over $9,290,723 in gross ticket sales. The list of world-class performers and entertainment that visited the venue throughout the year continues to contribute to the success as well as the seven sold out events. February was a record-breaking month for the General Motors Centre as it saw 15 events in the shortest calendar month which included four sold out events. Elton John and John Fogerty returned to the General Motors Centre for repeat sold-out appearances this year while Hedley secured their ‘hat-trick’ of sold out shows at the venue. Country music was a hot ticket this year as country superstars Jason Aldean, Florida Georgia Line, Dean Brody and Dierks Bentley were able to fill the venue quickly. Cirque du Soleil returned with their newest arena touring show ‘Varekai’ which amazed the crowds over eight performances. The venue also welcomed some rock stars such as Queens of the Stone Age and Heart while the children were being entertained by R5, Disney Live! and the world famous Harlem Globetrotters. The General Motors Centre continues to receive recognition worldwide as the venue proves to be a hot stop on tours. The General Motors Centre was the 2014 winner of the “Major Facility of the Year under 8,000 seats” at Canadian Music Week, and was ranked 14th in the world by Venues Today Magazine in their “2014 Year-End Top Stops” report for venues of 5,0018,000 capacity and was the only Canadian venue represented in this category. The General Motors Centre also ranked 79th in the world for ticket sales by Pollstar Magazine for the first quarter of 2014 and finished 137th in the world for their year-end report.
page 6
Financial Performance ACTUAL BUDGET VARIANCE FAV / (UNFAV ) NUMBER OF EVENTS PAID ATTENDANCE DIRECT EVENT INCOME SURCHARGE/TICKETING REVENUE ANCILLARY INCOME TOTAL EVENT INCOME OTHER INCOME INDIRECT EXPENSES INCOME (LOSS) FROM OPERATIONS
92
89
3
322,449
267,470
54,979
($44,747)
$72,314
($117,061)
$516,073
$233,681
$282,392
$1,458,398
$1,335,429
$122,969
$1,929,724
$1,641,424
$288,300
$1,758,335
$1,690,544
$67,791
($3,972,784)
($3,727,443)
($245,341)
($284,725)
($395,475)
$110,750 page 7
JANUARY
29th: The Band Perry
FEBRUARY
3rd: Barenaked Ladies 6th: Jason Aldean 7th: Dean Brody 12th: Elton John 21st: Blue Rodeo 22nd: Goo Goo Dolls 28th: Hedley
MARCH
15th: Disney Live! Mickey's Rockin' Road Show (3 shows) 29th: Yes
APRIL 8th: R5
13th: Harlem Globetrotters
2014 Signature Events page 8
MAY
21st-25th: Cirque du Soleil "Varekai" (8 shows) 27th: II Divo
JUNE
17th: Heart
JULY
5th: Queens of the Stone Age
AUGUST
22nd: Touch-a-Truck
SEPTEMBER
19th: Jann Arden
NOVEMBER
14th: John Fogerty
DECEMBER
4th:
Dierks Bentley
6th:
The Tenors
21st: IIHF World Juniors Pre-Competition: Finland vs. Russia page 9
Marketing Segment Results ATTENDANCE
CONCERTS: 90,665 FAMILY SHOWS: 12,914 SPORT EVENTS: 6,231 OTHER: 19,201 OSHAWA GENERALS: 193,438 ALL EVENTS INCLUDING SPORTS: 322,449 ALL EVENTS NOT INCLUDING SPORTS: 122,780
GROSS
CONCERTS: FAMILY SHOWS: SPORT EVENTS: OTHER: OSHAWA GENERALS: ALL EVENTS INCLUDING SPORTS: ALL EVENTS NOT INCLUDING SPORTS:
$5,352,709 $376,490 $132,341 $3,120 $3,426,063 $9,290,723 $5,732,319
% ATTENDANCE FOR ALL EVENTS NOT INCLUDING SPORTS CONCERTS: FAMILY SHOWS: OTHER:
73.8% 10.5% 15.6%
% GROSS FOR ALL EVENTS NOT INCLUDING SPORTS CONCERTS: FAMILY SHOWS: OTHER:
93.4% 6.6% 0.1%
% ATTENDANCE FOR ALL EVENTS INCLUDING SPORTS CONCERTS: FAMILY SHOWS: SPORT EVENTS: OTHER: OSHAWA GENERALS:
28.1% 4.0% 1.9% 6.0% 60.0%
