Sussex Home Care Newsletter February 24

THE HOME CARE HUB

Training & Support

dedicated to Home Care

DSPT - The Gateway to your digital future

The Data Security and Protection Toolkit

Keeping your paper and digital information safe is key to running a care service people can trust. You can protect your business, your service users and your staff from data losses and take steps towards protecting yourself from cyber attacks by completing your Data Security and Protection Toolkit.

The DSPT is easier to complete than you think. It is not an assessment but a self-evaluation and you probably have most of the policies and procedures in place already. If you need any help or support, you can not only attend one of our free webinars but we can provide significant (and free) one to one support at a time that suits you.

All CQC registered care providers should complete the DSPT at least once a year.

We hold regular online sessions to help you complete your first DSPT, and we can also offer further support for those who are Republishing their annual self-assessment.

We are running a 4 week interactive workshop covering 4 topics to help guide you to complete your DSPT.

DSPT - Interactive Workshop - Week 1 - Staffing & Roles

Wednesday 6th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.uk/834610862557

DSPT - Interactive Workshop - Week 2 - Policies & Procedures

Wednesday 13th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.uk/834615245667

DSPT - Interactive Workshop - Week 3 - Data Security

Wednesday 20th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.uk/834618104217

DSPT - Interactive Workshop - Week 4 - IT Systems & Devices

Wednesday 27th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.uk/834624934647

Future sessions, along with training on other related topics can be found at: DSPT Sussex Events To learn more about DSPT, watch this short video: https://youtu be/t8ZArqO5prk

Contents

● DSPT

● Care Showcase 2024

● Going Digital?

● Digital Maturity Survey

● DSPT - Guidance Videos

● What would you do?

● Free Event: Business Continuity Plan

● Phishing attacks: defending your organisation

● FREE: Data Security & Protection eLearning

● Flexibus - An East Sussex bus service

● Could 2024 be the year of social care?

● What to do when Medication goes wrong!

● Blue Box from Whzan

● Dementia Dictionary

● Workforce - Employer Funding

● How to Pass your CQC Inspection

● West Sussex County Council - Health & Wellbeing Survey

● MILE Newsletter - Free Training

● Free Training & Events - February / March / April

● Digital Care Hub - Events and training

● Contacts

Care Showcase 2024

2024 Care Showcase date re

We are delighted to release the date of Showcase 2024 which will be held on Wednesday 17 April 2024 at Brighton Racecourse.

Preparations are underway and we look forward to welcoming back our wonderful delegates, exhibitors and speakers.

If you have any questions, please contact Lisa on careshowcase@gmail.com or if you wish to liaise with your local event partner, advise Lisa who can forward on your details.

The delegate registration is now open ! Care

Going Digital?

∎ Access Care & Clinical

∎ Access Care Planning

∎ Birdie

∎ Carebeans Care Software

∎ Careberry

∎ Care Control Systems

∎ CareVision

∎ CareLineLive

∎ Cura Systems

∎ Dom Portal

∎ Fusion eCare Solutions

∎ iplanit by Aspirico

∎ KareInn Ltd

∎ Leecare Platimum6

∎ Log my Care

∎ Nourish

∎ OneTouch

∎ PASS by everyLIFE

∎

∎

∎

Digital Maturity Survey

As Technology becomes more popular in the Care it is important to ensure that you have the correct infrastr Here we have tools to help you assess your current syste resources to guide you when you need to make impr

Social Care Annual Digital Maturity Self Assessment

This free, on line self-assessment tool has been specially designed to help you understand your strengths as well as what might be blocking your way Completing the questionnaire will provide evidence for future funding to be made available to social care providers like you across Sussex to support your digitalisation

This could mean funding towards fast broadband or WiFi coverage, falls prevention equipment, remote monitoring, EMAR, digital care planning system or staff training

We recommend that all care providers complete this 5 minute survey at least once per year. It has been designed to help you understand where you might need to make changes or upgrades to your existing digital infrastructure in order to support the growing number of digital technologies now being used in social care

This is not a test, it is a self assessment We are not here to judge, only to help and you are welcome to complete the survey as often as you like, especially if you introduce a new technology. Based on your answers, the survey will put you into one of 4 groups with recommendations and if you fall into the Standards Exceeded, you can download a certificate.

See our Resources page to help you improve your Digital Maturity Resources

Complete the Survey here

DSPT - Guidance videos

Digital Care Hub have compiled a collection useful videos to help you complete your Areas covered include:

● Staff Training

● Documenting Personal Information

● Data Breaches

● Physical Security Controls

● Mobile Devices

● Passwords

● Systems and Software

● Managing your Suppliers

● Document Retention and Disposal

● Staff Responsibilities

● Business Continuity Planning

What would you do?

What would you do?

Do you have a plan?

Digital Care Hub have provided a template and information for Creating and Testing a Business Continuity Plan for Data and Cyber Security

Power outage, cyber attack, flood, fire, wifi / phone disruption, it can all happen, but what would you do?

Do you have a plan for emergencies?

How would you access resident care records in a power cut?

A Business Continuity Plan is all about identifying those parts of your business that you can't afford to lose - and planning how to maintain these if an incident occurs.

Here’s a template to help you create yours should the unthinkable happen.

This is a template for a business continuity plan to cover data and cyber security for your organisation and makes suggestions as to how you can test your plan to see if it will work in practice.

You can download and adapt this template for your organisation

You must have a form of business continuity plan for data and cyber security in order to complete the Data Security and Protection Toolkit (DSPT) to Standards Met or Standards Exceeded

Business Continuity Plan for Data and Cyber Security | Digital Care Hub

Free Event - Business Continuity Plan

The National Data Guardian review’s data standard

“A continuity plan is in place to respond to threats to data security, including breaches or near misses, and it is tested once a year as a minimum, with a report to senior management.”

For small organisations, your data security plan can be an extension of your existing business continuity plan. You are likely to have already considered some aspects of data security in your business continuity plan – for example, what you would do if there was a flood or fire and you couldn’t access care notes.

It is important that you also consider what would happen if your phone line or broadband went down. Or if you lost all your staff details in a cyber-attack? What workarounds would you use? This interactive workshop will give you the opportunity to discuss your needs and help you make suitable continuity plans for your care setting.

Phishing attacks: defending your organisation

What is phishing? Phishing i send scam emails (or text m contain links to malicious w websites may contain malw ransomware) which can sabotage systems and organisations. Or they might be designed to trick users into revealing sensitive information (such as passwords), or transferring money.

Phishing emails can hit an organisation of any size and type You might get caught up in a mass campaign (where emails are sent indiscriminately to millions of inboxes), or it could be the first step in a targeted attack against your company, or a specific employee. In these targeted campaigns, the attacker uses information about your employees or company to make their messages even more persuasive and realistic. This is usually referred to as spear phishing.

The mitigations described in this guidance are mostly focused on preventing the impact of phishing attacks within your organisation, but if you implement these measures, you will be helping to protect the whole of the UK Setting up DMARC, for example, stops phishers from spoofing your domain (that is, making their emails look like they come from your organisation) There are numerous benefits in doing this:

1 Your own company's genuine emails are more likely to reach the recipients' inboxes, rather than getting filtered out as spam.

2. No organisation wants their name becoming synonymous with scams & fraud.

3. The more organisations set up DMARC, the harder it is for the phishers to succeed. Why you need a multi-layered approach Phishing mitigations often place too much emphasis on users being able to spot phishing emails As we explain below, this approach risks wasting both time and money without improving security Instead, you should widen your defences to include technical measures, with user education being just one aspect of your approach. A layered approach means you’ll have multiple opportunities to detect a phishing attack, & then stop it before it causes harm. Some phishing attacks will always get through, so you should plan for incidents which means you can minimise the damage they cause.

The mitigations below require a combination of technological, process, and people-based approaches. They all must be considered for your defences to be really effective. More specifically, the guidance splits the mitigations into four layers on which you can build your defences:

1 Make it difficult for attackers to reach your users

2 Help users identify and report suspected phishing messages

3. Protect your organisation from the effects of undetected phishing emails

4. Respond quickly to incidents

If you can't implement all of the mitigations, try to address at least some of the mitigations from within each of t ory: Phishing attacks: defending your organisation

Free Data Security & Protection eLearning

eLearning for social

know it’s difficult to fi cyber security that re s why Better Security, Better Care has created it. colleagues have developed an eLearning course ch your staff can complete online for free, and out any need to register or log in. course will enable you to meet the training irements within the Data Security & Protection kit (DSPT), including the requirement to train at t 95% of staff every year.

The modules are:

● Module 1: Rights and responsibilities –https://www.digitalcarehub.co.uk/elearning/data-protection-rights-and-responsibilties/

● Module 2: Keeping data secure – https://www.digitalcarehub.co.uk/elearning/keeping-data-secure/

● Module 3: Threats to data security –https://www digitalcarehub co uk/elearning/threats-to-data-security/

● Module 4: Data breaches – https://www digitalcarehub co uk/elearning/data-breaches/

● Assessment – https://www digitalcarehub co uk/elearning/assesment-quiz/ The course is:

● Relevant to all staff: It covers all staff who have access to personal data including care workers, managers, receptionists, administrators and volunteers

● Short and interactive: There are four modules with videos, quizzes and graphics, plus a single online assessment

● Designed to meet Data Security and Protection Toolkit (DSPT) training requirements: If you collate information about how many staff have successfully completed the course, you can use that as evidence against the DSPT requirement to train at least 95% of staff every year.

● Free and open access: You can complete the course directly online at www digitalcarehub co uk/elearning - or if you have your own Learning Management System, you can request a SCORM compliant version from info@digitalsocialcare co uk

Find out more Visit www digitalcarehub co uk/elearning

There’s also an online guide for managers and trainers about how to use the course with staff – including sample copy that you can send to them about the course.

And there’s a practical users guide for anyone completing the course itself

If you do use the course with your staff, we would love to hear what you think of it

There’s a short survey for mangers or trainers to complete.

If you would like any other help from us, please contact Natasha on: natasha@sussexdigitalteam co uk

FLEXIBUS - An East Sussex bus servic

Di

Designed existing bus and transport services, FlexiBus helps you get to train stations, high streets, hospitals, shopping centres and more. This service can be used by Care Staff to get to and from work, and also residents to enable access to the wider community.

Plan your journey

Journeys can be made:

● to and from within a zone

● to and from key destinations outside a zone (other transport links, towns, hospitals and so on)

FlexiBus operates exclusively for places not served by a regular transport service You can’t book a FlexiBus journey to travel along an existing public transport route If a bus or train already goes from A to B you cannot book a FlexiBus - the app or staff will advise you of the services you can use instead. You can also use Journey Planning information.

Operating times

Services run 7am to 7pm, Monday to Saturday (not Sundays or Bank Holidays)

Book via the Ride Pingo app, or call the team on 01273 078203 (9am to 5pm, Monday to Friday)

And don't forget that most single bus trips, on any service, cost just £2.

So whether you ride a scheduled service or book a trip on FlexiBus, you can expect a convenient and low-cost journey

Area maps

Travel to and from:

● within a zone

● key destinations outside a zone (towns, transport links and hospitals for e

Main towns and key destinations in zone or served by zones

Hailsham, Lewes, Newhaven, Polegate, Seaford

Burgess Hill, Hassocks, Haywards Heath, Lewes, Newick, Polegate, Uckfield Zone 2

Crowborough, East Grinstead, Forest Row, Uckfield

Crowborough, Hailsham, Heathfield, Uckfield

Zone 3

Zone 4

Crowborough, Etchingham, Hawkhurst, Heathfield, Mayfield, Tunbridge Wells Zone 5

Battle, Bexhill, Conquest Hospital, Etchingham, Hailsham, Heathfield, Herstmonceux, Ninfield, Ninfield, Robertsbridge,

Battle, Conquest Hospital, Etchingham, Hawkhurst, Hastings, Northiam, Robertsbridge, Rye

Zone 8

Zone 9

Could 2024 be the year of social care?

Could 2024 be 'the year of social care'?

Independent Care Group chair Mike Padgham is calling on the country to ‘care more in ‘24’ as providers fight for reform of the way we look after our oldest and most vulnerable

By Gemma Lloyd -January 3, 2024

In a message for the coming year, sector expert Mike Padgham has said that 2024 has to be the year of social care. The Independent Care Group (ICG) boss said he wants to see social care front and centre in the General Election manifestos; a start to major reform of the sector and greater recognition of the amazing work social care staff do. But he also recognises that the sector has to “get its own house in order” and speak with a stronger and more unified voice.

“We have to care more in 2024 and finally begin the reform of social care we have been waiting for now for more than 30 years,” Mr Padgham said. “2023 was a year few of us will want to remember. There was no movement on reform, a continuing squeeze on funding and, towards the end of the year, a couple of body blows that left us bruised.

“The unexpectedly large increase in the National Living Wage was welcome for employees and we all want to create a social care sector where our staff are paid much more than that. But without a boost in funding it is going to be hard to meet that and a major problem for care providers. He continued: “The ban on care workers bringing their dependents over is bound to deter some from coming at a time when they are making a vital contribution to our severely under-staffed sector. The government has done nothing to help us recruit in this country.

“I for one would love to see a General Election this coming year, as it will give us an opportunity to reset and for the politicians to take a fresh look at their priorities for the years ahead. “When we read the main political parties’ manifestos, hopefully very soon, I will look for some blue-sky thinking, particularly on social care “Social care reform makes sense from two enormous perspectives. Firstly, some extra funding into the sector will help us recruit staff and tackle the 1.6 million people who cannot currently get the care they need, not to mention the hundreds of thousands more who will need it in the future It would also help the NHS to cut delayed hospital discharges and lower waiting lists – surely, that’s win, win, win.

“Social care employs around 1 5 million people in England, but with greater support, it could employ even more and increase the £55.7 billion contribution it makes to the economy. It would also free up those currently unable to work because they are caring for loved ones

“We have our part to play. We must ensure our house is in order, that we are doing all we can to recruit locally, for example, and to control our costs and make a job in social care as attractive as possible “We must work together to root out poor care that damages our reputation And we must speak with a united voice and not be distracted by differences in approach – the argument over whether all care should be provided by not-for-profit organisations, for example ”

What to do when Medication goes wro

Mark Topps

Regional Business Manager | Co-Founder of The Caring View | Social Care Leader | Mentor for Business Development, Mental Health, and Work-Life Balance

What to do when medication goes wrong

Administering meds is an incredibly daunting part of any caring role, but do you know what steps you need to take if things go wrong?

In this week’s newsletter, I look at the 10 most common medication errors and the processes both carers and managers need to follow if these occur.

10 common medication errors

There are several reasons why medication can go wrong and the top ten in my experience and according to a poll I conducted in 2022 were:

1 Incorrect medication being administered

2. Medication given at the wrong time

3. The wrong dose of medication is administered

4 The medication is given in the wrong route, for example into the ear, instead of the eye

5.

6. Medication is missed

7 The paperwork isn’t completed, so medication is given twice

8.

9

What to do as a carer when medication errors happen

1. Stay calm

The first thing to do is to stay calm. Medication errors have the ability to make an your ability to think critically and make effective decisions. If you’re too upset, str to a colleague what’s happened and ask them to take over until you’ve calmed down

2. Be honest

It’s important to remember we are all human and accidents can happen. But by not being honest, this could lead to the person being supported receiving the wrong treatment and getting the wrong advice, which could impact them further

3. Seek medical advice

The sooner you can seek medical advice, the sooner the person can be checked and/or reassured that they’re okay. If there’s a medical emergency such as a reaction, then you should contact 999 in the first instance

4. Document everything

Make sure you make a written account of what’s happened so that there’s a clear timeline of events. This should include:

● Who you phoned, including the telephone number you called

● Who you spoke to and the time you spoke to them

● Their advice

● Any services such as A&E, doctors, pharmacies etc that you visited, including the date/time and who you spoke to.

5. Report the incident to your manager

Sit down with your manager and explain what’s happened in as much detail as possible. It’s likely they’ll need to complete an internal investigation into how the incident happened and what steps can be taken to prevent this in the future, so having as much information as possible will help them do this. Some questions you might be asked could include:

● Can you give your account of the medication round? Was it quiet, busy, stressful etc

● Were you distracted at all?

● Did you feel stressed?

● Did you feel under pressure from other staff or the people being supported?

● Do you feel that you were given enough time to complete the medication task

● What time did you start administering medication?

● Was there anything personal happening that may have affected you?

● Can you confirm if you knew you made a medication error/mistake?

● Can you explain why this error occurred?

● Did you check the MAR chart prior to administering medication?

● Do you understand the MAR chart codes?

● Did you complete the MAR chart after administering the medication?

● Can you think of anything that might help to prevent this error happening again?

● Is there anything else you wish to add?

As part of this process, you’ll likely have your medication administration duties ta temporarily – this is a necessary safeguarding step that all care services have to Once your service has completed their investigation, they’ll let you know the outc discuss any further steps with you directly Whatever the outcome, be sure to lear to ensure this doesn’t happen again.

1. Investigate the incident

What to do as a manager when medication errors happen

The error should be investigated internally as soon as possible, to find out exactly what happened and establish the cause From experience, I find that getting the person involved to write a reflective account of the incident, incredibly helpful. It helps them to think about the error and reflect on this (top tip – try using some of the questions in ‘5 Speak to your manager’ in the section above as prompts to help frame this) Often staff feel anxious, guilty and upset and direct questioning can make them close up, whilst writing a reflective account in a quiet place can provide much more information.

It’s important that despite the medication error and the outcome of any investigations, that the staff member involved is reassured, supported and communicated with during the process

During this process, its best practice to temporarily remove the member of staff being investigated from performing medication duties as a safeguarding measure It’s also good to consult your medication policy and HR team (if applicable) for guidance on how to proceed

2. Report the error

The person’s next of kin should be contacted to report the medication error. It’s important to remember that if the person has capacity and doesn’t want them to know, that this is respected

If you’re based in England, you may need to notify the Care Quality Commission about a medication error

A safeguarding notification may also need to be submitted. It’s best to contact your local adult safeguarding team for further information

3. Take steps to prevent future errors

As well as establishing the cause of the medication error, it’s important that we think about how to prevent errors from happening in the future and there are a number of methods to do this, including:

● Re-training staff

● Sharing reflections from previous errors with your team

● Completing regular medication competency assessments for all staff administering meds

● Auditing medication errors for trend analysis

● Regularly reviewing medication training, medication policies and medication procedures, including considering an electronic medication management system

● Creating a culture of whistleblowing and honesty so staff aren’t scared to report errors or concerns.

Final Thoughts

We all make mistakes

It’s important to remember that we’re all human and will make mistakes. The best thing to do, as a carer or a manager, is to be honest and transparent By fully understanding medication errors we can reflect on them and prevent them from happening again in the future

Blue Box from Whzan

Used by the NHS and carers throughout t to monitor thousands of people every d

The BLUE BOX helps conduct multiple comprehe assessments, communicating results to healthcare professionals.

The BLUE BOX supports the lives of people with long term conditions such as COPD, asthma, diabetes and coronary heart disease, as well as monitoring people with short term needs.

The Whzan Blue Box is all-in-one telehealth case. It measures vital signs, records photos, performs multiple assessments and questionnaires including NEWS2.

Signs of deterioration or illness are identified earlier, for a clinical response and support

Whzan automatically calculates a National Early Warning Score (NEWS2), in use throughout the UK supporting analysis of illness, nutrition, hydration, frailty and many other conditions.

Includes health and activity pattern recognition.

Watch these videos to find out more:

Blue Box from Whzan - YouTube

Whzan Digital Health X Vayyar Care - YouTube

WHZAN Blue Box - all-in-one

Thursday 29th Feb: 2.00 - 3.00pm - https://www eventbrite co uk/815101730217

Dementia Dictionary

Working to to improve understanding of Dementia.

One of the biggest challenges for people that work or live with people who have dementia is the progressive change in communication that occurs throughout the stages of the disease. In most forms of dementia the ability to speak normally will be impaired and therefore the brain will find new ways to communicate via actions, noises, behaviours and body language, this is called the Language of Dementia. The Dementia Dictionary “ a freely available service” allows us to translate these into a recognised language. Working with a global network of Dementia Interpreters we will share experiences and ultimately help you to re-connect with the people that you support.

Workforce - Employer Funding for Trai

Individual employer funding for training

People who employ personal assistants can apply for money to pay for tra knowledge and skills of their personal assistants and themselves as The opportunity is open to people who receive a social care direct paym use their own money to employ personal assistants.

If you have a question, would like more information or need support completing the application process, you can email funding@skillsforcare org uk or call 0113 241 1275

Closing date for applications is 31 March

Skills for Care national event for individual employers and those supporting them

In March 2024, we’ll be hosting an online national event to showcase what’s happening in different parts of the country in relation to supporting individual employers and developing the knowledge and skills of the personal assistant workforce

This free to attend, virtual event will be of interest to anyone working with or holding an interest in supporting this part of the workforce

By attending, you’ll have an opportunity to connect with other individual employers, personal assistants and professionals that work with them.

You’ll hear from the experiences of people directly engaged in employing their own support as well as experts on the latest updates to support with recruiting, managing and developing personal assistants

You’ll also have a chance to ask questions and find out about the latest support from Skills for Care

The event will run across the morning and afternoon, with plenty of time for breaks included.

A full programme of speakers will be announced closer to the event.

Thursday 7 March 2024 - 10:30 - 14:00

Virtual workshops using Zoom Register your interest

How to pass your CQC Inspection

CQC’s New Single Assessment Process

In 2023, the CQC began registering, assessing and inspecting organisations Assessment Process. If you don’t already know about this or its requirements, yo as you could find yourself in a vulnerable position as regards your rating In our Toolkit, we explain the CQC’s new requirements so you can act now to install any changes needed.

West Sussex County Council: Wellbeing

Release date: 14 February 2024

West Sussex County Council is encouraging people to take part in an important survey about health and wellbeing in West Sussex

The results of the survey, carried out in partnership with Qa Research, will help the county council plan services and take action to support the health and wellbeing of its residents

A postal survey was sent out to a number of West Sussex residents at the end of January, asking questions about their lifestyle and health. The survey is now open to all West Sussex residents who can complete it online between 14th February until 8th March.

The survey is voluntary and anonymous and should only take about 15 minutes to complete.

Everyone who completes the survey will be eligible to enter a free prize draw, with the chance to win one of three cash prizes (£750, £150 and £100)

Cllr Bob Lanzer, Cabinet Member for Public Health and Wellbeing said: “Many things have changed following the Covid-19 pandemic, and we need up to date information to help plan services and take action to support the health and wellbeing of our residents in the future We would urge everyone to go online and complete the survey if they have not already received a postal survey.”

For more information and to take the survey visit https://yourvoice.westsussex.gov.uk/your-health-matters-2024

https://mailchi mp/341e8275d9be/mile-pathway-19th-february-newsletter

Check out the MILE pathway Facebook page

As a health and social care manager, your approach to challenging situations and conversations will have a big impact on your workplace culture Ensuring there is an open, fair, and compassionate approach to communication will help you build a positive and harmonious team, where interpersonal disputes and grievances are resolved promptly and constructively

By developing strong communication skills and implementing effective conflict resolution strategies, the health and social care manager strives to create a healthier working environment that will improve both staff morale and the quality of care your service provides

East Sussex County Council

Well Led Programme for Provider Services: Working with Conflict

Course date: Tuesday 9th April or Tuesday 30th April 2024

Course time: 09:30am – 12:30pm

Delivery mode: In-person or online

Venue: St. Mary's House, Eastbourne or Microsoft Teams

Level: Non-accredited

Cost: Free

What will this course cover?

● Recognising conflict and why it occurs

● Strategies to resolve different types of conflict in a timely manner

● Increasing confidence to deal with and confront individuals

● Identifying ways to prevent conflict escalating

● Mediation techniques

How do you register for this free course?

You can register via the booking form using the course codes below.

Please note that registration closes three days before the course date

Course code for 9th April (in-person): ASC/24/35

Course code for 30th April (online): ASC/24/219

Click here to go to the booking form →

Click here to find out more about this course →

Acas

Behaviours at work – understanding the unacceptable

Date: Multiple dates available from 6th March 2024 –

Please see the course calendar to view the full list of dates ava

Time: 09:30am – 12:30pm or 13:30pm – 16:30pm

Delivery mode: Online via Zoom

Level: Non-accredited

Cost: £125

Course description:

'Behaviours such as bullying, harassment and aggressive attitudes can lead to increased levels of absence, staff turnover and lower staff morale which can reduce productivity Attending this event will help you to identify and address bullying and harassment in the workplace and understand the appropriate course of action to take It will also help you to understand the legal aspects and employer responsibilities '

What does this course cover?

● What constitutes unacceptable behaviour

● Current legislation in this area and important case law

● Definitions of inappropriate behaviours

● Recognising the effects of unacceptable behaviours on staff and the organisation

● How to deal with unacceptable behaviour

● Barriers to dealing with unacceptable behaviour

Who is this course for?

Managers at all levels

Date options:

Wednesday 6th March 2024 - 09:30am – 12:30pm

here to book

Tuesday 19th March 2024 - 09:30am – 12:30pm

Wednesday 27th March 2024 - 13:30pm – 16:30pm

Wednesday 10th April 2024 - 09:30am – 12:30pm

Wednesday 24th April 2024 - 13:30pm – 16:30pm

Click here to access the course calendar to view the full list of dates available

The TCM Group

Conflict Management for Leaders

Date: Wednesday 17th April 2024

Length: 1 day

Delivery mode: Online via Zoom

Level: Non-accredited

Cost: £395+VAT

Course description:

'This unique course has been specifically designed to support leaders in understanding the culture they create and the teams they develop, under the lens of conflict management Delegates will develop an understanding of how their behaviour as leaders set the course for how other managers and teams behave themselves.'

What does this course cover?

The nature of conflict including the cultural, systemic, situational, emotional, relational and psychological factors that can cause or perpetuate conflict at work

The main causes of conflict, and the routes they can take within an organisation

How to create a culture that invites an open and collaborative approach to management and abandons the control of people and their ideas

Reviewing organisational practices and policies, and the impact they may be having on issues of conflict and their resolution.

How leaders’ approaches to feedback can lead to conflict Know how to create opportunities for sharing and open dialogue

Practical toolkits that can be applied when faced with conflict within teams.

Who is this course for?

Those in senior leadership roles.

Click here to find out more about this course →

High Speed Training

Interpersonal Conflict Training

Length: Approximately 1 hour of study

Delivery mode: Online

Level: CPD accredited

Cost: £18

What does this course cover?

The factors and situations that often lead to interpersonal conflicts

The importance of feedback, and how to give and receive it effectively.

Negative impact that a toxic work environment can have on a person’s physical & mental wellbeing

Ways that you can limit interpersonal conflicts, and have confidence in utilising methods to resolve them.

Click here to find out more about this course →

Free Training & Events - Feb / Mar / Ap

Smart Continence Products

Tuesday 27th Feb: 2.30 - 3.30pm - https://www eventbrite co u

Welcome to the Smart Continence Products event! Join us onlin of innovative solutions for managing continence. Discover the latest advancements in technology, designed to enhance comfort and convenience in everyday life

Say goodbye to blanket continence checks and welcome truly personalised continence management. Orizon offers a smart solution that combines high-quality absorbent pads with a wireless transmitter clip and a user-friendly app

The clip senses the moisture level of the pad and alerts the caregivers when a change is needed This way, the caregivers can provide timely and personalised care, while reducing the risk of leakages, infections, and waste Orizon's smart solution can improve the dignity, comfort, and well-being of the residents, as well as the job satisfaction and efficiency of the staff

Orizon also provides training and education for continence care, and aims to promote a more sustainable and cost-effective approach to incontinence management.

Register now and be part of the future of continence care!

WHZAN Blue Box - all-in-one telehealth case.

Thursday 29th Feb: 2.00 - 3.00pm - https://www eventbrite co uk/815101730217

Welcome to WHZAN Blue Box - all-in-one telehealth case!

Join us for an exciting online event where we will introduce you to the amazing WHZAN Blue Box - your ultimate telehealth solution!

Until now, in most Sussex areas, this technology was only available to care homes with nursing However, the project has now been extended to include care homes without nursing too

Discover the power of this innovative case that brings together all the tools and technology you need for seamless telehealth consultations. Learn how the WHZAN Blue Box simplifies remote healthcare by providing secure video conferencing, medical device integration, and data management all in one portable case Don't miss out on this opportunity to revolutionise the way you deliver and receive healthcare

Join us online and be part of the future of telehealth with WHZAN Blue Box - the all-in-one telehealth case!

This event is brought to you by Sharon Pricea registered nurse with a wealth of experience in Adult social care.

Free Training & Events cont.

DSPT - Interactive Workshop - Week 1 - Staffing & Wednesday 6th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.

This week is part one of a four week workshop covering each se

During this workshop we will look at the DSPT section relating to staffing & Roles and help you navigate through the toolkit to achieve ‘Standards Met’ when you republish your DSPT.

By completing your DSPT, you will provide evidence that you meet all of the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice. Standards Met is the level that all care providers should be aiming for as it demonstrates that they also meet the health and social care data security standards

Over the next 4 weeks this interactive workshop will guide you step by step to completion and publication of your toolkit to standards met.

This event is part of the Better Security, Better Care programme, funded by NHS Transformation Directorate to support data and cyber security across the adult social care provider sector.

DSPT - Interactive Workshop - Week 2 - Policies & Procedures

Wednesday 13th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.uk/834615245667

This week is part two of a four week workshop covering each section of the DSPT

During this workshop we will look at the DSPT section relating to Policies & Procedures and help you navigate through the toolkit to achieve ‘Standards Met’ when you republish your DSPT

By completing your DSPT, you will provide evidence that you meet all of the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice. Standards Met is the level that all care providers should be aiming for as it demonstrates that they also meet the health and social care data security standards.

During this 4 week interactive workshop we will guide you step by step to completion and publication of your toolkit to standards met

This event is part of the Better Security, Better Care programme, funded by NHS Transformation Directorate to support data and cyber security across the adult social care provider sector.

Free Training & Events cont.

DSPT - Interactive Workshop - Week 3 - Data Secur

Wednesday 20th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.

This week is part three of a four week workshop covering each sec

During this workshop we will look at the DSPT section relating to Data Security and help you navigate through the toolkit to achieve ‘Standards Met’ when you republish your DSPT.

By completing your DSPT, you will provide evidence that you meet all of the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice. Standards Met is the level that all care providers should be aiming for as it demonstrates that they also meet the health and social care data security standards.

During this 4 week interactive workshop we will guide you step by step to completion and publication of your toolkit to standards met.

This event is part of the Better Security, Better Care programme, funded by NHS Transformation Directorate to support data and cyber security across the adult social care provider sector.

DSPT - Interactive Workshop - Week 4 - IT Systems & Devices

Wednesday 27th Mar: 1.30 - 2.30pm - https://www.eventbrite.co.uk/834624934647

This week is the final part of a four week workshop covering each section of the DSPT

During this final workshop we will look at the DSPT section relating to IT Systems & Devices and help you navigate through the toolkit to achieve ‘Standards Met’ when you republish your DSPT

By completing your DSPT, you will provide evidence that you meet all of the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice. Standards Met is the level that all care providers should be aiming for as it demonstrates that they also meet the health and social care data security standards.

By the end of this 4 week interactive workshop you will be ready to complete and publish your toolkit to standards met

This event is part of the Better Security, Better Care programme, funded by NHS Transformation Directorate to support data and cyber security across the adult social care provider sector.

Free Training & Events cont.

Update from Skills for Care by Karen Stevens

Thursday 14th Mar: 11.00am - 12.00pm - https://www.eventbri

Update from Skills for Care by Karen Stevens

Join us for an exciting online event where Karen Stevens, a renowned expert from Skills for Care, will provide an update on the latest trends and developments in the care industry. This event is a fantastic opportunity to gain valuable insights and stay ahead in your field.

During this event, Karen will share her extensive knowledge and experience, offering valuable advice and tips to help you enhance your skills and improve the quality of care you provide. Whether you're a care professional, manager, or simply passionate about making a difference, this event is for you! Discover the latest strategies and best practices that can help you excel in your role Learn about the innovations and technologies shaping the care industry and how you can adapt and thrive in this ever-evolving landscape

Don't miss out on this incredible opportunity to hear from Karen Stevens and connect with like-minded professionals in the care sector Register now and stay up-to-date with the latest developments in the industry!

Data Protection - ROPA / IAR and DPIA

Tuesday 19th Mar: 10.30 - 11.30am - https://www.eventbrite.co.uk/834582236937

Join this webinar if you want to learn more about your legal obligations as a care provider under The General Data Protection Regulation (GDPR), particularly how you manage personal and sensitive data.

GDPR came into force on 25 May 2018 Although the UK has left the EU since then, The GDPR is retained in domestic law as the UK GDPR, which sits alongside an amended version of the DPA 2018.

It is a requirement of the Data Protection Act (2018) and the General Data Protection Regulation (GDPR) that all personal and sensitive data has a legal basis for being held and being shared.

This means as a care provider, you are legally obliged to keep a record of all the personal data you hold for staff, residents and families/carers, and what data they share with others.

To meet this requirement, it is easiest to have two lists: Record of Processing Activities (ROPA) – contains where data is received from, where it is sent to and the legal basis for doing this.

· Information Asset Register (IAR) – contains what type of information is held, where it is stored and how it is protected

A Record of Processing Activities (ROPA) is a list of confidential data, where it is where it is sent to and the legal basis for doing this All data in the IAR marked as shared with external organisations needs to be included in your ROPA

An Information Asset Register (IAR) is a list of all the places where information is information in that place is special category information, and how that information is kept safe

What is a DPIA? A DPIA is a process designed to help you systematically analyse, identify, and minimise the data protection risks of a project or plan It is a key part of your accountability obligations under the UK GDPR, and when done properly helps you assess and demonstrate how you comply with all of your data protection obligations.

Why are DPIAs important? DPIAs are an essential part of your accountability obligations Conducting a DPIA is a legal requirement for any type of processing, including certain specified types of processing that are likely to result in a high risk to the rights and freedoms of individuals. Under UK GDPR, failure to carry out a DPIA when required may leave you open to enforcement action, including a fine of up to £8.7 million, or 2% global annual turnover if higher

A DPIA must assess the level of risk, and in particular whether it is ‘high risk’. The UK GDPR is clear that assessing the level of risk involves looking at both the likelihood and the severity of the potential harm Rather than spending hours thinking what you should include, our trainer can guide you to step by and answer any specific questions you may have

This event is part of the Better Security, Better Care programme, funded by NHS Transformation Directorate to support data and cyber security across the adult social care provider sector

Data Security & Your Business Continuity Plan

Tuesday 26th Mar: 10.30 - 11.30am - https://www.eventbrite.co.uk/828356465487

The National Data Guardian review’s data standard 7 states that:

“A continuity plan is in place to respond to threats to data security, including significant data breaches or near misses, and it is tested once a year as a minimum, with a report to senior management ”

For small organisations, your data security plan can be an extension of your existing business continuity plan You are likely to have already considered some aspects of data security in your business continuity plan – for example, what you would do if there was a flood or fire and you couldn’t access care notes

It is important that you also consider what would happen if your phone line or broadband went down Or if you lost all your staff details in a cyber-attack? What workarounds would you use?

This interactive workshop will give you the opportunity to discuss your needs and help you make suitable continuity plans for your care setting

Digital Care Hub - Events and training

Review and Republish your Data Security and Prote

Tuesday 27th February - 1300 - 16.00 - Location: Online / Zoom w

The Data Security and Protection Toolkit (DSPT) is an online self-a adult social care providers in England to store and share information safely Because things change, you need to review and republish your toolkit every year so that it reflects your current data and cyber security arrangements. For example, you may have introduced new staff, data systems, technology or services – which in turn will impact on how you manage your information.

This webinar is for care providers who have published before, and are reviewing & republishing their DSPT.

It will cover what has changed within the Toolkit for 2023/24, as well as how to:

• Login to your DSPT account

• Review your DSPT – including what is different if you were previously published at Entry Level or Approaching Standards

• Complete to at least Standards Met

• Publish your DSPT standard

• Access free, official support from the Better Security, Better Care programme.

Completing the Data Security and Protection Toolkit for the first time

Tuesday 12th March - 1300 - 16.00 - Location: Online / Zoom webinar - Info & Tickets

The Data Security and Protection Toolkit (DSPT) is an online self-assessment tool to help adult social care providers in England to store and share information safely

It shows you what you need to do to keep people’s information safe, and to protect your business from the risk of a data breach or a cyber attack It covers both paper and digital records

It also reassures everyone you work with that you are taking data security seriously, which in turn can open up access to NHSmail and shared records systems such as GP Connect and proxy access Care providers must have an up-to-date DSPT in place to meet NHS contracts – and local authorities and CQC inspectors increasingly expect you to have it

Care providers should complete the toolkit at least once a year

It will cover how to:

Register for the DSPT – including how to register if you have multiple services and sites

Complete to Approaching Standards and Standards Met

Publish your DSPT standard

Access free, official support from the Better Security, Better Care programme

Review and Republish your Data Security and Prote

Tuesday 19th March 2024 - 1300 - 16.00 - Location: Online / Zoo

The Data Security and Protection Toolkit (DSPT) is an online self-a adult social care providers in England to store and share information safely

Because things change, you need to review and republish your toolkit every year so that it reflects your current data and cyber security arrangements For example, you may have introduced new staff, data systems, technology or services – which in turn will impact on how you manage your information.

This webinar is for care providers who have published before, and are reviewing and republishing their DSPT.

It will cover what has changed within the Toolkit for 2023/24, as well as how to:

• Login to your DSPT account

• Review your DSPT – including what is different if you were previously published at Entry Level or Approaching Standards

• Complete to at least Standards Met

• Publish your DSPT standard

• Access free, official support from the Better Security, Better Care programme Digital Care Hub offer a range

Contacts

Nada Wakeford nada@westsussexpartnersincare.org

Brian Roberts brian@sussexdigitalteam.co.uk

Sarah McNally sarah@sussexdigitalteam.co.uk

Claire Badzek claire@sussexdigitalteam.co.uk

Natasha Fowler natasha@sussexdigitalteam.co.uk

Georgie Ind georgie@sussexdigitalteam.co.uk

Or phone us on 07860 630063

www.sussexdigitalteam.co.uk