Temple Health Jeanes Hospital
jeanes.com
health matters Winter 2014/2015
Also inside
ADVANCED CARE
So Close to Home
6 An Attractive Destination for Health Care Needs 7 Showing We Care With Words and Actions
From Our Leader
Cornerstones of Transformation
P
Linda J. Grass President and CEO, Jeanes Hospital
2
resident Obama’s recent statement, “We live in a complex world and at a challenging time,” should be health care’s billboard slogan in 2015. The team at Jeanes Hospital — including our medical staff, our board of directors, our Temple Health colleagues, and every employee and volunteer — has recognized that we can’t thrive in complex and challenging times by doing what we’ve always done. Change is necessary. We find opportunities in the most interesting places when we open ourselves to change. In our case, change has led to a year of transformation for four major cornerstones at Jeanes Hospital: • We are examining every facet of our priority clinical programs to make sure every element of our continuum of service is exactly what our doctors and their patients need them to be. • We are taking patient experience to the next level, beyond merely measuring satisfaction. • We are investing in our facilities and our grounds, making our beautiful suburban campus an accessible destination to both Philadelphians and our neighbors. • And we are adapting and improving the way we do business, to not only survive these volatile changes in health care, but to thrive in the resulting environment. So, what are some examples of the transformations we’re making? We’ve converted our inpatient units to mostly private rooms, we are embracing a higher level of communication with our patients, and we are bolstering growth in two new priority service lines this year. You can read about all of these things and more in this issue of Health Matters. I’m sure you will agree that this transformation makes Jeanes Hospital your destination for care. Last July, the world was reminded that Temple Health is a formidable leader in health care when
health matters Winter 2014/2015
its groundbreaking AIDS research made global headlines. Simultaneously, Temple Health is building programs that address its community’s needs at a grassroots level. Across the spectrum between these two examples is a comprehensive health system and medical school that has the capacity to meet, and most times exceed, your expectations. Included in that continuum of care is Jeanes Hospital. With a nearly 90-year history in Northeast Philadelphia as a community hospital, Jeanes Hospital also has proved its strength in the past decade as a provider of high-acuity surgical services and advanced medical and emergency care. The growth of the hospital’s capabilities has prompted an expansion of its service area into Bucks and Montgomery counties, and now programs like heart surgery and weight-loss surgery are putting Jeanes Hospital on the map in more distant regions. The transformation that you will read about in this issue of Health Matters will help you recognize our proactive approach to aligning a community’s needs with an evolving environment of care. It’s remarkable how Jeanes Hospital has remained nimble enough to change with the times, but staunch enough to maintain the nobility of its original mission. Indeed, even the focal points of its transformation this year represent both high-acuity programs and compassionate care, which illustrates how Jeanes Hospital has positioned itself as a unique and valuable entity in the Temple Health system.
Linda J. Grass President and CEO, Jeanes Hospital
jeanes.com
3
Clinical Services
Sophisticated Clinical Programs So Close to Home John Krouse, MD, PhD Chairperson, Department of Otolaryngology – Head and Neck Surgery, Temple University School of Medicine
J
eanes Hospital’s growth into an advanced care destination medical center took great strides through 2014 and is continuing into 2015. Jeanes Hospital’s evolution from a community hospital to one of Temple Health’s providers of high-acuity services has been sure and steady.
Heart and Vascular
Michael Weaver, MD Chairman, Department of Neurosurgery, Temple University School of Medicine
George Yesenosky, MD Director of Cardiac Electrophysiology, Jeanes Hospital Assistant Professor of Medicine, Temple University School of Medicine
4
The Temple Heart & Vascular Institute at Jeanes Hospital offers full-service cardiac and vascular care by physicians and clinicians who combine world-class skill with the accessibility and compassion of a family doctor. Cardiac surgery at Jeanes Hospital is performed by Temple surgeons, and Jeanes Hospital is home to one of the region’s best-equipped cardiac catheterization/electrophysiology labs. This summer we were among the first providers to offer the smallest implantable cardiac monitoring device available for patients. George Yesenosky, MD, Director of Cardiac Electrophysiology, Jeanes Hospital, and Assistant Professor of Medicine, Temple University School of Medicine, explains that the device is completely MRI compatible, is one-third the size of an AAA battery, and can be inserted just under the skin with only local anesthetic and an incision that is less than 1 inch. It automatically detects and records abnormal heart rhythms. Any heart rhythm disturbances it picks up are shared with a cellular communicator through wireless technology and automatically sent to a doctor’s office without requiring any effort by the patient. With the new technology, physicians can wirelessly monitor a patient’s heart for up to three years. “This device has revolutionized the management of unexplained arrhythmia, mediated syncope, and cryptogenic stroke,” said Dr. Yesenosky. “Our patients were among the first in the Philadelphia region to receive this exciting new technology.”
health matters Winter 2014/2015
Temple vascular surgeons at Jeanes Hospital offer a comprehensive approach to treating conditions such as peripheral artery disease, aneurysms, carotid artery disease, and vascular problems.