GROSS FOR ALL EVENTS INCLUDING SPORTS CONCERTS: FAMILY SHOWS: SPORT EVENTS: OTHER: OSHAWA GENERALS: page 10
57.6% 4.1% 1.4% 0.0% 36.9%
Customer Satisfaction At the General Motors Centre, customer satisfaction is our number one priority. Through post-show and annual surveys, Global Spectrum has been able to gather vital information regarding the average fan satisfactory rate from past events while attending the venue. The results below are based on the responses from 5,5540 fans surveyed, rating specific aspects of our services from 1-5 (1 being poor, 2 fair, 3 good, 4 very good, and 5 being excellent). Rating Average Website
4.02
Purchasing Tickets
4.02
Customer Service
4.17
Cleanliness
4.24
Prospects Bar & Grill
3.68
Concession Stands
3.33
Enjoyment of Entertainment
4.48
Navigation Around Venue
4.12
Total Response Count
5,540
"My wife walks with a cane and says that your facility is the nicest and cleanest (including washrooms) that she has ever been to. It's an easy and convenient drive from our house to get there and has become our new favourite venue. Your site makes ordering tickets a simple process! :) "
"The venue is so close to home which is very convenient and enhances the enjoyment. I also loved Great Big Sea and appreciate Canadian performers. Trying to get good tickets is challenging, but I really got lucky when a last minute box opened for Elton John!!" Diana R., Whitby, ON
Keith R., Ajax, ON "GM Centre is an excellent venue. Very good customer friendly staff and very well organized. Can't say enough good things except amazing!"
"Customer service staff are excellent and I appreciate how they make sure the customer is satisfied." Tina N., Toronto, ON
John P., Whitby, ON "Great venue. Love watching the events from the Prospects’ bar area . Fantastic to have a place like this so close to home."
" You guys are doing a great job!!! Please continue to bring in the country artists!!!!" Elaine W., Oshawa, ON
Enzo N., Bowmanville, ON page 11
Facility Overview LOADING BAY
The General Motors Centre has 2 standard sized loading docks with dock levelers and 1 loading bay with a 14’ bay door, with ample show vehicle parking and show power available upon request. The back of house is spacious and a short push to our west end stage location and approximately 140 feet or 43 metres to our Theatre (half house) location.
RIGGING
The General Motors Centre has a full life line system with 117,000 lbs rigging capacity in west end (West End Stage/ Full Mode) and a 124,000 lbs rigging capacity in the centre (Theatre/ Centre Stage Mode), with a low steel height of 43’. The centre hung score clock fully nests into the steel for an unobstructed and clean look.
SHOW POWER
The General Motors Centre has 2200 total amps of show power (800A, 800A and 600A – dedicated to sound) with quick connects and 100A for shore power.
FOOD SERVICES
The General Motors Centre has a full service food and beverage team that can fulfill any of your catering needs or show rider. You will be blown away by not only the quality of food but also by our presentation and attention to detail. The in-venue restaurant, Prospects Bar & Grill provides fans the opportunities to enjoy a meal in the twotiered restaurant prior or during an event and has a 400 seat capacity.
AMENITIES
The upper level of the venue boasts 23 private suites and four group suites. These suites provide a great location for companies to entertain or appreciate their clients or customers as well as friends and families to enjoy a night out together at an upcoming event.
