25 Admired Companies of the year 2022 | The Chiefs Digest

Gene Saunders | Founder & CEO

EDITOR’S DESK

Inthebusinessrealm,therearemanywaysof measuringthesuccessofacompany–themetrics couldbefinances,innovation,global competitiveness,corporateassets,management quality,etc.Webelievethatacompanyneedsto performwellinallthesemetricstakentogethertobuild thequalitiesthatmakeitadmirable.

Ourlatestissue,“25AdmiredCompaniesofTheYear2022” isahumbleattempttoidentifyandpresentalistofcompaniesthatarerelentlessly workingtowardstheirgoalstrulymakingthemworthyofadmiration.Throughaseries ofinterviewswiththeirkeyexecutives,leaders,andindustryexperts,wefoundthatif therewasonethingthatwasahallmarkofthesecompanies,itwastheirabilityto adapttochangingbusinessneedsandconsistentlydeliverstrongperformancedespite allodds.

Whilesomefirmsamplifiedtheirsuccessthroughanentrepreneurialmindset,some firmsonthelisthavehelpedotherfirmsbeatthechallengesofthevolatilebusiness environmentthroughagilityanddigitaltransformation.TheChief'sDigestcouldn'tbe proudertobringtogetherallthevisionarieswhoarechallengingthestatusquoand creatingabreakthroughinthemostuncertaintimesofoursociety.

Wehopeforthebesthealthandwell-beingofourreadersaswellasourparticipants withoutwhomthisissuecouldn'thavebeenasuccess.

Best, DanielShelby ManagingEditor TheChief'sDigest

Editor-in-Chief : Christina Todd

Managing Editor : Daniel Shelby

Art Director-visualizers

Charles Richard Sales & Marketing

Jonathan Henry Business Development Executives

Racheal Williams

Jennifer Morris

Roman Parker

Relationship Manager

Joseph Edward

Advertising Business Head

George Hagen

Publisher

Calvin Lloyd

34. E2open

ADMIRED 25 COMPANIES of the year 2022

COMPANYNAME

MANAGEMENT COMPANYINBRIEF

AGCBiologics

PatricioMassera ChiefExecutiveOfficer

CanonBusiness ProcessServices

JoeMarciano President&CEO

AGCBiologicsisaleadingglobalContractDevelopmentand ManufacturingOrganization(CDMO),providingworld-class developmentandmanufactureofmammalianandmicrobialbasedtherapeuticproteins,plasmidDNA(pDNA),viralvectors andgeneticallyengineeredcells.

CanonBusinessProcessServiceshelpsbusinessestransform theiroperationsbyautomatingworkflowsandleveraging othertechnologyadvancementssothattheycanbebetter preparedforthefutureofwork.

CaptiveAlternatives, LLC

GeneSaunders Founder&CEO MarkJacobs, CEO

ActionCOACH

BradSugars Chairman&Founder

Foundedin1999,ProjectLifesaverisa501(C)(3) community-basedpublicsafety&non-profitorganization thatofferslawenforcement,fire/rescue,andcaregivers withaprogramthatquicklyslocatesindividualswhoare pronetowandering.

CaptiveAlternativesisaninsuranceconsultancythathelps businessownersmanageriskbyfindinginnovativewaysto fundfuturelosseswhileallowinginvestorstoparticipateinthe insuranceprofits.

ActionCOACHistheglobalbusinesscoachingfranchise thatoffersaspiringentrepreneursandprofessionals personalizedone-on-onementorshipfromitsteamof skilled,highlyqualifiedbusinesscoaches.

ProjectLifesaver International

MANAGEMENT COMPANYINBRIEF COMPANYNAME

MillenniumEnterpriseofferstechnicalinfrastructuresupport attheenterpriseleveltothegovernmentandtheacademic sectors–servervirtualization,platformasaservice, networks,etc.

BowesInHomeCareisaMedicarecertifiedskilledinhomecarecompanythatisfullofcliniciansand professionalswhoarereadytoserve.

OneTwoOneAdvisorSdn.Bhd.Isavisionarytechnology solutionandconsultingservicescompanywithatrack recordofsuccessinservingclientsacrossFinancial, Insurance,Takaful&ServicessectorsinAsiaregionforthe past20years.

OnPointwaslaunchedbycustomerexperienceexpertswith provensuccesshelpingglobalbrandsdeliverexcellent customerproductserviceexperiences.

AtE2open,we'recreatingamoreconnected,intelligent supplychain.Itstartswithsensingandrespondingtorealtimedemand,supplyanddeliveryconstraints.

Nextinoisthededicatedinnovationstructureofthe Atempo-WooxoGroup,whichdevelopssolutionsbasedon newtechnologiessuchasmachinelearning,deepmachine learning,andAI.

Alertgy

Foundedin2016,Alertgyaimsattransformingtheway bloodsugarlevelsaremonitoredandimprovethelives ofindividualssufferingfromdiabetes.

ArtificialIntelligenceDefensePlatformisbuildingtheAI processingmindofthefuture–ISABELLA,aprogramthat willperformlaborandevenoffermilitaryfunctionality.

SaltCreekPartnersisaboutiqueM&Aadvisoryfirmthat specificallyfocusesonclientslookingtobeacquiredand companieswantingtomakeanacquisition.

BNNanoisleveraginginnovationsincuttingedgematerials sciencetotransform,revitalize,andrevolutionizeindustrial commodities.

MillenniumEnterprise Corporation

121advisor KevinSteer CEO

OnPointWarranty Solutions

SaltCreekPartners LarryMartin ManagingDirector

NextIno Lucd'Urso CEO

ArtificialIntelligence DefensePlatform AndyKhawaja Founder

BowesInHomeCare

MarcRippen CEO

E2open

BNNano SteveWilcenski CEO

MinhNguyen, CEO&Founder MichaelCollura, CEO ChrisSmith CEO

MichaelFarlekas President&Chief ExecutiveOfficer

MANAGEMENT COMPANYINBRIEF COMPANYNAME

inRiverhelpsorganizationsgainthetrustoftheirconsumersby creatingbetteronlineexperiencestotelltheirstoriesand marketingandsellingtheirproducts.

isaKuwait-basedcompanythatoffershumanoid robotsolutionsandITservicestobusinessesacrossmultiple industriesandhomeusers.

Gotomyerpoffersacloud-basedplatformforQuickbooks andSage.Itssecurecloudservicesincludemanagedserver hosting,privateserverhosting,applicationhosting,DaaS, andmore.

ClikPakisaneCommerceplatformproviderspecializing inorderandlogisticdeliveryfromUSAonline marketplacesandstores.

Logisenseoffersasingleplatformforallbillingneeds therebyhelpingorganizationsthriveinthesubscription ageandexceedcustomerexpectations.

CoantumLeapisfocusedonhelpingorganizationssolvekey businessproblemsbyleveragingemergingtechnologieslike ML,NLP,AugmentedReality,RoboticAutomation,Cloud,etc.

Establishedin2014,EdsenConsultingcaterstothe market'sdemandforInformationTechnologyand ManagementservicesinIndonesia.

ArtistCrowdfundExchangecomeswithafinancial applicationwithasocialmediaflairthathelpsand supportscreativetalentbybuyingtheirproductsor helpingfundprojects.

UNestoffersiOSandAndroidappsandInvestmentAccountfor kidsthathelpsparentsgivetheirchildrenafinancialheadstart.

ManzeeraSolutionsspecializesinbusinessintelligence, artificialintelligence,andadvancedanalytics,ultimatelyaiming atguidingorganizationstomakedata-drivenbusinessdecisions.

inRiver

ThomasZanzinger CEO

Gotomyerp RobertEppele CEO

ClikPakInc

JessieNicolas CEO

Logisense

AdamHowatson CEO

ManzeeraSolutions ManinderSingh MD&Founder

EdsenConsulting

EdwinBudiman CEO

ArtistCrowdfund Exchange

Unest

KseniaYudina Founder&CEO

KiranSmart MohammedMubin Mallick CEO

KiranSmart

DarrenMoore CEO

CoantumLeap ManishBhai Co-Founder&CEO

PROJECT LIFESAVER INTERNATIONAL

A Program Recognized Internationally as A Proven and Effective Method Of “Bringing Loved Ones Home

Individualswithcognitive disordersoftenbecome disoriented,confused,andafraid duetowhichpeopleandplacesonce familiarmaynotseemso,andthey tendtowanderaway.The unpredictabilityofthisbehaviorcan leadtodangerousconsequencesand canweighheavilyoncaregiversand familymembers.Besides,locatingthe missingpersoncantakeseveralhours orevendays.That'swhereProject LifesaverInternationalcomesin.

ProjectLifesaverInternationalisa non-profitorganizationthathasbeen workingwithfirstrespondertoolsto locatemissingorwandering individualssince1999.Foundedby formerpoliceofferGeneSaunders,the premiersearchandrescueprogram helpsfamiliesprotecttheirlovedones withcognitivedisordersfromthelifethreateningbehaviorofwandering.

GettingOfftheGrounds:Inception ofTheIdeaBehindPLI

TheideatoestablishProjectLifesaver Internationalstartedsomewhere aroundtheearlyandmid-90s.Back thenincidentsofAlzheimer'spatients wanderingoffwereontherise,and veryfewpeopleknewaboutcarrying outaneffectivesearchoperationfor them.Genesaysthattheyreliedonold tried-and-truemethodswhichweren't

alwaysaccurateanddidn'tdeliverthe positiveresultstheywouldhope.

