NoVacancy 2024 Event Magazine by terrapinnaus

18-19 September 2024

ICC Sydney Exhibition Centre

THE #1 HOTEL + ACCOMMODATION INDUSTRY EVENT download the new event app!

Welcome to NoVacancy 2024!

We are delighted to welcome you back to NoVacancy, set to be our biggest and best event yet. Whether you’re a first-timer or a seasoned attendee, we thank you for being an integral part of making this event a reality.

As we observe the current market stabilising in 2024, we expect significant advancements and exciting opportunities moving forward. NoVacancy continues to be Australia’s largest and leading hotel and accommodation expo, attracting top hoteliers from across the nation through our new partnerships in various states. As a national event, we are committed to bringing together the best in the business under one roof.

Over the next two days, immerse yourself in our carefully curated selection of over 250 cutting-edge exhibitors showcasing the latest innovations in the hotel space. We are excited to welcome new exhibitors who bring fresh perspectives, exciting products, and groundbreaking solutions to this year’s event. With the industry’s most influential decision-makers, leaders and experts gathered here, seize the opportunity to connect, explore, and discover new possibilities for your business.

This year, we are featuring a total of nine summits, including our newest additions—the Future Leaders Summit and the People & Culture Summit. Across these summits, you’ll have the opportunity to hear from 150 inspiring speakers, each bringing unique insights and expertise to the table. Each session is designed to captivate, shift mindsets, and address the most pressing challenges in the field. Additionally, enjoy a live podcast hosted by industry icons who will delve into dynamic industry discussions, ensuring you leave inspired.

We are proud to announce the return of our Women in Accommodation Breakfast after its hugely successful debut. This event promises to deliver valuable insights from top female leaders in the industry. Our commitment to gender equality remains strong, with a minimum 50% female representation across our speaker program.

NoVacancy wouldn’t be complete without ample networking opportunities. Take advantage of this incredible chance to connect and collaborate, whether in our many networking lounges on the show floor or at the NoVacancy Central Lounge. This year, we’re also excited to introduce our new mobile app, designed to help you connect with fellow attendees, schedule meetings, and stay updated on all event happenings. Download it now to enhance your NoVacancy experience!

On behalf of the NoVacancy team, we express our heartfelt gratitude for attending this year’s event. Our team, along with our exhibitors, sponsors, and speakers, have poured their passion, dedication, and commitment into ensuring a successful experience. We truly hope you find it valuable and look forward to seeing you again in 2025.

Gatfield Event Director NoVacancy

MEET THE TEAM

Matthew

Aryan Panjiar Networking Manager

Meg O’Brien Networking Manager

Rita Nehme Marketing Director

Laura Flannery Marketing Manager

Benton Ng Production Director

Genevieve Page Conference Producer

Josko Kazija Business Development Manager

Jason Gazal Exhibition Manager

Pinky Ho Event Operations Manager

Matthew Williams Managing Director

MEDIA AND INDUSTRY PARTNERS With

EVENT INFORMATION

ORGANISERS OFFICE

Located on level 5 of the Exhibition Centre.

LOST AND FOUND

Please enquire at the ICC Sydney Exhibition Centre customer Service Desk located on level 2 next to hall 4.

FIRST AID

In the event of any accident or emergency, please report this to an Organiser at the Organiser’s Office or Security at the entry of the show.

ATMs

ATMs are located at the southern end of level 2 at the ICC Sydney Exhibition Centre.

TOILETS

Please see the show map at the back of this magazine for locations of toilets including disabled facilities. Directional signage also exists on the high walls of the venue inside the halls.

CLOAKROOM

The venue cloakroom is located on level 2 next to hall 4 (Customer Service Desk).

NO SMOKING

The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated smoking areas should you wish to smoke.

NO CANVASSING

Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, except by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organiser’s Office located on level 5 of the Exhibition Centre.

PRIVACY

Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns, please contact Terrapinn on +61 2 7208 8162.

WHAT’S ON

Product Sourcing

Gathering over 250 cutting-edge exhibitors showcasing innovations and solutions for every aspect of your accommodation business, we are thrilled to bring together the best in the industry under one roof. These innovators and their teams are experts in their field, so be sure to leverage and explore this years exciting suite of solutions.

For a full list of exhibitors, please see pages 228-229.

The Summits

Featuring nine summits, including our newest additions—the Future Leaders Summit and the People & Culture Summit – immerse yourself in these comprehensive sessions designed to give you practical advice, growth strategies and the opportunity to listen in on dynamic discussions on pressing challenges within the industry. Customise your agenda from a range of engaging sessions tailored to various business functions at the summits.

For the full agenda, see pages 12-15.

Wednesday | Summit A

Women in accommodation Breakfast returns

Returning for its second year after a hugely successful debut, our Women In Accommodation Breakfast promises to be aweinspiring, aiming to deliver valuable insights and encourage thought-provoking ideas of empowering the next generation of female leaders. Join acclaimed panelists Dr Isabella Allan, Author and Negotiation Expert; Sarah Derry, Former CEO at Accor; Mary Hogg, Senior HR at Hilton Australasia and Kylie Thuyen, Director of Talent & Culture at Swissôtel Sydney. Examining topics such as mentorship, sponsorship, communication and negotiation techniques, and ways of overcoming gender bias—essential components for advancing in leadership roles. Don’t miss this amazing opportunity to connect with fellow professionals, gain empowerment, and fuel your leadership journey.

Speakers: Sarah Derry, Leadership Advisor; Mary Hogg, Senior Director HR - Australasia, Hilton; Kylie Thuyen, Director of Talent & Culture, Swissotel Sydney; and Dr Isabella Allen, Author & Director, Dr Isabella Allen. LOCATION-DOT Thursday 19th September, 8am, Summit B - Level 5 on the main show floor. Limited space available.

Please see the NoVacancy website for more details.

People & Culture Summit

NEW

People and culture are the heart of every workplace, fundamentally driving its success. Our new People & Culture Summit will delve into dynamic and transformative strategies that can ensure the longevity of your business. Expect themes such as ‘Shifting Your Mindset’ where innovative approaches to recruiting and retaining top talent are explored, emphasizing flexibility and forward-thinking. ‘Creating and Communicating Career Pathways’ aims to provide insights on developing clear, compelling career growth opportunities for employees, enhancing motivation and loyalty. Whilst the fundamentally important “Cultural Sensitivity” training addresses the need for effective communication and understanding, ensuring inclusive and respectful workplace dynamics. Join us to gain invaluable knowledge and practical tools to elevate your business through its most vital asset: its people. Please see the NoVacancy website for session times and details.

Future Leaders Summit

NEW

Leadership is inherently personal, with no two leaders alike. At the newly introduced Future Leaders Summit, this theme will be at the forefront as we explore the diverse intersections that shape leadership styles. Designed to inspire new and emerging leaders, this summit will feature current and future leaders sharing their views and experiences to foster a smooth transition for the next generation of upcoming leaders. By delving into the realms of emotional intelligence, we will uncover how leaders can form deep connections with their teams. They will discuss the significance of modeling by example, demonstrating how authentic actions can inspire and motivate. The summit will also highlight the crucial roles of vulnerability and visibility in leadership, showing that transparency and presence foster trust and drive success. This summit will offer invaluable insights into the multifaceted nature of leadership, underscoring that the journey to effective leadership is as unique as the individuals who embark on it.

Find this event on Day One, from 10:30am – 12:30pm.

NoVacancy Central Lounge

Engage in meaningful conversations, strike lucrative deals, and forge valuable business relationships. Located at the heart of the show floor, our exclusive space offers an unforgettable experience with live music and delectable catering. Elevate your business, seize opportunities, and make your mark in the industry at the NoVacancy Central Lounge.

NoVacancy Connections Bar

A unique space and collaborative project with Torrens University’s budding interior design students is set to be a feature at this year’s event. The bar, designed to encourage connections, stimulate innovation, and offer a vibrant environment for networking and unwinding, is a must-visit. Immerse yourself and engage with industry professionals in an exceptional setting.

Amadeus Content Hub

Discover the future of accommodation solutions at the Amadeus Content Hub, located on the exhibition show floor. Over two action-packed days, Amadeus will present a series of engaging 20-minute mini-sessions designed to showcase the latest software innovations and industry trends.

Whether you are new to Amadeus or an existing partner, join us to explore cutting-edge solutions and gain valuable insights into the latest advancements in the accommodation industry. Don’t miss this opportunity to stay ahead of the curve and enhance your knowledge.

Live Podcast Sessions

Join us for a special live podcasting session across two days of the acclaimed “A Room With A View” podcast in association with Myma.ai will be interviewing directly from the NoVacancy floor. Hosted by industry icons Scott Boyes, CEO & Co-Founder of Trilogy Hotels, and Grant Alchin, COO & Co-Founder of Trilogy Hotels, this podcast delves into the heart of hospitality, leadership, and the visitor economy.

This unique opportunity will see Scott and Grant welcome a variety of guests to share their insights on leadership and have dynamic discussions on the hotel industry. Be sure to schedule this into your agenda and gain valuable knowledge from leading experts.

Sponsored by Myma.ai and A Room With a View

NoVacancy App

NEW

We are thrilled to unveil our new mobile app this year, created to help you connect with fellow attendees, schedule meetings, and stay informed about all event activities. Download it now to elevate your NoVacancy experience.

Hotel Technology Demos

Discover the future of technology at the NoVacancy Expo with our innovative 20-minute Demos. Say goodbye to long Zoom meetings with sales reps and complicated automation processes. Our concise demos offer a quick and clear overview of the solutions showcased at the event. If something catches your eye, visit the providers booth.

NEW

Unlock Key Sustainability Insights with Global GreenTag

NoVacancy 2024 is proud to present the Global GreenTag Information Hub—a comprehensive resource dedicated to the latest in sustainability. This hub will serve as your go-to destination for insights on sustainable products, innovations, and practices, all certified by Global GreenTag.

Designed to help you stay informed, the Information Hub will cover crucial topics such as human health, ethical labor, and environmental impact, including the advanced NaturePositive+ Standard. Whether you’re looking to make smarter purchasing decisions or simply stay ahead of the curve, this hub offers the knowledge and connections you need.

Join us at the Global GreenTag Information Hub to engage and discover cutting-edge sustainable solutions, and contribute to a greener future.

10:30 AM

Small Hotelier Summit

SUMMIT A pages 30-31

10:30 AM

Supporting the underdog - Boutique hotels, weaving a strong local story

Samson Tiew, Director - Hospitality, One Design Office; Kelley Rigby, Founder/Director, Letts Group

11:30 AM

12:30 PM

Navigating the corporate travel landscape: A guide to GDS and online booking tools

Gemma McCourt, Commercial Performance Officer, Mandala Hotels and Resorts; Mike Evans, Director of Sales, Amadeus; Christine Stevens, Regional Manager Sleepspace AU/NZ, CTM Corporate Travel Management; Zahrah Roush, Head of Supply ANZ, Flight Centre Travel Group; Jess Ogley,Technical Solutions Consultant,Serko

Exploring ways to make your hotel more accessible

Kerry Williams, CEO, Accessible Accommodation; Andrea Comastri, Director, Hotel Etico; Andrea Kenworthy, Account Manager, Bunnings Group; Julie Jones, Editor, Writer and Co-Founder, Travel Without Limits

1:30 PM

Transforming data into insights: Strategies for effective data utilisation

1:30

2:30

Joanne Cohen, Account Manager, Pacific, STR; Jacqueline Choo, Business Development Manager, STR

2:00 PM

Achieving results with low-cost marketing strategies

Emily Stephens, Founder, The Accommodation Project; Bart Sobies, Chief Operating Officer, iBooked.Online

2:30 PM

Lights, camera, action: Maximising your social media presence with video content specifically through Facebook, Instagram and Tiktok

Kate Branch, Chief Marketing Officer, Emerald City Hotels

3:00 PM

Financing in this climate for small hoteliers

Sonny Vrebac, CEO and CoFounder, Bubbletent Australia

3:30 PM

6 practical profit tipstowards $100,000 + p.a.

3:30 PM

Eoin Loftus GAICD, Founder & Board Member, Australian Tourism Commission

4:00 PM

Data to implementation –The outside looking in Gabrielle Daniels, CEO, GDHB Solutions

Hotel Technology Summit

SUMMIT C pages 34-35

Supercharge your hotel with AI Vijesh Yoganathan, Regional Director - APAC, Canary Technologies

Is your tech stack cutting it?

Nick Ellis, Chief Operating Officer, The Shores Motel Group; Howard Phung, Director of Digital, Data & Technology, Pro-Invest Group; Patrick Andres, Regional Vice President Hotels Asia-Pacific, Oracle Hospitality, Oracle; Ted Horner, Owner, E Horner & Associates; Vijesh Yoganathan, Regional Director - APAC, Canary Technologies

What’s the next big thing for hotels and AI

David Thompson, CEO & Co-Founder, Myma.ai; Bryson Koehler, CEO, Revinate; Grant Alchin COO, Trilogy Hotels

Hotel Marketing Summit  SUMMIT B pages 38-39

Marketing strategies for hotel profitability

Marc Von Arnim, General Manager, Capella Hotels and Resorts; Miki Sherry, Regional Director, Revinate; Amy Cherry, Director Digital Media MEA APAC, Accor; André Jacques, Regional Director of Marketing, Pacific, and Director of Sales & Marketing,The Langham Melbourne

How Rambla and Pro-invest hotels leveraged digital marketing to open 13 properties in <24 months

Cooper Jitts, Owner, Talk Agency; Sammy Brickwood, Account Director, Talk Agency; Alexander West, Digital Marketing Manager, ProInvest Group; Andrew Hewitt, Group Manager, Rambla Group

From insights to action: Leveraging trends and research in travel marketing

AGENDA | THURSDAY

Revenue & Distribution Summit

pages 42-43

10:30 AM

Stop working in silos and start creating profitable outcomes: Revenue meet Marketing, Marketing meet Revenue

10:30 AM

11:30 AM

12:30

Matthias Dybing, Director, Nuvho

11:00 AM

The inseparability of data, revenue optimisation and distribution that’s revolutionising hotels

Leah Rankin, Chief Product Officer, SiteMinder

Profit drivers and cost efficiency: Practical strategies to boost revenue

Nicola McGlinchley, Cluster Revenue Manager, Marriott International; Kerry Gouws, Program Performance Manager, Marketing Programs, Expedia; Eoin Loftus GAICD, Business Advisor South Australian Tourism Commission; Lachlan Harris, Group Director of Commercial, La Vie Hotels & Resorts

Why guests should be part of the sustainability journey Christopher Warren, Founder, WISE Sustainability

SUMMIT C pages 50-51

Staying ahead of the curve: Unlocking growth in the evolving accommodation landscape

Matthew Burke, Regional Director - Pacific, Central South Asia & Japan, STR

1:30

Striking the balance: Optimise human relationships along with revenue management systems

Mark Tierney, General Manager Revenue Optimisation & Commercial Strategy, G'Day Group; Shaizeen Contractor, Chief Commercial Officer, Trilogy Hotels; Klaus Kohlmayr, Chief Evangelist & Development Officer, IDeaS Revenue; Yona Heyward, Senior Director, Heyward Group

How to harness big data for strategic and precision pricing

Shankar Kotha, Chief Commercial Officer, CLLIX Apartments and Hotels; Georgina Williams, Acting CEO, Australian Revenue Management Association; Christine Tan, Vice President of Sales - Asia Pacific, Lighthouse; Jane Caiger, Director of Revenue & BI, Voyages Ayers Rock Resort; Clare Coyle, Commercial Director, Doma Hotels

Sustainability at the core: Instilling sustainable practices in your hotels DNA

Huon Hoogesterger, CEO, Smart Commercial Solar; Dr Christopher Warren, Chief Scientific Officer & Founder, Wise Sustainability; Hugo van Roermund, Tree Planting Officer, Hotels for Trees; Carol Nesbitt, CEO, Flexkeeping

Sustainability certifications; Breaking it down

Sarah Rhodes, Founder, Plastic Free Southeast Asia; Dr Nana Bortsie-Aryee, Program Director, Global GreenTag Intenrational; Kathryn Carling, General Manager, Doma Hotels; Natasha Montesalvo, Principal Consultant, Earthcheck

Sustainable investment: Insights into the Australian landscape

Caspar P. Schmidt, Founder & Managing Director, QCC Collection Group & CEO Motif Retreats; Alison Greer, Co-Founder, GoKinda; Anthony Ursino, General Counsel, Pro-invest Group APAC; Kristina Pacheo, Founder, Maurph Design for Wellness & Leisure

Making friends with the white label management model

Jerry Xu, CEO, La Vie Hotels & Resorts; Scott Boyes, CEO, Trilogy Hotels; Jude Bolger, Co-Founder & CEO, Nuvho; John Zeckendorf, Principal, Mandalay Hospitality Group; Jennifer Davey, Director, Horwath HTL

Strategic leadership: Building a culture of well-being for optimal business success

Rod Munro, Managing Director, BWH Hotels; Jeffrey van Vorsselen, Managing Director The Langham, Melbourne, Regional Vice President, Operations - Pacific & South East Asia, Langham Hospitality Group; Danilo Curcuruto, Director, Development - Australasia, Radisson Hotel Group; Kerry Williams, CEO, Accessible Accommodation; Dan Cockerrell, CEO, Torrens University

Through leadership eyes: Developing adaptive leadership skills to manage diverse teams

Adrian Williams, Chief Operating Officer PMEPacific, Accor ; Matt Cameron-Smith, CEO, Voyages Tourism Indigenous Australia; Trent Innes, Chief Growth Officer, SiteMinder; Patrick Lonergan, Head of Hotels, Hospitality and Leisure, Mulpha International

2:30

Maximising hotel revenue with AI and data: Doing more with less Luke Rayner, National Revenue Manager Tourism, Ingenia Communities; Chris Hallett - Director of Revenue Performance, East Asia & Pacific (EAPAC); Amit Peshawari, GM GM - Asia Pacific & Oceania at Lighthouse; Telena Frost, Senior Revenue Manager, Choice Hotels

The extra mile: Looking beyond traditional revenue streams

3:30 PM

Kristy Edwards, Director of Revenue Optimisation, BWH Hotels; Daniella Tonetto, Senior Regional Commercial Director, Hilton; Jeremy Colahan, General Manager, Hotel X Fortitude Valley; Nicole Hollmann, Senior Revenue Manager, Australian Revenue Management Association

The benefits of urban hotels utilising ecotourism to attract guests

Elissa Keenan, Chief Executive Officer, Ecotourism Australia; Jorn Wisselink, Head of Commerce, Start Reverse and Wildaroo Resorts; Jessica Keen, Industry Development & Capability Manager, Australian Tourism Export Council; Christopher Warren, Founder, WISE Sustainability

3:30 PM

Sustainable stays: Latest insights into energy management for hotels

Brendon Granger, Chief Experience Officer, Technology4hotels

4:00 PM

Government policy movements impacting energy efficiency and sustainability in accommodation and hospitality

Andrew Buchel, Sector Lead, Australian Built Environment Rating System (NABERS)

The view from the top: Unpacking the next 5 years

Melissa Kalan, Founding Director, Australian Revenue Management Association; Wayne Taranto, COO, Ovolo Hotels; Bernie Hogan, CEO, QLD Hotels Association; Mark Condi, CEO, Duxton Hospitality; Alexander Alt, Executive Vice President - Oracle Hospitality and Oracle Retail

Shifting focus: From revenue to profit in hospitality commercial strategies by HSMAI

Kari Hunter - Senior Director Commercial and Revenue Management, CHOICE Hotels; John Thompson, Chief Commercial Officer, Salter Brothers Hospitality; Anne Gill - Vice President Commercial Market Strategy & Performance - Pacific, Accor; Shaizeen Contractor – Chief Commercial Officer, Trilogy Hotels; Jackie Douglas, President, HSMAI Asia Pacific

Design Talks

SUMMIT D pages 56-57

Why we Dine: Its (not) about the food

Deborah De Jong, Interior Designer, Deborah De Jong Consulting and Callie van der Merwe, CEO, COOOP

People & Culture Summit

GLASSROoM page 62 10:30 AM

Creating and communicating career pathways to employees

Kylie Thuyen, Director of Talent and Culture, SwissHotel; Michelle Finney, General Manager, Meriton Suites; Andrea Comastri, CEO & Co-founder, Hotel Etico; David Sude Area GM, QT Hotels and Resorts; Janet McNab, General Manager, Sheraton Grand Sydney Hyde Park 11:30 AM

Converting hotels to coliving spaces: A new trend?