CONFIGURATION CAPACITIES
B
A
PROSPECTS BAR & GRILL 201 202
203
E ST 2006
204
PROSPECTS BAR & GRILL
B
A
205
201 202
203
E ST 2 006
204
205
206
206
223
222
221 220 219 218 217 216 215 214 213 212 211
210
209
320
319 7
31 D
223
270 SEATING CHART B
A
201 202
203
E ST 2006
204
115
114
113
111
112
C
222
221 220 219 218 217 216 215 214 213 212 211
210
209
208
HOCKEY MODE
PROSPECTS BAR & GRILL
A
205
B
PROSPECTS BAR & GRILL 201 202
203
E ST 2 006
204
205 206
206
104
105
106
109
318 7 31
114
113
112
111
C
223
222
221 220 219 218 217 216 215 214 213 212 211
107 108 109 110
117
116
115
114
113
112
111
C 207
207
D
106
210
209
MINI THEATRE
208
D
223
222
221 220 219 218 217 216 215 214 213 212 211
210
209
310
115
310
116
119 118
110 117
120
104
105
309
119
309
319
108
103
308
107
120
101
102
7
101
103
30
102
118
page 12
318
STAGE
319 318
D
116
207
308
1,500
117
208
7 30
Mini Hybrid Theatre
C
STAGE
2,090
110
320
Mini Theatre
111
112
319
3,616
113
109
118
318
Theatre Mode
114
108
119
7 31
5,383
115
STAGE
180 West End Stage
116
107
120
207
320
5,717
31
7
117
106
310
270 West End Stage
110
104
105
309
7,700
109
310
360 Mode
6,417
309
Basketball Mode
101
103
308
108
102
7
107
308
320
106
30
104
105
7
6,017
103
30
Hockey Mode
101
102
208
THEATRE MODE
How YOU doin’?is a customer
Top Ten “How You Doin’?” Customer Service Principles 1. Customer First 2. Golden Rule 3. Listen 4. Think “YES” 5. Be Professional 6. Positive Attitude 7. 24-Hour Rule 8. Everybody Sells 9. Enthusiasm
service philosophy used by all Global Spectrum facilities. We at the General Motors Centre are committed to ensuring our fans have an incredible experience from the moment they step through our doors. The way we achieve excellence in customer service is simple, our employees. We have implemented an incentive program; rewarding our employees for going above and beyond their regular job duties for fans. Customers and venue management are welcomed to present a staff member with a HYD card when he or she represents the How YOU Doin’? philosophy. The HYD Committee then collects the cards from our employees and use them for monthly, quarterly, and annual prize draws. As an end of season thank you, the management team at the General Motors Centre host a summer Barbeque to thank and recognize all staff for their dedication throughout the past season.
10. Do It Now page 13
Organization Chart
INTERIM EXECUTIVE DIRECTOR OF FINANCE/DEPUTY CITY TREASURER
REGIONAL VICE PRESIDENT
Stephanie Sinnott
Tim Murphy
GENERAL MANAGER Vince Vella
ASSISTANT GENERAL MANAGER Jason Enge
ADMINISTRATIVE ASSISTANT Wendy Thompson-Ruest
FOOD & BEVERAGE MANAGER
OPERATIONS MANAGER Jay Laxton
Jason Enge
EXECUTIVE CHEF Kim Ramsay
SOUS CHEF Dwayne Henry
P/T KITCHEN STAFF
page 14
SUITES SUPERVISORS
SUITE HOSTESSES
RESTAURANT MANAGER
QUICK SERVICE MANAGER
HOUSEKEEPING SUPERVISOR
Phil Nott
Melissa Walker
Joshua MacDonald
RESTAURANT STAFF
P/T QUICK SERVICE STAFF
HOUSEKEEPING STAFF
FACILITY OPERATORS
ASSISTANT OPERATIONS MANAGER Paul Hewitt
STAND BY/ CONVERSION CREW
BOX OFFICE MANAGER Carol Ann Loree
FINANCE & ADMINISTRATION MANAGER
ICE SALES & PROGRAMMING MANAGER
Karen-Ann Virtue
Jeremy Hele
SUITES MANAGER Jeanette Humphries
MARKETING & GROUP SALES MANAGER
SENIOR EVENT & FAN SERVICES MANAGER Jeremy Giles
William Balfour
ASSISTANT EVENT & FAN SERVICES MANAGER Emily Kools BOX OFFICE ASSISTANT MANAGER
STAFF ACCOUNTANT
Karen Theis
Jesse Moring
FINANCE ASSISTANT Mark Angi