However,in1997-98,thingstookaturn forthebetter,whenGenereceiveda flyerfromthesheriffwhohadbeentoa conferenceaboutwildlifetracking. Thinkingoftheincident,Generecalls, “The thought occurred to me that if you can do this with wildlife, then you can do this with people. If we identified those with a tendency to wander, we can use a radio tracking wristband on them. So, in case of a situation where we're called to search for them, we can just tune into their frequency, which would eliminate a lot of the manpower we'd otherwise use and the time taken to recover them.”

Finally,Genemetwithamanufacturer andstartedapilotprogramafter receivingagrantfromalocalhospitalin Chesapeake.Theydevisedatraining andqualificationprogramforpeople usingtheequipmentaswellasa familiarizationprogramtohelpthem recognizeanddealwiththepeoplethey weregoingtobesearchingfor.

Generetiredfromthepolicedepartment in2001andtookProjectLifesaverfulltimeasitsCEO.Today,Project LifesaverInternationalhasgrownto almost1600agenciesinfiftystatesand Canada.Moreover,WesternAustraliais alsoworkingwiththeprogram.

ProjectLifesaver:MoreThanJusta WearableLocatingTechnology

ThemethodthatProjectLifesaver employsreliesonprovenradio technologyandspeciallytrainedsearch andrescueteams.Individualsenrolled intheprogramuseawearable transmitterontheirwristoranklethat emitsauniquefrequencysignal.Inthe eventtheygomissing,firstresponders acrossthestatecantracktheradio frequencytolocatethemquickly.Asa partoftheprogram,thefirst respondersaretrainedfromthe communitypolicingcoursessothat theyarewellawareofhowtoapproach theclientoncefoundandbringthem backwithsafety

Well,innovationdoesn'tstoptherefor ProjectLifesaverInternational.In 2020,theyunveiledanewtechnology –thePLISTARSystem.Now,the devicesfeaturebasicradiofrequency alongwithGPScapabilityaswell, whichallowsrescuerstobemore precisewithlocations.

ProjectLifesaverInternationalhasalso beennamedthewinnerofaSilver StevieAwardforOrganizationofthe Yearinthenon-profitcategory Andin 2021,severalpeopleattendedthe AnnualProjectLifesaverConference tounderstandmoreaboutthe technologyandtheimportanceofthe

programforindividualswith dementiaandAlzheimer's.

Additionally,ProjectLifesaveris asubjectmatterexpertand advisoronthewanderingissue for:LeadersEngagedon Alzheimer'sdisease(LEAD), NationalCenterforMissing& ExploitedChildren,the InternationalAssociationof ChiefsofPolice(IACP),the Alzheimer'sFoundation,andthe NationalAlzheimer'sProjectAct (NAPA),theNationalCouncilof CertifiedDementiaPractitioners. ProjectLifesaveralsopartnersand collaborateswiththefollowing organizationsonspecialneeds wanderingissues:

• AutismSpeaks

• BureauofJusticeAssistance, DepartmentofJustice’

• NationalSheriff'sAssociation

• CouncilforAutismand Neurodiversity

• PilotInternational

• NationalCouncilofCertified DementiaPractitioners

• UnicornChildren's Foundation

• VirginiaSheriff'sAssociation

• Alzheimer'sFoundationof America

• VirginiaAirborneSearch& RescueSquad

propensity to wander due to a cognitive condition.”

TheJourneySoFar

WhenProjectLifesaveremergedasan organizationin1999,Genehadgottenaclear ideaofthemajorvoidthatneededtobefilled regardingsearch,rescue,andprotectionfor “At-Risk”individuals,whoareproneto wanderingoff.Overthepasttwentyyears, ProjectLifesaver,underthedirectionofGene Saunders,hasbeenlaser-focusedonproviding support,protection,andpeaceofmindtoone ofsociety'smostvulnerablegroupsandtheir caregiversaswellastopublicsafetyagencies thatarerespondingtoindividualswith cognitivedisorders.

Infact,ProjectLifesaverwasthefirst organizationtopioneertheapplicationof trackingtechnologytoaddresstheelopement issueamongindividualspronetowandering. Andeversince,ithasmaintainedits

reputationasthe“GoldenStandardin Excellence”throughoutthespecial needsSARcommunitybycarryingout nearly3,600rescues.

Beinga502(C)(3)community-based, publicsafety,non-profitorganization, ProjectLifesaverdoesn'tconsider wanderingprotectionandpreventionas amarket.“Our passion is safety, security, and protection – Our philosophy is efficiency, integrity, and innovation,”saysGene.

TheManWhoMadeProject LifesaverPossible

GeneSaunders,APassionateSocial Entrepreneur

GeneistheFounderandChief ExecutiveOfficerofProjectLifesaver International.Geneandeveryoneon histeamarealwaysmotivatedbythe missiontheyhaveofproviding protectionandpeaceofmindtothose needingit.Heisfocusedonimproving theirequipment,training,andservices whilebringingmorememberagencies intotheprogram.

“The primary mission of Project Life saver is to provide timely response to save lives and reduce potential injury for adults and children with the

Gene Saunders, Founder & CEO

ActionCOACH

Create Your Own Roadmap to An Accelerated Business Growth & Success

Whathitsyourmindwhenan entrepreneurialmindsetis mentioned?Probably,aset ofbeliefs,knowledge,andtheabilityto succeedandinfluenceoutcomesevenin thefaceofthemostadversesituations, right?

Thatsoundsaboutcorrect,andthisis somethingthatallentrepreneurshavein common.However,today,TheChief's Digestwantstoshowcasetoourreaders thestoryofahighlyresourcefuland solution-orientedentrepreneurwhohas notonlycultivatedhisentrepreneurial mindsetbutalsoempoweredseveral otherbusinessestodothesameandbuild evergreaterachievements&success.

Let'sgiveitupforBradSugars,the ChairmanandFounderof ActionCOACH

GettingOfftheGroundswith ActionCOACH

BradstartedtheActionCOACHbrand (formerlyknownasActionInternational)

whenhewasinhisearlytwenties. Todaythecompanyisinternationally recognizedastheleadingglobal businesscoachingfirmandoneof themostawardedfranchisesinthe world.

Bradhasalwaysbeen entrepreneurial.Rightfromavery youngage,hedisplayedanatural curiositytoworksmarterandget measurableresults.Heevenran severalsmallbusinesseswhenhe wasstillatuniversity.Perhapsdueto histalentswhichweredevelopedata relativelyyoungage,Brad'sabilityto makecompaniesfromevery conceivableindustryflourishledhim tobeknownas“TheTurnaround Kid”.BradSugarswassoonaskedto speaktobusinessownersand executives–sharinghistipsand adviceonmarketing,sales, systemization,andteambuilding.

Audienceswerewowed.Brad's “pull-no-punches”approachwasa refreshingchangefromother

speakersatthetime.Thecontentofhis eventswasfilledwithsimpleandeasy waystogrowbusinesses.BradSugars' seminarsquicklygrewinreputationas thebusiness-buildingeventtosee.

Businessownersstartedapproaching Bradtoconsultabouttheirbusinesses. Despitethedemandforhisservices, Bradrealizedthatconsultingwasnot theanswer.Hewantedthebusiness ownerstoimplementthestrategieshe taught–buttimerestraintsmeantthat hecouldnotservicethedemand.Itwas thenthatBradSugarsrealizedthatthe missingcomponentbetweenknowledge andimplementation–wascoachingand hiscompanyActionInternational(now knownasActionCOACH)wasborn.

BradSugarsstartedhisbusiness coachingcompanyinBrisbane, Australiahiringandtrainingbusiness coachestoleveragehistimeandhelpas manybusinessesaspossible.After severalyears,thedemandexceeded supplyagain,andherealizedtheonly waytotrulyleveragehistimeand

Brad Sugars, Chairman & Founder

providecoachingtoasmany businessesaspossiblewasto franchisehisconcept. Franchisingnotonlyaffordeda pathwaytointernationalexpansion butalsoallowedhisbusinesscoaches toowntheirbusinesses.

In conversation with Brad Sugars

WhatisActionCOACHtryingto accomplish,andhowisitbeneficial tobusinessowners?

ActionCOACHoffersafranchise modelgearedfortheentrepreneur whowantstoownanassetthatwill increaseinvalueovertime.OurFIRM modelallowsanownertooperatea professionalbusinesscoachingfirmin anexclusiveterritory,wheretheycan addandbringonanunlimitednumber ofemployeebusinesscoachesto improvetheirrevenuestreamand servetheircommunity.

Businessexperienceforourfranchise ownersisthekey.SoActionCOACH

takesgreatcareinprovidingthe neededtrainingandsupportfor severaldifferentlevelsofbusiness acumen.Ourin-depthcoachingand systemtrainingpreparesourfranchise ownersandacceleratestheirbusiness trajectoryquickly

Moreover,marketing&salessupport andITexpertiseareavailable 24/7daysaweektoensureour franchisepartnerssucceed.The Coachingsystemhasbeendeveloped, proven,andtestedovermorethan25 yearsandcontinuestobeenhanced andimprovedtomeetthebusiness needsoftheever-changingmarket place.

Onwhatidealsareyourwork cultureandbusinessethicsbased?