Kristi Wayman, Director of Design, Pro-Invest Group; Stephen O’Keeffe, Managing Director, Patience Modular; Madeleine Joyce, Senior Associate, National Interiors Lead Hospitality, Architectus; Peter Pfister, VP Operations Australia, G.C.P. Hospitality

Biophilic design: Making it more affordable, accessible and profitable for your hotel

12:30 PM

1:30 PM

Ozge Fettahlioglu, Managing Director, Cocoplum; Joanne Caughtry, Director, Sea of Ideas Design Studio

Utilising spaces and experiences to enhance the guest experience

Tracey Wiles, Principal and Regional Interior design leader, Woods Bagot; Angela Biddle, Principal, FK Architects; Callie van der Merwe, CEO, COOOP

Cultural Sensitivity: Training for global and multicultural teams

Mary Hogg, AHICE HR; Tom Fitzgerald, Director of Human Resources and Regional Director of Human Resources for the Pacific Region; Lydia MacDonell, Area Talent & Culture Manager, Accor; Katherine Jenkins, Head of People & Culture, Meriton Suites; Jorn Wisselink, CEO, Start Reverse

Looking after your employees: Initiatives shaping positive workplace culture and well-being

Leanne Stocks, Regional Director of CommercialAustralasia & WorldHotels APAC BWH; Stephanie Lopesi, Portfolio Director of Talent & Culture, Salter Brothers and Accor; Rowena Carter, Director of People & Culture, Four Seasons Hotels & Resorts; Nicole Downs, Group Director of People and Performance, Ovolo Hotels; Caspar Schmidt, Founder & Managing Director, QCC Collection Group & CEO, Motif Retreats

11:15 AM

amadeus content hub  stand 536 page 65

GDS Media: Are you ready to win more travel agency bookings?

Brian Collins, GDS Media expert, Amadeus Hospitality

PM A digital media approach to Brand.com growth

12:15

Jana Doebbert, Digital Media Expert, Amadeus Hospitality

PM Delphi Diagramming: Elevating event planning with dynamic floorplan diagramming

2:15

Angel Yap, Delphi Product Specialist, Amadeus Hospitality

HotSOS leading the way in sustainable hotel operations for a better guest experience

Isabelle Lai, HotSOS Product Specialist, Amadeus Hospitality

3:15 PM

3:30 PM

Who are you missing from your project team? Maximising return from your refurbishment project with Feng Shui design

Jane Langof, Founder, FengShui Concepts

Evolution of traditional hotel spaces and incorporating various cultural practices in design

Ozge Fettahlioglu, Managing Director, Cocoplum; Jane Langof, Founder, FengShui Concepts; Cate Liedtke, CEO & Principal Designer, Catherinne de Meur Interiors

Summerland Farm is a 238-acre macadamia and avocado farm in the beautiful Ballina-Byron hinterland. A multi-award winning attraction, Summerland Farm is also a wholesale supplier of quality hospitality products such as macadamias.

Experience the High Return Hospitality Di erence

As a hospitality provider, you’re in the experience business.

That’s why Agilysys precision-engineered Property Management System uses advanced technology and AI logic to maximise Return On Experience–taking your ability to delight guests, retain sta and grow margins to a whole new level.

Every moment, at every hospitality touchpoint, your guests, employees and operational workflows generate a sea of data. Agilysys PMS consolidates data in real time–while smart insights synthesise, filter and target it to fit your rules.

The result? You deliver more personalised guest stays, greater sta empowerment and more frictionless operations.

SPEAKERS

Daniella

SPEAKERS

Puneet

Rowena

Sammy Brickwood

Sarah Rhodes

Scott Boyes

Shaizeen Contractor Chief Commercial Officer Trilogy Hotels

Shankar Kotha

Stacey Plaine

Ted Horner

Tom Fitzgerald

Tracey

Innes

Victoria

Vijesh Yoganathan

Yona Heyward

Zahrah Roush

Clare Coyle

Jo Caughtry

Top 5 TRENDS

If there’s one thing the hotel industry has mastered over the past few years, it’s adaptation. Whether facing the current rising living challenges or tackling issues of labour shortages, and evolving guest expectations, we’ve learned to be agile and responsive to industry shifts. Staying ahead requires keeping up with the latest trends and developments. Over the past 12 months, we’ve engaged with hundreds of leaders in the hotel and accommodation sector to identify the top five trends you need to know this year. Additionally, with the rising cost of living, there’s a growing interest in regional and domestic travel, making it essential for hotel & accommodation providers to adapt and cater to these shifts effectively.

Currently here are the top five trends in the hotels and accommodation sector in Australia for 2024:

1.

Personalised Experiences Through AI and Big Data

Advanced analytics and AI are being increasingly utilised to create hyper-personalised guest experiences. A report by Accenture indicates that 83% of consumers are willing to share their data for a more personalised experience. AI-powered chatbots and virtual assistants are enhancing customer service by providing quick and intelligent responses to inquiries, reducing wait times and improving overall guest satisfaction. This technology allows hotels to anticipate guest needs and preferences, thereby offering tailored services and recommendations. The global AI in the hospitality market is projected to grow at a Compound Annual Growth Rate (CAGR) of 60% until 2033 (Epos Now).

If you’re eager to delve deeper into AI’s transformative impact on marketing, join us at the Hotel Marketing and Small Hotelier Summits. Here, we’ll thoroughly explore AI-driven tools, strategies, and necessary precautions for effective marketing. At the Revenue & Distribution Summit, discover how AI can enhance market segmentation, enabling you to predict trends, personalise guest experiences, and boost profitability. Meanwhile, the Hotel Technology Summit will shed light on leveraging AI to streamline operations, ultimately saving time and money. No matter your familiarity with AI, our expert speakers and panellists will offer valuable insights to help you harness AI’s potential for your hotel.

Don’t Miss:

 What’s the next big thing for hotels and AI Hotel Technology Summit, Day 1, 12:30pm

 Transforming data into insights: Strategies for effective data utilisation Small Hotelier Summit, Day 1, 12:30pm

 Maximising hotel revenue with AI and data: Doing more with less Revenue & Distribution Summit, Day 2, 10:30am

2. Sustainability and Eco-friendly Practices

The hotel & accommodation industry is increasingly focusing on sustainability to appeal to eco-conscious travellers. A significant 76% of travellers express a desire to travel more sustainably, according to Booking.com. Hotels are responding by reducing energy consumption and transitioning to renewable energy sources like solar and wind power. Many hotels are also eliminating singleuse plastics and opting for sustainable materials in their amenities (Hospitality Insights) (Epos Now). Additionally, initiatives such as installing smart energy management systems and promoting eco-friendly transportation options are becoming more common.

3.

The importance of employee and staff welfare

Sustainability should be on everyone’s agenda in 2024. Embracing sustainability is not just a trend; it’s a smart business move that aligns with the evolving preferences of your customers. This year at NoVacancy, we have an entire summit dedicated to helping you achieve your goals. We understand that taking the first steps can be challenging, so we have assembled a stellar lineup of experts to share simple yet effective initiatives that can make a big difference for our people, profit, and planet. We’ll explore successful sustainability initiatives that not only work but have the potential to boost your revenue; how to measure and communicate your sustainability metrics; energy efficiency solutions; and strategies to overcome common challenges. Additionally, we’ll examine how hotel design can contribute to minimising your environmental footprint from day one.

Explore a curated collection of the best eco-friendly products and services to meet all your sustainability needs, from FF&E and sustainable lighting to energy and cost-saving solutions.

Don’t Miss:

 Sustainability at the core: Instilling sustainable practices in your hotels DNA

Sustainable Hotel Summit, Day 2, 11:30am

 Sustainability certifications; breaking it down

Sustainable Hotel Summit, Day 2, 12:30pm

 The benefits of urban hotels utilising ecotourism to attract guests

Sustainable Hotel Summit, Day 2, 2:30pm

The success of any hotel or hospitality business is deeply intertwined with the well-being of its staff. Happy, healthy employees are more engaged, productive, and motivated, which translates into better guest experiences and improved operational efficiency. Recognising this, we have introduced the People & Culture Summit at NoVacancy 2024, dedicated to addressing the critical role of employee welfare and creating a positive workplace culture.

Employee well-being encompasses physical health, mental health, and overall job satisfaction. In an industry where the quality of service can significantly impact customer satisfaction and business reputation, ensuring that staff feel valued and supported is essential. A study by the Global Wellness Institute highlights that companies investing in employee wellness programs see an average return on investment (ROI) of $3.27 for every dollar spent. This underscores the economic benefits of prioritising staff welfare.

At the People & Culture Summit, we will focus on strategies to enhance employee well-being, such as implementing comprehensive wellness programs, offering mental health support, and promoting work-life balance. Additionally, fostering a positive work environment that emphasises respect, recognition, and career development opportunities is crucial for retaining top talent and reducing turnover rates. According to a survey by Gallup, companies with highly engaged workforces outperform their peers by 147% in earnings per share.

Join us at the People & Culture Summit at NoVacancy 2024 to learn from industry experts about effective practices and innovative solutions to enhance your staff’s well-being. By investing in your employees, you invest in the future success of your business.

Don’t Miss:

 Creating and communicating career pathways to employees

People & Culture Summit, Day 2, 10:30am

 Cultural sensitivity: Training for global and multicultural teams

People & Culture Summit, Day 2, 11:30am

 Looking after your employees: Initiatives shaping positive workplace culture and well-being People & Culture Summit, Day 2, 12:30pm

4. The adoption of contactless technologies continues to surge

QR codes, mobile check-ins, digital keys, and Iot devices for smart rooms are becoming standard in hotels. These technologies enhance guest convenience and operational efficiency while minimising physical contact. A survey by Oracle Hospitality found that 73% of hotel guests prefer to use their smartphones to manage their hotel experience, including check-in and room access. Additionally, investments in technology infrastructure, such as advanced reservation and payment systems, are helping hotels streamline operations and improve customer satisfaction.

Don’t Miss:

 Is your tech stack cutting it?

Hotel Technology Summit, Day 1, 10:30am

 Leveraging technology to improve guest experience

Hotel Technology Summit, Day 1, 2:30pm

 Exploring innovative technologies to boost your hotel operations

Hotel Technology Summit, Day 1, 3:30pm

5.

Rising Costs

As we continue to navigate challenges thrown at us by the pandemic, we’re now having to navigate rising cost of living, inflation and economic uncertainty. Inflation has remained at a high average of 7% globally. Not only are labour, energy, and commodities becoming more expensive, guests are also feeling the pinch of the cost of living, impacting their ability to prioritise spending on hotel stays and experiences.

This means it’s important to think innovatively to grow and adapt. By actively exploring new opportunities to enhance your offerings and reduce costs you can drive sustainable growth, even during economic uncertainty. Check out the Revenue and Distribution Summit, where we will be looking at practical strategies to boost revenue across all departments. We’ll cover smart pricing strategies, optimising distribution strategy, and understanding your guests booking behaviour, so you can optimise your revenue even in an uncertain economy.

Over at the Hotel Marketing Summit, we’ll cover a range of topics that focus on the most cost-effective marketing tools for your hotel, from marketing strategies to suit your budget to saving costs by using your phone to create professional quality video and photos. At the Small Hotelier Summit, we’re also prioritising your budget, where we’ll delve into low cost and no cost tools that make a big impact. Don’t miss the Hotel Technology Summit, where we’ll explore the technology that can streamline your operations and ultimately save you time and money. And at the Hotel Leaders Summit, we’ll explore the burning topic at the front of everyone’s agenda - going beyond traditional work perks to ensure you can recruit and retain the skilled staff you need to keep your hotel thriving.

Don’t Miss:

 Profit drivers and Cost efficiency: Practical strategies to boost revenue

Revenue & Distribution Summit, Day 2, 11:30am

 Achieving results with low-cost marketing strategies

Small Hotelier Summit, Day 1, 2pm

 Strategic leadership: Building a culture of well-being for optimal business success

Hotel Leaders Summit, Day 2, 12:30pm

Dedicated Business Team

Our Business Development Managers and Account Managers can partner with your business to provide support with quotes, project management and product sourcing, even if it’s something we don’t stock in-store.

Exclusive PowerPass Pricing

Benefit from exclusive pricing* on a wide range of products and services across the store and speak to our Team about being added to your organisation’s price list.

Useful Digital Tools

The Bunnings Trade website or the PowerPass App allows you to check stock availability, view exclusive PowerPass prices, and track with e-receipts.

Easy and Flexible Fulfilment

With locations all over Australia, we offer convenient fulfilment options including next day, click and collect* as well as delivery.

For more info on PowerPass, scan the QR code. To sign up, or to link your PowerPass account, email Organisationsnsw@bunnings.com.au

*Terms and conditions apply. See trade.bunnings.com.au/powerpass for full details

Why nature first is more important than carbon reduction

Global production and consumption have unfortunately some distance to go to come in line with ‘sustainability’ and ‘carbon reduction’ targets to help avoid the effects of full-blown climate change, including damage to biodiversity, loss of wildlife habitats and extinction of species. While there have been some outstanding examples in the Hotel & Accommodation sector of low environmental footprint properties, more across the board needs to be done... Introduction of a pragmatic, new approach to product manufacturing and procurement that positions nature before carbon but deals with both simultaneously is offering a way for us to avoid a bleaker future.

Addressing the climate challenge across all aspects of impacts on the environment, human health, circular economy, ethical labour supply, social and indigenous benefits, and innovation, progressive manufacturers have opted to test their products against the new Global GreenTag International NaturePositive+ (NP) Standard™ and seek a NaturePositive+ Declaration™ - a system that is scientifically and robustly assessing products to see, precisely, if they meet Nature Positive and Circular Economy goals for the global market.

David Baggs, lead developer of the NP+ Standard and CEO, Technical Director and Cofounder of Global GreenTag International, said: “What we learnt through the development of the Standard and proved in our first product to successfully achieve a NaturePositive+ award, is that, if manufacturers embrace a nature first approach in their production processes, then carbon issues will not be a problem. And by progression, reduce carbon output in building projects and properties as well.”

The NP+ Standard is a first in the certification field. Prior, there had not been a definitive framework for manufacturers to follow that tells us precisely what production processes and the use of products, including their disposal at end of life, is doing to, or for, nature. “There was a lack of nature-related and benefit metrics for products in the current approaches to the thinking, processes, and reporting of these issues,” says David.

The NP+ Standard and Product Declaration assessment system, requires full transparency and disclosure of product information, including ingredient toxicity. It is a certification pathway that enables manufacturers to drill down and physically see the impacts of their production processes. Uniquely, it also quantifies and highlights the benefits that are achieved in the preservation of nature. Ultimately to achieve the status of a NaturePositive+ product – ready for Circular Economy projects means that nature and climate is being restored in ‘net positive’ outcomes that result in carbon drawdown from the atmosphere.

Ultimately, says David, “a closer look at all products in the market is needed. Responsibility resides with the manufacturing and supply industries who provide products and materials that go into properties. Properties as well need to take more responsibility for biodiversity and climate repair in the products and materials they are procuring, be that for new builds and interior fit outs, systems for waste management, or cleaning products and personal care products for guests.”

“It is vital he adds, that a focus on the materials procured for properties are informed and independently vetted; that product information is based on scientifically rigorous and verified, third-party product information (and not just ‘face value’ product marketing gimmicks) to avoid the risks of falling for ‘product greenwashing’ – a prevailing issue in the market that buyers need to exercise more vigilance with, so they are not deceived by ‘sustainability’ or ‘green’ claims that are unsubstantiated, and hence are high risk.

Learn how to be more vigilant in product research across different product categories and a gain a deeper look at the Global GreenTag International NaturePositive+ Standard and Product Declaration as part of the Sustainable Hotel Summit.

SMALL HOTELIER SUMMIT

Wednesday | SUMMIT A

10.30AM

Supporting the underdog - Boutique hotels, weaving a strong local story

11.30PM

Samson Tiew Director ODO - One Design Office

Kelley Rigby Managing Director Letts Group & Rigby Property Group

Navigating the corporate travel landscape: A guide to GDS and online booking tools

12:00PM

Gemma McCourt Commercial Performance Officer Mandala Hotels & Resorts

Zahrah Roush Head of Supply ANZ Flight Centre Travel Group

Exploring ways to make your hotel more accessible

1.30PM

Andrea Kenworthy BDM Bunnings

Kerry Williams Founder Accessible Accomodation (Moderator)

Mike Evans Director of Sales Amadeus

Murray Warner Global SVP Serko

Andrea Comastri CEO & Co-founder Hotel Etico

Transforming data into insights: Strategies for effective data utilisation

2.00PM

Joanne Cohen Account Manager, Pacific STR

Jacqueline Choo Business Development Manager, Pacific STR

Achieving results with low-cost marketing strategies

Emily Stephens Managing Director & Founder The Accommodation Project

Bart Sobies Chief Operating Officer iBooked.Online; STRive & The Accommodation Show Podcast

2.30PM

Lights, camera, action: Maximising your social media presence with video content specifically through Facebook, Instagram and Tiktok

3.00PM

Kate Branch Chief Marketing Officer Emerald City Hotels

Financing in this climate for small hoteliers

3.30PM

Sonny Vrebac CEO and CoFounder

Bubbletent Australia

6 practical profit tips - towards $100,000 + p.a.

4.00PM

Eoin Loftus

GAICD Founder & Board Member Australian Tourism Commission

Data to implementation – The outside looking in

Gabrielle Daniels CEO

Gabrielle Daniels Solutions

The leading cloud-based data intelligence platform for the hospitality industry

Empowering hotels to deliver smarter revenue, distribution and marketing outcomes through our commercial platform.

