NoVacancy 2025 Event Magazine by terrapinnaus

17-18 September 2025

International convention centre sydney

Welcome to NoVacancy 2025!

Welcome to NoVacancy 2025! Whether this is your first visit or you’re one of our many returning friends, we’re delighted to have you join us for Australia’s leading hotel and accommodation industry expo. A special welcome as well to our interstate and international guests who help make NoVacancy a vibrant, world-class event.

There’s a unique energy on the show floor that you can only experience in person - the excitement of over 250 exhibitors, the buzz of thousands of professionals coming together, and the genuine connections made in every corner of the event. Across two days, you’ll discover the latest innovations in hotel technology, design, F&B, sustainability, operations, and guest experience. Everything you need to keep your business moving forward is here.

As our sector evolves at unprecedented speed, you’ll see the latest in AI driven automation, sustainability solutions, and guest experience innovation right here on the show floor.

NoVacancy is all about connection. Whether you’re networking in our lounges, discovering new products and partners, or attending expert-led sessions in our conference program, you’ll find opportunities to learn, share ideas, and build relationships that last long after the event closes.

None of this would be possible without the dedication and countless hours put in by the passionate team behind NoVacancy. Throughout the year, our team works tirelessly to bring you an expo that sets the benchmark for the industry and creates a space where big ideas and lasting partnerships are born. We are here to support you, so if you need anything during the show, please reach out.

Make the most of your time with us by downloading the NoVacancy app to connect with peers, schedule meetings, and keep updated with everything happening at the event.

A special thank you to our sponsors, partners, exhibitors, and speakers for your support and vision. And to all our attendees, thank you for your energy, curiosity, and commitment to shaping the future of our industry.

Enjoy the buzz, embrace every opportunity to connect, and let’s make this the most memorable NoVacancy yet. We look forward to staying connected and supporting your success this week and into the future.

Manager NoVacancy

meet the team

Matthew Gatfield General

Katarina Mesarovich Conference Producer

Laura Ward Networking Manager

Rita Nehme Marketing Director

Laura Flannery Marketing Manager

Josko Kazija Business Development Manager

Jason Gazal Exhibition Manager

Pinky Ho Event Operations Manager

Matthew Williams Managing Director

With thanks to our

MEDIA AND INDUSTRY PARTNERS

EVENT INFORMATION

ORGANISERS OFFICE

Located on level 5 of the Exhibition Centre.

LOST AND FOUND

Please enquire at the ICC Sydney Exhibition Centre customer Service Desk located on level 2 next to hall 4.

FIRST AID

In the event of any accident or emergency, please report this to an Organiser at the Organiser’s Office or Security at the entry of the show.

ATMs

ATMs are located at the southern end of level 2 at the ICC Sydney Exhibition Centre.

TOILETS

Please see the show map at the back of this magazine for locations of toilets including disabled facilities. Directional signage also exists on the high walls of the venue inside the halls.

CLOAKROOM

The venue cloakroom is located on level 2 next to hall 4 (Customer Service Desk).

NO SMOKING

The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated smoking areas should you wish to smoke.

NO CANVASSING

Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, except by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organiser’s Office located on level 5 of the Exhibition Centre.

PRIVACY

Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns, please

WHAT’S ON

Product Sourcing

Discover over 250 industry-leading exhibitors presenting the latest innovations and solutions tailored for every facet of the accommodation sector. At NoVacancy 2025, we’re proud to unite the brightest minds and pioneering brands, offering you direct access to the very best the industry has to offer, all under one roof.

From breakthrough technologies to design, guest experience, and operational efficiency, our exhibitors are experts at the forefront of their fields. Take advantage of this unique opportunity to connect, collaborate, and source cutting-edge solutions to power your business forward.

For a complete list of exhibitors, please see pages 198-199.

The Summits

Experience nine dynamic summits. Dive into comprehensive sessions packed with actionable insights, growth strategies, and the latest industry trends.

These summits offer the perfect platform to hear from thought leaders, engage in dynamic discussions on today’s most pressing challenges, and discover fresh ideas to drive your business forward. Personalise your event journey by selecting from a diverse range of sessions designed for every business function.

For the full agenda, see pages 12-15.

* LOWER LEVEL SUMMITS

Please go to the exit and follow the signs to find the summit sessions on the lower level.

The Innovation Hub

NEW

For the first time, NoVacancy is introducing the Innovation Hub, a dedicated space to discover the freshest ideas in hospitality. Meet the incredible minds behind emerging start-ups, explore bold new concepts, and get inspired by the future of the industry.

Not to be missed at NoVacancy this year, the Innovation Hub is where industry professionals should go to discover what’s next.

The Pitch Series

NEW

Emerging businesses will pitch their boldest ideas to a panel of industry judges, investors, and potential partners. From game-changing guest experiences to smarter operations, see what’s next in hotel and accommodation innovation.

Thursday at the Sustainable Hotel Summit

Discover the next wave of hotel design at NoVacancy’s Room Sets

Step into the future of accommodation with our fully styled Room Sets, immersive real-world spaces brought to life right on the expo floor. From modern guest rooms and luxe bathrooms to vibrant communal areas, each Room Set showcases the latest in sustainable materials, smart technology, and multifunctional design.

Discover how the newest eco-friendly furnishings, energy-efficient lighting, and low-impact finishes combined with innovative layouts to maximize both style and space. Whether you’re designing a boutique retreat or upgrading a large-scale property, you’ll find actionable inspiration and practical solutions tailored to today’s guest expectations: comfort, convenience, sustainability, and seamless functionality.

NoVacancy 2025 is your chance to experience firsthand how form, function, and responsibility intersect, helping you create guest spaces that are as impressive as they are future-ready.

NoVacancy Central Lounge

Download the NoVacancy App

The official event app is your personalised concierge, designed to help you effortlessly connect with peers, curate your agenda, explore the exhibitor showcase, and stay informed in real time.

Exclusive features, such as Meet the Editor with Accom News, are just a tap away. Download the app and enjoy seamless access to everything NoVacancy has to offer.

Step into the heart of the event at the NoVacancy Central Lounge, your go-to destination for meaningful conversations, networking, and deal-making. This exclusive hub is designed to help you build powerful business connections, discover new partnerships, and unlock valuable opportunities.

Enjoy an unforgettable atmosphere with live music, exceptional catering, and a vibrant energy that makes every interaction memorable. Elevate your business, expand your network, and make your mark on the industry at the NoVacancy Central Lounge.

NoVacancy Connections Lounge

The NoVacancy Connections Lounge is one of several welcoming networking areas on the show floor. It’s the perfect spot to take a break, meet industry peers, and enjoy relaxed conversations in a comfortable setting. Whether you’re looking to expand your network or catch up with colleagues, the Connections Lounge offers a convenient space to connect and unwind during the event.

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Live podcast sessions

Don’t miss the excitement of live podcasting at NoVacancy 2025. Across two days, the acclaimed “A Room With A View” podcast, will be broadcasting directly from the show floor, capturing the energy and insights of the industry as they happen.

Tune in as renowned hosts Scott Boyes, CEO and CoFounder of Trilogy Hotels, and Grant Alchin, COO and Co-Founder of Trilogy Hotels, sit down with special guests to explore the latest trends, big ideas, and leadership stories in hospitality and the visitor economy. These engaging sessions are your front-row seat to candid conversations and expert perspectives that matter.

Add these live podcast recordings to your agenda for an unmissable opportunity to learn from leading voices and stay connected to the pulse of the hotel industry.

Amadeus Content Hub

Step into the Amadeus Content Hub and discover the latest advancements shaping the future of accommodation solutions. Located on the exhibition show floor, this dedicated space features a dynamic program of 20-minute mini-sessions across two action-packed days—each designed to highlight breakthrough software, innovative technologies, and emerging industry trends.

Whether you’re new to Amadeus or a long-standing partner, you’ll gain valuable insights into the newest solutions transforming the accommodation sector. Don’t miss this chance to stay ahead of the curve, deepen your knowledge, and connect with industry leaders at the Amadeus Content Hub.

See pages 70-71 for the agenda.

AGENDA | WEDNESDAY,

9.30

The ‘unplugged’ advantage: Why digital detox drives demand for small properties

Michael Lamprell, Co-Founder and CEO, CABN

9.55

Masterclass: Influencer strategy for independents

Jessica Baider, Influencer & Content Manager MEAAPAC, ACCOR

10.40

1 perfect photo is worth 1,000 bookings

Mauro Risch, The Hotel Photographer

11.05

Building a sales culture in guest-facing teams

Sandra Swatton, Managing Director, Hospitality Associates Australia

11.30

Buying, selling and valuing your asset

Brett Salter, Head of Accommodation, Endeavour Group / ALH Hotels

9.30

Modernising check-In: What to automate and what to keep human

Brett Salter, Head of Accommodation, Endeavour Group / ALH Hotels; Greg Spicer, Chief Executive, Xn protel Systems Australia

10.15

The art of creating luxury experiences without the luxury price tag

Heinrich Saayman, Director, SiLANT Technologies

10.40

From click to check-out: How we’re using tech to make stays feel personal

Nick Ellis, Freelance; Craig Dennington, Sales Director, Agilysys; Andrew Hewitt, Group Manager, Rambla

11.25

Behind the PMS & POS Screens: Guest-facing, staff-facing, or headless interfaces?

Greg Spicer, Chief Executive, Xn protel Systems Australia

11.50

Game changers: If you’re new to AI, this is where you start

Nick Ellis, Freelance; Gemma McCourt, CPO, Mandala Hotels & Resorts; Andrew Hewitt, Group Manager, Rambla; Canary Technologies

12.35

Balancing comfort and cutting-edge tech: How much is too much

Ted Horner, Owner, E Horner & Associates; Sihil Piyasari, Head of Technology Field Services East Asia & Pacific (EAPAC), IHG Hotels & Resorts; Heinrich Saayman, Director and Founder, SiLANT Technologies

13.05

Sustainable practices for small accommodations

Winnie Stubbs, Lifestyle Writer, Timeout Australia

Sonny Vrebac, CEO and Co-founder, Bubbletent Australia; Celine Hurelle, General Manager Accommodation, Intrepid Travel

14.15

From hidden gem to fully booked: Practical steps to get found and get booked

Tamie Matthews, CEO + Founder, RevenYou

14.40

Masterclass: Leveraging AI for your hotel business

Bart Sobies, CEO, ibooked.online

15.25

How to maximise your participation in consortium programs

Gemma McCourt, CPO, Mandala Hotels & Resorts

Please visit the website for more speakers.

What does a smart tech stack look like in 2025?

James Lemon, Global Lead - Travel, Transport, Leisure and Automotive, Stripe

Visit the website for more speakers.

Preparing for AI: Opening up data channels

Brendon Granger, Chief Experience Officer, Technology4Hotels

Visit the website for more speakers.

Case Studies: Where is AI going in hotels?

David Thompson, CEO & Co-Founder, mymai.ai

9.30

A TikTok x Accor conversation: Reaching new audiences

Declan Malone, Client Partner, TikTok; Mady Mitsoulas, Manager, Digital Media, Accor

10.20

Strategies to simplify your digital presence

Peter Harris, Founder and CEO, LT Network; Kari Hunter, Senior Director, Commercial and Revenue Management, Choice Hotels; Amy Chery, Digital Marketing Director, Salter Brothers Hospitality; Cooper Jitts, Founder, Talk Agency

11.05

Winning algorithms: The power of human-led content

Georgia Rickard, Founder, Georgia’s Media Circle

11.30

Beyond Google: How hotels can win in the age of ChatGPT and AI search

Jackie Douglas, President, HSMAI - Asia Pacific; Tracey Macarthur, Senior Marketing Manager, Digital, Campaigns & Hotel Marketing, Travel & Leisure Co.

12.15

What’s influencing booking behaviour in 2025?

Michael Brennan, Director, Business Development, Expedia Group Advertising, Expedia

12.40

Microdose the mainstream: Storytelling with edge in a crowded market Pascale Rocher, Area Director of Marketing, Crystalbrook Byron and Vincent

13.05

Nailing your influencer strategy

Georgia Rickard, Founder, Georgia’s Media Circle; Stacey Plaine, Director of Marketing & Communications, The Langham Gold Coast; Jessica Baider, Influencer and Content Manager MEAAPAC, Accor

14.15

Pushing boundaries: Bold brand moves that work Andre Jacques, Regional Director of Marketing, Pacific, The Langham Hospitality Group; Pascale Rocher, Area Director or Marketing, Crystalbrook Byron and Vincent; Jade Cooper, Director of Marketing, M&L Group; Victoria Peterson, Group Director of Marketing Performance, Salter Brothers Hospitality 15.00

15.50

Strategy first: Why your creative plan beats random posting

Kate Branch, Chief Marketing Officer, Emerald City Hotels

16.15

Q&A: The Small operator’s toolkit: Systems, bottlenecks and balance

Emily Stephens, Managing Director, The Accommodation Project

Robotics session 15.05

Activating brands with local experiences & media collaborations

Victoria Peterson, Group Director of Marketing Performance, Salter Brothers Hospitality; Kate Branch, Chief Marketing Officer, Emerald City Hotels; Josh Hunt, Chief Marketing Officer, Drifter; Naomi Hammond, Director of PR & Communications, Accor

16.15

Your cloud budget: Planning for subscription tech

Ted Horner, Owner, E Horner & Associates

Visit the website for more speakers.

Smart Budgeting: Maximising ROI on paid ads

Amy Cherry, Digital Marketing Director, Salter Brothers Hospitality; Pascale Rocher, Area Director of Marketing, Crystalbrook Byron and Vincent; Jamie Binder, Marketing Manager, Morris Escapes

14.00

9.55

The design of storytelling: Weaving history into modern hospitality

Tracey Wiles, Principal and Regional Interior Design Leader, Woods Bagot; Angela Biddle, Principal, FK Architects; Marie Colangelo, Project Director, REpositioning Projects, Salter Brothers

How to make daggy cool

Juliet Ashworth, Creative Director/ Owner, CHADA; Caspar Tressider, Owner Operator, The Hillcrest Motel; Rob Bartlett, Finance & Operations Executive, Bar Group; Larissa Fuller, Project Design & Delivery Manager, Drifter

‘Room With A View’ podcast with special guest Hosted by Scott Boyes, CEO and Grant Alchin, COO, Trilogy Hotels

Please

13.05

Ask me anything: Roundtables with design experts

Tracey Wiles, Principal and Regional Interior Design Leader, Woods Bagot;Juliet Ashworth, Creative Director, CHADA; Kirsty Ludbrook, Creative Director, Ludbrook Agency; Belinda Cendron, Owner, Sourceress; Mauro Risch, The Hotel Photographer

14.15

Regenerative tourism: Designing hotels that give back to nature

Michael Lamprell, Co-Founder & CEO, CABN

14.40

Turning guest wellbeing into brand value

Kirsty Ludbrook, Director, Ludbrook Agency; Juliet Ashworth, Creative Director/Owner, CHADA; Kris Abbey, Founder and Managing Director, Spa & Wellness; Alicia Lynch, Director, Interior Design & Design Management, Marriott International

15.30

The Sundays: Designing for today’s traveller

Syed Raza, GM, The Sundays, Hamilton Island; Courtney Barry, Marketing Director, Hamilton Island; Carrie Williams, Interior Designer, Hamilton Island

Please

Workshop: How to make the most of an opportunity

Caspar P. Schmidt, Founder & Managing Director at QCC Collection Group; Kathryn Carling, Area General Manager, DOMA Hotels; Stacey Plaine, Hotel Marketing Expert; Samuel Vivas Imparato, Learning Facilitator, Blue Mountains International Hotel Management School

Please visit the website for session information.

13.05

How you can build exposure

Julie Ockerby, Principal Director, Meli Studio; Malakai Yeomens, Operations Manager, Doma Hotels; Scott Bear, Lead Committee Member, Young Hotel Leaders; Lachlan Garrett, Event Sales Manager, W Sydney

14.40

Developing leaders for the future

Matthew Peade, Director of Learning & Organisational Development, TFE Hotels; Naly Silva, Executive Assistant Hotel Manager, TFE Hotels; Justine Coathalem, Learning & Organisational Development Coordinator, TFE Hotels; Sidd Singh, Cluster General Manager, TFE Hotel; Jay Hore, Area General Manager , TFE Hotels; Fernando Rosseau, Executive Assistant Hotel Manager, The EVE Hotel Sydney

One industry, many paths: How we shape hospitality together

Amelia Perez, Development Manager, Australasia at Hilton Hotels; Scott Bear, Lead Committee Member, Young Hotel Leaders; Chris Boyd, Senior Associate, Investment Sales, JLL’s Hotels & Hospitality Group; Anna Church, Senior Development Manager, Australasia and Pacific, IHG Hotels & Resorts; Elise Dao, Associate Asset Manager, Salter Brothers

| page 70

Beyond the booking to the future of hotel selling

Malcolm Hazelton, Distribution Specialist, Amadeus Hospitality

Book direct strategies meeting and events

Angel Yap, Delphi Specialist, Amadeus Hospitality

Travel intelligence made actionable with AI

Mike Evans, Travel Intelligence Specialist, Amadeus Hospitality

Book direct strategy to a seamless guest journey

Bert Goethals, Website, Booking Engine and CRM Specialist, Amadeus Hospitality

The agenda is correct at the time of production. Use the QR codes below to view the latest updates. * LOWER LEVEL SUMMITS

Please go to the exit and follow the signs to find the summit sessions on the lower level.