ActionCOACH's"14-pointsof culture"istheheartofthecompany.It definesthecorevaluesoftheGlobal ActionCOACHbrandandcommunity. Thesepillarsarethefoundationon whicheverydecisionandactivityis

setforourcompanyandpartners.We extendthistoclientsandteachthem howtocreateaculturethathelpsgrow theirbusiness.

The14PointsofCulturethatweabide byare-Commitment,Ownership, Integrity,Excellence,Communication, Success,Education,Teamwork, Balance,Fun,Systems,Consistency, Gratitude,andAbundance.

Whatwouldyousayarethefactors thathavecontributedtoyour successasanorganization?

Wehavedevelopedanimpressive arrayofworkshops,seminarsand servicesthatfittheneedsofvirtually everybusiness.Someoftheminclude, ProfitCLUB,GrowthCLUB, ActionCLUB,andSeminarCLUB.

Thesetrainingprogramsencompass severaladditionalworkshopsforsolo businessownersandteamsalike.The programseducateonvariousaspects, includingbutnotlimitedto:educating

onbestbusinesspractices,growing revenueandprofits,90dayplanning cyclesandbuildingteams.These trainingprogramsreaphighly successfulresultsforbusiness owners.

Whatdoyouthinkisanunique aspectofyourbusiness?

ActionCOACHemploysafullteam oftechnologyandmarketingexperts whoareatthecuttingedgeofnew trends.Ourcoachingtools,the coachingportal,andotherprograms likeActionCOACHMembership (launchingthisquarter)areall examplesofnewinnovationsand newopportunitiesforgrowththat ActionCOACHisbringingtoour community

ActionCOACHisconstantlyseeking theexpertisetobringtheirknowledge toourcommunityduringourregional andglobalconferences.Strongand lastingstrategicallianceswith

vendorsandprovidersgivesour franchisepartnersadistinctcompetitive advantageinthemarketplace.

Wheredoyouseeyourcompanya fewyearsfromnow?

ActionCOACHhasagoaltobeinmore than120countriesby2025.Weare launchingfranchisesinCentralAfrica andScandinaviathisyear,andweare encouragingourMasterLicenseesto seekoutnewpocketsofbusinessin theircommunitiesandregions.The developmentofCorporateFirmsgives ourMasterLicenseesawaytobuild territoriesandincreasetheirvalueby creatingaready-madebusinessthat theycanmarket.Ourlargestandmore successfulMLhasusedthefirmandthe corporatemodeltobecomethe dominantbusinesscoachingproviderin theUnitedKingdom.Weareworking withourpartnersinIndia,Japan, Ireland,andSouthAfricatodothe same.

AWindowintoTheLifeofTheMan BehindActionCOACH

BradSugars,Chairman&Founder

BradSugarscamefromhumble beginningsbuthasbuiltalifeanda businessthatmanywouldciteasthe verydefinitionofsuccess.Inaddition tobeingthefounderoftheglobal businesscoachingfranchise ActionCoachTM,heisan internationalbusinessspeaker,author, andentrepreneur

Hehaswritten16businessbooks,the “InstantSuccess”series,thatwere originallyself-published.In2006, whenMcGrawHillboughtthe internationalpublishingrightstothe series,itwasthelargestmultibusinessbookdealinvolvingasingle author.HisActionCOACH™team workswithtensofthousandsof businessownersinmorethan70 countrieswithhissimpleyetpowerful businessgrowthtechniqueseveryday

Sugarshasadynamicstagepresence andenjoysmotivatingandeducating otherbusinessownersthroughhis onlinecontent(videos,podcasts), books,andreal-worldinteractions suchasclasses,seminars,and speakingengagements.HisstraightforwardAussiestylehasbrandedhim asaleaderthatwilltellyouwhatyou needtohear,notnecessarilywhatyou wanttohear—andformorethantwo decades,millionsofpeopleworldwide havebeenlisteningtohim.Ahusband andafatheroffive,Sugarsisequally aspassionateabouthisfamilyasheis aboutbusiness.

“We change lives for the better. We help businesses succeed, but most of all, we help everyone that our organization touches reach their full potential and achieve their dreams.”

AGC Biologics

On A Mission to Transform Patient Lives with The Development of Mammalian & Microbial Production Cell Lines

AGCBiologicswasfoundedin January2018inBothell, Washington,asaconvergence ofAsahiGlassCompany(AGC) Bioscience,BiomevaGmbHin Heidelberg,GermanyandCMC Biologicstoformaglobalcontract developmentmanufacturing organization(CDMO)focusedon offeringmicrobialandmammalian capabilities.Thefocuswastofulfill early-phasethroughlate-phaseprojects andintoroutinecommercial production,bothatsmallandlarge scale.

Thefirmhassinceacquiredadditional facilitiesinBoulderandLongmont, ColoradoandincorporatedMolMed S.p.A.–aMilan-basedbiotechnology company–expandingitsofferingsand creatingarobustglobalnetworkof manufacturingsitesstretchingacross threecontinents.

An interview with Patricio Massera, CEO, AGC Biologics

Whatareyourcompanyofferings? Howhaveconsumerresponses shapedthemovertheyears?

Weprovideourcustomerswithworldclassdevelopmentandmanufactureof

mammalianandmicrobial-based therapeuticproteins,plasmidDNA (pDNA),viralvectors,andgenetically engineeredcells(celltherapy).Most recently,wehaveintroducedmessenger RNA(mRNA).

Weprideourselvesonourabilityto partnercloselywithourcustomersand leveragethatpartnershiptofind solutionstoeveryproject,nomatter howcomplex.Duetothesepartnerships, wehavebeenabletostrategicallygrow andexpandourcapabilitiesand capacitiestosupportthegrowingneeds ofourcurrentandfuturecustomers.

Howisthecompanystructured,and whatwouldyousayarethefactors thathavecontributedtoyoursuccess?

Iliketothinkofourorganization's structureasthreepillars:Firstisour globalnetwork,whichenablesusto bothsupportourcustomerswherethey aregeographicallyanddeliverproducts fasterbykeepingmanyprocessesinhousebywayofseamlessinternal transfers.

Second,wemaintainagilitythroughfast yetthoroughdecisionmaking.Wekeep thisspiritalivethroughoutallourteams wheneverpossible.Thirdisour

ingenuity,whichIbelievehasbeenone ofthekeystoourtremendousgrowth. Wedon'tshyawayfromthetough challengesourcustomersface.Weuse ourcreativityandtechnicalexpertiseto findasolution.

Everybusiness,bigorsmall,hadits fairshareofchallenges–especially duringthepandemic.Tellusabout thechallengesyouencountered,and howdidyoumanagetoovercome them?

Wequicklydevelopedabusiness continuityplan(BCP)thatenabledus torespondpromptlytothepandemic, andlatertotheglobalsupplychain issues.FollowingtheBCP,wecreated twoglobaltaskforcestotacklethe dynamicchangesthatwerehappening dailyaroundthepandemicandthe supplyshortagesthathavecontinuedto linger.Ourteamnavigatedthevarious changesandprotocolsoverthepast twoyearswithtactandgrace–even throughthegreatreshufflingthatthe U.S.markethasseen.

Whatidealsareyourworkculture andbusinessethicsbased?

Ourfourcorevaluesareinnovation andoperationalexcellence,diversity,

Patricio Massera Chief Executive Officer

environment,andintegrity Webelieve inalwaysdoingwhat'sright;whether thatisforourcustomers,thepatients theyserve,theenvironment,our communities,andevenourselves.Our peopleliveandbreathethesevalues intotheirworkeveryday–it'struly inspiring.

Businessleadershavealways emphasizedthehabitofreadingfor success,ontherecord.Isthereabook thatyoudrawinspirationfrom?

ThereareseveralbooksthatIcan recommend.IfImustpickone,Iwould recommend“TheFiveDysfunctionsof theTeam”byPatrickLencionibecause everythingmuststartwithastrong team.However,nowadays,wearemore focusedonscalingtheorganization,and weareusingtheteachingsfrom “ScalingUp”byVerneHarnishto reinforcethefoundationsofourfastgrowingcompany

Whatdoyouthinkisauniqueaspect ofyourbusiness?

Theuniqueaspectofourbusiness residesinourhighlytalentedpeople thatareexcitedtoprovidethebest

customerservicepossible.Asaservice provider,wearewellawarethata serviceisonlyasgoodasthecustomer experience.Therefore,wewanttohave thebesttalentcommittedtodelivering thebestservice–bothaspectsarekey

Howdoyouplanonmeetingthe needsofthefuturecustomersinan industrythatisexpandingand advancingsoquickly?

Wetrytoanticipatefuturedemands.We aremakingsizeableinvestmentstoday inourtechnology,people,facilities, equipment,andofcoursetraining,as processesandtoolsevolve.Wearealso expandingourcapacitiesatalloursites, aswellasfurtheringourR&DCenter–whichisamultidisciplinaryteam exclusivelydedicatedtodevelopingand testingnewtechnologies.

AGCBiologicshasgrown tremendouslyoverthepastfewyears, howdoesitfeeltoacknowledgehow farthecompanyhascomeunderyour leadership/guidance?

