THINGS TO REMEMBER AS A NEW MEMBER OF MY SALON SUITE

1. ENVIRONMENT – remember the design of our store is NOT one big salon or spa, but 25-35 individual salons and spas. Thus, the common areas (hallways, bathrooms, lobby, laundry) are shared by all and Members should treat them as such and be considerate of other Members businesses.

2. NOISE – the design of the store is not one where its ever going to be perfectly quiet, nor do we want it to be. All of the walls are insulated and the ceiling tiles are designed to absorb sound which help, but with 25-35 suites filled with Members, clients and guests, there will noise. However, there are some simple things that everyone can/should do to help keep noise down as follows:

A. SUITE DOOR – all suites are private businesses. While it is ok to perform services with your suite door open, if noise (primarily music and voices) can be heard outside of your suite with the door open, then you should close your door when performing services.

B. STORE TOURS – I absolutely LOVE seeing all of your family and friends visiting the store and I encourage it to continue. I also LOVE seeing Members give a tour to their clients. Our stores are beautiful and we should show it off! BUT when touring and walking the hallways, please speak in a lower/soft voice so not to disturb the services being provided in the suites you are passing and around you. Voices do carry in the hallways.

C. CLIENT’S CHILDREN - while I don’t encourage it, it’s ok to have client’s child/children come to the store with clients. However, the child/children must remain in the suite with the client and they must remain well behaved and quiet. In the case where kids get riled up or cry (and it will happen), it’s a member responsibility to mitigate.

3. “LIVE” IN YOUR SUITE – one of the biggest lessons I have learned is that it’s important for Members to “live” in their suites for a period of time. Even if everything is perfect, it’s still different and takes some getting use too. A good example is when you buy a new car. You haven’t forgotten how to drive, but it takes a little while to get the feel of the new car. Still, if you think something is “off” in your suite, just let me know and I will check it out.

4. ISSUES – moving into a new store is like moving into a newly built house. It takes time to settle. There are literally thousands and thousands of parts and details that go into a new store build, and when it starts operating, you find things that don’t work or need tweaking. This is all very normal. If an issue arises, simply text me and I’ll look into it ASAP. Please share something about our store even if it’s not directly related to your suite. I see a lot but I am not there every day and I certainly don’t see it all. I want your feedback.

5. MAINTENANCE – consistent with number 4, usually in the first few weeks of a new opening, things need to be tweaked and fixed. While I make every attempt to fix when you are not in the suite, sometimes it’s difficult to do that. So please accommodate the maintenance team (including myself) so we can get things fixed quickly. The interruptions will be rare and quick, but sometimes necessary.

6. SAFETY – best practice here is not letting people slide in behind you when you are coming through the lobby door. If someone that you don’t know tries to do that, politely ask them to wait and ring the Member they are there to see. That includes family members of Members. Families are always welcome to come and visit however other Members when coming through the lobby door won’t know it’s a family member of another Member. Members please ask your family members to understand this.

7. HVAC – MY SALON Suite stores are setup in zones, typically 2-3 zones per store. In each zone, there are 4 temperature sensors placed throughout the suites. The average temperature of these sensors is communicated to the central thermostat, which then calls for heat or cool. In general, the store temperature is usually kept between 68-70 degrees, which is comfortable for most. There are many factors on a given day as to whether a particular temperature feels warmer or colder, and they include the time of year, the time of days, how many Members are working in the store at a given time, how many guests are in the store at a given time and where a suite is located, i.e., on the window or internal. I always try and tweak the system to get the store as comfortable as possible for most, but I cannot tweak the system for individuals whose hot or cold tolerance is so different from everyone else. With that said, if you feel your suite is overly hot or cold, I will certainly look into it. In general, I think its best to keep the store a little cooler rather than hotter.