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Table of Contents
1. PART 1 The Strategic Human Resource Management Model
1. CHAPTER 1 Strategic Human Resource Management Learning Objectives
What Is Human Resource Management? Making Human Resource Management Strategic
Spotlight on Ethics: What Is a “Right” Behaviour?
The Organization of Human Resource Management
Today’s Human Resource Management Professional
The Framework Used in This Book
Spotlight on HRM: Human Capital: A Key to Canada’s Competitiveness
Summary
Terms for Review
Review and Discussion Questions
Short Case1-1: Human Resource Decision Making at Canada Importers
Ltd.
Case Study: DigiTech: Connecting Organizational Strategy to Human Resource Strategy
1. PART 2 Planning Human Resources
1. CHAPTER 2 Job Analysis and Design
Learning Objectives
Uses of Job Analysis Information
Steps in the Job Analysis Process
Job Description
Job Specifications
Job Performance Standards
Spotlight on HRM: Job Descriptions Can Help Meet
New Hires’
Expectations of the Job
Competency Models
Spotlight on Ethics: Job Design, Supply Chain, and Company Values
Job Design
Job Analysis in the Gig Economy
Summary
Terms for Review
Review and Discussion Questions
Short Case 2-1: Maritime Wooden Boats
Case Study: Starbright Casino: Using Job Analysis for Job Rotation and Redesign
1. CHAPTER 3 Human Resource Planning
Learning Objectives
Relationship of Human Resource Planning to Strategic Planning
The Human Resource Planning Process
Forecasting Labour Demand
The Supply of Human Resources
Spotlight on Ethics: Cutting Costs
Program Measurement and Evaluation
Human Resource Information Systems
The Role of Data and Analytics in Advancing Strategic HRM
Human Resource Accounting
Spotlight on HRM: Emergent Human Resources
Trends That Were
Accelerated by the COVID-19 Pandemic
Summary
Terms for Review
Review and Discussion Questions
Short Case 3-1: Temporary Foreign Workers
1. PART 3 Attracting Human Resources
1. CHAPTER 4 Legal Requirements and Diversity, Equity, and Inclusion
Learning Objectives
Which Employment Laws Apply?
Human Rights Legislation
Page vii
Spotlight on Ethics: A Weighty Problem
Privacy Legislation
Workplace Policies
Spotlight on HRM: Considerations for a Social Media
Policy
Diversity, Equity, and Inclusion in Canadian
Workplaces
Summary
Terms for Review
Review and Discussion Questions
Short Case 4-1: Climbing the Ladder
Case Study: Metro School District: Born at the Wrong Time?
1. CHAPTER 5 Recruitment
Learning Objectives
Strategic Importance of the Recruitment Function
Constraints on Recruitment
Applying for a Job
Recruitment Methods
Advertising
Spotlight on Ethics: Amazon Scrapped Artificial Intelligence Recruiting
Tool After Discovering It Was Biased Against Women
Spotlight on HRM: Recruiting Digitally
Choosing Recruitment Sources
Evaluating the Recruitment Function
Summary
Terms for Review
Review and Discussion Questions
Short Case 5-1: RecruitRight
Case Study: Crown and Bull Pub: Screening Job
Applicants Based on Applications and Social Media
1. CHAPTER 6 Selection
Learning Objectives
Strategic Significance of the Selection Function
Spotlight on Ethics: Posting an Ad for a Job That Does Not Exist
Steps in the Selection of New Employees
Employment Interview
Spotlight on HRM: Resume Assistant Tool Connects to LinkedIn’s Job
Openings Right From Microsoft Word
Evaluating the Selection
Summary Terms for Review
Review and Discussion Questions
Short Case 6-1: A Selection Decision at Empire Inc.