Ithasbeenwonderfultoobservethe growthinnewsites,capabilities,and teams.Onlyafewshortyearsago,we

had700employees,andtodaywehave morethan2,500peoplewithnosigns ofslowingdown.Weareveryfocused onthefuturebecauseourpurposeisto bringnewproductstothemarketthat improvepatientliveswithunmet needs.Ourgrowthisthedirectresult ofourpurpose.Weareactively recruitingacrossallsevensitesand remaindiligentwithourplansfor futuregrowth.Morethanever,weare beingdeliberateaboutwhere,when, andhowwehireinsupportofourkey initiativesandprojections.Iam incrediblygratefulforourteamand celebratetheirsuccesses.

What'snextforAGCBiologics? Wheredoyouseeyourcompanya fewyearsfromnow?

Weplantocontinuethisrapidupward trajectory.Ourteamislaser-focusedon beingthebestCDMOinthemarket andthefirstcallforcompaniesneeding ourservices.Wewillcontinueour growthincellandgenetherapy (C&GT)andleveragetoday's investmentsinoursitesandpeopleto prepareforevenmoregrowth,new capabilities,andsiteexpansionsinthe comingyears.

Wemustalsocontinuetoinvestin developingourtalenttodeliverthe bestcustomerexperience.Ourteam hasaggressivegoalsforemployee headcountandrevenueandalistof keytargetcustomersthatwewantto partnerwithtodevelopand manufacturelife-changingtherapies forpatientsinneed.Iamverymuch lookingforwardtowhatistocome.

TheThoughtLeadership

PatricioMassera

PatricioMasserajoinedthecompanyin 2012asGeneralManagerof Copenhagen-basedCMCBiologicsA/S. HewasappointedChiefExecutive OfficerofAGCBiologicsinMay2019. AsCEO,Patricioquicklydevelopeda comprehensivepeoplemanagement

strategy,recognizingthatwithhealthy companycultureandhighlyengaged employees,AGCBiologicsisbest positionedtoprovidethehighestqualityservicestoourcustomers.With morethan20yearsofindustry experienceinbiochemistryand business,Patriciohasactedasachange agentinseveralintegrationprocesses.

“Our mission is to work side by side with our customers to improve patients' lives by bringing new biopharmaceuticals to market.”

BOWES IN HOME CARE

Providing Quality In Home Care and Optimum Care to the Patients

Overthepastfewyears,the significanceofin-homecare facilitiesandserviceshas drasticallyincreased.Today,home careisoneofthefastest-growing segmentsoftheelder-caremarket, providingaplethoraofoptionsthat includeofferingeverythingfrom personalassistancetoskillednursing. Duetotheavailabilityofmultiple choices,in-homecarehasbecomea go-tochoiceforpeople.

Amidsttheincreasingdemandfor specializedandpersonalizedcare, severalin-homecarecompanieshave emergedwithinthemarketspaceby offeringexclusiveadvantages.With theCOVID-19pandemicrevealing thesignificanceofhealthcareinthe longrun,variouscompanieshave steppeduptoprovideopportunities forpersonalizedcareandassistance.

Providingtailoredin-homecareto everyindividual'srespective healthcareneeds,BowesInHome Careisofferingafullrangeof servicesalongwithoptimumcareto thepatients.Asamedical-certified andskilledin-homecarecompany,it leadswithateamofcliniciansand professionalswhoarereadytoserve.

EmpoweredbyRobustFoundations

Foundedin2005,Boweshasastrong reputation,builtefficientlyovera

decadeago.Amedicarecertified homehealthprovider,thecompany's brandnamerunsstrongandintact evenwithinthecurrentmarket scenario.Itisaqualitycareprovider thatseekstobeinnovativeand forward-thinkinginitsdeliveryof patientcareandtheirliveswhile beingapositiveandbeneficial providerentirelytothepatientand theirfamily

AttributingKeyIndividualsatthe Core

Bowes'dedicationtoitsteamiswhat makesitstandoutinthecrowd.The company'sexclusivehealthcare facilitieshavealsoearned complimentsfromcritics.“In the end, nothing else matters if you cannot provide the quality care to your patient that is required, expected and a right to the patient. Our team understands this and that is why we have become such a wellknown and respected provider since our inception,”assertsMichael CollurawhoacquiredBowesin 2010.Currently,hespearheadsasthe CEOandpropelsittogreatheights.

Beingatthehelmofthecompany, Michaelisentrustedwithanarrayof rolesandresponsibilities.However, headmitsbeingtheleastuseful personatthecompanyandattributes allitssuccesstotheteamof

clinicians.Bycoiningthemas'key individuals'ofBowes,heaccreditsthe teamforprovidingrequiredcareto patients.

OperatingonFundamental BusinessValues

Everybusinessrunsonacertainsetof fundamentalvalues.Accordingto Michael, 'Compassion, Integrity,and Leadership' arethecorevalues essentialforhealthcareproviders. Thesevaluesrepresentthebackbone ofthosewhoareatthehelmofthe brands'missionoritsimpacton patientcare.

Withthatbeingsaid,theteamat Bowesuniversallyagreesthatnothing mattersifthepatientcareisnotofthe absolutehigheststandardsofquality. Elaboratingfurtherontheefficiency ofpatientcareservicesprovidedby Bowes,Michaelexpressesgratitudeto everyonethatcontinuestoupholdthe promiseofprovidingthehighest qualitypatientcareasateam.

ExclusiveFocusonCare

ThemaingoalofBowesistodecrease readmissionratesandtoensurethatits promiseofservicesisdeliveredeach andeverytime.Thecompanyfocuses tooffercareintwoaspects:

• Careforthepatientsitservesand

• Carefortherelationshipsit builds.

Speakingofitsdistinguishing factor,MichaeladdsthatBowes' resilienceinthefaceofeverything ithasfacedactsasauniqueaspect ofitsbusiness.Nobusinessis smoothandtherewillbe challenges,mistakesandmissteps thatwillleadtofailure.However,a company'sabilitytofacethe challenge,getbackup,andmove forwardiswhatmatters.Bowes' patientcare,irrespectiveofthe objectivesorhurdlesthatcomein itsway,isaqualityupheldbythe companyandisvaluableforthe teamaswellasthepatientswho trustit.

StimulatingJourneyofTriumph

TheCOVID-19pandemic unleashedmassiveturmoiluponthe world—especiallyinthehealthcare sector,rapidlyacceleratingthe stressofhealthcareworkersand professionals.Itnotonlyaffected thephysicalandmentalhealthof theworkersbutalsoimpactedthe functioningandoperationsof varioushealthcarecompanies.Asa result,essentialworkershadto remainconstantlyexposedtothe virus.

Speakingofthechallengesinducedby COVID-19,Michaelstates,“Our challenges did not arrive until 2019. They were widespread and cancerous like all within the organization.”.Owingto thehigh-standardpatientcarequality providedbyBowes,thecompany managedtosurpassthechallenges inducedbythepandemic.

Providedthestrengthofitsbrand,the companydidnotrequireundergoing radicalchangesinitsstrategiesor operations.However,Bowesalsohadto undertakeseveraltoughdecisions.But, thedifficultdecisionsimplementedbythe companyoverthepastfewyearsarethe reasonbehinditscurrentmarketposition.

“An amazing team then, now and well

into the future. The Bowes brand and its delivery of quality care are stronger than ever!”saysMichael.

EvaluatingandScalingSuccess

Thedefinitionofsuccessvaries accordingtotheorganization.Every brandhasitsuniqueperceptionof success.ForBowes,thecompany,asa brandaswellasateam,measures successsimplyinthelivesitimpacts onaregularbasis.

Inthepastfewyears,theteamof Boweshasacednumerousmilestones, advances,andachievements,despite beingfacedwithamajorpandemic crisis.Thecompanytakesprideinthe feedbackitreceivesfromacrossthe healthcareindustryaboutthecare providedbyitandtheteamtobring thatqualityintothehomesandlives ofsomanyonaregularbasis.

“If we are not able to do good and do it right, nothing else would feel like a success,”concludesMichael.

“The nurses, therapists, clinical leadership, and support staff that ensure the mission of Bowes and its reputation as a quality care provider is what we deliver to every patient every day.”

Michael Collura, CEO

CANON BUSINESS PROCESS SERVICES

Enabling Business Agility and Digital Transformation

Enterprisesarecontendingwith ahostofchallengesintoday's volatilebusinessenvironment. Perhapsthemosturgentneed,driven bytheglobalpandemic,isto implementnewflexibleworkplace strategies.

Documentdigitizationhasbecomea majorinitiativeformanyorganizations astheylooktogrowtheirbusinesses, minimizerisk,andenableworkfrom homeemployees.Supportingremote workersinmanycasesincludes digitizingworkflowsandensuring timelyaccesstodocumentsandcritical businessinformation.

“Businessesfacedextraordinary pressuresduringthepasttwoyears,” saysJoeMarciano,presidentandCEO ofCanonBusinessProcessServices. “Manyoftheseorganizations maintainedtheiroperationsandare nowlookingtothrive.Theirkey intentionistofundamentallytransform theiroperationsbyautomating workflowsandleveragingother technologyadvancements.Wecanhelp clientsmeettheirgoalsandbebetter preparedforthefutureofwork.”