HOTEL TECHNOLOGY SUMMIT

| SUMMIT C

Nick Ellis

Chief Operating Officer

The Shores Motel Group

Ted Horner

Owner E Horner & Associates (Moderator)

Vijesh Yoganathan

Regional Director - APAC

Canary Technologies

David Thompson

CEO & Co-Founder

Myma.ai

Vijesh Yoganathan

Regional Director - APAC

Canary Technologies

Grant Alchin

COO

Trilogy Hotels (Moderator)

Howard Phung

Director Of Digital Data & Technology

Pro-Invest Group

Patrick Andres

Regional Vice President Hotels Asia-Pacific

Oracle Hospitality

Oracle

Andy Dharmani CTO/Co-Founder Myma.ai

Bryson Koehler CEO Revinate

PM Optimising hospitality decision making through big data technologies

1.30

Benjamin Kreig

Global Vice President, Strategic accounts Future Log

Ben Tabell Chief Information Officer Merivale

Ivan Cintado Director APAC The Hotels Network

Emilie Couton Managing Director Asia Pacific D-Edge Hospitality Solutions

PM Exploring the various technological applications to improve guest experience

2.30

Howard Phung Director Of Digital, Data & Technology Proinvest

Mohannad Swaid Senior PM - Information Technology Pro-Invest Group

Matthew Stephens Salter Brothers Hospitality

Andy Dharmani Co-Founder & CTO myma.ai

Brendon Granger Hotel Technologist Specialist Technology4hotels (Moderator)

PM Exploring innovative technologies to boost your hotel operations

3.30

Jamie Griego Director Account Management Expedia Group

Andrew Hewitt Group Manager Rambla Group

Angus Stevens CEO & Co-Founder Start Beyond and Chair of Australian Metaverse Advisory Council

Carol Nesbitt Director Flexkeeping (Moderator)

HOTEL MARKETING SUMMIT

WEDNESDAY | SUMMIT B

AM Marketing strategies for hotel profitability

Marc Von Arnim General Manager Capella Hotels and Resorts

Miki Sherry Regional director APAC, Revinate

Andre Jacques Regional Director of Marketing, Pacific & Director of Sales & Marketing The Langham Melbourne

Amy Cherry Director Digital Media MEA APAC Accor (Moderator)

AM How Rambla and Pro-invest hotels leveraged digital marketing to open 13 properties in <24 months

Andrew Hewitt Group Manager Rambla Group

Alexander West Digital Marketing Manager Pro-Invest Group

Michael Brennan Director Business Development Media Solutions Asia Pacific Expedia Group

PM How to market your restaurants by HSMAI

Sammy Brickwood Account Director Talk Agency

Cooper Jitts Owner Talk Agency (Moderator)

PM From insights to action: Leveraging trends and research in travel marketing Sponsored by Expedia Group 1.30

Jay Nikolin

Cluster Director of Marketing and Communications The Langham Melbourne and The Langham, Sydney

Puneet Mahindroo Founder & CEO RevMantra (Moderator)

PM Formulating your marketing strategy based on customer insights Sponsored by Agoda

2.30

3.30

Ana Sofia Ayala Chief Marketing and Revenue Officer Voyages Tourism Indigenous Australia

Stacey Plaine Director of Marketing W Brisbane

Andrew Smith Senior Vice President, Supply Agoda

Jeremy Baker Sales and Marketing Leader Sheraton Grand Sydney Hyde Park

Harnessing the power of brands: Strategic marketing partnerships

Victoria Peterson Director of Marketing Communications Langham Hotels

Lincoln Lewis Australian Actor

Georgia Linton Consumer PR Leader Tourism & Events QLD

Open2 greater guest experiences

Philips MediaSuite TVs

Introducing the true beauty that lies within the Philips MediaSuite TV

Philips MediaSuite is the ultimate in room TV for guests – delivering on the streaming and sharing, Google Play apps and gaming experiences they want to see in their hotels of choice. And the true beauty of Philips MediaSuite – it is all in the box. Making it the hospitality TV of choice for leading hotels around the world.

For easy content casting from your guest’s mobile device to the big screen, whatever their mobile operating system.

Enabling you to empower your guest with easy and secure log in to their own streaming account directly on the in room TV.

Bringing access to thousands of apps via our Android platform, including movies, music, gaming, and much more.

Suite sounds start with Philips MediaSuite ft. the Philips Professional Soundbar

Offer the optimum audio experience with the addition of the new Philips Professional Soundbar. Easy to install, set up and control, and with a built-in subwoofer, designed to bring extra punch to special effects, music, and more.

With the casting button on the remote control itself, your

Tune in to sound

Innovating Hospitality Technology

Vintech Systems is a leading provider of specialised products and services for the Hospitality industry, with a focus on delivering innovative solutions for Accommodation specific needs. With more than 30 years of experience in the Hospitality & accommodation industry, we have developed a reputation for excellence in the supply, installation, and service of electronic locks and locking systems, in-room digital safes, Energy Management, Guest Room Management, Kiosks, energy-efficient Mini-Bars, Hoteza and Robotics.

Join us at booth 542 at 2024 NoVacancy and let’s discuss how Vintech Systems can revolutionise your business in the hospitality industry. Let’s innovate together!

Visit Vintech today, elevate your Guest experiences with us. www.vintech.com.au

REVENUE & DISTRIBUTION SUMMIT

Thursday | SUMMIT B

Stop working in silos and start creating profitable outcomes: Revenue meet Marketing, Marketing meet Revenue

Matthias Dybing Director Nuvho

AM The inseparability of data, revenue optimisation and distribution that’s revolutionising hotels

Leah Rankin Chief Product Officer SiteMinder

Profit drivers and cost efficiency: Practical strategies to boost revenue

Nicola McGlinchley

Cluster Revenue Manager Marriott International

Kerry Gouws

Program Performance Manager, Marketing Programs Expedia Group

Striking the balance: Optimise human relationships along with revenue management systems

Mark Tierney

General Manager Revenue Optimisation & Commercial Strategy G’Day Group Australia and New Zealand

Klaus Kohlmayr

Chief Evangelist & Development Officer IDeaS Revenue

Lachlan Harris

Group Director of Commercial La Vie Hotels & Resorts

Eoin Loftus GAICD

Business Advisor South Australian Tourism Commission (Moderator)

Shaizeen Contractor Chief Commercial Officer Trilogy Hotels

Yona Heyward Senior Director Heyward Group (Moderator)

PM How to harness big data for strategic and precision pricing

1.30

Shankar Kotha

Chief Commercial Officer CLLIX Apartments and Hotels

Georgina Williams Acting CEO

Australian Revenue Management Association

Jane Caiger Director of Revenue & BI Voyages Ayers Rock Resort

PM Maximising hotel revenue with AI and data: Doing more with less

2.30

Telena Frost Senior Revenue Manager CHOICE Hotels

Amit Peshawari

GM GM - Asia Pacific & Oceania at Lighthouse (Moderator)

Chris Hallett Director of Revenue Performance East Asia & Pacific (EAPAC)

Luke Rayner National Revenue Manager Tourism Ingenia Communities

PM The extra mile: Looking beyond traditional revenue streams

3.30

Kristy Edwards Director of Revenue Optimisation BWH Hotels

Daniella Tonetto

Senior Regional Commercial Director Hilton

Nicole Hollmann

Senior Revenue Manager

Australian Revenue Management Association (Moderator)

Christine Tan Vice President of Sales APAC Lighthouse

Jeremy Colahan General Manager Hotel X Fortitude Valley

Partner with Accommodation Australia (NSW)

Who We Are & What We Do

Accommodation Australia NSW (AA NSW) is the premier association representing accommodation providers across regional and metropolitan New South Wales. Our mission is to lead through best practice in representation, advocacy, education, research, and networking to ensure the success of our member businesses.

Why Partner with Us?

The Accommodation Sector is a vital part of the Tourism Value Chain, contributing the largest share of Gross Value Added in NSW. With an economic impact of $4.45 billion or 17.69% of the State’s direct Tourism GVA, our sector is integral to the state’s economy.

Working with You

As a corporate partner, AA NSW will keep you informed on a wide range of issues affecting the industry, including changing legislation, industrial relations, taxation, and the provision of food, beverage, and accommodation services. Our diverse membership constantly seeks innovative products and services to enhance their operations.

Corporate Partnership Benefits

Partnering with AA NSW offers unparalleled networking and advertising opportunities. You will have the chance to engage and build relationships with our members, thereby elevating your brand within the hospitality industry. We are committed to creating flexible, tailored packages that suit your business needs.

Join Us Today

Let’s work together to drive sustainable growth and success within the accommodation industry. For more information and to discuss partnership opportunities, please contact us: CONTACT

STACEY MCBRIDE

General Manager, Accommodation Australia (NSW) P: 0434 105 352

E: stacey@accommodationaustraliansw.org

W: https://accommodationaustraliansw.org/

SUSTAINABLE HOTEL Summit

Thursday | SUMMIT A

AM Why guests should be part of the sustainability journey

Dr Christopher Warren Chief Scientific Officer & Founder Wise Sustainability

AM Sustainability at the core: Instilling sustainable practices in your hotels DNA

Hugo van Roermund Regional Manager - Australia & New Zealand Hotels for Trees

Dr Christopher Warren Chief Scientific Officer & Founder Wise Sustainability

Sarah Rhodes Founder Plastic Free Southeast Asia

Kathryn Carling General Manager Doma Hotels

Huon Hoogesterger CEO Smart Commercial Solar

Carol Nesbitt CEO Flexkeeping (Moderator)

PM Sustainability certifications; breaking it down 1.30

Dr Nana Bortsie-Aryee Program Director Global GreenTag International

Natasha Montesalvo Principal Consultant Earthcheck (Moderator)

PM Sustainable investment: Insights into the Australian landscape

Caspar P. Schmidt Founder & Managing Director QCC Collection Group & CEO Motif Retreats

Anthony Ursino General Counsel Pro-invest Group

Alison Greer Founder & Director GoKinda

Kristina Pacheo Founder Maurph Design for Wellness & Leisure (Moderator)

PM The benefits of urban hotels utilising ecotourism to attract guests

2.30

Jessica Keen National Industry Development Manager Australian Tourism Export Council

Elissa Keenan Chief Executive Officer Ecotourism Australia

Jorn Wisselink Head of Commerce Start Reverse and Wildaroo Resorts

Dr Christopher Warren Chief Scientific Officer & Founder Wise Sustainability (Moderator)

PM Sustainable stays: Latest insights into energy management for hotels

3.30

Brendon Granger Hotel Technologist Specialist Technology4hotels

PM Government policy movements impacting energy efficiency and sustainability in accommodation and hospitality

4.00

Andrew Buchel Sector Lead National Australian Built Environment Rating System (NABERS)

Comprehensive Range

Our comprehensive range includes biodegradable soaps, hair and body cleaning products, and accessories promoting eco-friendly personal care.

Sustainable Packaging

Our biodegradable formulations, made from bioplastics and natural polymers, naturally decompose, reducing environmental impact and promoting sustainability in various industries.

Reﬁllable 300ml pump bottles

Our 300ml refillable pump bottles are eco-friendly, reducing plastic waste while providing a convenient and sustainable solution for personal care products.

Keeping our oceans clean

Providing your guests with

With our O.B.P For me range, our mission is to create sustainable products by utilizing ocean-bound plastic and environmentally friendly ingredients. We are dedicated to reducing plastic waste and preventing it from polluting our waterways.

Responsible Luxury

Our innovative approach transforms discarded plastics into high-quality packaging, contributing to cleaner oceans and a healthier planet. Additionally, we prioritize using biodegradable ingredients in our formulations, ensuring they do not harm aquatic life or ecosystems.

Recycle • Reuse • Renew • Reduce Waste

Through these efforts, O.B.P for Me is committed to promoting sustainability and protecting the health of our waterways, paving the way for a cleaner, greener future.

Accom Assist provide the industry with a wide range of guest amenities and modern dispensing solutions which are environmentally responsible and made with high quality ingredients.

Showcasing our sustainable packaging which is GRS approved, or made from ocean bound plastics and our new formulas which are biodegradable, or sulphate, paraben and silicone free.

Comprehensive network of Distributors across Australia & New Zealand.

Bound

hotel leaders summit

Thursday | SUMMIT C

Staying ahead of the curve: Unlocking growth in the evolving accommodation landscape

Matthew Burke Regional Director - Pacific, Central South Asia & Japan STR

Making friends with the white label management model

Jerry Xu CEO La Vie Hotels & Resorts

Jude Bolger Co-Founder & CEO Nuvho

Jennifer Davey Director Horwath HTL (Moderator)

Scott Boyes CEO Trilogy Hotels

John Zeckendorf Principal Mandalay Hospitality Group

PM Strategic leadership: Building a culture of well-being for optimal business success

Rod Munro MD Best Western Hotels

Danilo Curcuruto Director, Development - Australasia Radisson Hotel Group

Dan Cockerrell CEO Torrens University (Moderator)

Jeffrey van Vorsselen Managing Director The Langham, Melbourne, Regional Vice President, Operations - Pacific & South East Asia Langham Hospitality Group

Kerry Williams Founder Accessible Accommodation

PM Through leadership eyes: Developing adaptive leadership skills to manage diverse teams

Adrian Williams CEO MEA APAC Accor

Matthew Cameron-Smith CEO Voyages Tourism Indigenous Australia

Patrick Andres Senior Director Accommodation Australia (Moderator)

Sarah Derry Board & Leadership Advisor

Trent Innes Chief Growth Officer SiteMinder

PM The view from the top: Unpacking the next 5 years

2.30

Melissa Kalan Founding Director Australian Revenue Management Association

Bernie Hogan CEO QLD Hotels Association

Alexander Alt Executive Vice President Oracle Hospitality and Oracle Retail (Moderator)

Wayne Taranto COO Ovolo Hotels

Mark Condi CEO Duxton Hospitality

PM Shifting focus: From revenue to profit in hospitality commercial strategies by HSMAI

3.30

Kari Hunter Senior Director Commercial and Revenue Management CHOICE Hotels

Anne Gill Vice President Commercial Market Strategy & Performance - Pacific Accor

Jacqueline Douglas President HSMAI Asia Pacific (Moderator)

John Thompson Chief Commercial Officer Salter Brothers Hospitality

Shaizeen Contractor Chief Commercial Officer Trilogy Hotels

design talks

Wednesday | SUMMIT D

Crafting boutique experiences: Innovating hotel design in rural, coastal, and regional Australia

Katie King Director Design King

From correctional facility to a much loved and sophisticated hospitality venue - conversion done right

Juliet Ashworth

Creative Director/Owner CHADA

Regenerative travel

Nic Brundson Principal & Creative Director Brunsdon Studio

PM Retrofit vs. rebuild: Making the right decision for your hotel

Juliet Ashworth

Creative Director/Owner CHADA

Peter Deveny National Group Commercial Manager AH Beard

Rick Whalley Partner/Director CHADA (Moderator)

Brett Salter Head of Accommodation ALH Hotels

Paul Martino Director AF Sourcing

PM Top tips for your property to stand out through art and design collaboration

2.30

Todd Stuart Sculptor & Project Manager SculptPlaceMake

PM Design optimisation against increased labour costs

3.00

Samson Tiew Director ODO - One Design Office

PM Integrating heritage architecture in contemporary hotel design

3.30

Karen Morris Associate Principal FK Architects

Sioux Clark Architect Multiplicity

Rachel Luchetti Director Designer LUCHETTI KRELLE

Matthew Dalby Founder and Designer Studiofab

| SUMMIT D design talks

AM Why we dine: It’s (not) about the food

Callie van der Merwe CEO COOOP (Moderator)

Converting hotels to coliving spaces: A new trend?

Kristi Wayman Director of Design Pro-Invest Group

Peter Pfister VP Operations Australia G.C.P. Hospitality

Deborah De Jong Interior Designer Deborah De Jong Consulting

Stephen O’Keeffe Managing Director Patience Modular

Madeleine Joyce Senior Associate National Interiors Lead Hospitality Architectus (Moderator)

Ozge Fettahlioglu Managing Director Cocoplum

PM Utilising spaces and experiences to enhance the guest experience

PM Biophilic design: Making it more affordable, accessible and profitable for your hotel 1.30

Angela Biddle Principal Fender Katsalidis Architects

Callie van der Merwe CEO COOOP (Moderator)

Tracey Wiles Principal and Regional Interior design leader Woods Bagot

PM Who are you missing from your project team? Maximising return from your refurbishment project with Feng Shui design

2.30

Jane Langof Founder FengShui Concepts

PM Evolution of traditional hotel spaces and incorporating various cultural practices in design

3.30

Ozge Fettahlioglu Managing Director Cocoplum

Cate Liedtke CEO & Principal Designer Catherinne de Meur Interiors

Langof Founder FengShui Concepts

Kristina Pacheo Founder Maurph Design for Wellness & Leisure (Moderator)

Jane

ring designed for the hotel and a ommodation industry

FUTURE LEADERS summit

Wednesday | Glassroom

The Future Leaders Summit is a new addition to this year’s NoVacancy event. Our goal is to create an engaging and interactive experience by combining the perspectives of senior management (with 15+ years of experience) with those of junior team members (6 months to 14 years of experience).

This unique summit includes a panel exploring themes of emotional intelligence, modelling by example, vulnerability & visibility to name a few.

Following this, there will be a speed-dating style session where future leaders meet and learn from seasoned professionals in a panel/ workshop format. It is a fantastic opportunity for both parties to exchange insights, ideas, and experiences in a fun and dynamic setting.

Leadership is personal: Why no two leaders are the same

Nick Ellis Chief operating Officer The Shores Motel Group

Scott Bear General Manager Mercure Sydney Manly Warringah

Lydia MacDonell Area Talent & Culture Manager Accor

Tom Fitzgerald Regional Director of Human Resources The Langham Hospitality Group

Janet McNab General Manager Sheraton Grand Sydney Hyde Park

Simon Pawson Associate Dean of Blue Mountains International Hotel Management School (Moderator)

PEOPLE & CULTURE summit

Thursday | Glassroom

Creating and communicating career pathways to employees

Kylie Thuyen Director of Talent and Culture SwissHotel

Andrea Comastri CEO & Co-founder Hotel Etico

Janet McNab General Manager Sheraton Grand Sydney Hyde Park (Moderator)

Michelle Finney General Manager Meriton Suites

David Sude Area GM QT Hotels and Resorts

Cultural sensitivity: Training for global and multicultural teams

Mary Hogg

Senior Director HR, Australasia Hilton Worldwide

Lydia MacDonell Area Talent & Culture Manager Accor

Jorn Wisselink CEO Start Reverse (Moderator)

Tom Fitzgerald

Regional Director of Human Resources The Langham Hospitality Group

Katherine Jenkins Head of People & Culture Meriton Suites

Looking after your employees: Initiatives shaping positive workplace culture and well-being

Leanne Stocks

Regional Director of Commercial Australasia & World Hotels APAC BWH Hotels

Caspar Schmidt

Managing Director - QCC, Collection Group & CEO Motif Retreats

Nicole Downs

Group Director of People and Performance Ovolo Hotels (Moderator)

Stephanie Lopesi

Portfolio Director of Talent & Culture Salter Brothers and Accor

Rowena Carter Director of People & Culture Four Seasons Hotels & Resorts

AMADEUS CONTENT HUB

WEDNESDAY | STAND 536

AM

11.15

A digital media approach to Brand.Com growth

Join us as we dive into the transformative world of hotel marketing, where direct bookings have become the cornerstone of growth and customer engagement. In an insightful presentation we will showcase Brand.com’s steady growth over the past five years. We will cover how to leverage Amadeus data to derive strategies which increase direct bookings and how Google’s rich datasets guide the selection of profitable target markets. Learn to identify the prime time for advertising campaigns using CRM analytics, ensuring your message resonates at the right moment. A case study will illustrate the effective optimisation of digital media advertising and its direct, quantifiable effect on outcomes. Seize this opportunity learn useful tips from an industry expert on how to refine your approach to direct bookings and elevate your hotel’s digital presence.

PM Delphi Direct: Maximise your revenue - Instant bookings for small meetings and events

12.15

2:15

Join us for an exclusive session where we unveil the secret to boosting your group revenue potential. Discover how our instant booking system can transform your approach to small meetings and events, providing unparalleled convenience and efficiency. This is your opportunity to streamline your operations, delight your customers, and unlock a new realm of revenue opportunities. Don’t miss out on the chance to elevate your business strategy with this game-changing solution.

Driving your hotel’s commercial strategy with the right data

Today, the success of a hotel hinges significantly on its capacity to adapt to emerging trends and shifting traveller preferences with the right data. Join our Business Intelligence experts to learn the latest about how mining the right data will allow you to price, position and monitor your hotel’s strategies with actionable insights. We will cover exclusive perspectives on market share, revenue, and trends across the Global Distribution Systems (GDSs) via a deep dive into Agency360+ and understand how to create the right mix of business with greater insight into future booking trends with Demand360.