Case Study: Trajectory Investments: Evaluating the Selection Process in a
New Region
1. PART 4 Placing, Developing, and Evaluating Human Resources
1. CHAPTER 7 Onboarding, Training and Development, and Career Planning
Learning Objectives
Strategic Importance of Onboarding, Training, and Development
Onboarding
Training
Spotlight on HRM: Five Steps for Onboarding New
Employees Virtually
Employee Development
Evaluation of Training and Development
Spotlight on Ethics: Was It Really That Good?
Career Planning and Management
Summary
Terms for Review
Review and Discussion Questions
Short Case 7-1: Interest Inventories for Career Planning
Case Study: Calico Industrial Furniture: A New Career Planning Initiative
1. CHAPTER 8 Performance Management
Learning Objectives
Introduction to Performance Management
Performance Appraisal Purpose
The Performance Appraisal Process
Page viii
Spotlight on HRM: Management by Objectives at Agilent Technologies
Spotlight on Ethics: Evaluating Your Boss’s
Performance
Communicating Feedback
Talent Management
Summary
Terms for Review
Review and Discussion Questions
Short Case 8-1: The Malfunctioning Regional Human Resource Department
Case Study: Start Up Central: Performance Appraisal Issues
1. PART 5 Motivating and Rewarding Human Resources
1. CHAPTER 9 Compensation Management
Learning Objectives
Total Compensation Model
Objectives of Compensation Management
Determining Base Pay
Spotlight on Ethics: Job Evaluation and the Wage Gap
Variable Pay
Pay Equity
Spotlight on HRM: What Can Employers Do to Address
Gender Pay
Inequity?
Pay Secrecy
Summary
Terms for Review
Review and Discussion Questions
Short Case 9-1: Compensation Administration at Reynolds Plastic Products
Case Study: Greener Environmental Services, Inc.: Flexible Benefit Program
1. CHAPTER 10 Employee Benefits
Learning Objectives
The Objectives of Benefits
Legally Required Benefits
Spotlight on Ethics: Today’s Decisions Can Become Tomorrow’s Dilemmas
Voluntary Benefits
Spotlight on HRM: Four Steps to Building a Successful Financial Wellness
Program
Flexible Benefits and Emerging Employee Assistance Programs
Management of Voluntary Benefit and Service
Programs
Summary
Terms for Review
Review and Discussion Questions
Short Case 10-1: Low Uptake on Benefits at Blueprint Technologies
Case Study: Aptech Medical Laboratories: Flexible Benefit Program
1. PART 6 Maintaining High Performance
1. CHAPTER 11 Managing Employee Relations
Learning Objectives
Strategic Importance of Employee Relations Practices
Effective Employee Communication
Employee Counselling
Employee Discipline
Dismissal
Employee Rights
Spotlight on HRM: Termination Time
Employee Involvement
Spotlight on Ethics: The Ethics of Employee Monitoring
Job Security, Downsizing, and Employee Retention
Summary
Terms for Review
Review and Discussion Questions
Short Case 11-1: The High-Involvement Workplace
Dilemma
Case Study: Doan v. City of New Halidart: Carl Doan
Background
1. CHAPTER 12 Ensuring Health and Safety at the Workplace
Learning Objectives
Workplace Injuries and Health Hazards
Federal and Provincial Safety Regulations
Page ix
Responsibility for Health and Safety
Spotlight on Ethics: A Question of Safety
Workplace Stress
Spotlight on HRM: Safety Issues in Planning for a Pandemic or Emergency
Other Contemporary Safety Issues
Occupational Health and Safety Strategy
Summary
Terms for Review
Review
and Discussion Questions
Short Case 12-1: Safety at Petro-Plus Quick Stop
Case Study: Perth Metro Transit
1. CHAPTER 13 The Union–Management Framework
Learning Objectives
Why Employees Seek Union Representation
Labour Unions: Goals and Structure
Trends in Union Membership
The Impact of Union Representation
Spotlight on HRM: Moving Toward Cooperation?
