August Newsletter

Sussex In Reach Digital Team

Newsletter - August 2023

Digital Conference - 3rd Octob

We are thrilled to present the eagerly awaited conference,

"What the Digital Future Holds for Social Care Providers?"

An event dedicated to revolutionising the social care industry through cutting-edge technology and innovative solutions.

Key Speaker: Amanda Partington Todd, Deputy Director for Adult Social Care at the CQC, will share invaluable insights into the rapidly evolving landscape of social care and the role of technology in shaping its future.

Watch this video to find out more: https://youtu be/video

Date: 3rd October 2023

Location : Amex Stadium, BN1 9BL

Time : 09:30 - 15.00

To book your tickets please visit:

Contents

● What the Digital Future hold for Social Care Providers

● Digital Social Care Records

● DSCR Funding

● Going Digital?

● CareLineLive

● Person Centred Software

● CQC - The world of health and social care is changing. So are we.

● CQC - Single Assessment Framework

● Gather - Digital Feedback

● Social Care Superpowers

● Cyber Security

● St Wilfred's - Education & training

● International Community Nurse of the year - 2023

● Barclays Digital Upskilling

● Barclays Digital Champion Programme

● Free Training & Events - August/September/October

● National Cyber Security Centre - Warning of Cyber Attacks

● Top Tip 2 - MS Outlook

● Managing your Cookie settings

● MILE Newsletter

● Digital Social Care - Events and training

● Contacts

Digital Social Care Records

Following the publication of CQCs guidance on digital social care recor importance in achieving good outcomes for people, we brought together from our digitising social care programme and colleagues from the detail.

Mark Topps, a registered manager and co-presenter at Caring View facilitated the conversation to delve into what it all means for providers.

This is the highlight film. YouTube-Video

DSCR - 2023/24 Funding

The 2023/24 DSCR funding process is and application forms are available on DSCR (Digital Social Care Record) Grant

Grant Amount: £1650 for each Sussex-based care setting registered with CQC.

For settings with up to 24 beds, a single grant of £1650 is provided. For settings with 25 or more beds, the grant amount is calculated at £70 per bed.

Eligibility Criteria:

● CQC registered, Sussex based care providers .

● Procuring a digital social care record system from the Assured Supplier List

● The grant is available for care settings between April 2023 & March 2024.

The specific choice of the system from the assured list, is determined by the individual care home organisation and to best meet their requirements.

Completion of a Data Protection Impact Assessment along with completion of your DSPT will be encouraged for all applicants.

To register your interest, please contact us:

Sarah McNally sarah@sussexdigitalteam.co.uk

Claire Badzek claire@sussexdigitalteam.co.uk

Contact us for help with your DSPT if required.

For further information & to register interest: esht.ourcareconnected@nhs.net

Join our session on DSPT and DPIA:

Data Protection Impact Assessment & Data Security & Protection Toolkit

Wednesda 13th Sept: 2.30pm 4.00pm

Going Digital?

Looking to make the move

to Check out the Assured Supplier List for all suppliers who meet the funding

∎ Access Care & Clinical

∎ Access Care Planning

∎ Birdie

∎ Carebeans Care Softwar

∎ Careberry

∎ Care Control Systems

∎ CareVision

∎ CareLineLive

∎ Cura Systems

∎ Fusion eCare Solutions

∎ iplanit by Aspirico

∎ KareInn Ltd

∎ Log my Care

∎ Nourish

∎ OneTouch

∎ PASS by everyLIFE

∎ Person Centred Software (PCS)

∎ Qwikify Digital Care

∎ Sekoia

Save up to 50% on the c home care management software*

£8.2M grant funding is available to support moving from paper based records to digital record systems like CareLineLive

Get up to 50% of your costs for the first year paid

Plus you’ll get 12 months for the price of 10 if you book a demo today*

The UK government has set a target for 80% of CQC registered providers to have digital social care records by March 2024 – that’s less than a year away!

Person Centred Software

The UK's most widely used Care Man and CQC Compliance System land As Home with an 'outstanding' from CQC

Helping carers deliver an outstanding experience to those receiving care

Ashfields Care Home, a dual-registered care home based in Heanor, received an 'outstanding' rating from the Care Quality Commission (CQC), thanks to the UK's most widely used digital social care record system, Person Centred Software's Care Management and CQC Compliance System.