ICE SALES & PROGRAMMING ASSISTANT MANAGER Jordon Hall
MARKETING & GROUP SALES COORDINATOR Kristofer Duncan
EVENT SECURITY SUPERVISOR
EVENT STAFF
IN-HOUSE SECURITY
BOX OFFICE SELLERS
page 15
Community Involvement ALS ICE BUCKET CHALLENGE / #RAKNOMINATIONS After being nominated by our sister venue, the WFCU Centre in Windsor, some of the Global Spectrum team brought awareness to ALS by participating in the freezing viral video challenge. The General Motors Centre also launched #RAKNOMINATIONS within Global Spectrum which resulted in 13 other Global Spectrum venues completing random acts of kindness within their communities. CIRQUE DU SOLEIL FUNDRAISING Our Global Spectrum Group Sales Department worked with Art With a Heart Inc. to raise $575 by using a ticket fundraising campaign through the newest Cirque du Soleil arena show, Varekai. PAN AM COUNTDOWN CHARITY BBQ Global Spectrum provided a charity BBQ during Oshawa’s One-Year Countdown event to the 2015 Pan Am/Parapan Am Games in which $500 in proceeds were donated to the United Way of Durham Region. DCAHL FOOD DRIVE The Durham Central Adult Hockey League initiated their first-annual holiday food drive which benefitted Feed the Need Durham. Teams of the DCAHL rallied together to donate several large boxes of food to help the local charity. TOUCH-A-TRUCK After the success of last year, the Global Spectrum team decided to launch the 2nd annual Touch-a-Truck event which grew to more than 40 vehicles participating and funds of $1,250 raised for Big Brothers Big Sisters of Oshawa-Whitby. THE TENORS TICKET SALES CONTRIBUTION Global Spectrum donated $3,137 to Big Brothers Big Sisters of Clarington from a portion of ticket sales from the sold out The Tenors concert in December. page 16
Testimonials
Dear Vince, On behalf of all of the members of the Rotary Club of OshawaParkwood, we would like to take this opportunity to thank you very
Dear Vince;
much for your support, and for the tremendous assistance you, and your staff provided at the 35th Annual Rotary Club of Oshawa-
It is our distinct pleasure to write you in deep appreciation
Parkwood Skate-a-thon, the longest running skate-a-thon in Canada,
for your outstanding contribution to the 2014 Durham
which was held at the General Motors Centre on Sun., Nov. 16, 2014.
Region Mayor’s Gala supporting Ontario Philharmonic (OP).
This year was another great success. Every dollar counts and the
The gala allows OP to provide the corporate community with
Rotary Club of Oshawa-Parkwood really appreciated the way in which
a venue to become better acquainted with corporate peers
the entire event came together. Again, this year, all of the profits will
while celebrating and supporting this premier cultural icon.
be split on a 50 – 50 basis with the Rotary Club of Oshawa-Parkwood
With your generous support, this year’s gala netted $85,000.
and this year with the Durham Dragons Special Hockey team, that
Additionally, all new gala sponsorships qualify for a matching
participated.
funds campaign offered through Business for the Arts.
Everything was set up perfectly. We are very fortunate to have Jeremy
This has the potential to increase gala revenue in excess of
Giles and Jeremy Hele looking after us during our event. Please pass
$100,000.
on our thanks to your staff who make General Motors Centre great
Highlighting the occasion, was Dr. Peter Simon’s (President,
corporate citizens, in every way.