PM HotSOS leading the way in sustainable hotel operations for a better guest experience

3:15

Join us to explore the future of operational excellence. Transform your hotel operations with HotSOS, the game-changing solution designed to exceed guest expectations, tackle labour shortages, and promote sustainability. Our innovative platform streamlines operations and enhances service delivery, ensuring guests receive personalised and prompt attention. In an era of labour challenges, HotSOS optimizes staffing efficiency, reducing the strain on your workforce while maintaining high service standards. Additionally, our system promotes sustainable practices by minimising resource waste and maximising operational efficiency. Choose HotSOS to elevate your guest experience, optimize labour management, and lead the way in sustainable hospitality.

PM Automated personalisation to deliver memorable guest experiences and grow your business

4:00

Your guest is at the centre of everything you do. The hospitality industry is also always evolving, with an ever-growing need for personalization and instant gratification to enhance customer experience. Are you also looking for innovative solutions to unlock untapped revenues? Join us on this journey of automated personalisation, introducing iHotelier Suite: a powerful set of modular and customizable solutions that address pressing challenges while focusing on future growth. iHotelier Suite enables automation of personalised experiences and promotions, to capture more bookings with ease.

Jana Doebbert

Angel Yap Delphi Specialist Amadeus Hospitality

Mike Evans Business Intelligence Expert Amadeus Hospitality

Isabelle Lai HotSOS Product Specialist Amadeus Hospitality

Bert Goethals

Booking Solutions Expert Amadeus Hospitality

THURSDAY | STAND 536

11.15

GDS Media: Are you ready to win more travel agency bookings?

Travel agency bookings driven by high-rated, transient business from corporate and leisure travellers alike represent a significant opportunity for hoteliers to increase profitability with a higher occupancy rate. As travel for both corporate and leisure travel continues to rise, preparation is key to capture more booking revenue from the travel agency segment. Join us to unlock success in today’s travel landscape with proven steps to boost travel agency bookings and maximise revenue.

PM

12:15

A digital media approach to Brand.Com growth

PM Delphi Diagramming: Elevating event planning with dynamic floorplan diagramming

2:15

PM HotSOS leading the way in sustainable hotel operations for a better guest experience

3:15

Join us to explore the future of operational excellence. Transform your hotel operations with HotSOS, the game-changing solution designed to exceed guest expectations, tackle labour shortages, and promote sustainability. Our innovative platform streamlines operations and enhances service delivery, ensuring guests receive personalised and prompt attention. In an era of labour challenges, HotSOS optimises staffing efficiency, reducing the strain on your workforce while maintaining high service standards. Additionally, our system promotes sustainable practices by minimising resource waste and maximising operational efficiency. Choose HotSOS to elevate your guest experience, optimise labour management, and lead the way in sustainable hospitality.

Brian Collins

GDS Media Expert

Amadeus Hospitality

Jana Doebbert Digital Media Expert Amadeus Hospitality

Angel Yap Delphi Specialist Amadeus Hospitality

Isabelle Lai

HotSOS Product Specialist

Amadeus Hospitality

Hotel Technology Demos

WEDNESDAY | DEMOS STAGE

10.15

Unlock incremental bookings among closed user groups

Join us as we uncover the banking loyalty space and how to access these travellers.

Andy Collins Area Manager Australia, New Zealand & Pacific Islands Hopper 11.15

Successfully integrating online learning with existing training to boost staff engagement

Join us to learn about the benefits of blended learning, strategies for integration, maintaining engagement, and measuring success with case study examples.

12:15

Felicity Thomlinson Head of Growth Typsy

Automate to alleviate

Learn about the top 10 automations and integrations every hotel needs to combat rising inflation. We will showcase practical automations and integrations that can help hotels save costs and operate more efficiently.

1:15

Sam Steele Co-Founder Resly & Switch Hotel Solutions

Chris DeClosey Co-Founder Resly & Switch Hotel Solutions

Maximising operational efficiencies through the integration of payroll, property, and channel management systems

This presentation will demonstrate the significant operational efficiencies and cost savings achievable by integrating data from traditionally separate technologies, including payroll, property management, and channel management software.

2:15

Heath Carson Founding Director Peak Revenue

Philips Hotel TV that’s built to offer a complete experience

Philips MediaSuite is the first and only hospitality TV that’s designed to give your guests the complete entertainment experience. With its built-in Chromecast, embedded Netflix, support of entertainment app via Google Play store, Good Voice Assist, and all of the key features that traditional interactive menu offers, as an all-in-one solution without any ongoing fees or royalties.

Matt Lynch Country Manager, PPDS ANZ Westan

PM What is a unified future?

3.15

Get ready to embark on a transformative journey as we unveil the power of OPERA Cloud Central! This groundbreaking solution is challenging the traditional silos of hotel bookings, elevating the art of personalization, and revolutionizing the industry by providing a comprehensive view of your business across distribution, sales, service interactions, loyalty programs, and more to make faster decisions that benefit staff and guests and accelerate innovation. Learn how OPERA Cloud Central is shaping the future of customer engagement and how it can take your booking experience to new heights.

Rachel Pelikan

Master Principal Solutions Engineer Hospitality JAPAC

Oracle

THURSDAY | DEMOS STAGE

10.15

Successfully integrating online learning with existing training to boost staff engagement

Join us to learn about the benefits of blended learning, strategies for integration, maintaining engagement, and measuring success with case study examples.

11:15

Felicity Thomlinson Head of Growth Typsy

Delivering outstanding service requires outstanding human capital management software

Having the right people, at the right time, with the right skills, and the right attitude makes a huge difference to your bottom line.

Join us to learn about how Humanforce can: help build your employee value proposition (EVP) to foster happy, engaged and productive staff; make compliance with the HIGA easy with award interpretation and Fair Work API integration; empower you with real-time cost control; and provide deep, intelligent people & workforce analytics and insights to make more informed business decisions.

2:15

Chris Hedley Account Executive Humanforce

Aurora LED display let’s you stand out

Cameron White Senior Solutions Consultant Humanforce

In this session you’ll gain an overview of LED and where Aurora is positioned in the market; Aurora capabilities and why use Aurora; information about our commitment to local service and support; reference sites and project successes; about our range of options; and bespoke and creative alternatives.

Please visit the website for speaker details. Westan

3.15

What

is a unified future?

Rachel Pelikan

Master Principal Solutions Engineer Hospitality JAPAC Oracle

Please visit the NoVacancy website for more Tech Demos and speakers.

WE MAKE SLEEP

COMPANIES & BRANDS

3D WALL PANELS

112

3D Wall Panels are an exciting range of decorative panels in over 50 designs. 3D Wall Panels are used to create interesting, textured feature walls indoors or outdoors. Quick & easy to install, Australian made and delivered Australia wide with short lead times. Available in 2400, 2700 or 3600mm x 1200mm panel sizes. Raw or polyurethane painted finish.

ACCOM ASSIST

1335

Accom Assist is a Hotel Amenities supplier selling products in Australia and New Zealand. We have distribution Australia wide via many distributors to enable customers to obtain our ranges locally. We strive to provide a comprehensive range of dispensers in both sealed bottles and refillable. Accom Assist has recently been Certified to supply some of our ranges to the GRS (Global Recycle Standard).

ACCOMMODATION

AUSTRALIA NSW 1332

Accommodation Australia (AA) is the peak industry employer body representing all sectors of tourism accommodation businesses in Australia. AA exists to provide support to owners and managers of accommodation properties and to ensure all levels of government understand the importance of the sector to the economic wellbeing of Australia.

ACCOMNEWS

954

AccomNews has solidified its position as the premier product and service guide for the Australian accommodation industry. With a distribution of over 15,000 print and digital copies, the quarterly publication provides invaluable insights into the latest industry trends and best practices for a diverse range of properties including hotels, motels, resorts, apartments, and tourist parks.

AGILYSYS

941

Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only hospitality software provider that synthesises data and workflows to elevate guest experiences and increase wallet share across a singular platform.

AGODA INTERNATIONAL 1245

ARMA - AUSTRALIAN REVENUE MANAGEMENT ASSOCIATION

1061

Agoda is a digital travel platform that brings high-value and rewarding travel experiences to people all over the world through the Agoda app and website. Our mission is to empower everyone to be a traveller by offering affordable deals on hotels, flights, activities, and more, with a hassle-free booking experience from start to finish.

AH BEARD 1030

Our passion for better sleep has been keeping us awake since 1899. As a family, it’s our calling, as a craft, we’ve elevated it to its highest form. We call it premium sleep. A combination of craftsmanship, technology, and a talent for giving people the best sleep of their lives. Family owned and made in Australia and New Zealand.

ALL ELECTRIC HOSPITALITY 1417

The Quantum story is based on over 35 years of innovation and the quest to produce sustainable hot water. Our products have been tested to perform reliably and efficiently throughout Australia, in even the harshest water and weather conditions. With the largest range of compact heat pumps available in Australia, Quantum has a solution for your commercial facility.

AMADEUS

536

ARMA is a professional membership organisation focussed on upskilling hospitality and tourism professionals in revenue and yield management. ARMA provides education, resources, and networking opportunities to help industry professionals develop the skills and knowledge needed to maximise revenue and profit from perishable assets.

ARMSTRONG FLOORING

219

Armstrong Flooring has been a leader in resilient flooring in Australia for over 50 years and is proudly Australia’s only manufacturer of commercial sheet vinyl flooring. Our locally manufactured and imported collections of commercial and residential flooring bridge the gap between design and functionality, and are adopted by the industry’s leading architects, designers, and homeowners to create exceptional spaces.

ARUMA - SUMMERLAND FARM & AUSSIE BISCUITS 612

Amadeus powers more personalised and authentic travel experiences. Our solutions are designed to enrich every stage of the traveller journey and help hospitality providers acquire, service, and retain guests by profitably driving demand and converting them into loyal fans.

APTUS BUSINESS SOLUTIONS

358

Aptus Business Solutions is a technology consulting company with more than 30 years of experience and over 280 clients across Australia and overseas. Aptus has twice been named Sage’s Select Partner of the Year in Australia and New Zealand, and Foundation Partner of the Year for 3 years running.

AQUALOGIC 1125

Aqualogic has been supplying and servicing commercial grade laundry equipment to local Australian businesses since 1968. But highquality, reliable laundry equipment is just the beginning of what we do. Our vision is to deliver the best experience in commercial laundry, and we achieve this by thinking outside the box .

Aussie Biscuits are proudly Australian owned and a favourite amongst hotels and motels, hospitality businesses, clubs and households Australia wide. Available in convenient, individually sealed two-biscuit packs, customers can order cartons of a single flavour, or mix and match their favourites. There are six delicious flavours - creating employment opportunities for people with a disability.

ASPIRE SOFTWARE (INNQUEST

SOFTWARE & CMS HOSPITALITY) 861

Looking for an ‘all-in-one’ Hotel Management System? CMS & RoomMaster™ gives hoteliers easy-to-use tools that streamline and automate their operations and improve guest experiences. No matter what area of hospitality you’re in, we have tools to suit you.

ASPIRING WALLS

208

We’re a proud New Zealand-owned family business and we exist to inspire and support customers on their wallpaper journey to creating beautiful walls. Aspiring Walls has been manufacturing and supplying both the New Zealand and Australian markets with wallpaper products for over 50 years. Our wide range of designs include an unrivalled collection of designer wallpapers for both commercial and residential spaces.

www.qualitytourismaustralia.com

COMPANIES & BRANDS

ASSA ABLOY GLOBAL SOLUTIONS 742

Since introducing the security industry to the first re-codable door lock, Vingcard continues to push the boundaries of technological innovation. Having grown far beyond a leading manufacturer of electronic door locks, today Vingcard provides solutions that include Mobile Access, cloudbased access management software, energy management, networking, in-room safes and much more.

AUSTRALIA CHEF MIGRATION 1441

Australia Chef Migration specialises in sourcing global professional chefs placing them into Australian hospitality venues. Employers benefit from excellent culinary skills & training coupled with a high work ethic, & long-term employment tenure (typically 3-4 years). Many candidates are now in senior roles with their originating employer. Contact us to learn how your kitchen can benefit.

AUSTRALIAN INTERIOR LANDSCAPES 224

Australian Interior Landscapes has been the preferred supplier of artificial planting to the hospitality & commercial industry since 1987. Their trees range to 6m & they install Australia wide.

AUSTRALIAN LINEN SUPPLY 1344

Australian Linen Supply is a distinguished provider of hotel linen products with a rich history dating back to 1970. The company has continuously expanded and developed its product offerings, thereby strengthening its position in the hotel linen industry. ALS has built a reputation for quality and reliability by delivering durable and premium-grade linen products.

AUSTRALIAN SUSTAINABLE DESTINATIONS ALLIANCE

1204

Australian Sustainable Destinations Alliance are the proud administrators and brand champions of the globally recognised Green Key ecocertification programme in Australia. With eco-certification in the hospitality and tourism sectors now a “must have”, the transition to more sustainable practices is not only good for the environment around us, but also makes commercial sense for establishments. Green Key eco-certification is simple, highly cost-effective and internationally recognised, with certified establishments in more than 70 countries around the world. Let us help your hotel make a real difference to the way our future generations inherit the world that we share.

AUSTRALIAN TOURISM INDUSTRY COUNCIL 1210

The Australian Tourism Industry Council (ATIC) is the national representative body of Australia’s various state and territory tourism industry councils. ATIC is the leading representative body for over 4,500 tourism business operators (including small to medium-sized businesses) from across the Australian tourism industry. ATIC is responsible for issuing Star Ratings across Australia, as part of the Quality Tourism Framework.

AUTOMATIC VENDING SPECIALISTS 1419

Elevate your service with accommodation vending. Conveniently offer products tailored to your guests’ needs. Seamlessly integrate and simplify your processes. Quality service is a pivotal factor to customer satisfaction; however, this cannot be achieved without convenience and simplicity in mind. Accommodation Vending by AVS has been designed to help Hotels (hotels, motels and short stay accommodation businesses) recognise and minimise bottlenecks in the guests’ experience, as well as provide vending solutions tailored to guest needs that seamlessly integrate with existing processes.

BAMBURY 1330

Bambury has supplied quality textile products to Australia and New Zealand for over 30 years. Our range of Commercial products, which includes sheets, towels, pillows, quilts, robes and more, have been specifically designed to suit hospitality, healthcare and other commercial applications. We can design, source and import custom products.

BARKLY BASICS 116

At Barkly Basics we believe in making conscious choices that have a positive impact on the environment. By choosing Barkly Basics, you’re not only investing in high-quality cleaning products but contributing to a greener and more inclusive future. We pride ourselves on designing and sourcing the most exciting kitchen and everyday basic essential products for your accommodation and office and we welcome the opportunity to work with you.

BEPOZ

1252

Bepoz offers a comprehensive suite of POS and payment solutions for the Australian hospitality industry. Our POS platform enhances your operations, creating memorable experiences for your guests.

BETTER LIVING AUSTRALIA 823

Therapeutic Adjustable Massage Beds are designed to ease tension and relieve pain throughout your entire body. Our amazing luxury beds offer adjustable sleeping, whole-body vibration therapy, zero gravity sleeping, memory functions, USB charging ports, and under-bed lighting. Our beds are designed to assist with many everyday ailments. Our PURE Fusion mattress is a combination of Perfect Ambience Foam, Active Charcoal & a Dual Core Zone which offers total relaxation and ultimate comfort.

BIOPAK 1215

At BioPak, our mission is a world without waste. Our sustainable foodservice packaging solutions are disrupting the current take, make, waste model and leading the way toward a truly circular economy. Since we began in 2006, we’ve become a globally recognised brand, loved by businesses and consumers across Australia, New Zealand, the UK, the US, Hong Kong and Singapore. Our packaging solutions are better for the planet - we use responsible and innovative materials made from plants, not fossil fuels.

BOOKING.COM

645

Booking.com’s mission is to make it easier for everyone to experience the world. By investing in the technology that helps take the friction out of travel, Booking.com’s marketplace seamlessly connects millions of travellers with memorable experiences every day. For more information, follow @bookingcom on social media or visit globalnews.booking.com.

BOXBROWNIE.COM

144

SnapSnapSnap is a revolutionary photo app created by BoxBrownie.com, the world leaders in property marketing. Shoot professionalquality listing photos using only your iPhone. It’s incredibly simple to use - just point and shoot - yet it produces professional-quality imagery that will make your marketing shine and get more leads! Perfect for real estate professionals, hotel and motel professionals, vacation rental and property managers.

BRINTONS FINE CARPET

Brintons offers woven carpets and rugs with a focus on quality and design.

216

BUNNINGS GROUP

408

Bunnings has a long history of supplying the building and construction industry in Australia and New Zealand, and now we’ve evolved to support builders and businesses too. We are a major supplier to builders, commercial tradespeople and the housing industry. We work with a variety of organisations across a range of sectors including tourism, hospitality, agriculture, facilities management, aged care, education, manufacturing and government. Our ambition is to provide our customers with the widest range with our lowest prices policy, backed with the best service.

BUZZ PRODUCTS

Buzz is a leading global supplier of premium hotel amenities to the travel industry.

916

Founded in 1999, the company has produced iconic collaborations between leading lifestyle brands and major travel partners; winning over 79 awards for design and innovation. Our categories include luxury guest amenities, turn down, VIP gifting and child’s products. Buzz supplies guest amenities to leading hotel groups including Marriot, Hilton, IHG, Belmond, Capella, and Niccolo hotels worldwide.

BWH HOTELS

1261

BWH Hotels is a leading, global hospitality network comprised of three hotel companies, including WorldHotels, Best Western Hotels & Resorts and SureStay Hotels. BWH Hotels serves as the umbrella organisation to each hotel company, offering 18 brands globally and bringing a full-suite of options to travellers and developers, while protecting the unique identity of each brand. This creates a global network of approximately 4,300+ hotels across every chain scale segment, in over 100 countries and territories worldwide.

SCAN TO SEE THE FULL RANGE NOW

THERE’S MUCH MORE TO EXPLORE!

Whether it’s the elegance of an upmarket hotel or the rustic charm of a country pub, Bambury’s range of textile products are designed to cater to the unique needs of your establishment. With years of expertise in supplying fit-for-purpose textiles, we pride ourselves on our ability to craft bespoke solutions. Our designs align with the latest trends and the specific needs of new developments and refurbishments.

COMPANIES & BRANDS

CANARY TECHNOLOGIES 261

Canary Technologies is modernising the hotel tech stack with its award-winning end-toend Guest Management Platform. Digitising everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023.

CHAT2 CONCIERGE 134

CODEBOOKS ASIA PACIFIC 335

Codelocks is a leading provider of innovative electronic and mechanical locks, offering secure and convenient access solutions for various industries. Our cutting-edge products combine advanced technology with robust design, ensuring reliable and user-friendly operation. Codelocks’ commitment to quality, flexibility, and customer satisfaction makes them a trusted choice for access control solutions.

COMFORT SLEEP BEDDING 618

DEPENDABLE LAUNDRY SOLUTIONS

812

Dependable Laundry Solutions is your Australia Wide partner for Maytag Commercial Card, Coin, Commercial and Industrial laundry equipment. Revolutionise your laundry operations with superior reliability and industry leading warranties. Maximise efficiency, reduce costs, and elevate guest satisfaction. Talk to us anywhere in Australia to unlock the secrets of hassle-free laundry equipment.

DESIGNSTUFF GROUP 117

Chat2 specialises in driving direct bookings through our innovative live chat service, where real people supported by Artificial Intelligence engage in meaningful conversations with your guests. This strategic blend of personal touch and technological efficiency enhances the online customer experience and significantly increases conversion rates.