9.00

AGENDA | THURSDAY,

MAP-MARKER LOWER LEVEL* | pages 48-49

HOTEL LEADERS

9.55

Build once, scale everywhere: Modular design systems for multi-asset portfolios

Jorn Wilkerson, Co-Founder and CEO, Wildaroo Ventures; Helen Kuo, Principal, FK Architects

10.40

The money is there: How to access Australia’s growing sustainable finance market

Diana Rico-Roa, Director, ESG PLUS; Niko Stacher, Senior Manager, Sustainability APACx, Hilton; Mei McNamara, ESG Manager, Salter Brothers; Chris Fitzpatrick, Sustainability Engagement Manager, City of Sydney

11.30

Industry-leading approaches to green procurement

Dr. Nana Bortsie-Aryee, Program Director, Global Green Tag International; Danielle Schembri, Procurement Manager, Choice Hotels

12.15

Every SQM: Rethinking the ‘empty’ in hotel assets

Tarni Nankervis, Operations & ESG, TOGA; Kate Mills, CEO, Property Industry Foundation 12.40

How ProInvest’s 12 hotels won their NABERS stars (and how you can too)

Magali Wardle, Head of Market Development,NABERS; Cindy Van Der Wal, ESG Manager, Pro-Invest Group

13.05

Defits that do good

Ben Stammer, Co-Founder, ReLove; Ren Fernando, CoFounder, ReLove; Michelle Fischl, Director TOGA Procure / Head of CSR, TOGA 13.50

The hidden revenue drivers of eco-certified hotels

Tyann Scott, Global Sales and Business Development Manager, Global Green Tag International; Elissa Keenan, CEO, Ecotourism Australia

14.40

NoVacancy 2025: The pitch series

Judges: Nick Ooi, Investment Associate, Investible; Melissa Kalan, Executive Chair, ARMA - Australian Revenue Management Association; Emma Hynes, Director of Operations - Australasia & Pacific, IHG Hotels & Resorts and Deputy Chair, Accommodation Australia

MAP-MARKER SUMMIT THEATRE | pages 52-53 REVENUE & DISTRIBUTION

7.30

Women In Hospitality Breakfast 8.00

Strategic & Bold: How Women Are Using Strategy, Storytelling & Entrepreneurship to Lead

Sarah Derry, CEO, Sarah Derry; Mundanara Bayles, Managing Director and Co-Founder, BlackCard; Lynda Ugarte-Carral, Non Executive Director (Independent) Service and Creative Skills Australia (SaCSA); Wendy Mak, Chief Marketing Officer, MUFG Pension & Market Services; Renae Trimble, Chief Executive Officer, National Rugby League

9.30

Tourism outlook: Geopolitics & guest trends

Melissa Kalan, Executive Chair, ARMA; James Goodwin, CEO, Accommodation Australia; Matthew Burke, Regional Director - Asia Pacific ex China, STR CoStar; Margy Osmond, CEO, Tourism & Transport Forum

10.05

Overcoming fragmented tech adoption: How to secure owner buy-in

Nathan Cox, VP Operations, ACCOR, NSW/ACT; Amanda Cottome, Director of Operations Pacific, La Vie Hotel and Resorts

10.40

The power of the big idea: Reinvesting in guest experience

Matt Cameron Smith, CEO, Voyages Indigenous Tourism

11.05

Building a billion dollar playground: How we took Australian hospitality global Alex Ormerod, Co-Founder, Luxico 11.30

Hotel precinct development: Blending hospitality, retail & community

Alison Hulm, Director of Development, Australasia, Langham Hospitality Group; Cameron Bourke, Director of Development (Australasia & Pacific), IHG Hotels & Resorts; Richard Crawford, Vice President of Development, AU, NZ and Pacific, Marriott International

12.15

The hotel model debate: Independent, branded, or managed?

Caspar P. Schmidt, Founder & Managing Director at QCC Collection Group; Scott Boyes, CEO, Trilogy Hotels; Jerry Xu, Founder & CEO, La Vie Hotels & Resorts; Tash Tobias, CEO Salter Brothers

13.00

Rethinking operations: What high-performing hotels do differently

Emma Hynes, Director of Operations - Australasia & Pacific - IHG Hotels & Resorts & Deputy Chair - Accommodation Australia; Grant Alchin, COO, Trilogy Hotels; Wayne Taranto, COO, Ovolo Hotels; Kayte Staraj, GM, InterContinental Hayman Island Great Barrier Reef; Sonny Goo, Hotel Manager, The Cordis Auckland 13.50

What’s driving Australia’s hotel investment surge?

Karen Wales, Head of Hotels, Australia, Transaction Services, Colliers

14.15

Hotelier to hotelier: AI shortcuts that changed our operations

Nick Ellis, Australia’s leading hotel innovator; Gemma McCourt, CPO, Mandala Hotels & Resorts; Andrew Hewitt, Group Manager, Rambla

14.40

Driving excellence: Building a unified commercial strategy

Jackie Douglas, President, HSMAI Asia Pacific Inc.; Chris Hallett, Director of Revenue Performance, East Asia & Pacific (EAPAC), IHG Hotels & Resorts; Jarrod Crump, Vice President Revenue Management, Pacific, ACCOR

15.25

NSW’s 40,000 Rooms: Pipe Dream or Plan?

James Goodwin, CEO, Accommodation Australia

MAP-MARKER SUMMIT THEATRE | page 56

9.55

Cutting-edge techniques and tools for optimising RM strategies

Melissa Kalan, Executive Chair, ARMA; Marit Connel, Director of Revenue, TFE Hotels; Miranda Chirau, Senior Director of Performance & Strategy, Revstar Group; Mark Tierney, General Manager – Commercial Strategy & Revenue Optimisation, G’Day Group

10.40

Inside hotel demand: The revenue opportunity gap Leah Rankin, Chief Product Officer, Siteminder

11.05

Hotel commerce 360: Strategy, systems & success Shaizeen Contractor, Chief Commercial Officer, Trilogy Hotels; Ben Salter, Director of Distribution & Systems, Trilogy Hotels

11.30

Building data into meaningful conversations Rhys Dunn, Director of Revenue, Swissotel Sydney

12.40

Turning hospitality data into decisions: An interview on unlocking value with Power BI

David Swann, Director, Hostview; Andrew Penovic, Financial Controller, Hamilton Island Private Apartments

13.05

Cross-functional commercial strategy: Aligning teams for growth

Jurgen Ortlee, Managing Director APAC, IdeaS; Tracey Carter Knox, Acting Commercial Director / Director of Revenue, Sofitel Sydney Darling Harbour; Daniella Tonetto, Senior Regional Commercial Director, Australasia, Hilton 13.50

Upskilling: Utilising AI & other tools to benefit your role

Rhys Dunn, Director of Revenue, Swissotel Sydney

14.40

Best practices for integrating RMS with other hotel operations

Telena Frost, Director of Revenue Management, APAC, Choice Hotels

13.00

Design Talks

MAP-MARKER DESIGN TALKS | pages 66-67 People & Culture Summit MAP-MARKER SUMMIT THEATRE | page 60-61

9.30

2,000 plants & biophilic luxury: How 1 Hotel Melbourne’s green design drives revenue

Nicky Drobis, Partner, Head of Design, FK Architects; Falk Peuser, Principal, FK Architects

9.55

Bringing the X-Factor to your property

Ozge Fettahlioglu, Wellness Design Visionary, CocoPlum; Jane Langof, Feng Shui Master; Melissa Collison, Interior Design Director, Melissa Collison Design; Belinda Cendron, Owner, Sourceress

10.40

Designing for restoration and ‘No Vacancy’ rooms

Hosted by Nicole Downs, Group Director of People & Performance, Australia, Hong Kong and Indonesia, Ovolo Group

9.30

Leadership with heart, diversity, allyship and making a difference

Sarah Derry, CEO, Sarah Derry; Dr Stacey Ashley, CEO, Stacey Ashley

9.55

‘Room With A View’ podcast with special guest

Hosted by Scott Boyes, CEO and Grant Alchin, COO, Trilogy Hotels

Deborah De Jong, Interior Designer, Deborah De Jong Designs 10.40

11.30

Beyond the menu: Making F&B a destination

Julie Ockerby, Creative Director, Meli Studio; Rachel Luchetti, Principal, Luchetti Krelle

12.15

The science of design: The hidden ways in which architecture shapes human behaviour, success, health and wellbeing

Callie van der Merwe, Founder and Creative Director, COOOP; Misho Vasiljevich, Architect, Misho+Associates; Dr. Jan Golembiewski, Director, Psychological Design

13.25

The EVE’s global-local formula

Emma Souter, Regional General Manager, TFE Hotels; Ben Moller, General Manager, The EVE Hotel; Charlotte Wilson, Senior Associate Interior Design, SJB; Rachel Yabsley, Project Director Architecture, SJB

14.15

Leveraging neighbourhood identity in accommodation design and experience

Larissa Fuller, Project Design & Delivery Manager, Drifter; Camille Corlette, Principal, Global Creative Director, Corlette Design

14.40

The wellness premium: How nature-infused design commands higher room rates

Ozge Fettahlioglu, Wellness Design Visionary, CocoPlum; Michael Lamprell, Co-Founder & CEO, CABN

* LOWER LEVEL SUMMITS

Please go to the exit and follow the signs to find the summit sessions on the lower level.

What is ReLove? How hotels can help and why it matters

Ben Stammer, Co-Founder, ReLove; Ren Fernando, Co-Founder, ReLove; Michael Johnson, Ambassador, ReLove

Cultivating growth: How development boosts retention and outcomes

Stacey Ashley, CEO, Stacey Ashley; Nathan Cox, VP Operations, ACCOR NSW/ACT; Rowena Carter, Regional Director of People & Culture, Four Seasons Hotels and Resorts; Mardi Sparrow, Chief People Officer, Trilogy Hotels

12.05

Building career pathways: Insights from an Indigenous training academy

Matt Cameron Smith, CEO, Voyages Indigenous Tourism; Nicole Downs, Group Director of People & Performance, Australia, Hong Kong and Indonesia, Ovolo Group

12.50

Crafting an accessible guest experience from start to finish

Sharon Wright, Business Development Consultant, Hidden Disabilities Sunflower; Kerry Williams, Founder/Director, Accessible Accommodation

13.15

The immigrant and refugee workforce here to help your hotel

Josh Hanley, Social Impact, Pacific Accor; Carmen Garcia, CEO and Founder, Community Corporate

13.40

Building guest loyalty and staff belonging through LGBTIQ+ inclusion

Gavin Loveday, Porfolio Director of Sales & Marketing, Accor; Charles Douty, Founder, Welcome with Pride; Mary Hogg, Regional HR Director, Hilton; Jessica Keen, National Industry Development & Capability Manager, ATEC

14.25

Why are kids not staying in hospitality: What can we do about it?

Dary Milani, Managing Director, Hunter Education Group; Jeff Long, General Manager & Hospitality Trainer, Hunter Education Group

15.05

My First Job: Innovative Gen Z engagement and new ways hotels can connect with young talent

Cass Champion, Founder, My First Job

amadeus content hub

MAP-MARKER stand 1236 | page 71

Beyond the booking to the future of hotel selling

Malcolm Hazelton, Distribution Specialist, Amadeus Hospitality

Book direct strategies meeting and events

Angel Yap, Delphi Specialist, Amadeus Hospitality

Travel intelligence made actionable with AI

Mike Evans, Travel Intelligence Specialist, Amadeus Hospitality

Book direct strategy to a seamless guest journey

Brian Collins, Website, Booking Engine and CRM Specialist, Amadeus Hospitality

Get agenda updates

The agenda is correct at the time of production. Use the QR codes below to view the latest updates.

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SPEAKERS

Mady Mitsoulas

Malakai

SPEAKERS

Renae Trimble

Niko Stacher

Daniella

Fauk Peuser

5 trends shaping hotels in 2025

The hotel industry has spent decades chasing the next big thing, only to discover that guests wanted something simpler all along: spaces that work intuitively, technology that solves problems without creating new ones, and environments that restore rather than exhaust. The properties succeeding in 2025 aren’t necessarily the ones with the biggest budgets or flashiest features, they’re the ones that understand how small, strategic decisions compound into experiences guests can’t find anywhere else.

1. The AI Revolution Gets Personal

Artificial intelligence has moved beyond chatbots to become the invisible concierge that remembers your preferences before you walk through the door. Companies like ibooked. online are showing independents how AI can level the playing field against major chains, while Choice Hotels demonstrates how revenue management systems can predict demand patterns weeks in advance. The technology doesn’t replace human connection; it amplifies it by freeing staff to focus on moments that truly matter. At properties like those in the TFE Hotels portfolio, AI-driven analytics help staff anticipate guest needs before they’re voiced, from adjusting room ambiance to selecting pillow preferences. The best implementations feel invisible, working behind the scenes to anticipate needs rather than announce their presence.

Sessions to attend:

Leveraging AI for your hotel business, Small Hotelier Summit, Wednesday

How I made AI work in my hotel, Revenue & Distribution Summit, Thursday

AI for architects workshop, Design Talks, Thursday

2. Nature as the Ultimate Luxury

Regenerative development goes beyond sustainability by actively restoring ecosystems and human communities, and forward-thinking operators are embracing this philosophy with designs that heal rather than harm. Brundson Studio’s approach to nature-integrated hospitality shows how biophilic design can create spaces where guests unconsciously relax because their environment connects them to something primal. This isn’t about adding a few plants to the lobby, it’s about architecture that breathes, materials that age gracefully, and spaces that change with the seasons. Voyages Indigenous Tourism demonstrates how properties can honour local landscapes while delivering premium experiences, while CABN’s approach to minimalimpact accommodation proves that sustainable design doesn’t mean compromising on guest comfort. The payoff isn’t just environmental; guests pay premium rates for rooms that restore their well-being.

Sessions to attend:

Regenerative tourism: Designing hotels that give back to nature, Design Talks, Thursday

The wellness premium: How nature-infused design commands higher room rates, Design Talks, Thursday

3. The Flexible Space Evolution

Hotel design prioritizes spaces that cater to a range of guest experiences, with F&B spaces focusing on flexibility throughout the day to serve different needs. Drifter’s youthoriented properties showcase how the same space can host morning coffee, afternoon workspace sessions, then evening cocktail destinations. This adaptability extends beyond restaurants to lobby areas and meeting rooms. The Hillcrest Motel’s transformation shows how even traditional accommodation can reconfigure based on demand. Salter Brothers Hospitality has mastered this approach across their portfolio, installing moveable walls, adjustable lighting systems, and furniture that adapts rather than forcing guests to adapt to rigid layouts. The trend responds to changing work patterns and guest expectations for spaces that bend to their needs rather than breaking their routines.

Sessions to attend:

Space Optimisation: Making the most of limited hotel spaces, Design Talks, Wednesday

How to elevate pub accommodation for the modern traveller, Design Talks, Thursday

4. Technology That Disappears

The best tech implementations in 2025 work like welltailored clothing; you only notice them when they’re not there. Mobile check-ins happen seamlessly, room keys live in phones that guests already carry, and service requests get fulfilled without lengthy phone calls. According to recent industry surveys, 81% of hoteliers believe technology will be increasingly crucial for the success of hotel businesses, driving investments in contactless solutions and analytics platforms. Hotels are moving completely paperless with real-time analytics dashboards integrated into their PMS systems. The goal isn’t to dazzle guests with gadgets but to remove every friction point that stands between them and a perfect stay.