Offering 76 beds & providing residential, nursing, dementia & respite care for older adults, Ashfields was pleased to receive positive feedback from the CQC & is proud that its service is performing exceptionally well.

Ashfields registered care home manager, Josie Greveson, shares her thoughts on the achievement: eiving an 'outstanding' CQC rating is a remarkable achievement, and the entire team at fields is incredibly proud. Person Centred Software's Care Management and CQC pliance System significantly helped us to receive this rating! The system gives our care ms much more time to spend with our residents doing what they enjoy, which helps bat loneliness & social isolation & improves mental well-being. Our care teams can now d better relationships with residents to understand their preferences, likes & dislikes & more time to understand individual care plans better & provide the best care environment, which helps to improve the delivery of person-centred care.

The Care Management and CQC Compliance System make audits much easier and help with compliance, giving us all the information we need to demonstrate to CQC that we are meeting our contractual obligations and delivering the care we have promised '' Book a Demo

Person Centred Software, a market leader in innovative care software, strives to drive outstanding care within the social care sector with its Connected Care Platform, an easy-to-use, all-in-one solution for care management that assists care teams in delivering a higher standard of care

Solidifying its position as a one-stop solution for care providers, Person Centred Software is the only company offering care providers a complete ecosystem of care with an unrivalled selection of best-in-class partners

The Connected Care Platform offers an array of integrated solutions that interoperates and combines all care software in one place - one of these solutions is the Care Management and CQC Compliance System, which covers all areas of care management and is used by over 5,000 care providers across the UK.

To read the full case study on how Person Centred Software's Care Management and CQC Compliance System helped Ashfields Care Home receive outstanding with CQC, click here.

Click here to learn more about Person Centred Software's Care Management & CQC Compliance System's

CQC - Social Care is changing - So are

In this bitesize video Mark Sutton our Chief Digital talks about why we don't need to be afraid of technology

He discusses the work we've done over the last and our ambitions for how technology and data can improve people's experience of regulation in the future.

Watch the full video here: YouTube-Video

Further information: Provider Webinar

Provider webinar | Implementing our new assessment approach and provider portal by Care Quality Commission

CQC - Single Assessment Framework

CQC Changes to Inspection System

With the CQC's recent announcement regarding the upcoming rollout of the single assess commencing in late autumn, it is imperative for social care providers to make preparation The novel single assessment framework is designed to prioritise the aspects that hold si utilising health and social care services, as well as their families

At the core of this approach lies a comprehensive comprehension of the five fundamental questions – safety, effectiveness, compassion, responsiveness, and leadership – alongside the introduction of novel quality statements These quality statements, also referred to as 'we' statements, outline the benchmarks for exemplary care and will be closely linked with the corresponding regulations.

To ensure that you and your team grasp this novel methodology and can substantiate to the CQC your commitment to furnishing top-notch, person-centred care, we invite you to participate in our forthcoming presentation on the Single Assessment Framework.

Single Assessment Framework

Wednesday 20th Sept: 2.30pm - 3.30pm

https://www eventbrite co uk/e/625205425257

The event will cover changes that CQC is implementing to their system of inspection and regulation.

CQC is developing a new approach to regulation called a single assessment framework. This applies to providers, local authorities and integrated care systems

They will continue to use:

● five key questions (safe, effective, caring, responsive and well-led)

● four-point ratings scale (outstanding, good, requires improvement and inadequate)

Under each key question there are a set of topic areas and quality statements The statements describe what good care looks like and will link to the regulations

What will be different?

● Gathering evidence: CQC gather evidence to support their judgements in a variety of ways and at different times –not just through on-site inspections This means on-site inspections will support this activity, rather than being our primary way to collect evidence.

● Frequency of assessments: They will no longer use a service's rating as the main driver when deciding when we next need to assess. Evidence we collect or information we receive at any time can trigger an assessment.