HarnessingthePowerofDigital Technology

Forover30years,CanonBusiness ProcessServices(Canon)hashelped manyorganizationstacklethesekinds ofpressingconcernsbyharnessing

advancedtechnologiesandservicesto deliveragility,exceptionalworkplace experiencesandimprovedbusiness performance.Canonachievesthese resultsbyapplyingitsworkforce managementcapabilities,SixSigma methodologiesandimplementation expertise.Thekeytothecompany's approachhasbeenleveragingits people,processes,technologyresources andanalyticstoenableclientsto maintainandimprovetheirbusiness operationsinsustainablewaysoverthe longterm.Tomeetthisgoal,Canon deploysawiderangeofsolutionsthat encompassBusinessTransformation Services,DocumentServices,and WorkforceandWorkplaceServices.

“Withtherighttoolsandpartnerships, businessescantaptheexpertiseof serviceproviderslikeCanontolaunch digitizationinitiativesthathelp streamlineoperationalefficiency,” pointsoutJoeMarciano.Headdsthat onecriticalopportunitytoautomate documentationisinthemailroom.Mail isoftenachokepointinabusinessand hasmajorimpactdownstream—to manuallyreceive,sort,classifyand delivermailislabor-intensiveand subjecttoerror,allofwhichcanbe costlyanddetrimentaltoproductivity acrosstheenterprise.

ABetterWay

Nowthereisabetterway.Businesses arelookingtomeetthesechallenges—

particularlyastheycoordinatetheir return-to-officestrategy—by leveragingthepowerandflexibilityof Canon'sDigitalMailsolution.

TheheartofCanon'sapproachis deployingwhatthecompanyrefersto asadigitalintakecenter–ahybrid mailroomandscanningservicethat usesspecializedmailscanning technologyandworkflowtechniquesto convertphysicalmailintodigital informationpromptlyuponreceipt. Thatinformationisthendeliveredto employeesorintothebusiness workflowelectronically,anywhereat anytime,allowingemployeesthe convenienceofreceivingtheir informationquickerandenablingthe businesstomovefasterandsmarter.

WhataComprehensiveDigitalMail SystemLooksLike

Aneffectivedigitalmailsystem comprisesseveralkeyelements.Itall startswhenacustomer,business partnerorotherstakeholdersendsmail toCanon'sclient.

Canonreceivesmailviatheclient's mailroom.TheCanonteamsortsand prioritizesthemailaccordingto businessprocessrulessetbyan individualordepartment.The mailroomteamopensanddigitizes boththeenvelopeandcontentsfor electronicmaildelivery Thenextstep canincludetheoptiontoautomatically

Joe Marciano, President & CEO

classifydocumentsaccordingto agreed-updocumenttypes,service levelagreementsandbusinessrules.

Finally,digitalmailisdirectedto mailrecipientswhoprocesstheir digitalmailintheirhomeoroffice, oranywheretheyhappentobeatthe moment.Asdirected,Canon forwards,stores,ordestroysthe physicalmailthathasbeen digitized.

TheBusinessBenefitsofDigitizing Mail

Canon'sdigitalmailsystemcanhelp improvetheflowofinformation withinanorganizationbydelivering importantbusinessbenefits,which includethefollowing:

• Containedcosts.Byautomating anddigitizingitsmailintake,a companycanreducetheneed formanualinteraction—handsortinganddelivering.This meansthatcriticalinformation cangetintotherighthandsina fractionofthetime,helpingto bettercontainoverheadand liberatingtalentforrevenuedrivingtasks.

• Improvedefficiency.Digitizing mailhelpssystematize processesbecauseintake, processing,classifying,and

deliveringhappensautomatically, creatingamorefrictionless experienceacrosstheorganization.

• Strengthenedsecurity,compliance, andriskmanagement.Canon'sdigital intakecenterapproachhelpsensure thatmailandsensitivedocumentation aresecure.Theincreasedvisibility affordedbydigitizationallowsCanon clientstoremaincompliantwithstrict auditrequirements,pivotmore quicklyinthefaceofnewprivacy regulation,andenhancetheirrisk managementstrategybycentralizing andclassifyingunstructureddata.

• Advancedcustomerservice.Today's digitalcustomerdemandsrapid responsetime.Manualmail processingslowsdowntheflowof business-criticalinformationand delaysactionthatmatterstoa company'smostimportantclients.By automatinganddigitizingitsmail,an organizationcanincreaseresponse times,betterservecustomers,andbe positionedtoincreasetop-line growth.

CanonDigitalMaildemonstrateshowthe companyisfocusedoninnovationtohelp itsclientsaddresscurrentchallengesand betterprepareforthefuture.Whatever

theirclients'businessneeds,Canon's missionistohelpensurethattheyare readytoprosperinthedaysahead.

JoeMarciano,PresidentandCEO

JoeMarcianoprovidesthevisionfor drivingimprovedprocessesthatenable clientstooptimizetheirinternal operationsandcapitalizeon opportunitiestostreamlinetheir business.In1980,Joejoined Arkwright,Inc.,asubsidiaryofOcé USAHoldings.Arkwright manufacturedandmarketeddigital imagingsuppliesforOcéandother brandowners.In1998,whenhewas namedPresident&CEOofArkwright, Joeintegratedthemanufacturing, logisticsandR&DofOcéImaging SupplieswithArkwright.Joewas appointedPresident&CEOofOcé BusinessServices,Inc.in2004.His leadershiphelpeddrivethecompany's rebrandingasCanonBusinessProcess Services,Inc.,awhollyowned subsidiaryofCanonUSA,Inc.on January1,2013.

CAPTIVE ALTERNATIVES, LLC

Reimagining Insurance for A Future-Ready Business & Tax-Efficient Assets

Althoughthecommonand obviousriskstobusiness areeasytodealwith, theremightbeotherrisksaswell thatcanbetoosubtletobe completelyignored.What businessesneedtodayisafresh insightandapproachtoenterprise riskanalysis&assessmentto uncoverthesehiddenrisksand developinnovativewaysto safeguardagainstthem.Working withCapAltcanhelpachievethat.

CapAlthelpsbusinessownersend theirunintendedself-insurance andhelpassurebusiness continuity

In the interview excerpt below, CEO Mark Jacobs speaks with The Chief's Digest about CapAlt and how they plan to create value for business owners.

Howdidyoucomeupwiththe ideaorconceptforyour business?

AfterwewitnessedtheIRS scrutinyandless-than-ideal practicesofcaptivemodels,we felttherewasaneedfora formidablealternativetothe captivemodel.CapAltyearnedto createaprivateinsurancemodel thatwouldallowaclienttoboth covercatastrophicriskwhilealso

participatinginaninvestmentopportunityand auniqueROI.

Whatareyourcompanyofferings?How haveconsumerresponsesshapedthemover theyears?

Weofferbusinessownersachancetonotonly insureagainstcatastrophic,enterpriserisk; but,alsoassurethefuturestandingofthe businessandtheirfamilies.Weallowthe clienttoprocurecoverage,insurerisk,and secureinvestment.

CapAltisaninsuranceconsultancythathelps businessownersmanageriskbyfinding innovativewaystofundfuturelosseswhile allowinginvestorstoparticipateinthe insuranceprofitsthatwouldotherwisebelost to“BigInsurance”.

CapAlt'spioneeringriskmanagement strategy,PrivateInsurance,enablesbusinesses andorganizationstodirectprocureinsurance coverageforselectedrisks,transferhigh exposuretothirdparties,anddesignatean investortoparticipateinaninnovativeprofitsharingprogram.Asaresult,investorsbuild tax-efficientassetstohelpprotecttheir businessandassuretheirfuture.

Everybusiness,bigorsmall,getsitsfair shareofchallenges,especiallyduringthe initialdays.Tellusaboutyourchallenges andhowyoumanagedtoovercomethem.

Inthebeginning,ourprogramwasnotas well-oiledasitistoday.Therewerealotof

bellsandwhistlesofourprogramthat wehadtotweakandimproveuponto meetfullcomplianceandreapthefull benefitsofourstructure.Ittookusyears togetthisprogramwhereitistodayand tomakeitasstrongandprofitablefor theclientaspossible.

Howdoyoudefinesuccess?Doyou thinkthereissomesortofaformula tobecomingsuccessful?

Onecouldsaythatthedollaramount determinessuccessinabusiness.While thatisthetechnicallycorrectanswerfor abusiness,weseesuccessasdoing goodonbehalfofourclients.Wewake upeverydayknowingthatweare helpingbusinessownersnotonly protecttheirbusinessbutalsoensure thefutureoftheirfamilies.Wearea familybusiness,bothinsideandout.We understandthevalueoflookingoutfor yourfamily,andwehelpbusiness ownersdothatinspades.

Whatwouldyousayarethefactors thathavecontributedtoyoursuccess asanorganization?

Wearetenacious.Wegotheextramile tosolveproblems,findhiddenrisksthat theclientmaynotknowabout,andwe arealwaysontheclock.Working remotely,andhavingdonesoforclose toadecade,allowsustoalwaysbe strivingtogetthingsdonepromptlyand intherightway.Weseeaproblem,we

believe first and foremost on transparency, with both our work colleagues and clients. We are with the client every step of the way and are always open and honest about what is occurring in the structure, how they are benefitting, and what can be done to better their stance.”

fixit.Rightthenandthere,wegetto thebottomofanissue.

Whatdoyouthinkisthemost uniqueaspectofyourbusiness?