Sessions to attend:

What does a smart tech stack look like in 2025?, Hotel Technology Summit, Wednesday

Your cloud budget: Planning for subscription tech panel, Hotel Technology Summit, Wednesday

Modernising check-in: What to automate and what to keep human panel, Hotel Technology Summit, Wednesday

5. Sustainability as Standard Operating Procedure

Natural fiber carpets, low-VOC paints, and energy-efficient lighting are becoming standard choices, helping properties create healthier indoor environments. Pro-Invest Group’s achievement of NABERS stars across their 12-hotel portfolio demonstrates how sustainability metrics translate into operational savings and guest satisfaction. Many projects now focus on reducing carbon footprints, with operators like TOGA leading industry-wide initiatives that integrate net-zero energy solutions and circular economy principles. Choice Hotels’ procurement strategies show how sourcing decisions ripple through entire supply chains, while initiatives like ReLove prove that waste reduction can become revenue generation. The most successful properties weave environmental responsibility into every decision, from procurement policies to staff training programs.

Sessions to attend:

Industry-leading approaches to green procurement, Sustainable Hotel Summit, Thursday

How ProInvest’s 12 hotels won their NABERS stars, Sustainable Hotel Summit, Thursday

Sustainable practices for small accommodations, Sustainable Hotel Summit, Wednesday

These trends don’t exist in isolation—they intersect and reinforce each other in properties that understand the future demands integration, not innovation for its own sake. The hotels that succeed in 2025 will be those that make these changes feel inevitable rather than revolutionary. ●

Putting Nature First: How Leading Hotels Can Transform Procurement for a Climate-Positive Future

The hospitality sector has long celebrated spectacular views, restorative experiences, and immersive encounters with place. Yet behind every cosy armchair, plush towel, or decorative wall panel lies a supply-chain footprint that can either regenerate—or further erode—the very ecosystems guests come to enjoy. As global climate and biodiversity targets tighten, forward-thinking hotel owners and operators would do well to embrace a new paradigm of nature-first procurement that treats carbon reduction as a consequence of healthier, regenerative material choices rather than a stand-alone objective.

From “Low-Footprint” to “Net-Positive”

Efforts to build “eco-lodges” and “green hotels” have delivered impressive energy savings and waste-reduction milestones, but most strategies still measure success in terms of less damage: lower kilowatt-hours, fewer litres, reduced tonnes. The emerging NaturePositive+ Standard™ from Global GreenTag International flips this script. Instead of asking merely, “How little harm can we do?” it asks, “How much good can our products actively deliver to nature and people?”.

Dr Nana Bortsie-Aryee, Program Director at Global GreenTag, explains: “When manufacturers embrace a nature-first approach, carbon management becomes a co-benefit. The data from our first NaturePositive+ Declaration shows restorative material flows draw carbon down rather than just slow it.”

For hotels, that reframing turns procurement into a high-impact climate strategy. Every guest-room chair, bedframe, amenity kit or cleaning agent becomes an opportunity to regenerate ecosystems, support ethical supply chains, and even sequester carbon.

What Sets the NaturePositive+ Approach Apart?

1. Whole-of-Life Transparency – Suppliers must disclose composition, toxicity, supply-chain labour practices and end-of-life scenarios. Hidden chemicals and opaque sourcing are disqualifiers, not footnotes.

2. Quantified Biodiversity Metrics – Unlike conventional ecolabels that stop at recycled content or energy use, NP+ measures habitat preservation, species interaction, water stewardship and soil health.

3. Circular-Ready Design – Products must prove viable recovery pathways (reuse, remanufacture, compost, or verified recycling) so hotels avoid future waste liabilities.

4. Net-Positive Carbon Accounting – Carbon is not just offset; it is embodied in materials such as rapidly renewable fibres, agricultural residues or bio-based composites that store atmospheric CO₂ for decades.

Making

Practical in the Hotel Environment

1. Specify Certifications, Not Buzzwords

When tendering for FF&E, amenities or operational consumables, require a credible third-party declaration such as NaturePositive+, GreenRate™ or Product Health Declaration™. All three are audited to ISO-aligned protocols, drastically reducing the risk of green-wash.

2. Elevate Procurement Teams

Traditionally, sustainability sat with engineering or housekeeping. Leading brands now embed an environmental procurement specialist within purchasing teams to scrutinise supplier data and life-cycle metrics before contracts are signed.

3. Prioritise Bio-based, Rapidly Renewable Inputs

Products built from bamboo composites, responsibly harvested

timber, agricultural by-products or wool felt panels not only store carbon but often enhance indoor air quality by avoiding petro-chemical off-gassing.

4. Demand End-of-Life Solutions Up-Front Suppliers should accept take-back responsibility or demonstrate verifiable recycling partnerships. This protects hotels from landfill fees and upcoming extended producerresponsibility (EPR) regulations.

5. Link Product Choices to the Guest Story

Guests increasingly reward authenticity. QR-code labels that trace a bedside table’s regenerative forest origin or a mattress’s circular design journey elevate brand value and justify premium ADRs.

Addressing Common Concerns

• Cost: Nature-positive products can be price-competitive once life-cycle savings (maintenance, disposal, CSR value) are tallied. Early adopters report payback through enhanced guest satisfaction and brand reputation.

• Availability: As more manufacturers pursue NP+ certification, catalogue breadth is expanding from solidsurface vanities to housekeeping detergents and spa textiles.

• Verification Workload: The heavy lifting is done by the certification body. Procurement teams simply request the declaration certificate and review its summary metrics.

The Bottom Line

The hotel and accommodation industries occupy a unique intersection of place, experience, and infrastructure. By adopting a nature-first procurement playbook, operators can transform every purchase order into a lever for climate mitigation, biodiversity protection, and social equity— while delighting guests who increasingly seek meaningful, regenerative travel experiences.

As Dr Bortsie-Aryee will outline at NoVacancy 2025, the path is clearer, and more profitable, than ever: “Hotels that let nature lead will not just meet targets; they’ll redefine luxury as a force for planetary good.”

The invitation is open: re-imagine procurement not as a cost centre, but as your property’s most powerful climate-positive asset.

Don’t miss:

The hidden revenue drivers of eco-certified hotels (Energy & Sustainability Summit, Thursday, 13.50)

SMALL HOTELIER SUMMIT

Brett Salter Head of Accommodation Endeavour Group / ALH Hotels Wednesday | LOWER LEVEL*

9.30 The ‘unplugged’ advantage: Why digital detox drives demand for small properties

Michael Lamprell Co-Founder and CEO CABN

Masterclass: Influencer strategy for independents

Jessica Baider Influencer & Content Manager MEAAPAC Accor

1 perfect photo is worth 1,000 bookings

Mauro Risch The Hotel Photographer

Building a sales culture in guest-facing teams

Sandra Swatton

Managing Director Hospitality Associates Australia

Buying, selling and valuing your asset

Sustainable practices for small accommodations

Winnie Stubbs

Lifestyle Writer Timeout Australia

Celine Hurrell

General Manager Accommodation Intrepid Travel

* LOWER LEVEL SUMMITS

Please go to the exit and follow the signs to find the summit sessions on the lower level.

Sonny Vrebac CEO and Co-founder Bubbletent Australia

From hidden gem to fully booked: Practical steps to get found and get booked

Tamie Matthews CEO + Founder RevenYou

Masterclass: Leveraging AI for your hotel business

Bart Sobies CEO iBooked.Online

How to maximise your participation in consortium programs

Gemma McCourt CPO

Mandala Hotels & Resorts

Strategy first: Why your creative plan beats random posting

Kate Branch Chief Marketing Officer Emerald City Hotels

Q&A: The Small operator’s toolkit: Systems, bottlenecks and balance

Emily Stephens Managing Director The Accommodation Project

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Property Management Systems

Point-of-Sale Systems

Business Intelligence

Local Service 24x7

HOTEL TECHNOLOGY SUMMIT

Wednesday | SUMMIT THEATRE

Modernising check-In: What to automate and what to keep human

Brett Salter Head of Accommodation Endeavour Group / ALH Hotels

Greg Spicer Chief Executive Xn protel Systems Australia

The art of creating luxury experiences without the luxury price tag

Heinrich Saayman Director SiLANT

From click to check-out: How we’re using tech to make stays feel personal

Nick Ellis Australia’s leading hotel innovator

Andrew

Craig Dennington Sales Director Agilysis

Behind the PMS & POS screens: Guest facing, staff-facing, or headless interfaces?

Greg Spicer Chief Executive Xn

Game changers: If you’re new to AI, this is where you start

Nick Ellis Australia’s leading hotel innovator

Andrew Hewitt Group Manager Rambla

Gemma McCourt CPO Mandala Hotels & Resorts

Balancing comfort and cutting-edge tech: how much is too much

Ted Horner

Owner E Horner & Associates (Moderator)

Sihil Piyasari Head of Technology Field Services East Asia & Pacific (EAPAC), IHG Hotels & Resorts

What does a smart tech stack look like in 2025?

James Lemon Global Lead - Travel, Transport, Leisure and Automotive Stripe

Heinrich Saayman Director and Founder SiLANT Technologies

Brendon Granger Chief Experience Officer Technology4Hotels

David Thompson CEO & Co-Founder mymai.ai

Ted Horner Owner E Horner & Associates (Moderator)

HOTEL MARKETING SUMMIT

WEDNESDAY | SUMMIT THEATRE

Declan Malone Client Partner TikTok

Strategies to simplify your digital presence

Peter Harris Founder and CEO LT Network

Amy Chery Digital Marketing Director Salter Brothers Hospitality

Mady Mitsoulas Manager, DIgital Media Accor

Kari Hunter Senior Director, Commercial and Revenue Management Choice Hotels

Cooper Jitts Founder Talk Agency

Winning algorithms: The power of human-led content

Georgia Rickard Founder Georgia’s Media Circle

Jackie Douglas President

HSMAI Asia Pacific (Moderator)

Michael Brennan Director, Business Development, Expedia Group Advertising Expedia

Pascale Rocher

Area Director or Marketing Crystalbrook Byron and Vincent

Tracey Macarthur Senior Marketing Manager, Digital, Campaigns & Hotel Marketing Travel & Leisure Co.

Georgia Rickard Founder Georgia’s Media Circle (Moderator)

Jessica Baider Influencer and Content Manager MEAAPAC, Accor

Andre Jacques

Regional Director of Marketing, Pacific The Langham Hospitality Group (Moderator)

Jade Cooper Director of Marketing M&L Group

Victoria Peterson

Group Director of Marketing Performance Salter Brothers Hospitality (Moderator)

Josh Hunt Chief Marketing Officer Drifter

Amy Cherry

Digital Marketing Director Salter Brothers Hospitality (Moderator)

Stacey Plaine Director of Marketing & Communications The Langham Gold Coast

Pascale Rocher

Area Director or Marketing Crystalbrook Byron and Vincent

Victoria Peterson

Group Director of Marketing Performance Salter Brothers Hospitality

Kate Branch Chief Marketing Officer Emerald City Hotels

Naomi Hammond Director of PR & Communications Accor

Jamie Binder

Marketing Manager Morris Escapes

Pascale Rocher

Area Director or Marketing Crystalbrook Byron and Vincent

FUTURE LEADERS summit

Wednesday | SUMMIT THEATRE

Scott Boyes CEO Trilogy Hotels

Caspar P. Schmidt Founder & Managing Director QCC Collection Group

Stacey Plaine Hotel Marketing Expert

Grant Alchin COO Trilogy Hotels

you can build exposure

Julie Ockerby Principal Director Meli Studio (Moderator)

Scott Bear Lead Committee Member Young Hotel Leaders

agenda updates The agenda is correct at the time of production. Use the QR codes below to view the latest updates.

Kathryn Carling Area General Manager DOMA Hotels

Samuel Vivas Imparato Learning Facilitator, Blue Mountains International Hotel Management School

Malakai Yeomens Operations Manager DOMA Hotels

Lachlan Garrett Event Sales Manager W Sydney

Developing leaders for the future

Matthew Peade Director of Learning & Organisational Development TFE Hotel (Moderator)

Justine Coathalem Learning & Organisational Development Coordinator TFE Hotels

Jay Hore Area General Manager TFE Hotels

Naly Silva Executive Assistant Hotel Manager TFE Hotels

Sid Singh Cluster General Manager TFE Hotels

Fernando Rosseau Executive Assistant Hotel Manager The EVE Hotel Sydney

One industry, many paths: How we shape hospitality together

Amelia Perez Development Manager Australasia at Hilton Hotels (Moderator)

Chris Boyd Senior Associate, Investment Sales JLL’s Hotels & Hospitality Group

Elise Dao Associate Asset Manager Salter Brothers

Scott Bear Lead Committee Member Young Hotel Leaders

Anna Church Senior Development Manager, Australasia and Pacific IHG Hotels & Resorts

SUSTAINABLE HOTEL SUMMIT

Build once, scale everywhere: Modular design systems for multi-asset portfolios

Helen Kuo Principal FK Architects

Jorn Wilkerson Co-Founder and CEO Wildaroo Ventures

The money is there: How to access Australia’s growing sustainable finance market

Diana Rico-Roa Director ESG PLUS

Mei McNamara ESG Manager Salter Brothers

Industry-leading approaches to green procurement

Dr. Nana Bortsie-Aryee Program Director Global Green Tag International

Tarni Nankervis Operations & ESG TOGA

Niko Stacher Senior Manager, Sustainability APACx Hilton

Chris Fitzpatrick Sustainability Engagement Manager City of Sydney

Danielle Schembri Procurement Manager Choice Hotels

Kate Mills CEO Property Industry Foundation

How ProInvest’s 12 hotels won their NABERS stars (and how you can too)

Magali Wardle Head of Market Development, Australian Built Environment Rating System (NABERS)

* LOWER LEVEL SUMMITS

Please go to the exit and follow the signs to find the summit sessions on the lower level.

Cindy Van Der Wal ESG Manager Pro-Invest Group

Defits that do good

Ben Stammer Co-Founder ReLove

Michelle Fischl Director TOGA Procure / Head of CSR TOGA

The hidden revenue drivers of eco-certified hotels

Tyann Scott Global Sales and Business Development Manager GGTI (Moderator)

NoVacancy 2025: The pitch series

Nick Ooi Investment Associate Investible

Emma Hynes

Director of Operations - Australasia & Pacific IHG Hotels & Resorts and Deputy Chair, Accommodation Australia

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Ren Fernando Co-Founder ReLove

Melissa Kalan Founding Director ARMA - Australian Revenue Management Association

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Accommodation Australia NSW (AA NSW) is the premier Accommodation Association in NSW.

We represent over 300 properties from campgrounds to suburban hotels, serviced apartments to four and five-star luxury hotels. Our members provide quality accommodation and dining experiences across metropolitan and regional NSW.

By becoming a Corporate Partner, we can help your business:

• Meet and network with the hospitality industry

• Gain brand recognition with our members

• Get your business name recognised in the industry

• Grow your customer base

• Be a recognised leader in your field

AA NSW Corporate Partners receive support and endorsement, a stronger profile brand along with greater awareness and recognition.

Your preloved furniture could be a family’s new beginning –will you help?

Let’s Make a Difference Together:

Looking to defit your hotel? Clear your spaces and feel good about giving back. Contact us today to learn how ReLove can take your hotel defits off your hands and turn them into real change for families in need.

Got surplus stock? Donate it to ReLove and help provide fresh starts for families in crisis. Take action now and make a lasting impact.

Seeking a sustainable solution? Learn how ReLove can meet your company’s needs while supporting a great cause. Reach out to us and be part of the change.

Want to be part of the conversation?

Scan this QR code to find out more and visit us at stand 440

hotel leaders summit

Thursday | SUMMIT THEATRE

Tourism outlook: Geopolitics and guest trends

Melissa Kalan Executive Chair ARMA (Moderator)

Matthew Burke Regional Director - Asia Pacific ex China STR CoStar

James Goodwin CEO Accommodation Australia

Margy Osmond CEO Tourism & Transport Forum

Overcoming fragmented tech adoption: How to secure owner buy-in

Amanda Cottome Director of Operations Pacific La Vie Hotel and Resorts

Nathan Cox VP Operations Accor, NSW/ACT

The power of the big idea: Reinvesting in guest experience

Matt Cameron Smith CEO Voyages Indigenous Tourism

Building a billion dollar playground: How we took Australian hospitality global

Alex Ormerod Co-Founder Luxico

Hotel precinct development: Blending hospitality, retail and community

Alison Hulm Director of Development, Australasia The Langham Hospitality Group (Moderator)

Richard Crawford Vice President of Development, AU, NZ and Pacific Marriott International

Cameron Bourke Director of Development (Australasia & Pacific), IHG Hotels & Resorts

The hotel model debate: Independent, branded, or managed?