● Assessing quality: Judgements about quality will be made more regularly, instead of only after an inspection The assessments will be more structured and transparent, using evidence categories as part of the assessment framework and giving a score for what they find. hoping to make their decisions about ratings clearer and easier to understand

The process will continue to be changed, refined and improved and our presentation will reflect this

If you want to hear the latest information on how the single assessment framework will work and

Gather - Digital Feedback

Considerations for administering surveys Considerations for administering surve

The Challenge:

Surveys - despite their importance to gain feedback from NOK, care receivers, pro seldom undertaken, as they usually take considerable effort and give very poor re

This is predominantly why so many businesses avoid conducting them, or do them once a year to tick a box for the CQC. Running a survey is seen as simple, but is actually very time consuming with much to consider.

Points to Consider:

The points you need to consider when undergoing a survey are the following:

1 Less Is More - Make it easy, don't drown the recipient in information or questions

The more questions you ask, the less chance you have of the recipient completing the feedback.

2 Make It Accessible - If communications are digital, you stand a better chance of not only getting to your audience, but them responding.

3 Only Ask Only Ask Actionable Questions - Only ask what you can do something about, i e don’t ask their age or gender if you’re not going to do anything with the information.

4 Allow For Anonymity - Insisting on contact details can lead to recipients not being honest with their opinions, or they just don't bother at all.

5 Trends And Demographics - Even if you have anonymity you can still look at trends within the demographic information, i.e. Department, Location, etc.

6 Be Digital - Paper based surveys whilst on the surface seem OK, and it does tick the box for those that are less technical, they need to be the last resort not the first. When you start applying hours taken on all of these activities, you will find you have invested an incredible amount of time, days, even weeks, getting paper-based surveys completed

Suggestion: We recommend you seek out technology to help reduce the administrational overhead, and by using a service that actually engages with the end-users, as opposed to endless pages of text and questions, you stand a much better chance of obtaining actual results and insights that you actually want

Gather, a new UK based company, can remove all of these problems by giving you easy, engaging, effective, effortless and highly cost-effective digital feedback capability. There are of course other suppliers but you can trial ‘Gather‘ for free by going to: www wegther info or email Team@wegather info

Social Care Superpowers

The power to transform lives

I was so proud to launch Cygn #SocialCareSuperpower camp the incredible people who wor and who strive every day to make a positive difference to those in need of support

The campaign shines a spotlight on care colleagues with extraordinary skills who make a valuable difference to the lives of those they care for In my opinion, they are all superheroes, armed with remarkable superpowers We would love social care workers from all organisations to join us in our celebrations and share their superpowers with us! What abilities do you possess which help you deliver care of the highest standards?

Working in social care is both challenging and hugely rewarding.

The work we do is pivotal, looking after the most vulnerable people in our society This is precisely why it takes a special kind of person to do it: a person who is kind, empathic, fun loving, dedicated, and who loves problem solving

In April this year, we announced the creation of two distinct health and social care divisions. This campaign is a wonderful way to celebrate our social care services and colleagues I want their vital work to be shared widely and recognition given for the life-changing impact they have on our residents

I have worked in social care since 2009 and, so far, it’s been the best career decision I ever made My social care superpower is my ability to empower others and recognise the true value of their capabilities and future potential

Our communications team has been working closely with 6 members of staff, across different care settings, who have shared stories about social care careers, why they love the job they do and what they consider their superpower to be

Behold! Unrestricted Man!

Ollie White has worked in the care sector for more than a decade, starting his career as a support worker and rising through the ranks to become the Registered Manager of The Orchards, a Cygnet Social Care service in Essex, which supports men with learning disabilities and complex needs

For Ollie, the most rewarding part of his job is helping people succeed His social care superpower is being as unrestrictive as possible, empowering residents to make decisions about their own health and wellbeing

Watch Ollie's story here

Ollie White (r) chatting to a colleague about his superpower and his approach to delivering great care.

Cyber Security

nment service for UK organisations performs a range of bilities in your public-facing IT.

All checks are remote, without the need to install software and uses the same kind of publicly available information as cyber criminals use to find easy targets Check Your Cyber Security

Check your email security. A free government service to help UK organisations check for cyber vulnerabilities.

Use this tool to check any email domain for two important areas of cyber security:

1. Email anti-spoofing. Preventing cyber criminals sending emails pretending to be you (spoofing).

2. Email privacy. Making it harder for cyber criminals to intercept and read your email in transit.

If any issues are found, we’ll provide step-by-step guidance on what you should do Email Security Check

Early Warning. Early Warning is a free NCSC service designed to inform your organisation of potential cyber attacks on your network, as soon as possible. The service uses a variety of information feeds from the NCSC, trusted public, commercial and closed sources, which includes several privileged feeds which are not available elsewhere Early Warning filters millions of events that the NCSC receives every day and, using the IP and domain names you provide, correlates those which are relevant to your organisation into daily notifications for your nominated contacts via the Early Warning portal. Early Warning

Active Cyber Defence. The aim of ACD is to “Protect the majority of people in the UK from the majority of the harm caused by the majority of the cyber attacks the majority of the time ” We do this through a wide range of mechanisms, which at their core have the ability to provide protection at scale. ACD Programme

Cyber Advisor Scheme

Our network of NCSC Assured Cyber Advisors provide cyber security guidance, and practical hands-on help, that small organisations can trust.

1 What is the Cyber Advisor scheme ? 2 How does it work ? 3 Who is it for ?

The Cyber Advisor scheme is operated on behalf of the NCSC by our partner organisation, IASME

To find a Cyber Advisor organisation, visit the IASME website Cyber Advisor Scheme

How to spot scammers claiming to be from the NCSC Check that you're talking to a genuine NCSC employee, and not a criminal

We have received reports of criminals impersonating NCSC officials in order to scam members of the public. These scams, usually conducted by phone, try and trick people into transferring money, or revealing sensitive information NCSC Scammers guidance

St Wilfred’s - Education & Training

Our Services

St Wilfrid’s Hospice is an independent, local charity that has been supporting people in our community who are living with a terminal or life limiting illness, for over 30 years.

About St. Wilfrid's

Our catchment area covers parts of West Sussex and Hampshire. We support local people from Emsworth to Arundel, including Chichester and Bognor, and the area stretching from the coast north to Midhurst.

Training

We offer a variety of training courses:

Advanced Communication Skills Training for Senior Clinical Professionals:

https://stwh co uk/courses/advanced-communication-skills-training/

Understanding Advance Care Planning:

https://stwh co uk/courses/understanding-advance-care-planning/

Fundamentals in Palliative and End of Life Care for Registered Nurses

(formerly known as Essentials in Palliative & End of Life Care for RN’s):

https://stwh.co.uk/courses/essentials-in-palliative-and-end-of-life-care-for-registered-nurses/ European Certificate in Essential Palliative Care (ECEPC):

https://stwh.co.uk/courses/european-certificate-in-essential-palliative-care-ecepc/

Palliative Care Link Group:

https://stwh.co.uk/courses/palliative-care-link-group/

Understanding Palliative Care and End of Life for Non-Clinical Staff:

https://stwh.co.uk/courses/understanding-palliative-care-and-end-of-life-for-non-clinical-staff/

Recognising Dying:

https://stwh.co.uk/courses/recognising-dying/

Verification of Expected Adult Death:

https://stwh.co.uk/courses/verification-of-expected-adult-death/

Introduction to Symptom Management:

https://stwh.co.uk/courses/symptom-management/

Management of Syringe Drivers:

Bereavement, Loss & Grief in Adults:

https://stwh co uk/courses/bereavement-loss-change-for

Namaste Care Programme for Advanced Dementia

https://stwh co uk/courses/namaste-care-programme-for-advan

Challenging Conversations at the End of Life (formerly called Difficult Conversations):

https://stwh co uk/courses/difficult-conversations-at-end-of-life/

What’s Best for Lily?:

https://stwh co uk/courses/whats-best-for-lily/

Intermediate Communication Skills:

https://stwh co uk/courses/intermediate-communication-skills/

Hydration at the End of Life:

https://stwh co uk/courses/hydration/

Sage & Thyme Level 1:

https://stwh co uk/courses/sage-thyme-foundation-level-workshop-communication-skills-training/

Understanding Frailty:

https://stwh co uk/courses/understanding-frailty/

Coming later from January 2024 onwards

Principles and Practice of End of Life Care for Health Care Support Workers and Social Carers:

https://stwh.co.uk/courses/principles-and-practice-of-end-of-life-care-for-health-care-workers-social-carers/

Introduction to teaching for Health and Social Care Professionals:

https://stwh.co.uk/courses/introduction-to-teaching-for-health-and-social-care-professionals/ please email education@stwh co uk to register your interest

New courses taking place

Foundations in Communication Skills for non-clinicians working in Health and Social Care:

https://stwh co uk/courses/foundations-in-communication-skills-for-non-clinicians-health-social-care/

Foundations in Communication Skills in Health & Social Care:

https://stwh co uk/courses/communication-foundation-skills/

Palliative Care Emergencies:

https://stwh co uk/courses/palliative-care-emergencies/

The full list can be seen at Palliative Care Courses - St Wilfrid's Hospice (stwh.co.uk):

For further information, contact:

Mandy Elliott - Education Centre Administrator

St Wilfrid’s Hospice

Working days: Mon, Tues & Thursday (08.30-2.30)

International Nurse of the Year 2023

We are delighted to announce that o International Community

Nurse of the Year Awar

This award of International Community Nurse of the Year celebra international nurses and recognises one outstanding nurse who has been working in England as a registered nurse for the last 1-5 years.

The list of eligibility criteria is available on our website: International Community Nurse of the Year Award – The Queen's Nursing Institute (qni.org.uk) Calling all nurse managers, nominate a colleague now! The deadline for nominations is 29 September 2023

The International Community Nurse of the Year Award celebrates the contribution of international nurses and recognises one outstanding nurse who has been working in England as a registered nurse for the last 1-5 years.

Criteria for Award Nominees

Registered nurse (NMC)

Trained and registered as a nurse outside of the United Kingdom, Channel Islands and the Isle of Man Resident in England and working as a Registered Nurse for a minimum of one year and less than six years

Working in any community setting – including a community hospital, general practice and adult social care/care home

Been in post for a minimum of one year and in a substantive position (either part-time or full-time)

Evidence of Success

Shows evidence of commitment to community nursing (e.g. education and learning, continuing professional development)

Demonstrates excellent patient care at all times (e g patient and/or peer feedback to employer/manager)

Contributes to a service improvement benefiting patients, carers and/or staff

Demonstrates professional integrity, acts as a role model and supports other team members

How to Nominate Someone

Nominations for the award should be made by the registered nurse’s line manager

Barclays Digital Upskilling Programme

Last opportunity to book fo

This programme has been designe care providers based f db k

These events are limited and very popular so please book early to avoid disappointment.

Digital Office Skills - MS Word

Tuesday 19th Sept: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/e/585385633187

Getting started with Microsoft Word: create a new document; Add to and amend your document; Review your document; Save your document.

Digital Office Skills - MS Word - INTERMEDIATE LEVEL

Tuesday 17th Oct: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/e/585328863387

If you are already confident using MS Word, join this session to learn about some of the d tips to help you make your documents look even more any manager/administrator.

Barclays Digital Champion Programme Digital Champions Progra

Having digital skills – even just basic ones can make a big difference in both your personal and work life.

Working collaboratively with Barclays, we are able to offer you this amazing, free Digital Champion programme The programme was designed for anyone who wants to support the people around them to develop these essential digital skills. You will be teaching essential digital skills to help people become m avoid becoming digitally excluded and isolated programme uses virtual sessions alongside on modules on Digital Wings to create an environm Champions to develop their digital skills ready supporting people around them You don’t need expert to become a Digital Champion but you d passion for helping others.

How does it work? To become a Digital Champ three 90 minute virtual sessions hosted by Bar Eagles You’ll also need to complete some specially selected online learning modules in Digital Wings to help boost your knowledge and give you the skills you need to share with others.

The programme will take around six weeks to complete with around 90 minutes of learning each week. Following this, Digital Champions will have a learning space to revisit for new learning, resources and more support if needed

Here’s what we’ll cover: Virtual sessions: Becoming a Digital Champion, digital basics and fraud and scams Online courses: Communicating, transacting and being safe and legal online

More information about the programme can be found here: https://digital wings uk barclays/digital-champions

F ll h b l ed:

Getting started!

Follow the steps below to get started:

1 - Register - When you register to become a Digital Champion, you’ll join a cohort of other Digital Champion trainees. You’ll stay in this group throughout the programme, and you’ll have to attend each session to complete the programme and become a Digital Champion

2 - Complete the learning - In addition to attending the virtual sessions, you’ll need to complete three specially selected Digital Wings modules which cover all the topics you’ll be expected to start sharing in your Digital Champion role. In each session and module, we'll give you some ideas on how you can use the learning to help others

3 - Tell us how you’re doing - Once your learning is complete Barclays team will ask you to share how you’re doing after 30, 60 and 90 days so keep a note of how many people you’re helping. This could be by sharing Digital Wings or showing people how to do something digitally for the first time. You will also have the opportunity to let Barclays know if you need any more help.

To register to be a Digital Champion, make sure you’ve signed up for Digital Wings Digital learning - your way | Digital Wings (uk.barclays)

Free Training & Events - Aug/Sept/Oct

Community Matron and Trusted Assessors Webinar

Tuesday 12th Sept: 2.00pm - 3.00pm - https://www eventbrite co uk/6575929672

We cover how the Trusted Assessors scheme works & how Community Matrons

You will hear from two local Trusted Assessors who have extensive experience of working within Adult Social Care, they are independent & are part of the support offered by West Sussex Partners in Care. They will explain how the scheme works & how this can benefit you as an Adult Social Care Provider We hope the scheme will extend to East Sussex, Brighton & Hove Trusted Assessor’ schemes are a national initiative designed to reduce delays when people are ready for discharge from hospital. It is based on providers adopting assessments carried out by suitably qualified ‘Trusted Assessors’ working under a formal, written agreement Research has shown that delayed discharges can have a significant negative impact on people’s well-being There are also risks associated with premature or poorly planned discharges. Assessments & care planning can be undertaken by Trusted Assessor schemes in a way that meets both people’s needs & legal requirements on providers

We will be joined by a local Community Matron who will be discussing how their role works in supporting and working alongside you to optimise treatment, Care and Support to those you care for.

Community Matrons are highly skilled Senior Nurses, who help manage episodes of deterioration in the health of those you care for and prevent unnecessary hospital admissions Their work ensures residents receive targeted, bespoke care, based on their individual needs Not only is hospital capacity increased, those you care for are able to stay in the surroundings they are familiar with, avoiding the distress from a hospital admission

Data Protection Impact Assessment & Data Security & Protection Toolkit

Wednesday 13th Sept: 2.30pm - 4.00pm - https://www eventbrite co uk/687144506717

In this session we will be looking at DPIA and DSPT. A DPIA is a process designed to help you systematically analyse, identify and minimise the data protection risks of a project or plan It is a key part of your accountability obligations under the UK GDPR, and when done properly helps you assess and demonstrate how you comply with all of your data protection obligations.

DPIAs are an essential part of your accountability obligations Conducting a DPIA is a legal requirement for any type of processing, including certain specified types of processing that are likely to result in a high risk to the rights and freedoms of individuals Under UK GDPR, failure to carry out a DPIA when required may leave you open to enforcement action, including a fine of up to £8 7 million, or 2% global annual turnover if higher

A DPIA must assess the level of risk, and in particular whether it is ‘high risk’ The UK GDPR is clear that assessing the level of risk involves looking at both the likelihood and the severity of the potential harm

DSPT- The Data Security and Protection Toolkit (DSPT) is an online self-assessment tool to help adult social care providers in England store and share information safely. By completing your DSPT, you will provide evidence that you meet the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice If you previously published your DSPT at Approaching Standards (or Entry Level), you have to get to Standards Met in order to republish your DSPT. You cannot publish at Approaching Standards more than once. It is a temporary arrangement to help you to get to Standards Met.

Free Training & Events continued

Digital Office Skills - MS Word

Tuesday 19th Sept: 2.30pm - 3.30pm - https://www eventbrite co uk/e/58538563

This session will guide you to learn how to get started using Microsoft Word.