Royal Conservatory of Music) rousing presenting
Kindest regards,
emphasizing music’s principle role in the ongoing social and fiscal success of Canada, including an example of how music
David F. Andrews, Past President, Rotary Club of Oshawa-Parkwood
education shapes and transforms young lives. OP’s programs are a living breathing example of music education outcomes. Gala guests were treated to outstanding music presentations by celebrated, award-winning, mezzo-soprano, Julie Nesrallah; concert pianist Kate Carver; concert violinist Erno Balaogh; the OP String Quartet, and emerging artists, Reanda-Lee Habicht, soprano and Joel Zhang, piano. OP, under the masterful baton of world-renowned maestro, Marco Parisotto, regularly provides world-class programming at its concerts, with Canadian and international guest artists performing minutes from your door. Your participation in the Durham Region Mayors’ Gala ensures that OP continues building on this impressive 58 year legacy in its service to the community. Vince, we extend a warm invitation for you to continue building cultural capacity at the 2015 Durham Region Mayor’s Gala supporting Ontario Philharmonic on October 2, 2015. Sincerely, Chair, Charlie Morison, Ontario Philharmonic Mayor Steve Parish, Town of Ajax Mayor Terry Clayton, Brock Township Mayor Adrian Foster, Municipality of Clarington
Dear Vince, We did it – thanks to your support! On June 13th, YWCA Durham celebrated “the brave amoung us” at our 11th Annual Starry Nights – dinner, dance & auction. This spectacular night included various auction items (live and silent), a delicious meal and great company. All those in attendance were amazed at the community support for Y’s WISH Shelter. You answered our call for support through your donation by helping us raise just over $37,000. These much needed funds go directly towards supporting women and children who have been victims of violence, and ultimately ending violence against women and children all together. As the number of women and children requiring our services continues to increase each year, your support helps ensure we can meet these needs. In 2013, Y’s WISH Shelter operated above capacity, having to turn away over 250 women and their children. We saw our long-term and outreach counseling program expand by 25% and our transitional counseling increase by 10%. Our crisis line responded to 708 crises calls from women in need. On behalf of YWCA Durham’s Board of Directors, staff and all of the women and children who have benefited and who will benefit from our services, thank you for your support and for being a apart of the YWCA
Mayor John Henry, City of Oshawa
Durham family.
Mayor David Ryan, City of Pickering
Best Regards,
Mayor Chuck Mercier, Township of Scugog
Wendy Leeder, Co-Executive Director & Shelter Services Director
Mayor Gerri-Lynn O’Connor, Uxbridge
Susanne Groen, Co-Executive Director & Finance Director Sue Dafoe, Mgr, Communications & Fund Development
page 17
Capital Improvements $25,969.00
94 sheets of ice deck were purchased to begin the sequential replenishment of our aging event deck which is now 8 years old
$20,964.00 IT UPGRADES
A combination of several IT upgrade projects that included purchases of laptops to replace aging technology, replacement of aging IT switches, cleaning up and labelling of all existing cabling in the server room, and software updates.
$8,400.18
Additional staging and leggings were purchased to allow us more flexibility with the size of stages we can offer.
EVENT DECK
STAGING
$6,132.50
Refurbished condenser motor to keep as an emergency back-up.
CONDENSOR MOTOR
$5,165.71
Final installment as part of our radio replacement plan to provide enhanced communication capabilities.
$3,532.00
Office furniture to accommodate the staff addition of our Assistant Event and Fan Services Manager.
$1,600.00
Reinforced load in ramps fabricated to better accommodate larger shows and enhance safety.
RADIO LEASE
OFFICE FURNITURE
LOAD IN RAMPS
page 18
Future Outlook Every year of building and growth has led to this point - a 2014 which will be remembered as a remarkable and record breaking year for the General Motors Centre. It was full of milestones such as an unbelievable run of 15 events in 28 days in February which included sold out shows by Sir Elton John and Jason Aldean with Florida Georgia Line; as well as amazing performances by Cirque du Soleil, Hedley, Heart and Dierks Bentley. It included wide spread industry recognition both nationally and internationally as we were named the #1 Venue in Canada, Major Facility of the Year, and ranked 137th in the world. The foundation is now firmly in place to continue our growth and our goal towards financial success. As we look forward to what lays ahead, the GM Centre will be front and centre once again on the world stage in 2015 as one of the premier venues during the TORONTO 2015 Pan Am Games in July, and the National Grand Slam of Curling in November. As a result of our growth and success, we continue to advance our other opportunities with such assets as pouring rights and pizza rights. We are also hopeful that we will see revenue areas such as Shared Marketing grow as well, setting the stage for the final piece of the puzzle in Naming Rights which expire in November 2016. The facility is now well positioned for significant growth of this critical revenue asset to provide the GM Centre with its greatest opportunity for financial success.
