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Sussex In Reach Digital Team

Newsletter - July 2023

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ar away erved day off a great time to ‘Cyber Ready’. and Data than a SPF 50 ou to do is sit

Need help with your DSPT?

Get in touch and we can help Don’t miss out on the opportunity to access free, expert support from the oﬃcial Better Security, Better Care support programme.

Attend one of the national webinars, download and adapt a template policy, view the online guidance, call the national helpdesk, or access local tailored support.

Or join one of our upcoming sessions designed to get you ready. Republish your DSPT to ‘Standards Met’ - It’s still not too late!

Thursday 6th July 2023 at 14.30 -

https://www.eventbrite.co.uk/653776231307

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RCA Conference - 19th July 2023

We would like to invite ALL providers in East Sussex and Brighton & Hove to our 2023 annual conference at the historic and picturesque Herstmonceux Castle.

Date: 19th July 2023

Location : Herstmonceux Castle Hailsham BN27 1RN

Time : 09:30 (Registration)

This years event will feature display stands to meet & speak to industry specialists as well as talks from :

Amanda Partington-Tood, CQC - Assistant Director of Adult Social Care

Mark Stainton - Director Adult Social Care

Councillor Maynard - Lead Member for Adult Social Care

And many more.

Two tickets available per member, additional available on request - Contact RCA

Light lunch, coffee and teas will be served throughout the event in the castle court yards. To book your tickets please visit:

Free Training & Events - July/Aug/Sept

Republish your DSPT to ‘Standards Met’ - It’s still not too late!

Thursday 6th July 2023 at 14.30 - https://www.eventbrite.co.uk/653776231307

In this session, we look at the recent changes to the DSPT and help you navigate through these to achieve ‘Standards Met’ when you republish your DSPT for the 22/23 year

If you previously published your DSPT at Approaching Standards (or Entry Level), you have to get to Standards Met in order to republish your DSPT. You cannot publish at Approaching Standards more than once It is a temporary arrangement to help you to get to Standards Met

Publishing your 2022/23 DSPT , it is still not too late - By completing your DSPT, you will provide evidence that you meet all of the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice. Standards Met is the level that all care providers should be aiming for as it demonstrates that they also meet the health and social care data security standards

This webinar and interactive workshop will guide you step by step to completion and publication of your toolkit to standards met. The deadline for publishing your DSPT for 2022/22 is 30 June 2023.

This webinar is for care providers who have published before, and are reviewing and republishing their DSPT but don't worry if you have never published, we will help you keep up

NHS MAIL - COMMON PROBLEMS - We can help.

Tuesday 11th July 2023 at 14.30 - https://www eventbrite co uk/653779481027

NHSmail is a free, secure email system that is available to all CQC- registered care providers in England who have achieved Approaching Standards on the Data Security and Protection Toolkit.

This Masterclass is designed to help you with the following:

• Getting set up with a new mailbox

• How to access your account and set up the shared mailbox

• How to do password resets

• How to obtain additional accounts

• How to go about joining, moving and leaving a site

• Where do you need to go to raise requests or get the correct support? We will answer your questions with any issues or concerns you may have.

Free Training & Events continued

Data Protection & GDPR - ROPA and IAR

Thursday 13th July 2023 at 14.30 - https://www eventbrite co uk/653923812727

Access to Care Records, & the use of Data & Technology are fundamental to Hea delivery, therefore the Care Quality Commission will assess how safely they are u Providers are in terms of information governance. Question C3.3 from the Key Lines of Enquiry (KLOE) asks: “How are people assured that information about them is treated conﬁdentially ?” And question W2 8 asks: “How does the service satisfy itself that it has robust arrangements in line with Data Security Standards?”

How conﬁdent are you that your data protection is up to scratch?

The Information Asset Register (IAR) and Record of Processing Activities (ROPA) will be explained & discussed.

Watch this short video and decide for yourself, then join our free webinar to hear how to stay compliant https://www.youtube.com/watch?v= YRs28yBYuI

Community Matron and Trusted Assessors Webinar

Tuesday 12th Sept: 2.00pm - 3.00pm - https://www eventbrite co uk/657592967267r

This session covers how the Trusted Assessors scheme works and how Community Matrons can support your Care Setting.

You will hear from two local Trusted Assessors who have extensive experience of working within Adult Social Care, they are independent and are part of the support offered by West Sussex Partners in Care They will explain how the scheme works and how this can beneﬁt you as an Adult Social Care Provider We hope the scheme will extend to East Sussex, Brighton and Hove.