You will be supported to learn some of the basic functions, including how to create a new document, make amendments to your document, review, and save to your preferred file destination You will also learn some of the shortcut functions and ways to make using Word stress-free

There will be an opportunity for a Q&A session at the end where you can ask questions specific to your needs.

Single Assessment Framework

Wednesday 20th Sept: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/e/625205425257

Changes that CQC is implementing to their system of inspection and regulation

CQC is developing a new approach to regulation called a single assessment framework This applies to providers, local authorities and integrated care systems

They will continue to use:

● five key questions (safe, effective, caring, responsive and well-led)

● four-point ratings scale (outstanding, good, requires improvement and inadequate)

Under each key question there are a set of topic areas and quality statements The statements describe what good care looks like and will link to the regulations

What will be different?

● Gathering evidence: CQC gather evidence to support their judgements in a variety of ways and at different times – not just through on-site inspections. This means on-site inspections will support this activity, rather than being our primary way to collect evidence.

● Frequency of assessments: They will no longer use a service's rating as the main driver when deciding when we next need to assess Evidence we collect or information we receive at any time can trigger an assessment

● Assessing quality: Judgements about quality will be made more regularly, instead of only after an inspection. The assessments will be more structured and transparent, using evidence categories as part of the assessment framework and giving a score for what they find. hoping to make their decisions about ratings clearer and easier to understand.

The process will continue to be changed, refined and improved and our presentation will reflect this. If you want to hear the latest information on how the single assessment framework will work and what you need to do to prepare, this webinar is a MUST

Free Training & Events continued

The Caldicott Guardian - Their role and responsibilities in your setting

Tuesday 26th Sept: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/695194755

The Appointment and Role of the Caldicott Guardian. Caldicott Guardians have b bodies exercising functions that relate to the health service, adult social care or a only, and that process confidential information about patients or service users W p other services to appoint them this is due to change The Caldicott Principles have been applicable to social care and the processing of data for some time but not widely understood.

This session is about the appointment of Caldicott Guardians, their role, responsibilities, competencies, knowledge, training, and continuous professional development.

The main purpose of this session is to:

● Describe which organisations should appoint a Caldicott Guardian.

● Provide guidance on how to appoint them

● Describe the way the role should be supported by organisations

● Describe the role and responsibilities of a Caldicott Guardian.

● Describe the competencies and knowledge that will assist a Caldicott Guardian

Complete your DSPT to ‘Standards Met’ - What’s new for 23/24?

Thursday 28th Sept: 2.30pm - 3.30pm - https://www eventbrite co uk/695198416177

The Data Security and Protection Toolkit (DSPT) is an online self-assessment tool to help adult social care providers in England store and share information safely By completing your DSPT, you will provide evidence that you meet the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice.

This webinar and interactive workshop is for care providers who have already published in the past and are reviewing and republishing their DSPT. Because things change, you need to review and republish your toolkit every year so that it reflects your current data and cyber security arrangements

We will cover the following:

● How to login to your DSPT account and what to do if you cannot log in

● Review your DSPT: incl what is different if previously published at Entry Level or Approaching Standards

● Complete and publish your DSPT to Standards Met

If you previously published your DSPT at Approaching Standards (or Entry Level), you have to get to Standards Met in order to republish your DSPT. You cannot publish at Approaching Standards more than once. It is a temporary arrangement to help you to get to Standards Met Standards Met is the level that all care providers should be aiming for as it demonstrates that they meet the health and social care data security standards.

Digital Office Skills - MS Word - INTERMEDIATE LEVEL

Tuesday 17th Oct: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/e/585328863387

If you are already confident using MS Word, join this session to learn about some of the advanced features, hints and tips to help you make your documents look even more professional.

It is a must for any manager/administrator

National Cyber Security Centre

The National Cyber Security Centre has issued an alert of an increased risk of cyber-attacks where systems are poorly protected and warn organisations to act now to manage the risk.