Orthopaedics and Neurosciences
Orthopaedics at Jeanes Hospital offers nonoperative therapies and rehabilitation as well as advanced diagnostic and surgical procedures for a range of musculoskeletal conditions and injuries. Our orthopaedic specialists offer both minimally invasive repairs and advanced open and arthroscopic surgical procedures. They are skilled in the latest techniques for hip, knee, and upper extremity joint replacement and spine surgery. For many conditions, including arthritis and sports injuries, nonoperative solutions are an option, including pain relief, stabilization, rehabilitation, and education. The Neurosciences Center at Jeanes Hospital is an interdisciplinary practice with physicians from both the Temple Department of Neurology and the Temple Department of Neurosurgery.
Nurses and allied health care staff play key roles in delivering world-class, high-acuity care at Jeanes Hospital.
Ted Parris, MD, at work in one of the region’s best-equipped cardiac catheterization/ electrophysiology labs, at the Temple Heart & Vascular Institute at Jeanes Hospital.
Neurology has been a mainstay at Jeanes Hospital for many years, and has helped create a highly accredited stroke care program. Temple Neurosurgery is poised to develop a notable program at Jeanes Hospital, too. In fact, this year, “The creation of an on-campus neurosciences center is a bold step in Jeanes Hospital’s continuum of care,” said Michael Weaver, MD, Chairman of the Department of Neurosurgery, Temple University School of Medicine. “Our goal is similar to cardiovascular services, meaning that neighbors in the Jeanes Hospital service area can benefit from advanced Temple programs but stay so close to home,” he said. The Temple team of neurosurgeons includes an impressive roster of talent, with services offered in movement disorders, epilepsy, spinal disorders and injury, aneurysms, pain and trauma, and both benign and malignant brain tumors (in collaboration with Fox Chase Cancer Center - Temple Health).
Head and Neck
Temple’s otolaryngology (ear, nose, and throat, also known as ENT) program at Jeanes Hospital is orchestrating milestone growth this year, assembling a full-service head and neck institute. The vision is to combine ENT surgery — both benign at Jeanes Hospital and oncologic at Fox Chase Cancer Center - Temple Health — with nonsurgical services such as vestibular rehabilitation, audiology, hearing aid services, and speech/language and professional voice care. “We are excited to establish a second academic practice site here at Jeanes Hospital and Fox Chase Cancer Center Temple Health, and we look forward to expanding our services for patients with ear, nose, throat, sinus, and head and neck symptoms and disorders,” said John Krouse, MD, PhD, Chairperson of the Department of Otolaryngology – Head and Neck Surgery, Temple University School of Medicine.
Surgical Services
Our surgeons perform complex and minor surgeries, as well as minimally invasive procedures — all with an excellent, verifiable patient safety record. General surgery at Jeanes Hospital is provided by both communitybased physician practices and Temple surgeons. The roster of surgical services includes plastic surgery, gynecological surgery, urologic surgery, and a weight-loss surgery program that offers minimally invasive options.
Wound Healing and Hyperbaric Oxygen Therapy
The Center for Advanced Wound Healing and Hyperbaric Medicine provides specialized care for chronic and nonhealing wounds. We offer stateof-the-art treatments plus two singleperson hyperbaric chambers.
jeanes.com
5
Beautification
Inside and Out
Our facilities and grounds have never been better, making our beautiful campus an attractive destination for your health care needs. Our campus is like a beautifully landscaped park, and each of our buildings has a story to tell in the history of Jeanes Hospital. The main entrance to the hospital is always a bright and colorful place.
“ We’re proud of our campus. It’s a beautiful 33-acre property in Philadelphia, with equal parts modern amenities and rich heritage. We want our patients, visitors, employees, volunteers, and doctors to feel like they’re at home at Jeanes Hospital.” – Linda J. Grass President and CEO 6
health matters Winter 2014/2015
Most of the rooms in our inpatient units are now private, so patients and families can be more comfortable during their stay. Courtney R. Snyder, DO, is shown in a private patient room at Jeanes Hospital.
Patient Experience
Showing We Care
With Words and Actions
M
ost experiences that lead you to a hospital are traumatic ones — a sudden illness or injury, or a chronic condition that has gotten worse. At Jeanes Hospital, our goal is to help ensure that no matter what brings you through our doors, your experience here will be a positive one. We treat you not just as a patient, but as a guest with goals and preferences that help drive your medical care. “Too often, patients in the hospital may feel as though they have no control,” said Denise Lavery Frasca, Chief Nursing Officer at Jeanes Hospital. “Our mission is to help them understand that they are a key decision maker in their care. We do this by listening carefully to their questions and concerns, explaining our actions, and teaching them how to care for themselves after they leave.”