Trusted Assessor’ schemes are a national initiative designed to reduce delays when people are ready for discharge from hospital It is based on providers adopting assessments carried out by suitably qualiﬁed ‘Trusted Assessors’ working under a formal, written agreement Research has shown that delayed discharges can have a signiﬁcant negative impact on people’s well-being There are also risks associated with premature or poorly planned discharges. Assessments and care planning can be undertaken by Trusted Assessor schemes in a way that meets both people’s needs and legal requirements on providers.

We will be joined by a local Community Matron who will be discussing how their role works in supporting and working alongside you to optimise treatment, Care and Support to those you care for

Community Matrons are highly skilled Senior Nurses, who help manage episodes of deterioration in the health of those you care for and prevent unnecessary hospital admissions. Their work ensures residents receive targeted, bespoke care, based on their individual needs. Not only is hospital capacity increased, those you care for are able to stay in the surroundings they are familiar with, avoiding the distress from a hospital admission

Free Training & Events continued

Digital Oﬃce Skills - MS Word

Tuesday 19th Sept: 2.30pm - 3.30pm - https://www eventbrite co uk/e/58538563

Getting started with Microsoft Word: create a new document; Add to and amend your document; Review your document; Save your document

Single Assessment Framework

Wednesday 20th Sept: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/e/625205425257

Changes that CQC is implementing to their system of inspection and regulation

CQC is developing a new approach to regulation called a single assessment framework This applies to providers, local authorities and integrated care systems

They will continue to use:

● ﬁve key questions (safe, effective, caring, responsive and well-led)

● four-point ratings scale (outstanding, good, requires improvement and inadequate).

Under each key question there are a set of topic areas and quality statements. The statements describe what good care looks like and will link to the regulations.

What will be different?

● Gathering evidence: CQC gather evidence to support their judgements in a variety of ways and at different times – not just through on-site inspections This means on-site inspections will support this activity, rather than being our primary way to collect evidence

● Frequency of assessments: They will no longer use a service's rating as the main driver when deciding when we next need to assess. Evidence we collect or information we receive at any time can trigger an assessment.

● Assessing quality: Judgements about quality will be made more regularly, instead of only after an inspection The assessments will be more structured and transparent, using evidence categories as part of the assessment framework and giving a score for what they ﬁnd hoping to make their decisions about ratings clearer and easier to understand

The process will continue to be changed, reﬁned and improved and our presentation will reﬂect this If you want to hear the latest information on how the single assessment framework will work and what you need to do to prepare, this webinar is a MUST.

Digital Oﬃce Skills - MS Word - INTERMEDIATE LEVEL

Tuesday 17th Oct: 2.30pm - 3.30pm - https://www eventbrite co uk/e/585328863387

If you are already conﬁdent using MS Word, join this session to learn about some of the advanced features, hints and tips to help you make your documents look even more professional

Digital Health Checks

Digital Health Checks for over 40s in ﬁght against he

r 40 in England will be sen bid to reduce heart disease

S health checks, which will also include an online health ire, will be launched next spring for people aged 40 to 74

million people will be eligible, with around one million cks expected to be carried out over the next four years

Social Care Secretary Steve Barclay said: “Thousands of ks and strokes could be prevented every year through simple cks, which could save lives and ease pressure on the NHS.”

digital check-up will mean people can do simple tests and advice from homes while reducing pressure on GP

The home blood test will check cholesterol levels with patients asked to take a blood pressure test at a pharmacy, alongside the online assessment covering details such as weight, height, diet, alcohol intake and exercise levels.

Results will be made available online with help available to anyone showing early signs of issues such as diabetes or heart disease, as well as referrals to weight-loss clinics or medication

The online questionnaire will be available via phone, tablet or computer and the Government believes each check will save 20 minutes of NHS time

This could play an important role in helping people live healthier for longer and saving lives in the coming years, while reducing pressure on the NHS

Professor Sir Nilesh Silemani - Cardiovascular disease is the 2nd biggest killer in England, affecting around 6 4m people

The Government says the new digital check will help to identify 200,000 people who could beneﬁt from the use of statins, 30,000 cases of hypertension and prevent around 400 heart attacks and strokes over the ﬁrst four years

Professor Sir Nilesh Samani, medical director at the British Heart Foundation, said: “This initiative will help to reach more people and encourage them to get their blood pressure and cholesterol levels checked so that, where necessary, healthcare professionals can work with them to manage their condition ”

“This could play an important role in helping people live healthier for longer and saving lives in the coming years, while reducing pressure on the NHS ”

Existing NHS health checks for people in the same age group take place face-to-face with a GP and concerns have been expressed that elderly people are not left behind if they struggle with technology

David Baines, vice chair of the Local Government Association, told The Times “Making more digital health checks available is a useful tool to detect certain illnesses but it should be treated as an addition to, not a replacement for, a h i l h lth h k ”

Barclays Digital Upskilling Programme

We are pleased to announce the very pop Digital Upskilling programme, Barclays Digital Wings, continues throughou This programme has been designed by care providers based on yo r feedback

These events are limited and very popular so please book early to avoid disappointment.