Caspar P. Schmidt Founder & Managing Director QCC Collection Group (Moderator)

Jerry Xu Founder & CEO La Vie Hotels & Resorts

Scott Boyes CEO Trilogy Hotels

Tash Tobias CEO Salter Brothers

Rethinking operations: What high-performing hotels do differently

Emma Hynes Director of Operations - Australasia & Pacific IHG Hotels & Resorts and Deputy Chair, Accommodation Australia (Moderator)

Wayne Taranto COO Ovolo Hotels

What’s driving Australia’s hotel investment surge?

Karen Wales Head of Hotels Australia Transaction Services Colliers

Grant Alchin COO Trilogy Hotels

Sonny Goo Hotel Manager The Cordis Auckland

Hotelier to hotelier: AI shortcuts that changed our operations

Nick Ellis Australia’s leading hotel innovator

Andrew Hewitt Group Manager Rambla

NSW’s 40,000 Rooms: Pipe dream or plan?

James Goodwin CEO Accommodation Australia

Gemma McCourt CPO Mandala Hotels & Resorts

Tripleseat for Hotels is the group sales and catering management platform for modern hotel teams. Manage guest room blocks, client communication, banquet space, and more, all within one intuitive platform.

Direct Lead Capture

Automated Lead Responses

Online Bookings Calendar

CRM Tools

Integrations with PMS partners

Custom reporting

Trusted by properties worldwide, including:

REVENUE & DISTRIBUTION SUMMIT

Thursday | SUMMIT THEATRE

techniques and tools for optimising RM strategies

Melissa Kalan Executive Chair ARMA (Moderator)

Miranda Chirau

Leah

Shaizeen

David

Marit

Mark

Ben

Cross-functional commercial strategy: Aligning teams for growth

Tracey Carter Knox Acting Commercial Director, Director of Revenue Sofitel Sydney Darling Harbour

Daniella Tonetto Senior Regional Commercial Director, Australasia Hilton

Jurgen Ortlee Managing Director APAC IdeaS

Upskilling: Utilizing AI & other tools to benefit your role

Rhys Dunn Revenue Manager Freelance 14.40

Best practices for integrating RMS with other hotel operations

Telena Frost Director of Revenue Management, APAC Choice Hotels

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Your Industry. Your Voice.

Hospitality Tasmania is the peak industry body for hotels, accommodation, restaurants, cafes, caterers, community, sporting and RSL clubs in Tasmania.

Hospitality Tasmania is a proactive body that seeks at all times to advocate for the hospitality sector, and ensure Tasmania has a viable and profitable hospitality industry both now and into the future. Informed by direct industry contact and member representation, Hospitality Tasmania actively engages all levels of government to lobby on behalf of the sector and plays a lead role in the formation of industry-relevant policies.

Hospitality Tasmania represents members who make up Tasmania’s third-largest employing industry, and is at the cutting edge of promoting Tasmania’s quality food and beverage experiences to visitors and locals alike. A hands-on and outcome-driven body, Hospitality Tasmania plays a pivotal role in developing the hospitality workforce of the future, working closely with training partners and the sector to ensure hospitality skills and hospitality careers are at the forefront of employment pathways and industry direction.

This vital work is powered by the strength of our Corporate Partners.

These are more than just suppliers; they are our partners in progress. They are industry experts who share our vision for a flourishing Tasmania. By providing exclusive offers, specialist advice, and innovative solutions, they give our members the tools to expand, improve, and welcome even more guests to our beautiful state.

The future of Tasmanian hospitality is bright, and it’s something we’re all building together. If you share our passion for creating unforgettable experiences, we invite you to join us.

Why Partner with Us?

Tasmania's hospitality sector is booming. As a Corporate Partner with Hospitality Tasmania, you'll gain direct access to the key decision-makers driving this growth. Showcase your innovative products and connect with a passionate industry ready to invest in enhancing the guest experience. Partner with us to position your brand at the forefront of Tasmania's dynamic hospitality future.

The Tasmanian hospitality sector is experiencing an unprecedented surge, driven by a collective passion for creating unforgettable guest experiences. From bustling urban centres to serene coastal retreats, a commitment to excellence permeates every hotel, restaurant, and tourism operation. This vibrant energy, coupled with significant government and industry investment, presents a unique opportunity for forward-thinking suppliers.

Be part of the growth. Be part of the community. Visit tha.asn.au to join Hospitality Tasmania.

Or contact our Corporate Partnerships Manager

PEOPLE & CULTURE summit

Thursday | SUMMIT THEATRE

Hosted by Nicole Downs, Group Director of People & Performance, Australia, Hong Kong and Indonesia, Ovolo Group

Sarah Derry CEO

Sarah Derry

Scott Boyes CEO Trilogy Hotels

Ben Stammer Co-Founder ReLove

Michael Johnson Ambassador ReLove

Stacey Ashley CEO Stacey Ashley (Moderator)

Rowena Carter Regional Director of People & Culture Four Seasons Hotels and Resorts

Dr Stacey Ashley CEO Stacey Ashley

Grant Alchin COO Trilogy Hotels

Ren Fernando Co-Fouunder ReLove

Matt Cameron Smith CEO Voyages Indigenous Tourism

Nathan Cox VP Operations Accor, NSW/ACT

Mardi Sparrow Chief People Officer Trilogy Hotels

Nicole Downs Group Director of People & Performance, Australia, Hong Kong and Indonesia Ovolo Group

Crafting an accessible guest expereince from start to finish

Sharon Wright Business Development Consultant Hidden Disabilities Sunflower

Kerry Williams Founder/Director Accessible Accommodation

The immigrant and refugee workforce here to help your hotel

Josh Hanley Social Impact Pacific Accor

Carmen Garcia CEO and Founder Community Corporate

Building guest loyalty and staff belonging through LGBTIQ+ inclusion

Gavin Loveday Porfolio Director of Sales & Marketing Accor (Moderator)

Mary Hogg Regional HR Director Hilton

Charles Douty Founder Welcome with Pride

Jessica Keen National Industry Development & Capability Manager ATEC

Why are kids not staying in hospitality: What can we do about it?

First

Dary Milani Managing Director Hunter Education Group

Cass Champion Founder My First Job

Jeff Long General Manager & Hospitality Trainer Hunter Education Group

design talks

Wednesday | DESIGN TALKS

The design of storytelling: Weaving history into modern hospitality

Marie Colangelo Project Director, REpositioning Projects Salter Brothers

Angela Biddle Principal FK Architects

How to make daggy cool

Juliet Ashworth Creative Director/Owner CHADA

Rob Bartlett Finance & Operations Executive Bar Group

Tracey Wiles Principal and Regional Interior Design Leader Woods Bagot

Mauro Risch The Hotel Photographer

Tracey Wiles Principal and Regional Interior Design Leader Woods Bagot

Caspar Tressider Owner Operator The Hillcrest Motel

Larissa Fuller Project Design & Delivery Manager Drifter

Belinda Cendron Owner Sourceress

Juliet Ashworth Creative Director/Owner CHADA

Kirsty Ludbrook Creative Director Ludbrook Agency

Regenerative tourism: Designing hotels that give back to nature

Michael Lamprell Co-Founder and CEO CABN

Turning guest wellbeing into brand value

Kirsty Ludbrook Creative Director Ludbrook Agenc (Moderator)

Kris Abbey Founder and Managing Director Spa & Wellness

The Sundays: Designing for today’s traveller

Carrie Williams Interior Designer Hamilton Island

Courtney Barry Marketing Director Hamilton Island

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Juliet Ashworth Creative Director/Owner CHADA

Alicia Lynch Director, Interior Design & Design Management Marriott International

Syed Raza GM The Sundays, Hamilton Island

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design talks

Thursday | DESIGN TALKS

9.30

2,000 plants & biophilic luxury: How 1 Hotel Melbourne’s green design drives revenue

Nicky Drobis Partner, Head of Design FK Architects

Falk Peuser Principal FK Architects 9.55

Bringing the X-Factor to your property

Ozge Fettahlioglu Wellness Design Visionary CocoPlum (Moderator)

Melissa Collison

Interior Design Director

Melissa Collison Design

Designing for restoration and ‘No Vacancy’ rooms

Deborah De Jong Interior Designer Deborah De Jong Designs (pending)

Beyond the menu: Making F&B a destination

Julie Ockerby Creative Director

Meli Studio (Moderator)

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Jane Langof Feng Shui Master

Belinda Cendron Owner Sourceress

Rachel Luchetti Principal Luchetti Krelle

The science of design: The hidden ways in which architecture shapes human behaviour, success, health and wellbeing

Callie van der Merwe Founder and Creative Director COOOP (Moderator)

Dr. Jan Golembiewski Director Psychological Design

The EVE’s global-local formula

Emma Souter Regional General Manager TFE Hotels (Moderator)

Charlotte Wilson Senior Associate Interior Design SJB

Misho Vasiljevich Architect Misho+Associates

Ben Meller General Manager The EVE Hotel

Rachel Yabsley Project Director Architecture SJB

Regenerative tourism: Designing accommodation that gives back to nature

Michael Lamprell Co-Founder and CEO CABN

The wellness premium: How nature-infused design commands higher room rates

Ozge Fettahlioglu Wellness Design Visionary CocoPlum

Michael Lamprell Co-Founder and CEO CABN

Short-Course RM Qualification

I absolutely loved the course – it was very useful.

I found it to be well-structured, which really helped me make sense of revenue management overall.

For example, the course progressed from understanding the customer and market to discussing forecasting, which clarified the forecasting process for me.

Overall, I found the course highly beneficial and would gladly recommend it to my peers

Natania Krisna, SkyCity NZ

10940NAT - Course in Revenue and Yield Management Fundamentals

8-weeks I Online I Live Suppor t

Stay ahead. Stay informed. Stay competitive.

Every month, HOTEL magazine delivers the insights, innovations, and industry intelligence that hospitality professionals rely on.

From guest experience trends and design inspiration to operational strategies and supplier updates, HOTEL is your essential guide to what’s shaping the accommodation and hospitality sector.

Get your monthly link to read HOTEL magazine online – completely free. Subscribe now and never miss an issue.

AMADEUS CONTENT HUB

WEDNESDAY | STAND 1236

10.00

Beyond the booking to the future of hotel selling

With more choice than ever before, guests expect more than just availability, they expect personalization. From room preferences to add-ons and amenities, travellers want to shape their stay around what matters most to them. This session explores how hotel distribution is evolving from static room sales to a more modern, retailinspired approach — one that puts the guest at the centre while unlocking new revenue opportunities. We’ll dive into topics like attribute-based shopping, bundling non-room products, and more that enable hotels to sell smarter, convert faster, and build stronger guest connections.

11.30

Book direct strategies meeting and events

Unveil the secret to boosting your group revenue potential. Discover how our instant booking system can transform your approach to small meetings and events, providing unparalleled convenience and efficiency. This is your opportunity to streamline your operations, delight your customers, and unlock a new realm of revenue opportunities. Don’t miss out on the chance to elevate your business strategy with this game-changing solution.

14.00

Travel intelligence made actionable with AI

Harness the transformative power of AI-driven data to unveil actionable insights that propel your strategies to new heights. Learn how to identify top Agencies/ Corporations where your property has declined and moved into your competitive set or market. Learn how to analyse your top 25 Travel Agents and Corporations to target and grow the profitable corporate business channel for your hotel.

15.30 Book direct strategy to a seamless guest journey

Explore how technology has fundamentally transformed the hotel website direct booking journey, driving it towards a more retail-oriented approach. As hotel booker expectations shift and new standards emerge, it’s vital to stay ahead in the increasingly competitive landscape of the online shopper. Have you ever wondered how to adapt your strategies to reimagine the customer booking journey? Do you today have independent technology solutions by different partners that provide you with an individual brand.com website, a different hotel booking engine and CRM? In this session, we’ll discuss how to create a seamless, integrated booking path that drives direct bookings. By simplifying the booking process, encouraging direct interactions, loyalty, and crafting value-packed experiences, you can truly resonate with your booker and create a lasting impact. Join us to learn how to convert more direct bookings and stay at the forefront of hotel technology.

Ask an expert - Unlock your business potential

Expert one on one strategies and recommendations to propel growth. Streamlined GDS Audits, Optimise Distribution Channels, Winning Book Direct Strategy, Powerful Demand Generation Tactics, Transformative Marketing Solutions Click on QR code to book a time or head over to stand 1236.

Bert Goethals

Website, Booking Engine and CRM Specialist

Amadeus Hospitality

Malcolm Hazelton Distribution Specialist Amadeus Hospitality

Angel Yap Delphi Specialist Amadeus Hospitality

Mike Evans Travel Intelligence Specialist Amadeus Hospitality

10.00

Beyond the booking to the future of hotel selling

11.30

Book direct strategies meeting and events

14.00

Travel intelligence made actionable with AI

15.30

Book direct strategy to a seamless guest journey

Mike Evans Travel Intelligence Specialist

Amadeus Hospitality

Brian Collins

Website, Booking Engine and CRM Specialist

Amadeus Hospitality

Malcolm Hazelton Distribution Specialist Amadeus Hospitality

Angel Yap

Specialist

COMPANIES & BRANDS

3D WALL PANELS 112

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A. H. BEARD 1030

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ACCOMMODATION

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Accommodation Australia NSW is the peak industry body for accommodation sector in NSW. We proudly represent a diverse range of accommodation providers, including small regional motels, resorts, serviced apartments, caravan parks, and major international hotel groups.

�� accommodationaustraliansw.org

ACCOMNEWS

AccomNews has solidified its position as the premier product and service guide for the Australian accommodation industry. With a distribution of over 15,000 print and digital copies, the quarterly publication provides invaluable insights into the latest industry trends and best practices for a diverse range of properties.

�� accomnews.com.au

908

AGILYSYS 941

Agilysys delivers world-class hospitality software solutions and services that help organisations go beyond what they can accomplish. Modern solutions work standalone to provide best-in-class capabilities, or together in a unified ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, and grow margins.

�� agilysys.com/en

AMADEUS CONTENT HUB

1236

Join us at the Amadeus Content Hub stand #1236 to unlock Your Business Potential with 1-on-1 expert advice and best practices sessions, and see what the future holds for distribution with the New Generation CRS.

�� amadeus-hospitality.com

APAC TOURISM SOLUTIONS S10

Please visit our stand for more information.

AQUALOGIC

Please visit our stand for more information.

1326

ARMA – AUSTRALIAN REVENUE MANAGEMENT ASSOCIATION

ACOUSTIC BLINDS AND CURTAINS 216

Acoustic Blinds and Curtains are Australia’s specialists in sleep, work and acoustics. We work with boutique hotels, international brands and everything in between to create acoustic environments that promote happy, healthy and productive living.

�� acousticblindsandcurtains.com.au

AETHERON 545

Please visit our stand for information.

ARUMA

1229

Aruma has been operating several diverse businesses for over 50 years and hire over 500 people with a disability across NSW, Qld and ACT. Our businesses range from Summerland Farm to Aussie Biscuits, Facility Services, Manufacturing and more. We are professional and competitively priced - get in touch to find out more.

�� aruma.com.au

AUSSIE BROADBAND

746

Aussie Broadband is one of Australia’s leading providers of telecommunications and technology solutions, delivering high-performance internet, cloud, networking, managed IT, and data security to businesses nationwide. As a Tier 1 voice provider, we power businesses with fast, secure, and scalable connectivity designed for growth.

�� aussiebroadband.com.au/enterprise

AUSTRALIAN LINEN SUPPLY

718

Since 1971, ALS has been a trusted name in the hospitality market, supplying premium bed and bath linen solutions to hotels, motels, caravan parks, commercial laundries, and government facilities across Australia. as a division of Alsco Uniforms, ALS has evolved to supply sustainable commercial linen to suit our modern accommodation industry.

�� als.net.au

AVPARTNERS

1162

ARMA is the leading professional membership body dedicated to advancing revenue and yield management capability across the hospitality and tourism sectors. Through accredited education - including the 10940NAT short-course qualification supporting a robust talent pipeline - Advanced and Mastery-Level certifications, and industry-led events, ARMA supports professionals in optimising revenue and profit from perishable assets.

�� revenuemanagementassociation.com

ARMSTRONG FLOORING 208

Armstrong Flooring has led Australia’s resilient flooring industry for over 50 years and is the only local manufacturer of commercial sheet vinyl. Our commercial and residential ranges combine design and performance across Luxury Vinyl Plank and Tile, Laminate, Hybrid, Safety Sheet, and more – trusted by industry professionals nationwide.

�� armstrongflooring.au

642

AVPartners integrates ISO 9001-certified AV expertise, immersive multimedia production, and a national Sales & Installation force to equip venues and corporations Australia-wide— delivering turnkey systems, creative content and flawless event execution under one roof.

�� avpartners.com

BELGOTEX

123

Belgotex Australia and Belgotex New Zealand are specialists in premium, durable flooring solutions designed to meet the demands of the hospitality sector. Our dedicated commercial team delivers trusted global brands, backed by technical expertise required for large-scale projects.

