Watford Safeguarding Information

Safeguarding Information for Visitors

Welcome to our Watford Office

This leaflet contains information about our Safeguarding procedures and our expectations of anyone visiting TCHC.

If you are unclear about anything, please speak to a member of staff either on site or using the contact details provided in this leaflet.

You can view many of our policies, including our Safeguarding policy, on our website: www.tchc.net

Visitor Procedures

All visitors must sign in upon arrival

Visitor lanyards must be worn at all times and be visible whilst in the office

Visitors should remain with their designated member of staff at all times

All visitors must return their visitor lanyards and sign out when they leave

Photography, Video and File Sharing

Visitors are strictly prohibited from taking any form of image or video whilst on site. If staff suspect that an image or video has been taken, we will ask that this be deleted and you will be asked to leave the Centre. We may refer this matter to the Police if necessary.

We ask that our visitors check their Bluetooth and file sharing (such as AirDrop) privacy settings and that they do not share any files with people they do not know.

Safeguarding is Everyone's Responsibility

Safeguarding is defined as any action taken to promote people’s welfare or protect them from harm.

TCHC Group takes its safeguarding responsibilities very seriously and we want to ensure that all people using our office and services are kept safe from all forms of harm.

We believe it is everyone’s responsibility to:

Respect each other’s right to feel safe Treat others fairly and with respect Not to threaten, hurt or abuse others

What to do if you have concerns

If you have any concerns about the safety and wellbeing of a person, you must report this immediately to a member of the TCHC Safeguarding Team.

Contact details for our Safeguarding Manager and our Safeguarding Administrator are in this leaflet or on the back of your visitor badge.

If you have any concerns relating to the conduct of a TCHC Member of staff or volunteer, you must report these to the Managing Director directly. Further information can be found in our Whistleblowing policy.

Dealing with a Disclosure of abuse

Whilst this can be an alarming situation, it is important that you know what to do in such an eventuality and for you to remain calm and controlled.

Listen to what is being said without displaying shock or disbelief. Allow them to talk freely.

Reassure them that they have done the right thing by telling you, but do not make promises that might not be possible to keep.

Do NOT promise confidentiality.

Do NOT interrogate or ask leading questions.

Speak to a member of the Safeguarding Team without delay. They will support with guidance and next steps.

Respect for confidentiality is paramount and a disclosure should not be discussed with anyone other than a member of the Safeguarding Team.

Please inform us if you require support following a disclosure. We will be happy to offer information and signposting if needed.