The Legal Environment
The Collective Bargaining Process
Spotlight on Ethics: Ethics and Refusing to Work
Negotiating a Collective Agreement
Administering the Collective Agreement
Public Sector Bargaining
Human Resource Practices in the Union Environment
Implications of Union Avoidance Approaches
Managing in a Union Environment
Summary
Terms for Review
Review and Discussion Questions
Short Case 13-1: My Work Was Done!
Case Study: Traveller Inn Hotels: Labour Management
Relations
WE Connections Cases
References
Glossary
Index
Chapter-by-Chapter Changes
Chapter 1: Introduces a new framework for the content presented in the book, and updates to all figures to be current with the latest Canadian workplace trends.
Chapter 2: Includes a new Spotlight on Ethics, short case, and photos.
Chapter 3: A new short case and two longer cases provide students with current and relevant scenarios faced by HR practitioners, highlighting the balancing act of HR supply and demand.
Chapter 4: Significant revisions including a new chapter outline, learning objectives, Spotlight on HRM, Spotlight on Ethics, and short case to reflect
the current state of the legal environment surrounding HR practice in Canada. The content is expanded to reflect the increasing importance of diversity, equity, and inclusion in Canadian workplaces and the role of HR policies to guide practice.
Chapter 5: Canadian companies from across the country as well as global companies (e.g., Facebook, Google) continue to appear prominently. A new Spotlight on Ethics and short case are provided.
Chapter 6: New Spotlights on HR and Ethics, short case, and photos situated in research and guidance on selection practices bring the chapter material to life.
Chapter 7: Provides new and revised figures, the addition of learning theory,
further streamlining of content, and a new short case.
Chapter 8: Includes a new Spotlight on Ethics on evaluating your manager’s performance, enhanced clarity and conciseness of content, and revised figures.
Chapter 9: New framing around the total compensation approach, revised and new figures, well-known company examples, and removal of some advanced compensation material make this chapter yet more relevant.
Chapter 10: Boutique-style benefits options and benefit provider options now available to Canadian employers are highlighted. A new short case and figures show how benefit practices are used by employers.
Chapter 11: New examples expand on the Canadian context and bring the employee relations concepts in the chapter alive.
Chapter 12: A new health and safety case builds on the previous 11 chapters.
A new individual chapter case highlights how judgment in a critical moment can lead to safety risks.
Chapter 13: New cases give students the opportunity to examine a union drive in a workplace and reactions of HR and management to the union drive. A new individual chapter case provides students with the opportunity to examine grievances in a hotel chain.
Key Features
In addition to new features, important key features from previous editions have been retained.
Cases—The text features an individual case and a running case anchored to material for every single chapter. The individual chapter cases highlight unique HR contexts and the strategic role of HR in today’s organizations. Available on
Connect, the WE Connections cases feature a tech start-up that is struggling with human resources management challenges as the company continues to grow. Both of the cases allow the student to further learn about how HR can make a significant contribution to organizational success and growth through the application of chapter content.
Page xii
Spotlights—All chapters provide a Spotlight on HRM, focusing on an emerging
practice, issue, or HR opportunity. Some Spotlights from previous editions have been retained at the request of reviewers; the new ones reflect current trends and practices.
Ethics Box—A significant feature is the Spotlight on Ethics, in which an ethics issue relevant to the chapter content is discussed.
Research—To assist students in making optimal use of online resources for more information on HR topics, HR-related websites are provided throughout the text and hotlinked in the ebook. To facilitate classes, discussion questions are included at the end of every chapter.
In-Text Glossary—Important terms and concepts are highlighted with boldface
type in the text and also defined in the text in the margins, allowing students to find critical definitions at a glance. All terms appearing in boldface are referenced in the Terms for Review section at the end of each chapter. They can also be found in the Subject Index, highlighted in a secondary colour. Finally, a full list of glossary terms is also provided in the end matter of the text.
Find the original Textbook (PDF) in the link below:
