January Home Care Newsletter

Sussex In Reach Digital Team - January 2024

THE HOME CARE HUB Training & Support dedicated to Home Care

Last Call for applications for 2023/24 DSCR funding.

Expressions of interest MUST be received by 31st January 2024.

This funding has been made available to support CQC Registered Adult Social Care providers to adopt technologies that can transform care.

The fund will support the Adult Social Care sector to adopt electronic Digital Social Care Records (DSCR), also known as digital care plans.

Grant amount: £1650.

The DSCR grant will be available as a single amount of £1650 to each Sussex based care setting (1 grant per setting) registered with CQC, procuring a digital social care record system from the Assured Solutions List between

April 2023 and March 2024. (Conditions apply).

The specific choice of the system from the assured list, is determined by the individual care home organisation and to best meet their requirements.

Completion of a Data Protection Impact Assessment along with completion of your DSPT will be encouraged for all applicants.

To register your interest, please contact us: Sarah McNally sarah@sussexdigitalteam.co.uk Claire Badzek claire@sussexdigitalteam.co.uk

Contact us for help with your DSPT too if required.

Contents ● DSCR Funding ● Going Digital? ● What does good information sharing look like to you? ● CareLineLive ● Digital Maturity Survey ● How to keep your business safe. ● Business Continuity Plan - a local story ● What would you do? ● Free Event: Business Continuity Plan ● Cyber Incident Exercise Scheme ● FREE: Data Security & Protection eLearning ● SCAM - ‘Missed parcel’ SMS messages ● CQC - Single Assessment Framework ● Join our Facebook Page ● Fire Service Leads Newsletter - Falls Prevention ● Barclays Digital Wings - Free Digital Learning ● MILE Newsletter - Free Training ● Digital Switchover ● Free Training & Events - January / February ● Digital Care Hub - Events and training ● Contacts

Going Digital?

Looking to make the move to digital?

Check out the Assured Solutions for Digital Care Records List for all suppliers who meet the funding criteria. ∎ Access Care & Clinical ∎ Access Care Planning ∎ Birdie ∎ Carebeans Care Software ∎ Careberry ∎ Care Control Systems ∎ CareVision ∎ CareLineLive ∎ Cura Systems ∎ Dom Portal ∎ Fusion eCare Solutions ∎ iplanit by Aspirico ∎ KareInn Ltd ∎ Log my Care ∎ Nourish ∎ OneTouch ∎ PASS by everyLIFE ∎ Person Centred Software (PCS) ∎ Qwikify Digital Care ∎ Sekoia ∎ StoriiCare

What does good information sharing look like to you?

What does good information sharing look like to you?

The Digitising Social Care Programme is seeking feedback from Care Providers on viewing and sharing of information and documents across health and social care settings in England.

Having the right information available when you need it is essential to delivering person-centred care. Being able to view a person’s health and care records will mean care professionals can provide more effective care and support, with all of the information they need in one place.

That’s why the Digitising Social Care Programme need to understand what good information sharing could look like across the adult social care sector.

This will help them to design and develop an approach for data sharing which works for everyone, from providers to people who receive care and their families.

This quick survey should only take five minutes but your insight will be invaluable.

Take Survey

Home Care - CareLineLive

A cloud based system that delivers complete functionality for your home care business CareLineLive’s mission is to become the first truly integrated home care management software to improve care agency efficiency, give carers more time to care while also providing predictive safeguarding concerns for patient welfare.

Working closely with a number of home care agencies, CareLineLive has used the latest technology to develop for agency owners and managers an innovative, easy to use, cloud based home care management system that is truly fit for purpose.

CareLineLive provide a complete, easy-to-use and proven system including easy rostering, record keeping, generating reports. invoicing and payroll, complete your eMAR and tasks, business reports and of course, care planning.

Out of hours services can easily access care plans and EMAR by simply scanning a QR code.

Digital Maturity Survey As Technology becomes more popular in the Care industry, it is important to ensure that you have the correct infrastructure in place.

Here we have tools to help you assess your current systems and helpful resources to guide you when you need to make improvements.

Social Care Annual Digital Maturity Self Assessment This free, on line self-assessment tool has been specially designed to help you understand your strengths as well as what might be blocking your way. Completing the questionnaire will provide evidence for future funding to be made available to social care providers like you across Sussex to support your digitalisation.

This could mean funding towards fast broadband or WiFi coverage, falls prevention equipment, remote monitoring, EMAR, digital care planning system or staff training.

We recommend that all care providers complete this 5 minute survey at least once per year. It has been designed to help you understand where you might need to make changes or upgrades to your existing digital infrastructure in order to support the growing number of digital technologies now being used in social care.

This is not a test, it is a self assessment. We are not here to judge, only to help and you are welcome to complete the survey as often as you like, especially if you introduce a new technology. Based on your answers, the survey will put you into one of 4 groups with recommendations and if you fall into the Standards Exceeded, you can download a certificate.

See our Resources page to help you improve your Digital Maturity Resources

Complete the Survey here

How to keep your business safe Social care businesses 'easy targets' for ransomware attacks how to keep your business safe (carehomeprofessional.com)

Social care businesses ‘easy targets’ for ransomware attacks – how to keep your business safe. The Cyber Resilience Centre for Wales has revealed four tips for keeping your business safe. By Sam Lewis January 5, 2024 A not-for-profit cyber security organisation has warned that social care companies are at particular risk of ransomware and cyber attacks.

The Cyber Resilience Centre for Wales (WCRC) said that social care businesses could be “easy targets” for such attacks because they “operate on less sophisticated IT systems” than other sectors.

It also reported that the risk in the UK is particularly high, as, between 2022 and 2023, the country saw the second-most attacks ransomware attacks in the world.

The WCRC, founded in 2020, is part of a network of non-profit centres across the country which supports businesses in protecting themselves against cyber crime, offering affordable cyber security options for businesses. Read the WCRC’s tips for protecting your business below: Ransomware is always preceded by an attack on the network itself, commonly through use of stolen credentials, a phishing e-mail or brute force attack. These attacks are increasing in complexity and sophistication meaning that defence against these dark arts needs continual review. But the key points for protection to remember, are: 1. Make your network resilient and practice good cyber hygiene – using Cyber Essentials (CE) principles. As a member of the WCRC we will guide you through the process of preparing for Cyber Essentials.

2. Make sure staff awareness training is up to date – spotting a phishing e-mail early will prevent a lot of pain further on down the line. Have a look at our Security Awareness Training programme that focusses on those with little or no cyber security or technical knowledge and is delivered in small, succinct modules using real-world examples.

3. Make sure all staff know the symptoms of an ongoing ransomware attack and respond quickly to it using a prepared incident response plan.

4. Identify common points of failure across the network – patch vulnerabilities and restrict access from malicious sites and IP addresses – the important thing is to understand where your main vulnerabilities are, then deal with them first.

Business Continuity Plan - A local story NHS Sussex hospitals back to normal after IT issues

By Nathalie Edell 15th January 2024 BBC News, South East

A critical incident has been lifted at two hospitals after patients were told not to attend the emergency departments unless it was a life saving emergency. A power outage caused significant IT issues at the Royal Sussex in Brighton and Princess Royal in Haywards Heath on Sunday night (14th Jan 2024).

Ambulances were diverted and patients taken to other hospitals.Earlier, University Hospitals Sussex NHS trust said power had been restored and everything was "back to normal".

Speaking to BBC Radio Sussex, the chief medical officer at the trust, Professor Katie Urch, said the "very dramatic" incident was caused by a power outage in an IT room housed at Princess Royal hospital in Haywards Heath. She said it took down all IT systems temporarily at both hospital sites at about 18:00 GMT. "We had to request help from our partner agencies in the region. We did divert ambulances but that is all stood down now," she said.

Author and veteran foreign correspondent Malcolm Brabant was at the Royal Sussex visiting a relative with a "complicated heart and lung issue" when the system crashed. "It was pandemonium," he told the BBC. "The technicians were running around panicking, trying to fix it."

He questioned why there was not a back-up IT system in place.

He said: "Aeroplanes have back-up systems to make sure they don't fall out of the sky. Why, when you have a massive new hospital that cost £500m, do you not have a back-up system? "Lives could be put at risk by this. It smacks of really bad planning and incompetence."

'Well rehearsed' During the outage, anyone trying to contact the hospitals by phone to reach a loved one or the ward team was told they would be unable to do so. Temporary maternity triage telephone numbers were also given out for use by birthing women and their families. St Richard's Hospital in Chichester and Worthing Hospital were affected but to a lesser degree, the trust said. Ms Urch said power was restored by 21:30 GMT on Sunday and all systems were back up within the hour. She added: "Things like this are well rehearsed and well planned for. We immediately activate our continuity plans which means printing everything out on to paper, radios and back-up runners. "The hospital can function, it is just slower." The trust's chief operating officer, Andy Heeps, said it had avoided cancelling planned appointments and operations "thanks to the rapid response of everyone involved".

What would you do?

What would you do?

Do you have a plan?

Digital Care Hub have provided a template and information for Creating and Testing a Business Continuity Plan for Data and Cyber Security Power outage, cyber attack, flood, fire, wifi / phone disruption, it can all happen, but what would you do?

Do you have a plan for emergencies?

How would you access resident care records in a power cut?

A Business Continuity Plan is all about identifying those parts of your business that you can't afford to lose - and planning how to maintain these if an incident occurs.

Here’s a template to help you create yours should the unthinkable happen.

This is a template for a business continuity plan to cover data and cyber security for your organisation and makes suggestions as to how you can test your plan to see if it will work in practice.

You can download and adapt this template for your organisation.

You must have a form of business continuity plan for data and cyber security in order to complete the Data Security and Protection Toolkit (DSPT) to Standards Met or Standards Exceeded.

Get free support with the DSPT from the Better Security, Better Care programme.

Find more template policies and resources.

Business Continuity Plan for Data and Cyber Security | Digital Care Hub

Free Event - Business Continuity Plan The National Data Guardian review’s data standard 7 states that: “A continuity plan is in place to respond to threats to data security, including significant data breaches or near misses, and it is tested once a year as a minimum, with a report to senior management.”

For small organisations, your data security plan can be an extension of your existing business continuity plan. You are likely to have already considered some aspects of data security in your business continuity plan – for example, what you would do if there was a flood or fire and you couldn’t access care notes.

It is important that you also consider what would happen if your phone line or broadband went down. Or if you lost all your staff details in a cyber-attack? What workarounds would you use?

This interactive workshop will give you the opportunity to discuss your needs and help you make suitable continuity plans for your care setting.

Join us on Tuesday 13th February at 10.30am to learn more about what you can do.

Data Security & Your Business Continuity Plan Tuesday 13th Feb - 10.30 - 11.30am Reserve Your Place

Cyber Incident Exercise Scheme In December 2023, the National Cyber Security Centre launched a new Cyber Incident Exercising scheme, giving organisations access to NCSC assured Exercising providers for the first time.

The new CIE Scheme provides organisations with access to NCSC assured CIE service providers able to create bespoke, structured table-top or live-play cyber incident exercises. It sits alongside the NCSC’s free and easy-to-use Exercise in A Box tool that allows you to test your incident response against a host of generic cyber incident scenarios.

Assured Cyber Incident Exercising companies will work alongside, challenge and help organisations to robustly practise their responses in a safe environment.

Introduction to Cyber Incident Exercising ● What is the Cyber Incident Exercising scheme? ● How does the scheme work? ● Who is it for?

Cyber incident exercising (CIE) allows organisations to test the effectiveness of their incident response plans in a safe environment and strengthen their incident management processes.

CIE provides a controlled, scenario-based opportunity for organisations to practise, evaluate and improve their cyber incident response plans (CIRPs). CIE doesn’t test your cyber defences but helps you to explore and evaluate your response plans, should a cyber incident occur. This can help your organisation understand what risks it is holding from a cyber perspective and how they can be managed.

If you need more information on incident management, please visit our Incident Management pages.

What is the Cyber Incident Exercising scheme? The CIE Scheme gives consumers confidence in companies which have been assessed as meeting the NCSC’s rigorous standard for high quality cyber incident exercising.

How does the scheme work? CIE Assured Service Providers have been assured by the NCSC to develop and deliver controlled, scenario-based, tailored exercising that conforms to the NCSC CIE Technical Standard.

These exercises are delivered for organisations that want to practise, evaluate, and improve their cyber incident response plans in a safe environment.

Who is it for? The CIE Scheme is aimed at organisations with existing cyber incident response plans.

CIE Assured Service Providers are able to support a wide range of UK businesses, charities, public sector, and government organisations to rehearse, evaluate and improve their cyber incident response plans.

The scheme’s remit covers organisationally significant incidents that have the potential for significant operational, financial, or regulatory impacts on the victim. The scheme covers Category 3, 4 and 5 incidents on the UK’s Cyber Attack categorisation system.

Free Data Security & Protection eLearning NEW: Free Data Security & Protection eLearning for social care staff We know it’s difficult to find training on data protection and cyber security that really works for your staff. So that’s why Better Security, Better Care has created it.

Our colleagues have developed an eLearning course which your staff can complete online for free, and without any need to register or log in.

The course will enable you to meet the training requirements within the Data Security and Protection Toolkit (DSPT), including the requirement to train at least 95% of staff every year.

The modules are: ● Module 1: Rights and responsibilities – https://www.digitalcarehub.co.uk/elearning/data-protection-rights-and-responsibilties/ ● Module 2: Keeping data secure – https://www.digitalcarehub.co.uk/elearning/keeping-data-secure/ ● Module 3: Threats to data security – https://www.digitalcarehub.co.uk/elearning/threats-to-data-security/ ● Module 4: Data breaches – https://www.digitalcarehub.co.uk/elearning/data-breaches/ ● Assessment – https://www.digitalcarehub.co.uk/elearning/assesment-quiz/ The course is: ● Relevant to all staff: It covers all staff who have access to personal data including care workers, managers, receptionists, administrators and volunteers ● Short and interactive: There are four modules with videos, quizzes and graphics, plus a single online assessment. ● Designed to meet Data Security and Protection Toolkit (DSPT) training requirements: If you collate information about how many staff have successfully completed the course, you can use that as evidence against the DSPT requirement to train at least 95% of staff every year. ● Free and open access: You can complete the course directly online at www.digitalcarehub.co.uk/elearning - or if you have your own Learning Management System, you can request a SCORM compliant version from info@digitalsocialcare.co.uk Find out more. Visit www.digitalcarehub.co.uk/elearning There’s also an online guide for managers and trainers about how to use the course with staff – including sample copy that you can send to them about the course.

And there’s a practical users guide for anyone completing the course itself.

If you do use the course with your staff, we would love to hear what you think of it.

There’s a short survey for mangers or trainers to complete.

If you would like any other help from us, please contact Natasha on: natasha@sussexdigitalteam.co.uk

SCAM - ‘Missed parcel’ SMS messages Cyber criminals are tricking UK citizens into downloading malicious software (known as malware) by sending scam ‘missed parcel' SMS messages. At this time of year, this type of cyber scam is even more prevalent, as many of us will be expecting deliveries.

The scam SMS messages contain links to what appear to be ‘official’ delivery/parcel-tracking apps, which you’re encouraged to install. But the ‘app’ is in fact a type of malware. If installed, this malware can steal your banking details, passwords, and other sensitive information.

The malware will also attempt to access your contact list, and send scam SMS messages to these numbers as well, helping the malware to spread across the world.

The NCSC have published advice on how to avoid this scam and what to do if you think your device has already been infected.

Advice on avoiding Malware How to avoid malware sent using scam ‘missed parcel’ SMS messages, and what to do if your phone is already infected.

Cyber criminals are tricking UK citizens into downloading malicious software (known as malware) by sending scam ‘missed parcel' SMS messages. Around the festive period, this type of cyber scam is even more prevalent, as many of us will be expecting deliveries.

The scam SMS messages contain links to what appear to be ‘official’ delivery/parcel-tracking apps, which you’re encouraged to install. But the ‘app’ is in fact a type of malware. If installed, this malware can steal your banking details, passwords, and other sensitive information.

The malware will also attempt to access your contact list, and send scam SMS messages to these numbers as well, helping the malware to spread across the world.

This guidance explains: ● what to do if you think you’ve already installed the malware ● how to safely check if you've any missed parcels ● how to report suspicious-looking messages ● how to protect yourself from future scams We also provide some more details about how this type of malware works.

CQC - Single-Assessment Framework Important News: CQC's New Assessment Framework to Launch in South Region on November 21

The Care Quality Commission (CQC) is set to launch its single-assessment framework in the South region on November 21, 2023.

During the period from November 21 to December 4, CQC will aim to assess 14 early-adopter providers in Sussex and other South region counties, while still continuing with the risk based assessments.

Come December, this approach will expand to all providers. in other regions.

For providers, CQC have produced addition guidance: additional guidance CQC have also produced a webinar recording to help care providers support this transition: webinar recording Join us for our event to tell you more about the changes: Single Assessment Framework - CQC Changes to Inspection Systems Tuesday 30th Jan - 10.00 - 11.00am - https://www.eventbrite.co.uk/773593387647

Join our Facebook Page

Join our Sussex Home Care Hub Facebook group for discussions, training and up to date information designed for Home Care staff.

Follow the link: Sussex Home Care Hub | Facebook And don't forget to ‘like’ and invite your friends!

Fire Service Leads Newsletter

Reducing the risk of falls Falls and injuries sustained due to a fall are a common and serious problem for older people. People aged 65 and older have the highest risk of falling, with 30% of people older than 65, and 50% of people older than 80 falling at least once a year. Annually, approximately 5% of older people who fall obtain a fracture or require hospitalisation for a fall-related injury.

Falls were the ninth highest cause of disability-adjusted life years (DALYs) in England in 2013 and the leading ● cause of injury.

Unaddressed fall hazards in the home are estimated to cost the NHS in England £435 million. ● The total annual cost of fragility fractures to the UK has been estimated at £4.4 billion. ● Short and long-term outlooks for patients are generally poor following a hip fracture, with an increased one-year ● mortality of between 18% and 33% and negative effects on daily living activities such as shopping and walking.

West Sussex has a large and growing population of older adults. If population growth projections are correct, the number of adults aged 65+ that are projected to require hospital treatment for a fall will almost double by 2039. You can read more on the Government's website below.

Falls: applying All Our Health - GOV.UK (www.gov.uk) Best wishes, Camilla O'Brennan

Safe & Well Visit Reducing the risk of falls Mobility and prevention of falls is fundamental in supporting people to retain their independence. Falls are not an inevitable part of getting older - there are simple steps you can promote to help people to stay steady, reduce the chances of falling, thereby preventing serious injury and/or admission to hospital, and supporting people to live in safer homes.

The four key things to promote for the prevention of falling are: ● ● ● ●

Keep active Get checked up regularly – eyes and feet Get medicines reviewed Make sure they have a falls-safe home

Our data at West Sussex Fire & Rescue Service tells us that reduced mobility is an additional risk factor for the potential for an accidental dwelling fire fatality when a person is unable to remove themselves to a place of safety. Which aligns with our known vulnerabilities table for people in our prevention target group with the highest fire risk inequalities.

West Sussex falls prevention exercise programme You can access falls prevention support through our dedicated falls prevention exercise service for West Sussex. Strength and balance exercise classes, run by Postural Stability Instructors, are held at venues across the county. This free service is open to adults of ALL ages who are worried about or at risk of falls.

Visit the Everyone Health website for more information or phone 0333 005 0095 or email Everyone Health. For professionals wishing to refer clients/patients to this service, please visit the website’s Professional Referral page.

The two illustrations shows pages 18 & 19 in the Living Safe & Well booklet under reducing the risk of falls.

Barclays Digital Wings - Free Digital Learning

We are delighted to inform you that the Barclays digital skills offer is still available albeit in a slightly different form.

Unless you are already registered, you may not be able to access the learning through us but you can access it directly through this link instead: Barclays Digital Wings | Digital learning - your way (uk.barclays) The Barclays Digital Eagles offer is a comprehensive initiative designed to help individuals improve their digital skills & confidence in navigating the online world.

Here’s a quick explanation of what the offer includes: Digital Champions Programme: This is aimed at volunteers, employees, and community members who wish to help others improve their digital skills. It provides resources and training to empower these Digital Champions to support people in their workplaces or communities1.

Digital Wings: A learning platform created to inspire and empower individuals to thrive digitally. It offers a variety of topics for all skill levels, from basic digital literacy to advanced skills enhancement1.

Live Events: The Digital Eagles host free virtual sessions to help participants feel confident and prepared to explore the digital world1.

The offer is available to everyone and is particularly beneficial for those looking to stay up-to-date and safe online, manage their finances digitally, or simply become more confident with technology.

Learn more: 1. Digital.wings.uk.barclays

2. Skillsforcare.org.uk

3. Digital.nhs.uk

MILE Newsletter

The Open University → Inclusive Leadership: Collaborating for professional development Date: Start any time Length: Self-directed – approximately 8 hours of study Delivery mode: Online Level: Non-accredited Cost: Free Click here to find out more about this course → What does this course cover?

Approaches to inclusive leadership for professional development Inclusive strategies for leading professional development for educators at different stages in their career Ways in which inclusive professional development can foster individual agency How inclusive leadership for professional development can support change within an educational institution East Sussex County Council → Well Led Programme for Provider Services: Performance Management Date: Tuesday 27th February 2024 Time: 09:30am – 12:30pm Delivery mode: Online via Microsoft Teams Level: Non-accredited Cost: Free How do you register for this free course?

You can register via the booking form using the course code below. Please note that registration closes three days before the course date.

Course code for booking: ASC/24/215 Click here to go to the booking form → Click here to find out more about this course →

The Open University → Inclusive Leadership: Effecting change Date: Start any time Length: Self-directed – approximately 8 hours of study Delivery mode: Online Level: Non-accredited Cost: Free Click here to find out more about this course → What does this course cover?

Understanding a range of perspectives on the nature of inclusive leadership Positive strategies for leading diverse teams The challenges of being an effective leader across a range of contexts How inclusive leadership can support change within an educational institution Sussex Community NHS Foundation Trust → Medicines Optimisation for Care Homes (MOCH) training Date: Tuesday 6th February or Thursday 7th March 2024 Time: 14:30pm Delivery mode: Online via Microsoft Teams Level: Non-accredited Cost: Free There is no need to book in advance and you can join any of the sessions at the scheduled time by clicking here to access the meeting → Meeting ID: 360 437 572 979 Passcode: ZRB7E9

Check out the MILE pathway Facebook page mile-pathway-15th-january-newsletter

Digital Switchover

The Digital Switchover - information for providers In 2016, it was announced that the telecommunications industry would upgrade to digital internet based infrastructure by 2025.

Switching to digital has potential impacts for people who use telecare services (monitored alarm systems at home) as traditional devices that connect to the public telephone network such as telephone handsets and telecare units will need to be unplugged from the analogue line and reconnected to the new digital line.

Some devices may need to be upgraded or replaced to ensure they work reliably on the digital line.

What is being done to support the transition?

Our colleagues in the NHS are working to support telecare service providers, telecare suppliers and the telecommunications sector in ensuring that the people who use telecare services are at the centre of the switchover plans.

They have commissioned some research to understand how aware the telecare sector is of the switchover, and the associated opportunities and challenges. There is now also a published Stakeholder Action Plan which sets out work underway.

What happens now?

There are some key questions to ask yourself if you use or provide a telecare service: · If the care service you provide includes provision for people to access telecare alarm devices, have you discussed the switchover with your service provider or equipment supplier? · Does your telephone provider know you have service users using telecare devices linked to their telephones?

Issues like these are also discussed in the Stakeholder Action Plan.

The transition to digital will lay the foundations for a next generation of telecare services that will support more personalised and early preventive interventions. However, telecare is still mainly provided through analogue equipment and the Stakeholder Action Plan seeks to encourage the telecare and telecommunications sectors to work together to mitigate risks and encourage understanding of the switchover.

Free Training & Events - Jan / Feb Virtual Talk with Mark Topps for Sussex Care Manager and Providers Wednesday 24th Jan: 11.00am - 12.00pm - https://www.eventbrite.co.uk/775785042947 Join us for an exciting online event, a Virtual Talk with Mark Topps, exclusively designed for Sussex Care Managers & Providers. Mark Topps, a renowned expert in the field, will share his valuable insights & knowledge on the latest trends & challenges faced by the care industry.

About Mark Topps: Mark Topps, currently serving as a Regional Support Manager, is a prominent figure in the care industry since 2004. He has received numerous awards, and all his services are rated as either Good or Outstanding by the Care Quality Commission (CQC).

Some of Mark's achievements include: - In 2020, leading a campaign to ensure all frontline care and support workers were able to access free testing for COVID19, establishing a position as an advisor to the Department of Health and Social Care and supporting to upskill social care providers via webinars on testing routines and processes.

- In 2020, leading a campaign to ensure people living with a learning disability were prioritised a COVID19 vaccine after being left off the JCVI vaccine priority list by Government, leading him to speak at the House of Lords about the experiences of those living with disabilities during the first wave of the pandemic Mark is the Social Media & Marketing Director at NACAS and the Co-Founder of 'The Caring View,' a social care podcast, YouTube show, and free resource initiative. He is also the co-founder of 'The Health and Social Care Club,' an audio-only event hosted on LinkedIn.

What to Expect: ● Insights from a Seasoned Professional: Learn about Single Assessment Framework, Digital Social Care records and provider portal ● Campaign Success: Discover how Mark initiated high-profile campaigns, impacting legislation and culture within the industry. ● Interactive Q&A Session: Engage with Mark directly and get your burning questions answered.

This virtual talk is a fantastic opportunity to gain valuable industry knowledge, network with fellow care professionals, and learn from one of the leading experts in the field.

Don't miss out on this invaluable opportunity to enhance your skills and stay ahead in the care industry!

Free Training & Events cont.

Single Assessment Framework - CQC Changes to Inspection Systems Tuesday 30th Jan: 10.00 - 11.00am - https://www.eventbrite.co.uk/773593387647 In response to overwhelming interest, we are thrilled to announce an upcoming session focused on the Single Assessment Framework. As more details emerge, Nicole Ridgwell from Lester Aldridge LLP will provide a legal perspective on the current state of affairs and guide us on how to best prepare for the impending inspections.

The Care Quality Commission (CQC) has initiated its inaugural inspections under the new Single Assessment Framework, initially involving a select group of 'early adopters.' Subsequently, the CQC plans to extend this revamped inspection and assessment approach across the entire South region, with a phased rollout throughout other regions to follow. With initial inspections already underway, Nicole aims to offer valuable insights into the practical workings of the new system.

We anticipate her presentation will shed light on the current landscape and provide valuable guidance for navigating these inspections.

This applies to providers, local authorities and integrated care systems.

They will continue to use: ● five key questions (safe, effective, caring, responsive and well-led) ● four-point ratings scale (outstanding, good, requires improvement and inadequate).Under each key question there are a set of topic areas and quality statements. The statements describe what good care looks like and will link to the regulations.

What will be different? ● Gathering evidence: CQC gather evidence to support their judgements in a variety of ways and at different times – not just through on-site inspections. This means on-site inspections will support this activity, rather than being our primary way to collect evidence. ●

Frequency of assessments: They will no longer use a service's rating as the main driver when deciding when we next need to assess. Evidence we collect or information we receive at any time can trigger an assessment.

●

Assessing quality: Judgements about quality will be made more regularly, instead of only after an inspection. The assessments will be more structured and transparent, using evidence categories as part of the assessment framework and giving a score for what they find. hoping to make their decisions about ratings clearer and easier to understand.

The process will continue to be changed, refined and improved and our presentation will reflect this. If you want to hear the latest information on how the single assessment framework will work and what you need to do to prepare, this webinar is a MUST. For more information and updates about the changes, follow the link: https://sussexdigitalteam.co.uk/cqc-single-assessment-framework

Free Training & Events cont.

Data Protection - ROPA/IAR and DPIA Thursday 1st Feb: 2.00 - 3.00pm - https://www.eventbrite.co.uk/776166604207 Join this webinar if you want to learn more about your legal obligations as a care provider under The General Data Protection Regulation (GDPR), particularly how you manage personal and sensitive data.

GDPR came into force on 25 May 2018. Although the UK has left the EU since then, The GDPR is retained in domestic law as the UK GDPR, which sits alongside an amended version of the DPA 2018.

It is a requirement of the Data Protection Act (2018) and the General Data Protection Regulation (GDPR) that all personal and sensitive data has a legal basis for being held and being shared.

This means as a care provider, you are legally obliged to keep a record of all the personal data you hold for staff, residents and families/carers, and what data they share with others.

To meet this requirement, it is easiest to have two lists: · Record of Processing Activities (ROPA) – contains where data is received from, where it is sent to and the legal basis for doing this. · Information Asset Register (IAR) – contains what type of information is held, where it is stored and how it is protected.

A Record of Processing Activities (ROPA) is a list of confidential data, where it is received from or where it is sent to and the legal basis for doing this. All data in the IAR marked as being received from or shared with external organisations needs to be included in your ROPA. An Information Asset Register (IAR) is a list of all the places where information is stored, whether the information in that place is special category information, and how that information is kept safe What is a DPIA? A DPIA is a process designed to help you systematically analyse, identify, and minimise the data protection risks of a project or plan. It is a key part of your accountability obligations under the UK GDPR, and when done properly helps you assess and demonstrate how you comply with all of your data protection obligations.

Why are DPIAs important? DPIAs are an essential part of your accountability obligations. Conducting a DPIA is a legal requirement for any type of processing, including certain specified types of processing that are likely to result in a high risk to the rights and freedoms of individuals. Under UK GDPR, failure to carry out a DPIA when required may leave you open to enforcement action, including a fine of up to £8.7 million, or 2% global annual turnover if higher.

A DPIA must assess the level of risk, and in particular whether it is ‘high risk’. The UK GDPR is clear that assessing the level of risk involves looking at both the likelihood and the severity of the potential harm.

Rather than spending hours thinking what you should include, our trainer can guide you to step by and answer any specific questions you may have.

Free Training & Events cont.

PainChek Explained - Revolutionise Pain Assessment Wednesday 7th Feb - 2.00 - 3.00pm - https://www.eventbrite.co.uk/776134427967 Join us for this exciting demo of PainChek. Understand how the technology is used to improve pain management for individuals who may struggle to communicate discomfort.

By using facial recognition technology, the system can support you to monitor and react to your clients needs and therefore, positive outcomes are achieved for the management of their discomfort.

Data Security & Your Business Continuity Plan Tuesday 13th Feb - 10.30 - 11.30am - https://www.eventbrite.co.uk/790205434727 The National Data Guardian review’s data standard 7 states that: “A continuity plan is in place to respond to threats to data security, including significant data breaches or near misses, and it is tested once a year as a minimum, with a report to senior management.”

For small organisations, your data security plan can be an extension of your existing business continuity plan. You are likely to have already considered some aspects of data security in your business continuity plan – for example, what you would do if there was a flood or fire and you couldn’t access care notes.

It is important that you also consider what would happen if your phone line or broadband went down. Or if you lost all your staff details in a cyber-attack? What workarounds would you use?

This interactive workshop will give you the opportunity to discuss your needs and help you make suitable continuity plans for your care setting.

Digital Care Hub - Events and training Caldicott Guardians - What do Social Care Providers need to know?

Date: Thursday 25th January 2024 - 14.00 - 15.30 - Location: Online / Zoom webinar Caldicott Guardians - What do Social Care Providers need to know?

Date: Tuesday 20th February 2024 - 14.00 - 15.30 - Location: Online / Zoom webinar Previously only NHS organisations and local authorities were required to have a Caldicott Guardian. In 2021, the National Data Guardian published guidance that changes that so that more organisations are expected to have one. This includes adult social care organisations in England.

In this webinar, we are joined by representatives from the UK Caldicott Council and Caldicott Guardians to explain what this means for social care organisations and what you will need to do.

The session will be chaired by the National Care Forum, the leading voice for the not-for-profit social care sector.

Review and Republish your Data Security and Protection Toolkit Date: Tuesday 30th January 2024 - 15.00 - 16.00 - Location: Online / Zoom webinar The Data Security and Protection Toolkit (DSPT) is an online self-assessment tool to help adult social care providers in England to store and share information safely.

Because things change, you need to review and republish your toolkit every year so that it reflects your current data and cyber security arrangements. For example, you may have introduced new staff, data systems, technology or services – which in turn will impact on how you manage your information.

This webinar is for care providers who have published before, and are reviewing and republishing their DSPT. It will cover what has changed within the Toolkit for 2023/24, as well as how to: ●

Login to your DSPT account

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Review your DSPT – including what is different if you were previously published at Entry Level or Approaching Standards

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Complete to at least Standards Met

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Publish your DSPT standard

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Access free, official support from the Better Security, Better Care programme.

Complete your Data Security and Protection Toolkit for the First Time Date: Tuesday 13th February 2024 - 15.00 - 16.00 - Location: Online / Zoom webinar The Data Security and Protection Toolkit (DSPT) is an online self-assessment tool to help adult social care providers in England to store and share information safely.

It shows you what you need to do to keep people’s information safe, and to protect your business from the risk of a data breach or a cyber attack. It covers both paper and digital records.

It also reassures everyone you work with that you are taking data security seriously, which in turn can open up access to NHSmail and shared records systems such as GP Connect and proxy access. Care providers must have an up-to-date DSPT in place to meet NHS contracts – and local authorities and CQC inspectors increasingly expect you to have it.

Care providers should complete the toolkit at least once a year.

It will cover how to: – Register for the DSPT – including how to register if you have multiple services and sites – Complete to Approaching Standards and Standards Met – Publish your DSPT standard – Access free, official support from the Better Security, Better Care programme.

Digital Care Hub offer a range of training sessions and events.

Click the link to access full details of their Events: digitalcarehub.co.uk

Contacts

Nada Wakeford nada@westsussexpartnersincare.org Brian Roberts brian@sussexdigitalteam.co.uk Sarah McNally sarah@sussexdigitalteam.co.uk Claire Badzek claire@sussexdigitalteam.co.uk Natasha Fowler natasha@sussexdigitalteam.co.uk Georgie Ind georgie@sussexdigitalteam.co.uk Or phone us on 07860 630063 www.sussexdigitalteam.co.uk