CHIROPEDIC BEDDING 1142

Since 1991, Chiropedic Bedding has been a leading manufacturer and supplier of mattresses and bases to the accommodation industry - including to hotels, motels, student accommodation, backpackers, workforce accommodation, caravans and campervans and much more. Chiropedic prides itself on catering to the unique and varied needs of their commercial customers & integrating knowledge gained from decades of industry experience into the design and manufacturing processes of their mattresses.

CHOCAMAMA AUSTRALIA 1437

Chocamama specialises in Australian made premium chocolates and confectionery. Our delicious range of chocolate and confectionery brings together traditional Australian classics with contemporary favourites. We have a wide range for minibar and VIP gifting.

CLASSIC QUILTS 909

Classic Quilts design Modern, Contemporary Coverlets and bed spreads, including traditional Patchwork Quilts, and includes matching Pillow Shams. Manufactured from the finest 100% cotton Fabric and 260 GSM 100% cotton Filling, our quilts enhance the latest and traditional bedrooms decors and trends. Our colours are both bright and pastels, in plains and prints. In addition we stock a quality range of embroidered plain designs in a number of colours.

CLOROX AUSTRALIA 716

Clorox Australia suppliers of leading brands such as GLAD and CHUX. Come and see us at stand 716 where you can learn more on how our products can provide a solution to your business!

Comfort Sleep, an Australian Family Owned and Operated business, is honoured to be named and awarded the Bedbuyers 2024 Mattress Maker of the Year and to serve as suppliers to Australia’s finest Hotels including the only three Australian Forbes 5-Star Top 50 Hotels in the World. Our Australian-made mattresses offer your guests an unparalleled experience of quality, comfort, and meticulous craftsmanship. We proudly supply a diverse range of accommodation providers across Australia and Internationally, from caravan parks and cabins to 5-star+ resorts.

CORPORATE SIGN INDUSTRIES 345

Corporate Sign Industries (CSI) has over 35 years’ experience creating innovative sign solutions for Australian schools & businesses. We’re a third-generation, family owned company, and we pride ourselves on our integrity, commitment and service. Our focus is quality and cost-effective signage solutions that stand the test of time. With in-house designs, an on-site service team Australia-wide, & our comprehensive sevenyear warranty, we’re committed to providing our clients with great design solutions and all the support they need along the way. Visit corporatesignindustries.com.au or call 1300 762 764.

CRE BROKERS 1318

CRE Brokers are a team of professionals dedicated to the tourism and leisure sector and with offices in Victoria, Queensland, NSW and SA, our business and property agents and valuers are perfectly equipped to handle all your needs. With a team of experienced agents, efficient administration and strong, hands on leadership CRE Brokers offers a professional and flexible service. With a view that every property and business is unique, CRE Brokers tailor marketing and sales approaches to suit. From large-scale national campaigns to cost effective local and state strategies, CRE Brokers can provide a solution that fits your particular business.

CROWN POSTURE BEDDING

1108

Crown Posture Bedding is a family owned and family operated business that has grown from very humble beginnings to become a national supplier to major bedding retailers. We pride ourselves on producing a quality product combining traditional hand craftmanship with the latest innovation and technology in bedding. By not compromising on the quality of our raw materials, you can be assured that your Crown Posture Bedding product will stand the test of time. Designed with you in mind, we build to order and offer unmatched flexibility.

Designstuff’s curated commercial range elevates hospitality, hotels, air bnb’s, restaurants and cafes by blending aesthetic and function to create memorable experiences. Each product is crafted with attention to detail, enhancing comfort and inviting guests to slow down and savor the moment. Our collection ensures a gracious, inviting atmosphere for every visitor to enjoy.

DOLPHY AUSTRALIA

1031

Dolphy Australia is Australia’s single-brand manufacturer and supplier of hotel & commercial washroom Products as DOLPHY brand. Dolphy manufactures and supplies Hand dryers, Hairdryer, Magnifying mirrors, Digital safes, Soap dispensers, Toilet roll dispensers, Paper towel dispensers, Cloth liners, Baby care stations and many more products.

DOMETIC PROFESSIONAL

626

Dometic products. They’re business owners, entrepreneurs, and specialists within industries such as hospitality, mobile delivery, healthcare, automotive and marine. Although their work may vary what unites them is the pursuit of excellence.

DULUX 912

At Dulux, we leverage our expertise to support property managers, asset owners, facility managers and engineers to maintain their assets with confidence. We recognise that property protection starts with innovative solutions, durable coatings and quality products. We offer our commercial expertise to service, support projects throughout the project to assist with protecting your property over its lifetime.

DURACELL AUSTRALIA

1208

Procell’s mission is to create the longest lasting batteries for professional devices to significantly reduce labour replacement and business costs. We understand how replacing professional batteries can be a significant cost for a business. On top of the cost of purchasing batteries, businesses have to pay a much higher cost for the labour to replace them. It is critical for professional end-users to drive the profitability of their businesses, which is why Procell offers a unique value proposition and customer-centric business approach.

It’s the photo app that will get you more bookings.

Created by the world leaders in property marketing.

FIND OUT MORE AT STAND 144

COMPANIES & BRANDS

EBEST HOSPITALITY 522

Ebest Hospitality Ltd. is a hospitality expert offering FF&E products to our customers worldwide. In addition to manufacturing custom lightings (Halo Custom Light), LED mirrors and metal furniture, we specialise in casegoods & soft seatings, outdoor furniture, lighting, shower and bath accessories, shower doors, cultured marble, stone, and more.

EC CARPETS 232

EC remains the only Australian-owned and operated producer of high-quality, innovative loop pile carpets. We develop, manufacture and deliver our products right here, ensuring the highest standards from quality sources. We are committed to transformative design, great value and exceptional customer service. Our passion is carpet; giving people a flexible and creative tool to elevate their experience of a space.

ECODOWNUNDER 718

Servicing the accommodation industry since 1997. Our bed and bath collections are designed to help you stand out, give your guests an outstanding night sleep, whilst providing long lasting quality.

ECOTOURISM AUSTRALIA 1109

Ecotourism Australia is a non-government, notfor-profit organisation, established in 1991, that promotes and supports the ecotourism industry in Australia through building capacity and actively promoting sustainable tourism operations and systems. As the peak body for ecotourism and sustainable tourism we connect, champion, inspire and inform through strategic partnerships and global best practice standards. We provide globally recognised sustainability certification.

EHOTELIER

eHotelier is a leading online education provider for the hotel industry, providing an end-to-end hotel team member training and development solution, with an online eco-system designed to support every team member at each stage of their career.

ENGLAON 137

ENGLAON is a family-owned business specialising in purpose-built screen display solutions to suit the diverse and changing needs of our market. After a few years of experience in the Australian market, we founded our company in 2011 in Melbourne. We specialise in providing a variety of screen display solutions such as Waterproof TVs.

ESG ASIA PACIFIC 1230

Since the inception of E. Sime & Company in 1923, based in Wellington New Zealand, the passion that has always flowed through our family business now sees us operating across New Zealand, Australia & Singapore. Now trading as ESG Asia Pacific, we are extremely proud to boast about our innovative programs and conscientious environmental efforts that cement us as a leader in the away-from-home washroom market.

EXPEDIA

We are travellers and technologists. We work across time zones, hemispheres, cultures & languages. We’re used to breaking things down & building them back up again, until they’re even better. We know travel can be hard, but we also know that it’s worth it, every time. And because we believe travel is a force for good, we take our roles seriously. We’re here to build great products, & facilitate connections between travelers and our partners that truly bring good into the world.

FUTURELOG

EXPERIENCE OZ LOCAL AGENT 1254

Book, Play, Earn Today. Local Agent offers instant over the counter and in-room bookings for more than 3000 trusted tourism and leisure experiences, across Australia & New Zealand. Empowering concierges and enhancing guest services, all while generating additional revenue for your location. Local Agent provides one simple, easy to use platform for your team or customers to use. Making the booking process seamless for maximum guest satisfaction.

FFORM 330

At fform, we craft bespoke furniture tailored to elevate any commercial or residential space. Specializing in high-quality, custom-made pieces, we cater to a diverse range of materials including upholstered furniture, metal, concrete, timber, stone, fiberglass, rugs, and lighting. Whether you’re enhancing indoor or outdoor environments, our designs meet your unique vision and budget, ensuring functional elegance and durability. From chic bathroom fixtures to statement rugs, fform transforms your ideas into exceptional, made-toorder creations.

FLEXKEEPING SOFTWARE 948

Flexkeeping is a Hotel Operations Platform designed to help teams automate and collaborate like never before. From housekeeping to maintenance and beyond, we’ve helped transform hundreds of properties across the world with our easy platform.

FLOW POWER 1312

Flow Power empowers Australian businesses to unlock value from the wholesale energy market. From retailing electricity, building renewable projects to providing the latest technology and expert engineering advice, Flow Power partners with the hospitality and tourism industry to reshape how they manage energy.

FOXTEL BUSINESS

652

Foxtel is a leading Australian subscription television company that provides the accommodation industry with world-class TV shows, movies & live sport to keep guests entertained during their stay. Our innovative product, the Business iQ, gives guests an ‘athome’ experience in their room with free-to-view access to our huge library of content, in-built casting & on-screen digital compendium.

248

Founded in 1999, FutureLog designs & develops digital procure-to-pay solutions for the hospitality and gastronomy industries, handling all aspects of procurement, inventory management, invoice processing and more. Headquartered in Switzerland, with offices in Böblingen (Stuttgart), Paris, Bangkok, Singapore, Sydney and Dubai, we have 20+ years of experience in digitising and automating P2P processes, ensuring cloud-based accessibility and seamless connectivity.

FUTURESLEEP

816

Established in 1983 in Melbourne, Futuresleep began as a small family venture called SelectO-Pedic. Founded by visionaries Theodoros Giannopoulos, Angelo Spanos, and Loui Stathopoulos, their mission was to redefine the Australian mattress industry by integrating globally sourced premium materials and advanced manufacturing practices. Over the past four decades, Select-O-Pedic experienced remarkable growth, evolving into a leading Australian manufacturer of superior sleep solutions.

GETC

432

GETC’s experience in working with clients around the world to deliver leading fit-out solutions across the commercial space ensures customer and staff engagement is optimised from every viewpoint. With a focus on delivering high-quality, well-priced FFE solutions, GETC works with venue operators, designers and owners to provide complete end-to-end fit-out solutions or even just a simple supply-only furniture package centred around servicing all commercial and hospitality spaces, on time and on budget.

GETDANDY

1443

The only AI Powered reputation automation company. We use our proprietary technology to help dispute and remove negative Google Reviews. Working with over 5,000 businesses to help with their online reputation. We’ve removed over 75,000 unfair bad reviews.

GLOBAL GREENTAG

1315

Global GreenTag is one of the world’s most robust, trusted and widely recognised ecolabels. We independently assure that every product is fitness tested and certified under one of our two leading certification programs that use world’s best scientific methods. That’s why we have earned the reputation and trust of thousands of buyers, hundreds of companies and numerous green building councils, certification bodies and governments around the world.

COMPANIES & BRANDS

GIRBAU AUSTRALIA

1232

With a legacy of excellence over 100 years globally, Girbau is proud to be the trusted choice of countless businesses across the country. From bustling hotels to commercial laundries to self-service laundromats; to delivering the highest level of care and service to aged care homes, our cutting-edge solutions cater to a diverse array of industries, ensuring efficiency, reliability and unparalleled performance. Hospitals, aged care, clinics and care facilities require highly productive, reliable laundry equipment that delivers hygienic results in less time.

GOLDEN CHAIN MOTOR INNS

1447

Golden Chain has provided accommodation in Australia and the Oceania region for 40 years , In the past 15 years we have grown to be the largest independent motel group in Australasia boasting more locations than any other

GRAFICO GROUP

and accommodation providers. Through travelspecific SEO, ads management, website design and social media management, Heads On Pillows empowers their clients to fill their calendars with direct bookings.

HH SERVICESHOTEL HOUSEKEEPING

HUMANFORCE HOLDINGS

847

A trusted ISO certified company HH Services We are a ISO-certified cleaning company, where quality and professionalism meet. As a proud holder of ISO certification, we adhere to the highest international standards in cleaning services. Our commitment to excellence ensures every aspect of our operations, from customer service to cleaning processes, is held to the strictest standards.

HOPACK

114

Grafico-Walls designs, prints and installs custom print wallpapers, art prints & even custom print tiles Australia-wide. Commerical & residential Proudly designed and printed in AustraliaCelebrating 20 years in business. 2004 - 2024 #WhatwillyouGrafico?

GROUPS360

354

Humanforce provides the market leading employee-centred, intelligent and compliant HCM suite for frontline and flexible workforces, with highly configurable, best-in-one Workforce Management (WFM), HR, Payroll and Wellbeing. Our vision is to make work easier & life better by focusing on the needs & fulfilment of frontline workers, while delivering intelligent manager automation & analytics to drive cost optimisation, increased productivity and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges & objectives.

HUNTER AMENITIES

708

Speciality supplies in takeaway and ready-toeat meal containers and lid. Our food packaging is about functionality and presentation to your guests. Meal portion size design Well-properties materials used to safely deliver the hot and cold as well as frozen meal Matching leakproof lid to suit for delivery and storage Reusable, Recyclable and Compostable are available.

HOPPER

248

Groups360 was created with a singular goal - to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company’s platform, GroupSync, enables suppliers to distribute inventory, engage with planners, and optimise group revenue. Planners can search real-time availability at hotels worldwide and book rooms and space online, or through a simplified proposal process at over 200,000 hotels worldwide.

GUESTPOINT

722

Since 1981 Hunter Amenities continues to be a trusted partner throughout the world servicing customers in over 100 countries and delivering a truly global solution for the hotel and travel industry. We have pioneered a remarkable array of distinctive hotel amenities and personal care products. Hunter Amenities has over 10 manufacturing facilities globally and manufactures product for more than 45 top bath and body retail brands worldwide.

HUNTER TECHNOLOGIES

1062

Hopper is not your traditional travel platform. The Hopper network provides access to a customer base of more than 320 million users across a range of B2C and B2B channels through a single connection. Visit our stand to learn about our closed user group bank portal partnerships including Commbank in Australia, Capital One in the US and SMCC in Japan plus more across Europe, Asia and South America.

HOSPITALITY AND RETAIL SYSTEMS

657

GuestPoint is a powerful and easy to use property management system designed for multiple types of accommodation providers.

GUESTY

462

Guesty is the all-in-one platform for automating and optimising every aspect of your hospitality operations, whether you have one listing or thousands. With advanced technology, industrywide expertise, and a team of 200+ engineers, Guesty saves time, maximises revenue, and keeps your business ahead of the curve. Guesty’s acquisition of 25-year veteran, Aussie property management software, HiRUM, enhances our expertise in Trust Accounting and Apart Hotels for the Australian sector.

HANWHA VISION 141

For more information, please visit our stand.

HEADS ON PILLOWS

1446

Heads On Pillows is a tailored and tourismdedicated digital marketing agency focused on increasing direct bookings for hotels, resorts

1316

Hunter Technologies is a well-established company served clients since 2007. We have built a strong reputation for delivering reliable and sustainable technology solutions. One of our core strengths lies in providing eco-friendly products that help businesses save produce and money. We understand the importance of sustainability, and our range of offerings is designed to minimise waste and maximise efficiency.

IKEA

849

HRS is Oracle Hospitality’s largest partner worldwide, providing coverage in 90 countries to more than 12,000 customers. HRS offers a wide range of innovative solutions to our customers, including property management system, pointof-sale, spa, guest activities management, golf, business analytics, payment gateway, mobile applications, channel manager, online distribution services, plus much more.

HSMAI - ASIA PACIFIC 1362

524

Whether that’s a helping hand when refreshing the bath textiles in one of your suites, or a fully supported interior design makeover, from mood board to final delivery - we’re here to help you get the most out of every dollar and nook of space. With years of life-at-home expertise, IKEA is here to help you create that home away from home.

INFOR

351

HSMAI stands for the Hospitality Sales & Marketing Association International. HSMAI is a non-profit industry association for hotel and hospitality sales, marketing, revenue management, distribution, digital and general managers. Membership and participation with HSMAI offers training, networking and conference events for career development in the hotel and hospitality industry across the Asia Pacific Region. HSMAI also runs a full Academy with access to online courses, certifications, certificate programs, face-toface, webinar-style training.

Infor empowers global hotel and resort brands with cutting-edge cloud solutions that address critical business challenges. Our offerings include: Property Management Systems (PMS): Streamline operations and enhance guest experiences. Advanced Revenue Management Systems (RMS): Optimise pricing and boost revenue. Total Event Management Platform: Seamless integration of Sales, Catering, and Event Management. Financial Management System (SunSystems): Enable CFOs to transform data into actionable insights. Scalable Applications: Adapt to the evolving industry landscape and ensure superior service.

In-Room Dining Room Service

COMPANIES & BRANDS

INTEGRATED DECISIONS AND SYSTEMS

746

IDeaS Revenue Solutions, based in US, is the leading provider of revenue management software and services. IDeaS creates sophisticated yet simple ways to empower hotel executives with precise, automated revenue decisions they can trust. With 35 years’ experience, IDeaS transform the right data into clear & actionable insight, for all hotel types & sizes, to price, forecast & report with speed and confidence, improve performance and efficiencies. Discover greater profitability at ideas.com or email apac@ideas.com.

INTELLISOFTWARE

945

Intellisoftware is an Australian-based technology & software company at the forefront of innovative AI solutions for various vertical sectors including the hotel and hospitality industry. From AI-driven Revenue Management Systems such as Hotel RevBoost to the advanced application of AI in a range of custom solutions, Intellisoftware is committed to tailoring AI-focused solutions that address the specific needs of its clients.

INTERNATIONAL INTERIOR IMAGES

1016

Elevating guest experience through brand, product and expertise. Our luxury hotel amenities have elevated guest experiences for over 25 years. From sustainable, locally sourced products, through to internationally renowned brand names, we offer tailored amenity solutions. Making your life as a hotelier easier is our goal. We empathise with your challenges, drawing on an innate understanding of the industry’s ever-evolving demands to seek out sophisticated solutions.

INTERSCALIT UAB 235

Interscalit has been manufacturing bedding in Europe since 1993. We design and manufacture bedding that will meet your hotel’s needs at competitive pricing. Our pillows, duvets & Mattress protectors meet the highest quality, and durability, while also having a reduced environmental impact. Branded or private labelMade in Europe, sustainable, and made ethically.

IT’S SIMPLE

352

We make Australia’s future accessible through better and simpler loan solutions tailored to your best future. No matter what your circumstance or work history is, we are here to help you. And because we work with 40+ banks and lenders in Australia, this gives us a wider range of deals and offers and choices specifically to meet your needs and goals!

IPG SMART HOME 808

IPG Smart Home is a leading prefabricated housing system company. In the past decade we help builders and developers in Australia to build better and faster. Smart Box is our solution for the hotel industry, it’s modular unit which can be tailor make to suit different taste and function. It is easy to install with minimum maintenance.

JANDS 1242

Jands, an Australian-owned independent company established in 1970, is a trusted distributor of leading audio, video, and lighting brands for the installation, production, and retail industries in Australia and New Zealand. With a commitment to excellence and innovation, Jands offers solutions from world-renowned brands, tailored to individual needs and budgets. Come visit us on Stand Number 1242 to discuss your Audiovisual needs.

JASON COMMERCIAL 1321

Jason Commercial has been supplying the Australian Accommodation Industry with premium quality commercial bedding & linen for over 50 years. As an iconic Australian brand, we are known for our extensive range of bedding, linen, towels and decorator items, to suit a vast range of accommodation types. At Jason Commercial we strive to offer the best quality at competitive prices, while providing fantastic customer service. Our products are intended for easy care housekeeping and commercial laundering, offering the highest quality, and keeping the wellbeing of your guests in mind.

JETMARK

1222

Jetmark is an Australian business in Tullamarine, Victoria. We are the proud Australian Supplier of Cover Styl’ a luxurious designer vinyl that comes in Marble, timber, leather, fabric, solid colours, textile and Glitter finishes. Wrapping your walls, doors & furniture has never been easier, and a leading environmental alternative to land fill. With over 480 Colours to choose from, recreate your office or hotel with a cost-effective alternative to paint and wallpaper. CoverStyl’ designer vinyl, why replace when you can upgrade?

K9000 DOG WASH

1130

The K9000 Dogwash was born in regional Australia in 2005, as a small, after-hours enterprise that soon grew into a phenomenon. The K9000 created a revolutionary new market for DIY Dog Washing that has changed the way that people clean their dogs worldwide. K9000 is still a family-owned business and we have worked hard to retain those foundation values, embedding them in the culture of everything we do.

KENT HOSPITALITY

530

Kent Furniture factory was established in 1993, is a large-scale standardised furniture enterprise integrating research, development, production, sales, and service. Primarily catering to the FF&E and Joinery needs of international hotels, we specialise in customised furniture solutions. With a modernised factory spanning over 27,000 square meters and a workforce of over 150 employees, our company boasts advanced facilities and an experienced design and production team.

KOALA SLEEP

1116

At Koala Commercial, it doesn’t matter what size your business is, we’re able to offer support. We have packages for corporate partnerships, designer trade discounts, large volume orders, and services so that we can work together smoothly.

KOGAN.COM

809

Since 2006, Kogan.com (ASX:KGN) has revolutionised the supply chain to make the most in-demand products more affordable and accessible. In that time, it has supplied billions of dollars in private label products to customers across Australia and New Zealand. Kogan Commercial sets itself apart by supplying private label products at a significant saving compared to the inflated price of global brands offered by competitors. It leverages Kogan.com’s buying power, expertise in the industry, and pure online presence to reduce the overheads that come with the operation of a brick-and-mortar business.

COMPANIES & BRANDS

LG BUSINESS SOLUTIONS |

LG ELECTRONICS AUSTRALIA 551

LG will present its advanced business solutions at NoVacancy Expo 2024, showcasing commercial TVs, innovative signage displays and home appliances tailored for the hospitality& accommodation industry. Designed to enhance guest experiences and improve operational efficiency, LG’s cutting-edge technology demonstrates their commitment to elevating standards in the hospitality sector.

LUXPANELS

229

Transform your walls and ceilings into a stunning masterpiece with our Indoor Acoustic Panels and Outdoor Panels. Easy to install while customising your space with the ultimate impact. Luxpanels are used to create visually stunning timber slat walls and ceilings. Luxpanels are sound dampening and remove reverberation within your space, making them perfect for homes, offices, shops and restaurants. Our exterior wall panels are of high quality and are designed to be durable, waterproof, and resistant to wear and tear. 10year warranty included on our exterior panels.

MACROTECH

LIFE FITNESS AUSTRALIA 1026

Create delightful experiences across the full well-being journey at your property. Life Fitness partners with international hospitality chains, boutique hotels and premium resorts to curate a one-of-a-kind wellness encounter. Premier fitness equipment, space layout and design consulting, and customer service with hospitality industry experience. Discover our hospitality wellbeing solutions that meet guests at any level of their fitness journey.

LIGHTHOUSE (FORMERLY OTA INSIGHT) 1152

Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.

LIVEPORT AUSTRALIA 242

Liveport is a premier provider of wireless internet solutions tailored specifically for the hospitality industry. With their cutting-edge technology and expertise, Liveport ensures that hotels and resorts offer seamless, high-speed connectivity to enhance guest experiences. Their services include comprehensive WiFi analysis, optimal access point placement, and robust infrastructure to support the unique needs of the hospitality sector. Liveport’s commitment to quality is evident in their 24/7 guest support and tailored solutions, making them a trusted partner for enhancing guest satisfaction with exceptional quality.

LOFTUS BUSINESS ADVISORY 1453

With 30+ years of experience in Australia’s tourism industry, Loftus Business Advisory offers consulting services with solutions to boost the profit and performance of tourism businesses across Australia. With $5+million in profit-strengthening opportunities identified for our clients over the last 12-months, we are committed to providing innovative strategies to help you reach your goals.

MATTRESS RESOURCES AUSTRALIA

1048

Mattress Resources Australia is a company which caters to the accommodation industry throughout Australia. We work with a wide variety of clients within the industry including hotels, motels, retirement homes, backpackers, boarding schools and university housing, as well as B&Bs and boutique guest houses. Mattress Resources Australia specialises in manufacturing the ultimate in quality, durable commercial mattresses, headboards and base sets. 100% Australian Owned and Operated.

MAYFIELD LIGHTING

1043

430

Macrotech is a leading provider of innovative technology solutions for the hospitality industry. With over 23 years of experience, we specialize in enhancing guest experiences through products like cloud phone systems, smart locks, self check-in kiosk and guest wifi services, tailored to meet the unique needs of hotels worldwide.

MAGNETITE

218

Magnetite specialises in acoustic and thermal insulation for existing windows and doors. Our retrofit double-glazing system converts existing single-glazed windows to the performance of double-glazed windows. With extensive knowledge and experience in glazing requirements, we customise solutions to assist you in achieving the best soundproofing & thermal insulation.

MAKITA

1010

Makita is leading the way in cordless commercial cleaning, power garden, and power tool solutions. Makita’s 18V LXT & 40V Max XGT battery platforms deliver market leading performance and the dual battery X2 technology provides even more power. Makita has the cordless solution you need to get the job done safely, efficiently and effectively. Paired with market leading rapid charge technology, Makita cordless tools are ready to work when you are!

MARBLE RENEWAL

711

Masters of Stone Restoration and MaintenanceSpecialising in all stone surfaces - floors, walls, kitchens, vanity tops, table tops, bathrooms, stairs, foyers, exterior, facades. Founded over 27 years ago, Marble Renewal brings a wealth of expertise with a combined 140 years of experience in the stone restoration industry. Based in Sydney, we specialise in commercial, residential & retail stone care offering comprehensive services that breathe new life into marble and other natural stones. Our services include restoration, polishing, sealing, regrouting, cleaning & stripping, repairs, anti-slip and ongoing maintenance, ensuring your stone surfaces maintain their beauty, durability and suitability.

Established in 1945, Mayfield illuminates spaces with a passion for design and innovation. Our bespoke and ready-to-purchase lighting collections are a testament to our collaborative spirit with leading designers and makers. We believe in the power of personalised expression, curating lighting that reflects your unique style and elevates your everyday. Experience the transformative power of purposefully crafted light. Come and chat with us at stand 430 regarding your lighting ideas

MAYTRONICS AUSTRALIA

810

Maytronics Commercial, have over 50 years of commercial industry pool experience. We focus on Quality Service, Exceptional Experience offering market-leading commercial pool products including Wave Dolphin Robotic Pool Cleaners, commercial pool covers & blankets, commercial pool support and servicing. Maytronics Commercial has complete nationwide coverage with our Head Offices based in Sydney and service branches based in Brisbane, Townsville, Melbourne, South Australia & Perth.

MEWS SYSTEMS

636

Mews is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, The Strawberry Group, The Social Hub, and Airelles. The company has offices in Europe, the United States and Australia.

MODIEUS

107

Modieus is Dutch for fashionable, which is a fitting title for a company offering the most stylish commercial flooring in the market. A flooring solutions expert with an extensive global network, Modieus provides exceptional, contemporary flooring throughout Australasia, the Middle East, the Far East, Europe and America. Modieus is the flooring specialist that say “yes”.

MONTAGUE

422

Montague, where unique custom furniture design meets the highest standards of craftsmanship and artistic elegance, crafted for the hospitality industry. We transform spaces into luxurious, welcoming environments that leave a lasting impression on your guests, setting your venue apart from the competition.

Create stunning interiors with a point of difference by working directly with the only wallpaper manufacturer in the southern hemisphere.

For over 60 years, Aspiring Walls has been the benchmark of expertise and quality in commercial and residential wallpaper. Our dedicated team of 20 experts, with a combined 200+ years of experience, crafts stunning wallpaper.

Explore our latest designs with low MOQ and witness the precision and passion that deﬁne our work. Our streamlined manufacturing ensures quicker lead times without compromising quality, making Aspiring Walls the premier choice for commercial projects.

Elevate your accomodation’s ambiance with our unparalleled service and exquisite designs.

Come visit the friendly team at stand

COMPANIES & BRANDS

MULBERRY LOUNGES 712

Established in 2009, Mulberry Co is a premium Australian furniture manufacturer in Sydney, with 45 skilled staff and a 4,000 sqm factory. We offer a range of sofas, beds, accent chairs, sofa beds, and recliners, simplifying furniture buying for commercial and retail markets with our one-stopshop approach.

MY AUSTRALIAN CAREER 1435

My Australian Career (MYAC) provides recruitment and migration services for small, medium, and large Australian hospitality businesses. With 20+ years of experience, we connect companies to global talent, including skilled chefs, FOH, front office managers etc. With operating hubs in multiple countries, we have direct access to the global hospitality talent pool. Our inhouse OMARA-registered agents handle visa sponsorship, applications and deal directly with the Department of Home Affairs, simplifying the process, ensuring that your focus remains on your business functions.

MYMA.AI 1036

At Myma.ai, we are at the forefront of revolutionizing the hospitality industry with our world-first integration of ChatGPT in AI Chatbot solutions. Elevate guest experiences to new heights, streamline operations, and unlock the full potential of AI in your hotel. With our innovative platform, you can provide personalised assistance 24/7, answering guest enquiries with precision and efficiency.

MYPOS 656

Join us at the No Vacancy Show, where myPOS Satin accommodation booking software will be showcased. For over 18 years, Satin has provided simple, reliable, and efficient solutions to the Australian hospitality industry. Visit us at stand 656 to discover how we’re evolving to meet your needs.

MYSMART 150

mySmart is an Australian company at the forefront of delivering and supporting product agnostic intelligent building control solutions, with offices around the country and over 20 years’ experience, spanning more than 60 major hotel developments, enhancing the guest experience in 1,000s of rooms. Our highly trained, industry qualified Consultants and Smart Building Specialists solve complex industry problems including those in the hospitality space with easy-to-use solutions.

NABERS 1310

NABERS (National Australian Built Environment Rating System) is an NSW governmentadministered program that provides simple, reliable and comparable measurement of a building’s energy efficiency, water usage and waste management for accommodation buildings. A NABERS rating helps hotel owners accurately measure, understand, and communicate the environmental performance of their buildings, while identifying opportunities for cost savings and future improvements.

NAYAX AUSTRALIA

952

Nayax is a global fintech company providing a comprehensive operating system and payment platform for multiple retailers. Our goal throughout the years has always remained the same ? enabling merchants to grow their business at scale and with ease. To achieve this, our payment platform has consistently been ahead of the curve. This includes accepting any new form of payment, to continuously providing peace of mind with the strictest security certifications, and 24/7 monitoring.

NERO TAPWARE 630

Nero Tapware offers a diverse selection of tapware and accessories, from entry to high-end architectural designs. Recently expanding our collections to Ambulant and Assisted living ranges designed to be adaptable for the accommodation industry, available in six colours, along with a new outdoor line in four colours. Our commitment to quality and craftsmanship guarantees a luxurious bathing experience.

NESPRESSO PROFESSIONAL 1122

Every cup of Nespresso begins with care, for farmers and their communities, for the environment and for the future. Ultimately, when it comes to caring for others, doing is everything. For the hospitality industry, this means hotels and guests can enjoy quality coffee that is a force for good. Nespresso Professional’s extensive range of consumer and commercial machines cater specifically to hotels and commercial establishments, offering an exceptional coffee experience for hotel guests, buffet attendees, and conference participants.

NETTZERO

1209

NettZero is an Australian owned and operated Sustainability Consultancy that has serviced Australian businesses since 2008. We specialise in NABERS Rating for all asset types, carbon management and accounting, decarbonisation strategies,emissions management and energy efficiency measures. We also offer Climate Active Carbon Neutral certification servcies, Science Based Target setting and reporting, waste management, Life Cycle Assessment of products and services, ESG Reporting and goal-setting. We are a full servcies Sustainability Consultancy with National coverage.

NEWBOOK

552

Transform your property with Newbook’s comprehensive software solution. Our platform provides all the tools you need to streamline operations, boost revenue, increase bookings, and enhance the visitor experience. Visit our team at the booth for their top recommendation on how you can ehance your property.

NEXTREND FURNITURE

210

At Nextrend we are committed to transforming spaces into places (that will attract more customers to you) where you want to be. We offer high-quality amusement park focused commercial hospitality furniture for design conscious venues

and businesses Australia-wide. Because first impressions count! Nextrend offers high-quality commercial hospitality furniture for designconscious venues and businesses Australia-wide. Because first impressions count.

NUFURN

126

We are Nufurn, a 100% Australian, privately owned company. Established since 1996, we design, manufacture and supply a comprehensive range of high quality commercial furniture to the Hospitality, Design, Event, Education, Healthcare and Commercial markets. Our customers specific needs, product durability and functionality are the cornerstones of our design process, as exemplified in the high quality of our finished products. Exceptional customer service is our signature.

NUVHO

1346

Nuvho works with over 150 hotels supplying central services including revenue management, hotel distribution, marketing, sales representation, reservations, hotel systems and hotel advisory.

OAK GROVE UPHOLSTERY

120

Oakgrove Upholstery is one of the largest soft furnishing manufacturers in Australia, offering a wide range of upholstered commercial furniture designed to meet the unique demands of various commercial applications. Whether you’re a large 200-room hotel or a one-room boutique B&B, as a local manufacturer, we have the unique capability to create tailored products specifically for your needs. Utilizing both our local and global supply chains, we have the infrastructure to handle even the largest orders, delivering on time and within budget.

OCTOPUS LED SCREENS

We supply & install custom LED Screen displays.

OLIMPIA SPLENDID

1042

Olimpia Splendid is an Italian company that has been designing and marketing products for Air Conditioning, Heating, Air Treatment since 1956.

OMF ORIGINAL

622

OMF started in July 2006 in Prospect NSW with the intent to introduce to Australia the first ‘non branded’ total retailer in the mattress category. By 2016 OMF had growth to 18 stores with an expediated growth strategy triggered from 2017 bringing the June 2022 store number to 50. OMF is currently Australia’s biggest retail store corporate sleep specialist by store count. In 2021 OMF launched its ‘Complete Sleep’ strategy introducing further consumer offers in the areas of Bedroom Furniture, Motion, and Manchester with a key focus remaining on the Mid to Value market sectors. Within the core category of mattress, OMF offers consumers both registered Australian Made mattresses, and high spec Internationally sourced mattresses.

COMPANIES & BRANDS

ONEMUSIC AUSTRALIA

1229

OneMusic Australia allows music users to meet their copyright obligations for the commercial use of musical works, sound recordings and music videos, whether you’re using a CD, turning on the radio or playing music from a streaming service like Spotify or Apple Music. OneMusic licenses the right to play the vast majority of popular and wellrecognised music from around the world – the music you likely play in your business.

ORACLE CORPORATION AUSTRALIA

1146

Oracle Hospitality brings more than 45 years experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to leverage rich data insights to deliver personalised guest experiences, maximise profitability, and encourage loyalty.

OZONE CPS 1141

Founded in 2017 by industry experts, Ozone Hospitality Services is an external Housekeeping, Commercial Cleaning & Maintenance provider. We service 60 Hotels all over Australia.

PACIFIC GREEN

608

Pacific Green - crafting furniture that transcends trends. Through a fusion of tradition and innovation, we craft the future of classic furniture, ensuring our designs remain relevant for generations. Each piece - a unique expression of timeless elegance, hand-made to perfection. Our finest materials - Palmwood, Italian Leather, Australian sheepskins, bring unparalleled quality.

PACIFIC PROPTECH GROUP 908

Discover a Healthier, Sustainable, and Assured Living Experience with Pacific Proptech Group. Welcome to Pacific Proptech, where we redefine your living and working spaces with a unique fusion of style, functionality, and a deep commitment to well-being. Explore our diverse product range, including exquisite furniture and the revolutionary Zum acoustic productivity booth, to elevate your lifestyle on three key fronts: health, sustainability, and service assurance.

PEAK REVENUE

For more information, please visit our stand.

237

PHAT SOURCING

508

Phat Sourcing provides a full spectrum of bespoke fit-outs to suit your needs & budget. We deal directly with manufacturers with a full service of sourcing and importing from start to finish. From design to delivery, nothing is out of reach!

PREMIUM SURFACE PROTECTION 110

Premium Surface Protection (PSP) provides technologically advanced and environmentally safe solutions for textile and furniture protection for commercial and hospitality interior fit outs. PSP manufacture and globally distribute non-toxic products for the maintenance and protection of textiles tested by independent laboratories. Subsequently, they have been awarded WoolSafe, CleanSeal, and EnviroSeal Certification.

PREMREST

1132

Premrest has been the national leader in commercial flooring solutions (cleaning & installs) for over 30 years. We have built a reputation as the go-to for overcoming all flooring problems. We are the friends of facilities managers, corporate clients and general cleaning companies across Australia.

PRICELABS

1162

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimise their pricing and revenue management, adapting to changing market trends and occupancy levels.

The AI Guest PlatformJourney

Canary’s Guest Journey Platform is powered by AI to deliver more personalization for guests and enhanced automation for staﬀ.

Supercharge your team

Canary AI is a game-changer. It is designed and built for the hospitality industry to personalize the guest experience and empower staﬀ with intelligent automation.

COMPANIES & BRANDS

PROTECT A BED/SLEEP CORP 1121

For more information, please visit our stand.

PURCHASEPLUS 140

The leading cloud-based, P2P e-procurement solution designed for hospitality. Our endto-end platform connects buyers to the right product, from the right supplier, at the right price. Streamline procurement and enhance supplier engagement with robust analytics.

QINGDAO KUTESMART 1216

Our focus spans from tailored men’s, women’s & children’s suits, hotel & corporate uniform, to a diverse array of sophisticated attire, including jackets, pants, vests, shirts, trenchcoats, blazers, skirts, & dresses. With over 28 years of experience, we excel in delivering services particularly tailored for the demands of the luxury sector, ensuring our clients’ products exude sophistication & professionalism.

RANDOM HARVEST 1425

RAPIDCLEAN 924

Established for over 30 years, RapidClean is an Australian & New Zealand owned company with over 70 stores across metro, regional & remote locations. RapidClean aims to provide customers with the support of a national organisation while providing local service, offering a cost-effective one-stop-shop solution for all your cleaning requirements.

REMARKABLE

OUTDOOR LIVING 316 +416

With 20 years of expertise in outdoor furniture, Remarkable Outdoor Living reflects our commitment to quality and value. We procure exceptional outdoor settings in numerous materials that offer the choice and peace of mind our customers deserve. In addition, we provide everyone with an aesthetic to suit their individual needs. With a vast selection of styles, colours, and sizes on offer, our 7 outdoor furniture showrooms covering the Eastern seaboard, across 3 states, have something for everyone.

RESORT BROKERS AUSTRALIA

135

Established in 1985, ResortBrokers was the first agency to focus exclusively on the sale of tourism and accommodation businesses. Today, ResortBrokers is a leader in the sector with a national network of over 30 brokers, active in all states and territories, handling the sale of accommodation properties and businesses.

REVINATE 251

Revinate empowers hoteliers to directly connect with their guests. Our Guest Data Platform and communication solutions unlock revenue for hoteliers and put them in control of the full guest experience - initial research, booking, check-in, throughout the stay, and even after check out - all via the communication channels that guests prefer, whether it’s voice, text, email, or web. More than 12,000 hotels globally bank on Revinate to drive direct revenue and deliver delightful guest experiences. Ask us

GroupSync, by Groups360, is the smarter hotel sourcing solution that gives group travel planners the power to easily search, shop and book room blocks and meeting space at over 200,000 properties worldwide – from the brands you know to top-notch independents. And for smaller groups that need to book fast, only GroupSync lets planners instantly book rooms and space online – no RFP required.

REZEXPERT CENTRAL 962

Boost Your bookings and simplify management, RezExpert empowers Australian small to medium accommodation providers with a user-friendly booking and property management system. Backed by over 30 years of experience, we offer a comprehensive suite of tools to streamline operations, increase your revenue and free up your valuable time.

RIVERSLEA BRANDS 1226

At Riverslea Brands, we’re all about partnering with premium health and beauty brands to bring guest suite hospitality to the next level. Think curated collections that make guests feel like royalty during their stay. Step into your hotel bathroom and discover a world of luxury. We’ve carefully selected products from the best skincare, fragrance, spa, and lifestyle brands worldwide.

RMS (AUSTRALIA) 752

RMS is trusted by over 7,000 properties in 70 countries, supporting 184,000 users with smarter property management software. For more than 40 years, we’ve led the way with scalable, cloud-based technology that helps hospitality businesses manage, operate, and grow. Our all-in-one platform evolves with the industry, offering features that boost revenue, streamline operations, and keep guests coming back. Plus, our dedicated team and 24/7 global support ensure you’re always covered. We’re here

to deliver smarter cloud technology, enabling millions of bookings, greater revenue, and happier guests worldwide.

ROOM

230

ROOM is an FF&E supplier with a background in Interior Architecture dedicated to helping busy Operation/Procurement teams fulfil their creative vision. We design procure and install commercial furniture accessories, art, linen, cutlery, crockery, beds and appliances to Hotels and Resorts.

ROOM PRICE GENIE

636

RoomPriceGenie is the easiest way to ensure that your rooms are priced right, every night. Purposebuilt for the independent hotelier, RoomPriceGenie is fast to implement, intuitive to use, simple to understand and completely transparent. Choose to be hands-off, letting the platform act as an always-on pricing manager, or, jump in and control your price manually. Either way, RoomPriceGenie will save you time checking your rates against your competitive set and ensure you never leave money on the table.

ROOMSTAY

846

RoomStay.io is a cutting-edge hotel booking engine designed to revolutionize the way hotels manage their online reservations and increase direct bookings. Developed by a team of former Online Travel Agency (OTA) professionals , RoomStay brings industry-leading expertise and OTA technology

directly to hotels, empowering them to compete effectively in the digital marketplace. The platform’s sophisticated features and user-friendly interface can help hotels increase their direct booking revenue by up to 74%, putting them on par with major OTAs in terms of booking experience and conversion rates.

ROUBLER

857

Workforce management and payroll software to help your business run smoother. If you’re a business owner, manager or founder, you don’t have time for complexity. With Roubler’s workforce management system, tricky things like onboarding, rostering, management and payroll can all take care of themselves. Our cloud-based all-in-one platform simplifies and streamlines workforce management, so you can focus on the bigger picture. That’s why more businesses choose to run on Roubler.

SABA HOSPITALITY

244

With our 360-Degree Guest Journey solution, SABA Hospitality & Trevo allow guests to digitally check-in, utilise mobile keys, browse information on digital compendiums, order F&B and other services contactless, communicate instantly with an A.I. chatbot and check-out using their own mobile device.

COMPANIES & BRANDS

SAFETYCULTURE 442

SafetyCulture is a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day. What started as a digital checklist app has today evolved into a platform for conducting inspections, raising and resolving issues, managing assets, and training teams on the go.

SALTO SYSTEMS 436

For over 20 years Salto has been synonymous with innovative solutions, including stand-alone, cloud-based, and mobile applications. Salto sets new standards in security, manageability, flexibility, and design, bringing real-world benefits to virtually any door and building type. Across a broad range of industries and applications, Salto is widely recognised as a global market leader in smart electronic access control solutions.

SEALY COMMERCIAL 942

Sealy Commercial is Australia’s largest bedding manufacturer in the hospitality & accommodation industry, delivering specially designed bedding products that ensure guest satisfaction night after night. Our commercial sleep systems are

mattresses are made to order and made by hand, right here in Australia and New Zealand.

SEGAFREDO ZANETTI 1212

At Segafredo Zanetti, we offer a comprehensive range of services and equipment tailored to your hospitality needs. Our services are backed by our global experience in the hospitality industry, giving us a solid foundation to provide you with the best industry advice. We will work with you to help run a successful cafe, restaurant or hotel outley from start to finish - no matter the capacity.

SHENZHEN PROMISE HOUSEHOLD PRODUCTS 709

Shenzhen Promise Household Products Co., Ltd is a professional aroma diffuser manufacturer for smart fragrance system. We have professional design Dept, R&D Dept, production Dept and Sales Dept etc. Our company aim is providing high-quality products with on-time service for our clients and distributors all over the world. There are two scent brand Scentnario and Scentcares, which are respectively used to solve the different demands of commercial and household market. The new generation of atomisation technology can make the diameter of atomised particles smaller (under 10u) and the uniformity of atomised

SHIJI GROUP 255

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions , food and beverage and retail systems , payment gateways, data management, spa and activity management, online reputation management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Visit shijigroup.com.

SHOP FOR SHOPS

922

Shop for Shops is Australia’s leading provider of shop fittings, shelving, and display solutions. Our MAXe and peggie systems in addition to products from our vast Retailers’ Catalogue range are used in retail, office, hotels and public spaces all over Australia.

by Australian Interior Landscapes.

Australian Interior Landscapes is the leader in supply and installation of superior quality Australia.

They are the preferred supplier recommended by architects and designers due to their amazing quality, passionate eye for detail, cost effectiveness and a wide selection of

61 2 9181 2456

COMPANIES & BRANDS

SHORT STAY CHARGES 1411

Shortstay Chargers is a company Based in Melbourne, specialising in providing EV charging solutions for SMEs. Established in late 2023, we quickly grew to provide our services in VIC, NSW and QLD. With representation to these three states, we are able to support our clients with personalised advice, efficient installations and quality customer service.

SIHOT ASIA PACIFIC 758

Every Hotel is unique SIHOT is the hotel management software that covers all processes in a hotel and offers tailor-made solutions. A PMS cannot be easily replaced. Bind yourself to a partner you trust. We have been in the market since 1986 and know the hotel industry inside out. We have grown with our customers, have learned from them and adapted our software to their standards.

SILANT 642

Connectivity is at the heart of modern living. Guests and residents expect seamless access to entertainment and technology at their fingertips and SiLANT will deliver this and more. We are a premier solutions management provider to global hospitality brands, ownership groups, and independent operators, as well as hospitals, mining camps, build-to-rent and student housing.

SLEEPMAKER®

SILVER CHEF LIMITED 609

SilverChef is the world’s only equipment finance company dedicated exclusively to the hospitality industry. Established in 1986, SilverChef has invested more than $1bn (and counting) into the hospitality industry in Australia, New Zealand, USA and Canada and has provided over 74,000 hospitality businesses a range of financing options to help them achieve their dreams. SilverChef’s flexible finance options help hospitality entrepreneurs manage cashflow, respond to changes in the market and flex with their evolving business needs with their market leading products Rent-Try-Buy and Lease-toKeep.

SITEMINDER 745

SiteMinder is the leading platform used by hoteliers globally to drive unbeatable revenue results. SiteMinder helps hoteliers, from small independent properties to large groups and chains, to drive more revenue through leading distribution, real time insights, direct booking systems designed to convert & guest engagement tools to keep guests coming back. SiteMinder works with over 41,000 customers in 150 countries and generates more than 115 million reservations worth over AU$70 billion for hotels every year. With over 2,150 partners, the company has the largest ecosystem within the hotel tech industry.

616

SleepMaker ® is part of The Comfort Group, one of Australasia’s largest bedding companies that originated in the 1930s. Since day one, we haven’t stopped in the pursuit of producing quality mattresses right here in Australia. When you buy a SleepMaker mattress you can rest easy in the knowledge that it was built with lasting quality.

SNACK BRANDS AUSTRALIA 1422

Snackbrands Australia is a leading snack business with an iconic portfolio of brands such as Kettle, Cheezels, Thins, CC’s, French Fries, Jumpys and more. Our ambition is to create happy snacking moments and each of our brands has a truly unique Australian history and holds a special place in the hearts of Aussie snackers. Snackbrands manufactures the vast majority of our tasty snacks in Australia, using Aussie potatoes and corn. We employ over 500 people and are in the process of building a state of the art manufacturing and distribution centre of excellence in Sydney, at Orchard Hills. This will enable us to keep manufacturing our much-loved snacks in Australia for decades to come.

SNACK PROUD

1421

Snack Proud is a local Sydney-based supplier of healthy snacking solutions. Started by founder Ashleigh Whittaker in 2016, Snack Proud has grown from a promising side hustle to one of the leading healthy snack providers in the country. Today we supply thousands of companies across Australia and internationally. With a focus on quality, sustainability, and supporting femalefounded, and indigenous suppliers, Snack Proud delivers premium and innovative snacking solutions that give back to local communities and the environment.

SOFA BED SPECIALISTS

For more information, please visit our stand.

918

SPL

1136

SPL is Australia’s industry leading, national provider of specialised linen services. SPL supplies linen to three of Australia’s largest sectors - Accommodation, Health & Aged Care and Mining, and has utilised RFID technology to create their world leading innovations - Managed Supply, Linen Hub and Click & Collect Services, where customers can better manage their linen supply and cost without compromising quality.

STANDARD TEXTILE

438

Founded in 1940, Standard Textile is a privately held company and a market leader in textile innovation, design, and laundry knowhow. Standard Textile is a leading vertically integrated global player, with key innovation, manufacturing, and distribution resources worldwide.

STOKED STAINLESS

109

The worlds finest stainless steel spa pools. Upgrade your business with the most premium handcrafted stainless steel and cedar hot tubs in the world. Biggest range of Stainless Steel Baths, Spas, Hot Tubs and Plunge Pools in Australia Handmade, direct from our workshop to you Integrated design & technology Relax for real with our enduring 50-year warranty* A Lifetime of enjoyment and relaxation Low and No Chlorine / Bromide water treatment options available.

STR

1337

The most powerful source for hospitality market data, benchmark and analytics. The combination of CoStar and STR provides across multiple functions stakeholders with the comprehensive insights needed to identify opportunities, make informed decisions and drive growth.

STREAKWAVE AUSTRALIA

For more information, please visit our stand.

958

STREAMVISION

1246

Smart Solutions for the Evolving Hospitality Landscape - Understanding the evolving demands of the hospitality industry, Streamvision delivers smart, tech-forward solutions that directly address these challenges. We aim to elevate guest experiences and provide operational efficiencies that translate into increased revenue for hospitality settings such as hotels, resorts, hospitals, and clubs.

SUITE DESIGN

122

Suite Design specialises in the supply of FF&E packages for all accommodation properties, having developed a strong track record in offering a unique range of commercial quality furniture, bedding, electrical goods and accessories to hotels, motels, holiday parks, mining accommodation and student accommodation properties throughout Australia for over 15 years.

SUPERLOOP

622

Superloop is an ASX-listed, Tier 1 provider delivering award-winning Network, Wi-Fi, Cyber Security, and Wholesale solutions to over 450,000 customers. We are a modern challenger telco and a price leader deploying game-changing solutions such as our Hotel Wi-Fi services and infrastructure. Our platform delivers fast and secure hotel Wi-Fi to guests, providing a seamless internet experience during their stay. Thanks to our capable team and platform, we’re able to integrate with internal management systems ensuring a smooth experience for hotel and resort guests and staff.

SWAY CURTAINS

608

Sway Curtains is your trusted partner in creating exceptional window coverings. You handle the creative vision; we handle the precise execution. We ensure flawless measuring, making and installation, leaving no detail overlooked.

Connect

with Tasmania's vibrant hospitality scene

The Tasmanian Hospitality Association is the peak industry body in Tasmania for: Hotels and Accommodation Restaurants, Cafés and Caterers Community, Sporting and RSL Clubs

MEMBER EXCLUSIVE BENEFITS

24/7 Support: Access tailored support in person, by phone or online

Employment and Business Improvement Services: Tailored advice from our experts on wage rates, contracts and fair work

Industry Offers: Exclusive member pricing, discounts and support from our corporate partners

Networking Opportunities: Invites to all our member events and webinars

Government Access: Timely assistance with available grants and requirements like liquor licensing

Public Relations: Support with Media and Crisis management

PARTNER WITH US AND GROW YOUR BUSINESS

Collaborate with us to make a real impact in Tasmanian hospitality Our partnerships offer unique opportunities to network, promote your business, and contribute to the success of the state's third-largest employer Whatever your size, we'll help you build meaningful connections and strengthen your brand within the industry

For Membership or Partnership Enquiries: Email enquiries@tha asn au, or call (03) 6220 7300

https://tha asn au/

COMPANIES & BRANDS

SWISSTRADE 822

Swisstrade, your hospitality lifestyle professionals, deliver sustainable value through expert hotel product solutions and guest experience enhancement. We provide hoteliers with the latest brands, trends, and innovations in Hotel Operating Equipment, ensuring top standards in best practices, sustainability, and guest satisfaction. As the leading supplier in Oceania during the region’s hotel and tourism boom, Swisstrade is committed to elevating hotel standards and maximising investment value for owners and operators. Our focus on sustainability and excellence makes us the trusted partner in the hospitality industry.

TALK AGENCY 1258

Leverage digital to genuinely deliver meaningful, sustainable growth for our valued people and partners.

TASMANIAN TONIC COMPANY 1423

Spirited Beverages, Tasmanian Tonic Company and Southern Ocean Soda . Uniquely Tasmanian beverages - ready to drink premium spirits and mixers, premium tonic water and soft drinks. Beautifully presented with a clear premium branding. Ideal for hotel mini-bars, hotels, restaurants, cafes and environments where ease and speed of service is paramount. Bespoke options available.

TASTE STUDIOS 1025

At Brand Your Own Foods, we specialise in providing premium, organic cold-pressed juices that can be custom-branded to enhance your hotel’s brand identity. Our juices are freshly made to order, helping you align your brand with tasty and nutritious juices that your visitors will love.

TEA TONIC 1427

Tea Tonic teas have been professionally formulated by Naturopath and Herbalist, Lisa Hilbert, to focus on taste, health, and well-being. Established in 1998, Tea Tonic is a leader in the Australian tea industry, specialising in organic tea bags, loose-leaf teas, and giftware all made in their Melbourne factory . Tea Tonic is proud to offer Australia’s Healthiest Tea Range.

TEMPLE & WEBSTER 516

Temple & Webster is Australia’s Number 1 onlineonly retailer of retailer of furniture, homewares and home improvement. We believe everyone wants to live more beautifully, and our vision is to make the world more beautiful, one room at a time. Our Trade+Commercial program provides businesses with access to specialised products & services, including trade discounts, commercial products, interior design assistance and delivery & installation solutions.

THE APARTMENT STORE 230

ROOM is an FF&E supplier with a background in Interior Architecture dedicated to helping busy Operation/Procurement teams fulfill their creative vison. We design procure and install commercial furniture accessories, art, linen, cutlery, crockery, beds and appliances to Hotels and Resorts.

THE FURNITURE SHACK 322

Looking for top-quality outdoor furniture for your commercial project? With over 22 years of experience and backed by 7 large retail locations, The Furniture Shack - Outdoor Furniture Specialists is your go-to destination. Our Trade & Commercial division boasts a rich portfolio in the resort, hospitality, and accommodation industries. Enjoy exclusive access to trade pricing, interior design consultation, and procurement services for larger projects. With a commitment to on-time delivery and client satisfaction, our skilled team ensures excellence in every outdoor project. Let our expert sales and in-house design team enhance your business with personalised assistance.

THE SMITH’S SNACKFOODS COMPANY 911

To create more smiles with every sip and every bite for our consumers: By creating joyful moments through our delicious products and unique brand experiences. For our customers: By being the best possible partner, driving game-changing innovation, and delivering a level of growth unmatched in our industry. For our planet: By conserving nature’s precious resources and fostering a more sustainable planet for our children and grandchildren. We aim to be the global leader in convenient foods and beverages by winning with purpose; winning in the marketplace; being more consumer-centric and accelerating investment for top line growth.

THE SOLAR BROKER

811

We provide high-quality commercial-grade solar systems for homes and businesses, aiming to ensure exceptional returns on investment and significant savings through superior solar solutions.

TLR GLOBAL

We help you become more cyber resilient. TLR Communications, branded as TLR Global is an Australian Sovereign Cyber Security company founded in 2014. The company focuses on tailored solutions around Cyber Services.

TOP SHELF CONCEPTS 1008

Elevated food presentation at its best. Save time and increase your reputation with our innovative products. Paying guests, visitors, and facility users rightly expect their food to be pristine. Therefore, presenting clean and inviting food stations and buffets, will not only result in happy guests but also additional revenue to your business. Profitable hospitality is all about impeccable presentation, portion sizes, sustainability practices, and service. Learn more at www.topshelfconcepts.com or 1300 81 30 40.

TOURISM BROKERS

1431

Tourism Brokers is a unique combination of a group of established, experienced and professional Motel, Hotel, Pubs, Licensed Premises, Caravan Park and MHE Brokers established in 2005. We have a simple philosophy of providing an unmatched level of service within the Accommodation and Hospitality Sectors.

TRI NATURE

1218

Tri Nature has been a specialist manufacturer of eco friendly, plant based cleaning and personal care products since 1989. By removing aggressive chemicals and unnecessary fillers from common household products, and using renewable plant based alternatives, we ensure Tri Nature is the safest choice for Australian families & the planet.

TRUSTYOU

1151

About TrustYou TrustYou streamlines communication and feedback processes in today’s tech-forward hospitality landscape. Recognising the importance of consolidated communication channels and the relevance of data, the company focuses on providing insights that help to improve business strategies. Listening to client feedback is a key driver for making customers happy while refining products and services. Learn more at www.trustyou.com.

TUBECO

332

Servicing the accommodation industry for over 50 years. Our 100% Australian made commercial range of beds and bunks are designed for the accommodation industry. Proudly supplying our steel beds and bunks Australia wide: Australian Defence Force Student accommodation Backpackers & Hostels School Camps Mining and Farm picking sectors Holiday Parks

TYPSY 238

Discover the power of skills with Typsy. Typsy is a platform that delivers high-quality skills content, community, and tools to help hospitality professionals and organizations stand out and flourish. We’re committed to powering ambitious businesses and their workforces to deliver everbetter customer experiences and to help the hospitality industry thrive.

UBERFLOW

1110

Vendbar is an Australian owned company who have designed an innovative RSA vending minibar solution, specifically for the accommodation industry, offering a modern alternative to traditional minibars. At Vendbar our team of engineers, programmers and designers have created a game-changing machine that enhances both operational efficiency and guest experience.

UBIQUA LIGHTING AUSTRALIA

222

Ubiqua Lighting is an exciting new range of portable LED lighting from the same team behind Aqualux Lighting. For almost 20 years, Aqualux has designed and manufactured premium outdoor lighting - we are delighted to now offer a range of cordless lamps for hospitality and homes.

Extensive

COMPANIES & BRANDS

VANITY GROUP 1022

VANITY GROUP is a global cosmetics market leader, established in 2011 with an Australian entrepreneurial spirit. VANITY GROUP provides a designer playground of hotel guest amenities whilst focusing on the design, development, manufacture, and marketing. With offices located in London, Sydney, Singapore, Dubai, and Shanghai, VANITY GROUP comprises advanced research and creative laboratories, worldleading sustainability initiatives, ultra-modern manufacturing facilities, an in-house master design studio, and an extensive warehousing and distribution network in over 75 countries.

VENDELLA AUSTRALIA 402

Since establishment in 2008, Vendella International has been dedicated to supplying the accommodation industry in New Zealand and more recently Australia, with consistent, highquality, and fit-for-purpose products. Over the years we’ve earned a strong reputation for our deep understanding of client needs and we are committed to providing our customers with what we call the three Ss: Sustainability, Savings, and Service. Contact us at customercare@vendella.com.au.

VERIDIA 1117

Veridia is an Australian supplier and service provider that takes care of consumables and stock management for the hospitality industry. Our complete replenishment solution, paired with our large range and expert advice, give owners and facility managers peace of mind and more time for the things that matter most.

VERKADA

545

Verkada is a pioneer in cloud-based physical security solutions by enabling over 26,000+ organizations in over 70 countries to protect their people and property in a way that respects individuals’ privacy. Designed with simplicity in mind, Verkada offers six product lines - video security cameras, door-based access control, environmental sensors, alarms, workplace, and intercoms - that provide unparalleled visibility through a single cloud-based software platform.

VINTECH SYSTEMS 542

WATERBOX 1217

Aussie start-up WATERBOX, founded by two Adelaideans, noticed growing consumer demand in Australia for sustainably-packaged and locallysourced products with a lower environmental impact. After travelling overseas, one of the founders of The Boxed Beverage Company noticed the new trend of drinking water out of a carton. Once returning to Australia, they spent two years exploring, sourcing, researching, and sampling springs with the view to packaging it in a plant-based alternative, void of petroleum oil. WATERBOX is the first product by The Boxed Beverage Company with the view to educate consumers about plant-based packaging.

WATERLOGIC AUSTRALIA 1326

Purezza Premium Water provides high-quality, sustainable water dispensing solutions and reusable bottles that help hospitality venues replace expensive, single-use water bottles and eliminate transport and delivery costs. Dispense unlimited sparkling and still water on site with a choice of system sizes that suit any space and output requirement.

WESTAN

724

Australian-owned and operated, Westan is a value-added distributor of internationally recognised audio/visual products for commercial and residential channels across Australia and New Zealand. We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands such as Epson, Philips, Samsung, Sonos and InFocus, but also as fundamentally bringing a vertically integrated skillset to our activities and relationships.

WINDCAVE

754

Established in 1999 in New Zealand, Windcave stands as a high-growth, innovative leader in payment technology. We offer a seamless, global platform catering to diverse clientele including corporate, banking, and SMEs. By consolidating payment needs through a single provider, Windcave streamlines payment processes, ensuring superior experiences for countless global brands. Our services span online, in-store, and unattended environments, boasting features such as global acquiring, tokenisation, data insights, cross-border services, and support for all popular payment methods.

WINNING MOVE AUSTRALIA

1345

Winning Moves are the global licensee of Hasbro. This grants us the exclusive right to create highly bespoke famous and family favourite games for industries all over the world. We have partnered with the likes of Crown Casino and Resorts, Park Hyatt

WORKTONES 1211

Worktones specialises in bespoke hotel uniforms. As Australia’s only fully dedicated hospitality design studio, we can help you achieve custommade uniforms that are synonymous with and exclusive to your brand. We craft pieces to each venue’s unique needs, guiding and collaborating with your business through the made-to-order design and production process. The outcome being high quality, design-led and fit-forpurpose garments that are both functional and comfortable. Worktones has produced hotel uniforms for the likes of Paramount House Hotel, Oxford House Hotel and the highly-anticipated, The StandardX. Worktones pieces are also worn by Australia’s renowned restaurants including Matt Moran & Solotel’s Aria, Neil Perry’s Margeret and Merivale’s Fred’s and Mimi’s.

XN PROTEL SYSTEMS AUSTRALIA 1145

WHO GIVES A CRAP 1115

Vintech Systems is a leading provider of specialised products and services for the Hospitality industry, with a focus on delivering innovative solutions for Accommodationspecific needs. With more than 30 years of experience in the Hospitality & Accommodation industry, we have developed a reputation for excellence in the supply, installation, and service of electronic locks and locking systems, in-room digital safes, energy-saving solutions, Guest Room Management, Kiosks, energyefficient mini-bars, Robotics and Hoteza.

We are a social enterprise founded in Melbourne that makes eco-friendly toilet paper, facial tissues, & paper towels. We also donate 50% of our profits ($13 million donated to date!) to non-profit partners who build toilets and other life-saving sanitation projects in developing countries. It’s good for your bum, great for the world!

Xn protel Systems delivers highly functional hotel, residential, and hospitality management software solutions in 60+ countries around the world. We are cloud-native, committed to open systems, and are recognized by world-class companies as a partner that’s easy to do business with. For the past 25 years, we are global technology company specializing in property management, point of sale, business intelligence and activity management solutions. Our highly functional, cloud-native and open systems provide the latest technology and flexibility. We help accommodation providers to optimize revenue generation, simplify service operations and enhance the quality of guest communications.

Do you t out Air Bnb’s, Hotels, Cafe’s, Restaurants or Commercial Projects?

Discover innovative project solutions with Designstu .

• Complete Solutions |

• Commercial Quality

• Competitive Trade Pricing

• Fast Shipping

We work with hotels who are looking to refresh their image or need help auditing their existing signage.

“If you are thinking of getting your signage done and you are worried about your time, I would recommend CSI because they will take it all off your hand. We didn’t want the signage to take over but rather compliment our 130 year old building.

We are really happy with the result.”

CENTRE MANAGER – SYDNEY NSW

Our aim is to enh an ce t h e latest trends and traditional bedroom decors. Our colours are both bright and pastels, in plain and prints.

DESIGNED FOR PROFESSIONAL DEVICES

SUPERIOR QUALITY AND RELIABILITY GUARANTEED KEY BENEFITS

Procell batteries are manufactured using superior cell design ensuring our highest quality cell construction. Batteries are tested in order to guarantee the highest quality and reliable performance.

Designed for high powered professional devices

Increased longevity – up to 30% improvement

Device protection - high-quality ingredients & robust cell closures

Protecting your property with Dulux

At Dulux, we recognise that property protection starts with innovative solutions, durable coatings and quality products.

Extending beyond coatings, we offer our commercial expertise, service and support throughout the project journey to assist you to protect your property over its serviceable life as efficiently as possible.

We specialise in supporting painting projects for hotels, accommodation & resorts throughout Australia and New Zealand. Our team can help maintain and protect your asset with fit for purpose coatings solutions and provide complimentary technical advice and support.

Our Property Services team can support your paint projects with:

• Dulux Authentic Colour® advice & support

• Comprehensive range of market leading paints & coatings products – including remedial products

• Access a range of Ultra-Low VOC products

• Tailored specification and support for scope of works

• Tender support & industry contacts

• Project assistance & support for quality assurance

• Stakeholder engagement including committee presentations

• Access to competitive trade pricing

• Handover & maintenance support

The Property Services team are here to support you.

Please contact us

dulux.com.au/specifier propertyservices@dulux.com.au

132 377

Dulux Australia

1956 Dandenong Road, Clayton Victoria 3168 Australia

dulux.co.nz/specifier 0800 800 424

Dulux New Zealand

150 Hutt Park Road, Gracefield Lower Hutt 5010 New Zealand

methods: paper towel, warm air dryer, Dyson® Airblade dryer. Prepared by Keith Redway and Shameem Fawdar, School of Biosciences, University of Westminster, London, 2008.

We've just delivered a game-changing technology upgrade to our Business iQ platform, which will redefine how hotels engage with their guests. The enhanced user interface makes it easier for guests to find our world-class movies, TV shows, sports, and more. And the new dynamic layout presents information in the digital compendium in a more user-friendly way.

This innovative upgrade isn’t just about aesthetics—it’s designed to drive transactions and enhance upselling opportunities for our hotels’ facilities and services. The platform allows hotels to easily tailor the interface to their unique personality and offerings, creating a bespoke experience for their guests.

Join over 600 Australian hotels already enjoying this cutting-edge upgrade. Elevate guest engagement and maximise revenue streams with the refreshed Business iQ platform today.

THE FIVE-STAR LAUNDRY

DISCOVER OUR COMPLETE RANGE OF SOLUTIONS FOR YOUR HOTEL AT OUR BOOTH 1232 AT THE NOVACANCY SHOW

Attention to detail, expertise and the pursuit of excellence are shared statements for us and our customers. This commitment has made us the benchmark in complete laundry solutions for all types of hotels and large chains. At Girbau, we go beyond designing and delivering reliable and sustainable machines. We provide a ﬁve-star service through continuous support with consultancy and audits at the customer's facilities. These high-value services allow us to improve the efﬁciency and sustainability of the laundry, with a positive impact on your business, your guests and the planet.

At Girbau, we design and deliver complete, sustainable and innovative solutions for textile care with a positive impact on people and the planet.

CUSTOM PRINT WALLPAPER

CUSTOM PRINT TILES

FRAMED PRINTS & CANVAS

IN-HOUSE DESIGN & PRINT

PROJECT MANAGEMENT

INSTALLATION

AUSTRALIA WIDE

Lively Properties

Blanc de Noir, Mount Martha

Elevate Your Guests’ Experience with Our Expertise, Brand, & Products

For over 25 years, we have been enhancing guest experiences with our luxury hotel amenities. From sustainable, locally sourced products to internationally renowned brands, we offer bespoke amenity solutions tailored to your needs. Our goal is to improve guest satisfaction while providing you with a hospitality partner you can trust to deliver efficient and reliable service. We leverage our deep industry knowledge to provide sophisticated solutions.

At Interior Images, we’ve spent over two decades creating indulgent experiences for guests at luxury hotels, resorts, and serviced apartments across Australia and New Zealand. Partner with us to hand-pick the perfect blend of luxury amenities, bringing your unique brand and design concept to life.

Visit our stand at NoVacancy - 1016 orders@interior-images.com.au 03 9673 1444 interior-images.com.au

IKEA for Business

Come see us on Stand 524 at NoVacancy Expo and receive a welcome gift when you create a free IKEA Business Network account. Speak to one of our Business Specialists to see how we can help grow your business, together. Scan the QR code to find out more about IKEA for Business. IKEA.com.au/Business

DOUBLE GLAZING

FOR EXISTING WINDOWS & DOORS

Magnetite’s secondary glazing systems improve the comfort of your property by reducing noise and boosting energy e ciency.

Our cost-e ective solutions provide the bene ts of double glazing without the hassle and cost of replacement, enhancing the guests’ experience.

Up to 70% noise reduction

Up to 70% thermal improvement

Fits existing windows

Sydney Harbour Marriott Hotel

We're fluent in "Welcome"

Meet us at

Hospitality solutions that deliver amazing experiences 40+ years and counting. NoVacancy, Sydney | 18 & 19 Sept, 2024

Cordless innovation is more than just bigger batteries. It’s about creating battery technology and motor engineering that work together for optimum performance. With Makita’s XGT 40V Max platform the higher battery output is a genuine solution for high demand cleaning and maintenance applications. Makita’s XGT tools and batteries have been designed with innovative smart technology, delivering reliable tools that are a must for all professional applications.

Experts in sustainable

Products

Services

Buildings

Business

• Built by us right here in Australia.

• Furniture that is fit for purpose.

• Our furniture is built to last.

• Design service available.

• We offer to room delivery Australia wide.

• Express spare parts replacement available.

• Factory Direct.

• Specifically designed for commercial applications.

• Our furniture can be fully installed for your convenience.

• We supply Hotels, Motels, Caravan Parks, Mining Camps & much more!

Unico Pro saves you money because it’s installed from the inside. It can be mounted high or low on your internal wall for maximum versatility. Designed and made in Italy, Unico Pro delivers beauty inside and out.

The stylish Unico Pro Inverter 12 HP eliminates the need for a bulky outdoor motor to dramatically improve the look of external walls.

Sultry tunes in your lobby bar? Vibe.

Did you know you’re legally required to have permission to play music to your customers? Even if you have a streaming subscription your venue still needs a music licence, or some other form of permission, otherwise you could be infringing copyright law.

So how do you know if your hospitality business has the right permission? Simple, visit OneMusic at Stand 1229 to learn more.

That way you can continue to bring the vibes to your guests and support the artists behind the soundtracks.

Get a licence today from onemusic.com.au 1300 162 162

SAVE UP TO 88% ON CLEANING COSTS with our eco-friendly, non-toxic furnishing, carpet & rug protection solutions!

FREE FROM CHEMICALS OF CONCERN

VI SIT US AT S TAND 110 for live demonstrations

Experience royal comfort with Mattress Resources Australia's Hypnos Oxford Mattress. Proudly Australian-made, we craft bespoke bedding for the hotel and hospitality industry. Hypnos, holders of a Royal Warrant, are renowned for creating the "Most comfortable beds in the world." Ensure your guests are Royally Rested on our luxury mattresses, responsibly sourced and manufactured to exacting standards. Visit us at the

Your trusted partner for enhanced security

Vingcard stands out in the hospitality industry for its top-quality, innovative technology, including state-of-the-art door locks, digital keys, and cloud access management. Known for enhancing operational efficiency and guest satisfaction, Vingcard offers comprehensive solutions tailored for hospitality needs. Its offerings extend to advanced staff safety, asset management, and efficient linen management, all designed to improve staff productivity and reduce costs. Experience a safer and more open world

Self Check In Solutions

Vingcard Locks Elsafe Safes Energy Management

Mobile Access

Minibar

Meet your Makers

MEN & WOMENS TAILORED WEAR MANUFACTURER

Our focus spans from tailored men’s, women’s, and children's suits to a diverse array of sophisticated attire, including jackets, pants, vests, shirts, trenchcoats, blazers, skirts, and dresses. With over 28 years of industry experience, we excel in delivering services particularly tailored for the demands of the luxury sector, ensuring that our clients' products exude sophistication and professionalism.

People-First Policy

Our team, comprised of skilled professionals with diverse backgrounds and expertise, is the backbone of our success. We prioritize the well-being and growth of our employees, fostering a collaborative and inclusive work environment.

Additionally, our people-ﬁrst approach extends to our clients, ensuring open communication, responsiveness, and a commitment to understanding and meeting their unique needs. We believe that a satisﬁed and motivated team results in superior products and services.

Factory Location

Situated in Qingdao, China, with our manufacturing facility strategically operates from a central hub. This empowers us to effectively manage every facet of the apparel manufacturing process. While we have a signiﬁcant presence in China, we also serve a global clientele, leveraging our production capabilities to meet the dynamic demands of the international fashion landscape.

Ethical Certiﬁcations

Ethical considerations are at the core of our operations. We actively seek and maintain relevant ethical certiﬁcations to demonstrate our commitment to responsible business practices, including SA8000, ISO9001, ISO14001, ISO45001.

Our adherence to ethical certiﬁcations not only ensures fair treatment of workers in our factories but also signiﬁes our dedication to sustainable and environmentally conscious manufacturing processes.

is your booking engine...

Integrated into your website url?

Providing live pricing to your room pages?

Passing data into marketing channels?

AB testing for conversion uplift?

Increasing revenue?

Built by OTA experts?

partners Service. Solutions. Simplicity.

No buzzwords. No faff. Just luxury bedding made using recycled plastic bottles.

Portable LED Lighting for hotels and hospitality

6-8h charging time 11-12h working time 2.2W, 3.7V power 2*2200 mAh lithium battery 188 lumens

O u r 1 0 0 % A u s t r a l i a n m a d e c o m m e r c i a l r a n g e o f p r o d u c t s

a r e d e s i g n e d f o r t h e a c c o m m o d a t i o n i n d u s t r y A l l

c o m m e r c i a l p r o d u c t s a r e d e s i g n e d w i t h o u r i n - h o u s e t a p e r

s y s t e m a n d w e l d m e s h b a s e s O u r i n - h o u s e t a p e r s y s t e m i s

a m a l e / f e m a l e c o n n e c t i o n t h a t g e t s s t r o n g e r w i t h t i m e a n d

u s e a n d o u r w e l d m e s h b a s e s , w h i l s t a l s o a d d i n g a d d i t i o n a l

s t r e n g t h , a s s i s t i n k e e p i n g b e d b u g s a t b a y E a c h p r o d u c t i s f u l l y w e l d e d, n o t t a c - w

• Body Wash

• Hand Wash

• Body Moisturiser

• Shampoo

• Conditioner

• Cleaning Products

SENSITIVE SKIN FRIENDLY

100% AUSTRALIAN MADE & OWNED ECO RESPONSIBLE

PREMIUM QUALITY INGREDIENTS

HEALTY SNACK SOLUTIONS

Locally-made snacks and drinks for minibars

Hotel or client-branded welcome gifts

Sustainable, plastic-free snack products

Bulk supply for conferences and events

Healthy snacks for hotel or venue staff

Delivering memorable guest journeys since 1997, Australia-wide.

RELAXATION. GUARANTEED.

Enhance guest satisfaction with Australia’s favourite mattress brand.

Come and visit us at stand #942 to experience the Sealy difference.

More than just a guestroom lock— a guest experience.

Enhance your guest experience with Salto, the global leader in hospitality access solutions:

> Streamline guest experience with simplified check-in/check-out

> Optimise processes, from guestrooms to back-of-house, and save on staff hours each week

> Integrate with PMS, GRMS, guest apps, and complete building management systems

> Enjoy unique, simple-to-install designs with customisable options for added flexibility

To learn more, visit us at stand 436 at NOVACANCY 2024

Scan the QR code to contact Salto’s Hospitality Lead, Tanel Paabo saltosystems.com.au

Every hotel is unique

SIHOT is one of the leading, modular hotel management software systems designed for leisure resorts, hotel chains, mice hotels, camping and hostels.

The SIHOT hotel management platform covers all operational processes with full customisation, offering a highly qualitative and complete property management solution.

Established in 1986, SIHOT Group employs around 250 people at 11 global locations, including the Gold Coast, with SIHOT used in around 3,500 top hotels worldwide. Among SIHOT’s global customers include Accor, Best Western Hotels & Resorts, Motel One, FTI Group, Wyndham Hotels & Resorts, Meininger Hotels and Collegium Glashütten Zentrum für Kommunikation GmbH.

More than just a PMS

SIHOT offers one of the most complete hotel management software solutions on the market. You can benefit from countless functions. But more importantly, you don’t have to. Choose the functionalities that fit your personal business model and even Cloud.SaaS or on-premise installations.

From hotelier to hotelier

Our customer support is unique in the industry. All of our employees come from the hotel industry, understand your problems and can therefore offer quick and competent solutions from our offices on the Gold Coast.

A long-term partner

A PMS cannot be easily replaced. Bind yourself to a partner you trust. We have been in the market since 1986 and know the hotel industry inside out. We have grown with our customers, have learned from them and adapted our software to their standards. We also integrate with the best partners like Siteminder or Saflok among others.

Make the right decisions

Your success depends on making the right decisions. Use data to increase your ROI or improve the guest experience. No other PMS can offer the same data depth.

The Next MUST HAVE

Electric Vehicle owners are travelling more and more and a charger at their destination is a Must Have if you want to capture this market. Shortstay Chargers specialise in providing the accommodation industry with Chargers specifically designed for small to medium Tourism businesses.