Starbucks Return Policy Post for two weeks for all store associates to read and then file in Licensed Stores Support binder.
Returns, Refunds and Exchange Policy If a customer is not satisfied with his or her purchase, Starbucks will gladly accept returns or exchange the item subject to the standards below.
Return Policy Standards • • • • •
All returns, refunds and exchanges, regardless of the reason, should be rung through the POS register to ensure an accurate inventory. Receipts are not required for beverages, fresh food and packaged food. Receipts are required for merchandise, packaged tea, packaged coffee and non-food lobby items. The returned item on the store receipt should be crossed out and noted as “returned”. Returns more than 60 days after the purchase date cannot be accepted. All returned items should be marked out and disposed of due to quality reasons, even if the product is unopened or there is no visible damage.
Use the chart below to determine the appropriate refund method: Original Form of Payment: Must Be Refunded For: Cash under $25
Cash or Store Credit card
Cash $25 and over
Store Credit card (or Cash with Store Manager approval only)
Credit or Debit Card
Credit to same credit or debit card* (Store Credit card if original credit/debit card is unavailable)
Store Credit Card
Store Credit card
Starbucks Card
Beverages, Fresh Food and Packaged Food: Starbucks Card or Store Credit card Merchandise, Packaged Coffee, Packaged Tea and Non-Food Lobby Items: Store Credit card
*Non-compliance may violate credit card agreements and may result in fines for Starbucks. Note: If the customer wants the refund by check, ask the customer to contact the Customer Contact Center for assistance at 1-800-STARBUC (1-800-782-7282).
© 2016 Starbucks Corporation. All rights reserved. Internal Use Only.
Published June 2016
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