In 2017 we created The Hearing Care Partnership: a specialist hearing business built for independent opticians. Today we partner with over 300 independent practices.
We designed and built the business from the ground up, implementing a completely new approach to connecting best-in-market audiology and independent optometry. This enables us to create a highly personalised patient experience and improve profitability for your practice.
Our business is based around a simple philosophy of working in close partnership to provide the best possible care. Ultimately, our aim is to create patients for life. We achieve this by staying true to our DNA of listening, empathising, educating and delighting.
Finally, by leveraging our collective expertise in both optical and audiology, we aim to provide a quantum leap in the value to independent opticians.
RYAN LEIGHTON CEO
WHAT ARE THE BENEFITS TO YOU?
Our specialist hearing care service is designed to improve patient retention
Our community engagement and proactive marketing creates new patients
The integration of hearing and optical, delivered with care, improves the value proposition
There is zero cost to our partners, so all share of revenue is a profitable contribution
Staff incentives for your team for booking appointments
Introducing audiology services can lead to an increase in new patients for your practice
The Hearing Care Partnership seamlessly integrates a highly personalised audiology service into your practice, benefiting your patients and complementing your service offerings.
We’ve proudly remained a family-owned and operated business, with our commitment to audiology and patient care deeply embedded in our heritage.
Our emphasis lies on meticulous care and clinical excellence.
Incorporating audiology into the optical journey ensures maximum profitability for your business.
HOW DOES IT WORK?
To put it simply, we offer a full hearing care service from within your practice. From quick hearing assessments to in-depth, full consultations, hearing aid fittings and aftercare, wax removal and hearing protection, we provide end-to-end hearing care.
We provide a dedicated staff training programme to bring you up to speed before we launch, and ongoing training thereafter.
Our audiologists are employed by The Hearing Care Partnership and work from your existing optometry consulting room.
And because we’re always up-to-date with the very latest developments in hearing care, we’re able to bring your patients a carefully curated service from the world’s most advanced hearing aid manufacturers.
At absolutely no cost to the independent and working as a true partnership, we work together with you as one team, growing the hearing care offering within your business. Incorporating audiology into your practice will naturally enhance the growth of your optical business alongside this additional service offering.
Zero cost to your business
WHY THE HEARING CARE PARTNERSHIP?
You’ll receive a dedicated training programme
We pay for marketing materials, campaigns and drive new patients
Six patients per clinic day
Noncompete exclusivity
Share of revenue Complete data protection
Dedicated Patient Support team Family owned for over 95 years
HEARING CARE SERVICE WITH A DIFFERENCE
Our highly professional clinical service connects market-leading audiology with independent optometry and puts the patient at the heart of everything we do.
We are committed to providing lifelong hearing care. With state-of-the-art hearing care technology and our team’s clinical expertise, we offer a personalised service focused on delivering thorough and high-quality care. Our aim is to assist people in reconnecting with meaningful conversations, enabling them and their families to live life to the fullest.
OUR TEAM:
RYAN LEIGHTON CEO
REBECCA SHARP Managing Director
CHRIS POWELL Regional Manager
LEE BARFOOT Area Manager
LINDSAY FAIRHEAD Finance Director
ASHISH SHAH Professional Services Manager
ANDREW BRIDGES Director of New Business
MATT DUDDY Area Manager
KAREN PRICE Head of People
RAVINDER BANGAR Head of New Business
GEMMA CLARE Area Manager
BETH NEWBOULD Professional Services Manager
LOUISA EDWARD HR Manager
BUILDING OUR TEAMS
“Our recruitment process is second to none. Our people are the heart of what we do, and our highly qualified team is employed by The Hearing Care Partnership. They are patient-centred and dedicated to offering the utmost in care. Our growing team is highly specialised, and our audiologists are all fully qualified, HCPC registered professionals. They utilise the best technology and build relationships with our partners, becoming integral members of their clinic teams and enhancing the service our partners deliver to their patients.”
KAREN PRICE Head of People
MEET TWO OF OUR AUDIOLOGISTS:
NIKISHA
OLADIPUPO BSc HAD
Audiologist & Hearing Aid Dispenser
Nikisha has been a fully qualified audiologist for more than twelve years, having graduated from the University of Bristol in Summer 2012.
After gaining her degree, she worked as part of a fantastic NHS team in Bath for two years, which greatly developed her clinical expertise. Following her time in the NHS and later in the private sector, Nikisha wanted to broaden her knowledge further, and so five years ago joined The Hearing Care Partnership, where she has been able to continue to build her extensive skillset.
“I decided to join the team at The Hearing Care Partnership because they are renowned for delivering great customer service and great technology to their clients, which is something I wanted to be part of. In addition, working alongside optical practice teams was an intriguing proposition, and a whole new experience for me.”
