NoVacancy 2024 Event Magazine

2024 event magazine 18-19 September 2024 ICC Sydney Exhibition Centre

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THE #1 HOTEL + ACCOMMODATION INDUSTRY EVENT

CONTENTS

WELCOME 4 sponsors 5 EVENT INFORMATION

6

what’s on

8

agenda 12 speakers 18

download the new app Get the latest event information

Apple Store

Google Play Store

TAG US

#novacancy24 novacancyshowau

22

SMALL HOTELIER SUMMIT

30

HOTEL TECHNOLOGY SUMMIT

34

HOTEL MARKETING SUMMIT

38

REVENUE & DISTRIBUTION SUMMIT

42

SUSTAINABLE HOTEL Summit

46

hotel leaders summit

50

design talks

54

FUTURE LEADERS summit

60

PEOPLE & CULTURE summit

62

Amadeus Content Hub

64

Hotel Technology Demos

66

COMPANIES & BRANDS

70

INDEX 228

novacancyexpo

FLOORPLAN 230

novacancyaccommodation-business-expo

Organised by

TOP 5 TRENDS

novacancy.com.au

Published by Tomorrowstory.com

terrapinn.com

Disclaimer: This publication is correct at time of print. The Publishers take no responsibility for incorrect information provided, either by exhibitors, speakers or their representatives. Floorplan, exhibitor list and seminar timetable correct at the time of print. Opinions expressed are those of the Authors and may not necessarily be those of the Publishers or Show Organiser. Photos used in this publication are owned by Terrapinn and are for general purposes only.

Printed on sustainably sourced paper

FSC LOGO INSERTED BY PRINTER

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

3

WELCOME

Welcome to NoVacancy 2024!

MEET THE TEAM

As we observe the current market stabilising in 2024, we expect significant advancements and exciting opportunities moving forward.

NoVacancy continues to be Australia’s largest and leading hotel and accommodation expo, attracting top hoteliers from across the nation through our new partnerships in various states. As a national event, we are committed to bringing together the best in the business under one roof.

Marketing Manager

We are delighted to welcome you back to NoVacancy, set to be our biggest and best event yet. Whether you’re a first-timer or a seasoned attendee, we thank you for being an integral part of making this event a reality.

Over the next two days, immerse yourself in our carefully curated selection of over 250 cutting-edge exhibitors showcasing the latest innovations in the hotel space. We are excited to welcome new exhibitors who bring fresh perspectives, exciting products, and groundbreaking solutions to this year’s event. With the industry’s most influential decision-makers, leaders and experts gathered here, seize the opportunity to connect, explore, and discover new possibilities for your business.

This year, we are featuring a total of nine summits, including our newest additions—the Future Leaders Summit and the People & Culture Summit. Across these summits, you’ll have the opportunity to hear from 150 inspiring speakers, each bringing unique insights and expertise to the table. Each session is designed to captivate, shift mindsets, and address the most pressing challenges in the field. Additionally, enjoy a live podcast hosted by industry icons who will delve into dynamic industry discussions, ensuring you leave inspired.

We are proud to announce the return of our Women in Accommodation Breakfast after its hugely successful debut. This event promises to deliver valuable insights from top female leaders in the industry. Our commitment to gender equality remains strong, with a minimum 50% female representation across our speaker program.

NoVacancy wouldn’t be complete without ample networking opportunities. Take advantage of this incredible chance to connect and collaborate, whether in our many networking lounges on the show floor or at the NoVacancy Central Lounge. This year, we’re also excited to introduce our new mobile app, designed to help you connect with fellow attendees, schedule meetings, and stay updated on all event happenings. Download it now to enhance your NoVacancy experience!

On behalf of the NoVacancy team, we express our heartfelt gratitude for attending this year’s event. Our team, along with our exhibitors, sponsors, and speakers, have poured their passion, dedication, and commitment into ensuring a successful experience. We truly hope you find it valuable and look forward to seeing you again in 2025.

Matthew Gatfield Event Director NoVacancy

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Laura Flannery

Jason Gazal Exhibition Manager

Josko Kazija

Rita Nehme

Business Development Manager

Marketing Director

Benton Ng Production Director

Genevieve Page Conference Producer

Pinky Ho

Meg O’Brien

Event Operations Manager

Networking Manager

Aryan Panjiar

Matthew Williams

Networking Manager

Managing Director

With thanks sponsors

MEDIA AND INDUSTRY PARTNERS

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

5

EVENT INFORMATION

ORGANISERS OFFICE

CLOAKROOM

Located on level 5 of the Exhibition Centre.

The venue cloakroom is located on level 2 next to hall 4 (Customer Service Desk).

LOST AND FOUND Please enquire at the ICC Sydney Exhibition Centre customer Service Desk located on level 2 next to hall 4.

FIRST AID In the event of any accident or emergency, please report this to an Organiser at the Organiser’s Office or Security at the entry of the show.

The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated smoking areas should you wish to smoke.

NO CANVASSING

ATMs are located at the southern end of level 2 at the ICC Sydney Exhibition Centre.

Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, except by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organiser’s Office located on level 5 of the Exhibition Centre.

TOILETS

PRIVACY

ATMs

Please see the show map at the back of this magazine for locations of toilets including disabled facilities. Directional signage also exists on the high walls of the venue inside the halls.

6

NO SMOKING

Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns, please contact Terrapinn on +61 2 7208 8162.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

WHAT’S ON

Product Sourcing

Gathering over 250 cutting-edge exhibitors showcasing innovations and solutions for every aspect of your accommodation business, we are thrilled to bring together the best in the industry under one roof.

These innovators and their teams are experts in their field, so be sure to leverage and explore this years exciting suite of solutions.

For a full list of exhibitors, please see pages 228-229.

The Summits

Featuring nine summits, including our newest additions—the Future Leaders Summit and the People & Culture Summit – immerse yourself in these comprehensive sessions designed to give you practical advice, growth strategies and the opportunity to listen in on dynamic discussions on pressing challenges within the industry. Customise your agenda from a range of engaging sessions tailored to various business functions at the summits.

For the full agenda, see pages 12-15.

Wednesday | Summit A

Wednesday | Summit C

Wednesday | Summit B

Thursday | Summit B

Thursday | Summit A

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Wednesday | Glassroom

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Thursday | Summit C

Thursday | Glassroom

Both Days | Summit D

Women in accommodation Breakfast returns

Returning for its second year after a hugely successful debut, our Women In Accommodation Breakfast promises to be aweinspiring, aiming to deliver valuable insights and encourage thought-provoking ideas of empowering the next generation of female leaders. Join acclaimed panelists Dr Isabella Allan, Author and Negotiation Expert; Sarah Derry, Former CEO at Accor; Mary Hogg, Senior HR at Hilton Australasia and Kylie Thuyen, Director of Talent & Culture at Swissôtel Sydney. Examining topics such as mentorship, sponsorship, communication and negotiation techniques, and ways of overcoming gender bias—essential components for advancing in leadership roles. Don’t miss this amazing opportunity to connect with fellow professionals, gain empowerment, and fuel your leadership journey.

Speakers: Sarah Derry, Leadership Advisor; Mary Hogg, Senior Director HR - Australasia, Hilton; Kylie Thuyen, Director of Talent & Culture, Swissotel Sydney; and Dr Isabella Allen, Author & Director, Dr Isabella Allen.

LOCATION-DOT Thursday 19th September, 8am, Summit B - Level 5 on the main show floor. Limited space available.

Please see the NoVacancy website for more details.

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

People & Culture Summit

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People and culture are the heart of every workplace, fundamentally driving its success. Our new People & Culture Summit will delve into dynamic and transformative strategies that can ensure the longevity of your business. Expect themes such as ‘Shifting Your Mindset’ where innovative approaches to recruiting and retaining top talent are explored, emphasizing flexibility and forward-thinking. ‘Creating and Communicating Career Pathways’ aims to provide insights on developing clear, compelling career growth opportunities for employees, enhancing motivation and loyalty. Whilst the fundamentally important “Cultural Sensitivity” training addresses the need for effective communication and understanding, ensuring inclusive and respectful workplace dynamics. Join us to gain invaluable knowledge and practical tools to elevate your business through its most vital asset: its people.

Please see the NoVacancy website for session times and details.

Future Leaders Summit

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Leadership is inherently personal, with no two leaders alike. At the newly introduced Future Leaders Summit, this theme will be at the forefront as we explore the diverse intersections that shape leadership styles. Designed to inspire new and emerging leaders, this summit will feature current and future leaders sharing their views and experiences to foster a smooth transition for the next generation of upcoming leaders. By delving into the realms of emotional intelligence, we will uncover how leaders can form deep connections with their teams. They will discuss the significance of modeling by example, demonstrating how authentic actions can inspire and motivate. The summit will also highlight the crucial roles of vulnerability and visibility in leadership, showing that transparency and presence foster trust and drive success. This summit will offer invaluable insights into the multifaceted nature of leadership, underscoring that the journey to effective leadership is as unique as the individuals who embark on it.

Find this event on Day One, from 10:30am – 12:30pm.

Sponsored by

NoVacancy Central Lounge

Engage in meaningful conversations, strike lucrative deals, and forge valuable business relationships. Located at the heart of the show floor, our exclusive space offers an unforgettable experience with live music and delectable catering.

Elevate your business, seize opportunities, and make your mark in the industry at the NoVacancy Central Lounge.

NoVacancy Connections Bar

A unique space and collaborative project with Torrens University’s budding interior design students is set to be a feature at this year’s event. The bar, designed to encourage connections, stimulate innovation, and offer a vibrant environment for networking and unwinding, is a must-visit.

Immerse yourself and engage with industry professionals in an exceptional setting.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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Amadeus Content Hub

Discover the future of accommodation solutions at the Amadeus Content Hub, located on the exhibition show floor. Over two action-packed days, Amadeus will present a series of engaging 20-minute mini-sessions designed to showcase the latest software innovations and industry trends.

Whether you are new to Amadeus or an existing partner, join us to explore cutting-edge solutions and gain valuable insights into the latest advancements in the accommodation industry. Don’t miss this opportunity to stay ahead of the curve and enhance your knowledge.

Sponsored by

Live Podcast Sessions

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Join us for a special live podcasting session across two days of the acclaimed “A Room With A View” podcast in association with Myma.ai will be interviewing directly from the NoVacancy floor. Hosted by industry icons Scott Boyes, CEO & Co-Founder of Trilogy Hotels, and Grant Alchin, COO & Co-Founder of Trilogy Hotels, this podcast delves into the heart of hospitality, leadership, and the visitor economy.

This unique opportunity will see Scott and Grant welcome a variety of guests to share their insights on leadership and have dynamic discussions on the hotel industry. Be sure to schedule this into your agenda and gain valuable knowledge from leading experts.

Sponsored by Myma.ai and A Room With a View

NoVacancy App

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We are thrilled to unveil our new mobile app this year, created to help you connect with fellow attendees, schedule meetings, and stay informed about all event activities.

Download it now to elevate your NoVacancy experience.

Apple Store

Google Play Store

Hotel Technology Demos

Discover the future of technology at the NoVacancy Expo with our innovative 20-minute Demos. Say goodbye to long Zoom meetings with sales reps and complicated automation processes. Our concise demos offer a quick and clear overview of the solutions showcased at the event. If something catches your eye, visit the providers booth.

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Unlock Key Sustainability Insights with Global GreenTag

NoVacancy 2024 is proud to present the Global GreenTag Information Hub—a comprehensive resource dedicated to the latest in sustainability. This hub will serve as your go-to destination for insights on sustainable products, innovations, and practices, all certified by Global GreenTag. Designed to help you stay informed, the Information Hub will cover crucial topics such as human health, ethical labor, and environmental impact, including the advanced NaturePositive+ Standard. Whether you’re looking to make smarter purchasing decisions or simply stay ahead of the curve, this hub offers the knowledge and connections you need.

Join us at the Global GreenTag Information Hub to engage and discover cutting-edge sustainable solutions, and contribute to a greener future.

Sponsored by

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

AGENDA | WEDNESDAY Small Hotelier Summit

Hotel Technology Summit

Hotel Marketing Summit

 SUMMIT A

 SUMMIT C

 SUMMIT B pages 38-39

12:30 PM

11:30 AM

10:30 AM

pages 30-31 10:30 AM

Supercharge your hotel with AI

Marketing strategies for hotel profitability

Supporting the underdog - Boutique hotels, weaving a strong local story

Vijesh Yoganathan, Regional Director - APAC, Canary Technologies

Marc Von Arnim, General Manager, Capella Hotels and Resorts; Miki Sherry, Regional Director, Revinate; Amy Cherry, Director Digital Media MEA APAC, Accor; André Jacques, Regional Director of Marketing, Pacific, and Director of Sales & Marketing,The Langham Melbourne

Navigating the corporate travel landscape: A guide to GDS and online booking tools

Is your tech stack cutting it?

Gemma McCourt, Commercial Performance Officer, Mandala Hotels and Resorts; Mike Evans, Director of Sales, Amadeus; Christine Stevens, Regional Manager Sleepspace AU/NZ, CTM Corporate Travel Management; Zahrah Roush, Head of Supply ANZ, Flight Centre Travel Group; Jess Ogley,Technical Solutions Consultant,Serko

Nick Ellis, Chief Operating Officer, The Shores Motel Group; Howard Phung, Director of Digital, Data & Technology, Pro-Invest Group; Patrick Andres, Regional Vice President Hotels Asia-Pacific, Oracle Hospitality, Oracle; Ted Horner, Owner, E Horner & Associates; Vijesh Yoganathan, Regional Director - APAC, Canary Technologies

How Rambla and Pro-invest hotels leveraged digital marketing to open 13 properties in <24 months

Exploring ways to make your hotel more accessible

What’s the next big thing for hotels and AI

Samson Tiew, Director - Hospitality, One Design Office; Kelley Rigby, Founder/Director, Letts Group

Kerry Williams, CEO, Accessible Accommodation; Andrea Comastri, Director, Hotel Etico; Andrea Kenworthy, Account Manager, Bunnings Group; Julie Jones, Editor, Writer and Co-Founder, Travel Without Limits

1:30 PM Transforming data into insights: Strategies for effective data utilisation

1:30 PM

pages 34-35

Joanne Cohen, Account Manager, Pacific, STR; Jacqueline Choo, Business Development Manager, STR

David Thompson, CEO & Co-Founder, Myma.ai; Bryson Koehler, CEO, Revinate; Grant Alchin COO, Trilogy Hotels

Optimising hospitality decision making through big data technologies

Cooper Jitts, Owner, Talk Agency; Sammy Brickwood, Account Director, Talk Agency; Alexander West, Digital Marketing Manager, ProInvest Group; Andrew Hewitt, Group Manager, Rambla Group

From insights to action: Leveraging trends and research in travel marketing Sponsored by Expedia Group Michael Brennan, Director Business Development, Media Solutions Asia Pacific Expedia Group

How to market your restaurants by HSMAI

Benjamin Kreig, Global Vice President, Strategic Accounts, Future Log; Ivan Cintado, Director APAC, The Hotels Network; Ben Tabell, Chief Information Officer, Merivale; Ben Charlton, Sales Director, Mews; Emilie Couton, MD APAC, D-EDGE

Jay Nikolin, Cluster Director of Marketing and Communications for The Langham, Melbourne and The Langham, Sydney; Stacey Plaine, Director of Marketing, W Brisbane; Puneet Mahindroo, Founder & CEO, RevMantra; Ed Loveday, Founder, Studio AM-PM

Exploring the various technological applications to improve guest experience

Formulating your marketing strategy based on customer insights

Howard Phung, Director of Digital, Data & Technology, Proinvest; Andy Dharmani, Co-Founder & CTO, myma.ai; Brendon Granger, Hotel Technologist Specialist, Technology4hotels; Mohannad Swaid, Senior PM - Information Technology, Pro-Invest Group; Matthew Stephens, Salter Brothers Hospitality

Jeremy Baker, Sales and Marketing Leader, Sheraton Grand Sydney Hyde Park; Andrew Smith,Senior Vice President, Supply, Agoda; Stacey Plaine, Director of Marketing, W Brisbane

Exploring innovative technologies to boost your hotel operations

Harnessing the power of brands: Strategic marketing partnerships

Andrew Hewitt,Group Manager,Rambla Group; Angus Stevens, CEO & Co-Founder Start Beyond, Chair of Australian Metaverse Advisory Council; Carol Nesbitt, Director Flexkeeping; Jamie Griego, Director of Account Management, Australia, Expedia

Lincoln Lewis, Australian Actor; Victoria Peterson, Director of Marketing Communications, Langham Hotels; Georgia Linton, Consumer PR Leader, Tourism & Events QLD; Danelle Ayers, Founder & Director, Moda

2:00 PM Achieving results with low-cost marketing strategies Emily Stephens, Founder, The Accommodation Project; Bart Sobies, Chief Operating Officer, iBooked.Online

2:30 PM

2:30 PM Lights, camera, action: Maximising your social media presence with video content specifically through Facebook, Instagram and Tiktok Kate Branch, Chief Marketing Officer, Emerald City Hotels

Sponsored by Agoda

3:00 PM Financing in this climate for small hoteliers Sonny Vrebac, CEO and CoFounder, Bubbletent Australia

3:30 PM

3:30 PM

6 practical profit tips towards $100,000 + p.a.

Eoin Loftus GAICD, Founder & Board Member, Australian Tourism Commission

4:00 PM Data to implementation – The outside looking in Gabrielle Daniels, CEO, GDHB Solutions

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Design Talks

Future Leaders Summit

amadeus content hub

 SUMMIT D

 GLASSROoM

 stand 536

10:30 AM

A digital media approach to Brand.com growth

From correctional facility to a much loved and sophisticated hospitality venue conversion done right Juliet Ashworth, Creative Director/Owner, Chada

Lydia Macdonell, Talent & Culture Manager VIC/ TAS, Accor; Chris Greening, General Manager, Harbour Rocks Hotel; Tom Fitzgerald, Regional Director of Human Resources, The Langham Hospitality Group; Nick Ellis, Chief Operating Officer, The Shores Motel Group; Janet McNab, General Manager, Sheraton Grand Sydney Hyde Park; Simon Pawson, Associate Dean, Blue Mountains International Hotel Management School

11:00 AM Breakfast

11:30 AM Interactive Roundtables

Travel insights: Regenerative frameworks for hospitality design Nic Brundson, Principal & Creative Director, Brunsdon Studio

11:15 AM

Katie King, Director, Design King and Jon King, Managing Director, Design King

Leadership is personal: Why no two leaders are the same

page 64

12:15 PM

Crafting boutique experiences: Innovating hotel design in rural, coastal, and regional Australia

page 60

2:15 PM

12:30 PM

11:30 AM

10:30 AM

pages 54-55

3:15 PM

1:30 PM

Delphi Direct: Maximise your revenue: instant booking for small meetings & events Angel Yap, Delphi Specialist, Amadeus Hospitality

Driving your hotel’s commercial strategy with the right data Mike Evans, Business Intelligence Expert, Amadeus Hospitality

HotSOS leading the way in sustainable hotel operations for a better guest experience

Retrofit vs. rebuild: Making the right decision for your hotel Rick Whalley, Partner/Director, CHADA; Brett Salter, Head of Accommodation, ALH Hotels; Peter Deveny, National Group Commercial Manager, AH Beard; Paul Martino, Director, AF Sourcing; Juliet Ashworth, Creative Director/Owner, CHADA

Jana Doebbert, Digital Media Expert, Amadeus Hospitality

Isabelle Lai, HotSOS Product Specialist, Amadeus Hospitality

3:00 PM

Design optimisation against increased labour costs

3:30 PM

Automated personalization to deliver memorable guest experiences and grow your business

Todd Stuart, Sculptor & Project Manager, SculptPlaceMake

4:00 PM

2.30PM

Top tips for your property to stand out through art and design collaboration

Bert Goethals, Booking Solutions Expert, Amadeus Hospitality

Samson Tiew, Director, ODO

Integrating heritage architecture in contemporary hotel design Sioux Clark, Architect, Multiplicity; Rachel Luchetti, Director Designer, LUCHETTI KRELLE; Matthew Dalby, Founder and Designer, Studiofab; Karen Morris, Associate Principal, FK Architects

Please see the website for more speakers.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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AGENDA | THURSDAY Revenue & Distribution Summit

Sustainable Hotel Summit

Hotel Leaders Summit

 SUMMIT B

 SUMMIT A

 SUMMIT C

10:30 AM

Why guests should be part of the sustainability journey

Staying ahead of the curve: Unlocking growth in the evolving accommodation landscape

10:30 AM

pages 42-43

Stop working in silos and start creating profitable outcomes: Revenue meet Marketing, Marketing meet Revenue

pages 46-47

Christopher Warren, Founder, WISE Sustainability

Matthias Dybing, Director, Nuvho

pages 50-51

Matthew Burke, Regional Director - Pacific, Central South Asia & Japan, STR

11:00 AM The inseparability of data, revenue optimisation and distribution that’s revolutionising hotels

2:30 PM

1:30 PM

12:30 PM

11:30 AM

Leah Rankin, Chief Product Officer, SiteMinder

Profit drivers and cost efficiency: Practical strategies to boost revenue

Sustainability at the core: Instilling sustainable practices in your hotels DNA

Making friends with the white label management model

Nicola McGlinchley, Cluster Revenue Manager, Marriott International; Kerry Gouws, Program Performance Manager, Marketing Programs, Expedia; Eoin Loftus GAICD, Business Advisor South Australian Tourism Commission; Lachlan Harris, Group Director of Commercial, La Vie Hotels & Resorts

Huon Hoogesterger, CEO, Smart Commercial Solar; Dr Christopher Warren, Chief Scientific Officer & Founder, Wise Sustainability; Hugo van Roermund, Tree Planting Officer, Hotels for Trees; Carol Nesbitt, CEO, Flexkeeping

Jerry Xu, CEO, La Vie Hotels & Resorts; Scott Boyes, CEO, Trilogy Hotels; Jude Bolger, Co-Founder & CEO, Nuvho; John Zeckendorf, Principal, Mandalay Hospitality Group; Jennifer Davey, Director, Horwath HTL

Striking the balance: Optimise human relationships along with revenue management systems

Sustainability certifications; Breaking it down

Strategic leadership: Building a culture of well-being for optimal business success

Sarah Rhodes, Founder, Plastic Free Southeast Asia; Dr Nana Bortsie-Aryee, Program Director, Global GreenTag Intenrational; Kathryn Carling, General Manager, Doma Hotels; Natasha Montesalvo, Principal Consultant, Earthcheck

Rod Munro, Managing Director, BWH Hotels; Jeffrey van Vorsselen, Managing Director The Langham, Melbourne, Regional Vice President, Operations - Pacific & South East Asia, Langham Hospitality Group; Danilo Curcuruto, Director, Development - Australasia, Radisson Hotel Group; Kerry Williams, CEO, Accessible Accommodation; Dan Cockerrell, CEO, Torrens University

How to harness big data for strategic and precision pricing

Sustainable investment: Insights into the Australian landscape

Shankar Kotha, Chief Commercial Officer, CLLIX Apartments and Hotels; Georgina Williams, Acting CEO, Australian Revenue Management Association; Christine Tan, Vice President of Sales - Asia Pacific, Lighthouse; Jane Caiger, Director of Revenue & BI, Voyages Ayers Rock Resort; Clare Coyle, Commercial Director, Doma Hotels

Caspar P. Schmidt, Founder & Managing Director, QCC Collection Group & CEO Motif Retreats; Alison Greer, Co-Founder, GoKinda; Anthony Ursino, General Counsel, Pro-invest Group APAC; Kristina Pacheo, Founder, Maurph Design for Wellness & Leisure

Through leadership eyes: Developing adaptive leadership skills to manage diverse teams

Maximising hotel revenue with AI and data: Doing more with less

The benefits of urban hotels utilising ecotourism to attract guests

The view from the top: Unpacking the next 5 years

Luke Rayner, National Revenue Manager Tourism, Ingenia Communities; Chris Hallett - Director of Revenue Performance, East Asia & Pacific (EAPAC); Amit Peshawari, GM GM - Asia Pacific & Oceania at Lighthouse; Telena Frost, Senior Revenue Manager, Choice Hotels

Elissa Keenan, Chief Executive Officer, Ecotourism Australia; Jorn Wisselink, Head of Commerce, Start Reverse and Wildaroo Resorts; Jessica Keen, Industry Development & Capability Manager, Australian Tourism Export Council; Christopher Warren, Founder, WISE Sustainability

Melissa Kalan, Founding Director, Australian Revenue Management Association; Wayne Taranto, COO, Ovolo Hotels; Bernie Hogan, CEO, QLD Hotels Association; Mark Condi, CEO, Duxton Hospitality; Alexander Alt, Executive Vice President - Oracle Hospitality and Oracle Retail

3:30 PM

Shifting focus: From revenue to profit in hospitality commercial strategies by HSMAI

Mark Tierney, General Manager Revenue Optimisation & Commercial Strategy, G'Day Group; Shaizeen Contractor, Chief Commercial Officer, Trilogy Hotels; Klaus Kohlmayr, Chief Evangelist & Development Officer, IDeaS Revenue; Yona Heyward, Senior Director, Heyward Group

3:30 PM

The extra mile: Looking beyond traditional revenue streams Kristy Edwards, Director of Revenue Optimisation, BWH Hotels; Daniella Tonetto, Senior Regional Commercial Director, Hilton; Jeremy Colahan, General Manager, Hotel X Fortitude Valley; Nicole Hollmann, Senior Revenue Manager, Australian Revenue Management Association

Sustainable stays: Latest insights into energy management for hotels Brendon Granger, Chief Experience Officer, Technology4hotels

4:00 PM Government policy movements impacting energy efficiency and sustainability in accommodation and hospitality Andrew Buchel, Sector Lead, Australian Built Environment Rating System (NABERS)

14

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Adrian Williams, Chief Operating Officer PME Pacific, Accor ; Matt Cameron-Smith, CEO, Voyages Tourism Indigenous Australia; Trent Innes, Chief Growth Officer, SiteMinder; Patrick Lonergan, Head of Hotels, Hospitality and Leisure, Mulpha International

Kari Hunter - Senior Director Commercial and Revenue Management, CHOICE Hotels; John Thompson, Chief Commercial Officer, Salter Brothers Hospitality; Anne Gill - Vice President Commercial Market Strategy & Performance - Pacific, Accor; Shaizeen Contractor – Chief Commercial Officer, Trilogy Hotels; Jackie Douglas, President, HSMAI Asia Pacific

Design Talks

People & Culture Summit

 SUMMIT D

 GLASSROoM

Why we Dine: Its (not) about the food

Creating and communicating career pathways to employees

GDS Media: Are you ready to win more travel agency bookings?

Kylie Thuyen, Director of Talent and Culture, SwissHotel; Michelle Finney, General Manager, Meriton Suites; Andrea Comastri, CEO & Co-founder, Hotel Etico; David Sude Area GM, QT Hotels and Resorts; Janet McNab, General Manager, Sheraton Grand Sydney Hyde Park

Brian Collins, GDS Media expert, Amadeus Hospitality

Cultural Sensitivity: Training for global and multicultural teams

Kristi Wayman, Director of Design, Pro-Invest Group; Stephen O’Keeffe, Managing Director, Patience Modular; Madeleine Joyce, Senior Associate, National Interiors Lead Hospitality, Architectus; Peter Pfister, VP Operations Australia, G.C.P. Hospitality

Mary Hogg, AHICE HR; Tom Fitzgerald, Director of Human Resources and Regional Director of Human Resources for the Pacific Region; Lydia MacDonell, Area Talent & Culture Manager, Accor; Katherine Jenkins, Head of People & Culture, Meriton Suites; Jorn Wisselink, CEO, Start Reverse

Biophilic design: Making it more affordable, accessible and profitable for your hotel

Looking after your employees: Initiatives shaping positive workplace culture and well-being

Ozge Fettahlioglu, Managing Director, Cocoplum; Joanne Caughtry, Director, Sea of Ideas Design Studio

1:30 PM

Utilising spaces and experiences to enhance the guest experience Tracey Wiles, Principal and Regional Interior design leader, Woods Bagot; Angela Biddle, Principal, FK Architects; Callie van der Merwe, CEO, COOOP

Leanne Stocks, Regional Director of Commercial Australasia & WorldHotels APAC BWH; Stephanie Lopesi, Portfolio Director of Talent & Culture, Salter Brothers and Accor; Rowena Carter, Director of People & Culture, Four Seasons Hotels & Resorts; Nicole Downs, Group Director of People and Performance, Ovolo Hotels; Caspar Schmidt, Founder & Managing Director, QCC Collection Group & CEO, Motif Retreats

11:15 AM 12:15 PM

Converting hotels to coliving spaces: A new trend?

page 65

2:15 PM

Deborah De Jong, Interior Designer, Deborah ​De Jong Consulting and Callie van der Merwe, CEO, COOOP

 stand 536

page 62

A digital media approach to Brand.com growth Jana Doebbert, Digital Media Expert, Amadeus Hospitality

Delphi Diagramming: Elevating event planning with dynamic floorplan diagramming Angel Yap, Delphi Product Specialist, Amadeus Hospitality

HotSOS leading the way in sustainable hotel operations for a better guest experience

3:15 PM

12:30 PM

11:30 AM

10:30 AM

pages 56-57

amadeus content hub

Isabelle Lai, HotSOS Product Specialist, Amadeus Hospitality

2:30 PM

Who are you missing from your project team? Maximising return from your refurbishment project with Feng Shui design Jane Langof, Founder, FengShui Concepts

3:30 PM

Evolution of traditional hotel spaces and incorporating various cultural practices in design Ozge Fettahlioglu, Managing Director, Cocoplum; Jane Langof, Founder, FengShui Concepts; Cate Liedtke, CEO & Principal Designer, Catherinne de Meur Interiors

Please see the website for more speakers.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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Get in touch for our wholesale prices today.

1300 399 522 hello@summerlandfarm.com.au summerlandfarm.com.au

Putting people with a disability in business

join team Aussie.

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Putting people with a disability in business

Experience the High Return Hospitality Difference As a hospitality provider, you’re in the experience business.

That’s why Agilysys precision-engineered Property Management System uses advanced technology and AI logic to maximise Return On Experience–taking your ability to delight guests, retain staff and grow margins to a whole new level.

Every moment, at every hospitality touchpoint, your guests, employees and operational workflows generate a sea of data. Agilysys PMS consolidates data in real time–while smart insights synthesise, filter and target it to fit your rules.

The result? You deliver more personalised guest stays, greater staff empowerment and more frictionless operations.

Meet With Agilysys at NoVacancy Find us at stand 941

Interested?

Snap to get started!

From booking to check-in—to unique, on-property personalised experiences, check-out and post-stay connection, data-driven Agilysys PMS is your ticket to the benefits of High Return Hospitality.

See Agilysys solutions in action today! +61 2 8073 5015 | www.agilysys.com

SPEAKERS

Adrian Williams

Executive Vice President - Oracle Hospitality & Oracle Retail Oracle Corporation Australia

André Jacques

Andrea Comastri

Regional Director of Marketing, Pacific, and Director of Sales & Marketing The Langham Melbourne

Angela Biddle

Director Hotel Etico

Alison Greer Co-Founder GoKinda

General Manager - Asia Pacific & Oceania Lighthouse (formerly OTA Insight)

Andrea Kenworthy

Andrew Buchel

Andrew Hewitt

Digital Marketing Manager Pro-Invest Group

Account Manager Bunnings Group Limited

Sector Lead Australian Built Environment Rating System (NABERS)

Amit Peshawaria

Group Manager Rambla Group

Andrew Smith

Senior Vice President, Supply Agoda

CRMO Voyages Indigenous Tourism Australia

Andy Dharmani

Co-Founder and Chief Technology Officer Myma.ai

Anne Gill

Anthony Ursino General Counsel Pro-Invest Group

Chief Operating Officer ibooked.online

Chief Information Officer Merivale

Bernie Hogan

Brendon Granger

Brett Salter

Bryson Koehler

Callie van der Merwe CEO COOOP

Carol Nesbitt

Director Flexkeeping Software

Managing Director, QCC, and CEO, Collection Group, Motif Retreats

Christine Tan

Christopher Warren

Cooper Jitts

David Thompson

Deborah De Jong

Chris Hallett

CEO & Principal Designer Tidda Interiors

Director of Revenue Management, Japan, Australasia, Pacific IHG - InterContinental Hotels Group

Danilo Curcuruto

David Sude

Director, Development - Australasia Radisson Hotel Group

Area GM QT Hotels & Resorts

Head of Accommodation ALH Hotels

Vice President of Sales - Asia Pacific Lighthouse (formerly OTA Insight)

Co-Founder and Chief Executive Officer Myma.ai

CEO Revinate

Founder WISE Sustainability

Interior Designer Deborah De Jong Consulting

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Ben Tabell

Ana Sofia Ayala

Vice President Commercial Market Strategy & Performance - Pacific Accor

Chief Experience Officer Technology4Hotels

Bart Sobies

Amy Cherry

Director Digital Media MEA APAC Accor

Chief Executive Officer Start Beyond

Cate Liedtke

Angus Stevens

Alexander West

Principal FK Architects

Chief Executive Officer Queensland Hotels Association Union of Employers

18

Alexander Alt

CEO - MEA APAC Accor

Benjamin Krieg

Global Vice President Strategic Accounts FutureLog

Caspar Schmidt

Owner Talk Agency

Dan Cockerell

CEO Torrens University

Daniella Tonetto

Elissa Keenan

Emilie Couton

Emily Stephens

Chief Executive Officer Ecotourism Australia

MD APAC

D-Edge Hospitality Solutions

Senior Commercial Director Hilton

Founder The Accommodation Project

Eoin Loftus

Founder & Board Member South Australian Tourism Commission Loftus Business Advisory

Hugo van Roermund Tree Planting Officer Hotels for Trees

Jane Langof

Feng Shui Master Feng Shui Concepts

Jerry Xu

Gabrielle Daniels CEO GDHBSolutions

Huon Hoogesteger

CEO Smart Commercial Solar

Janet McNab

General Manager Sheraton Grand Sydney Hyde Park

Jessica Keen

CEO La Vie Hotels & Resorts

Industry Development & Capability Manager Australian Tourism Export Council

Jude Bolger

Juliet Ashworth

Co-Founder & CEO Nuvho

Katie King Director Design King

Creative Director/ Owner CHADA

Kelley Rigby

Founder/Director Letts Group

Gemma McCourt

Commercial Performance Officer Mandala Hotels and Resorts

Ivan Cintado

Market Director APAC The Hotels Network

Jay Nikolin

Cluster Director of Marketing and Communications, Melbourne and Sydney The Langham

Joanne Cohen

Account Manager, Pacific STR

Karen Morris

Georgia Linton

Georgina Williams

Jacqueline Choo

Jacqueline Douglas

Jeffrey van Vorsselen

Jennifer Davey

John Thompson

John Zeckendorf

Consumer PR Leader Tourism & Events QLD

Business Development Manager, Pacific STR

Managing Director, Melbourne & Regional Vice President of Operations Langham Hospitality Group

Chief Commercial Officer Salter Brothers Hospitality

Kari Hunter

Associate Principal FK Architects

Senior Director Commercial and Revenue Management Choice Hotels

Kerry Gouws

Kerry Williams

Manager, Program Performance, Insights Expedia Group

CEO Accessible Accommodation

Acting CEO Australian Revenue Management Association

President HSMAI - Asia Pacific

Director Horwath HTL

Grant Alchin COO Trilogy

Jamie Griego

Howard Phung

Director of Digital, Data & Technology Pro-Invest Group

Jane Caiger

Director of Account Management, Australia Expedia Group

Director of Revenue & BI Voyages Ayers Rock Resort

Jeremy Baker

Jeremy Colahan

Director of Sales and Distribution Sheraton Grand Sydney Hyde Park

Jon King

General Manager Hotel X Fortitude Valley

Jorn Wisselink

Principal Mandala Hospitality Group

Managing Director Design King

Head of Commerce & CEO Start Reverse and Wildaroo Eco Resorts

Kate Branch

Katherine Jenkins

Kathryn Carling

Kristi Wayman

Kristina Pacheco

Chief Marketing Officer Emerald City Hotels

Klaus Kohlmayr

Chief Evangelist & Development Officer IDeaS Revenue Solutions

Head of People & Culture Meriton Suites

Director of Design Pro-Invest Group

General Manager Doma Hotels

Director Maurph Design for Wellness & Leisure

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

19

SPEAKERS

Kristy Edwards

Lachlan Harris

Leah Rankin

Director of Talent and Culture Swissotel Sydney

Group Director of Commercial La Vie Hotels & Resorts

Chief Product Officer SiteMinder

Lydia MacDonell

Leanne Stocks

Regional Director of Commercial - Australasia & WorldHotels APAC BWH Hotels

Australian Actor

Mary Hogg

Madeleine Joyce

Senior Associate National Interiors Lead Hospitality / Residential Architectus

Marc Von Arnim

Mark Condi

Matthew Burke

Matthew Cameron-Smith

Matthew Stephens

Matthias Dybing Director Nuvho

Founding Director ARMA - Australian Revenue Management Association

Director, Business Development, Media Solutions, Asia Pacific Expedia Group

Mohannad Swaid

Murray Warner

Dr Nana Bortsie-Aryee

Natasha Montesalvo

Mike Evans

CEO Voyages Indigenous Tourism Australia

Miki Sherry

Director of Sales Amadeus

Regional Director Revinate

Nick Ellis

Nicola McGlinchey

Chief Operating Officer The Shores Motel Group

Cluster Revenue Manager Marriott Hotels Sydney

GM Capella Hotels and Resorts

Salter Brothers Hospitality

Senior PM - Information Technology Pro-Invest Group

Nicole Downs

Group Director of People & Performance Hong Kong, AU & Indonesia Ovolo Group

CEO Duxton Pubs

Global SVP Serko

Nicole Hollmann Senior Revenue Manager Australian Revenue Management Association

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Mark Tierney

Lincoln Lewis

Area Talent & Culture Manager Gold Coast & Northern New South Wales Accor

Regional Director - Pacific, Japan & Central South Asia STR

20

Kylie Thuyen

Director of Revenue Optimisation BWH Hotels

General Manager Revenue Optimisation G’day Group

Melissa Kalan

Senior Director HR, Australasia Hilton Worldwide

Michael Brennan

Luke Rayner

National Revenue Manager Tourism Ingenia Communities

Mathew Dalby

Co-Founder / Creative Director StudioFab

Michelle Finney

Hotel General Manager Meriton Suites

Nic Brunsdon

Program Director, International Certification Programs Global GreenTag International

Prinicpal Consultant EarthCheck

Principal & Creative Director Brunsdon Studio

Ozge Fettahlioglu

Patrick Andres

Paul Martino

Managing Director Cocoplum Design Studio & Boxareno Modular Constructions

Regional VicePresident Hotels Asia-Pacific - Oracle Hospitality Oracle

Director AF Sourcing

Peter Deveny

National Group Commercial Manager AH Beard

Sammy Brickwood

Peter Pfister

VP Operations Australia G.C.P. Hospitality

Samson Tiew

Puneet Mahindroo

Director | Designer LUCHETTI KRELLE

Sarah Derry

Sarah Rhodes

Account Director Talk Agency

Director - Hospitality ODO - One Design Office

Leadership Advisor Sarah Derry

Shankar Kotha

Simon Pawson

Sioux Clark

Chief Commercial Officer CLLIX Apartments and Hotels

Ted Horner

Owner E Horner & Associates

Vijesh Yoganathan Regional Director, Asia-Pacific Canary Technologies

Associate Dean Blue Mountains International Hotel Management School

Telena Frost

Architect Multiplicity

Todd Stuart

Director of Revenue Management APAC Choice Hotels

Sculptor & Project Manager SculptPlaceMake

Wayne Taranto

Yona Heyward

Chief Operating Officer Ovolo Group

Rachel Luchetti

Founder & CEO RevMantra

Senior Director Heyward Group

Founder Plastic Free Southeast Asia

Sonny Vrebac

CEO and Co-founder Bubbletent Australia

Tom Fitzgerald

Regional Director of Human Resources The Langham Hospitality Group

Zahrah Roush

Head of Supply ANZ Flight Centre Travel Group

Rick Whalley

Rod Munro

Rowena Carter

Owner CHADA

Managing Director Australasia Best Western Hotels

Director of People & Culture Four Seasons Hotels and Resorts

Scott Bear

Scott Boyes

Shaizeen Contractor

CEO Trilogy Hotels

Chief Commercial Officer Trilogy Hotels

Stacey Plaine

Stephanie Lopesi

Stephen O’Keeffe

General Manager Mercure

Director of Marketing W Brisbane

Tracey Wiles

Portfolio Director of Talent & Culture Accor Salter Brothers Portfolio

Trent Innes

Principal and Regional Interior Design Leader Woods Bagot

Chief Growth Officer SiteMinder

Clare Coyle

Jo Caughtry

Commercial Director DOMA Hotels

Managing Director Patience Modular

Victoria Peterson

Director of Marketing Communications The Langham Gold Coast

Director Sea of Ideas Design Studio

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

21

EDITORIAL

Top 5 TRENDS If there’s one thing the hotel industry has mastered over the past few years, it’s adaptation.

Whether facing the current rising living challenges or tackling issues of labour shortages, and evolving guest expectations, we’ve learned to be agile and responsive to industry shifts. Staying ahead requires keeping up with the latest trends and developments. Over the past 12 months, we’ve engaged with hundreds of leaders in the hotel and accommodation sector to identify the top five trends you need to know this year. Additionally, with the rising cost of living, there’s a growing interest in regional and domestic travel, making it essential for hotel & accommodation providers to adapt and cater to these shifts effectively.

Currently here are the top five trends in the hotels and accommodation sector in Australia for 2024:

1. Personalised Experiences Through AI and Big Data Advanced analytics and AI are being increasingly utilised to create hyper-personalised guest experiences. A report

by Accenture indicates that 83% of consumers are willing to share their data for a more personalised experience.

AI-powered chatbots and virtual assistants are enhancing customer service by providing quick and intelligent responses to inquiries, reducing wait times and improving overall guest satisfaction. This technology allows hotels to anticipate guest needs and preferences, thereby offering tailored services and recommendations. The global AI in the hospitality market is projected to grow at a Compound Annual Growth Rate (CAGR) of 60% until 2033 (Epos Now).

Don’t Miss:  What’s the next big thing for hotels and AI

Hotel Technology Summit, Day 1, 12:30pm



ransforming data into insights: T Strategies for effective data utilisation Small Hotelier Summit, Day 1, 12:30pm



aximising hotel revenue with AI and data: M Doing more with less Revenue & Distribution Summit, Day 2, 10:30am

If you’re eager to delve deeper into AI’s transformative impact on marketing, join us at the Hotel Marketing and Small Hotelier Summits. Here, we’ll thoroughly explore AI-driven tools, strategies, and necessary precautions for effective marketing. At the Revenue & Distribution Summit, discover how AI can enhance market segmentation, enabling you to predict trends, personalise guest experiences, and boost profitability. Meanwhile, the Hotel Technology Summit will shed light on leveraging AI to streamline operations, ultimately saving time and money. No matter your familiarity with AI, our expert speakers and panellists will offer valuable insights to help you harness AI’s potential for your hotel.

22

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

2. Sustainability and Eco-friendly Practices

The hotel & accommodation industry is increasingly focusing on sustainability to appeal to eco-conscious travellers. A significant 76% of travellers express a desire to travel more sustainably, according to Booking.com.

Hotels are responding by reducing energy consumption and transitioning to renewable energy sources like solar and wind power. Many hotels are also eliminating singleuse plastics and opting for sustainable materials in their amenities (Hospitality Insights) (Epos Now). Additionally, initiatives such as installing smart energy management systems and promoting eco-friendly transportation options are becoming more common.

Sustainability should be on everyone’s agenda in 2024.

Embracing sustainability is not just a trend; it’s a smart business move that aligns with the evolving preferences of your customers. This year at NoVacancy, we have an entire summit dedicated to helping you achieve your goals. We understand that taking the first steps can be challenging, so we have assembled a stellar lineup of experts to share simple yet effective initiatives that can make a big difference for our people, profit, and planet.

We’ll explore successful sustainability initiatives that not only work but have the potential to boost your revenue; how to measure and communicate your sustainability metrics; energy efficiency solutions; and strategies to overcome common challenges. Additionally, we’ll examine how hotel design can contribute to minimising your environmental footprint from day one.

Explore a curated collection of the best eco-friendly products and services to meet all your sustainability needs, from FF&E and sustainable lighting to energy and cost-saving solutions.

Don’t Miss:  Sustainability at the core: Instilling

sustainable practices in your hotels DNA Sustainable Hotel Summit, Day 2, 11:30am

 Sustainability certifications; breaking it down

Sustainable Hotel Summit, Day 2, 12:30pm

 The benefits of urban hotels utilising

importance of employee 3. The and staff welfare The success of any hotel or hospitality business is deeply intertwined with the well-being of its staff. Happy, healthy employees are more engaged, productive, and motivated, which translates into better guest experiences and improved operational efficiency. Recognising this, we have introduced the People & Culture Summit at NoVacancy 2024, dedicated to addressing the critical role of employee welfare and creating a positive workplace culture.

Employee well-being encompasses physical health, mental health, and overall job satisfaction. In an industry where the quality of service can significantly impact customer satisfaction and business reputation, ensuring that staff feel valued and supported is essential. A study by the Global Wellness Institute highlights that companies investing in employee wellness programs see an average return on investment (ROI) of $3.27 for every dollar spent.

This underscores the economic benefits of prioritising staff welfare.

At the People & Culture Summit, we will focus on strategies to enhance employee well-being, such as implementing comprehensive wellness programs, offering mental health support, and promoting work-life balance.

Additionally, fostering a positive work environment that emphasises respect, recognition, and career development opportunities is crucial for retaining top talent and reducing turnover rates. According to a survey by Gallup, companies with highly engaged workforces outperform their peers by 147% in earnings per share.

Join us at the People & Culture Summit at NoVacancy 2024 to learn from industry experts about effective practices and innovative solutions to enhance your staff’s well-being. By investing in your employees, you invest in the future success of your business.

ecotourism to attract guests Sustainable Hotel Summit, Day 2, 2:30pm Don’t Miss:  Creating and communicating career

pathways to employees People & Culture Summit, Day 2, 10:30am

 Cultural sensitivity: Training for

global and multicultural teams People & Culture Summit, Day 2, 11:30am

 Looking after your employees: Initiatives shaping

positive workplace culture and well-being People & Culture Summit, Day 2, 12:30pm

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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4. The adoption of contactless technologies continues to surge QR codes, mobile check-ins, digital keys, and Iot devices for smart rooms are becoming standard in hotels.

These technologies enhance guest convenience and operational efficiency while minimising physical contact.

A survey by Oracle Hospitality found that 73% of hotel guests prefer to use their smartphones to manage their hotel experience, including check-in and room access.

Additionally, investments in technology infrastructure, such as advanced reservation and payment systems, are helping hotels streamline operations and improve customer satisfaction.

Don’t Miss:  Is your tech stack cutting it?

Hotel Technology Summit, Day 1, 10:30am

 Leveraging technology to

improve guest experience Hotel Technology Summit, Day 1, 2:30pm

 Exploring innovative technologies

to boost your hotel operations Hotel Technology Summit, Day 1, 3:30pm

This means it’s important to think innovatively to grow and adapt. By actively exploring new opportunities to enhance your offerings and reduce costs you can drive sustainable growth, even during economic uncertainty. Check out the Revenue and Distribution Summit, where we will be looking at practical strategies to boost revenue across all departments. We’ll cover smart pricing strategies, optimising distribution strategy, and understanding your guests booking behaviour, so you can optimise your revenue even in an uncertain economy.

5. Rising Costs As we continue to navigate challenges thrown at us by the pandemic, we’re now having to navigate rising cost of living, inflation and economic uncertainty. Inflation has remained at a high average of 7% globally. Not only are labour, energy, and commodities becoming more expensive, guests are also feeling the pinch of the cost of living, impacting their ability to prioritise spending on hotel stays and experiences.

Over at the Hotel Marketing Summit, we’ll cover a range of topics that focus on the most cost-effective marketing tools for your hotel, from marketing strategies to suit your budget to saving costs by using your phone to create professional quality video and photos. At the Small Hotelier Summit, we’re also prioritising your budget, where we’ll delve into low cost and no cost tools that make a big impact. Don’t miss the Hotel Technology Summit, where we’ll explore the technology that can streamline your operations and ultimately save you time and money. And at the Hotel Leaders Summit, we’ll explore the burning topic at the front of everyone’s agenda - going beyond traditional work perks to ensure you can recruit and retain the skilled staff you need to keep your hotel thriving.

Don’t Miss:  Profit drivers and Cost efficiency:

Practical strategies to boost revenue Revenue & Distribution Summit, Day 2, 11:30am

 Achieving results with low-cost marketing strategies

Small Hotelier Summit, Day 1, 2pm

 Strategic leadership: Building a culture

of well-being for optimal business success Hotel Leaders Summit, Day 2, 12:30pm

24

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Bunnings Trade has the visitor economy covered.

Dedicated Business Team

Useful Digital Tools

Our Business Development Managers and Account Managers can partner with your business to provide support with quotes, project management and product sourcing, even if it’s something we don’t stock in-store.

The Bunnings Trade website or the PowerPass App allows you to check stock availability, view exclusive PowerPass prices, and track with e-receipts.

Easy and Flexible Fulfilment

Exclusive PowerPass Pricing Benefit from exclusive pricing* on a wide range of products and services across the store and speak to our Team about being added to your organisation’s price list.

With locations all over Australia, we offer convenient fulfilment options including next day, click and collect* as well as delivery.

For more info on PowerPass, scan the QR code.

To sign up, or to link your PowerPass account, email Organisationsnsw@bunnings.com.au *Terms and conditions apply. See trade.bunnings.com.au/powerpass for full details

Helping business is our trade.

FEATURE

Why nature first is more important than carbon reduction Global production and consumption have unfortunately some distance to go to come in line with ‘sustainability’ and ‘carbon reduction’ targets to help avoid the effects of full-blown climate change, including damage to biodiversity, loss of wildlife habitats and extinction of species. While there have been some outstanding examples in the Hotel & Accommodation sector of low environmental footprint properties, more across the board needs to be done... Introduction of a pragmatic, new approach to product manufacturing and procurement that positions nature before carbon but deals with both simultaneously is offering a way for us to avoid a bleaker future.

The NP+ Standard is a first in the certification field. Prior, there had not been a definitive framework for manufacturers to follow that tells us precisely what production processes and the use of products, including their disposal at end of life, is doing to, or for, nature. “There was a lack of nature-related and benefit metrics for products in the current approaches to the thinking, processes, and reporting of these issues,” says David.

The NP+ Standard and Product Declaration assessment system, requires full transparency and disclosure of product information, including ingredient toxicity. It is a certification pathway that enables manufacturers to drill down and physically see the impacts of their production processes. Uniquely, it also quantifies and highlights the benefits that are achieved in the preservation of nature. Ultimately to achieve the status of a NaturePositive+ product – ready for Circular Economy projects means that nature and climate is being restored in ‘net positive’ outcomes that result in carbon drawdown from the atmosphere.

Ultimately, says David, “a closer look at all products in the market is needed. Responsibility resides with the manufacturing and supply industries who provide products and materials that go into properties. Properties as well need to take more responsibility for biodiversity and climate repair in the products and materials they are procuring, be that for new builds and interior fit outs, systems for waste management, or cleaning products and personal care products for guests.”

Addressing the climate challenge across all aspects of impacts on the environment, human health, circular economy, ethical labour supply, social and indigenous benefits, and innovation, progressive manufacturers have opted to test their products against the new Global GreenTag International NaturePositive+ (NP) Standard™ and seek a NaturePositive+ Declaration™ - a system that is scientifically and robustly assessing products to see, precisely, if they meet Nature Positive and Circular Economy goals for the global market.

David Baggs, lead developer of the NP+ Standard and CEO, Technical Director and Cofounder of Global GreenTag International, said: “What we learnt through the development of the Standard and proved in our first product to successfully achieve a NaturePositive+ award, is that, if manufacturers embrace a nature first approach in their production processes, then carbon issues will not be a problem. And by progression, reduce carbon output in building projects and properties as well.”

26

“It is vital he adds, that a focus on the materials procured for properties are informed and independently vetted; that product information is based on scientifically rigorous and verified, third-party product information (and not just ‘face value’ product marketing gimmicks) to avoid the risks of falling for ‘product greenwashing’ – a prevailing issue in the market that buyers need to exercise more vigilance with, so they are not deceived by ‘sustainability’ or ‘green’ claims that are unsubstantiated, and hence are high risk.

Learn how to be more vigilant in product research across different product categories and a gain a deeper look at the Global GreenTag International NaturePositive+ Standard and Product Declaration as part of the Sustainable Hotel Summit.

SPONSORED BY

Don’t Miss:  Sustainability certifications; breaking it down

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Sustainable Hotel Summit, Day 2, 12:30pm

Your Product Pathway to Nature Repair

Providing projects with products that: Restore Biodiversity Support Human Health Ensure Ethical Supply Chains Support Climate Action and Circular Economy www.GlobalGreenTag.com

Flexible. Reliable. Proven.

BWH Hotels is comprised of three hotel companies including WorldHotels, Best Western Hotels & Resorts and SureStay Hotels. The leading global hospitality brand offers an extensive portfolio of hotels for both travellers and developers.

18 Brands | 100 Countries | 4300+ Hotels Learn more at joinbwhhotels.com.au | Contact us at join@bwh.com

SMALL HOTELIER SUMMIT 10.30AM

Wednesday | SUMMIT A Supporting the underdog - Boutique hotels, weaving a strong local story Samson Tiew

11.30PM

Director ODO - One Design Office

Managing Director Letts Group & Rigby Property Group

Navigating the corporate travel landscape: A guide to GDS and online booking tools Gemma McCourt

Mike Evans

Zahrah Roush

Murray Warner

Commercial Performance Officer Mandala Hotels & Resorts

Head of Supply ANZ Flight Centre Travel Group

12:00PM

Kelley Rigby

Director of Sales Amadeus

Global SVP Serko

Exploring ways to make your hotel more accessible Andrea Kenworthy BDM Bunnings

Andrea Comastri

CEO & Co-founder Hotel Etico

Kerry Williams

1.30PM

Founder Accessible Accomodation (Moderator)

Transforming data into insights: Strategies for effective data utilisation Joanne Cohen

2.00PM

Account Manager, Pacific STR

Business Development Manager, Pacific STR

Achieving results with low-cost marketing strategies Emily Stephens

Managing Director & Founder The Accommodation Project

30

Jacqueline Choo

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Bart Sobies

Chief Operating Officer iBooked.Online; STRive & The Accommodation Show Podcast

2.30PM

SPONSORED BY

Lights, camera, action: Maximising your social media presence with video content specifically through Facebook, Instagram and Tiktok Kate Branch

3.00PM

Chief Marketing Officer Emerald City Hotels

Financing in this climate for small hoteliers Sonny Vrebac

3.30PM

CEO and CoFounder Bubbletent Australia

6 practical profit tips - towards $100,000 + p.a.

Eoin Loftus GAICD

4.00PM

Founder & Board Member Australian Tourism Commission

Data to implementation – The outside looking in Gabrielle Daniels

CEO Gabrielle Daniels Solutions

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

31

The leading cloud-based data intelligence platform for the hospitality industry Empowering hotels to deliver smarter revenue, distribution and marketing outcomes through our commercial platform.

Parity Insight Rate Insight

Business Intelligence Distribute Price

Market Insight Predict

Analyse

Overview

Benchmark Insight Benchmark

Visit us at NoVacancy, stand #1152

Ready to predict, price, distribute and analyse with Lighthouse?

Trusted by over 65,000 hotels globally, including

HOTEL TECHNOLOGY SUMMIT 10.30 AM

Wednesday | SUMMIT C Is your tech stack cutting it?

Nick Ellis

Chief Operating Officer The Shores Motel Group

Ted Horner

11.30 AM

Owner E Horner & Associates (Moderator)

Howard Phung

Director Of Digital Data & Technology Pro-Invest Group

Patrick Andres

Regional Vice President Hotels Asia-Pacific Oracle Hospitality Oracle

Artificial intelligence in hospitality Vijesh Yoganathan

12.30 PM

Regional Director - APAC Canary Technologies

What’s the next big thing for hotels and AI David Thompson

Andy Dharmani

Vijesh Yoganathan

Bryson Koehler

CEO & Co-Founder Myma.ai

Regional Director - APAC Canary Technologies

Grant Alchin

COO Trilogy Hotels (Moderator)

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

CTO/Co-Founder Myma.ai

CEO Revinate

1.30 PM

SPONSORED BY

Optimising hospitality decision making through big data technologies Benjamin Kreig

Ivan Cintado

Ben Tabell

Emilie Couton

Global Vice President, Strategic accounts Future Log

2.30 PM

Chief Information Officer Merivale

Director APAC The Hotels Network

Managing Director Asia Pacific D-Edge Hospitality Solutions

Exploring the various technological applications to improve guest experience Howard Phung

Andy Dharmani

Mohannad Swaid

Brendon Granger

Director Of Digital, Data & Technology Proinvest

Senior PM - Information Technology Pro-Invest Group

Co-Founder & CTO myma.ai

Hotel Technologist Specialist Technology4hotels (Moderator)

Matthew Stephens

3.30 PM

Salter Brothers Hospitality

Exploring innovative technologies to boost your hotel operations Jamie Griego

Director Account Management Expedia Group

Andrew Hewitt Group Manager Rambla Group

Angus Stevens

CEO & Co-Founder Start Beyond and Chair of Australian Metaverse Advisory Council

Carol Nesbitt

Director Flexkeeping (Moderator)

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

35

Join us at Stand 642 to view our full service offerings: Seamless High-Speed Wireless Internet

Immersive Guest Experience

Staycast from SONIFI

Adaptive Technology

Converged Networks

Unified Security

Smart Integrations

High ROI

For more information: Email: sales@silant.tech Phone: 1300 428 808 www.silant.tech

Some features described may require additional software, hardware, licensing and costs. SiLANT is an authorised reseller of SONIFI. SONIFI® & STAYCAST® are registered trademarks of SONIFI Solutions, Inc. Google Chromecast is a trademark of Google LLC. All other trademarks used are the property of their respective owner.

HOTEL MARKETING SUMMIT 10.30 AM

WEDNESDAY | SUMMIT B Marketing strategies for hotel profitability Marc Von Arnim

General Manager Capella Hotels and Resorts

Miki Sherry

11.30 AM

Regional director APAC, Revinate

Amy Cherry

Director Digital Media MEA APAC Accor (Moderator)

How Rambla and Pro-invest hotels leveraged digital marketing to open 13 properties in <24 months Andrew Hewitt Group Manager Rambla Group

Alexander West

Sammy Brickwood Account Director Talk Agency

Cooper Jitts

12.30 PM

Owner Talk Agency (Moderator)

From insights to action: Leveraging trends and research in travel marketing

1.30 PM

Digital Marketing Manager Pro-Invest Group

How to market your restaurants by HSMAI

Sponsored by Expedia Group Michael Brennan

Director Business Development Media Solutions Asia Pacific Expedia Group

Jay Nikolin

Cluster Director of Marketing and Communications The Langham Melbourne and The Langham, Sydney

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Andre Jacques Regional Director of Marketing, Pacific & Director of Sales & Marketing The Langham Melbourne

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Puneet Mahindroo

Founder & CEO RevMantra (Moderator)

2.30 PM

SPONSORED BY

Formulating your marketing strategy based on customer insights Sponsored by Agoda

Ana Sofia Ayala

Chief Marketing and Revenue Officer Voyages Tourism Indigenous Australia

Stacey Plaine

3.30 PM

Director of Marketing W Brisbane

Andrew Smith

Senior Vice President, Supply Agoda

Jeremy Baker

Sales and Marketing Leader Sheraton Grand Sydney Hyde Park

Harnessing the power of brands: Strategic marketing partnerships Victoria Peterson

Director of Marketing Communications Langham Hotels

Georgia Linton

Consumer PR Leader Tourism & Events QLD

Lincoln Lewis

Australian Actor

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

39

Open

2

g re a t e r g u e s t ex p e r i e n ce s Philips MediaSuite TVs Intro ducing the true beaut y that lie s within the Philip s Me diaSuite T V Philips MediaSuite is the ultimate in room TV for guests – delivering on the streaming and sharing, Google Play apps and gaming experiences they want to see in their hotels of choice. And the true beauty of Philips MediaSuite – it is all in the box.

Making it the hospitality TV of choice for leading hotels around the world.

Easy-to-cast

REMOTE For easy content casting from your guest’s mobile device to the big screen, whatever their mobile operating system.

Enabling you to empower your guest with easy and secure log in to their own streaming account directly on the in room TV.

Bringing access to thousands of apps via our Android platform, including movies, music, gaming, and much more.

With the casting button on the remote control itself, your investment can be easily seen and used.

Suite sounds start with Philips MediaSuite ft. the Philips Professional Soundbar Offer the optimum audio experience with the addition of the new Philips Professional Soundbar.

Easy to install, set up and control, and with a built-in subwoofer, designed to bring extra punch to special effects, music, and more.

Tune in to sound

Contact us for more information Westan Australia 1300 963 963 www.westan.com.au

Westan New Zealand +64 9972 1840 www.westan.net.nz

Innovating Hospitality Technology Vintech Systems is a leading provider of specialised products and services for the Hospitality industry, with a focus on delivering innovative solutions for Accommodation specific needs.

With more than 30 years of experience in the Hospitality & accommodation industry, we have developed a reputation for excellence in the supply, installation, and service of electronic locks and locking systems, in-room digital safes, Energy Management, Guest Room Management, Kiosks, energy-efficient Mini-Bars, Hoteza and Robotics.

Join us at booth 542 at 2024 NoVacancy and let’s discuss how Vintech Systems can revolutionise your business in the hospitality industry. Let’s innovate together!

Visit Vintech today, elevate your Guest experiences with us. www.vintech.com.au

REVENUE & DISTRIBUTION SUMMIT 10.30 AM

Thursday | SUMMIT B Stop working in silos and start creating profitable outcomes: Revenue meet Marketing, Marketing meet Revenue Matthias Dybing

11.00 AM

Director Nuvho

The inseparability of data, revenue optimisation and distribution that’s revolutionising hotels Leah Rankin

11.30 AM

Chief Product Officer SiteMinder

Profit drivers and cost efficiency: Practical strategies to boost revenue Nicola McGlinchley

Cluster Revenue Manager Marriott International

Kerry Gouws

12.30 PM

Program Performance Manager, Marketing Programs Expedia Group

Group Director of Commercial La Vie Hotels & Resorts

Eoin Loftus GAICD

Business Advisor South Australian Tourism Commission (Moderator)

Striking the balance: Optimise human relationships along with revenue management systems Mark Tierney

General Manager Revenue Optimisation & Commercial Strategy G’Day Group Australia and New Zealand

Klaus Kohlmayr

Chief Evangelist & Development Officer IDeaS Revenue

42

Lachlan Harris

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Shaizeen Contractor

Chief Commercial Officer Trilogy Hotels

Yona Heyward

Senior Director Heyward Group (Moderator)

1.30 PM

SPONSORED BY

How to harness big data for strategic and precision pricing Shankar Kotha

Chief Commercial Officer CLLIX Apartments and Hotels

Jane Caiger

Director of Revenue & BI Voyages Ayers Rock Resort

Georgina Williams

2.30 PM

Acting CEO Australian Revenue Management Association

Maximising hotel revenue with AI and data: Doing more with less Telena Frost

Chris Hallett

Amit Peshawari

Luke Rayner

Senior Revenue Manager CHOICE Hotels

3.30 PM

GM GM - Asia Pacific & Oceania at Lighthouse (Moderator)

Director of Revenue Performance East Asia & Pacific (EAPAC)

National Revenue Manager Tourism Ingenia Communities

The extra mile: Looking beyond traditional revenue streams Kristy Edwards

Christine Tan

Daniella Tonetto

Jeremy Colahan

Director of Revenue Optimisation BWH Hotels

Senior Regional Commercial Director Hilton

Vice President of Sales APAC Lighthouse

General Manager Hotel X Fortitude Valley

Nicole Hollmann

Senior Revenue Manager Australian Revenue Management Association (Moderator)

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

43

Hospitality Sales & Marketing Association International (HSMAI) have created an Academy for Hotel staff working in Sales, Marketing, Revenue Management, Distribution & General Management.

Online skills courses ~ Online Certificate programs ~ Training Workshops ~ Certifications

MASTERS & INSIGHTS GET CERTIFIED REVENU E

UP SKILL

LEA

DE

RSH

IP SALES

Build your career in Sales, Revenue Management, Marketing & General Management

GET READY

M A R K E TI N G

hsmaiacademy.org info@hsmaiacademy.org HOSPITALITY SALES & MARKETING ASSOCIATION INTERNATIONAL

Working with You As a corporate partner, AA NSW will keep you informed on a wide range of issues affecting the industry, including changing legislation, industrial relations, taxation, and the provision of food, beverage, and accommodation services.

Our diverse membership constantly seeks innovative products and services to enhance their operations.

Partner with Accommodation Australia (NSW)

Corporate Partnership Benefits Partnering with AA NSW offers unparalleled networking and advertising opportunities. You will have the chance to engage and build relationships with our members, thereby elevating your brand within the hospitality industry. We are committed to creating flexible, tailored packages that suit your business needs.

Who We Are & What We Do Accommodation Australia NSW (AA NSW) is the premier association representing accommodation providers across

Join Us Today

regional and metropolitan New South Wales. Our mission

Let’s work together to drive sustainable growth

is to lead through best practice in representation, advocacy,

and success within the accommodation industry.

education, research, and networking to ensure the success of our member businesses.

For more information and to discuss partnership opportunities, please contact us:

CONTACT

Why Partner with Us? The Accommodation Sector is a vital part of the Tourism Value Chain, contributing the largest share of Gross Value Added in NSW. With an economic impact of $4.45 billion or 17.69% of the State’s direct Tourism GVA, our sector is integral to the state’s economy.

STACEY MCBRIDE General Manager, Accommodation Australia (NSW) P: 0434 105 352 E: stacey@accommodationaustraliansw.org W: https://accommodationaustraliansw.org/

SUSTAINABLE HOTEL Summit 10.30 AM

Thursday | SUMMIT A Why guests should be part of the sustainability journey Dr Christopher Warren

11.30 AM

Chief Scientific Officer & Founder Wise Sustainability

Sustainability at the core: Instilling sustainable practices in your hotels DNA Hugo van Roermund

Regional Manager - Australia & New Zealand Hotels for Trees

Dr Christopher Warren

12.30 PM

Chief Scientific Officer & Founder Wise Sustainability

1.30 PM

CEO Smart Commercial Solar

Carol Nesbitt

CEO Flexkeeping (Moderator)

Sustainability certifications; breaking it down Sarah Rhodes

Dr Nana Bortsie-Aryee

Founder Plastic Free Southeast Asia

Program Director Global GreenTag International

Kathryn Carling

Natasha Montesalvo

General Manager Doma Hotels

Principal Consultant Earthcheck (Moderator)

Sustainable investment: Insights into the Australian landscape Caspar P. Schmidt

Alison Greer

Anthony Ursino

Kristina Pacheo

Founder & Managing Director QCC Collection Group & CEO Motif Retreats

General Counsel Pro-invest Group

46

Huon Hoogesterger

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Founder & Director GoKinda

Founder Maurph Design for Wellness & Leisure (Moderator)

2.30 PM

The benefits of urban hotels utilising ecotourism to attract guests Jessica Keen

Jorn Wisselink

Elissa Keenan

Dr Christopher Warren

National Industry Development Manager Australian Tourism Export Council

3.30 PM

Chief Executive Officer Ecotourism Australia

Head of Commerce Start Reverse and Wildaroo Resorts

Chief Scientific Officer & Founder Wise Sustainability (Moderator)

Sustainable stays: Latest insights into energy management for hotels Brendon Granger

4.00 PM

Hotel Technologist Specialist Technology4hotels

Government policy movements impacting energy efficiency and sustainability in accommodation and hospitality Andrew Buchel

Sector Lead National Australian Built Environment Rating System (NABERS)

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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Comprehensive Range

Sustainable Packaging

Refillable 300ml pump bottles

Our comprehensive range includes biodegradable soaps, hair and body cleaning products, and accessories promoting eco-friendly personal care.

Our biodegradable formulations, made from bioplastics and natural polymers, naturally decompose, reducing environmental impact and promoting sustainability in various industries.

Our 300ml refillable pump bottles are eco-friendly, reducing plastic waste while providing a convenient and sustainable solution for personal care products.

Keeping our oceans clean With our O.B.P For me range, our mission is to create sustainable products by utilizing ocean-bound plastic and environmentally friendly ingredients. We are dedicated to reducing plastic waste and preventing it from polluting our waterways.

Providing your guests with

Responsible Luxury

Our innovative approach transforms discarded plastics into high-quality packaging, contributing to cleaner oceans and a healthier planet. Additionally, we prioritize using biodegradable ingredients in our formulations, ensuring they do not harm aquatic life or ecosystems.

Through these efforts, O.B.P for Waste Me is committed to Recycle • Reuse • Renew • Reduce promoting sustainability and protecting the health of our waterways, paving the way for a cleaner, greener future.

Accom Assist provide the industry with a wide range of guest amenities and modern dispensing solutions which are environmentally responsible and made with high quality ingredients.

Showcasing our sustainable packaging which is GRS approved, or made from ocean bound plastics and our new formulas which are biodegradable, or sulphate, paraben and silicone free.

Comprehensive network of Distributors across Australia & New Zealand.

Ocean Bound Plastic Designed for the Ocean ECO-FRIENDLY Check out the future in Hotel Amenity Supplies at recovered from oceans which you love Product and waterways

Stand 1335

Address

Telephone

Website

U39, 11 Toral Drive, Buderim QLD, 4556, Australia

Phone: +61 7 5456 2621 / +61 7 3103 1476 Mobile Phone: +61 418 111 054

www.accomassist.com.au

hotel leaders summit 10.30 AM

Staying ahead of the curve: Unlocking growth in the evolving accommodation landscape

11.30 AM

Thursday | SUMMIT C

Making friends with the white label management model

Matthew Burke

Regional Director - Pacific, Central South Asia & Japan STR

Jerry Xu

Scott Boyes

Jude Bolger

John Zeckendorf

CEO La Vie Hotels & Resorts

Co-Founder & CEO Nuvho

CEO Trilogy Hotels

Principal Mandalay Hospitality Group

Jennifer Davey

12.30 PM

Director Horwath HTL (Moderator)

Strategic leadership: Building a culture of well-being for optimal business success Rod Munro

MD Best Western Hotels

Danilo Curcuruto

Director, Development - Australasia Radisson Hotel Group

Jeffrey van Vorsselen

Managing Director The Langham, Melbourne, Regional Vice President, Operations - Pacific & South East Asia Langham Hospitality Group

Kerry Williams

Founder Accessible Accommodation

Dan Cockerrell

1.30 PM

CEO Torrens University (Moderator)

Through leadership eyes: Developing adaptive leadership skills to manage diverse teams Adrian Williams CEO MEA APAC Accor

Matthew Cameron-Smith

CEO Voyages Tourism Indigenous Australia

Patrick Andres

Senior Director Accommodation Australia (Moderator)

50

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Sarah Derry

Board & Leadership Advisor

Trent Innes

Chief Growth Officer SiteMinder

2.30 PM

The view from the top: Unpacking the next 5 years Melissa Kalan

Wayne Taranto

Bernie Hogan

Mark Condi

Founding Director Australian Revenue Management Association

COO Ovolo Hotels

CEO QLD Hotels Association

CEO Duxton Hospitality

Alexander Alt

3.30 PM

Executive Vice President Oracle Hospitality and Oracle Retail (Moderator)

Shifting focus: From revenue to profit in hospitality commercial strategies by HSMAI Kari Hunter

John Thompson

Anne Gill

Shaizeen Contractor

Senior Director Commercial and Revenue Management CHOICE Hotels

Vice President Commercial Market Strategy & Performance - Pacific Accor

Chief Commercial Officer Salter Brothers Hospitality

Chief Commercial Officer Trilogy Hotels

Jacqueline Douglas

President HSMAI Asia Pacific (Moderator)

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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Issue 86 | Summer 2024 | AUD $16.50 incl GST | accomnews.com.au

From strength to strength with the power of diversity

The essential industry guide

Issue 87 | Autumn 2024 | AUD $16.50 incl GST | accomnews.com.au

How Koala’s mattress technology innovations are unlocking better sleep

SPECIALISTS IN ACCOMMODATION FURNITURE FF&E AND JOINERY

SPECIALISTS IN ACCOMMODATION FURNITURE FF&E AND JOINERY

Custom made furniture including packages & finance solutions.

Custom made furniture including packages & finance solutions.

CALL NOW TO LEARN MORE

CALL NOW TO LEARN MORE

Dennis Clark MDIA | 0421 384 212

Dennis Clark MDIA | 0421 384 212

www.hotelinteriors.com.au | info@hotelinteriors.com.au | 1300 876 055

www.hotelinteriors.com.au | info@hotelinteriors.com.au | 1300 876 055

Registered by Aust. Post Print Post No. 100024635

The essential industry guide

Registered by Aust. Post Print Post No. 100024635

Registered by Aust. Post Print Post No. 100024635

AccomNews is the leading accommodation industry publisher providing all of the latest information needed by accommodation industry management, professionals and suppliers.

The essential industry guide

Issue 88 | Winter 2024 | AUD $16.50 incl GST | accomnews.com.au

BWH sets the standard in flexible brand partnerships SPECIALISTS IN ACCOMMODATION FURNITURE FF&E AND JOINERY Custom made furniture including packages & finance solutions.

CALL NOW TO LEARN MORE

Dennis Clark MDIA | 0421 384 212 www.hotelinteriors.com.au | info@hotelinteriors.com.au | 1300 876 055

Officia Media P l artner

NoVac ancy 2024 Pty Limited

Proudly published by Multimedia Pty Ltd. For further information, please call us on 07 5440 5322, drop us an email at advertising@accomnews.com.au, or visit us at www.accomnews.com.au

SERVING HOSPITALITY SINCE 1885.

DOES YOUR BUSINESS WANT TO GET IN TOUCH WITH QUEENSLAND’S HOTELS?

SCAN FOR MORE INFORMATION

QHA.ORG.AU

07 3221 6999 INFO@QHA.ORG.AU

design talks 10.30 AM

Wednesday | SUMMIT D Crafting boutique experiences: Innovating hotel design in rural, coastal, and regional Australia Katie King

11.30 AM

Director Design King

From correctional facility to a much loved and sophisticated hospitality venue - conversion done right Juliet Ashworth

12.30 PM

Creative Director/Owner CHADA

Regenerative travel Nic Brundson

1.30 PM

Principal & Creative Director Brunsdon Studio

Retrofit vs. rebuild: Making the right decision for your hotel Juliet Ashworth

Brett Salter

Creative Director/Owner CHADA

Head of Accommodation ALH Hotels

Peter Deveny

Paul Martino

National Group Commercial Manager AH Beard

Rick Whalley

Partner/Director CHADA (Moderator)

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Director AF Sourcing

2.30 PM

Top tips for your property to stand out through art and design collaboration Todd Stuart

3.00 PM

Sculptor & Project Manager SculptPlaceMake

Design optimisation against increased labour costs

Samson Tiew

3.30 PM

Director ODO - One Design Office

Integrating heritage architecture in contemporary hotel design Sioux Clark

Rachel Luchetti

Matthew Dalby

Karen Morris

Architect Multiplicity

Founder and Designer Studiofab

Director Designer LUCHETTI KRELLE

Associate Principal FK Architects

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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design talks 10.30 AM

Thursday | SUMMIT D Why we dine: It’s (not) about the food Callie van der Merwe

11.30 AM

CEO COOOP (Moderator)

Interior Designer Deborah De Jong Consulting

Converting hotels to coliving spaces: A new trend?

Kristi Wayman

Stephen O’Keeffe

Peter Pfister

Madeleine Joyce

Director of Design Pro-Invest Group

VP Operations Australia G.C.P. Hospitality

12.30 PM

Deborah De Jong

Managing Director Patience Modular

Senior Associate National Interiors Lead Hospitality Architectus (Moderator)

Biophilic design: Making it more affordable, accessible and profitable for your hotel Ozge Fettahlioglu

1.30 PM

Managing Director Cocoplum

Utilising spaces and experiences to enhance the guest experience Angela Biddle

Principal Fender Katsalidis Architects

Callie van der Merwe CEO COOOP (Moderator)

56

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Tracey Wiles

Principal and Regional Interior design leader Woods Bagot

2.30 PM

Who are you missing from your project team? Maximising return from your refurbishment project with Feng Shui design Jane Langof

3.30 PM

Founder FengShui Concepts

Evolution of traditional hotel spaces and incorporating various cultural practices in design Ozge Fettahlioglu

Jane Langof

Cate Liedtke

Kristina Pacheo

Managing Director Cocoplum

CEO & Principal Designer Catherinne de Meur Interiors

Founder FengShui Concepts

Founder Maurph Design for Wellness & Leisure (Moderator)

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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Fl ring designed for the hotel and a ommodation industry

TYNGO

FUTURE LEADERS summit Wednesday | Glassroom The Future Leaders Summit is a new addition to this year’s NoVacancy event. Our goal is to create an engaging and interactive experience by combining the perspectives of senior management (with 15+ years of experience) with those of junior team members (6 months to 14 years of experience).

This unique summit includes a panel exploring themes of emotional intelligence, modelling by example, vulnerability & visibility to name a few.

10.30 AM

Following this, there will be a speed-dating style session where future leaders meet and learn from seasoned professionals in a panel/ workshop format. It is a fantastic opportunity for both parties to exchange insights, ideas, and experiences in a fun and dynamic setting.

Leadership is personal: Why no two leaders are the same Nick Ellis

Tom Fitzgerald

Scott Bear

Janet McNab

Lydia MacDonell

Simon Pawson

Chief operating Officer The Shores Motel Group

General Manager Mercure Sydney Manly Warringah

Area Talent & Culture Manager Accor

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Regional Director of Human Resources The Langham Hospitality Group

General Manager Sheraton Grand Sydney Hyde Park

Associate Dean of Blue Mountains International Hotel Management School (Moderator)

PEOPLE & CULTURE summit 10.30 AM

Thursday | Glassroom Creating and communicating career pathways to employees Kylie Thuyen

Michelle Finney

Andrea Comastri

David Sude

Director of Talent and Culture SwissHotel

CEO & Co-founder Hotel Etico

General Manager Meriton Suites

Area GM QT Hotels and Resorts

Janet McNab

11.30 AM

General Manager Sheraton Grand Sydney Hyde Park (Moderator)

Cultural sensitivity: Training for global and multicultural teams

Mary Hogg

Senior Director HR, Australasia Hilton Worldwide

Lydia MacDonell

Area Talent & Culture Manager Accor

Tom Fitzgerald

Regional Director of Human Resources The Langham Hospitality Group

Katherine Jenkins

Head of People & Culture Meriton Suites

Jorn Wisselink

12.30 PM

CEO Start Reverse (Moderator)

Looking after your employees: Initiatives shaping positive workplace culture and well-being Leanne Stocks

Regional Director of Commercial Australasia & World Hotels APAC BWH Hotels

Caspar Schmidt

Managing Director - QCC, Collection Group & CEO Motif Retreats

Nicole Downs

Group Director of People and Performance Ovolo Hotels (Moderator)

62

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Stephanie Lopesi

Portfolio Director of Talent & Culture Salter Brothers and Accor

Rowena Carter

Director of People & Culture Four Seasons Hotels & Resorts

Marjo Weibel 0429 678 456 info@modieus.com modieus.com

AMADEUS CONTENT HUB

64

11.15 AM

A digital media approach to Brand.Com growth

12.15 PM

Delphi Direct: Maximise your revenue - Instant bookings for small meetings and events

2:15 PM

Driving your hotel’s commercial strategy with the right data

3:15 PM

HotSOS leading the way in sustainable hotel operations for a better guest experience

4:00 PM

WEDNESDAY | STAND 536

Automated personalisation to deliver memorable guest experiences and grow your business

Join us as we dive into the transformative world of hotel marketing, where direct bookings have become the cornerstone of growth and customer engagement. In an insightful presentation we will showcase Brand.com’s steady growth over the past five years. We will cover how to leverage Amadeus data to derive strategies which increase direct bookings and how Google’s rich datasets guide the selection of profitable target markets. Learn to identify the prime time for advertising campaigns using CRM analytics, ensuring your message resonates at the right moment. A case study will illustrate the effective optimisation of digital media advertising and its direct, quantifiable effect on outcomes. Seize this opportunity learn useful tips from an industry expert on how to refine your approach to direct bookings and elevate your hotel’s digital presence.

Join us for an exclusive session where we unveil the secret to boosting your group revenue potential. Discover how our instant booking system can transform your approach to small meetings and events, providing unparalleled convenience and efficiency. This is your opportunity to streamline your operations, delight your customers, and unlock a new realm of revenue opportunities. Don’t miss out on the chance to elevate your business strategy with this game-changing solution.

Today, the success of a hotel hinges significantly on its capacity to adapt to emerging trends and shifting traveller preferences with the right data. Join our Business Intelligence experts to learn the latest about how mining the right data will allow you to price, position and monitor your hotel’s strategies with actionable insights. We will cover exclusive perspectives on market share, revenue, and trends across the Global Distribution Systems (GDSs) via a deep dive into Agency360+ and understand how to create the right mix of business with greater insight into future booking trends with Demand360.

Join us to explore the future of operational excellence. Transform your hotel operations with HotSOS, the game-changing solution designed to exceed guest expectations, tackle labour shortages, and promote sustainability. Our innovative platform streamlines operations and enhances service delivery, ensuring guests receive personalised and prompt attention. In an era of labour challenges, HotSOS optimizes staffing efficiency, reducing the strain on your workforce while maintaining high service standards.

Additionally, our system promotes sustainable practices by minimising resource waste and maximising operational efficiency. Choose HotSOS to elevate your guest experience, optimize labour management, and lead the way in sustainable hospitality.

Your guest is at the centre of everything you do. The hospitality industry is also always evolving, with an ever-growing need for personalization and instant gratification to enhance customer experience. Are you also looking for innovative solutions to unlock untapped revenues? Join us on this journey of automated personalisation, introducing iHotelier Suite: a powerful set of modular and customizable solutions that address pressing challenges while focusing on future growth. iHotelier Suite enables automation of personalised experiences and promotions, to capture more bookings with ease.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

Jana Doebbert

Digital Media Expert Amadeus Hospitality

Angel Yap

Delphi Specialist Amadeus Hospitality

Mike Evans

Business Intelligence Expert Amadeus Hospitality

Isabelle Lai

HotSOS Product Specialist Amadeus Hospitality

Bert Goethals

Booking Solutions Expert Amadeus Hospitality

SPONSORED BY

11.15 AM

GDS Media: Are you ready to win more travel agency bookings?

12:15 PM

A digital media approach to Brand.Com growth

2:15 PM

Delphi Diagramming: Elevating event planning with dynamic floorplan diagramming

3:15 PM

THURSDAY | STAND 536

HotSOS leading the way in sustainable hotel operations for a better guest experience

Travel agency bookings driven by high-rated, transient business from corporate and leisure travellers alike represent a significant opportunity for hoteliers to increase profitability with a higher occupancy rate. As travel for both corporate and leisure travel continues to rise, preparation is key to capture more booking revenue from the travel agency segment. Join us to unlock success in today’s travel landscape with proven steps to boost travel agency bookings and maximise revenue.

Join us as we dive into the transformative world of hotel marketing, where direct bookings have become the cornerstone of growth and customer engagement. In an insightful presentation we will showcase Brand.com’s steady growth over the past five years. We will cover how to leverage Amadeus data to derive strategies which increase direct bookings and how Google’s rich datasets guide the selection of profitable target markets. Learn to identify the prime time for advertising campaigns using CRM analytics, ensuring your message resonates at the right moment. A case study will illustrate the effective optimisation of digital media advertising and its direct, quantifiable effect on outcomes. Seize this opportunity learn useful tips from an industry expert on how to refine your approach to direct bookings and elevate your hotel’s digital presence.

Brian Collins

GDS Media Expert Amadeus Hospitality

Jana Doebbert

Digital Media Expert Amadeus Hospitality

Angel Yap

Today, the success of a hotel hinges significantly on its capacity to adapt to emerging trends and shifting traveller preferences with the right data. Join our Business Intelligence experts to learn the latest about how mining the right data will allow you to price, position and monitor your hotel’s strategies with actionable insights. We will cover exclusive perspectives on market share, revenue, and trends across the Global Distribution Systems (GDSs) via a deep dive into Agency360+ and understand how to create the right mix of business with greater insight into future booking trends with Demand360.

Join us to explore the future of operational excellence. Transform your hotel operations with HotSOS, the game-changing solution designed to exceed guest expectations, tackle labour shortages, and promote sustainability. Our innovative platform streamlines operations and enhances service delivery, ensuring guests receive personalised and prompt attention. In an era of labour challenges, HotSOS optimises staffing efficiency, reducing the strain on your workforce while maintaining high service standards.

Additionally, our system promotes sustainable practices by minimising resource waste and maximising operational efficiency. Choose HotSOS to elevate your guest experience, optimise labour management, and lead the way in sustainable hospitality.

Delphi Specialist Amadeus Hospitality

Isabelle Lai

HotSOS Product Specialist Amadeus Hospitality

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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Hotel Technology Demos 10.15 AM

Unlock incremental bookings among closed user groups

11.15 AM

WEDNESDAY | DEMOS STAGE

Successfully integrating online learning with existing training to boost staff engagement

Join us as we uncover the banking loyalty space and how to access these travellers.

Andy Collins

Area Manager Australia, New Zealand & Pacific Islands Hopper

Join us to learn about the benefits of blended learning, strategies for integration, maintaining engagement, and measuring success with case study examples.

Felicity Thomlinson

12:15 PM

Head of Growth Typsy

Automate to alleviate Learn about the top 10 automations and integrations every hotel needs to combat rising inflation. We will showcase practical automations and integrations that can help hotels save costs and operate more efficiently.

Sam Steele

1:15 PM

Co-Founder Resly & Switch Hotel Solutions

Chris DeClosey

Co-Founder Resly & Switch Hotel Solutions

Maximising operational efficiencies through the integration of payroll, property, and channel management systems This presentation will demonstrate the significant operational efficiencies and cost savings achievable by integrating data from traditionally separate technologies, including payroll, property management, and channel management software.

Heath Carson

2:15 PM

Founding Director Peak Revenue

Philips Hotel TV that’s built to offer a complete experience Philips MediaSuite is the first and only hospitality TV that’s designed to give your guests the complete entertainment experience.

With its built-in Chromecast, embedded Netflix, support of entertainment app via Google Play store, Good Voice Assist, and all of the key features that traditional interactive menu offers, as an all-in-one solution without any ongoing fees or royalties.

Matt Lynch

3.15 PM

Country Manager, PPDS ANZ Westan

What is a unified future?

Get ready to embark on a transformative journey as we unveil the power of OPERA Cloud Central! This groundbreaking solution is challenging the traditional silos of hotel bookings, elevating the art of personalization, and revolutionizing the industry by providing a comprehensive view of your business across distribution, sales, service interactions, loyalty programs, and more to make faster decisions that benefit staff and guests and accelerate innovation. Learn how OPERA Cloud Central is shaping the future of customer engagement and how it can take your booking experience to new heights.

Rachel Pelikan

Master Principal Solutions Engineer Hospitality JAPAC Oracle

66

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

10.15 AM

THURSDAY | DEMOS STAGE Successfully integrating online learning with existing training to boost staff engagement Join us to learn about the benefits of blended learning, strategies for integration, maintaining engagement, and measuring success with case study examples.

Felicity Thomlinson

11:15 AM

Head of Growth Typsy

Delivering outstanding service requires outstanding human capital management software Having the right people, at the right time, with the right skills, and the right attitude makes a huge difference to your bottom line.

Join us to learn about how Humanforce can: help build your employee value proposition (EVP) to foster happy, engaged and productive staff; make compliance with the HIGA easy with award interpretation and Fair Work API integration; empower you with real-time cost control; and provide deep, intelligent people & workforce analytics and insights to make more informed business decisions.

Chris Hedley

2:15 PM

Account Executive Humanforce

Cameron White

Senior Solutions Consultant Humanforce

Aurora LED display let’s you stand out In this session you’ll gain an overview of LED and where Aurora is positioned in the market; Aurora capabilities and why use Aurora; information about our commitment to local service and support; reference sites and project successes; about our range of options; and bespoke and creative alternatives.

3.15 PM

Please visit the website for speaker details.

Westan

What is a unified future?

Get ready to embark on a transformative journey as we unveil the power of OPERA Cloud Central! This groundbreaking solution is challenging the traditional silos of hotel bookings, elevating the art of personalization, and revolutionizing the industry by providing a comprehensive view of your business across distribution, sales, service interactions, loyalty programs, and more to make faster decisions that benefit staff and guests and accelerate innovation. Learn how OPERA Cloud Central is shaping the future of customer engagement and how it can take your booking experience to new heights.

Rachel Pelikan

Master Principal Solutions Engineer Hospitality JAPAC Oracle

Please visit the NoVacancy website for more Tech Demos and speakers.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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WE MAKE SLEEP

COMPANIES & BRANDS 3D WALL PANELS

112

3D Wall Panels are an exciting range of decorative panels in over 50 designs. 3D Wall Panels are used to create interesting, textured feature walls indoors or outdoors. Quick & easy to install, Australian made and delivered Australia wide with short lead times. Available in 2400, 2700 or 3600mm x 1200mm panel sizes. Raw or polyurethane painted finish.

ACCOM ASSIST

1335

Accom Assist is a Hotel Amenities supplier selling products in Australia and New Zealand. We have distribution Australia wide via many distributors to enable customers to obtain our ranges locally.

We strive to provide a comprehensive range of dispensers in both sealed bottles and refillable.

Accom Assist has recently been Certified to supply some of our ranges to the GRS (Global Recycle Standard).

ACCOMMODATION AUSTRALIA NSW

1332

Accommodation Australia (AA) is the peak industry employer body representing all sectors of tourism accommodation businesses in Australia. AA exists to provide support to owners and managers of accommodation properties and to ensure all levels of government understand the importance of the sector to the economic wellbeing of Australia.

ACCOMNEWS

954

AccomNews has solidified its position as the premier product and service guide for the Australian accommodation industry.

With a distribution of over 15,000 print and digital copies, the quarterly publication provides invaluable insights into the latest industry trends and best practices for a diverse range of properties including hotels, motels, resorts, apartments, and tourist parks.

AGILYSYS

941

Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality.

Agilysys is the only hospitality software provider that synthesises data and workflows to elevate guest experiences and increase wallet share across a singular platform.

70

AGODA INTERNATIONAL

1245

Agoda is a digital travel platform that brings high-value and rewarding travel experiences to people all over the world through the Agoda app and website. Our mission is to empower everyone to be a traveller by offering affordable deals on hotels, flights, activities, and more, with a hassle-free booking experience from start to finish.

AH BEARD

1030

Our passion for better sleep has been keeping us awake since 1899. As a family, it’s our calling, as a craft, we’ve elevated it to its highest form. We call it premium sleep. A combination of craftsmanship, technology, and a talent for giving people the best sleep of their lives. Family owned and made in Australia and New Zealand.

ALL ELECTRIC HOSPITALITY

1417

The Quantum story is based on over 35 years of innovation and the quest to produce sustainable hot water. Our products have been tested to perform reliably and efficiently throughout Australia, in even the harshest water and weather conditions. With the largest range of compact heat pumps available in Australia, Quantum has a solution for your commercial facility.

AMADEUS

536

Amadeus powers more personalised and authentic travel experiences. Our solutions are designed to enrich every stage of the traveller journey and help hospitality providers acquire, service, and retain guests by profitably driving demand and converting them into loyal fans.

APTUS BUSINESS SOLUTIONS

358

ARMA - AUSTRALIAN REVENUE MANAGEMENT ASSOCIATION

1061

ARMA is a professional membership organisation focussed on upskilling hospitality and tourism professionals in revenue and yield management. ARMA provides education, resources, and networking opportunities to help industry professionals develop the skills and knowledge needed to maximise revenue and profit from perishable assets.

ARMSTRONG FLOORING AUSTRALIA

219

Armstrong Flooring has been a leader in resilient flooring in Australia for over 50 years and is proudly Australia’s only manufacturer of commercial sheet vinyl flooring. Our locally manufactured and imported collections of commercial and residential flooring bridge the gap between design and functionality, and are adopted by the industry’s leading architects, designers, and homeowners to create exceptional spaces.

ARUMA - SUMMERLAND FARM & AUSSIE BISCUITS

612

Aussie Biscuits are proudly Australian owned and a favourite amongst hotels and motels, hospitality businesses, clubs and households Australia wide. Available in convenient, individually sealed two-biscuit packs, customers can order cartons of a single flavour, or mix and match their favourites.

There are six delicious flavours - creating employment opportunities for people with a disability.

ASPIRE SOFTWARE (INNQUEST SOFTWARE & CMS HOSPITALITY)

861

Aptus Business Solutions is a technology consulting company with more than 30 years of experience and over 280 clients across Australia and overseas. Aptus has twice been named Sage’s Select Partner of the Year in Australia and New Zealand, and Foundation Partner of the Year for 3 years running.

Looking for an ‘all-in-one’ Hotel Management System? CMS & RoomMaster™ gives hoteliers easy-to-use tools that streamline and automate their operations and improve guest experiences.

No matter what area of hospitality you’re in, we have tools to suit you.

AQUALOGIC

ASPIRING WALLS

1125

Aqualogic has been supplying and servicing commercial grade laundry equipment to local Australian businesses since 1968. But highquality, reliable laundry equipment is just the beginning of what we do. Our vision is to deliver the best experience in commercial laundry, and we achieve this by thinking outside the box .

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

208

We’re a proud New Zealand-owned family business and we exist to inspire and support customers on their wallpaper journey to creating beautiful walls. Aspiring Walls has been manufacturing and supplying both the New Zealand and Australian markets with wallpaper products for over 50 years. Our wide range of designs include an unrivalled collection of designer wallpapers for both commercial and residential spaces.

Discover how Quality Tourism programs can help your property to enhance and grow

QUALITY TOURISM PROGRAMS

www.qualitytourismaustralia.com

COMPANIES & BRANDS ASSA ABLOY GLOBAL SOLUTIONS

742

Since introducing the security industry to the first re-codable door lock, Vingcard continues to push the boundaries of technological innovation.

Having grown far beyond a leading manufacturer of electronic door locks, today Vingcard provides solutions that include Mobile Access, cloudbased access management software, energy management, networking, in-room safes and much more.

AUSTRALIA CHEF MIGRATION

1441

Australia Chef Migration specialises in sourcing global professional chefs placing them into Australian hospitality venues. Employers benefit from excellent culinary skills & training coupled with a high work ethic, & long-term employment tenure (typically 3-4 years). Many candidates are now in senior roles with their originating employer.

Contact us to learn how your kitchen can benefit.

AUSTRALIAN INTERIOR LANDSCAPES

224

Australian Interior Landscapes has been the preferred supplier of artificial planting to the hospitality & commercial industry since 1987. Their trees range to 6m & they install Australia wide.

AUSTRALIAN LINEN SUPPLY

1344

Australian Linen Supply is a distinguished provider of hotel linen products with a rich history dating back to 1970. The company has continuously expanded and developed its product offerings, thereby strengthening its position in the hotel linen industry. ALS has built a reputation for quality and reliability by delivering durable and premium-grade linen products.

AUSTRALIAN SUSTAINABLE DESTINATIONS ALLIANCE

1204

Australian Sustainable Destinations Alliance are the proud administrators and brand champions of the globally recognised Green Key ecocertification programme in Australia. With eco-certification in the hospitality and tourism sectors now a “must have”, the transition to more sustainable practices is not only good for the environment around us, but also makes commercial sense for establishments. Green Key eco-certification is simple, highly cost-effective and internationally recognised, with certified establishments in more than 70 countries around the world. Let us help your hotel make a real difference to the way our future generations inherit the world that we share.

AUSTRALIAN TOURISM INDUSTRY COUNCIL

1210

The Australian Tourism Industry Council (ATIC) is the national representative body of Australia’s various state and territory tourism industry councils. ATIC is the leading representative body for over 4,500 tourism business operators (including small to medium-sized businesses) from across the Australian tourism industry.

ATIC is responsible for issuing Star Ratings across Australia, as part of the Quality Tourism Framework.

72

AUTOMATIC VENDING SPECIALISTS

1419

Elevate your service with accommodation vending. Conveniently offer products tailored to your guests’ needs. Seamlessly integrate and simplify your processes. Quality service is a pivotal factor to customer satisfaction; however, this cannot be achieved without convenience and simplicity in mind. Accommodation Vending

by AVS has been designed to help Hotels (hotels, motels and short stay accommodation businesses) recognise and minimise bottlenecks in the guests’ experience, as well as provide vending solutions tailored to guest needs that seamlessly integrate with existing processes.

BAMBURY

1330

Bambury has supplied quality textile products to Australia and New Zealand for over 30 years. Our range of Commercial products, which includes sheets, towels, pillows, quilts, robes and more, have been specifically designed to suit hospitality, healthcare and other commercial applications. We can design, source and import custom products.

BARKLY BASICS

116

At Barkly Basics we believe in making conscious choices that have a positive impact on the environment. By choosing Barkly Basics, you’re not only investing in high-quality cleaning products but contributing to a greener and more inclusive future. We pride ourselves on designing and sourcing the most exciting kitchen and everyday basic essential products for your accommodation and office and we welcome the opportunity to work with you.

BEPOZ

1252

Bepoz offers a comprehensive suite of POS and payment solutions for the Australian hospitality industry. Our POS platform enhances your operations, creating memorable experiences for your guests.

BETTER LIVING AUSTRALIA

823

Therapeutic Adjustable Massage Beds are designed to ease tension and relieve pain throughout your entire body. Our amazing luxury beds offer adjustable sleeping, whole-body vibration therapy, zero gravity sleeping, memory functions, USB charging ports, and under-bed lighting. Our beds are designed to assist with many everyday ailments. Our PURE Fusion mattress is a combination of Perfect Ambience Foam, Active Charcoal & a Dual Core Zone which offers total relaxation and ultimate comfort.

BIOPAK

1215

At BioPak, our mission is a world without waste.

Our sustainable foodservice packaging solutions are disrupting the current take, make, waste model and leading the way toward a truly circular economy. Since we began in 2006, we’ve become a globally recognised brand, loved by businesses and consumers across Australia, New Zealand, the UK, the US, Hong Kong and Singapore. Our packaging solutions are better for the planet - we use responsible and innovative materials made from plants, not fossil fuels.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

BOOKING.COM

645

Booking.com’s mission is to make it easier for everyone to experience the world. By investing in the technology that helps take the friction out of travel, Booking.com’s marketplace seamlessly connects millions of travellers with memorable experiences every day. For more information, follow @bookingcom on social media or visit globalnews.booking.com.

BOXBROWNIE.COM

144

SnapSnapSnap is a revolutionary photo app created by BoxBrownie.com, the world leaders in property marketing. Shoot professionalquality listing photos using only your iPhone. It’s incredibly simple to use - just point and shoot - yet it produces professional-quality imagery that will make your marketing shine and get more leads! Perfect for real estate professionals, hotel and motel professionals, vacation rental and property managers.

BRINTONS FINE CARPET

216

Brintons offers woven carpets and rugs with a focus on quality and design.

BUNNINGS GROUP

408

Bunnings has a long history of supplying the building and construction industry in Australia and New Zealand, and now we’ve evolved to support builders and businesses too. We are a major supplier to builders, commercial tradespeople and the housing industry. We work with a variety of organisations across a range of sectors including tourism, hospitality, agriculture, facilities management, aged care, education, manufacturing and government. Our ambition is to provide our customers with the widest range with our lowest prices policy, backed with the best service.

BUZZ PRODUCTS

916

Buzz is a leading global supplier of premium hotel amenities to the travel industry.

Founded in 1999, the company has produced iconic collaborations between leading lifestyle brands and major travel partners; winning over 79 awards for design and innovation.

Our categories include luxury guest amenities, turn down, VIP gifting and child’s products. Buzz supplies guest amenities to leading hotel groups including Marriot, Hilton, IHG, Belmond, Capella, and Niccolo hotels worldwide.

BWH HOTELS

1261

BWH Hotels is a leading, global hospitality network comprised of three hotel companies, including WorldHotels, Best Western Hotels & Resorts and SureStay Hotels. BWH Hotels serves as the umbrella organisation to each hotel company, offering 18 brands globally and bringing a full-suite of options to travellers and developers, while protecting the unique identity of each brand.

This creates a global network of approximately 4,300+ hotels across every chain scale segment, in over 100 countries and territories worldwide.

TOWELS • ROBE S • S H E E TS • P I LLO W S • P ROT E C T O RS • QU I LT S • BLA N K E T S +

SCAN TO SEE THE FULL RANGE NOW

Whether it’s the elegance of an upmarket hotel or the rustic charm of a country pub, Bambury’s range of textile products are designed to cater to the unique needs of your establishment. With years of expertise in supplying fit-for-purpose textiles, we pride ourselves on our ability to craft

THERE’S MUCH MORE TO EXPLORE!

bespoke solutions. Our designs align with the latest trends and the specific needs of new developments and refurbishments.

STAND 1330

1300 766 762 www.bamburytrade.com.au

COMPANIES & BRANDS CANARY TECHNOLOGIES

261

Canary Technologies is modernising the hotel tech stack with its award-winning end-toend Guest Management Platform. Digitising everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023.

CHAT2 CONCIERGE

134

Chat2 specialises in driving direct bookings through our innovative live chat service, where real people supported by Artificial Intelligence engage in meaningful conversations with your guests. This strategic blend of personal touch and technological efficiency enhances the online customer experience and significantly increases conversion rates.

335

COMFORT SLEEP BEDDING

618

Comfort Sleep, an Australian Family Owned and Operated business, is honoured to be named and awarded the Bedbuyers 2024 Mattress Maker of the Year and to serve as suppliers to Australia’s finest Hotels including the only three Australian Forbes 5-Star Top 50 Hotels in the World. Our Australian-made mattresses offer your guests an unparalleled experience of quality, comfort, and meticulous craftsmanship. We proudly supply a diverse range of accommodation providers across Australia and Internationally, from caravan parks and cabins to 5-star+ resorts.

CORPORATE SIGN INDUSTRIES

345

Since 1991, Chiropedic Bedding has been a leading manufacturer and supplier of mattresses and bases to the accommodation industry - including to hotels, motels, student accommodation, backpackers, workforce accommodation, caravans and campervans and much more. Chiropedic prides itself on catering to the unique and varied needs of their commercial customers & integrating knowledge gained from decades of industry experience into the design and manufacturing processes of their mattresses.

Corporate Sign Industries (CSI) has over 35 years’ experience creating innovative sign solutions for Australian schools & businesses. We’re a third-generation, family owned company, and we pride ourselves on our integrity, commitment and service. Our focus is quality and cost-effective signage solutions that stand the test of time.

With in-house designs, an on-site service team Australia-wide, & our comprehensive sevenyear warranty, we’re committed to providing our clients with great design solutions and all the support they need along the way. Visit corporatesignindustries.com.au or call 1300 762 764.

CHOCAMAMA AUSTRALIA

CRE BROKERS

CHIROPEDIC BEDDING

1142

1437

Chocamama specialises in Australian made premium chocolates and confectionery. Our delicious range of chocolate and confectionery brings together traditional Australian classics with contemporary favourites. We have a wide range for minibar and VIP gifting.

CLASSIC QUILTS

909

Classic Quilts design Modern, Contemporary Coverlets and bed spreads, including traditional Patchwork Quilts, and includes matching Pillow Shams. Manufactured from the finest 100% cotton Fabric and 260 GSM 100% cotton Filling, our quilts enhance the latest and traditional bedrooms decors and trends. Our colours are both bright and pastels, in plains and prints. In addition we stock a quality range of embroidered plain designs in a number of colours.

CLOROX AUSTRALIA

716

Clorox Australia suppliers of leading brands such as GLAD and CHUX. Come and see us at stand 716 where you can learn more on how our products can provide a solution to your business!

74

CODEBOOKS ASIA PACIFIC

Codelocks is a leading provider of innovative electronic and mechanical locks, offering secure and convenient access solutions for various industries. Our cutting-edge products combine advanced technology with robust design, ensuring reliable and user-friendly operation.

Codelocks’ commitment to quality, flexibility, and customer satisfaction makes them a trusted choice for access control solutions.

1318

CRE Brokers are a team of professionals dedicated to the tourism and leisure sector and with offices in Victoria, Queensland, NSW and SA, our business and property agents and valuers are perfectly equipped to handle all your needs. With a team of experienced agents, efficient administration and strong, hands on leadership CRE Brokers offers a professional and flexible service. With a view that every property and business is unique, CRE Brokers tailor marketing and sales approaches to suit. From large-scale national campaigns to cost effective local and state strategies, CRE Brokers can provide a solution that fits your particular business.

CROWN POSTURE BEDDING

1108

Crown Posture Bedding is a family owned and family operated business that has grown from very humble beginnings to become a national supplier to major bedding retailers. We pride ourselves on producing a quality product combining traditional hand craftmanship with the latest innovation and technology in bedding.

By not compromising on the quality of our raw materials, you can be assured that your Crown Posture Bedding product will stand the test of time. Designed with you in mind, we build to order and offer unmatched flexibility.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

DEPENDABLE LAUNDRY SOLUTIONS

812

Dependable Laundry Solutions is your Australia Wide partner for Maytag Commercial Card, Coin, Commercial and Industrial laundry equipment. Revolutionise your laundry operations with superior reliability and industry leading warranties. Maximise efficiency, reduce costs, and elevate guest satisfaction. Talk to us anywhere in Australia to unlock the secrets of hassle-free laundry equipment.

DESIGNSTUFF GROUP

117

Designstuff’s curated commercial range elevates hospitality, hotels, air bnb’s, restaurants and cafes by blending aesthetic and function to create memorable experiences. Each product is crafted with attention to detail, enhancing comfort and inviting guests to slow down and savor the moment. Our collection ensures a gracious, inviting atmosphere for every visitor to enjoy.

DOLPHY AUSTRALIA

1031

Dolphy Australia is Australia’s single-brand manufacturer and supplier of hotel & commercial washroom Products as DOLPHY brand. Dolphy manufactures and supplies Hand dryers, Hairdryer, Magnifying mirrors, Digital safes, Soap dispensers, Toilet roll dispensers, Paper towel dispensers, Cloth liners, Baby care stations and many more products.

DOMETIC PROFESSIONAL

626

Dometic products. They’re business owners, entrepreneurs, and specialists within industries such as hospitality, mobile delivery, healthcare, automotive and marine. Although their work may vary what unites them is the pursuit of excellence.

DULUX

912

At Dulux, we leverage our expertise to support property managers, asset owners, facility managers and engineers to maintain their assets with confidence. We recognise that property protection starts with innovative solutions, durable coatings and quality products. We offer our commercial expertise to service, support projects throughout the project to assist with protecting your property over its lifetime.

DURACELL AUSTRALIA

1208

Procell’s mission is to create the longest lasting batteries for professional devices to significantly reduce labour replacement and business costs.

We understand how replacing professional batteries can be a significant cost for a business.

On top of the cost of purchasing batteries, businesses have to pay a much higher cost for the labour to replace them. It is critical for professional end-users to drive the profitability of their businesses, which is why Procell offers a unique value proposition and customer-centric business approach.

It’s the photo app that will get you more bookings.

Created by the world leaders in property marketing.

FIND OUT MORE AT STAND 144

BEFORE

AFTER

COMPANIES & BRANDS EBEST HOSPITALITY

522

Ebest Hospitality Ltd. is a hospitality expert offering FF&E products to our customers worldwide. In addition to manufacturing custom lightings (Halo Custom Light), LED mirrors and metal furniture, we specialise in casegoods & soft seatings, outdoor furniture, lighting, shower and bath accessories, shower doors, cultured marble, stone, and more.

EC CARPETS

232

EC remains the only Australian-owned and operated producer of high-quality, innovative loop pile carpets. We develop, manufacture and deliver our products right here, ensuring the highest standards from quality sources. We are committed to transformative design, great value and exceptional customer service. Our passion is carpet; giving people a flexible and creative tool to elevate their experience of a space.

N/A

EXPERIENCE OZ LOCAL AGENT

1254

Servicing the accommodation industry since 1997.

Our bed and bath collections are designed to help you stand out, give your guests an outstanding night sleep, whilst providing long lasting quality.

Book, Play, Earn Today. Local Agent offers instant over the counter and in-room bookings for more than 3000 trusted tourism and leisure experiences, across Australia & New Zealand.

Empowering concierges and enhancing guest services, all while generating additional revenue for your location. Local Agent provides one simple, easy to use platform for your team or customers to use. Making the booking process seamless for maximum guest satisfaction.

ECOTOURISM AUSTRALIA

FFORM

ECODOWNUNDER

718

1109

Ecotourism Australia is a non-government, notfor-profit organisation, established in 1991, that promotes and supports the ecotourism industry in Australia through building capacity and actively promoting sustainable tourism operations and systems. As the peak body for ecotourism and sustainable tourism we connect, champion, inspire and inform through strategic partnerships and global best practice standards. We provide globally recognised sustainability certification.

EHOTELIER eHotelier is a leading online education provider for the hotel industry, providing an end-to-end hotel team member training and development solution, with an online eco-system designed to support every team member at each stage of their career.

ENGLAON

137

ENGLAON is a family-owned business specialising in purpose-built screen display solutions to suit the diverse and changing needs of our market.

After a few years of experience in the Australian market, we founded our company in 2011 in Melbourne. We specialise in providing a variety of screen display solutions such as Waterproof TVs.

ESG ASIA PACIFIC

1230

Since the inception of E. Sime & Company in 1923, based in Wellington New Zealand, the passion that has always flowed through our family business now sees us operating across New Zealand, Australia & Singapore. Now trading as ESG Asia Pacific, we are extremely proud to boast about our innovative programs and conscientious environmental efforts that cement us as a leader in the away-from-home washroom market.

76

EXPEDIA

We are travellers and technologists.

We work across time zones, hemispheres, cultures & languages. We’re used to breaking things down & building them back up again, until they’re even better. We know travel can be hard, but we also know that it’s worth it, every time. And because we believe travel is a force for good, we take our roles seriously.

We’re here to build great products, & facilitate connections between travelers and our partners that truly bring good into the world.

330

At fform, we craft bespoke furniture tailored to elevate any commercial or residential space.

Specializing in high-quality, custom-made pieces, we cater to a diverse range of materials including upholstered furniture, metal, concrete, timber, stone, fiberglass, rugs, and lighting. Whether you’re enhancing indoor or outdoor environments, our designs meet your unique vision and budget, ensuring functional elegance and durability. From chic bathroom fixtures to statement rugs, fform transforms your ideas into exceptional, made-toorder creations.

FLEXKEEPING SOFTWARE

948

Flexkeeping is a Hotel Operations Platform designed to help teams automate and collaborate like never before. From housekeeping to maintenance and beyond, we’ve helped transform hundreds of properties across the world with our easy platform.

FLOW POWER

652

Foxtel is a leading Australian subscription television company that provides the accommodation industry with world-class TV shows, movies & live sport to keep guests entertained during their stay. Our innovative product, the Business iQ, gives guests an ‘athome’ experience in their room with free-to-view access to our huge library of content, in-built casting & on-screen digital compendium.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

248

FUTURESLEEP

816

Established in 1983 in Melbourne, Futuresleep began as a small family venture called SelectO-Pedic. Founded by visionaries Theodoros Giannopoulos, Angelo Spanos, and Loui Stathopoulos, their mission was to redefine the Australian mattress industry by integrating globally sourced premium materials and advanced manufacturing practices. Over the past four decades, Select-O-Pedic experienced remarkable growth, evolving into a leading Australian manufacturer of superior sleep solutions.

GETC

432

GETC’s experience in working with clients around the world to deliver leading fit-out solutions across the commercial space ensures customer and staff engagement is optimised from every viewpoint. With a focus on delivering high-quality, well-priced FFE solutions, GETC works with venue operators, designers and owners to provide complete end-to-end fit-out solutions or even just a simple supply-only furniture package centred around servicing all commercial and hospitality spaces, on time and on budget.

GETDANDY

1443

The only AI Powered reputation automation company. We use our proprietary technology to help dispute and remove negative Google Reviews. Working with over 5,000 businesses to help with their online reputation. We’ve removed over 75,000 unfair bad reviews.

1312

Flow Power empowers Australian businesses to unlock value from the wholesale energy market.

From retailing electricity, building renewable projects to providing the latest technology and expert engineering advice, Flow Power partners with the hospitality and tourism industry to reshape how they manage energy.

FOXTEL BUSINESS

FUTURELOG

Founded in 1999, FutureLog designs & develops digital procure-to-pay solutions for the hospitality and gastronomy industries, handling all aspects of procurement, inventory management, invoice processing and more.

Headquartered in Switzerland, with offices in Böblingen (Stuttgart), Paris, Bangkok, Singapore, Sydney and Dubai, we have 20+ years of experience in digitising and automating P2P processes, ensuring cloud-based accessibility and seamless connectivity.

GLOBAL GREENTAG

1315

Global GreenTag is one of the world’s most robust, trusted and widely recognised ecolabels. We independently assure that every product is fitness tested and certified under one of our two leading certification programs that use world’s best scientific methods.

That’s why we have earned the reputation and trust of thousands of buyers, hundreds of companies and numerous green building councils, certification bodies and governments around the world.

COMPANIES & BRANDS GIRBAU AUSTRALIA

1232

With a legacy of excellence over 100 years globally, Girbau is proud to be the trusted choice of countless businesses across the country.

From bustling hotels to commercial laundries to self-service laundromats; to delivering the highest level of care and service to aged care homes, our cutting-edge solutions cater to a diverse array of industries, ensuring efficiency, reliability and unparalleled performance. Hospitals, aged care, clinics and care facilities require highly productive, reliable laundry equipment that delivers hygienic results in less time.

GOLDEN CHAIN MOTOR INNS

1447

Golden Chain has provided accommodation in Australia and the Oceania region for 40 years , In the past 15 years we have grown to be the largest independent motel group in Australasia boasting more locations than any other

GRAFICO GROUP

114

Grafico-Walls designs, prints and installs custom print wallpapers, art prints & even custom print tiles Australia-wide. Commerical & residential Proudly designed and printed in Australia Celebrating 20 years in business. 2004 - 2024 #WhatwillyouGrafico?

GROUPS360

248

Groups360 was created with a singular goal - to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups.

The company’s platform, GroupSync, enables suppliers to distribute inventory, engage with planners, and optimise group revenue. Planners can search real-time availability at hotels worldwide and book rooms and space online, or through a simplified proposal process at over 200,000 hotels worldwide.

GUESTPOINT

657

GuestPoint is a powerful and easy to use property management system designed for multiple types of accommodation providers.

GUESTY

462

Guesty is the all-in-one platform for automating and optimising every aspect of your hospitality operations, whether you have one listing or thousands. With advanced technology, industrywide expertise, and a team of 200+ engineers, Guesty saves time, maximises revenue, and keeps your business ahead of the curve. Guesty’s acquisition of 25-year veteran, Aussie property management software, HiRUM, enhances our expertise in Trust Accounting and Apart Hotels for the Australian sector.

HANWHA VISION

141

For more information, please visit our stand.

HEADS ON PILLOWS

1446

Heads On Pillows is a tailored and tourismdedicated digital marketing agency focused on increasing direct bookings for hotels, resorts

78

and accommodation providers. Through travelspecific SEO, ads management, website design and social media management, Heads On Pillows empowers their clients to fill their calendars with direct bookings.

HH SERVICES HOTEL HOUSEKEEPING

847

A trusted ISO certified company HH Services We are a ISO-certified cleaning company, where quality and professionalism meet. As a proud holder of ISO certification, we adhere to the highest international standards in cleaning services. Our commitment to excellence ensures every aspect of our operations, from customer service to cleaning processes, is held to the strictest standards.

HOPACK

708

Speciality supplies in takeaway and ready-toeat meal containers and lid. Our food packaging is about functionality and presentation to your guests. Meal portion size design Well-properties materials used to safely deliver the hot and cold as well as frozen meal Matching leakproof lid to suit for delivery and storage Reusable, Recyclable and Compostable are available.

HOPPER

1062

Hopper is not your traditional travel platform. The Hopper network provides access to a customer base of more than 320 million users across a range of B2C and B2B channels through a single connection. Visit our stand to learn about our closed user group bank portal partnerships including Commbank in Australia, Capital One in the US and SMCC in Japan plus more across Europe, Asia and South America.

HOSPITALITY AND RETAIL SYSTEMS

849

HRS is Oracle Hospitality’s largest partner worldwide, providing coverage in 90 countries to more than 12,000 customers. HRS offers a wide range of innovative solutions to our customers, including property management system, pointof-sale, spa, guest activities management, golf, business analytics, payment gateway, mobile applications, channel manager, online distribution services, plus much more.

HSMAI - ASIA PACIFIC

1362

HSMAI stands for the Hospitality Sales & Marketing Association International. HSMAI is a non-profit industry association for hotel and hospitality sales, marketing, revenue management, distribution, digital and general managers. Membership and participation with HSMAI offers training, networking and conference events for career development in the hotel and hospitality industry across the Asia Pacific Region. HSMAI also runs a full Academy with access to online courses, certifications, certificate programs, face-toface, webinar-style training.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

HUMANFORCE HOLDINGS

354

Humanforce provides the market leading employee-centred, intelligent and compliant HCM suite for frontline and flexible workforces, with highly configurable, best-in-one Workforce Management (WFM), HR, Payroll and Wellbeing.

Our vision is to make work easier & life better by focusing on the needs & fulfilment of frontline workers, while delivering intelligent manager automation & analytics to drive cost optimisation, increased productivity and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges & objectives.

HUNTER AMENITIES

722

Since 1981 Hunter Amenities continues to be a trusted partner throughout the world servicing customers in over 100 countries and delivering a truly global solution for the hotel and travel industry. We have pioneered a remarkable array of distinctive hotel amenities and personal care products. Hunter Amenities has over 10 manufacturing facilities globally and manufactures product for more than 45 top bath and body retail brands worldwide.

HUNTER TECHNOLOGIES

1316

Hunter Technologies is a well-established company served clients since 2007. We have built a strong reputation for delivering reliable and sustainable technology solutions. One of our core strengths lies in providing eco-friendly products that help businesses save produce and money.

We understand the importance of sustainability, and our range of offerings is designed to minimise waste and maximise efficiency.

IKEA

524

Whether that’s a helping hand when refreshing the bath textiles in one of your suites, or a fully supported interior design makeover, from mood board to final delivery - we’re here to help you get the most out of every dollar and nook of space.

With years of life-at-home expertise, IKEA is here to help you create that home away from home.

INFOR

351

Infor empowers global hotel and resort brands with cutting-edge cloud solutions that address critical business challenges. Our offerings include: Property Management Systems (PMS): Streamline operations and enhance guest experiences.

Advanced Revenue Management Systems (RMS): Optimise pricing and boost revenue. Total Event Management Platform: Seamless integration of Sales, Catering, and Event Management. Financial Management System (SunSystems): Enable CFOs to transform data into actionable insights.

Scalable Applications: Adapt to the evolving industry landscape and ensure superior service.

POS Solutions That Think... about maximising occupancy

In-Room Dining Room Service

Integrate with:

+ more

Learn more! www.bepoz.com.au

COMPANIES & BRANDS INTEGRATED DECISIONS AND SYSTEMS

746

IDeaS Revenue Solutions, based in US, is the leading provider of revenue management software and services. IDeaS creates sophisticated yet simple ways to empower hotel executives with precise, automated revenue decisions they can trust. With 35 years’ experience, IDeaS transform the right data into clear & actionable insight, for all hotel types & sizes, to price, forecast & report with speed and confidence, improve performance and efficiencies. Discover greater profitability at ideas.com or email apac@ideas.com.

INTELLISOFTWARE

945

Intellisoftware is an Australian-based technology & software company at the forefront of innovative AI solutions for various vertical sectors including the hotel and hospitality industry. From AI-driven Revenue Management Systems such as Hotel RevBoost to the advanced application of AI in a range of custom solutions, Intellisoftware is committed to tailoring AI-focused solutions that address the specific needs of its clients.

INTERNATIONAL INTERIOR IMAGES

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Elevating guest experience through brand, product and expertise. Our luxury hotel amenities have elevated guest experiences for over 25 years. From sustainable, locally sourced products, through to internationally renowned brand names, we offer tailored amenity solutions. Making your life as a hotelier easier is our goal. We empathise with your challenges, drawing on an innate understanding of the industry’s ever-evolving demands to seek out sophisticated solutions.

INTERSCALIT UAB

235

Interscalit has been manufacturing bedding in Europe since 1993. We design and manufacture bedding that will meet your hotel’s needs at competitive pricing. Our pillows, duvets & Mattress protectors meet the highest quality, and durability, while also having a reduced environmental impact. Branded or private label Made in Europe, sustainable, and made ethically.

IT’S SIMPLE

IPG SMART HOME

JANDS

1242

Jands, an Australian-owned independent company established in 1970, is a trusted distributor of leading audio, video, and lighting brands for the installation, production, and retail industries in Australia and New Zealand. With a commitment to excellence and innovation, Jands offers solutions from world-renowned brands, tailored to individual needs and budgets. Come visit us on Stand Number 1242 to discuss your Audiovisual needs.

JASON COMMERCIAL

1321

Jason Commercial has been supplying the Australian Accommodation Industry with premium quality commercial bedding & linen for over 50 years. As an iconic Australian brand, we are known for our extensive range of bedding, linen, towels and decorator items, to suit a vast range of accommodation types. At Jason Commercial we strive to offer the best quality at competitive prices, while providing fantastic customer service. Our products are intended for easy care housekeeping and commercial laundering, offering the highest quality, and keeping the wellbeing of your guests in mind.

JETMARK

1222

Jetmark is an Australian business in Tullamarine, Victoria. We are the proud Australian Supplier of Cover Styl’ a luxurious designer vinyl that comes in Marble, timber, leather, fabric, solid colours, textile and Glitter finishes. Wrapping your walls, doors & furniture has never been easier, and a leading environmental alternative to land fill. With over 480 Colours to choose from, recreate your office or hotel with a cost-effective alternative to paint and wallpaper. CoverStyl’ designer vinyl, why replace when you can upgrade?

352

We make Australia’s future accessible through better and simpler loan solutions tailored to your best future. No matter what your circumstance or work history is, we are here to help you. And because we work with 40+ banks and lenders in Australia, this gives us a wider range of deals and offers and choices specifically to meet your needs and goals!

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IPG Smart Home is a leading prefabricated housing system company. In the past decade we help builders and developers in Australia to build better and faster. Smart Box is our solution for the hotel industry, it’s modular unit which can be tailor make to suit different taste and function. It is easy to install with minimum maintenance.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

K9000 DOG WASH

1130

The K9000 Dogwash was born in regional Australia in 2005, as a small, after-hours enterprise that soon grew into a phenomenon.

The K9000 created a revolutionary new market for DIY Dog Washing that has changed the way that people clean their dogs worldwide. K9000 is still a family-owned business and we have worked hard to retain those foundation values, embedding them in the culture of everything we do.

KENT HOSPITALITY

530

Kent Furniture factory was established in 1993, is a large-scale standardised furniture enterprise integrating research, development, production, sales, and service. Primarily catering to the FF&E and Joinery needs of international hotels, we specialise in customised furniture solutions.

With a modernised factory spanning over 27,000 square meters and a workforce of over 150 employees, our company boasts advanced facilities and an experienced design and production team.

KOALA SLEEP

1116

At Koala Commercial, it doesn’t matter what size your business is, we’re able to offer support.

We have packages for corporate partnerships, designer trade discounts, large volume orders, and services so that we can work together smoothly.

KOGAN.COM

809

Since 2006, Kogan.com (ASX:KGN) has revolutionised the supply chain to make the most in-demand products more affordable and accessible. In that time, it has supplied billions of dollars in private label products to customers across Australia and New Zealand. Kogan Commercial sets itself apart by supplying private label products at a significant saving compared to the inflated price of global brands offered by competitors. It leverages Kogan.com’s buying power, expertise in the industry, and pure online presence to reduce the overheads that come with the operation of a brick-and-mortar business.

COMPANIES & BRANDS LG BUSINESS SOLUTIONS | LG ELECTRONICS AUSTRALIA

551

LG will present its advanced business solutions at NoVacancy Expo 2024, showcasing commercial TVs, innovative signage displays and home appliances tailored for the hospitality& accommodation industry.

Designed to enhance guest experiences and improve operational efficiency, LG’s cutting-edge technology demonstrates their commitment to elevating standards in the hospitality sector.

LIFE FITNESS AUSTRALIA

1026

Create delightful experiences across the full well-being journey at your property. Life Fitness partners with international hospitality chains, boutique hotels and premium resorts to curate a one-of-a-kind wellness encounter. Premier fitness equipment, space layout and design consulting, and customer service with hospitality industry experience. Discover our hospitality wellbeing solutions that meet guests at any level of their fitness journey.

LIGHTHOUSE (FORMERLY OTA INSIGHT)

1152

242

Liveport is a premier provider of wireless internet solutions tailored specifically for the hospitality industry. With their cutting-edge technology and expertise, Liveport ensures that hotels and resorts offer seamless, high-speed connectivity to enhance guest experiences. Their services include comprehensive WiFi analysis, optimal access point placement, and robust infrastructure to support the unique needs of the hospitality sector. Liveport’s commitment to quality is evident in their 24/7 guest support and tailored solutions, making them a trusted partner for enhancing guest satisfaction with exceptional quality.

LOFTUS BUSINESS ADVISORY

1453

With 30+ years of experience in Australia’s tourism industry, Loftus Business Advisory offers consulting services with solutions to boost the profit and performance of tourism businesses across Australia. With $5+million in profit-strengthening opportunities identified for our clients over the last 12-months, we are committed to providing innovative strategies to help you reach your goals.

82

MACROTECH

229

1043

Macrotech is a leading provider of innovative technology solutions for the hospitality industry. With over 23 years of experience, we specialize in enhancing guest experiences through products like cloud phone systems, smart locks, self check-in kiosk and guest wifi services, tailored to meet the unique needs of hotels worldwide.

MAGNETITE

Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.

LIVEPORT AUSTRALIA

LUXPANELS

Transform your walls and ceilings into a stunning masterpiece with our Indoor Acoustic Panels and Outdoor Panels. Easy to install while customising your space with the ultimate impact. Luxpanels are used to create visually stunning timber slat walls and ceilings. Luxpanels are sound dampening and remove reverberation within your space, making them perfect for homes, offices, shops and restaurants. Our exterior wall panels are of high quality and are designed to be durable, waterproof, and resistant to wear and tear. 10year warranty included on our exterior panels.

218

Magnetite specialises in acoustic and thermal insulation for existing windows and doors.

Our retrofit double-glazing system converts existing single-glazed windows to the performance of double-glazed windows. With extensive knowledge and experience in glazing requirements, we customise solutions to assist you in achieving the best soundproofing & thermal insulation.

MAKITA

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Makita is leading the way in cordless commercial cleaning, power garden, and power tool solutions.

Makita’s 18V LXT & 40V Max XGT battery platforms deliver market leading performance and the dual battery X2 technology provides even more power. Makita has the cordless solution you need to get the job done safely, efficiently and effectively. Paired with market leading rapid charge technology, Makita cordless tools are ready to work when you are!

MARBLE RENEWAL

711

Masters of Stone Restoration and Maintenance Specialising in all stone surfaces - floors, walls, kitchens, vanity tops, table tops, bathrooms, stairs, foyers, exterior, facades. Founded over 27 years ago, Marble Renewal brings a wealth of expertise with a combined 140 years of experience in the stone restoration industry. Based in Sydney, we specialise in commercial, residential & retail stone care offering comprehensive services that breathe new life into marble and other natural stones. Our services include restoration, polishing, sealing, regrouting, cleaning & stripping, repairs, anti-slip and ongoing maintenance, ensuring your stone surfaces maintain their beauty, durability and suitability.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

MATTRESS RESOURCES AUSTRALIA

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Mattress Resources Australia is a company which caters to the accommodation industry throughout Australia. We work with a wide variety of clients within the industry including hotels, motels, retirement homes, backpackers, boarding schools and university housing, as well as B&Bs and boutique guest houses. Mattress Resources Australia specialises in manufacturing the ultimate in quality, durable commercial mattresses, headboards and base sets. 100% Australian Owned and Operated.

MAYFIELD LIGHTING

430

Established in 1945, Mayfield illuminates spaces with a passion for design and innovation.

Our bespoke and ready-to-purchase lighting collections are a testament to our collaborative spirit with leading designers and makers. We believe in the power of personalised expression, curating lighting that reflects your unique style and elevates your everyday. Experience the transformative power of purposefully crafted light.

Come and chat with us at stand 430 regarding your lighting ideas

MAYTRONICS AUSTRALIA

810

Maytronics Commercial, have over 50 years of commercial industry pool experience. We focus on Quality Service, Exceptional Experience offering market-leading commercial pool products including Wave Dolphin Robotic Pool Cleaners, commercial pool covers & blankets, commercial pool support and servicing. Maytronics Commercial has complete nationwide coverage with our Head Offices based in Sydney and service branches based in Brisbane, Townsville, Melbourne, South Australia & Perth.

MEWS SYSTEMS

636

Mews is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, The Strawberry Group, The Social Hub, and Airelles.

The company has offices in Europe, the United States and Australia.

MODIEUS

107

Modieus is Dutch for fashionable, which is a fitting title for a company offering the most stylish commercial flooring in the market. A flooring solutions expert with an extensive global network, Modieus provides exceptional, contemporary flooring throughout Australasia, the Middle East, the Far East, Europe and America. Modieus is the flooring specialist that say “yes”.

MONTAGUE

422

Montague, where unique custom furniture design meets the highest standards of craftsmanship and artistic elegance, crafted for the hospitality industry. We transform spaces into luxurious, welcoming environments that leave a lasting impression on your guests, setting your venue apart from the competition.

Create stunning interiors with a point of difference by working directly with the only wallpaper manufacturer in the southern hemisphere.

For over 60 years, Aspiring Walls has been the benchmark of expertise and quality in commercial and residential wallpaper. Our dedicated team of 20 experts, with a combined 200+ years of experience, crafts stunning wallpaper.

Explore our latest designs with low MOQ and witness the precision and passion that define our work. Our streamlined manufacturing ensures quicker lead times without compromising quality, making Aspiring Walls the premier choice for commercial projects.

Elevate your accomodation’s ambiance with our unparalleled service and exquisite designs.

Come visit the friendly team at stand

208

aspiringwalls.co.nz

COMPANIES & BRANDS MULBERRY LOUNGES

712

Established in 2009, Mulberry Co is a premium Australian furniture manufacturer in Sydney, with 45 skilled staff and a 4,000 sqm factory. We offer a range of sofas, beds, accent chairs, sofa beds, and recliners, simplifying furniture buying for commercial and retail markets with our one-stopshop approach.

MY AUSTRALIAN CAREER

1435

My Australian Career (MYAC) provides recruitment and migration services for small, medium, and large Australian hospitality businesses. With 20+ years of experience, we connect companies to global talent, including skilled chefs, FOH, front office managers etc. With operating hubs in multiple countries, we have direct access to the global hospitality talent pool. Our inhouse OMARA-registered agents handle visa sponsorship, applications and deal directly with the Department of Home Affairs, simplifying the process, ensuring that your focus remains on your business functions.

MYMA.AI

1036

At Myma.ai, we are at the forefront of revolutionizing the hospitality industry with our world-first integration of ChatGPT in AI Chatbot solutions. Elevate guest experiences to new heights, streamline operations, and unlock the full potential of AI in your hotel. With our innovative platform, you can provide personalised assistance 24/7, answering guest enquiries with precision and efficiency.

MYPOS

656

Join us at the No Vacancy Show, where myPOS Satin accommodation booking software will be showcased. For over 18 years, Satin has provided simple, reliable, and efficient solutions to the Australian hospitality industry. Visit us at stand 656 to discover how we’re evolving to meet your needs.

MYSMART

150

mySmart is an Australian company at the forefront of delivering and supporting product agnostic intelligent building control solutions, with offices around the country and over 20 years’ experience, spanning more than 60 major hotel developments, enhancing the guest experience in 1,000s of rooms. Our highly trained, industry qualified Consultants and Smart Building Specialists solve complex industry problems including those in the hospitality space with easy-to-use solutions.

NABERS

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NABERS (National Australian Built Environment Rating System) is an NSW governmentadministered program that provides simple, reliable and comparable measurement of a building’s energy efficiency, water usage and waste management for accommodation buildings.

A NABERS rating helps hotel owners accurately measure, understand, and communicate the environmental performance of their buildings, while identifying opportunities for cost savings and future improvements.

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NAYAX AUSTRALIA

952

Nayax is a global fintech company providing a comprehensive operating system and payment platform for multiple retailers. Our goal throughout the years has always remained the same ? enabling merchants to grow their business at scale and with ease. To achieve this, our payment platform has consistently been ahead of the curve. This includes accepting any new form of payment, to continuously providing peace of mind with the strictest security certifications, and 24/7 monitoring.

NERO TAPWARE

630

Nero Tapware offers a diverse selection of tapware and accessories, from entry to high-end architectural designs. Recently expanding our collections to Ambulant and Assisted living ranges designed to be adaptable for the accommodation industry, available in six colours, along with a new outdoor line in four colours. Our commitment to quality and craftsmanship guarantees a luxurious bathing experience.

NESPRESSO PROFESSIONAL

552

Transform your property with Newbook’s comprehensive software solution. Our platform provides all the tools you need to streamline operations, boost revenue, increase bookings, and enhance the visitor experience. Visit our team at the booth for their top recommendation on how you can ehance your property.

NEXTREND FURNITURE

210

At Nextrend we are committed to transforming spaces into places (that will attract more customers to you) where you want to be. We offer high-quality amusement park focused commercial hospitality furniture for design conscious venues

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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We are Nufurn, a 100% Australian, privately owned company. Established since 1996, we design, manufacture and supply a comprehensive range of high quality commercial furniture to the Hospitality, Design, Event, Education, Healthcare and Commercial markets. Our customers specific needs, product durability and functionality are the cornerstones of our design process, as exemplified in the high quality of our finished products. Exceptional customer service is our signature.

NUVHO

1346

Nuvho works with over 150 hotels supplying central services including revenue management, hotel distribution, marketing, sales representation, reservations, hotel systems and hotel advisory.

OAK GROVE UPHOLSTERY

120

Oakgrove Upholstery is one of the largest soft furnishing manufacturers in Australia, offering a wide range of upholstered commercial furniture designed to meet the unique demands of various commercial applications. Whether you’re a large 200-room hotel or a one-room boutique B&B, as a local manufacturer, we have the unique capability to create tailored products specifically for your needs. Utilizing both our local and global supply chains, we have the infrastructure to handle even the largest orders, delivering on time and within budget.

1209

NettZero is an Australian owned and operated Sustainability Consultancy that has serviced Australian businesses since 2008. We specialise in NABERS Rating for all asset types, carbon management and accounting, decarbonisation strategies,emissions management and energy efficiency measures. We also offer Climate Active Carbon Neutral certification servcies, Science Based Target setting and reporting, waste management, Life Cycle Assessment of products and services, ESG Reporting and goal-setting. We are a full servcies Sustainability Consultancy with National coverage.

NEWBOOK

NUFURN

1122

Every cup of Nespresso begins with care, for farmers and their communities, for the environment and for the future. Ultimately, when it comes to caring for others, doing is everything.

For the hospitality industry, this means hotels and guests can enjoy quality coffee that is a force for good. Nespresso Professional’s extensive range of consumer and commercial machines cater specifically to hotels and commercial establishments, offering an exceptional coffee experience for hotel guests, buffet attendees, and conference participants.

NETTZERO

and businesses Australia-wide. Because first impressions count! Nextrend offers high-quality commercial hospitality furniture for designconscious venues and businesses Australia-wide.

Because first impressions count.

OCTOPUS LED SCREENS

1001

We supply & install custom LED Screen displays.

OLIMPIA SPLENDID

1042

Olimpia Splendid is an Italian company that has been designing and marketing products for Air Conditioning, Heating, Air Treatment since 1956.

OMF ORIGINAL MATTRESS FACTORY

622

OMF started in July 2006 in Prospect NSW with the intent to introduce to Australia the first ‘non branded’ total retailer in the mattress category.

By 2016 OMF had growth to 18 stores with an expediated growth strategy triggered from 2017 bringing the June 2022 store number to 50.

OMF is currently Australia’s biggest retail store corporate sleep specialist by store count. In 2021 OMF launched its ‘Complete Sleep’ strategy introducing further consumer offers in the areas of Bedroom Furniture, Motion, and Manchester with a key focus remaining on the Mid to Value market sectors. Within the core category of mattress, OMF offers consumers both registered Australian Made mattresses, and high spec Internationally sourced mattresses.

COMPANIES & BRANDS ONEMUSIC AUSTRALIA

1229

OneMusic Australia allows music users to meet their copyright obligations for the commercial use of musical works, sound recordings and music videos, whether you’re using a CD, turning on the radio or playing music from a streaming service like Spotify or Apple Music. OneMusic licenses the right to play the vast majority of popular and wellrecognised music from around the world – the music you likely play in your business.

PACIFIC GREEN

PACIFIC PROPTECH GROUP ORACLE CORPORATION AUSTRALIA

1146

Oracle Hospitality brings more than 45 years experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to leverage rich data insights to deliver personalised guest experiences, maximise profitability, and encourage loyalty.

OZONE CPS

1141

Founded in 2017 by industry experts, Ozone Hospitality Services is an external Housekeeping, Commercial Cleaning & Maintenance provider. We service 60 Hotels all over Australia.

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Pacific Green - crafting furniture that transcends trends. Through a fusion of tradition and innovation, we craft the future of classic furniture, ensuring our designs remain relevant for generations. Each piece - a unique expression of timeless elegance, hand-made to perfection.

Our finest materials - Palmwood, Italian Leather, Australian sheepskins, bring unparalleled quality.

908

Discover a Healthier, Sustainable, and Assured Living Experience with Pacific Proptech Group.

Welcome to Pacific Proptech, where we redefine your living and working spaces with a unique fusion of style, functionality, and a deep commitment to well-being. Explore our diverse product range, including exquisite furniture and the revolutionary Zum acoustic productivity booth, to elevate your lifestyle on three key fronts: health, sustainability, and service assurance.

PEAK REVENUE

237

For more information, please visit our stand.

PHAT SOURCING

508

Phat Sourcing provides a full spectrum of bespoke fit-outs to suit your needs & budget. We deal directly with manufacturers with a full service of sourcing and importing from start to finish. From design to delivery, nothing is out of reach!

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

PREMIUM SURFACE PROTECTION

110

Premium Surface Protection (PSP) provides technologically advanced and environmentally safe solutions for textile and furniture protection for commercial and hospitality interior fit outs. PSP manufacture and globally distribute non-toxic products for the maintenance and protection of textiles tested by independent laboratories. Subsequently, they have been awarded WoolSafe, CleanSeal, and EnviroSeal Certification.

PREMREST

1132

Premrest has been the national leader in commercial flooring solutions (cleaning & installs) for over 30 years. We have built a reputation as the go-to for overcoming all flooring problems. We are the friends of facilities managers, corporate clients and general cleaning companies across Australia.

PRICELABS

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PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimise their pricing and revenue management, adapting to changing market trends and occupancy levels.

BOOTH

#261

The AI Guest Journey Platform Canary’s Guest Journey Platform is powered by AI to deliver more personalization for guests and enhanced automation for staff.

Schedule a free consultation

MOBILE CHECK-IN

DYNAMIC UPSELLS

TABLET REGISTRATION

Supercharge your team

CANARY AI

Canary AI is a game-changer. It is designed and built for the hospitality industry to personalize the guest experience and empower staff with intelligent automation.

DIGITAL COMPENDIUM

GUEST MESSAGING

SMART CHECKOUT

TRUSTED BY 20K+ HOTELIERS IN 80+ COUNTRIES

Learn More:

canarytechnologies.com

info@canarytechnologies.com

(415) 578-1414

COMPANIES & BRANDS PROTECT A BED/SLEEP CORP

1121

For more information, please visit our stand.

PURCHASEPLUS

140

The leading cloud-based, P2P e-procurement solution designed for hospitality. Our endto-end platform connects buyers to the right product, from the right supplier, at the right price.

Streamline procurement and enhance supplier engagement with robust analytics.

QINGDAO KUTESMART

1216

Our focus spans from tailored men’s, women’s & children’s suits, hotel & corporate uniform, to a diverse array of sophisticated attire, including jackets, pants, vests, shirts, trenchcoats, blazers, skirts, & dresses. With over 28 years of experience, we excel in delivering services particularly tailored for the demands of the luxury sector, ensuring our clients’ products exude sophistication & professionalism.

RANDOM HARVEST

1425

Random Harvest Gourmet is proud of a longstanding reputation of excellence and is recognised as one of Australia’s leading creators of fine foods and food for gifts. Our name is synonymous with business integrity and quality control systems. Quality ingredients and superior, award-winning packaging design has anchored our products in the ever-changing food & gift market segments.

RAPIDCLEAN

924

Established for over 30 years, RapidClean is an Australian & New Zealand owned company with over 70 stores across metro, regional & remote locations. RapidClean aims to provide customers with the support of a national organisation while providing local service, offering a cost-effective one-stop-shop solution for all your cleaning requirements.

REMARKABLE OUTDOOR LIVING

REVINATE 316 +416

With 20 years of expertise in outdoor furniture, Remarkable Outdoor Living reflects our commitment to quality and value. We procure exceptional outdoor settings in numerous materials that offer the choice and peace of mind our customers deserve. In addition, we provide everyone with an aesthetic to suit their individual needs. With a vast selection of styles, colours, and sizes on offer, our 7 outdoor furniture showrooms covering the Eastern seaboard, across 3 states, have something for everyone.

RESLY

RESORT BROKERS AUSTRALIA

646

Resly and Switch Hotel Solutions are joining forces at No Vacancy to help you optimise your operations and maximise revenue. Visit our stand to discover how our combined expertise can transform your business. Don’t miss out on playing our claw machine for a chance to win exciting vouchers and swag!

Request Free Access

GroupSync, by Groups360, is the smarter hotel sourcing solution that gives group travel planners the power to easily search, shop and book room blocks and meeting space at over 200,000 properties worldwide – from the brands you know to top-notch independents. And for smaller groups that need to book fast, only GroupSync lets planners instantly book rooms and space online – no RFP required.

#1 Hotel Marketplace for Groups | Instant Booking for Rooms & Space | Room Block Management NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

251

Revinate empowers hoteliers to directly connect with their guests. Our Guest Data Platform and communication solutions unlock revenue for hoteliers and put them in control of the full guest experience - initial research, booking, check-in, throughout the stay, and even after check out - all via the communication channels that guests prefer, whether it’s voice, text, email, or web. More than 12,000 hotels globally bank on Revinate to drive direct revenue and deliver delightful guest experiences. Ask us how we do it. Visit our website for a demo.

Find your group’s perfect hotel — anywhere in the world

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Established in 1985, ResortBrokers was the first agency to focus exclusively on the sale of tourism and accommodation businesses. Today, ResortBrokers is a leader in the sector with a national network of over 30 brokers, active in all states and territories, handling the sale of accommodation properties and businesses.

REZEXPERT CENTRAL

962

Boost Your bookings and simplify management, RezExpert empowers Australian small to medium accommodation providers with a user-friendly booking and property management system. Backed by over 30 years of experience, we offer a comprehensive suite of tools to streamline operations, increase your revenue and free up your valuable time.

RIVERSLEA BRANDS

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At Riverslea Brands, we’re all about partnering with premium health and beauty brands to bring guest suite hospitality to the next level. Think curated collections that make guests feel like royalty during their stay. Step into your hotel bathroom and discover a world of luxury. We’ve carefully selected products from the best skincare, fragrance, spa, and lifestyle brands worldwide.

RMS (AUSTRALIA)

752

RMS is trusted by over 7,000 properties in 70 countries, supporting 184,000 users with smarter property management software. For more than 40 years, we’ve led the way with scalable, cloud-based technology that helps hospitality businesses manage, operate, and grow. Our all-in-one platform evolves with the industry, offering features that boost revenue, streamline operations, and keep guests coming back. Plus, our dedicated team and 24/7 global support ensure you’re always covered. We’re here

to deliver smarter cloud technology, enabling millions of bookings, greater revenue, and happier guests worldwide.

ROOM

230

ROOM is an FF&E supplier with a background in Interior Architecture dedicated to helping busy Operation/Procurement teams fulfil their creative vision. We design procure and install commercial furniture accessories, art, linen, cutlery, crockery, beds and appliances to Hotels and Resorts.

ROOM PRICE GENIE

636

RoomPriceGenie is the easiest way to ensure that your rooms are priced right, every night. Purposebuilt for the independent hotelier, RoomPriceGenie is fast to implement, intuitive to use, simple to understand and completely transparent. Choose to be hands-off, letting the platform act as an always-on pricing manager, or, jump in and control your price manually. Either way, RoomPriceGenie will save you time checking your rates against your competitive set and ensure you never leave money on the table.

ROOMSTAY

846

RoomStay.io is a cutting-edge hotel booking engine designed to revolutionize the way hotels manage their online reservations and increase direct bookings. Developed by a team of former Online Travel Agency (OTA) professionals , RoomStay brings industry-leading expertise and OTA technology

directly to hotels, empowering them to compete effectively in the digital marketplace. The platform’s sophisticated features and user-friendly interface can help hotels increase their direct booking revenue by up to 74%, putting them on par with major OTAs in terms of booking experience and conversion rates.

ROUBLER

857

Workforce management and payroll software to help your business run smoother. If you’re a business owner, manager or founder, you don’t have time for complexity. With Roubler’s workforce management system, tricky things like onboarding, rostering, management and payroll can all take care of themselves. Our cloud-based all-in-one platform simplifies and streamlines workforce management, so you can focus on the bigger picture. That’s why more businesses choose to run on Roubler.

SABA HOSPITALITY

244

With our 360-Degree Guest Journey solution, SABA Hospitality & Trevo allow guests to digitally check-in, utilise mobile keys, browse information on digital compendiums, order F&B and other services contactless, communicate instantly with an A.I. chatbot and check-out using their own mobile device.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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COMPANIES & BRANDS SAFETYCULTURE

442

SafetyCulture is a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day. What started as a digital checklist app has today evolved into a platform for conducting inspections, raising and resolving issues, managing assets, and training teams on the go.

SALTO SYSTEMS

436

For over 20 years Salto has been synonymous with innovative solutions, including stand-alone, cloud-based, and mobile applications. Salto sets new standards in security, manageability, flexibility, and design, bringing real-world benefits to virtually any door and building type. Across a broad range of industries and applications, Salto is widely recognised as a global market leader in smart electronic access control solutions.

SEALY COMMERCIAL

942

Sealy Commercial is Australia’s largest bedding manufacturer in the hospitality & accommodation industry, delivering specially designed bedding products that ensure guest satisfaction night after night. Our commercial sleep systems are specifically designed with the hotel industry in mind to ensure your guests experience a quality sleep experience to meet their comfort expectations and deliver long-term value for money and high performance. All Sealy ®

mattresses are made to order and made by hand, right here in Australia and New Zealand.

SEGAFREDO ZANETTI

1212

At Segafredo Zanetti, we offer a comprehensive range of services and equipment tailored to your hospitality needs. Our services are backed by our global experience in the hospitality industry, giving us a solid foundation to provide you with the best industry advice. We will work with you to help run a successful cafe, restaurant or hotel outley from start to finish - no matter the capacity.

SHENZHEN PROMISE HOUSEHOLD PRODUCTS

709

Shenzhen Promise Household Products Co., Ltd is a professional aroma diffuser manufacturer for smart fragrance system. We have professional design Dept, R&D Dept, production Dept and Sales Dept etc. Our company aim is providing high-quality products with on-time service for our clients and distributors all over the world. There are two scent brand Scentnario and Scentcares, which are respectively used to solve the different demands of commercial and household market.

The new generation of atomisation technology can make the diameter of atomised particles smaller (under 10u) and the uniformity of atomised droplets better. Its uniformity index N are greater than 2, while the ordinary ultrasonic N value between 1.1 ~ 1.7 (N is the exponent of the R-R distribution function).

GET QUALIFIED 10940NAT - Course in Revenue and Yield Management Fundamentals

SHIJI GROUP

SHOP FOR SHOPS

EXECUTIVE EDGE Advanced Certificate of RM AMBITIOUS LEADER Restaurant Revenue Management SWEET SUCCESS YIELDMAX

- Education Support

Professional Membership Advisory Services + Outsourced Support www.revenuemanagementassociation.com

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NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

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Shop for Shops is Australia’s leading provider of shop fittings, shelving, and display solutions. Our MAXe and peggie systems in addition to products from our vast Retailers’ Catalogue range are used in retail, office, hotels and public spaces all over Australia.

AUSTRALIAN REVENUE MANAGEMENT ASSOCIATION

INDUSTRY EVENTS by

Master of Revenue Management

255

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions , food and beverage and retail systems , payment gateways, data management, spa and activity management, online reputation management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Visit shijigroup.com.

ARMA

APAC Revenue Management Summit 2025 May 26 and 27 MELBOURNE Tourism Employee Awards 2025 May 22 - SYDNEY

STAND 224

by Australian Interior Landscapes.

Australian Interior Landscapes is the leader in supply and installation of superior quality Australia.

They are the preferred supplier recommended by architects and designers due to their amazing quality, passionate eye for detail, cost effectiveness and a wide selection of

61 2 9181 2456

COMPANIES & BRANDS SHORT STAY CHARGES

1411

Shortstay Chargers is a company Based in Melbourne, specialising in providing EV charging solutions for SMEs. Established in late 2023, we quickly grew to provide our services in VIC, NSW and QLD. With representation to these three states, we are able to support our clients with personalised advice, efficient installations and quality customer service.

SIHOT ASIA PACIFIC

758

Every Hotel is unique SIHOT is the hotel management software that covers all processes in a hotel and offers tailor-made solutions. A PMS cannot be easily replaced. Bind yourself to a partner you trust. We have been in the market since 1986 and know the hotel industry inside out.

We have grown with our customers, have learned from them and adapted our software to their standards.

SILANT

642

Connectivity is at the heart of modern living. Guests and residents expect seamless access to entertainment and technology at their fingertips and SiLANT will deliver this and more. We are a premier solutions management provider to global hospitality brands, ownership groups, and independent operators, as well as hospitals, mining camps, build-to-rent and student housing.

SILVER CHEF LIMITED

609

SilverChef is the world’s only equipment finance company dedicated exclusively to the hospitality industry. Established in 1986, SilverChef has invested more than $1bn (and counting) into the hospitality industry in Australia, New Zealand, USA and Canada and has provided over 74,000 hospitality businesses a range of financing options to help them achieve their dreams. SilverChef’s flexible finance options help hospitality entrepreneurs manage cashflow, respond to changes in the market and flex with their evolving business needs with their market leading products Rent-Try-Buy and Lease-toKeep.

SITEMINDER

745

SiteMinder is the leading platform used by hoteliers globally to drive unbeatable revenue results. SiteMinder helps hoteliers, from small independent properties to large groups and chains, to drive more revenue through leading distribution, real time insights, direct booking systems designed to convert & guest engagement tools to keep guests coming back. SiteMinder works with over 41,000 customers in 150 countries and generates more than 115 million reservations worth over AU$70 billion for hotels every year.

With over 2,150 partners, the company has the largest ecosystem within the hotel tech industry.

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SLEEPMAKER®

616

SleepMaker ® is part of The Comfort Group, one of Australasia’s largest bedding companies that originated in the 1930s. Since day one, we haven’t stopped in the pursuit of producing quality mattresses right here in Australia. When you buy a SleepMaker mattress you can rest easy in the knowledge that it was built with lasting quality.

SNACK BRANDS AUSTRALIA

1422

Snackbrands Australia is a leading snack business with an iconic portfolio of brands such as Kettle, Cheezels, Thins, CC’s, French Fries, Jumpys and more. Our ambition is to create happy snacking moments and each of our brands has a truly unique Australian history and holds a special place in the hearts of Aussie snackers. Snackbrands manufactures the vast majority of our tasty snacks in Australia, using Aussie potatoes and corn. We employ over 500 people and are in the process of building a state of the art manufacturing and distribution centre of excellence in Sydney, at Orchard Hills. This will enable us to keep manufacturing our much-loved snacks in Australia for decades to come.

SNACK PROUD

1421

Snack Proud is a local Sydney-based supplier of healthy snacking solutions. Started by founder Ashleigh Whittaker in 2016, Snack Proud has grown from a promising side hustle to one of the leading healthy snack providers in the country.

Today we supply thousands of companies across Australia and internationally. With a focus on quality, sustainability, and supporting femalefounded, and indigenous suppliers, Snack Proud delivers premium and innovative snacking solutions that give back to local communities and the environment.

SOFA BED SPECIALISTS

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For more information, please visit our stand.

SPL

1136

SPL is Australia’s industry leading, national provider of specialised linen services. SPL supplies linen to three of Australia’s largest sectors - Accommodation, Health & Aged Care and Mining, and has utilised RFID technology to create their world leading innovations - Managed Supply, Linen Hub and Click & Collect Services, where customers can better manage their linen supply and cost without compromising quality.

STANDARD TEXTILE

438

Founded in 1940, Standard Textile is a privately held company and a market leader in textile innovation, design, and laundry knowhow. Standard Textile is a leading vertically integrated global player, with key innovation, manufacturing, and distribution resources worldwide.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

STOKED STAINLESS

109

The worlds finest stainless steel spa pools.

Upgrade your business with the most premium handcrafted stainless steel and cedar hot tubs in the world. Biggest range of Stainless Steel Baths, Spas, Hot Tubs and Plunge Pools in Australia Handmade, direct from our workshop to you Integrated design & technology Relax for real with our enduring 50-year warranty* A Lifetime of enjoyment and relaxation Low and No Chlorine / Bromide water treatment options available.

STR

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The most powerful source for hospitality market data, benchmark and analytics. The combination of CoStar and STR provides across multiple functions stakeholders with the comprehensive insights needed to identify opportunities, make informed decisions and drive growth.

STREAKWAVE AUSTRALIA

958

For more information, please visit our stand.

STREAMVISION

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Smart Solutions for the Evolving Hospitality Landscape - Understanding the evolving demands of the hospitality industry, Streamvision delivers smart, tech-forward solutions that directly address these challenges. We aim to elevate guest experiences and provide operational efficiencies that translate into increased revenue for hospitality settings such as hotels, resorts, hospitals, and clubs.

SUITE DESIGN

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Suite Design specialises in the supply of FF&E packages for all accommodation properties, having developed a strong track record in offering a unique range of commercial quality furniture, bedding, electrical goods and accessories to hotels, motels, holiday parks, mining accommodation and student accommodation properties throughout Australia for over 15 years.

SUPERLOOP

622

Superloop is an ASX-listed, Tier 1 provider delivering award-winning Network, Wi-Fi, Cyber Security, and Wholesale solutions to over 450,000 customers. We are a modern challenger telco and a price leader deploying game-changing solutions such as our Hotel Wi-Fi services and infrastructure. Our platform delivers fast and secure hotel Wi-Fi to guests, providing a seamless internet experience during their stay. Thanks to our capable team and platform, we’re able to integrate with internal management systems ensuring a smooth experience for hotel and resort guests and staff.

SWAY CURTAINS

608

Sway Curtains is your trusted partner in creating exceptional window coverings. You handle the creative vision; we handle the precise execution.

We ensure flawless measuring, making and installation, leaving no detail overlooked.

JOIN THE THA TODAY!

Connect with Tasmania's vibrant hospitality scene The Tasmanian Hospitality Association is the peak industry body in Tasmania for: Hotels and Accommodation Restaurants, Cafés and Caterers Community, Sporting and RSL Clubs

MEMBER EXCLUSIVE BENEFITS

24/7 Support: Access tailored support in person, by phone or online Employment and Business Improvement Services: Tailored advice from our experts on wage rates, contracts and fair work Industry Offers: Exclusive member pricing, discounts and support from our corporate partners Networking Opportunities: Invites to all our member events and webinars Government Access: Timely assistance with available grants and requirements like liquor licensing Public Relations: Support with Media and Crisis management

PARTNER WITH US AND GROW YOUR BUSINESS

Collaborate with us to make a real impact in Tasmanian hospitality.

Our partnerships offer unique opportunities to network, promote your business, and contribute to the success of the state's third-largest employer. Whatever your size, we'll help you build meaningful connections and strengthen your brand within the industry For Membership or Partnership Enquiries: Email enquiries@tha.asn.au, or call (03) 6220 7300

https://tha.asn.au/

OUR SUPPORT PROGRAMS

COMPANIES & BRANDS SWISSTRADE

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Swisstrade, your hospitality lifestyle professionals, deliver sustainable value through expert hotel product solutions and guest experience enhancement. We provide hoteliers with the latest brands, trends, and innovations in Hotel Operating Equipment, ensuring top standards in best practices, sustainability, and guest satisfaction. As the leading supplier in Oceania during the region’s hotel and tourism boom, Swisstrade is committed to elevating hotel standards and maximising investment value for owners and operators. Our focus on sustainability and excellence makes us the trusted partner in the hospitality industry.

TALK AGENCY

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Leverage digital to genuinely deliver meaningful, sustainable growth for our valued people and partners.

TASMANIAN TONIC COMPANY

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Spirited Beverages, Tasmanian Tonic Company and Southern Ocean Soda . Uniquely Tasmanian beverages - ready to drink premium spirits and mixers, premium tonic water and soft drinks.

Beautifully presented with a clear premium branding. Ideal for hotel mini-bars, hotels, restaurants, cafes and environments where ease and speed of service is paramount. Bespoke options available.

TASTE STUDIOS

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At Brand Your Own Foods, we specialise in providing premium, organic cold-pressed juices that can be custom-branded to enhance your hotel’s brand identity. Our juices are freshly made to order, helping you align your brand with tasty and nutritious juices that your visitors will love.

TEA TONIC

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Tea Tonic teas have been professionally formulated by Naturopath and Herbalist, Lisa Hilbert, to focus on taste, health, and well-being.

Established in 1998, Tea Tonic is a leader in the Australian tea industry, specialising in organic tea bags, loose-leaf teas, and giftware all made in their Melbourne factory . Tea Tonic is proud to offer Australia’s Healthiest Tea Range.

TEMPLE & WEBSTER

516

Temple & Webster is Australia’s Number 1 onlineonly retailer of retailer of furniture, homewares and home improvement. We believe everyone wants to live more beautifully, and our vision is to make the world more beautiful, one room at a time. Our Trade+Commercial program provides businesses with access to specialised products & services, including trade discounts, commercial products, interior design assistance and delivery & installation solutions.

94

THE APARTMENT STORE

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ROOM is an FF&E supplier with a background in Interior Architecture dedicated to helping busy Operation/Procurement teams fulfill their creative vison. We design procure and install commercial furniture accessories, art, linen, cutlery, crockery, beds and appliances to Hotels and Resorts.

THE FURNITURE SHACK

322

Looking for top-quality outdoor furniture for your commercial project? With over 22 years of experience and backed by 7 large retail locations, The Furniture Shack - Outdoor Furniture Specialists is your go-to destination. Our Trade & Commercial division boasts a rich portfolio in the resort, hospitality, and accommodation industries. Enjoy exclusive access to trade pricing, interior design consultation, and procurement services for larger projects. With a commitment to on-time delivery and client satisfaction, our skilled team ensures excellence in every outdoor project. Let our expert sales and in-house design team enhance your business with personalised assistance.

THE SMITH’S SNACKFOODS COMPANY

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To create more smiles with every sip and every bite for our consumers: By creating joyful moments through our delicious products and unique brand experiences. For our customers: By being the best possible partner, driving game-changing innovation, and delivering a level of growth unmatched in our industry. For our planet: By conserving nature’s precious resources and fostering a more sustainable planet for our children and grandchildren. We aim to be the global leader in convenient foods and beverages by winning with purpose; winning in the marketplace; being more consumer-centric and accelerating investment for top line growth.

THE SOLAR BROKER

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We provide high-quality commercial-grade solar systems for homes and businesses, aiming to ensure exceptional returns on investment and significant savings through superior solar solutions.

TLR GLOBAL We help you become more cyber resilient. TLR Communications, branded as TLR Global is an Australian Sovereign Cyber Security company founded in 2014. The company focuses on tailored solutions around Cyber Services.

TOP SHELF CONCEPTS

1008

Elevated food presentation at its best. Save time and increase your reputation with our innovative products. Paying guests, visitors, and facility users rightly expect their food to be pristine. Therefore, presenting clean and inviting food stations and buffets, will not only result in happy guests but also additional revenue to your business. Profitable hospitality is all about impeccable presentation, portion sizes, sustainability practices, and service. Learn more at www.topshelfconcepts.com or 1300 81 30 40.

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

TOURISM BROKERS

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Tourism Brokers is a unique combination of a group of established, experienced and professional Motel, Hotel, Pubs, Licensed Premises, Caravan Park and MHE Brokers established in 2005. We have a simple philosophy of providing an unmatched level of service within the Accommodation and Hospitality Sectors.

TRI NATURE

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Tri Nature has been a specialist manufacturer of eco friendly, plant based cleaning and personal care products since 1989. By removing aggressive chemicals and unnecessary fillers from common household products, and using renewable plant based alternatives, we ensure Tri Nature is the safest choice for Australian families & the planet.

TRUSTYOU

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About TrustYou TrustYou streamlines communication and feedback processes in today’s tech-forward hospitality landscape. Recognising the importance of consolidated communication channels and the relevance of data, the company focuses on providing insights that help to improve business strategies. Listening to client feedback is a key driver for making customers happy while refining products and services. Learn more at www.trustyou.com.

TUBECO

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Servicing the accommodation industry for over 50 years. Our 100% Australian made commercial range of beds and bunks are designed for the accommodation industry. Proudly supplying our steel beds and bunks Australia wide: Australian Defence Force Student accommodation Backpackers & Hostels School Camps Mining and Farm picking sectors Holiday Parks

TYPSY

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Discover the power of skills with Typsy. Typsy is a platform that delivers high-quality skills content, community, and tools to help hospitality professionals and organizations stand out and flourish. We’re committed to powering ambitious businesses and their workforces to deliver everbetter customer experiences and to help the hospitality industry thrive.

UBERFLOW

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Vendbar is an Australian owned company who have designed an innovative RSA vending minibar solution, specifically for the accommodation industry, offering a modern alternative to traditional minibars. At Vendbar our team of engineers, programmers and designers have created a game-changing machine that enhances both operational efficiency and guest experience.

UBIQUA LIGHTING AUSTRALIA

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Ubiqua Lighting is an exciting new range of portable LED lighting from the same team behind Aqualux Lighting. For almost 20 years, Aqualux has designed and manufactured premium outdoor lighting - we are delighted to now offer a range of cordless lamps for hospitality and homes.

Where commitment meets culinary excellence.

BENEFITS OF SPONSORING AN INTERNATIONAL CHEF:

GLOBAL CHEF RECRUITMENT SPECIALIST

Highly committed to developing career in Australia Motivated to stay long term with sponsoring employer Invested equivalent of 6 months homeland salary for the visa Extensive shortlisting and referencing of professional experience.

All Chefs have minimum 5 years professional experience in high volume, western cuisine a la carte settings.

Successfully placed over 600 Chefs in 6 years with 80% still employed with original employer.

Eliminate continuous recruitment in your team, stabilise and secure your skilled, committed team.

GLOBAL CHEF RECRUITMENT Discover your nextSPECIALISTS long-term chef and kitchen team with us.

enquiries@australiachefmigration.com

COMPANIES & BRANDS VANITY GROUP

1022

VANITY GROUP is a global cosmetics market leader, established in 2011 with an Australian entrepreneurial spirit. VANITY GROUP provides a designer playground of hotel guest amenities whilst focusing on the design, development, manufacture, and marketing. With offices located in London, Sydney, Singapore, Dubai, and Shanghai, VANITY GROUP comprises advanced research and creative laboratories, worldleading sustainability initiatives, ultra-modern manufacturing facilities, an in-house master design studio, and an extensive warehousing and distribution network in over 75 countries.

VENDELLA AUSTRALIA

402

Since establishment in 2008, Vendella International has been dedicated to supplying the accommodation industry in New Zealand and more recently Australia, with consistent, highquality, and fit-for-purpose products. Over the years we’ve earned a strong reputation for our deep understanding of client needs and we are committed to providing our customers with what we call the three Ss: Sustainability, Savings, and Service. Contact us at customercare@vendella.com.au.

VERIDIA

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Veridia is an Australian supplier and service provider that takes care of consumables and stock management for the hospitality industry. Our complete replenishment solution, paired with our large range and expert advice, give owners and facility managers peace of mind and more time for the things that matter most.

VERKADA

545

Verkada is a pioneer in cloud-based physical security solutions by enabling over 26,000+ organizations in over 70 countries to protect their people and property in a way that respects individuals’ privacy. Designed with simplicity in mind, Verkada offers six product lines - video security cameras, door-based access control, environmental sensors, alarms, workplace, and intercoms - that provide unparalleled visibility through a single cloud-based software platform.

VINTECH SYSTEMS

542

Vintech Systems is a leading provider of specialised products and services for the Hospitality industry, with a focus on delivering innovative solutions for Accommodationspecific needs. With more than 30 years of experience in the Hospitality & Accommodation industry, we have developed a reputation for excellence in the supply, installation, and service of electronic locks and locking systems, in-room digital safes, energy-saving solutions, Guest Room Management, Kiosks, energyefficient mini-bars, Robotics and Hoteza.

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WATERBOX

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Aussie start-up WATERBOX, founded by two Adelaideans, noticed growing consumer demand in Australia for sustainably-packaged and locallysourced products with a lower environmental impact. After travelling overseas, one of the founders of The Boxed Beverage Company noticed the new trend of drinking water out of a carton. Once returning to Australia, they spent two years exploring, sourcing, researching, and sampling springs with the view to packaging it in a plant-based alternative, void of petroleum oil. WATERBOX is the first product by The Boxed Beverage Company with the view to educate consumers about plant-based packaging.

WATERLOGIC AUSTRALIA

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Purezza Premium Water provides high-quality, sustainable water dispensing solutions and reusable bottles that help hospitality venues replace expensive, single-use water bottles and eliminate transport and delivery costs. Dispense unlimited sparkling and still water on site with a choice of system sizes that suit any space and output requirement.

WESTAN

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Australian-owned and operated, Westan is a value-added distributor of internationally recognised audio/visual products for commercial and residential channels across Australia and New Zealand.

We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands such as Epson, Philips, Samsung, Sonos and InFocus, but also as fundamentally bringing a vertically integrated skillset to our activities and relationships.

WHO GIVES A CRAP

1115

We are a social enterprise founded in Melbourne that makes eco-friendly toilet paper, facial tissues, & paper towels. We also donate 50% of our profits ($13 million donated to date!) to non-profit partners who build toilets and other life-saving sanitation projects in developing countries. It’s good for your bum, great for the world!

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

WINDCAVE

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Established in 1999 in New Zealand, Windcave stands as a high-growth, innovative leader in payment technology. We offer a seamless, global platform catering to diverse clientele including corporate, banking, and SMEs. By consolidating payment needs through a single provider, Windcave streamlines payment processes, ensuring superior experiences for countless global brands. Our services span online, in-store, and unattended environments, boasting features such as global acquiring, tokenisation, data insights, cross-border services, and support for all popular payment methods.

WINNING MOVE AUSTRALIA

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Winning Moves are the global licensee of Hasbro.

This grants us the exclusive right to create highly bespoke famous and family favourite games for industries all over the world. We have partnered with the likes of Crown Casino and Resorts, Park Hyatt

WORKTONES

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Worktones specialises in bespoke hotel uniforms.

As Australia’s only fully dedicated hospitality design studio, we can help you achieve custommade uniforms that are synonymous with and exclusive to your brand. We craft pieces to each venue’s unique needs, guiding and collaborating with your business through the made-to-order design and production process. The outcome being high quality, design-led and fit-forpurpose garments that are both functional and comfortable. Worktones has produced hotel uniforms for the likes of Paramount House Hotel, Oxford House Hotel and the highly-anticipated, The StandardX. Worktones pieces are also worn

by Australia’s renowned restaurants including Matt Moran & Solotel’s Aria, Neil Perry’s Margeret and Merivale’s Fred’s and Mimi’s.

XN PROTEL SYSTEMS AUSTRALIA 1145 Xn protel Systems delivers highly functional hotel, residential, and hospitality management software solutions in 60+ countries around the world. We are cloud-native, committed to open systems, and are recognized by world-class companies as a partner that’s easy to do business with.

For the past 25 years, we are global technology company specializing in property management, point of sale, business intelligence and activity management solutions. Our highly functional, cloud-native and open systems provide the latest technology and flexibility. We help accommodation providers to optimize revenue generation, simplify service operations and enhance the quality of guest communications.

Products for every commercial project.

Do you fit out Air Bnb’s, Hotels, Cafe’s, Restaurants or Commercial Projects?

Discover innovative project solutions with Designstuff.

• Complete Solutions | • Commercial Quality • Competitive Trade Pricing • Fast Shipping

DESIGNSTUFF .COM

STAND 117 TRADE@DESIGNSTUFF.COM

f o e s u Beauty!

Ho FIND VANITY GROUP’S

AT NOVACANCY HOTEL + ACCOMMODATION INDUSTRY EXPO

18 - 19 September 2024 | ICC Sydney

Discover our designer playground of hotel guest amenities featuring 50+ of the world’s most progressive brands. info@vanitygroup.com | +61 2 9557 7644

DISCOVER VANITY GROUP

Indulging hotel guests for over 40 years.

Visit us at stand 618 comfortsleep.com.au Contact: gregh@comfortsleep.com.au

We work with hotels who are looking to refresh their image or need help auditing their existing signage.

“If you are thinking of getting your signage done and you are worried about your time, I would recommend CSI because they will take it all off your hand. We didn’t want the signage to take over but rather compliment our 130 year old building.

We are really happy with the result.”

CENTRE MANAGER – SYDNEY NSW

machine washable bedding 100% cotton

Classic Quilts design Modern, Contemporary Coverlets / Bedspreads.

We also have Traditional & Patchwork Styles. Matching pillow shams are included.

Manufactured from the finest 100% cotton fabric and 260 GSM100% cotton filling.

Our aim is to enhance the latest trends and traditional bedroom decors.

Our colours are both bright and pastels, in plain and prints.

C lassi c

Im

s h o le a l e r s

p ort ers

W

Qu

ilt s E t c

View our Designs at Stand No 909

www.classicquilts.com.au

Contact Details Call :

David 0476 671217 Robert 0418 824 818 Email : sales@classicquilts.com.au

Bedspread Sizing Euro Pillow Case 65cm x 65cm King Single 195cm x 235cm Queen 230cm x 230cm King 245cm X 265cm Super King 265cm x 285cm Matching Throw 130cm x 160cm

PROCELL INTENSE ALKALINE RANGE

DESIGNED FOR PROFESSIONAL DEVICES

SUPERIOR QUALITY AND RELIABILITY GUARANTEED Procell batteries are manufactured using superior cell design ensuring our highest quality cell construction. Batteries are tested in order to guarantee the highest quality and reliable performance.

KEY BENEFITS Designed for high powered professional devices

Increased longevity – up to 30% improvement

UP TO 30% IMPROVED LONGEVITY*

Device protection - high-quality ingredients & robust cell closures

*performance is device specific and compared to previous Procell batteries.

REPLACE LESS. SAVE MORE. WWW.PROCELL.COM

Protecting your property with Dulux At Dulux, we recognise that property protection starts with innovative solutions, durable coatings and quality products.

Extending beyond coatings, we offer our commercial expertise, service and support throughout the project journey to assist you to protect your property over its serviceable life as efficiently as possible.

Our Property Services team can support your paint projects with:

We specialise in supporting painting projects for hotels, accommodation & resorts throughout Australia and New Zealand. Our team can help maintain and protect your asset with fit for purpose coatings solutions and provide complimentary technical advice and support.

• Access a range of Ultra-Low VOC products

• Dulux Authentic Colour® advice & support • Comprehensive range of market leading paints & coatings products – including remedial products • Tailored specification and support for scope of works • Tender support & industry contacts • Project assistance & support for quality assurance • Stakeholder engagement including committee presentations • Access to competitive trade pricing • Handover & maintenance support

The Property Services team are here to support you.

Please contact us dulux.com.au/specifier propertyservices@dulux.com.au

dulux.co.nz/specifier

132 377

Dulux New Zealand 150 Hutt Park Road, Gracefield Lower Hutt 5010 New Zealand

Dulux Australia 1956 Dandenong Road, Clayton Victoria 3168 Australia

0800 800 424

COME AND SEE US AT STAND 1230

SKIN HEALTH & HYGIENE SOLUTIONS FOR THE HOSPITALITY MARKET

PAPER TOWELS REDUCE THE AVERAGE NUMBER OF BACTERIA ON THE FINGERTIPS AND PALMS

NEW ZEALAND OFFICE Tel: +64 4 568 4126 61 Seaview Road Lower Hutt, New Zealand

AUSTRALIAN OFFICE

As indicated by the comparative study of three different hand drying methods: paper towel, warm air dryer, Dyson® Airblade dryer. Prepared by Keith Redway and Shameem Fawdar, School of Biosciences, University of Westminster, London, 2008.

Tel: +61 2 9525 5102 8/18 Sir Joseph Banks Drive Kurnell, NSW Australia 223

CONTACT US TODAY

enquiries@esgasiapacific.com www.esgasiapacifiic.com

The world's leading guest engagement & upsell platform is now better than ever We've just delivered a game-changing technology upgrade to our Business iQ platform, which will redefine how hotels engage with their guests. The enhanced user interface makes it easier for guests to find our world-class movies, TV shows, sports, and more. And the new dynamic layout presents information in the digital compendium in a more user-friendly way.

This innovative upgrade isn’t just about aesthetics—it’s designed to drive transactions and enhance upselling opportunities for our hotels’ facilities and services. The platform allows hotels to easily tailor the interface to their unique personality and offerings, creating a bespoke experience for their guests.

Join over 600 Australian hotels already enjoying this cutting-edge upgrade. Elevate guest engagement and maximise revenue streams with the refreshed Business iQ platform today.

With an all-new digital compendium

And a dynamic, user-friendly layout

Visit us at stand 652 at NoVacancy for a demo Call 898 Call1300 1300 138 138 898 *Movies included when you take the Movie Vault add-on pack.

Some channels not available in public viewing areas. This product is available to Foxtel Business subscribers only. Requires purchase of 100% of screens within the site and a minimum subscription volume of 10 screens per site excluding any lobby bars.

THE FIVE-STAR LAUNDRY DISCOVER OUR COMPLETE RANGE OF SOLUTIONS FOR YOUR HOTEL AT OUR BOOTH 1232 AT THE NOVACANCY SHOW

Attention to detail, expertise and the pursuit of excellence are shared statements for us and our customers. This commitment has made us the benchmark in complete laundry solutions for all types of hotels and large chains. At Girbau, we go beyond designing and delivering reliable and sustainable machines. We provide a five-star service through continuous support with consultancy and audits at the customer's facilities. These high-value services allow us to improve the efficiency and sustainability of the laundry, with a positive impact on your business, your guests and the planet.

At Girbau, we design and deliver complete, sustainable and innovative solutions for textile care with a positive impact on people and the planet.

girbau.com

Book, Play, Earn Today.

Book Experiences. Delight Your Guests.

Meet Local Agent, a top-tier experiences booking platform designed for the accommodation industry. From pre-arrival to check-in, to self-serve in room or poolside. Local Agent creates memories for your guests and revenue for your location.

100% free to join with no onboarding or ongoing service costs

Simple installation, supported with staff training and ongoing support

Earn ‘best in industry’ commission on every sale made in person or self-serve

Branded by you, with free customised mobile friendly website and vouchers

Visit agent.experienceoz.online or scan to sign up today

Dispute & Remove Negative Google Reviews - Using our AI. Scan to book a 15 minute chat to see how we can help your business today!

www.getdandy.com

Exceptional comfort bringing customers back night after night!

Since 1983, Futuresleep has been handcrafting mattresses in Australia by skilled local artisans with over 40 years of expertise.

Our mattresses stand as a testament to exceptional quality and meticulous craftsmanship.

Phone: +61 3 8567 3000 Email: commercial@futuresleep.com.au

Elevate your guests’ experience with Futuresleep.

futuresleep.com.au

CUSTOM PRINT WALLPAPER CUSTOM PRINT TILES FRAMED PRINTS & CANVAS IN-HOUSE DESIGN & PRINT PROJECT MANAGEMENT INSTALLATION AUSTRALIA WIDE

Lively Properties | Blanc de Noir, Mount Martha

DISCOVER YOUR COMPLETE

PROPERTY MANAGEMENT

SOLUTION

Cloud-based, fully integrated Channel Manager, Payment Solution & Booking Engine

BOOK A DEMO TODAY

Elevate Your Guests’ Experience with Our Expertise, Brand, & Products For over 25 years, we have been enhancing guest experiences with our luxury hotel amenities. From sustainable, locally sourced products to internationally renowned brands, we offer bespoke amenity solutions tailored to your needs. Our goal is to improve guest satisfaction while providing you with a hospitality partner you can trust to deliver efficient and reliable service. We leverage our deep industry knowledge to provide sophisticated solutions.

At Interior Images, we’ve spent over two decades creating indulgent experiences for guests at luxury hotels, resorts, and serviced apartments across Australia and New Zealand.

Partner with us to hand-pick the perfect blend of luxury amenities, bringing your unique brand and design concept to life.

Visit our stand at NoVacancy - 1016 orders@interior-images.com.au 03 9673 1444 interior-images.com.au

5%OFF

Have we worked together yet?

IKEA for Business

Come see us on Stand 524 at NoVacancy Expo and receive a welcome gift when you create a free IKEA Business Network account. Speak to one of our Business Specialists to see how we can help grow your business, together.

Scan the QR code to find out more about IKEA for Business.

IKEA.com.au/Business

© Inter IKEA Systems B.V. 2024

Sydney Harbour Marriott Hotel

DOUBLE GLAZING FOR EXISTING WINDOWS & DOORS Magnetite’s secondary glazing systems improve the comfort of your property by reducing noise and boosting energy efficiency.

Our cost-effective solutions provide the benefits of double glazing without the hassle and cost of replacement, enhancing the guests’ experience.

Up to 70% noise reduction Up to 70% thermal improvement Fits existing windows

Get in touch

1300 RETROFIT (738 763)

www.magnetite.com.au

NoVacancy, Sydney | 18 & 19 Sept, 2024 Meet us at booth #351

We're fluent in "Welcome" Hospitality solutions that deliver amazing experiences 40+ years and counting.

™

E&OE / H944-24

POWER WITHOUT LIMITS

Cordless innovation is more than just bigger batteries. It’s about creating battery technology and motor engineering that work together for optimum performance. With Makita’s XGT 40V Max platform the higher battery output is a genuine solution for high demand cleaning and maintenance applications. Makita’s XGT tools and batteries have been designed with innovative smart technology, delivering reliable tools that are a must for all professional applications.

YEAR LIMITED WARRANTY*

REGISTER YOUR TOOLS FOR EXTRA PROTECTION Makita 5 year limited warranty on new cordless skins* *Makita.com.au/MyMakita for details, terms & conditions

MakitaAustralia

Booth #1043

Hospitality Tech Made Easy Balancing Quality and Cost With Our Smart Solutions

Cloud Phone System

Virtual Assistant Kiosk

ID Scanner

Interactive TV Guest Wi-Fi

Smart Locks

Powered by Macrotech

macrotechglobal.com

+61 2 8003 7557

sales@macrotechglobal.com

The trusted name for commercial pool cleaners

Efficient and powerful, the new Maytronics Dolphin™ WAVE 90i is an app-operated commercial robotic pool cleaner designed to save on labour costs. maytronicscommercial.com.au DOLPHIN WAVE ROBOTIC POOL CLEANERS | MANUAL VACUUM CLEANERS LANE ROPES | COVERS & REELS | STARTER BLOCKS & ACCESSORIES | SERVICE

Tra n s for mi n g Spa ce s C ra f t i n g C ommerc ia l Fu r n it u re f o r O ver 1 5 Ye a rs

Scan to explore our paSt commercial jobS

Visit us at stand #712

73% of Guests Prefer Hotels with Self-Service Technology

Visit us at Booth #952 at NoVacancy in Sydney on September 18-19.

Automate Your Hotel, Simplify Payments, & Maximise Loyalty.

All with One Partner.

Scan me

Design By Avail

Experts in sustainable Products Services Buildings Business

Meet us at booth #552!

Your Connected Hospitality Management Solution Our award-winning property management system empowers you to drive your entire business from one, central platform.

Property Management System Enterprise Functionality

Online Booking System 100+ Integrations

Automation

Self-Service Tools

Download Your Information Pack

One Place, Endless Possibilities!

Nextrend offers high-quality commercial hospitality furniture for design conscious venues and businesses Australia-wide.

Transforming spaces into places to be.

Find us at Stand No. 210

Find us at Stand 120

• Built by us right here in Australia.

• Furniture that is fit for purpose.

• Our furniture is built to last.

• Design service available.

• We offer to room delivery Australia wide.

• Express spare parts replacement available.

• Factory Direct.

• Specifically designed for commercial applications.

• Our furniture can be fully installed for your convenience.

• We supply Hotels, Motels, Caravan Parks, Mining Camps & much more!

03 9761 4922

OakGroveFurniture.com.au Sales@oakgrovefurniture.com.au

The original wall-mounted air conditioner with no external unit

ITALIAN

COMPANY SINCE 1956

The stylish Unico Pro Inverter 12 HP eliminates the need for a bulky outdoor motor to dramatically improve the look of external walls.

Unico Pro saves you money because it’s installed from the inside. It can be mounted high or low on your internal wall for maximum versatility. Designed and made in Italy, Unico Pro delivers beauty inside and out.

For more, visit olimpiasplendid.com.au

INVERTER TECHNOLOGY LOW NOISE CONSTRUCTION

STANDARD WALL PLUG

Sultry tunes in your lobby bar?

Vibe.

Did you know you’re legally required to have permission to play music to your customers?

Even if you have a streaming subscription your venue still needs a music licence, or some other form of permission, otherwise you could be infringing copyright law.

So how do you know if your hospitality business has the right permission? Simple, visit OneMusic at Stand 1229 to learn more.

That way you can continue to bring the vibes to your guests and support the artists behind the soundtracks.

Get a licence today from onemusic.com.au 1300 162 162

Custom manufactured hospitality furnishings Tracey Candido, Executive Manager Asia tracey.candido@williammontague.com 0416 089 893 | williammontague.com

SAVE UP TO 88% ON CLEANING COSTS with our eco-friendly, non-toxic furnishing, carpet & rug protection solutions!

FREE FROM CHEMICALS OF CONCERN

VISIT US AT STAND 110 for live demonstrations

WE CAN HELP YOU reduce expenses increase occupancy save natural resources

Premium Surface PROTECTION

THE NEXT GEN MINIBAR SOLUTION GAME CHANGING TECHNOLOGY FOR AUSTRALIAN TRAVEL VENUES

LOW-COST MINI BAR ALTERNATIVE MINIMISE STOCK LOSSES

Ads

EXTENSIVE PRODUCT OPTIONS DYNAMIC ADVERTISING PLATFORM RSA COMPLIANT POWERED BY MYBOTTLESHOP

Trusted By The Best Hospitality Brands In The World

Oxford Experience royal comfort with Mattress Resources Australia's Hypnos Oxford Mattress. Proudly Australian-made, we craft bespoke bedding for the hotel and hospitality industry. Hypnos, holders of a Royal Warrant, are renowned for creating the "Most comfortable beds in the world." Ensure your guests are Royally Rested on our luxury mattresses, responsibly sourced and manufactured to exacting standards.

Visit us at the trade show to discover how Mattress Resources Australia can elevate your guests' sleep experience with our tailored Luxury bedding solutions.

(07) 3817 6700

www.mattressresources.com.au

Visit Us on Stand Number #1048

Incredible. Something every hospitality manager must see.

Disgusting. I only wish I could unsee it.

I’m gonna need a minute to process what I’ve just seen.

See the demonstration that everyone is talking about.

And discover a whole new way of protecting your mattresses, your guests and your profits.

No Vacancy Booth 1121

Your trusted partner for enhanced security

Mobile Access

Self Check In Solutions

Vingcard Locks

Elsafe Safes

Energy Management

Minibar

Vingcard stands out in the hospitality industry for its top-quality, innovative technology, including state-of-the-art door locks, digital keys, and cloud access management. Known for enhancing operational efficiency and guest satisfaction, Vingcard offers comprehensive solutions tailored for hospitality needs. Its offerings extend to advanced staff safety, asset management, and efficient linen management, all designed to improve staff productivity and reduce costs.

Experience a safer and more open world

To learn more, please visit vingcard.com Tel.: 1300 796 233 Email:au@vingcard.com

Meet your Makers MEN & WOMENS TAILORED WEAR MANUFACTURER Our focus spans from tailored men’s, women’s, and children's suits to a diverse array of sophisticated attire, including jackets, pants, vests, shirts, trenchcoats, blazers, skirts, and dresses. With over 28 years of industry experience, we excel in delivering services particularly tailored for the demands of the luxury sector, ensuring that our clients' products exude sophistication and professionalism.

Factory Location Situated in Qingdao, China, with our manufacturing facility strategically operates from a central hub. This empowers us to effectively manage every facet of the apparel manufacturing process. While we have a significant presence in China, we also serve a global clientele, leveraging our production capabilities to meet the dynamic demands of the international fashion landscape.

People-First Policy Our team, comprised of skilled professionals with diverse backgrounds and expertise, is the backbone of our success.

We prioritize the well-being and growth of our employees, fostering a collaborative and inclusive work environment.

Additionally, our people-first approach extends to our clients, ensuring open communication, responsiveness, and a commitment to understanding and meeting their unique needs. We believe that a satisfied and motivated team results in superior products and services.

Ethical Certifications Ethical considerations are at the core of our operations. We actively seek and maintain relevant ethical certifications to demonstrate our commitment to responsible business practices, including SA8000, ISO9001, ISO14001, ISO45001.

Our adherence to ethical certifications not only ensures fair treatment of workers in our factories but also signifies our dedication to sustainable and environmentally conscious manufacturing processes.

MEET YOUR MAKERS - KUTESMART

When 5 Star Hygiene Is As Important As 5 Star Service Providing quality commercial cleaning solutions to keep your customers and employees safe

Over 70 Stores Vis

it u s at

Stand

924 THE ONE STOP SHOP SUPPLY & SERVICE SOLUTION

WWW.RAPIDCLEAN.COM.AU

CRAFTING OUTDOOR EXPERIENCES

No Vacancy Design Show 2024 Stand 316 & 416 Commercial@rmkb.co Remarkablefurniture.com.au

is your booking engine...

Integrated into your website url?

Providing live pricing to your room pages?

Passing data into marketing channels?

AB testing for conversion uplift?

Increasing revenue?

Built by OTA experts?

More Payments Less Costs

Primary logo

Usage

Let your customers choose how to pay

Colour type

Screen

Section 2.2.7

The reversed mono logo variation is to only be used when background colours are out of our control, such as the design of a bank-branded card. Their use is restricted. When using the reversed mono logo you must seek approval from the eftpos Brand and Marketing team at marketing@eftposaustralia.com.au.

Print

Signage

RESTRICTED USE

RESTRICTED USE

12

www.windcave.com/contact-us

2.2.1

Identity system / Our logo / Primary logo

© 2022 eftpos Payments Australia Limited

Visit us at Booth #754

COME S AY H I AT STAN D #1211

Australia’s Only Hospitality Design Studio For Bespoke Uniforms Suite G01/50 Marshall St, Surry Hills, Gadigal NSW 2010 www.worktones.com

@worktones

hi@worktones.com

Responsive hospitality supply partners Service. Solutions. Simplicity.

Site-Specific Solutions: Laundry & Kitchen, Accommodation Products

veridia.com.au

We make sustainability simple.

No buzzwords. No faff.

Just luxury bedding made using recycled plastic bottles.

Globally Recognised Sustainability Ratings

Visit us at Stand 402 www.vendella.com.au

Visit us at Stand #222

Portable LED Lighting for hotels and hospitality

Attractive colors

Features

Available in

Ambient lighting

Elegant design

6-8h charging time 11-12h working time 2.2W, 3.7V power

Lightweight

Portable

Ø115

2*2200 mAh lithium battery 188 lumens

White

Pink

Yellow

UV Chrome

Black

Red

Blue

UV Bronze

Sand

Sage

UV Gold

For more information about our products, visit ubiqua.lighting

380

110

Servicing the accomodation industry for 50 years Our 100% Australian made commercial range of products are

designed

for

the

accommodation

industry.

All

commercial products are designed with our in-house taper system and weld mesh bases. Our in-house taper system is a male/female connection that gets stronger with time and use and our weld mesh bases, whilst also adding additional strength, assist in keeping bed bugs at bay. Each product is fully welded, not tac-welded like comparative products available in the market, which adds strength to joins and reduces the risk of internal corrosion. All of our bunk beds are manufactured to the Consumer Protection Notice (CPN) also known as the Orange Tick standard.

SCAN THE QR CODE TO ACCESS OUR WEBSITE AND CATALOGUE

Image source: Wake-Up hostels

e Tub Co

Call: 02 9540 4553 Email: admin@tubeco.com.au

PROUDLY SUPPLYNG AUSTRALIA WIDE: Australian Defence Force Backpackers & Hostels Student accommodation Holiday parks School camps Mining & Farm picking

��

�� ��

Turn insights into action

Meet us at

Happy customers are loyal and spend more. Make customers happy

September 18 – 19

by transforming reviews into personalized experiences, uncovering

Stand #1151

audiences for marketing, engaging with the speed of AI.

trustyou.com

• Body Wash • Shampoo • Hand Wash • Conditioner • Body Moisturiser • Cleaning Products

SENSITIVE SKIN FRIENDLY

100% AUSTRALIAN MADE & OWNED

ECO RESPONSIBLE

PREMIUM QUALITY INGREDIENTS

HEALTY SNACK SOLUTIONS Locally-made snacks and drinks for minibars Hotel or client-branded welcome gifts Sustainable, plastic-free snack products Bulk supply for conferences and events Healthy snacks for hotel or venue staff

BOOK A CALL WITH KERIN He will send you a price list and samples

kerin@snackproud.com.au

www.snackproud.com.au - 1300 445 666

Quality outdoor products

Built to survive & Thrive in the commercial

Stand #322

OUTDOOR SPACE

Scan for Portal Access

trade@thefurnitureshack.com.au

0424 477 794

LOOKING TO BUY OR SELL?

Chat with us today

Experienced business brokers offering

QLD

nationwide coverage for the sale of:

NSW

Motels & Hotels Pubs & Licensed Premises Caravan Parks

VIC SA WA

Manufactured Home Estates Management Rights

TAS

Michael Philpott National Director

Working Together with...

Speak with Michael at Stand 1431 1300 512 566 sales@tourismbrokers.com.au tourismbrokers.com.au

Streamvision Announces Successful Integration of Chromecast Generation 4 Units in Hotel Room Casting Solution, streamCAST WHAT WE DO

WHO WE ARE

At Streamvision, We’re dedicated to transforming the hospitality industry with innovative technology solutions.

Our suite of products is designed to enhance guest experiences, streamline operations, and increase revenue.

BY SOLUTION

Smart Solutions for the Evolving Hospitality Landscape

BY SECTOR

IPTV

Digital Signage

Hotel

Casting

WiFi

Healthcare

Tablet

For more information about our solutions please visit or contact us at :

Clubs

www.streamvision.com.au sales@streamvision.com.au (+61) 1300 300 407

www.suitedesign.com

admin@suitedesign.net.au

1300 78 56 26

Delivering memorable guest journeys since 1997, Australia-wide.

02 9979 1500 | info@swisstrade.com.au | swisstrade.com.au

RELAXATION. GUARANTEED.

While your guests experience the very best, relax knowing that our expert team provides knowledge, support, and exceptional backup service for all Stoked products.

Talk to our team to learn more about the full range of Stoked, hot tubs, baths and plunge pools.

stokedstainless.com.au

Enhance guest satisfaction with Australia’s favourite mattress brand.

Come and visit us at stand #942 to experience the Sealy difference.

Online Check-In/Out Keyless Entry Digital Compendium Mobile Ordering A.I. Chatbot

trevohospitality.com sabahospitality.com

… … … … …

no downloads needed skip the queue go paperless generate extra revenue save time & labour

Booth 244

More than just a guestroom lock— a guest experience.

Enhance your guest experience with Salto, the global leader in hospitality access solutions: > Streamline guest experience with simplified check-in/check-out > Optimise processes, from guestrooms to back-of-house, and save on staff hours each week > Integrate with PMS, GRMS, guest apps, and complete building management systems > Enjoy unique, simple-to-install designs with customisable options for added flexibility

To learn more, visit us at stand 436 at NOVACANCY 2024 Scan the QR code to contact Salto’s Hospitality Lead, Tanel Paabo saltosystems.com.au

Every hotel is unique SIHOT is one of the leading, modular hotel management software systems designed for leisure resorts, hotel chains, mice hotels, camping and hostels.

The SIHOT hotel management platform covers all operational processes with full customisation, offering a highly qualitative and complete property management solution.

Established in 1986, SIHOT Group employs around 250 people at 11 global locations, including the Gold Coast, with SIHOT used in around 3,500 top hotels worldwide. Among SIHOT’s global customers include Accor, Best Western Hotels & Resorts, Motel One, FTI Group, Wyndham Hotels & Resorts, Meininger Hotels and Collegium Glashütten Zentrum für Kommunikation GmbH.

More than just a PMS SIHOT offers one of the most complete hotel management software solutions on the market. You can benefit from countless functions. But more importantly, you don’t have to. Choose the functionalities that fit your personal business model and even Cloud.SaaS or on-premise installations.

From hotelier to hotelier Our customer support is unique in the industry. All of our employees come from the hotel industry, understand your problems and can therefore offer quick and competent solutions from our offices on the Gold Coast.

A long-term partner A PMS cannot be easily replaced. Bind yourself to a partner you trust. We have been in the market since 1986 and know the hotel industry inside out. We have grown with our customers, have learned from them and adapted our software to their standards. We also integrate with the best partners like Siteminder or Saflok among others.

Make the right decisions Your success depends on making the right decisions. Use data to increase your ROI or improve the guest experience. No other PMS can offer the same data depth.

SIHOT Asia Pacific Level 4 | Suite 39 | 46 Cavill Avenue | Surfers Paradise | Qld 4217 +61 (7) 5634 9527

info-au@sihot.com

www.sihot.com

Quality Mattresses & Bases Since 1991 HOTELS MOTELS STUDENT ACCOMMODATION SHORT & LONG STAY ACCOMMODATION

Contact Chiropedic Commercial

e: commercial@chiropedic.com.au w: chiropedic.net.au/commercial

The Next MUST HAVE Electric Vehicle owners are travelling more and more and a charger at their destination is a Must Have if you want to capture this market. Shortstay Chargers specialise in providing the accommodation industry with Chargers specifically designed for small to medium Tourism businesses.

Come and visit us at

Stand 1411

(next to the Small Hotelier Summit)

Pre Event Enquires to

1300 725 434

Your National EV Charging Partner www.shortstaychargers.com.au

OUR STRENGTHS ARE YOUR RESULTS

OUR BROKERS, WITH “HANDS ON” EXPERIENCE IN THE HOSPITALITY INDUSTRY, WILL LISTEN AND UNDERSTAND YOUR NEEDS. They will provide you with current market information and feedback, common sense advice and genuine realistic market appraisals.

■

Caravan / Holiday Parks

■

Motels

■

City & Country Hotels

■

Gaming Venues

■

Bars & Nightclubs

■

Management Rights

■

Resorts

■

General Business Sales

■

Property Investment Management

■

Bottle Shops

■

Supermarkets

■

Investment Properties

■

Hardware Stores

■

Cafes

When results matter, count on our knowledge and experience.

LEADING THE WAY IN ACCOMMODATION, HOSPITALITY AND BUSINESS SALES 1300 767 802 | VIC, QLD, NSW, SA, TAS

Connolly Roberts Estate Agents Pty Ltd 4/10 Lakewood Boulevard, Carrum Downs, Victoria 3201 Tel (03) 9580 5600 | email: mail@crebrokers.com www.crebrokers.com

INDEX A 3D Wall Panels

112

Accom Assist

1335

Accommodation Australia NSW

1332

ACCOMNEWS

954

Agilysys

941

Agoda International

1245

AH Beard

1030

All Electric Hospitality

1417

Amadeus

536

Aptus Business Solutions

358

Aqualogic

1125

ARA Fire Protection

555

ARMA - Australian Revenue Management Association

1437

Hopack

708

Classic Quilts Codelocks Asia Pacific

909

Hopper

1062

335

Hospitality and Retail Systems

849

Comfort Sleep Bedding

618

HSMAI - Asia Pacific

1362

Corporate Sign Industries

345

Humanforce Holdings

354

CoverStyl’ Designer Vinyl

1222

Hunter Amenities

722

CRE Brokers

1318

Hunter Technologies

1316

Crown Posture Bedding

1108

I

D

IKEA Group

524

812

INFOR

351

Designstuff Group

117

Dolphy Australia

1031

Integrated Decisions and Systems

746

DOMETIC

626

Intellisoftware

945

Dulux

912

International Interior Images

1016

1061

Duracell Australia

1208

Armstrong Flooring Australia

219

E

Aruma - Summerland Farm & Aussie Biscuits

612

Aspire Software (InnQuest Software & CMS Hospitality)

861

Aspiring Walls

208

ASSA ABLOY Global Solutions

742

Australia Chef Migration

1441

Australian Interior Landscapes

224

Australian Linen Supply

1344

Australian Sustainable Destinations Alliance

1204

Australian Tourism Industry Council

1210

Automatic Vending Specialists

1419

B Bambury Barkly Basics

1330 116

Bepoz

1252

Better Living Australia

823

BioPak

1215

Booking.com

645

BoxBrownie.com

144

Brintons Fine Carpet

216

Bunnings Group Limited

408

Buzz Products

916

BWH Hotels

1261

c

228

Chocamama Australia

Canary Technologies

261

Chat2 Concierge

134

Chiropedic Bedding

1142

Dependable Laundry Solutions

Ebest Hospitality

522

EC Carpets

232

Ecodownunder

718

Ecotourism Australia

1109

Elag Australia

1131

Englaon

137

ESG Asia Pacific

1230

Experience Oz Local Agent

1254

F fform

330

Flexkeeping Software

948

Flow Power

1312

Foxtel Business

652

Futurelog Futuresleep

Interscalit UAB

235

IPG SMART HOME

808

It's Simple

352

J Jands

1242

Jason Commercial

1321

K K9000 Dog Wash

1130

Kent Hospitality

530

Koala Sleep

1116

Kogan.com

809

L LG Business Solutions | LG Electronics Australia

551

Life Fitness Australia

1026

248

Lighthouse (formerly OTA Insight)

1152

816

Loftus Business Advisory

1453

Luxpanels

229

G GETC

432

M

GetDandy

1443

Macrotech

1043

Girbau Australia

1232

Magnetite

218

Global GreenTag

1315

Makita

1010

Golden Chain Motor Inns

1447

Marble Renewal

711

Mattress Resources Australia

1048

Grafico Group

114

Groups360

248

Mayfield Lighting

430

GuestPoint

657

Maytronics Australia

810

Guesty

462

Mews Systems

636

H

Modieus

107

Hanwha Vision

141

Montague

422

Heads On Pillows

1446

Mulberry Co

847

My Australian Career

HH Hotels

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

712 1435

Myma.ai

1036

Roomstay

846

Tri Nature

1218

MyPOS

656

Roubler

857

mySmart

150

S

TrustYou

1151

TubeCo

332

Typsy

238

N

Saba Hospitality

244

NABERS

1310

SafetyCulture

442

Nayax

952

Salto Systems

436

Nero Tapware

630

Sealy Commercial

942

Uberflow

1110

Nespresso Professional

1122

Segafredo Zanetti

1212

Ubiqua Lighting Australia

222

NettZero

1209

Scentcares

709

V

NewBook

552

Shiji Group

255

VANITY GROUP

1022

Nextrend Furniture

210

Shop for Shops

922

Nufurn

126

Short Stay Charges

1411

Vendella Australia

402

Nuvho

1346

SIHOT ASIA PACIFIC

758

Veridia

1117

Silant

642

Verkada

545

Vintech Systems

542

O

U

Oak Grove Upholstery

120

Silver Chef Limited

609

Octopus LED Screens

1001

SiteMinder

745

W

Olimpia Splendid

1042

Sleepmaker

616

WATERBOX

1217

OMF Original Mattress Factory

622

Snack Brands Australia

1422

Waterlogic Australia

1326

OneMusic Australia

1229

Snack Proud

1421

Westan

724

Oracle Corporation Australia

1146

Sofa Bed Specialists

918 1136

1115

1141

SPL

Who Gives a Crap

Ozone CPS

Standard Textile

438

Windcave

754

Stoked Stainless

109

Winning Moves Australia

1345

STR

1337

Worktones

1211

Streakwave Australia

958

X Xn protel Systems Australia

P Pacific Green

608

Pacific PropTech Group

908

Peak Revenue

237

Phat Sourcing

508

Streamvision

1246

Premium Surface Protection

110

Suite Design

122

Premrest

1132

Superloop

622

PriceLabs

1162

Sway Curtains

608

Protect a Bed/Sleep Corp

1121

Purchaseplus

140

SWISSTRADE

822

Q Qingdao Kutesmart

1216

R

T Talk Agency

1258

Tasmanian Tonic Company

1423

Taste Studios

1025

Random Harvest

1425

RapidClean

924

Tea Tonic

1427

Remarkable Outdoor Living

316 +416

Temple & Webster

516

Resly

646

The Clorox Group

716

Resort Brokers Australia

135

The Furniture Shack

322

Revinate

251

The Smith's Snackfoods Company

911

The Solar Broker

811

TLR Global

762

Top Shelf Concepts

1008

Tourism Brokers

1431

RezExpert Central

962

Riverslea Brands

1226

RMS (Australia)

752

Room

230

Room Price Genie

636

1145

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

229

Summit A

18 September - SMALL HOTELIERS Summit 19 September - SUSTAINABLE HOTEL SUMMIT

1453

SUMMIT B

1345 1343

1346

venue kitchen

1344

1145

1362

1261

1162

1258

1158

1254

1153

1154

1252

1151

1242

1061

1053

coffee By

1048

1146 1144

1245

18 September - HOTEL MARKETING Summit 19 September - REVENUE & DISTRIBUTION Summit

1043

1046

945

1062

962

958

857

954 952

849

948

847

946

845

1141 1142

1042

1136

1036

941

room with a view podcast

846

745

venue kitchen

942

1441

1443

1447

1446

1246

summit b

1155

FLOORPLAN

1437

1337

CONNECTIONS BAR

1335

1434

1433

1431

1435

1436

1332 1229

novacancy CENTRAL LOUNGE

1132

1230

1131

1226

1125

1130

1031

1030

1326 1424

1323

1422

1321

1222

1121

1318

1217

1218

1117

1316

1215

1216

1115

1312

1211

1212

1310

1209

1210

1026 1126

1025

924 1022

1122

823 822

922

1407

1411

1417

1419

1421

1423

1425

1427

1330

1232

SUMMIT A

918 1116

1110 1109

1208

1010 1108

1204 1202

1101

1102

916

1016

1001

911

912

811

812

711

909

910

809

810

709

1008

908

808

1002

2025 STAND BOOKINGS

NETWORKING LOUNGE

welcome

ENTRY 230

NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

816

summit c

18 September - Hotel Technology SUMMIT 19 September - Hotel Leaders Summit

glasshouse 18 September - FUTURE LEADERS SUMMIT 19 September - PEOPLE & CULTURE Summit

download the new event app!

762

861

662

758

657

656

754

653

752

555

562

462

363

556

455

358

451

652

551

552

351

Get the latest

261

354

255

352

251

446

345

event information

SUMMIT C

Recharge lounge 742

642

542

442

438 content hub

436

335

145

244

143

242

141

238

137 135

336

235

236

432

332

331

232

430

330

229

230

219

224

123

530

126

630

128

134

636

237

248

148

545

146

646

144

645

346

140

746

HOTEL TECH DEMOS

138

ideas juice BAR

150

hotel technology

626 524

722

622

522

422

322

222

122

724

618

716

616

712

aussie biscouit lounge

218 516

416

316

117

216

708

609

DESIGN TALKS 608

508

408

210

109

112

611

208

107

110

710

114

116

718

120

hotel FURNITURE, INTERIORS & DESIGN

CAFETERIA 602

402

EXIT GLASSHOUSE THIS WAY DOWN-LONG NoVacancy Hotel + Accommodation Industry Expo | 2024 Event Magazine

231

You don’t need a magic lamp for outstanding operations and remarkable revenue management.

You need a tech stack with Mews and RoomPriceGenie.

Find us both at Stand 636 or scan to see a shared hotel success story: roompricegenie.com

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