Byfar,itistheprivateinsurance structureitself.Wehaveastructure unlikeanyotherinthecountrytoearn tax-efficientinvestments.Wehave workeddiligentlytomakesureitmeets alllawsandregulationsofinsurance, andithastakenalongtimetogetit whereitistoday.

Mark Jacobs, CEO

Businessleadershavealways emphasizedthehabitofreadingfor success,ontherecord.Istherea bookthatyoudrawinspiration from?

Therearecountlessbooksand experienceswehavegathered throughouttheyears.However,amore recentexamplewouldbeLeeB.Salz's “SalesDifferentiation&Sell Different!”.

Wheredoyouseeyourcompanya fewyearsfromnow?

CapAlthasseenincreasinglylarger growthintermsofoursumoftotal premiumandclienteleoverthepast decade,andwedonotseethatslowing downanytimesoon.Werecordedour largestyearyetin2021,andlookto continueoursuccessinto2022.Weare gettinglargerreferralsourceswho representveryformidablebusiness ownersandcompanies,andarethrilled togettoworkwiththem.

Howhasyourjourneybeensofar?

Thisjourneyhasbeenchallengingand fulfilling.Wehavehadsomehighsand

lows,andfeelgreataboutwherewe standtoday;however,wearenot remainingstagnant.Weareconstantly strivingtobeourverybest,andthe bestisyettocome.Onwardand upward!

GettingToKnowtheGameChanger Leadership

MarkJacobs,Chairman&CEO Markiswidelyconsideredtobean expertinthefieldofriskmanagement andparticipatoryriskcoverages.His expertiseinreinsuranceandalternative risktransfer,alongwithhis comprehensiveknowledgeofboth domesticandinternationalregulations inspiredthecreationofCapAlt's innovativeriskmanagementstrategy: PrivateInsurance.Jacobsispassionate abouthelpingbusinessownersofevery sizebuildwealthwhileprotectingtheir businessandassuringtheirfuture.

“We

Driving Ongoing Innovation and Growth with Advanced Technology And Superior Talent

“We're changing everything. We're creating a more connected, collaborative supply chain.”

Anewsetofintelligentapplicationsand theworld'slargestdirectbusiness networkarewaitingtopowerbusiness transformations.Nowfirmscanmake thebestbusinessdecisionseverytime usingreal-timeinformationfromwithin theiroperationsandacrosstheir channel.It'stimetounchainpotentialby connectingdemandtosupplyand planningtoexecution.

WithE2open,theycanreachnewlevels ofperformanceandprofitabilityand managealltiersofproduction, inventory,logistics,andchannelactivity fromoneplaceinthecloud.Itsreal-time digitaltransformationplatformis poweredbydecision-gradedata,best-inclassapplicationsandtheworld'slargest multi-enterprisebusinessnetwork. Unifieduserexperiencewithadvanced analyticsandworkflowsenables collaborationbasedonasinglesourceof truth.

E2openaimsathelpingitsclients overcomethecomplexitiesofbringing goodstomarketwithastreamlined technologyinfrastructurethatisdatadriven,scalable,andall-inclusive.It offersacollaborativedigital transformationplatformtoeliminate silosandconnectend-to-endinrealtimetoreducedirectcostsandcapture newmarketshare.

DigitalTransformationSolutions

E2openoffersanewclassofintelligent applicationsthatconnectsdemandto supplyandplanningtoexecutionacross theentiresupplychain.Leaderscan makethebestbusinessdecisionsevery timeusingreal-timeinformationfrom withintheiroperationsandacrosstheir channel,supplier,andlogisticspartner ecosystems.

Unified Suites for Today and Tomorrow

• ChannelShaping:Unlockthe powerofyourchannel.Makebetter planningandexecutiondecisions withdecision-gradedatathat extendstotheshelfandshape demandchannelincentivesto maximizeprofitability.

• DemandSensing:Howwould reducingforecasterrorsby30to40 percentimproveyourbusiness? Nowyoucanmakerapid,informed demandpredictionsbasedonrealtimedatafromacrossyour network.

• BusinessPlanning:Whetheryou're takingthefirststepbeyond spreadsheetsorseekingadvanced automation,theunifiedbusiness planningsuiteistheoneplaceto bringtogetherallsupplychaindata andplanyouroperations.

• GlobalTrade&Logistics:One placetoplan,manageandautomate

allyourglobaltradeandlogistics needs–fromdoortodooracross theland,ocean,andair–and navigateaworldofshiftingexport, importandtradeagreements.

• CollaborativeManufacturing: Gaincompletevisibilityintoall tiersofoutsourcedmanufacturing withafullsetofapplicationsthat tielotproductiontoorder,quality, andlogisticsprocesses.

• SupplyManagement:Fully controlyoursuppliernetworkand reachanewlevelofperformance foreventhemostcomplexdirect materialprocurementprocesses, withvisibilityandcollaboration acrossalltiersofsupply

ExpertiseforEveryIndustry

Unlockperformance,getcloserto customers,andcaptureuntapped opportunitieswithamorepredictive, responsive,agileandreal-timesupply chain.Digitaltechnologiesare transformingvirtuallyeverysector, acceleratingthepaceofchangeand creatinganewcompetitivelandscape. Regardlessofyourindustryorwhere youareinyoursupplychainjourney, E2opencantakeyoutothenextlevelof customerserviceandfinancial performance.

• HighTech:Becomebest-in-class. E2openpowerstheworld'smost advancedandcomplexsupply

Michael Farlekas President &

• chainswithend-to-endsolutionsto drivesustainedfinancialand competitiveadvantage.

• ConsumerGoods:Getanedgein fast-movingmarkets.Stayaheadof shiftingcustomerdemandwith real-timesensingandagilitythat flowfromtheconsumerthroughall tiersofsupply.

• IndustrialManufacturing:Break downsilosforamodernand connectednetwork.Rapidly supportinnovation,anticipate demand,andprovideanagile responsetoservecustomersbetter

• Pharmaceutical:Wininthedigital world.Stepupsupplychain excellencewithregulationcompliantsolutionstocapturenew

growth,boostcompetitivenessand supportacquisitionstrategies.

• Aerospace&Defense:Strengthen yoursupplychain.Gain efficiencies,responsiveness,and competitiveadvantagewith advanceddigitaltechnologiesand secureconnectionstopartner ecosystems.

• Oil&Gas:Mastervolatility Balancefinancialandstrategic goalstomaximizereturns,increase efficiencies,andgaintheagilityto pursuenewbusinessmodelsin shiftingmarkets.

• TelecomOperators:Stayaheadin anewcompetitivelandscapeby gettingclosertoconsumers, realizinguntappedprocurement efficiencies,andfurtheroptimizing returnoninfrastructure.

KnowingtheThoughtLeader

MichaelFarlekas,President&Chief ExecutiveOfficer

MichaelFarlekasjoinedE2openin2015 asCEO.Inthisrole,heisresponsible forleadingthecompany'soverall operations,withdirectoversightof

sales,marketing,professionalservices, researchanddevelopment,andstrategy. MichaelbringstoE2openmorethan20 yearsofsales,marketing,andleadership experienceinsupplychainmanagement andenterprisesoftware.

PriortojoiningE2open,Michaelwas theVPandGeneralManageratRoadnet Technologies(nowOmnitracs),the leadingprovideroflast-mileroutingand mobilitysolutionstoFortune50clients. Previously,Michaelspent11yearsat RedPrairie(nowJDASoftware)inroles thatincludedSVPandGeneral Manager,IndustrialBusinessUnit,and VP,IndustrialSales.Healsohasheld seniorleadershiprolesatGATX TerminalCorp(nowKinderMorgan), anoperatorofpetroleumandchemical distributionterminalsworldwide,and CSXTransportation,arail transportationprovideroffering comprehensivesupplychainservices.

MichaelholdsanMBAwitha concentrationininternationalbusiness fromJacksonvilleUniversityanda BachelorofSciencedegreein mechanicalengineeringfromFairleigh DickinsonUniversity.

Chief Executive Officer

“Unchain your potential. Tap into our expertise. We're the best place in the cloud with intelligence in every area, so let us know how we can help.”

Millennium Enterprise Corporation

An Insight into Minh Nguyen's Life and How He Seeks to Engineer Businesses to A Successful Future

Growingupasthesonof immigrants,Minhwatchedhis fatherworksohardthathe hardlyeverhadtimeforhisfamily.He wasoverlookedforpromotiondespitehis dedication.Thesecircumstancesled Minhtobedeterminedtobecome financiallysolventandhavethefreedom tospendtimewithhisfamilywhenhe becameanadult.Thesalarypersewas notthegoalbuthavingawork-life balancewas.So,Minhchoseanindustry thatwaslucrativeandgrowingfast–IT

Duetohissuccessfulbusinessand career,hewasabletoaccompanyhis wifetotaketheirsonstoeveryoneof theirdoctor'sappointmentswhenthey wereborn.

MinhreceivedhisBachelorofScience withHonorsinElectricalEngineeringat PennsylvaniaStateUniversity.Hehas over25yearsofexperienceinSystems EngineeringandservedontheVirginia Lt.GovernorCovid-19TaskForce.

TheBeginningofMinh'sCareer

MinhstartedhiscareeratIBM.Athis work,hewouldalwaysthinkaboutdoing hisjobbetter,deliveringbetterservice, andimprovingtheprocesses.That's whentheideaofstartinghisown companyhithim.“The more thought I gave to the idea, the more solidified my principles, core values, and goals for my company became,”saidMinhspeaking ofhisenthusiasmforturninghisideas intoreality.“And the pursuit of revenue would have to be a means to these ends, not an end in itself,”headded.