Digital Oﬃce Skills - MS Word

Tuesday 19th Sept: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/e/585385633187

Getting started with Microsoft Word: create a new document; Add to and amend your document; Review your document; Save your document.

Digital Oﬃce Skills - MS Word - INTERMEDIATE LEVEL

Tuesday 17th Oct: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/e/585328863387

If you are already conﬁdent using MS Word, join this session to learn about some of the advanced features, hints and tips to help you make your documents look onal. It is a must for any manager/administrator.

Barclays Digital Champion Programme Digital Champions Progra

Having digital skills – even just basic ones can make a big difference in both your personal and work life.

Working collaboratively with Barclays, we are abl ff this amazing, free Digital Champion programm programme was designed for anyone who wan the people around them to develop these esse skills You will be teaching essential digital skil people become more skilled or avoid becomin excluded and isolated. The programme uses v alongside online learning modules on Digital W an environment for Digital Champions to devel skills ready to start supporting people around t need to be a digital expert to become a Digital you do need a passion for helping others

How does it work? To become a Digital Champion you’ll join three 90 minute virtual sessions hosted by Barclays Digital Eagles You’ll also need to complete some specially selected online learning modules in Digital Wings to help boost your knowledge and give you the skills you need to share with others

The programme will take around six weeks to complete with around 90 minutes of learning each week Following this, Digital Champions will have a learning space to revisit for new learning, resources and more support if needed.

Here’s what we’ll cover: Virtual sessions: Becoming a Digital Champion, digital basics and fraud and scams Online courses: Communicating, transacting and being safe and legal online

More information about the programme can be found here: https://digital wings uk barclays/digital-champions

Follow the steps below to get started:

Getting started!

Follow the steps below to get started:

1 - Register - When you register to become a Digital Champion, you’ll join a cohort of other Digital Champion trainees. You’ll stay in this group throughout the programme, and you’ll have to attend each session to complete the programme and become a Digital Champion

2 - Complete the learning - In addition to attending the virtual sessions, you’ll need to complete three specially selected Digital Wings modules which cover all the topics you’ll be expected to start sharing in your Digital Champion role. In each session and module, we'll give you some ideas on how you can use the learning to help others

3 - Tell us how you’re doing - Once your learning is complete Barclays team will ask you to share how you’re doing after 30, 60 and 90 days so keep a note of how many people you’re helping. This could be by sharing Digital Wings or showing people how to do something digitally for the ﬁrst time. You will also have the opportunity to let Barclays know if you need any more help.

To register to be a Digital Champion, make sure you’ve signed up for Digital Wings

Digital learning - your way | Digital Wings (uk.barclays)

To ﬁnd out more, contact Nada:

Top Tips - MS Outlook

Top Tip – MS Outlook Tip 1 - How to set a holiday ‘Out

There’s no better feeling than ticking off the ﬁnal task on your ‘to do’ list, getting down your PC and getting home ready to pack your bags for your much awaited, Summer break! We’ll show you how to let your colleagues and contacts know to their emails, and instead you’ll be sipping on a Mojito reading a good book! Follow these simple steps to set Automatic Replies.

Note: If the instructions don't match what you see, you might be using an older version of Outlook on the web. Try the Instructions for classic Outlook on the web

1 At the top of the page, select Settings

> View all Outlook settings > Mail > Automatic replies.

2. Select the Turn on automatic replies toggle.

3 Select the Send replies only du time period check box, and the a start and end time If you don't set a time period, yo automatic reply remains on unt

4. turn it off by selecting the Auto .

5 Select the check box for any of the following options that you need:

■ Block my calendar for this period

■ Automatically decline new invitations for events that occur during this period

■ Decline and cancel my meetings during this period

6 In the box at the bottom of the window, type a message to send to people during the time you're away. If you like, you can use the formatting options at the top of the box to change the font and colour of the text or customise your message in other ways

7 If you want senders outside your organisation to get automatic replies, select the check box for Send replies outside your organisation.