SAM GREENWOOD BSc RHAD
Audiologist & Hearing Aid Dispenser
Sam graduated from The University of Southampton in 2014 as a qualified Audiologist and Hearing Aid Dispenser.
Sam has seen the effects of hearing loss first-hand, as his younger sister was born with a profound hearing loss and consequently fitted with a cochlear implant. This experience has given Sam an enormous amount of empathy for his patients and the ability to appreciate the amazing benefits that an audiologist, and hearing devices, can provide a patient and their loved ones.
“I am incredibly proud and excited to be here at The Hearing Care Partnership. The company’s core values and patientcentred approach to audiological rehabilitation allow me to provide the best support and care for my patients, with no compromises”.
INTEGRATED MARKETING
We work with you to create a tailored marketing communication that benefits your optical and hearing care service and drives footfall.
WINDOW AND IN-STORE POINT OF SALE communicating the available hearing care services.
TALKING POINTS
Our annual publication is dual-branded to engage with your optical base and encourage them to book a hearing appointment alongside your eye care services. It includes great insights into the world of hearing care, as well as optical content and optional customisable sections for you to tailor to your needs.
SEE WHAT OUR PATIENTS HAVE TO SAY
The Hearing Care Partnership is rated Excellent
“Friendly and extremely professional service. Thorough examination, would highly recommend.”
By John
“Life changing – totally recommended from the first consultation to the after care. My Audiologist, Kayla, is the key to restoring my hearing to a detail and level that has to be experienced to be fully appreciated. To sum up –Life Changing…
By Patrice Rowell
“Happy with the prompt and efficient service. Very thorough test!”
By Susan Williams-Jones
“First class service, helpful and friendly staff.”
By Judith
“I cannot praise this service enough, it was all excellent. The individual I dealt with, Iram was very knowledgeable and nothing was too much trouble. I would definitely recommend to others.”
By Lindiloo58
DIGITAL
A dedicated page on our website with personalised content provided by us. The dedicated partner page features online booking which allows patients to book an appointment on a day and time that suits them.
PARTNER PORTAL
A centralised hub for transparent management of your audiology-related business with us. Download marketing collateral, view financial information, and stay updated with the latest news from THCP in one seamless platform.
Brilliant service – the hearing specialist who helped me with my blocked ears in Stafford was fantastic. Really calm, compassionate and professional. I suffer from severe anxiety and she did everything in her power to put me at ease and inform me of what needed to happen. Both ears unblocked too! 10/10 – fantastic service. Thank you!”
By Mr Rooney
DON’T JUST TAKE OUR WORD FOR IT
“ They shared our ethos straight away, they shared our passion for giving great customer service – that was essential to us. We’re here to deliver the best in eye care, nutrition care, with the most advanced technology, and the fact that they are using that is great. Our customers and patients really like the similarity and symbiosis.
It’s strengthened our business for the future; increased its value. In times where the business can be quiet, that increased cash flow, can make it more resilient and stronger. The Hearing Care Partnership gives us that resilience and I think it will for the future. ”
Dermot Keogh
Keith Holland Opticians
“ We had a two-hour training session – we learnt a lot about the hearing care services that were provided.
I think we’re all very confident about introducing the hearing care services. It’s just great working with people who know what they’re doing.
I spoke to a patient with new hearing aids and he was delighted with the service. ”
Richard Stent
Richard Stent Optometrists
“ When we were initially contacted by THCP, we were sceptical about whether it would be a fit for us. One year after starting, we can say wholeheartedly that deciding to work with THCP was one of the best decisions we have ever made. Patients love the fact that we offer hearing care alongside eye care, and the feedback has been unanimously positive. Our staff have been pleasantly surprised at how easy it’s been to book hearing care appointments, which are free for patients.
THCP is a delight to work with, and nothing is too much effort for them. They are 100% invested in our joint success. THCP funds and drives marketing for the hearing care service, and as a result, we have had new people come to the practice for eye care. We have grown from one day a week of hearing care to three days, and we are very busy with full clinics.
The best thing of all is the extremely positive feedback from every patient who has engaged with our hearing care service. ”
Steve Wright Malcolm Gray Optometrists
WHAT OUR PATIENTS SAY
First hearing test at age 77
“The test was comprehensive and results explained in an easy to understand way. The audiologist had very good interpersonal skills. Overall it was an enjoyable and rewarding experience.”
Clear, concise and comfortable
“I had a very thorough and comprehensive meeting with my hearing aid consultant who went through each procedure clearly and patiently with me. My hearing ability was updated with aids and adjusted to suit. Advice was clear and concise and I felt very comfortable with the outcome.”