Challenges

WhenMinhwasstartingoutwith MillenniumEnterpriseCorporation,they feltseverelyhandicappedbybeing unknownbecausethefirmhadnopast performancetoinstantiatethequalityof theirexpertiseandservice.Tofightthis challenge,theysubcontractedtoothers, tooksmalltasks,andstayedlean.Infact, Minhrecallsthattheystayedatonlyfive employeesforthefirstfouryearsof establishingMillenniumEnterprise Corporation.

CompanyOfferings

MillenniumEnterpriseCorporationoffers technicalinfrastructuresupportatthe enterpriseleveltothegovernmentand theacademicsectors–server virtualization,platformasaservice, networks,etc.“We have had the great fortune to be partners with loyal and mutually supportive clients. With their help and encouragement, we have been early examiners and adopters of new technologies through the years, such as visualization, cyber security, data protection, and most recently, augmented reality and immersive technology,”says Minh.

Minhalsopointsoutthattheyhave alwaysfocusedonbringingtheirnew knowledgetotheircustomers;they advisedthemonwhethertheyneededthe newtechnology,andifso,howbestto incorporateittobetheleastdisruptiveto theirwork.Asaresult,theirclientsgain thebenefitsoftheexplorationand becomemoreeffectiveandefficientin

theirproductivity.Inreturn,Millennium EnterpriseCorporationisoftenregarded asanextensiontotheclients'teamrather thanavendororcontractor.“Their votes of confidence are also evidenced by the longevity of our relationships. One Federal agency has been with us since our second year in business, growing our contract value from $9,000 to $5 million. Another agency has been with us since 2010,”Minhadded.

ContributionsToSTEMEducation

Thestrongrelationshipswithclients enabledMillenniumEnterprise Corporationtoventureintoanew offeringafewyearsago.Whiletheteam wasworkingwithschoolsandeducation districts,theyhappenedtonoticethe opportunitytohelpwithdesigning STEMcurriculathatinspireandmotivate students,andalsofillthepipelinewith badlyneededskills.Today,Millennium EnterpriseCorporationprovides curriculaforgradesfrompre-Ktothe secondyearatthecollegelevel. Consequently,theyhavebeenrecognized fortheirinnovationsinSTEMeducation withanominationforthebestinthe northeastareaoftheU.S.

Minhquotes,“I'm particularly pleased with our contributions to STEM education. It is a practical, logical pairing of our accumulated knowledge in science, engineering, and information technology with experience in schools providing IT and security services. It is also a way for us to contribute to the future of society because people are important to me.”

Minh Nguyen, CEO & Founder

“MEC is much more than “yet another I.T. consulting company”. MEC is a thought partner and a creative problem solver that gets the job done. We integrate business and technology to engineer the future both inside and outside of the box.”

aredoneviamajorityvote.Additionally, MillenniumEnterpriseCorporationhas adoptedmoreliberalleavestowards vacations.

DuringtheCOVIDtime,thefirmoffered 10percentraises.Currently,thepayscale offeredatMillenniumEnterprise th Corporationisinthe70 percentileinthe industry

Lastbutnottheleast,Millennium EnterpriseCorporationisproudoftheir diversity.Outoftheirsixmanagers,four arewomen;thereareemployeeswhoare minorities,andone-fifthofthestaffare Veterans.

KeyToSuccess

everycustomerasthemostimportant onetheyhavegot.Followingthis philosophy,Minhtravelstoacustomer siteeverymonthtomeetandspeakwith anyonehemeets.Minhsays,“I interact with them at a personal level, talk about my sons, ask about their families and their work.”

Therearetwomoreguidingprinciples thatarecrucialtothesuccessof MillenniumEnterpriseCorporation. Numberoneistobuildtheagilityto constantlypivottoreacttomarket developments,andthesecondistoearn anddeserveclients'trust.

TheWayAhead

WorkCulture

AtMillenniumEnterpriseCorporations, beingconsiderateandfairtothe employeesisapartofthecorevalues. Hence,thecompanyhasenjoyedavery lowturnoverrateoflessthan10percent. Infact,allthefivememberswhostarted thecompanystillcontinuetowork together.Evenduringrecessions,all employeeswereretained.

Everyyear,employeesareencouragedto givetheiropinionsabouttheirworkand cultureandifthereareanychangesthey wouldlike.Anyinternalchangesdecided

Inadditiontothestaff,thebusiness philosophiesofAppleandAmazonhave beeninstrumentalinleadingMillennium EnterpriseCorporationtothesuccess theyhaveachievedsofar.

Apple'smottoistothinkdifferently Minhincorporatedthisphilosophyinhis actionsbeginningwithIBM.Hesethis focusondoingthingsdifferentlyand keepimprovingwhatevertheyhadto offer.Thisdynamismiswhatsethim apartandalwayskepthimevolving.

ComingtoAmazon,thefirmoperates likeasmallcompanyintermsoftreating

Speakingofmovingforward, MillenniumEnterpriseCorporationis recruitingacrossthecountrynowthat teleworkhasbeenacceptedbythe clients.TheirnewemployeesontheWest Coasthaveenabledthemtooffermore supporthourstotheirclientsontheEast Coast.Moreover,theyaddtotherichness oftheentireteamwiththeirregional culturesandperspectives.Thefirmis alsolookingforwardtoofferingjobsto peoplefromsmallercommunitiesand remotelocations.“Looking back, I am blessed. Our peaks and valleys have made us stronger. I wouldn't change a thing,”Minhconcludes.

OnPoint Customer Service Solutions

Connecting Brands and Consumers Through Custom Warranty Products and Services

OnPointconnectsbrandstotheir consumersthroughdynamic serviceexperiencesdesignedto reducerisk,increaseefficiency,delight customers,andimprovebottomlines. Thefirmcombinesfourpowerful elementstoconnectbrandstotheir consumersthroughgreatservice experiences.

• Aveteranteamwith65+yearsof serviceexperiencefocusedon deliveringwarranty,contract,and fieldserviceexcellence

• Long-termrelationshipswithworldclassinsurersthatcarryfinancial risk

• Aglobal,omnichannelservice managementplatformconfiguredto providepositivecustomer experiences

• Avetted,high-touchproductrepair networkexpertlymanagedtodeliver excellentservice

WhoDoesOnPointServe?

OnPointprovidesserviceinthe Appliance,Electronics,HVAC,PC,and MobileComputingandEmerging TechnologyVerticals.

Clients

OnPoint'sclientsincludeexistingand emergingoriginalequipment manufacturers,deviceandcomponent manufacturers,retailersande-tailers,and serviceproviders.Itsclientsbenefit significantlyfromitsexperience,global

relationshipsandtechnology.OnPoint accomplishesthisthroughthefollowing:

• Significant,highlyprofitable,recurring revenuestreams

• Differentiatedserviceofferingfocused onexcellentcustomerservice experiences

• Comprehensive,turnkeyservicethat minimizesclientefforts

• Consumerinteractions

• Competitivepricingduetolow infrastructurecosts

Consumers

OnPointWarrantyprovidesgreat, omnichannelcustomerserviceexperiences throughinnovativewarrantyproductsfor everynewandexistingproduct,including:

• Comprehensive,convenient,valueaddedserviceprogramsthatcomplement neworpreviousproductpurchases

• Omnichanneltechnologywhichprovides consumerstheabilitiestoregister products,purchaseserviceplansand products,self-entitled,scheduleservice, andstayintouchwithservicepersonnel

• Vetted,hightouch,globalservice networkdeliversrepairandservice fulfillment

• Additionalvaluewhenthecostof productrepairorreplacementis prohibitive

OnPointWarrantySolutionsto ImproveCustomerExperienceand DriveHigherRevenue

OnPoint'ssolutionsarebuiltonsolid underwritingrelationships,omnichannel consumertechnology,arobust,AI-driven serviceadministrationplatform,andan expertlymanagednetworkofserviceand partproviders.Theyaredesignedto mitigateriskanddriverevenueforclient brandsandunderwriterswhiledelivering thebestcustomerserviceexperienceson newandexistingproducts.

Mitigate Risk and Control Costs with

OEM Warranty Services

OnPointWarrantyworkswithexisting andemergingglobalOEMstoreinsure warrantyexpenses,offloadingreserves throughfixedcostinsurancepolicies. OnPointhasrelationshipswithavariety ofglobalinsurers,allowingustosecure thebestpolicytermsandpricingforyour products.Someofthelargestbrandsin theworldrelyonOnPointWarrantyto reduceriskandoffloadwarranty expensesandreserves.

Extended Warranty Services That Stand Apart

OnPointWarrantyreliesonitsteam's 65+yearsinthewarranty,contract,and serviceindustriestocraftcontractand servicesolutionsthatfocusonthe customerexperience.Ithelpsbrands connectwiththeircustomers.These productsprovidevaluableproductenhancingservicedeliveryforallthe productsyourcustomersown.

Home Warranty Solutions That Deliver

Great CX

OnPointWarrantyunderstandswhat's wrongwiththehomewarrantyindustry.It capitalizesonitsteam's65+yearsinthe productwarrantyadministration,service contractandextendedwarrantyindustriesto makeitright,bycraftinghomewarranty solutionswhichdeliverexcellentcustomer serviceexperience.OnPoint'shome warrantysolutionsprovideconsumerswith personalizedcoverageforawiderangeof products,inconjunctionwithaservice contractandon-demandservicespurchased annuallyorviaamonthlysubscription.

Build Peace of Mind with Accidental Damage Warranty Services and Loss Prevention Services

AccidentalDamageandLossplansprovide simple,yetcompellingconsumerprotection formobileproductstoserveasyour

Chris Smith CEO

consumers'lifelinetofamily,friends,and colleagues.Itsplansaresoldstand-alone orbundledwithaservicecontractand extendedwarrantycoverage.OnPoint Warrantyhelpstheirconnected consumersstayconnectedthrough valuable,productenhancingservicesfor allthemobileproductsyourcustomers own,drivingloyaltyandhigherlifetime valueofeveryconsumerrelationship.

Service Fulfillment That Delivers for Your Customers

OnPoint'steamofproductservice veteranshas65+yearsofexperiencein themanufacturing,insurance,warranty, servicefulfillment,andservice administrationtechnologyverticalsto helpyoudeliverthebestcustomer serviceexperiencespossibleinthe industry

WarrantyServiceSoftwarethat ImprovesOperationsandthe CustomerExperience

OnPoint'steamunderstandswhatittakes tomanageaservicebusiness,having managedsomeofthelargestOEMand TPAservicenetworksintheworld.Its world-class,omnichannelsolutionhas beenbuilttodeliverthebestservice experiencesandthemostcost-effective processesforyourorganization.

Cost-EffectiveWarrantyForward& ReverseLogistics

OnPointoffersmanufacturersandODMs efficientandcost-effectivelogistics programstoimproveservicedelivery.

TheThoughtLeadership

ChrisSmith,CEO

With32yearsintheconsumer electronicsandtechnologyindustry, Chrisisaseasonedcontract,service,and CXveteranwithexperiencehonedat Samsung,AIG,ServicePower,GEand MontgomeryWard.

Chrisservesasaboardmemberof EncompassSupplyChainSolutionsand wasawardedbyNESDAasPersonofthe Year2019,NationalFriendofServicein 2017,theRichardMildenberger

OutstandingNationalOfficerin2017,the NationalElectronicsServicingDealers Association,theNESDAPersonofthe Year2015andtheGeneralElectric President'sAwardforServicein1999. Heisalsoacertified6SigmaGreenBelt.

“We make your consumer our focus through service contract and extended warranty products.”

ONE TWO ONE ADVISOR SDN BHD

Offering Result-Oriented InsurTech and FinTech Solutions for Business

Thedigitalrevolution,triggered bytheglobalpandemic,has successfullycompelled businessestoshifttodigitalmeansof improvingoperationsandmanagement oftheirfinancialattributes.Asaresult, FinTechorFinancialTechnologyhas becomeabuzzwordintheworldof finance.Today,severalfintechcompanies aredeployingleading-edgetechnological featuresworldwideandofferingfinancial servicesandsolutionsforbusinesses.

Leveragingbleeding-edgetechnology, OneTwoOneAdvisorSdnBhd(121 Advisor)offersuniqueFinTech propositionsandcost-effectivesolutions. ThroughinnovativeuseofitsFinancial, Insurance&TakafulEnterpriseDigital Framework(EDF),thecompany providesaholisticsolutionbasedonthe needsandwantsofthebusinessusersto matchtheirbusinessrequirements.

InnovativeMarvelofaTechBrain

ThebrainchildbehindOneTwoOne AdvisorisKevinSteer Aftergraduating fromCambridgeUniversityin1978, Kevinworkedforacompany SchlumbergerinBrunei,Australia, Indonesia,Chinaforfiveyears.In1986, hepursuedhisMastersinComputingat ImperialCollege—wherehesolely focusedonArtificialIntelligence—after witnessingtheevolvingscenarioofthe ITindustry

Currently,Kevinspearheadsthe companyastheCEOandisentrusted withseveralcrucialresponsibilities. Besidesbeinganagileleader,heisalsoa

'Techie'whodesignsdatamodelsto presenttothedifferentteamsofthe company.Inaddition,Kevinpropels OneTwoOneAdvisortogreatheights andcontributestoitsimmensesuccess.

CateringtoBusinessCommitments

Foundedin2010,OneTwoOne AdvisorfocusesonFinTechand InsurTechsolutions.Owingtoitsfocus, thecompanyhasdevelopedaplethora ofuniquesolutions.Itscustomerbase includesover20companies,andthe companyalsocollaborateswith innovativetechnologypartnersto extendandcomplementitssolutions andcapabilities.

Withthesynergisticrelationship,One TwoOneAdvisorisabletodeliverits commitmenttoitsclientswithadded valueandsuperiorquality.The companyisnotonlypromotingits plethoraofsolutionswhichithasbuilt overtime,butitisalsosuccessfully concludingitssales.

MultitudeofHolisticServicesand Solution

OneTwoOneAdvisorhasimplemented anumberofdifferentsolutions.These includethefollowingrangeofservices:

• PredictiveAnalyticswith MachineLearning

Itcanbeusedforpredictingnew productstobuy,churnsandlapsation, underwriting,andothers.

• Multi-lingualChatbotfor Financial,Insurance&Takaful (FITbot)

Itutilizeshybridtreesandnatural languageprocessing(NLP)toengage withcustomerstoofferamore personalizedcustomerexperienceand generatemorereferrals.

• WebPortalSolutionforSales& Servicing(WebPoS)

Itenablesclientstoexperienceaunified personalizeddigitalexperiencewhere content,sales,marketing,andwork managementareconsolidatedinsteadof siloed.

• ReferralManagement& MarketingAutomation(ReMMA)

Itisusedforbankstoeffectivelyand efficientlyauto-assignleads,track,and manageleadreferralsandconversions basedonuser-definedworkflows.

• MobilepointofSales

TakafulandInsuranceMobilityMade Simple(TIMMS)isamobilestraightthroughsolutiondesignedspecificallyto catertotheneedformobilityonPointof-SalesforInsurance,Takafuland Financialservices.

• SalesActivityMobileApp (SAMA)

Itallowsagentstoeffectivelyplanand managesalesactivitytoensureallleads andprospectsareaddressed.

• Community&E-worksite Marketing&Distribution (CeMD)

Itallowsorganizationstoengagewith membersoftheircommunityto nurturetrustandcreateadvocates therebyimprovingcustomerretention.

• ChoicesOnlineStore(COS)

Itallowsinsurersandtakaful operatorstoprovidedirectpurchaseof productsonline.

• Takaful&InsuranceMobility MadeSimple(TIMMS)

Itisacross-platformmobilepointof salessolutionallowingagentsto identifyclientfinancialneedsvia CustomerFactFind,recommend products,makepresentations,generate quotes,ande-submitapplications,ina regulatorycompliantprocess.

• EnterpriseProduct Configurator(EPC)

Itreducesthetimetomarketfor insuranceandtakafulproductsandhas beenbuilttorapidlysetupproduct rates,illustrations,validationengines aswellasanautomatedtesting moduleallowingquickproduct deployment.

• Multi-channelDistribution ManagementSolution (McDMS)

Itcanbeusedforgeneralagencies, IFAs,brokers,ALCs(AgencyLeader Corporations)tosimplifyoperations byconsolidatingtheirdiverse requirements.

SuccessfulDeliveryofCustomer Requirements

Withitsarrayofuniqueservices,OneTwo OneAdvisorhasbeensuccessfully deliveringtoitscustomers'requirements. Thecompanyhascreateda'Customer Self Service'Portal—anon-demandaccesspoint thatenablescustomerstoviewtheir insurance/takafulaccount,anywhereand anytime.Itenablesthepolicyholderstoview theirpoliciesandcertificatedetailsviaa simpleinternetconnection.

Additionally,theportalalsoprovidesasafe avenueforcustomerstoupdatetheir personalinformation,paypremiums,switch funds,printdocuments,updatebeneficiary details,requestpolicychanges,andengage infilingclaimsandprocessing,which traditionallywouldtakeweekstobe executedduetosiloedlinesofbusiness

MappingFutureProliferationsand Expansions

Duringtheglobalpandemic,OneTwo OneAdvisorsensedtheopportunityto offerfinancialservicesandhealth servicesonlinewithlifestylefinancial& healthadvice.Recently,itlauncheda new knowledge portal (www.u12know.com)inMalaysia(where itgrewthebusinessto4000users)for providinglifestyleadviceonFinancial PlanningandHealthandWellness.

Foreachcountry,itwillbetranslated intothelocallanguage,andtheservices willcontinuouslyextendtoinclude lifestylefinancialgoalswith recommendationsforfinancialand businessproducts,includingthe company'smulti-lingualchatbot&Robo Advisor(whichprovidesadviceon financialgoals).

Inthefuture,OneTwoOneAdvisor furtherplanstoexpanditsbaseto SingaporeandIndonesiaandwillbe lookingatexpandingtoEuropeandthe USAaswell.Italsoplanstolaunchits PredictiveAnalyticsaswellasitsmultilingualChatbot.,whilebeingonthe lookoutfornewbusinessopportunities.

“One Two One Advisor follows the tagline–We don't follow Trends, we pioneer them”

Kevin Steer , CEO