Elevate guest experiences through world-class flooring solutions.

�� Belgotex.com.au/no-vacancy-2025

BERG AUSTRALIA

1117

Berg is a Dutch brand delivery quality outdoor play equipment to the world for 40 years. Our karts have become a main stay in Hotels and Holiday parks all over the world, keeping kids active and parents relaxed. A simple product will help increase your revenue in many ways.

BHUMI 820

Please visit our stand for information.

COMPANIES & BRANDS

BOOKING.COM 842

An annual review of the latest global and regional travel patterns developments, which provides valuable insights to bolster your marketing strategies and connect with travellers.

�� Booking.com

BUNNINGS TRADE COFFEE CART

�� trade.bunnings.com.au/powerpass

BUZZ 916

For over two decades Buzz has been elevating the guest experience through luxury brands, partnerships and products. Curate your amenity experience online: shop. buzzproducts.com.au.

�� shop.buzzproducts.com.au

BWH HOTELS 1161

BWH Hotels is a leading global hospitality network comprised of three hotel companies, including WorldHotels, Best Western Hotels & Resorts and SureStay Hotels. The collection offers 18 brands globally, bringing a full-suite of options to travellers and developers, while also protecting the unique identity of each brand. This creates a global network of approximately 4,300+ hotels across every chain scale segment, in over 100 countries worldwide.

CAMEL CONNECT 658

Please visit our stand for information.

CAMBIUM NETWORKS | DICKER DATA 957

Cambium Networks and Dicker Data are trusted partners in the hospitality sector, delivering highperformance connectivity that enhances the guest experience while simplifying operations for property managers and IT teams.

�� cambiumnetworks.com

CANDLEXCHANGE S9

CandleXchange partners with hotels to provide sustainable, luxury candles that elevate guest experiences. Our eco-friendly exchange program allows properties to return used candle jars for discounted refills, reducing waste and supporting green initiatives. Hand-poured with clean, natural wax and premium scents, our candles enhance ambiance while aligning with your brand’s commitment to sustainability. Impress guests with thoughtful details—and a fragrance experience they’ll remember long after check-out.

CANARY TECHNOLOGIES 1247

CLOROXPRO®

Canary Technologies is transforming hotel operations with its AI-powered Guest Management Platform. From booking to checkout, its solutions streamline operations, boost revenue, and improve the guest experience. Trusted by 20,000+ hotels, including Marriott and Wyndham, Canary has been awarded by Fast Company, Deloitte, Business Insider and more.

�� canarytechnologies.com

CANVAS ART STUDIO 120

Custom-printed art and photography for hotels and accommodation. Locally crafted in Australia with premium finishes, fast turnaround, and scalable supply for refurbishments or new builds.

�� canvasartstudio.com.au

CENDYN 758

Cendyn is a global hospitality cloudbased technology company that enables hotels to Find, Book, Grow – driving revenue, maximizing profitability, and creating deeper guest connections through its integrated solutions. With 35,000+ customers in 150+ countries, Cendyn powers over $20B in annual hotel revenue.

�� cendyn.com

CHIROPEDIC BEDDING 1122

Chiropedic Bedding is a leading Australian manufacturer and supplier of high-quality mattresses and bedding products. With a strong focus on innovation, comfort, and durability, Chiropedic Bedding has been providing premium sleep solutions to hotels, motels, and accommodation providers across the country. Their extensive range of mattresses is designed to cater to the diverse needs of guests, ensuring a restful and rejuvenating sleep experience.

CLEANSTAR

Please visit our stand for information.

716

At Clorox Australia, we’re more than just the custodians of some of Australia’s iconic consumer brands. We’re also home to some of Australia’s exciting and emerging new brands. As brand market leaders in several categories, our products are found in homes and businesses across Australia. From cleaning essentials Chux®, Clorox® , Gumption®, Liquid-Plumr®, and Handy Andy®; to our cooking staples in Glad® and OSO®; to our sustainable, natural skincare range Burt’s Bees® – we’re passionate about our products and how they help Aussies live better lives. Visit us at stand #716 and test your skill for a prize!

�� cloroxprofessional.com.au

CODELOCKS ASIA PACIFIC

Please visit our stand for more information.

752

COMFORT SLEEP

630

Family owned and operated for over 40 years and proudly making quality and premium Australian made mattresses, our team consists of highly skilled craftspeople with decades of experience. Comfort Sleep proudly supplies Australia’s most trusted accommodation brands. Get in touch with us via gregh@comfortsleep.com.au.

�� comfortsleep.com.au

COOP

Please visit our stand for information.

CORPORATE ART

330

126

Art with Purpose. Design with Importance. We partner with hotel operators, designers, architects & FF&E teams to deliver curated, licensed & commissioned artworks. From concept to install, our tailored art solutions bring hospitality spaces to life. Total art solutions, made for impact.

�� corporateart.com.au

CRE BROKERS

822

1318

Experts in Motel Sales. With decades of experience in accommodation sales, our brokers offer practical advice, current market insights, and realistic appraisals. Whether you’re ready to sell or just exploring options—when results matter, count on CRE Brokers. Visit us at NoVacancy.

�� crebrokers.com

COMPANIES & BRANDS

CREATIVE CAFE COMPANY 1407

Certified home compostable takeaway coffee cups with creative flair. Unique design-focused cups guaranteed to stand out in a crowd. Exclusive designs that sell out quickly and then replaced with fun new designs never seen before. Perfect for both hot and cold takeaway drinks, just swap the lid. Dispatched direct from our Brisbane depot daily.

�� creativecafecompany.com.au

CYBERSTASH S4

CyberStash – Hotel Cybersecurity. Handled CyberStash protects hotels against ransomware, data breaches, and guest network threats. Our Eclipse.XDR platform and expert security team deliver 24/7 threat detection, real-time blocking, and rapid incident response. We also conduct security audits and develop tailored cybersecurity strategies to harden your defences. From boutique stays to large hotel groups, we help you stay secure, compliant, and resilient. Visit our stand to take control of your cyber risk.

�� cyberstash.com

DEPENDABLE LAUNDRY SOLUTIONS

1125

At Dependable Laundry Solutions, we’ve spent over 55 years helping businesses across Australia get their laundry operations right — and keep them that way. As the exclusive national distributor of Maytag Commercial equipment, we don’t just deliver machines — we deliver longterm solutions backed by national service and real support.

DIRECT BOOK TRAVEL

Please visit our stand for information.

DOLCE CAPRI

Bring la dolce vita to your poolside. Dolce Capri crafts Mediterranean-inspired sun loungers designed for resorts, hotels, and holiday homes seeking a luxurious yet relaxed aesthetic. Combining refined Italian style with practical design, our loungers are engineered for comfort, durability, and effortless transport. Manufactured to meet the demands of hightraffic hospitality spaces, each piece features an adjustable reclining system, sun visor, and premium materials built to endure the elements. Loved by boutique hotels and private villas alike, Dolce Capri is setting a new standard in poolside elegance across Australia. Trade enquiries welcome.

�� dolcecapri.com.au

DOMETIC 626

We offer a wide selection of premium minibars, safes, wine refrigerators and mobile bars to give your guests an exclusive beverage experience. �� dometic.com/en-au/professional/hospitality

DULUX 1217

Protect your property with Dulux. We support the Hotels & Accommodation sector with durable coatings, quality products, and expert colour advice. Our Commercial Repaint & Remedial team offers tailored guidance and complimentary services to help maintain and protect buildings with confidence.

�� dulux.com.au/specifier

DOLPHY AUSTRALIA 530

At Dolphy Australia, we are your trusted partner in delivering innovative, sustainable, and high-quality solutions for Hotel Amenities and Commercial Washroom Accessories. Our strength lies in creating unique and diverse solutions that respond to the ever-evolving needs of the hotel industry.

�� dolphy.com.au

EBEST HOSPITALITY

316

Ebest Hospitality Ltd. is a hospitality expert offering FF&E products to our customers worldwide. In addition to manufacturing custom lightings (Halo Custom Light), LED mirrors and metal furniture, we specialise in casegoods & soft seatings, outdoor furniture, lighting, shower and bath accessories, shower doors, cultured marble, stone, and more.

�� ebesthospitality.com

EC CARPETS

318

Our commitment to quality and innovation has made EC the preferred carpet supplier for architects and specifiers across Australia. With an extensive range, fast delivery, strong value, and custom project support, we’ve contributed to some of the country’s most prestigious new builds and projects.

�� eccarpets.com.au

COMPANIES & BRANDS

ECOTOURISM AUSTRALIA

1307

At Ecotourism Australia we empower you with the knowledge and tools needed to attain and showcase your commitment to sustainable tourism. From understanding the core principles of sustainability, to implementing actionable strategies for your business operations, we’re there to support you every step of the way.

�� ecotourism.org.au

EEGER

Please visit our stand for information.

ELGAS

1416

FUTURELOG

1336

FutureLog is a global provider of fully integrated procurement, inventory, and finance management software tailored for the hospitality industry. Our cloud-based platform connects hotel operations with suppliers, accounting, POS systems and corporate head offices, aiming to digitize and simplify all aspects of purchasing and financial workflows.

FUTURESLEEP

1218

With Australia’s largest LPG commercial gas company network and local, friendly staff at a branch near you, ELGAS has your business energy needs covered no matter where you operate with bulk LPG and bottled gas. Local, safe and reliable. No one makes commercial LPG as easy as ELGAS.

�� elgas.com.au/for-business

EXPEDIA

�� expedia.com.au

FLEXKEEPING 1151

Flexkeeping powers shockingly smooth hotel operations through next-gen automation and AI tools.

�� flexkeeping.com

FLOW POWER

924

At Futuresleep, we take pride in providing a superior sleep experience for all guests. Whether you’re managing a boutique hotel or a largescale accommodation establishment with over 1000 rooms, we provide the perfect bedding solutions to suit your needs. Elevate your guests’ experience

�� with Futuresleep.futuresleep.com.au

GIRBAU AUSTRALIA

Please visit our stand for more information.

1221

GLOBAL CARD SYSTEMS

Please visit our stand for more information.

GLOBAL GREENTAG INTERNATIONAL

Global GreenTag™ International assesses products for all impacts on human health, ethical labour supply and the environment. Standards include Global GreenTag CertTM, ranking products through LCA based product assessments, rating schemes and NaturePositive+™ to restore biodiversity, minimize climate change & benefit circular economy projects.

�� globalgreentag.com

#GOKINDLY

1316

Flow Power empowers Australian homes and businesses to reshape how they manage energy. From retailing electricity and providing expert advice, to delivering innovative energy technology and building renewable generation projects; Flow Power helps customers unlock value from the wholesale electricity market.

�� flowpower.com.au

FOXTEL BUSINESS

612

331

GUESTPOINT

116

Our pillows are loved by over 50,000 sleepers. Create the perfect guest bed with our bedding, give your guests the perfect nights sleep. We’re a social enterprise, reinvesting our proceeds into housing and family violence prevention programs. Your guests will love our social impact, and resonate with our quality, values and sleepvibes.

�� gokindly.com.au

GOLDEN CHAIN MOTELS / GUESTTRACTION

1235

Foxtel Business helps hotels elevate guest stays with Business iQ – an all-in-one entertainment, casting, and digital compendium platform. Hotels can offer live sport, movies, and shows alongside branded messaging, amenity promotion, and F&B upsell. The Business iQ is easy to manage, fully supported, and built to evolve.

�� foxtel.com.au/biq

946

GuestPoint empowers accommodation providers worldwide with intuitive, cloud-based property management software designed to simplify operations, increase revenue, and enhance guest experiences. Our complete suite of solutions ensures you have everything needed for success; whether you manage a hotel, motel, B&B, caravan park or more.

�� guestpoint.com

GYM DIRECT

720

The gym isn’t a guest extra — it’s part of your brand. Gym Direct delivers commercial fitness fitouts that impress, perform, and endure. 2D/3D design, high-performance equipment, expert installs. We create serious wellness spaces for hotels serious about guest experience.

�� gymdirect.com.au

HEADS ON PILLOWS

1057

Heads On Pillows helps hotels, resorts and accommodation providers increase direct bookings through SEO, GEO, Paid Advertising, Social Media, Branding, and Web Development. Our proven strategies reduce OTA dependency, saving properties an average of $146 per booking while building stronger guest relationships and online visibility.

�� headsonpillows.com

HONEYWELL

745

Step into the world of Honeywell at Stand 658, where innovation meets hospitality. Discover how our intelligent building solutions create safer, more sustainable, and seamlessly connected guest experiences. From energy optimisation to smart automation, explore how Honeywell is transforming hotels into future-ready spaces and buildings.

�� honeywell.com/au/en/industries/hospitality

HOSPITALITY

AND RETAIL SYSTEMS

651

1423

Golden Chain Australia’s largest motel chain for over forty years. Guesttraction are the market leader in guest engagement. Providing a suite of online services which help your property to successfully engage with your guests .

�� goldenchain.com.au

GRAFICO

114

Grafico produces custom print wallpaper, art prints, tiles and window films. Proudly Australian made with in-house design and installation teams Australia wide. Celebrating 21 years in business.

�� grafico.com.au

HRS is Oracle Hospitality’s largest partner worldwide, providing coverage in 104 countries to more than 14,500 customers. HRS offers a wide range of innovative solutions to our customers, including property management system, point-of-sale, its proprietary TYNGO spa, guest activities management, golf, business analytics, payment gateway, mobile applications, channel manager, online distribution services, plus much more.

�� hrsinternational.com

HOSPITALITY SALES & MARKETING ASSOCIATION INTL (HSMAI) 1262

HSMAI is the Hospitality Sales & Marketing Association International, an almost 100-yearold global association for people interested in the commercial disciplines of sales, marketing, revenue management, distribution & overall how to make a profit from your hotels & resorts. Join as a member, get certified or study short courses to upskill.

�� asia.hsmai.org

COMPANIES & BRANDS

HOTEL EMPORIUM 608

Since 2003, Hotel Emporium, a minority and family-owned company, has provided premium, eco-friendly hotel amenities to elevate guest experiences. They deliver trusted quality, attentive service, and competitive pricing, helping hotels meet ESG goals with luxurious, sustainable products.

�� hotelemporium.com

HUNTER AMENITIES 1026

Hunter Amenities is a leading global manufacturer and supplier of hotel amenity solutions. We partner with renowned brands to create premium, custom personal care products that reflect each hotel’s identity. Our end-toend solutions help elevate the guest experience through quality, innovation, and sustainable practices.

�� hunteramenities.com.au

IDEAS REVENUE SOLUTIONS 1042

IDeaS, is the world’s leading revenue management software and services provider. Combining industry knowledge with innovative data analytics technology, IDeaS creates sophisticated yet simple ways to empower revenue leaders to price confidently, forecast accurately and drive higher profitability.

�� ideas.com

IKEA AUSTRALIA

436

IKEA began in 1943 when 17-year-old Ingvar Kamprad founded a small business in Småland, Sweden. Shaped by a resourceful spirit, we grew from a mail-order company into a global home furnishings brand. Our vision remains: to create a better everyday life and support future generations of small businesses.

�� ikea.com/au/en/ikea-business

INFOR GLOBAL SOLUTIONS (ANZ)

850

Infor’s Hospitality cloud solutions comprise: Property Management Systems (PMS); Sales and Catering (S&C); Revenue Management Systems (RMS); Hospitality Analytics and Insights (HAI); and SunSystems Financials. Infor enables thousands of global brands optimize operations, elevate guest experiences, and overcome business challenges.

�� infor.com/en-au/industries/hospitality

INTERIAURA - MERCHANTS OF FINE DRAPERY & UPHOLSTERY 128

Discover our premium made-to-measure curtains, blinds, upholstery, cushions, lampshades, plus more at No Vacancy. As makers to the trade, we offer hotels and motels full customisation and savings with direct deals, tailored to your needs, ensuring style, quality, and value.

�� interiaura.com.au

INTERNATIONAL HOTEL SERVICES –

HIS 1126

Australia’s leading hotel housekeeping partner. IHS delivers expert teams, real-time visibility, and seamless guest-ready service. Backed by 25+ years in hospitality, we elevate every clean, every shift, every room. Trusted by top hotels nationwide. Powered by people. Enabled by tech. Committed to Excellence.

�� ihservices.com.au

IT’S SIMPLE

Please visit our stand for more information.

652

JACK HOSPITALITY CONSULTING S7

Meet JACK, Australia’s first majority Indigenous owned, female-led hotel & hospitality consultancy. We are your long-term partner in delivering measurable, meaningful hospitality success. We partner with venue owners, developers, and operators to uncover unique opportunities and deliver innovative concepts, from idea to execution.

�� jackhospitality.com.au

KOALA COMMERCIAL

1116

Koala creates sustainable, award-winning furniture for modern living, solving customer problems with innovative, adaptable designs. Our Commercial division provides streamlined procurement support, reliable delivery solutions, and installation services. Come talk to us today or drop us an email to join our Trade Program commercial@koala.com.

�� au.koala.com/pages/business-commercial

KOGAN

1046

Kogan Commercial sets itself apart by supplying private label products at a significant saving compared to the inflated price of global brands offered by competitors. It leverages Kogan.com’s buying power, expertise in the industry, and pure online presence to reduce the overheads that come with the operation of a brick-and-mortar business. This results in the supply of private label products at prices not seen anywhere else without sacrificing quality. These high-quality products can be supplied under our established brands or your own white-label brand to meet your individual requirements.

�� kogan.com.au

KOTOBUKI SEATING CO.

516

Kotobuki Seating specializes in innovative public seating solutions, with a standout product: the Kotobuki Sleep Capsule. Designed for airports, offices, and public spaces, it offers compact, private, and comfortable rest areas. This cuttingedge capsule combines functionality and style, reflecting our commitment to modern, space-efficient design.

LG BUSINESS SOLUTIONS

| LG ELECTRONICS AUSTRALIA

755

Visit LG Stand 18 at No Vacancy 2025 to explore the latest in Hotel TVs, Pro:Centric Cloud platforms, Digital Signage, Commercial Kitchen, and Laundry Solutions. Discover how LG helps Hospitality Venues elevate guest experience and streamline Operations.

�� lg.com/au/business/information-display

LIGHTHOUSE 1351

Lighthouse (previously OTA Insight) is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

�� mylighthouse.com

LIVEPORT | GUEST TECH

1251

Liveport is your all-in-one guest technology partner, delivering fast, secure Wi-Fi, smart TVs and installation, VoIP phones, high-speed fibre, network cabling, casting solutions and true 24/7 support. Seamless, reliable tech tailored for modern hotels.

�� liveport.com.au

MACROTECH 1341

Please visit our stand for more information.

MAGNETITE

222

Magnetite specialises in acoustic and thermal insulation for existing windows and doors. Our retrofit double-glazing system converts existing single-glazed windows to the performance of double-glazed windows. With extensive knowledge and experience in glazing requirements, we customise solutions to assist you in achieving the best soundproofing & thermal insultation.

�� magnetite.com.au

MAKITA

708

Makita is leading the charge in cordless commercial cleaning, power garden and power tool solutions. Makita’s market leading Brushless motors and 18V LXT & 40V Max XGT battery platforms deliver market leading performance and the dual battery ‘X2’ technology provides even more power. Providing the Australian market with the world’s largest range of products on a lithium-ion battery platform, Makita has got the cordless solution to get the job done safely and efficiently. Paired with the fastest charge times in the industry, Makita products are ready to work when you are.

�� makita.com.au

MATRIX FITNESS AUSTRALIA

Visit our stand for information.

1330

Come and visit us at stand #722 to experience the Sealy difference.

COMPANIES & BRANDS

MEWS

1145

Mews is the leading platform for the new era of hospitality. Powering 12,500 Customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

MICROHIRE

1444

Proudly Australianowned with nearly 40 years of event staging expertise, Microhire is your trusted partner in Audio-Visual production. Known for their commitment to creating seamless events and the latest advancements in technology, their partnership with No Vacancy this September 2025, underscores their dedication to elevating the business events industry. Welcome to Microhire — exceptional events, created by exceptional people.

�� microhire.com

MONTAGUE

MYMA.AI 1036

Visit Myma.ai at Booth 1036 to see the future of guest engagement. Built by hoteliers, our suite of omnichannel AI tools — from Chatbots to Guest Books and Email Assistants, is changing the conversation in tourism and hospitality. Deliver smarter service, boost revenue and guest satisfaction while freeing your team to do what they do best.

�� myma.ai

NANTONG SANTAOCHE

HOME TEXTILE CO. 1022

Please visit our stand for more information.

NUFURN COMMERCIAL FURNITURE 522

We are Nufurn—a proudly Australian, privately owned company since 1996. We design, manufacture, and supply high-quality commercial furniture across Hospitality, Events, Education, Retail, Healthcare, and Aged Care sectors. Our focus is purposeful design—combining durability, comfort, and style to suit every space.

�� nufurn.com.au

422

Montague, where unique custom furniture design meets the highest standards of craftsmanship and artistic elegance, crafted for the hospitality industry. We transform spaces into luxurious, welcoming environments that leave a lasting impression on your guests, setting your venue apart from the competition.

�� williammontague.com

MY MUSCLE CHEF

1231

Founded in 2013, MYMC is Australia’s most awarded fresh functional meal brand and fast becoming Australia’s favourite brand with over 77% brand awareness for people over 18+. My Muscle Chef offers a range of high-protein, chef-prepared, nutritious ready-made meals and snacks tailored for healthy eating and healthy living. As the market leader in this space, this will be MYMC’s first showing at No Vacancy and we are extremely excited to introduce a brand new game-changing solution we have created for operators and guests alike we think will be perfect for this space.

�� mymusclechef.com

MYHOTELTECH

1442

myHotelTech - Hospitality Tech made easy. Everything you need from one trusted partner. Let guests, book, pay, check-in and unlockanytime, anywhere. Ask us how we can transform your hotel technology today.

�� myhoteltech.com.au

ONEMUSIC AUSTRALIA

1226

OneMusic Australia provides businesses with the right to play the vast majority of popular and well-recognised music from around the world – the music you likely play in your business. A OneMusic Australia music licence allows music users to satisfy their copyright obligations for the use of musical works, sound recordings and music videos, regardless of the source.

OOLIO | BEPOZ | SWIFTPOS

1151

Order. Stay. Pay. Connect restaurant and room service orders to guest rooms for simpler billing, personalised service and a better guest experience. Speak with the POS and payment experts from Oolio, Bepoz and Swiftpos - making hotel stays better for guests and teams.

OPERANDIO

Operandio is the all-in-one ops platform for hotels and accommodation - streamlining processes, ensuring compliance, and empowering teams with real-time tools for food safety, task management, audits, temp monitoring, labelling, asset management, training, and more.

1248

OATES - VILEDA PROFESSIONAL 808

Freudenberg Home and Cleaning Solutions Australia (FHCS) delivers innovative cleaning systems and a new range of housekeeping carts through trusted brands—Oates, Vileda Professional, and Research Products. Serving the healthcare, commercial, and accommodation sectors, we provide professional users with flexible, cost-effective, and time-saving solutions that deliver reliable cleaning performance. With over 175 years of experience, FHCS supports facilities of all sizes with expert service and nationwide coverage. Sustainability is embedded in how we design, produce, and deliver our products—helping customers meet their environmental goals without compromising on quality or efficiency. Partner with FHCS to clean smarter and operate more sustainably.

�� vileda-professional.com.au

OMF ORIGINAL

MATTRESS

FACTORY

816 & 812

OMF started in July 2006 in Prospect NSW with the intent to introduce to Australia the first ‘non branded’ total retailer in the mattress category. By 2016 OMF had growth to 18 stores with an expediated growth strategy triggered from 2017 bringing the June 2022 store number to 50. OMF is currently Australia’s biggest retail store corporate sleep specialist by store count. In 2021 OMF launched its ‘Complete Sleep’ strategy introducing further consumer offers in the areas of Bedroom Furniture, Motion, and Manchester with a key focus remaining on the Mid to Value market sectors. Within the core category of mattress, OMF offers consumers both registered Australian Made mattresses, and high spec Internationally sourced mattresses.

�� omf.com.au

�� operandio.com

ORACLE HOSPITALITY 1147

Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty.

�� oracle.com/hospitality

ORANA

Orana Stay empowers boutique and independent hotels to deliver exceptional guest experiences from booking through to post-departure. Our fully branded digital guidebooks and voiceenabled AI concierge provide guests with instant access to everything they need and want to know, from hotel amenities to local attractions. Our 24/7 concierge answers guest questions instantly, drives upsells, and frees up your team to focus on creating memorable stays. Whether it’s promoting spa treatments, room upgrades, or local tours, or helping guests with directions and direct bookings, Orana Stay turns engagement into revenue. Seamlessly integrated, quick to set up, and loved by guests.

�� oranastay.com

ORBITA TECHNOLOGY CO. 646

Please visit our stand for more information.

ring designed for the hotel and a ommodation industry

COMPANIES & BRANDS

OZONE HOSPITALITY SERVICES

607

Ozone Hospitality Services, in partnership with Ozone Linen Services, provides outsourced Housekeeping, Commercial Cleaning, Linen and Maintenance services to a growing network of hotel clients across Australia, New Zealand and Singapore. With over 120 hotels under our care and more than 350 active sites, our team brings structured support to a wide range of properties—from intimate boutique stays to large-scale operations. Our approach blends operational discipline with service flexibility, shaped by years of industry experience. Whether supporting day-to-day room readiness or longterm asset care, we offer reliable service delivery aligned to each property’s brand standards and guest expectations.

�� ozonecps.com.au

PAYPAL

1452

PayPal has been revolutionising commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

PHILIPS – WESTAN

1136

Philips MediaSuite Pro TVs, powered by Android and Google-certified, offer built-in Chromecast, app access via Google Play including Netflix, and big data analytics. With new series launching in 2026, they suit hospitality, healthcare, education, and more. Upgradable and versatile, MediaSuite delivers a premium, future-ready experience.

�� westan.com.au/brands-philips

PIXTED

Please visit our stand for information.

Comfort Meets Care - Anywhere You Stay. We provide smart, accessible in-room solutions like adjustable beds, lift chairs, and mobility aids. Transforming standard hotel rooms into welcoming spaces for guests with mobility challenges, post-operative needs, or age-related limitations. Ensuring comfort and a memorable stay.

�� plega.com.au

POLYFLOR

416

From hotel suites to commercial kitchens, restaurants to rooftop bars, Polyflor’s vinyl flooring is built to handle it all. Stylish, durable, easy to maintain and sustainably made, our range includes acoustic and slip-resistant options to suit every space. Trusted by designers. Backed by experience. Made to perform. Free samples online.

�� polyflor.com.au/commercial

PREMIUM SURFACE PROTECTION 110

Your partner in extending the life and beauty of furnishings. We offer technologically advanced, non-toxic solutions designed to preserve and extend the life of your furnishings. Perfect for commercial and hospitality interiors, our services ensure your valuable commercial assets remain in pristine condition for years to come.

�� premiumsurfaceprotection.com.au

PRICELABS

1348

PriceLabs is a powerful revenue management & dynamic pricing platform for hotels, aparthotels, hostels, and other hospitality accommodations. Property owners and revenue managers use it to optimize revenue, save time, and access the latest competitor data. Designed with flexibility in mind, PriceLabs lets you customise your pricing approach - whether it’s occupancybased adjustments, seasonal pricing, length of stay rules, or last-minute discounts. It integrates seamlessly with over 150 Property Management Systems (PMSs) and channel managers, including Apaleo, Cloudbeds, Mews, and Octorate.

�� pricelabs.co

PROTECT A BED 922

Protect-A-Bed® elevates guest comfort while safeguarding your most valuable assets. Our Australian-designed protectors create a cleaner, quieter, healthier sleep experience – shielding mattresses and pillows from bed bugs, allergens, stains and odours. Trusted by leading hotels, our solutions enhance hygiene, preserve bedding investments and protect guest satisfaction scores.

�� freshotel.com.au

PUDU ROBOTICS AUSTRALIA 636

PUDU Robotics is a global leader in service robots for hospitality, healthcare, and commercial environments. Our intelligent delivery, cleaning, and reception robots help businesses improve efficiency, reduce costs, and create unforgettable guest experiences. Visit Stand 636 to see our cutting-edge solutions in action.

�� erarobotics.ai

PULSE DEFIBS

Guests today expect more than comfort, they expect care. Having a defibrillator on-site sends a powerful message: your venue is not only welcoming but ready to save lives - the ultimate five-star service. At Pulse Defibs, we specialise in supplying, installing and maintaining defibrillators. Ensuring your guests have a comfortable & safe stay.

�� pulsedefibs.com.au

PULSI 1344

Visit our stand for information.

PUREZZA PREMIUM WATER 707

Purezza Premium Water offers high-quality, sustainable water dispensing solutions & reusable bottles, enabling hospitality venues to replace costly single-use water bottles, eliminate transport and delivery expenses. Purezza water systems allow you to dispense unlimited sparkling & still water onsite.

�� purezza.com.au

QPC GROUP - YOUR OFFICE TECHNOLOGY PARTNER

961

Seamless tech means happier guests and less stress for your team. Discover how hotels are saving money, boosting efficiency, and improving guest satisfaction with smarter print solutions that are fully automated, fast internet for a better guest experience, video conferencing, digital signage, and phone solutions.

QUALITY TOURISM FRAMEWORK

1408

The Quality Tourism Framework (QTF) connects your property with nationally recognised business development programs, prestigious state and national tourism awards, and practical tools to improve your operations and guest experience. It’s also the pathway to becoming a Star Rated property in Australia, with the Star Ratings program delivered exclusively through the QTF.

�� qualitytourismaustralia.com

RACV

COMMERCIAL ENERGY SOLUTIONS

1216

RACV Commercial Energy Solutions helps Australian organisations build towards a brighter, cleaner energy future. We can help you transition your facilities to renewable energy & deliver strong financial returns. Our key services include commercial solar, VPP, battery storage, EV chargers, renewable energy roadmaps & system operation and maintenance.

�� acv.com.au/home/solar/commercial

RANDOM HARVEST

1332

Random Harvest is Australia’s most luxurious gourmet food brand. Random Harvest is an Australian Made & Owned Family Business and is sold in the finest stores around the world including Harrods in London. Random Harvest specialises in Mini Bars, Amenity Gifts, GM Gifts and a number of others.

�� randomharvest.com.au

RAPIDCLEAN

918

Celebrating 40 Years of Excellence in Cleaning Supplies. Our network of owner-operated stores combines local expertise with the strength of a national organisation. RapidClean provide a costeffective, one-stop-shop solution for cleaning supplies, ensuring exceptional service and support tailored to your business.

�� rapidclean.com.au

B U Y I N G O R S E L L I N G A M O T E L ?

R I G H T T H E R E W I T H Y O U F R O M F I R S T A P P R A I S A L T O F I N A L

H A N D S H A K E .

S p e c i a l i s t s i n M o t e l S a l e s – B a c k e d b y I n d u s t r y K n o w l e d g e

A t C R E B r o k e r s , w e s p e c i a l i s e i n a c c o m m o d a t i o n a n d h o s p i t a l i t y b u s i n e s s s a l e s ,

w i t h a s t r o n g f o c u s o n m o t e l s a c r o s s A u s t r a l i a . O u r t e a m o f f e r s m o r e t h a n j u s t

l i s t i n g s w e d e l i v e r :

U p - t o - d a t e m a r k e t i n t e l l i g e n c e

H o n e s t , r e a l i s t i c a p p r a i s a l s

P r a c t i c a l a d v i c e r o o t e d i n e x p e r i e n c e

C l e a r , c o n s i s t e n t c o m m u n i c a t i o n t h r o u g h o u t t h e s a l e s p r o c e s s

W e u n d e r s t a n d t h e u n i q u e n a t u r e o f m o t e l o w n e r s h i p a n d t h e d e c i s i o n s t h a t

c o m e w i t h s e l l i n g . W h e t h

l i s t o r s i m p l y e x p l o r i n g y o u r o p t i o n s , o u r b r o k e r s p r o v i d e s t r a t e g i c i n s i g h t t o s u p p o r t y o u r n e x t m o v e . W E S P E C

COMPANIES & BRANDS

RELOVE

440

ReLove transforms empty housing into safe, fully furnished homes for people in crisis. We rehome hotel defits and supplier surplus at scale, keeping quality furniture out of landfill and placing it where it’s needed most. Since 2022, we’ve supported over 2,500 families with dignity and choice.

�� relove.org.au

RESLY X SWITCH HOTEL SOLUTIONS 846

Resly simplifies property management with cloud tech, easy trust accounting, and expert support. Your partner in success, anywhere, anytime. Switch Hotel Solutions helps accommodation providers get more bookings - we optimise your pricing, marketing and sales through tailored strategies. Grow your business with Switch!

�� resly.com.au

RESORTBROKERS

1315

Now in its 40th year, ResortBrokers is Australia’s longest established and most experienced specialist agency in the accommodation property sector. A true industry pioneer, ResortBrokers’ national network of over 30 brokers, active across all of Australia, handles the sale of hotels, motels, management rights, serviced apartments and caravan parks.

�� resortbrokers.com.au

RIVERSLEA BRANDS 1225

Step into your hotel bathroom to discover a world of luxury. We’ve carefully selected products from the best skincare, fragrance, spa, and lifestyle brands worldwide. Our partner brands bring you European elegance, the USA’s cuttingedge innovation, Asia’s serene traditions, and Australia’s natural wonders, ready for your guests to savour and enjoy

�� riversleabrands.com

RMS 1052

RMS is a leading hospitality platform trusted by 7,000+ businesses in 70 countries. Built to simplify operations and enhance guest experiences, RMS empowers hotels, serviced apartments, short-term rentals, and parks to grow sustainably through real-time insights and a comprehensive suite of smart tools.

�� rmscloud.com

ROBO-TEK INTERNATIONALINNOVATIVE ROBOTIC SOLUTIONS 1322

Robo-Tek International delivers powerful, commercial-grade robotic cleaners for hotels, resorts, and high-traffic venues. From sparkling floors to pristine pools and solar panels—we help you impress guests and streamline operations with real support, smart tech, and zero fuss.

�� robo-tek.com.au

ROOM

121

ROOM offers complete FF&E solutions for student accommodation and large-scale projects. We handle design, furniture, install, styling & more. No design fees. Durable, commercialgrade products. Fast delivery. Turnkey ready. Consistent supply. We manage it all—so you don’t have to.

�� room.design

ROOMMASTER / CMS

Please visit our stand for more information.

1157

ROOMPRICEGENIE

845

RoomPriceGenie is the easiest way to ensure your rooms are priced right, every night. Purpose-built for the independent accommodation owner, RoomPriceGenie is fast to implement, user friendly and completely transparent. In an uncertain world, it’s revenue that you can count on.

�� roompricegenie.com

ROOMSTAY

1152

RoomStay is a leading booking engine platform built to help hotels drive more direct bookings. With seamless UX, guest portal, gift vouchers, and member-only deals, we help hotels compete with digitally savvy OTAs skyrocketing conversion rates and direct bookings.

�� roomstay.io

RYOBI

1412

At RYOBI, our dedicated Business Development Managers make it easy to do business with us. We provide seamless support for our range of popular cleaning and maintenance products. With our ONE+ battery platform, a single battery powers more than 200 products, offering exceptional efficiency, versatility and great value. �� ryobi.com.au

SABA HOSPITALITY | TREVO 1241

With our 360-Degree Guest Journey solution, SABA Hospitality & Trevo allow guests to digitally check-in, utilise mobile keys, browse information on digital compendiums, order F&B and other services, communicate instantly with an AI Chatbot, book activities and make reservations, and check-out using their own mobile device.

�� sabahospitality.com

SALTO SYSTEMS

945

Salto is a global leader in delivering access solutions for hospitality. Salto empowers property owners and managers worldwide with new ways to secure guests, manage staff, and protect assets. Flexible and scalable, with integrations available, Salto solutions are perfect for a seamless guest experience.

�� saltosystems.com.au

SAMSUNG 950

Please visit our stand for information.

SATARA 536

Please visit our stand for information.

SAS SUPPLIER GROUP

115

SAS Supplier Group is a nationwide supplier of raw materials for the architectural, shopfitting, construction, signage, and display industries across Australia. We deliver high-quality materials with fast turnaround times, reliable service, and tailored solutions to meet the needs of commercial and residential projects of all sizes.

�� sassupplier.com.au

SCENT AUSTRALIA

1419

Scent Australia delivers premium commercial fragrance solutions for hotels and accommodation. Enhance guest experience with industry-leading commercial diffusers, plus bespoke and signature scent extensions like reed diffusers, candles and sprays. Trusted by leading brands. Learn more at scentaustralia.com.au

�� scentaustralia.com.au

SCENTCARES TECHNOLOGY

AUSTRALIA 1205

Visit our stand for information.

SEALY COMMERCIAL 722

Sealy Commercial delivers trusted, high-quality sleep solutions tailored for the hospitality industry. We’re committed to comfort, durability, innovation, and sustainability— backed by industry-leading service and seamless distribution—helping hoteliers create unforgettable stays that drive return visits.

�� sealy.com.au/commercial

SHADE N SAILS & SHADERUNNER® AUSTRALIA 431

Shade N Sails & Shaderunner® showcasing retractable shade systems and Flexshade® permanent umbrellas, designed for commercial and hospitality comfort. Explore architecturally designed solutions within on-site display. Australian made, all-weather systems with expert advice and full custom range available. [shadensails.com.au | shaderunner.com.au]

�� shadensails.com.au/expo/novacancy

COMPANIES & BRANDS

SHIJI GROUP 1342

Shiji was founded in 1998 and is today a trusted partner to the hospitality industry worldwide.

The Shiji ecosystem includes everything from property management systems and point-ofsale solutions to distribution platforms, guest engagement tools, and more. Through the global expansion of our platforms, strategic partnerships, and continuous investment in cloud technology, we are delivering scalable solutions that enhance operations, improve guest experiences, and drive long-term value for our clients. At Shiji, we’re committed to providing the support and tools hoteliers need to focus on what they do best—creating memorable experiences for their guests.

�� shijigroup.com

SIDEKICKER

1425

Sidekicker matches thousands of businesses to pre-qualified temporary staff. We’re on a mission to shape a better way for casual and temporary staffing by becoming the best place to get casual work and the solution of choice for organisations who want better ways to hire, engage, manage and optimise their casual staffing operations.

�� sidekicker.com.au

SIGNATURE FLOORS

Please visit our stand for more information.

210

�� signaturefloors.com.au

SILANT

942

SiLANT delivers your guests seamless access to entertainment and technology at their fingertips. We are a premier solutions management provider of in-room guest entertainment, networks and high-speed wifi to global hospitality brands, ownership groups, independent operators, student accommodation and build-to-rent operators. �� silant.tech

SIMPLE ICT

Please visit our stand for more information.

1451

SITEMINDER

SKYSPAN SHADE

Please visit our stand for information.

508

SLEEPMAKER 616

SleepMaker® is part of The Comfort Group, one of Australasia’s largest bedding companies that originated in the 1930s. Since day one, we haven’t stopped in the pursuit of producing quality mattresses right here in Australia. When you buy a SleepMaker mattress you can rest easy in the knowledge that it was built with lasting quality.

�� sleepmakercommercial.com.au

SMITH’S SNACKFOODS 1115

The Smith’s Snackfood Company is one of the leading snack companies in Australia, with brands such as Smith’s, Red Rock Deli & Nobby’s. Manufactured in Australia using great Australian produce, we value freshness, quality & sustainability. Smith’s are the perfect partners for all your accommodation needs for minibars, F&B, conferencing & events.

�� smiths.com.au

SNAPSNAPSNAP POWERED BY BOXBROWNIE.COM 1158

Capture stunning imagery for your short-term rental with just your iPhone! SnapSnapSnap makes it easy for hosts and property managers to create high-quality visuals that enhance listings and attract more bookings. Free to download and pay-as-you-go, it’s a convenient and costeffective way to impress your guests and stand out online.

�� snapsnapsnap.com

SONOLA

At Sonola, we create innovative wellness spaces that support mental and emotional well-being. Through our OpenSeed Meditation Pods, we’re elevating wellness through design - offering calming, immersive environments that help reduce stress, improve focus, and nurture inner balance.

�� sonola.au

SPEED QUEEN

1146

SiteMinder helps hoteliers, from small independent properties to large groups and chains, to drive more revenue through industry leading distribution, real-time insights, direct booking systems designed to convert and guest engagement tools to keep guests coming back.

�� siteminder.com

SPL 1130

Please visit our stand for more information.

SPRINT ANALYTICS

Sprint Analytics was founded by two mates who were also colleagues for many years, Kane Sherlock and Geoffrey Gillian, who bring decades of combined experience in data consulting and analytics. As experts in both practical applications and the latest emerging technologies, such as AI, they excel at delivering cutting-edge solutions.

�� sprintanalytics.com.au

SQUIZIFY

1441

Squizify helps hotels and accommodation venues digitise food safety with real-time, automated tools that eliminate paper checklists, reduce risk and save time. Trusted by global brands, our platform simplifies compliance, enhances visibility and streamlines audits across single and multi-site operations. By turning manual processes into proactive, data-driven workflows, Squizify empowers hotel teams to focus on what matters most: delivering safe, memorable and seamless guest experiences while maintaining the highest operational and brand standards behind the scenes.

�� squizify.com

STANDARD TEXTILE

1123

Founded in 1940, Standard Textile has developed a culture of innovation, quality and service. With more than 160 patents, our products are engineered to deliver durability, longevity and value. A vertically integrated company, we’re a leading global provider of end-to-end solutions for the institutional textile and apparel markets. Leveraging textile design, manufacturing and laundry expertise, as well as our global infrastructure, we serve customers in the healthcare, hospitality, decorative products and industrial apparel marketplaces worldwide.

STOKED STAINLESS

1317

Speed Queen is the world No.1 in commercial laundry equipment and carries on its centurylong tradition of proven performance. Down to the finest details, our laundry equipment is designed to make life easier (and cleaner). And with the lowest total cost of ownership, there’s no compromise in quality or value. Visit us at stand 1317 @Novacany2025.

�� sqcommercial.com.au

224

For over a decade Stoked Stainless have been producing stainless steel and cedar plunge pools, hot tubs, spas, and baths which lead the market in design, durability and service. Each product in the range is lovingly handmade by a team of engineers and crafted with a keen eye for detail and commitment to quality.

�� StokedStainless.com.au

STR, A COSTAR GROUP COMPANY

Please visit our stand for more information.

�� str.com

1352

COMPANIES & BRANDS

STRIPE

Stripe is building programmable financial services for millions of businesses globally. Millions of companies use Stripe to accept payments online and in person, embed financial services, power custom revenue models, and build a more profitable business. Since launching in Australia in 2014, over 500,000 businesses use Stripe.

�� stripe.com/au

SUITE DESIGNCOMMERCIAL FURNITURE 124

Suite Design specialises in the supply of FF&E packages for all accommodation properties, having developed a strong track record in offering a unique range of commercial quality furniture, bedding, electrical goods and accessories to hotels, motels, holiday parks, mining accommodation and student accommodation properties throughout Australia.

�� suitedesign.com

SUNFLOWER HIDDEN DISABILITIES

In Australia, 1 in 5 people have a disability, and 80-85% of these are hidden - roughly 17% of those around you. Living with a hidden disability can make daily life challenging, but others may not recognise the struggles. The Hidden Disability Sunflower is an international symbol discreetly indicating someone may need extra help or time. Thousands of organisations including airports, retailers, schools, and more participate to improve inclusion. Individuals can get Sunflower products online or at member locations. Businesses can train staff to support wearers, fostering inclusivity. Together, the Sunflower helps create a more inclusive society.

�� hdsunflower.com/au

SWAY CURTAINS 430

Elevate your space with Sway Curtains custom luxury curtains & blinds designed for distinction. Transform your interiors with Sway Curtains, Sydney’s specialists in bespoke window furnishings. We craft luxury curtains and blinds tailored to your vision, blending timeless style with contemporary innovation for homes, apartments, and commercial spaces.

�� swaycurtains.com.au

TALK AGENCY

1258

We’re a cutting edge digital marketing agency that specialises in driving more direct bookings for your hotel. Visit our stand for a free audit of your business.

�� talkagency.com.au

TEA TONIC 1417

Tea Tonic is Australia’s healthiest tea range, crafted by a naturopath using certified organic ingredients. Proudly Australian-made, our blends support wellness and elevate guest experiences. From in-room teas to display solutions, we help hotels deliver a memorable, premium tea moment.

�� teatonic.com.au

THE COLLECTIVE AUSTRALASIA 1230

TCA Supply is Australia’s leading cleaning, packaging, hygiene & hospitality supply specialists. With over 35 strategically located distribution warehouses across Australia, we ensure prompt and reliable service nationwide. Our streamlined procurement system offers consolidated billing, customisable product selections, and detailed cost management reporting, simplifying the purchasing process for our clients. Delivering more than just products; we provide solutions. Our dedicated sales & service team provide genuine expertise and personalised support.

THE KETTLE CHIP COMPANY 1222

Snackbrands Australia is one of Australia’s leading snacking companies and is home to some of Australia’s most iconic snack foods. Our team are passionate about creating great tasting snacks for Aussie consumers to enjoy. Our rich brand history spans across seven decades.

�� snackbrands.com.au

THE VEND SHOP 1058

The Vend Shop brings you the PicoCooler Vision: the secure, cashless smart fridge perfect for hotels, motels, and serviced apartments. Give guests 24/7 access to drinks, snacks, and essentials with minimal staff involvement. It’s the easy way to increase revenue and guest satisfaction. Visit The Vend Shop at NoVacancy, Stand 1058 to learn more.

�� thevendshop.com.au

TOP SHELF CONCEPTS 1008

Top Shelf Concepts offers innovative food presentation solutions to enhance your guest experience. From buffet equipment, disposables, tabletop, and more, our products combine style, function, and sustainability—trusted by hospitality venues across Australia. Visit us at Stand 1008 to see our food presentation solutions first hand!

�� topshelfconcepts.com

TOTAL COMMERCIAL EQUIPMENT 1427

Founded in 2005, Total Commercial Equipment is a leading Australian distributor of commercial laundry and kitchen equipment. As the sole Australian Primus laundry distributor, we provide innovative solutions, expert after-sales service, and build lasting relationships with a focus on sustainability.

�� totalcommercialequipment.com.au

TOURISM BROKERS & MR SALES 1215

Tourism Brokers and MR Sales are specialist brokerages in accommodation and management rights sales across QLD, NSW and VIC. Visit our stand to meet experienced brokers ready to assist with buying, selling, or preparing your motel, hotel, caravan park, pub, MHE or management rights business for sale.

�� tourismbrokers.com.au

TRI NATURE –

ECO CLEANING & BODY PRODUCTS

1306

Elevate your guest experience with proudly Australian-owned and made, eco-friendly personal care and cleaning products. Refillable, non-toxic, and cruelty-free. Gentle on guests, powerful in performance. Ideal for hotels, resorts and eco-conscious stays.

�� trinature.com.au

TRIPLESEAT FOR HOTELS

1246

Tripleseat for Hotels is the group sales and catering management platform for modern hotel teams. Used by properties worldwide, Tripleseat for Hotels enables hotel teams to manage guest room blocks, client communication, banquet space, and more, all within one intuitive platform.

�� tripleseat.com/products/hotels

TUBECO

618

At TubeCo we bring unmatched expertise to the design and production of Australian-made metal beds, bunk beds and furniture solutions for both domestic and commercial markets. Every product manufactured is carefully built to meet our high standards of strength, functionality, and reliability. Choose TubeCo, where quality is forged in every weld.

�� tubeco.com.au

UNCOMMODIFY

FOUNDATION

AUSTRALIA

UNCOMMODIFY - start-up social enterprise, do things differently. ACNC-approved charity. The ways we value everyday goods, redefined. un·com·mod·i·fy /verb/: to reject the idea that we must treat products as commodities and instead make it easy for consumers in having a positive impact on Aussie Communities.

�� uncommodify.org

VANITY GROUP

622

VANITY GROUP is dedicated to elevating guest cosmetics from essential items to an experience that rivals even the sweetest suite. Renowned as hospitality’s house of beauty, VANITY GROUP partners with the most sought-after fashion, beauty, premium skincare, fine fragrance, lifestyle and spa brands to create unforgettable hotel experiences.

�� vanitygroup.com/en

COMPANIES & BRANDS

VENDELLA 602

Vendella makes procurement simple, sustainable, and cost-effective for busy GMs. Enjoy 10–30% savings, consistent commercial-grade products, and smart solutions like our DreamGreen recycled bedding. We help you control costs, meet ESG goals, and keep rooms guest-ready— without the hassle. It’s all about Service, Savings, Sustainability. Our 3 S’s.

�� vendella.com.au

VERIDIA AUSTRALIA

VODIA NETWORKS LIMITED

Please vist our stand for information.

1245

WELCOME WITH PRIDE S5

Create inclusive guest experiences where everyone belongs.

�� welcomewithpride.com

WENESY COSMETICS

1312

Veridia is an Australian supplier and service provider that takes care of consumables and stock management for the hospitality industry. Our complete replenishment solution, paired with our large range and expert advice, give owners and facility managers peace of mind and more time for the things that matter most.

�� veridia.com.au

VERKADA 1242

Verkada is a pioneer in cloud-based physical security solutions, helping enterprises operate safer, smarter buildings.