Adopting a Language of Caring
Jeanes Hospital employees have the clinical skills to treat patients medically, and we have always provided care with compassion. “Expressing empathy during the delivery of our care, however, is an acquired skill that we are focusing on,” said Ginny Tokarski, Nursing Education Coordinator at Jeanes Hospital. To that end, the entire staff is participating in Language of Caring,
Left to right: Director of Nutrition and Hospitality Nancy Baumann, Nursing Education Coordinator Ginny Tokarski, and Chief Nursing Officer Denise Lavery Frasca help lead the charge to make remarkable patient experiences at Jeanes Hospital.
a program that helps strengthen tangible communication skills to reduce patients’ anxiety while earning their confidence and engagement.
‘The Practice of Presence’
The program consists of 10 modules that incorporate videos and department workshops. One module, for example, is called “The Practice of Presence.”
“This module emphasizes the importance of giving patients our full attention and helps us practice specific skills: for example, introducing ourselves, maintaining eye contact, and explaining what we’re doing, step by step,” Tokarski added. “The program has already helped us increase patient satisfaction and improve our relationships with colleagues, providing an overall better experience.”
Room Service Earns Rave Reviews Your room service menu offers a variety of tempting selections, including chef specials. Whenever you’re hungry, a friendly hostess who knows your dietary preferences and restrictions takes your order and delivers your meals, which arrive fresh, hot, and cooked to order. This might sound like the service that you’d expect at a luxury hotel, but it’s actually Jeanes Hospital’s new inpatient
room service program, which has earned high scores and rave reviews since it launched last April. “Our patients are very impressed with the multitude of choices and the quality of service,” said Nancy Baumann, Director of Nutrition and Hospitality at Jeanes Hospital. “We’re proud to show them that hospital food can be interesting, nutritious, and delicious.” jeanes.com
7
Non-Profit ORG. U.S. Postage
PAID
Jeanes Hospital
Jeanes Hospital 7600 Central Avenue Philadelphia, PA 19111 If you would like to be removed from our mailing list, call Jeanes Hospital at 215-728-3313 and request removal from Health Matters distribution.
Visit our website at jeanes.com Like us on Facebook at facebook.com/jeaneshospital
10555M
health matters
TEMPLE BARIATRIC SURGERY RIGHT IN THE NORTHEAST After weight loss surgery at Jeanes Hospital, Joan went from dress size 26 to 12, and her high cholesterol, high blood pressure and sleep apnea all improved. If you’re thinking about bariatric surgery, call 215-728-CARE or visit jeanesbariatric.com to register for a FREE seminar.
FREE seminars: the first Saturday and third Wednesday of every month
JOAN G. - TODAY LOST 99 LBS. See Joan’s story at jeanesbariatric.com.
BEFORE SURGERY
M
Bariatric surgery can be safe and eff ective in helping some men and women lose weight and reduce health risks.1-7 The range for weight loss in some studies is from approximately 29% to 87% of excess body weight after surgery, 4-10 but the average excess weight loss is about 50%. Your results may be diff erent and amount of excess weight loss will vary with the type of bariatric operation performed. Ask your doctor what to expect and if bariatric surgery is right for you. 1 Obes Surg. 2010;20:776-790. 2 Br J Surg. 2010;97:877-883. 3 N Engl J Med. 2009;361:445-454. 4 Am J Med. 2009;122(3)248-256. 5 Ann Surg. 2013;257(5):791-7. 6 Ann Surg. 2011; 254(3):410-22. 7 J Intern Med. 2013:273(3): 219-34. 8 Endocr Pract. 2008;14(S1):1-83. 9 J Am Coll Surg. 2005;200:593-604. 10 JAMA. 2004;292:1724-1737. Temple Health refers to the health, education and research activities carried out by the affiliates of Temple University Health System and by Temple University School of Medicine. Temple University Health System (TUHS) neither provides nor controls the provision of health care. All health care is provided by its member organizations or independent health care providers affiliated with TUHS member organizations. Each TUHS member organization is owned and operated pursuant to its governing documents.
Jeanes Hospital, the only Quaker-founded acute care hospital in the United States, is part of Temple Health. The hospital provides communities in Northeast Philadelphia, Montgomery County, and Bucks County with advanced medical, surgical, and emergency services. Health Matters is published quarterly by Jeanes Hospital to provide its community with health, wellness, and safety information; however, it does not replace the advice of your physicians. You should always consult your physician regarding any medical concerns and before making any changes in your lifestyle, physical activities, or treatment plan. Jeanes Hospital does not exclude participation in, and no one is denied the benefits of, delivery of quality medical care on the basis of race, religious creed, sex, sexual orientation, gender identity, disability, age, ancestry, color, national origin, physical ability, or source of payment. Temple Health refers to the health, education, and research activities carried out by the affiliates of Temple University Health System (TUHS) and by Temple University School of Medicine. TUHS neither provides nor controls the provision of health care. All health care is provided by its member organizations or independent health care providers affiliated with TUHS member organizations. Each TUHS member organization is owned and operated pursuant to its governing documents.