The NCSC recommends that organisations implement the measures described in actions to take when the cyber threat is heightened, particularly the NCSC advice on secure system administration

Larger organisations can use the Cyber Assessment Framework (CAF) to identify areas for improvement

Our Chief Executive, Dr Jane Townson, raises awareness of the impact cyber-attacks have on adult social care providers in a new video for Better Security, Better Care

Watch the video in full here: The impact of cyber attacks on social care - New video - Digital Social Care

The video was launched to coincide with the National Cyber Security Centre’s major conference, CyberUK, where industry leaders and professionals will examine what is needed to ensure a safe, democratic cyberspace in ten years’ time

Top Tips - MS Outlook

Top Tip – MS Outlook Tip 2 - Email: Organising, prioriti

Your holiday is over and you’re back to work. First day back and you open up the dreaded The list of emails seems endless & you don Let’s get you organised & ease the stress of returning to the office!

Organise your inbox in Outlook for Windows

Organising your inbox is paramount to keep you productive Here is some terminology and functionality used in Outlook:

■ Outlook uses Folders to organise messages

■ Outlook uses Rules to sort your emails into folders and categories as they are delivered

■ Outlook has Filters, and it is a way to sort the inbox or a folder

■ Flagging an email in Outlook is a way of highlighting the message.

Use Folders to organise your email

1. Select a message.

2. Select Move.

3 Choose a folder

Or, drag and drop an email into a folder.

Create Rules to sort your email automatically

You can make your Rules as complicated or as simple as you want Here's how you quickly send all messages from a single sender to a specific folder:

1. Right-click a message.

2 Select Rules

3 Choose Always move messages from [name of sender].

4 Choose a folder or select New to create a new one

5. Select OK. Note: To make your rule more complicated, right-click a message and select Rules > Create Rule. Read Manage email messages by using rules to learn more.

Flag email for follow up

1 Select an email

2 Select Follow up

3 Choose an option

Or, hover over the message and select the flag. To see all of your flagged messages:

■ Select Filter Email > Flagged.

Archive email

Use Archive when you want to keep a clean inbox, but don't want to delete certain emails Unlike deleted messages, archived messages can be searched

1 Select one or more messages

2 Select Archive.

Note: Features and information in this guide apply to

Managing your Cookie settings

What are Cookies?

Cookies are small files that websites put on your PC to store info about Cookies can improve your browsing experience by allowing sites to remember your preferences or by letting you avoid signing in each time you visit certain sites. However, some cookies may put your privacy at risk by tracking sites that you visit.

Managing your cookie settings

All recent versions of popular browsers give users a level of control over cookies.

To find out more about cookies, including how to see what cookies have been set, visit www allaboutcookies org

Find out how to manage your cookies on popular browsers:

● Google Chrome

● Microsoft Edge

● Mozilla Firefox

● Microsoft Internet Explorer

● Opera

● Apple Safari

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites please visit Google to change your settings

opportunities in specialist areas of adult social care is key to providing high-quality, person-centred support. It is important to regularly seek development opportunities to refresh knowledge, but also to have the confidence to support staff through ‘practice leadership’:

‘Practice leaders are well trained so that they can lead by example, supporting staff in a practical way to do a good job and work together effectively as a team. They are key cultural change agents within services, and maintain cultural values as they turn theory into practice and support staff to consistently implement what they have learned from training.’ – Bild

This newsletter focuses on resources and development opportunities for managers supporting people with a learning disability and/ or autism, but may be useful to any manager or staff working in a health and care service:

‘Autistic people and people with a learning disability are as likely as any person to use any regulated health or care service. Training your staff appropriately will help to improve the experience and outcomes for all people who use services’. – CQC

o read the full newsletter, follow the link: https://mailchi mp/667b89fa6f79/mile pathway 7th august newsletter

Digital Social Care - Events and trainin

Completing the DSPT for the first time

Date: Tuesday 19 September 2023 - Location: Online / Zoom webinar

Read more

Review and Republish your DSPT

Date: Tuesday 26 September 2023 - Location: Online / Zoom webinar

Read more

Digital Social Care offer a range of training sessions and events. Click the link to access full details of their Events: Events | Digital Social Care

Contacts

Nada Wakeford nada@westsussexpartnersincare.org

Brian Roberts brian@sussexdigitalteam.co.uk

Sarah McNally sarah@sussexdigitalteam.co.uk

Claire Badzek claire@sussexdigitalteam.co.uk

Or phone us on 07860 630063

www.sussexdigitalteam.co.uk