EVENTS ALREADY BOOKED FOR 2015 • Disney Live! Mickey’s Music Festival (2 shows)
• Volbeat
• Jerry Seinfeld
• TORONTO 2015 Pan Am Games – Weightlifting (5 days)
• Let It Be – A Celebration of the Music of The Beatles
• TORONTO 2015 Pan Am Games – Boxing (8 days)
• PFX - The Pink Floyd Experience
• Dean Brody and Paul Brandt
• Harlem Globetrotters
• National – Grand Slam of Curling (6 days)
• The Tragically Hip
• Barenaked Ladies
• Theresa Caputo
• Aloha
• WWE Live
page 19
Interactive Statistics WEBSITE
279,498
448,070
57.4%
42.6%
1 MIN. 52 SECS.
3.88 PAGES/VISIT
1,739,970
3.88 PAGES/VISIT
UNIQUE VISITORS
SESSIONS
AVERAGE VISIT DURATION
NEW VISITORS
PAGES
PAGEVIEWS
RETURNING VISITORS PAGES
VISITS BY MOBILE VS COMPUTER MOBILE AND TABLET: 203,194 COMPUTER: 244,876
TOP 10 CITY VISITS
TOP 5 PAGES OF CONTENT
OSHAWA 120,284 TORONTO 101,496 WHITBY 37,937 AJAX 15,863 PICKERING 15,517 BOWMANVILLE 12,483 PETERBOROUGH 11,828 COURTICE 10,136 MONTREAL 8,110 MARKHAM 6,184
HOME PAGE 275,774 EVENTS PAGE 187,209 EVENT CALENDAR 142,624 CONCERT & EVENT LISTING 142,274 SEATING CHARTS 62,172
WEBSITE VISITS VIA SOCIAL NETWORK REFERRAL FACEBOOK: 29,810 VISITS 71,703 PAGEVIEWS
DATABASE
70,242
JANUARY 1ST, 2014
TWITTER: 1,526 VISITS 3,503 PAGEVIEWS
51,459
DECEMBER 31ST, 2014
*Decrease due to CASL procedures Confirmed CASL Opt-In = 30.5% as of December 31, 2014
PRE-SALES
672 TICKETS
AVERAGE SOLD THROUGH BACKSTAGE PASS PRE-SALES PER EVENT
13,453 TICKETS = $775,205.75
TOTAL SOLD THROUGH BACKSTAGE PASS PRE-SALES
TOP 3 HIGHEST TICKET SELLING PRE-SALES CIRQUE DU SOLEIL ‘VAREKAI’ DIERKS BENTLEY JASON ALDEAN page 20
1,462 = $105,996.00 1,370 = $75,690.00 1,167 = $63,351.75
TICKET PURCHASING INTERNET BOX OFFICE PHONE MOBILE OUTLET TOTAL
56,825 $3,737,773.30 27,184 $1,191,272.41 11,363 $718,229.75 5,597 $405,547.75 1,102 $65,272.75 96,474 $5,712,548.21
*Figures shown are for special events only and does not include ticket sales for tenants
SOCIAL MEDIA FACEBOOK 18,495 LIKES
JANUARY 1, 2014
27,036 LIKES
DECEMBER 31, 2014
8,613 FOLLOWERS JANUARY 1, 2014
9,444 FOLLOWERS DECEMBER 31, 2014
8,541 LIKES INCREASE FACEBOOK POST ORGANIC REACH OF 3,454,277 UNIQUE USERS FACEBOOK POST PAID REACH OF 353,632 UNIQUE USERS GENERATED OVER 341 TICKETS SOLD + $18,454 IN REVENUE (ONLINE SALES ONLY)
831 FOLLOWERS INCREASE 599 TWEETS 434 RETWEETS MOST RETWEETED (119 RETWEETS + 443 FAVOURITES): "SO WHAT DID YOU THINK @OFFICIALR5 FANS? DID YOU ENJOY TONIGHT’S CONCERT AT THE @GMCENTRE?"
INSTAGRAM 1,305 FOLLOWERS INCREASE
128 FOLLOWERS JANUARY 1, 2014
1,433 FOLLOWERS DECEMBER 31, 2014
YOUTUBE 11,860 CHANNEL VIEWS INCREASE
80,340 CHANNEL VIEWS JANUARY 1, 2014
92,200 CHANNEL VIEWS DECEMBER 31, 2014
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