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Troubleshooting Steps for Game Audio Problems In Windows 10

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SOUND ISSUES 

Are you experiencing sound problem on your PC after upgrading to Windows 10 from previous version?



If yes here are the troubleshooting steps to solve it.

Contact 1-800-500-6881 Windows 10 Help Support

Contact 1-800-500-6881 Windows 10 Help Support

SOUND ISSUES 

Are you experiencing sound problem on your PC after upgrading to Windows 10 from previous version?



If yes here are the troubleshooting steps to solve it.

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TROUBLESHOOTING STEPS ï‚¢

Step-1

Check that your sound is in Mute Mode or not

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Contact 1-800-500-6881 Windows 10 Help Support

CHECK THAT YOUR SOUND IS IN MUTE MODE OR NOT 

Some games run in full-screen mode, so you can't see the taskbar.



Here's how to check that your sound is not turned down low or muted:

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CHECK THAT YOUR SOUND IS IN MUTE MODE OR NOT 

Press the Windows button on your Windows 10 device or keyboard, or select the Windows icon in the lower-left corner of the main screen.



On the taskbar, press the volume icon and make sure that the volume is set higher than 0 and that sound isn't muted.

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TROUBLESHOOTING STEPS ï‚¢

Step-2

Check your connection

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CHECK YOUR CONNECTION ï‚¢

If you're using headphones, speakers, or another audio accessory and you hear a crackling or distorted sound, the accessory might not be connected properly.

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CHECK YOUR CONNECTION 

Try unplugging and plugging the accessory back into your Windows 10 device to see if this helps.



If you only hear the distortion while using that accessory, it may be faulty and have to be replaced.

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TROUBLESHOOTING STEPS ï‚¢

Step-3

Check and unplug any audio accessories

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CHECK YOUR CONNECTION If there's another audio accessory plugged into your device and you're not using it, the audio may be diverted to that accessory.  Check that accessory to hear if there is any sound coming from it. Make sure that you unplug any such accessory, and then check again for sound from the speakers on the primary device. 

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TROUBLESHOOTING STEPS ï‚¢

Step-4

Run the Windows audio troubleshooting wizard

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RUN THE WINDOWS AUDIO TROUBLESHOOTING WIZARD 

On the taskbar, press and hold the volume icon.

Note you can also right-click the volume icon.



Select Troubleshoot sound problems, and then follow the instructions.

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TROUBLESHOOTING STEPS ï‚¢

Step-5

Check for Windows updates

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CHECK FOR WINDOWS UPDATES

ï‚¢

An audio problem may occur because you don't have the latest audio updates.

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TROUBLESHOOTING STEPS ï‚¢

Step-6

Check for known issues and updates from the manufacturer

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CHECK FOR WINDOWS UPDATES

Your Windows 10 device relies on your audio hardware.  That hardware relies on software called drivers to run.  Drivers are updated frequently, so even if your hardware is brand new, it's a good idea to check for updates 

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CHECK FOR WINDOWS UPDATES

Press the Windows button on your Windows 10 device or keyboard, or select the Windows icon in the lower-left corner of the main screen.  Go to Search, enter "dxdiag.exe" and then select dxdiag Run Command in the list of results, or press Enter. 

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CHECK FOR WINDOWS UPDATES

Note When the DirectX Diagnostic Tool opens, a progress bar appears at the bottom of the window to let you know when the information has been loaded.  On the Sound tab, look for the provider or manufacturer of the audio device, and then note the name, model, and version number of the audio driver. 

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Contact 1-800-500-6881 Windows 10 Help Support

CHECK FOR WINDOWS UPDATES

Open a web browser and search for the manufacturer's website.  Follow the steps to search for your specific audio device, and then check if there are any available updates for you to install. 

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