JANUARY 2024
January Birthdays INTEGRITY | SAFETY | CUSTOMER FOCUS | INTENSITY | TRAINING | TEAMWORK
6 PRINCIPLES IN ACTION: CUSTOMER FOCUS You Are What You Do | Walk the Walk We received the following positive feedback from a resident relative to the conduct of Ethan Klopf and Zach Golimbieksi. Way to embody what Doin’ it CUSTOMER FOCUS is all about! When someone walks away from an right encounter with any Taplin employee, we want this to be the lasting impression we give them of our company and the kind of people who work here. While working in Livonia on the crossbore team, Ethan and Zach made a very positive impression on a citizen. Excellent customer service delivered. Customer said our crew did an exceptional job. Both of the gentleman answered all of her questions and were very professional. Especially Zach, whom she felt went above and beyond to keep her informed of what was going on. He moved her things out of the way and moved them back and made sure everything was cleaned up exceptionally well so she wanted to call and let someone know they did a great job. Said she normally doesn’t make phone calls like that but this deserved it, especially because she’s recovering from surgery and our crew made the process stress free for her.
Michael Paisley 1/2 Sakeena Bartkowski 1/23 Vivian Lee 1/25 Steve B Taplin 1/26 Zachary Golimbieski 1/31 Russell Wright 1/31
February Birthdays Bryan Zaudtke 2/1 Lynda Rogers 2/2 Gordon Strope 2/6 Sanae Aube 2/11 Tristan Oberlin 2/13 Tyler Polich 2/14 Jesse Josten 2/18 Ethan Klopf 2/20 Matias Carvajal 2/26
Customer Focus
Exceeding expectations, being What it proactive, problem solving means Why It Matters: Customer retention is cheaper than acquisition. Customers will pay more to companies with better customer service. Customer service affects our company image and loyalty potential for return customers.
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6 PRINCIPLES IN ACTION: TEAMWORK You Are What You Do | Walk the Walk Shout out to Brian Williams and his shop crew for doing an excellent job with snow removal and salt application in this winter weather. Way to Doin’ it embody what TEAMWORK is all about! right Without these guys plowing in the wee hours and ensuring we have safe and plowed parking areas, nothing else could happen on these snowy days. Employees couldn’t park, trucks couldn’t roll and work wouldn’t get done. “On a side note, whoever does the plowing and salting for our parking does a FANTASTIC job!!! Please tell them how much we appreciate it!” - Tenant at 5787 Stadium Dr. property.
Teamwork
Looking out for others and the greater good, “Seek first to Wmehaat it ns understand” Why It Matters: Teamwork encourages a common goal. It cultivates effective communication and problem solving. Teamwork improves efficiency while developing individual strengths
Mike Rowe, host of “Dirty Jobs”, talks skilled trades and WORK at CONEXPO.
High-Fives
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Celebrating SBT and the Detroit Lions The Kalamazoo office enjoyed a celebratory lunch for SBT’s birthday (and the Lion’s historic season.) Despite a tough loss, what an incredible accomplishment and something no one could have predicted just 3 short years ago!
🦁💙🏈
Blue skies, snowy slopes and Taplin swag in Keystone, CO. (Photo shared by Aaron Moll)
Click to read about our latest projects in the Fall/Winter Clean Impact newsletter!
"I alone cannot change the world, but I can cast a stone across the waters to create many ripples.” - Mother Teresa
TELLWHoe’w re US Doing
Taplin Social Media Are you on Facebook LinkedIn? Instagram? Be sure to click/scan the Taplin social media links below and follow us for all the latest company news and project features!
It’s 2024 and time to gather some employee feedback. Even if you did this once before, PLEASE take 2 minutes to fill out the employee satisfaction survey. It’s anonymous, it’s quick and it helps us create the kind of workplace YOU want. Share your thoughts!
Take the Survey HERE!
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Jay S. Guilliam Division: UI Field Tech
Consistency Solutions
Scott Sinke Division: UI Field Tech
Shared from the field
Staci Davis Division: Front Desk Coordinator
CONSISTENCY: Consistency is carrying out something the same way, or something staying the same so the outcome is known and predictable. Consistency ties directly into building habits that create positive change. When you're consistent, you build momentum and make progress towards goals.
Share an example (HERE) of consistency at Taplin and how we can be more consistent.
“The first thing that came to mind was paperwork and data sharing. For UI Mainline, the tracking sheet we use stays pretty consistent from project to project (thanks to Todd!!). One area we need to work on is our LEM structure, though - we've been working on updating it but it hasn't stretched across all the projects yet. After working in the field all day, the more streamlined and efficient we can make the paperwork process, the better. If the guys keep running across different formats, we're only making their job more difficult.”
January Safety Awards Russell Wright - Member of Michigan State Police witnessed employee driving safely and prudently while hauling a trailer during a winter storm on US 131.
SATURDAY, APRIL 20TH 2024 Spring Meeting @ WMU Fetzer Center
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DID YOU 88% of employers agree that employee referrals generate the best quality hires.
Taplin is looking for great people - do you know anyone?! Refer a friend, a relative, a neighbor, whoever. If you think they’d be a good fit for our company and have the heart to do work that matters - swipe right! We want to talk to them! Look for to come info training on and use
New Job Specific Hazard Assessment & Safety Briefing Form - coming soon to field operations
Currently looking for: Abatement laborers Abatement superintendent UI and IS laborers Operators (heavy equipment, combo, vactor, CCTV) Drivers (all divisions)
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