�� verkada.com/au

VINGCARD - ASSA ABLOY 742

Vingcard is a leading provider of security access solutions and other advanced technologies With a commitment to serving as the industry’s trusted partner for enhanced security, Vingcard’s comprehensive range of integrated solutions ensure safer, more adaptive business operations able to deliver enhanced efficiency and end-user satisfaction.

�� vingcard.com/en

VINTECH SYSTEMS

1142

Vintech Systems is an industry leading supplier of Security, Integrations and Technology specialised for the Hospitality Industry. Our focus is delivering global leading solutions to the Hospitality Sector to enhance Guest Experience and Operational Efficiencies, all supported by 24 hour 365 day support and service with specialised Technicians and Engineers. We specialise in dormakaba Electronic Locks, Energy Management EMS / ESG), Guest Room Management (GRMS), Safes. Mini Bars, Self Check in Kiosk, Hoteza, Voice Activation/ Integration

�� vintech.com.au

712

Taking innovation as its core competitiveness, Wenesy Cosmetics specializes in the research, development, and manufacturing of hotel cosmetics and soap dispensers. Its factories in China and South Korea offer strong manufacturing capabilities, enabling it to ship over 400 TEUs of high-quality products to global customers each year. Wenesy’s sales network covers over 30 countries globally. Moreover, it has set up branches in cities like Shanghai, Melbourne, Auckland, Seoul, and Orlando, ensuring efficient and premium service for customers.

�� wenesy.com

WHO GIVES A CRAP

1112

At Who Gives A Crap, we’ve made it our business (literally) to create the best eco-friendly products at an affordable price. We’re B Corp™ and FSC® certified, but we’re most proud of the fact that 50% of our profits go to help provide access to clean water and toilets.

�� au.wholesale.whogivesacrap.org

WINDCAVE

953

Windcave is a global leader in payment technology, providing solutions across online, in-store, and unattended environments, and offering global acquiring for all popular payment methods.

�� windcave.com

WORLDVUE

1141

WorldVue® is a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs. Founded in 1975, WorldVue is a privately held company headquartered in the United States with offices in Canada, Mexico, United Kingdom, Netherlands, Dubai, Singapore and Australia. The company serves over 8,000 properties and a Million Rooms.

WYSS PHOTOGRAPHY

144

Wyss Photography offers premium fine art prints showcasing abstract drone photography of Australian salt lakes — tailored for interior designers, boutique hotels, and business spaces. Each piece is beautifully framed, bringing earthy textures and soft, naturally muted tones that enhance any modern interior.

�� eamonwyss.com

XN PROPERTY SYSTEMS

657

Formed in 1998, the business is a UK-headquartered, global software and services group, specialising in the development, deployment and support of integrated, cloud-hosted software applications including Property Management Systems, Point-of-Sale and Business Intelligence for Hotels, Residential BTR, PBSA and Co-living market sectors.

�� xnpropertysystems.com

YARN’N

1121

Yarn’n is an Indigenous-owned toilet paper company dedicated to creating real generational change in our homes, hotels and places of hospitality. 100% recycled, 5-star quality, and Australian-made, we donate 50% of our profits to First Nations education through our Partnership with Yalari. Have a yarn with us at NV and let’s up your dunny game!

�� yarnn.au

YHL

Located on the main floor of the conference, come and listen to the finest of our industry’s young leaders who will be discussing an array of topics and perspectives. Hear from those leading the change of the industry and how the future looks for hotels in Australia and around the world.

�� linkedin.com/company/y-h-l

ZOOLY HOTEL

Please visit our stand for more information.

1212

THE OUTDOORS IS YOURS

DOUBLE GLAZING FOR EXISTING WINDOWS

& DOORS

Magnetite’s secondary glazing systems improve the comfort of your property by reducing noise and boosting energy e ciency.

Our cost-e ective solutions provide the bene ts of double glazing without the hassle and cost of replacement, enhancing the guests’ experience.

Up to 70% noise reduction

Up to 70% thermal improvement

Fits existing windows

Sydney Harbour Marriott Hotel

The award-winning revenue management system for hoteliers

With RoomPriceGenie, we’ve seen bookings double and revenue increase over a third year-over-year. We’ve never been more strategic with pricing thanks to its automation and insights.

Katie Parker | Hotel Etico Manager

Our 100% Australian-made commercial range of products is expertly crafted for the accommodation industry. Each product features our innovative in-house taper system and durable weld mesh bases. These bases not only provide additional strength but also help keep bed bugs at bay, promoting a cleaner, more hygienic environment. Our unique male/female connection becomes stronger with time and use, ensuring long-lasting durability. Unlike other products on the market with only tac-welded joints, our fully welded designs enhance strength and reduce the risk of internal corrosion. All of our bunk beds adhere to the Consumer Protection Notice (CPN), also known as the Orange Tick, guaranteeing safety and quality.

Manufactured in Sydney, we are able to offer you the flexibility to select a powder coat colour that seamlessly complements your corporate branding or interior decor.

PRIMUS: HIGH-PERFORMANCE

Trusted by the hospitality industry and student living providers for efﬁcient, reliable laundry.

From hotel guests to students, keep everyone satisﬁed with laundry solutions built for performance and peace of mind.

Primus Laundry machines deliver exceptional performance, durability, and energy efﬁciency—ideal for the fast-paced demands of hotels, serviced apartments, and student accommodation. Whether you’re turning over fresh bed linens, plush towels, or managing daily student laundry needs, our high-capacity washers and dryers help you maintain high standards while optimising time, cost and energy.

in delivering measurable, meaningful hospitality success. We partner with venue owners, developers, and operators to uncover unique opportunities and deliver innovative concepts, from idea to execution.

Meet JACK—Australia’s ﬁrst majority Indigenous-owned, female-led hotel & hospitality consultancy.

Our services include hotel advisory, market research and feasibility, F&B concepts and brand development, venue consultancy, strategic HR, marketing, events, First Nations advisory and retail.

With global experience across luxury hotels, Michelin-starred restaurants, cruise ships, casino operations, travel hubs, and contract catering, we combine creativity with commercial acumen to drive performance, delivering measurable, meaningful hospitality success and sustainable growth.

ELLE RESORT & BEACH CLUB, SEMINYAK, BALI

No buzzwords. No faff. Just luxury bedding made using recycled plastic bottles.

Solutions. Simplicity.

Elevate Your Space with Sway Curtains

Custom Luxury Curtains & Blinds –Designed for Distinction

Transform your interiors with Sway Curtains, Sydney ’s specialists in bespoke window furnishings. We craf t luxury curtains and blinds tailored to your vision, blending timeless style with contemporary innovation for homes, apartments, and commercial spaces.

Transform your windows. Elevate your lifestyle. Experience luxury, made personal .

Seamless

Housekeeping & Linen Housekeeping & Linen Solutions, Built for Solutions, Built for Hotel Operations Hotel Operations

Choose your fragrance. Create your experience.

Commercial Scenting Solutions

Enhance your guest experience with Scent Australia’s premium commercial diffusers, with a library of over 3,000 fragrances, plus industry-leading service and support.

30-DAY FREE TRIAL

Enjoy the Scent Australia experience and scent marketing benefits with a free trial for 30 days. Scan the below QR code to order your free fragrance samples.

Scented Merchandise

Turn your fragrance into revenue by extending your brand with scented candles, sprays, reed diffusers and more. Trusted by industry-leading brands such as Nude Lucy, KOOKAI and many more.

Commercial Diffusers Order FREE Fragrance Samples

Enquire today:

P 1300 012 712

P info@www.scentaustralia.com.au www.scentaustralia.com.au

Brand Exentions

Handcrafted in Australia since 1899.

You’ll find A.H. Beard beds wherever high-quality sleep is valued. Beds that comfortably meet high Australian commercial standards, while giving your guests the deepest, most rejuvenating sleep of their lives. What we at A.H. Beard call Premium Sleep.

Visit us at Stand 1030 to learn more about our commercial products and solutions.

Foxtel Business iQ: te guest engagement p rm

built for busiNess, powered by speed, trusted fOr reliability.

THE FUTURE OF LAUNDRY IS CASHLESS.

At Dependable Laundry Solutions, we’ve improved operational efficiency in laundry rooms for over 55 years with world-class equipment and dependable service.

OLD-SCHOOL RELIABILITY. NEW-SCHOOL EFFICIENCY.

With card readers on each machine, your guests can simply tap, load and go.

Boost your bottom line

Reduce vandalism & theft

Future-proof & streamline

Scan the QR code to learn more about our cashless laundry solutions.

We’re not here to shift stock. We’re here to keep your laundry working hard. As the exclusive Australian supplier of Maytag Commercial’s built-tough machines, we deliver fit-for-purpose laundry systems that are designed to perform — guest after guest, load after load.

With over 55 years of industry experience, personal scoping and a national support network, we make sure you’re getting the right machine for the job. That means less downtime, more uptime and complete peace of mind, so you can worry less about your laundry and more about running your business.

Putting people with a disability in business

Dulux Commercial Repaint & Remedial

At Dulux, we recognise that property protection starts with innovative, durable coatings, quality products and professional colour advice.

We specialise in supporting the Hotel & Accommodation sector to maintain, protect and enhance your asset with Australia’s leading quality coatings and systems.

Extending beyond coatings, we offer our commercial expertise, colour & product solutions and support throughout the project journey to assist you protect your property over its serviceable life as efficiently as possible.

The Dulux Commercial Repaint & Remedial Team can support your projects with:

• Dulux Authentic Colour® advice & support

• Comprehensive range of market leading paints & coatings products –including remedial products

• Access a range of Ultra-Low VOC products

• Tailored project specifications and support, creating a scope of works

• Tender support & industry contacts

• Project assistance & support for quality assurance

• Stakeholder engagement

• Handover & maintenance support

To find out more email propertyservice@dulux.com.au and our friendly Commercial Repaint & Remedial Team will get in touch. dulux.com.au/specifier

Our curated portfolio, responsive lead times, exceptional value and ability to craft bespoke solutions have seen our carpets featured in some of the country’s most distinguished architectural projects — where design, function, and comfort are paramount.

With an unwavering commitment to design, craftsmanship and innovation, EC Carpets has become a trusted partner for Australia’s leading architects and speciﬁers.

www.eccarpets.com.au | projects@eccarpets.com.au

Efficient Service Robots Room

Optimise your performance. Maximise your pro tabilit y.

Whether your business is a single hotel or a portfolio of dozens, you will gain a clear competitive edge by harnessing actionable competitive intelligence. That is why CoStar + Benchmark is the industry’s most trusted solution for developing smarter strategies and driving stronger performance.

Online Check-In/Out … no downloads needed

Keyless Entry … skip the queue

Digital Compendium … go paperless

Mobile Ordering … generate extra revenue

A.I. Chatbot … save time & labour

Activity Bookings … streamline operations

Visit us at stand 1307

Globally recognised sustainable tourism certification

W h o i s E c o t o u r i s m A u s t r a l i a a n d w h a t d o w e d o ?

W e a r e t h e n a t i o n a l p e a k b o d y f o r e c o a n d s u s t a i n a b l e t o u r i s m d e d i c a t e d t o c o n n e c t i n g , c h a m p i o n i n g , i n s p i r i n g

a n d e d u c a t i n g p e o p l e o n e n v i r o n m e n t a l l y s u s t a i n a b l e a n d c u l t u r a l l y r e s p o n s i b l e t o u r i s m W e d e s i g n a n d d e l i v e r

c e r t i f i c a t i o n p r o g r a m s f o r t o u r i s m p r o d u c t s a n d d e s t i n a t i o n s , r e p r e s e n t i n g o v e r 2 , 00 0 c e r t i f i e d a t t r a c t i o n s , a c c o m m o d a t i o n p r o v i d e r s , t o u r s , f o o d a n d b e v e r a g e , c o n f e r e n c e v e n u e s a n d e v e n t s O u r c e r t i f i c a t i o n s t a n d a r d i s

g l o b a l l y r e c o g n i s e d .

W h y i s c e r t i f i c a t i o n i m p o r t a n t ?

O u r c e r t i f i c a t i o n p r o g r a m s a s s u r e t r a v e l l e r s t h a t c e r t i f i e d b u s i n e s s e s a n d p r o d u c t s m a i n t a i n a s t r o n g , w e l l m a n a g e d c o m m i t m e n t t o s u s t a i n a b l e p r a c t i c e s , a l i g n i n g w i t h i n t e r n a t i o n a l b e s t p r a c t i c e s u s t a i n a b i l i t y s t a n da r d s

H o w d o e s c e r t i f i c a t i o n b e n e f i t m y b u s i n e s s ?

C e r t i f i c a t i o n o f f e r s o f f i c i a l r e c o g n i t i o n f o r y o u r t o u r i s m b u s i n e s s , a f f i r m i n g a d h e r e n c e t o g l o b a l s t a n d a r d s a n d b e s t p r a c t i c e s . I t p r o m o t e s s u s t a i n a b i l i t y a c r o s s a l l a s p e c t s o f y o u r o p e r a t i o n s a n d f o c u s e s o n p r o d u c t d e v e l o p m e n t .

C e r t i f i c a t i o n e n c o u r a g e s h i g h - s ta n d a r d p r a c t i c e s t h a t b e n e f i t y o u , y o u r s t a f f , a n d t h e d e s t i n a t i o n l o n g - t e r m .

O u r C e r t i f i c a t i o n P r o g r a m s

O u r S u s t a i n a b l e T o u r i s m C e r t i f i c a t i o n s u p p o r t s b u s i n e s s e s i n u r b a n e n v i r o n m e n t s t o m e e t g r o w i n g v i s i t o r d e m a n d f o r s u s t a i n a b i l i t y c r e d e n t i a l s a n d b u i l d s o n o u r f o u n d a t i o n a l E C O C e r t i f i c a t i o n t h a t h i g h l i g h t s l e a d e r s h i p i n n a t u r e - b a s e d e c o t o u r i s m .

O u r P a t h w a y P r o g r a m

GET YOUR BUSINESS ON THE MAP

The Genuine Stoked Location Map

The best way to really understand the Stoked experience is to slide in, close your eyes and feel the power of a warm soak (or a cold plunge).

Stoked tubs have been part of the accommodation sector in Australasia almost since the first tub was shipped from our home base in Wanaka New Zealand. Now Stoked have teamed up with their business customers to showcase Genuine Stoked Locations. The map gives guests the confidence to book their next trip knowing a Stoked tub will be quietly waiting to add to the relaxation and enjoyment of their stay.

stokedstainless .com.au

stokedstainless .co.nz

greater guest experiences

Philips MediaSuite TVs

Introducing the true beauty that lies within the Philips MediaSuite TV

Philips MediaSuite is the ultimate in room TV for guests - delivering on the streaming and sharing, Google Play apps and gaming experiences they want to see in their hotels of choice. And the true beauty of Philips MediaSuite - it is all in the box. Making it the hospitality TV of choice for leading hotels around the world.

For easy content casting from your guest’s mobile device to the big screen, whatever their mobile operating system.

Enabling you to empower your guest with easy and secure log in to their own streaming account directly on the in room TV.

Bringing access to thousands of apps via our Android platform, including movies, music, gaming and much more.

Suite sounds start with Philips MediaSuite ft. the Philips Professional Soundbar

With the casting button on the remote control itself, your investment can be easily seen and used.

Offer the premium audio experience with the addition of the new Philips Professional Soundbar. Easy to install, set up and control, and with a built-in subwoofer, designed to bring extra punch to special effects, music, and more.

Contact

Great experiences with every stay

Automate, optimize, and exceed guest expectations at every turn with Infor Hospitality. Thrive with technology that keeps you ahead.

Make your hotel more profitable today

Join 75,000+ hotels worldwide using real-time data to increase profits and save time

Your trusted partner for enhanced security

Vingcard stands out in the hospitality industry for its top-quality, innovative technology, including state-of-the-art door locks, digital keys, and cloud access management. Known for enhancing operational efficiency and guest satisfaction, Vingcard offers comprehensive solutions tailored for hospitality needs. Its offerings extend to advanced staff safety, asset management, and efficient linen management, all designed to improve staff productivity and reduce costs.

Self Check In Solutions

Vingcard Locks Elsafe Safes Energy Management

Mobile Access

Minibar

POWER WITHOUT LIMITS

Cordless innovation is more than just bigger batteries. It’s about creating battery technology and motor engineering that work together for optimum performance. With Makita’s XGT 40V Max platform, the higher battery output is a genuine solution for high demand cleaning and maintenance applications. Makita’s XGT tools and batteries have been designed with innovative smart technology, delivering reliable tools that are a must for all professional applications.