8. When you're done, select Save at the top of the window. If you didn't set a time period for automatic replies (step 4 earlier), you'll

To turn off automatic replies, sign in to Outlook on the web, choose

need to turn

them

off manually

Orbis: FREE - Sussex Care Homes Digital Re

FREE Digital Health Review - Extended

Free IT reviews for care home providers extended into Se

Orbis are continuing to undertake free onsite Digital Health Reviews on behalf of the Our Care Connected.

The purpose is to understand the need for IT in the Care Homes sector.

Participating Care homes get a great report that can help them get a better understanding of their own IT systems including their Wi-Fi.

To book your review, please contact Franca:

Telephone: 01323 463134 (Mon-Fri 8:30 - 4:30)

Email: OrbisITHealth@eastsussex.gov.uk

For more information, please see:

https://www.eastsussex.gov.uk/social-care/digital-health-review

Mike Derrick, Director, Oakdown House & Chair

East Sussex RCA says: “The Orbis survey process was really straightforward. The surveyor was really friendly and helpful during the visit. This free service is great for any care home interested in their digital journey.”

Security Centre

Cyber Advisor Scheme

The NCSC has launched a new Cyber that aims to help the UK’s SMEs with security advice.

The scheme, aimed at small organisations that lack in-house expertise, provides access to cost-effective advice and hands-on help to guard against the most common cyber attacks

Initially this advice will focus on the five technical controls set out in the government-backed Cyber Essentials certification scheme. And while organisations don’t need to be aiming for Cyber Essentials certification, the NCSC is confident that these controls mitigate the majority of high volume, low-skill cyber attacks

With a growing network of providers across the UK, you can ﬁnd out more about the scheme or visit our Delivery Partner’s website to ﬁnd a Cyber Advisor who can help you.

NCSC launch new Supply Chain Mapping Training

As part of the NCSC's Supply Chain Mapping guidance, we have launched two new e-learning packages

The packages have been created to help procurement specialists, risk owners and cyber security professionals to effectively manage risks across their supply chains.

Understanding who your suppliers are, what they provide and how they provide it will help you manage the cyber security risks that can arise

Click here to access the e-learning

Check out the Assured Supplier List for all suppliers who meet the funding criteria. ∎ Access Care & Clinical ∎Access Care Planning ∎ Birdie ∎ Carebeans Care Software ∎ Careberry ∎ Care Control Systems ∎ CareVision ∎ Fusion eCare Solutions ∎ iplanit by Aspirico ∎ KareInn Ltd ∎ Log my Care ∎ Nourish ∎ PASS by everyLIFE

Going Digital? Looking to make the move to dig

Infection Control (IPC) Champions Tra

Workforce: Nursing staff

Care homes with nursing which are struggling with ﬁnding and keepi interested to know that a nurse does not necessarily need to be on-s y - although this may not be the case for larger services.

Individual services need to demonstrate how they can safely meet people’s needs, especially if a nurse is not on-site, potentially with on-call arrangements or nurse associates/paramedics etc.

Care Quality Commission (CQC) ‘best practice’ guide for nursing in adult social care explains that there is no absolute requirement in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 for care homes with nursing to have a nurse on-site 24 hours a day

But providers must demonstrate that they appropriately and safely meet people’s needs with the staff they deploy.

And CQC would expect a good provider to be transparent with people using the service, their families and service commissioners if a nurse will not be on site 24/7.

You can download a Word version of Nursing in Adult Social Care: see section 12 – Does a care home with nursing have to have 24 hour nursing cover? from Information for providersCare Quality Commission

East Sussex only: Infection prevention and control ‘champions’

A reminder of the upcoming dates for the online Infection Prevention and Control (IPC) ‘champions’ training for East Sussex care workers

● 28 July

● 03 October

● 08 December

● 29 February 2024

MILE Newsletter

pathway is an online resource full of learning and development opportunities in management and leadership, supporting our Registered Managers and social care workforce to make informed CPD choices.

In addition to the website we are offering 1:1 CPD meetings to navigate the website and make an individualised CPD plan. If you would like to discuss the project please feel free to contact our project lead Juliet Smith or book one of our CPD sessions directly by clicking here →

Looking forward to working with you towards leadership excellence.

Preparing for a CQC inspection may feel daunting, but there are many resources to help you understand how to prepare, what is involved and how to address the outcome and impact of an inspection.

This newsletter focuses on working with the cqc and understanding inspection processes so you can ensure your service continues to provide high-quality care and support that complies with the CQC's core requirements.